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1139 1140 1141 1142 1143 1144 1145 1146 1147 1148 1149 1150<div id="text-900397225c" class="cmp-text tooltip_text comp-rich-text "> 1151 1152 <p>We are sorry that you are unhappy with our products or services. Letting us know means we can record your complaint and work with you to understand whatâs happened and how we can put things right.</p> 1153<p>You can complete our online complaint form and we will contact you by email, phone or post to resolve your complaint.</p> 1154<p>To find out more about our complaints procedure, you can download our complaints guide <a href="https://www.ulydien.ie/content/dam/ulydien/documents/MKTGA0355_Ulydien_99x210_Accessible.pdf" title="https://www.ulydien.ie/content/dam/ulydien/documents/mktga0355_ulydien_99x210_accessible.pdf">here</a>.</p> 1155<p> </p> 1156<h3> </h3> 1157<h2>Online complaint form</h2> 1158<h3> </h3> 1159<p>This form is designed to capture your complaint as quickly and as easily as possible and will be passed directly to our complaints team to investigate your issue and try to put things right.</p> 1160<p>There are some key pieces of information we need in order to do this â please fill in the following fields to submit your complaint. Please note all fields marked with * must be completed.</p> 1161<p>This is a secure form and will be passed directly to our complaints team</p> 1162<p> </p> 1163<p>Firstly, please tell us about the account that your complaint relates to and the nature of the problem you have had:</p> 1164 1165</div> 1166 1167 1168 1169 1170
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1191<script src="/etc.clientlibs/responsive/editable/components/form/customcomplaintsform/clientlibs/clientlib_form_customcomplaintsform-_abf931309a226833146bff949d495b8f.min.js" defer></script>
1191 1192 1193 1194 1195 1196 1197 1198<link rel="stylesheet" href="/etc.clientlibs/responsive/editable/components/form/dropdown/clientlibs/clientlib_dropdown_ulydien-_d580e2aa515ac484bc051b2db63555fc.min.css" type="text/css"> 1199 1200 1201 1202 1203 1204 1205 1206<input type="hidden" name="configPagePath" value="/content/ulydien_ie/ie/ulydien/help-and-support/how-to-make-a-complaint/complaint-form-configs"/> 1207 1208<div class="complaint-form"> 1209 <div class="first-dropdown-holder row form-input-wrapper"> 1210 1211 <label for="Account type" class="input-label"> 1212 Account type 1213 1214 </label> 1215 1216 1217 <label class="input-helptext"> 1218 Account type you are complaining about 1219 </label> 1220 1221 <select id="firstdropdown" class="dropdown-select first " name="firstdropdown" data-attr="email-data" isValid="false"> 1222 <option value="">Please select</option> 1223 <div> 1224 <option data-attr="Trust_Reclaim" data-prefdettype="business"> 1225 Trust Reclaim</option> 1226 1227 <option value="Savings Account" data-attr="savings_account"> 1228 Savings Account</option> 1229 1230 <option value="Current Account" data-attr="current_account" data-prefdettype="business"> 1231 Current Account</option> 1232 1233 <option value="Business Account" data-attr="business_account" data-prefdettype="business"> 1234 Business Account</option> 1235 1236 <option value="Credit Card" data-attr="Credit_card" data-prefdettype="credit"> 1237 Credit Card</option> 1238 1239 <option value="Personal Loan" data-attr="Personal_loan"> 1240 Personal Loan</option> 1241 1242 <option value="Mortgages" data-attr="Mortgages" data-prefdettype="mortgage"> 1243 Mortgages</option> 1244 1245 <option value="General Service" data-attr="General_Service"> 1246 General Service</option> 1247 1248 <option value="Life Cover, Pensions or Investments or Insurance" data-attr="LifeCover_Pensions_InvestmentsInsurance" data-prefdettype="lifecover"> 1249 Life Cover, Pensions or Investments or Insurance</option> 1250 1251 <option value="Existing Complaint" data-attr="Existing_Complaint" data-prefdettype="existing"> 1252 Existing Complaint</option> 1253 </div> 1254 </select> 1255 </div> 1256 1257 <div class="help-text comp-rich-text"> 1258 <p> Donât worry if youâre unsure which option to choose â select the option you think is closest to your complaint and some further options will appear below.</p> 1259 </div> 1260 1261 <div class="second-dropdown-holder row form-input-wrapper"> 1262 1263 <label for="What does your complaint relate to? " class="input-label"> 1264 What does your complaint relate to? 1265 1266 </label> 1267 1268 1269 <label class="input-helptext"> 1270 Complaint Details 1271 </label> 1272 1273 <select id="seconddropdown" class="dropdown-select second" name="seconddropdown" data-attr="email-data" isValid="false"> 1274 <option value="" data-email=" ">Please select</option> 1275 </select> 1276 </div> 1277 1278 1279 1280 <div class="complaint-faq"> 1281 </div> 1282 <div class="existingComplRefNum mainExistingInput"> 1283 1284 1285 1286 1287 1288<link rel="stylesheet" href="/etc.clientlibs/responsive/editable/components/form/text/clientlibs/clientlib_formtext_ulydien-_d580e2aa515ac484bc051b2db63555fc.min.css" type="text/css"> 1289 1290 1291
1292<script type="text/javascript"> 1293 IDM.validationRules["existingcomplRefnum"]= { required : true }; IDM.validationMsgs["existingcomplRefnum"]= { required : '' }; IDM.lightboxPaths["existingcomplRefnum"]= {};</script>
1293 1294 1295 1296<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText"> 1297 1298 <label for="form-text-1900505951" class="cmp-form-text__label" data-readonlylabel="Existing Complaint Reference Number">Existing Complaint Reference Number 1299 1300 </label> 1301 1302 1303 1304 1305 1306 1307 1308 1309 1310 1311 <div class="text-field-comp form__input-wrap"> 1312 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1900505951" name="existingcomplRefnum" isvalid="false"/> 1313 </div> 1314</div> 1315 1316 1317
1318<script src="/etc.clientlibs/responsive/editable/components/form/text/clientlibs/clientlib_formtext_base-_d6e260e16cc43a69868b2a18d6d56db1.min.js" defer></script>
1318 1319 1320 1321 1322 1323 </div> 1324 <div class="none-above"> 1325 1326 1327 1328 1329 1330<link rel="stylesheet" href="/etc.clientlibs/responsive/editable/components/form/formcheckbox/clientlibs/clientlib_form_checkbox_ulydien-_d580e2aa515ac484bc051b2db63555fc.min.css" type="text/css"> 1331 1332 1333 1334 1335 1336 1337 1338 1339 1340 1341<div class="formcheckbox text"> 1342 1343 1344 <div class="row form-checkbox form-input-wrapper "> 1345 <fieldset> 1346 <legend> 1347 1348 </legend> 1349 1350 1351 1352 1353 1354 1355 1356 1357 1358 1359 1360 1361 <div class="input-checkbox__holder "> 1362 <input type="checkbox" class="input-checkbox" data-attr="email-data" name="none_above_apply" id="-rte12312-none_above_apply-0" value="None of the above apply" isValid="false" data-target-id="-rte12312-none_above_apply-0"/> 1363 <label for="-rte12312-none_above_apply-0">None of the above apply 1364 <span class="checkmark"> 1365 </label> 1366 </div> 1367 1368 1369 </fieldset> 1370 </div> 1371 1372</div> 1373</div> 1374 1375 <div class="child-form-container"> 1376 1377 1378 1379 1380<div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> 1381 1382 1383 1384 1385 1386 1387 1388 1389 1390 1391 1392 1393 1394<div class="complaintformprefdetails"> 1395 <div id="prefAccountDetails"> 1396 1397 <div id="complaintAboutSection"> 1398 1399 <div class="hideFirstSectionRteInputRadio"> 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 1410 1411 1412 1413 1414 1415 1416 1417 1418 1419 1420<div id="text-56c252df3c" class="cmp-text tooltip_text comp-rich-text "> 1421 1422 <h4><b>What is your complaint about?</b></h4> 1423<p>Please describe your issue and provide us with information on when this happened and how you have been affected so that we can accurately understand your complaint and investigate how we can put things right for you.</p> 1424 1425</div> 1426 1427 1428 1429 1430 1431 1432 1433 1434 1435 </div> 1436 <div class="hideFirstSectionRteInputRadio"> 1437 1438 1439 1440 1441 1442 1443 1444 1445<div class="constraints-holder" data-constraint="daterange|daterange" data-identifier="" data-message="Please enter proper date in DD/MM/YYYY" data-sortcodemessage="" data-accountnomessage="" data-allowed="" }></div> 1446
1446<script type="text/javascript"> 1447 IDM.validationRules["when_did"]= { required : true , daterange : true}; IDM.validationMsgs["when_did"]= { required : 'Enter date in DD/MM/YYYY' , daterange : 'Please enter proper date in DD/MM/YYYY'}; IDM.lightboxPaths["when_did"]= {};</script>
1447 1448 1449 1450<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Enter date in DD/MM/YYYY"> 1451 1452 <label for="form-text-2003725156" class="cmp-form-text__label" data-readonlylabel="When did it occur?">When did it occur? 1453 1454 </label> 1455 1456 1457 1458 1459 1460 1461 1462 1463 1464 1465 <div class="text-field-comp form__input-wrap"> 1466 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="date" id="form-text-2003725156" name="when_did" isvalid="false"/> 1467 </div> 1468</div> 1469 1470 1471 1472 1473 1474 1475 </div> 1476 <div> 1477 1478 1479 1480 1481 1482 1483 1484 1485<div class="constraints-holder" data-constraint="charlength|charlength" data-identifier="" data-message="Please enter minimum 10 characters" data-sortcodemessage="" data-accountnomessage="" data-allowed="10" }></div> 1486
1486<script type="text/javascript"> 1487 IDM.validationRules["what_happened"]= { required : true , charlength : 10}; IDM.validationMsgs["what_happened"]= { required : 'Enter full details of your complaint' , charlength : 'Please enter minimum 10 characters'}; IDM.lightboxPaths["what_happened"]= {};</script>
