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Ellipsys Spark Sentinel DEX Service

We deliver and run Nexthink Spark as one service. The engineers who build your agent are the same ones who keep improving it in production every week.
Let’s talk about Nexthink Spark

Powered by Nexthink. Engineered by Ellipsys.

What Nexthink Spark does

Help that arrives in the conversation.

Nexthink Spark is described by Nexthink as a personal IT agent for every employee. A person explains a problem in plain language, in a channel they already use such as Microsoft Teams. Nexthink Spark looks at what is happening on that person’s device and can resolve many everyday issues there and then, within guardrails that IT defines. When it cannot, it passes the issue to the service desk with the context attached.

Nexthink Spark is a Nexthink product, and the name belongs to Nexthink. This description reflects Nexthink’s public product page and documentation, checked on September 20, 2026.

Man working on a laptop
Why Sentinel

The platform is excellent. The discipline behind it makes the difference.

Nexthink Spark gives every employee a personal IT agent inside the tools they already use. The platform is excellent. Whether a deployment changes your service desk or stalls comes down to how it’s sequenced and engineered.

That’s where Ellipsys puts its focus. Spark Sentinel is built end-to-end around it: a start that puts readiness first, one engineering team throughout, a fixed path to governed production, and proof of value the day you launch.

In the flow of work

My VPN keeps dropping on every call.

Nexthink Spark

  • Reading live endpoint context
  • Running a fix IT has approved
  • Resolved, no ticket needed
Illustration only. Diagnose. Remediate. Resolve, within the controls IT sets.

The model

One service

Design, build and run. No handover in the middle.

Time to value

Days

From kickoff to Nexthink Spark resolving live issues in your estate.

Delivery team

One team

The same engineers and strategists, start to finish.

Proof at launch

4 lanes

A working example of every Nexthink Spark capability, live in your environment.

How Sentinel works

Built once. Improved every week after.

Spark projects stall when the people who built the agent move on. With Sentinel, the engineers who configure your agent also supervise it in production: it always has an owner and a plan for what it learns next.
  1. Designuse cases chosen
  2. Buildagent and automations
  3. Pilotgoverned, measured
  4. Productionrolled out, governed
SuperviseExpandMeasureevery week, for good

Nexthink Spark goes live along the line, then keeps improving around the loop.

What you get

One service, from readiness to results your executives see.

  1. Ready before day oneA readiness guide and the analysis done ahead of time, covering ticket drivers, use cases and access mapping, all land before kickoff. Delivery opens with targets already chosen.
  2. One team throughoutThe same engineers and strategists, based in the United States, from design to daily supervision, on your business hours. Nobody has to be brought up to speed halfway through.
  3. Engineering in productionWe build and test the automations, workflows and Remote Actions that let Nexthink Spark fix issues at the source, drawing on a mature automation library.
  4. Fluent across the platformWe work across the whole Nexthink platform, so Nexthink Spark is set up to work with the rest of your Nexthink estate from the start.
  5. Supervision every weekEvery Nexthink Spark conversation, whether resolved, escalated or abandoned, feeds a weekly review with documented improvement actions and full audit trails.
  6. Value your executives seeWe baseline ticket volume, resolution time and deflection, then report tickets avoided, hours returned and dollars saved each quarter.

The point

Your employees see Nexthink Spark. Sentinel is the work behind it that keeps coverage and quality growing long after go-live.

We don’t start the clock until you’re set up to win. Your first week goes on real fixes.

The Ellipsys readiness principle
Enterprise confidence

Confidence on both sides of the conversation.

An agent that acts on people’s devices has to earn trust twice: from employees who accept its help and from IT leaders who control what it may do. Nexthink provides the controls. Our job is to set them up so both groups stay comfortable.
What you see

Proof in your environment, early.

We measure launch in working examples. Early in the service, Nexthink Spark demonstrates each of its four core capabilities live in your estate, on the issues your ticket data says matter most.

Lane 1

Workflow action

An automated process with several steps that resolves an issue end-to-end, such as an Office repair sequence.

Lane 2

Remediation action

A single corrective fix on the device, such as restarting an application or clearing a cache.

Lane 3

Diagnostic check

A check that only reads, gathering the information needed to diagnose a problem before anyone touches it.

Lane 4

Ticket escalation

When human help is needed, Nexthink Spark opens a ticket in your service desk with the full conversation and context attached.

The rhythm

One method, run to a rhythm.

Sentinel applies the three Ellipsys operating capabilities to Nexthink Spark, and runs them to a steady cadence.
  1. 01

    Adopt

    Stand up a governed, stable Nexthink Spark that resolves real issues from day one and earns trust across IT.

    Weekly

    Working and strategy sessions, conversation reviews, and a written recap within a day.

  2. 02

    Transform

    Make Nexthink Spark part of the daily rhythm of IT, expanding coverage and tying every deliverable to a business outcome.

    Continuous

    Knowledge curation, automation library growth, guardrails and AI governance with full audit trails.

  3. 03

    Evolve

    Grow resolution rates and coverage year-over-year, so the value keeps growing.

    Quarterly

    Value reviews with your leadership, measured against the KPIs we baselined together.

With Ellipsys, the people who help you plan are the people who build, and they stay on afterward. We want you to see Nexthink Spark paying off early, with as little as possible left to chance.

See the three capabilities
Pedro Bados

From the CEO of Nexthink

Founded by veterans of the DEX market, Ellipsys is one of the most experienced and capable Nexthink partners worldwide.

They possess a deep understanding of our technology and ecosystem, maintain strong ties with our product teams, and their commitment to customer success is unmatched.

Pedro BadosCo-founder and CEO, Nexthink

What Nexthink reports

Nexthink reports that Nexthink Spark resolved 77% of Level 1 IT issues at first contact during the early adopter program (Nexthink press release, January 20, 2026). This is Nexthink’s product figure. It is not an Ellipsys delivery result, and what you see will depend on your own environment.

Ready when you are.

We’ll walk you through the readiness guide, shape the first use cases around your own ticket data, and have Nexthink Spark working live issues in your environment fast.

Let’s talk about Nexthink Spark