Network Status

Our networks are designed to provide a high level of service and availability as you would expect. However, occasionally things may go wrong or we may need to do works on these networks that impact on our services. These pages let you, the customer, know what the status of our networks are and whether we have any planned works scheduled.

• Internet
• Mobile
• Fixed line
• Voicemail

• Internet

  Wednesday 7th October - CHG0067211
  
  Manx Telecom engineers will be performing an upgrade on the Broadband network.

  This work will put services at risk, and may at times lead to a brief loss of service during the maintenance window in the following areas: Douglas and surrounding areas, Onchan, Santon, Port Erin, Port St Mary, Colby, Castletown, Ballasalla and surrounding areas.

  In the first instance if a router does not automatically reconnect it is suggested to reboot it before contacting your service provider.

  Maintenance window: 22:00 07/10/2026 - 05:00 8/10/2026
  
  We apologise for any inconvenience this may cause.
  
  Tuesday 13th October - CHG0067215
  
  Manx Telecom engineers will be performing an upgrade on the Broadband network.
  
  This work will put services at risk, and may at times lead to a brief loss of service during the maintenance window in the following areas: Douglas and surrounding areas, Onchan, Santon, Port Erin, Port St Mary, Colby, Castletown, Ballasalla and surrounding areas.
  
  In the first instance if a router does not automatically reconnect it is suggested to reboot it before contacting your service provider. 
  
  Maintenance window: 22:00 13/10/2026 - 05:00 14/10/2026
  
  We apologise for any inconvenience this may cause.

• Mobile

  Wednesday 7th October - CHG0067283
  
  Manx Telecom engineers will be implementing planned works to the Cerillion platform.
  
  Customers may experience a brief outage in service related to topups and balance enquiries during the works.
  
  Maintenance window: 21:00 07/10/2026 - 00:30 08/10/2026 
  
  We apologise for any inconvenience this may cause.

• Fixed Line

  We are pleased to report that there are no issues on our Fixed Line network.

  Do you need help or support with your fixed line? If the answer is yes; then please use the following link to our fixed line support page:

  Fixed Line Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault

• Voicemail

  We are pleased to report that there are no issues on our Voicemail network.

  Do you need help or support with voicemail? If the answer is yes; then please use the following link to our Voicemail support page:

  Voicemail Support

  If you are unable to find the information you need, or if you need to log a problem for investigation, please contact our Helpdesk on 624624, or report a fault via the following link:

  Report a fault