1487 1488 1489 1490<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Enter full details of your complaint"> 1491 1492 <label for="form-text-1133114258" class="cmp-form-text__label" data-readonlylabel="Tell us what has happened - please provide full details of your complaint">Tell us what has happened - please provide full details of your complaint 1493 1494 </label> 1495 1496 1497 1498 1499 <textarea class="cmp-form-text__textarea" data-attr="email-data" data-cmp-hook-form-text="input" id="form-text-1133114258" name="what_happened" required rows="12" isvalid="false"> 1500 </textarea> 1501 1502 1503 1504 1505 1506 <div class="text-field-comp form__input-wrap"> 1507 1508 </div> 1509</div> 1510 1511 1512 1513 1514 1515 1516 </div> 1517 <div class="hideFirstSectionRteInputRadio"> 1518 1519 1520 1521 1522 1523<link rel="stylesheet" href="/etc.clientlibs/responsive/editable/components/form/formradio/clientlibs/clientlib_form_radio_ulydien-_d580e2aa515ac484bc051b2db63555fc.min.css" type="text/css"> 1524 1525 1526
1527<script type="text/javascript"> 1528 IDM.validationRules["haveyou_complained"]= { required : true }; IDM.validationMsgs["haveyou_complained"]= { required : '' }; IDM.lightboxPaths["haveyou_complained"]= {};</script>
1528 1529 1530 1531 1532 1533 1534 1535 1536<div class="form-radio form-input-wrapper"> 1537 <fieldset> 1538 <legend> 1539 1540 <label class="input-label" id="haveyou_complained">Have you complained about this issue before? 1541 1542 <span class="astrick">*</span> 1543 1544 </label> 1545 1546 </legend> 1547 1548 1549 1550 1551 1552 1553 1554 1555 1556 1557 1558 1559 1560 1561 1562 1563 1564 <div class="input-radio__holder form-input-wrapper"> 1565 <input data-isRadioYesNoConfig="true" type="radio" class="input-radio" data-attr="email-data" id="-issue_before-haveyou_complained-0" name="haveyou_complained" value="yes" isValid="false" required="required" data-target-id="-issue_before-haveyou_complained-0"/> 1566 <label for="-issue_before-haveyou_complained-0">Yes</label> 1567 </div> 1568 1569 1570 1571 1572 1573 <div class="input-radio__holder form-input-wrapper"> 1574 <input data-isRadioYesNoConfig="true" type="radio" class="input-radio" data-attr="email-data" id="-issue_before-haveyou_complained-1" name="haveyou_complained" value="no" isValid="false" checked="checked" data-target-id="-issue_before-haveyou_complained-1"/> 1575 <label for="-issue_before-haveyou_complained-1">No</label> 1576 </div> 1577 1578 1579 </fieldset> 1580</div> 1581 1582 1583 <div class="yes-no-holder" id="-issue_before-haveyou_complained-0"> 1584 1585 1586 1587 1588 1589<div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> 1590 1591 1592 1593 1594 1595 1596 1597 1598
1599<script type="text/javascript"> 1600 IDM.validationRules["existingcomplRefnum"]= { required : true }; IDM.validationMsgs["existingcomplRefnum"]= { required : 'Please enter an existing complaint reference number' }; IDM.lightboxPaths["existingcomplRefnum"]= {};</script>
1600 1601 1602 1603<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Please enter an existing complaint reference number"> 1604 1605 <label for="form-text-1960867556" class="cmp-form-text__label" data-readonlylabel="Existing Complaint Reference Number">Existing Complaint Reference Number 1606 1607 </label> 1608 1609 1610 1611 1612 1613 1614 1615 1616 1617 1618 <div class="text-field-comp form__input-wrap"> 1619 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1960867556" name="existingcomplRefnum" isvalid="false"/> 1620 </div> 1621</div> 1622 1623 1624 1625 1626 1627 1628 1629</div> 1630 1631 </div> 1632 1633 <div class="yes-no-holder" id="-issue_before-haveyou_complained-1"> 1634 1635 1636 1637 1638 1639<div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> 1640 1641 1642 1643</div> 1644 1645 </div> 1646 1647 1648 1649 </div> 1650 <div> 1651 1652 1653 1654 1655 1656 1657 1658 1659<div class="constraints-holder" data-constraint="charlength|charlength" data-identifier="" data-message="Please enter minimum 10 characters" data-sortcodemessage="" data-accountnomessage="" data-allowed="10" }></div> 1660
1660<script type="text/javascript"> 1661 IDM.validationRules["tell_us"]= { required : true , charlength : 10}; IDM.validationMsgs["tell_us"]= { required : 'Tell us your ideal outcome' , charlength : 'Please enter minimum 10 characters'}; IDM.lightboxPaths["tell_us"]= {};</script>
1661 1662 1663 1664<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Tell us your ideal outcome"> 1665 1666 <label for="form-text-1808632809" class="cmp-form-text__label" data-readonlylabel="Tell us what your ideal outcome would be">Tell us what your ideal outcome would be 1667 1668 </label> 1669 1670 1671 1672 1673 <textarea class="cmp-form-text__textarea" data-attr="email-data" data-cmp-hook-form-text="input" id="form-text-1808632809" name="tell_us" required rows="5" isvalid="false"> 1674 </textarea> 1675 1676 1677 1678 1679 1680 <div class="text-field-comp form__input-wrap"> 1681 1682 </div> 1683</div> 1684 1685 1686 1687 1688 1689 1690 </div> 1691 </div> 1692 1693 <div class="sectionTwoYesNoradioFields withoutyesNoRadiosFields" id="withoutyesNoRadiosFields"> 1694 1695 <div> 1696 1697 1698 1699 1700 1701<link rel="stylesheet" href="/etc.clientlibs/responsive/editable/components/form/options/clientlibs/clientlib_options_ulydien-_29591497847cdde371199cb61c5880aa.min.css" type="text/css"> 1702 1703 1704 1705 1706 1707 1708 1709 1710 1711 1712 1713 1714 1715 1716 1717 1718 1719 1720 <div class="formdrop-down "> 1721 <fieldset class="cmp-form-options cmp-form-options--drop-down required"> 1722 1723 1724 1725 1726 1727 <label id="form-options-187334596-label" class="cmp-form-options__label" data-readonlylabel="Title" for="form-options-187334596">Title 1728 1729 </label> 1730 1731 1732 1733 <div class="dropdownfield"> 1734 <select class="cmp-form-options__field cmp-form-options__field--drop-down" name="title_existing" data-attr="email-data" isValid="false" required="true"> 1735 <option value="">Please Select</option> 1736 1737 <option value="Please select" selected> 1738 Please select 1739 </option> 1740 1741 <option value="Mr"> 1742 Mr 1743 </option> 1744 1745 <option value="Mrs"> 1746 Mrs 1747 </option> 1748 1749 <option value="Ms"> 1750 Ms 1751 </option> 1752 1753 <option value="Miss"> 1754 Miss 1755 </option> 1756 1757 <option value="Mx"> 1758 Mx 1759 </option> 1760 1761 <option value="Dr"> 1762 Dr 1763 </option> 1764 1765 <option value="Prof"> 1766 Prof 1767 </option> 1768 1769 </select> 1770 1771 1772 </div> 1773 1774 <div class="error_container d-none" id="form-options-187334596"> 1775 <span class="error_icon" aria-label="Error"></span> 1776 <span class="error_msg">Please select title</span> 1777 </div> 1778 1779 1780 </fieldset> 1781 1782 </div> 1783 1784 1785 1786 1787 1788
1789<script src="/etc.clientlibs/responsive/editable/components/form/options/clientlibs/clientlib_options_base-_8e2646428e709345c979374f41f11c11.min.js" defer></script>
1789 1790 1791 1792 1793 1794 </div> 1795 <div> 1796 1797 1798 1799 1800 1801 1802 1803
1804<script type="text/javascript"> 1805 IDM.validationRules["first_name_existing"]= { required : true }; IDM.validationMsgs["first_name_existing"]= { required : 'First name should not be empty' }; IDM.lightboxPaths["first_name_existing"]= {};</script>
1805 1806 1807 1808<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="First name should not be empty"> 1809 1810 <label for="form-text-1820771353" class="cmp-form-text__label" data-readonlylabel="First Name">First Name 1811 1812 </label> 1813 1814 1815 1816 1817 1818 1819 1820 1821 1822 1823 <div class="text-field-comp form__input-wrap"> 1824 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1820771353" name="first_name_existing" isvalid="false"/> 1825 </div> 1826</div> 1827 1828 1829 1830 1831 1832 1833 </div> 1834 <div> 1835 1836 1837 1838 1839 1840 1841 1842
1843<script type="text/javascript"> 1844 IDM.validationRules["sur_name_existing"]= { required : true }; IDM.validationMsgs["sur_name_existing"]= { required : 'Surname should not be empty' }; IDM.lightboxPaths["sur_name_existing"]= {};</script>
1844 1845 1846 1847<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Surname should not be empty"> 1848 1849 <label for="form-text-1821695836" class="cmp-form-text__label" data-readonlylabel="Surname">Surname 1850 1851 </label> 1852 1853 1854 1855 1856 1857 1858 1859 1860 1861 1862 <div class="text-field-comp form__input-wrap"> 1863 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1821695836" name="sur_name_existing" isvalid="false"/> 1864 </div> 1865</div> 1866 1867 1868 1869 1870 1871 1872 </div> 1873 <div class="existingComplRefNum"> 1874 1875 1876 1877 1878 1879 1880 1881
1882<script type="text/javascript"> 1883 IDM.validationRules["complaint_ref_existing"]= { required : true }; IDM.validationMsgs["complaint_ref_existing"]= { required : 'Complaint reference number should not be empty' }; IDM.lightboxPaths["complaint_ref_existing"]= {};</script>
1883 1884 1885 1886<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Complaint reference number should not be empty"> 1887 1888 <label for="form-text-1518270980" class="cmp-form-text__label" data-readonlylabel="Existing Complaint Reference Number">Existing Complaint Reference Number 1889 1890 </label> 1891 1892 1893 1894 1895 1896 1897 1898 1899 1900 1901 <div class="text-field-comp form__input-wrap"> 1902 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1518270980" name="complaint_ref_existing" isvalid="false"/> 1903 </div> 1904</div> 1905 1906 1907 1908 1909 1910 1911 </div> 1912 <div> 1913 1914 1915 1916 1917 1918 1919 1920
1921<script type="text/javascript"> 1922 IDM.validationRules["sort_branch_code"]= { required : true }; IDM.validationMsgs["sort_branch_code"]= { required : 'Sort code should not be empty' }; IDM.lightboxPaths["sort_branch_code"]= {};</script>
