Account department is the worst

Cartrack has been extremely disappointing. My *** was suspended, and I was offered a 35% discount to settle the outstanding payment. I understood that I couldn't use the service while the *** was suspended, but even after making the payment, I'm still waiting for the suspension to be lifted.

Apparently, it can take up to 14 working days. Why should removing a suspension after payment take that long? The accounts department has provided terrible service, and this experience has convinced me to switch to another vehicle-tracking company.