1922 1923 1924 1925<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Sort code should not be empty"> 1926 1927 <label for="form-text-1502650399" class="cmp-form-text__label" data-readonlylabel="Branch sort code">Branch sort code 1928 1929 </label> 1930 <p id="form-text-1502650399-helpMessage" class="cmp-form-text__help-block">(6 Digits eg. xxxxxx)</p> 1931 1932 1933 1934 1935 1936 1937 1938 1939 1940 <div class="text-field-comp form__input-wrap"> 1941 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1502650399" name="sort_branch_code" isvalid="false" aria-describedby="form-text-1502650399-helpMessage"/> 1942 </div> 1943</div> 1944 1945 1946 1947 1948 1949 1950 </div> 1951 </div> 1952 <div class="sectionTwoYesNoradioFields complaintYesNoradioHolder" id="complaintYesNoradioHolder"> 1953 1954 <div> 1955 1956 1957 1958 1959 1960 1961 1962 1963 1964 1965 1966 1967 1968 1969 1970 1971 1972 1973 1974 1975<div id="text-039d834e51" class="cmp-text tooltip_text comp-rich-text "> 1976 1977 <h4><b>Your Details</b></h4> 1978<p>Next we need some information to locate you on our system.</p> 1979 1980</div> 1981 1982 1983 1984 1985 1986 1987 1988 1989 1990 </div> 1991 <div class="yesNoradioField"> 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007<div class="form-radio form-input-wrapper"> 2008 <fieldset> 2009 <legend> 2010 2011 <label class="input-label" id="account_holder">Are you an account holder 2012 2013 </label> 2014 2015 </legend> 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 <div class="input-radio__holder form-input-wrapper"> 2032 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb1-account_holder-0" name="account_holder" value="yes" isValid="false" data-target-id="-ahb1-account_holder-0"/> 2033 <label for="-ahb1-account_holder-0">Yes</label> 2034 </div> 2035 2036 2037 2038 2039 2040 <div class="input-radio__holder form-input-wrapper"> 2041 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb1-account_holder-1" name="account_holder" value="no" isValid="false" checked="checked" data-target-id="-ahb1-account_holder-1"/> 2042 <label for="-ahb1-account_holder-1">No</label> 2043 </div> 2044 2045 2046 </fieldset> 2047</div> 2048 2049 2050 </div> 2051 <div class="yesdetials"> 2052 <div class="showNewbussacc"> 2053 2054 <div class="newbussaccRadio"> 2055 2056 2057 2058 2059 2060 2061 2062 2063 2064 2065 2066 2067 2068 2069 2070<div class="form-radio form-input-wrapper"> 2071 <fieldset> 2072 <legend> 2073 2074 <label class="input-label" id="new_bus_con">Is this in connection to a new Business Account? 2075 2076 </label> 2077 2078 </legend> 2079 2080 2081 2082 2083 2084 2085 2086 2087 2088 2089 2090 2091 2092 2093 2094 <div class="input-radio__holder form-input-wrapper"> 2095 <input type="radio" class="input-radio" data-attr="email-data" id="-ahbdsg27-new_bus_con-0" name="new_bus_con" value="yes" isValid="false" data-target-id="-ahbdsg27-new_bus_con-0"/> 2096 <label for="-ahbdsg27-new_bus_con-0">Yes</label> 2097 </div> 2098 2099 2100 2101 2102 2103 <div class="input-radio__holder form-input-wrapper"> 2104 <input type="radio" class="input-radio" data-attr="email-data" id="-ahbdsg27-new_bus_con-1" name="new_bus_con" value="no" isValid="false" checked="checked" data-target-id="-ahbdsg27-new_bus_con-1"/> 2105 <label for="-ahbdsg27-new_bus_con-1">No</label> 2106 </div> 2107 2108 2109 </fieldset> 2110</div> 2111 2112 2113 </div> 2114 <div class="newbussaccYes"> 2115 2116 2117 2118 2119 2120 2121 2122 2123 2124 2125<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 2126 2127 <label for="form-text-1522589442" class="cmp-form-text__label" data-readonlylabel="Please provide Account Application Reference:">Please provide Account Application Reference: 2128 <span class="optional-txt">(optional)</span> 2129 </label> 2130 2131 2132 2133 2134 2135 2136 2137 2138 <div class="text-field-comp form__input-wrap"> 2139 <input class="cmp-form-text__text input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1522589442" name="application_reference" isvalid="false"/> 2140 </div> 2141</div> 2142 2143 2144 2145 2146 2147 2148 </div> 2149 <div class="newbussaccYes"> 2150 2151 2152 2153 2154 2155 2156 2157 2158 2159 2160<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 2161 2162 <label for="form-text-44418388" class="cmp-form-text__label" data-readonlylabel="Business N
2162ame">Business Name 2163 <span class="optional-txt">(optional)</span> 2164 </label> 2165 2166 2167 2168 2169 2170 2171 2172 2173 <div class="text-field-comp form__input-wrap"> 2174 <input class="cmp-form-text__text input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-44418388" name="business_name" isvalid="false"/> 2175 </div> 2176</div> 2177 2178 2179 2180 2181 2182 2183 </div> 2184 </div> 2185 2186 <div class="prefDetailsWithoutRadioHolder"> 2187 <div> 2188 2189 2190 2191 2192 2193 2194 2195 2196 2197 2198 2199 2200 2201 2202 2203 2204 2205 2206 2207 2208 2209 2210 2211 <div class="formdrop-down "> 2212 <fieldset class="cmp-form-options cmp-form-options--drop-down required"> 2213 2214 2215 2216 2217 2218 <label id="form-options-1477222585-label" class="cmp-form-options__label" data-readonlylabel="Title" for="form-options-1477222585">Title 2219 2220 </label> 2221 2222 2223 2224 <div class="dropdownfield"> 2225 <select class="cmp-form-options__field cmp-form-options__field--drop-down" name="title_cover" data-attr="email-data" isValid="false" required="true"> 2226 <option value="">Please select</option> 2227 2228 <option value="Mr"> 2229 Mr 2230 </option> 2231 2232 <option value="Mrs"> 2233 Mrs 2234 </option> 2235 2236 <option value="Ms"> 2237 Ms 2238 </option> 2239 2240 <option value="Mx"> 2241 Mx 2242 </option> 2243 2244 <option value="Dr"> 2245 Dr 2246 </option> 2247 2248 <option value="Prof"> 2249 Prof 2250 </option> 2251 2252 </select> 2253 2254 2255 </div> 2256 2257 <div class="error_container d-none" id="form-options-1477222585"> 2258 <span class="error_icon" aria-label="Error"></span> 2259 <span class="error_msg">Please select title</span> 2260 </div> 2261 2262 2263 </fieldset> 2264 2265 </div> 2266 2267 2268 2269 2270 2271 2272 2273 2274 2275 2276 </div> 2277 <div> 2278 2279 2280 2281 2282 2283 2284 2285
2286<script type="text/javascript"> 2287 IDM.validationRules["first_name"]= { required : true }; IDM.validationMsgs["first_name"]= { required : 'First name should not be empty' }; IDM.lightboxPaths["first_name"]= {};</script>
2287 2288 2289 2290<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="First name should not be empty"> 2291 2292 <label for="form-text-1477222584" class="cmp-form-text__label" data-readonlylabel="First Name">First Name 2293 2294 </label> 2295 2296 2297 2298 2299 2300 2301 2302 2303 2304 2305 <div class="text-field-comp form__input-wrap"> 2306 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1477222584" name="first_name" isvalid="false"/> 2307 </div> 2308</div> 2309 2310 2311 2312 2313 2314 2315 </div> 2316 <div> 2317 2318 2319 2320 2321 2322 2323 2324
2325<script type="text/javascript"> 2326 IDM.validationRules["sur_name"]= { required : true }; IDM.validationMsgs["sur_name"]= { required : 'Surname should not be empty' }; IDM.lightboxPaths["sur_name"]= {};</script>
2326 2327 2328 2329<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Surname should not be empty"> 2330 2331 <label for="form-text-878884010" class="cmp-form-text__label" data-readonlylabel="Surname">Surname 2332 2333 </label> 2334 2335 2336 2337 2338 2339 2340 2341 2342 2343 2344 <div class="text-field-comp form__input-wrap"> 2345 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-878884010" name="sur_name" isvalid="false"/> 2346 </div> 2347</div> 2348 2349 2350 2351 2352 2353 2354 </div> 2355 <div> 2356 2357 2358 2359 2360 2361 2362 2363
2364<script type="text/javascript"> 2365 IDM.validationRules["date_dob"]= { required : true }; IDM.validationMsgs["date_dob"]= { required : 'DOB should not be empty' }; IDM.lightboxPaths["date_dob"]= {};</script>
2365 2366 2367 2368<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="DOB should not be empty"> 2369 2370 <label for="form-text-1477222560" class="cmp-form-text__label" data-readonlylabel="Date of Birth">Date of Birth 2371 2372 </label> 2373 <p id="form-text-1477222560-helpMessage" class="cmp-form-text__help-block">(DD/MM/YYYY)</p> 2374 2375 2376 2377 2378 2379 2380 2381 2382 2383 <div class="text-field-comp form__input-wrap"> 2384 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1477222560" name="date_dob" isvalid="false" aria-describedby="form-text-1477222560-helpMessage"/> 2385 </div> 2386</div> 2387 2388 2389 2390 2391 2392 2393 </div> 2394 <div class="checkBoxPrevInWithoutRadiosSet checkboxsibblingTextHide"> 2395 2396 2397 2398 2399 2400 2401 2402
2403<script type="text/javascript"> 2404 IDM.validationRules["first_line"]= { required : true }; IDM.validationMsgs["first_line"]= { required : 'Address should not be empty' }; IDM.lightboxPaths["first_line"]= {};</script>
2404 2405 2406 2407<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Address should not be empty"> 2408 2409 <label for="form-text-603263387" class="cmp-form-text__label" data-readonlylabel="First line of your address">First line of your address 2410 2411 </label> 2412 2413 2414 2415 2416 2417 2418 2419 2420 2421 2422 <div class="text-field-comp form__input-wrap"> 2423 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-603263387" name="first_line" isvalid="false"/> 2424 </div> 2425</div> 2426 2427 2428 2429 2430 2431 2432 </div> 2433 <div class="checkBoxhideShowSet"> 2434 2435 2436 2437 2438 2439 2440 2441 2442 2443 2444 2445 2446 2447 2448 2449<div class="formcheckbox text"> 2450 2451 2452 <div class="row form-checkbox form-input-wrapper "> 2453 <fieldset> 2454 <legend> 2455 2456 </legend> 2457 2458 2459 2460 2461 2462 2463 2464 2465 2466 2467 2468 2469 <div class="input-checkbox__holder "> 2470 <input type="checkbox" class="input-checkbox" data-attr="email-data" name="international_address" id="-adfhhb24-international_address-0" value="I have an international address" isValid="false" data-target-id="-adfhhb24-international_address-0"/> 2471 <label for="-adfhhb24-international_address-0">I have an international address 2472 <span class="checkmark"> 2473 </label> 2474 </div> 2475 2476 2477 </fieldset> 2478 </div> 2479 2480</div> 2481 2482 </div> 2483 <div class="checkBoxNextInWithoutRadiosSet checkboxsibblingTextHide"> 2484 2485 2486 2487 2488 2489 2490 2491
2492<script type="text/javascript"> 2493 IDM.validationRules["post_code1"]= { required : true }; IDM.validationMsgs["post_code1"]= { required : 'Post code should not be empty' }; IDM.lightboxPaths["post_code1"]= {};</script>
2493 2494 2495 2496<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Post code should not be empty"> 2497 2498 <label for="form-text-1539943205" class="cmp-form-text__label" data-readonlylabel="Post code">Post code 2499 2500 </label> 2501 2502 2503 2504 2505 2506 2507 2508 2509 2510 2511 <div class="text-field-comp form__input-wrap"> 2512 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1539943205" name="post_code1" isvalid="false"/> 2513 </div> 2514</div> 2515 2516 2517 2518 2519 2520 2521 </div> 2522 <div> 2523 2524 2525 2526 2527 2528 2529 2530 2531 2532 2533<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 2534 2535 <label for="form-text-1042331136" class="cmp-form-text__label" data-readonlylabel="Policy Number">Policy Number 2536 <span class="optional-txt">(optional)</span> 2537 </label> 2538 2539 2540 2541 2542 2543 2544 2545 2546 <div class="text-field-comp form__input-wrap"> 2547 <input class="cmp-form-text__text input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1042331136" name="policy_nmber" isvalid="false"/> 2548 </div> 2549</div> 2550 2551 2552 2553 2554 2555 2556 </div> 2557 <div class="checkBoxTextAreaInWithoutRadiosSet checkboxsibblingTextAreaShow"> 2558 2559 2560 2561 2562 2563 2564 2565 2566 2567 2568<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 2569 2570 <label for="form-text-1410647229" class="cmp-form-text__label" data-readonlylabel="Please provide your International Address">Please provide your International Address 2571 <span class="optional-txt">(optional)</span> 2572 </label> 2573 2574 2575 2576 2577 <textarea class="cmp-form-text__textarea" data-attr="email-data" data-cmp-hook-form-text="input" id="form-text-1410647229" name="int_address" rows="3" isvalid="false"> 2578 </textarea> 2579 2580 2581 2582 <div class="text-field-comp form__input-wrap"> 2583 2584 </div> 2585</div> 2586 2587 2588 2589 2590 2591 2592 </div> 2593 </div> 2594 2595 <div class="prefDetailsRadioHolder"> 2596 <div id="pref_det_radio"> 2597 2598 2599 2600 2601 2602 2603 2604 2605 2606 2607 2608 2609 2610 2611 2612 2613<div class="form-radio form-input-wrapper"> 2614 <fieldset> 2615 <legend> 2616 2617 <label class="input-label" id="radio_buttons">Please choose which details you would prefer to provide to help us capture and record your complaint: 2618 2619 </label> 2620 2621 </legend> 2622 2623 2624 2625 2626 2627 2628 2629 2630 2631 2632 2633 2634 2635 2636 2637 <div class="input-radio__holder form-input-wrapper"> 2638 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb5-radio_buttons-0" name="radio_buttons" value="Name, Sort Code & Account Number" isValid="false" checked="checked" data-target-id="-ahb5-radio_buttons-0"/> 2639 <label for="-ahb5-radio_buttons-0">Name, Sort Code & Account Number</label> 2640 </div> 2641 2642 2643 2644 2645 2646 <div class="input-radio__holder form-input-wrapper"> 2647 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb5-radio_buttons-1" name="radio_buttons" value="Name & Valid Debit / Credit Card PAN (16 Digit) Number" isValid="false" data-target-id="-ahb5-radio_buttons-1"/> 2648 <label for="-ahb5-radio_buttons-1">Name & Valid Debit / Credit Card PAN (16 Digit) Number</label> 2649 </div> 2650 2651 2652 2653 2654 2655 <div class="input-radio__holder form-input-wrapper"> 2656 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb5-radio_buttons-2" name="radio_buttons" value="Name & Mortgage Account details" isValid="false" data-target-id="-ahb5-radio_buttons-2"/> 2657 <label for="-ahb5-radio_buttons-2">Name & Mortgage Account details</label> 2658 </div> 2659 2660 2661 2662 2663 2664 <div class="input-radio__holder form-input-wrapper"> 2665 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb5-radio_buttons-3" name="radio_buttons" value="Name, Address & Date of Birth" isValid="false" data-target-id="-ahb5-radio_buttons-3"/> 2666 <label for="-ahb5-radio_buttons-3">Name, Address & Date of Birth</label>
2667 </div> 2668 2669 2670 </fieldset> 2671</div> 2672 2673 2674 </div> 2675 <div class="accNoSortCode prefRadioContent"> 2676 2677 <div> 2678 2679 2680 2681 2682 2683 2684 2685 2686 2687 2688 2689 2690 2691 2692 2693 2694 2695 2696 2697 2698 2699 2700 2701 <div class="formdrop-down "> 2702 <fieldset class="cmp-form-options cmp-form-options--drop-down required"> 2703 2704 2705 2706 2707 2708 <label id="form-options-710151608-label" class="cmp-form-options__label" data-readonlylabel="Title" for="form-options-710151608">Title 2709 2710 </label> 2711 2712 2713 2714 <div class="dropdownfield"> 2715 <select class="cmp-form-options__field cmp-form-options__field--drop-down" name="title1" data-attr="email-data" isValid="false" required="true"> 2716 <option value="">Please select</option> 2717 2718 <option value="Mr"> 2719 Mr 2720 </option> 2721 2722 <option value="Mrs"> 2723 Mrs 2724 </option> 2725 2726 <option value="Ms"> 2727 Ms 2728 </option> 2729 2730 <option value="Mx"> 2731 Mx 2732 </option> 2733 2734 <option value="Dr"> 2735 Dr 2736 </option> 2737 2738 <option value="Prof"> 2739 Prof 2740 </option> 2741 2742 </select> 2743 2744 2745 </div> 2746 2747 <div class="error_container d-none" id="form-options-710151608"> 2748 <span class="error_icon" aria-label="Error"></span> 2749 <span class="error_msg">Please select Title</span> 2750 </div> 2751 2752 2753 </fieldset> 2754 2755 </div> 2756 2757 2758 2759 2760 2761 2762 2763 2764 2765 2766 </div> 2767 <div> 2768 2769 2770 2771 2772 2773 2774 2775
2776<script type="text/javascript"> 2777 IDM.validationRules["firstname_radio1"]= { required : true }; IDM.validationMsgs["firstname_radio1"]= { required : 'First name should not be empty' }; IDM.lightboxPaths["firstname_radio1"]= {};</script>
2777 2778 2779 2780<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="First name should not be empty"> 2781 2782 <label for="form-text-710151609" class="cmp-form-text__label" data-readonlylabel="First Name">First Name 2783 2784 </label> 2785 2786 2787 2788 2789 2790 2791 2792 2793 2794 2795 <div class="text-field-comp form__input-wrap"> 2796 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-710151609" name="firstname_radio1" isvalid="false"/> 2797 </div> 2798</div> 2799 2800 2801 2802 2803 2804 2805 </div> 2806 <div> 2807 2808 2809 2810 2811 2812 2813 2814
2815<script type="text/javascript"> 2816 IDM.validationRules["sur_name_radio"]= { required : true }; IDM.validationMsgs["sur_name_radio"]= { required : 'Surname should not be empty' }; IDM.lightboxPaths["sur_name_radio"]= {};</script>
2816 2817 2818 2819<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Surname should not be empty"> 2820 2821 <label for="form-text-710151610" class="cmp-form-text__label" data-readonlylabel="Surname">Surname 2822 2823 </label> 2824 2825 2826 2827 2828 2829 2830 2831 2832 2833 2834 <div class="text-field-comp form__input-wrap"> 2835 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-710151610" name="sur_name_radio" isvalid="false"/> 2836 </div> 2837</div> 2838 2839 2840 2841 2842 2843 2844 </div> 2845 <div> 2846 2847 2848 2849 2850 2851 2852 2853
2854<script type="text/javascript"> 2855 IDM.validationRules["account_number_radio"]= { required : true }; IDM.validationMsgs["account_number_radio"]= { required : 'Account number should be mandatory' }; IDM.lightboxPaths["account_number_radio"]= {};</script>
2855 2856 2857 2858<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Account number should be mandatory"> 2859 2860 <label for="form-text-710151611" class="cmp-form-text__label" data-readonlylabel="Account Number">Account Number 2861 2862 </label> 2863 <p id="form-text-710151611-helpMessage" class="cmp-form-text__help-block">(8 Digits eg. xxxxxxxx)</p> 2864 2865 2866 2867 2868 2869 2870 2871 2872 2873 <div class="text-field-comp form__input-wrap"> 2874 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-710151611" name="account_number_radio" isvalid="false" aria-describedby="form-text-710151611-helpMessage"/> 2875 </div> 2876</div> 2877 2878 2879 2880 2881 2882 2883 </div> 2884 <div> 2885 2886 2887 2888 2889 2890 2891 2892
2893<script type="text/javascript"> 2894 IDM.validationRules["branch_sort_code_exist"]= { required : true }; IDM.validationMsgs["branch_sort_code_exist"]= { required : 'Sort code should not be empty' }; IDM.lightboxPaths["branch_sort_code_exist"]= {};</script>
2894 2895 2896 2897<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Sort code should not be empty"> 2898 2899 <label for="form-text-539863291" class="cmp-form-text__label" data-readonlylabel="Branch sort code">Branch sort code 2900 2901 </label> 2902 <p id="form-text-539863291-helpMessage" class="cmp-form-text__help-block">(6 Digits eg. xxxxxx)</p> 2903 2904 2905 2906 2907 2908 2909 2910 2911 2912 <div class="text-field-comp form__input-wrap"> 2913 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863291" name="branch_sort_code_exist" isvalid="false" aria-describedby="form-text-539863291-helpMessage"/> 2914 </div> 2915</div> 2916 2917 2918 2919 2920 2921 2922 </div> 2923 <div class="showBussInput"> 2924 2925 <div> 2926 2927 2928 2929 2930 2931 2932 2933
2934<script type="text/javascript"> 2935 IDM.validationRules["business_account_name"]= { required : true }; IDM.validationMsgs["business_account_name"]= { required : 'Business name should not be empty' }; IDM.lightboxPaths["business_account_name"]= {};</script>
2935 2936 2937 2938<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Business name should not be empty"> 2939 2940 <label for="form-text-539863292" class="cmp-form-text__label" data-readonlylabel="Business Name">Business Name 2941 2942 </label> 2943 2944 2945 2946 2947 2948 2949 2950 2951 2952 2953 <div class="text-field-comp form__input-wrap"> 2954 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863292" name="business_account_name" isvalid="false"/> 2955 </div> 2956</div> 2957 2958 2959 2960 2961 2962 2963 </div> 2964 </div> 2965 </div> 2966 <div class="panCredit prefRadioContent"> 2967 2968 <div> 2969 2970 2971 2972 2973 2974 2975 2976 2977 2978 2979 2980 2981 2982 2983 2984 2985 2986 2987 2988 2989 2990 2991 2992 <div class="formdrop-down "> 2993 <fieldset class="cmp-form-options cmp-form-options--drop-down required"> 2994 2995 2996 2997 2998 2999 <label id="form-options-539863293-label" class="cmp-form-options__label" data-readonlylabel="Title" for="form-options-539863293">Title 3000 3001 </label> 3002 3003 3004 3005 <div class="dropdownfield"> 3006 <select class="cmp-form-options__field cmp-form-options__field--drop-down" name="title_radio2" data-attr="email-data" isValid="false" required="true"> 3007 <option value="">Please select</option> 3008 3009 <option value="Mr"> 3010 Mr 3011 </option> 3012 3013 <option value="Mrs"> 3014 Mrs 3015 </option> 3016 3017 <option value="Ms"> 3018 Ms 3019 </option> 3020 3021 <option value="Mx"> 3022 Mx 3023 </option> 3024 3025 <option value="Dr"> 3026 Dr 3027 </option> 3028 3029 <option value="Prof"> 3030 Prof 3031 </option> 3032 3033 </select> 3034 3035 3036 </div> 3037 3038 <div class="error_container d-none" id="form-options-539863293"> 3039 <span class="error_icon" aria-label="Error"></span> 3040 <span class="error_msg">Please select Title</span> 3041 </div> 3042 3043 3044 </fieldset> 3045 3046 </div> 3047 3048 3049 3050 3051 3052 3053 3054 3055 3056 3057 </div> 3058 <div> 3059 3060 3061 3062 3063 3064 3065 3066
3067<script type="text/javascript"> 3068 IDM.validationRules["first_name5"]= { required : true }; IDM.validationMsgs["first_name5"]= { required : 'First name should not be empty' }; IDM.lightboxPaths["first_name5"]= {};</script>
3068 3069 3070 3071<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="First name should not be empty"> 3072 3073 <label for="form-text-539863294" class="cmp-form-text__label" data-readonlylabel="First Name">First Name 3074 3075 </label> 3076 3077 3078 3079 3080 3081 3082 3083 3084 3085 3086 <div class="text-field-comp form__input-wrap"> 3087 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863294" name="first_name5" isvalid="false"/> 3088 </div> 3089</div> 3090 3091 3092 3093 3094 3095 3096 </div> 3097 <div> 3098 3099 3100 3101 3102 3103 3104 3105
3106<script type="text/javascript"> 3107 IDM.validationRules["sur_name_radio2"]= { required : true }; IDM.validationMsgs["sur_name_radio2"]= { required : 'Surname should not be empty' }; IDM.lightboxPaths["sur_name_radio2"]= {};</script>
3107 3108 3109 3110<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Surname should not be empty"> 3111 3112 <label for="form-text-540042041" class="cmp-form-text__label" data-readonlylabel="Surname">Surname 3113 3114 </label> 3115 3116 3117 3118 3119 3120 3121 3122 3123 3124 3125 <div class="text-field-comp form__input-wrap"> 3126 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-540042041" name="sur_name_radio2" isvalid="false"/> 3127 </div> 3128</div> 3129 3130 3131 3132 3133 3134 3135 </div> 3136 <div class="showBussInput"> 3137 3138 <div> 3139 3140 3141 3142 3143 3144 3145 3146
3147<script type="text/javascript"> 3148 IDM.validationRules["business_name_business"]= { required : true }; IDM.validationMsgs["business_name_business"]= { required : 'Business name should be mandatory' }; IDM.lightboxPaths["business_name_business"]= {};</script>
3148 3149 3150 3151<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Business name should be mandatory"> 3152 3153 <label for="form-text-817095748" class="cmp-form-text__label" data-readonlylabel="Business Name">Business Name 3154 3155 </label> 3156 3157 3158 3159 3160 3161 3162 3163 3164 3165 3166 <div class="text-field-comp form__input-wrap"> 3167 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-817095748" name="business_name_business" isvalid="false"/> 3168 </div> 3169</div> 3170 3171 3172 3173 3174 3175 3176 </div> 3177 </div> 3178 <div> 3179 3180 3181 3182 3183 3184 3185 3186
3187<script type="text/javascript"> 3188 IDM.validationRules["card_pan_number"]= { required : true }; IDM.validationMsgs["card_pan_number"]= { required : 'Card number should not be empty' }; IDM.lightboxPaths["card_pan_number"]= {};</script>
3188 3189 3190 3191<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Card number should not be empty"> 3192 3193 <label for="form-text-539863297" class="cmp-form-text__label" data-readonlylabel="Card PAN Number">Card PAN Number 3194 3195 </label> 3196 3197 3198 3199 3200 3201 3202 3203 3204 3205 3206 <div class="text-field-comp form__input-wrap"> 3207 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863297" name="card_pan_number" isvalid="false"/> 3208 </div> 3209</div> 3210 3211 3212 3213 3214 3215 3216 </div> 3217 <div> 3218 3219 3220 3221 3222 3223 3224 3225 3226 3227 3228 3229 3230 3231 3232 3233 3234 3235 3236 3237 3238<div id="text-26aad8ed43" class="cmp-text tooltip_text comp-rich-text "> 3239 3240 <p><i>This is the long 16 Digit Number on the front of your Credit or Debit Card This must be a valid card (within Expiry date and not cancelled)</i></p> 3241<p><i>Please be assured this is a secure form and is Encrypted before being sent to our Complaints team for your security</i></p> 3242 3243</div> 3244 3245 3246 3247 3248 3249 3250 3251 3252 3253 </div> 3254 </div> 3255 <div class="mortgages prefRadioContent"> 3256 3257 <div> 3258 3259 3260 3261 3262 3263 3264 3265 3266 3267 3268 3269 3270 3271 3272 3273 3274 3275 3276 3277 3278 3279 3280 3281 <div class="formdrop-down "> 3282 <fieldset class="cmp-form-options cmp-form-options--drop-down required"> 3283 3284 3285 3286 3287 3288 <label id="form-options-1152614268-label" class="cmp-form-options__label" data-readonlylabel="Title" for="form-options-1152614268">Title 3289 3290 </label> 3291 3292 3293 3294 <div class="dropdownfield"> 3295 <select class="cmp-form-options__field cmp-form-options__field--drop-down" name="title-mort" data-attr="email-data" isValid="false" required="true"> 3296 <option value="">Please select</option> 3297 3298 <option value="Mr"> 3299 Mr 3300 </option> 3301 3302 <option value="Mrs"> 3303 Mrs 3304 </option> 3305 3306 <option value="Ms"> 3307 Ms 3308 </option> 3309 3310 <option value="Mx"> 3311 Mx 3312 </option> 3313 3314 <option value="Dr"> 3315 Dr 3316 </option> 3317 3318 <option value="Prof"> 3319 Prof 3320 </option> 3321 3322 </select> 3323 3324 3325 </div> 3326 3327 <div class="error_container d-none" id="form-options-1152614268"> 3328 <span class="error_icon" aria-label="Error"></span> 3329 <span class="error_msg">Please select Title</span> 3330 </div> 3331 3332 3333 </fieldset> 3334 3335 </div> 3336 3337 3338 3339 3340 3341 3342 3343 3344 3345 3346 </div> 3347 <div> 3348 3349 3350 3351 3352 3353 3354 3355
3356<script type="text/javascript"> 3357 IDM.validationRules["mortfirst"]= { required : true }; IDM.validationMsgs["mortfirst"]= { required : 'Please enter First Name' }; IDM.lightboxPaths["mortfirst"]= {};</script>
3357 3358 3359 3360<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Please enter First Name"> 3361 3362 <label for="form-text-1624954475" class="cmp-form-text__label" data-readonlylabel="First Name">First Name 3363 3364 </label> 3365 3366 3367 3368 3369 3370 3371 3372 3373 3374 3375 <div class="text-field-comp form__input-wrap"> 3376 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1624954475" name="mortfirst" isvalid="false"/> 3377 </div> 3378</div> 3379 3380 3381 3382 3383 3384 3385 </div> 3386 <div> 3387 3388 3389 3390 3391 3392 3393 3394
3395<script type="text/javascript"> 3396 IDM.validationRules["surname"]= { required : true }; IDM.validationMsgs["surname"]= { required : 'Please enter Surname' }; IDM.lightboxPaths["surname"]= {};</script>
3396 3397 3398 3399<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Please enter Surname"> 3400 3401 <label for="form-text-1698415179" class="cmp-form-text__label" data-readonlylabel="Surname">Surname 3402 3403 </label> 3404 3405 3406 3407 3408 3409 3410 3411 3412 3413 3414 <div class="text-field-comp form__input-wrap"> 3415 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1698415179" name="surname" isvalid="false"/> 3416 </div> 3417</div> 3418 3419 3420 3421 3422 3423 3424 </div> 3425 <div> 3426 3427 3428 3429 3430 3431 3432 3433
3434<script type="text/javascript"> 3435 IDM.validationRules["mortgage_reference_number"]= { required : true }; IDM.validationMsgs["mortgage_reference_number"]= { required : 'Mortgage reference number should not be empty' }; IDM.lightboxPaths["mortgage_reference_number"]= {};</script>
3435 3436 3437 3438<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Mortgage reference number should not be empty"> 3439 3440 <label for="form-text-539863390" class="cmp-form-text__label" data-readonlylabel="Mortgage Reference Number">Mortgage Reference Number 3441 3442 </label> 3443 3444 3445 3446 3447 3448 3449 3450 3451 3452 3453 <div class="text-field-comp form__input-wrap"> 3454 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863390" name="mortgage_reference_number" isvalid="false"/> 3455 </div> 3456</div> 3457 3458 3459 3460 3461 3462 3463 </div> 3464 <div> 3465 3466 3467 3468 3469 3470 3471 3472
3473<script type="text/javascript"> 3474 IDM.validationRules["sort_code_branch_mort"]= { required : true }; IDM.validationMsgs["sort_code_branch_mort"]= { required : 'Sort code should not be empty' }; IDM.lightboxPaths["sort_code_branch_mort"]= {};</script>
3474 3475 3476 3477<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Sort code should not be empty"> 3478 3479 <label for="form-text-1785614199" class="cmp-form-text__label" data-readonlylabel="Branch sort code">Branch sort code 3480 3481 </label> 3482 <p id="form-text-1785614199-helpMessage" class="cmp-form-text__help-block">(6 Digits eg. xxxxxx)</p> 3483 3484 3485 3486 3487 3488 3489 3490 3491 3492 <div class="text-field-comp form__input-wrap"> 3493 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1785614199" name="sort_code_branch_mort" isvalid="false" aria-describedby="form-text-1785614199-helpMessage"/> 3494 </div> 3495</div> 3496 3497 3498 3499 3500 3501 3502 </div> 3503 <div> 3504 3505 3506 3507 3508 3509 3510 3511 3512 3513 3514 3515 3516 3517 3518 3519<div class="form-radio form-input-wrapper"> 3520 <fieldset> 3521 <legend> 3522 3523 <label class="input-label" id="joint_names">Is the Account in Joint Names? 3524 3525 </label> 3526 3527 </legend> 3528 3529 3530 3531 3532 3533 3534 3535 3536 3537 3538 3539 3540 3541 3542 3543 <div class="input-radio__holder form-input-wrapper"> 3544 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb44-joint_names-0" name="joint_names" value="yes" isValid="false" data-target-id="-ahb44-joint_names-0"/> 3545 <label for="-ahb44-joint_names-0">Yes</label> 3546 </div> 3547 3548 3549 3550 3551 3552 <div class="input-radio__holder form-input-wrapper"> 3553 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb44-joint_names-1" name="joint_names" value="no" isValid="false" checked="checked" data-target-id="-ahb44-joint_names-1"/> 3554 <label for="-ahb44-joint_names-1">No</label> 3555 </div> 3556 3557 3558 </fieldset> 3559</div> 3560 3561 3562 </div> 3563 <div> 3564 3565 3566 3567 3568 3569 3570 3571 3572 3573 3574<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 3575 3576 <label for="form-text-539863389" class="cmp-form-text__label" data-readonlylabel="Please provide Second Customer name:">Please provide Second Customer name: 3577 <span class="optional-txt">(optional)</span> 3578 </label> 3579 3580 3581 3582 3583 3584 3585 3586 3587 <div class="text-field-comp form__input-wrap"> 3588 <input class="cmp-form-text__text input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863389" name="cust_name" isvalid="false"/> 3589 </div> 3590</div> 3591 3592 3593 3594 3595 3596 3597 </div> 3598 3599 </div> 3600 <div class="dobAddress prefRadioContent"> 3601 3602 <div> 3603 3604 3605 3606 3607 3608 3609 3610 3611 3612 3613 3614 3615 3616 3617 3618 3619 3620 3621 3622 3623 3624 3625 3626 <div class="formdrop-down "> 3627 <fieldset class="cmp-form-options cmp-form-options--drop-down required"> 3628 3629 3630 3631 3632 3633 <label id="form-options-539863299-label" class="cmp-form-options__label" data-readonlylabel="Title" for="form-options-539863299">Title 3634 3635 </label> 3636 3637 3638 3639 <div class="dropdownfield"> 3640 <select class="cmp-form-options__field cmp-form-options__field--drop-down" name="title_address" data-attr="email-data" isValid="false" required="true"> 3641 <option value="">Please select</option> 3642 3643 <option value="Mr"> 3644 Mr 3645 </option> 3646 3647 <option value="Mrs"> 3648 Mrs 3649 </option> 3650 3651 <option value="Ms"> 3652 Ms 3653 </option> 3654 3655 <option value="Mx"> 3656 Mx 3657 </option> 3658 3659 <option value="Dr"> 3660 Dr 3661 </option> 3662 3663 <option value="Prof"> 3664 Prof 3665 </option> 3666 3667 </select> 3668 3669 3670 </div> 3671 3672 <div class="error_container d-none" id="form-options-539863299">
3673 <span class="error_icon" aria-label="Error"></span> 3674 <span class="error_msg">Please select Title</span> 3675 </div> 3676 3677 3678 </fieldset> 3679 3680 </div> 3681 3682 3683 3684 3685 3686 3687 3688 3689 3690 3691 </div> 3692 <div> 3693 3694 3695 3696 3697 3698 3699 3700
3701<script type="text/javascript"> 3702 IDM.validationRules["first_name_address"]= { required : true }; IDM.validationMsgs["first_name_address"]= { required : 'First name should not be empty' }; IDM.lightboxPaths["first_name_address"]= {};</script>
3702 3703 3704 3705<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="First name should not be empty"> 3706 3707 <label for="form-text-539863300" class="cmp-form-text__label" data-readonlylabel="First Name">First Name 3708 3709 </label> 3710 3711 3712 3713 3714 3715 3716 3717 3718 3719 3720 <div class="text-field-comp form__input-wrap"> 3721 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863300" name="first_name_address" isvalid="false"/> 3722 </div> 3723</div> 3724 3725 3726 3727 3728 3729 3730 </div> 3731 <div> 3732 3733 3734 3735 3736 3737 3738 3739
3740<script type="text/javascript"> 3741 IDM.validationRules["sur_name_sur"]= { required : true }; IDM.validationMsgs["sur_name_sur"]= { required : 'Surname should not be empty' }; IDM.lightboxPaths["sur_name_sur"]= {};</script>
3741 3742 3743 3744<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Surname should not be empty"> 3745 3746 <label for="form-text-539863322" class="cmp-form-text__label" data-readonlylabel="Surname">Surname 3747 3748 </label> 3749 3750 3751 3752 3753 3754 3755 3756 3757 3758 3759 <div class="text-field-comp form__input-wrap"> 3760 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863322" name="sur_name_sur" isvalid="false"/> 3761 </div> 3762</div> 3763 3764 3765 3766 3767 3768 3769 </div> 3770 <div class="showBussInput"> 3771 3772 <div> 3773 3774 3775 3776 3777 3778 3779 3780
3781<script type="text/javascript"> 3782 IDM.validationRules["name_business2"]= { required : true }; IDM.validationMsgs["name_business2"]= { required : 'Business name should not be empty' }; IDM.lightboxPaths["name_business2"]= {};</script>
3782 3783 3784 3785<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Business name should not be empty"> 3786 3787 <label for="form-text-798980142" class="cmp-form-text__label" data-readonlylabel="Business Name">Business Name 3788 3789 </label> 3790 3791 3792 3793 3794 3795 3796 3797 3798 3799 3800 <div class="text-field-comp form__input-wrap"> 3801 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-798980142" name="name_business2" isvalid="false"/> 3802 </div> 3803</div> 3804 3805 3806 3807 3808 3809 3810 </div> 3811 </div> 3812 <div> 3813 3814 3815 3816 3817 3818 3819 3820
3821<script type="text/javascript"> 3822 IDM.validationRules["dateof_birth"]= { required : true }; IDM.validationMsgs["dateof_birth"]= { required : 'DOB should not be empty' }; IDM.lightboxPaths["dateof_birth"]= {};</script>
3822 3823 3824 3825<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="DOB should not be empty"> 3826 3827 <label for="form-text-539863324" class="cmp-form-text__label" data-readonlylabel="Date of Birth">Date of Birth 3828 3829 </label> 3830 <p id="form-text-539863324-helpMessage" class="cmp-form-text__help-block">(DD/MM/YYYY)</p> 3831 3832 3833 3834 3835 3836 3837 3838 3839 3840 <div class="text-field-comp form__input-wrap"> 3841 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863324" name="dateof_birth" isvalid="false" aria-describedby="form-text-539863324-helpMessage"/> 3842 </div> 3843</div> 3844 3845 3846 3847 3848 3849 3850 </div> 3851 <div class="checkboxsibblingTextHide"> 3852 3853 3854 3855 3856 3857 3858 3859
3860<script type="text/javascript"> 3861 IDM.validationRules["address_first_line2"]= { required : true }; IDM.validationMsgs["address_first_line2"]= { required : 'Address should not be empty' }; IDM.lightboxPaths["address_first_line2"]= {};</script>
3861 3862 3863 3864<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Address should not be empty"> 3865 3866 <label for="form-text-539863325" class="cmp-form-text__label" data-readonlylabel="First line of your address">First line of your address 3867 3868 </label> 3869 3870 3871 3872 3873 3874 3875 3876 3877 3878 3879 <div class="text-field-comp form__input-wrap"> 3880 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863325" name="address_first_line2" isvalid="false"/> 3881 </div> 3882</div> 3883 3884 3885 3886 3887 3888 3889 </div> 3890 <div class="checkBoxhideShowSet"> 3891 3892 3893 3894 3895 3896 3897 3898 3899 3900 3901 3902 3903 3904 3905 3906<div class="formcheckbox text"> 3907 3908 3909 <div class="row form-checkbox form-input-wrapper "> 3910 <fieldset> 3911 <legend> 3912 3913 </legend> 3914 3915 3916 3917 3918 3919 3920 3921 3922 3923 3924 3925 3926 <div class="input-checkbox__holder "> 3927 <input type="checkbox" class="input-checkbox" data-attr="email-data" name="adress_international2" id="-ahb24-adress_international2-0" value="I have an international address" isValid="false" data-target-id="-ahb24-adress_international2-0"/> 3928 <label for="-ahb24-adress_international2-0">I have an international address 3929 <span class="checkmark"> 3930 </label> 3931 </div> 3932 3933 3934 </fieldset> 3935 </div> 3936 3937</div> 3938 3939 </div> 3940 <div class="checkboxsibblingTextHide"> 3941 3942 3943 3944 3945 3946 3947 3948
3949<script type="text/javascript"> 3950 IDM.validationRules["number_policy_life1"]= { required : true }; IDM.validationMsgs["number_policy_life1"]= { required : 'Postcode should not be empty' }; IDM.lightboxPaths["number_policy_life1"]= {};</script>
3950 3951 3952 3953<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Postcode should not be empty"> 3954 3955 <label for="form-text-539863327" class="cmp-form-text__label" data-readonlylabel="Post code">Post code 3956 3957 </label> 3958 3959 3960 3961 3962 3963 3964 3965 3966 3967 3968 <div class="text-field-comp form__input-wrap"> 3969 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863327" name="number_policy_life1" isvalid="false"/> 3970 </div> 3971</div> 3972 3973 3974 3975 3976 3977 3978 </div> 3979 <div class="checkboxsibblingTextAreaShow"> 3980 3981 3982 3983 3984 3985 3986 3987 3988 3989 3990<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 3991 3992 <label for="form-text-539863328" class="cmp-form-text__label" data-readonlylabel="Please provide your International Address">Please provide your International Address 3993 <span class="optional-txt">(optional)</span> 3994 </label> 3995 3996 3997 3998 3999 <textarea class="cmp-form-text__textarea" data-attr="email-data" data-cmp-hook-form-text="input" id="form-text-539863328" name="int_address" rows="3" isvalid="false"> 4000 </textarea> 4001 4002 4003 4004 <div class="text-field-comp form__input-wrap"> 4005 4006 </div> 4007</div> 4008 4009 4010 4011 4012 4013 4014 </div> 4015 <div class="showMortgageFieldsInAddrDobRadio"> 4016 4017 <div> 4018 4019 4020 4021 4022 4023 4024 4025 4026 4027 4028 4029 4030 4031 4032 4033<div class="form-radio form-input-wrapper"> 4034 <fieldset> 4035 <legend> 4036 4037 <label class="input-label" id="connection_mortgages">Is this in connection to a new Mortgage Application? 4038 4039 </label> 4040 4041 </legend> 4042 4043 4044 4045 4046 4047 4048 4049 4050 4051 4052 4053 4054 4055 4056 4057 <div class="input-radio__holder form-input-wrapper"> 4058 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb46gjre-connection_mortgages-0" name="connection_mortgages" value="yes" isValid="false" data-target-id="-ahb46gjre-connection_mortgages-0"/> 4059 <label for="-ahb46gjre-connection_mortgages-0">Yes</label> 4060 </div> 4061 4062 4063 4064 4065 4066 <div class="input-radio__holder form-input-wrapper"> 4067 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb46gjre-connection_mortgages-1" name="connection_mortgages" value="no" isValid="false" checked="checked" data-target-id="-ahb46gjre-connection_mortgages-1"/> 4068 <label for="-ahb46gjre-connection_mortgages-1">No</label> 4069 </div> 4070 4071 4072 </fieldset> 4073</div> 4074 4075 4076 </div> 4077 <div> 4078 4079 4080 4081 4082 4083 4084 4085 4086 4087 4088<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 4089 4090 <label for="form-text-1582099198" class="cmp-form-text__label" data-readonlylabel="Please provide Mortgage Application Reference:">Please provide Mortgage Application Reference: 4091 <span class="optional-txt">(optional)</span> 4092 </label> 4093 4094 4095 4096 4097 4098 4099 4100 4101 <div class="text-field-comp form__input-wrap"> 4102 <input class="cmp-form-text__text input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-1582099198" name="mort_app" isvalid="false"/> 4103 </div> 4104</div> 4105 4106 4107 4108 4109 4110 4111 </div> 4112 </div> 4113 </div> 4114 </div> 4115 </div> 4116 <div class="nodetials"> 4117 4118 <div class="showChild"> 4119 <div> 4120 4121 4122 4123 4124 4125 4126 4127 4128 4129 4130 4131 4132 4133 4134 4135 4136 4137 4138 4139 4140<div id="text-4b9ece45e4" class="cmp-text tooltip_text comp-rich-text "> 4141 4142 <p><b>Please provide some further information to help us locate your account:</b></p> 4143 4144</div> 4145 4146 4147 4148 4149 4150 4151 4152 4153 4154 </div> 4155 <div class="showNewbussacc"> 4156 4157 <div class="newbussaccRadio"> 4158 4159 4160 4161 4162 4163 4164 4165 4166 4167 4168 4169 4170 4171 4172 4173<div class="form-radio form-input-wrapper"> 4174 <fieldset> 4175 <legend> 4176 4177 <label class="input-label" id="bus_new_acc">Is this in connection to a new Business Account? 4178 4179 </label> 4180 4181 </legend> 4182 4183 4184 4185 4186 4187 4188 4189 4190 4191 4192 4193 4194 4195 4196 4197 <div class="input-radio__holder form-input-wrapper"> 4198 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb27-bus_new_acc-0" name="bus_new_acc" value="yes" isValid="false" data-target-id="-ahb27-bus_new_acc-0"/> 4199 <label for="-ahb27-bus_new_acc-0">Yes</label>
4200 </div> 4201 4202 4203 4204 4205 4206 <div class="input-radio__holder form-input-wrapper"> 4207 <input type="radio" class="input-radio" data-attr="email-data" id="-ahb27-bus_new_acc-1" name="bus_new_acc" value="no" isValid="false" checked="checked" data-target-id="-ahb27-bus_new_acc-1"/> 4208 <label for="-ahb27-bus_new_acc-1">No</label> 4209 </div> 4210 4211 4212 </fieldset> 4213</div> 4214 4215 4216 </div> 4217 <div class="newbussaccYes"> 4218 4219 4220 4221 4222 4223 4224 4225 4226 4227 4228<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 4229 4230 <label for="form-text-539863330" class="cmp-form-text__label" data-readonlylabel="Please provide Account Application Reference:">Please provide Account Application Reference: 4231 <span class="optional-txt">(optional)</span> 4232 </label> 4233 4234 4235 4236 4237 4238 4239 4240 4241 <div class="text-field-comp form__input-wrap"> 4242 <input class="cmp-form-text__text input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863330" name="app_account_ref" isvalid="false"/> 4243 </div> 4244</div> 4245 4246 4247 4248 4249 4250 4251 </div> 4252 <div class="newbussaccYes"> 4253 4254 4255 4256 4257 4258 4259 4260 4261 4262 4263<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 4264 4265 <label for="form-text-539863331" class="cmp-form-text__label" data-readonlylabel="Business Name">Business Name 4266 <span class="optional-txt">(optional)</span> 4267 </label> 4268 4269 4270 4271 4272 4273 4274 4275 4276 <div class="text-field-comp form__input-wrap"> 4277 <input class="cmp-form-text__text input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863331" name="name_bus" isvalid="false"/> 4278 </div> 4279</div> 4280 4281 4282 4283 4284 4285 4286 </div> 4287 </div> 4288 </div> 4289 <div> 4290 4291 4292 4293 4294 4295 4296 4297 4298 4299 4300 4301 4302 4303 4304 4305 4306 4307 4308 4309 4310 4311 4312 4313 <div class="formdrop-down "> 4314 <fieldset class="cmp-form-options cmp-form-options--drop-down required"> 4315 4316 4317 4318 4319 4320 <label id="form-options-539863353-label" class="cmp-form-options__label" data-readonlylabel="Title" for="form-options-539863353">Title 4321 4322 </label> 4323 4324 4325 4326 <div class="dropdownfield"> 4327 <select class="cmp-form-options__field cmp-form-options__field--drop-down" name="title_bus_no" data-attr="email-data" isValid="false" required="true"> 4328 <option value="">Please select</option> 4329 4330 <option value="Mr"> 4331 Mr 4332 </option> 4333 4334 <option value="Mrs"> 4335 Mrs 4336 </option> 4337 4338 <option value="Ms"> 4339 Ms 4340 </option> 4341 4342 <option value="Mx"> 4343 Mx 4344 </option> 4345 4346 <option value="Dr"> 4347 Dr 4348 </option> 4349 4350 <option value="Prof"> 4351 Prof 4352 </option> 4353 4354 </select> 4355 4356 4357 </div> 4358 4359 <div class="error_container d-none" id="form-options-539863353"> 4360 <span class="error_icon" aria-label="Error"></span> 4361 <span class="error_msg">Please select title</span> 4362 </div> 4363 4364 4365 </fieldset> 4366 4367 </div> 4368 4369 4370 4371 4372 4373 4374 4375 4376 4377 4378 </div> 4379 <div> 4380 4381 4382 4383 4384 4385 4386 4387 4388<div class="constraints-holder" data-constraint="None" data-identifier="" data-message="Please enter your first name" data-sortcodemessage="" data-accountnomessage="" data-allowed="" }></div> 4389
4389<script type="text/javascript"> 4390 IDM.validationRules["firstname_business_no"]= { required : true , None : true}; IDM.validationMsgs["firstname_business_no"]= { required : 'First name should not be empty' , None : 'Please enter your first name'}; IDM.lightboxPaths["firstname_business_no"]= {};</script>
4390 4391 4392 4393<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="First name should not be empty"> 4394 4395 <label for="form-text-539863354" class="cmp-form-text__label" data-readonlylabel="First Name">First Name 4396 4397 </label> 4398 4399 4400 4401 4402 4403 4404 4405 4406 4407 4408 <div class="text-field-comp form__input-wrap"> 4409 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863354" name="firstname_business_no" isvalid="false"/> 4410 </div> 4411</div> 4412 4413 4414 4415 4416 4417 4418 </div> 4419 <div> 4420 4421 4422 4423 4424 4425 4426 4427 4428<div class="constraints-holder" data-constraint="None" data-identifier="" data-message="Please enter your surname" data-sortcodemessage="" data-accountnomessage="" data-allowed="" }></div> 4429
4429<script type="text/javascript"> 4430 IDM.validationRules["surname_bus_no"]= { required : true , None : true}; IDM.validationMsgs["surname_bus_no"]= { required : 'Surname should not be empty' , None : 'Please enter your surname'}; IDM.lightboxPaths["surname_bus_no"]= {};</script>
4430 4431 4432 4433<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Surname should not be empty"> 4434 4435 <label for="form-text-539863355" class="cmp-form-text__label" data-readonlylabel="Surname">Surname 4436 4437 </label> 4438 4439 4440 4441 4442 4443 4444 4445 4446 4447 4448 <div class="text-field-comp form__input-wrap"> 4449 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863355" name="surname_bus_no" isvalid="false"/> 4450 </div> 4451</div> 4452 4453 4454 4455 4456 4457 4458 </div> 4459 <div class="checkboxsibblingTextHide"> 4460 4461 4462 4463 4464 4465 4466 4467
4468<script type="text/javascript"> 4469 IDM.validationRules["address_firstlin"]= { required : true }; IDM.validationMsgs["address_firstlin"]= { required : 'First line of your address' }; IDM.lightboxPaths["address_firstlin"]= {};</script>
4469 4470 4471 4472<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="First line of your address"> 4473 4474 <label for="form-text-539863356" class="cmp-form-text__label" data-readonlylabel="First line of your address">First line of your address 4475 4476 </label> 4477 4478 4479 4480 4481 4482 4483 4484 4485 4486 4487 <div class="text-field-comp form__input-wrap"> 4488 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863356" name="address_firstlin" isvalid="false"/> 4489 </div> 4490</div> 4491 4492 4493 4494 4495 4496 4497 </div> 4498 <div class="checkBoxhideShowSet"> 4499 4500 4501 4502 4503 4504 4505 4506 4507 4508 4509 4510 4511 4512 4513 4514<div class="formcheckbox text"> 4515 4516 4517 <div class="row form-checkbox form-input-wrapper "> 4518 <fieldset> 4519 <legend> 4520 4521 </legend> 4522 4523 4524 4525 4526 4527 4528 4529 4530 4531 4532 4533 4534 <div class="input-checkbox__holder "> 4535 <input type="checkbox" class="input-checkbox" data-attr="email-data" name="inte_value" id="-ahb34-inte_value-0" value="I have an international address" isValid="false" data-target-id="-ahb34-inte_value-0"/> 4536 <label for="-ahb34-inte_value-0">I have an international address 4537 <span class="checkmark"> 4538 </label> 4539 </div> 4540 4541 4542 </fieldset> 4543 </div> 4544 4545</div> 4546 4547 </div> 4548 <div class="checkboxsibblingTextHide"> 4549 4550 4551 4552 4553 4554 4555 4556 4557<div class="constraints-holder" data-constraint="None" data-identifier="" data-message="Please enter your postcode" data-sortcodemessage="" data-accountnomessage="" data-allowed="" }></div> 4558
4558<script type="text/javascript"> 4559 IDM.validationRules["postcode-business-no"]= { required : true , None : true}; IDM.validationMsgs["postcode-business-no"]= { required : 'Postcode should not be empty' , None : 'Please enter your postcode'}; IDM.lightboxPaths["postcode-business-no"]= {};</script>
4559 4560 4561 4562<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Postcode should not be empty"> 4563 4564 <label for="form-text-539863358" class="cmp-form-text__label" data-readonlylabel="Post code">Post code 4565 4566 </label> 4567 4568 4569 4570 4571 4572 4573 4574 4575 4576 4577 <div class="text-field-comp form__input-wrap"> 4578 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863358" name="postcode-business-no" isvalid="false"/> 4579 </div> 4580</div> 4581 4582 4583 4584 4585 4586 4587 </div> 4588 <div class="checkboxsibblingTextAreaShow"> 4589 4590 4591 4592 4593 4594 4595 4596 4597 4598 4599<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 4600 4601 <label for="form-text-539863359" class="cmp-form-text__label" data-readonlylabel="Please provide your International Address">Please provide your International Address 4602 <span class="optional-txt">(optional)</span> 4603 </label> 4604 4605 4606 4607 4608 <textarea class="cmp-form-text__textarea" data-attr="email-data" data-cmp-hook-form-text="input" id="form-text-539863359" name="int_adress_international" rows="3" isvalid="false"> 4609 </textarea> 4610 4611 4612 4613 <div class="text-field-comp form__input-wrap"> 4614 4615 </div> 4616</div> 4617 4618 4619 4620 4621 4622 4623 </div> 4624 <div class="showMortgageFieldsInAddrDobRadio"> 4625 4626 <div> 4627 4628 4629 4630 4631 4632 4633 4634 4635 4636 4637 4638 4639 4640 4641 4642<div class="form-radio form-input-wrapper"> 4643 <fieldset> 4644 <legend> 4645 4646 <label class="input-label" id="new_mortgage_app">Is this in connection to a new Mortgage Application? 4647 4648 </label> 4649 4650 </legend> 4651 4652 4653 4654 4655 4656 4657 4658 4659 4660 4661 4662 4663 4664 4665 4666 <div class="input-radio__holder form-input-wrapper"> 4667 <input type="radio" class="input-radio" data-attr="email-data" id="-ahbk46-new_mortgage_app-0" name="new_mortgage_app" value="yes" isValid="false" data-target-id="-ahbk46-new_mortgage_app-0"/> 4668 <label for="-ahbk46-new_mortgage_app-0">Yes</label> 4669 </div> 4670 4671 4672 4673 4674 4675 <div class="input-radio__holder form-input-wrapper"> 4676 <input type="radio" class="input-radio" data-attr="email-data" id="-ahbk46-new_mortgage_app-1" name="new_mortgage_app" value="no" isValid="false" checked="checked" data-target-id="-ahbk46-new_mortgage_app-1"/> 4677 <label for="-ahbk46-new_mortgage_app-1">No</label> 4678 </div> 4679 4680 4681 </fieldset> 4682</div> 4683 4684 4685 </div> 4686 <div> 4687 4688 4689 4690 4691 4692 4693 4694 4695 4696 4697<div class="cmp-form-text et-row form-input-field form-field-wrap " data-cmp-is="formText"> 4698 4699 <label for="form-text-444055060" class="cmp-form-text__label" data-readonlylabel="Please provide Mortgage Application Reference:">Please provide Mortgage Application Reference: 4700 <span class="optional-txt">(optional)</span> 4701 </label> 4702 4703 4704 4705 4706 4707 4708 4709 4710 <div class="text-field-comp form__input-wrap"> 4711 <input class="cmp-form-text__text input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-444055060" name="app_mort_ref" isvalid="false"/> 4712 </div> 4713</div> 4714 4715 4716 4717 4718 4719 4720 </div> 4721 </div> 4722 </div> 4723 </div> 4724 <div> 4725 4726 4727 4728 4729 4730 4731 4732 4733 4734 4735 4736 4737 4738 4739 4740 4741 4742 4743 4744 4745 4746<div id="text-a7b0942935" class="cmp-text tooltip_text comp-rich-text "> 4747 4748 <h4><b>Contact information</b></h4> 4749<p>We'll need to contact you for further information so that we can resolve your complaint as quickly as possible. Please provide up to date contact information below.</p> 4750 4751</div> 4752 4753 4754 4755 4756 4757 4758 4759 4760 4761 </div> 4762 <div class="checkboxsibblingTextHideTele"> 4763 4764 4765 4766 4767 4768 4769 4770 4771<div class="constraints-holder" data-constraint="None" data-identifier="" data-message="Please provide your contact number" data-sortcodemessage="" data-accountnomessage="" data-allowed="" }></div> 4772
4772<script type="text/javascript"> 4773 IDM.validationRules["conact_telephone"]= { required : true , None : true}; IDM.validationMsgs["conact_telephone"]= { required : 'Contact number should not be empty' , None : 'Please provide your contact number'}; IDM.lightboxPaths["conact_telephone"]= {};</script>
4773 4774 4775 4776<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Contact number should not be empty"> 4777 4778 <label for="form-text-539863361" class="cmp-form-text__label" data-readonlylabel="Contact Telephone Number">Contact Telephone Number 4779 4780 </label> 4781 4782 4783 4784 4785 4786 4787 4788 4789 4790 4791 <div class="text-field-comp form__input-wrap"> 4792 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863361" name="conact_telephone" isvalid="false"/> 4793 </div> 4794</div> 4795 4796 4797 4798 4799 4800 4801 </div> 4802 <div class="customer-email"> 4803 4804 4805 4806 4807 4808 4809 4810 4811<div class="constraints-holder" data-constraint="email|email" data-identifier="" data-message="Please enter a valid email" data-sortcodemessage="" data-accountnomessage="" data-allowed="" }></div> 4812
4812<script type="text/javascript"> 4813 IDM.validationRules["email_address"]= { required : true , email : true}; IDM.validationMsgs["email_address"]= { required : 'Enter valid email address' , email : 'Please enter a valid email'}; IDM.lightboxPaths["email_address"]= {};</script>
4813 4814 4815 4816<div class="cmp-form-text et-row form-input-field form-field-wrap required " data-cmp-is="formText" data-cmp-required-message="Enter valid email address"> 4817 4818 <label for="form-text-539863362" class="cmp-form-text__label" data-readonlylabel="Email Address">Email Address 4819 4820 </label> 4821 4822 4823 4824 4825 4826 4827 4828 4829 4830 4831 <div class="text-field-comp form__input-wrap"> 4832 <input class="cmp-form-text__text input-field-mandatory input-field " data-attr="email-data" data-cmp-hook-form-text="input" type="text" id="form-text-539863362" name="email_address" isvalid="false"/> 4833 </div> 4834</div> 4835 4836 4837 4838 4839 4840 4841 </div> 4842 <div> 4843 4844 4845 4846 4847 4848 4849 4850 4851 4852 4853 4854 4855 4856 4857 4858<div class="formcheckbox text"> 4859 4860 4861 <div class="row form-checkbox form-input-wrapper "> 4862 <fieldset> 4863 <legend> 4864 4865 </legend> 4866 4867 4868 4869 4870 4871 4872 4873 4874 4875 4876 4877 4878 <div class="input-checkbox__holder "> 4879 <input type="checkbox" class="input-checkbox" data-attr="email-data" name="tick_to_confirm" id="-ahb40-tick_to_confirm-0" value="Tick to confirm you have provided your up to date contact information " isValid="false" data-target-id="-ahb40-tick_to_confirm-0"/> 4880 <label for="-ahb40-tick_to_confirm-0">Tick to confirm you have provided your up to date contact information 4881 <span class="checkmark"> 4882 </label> 4883 </div> 4884 4885 4886 </fieldset> 4887 </div> 4888 4889</div> 4890 4891 </div> 4892 4893 <div class="HideComplaintFooterInfo" id="HideComplaintFooterInfo"> 4894 4895 <div> 4896 4897 4898 4899 4900 4901 4902 4903 4904 4905 4906 4907 4908 4909 4910 4911 4912 4913 4914 4915 4916<div id="text-b0bc3cdba7" class="cmp-text tooltip_text comp-rich-text "> 4917 4918 <p><b>Please Note:</b>Â Our calls may appear as 'private', 'unknown' or 'withheld' on certain handsets. If you have provided a valid email address, please check your junk email folder as emails may fall into here instead of your inbox.</p> 4919<p><b>Thank you for taking the time to provide details of your Complaint.</b></p> 4920<p>We will be in contact with you within 10 working days of your complaint being registered with us.</p> 4921 4922</div> 4923 4924 4925 4926 4927 4928 4929 4930 4931 4932 </div> 4933 <div> 4934 4935 4936 4937 4938 4939<link rel="stylesheet" href="/etc.clientlibs/responsive/editable/shelves/contextualhelp/clientlibs/clientlib_contextual_help_shelf_editable_ulydien-_d580e2aa515ac484bc051b2db63555fc.min.css" type="text/css"> 4940 4941 4942 4943 4944 4945<section class="contextualHelpShelf formGeneric " data-shelf-name="Form contextual help text (Editable)"> 4946 4947 <div class="accordion-comp"> 4948 <div class="panel-group" id="ahb41_panel"> 4949 4950 4951 4952 4953 4954 4955 <div class="panel panel-default"> 4956 4957 4958 4959 4960 4961<link rel="stylesheet" href="/etc.clientlibs/responsive/editable/components/foundation/accordion/clientlibs/clientlib_accordion_ulydien-_d580e2aa515ac484bc051b2db63555fc.min.css" type="text/css"> 4962 4963 4964 4965 4966 4967 4968 4969 4970 4971 4972 4973 4974 <div class="panel-heading"> 4975 <a data-toggle="collapse" role="button" data-group="#ahb41_panel_preapplystart336437" data-parent="#ahb41accordion_0_preapplystart336437" href="#ahb41accordion_0_preapplystart336437" aria-expanded="false"> 4976 <span class="acordion-crossicon"></span> 4977 <div class="acordion-animation"> 4978 4979 4980 4981 4982 4983 4984 4985 4986 4987 4988 4989 4990 4991 4992<div class="cmp-title title"> 4993 4994 4995 <h3 class="title-comp h3 cmp-title__text title_underline ">What information do we need and why?</h3> 4996 4997 4998 4999 5000 5001 5002 5003</div> 5004 5005 5006 5007 5008
5009<script src="/etc.clientlibs/responsive/editable/components/foundation/title/clientlibs/clientlib_title_base-_9481b0963d74af418fa985f307b97e0d.min.js" defer></script>
5009 5010 5011 5012 5013 </div> 5014 </a> 5015 </div> 5016 <div id="ahb41accordion_0_preapplystart336437" class="panel-collapse collapse" aria-hidden="true"> 5017 <div class="panel-body"> 5018 <div class="accordion-text"> 5019 5020 5021 5022 5023 5024 5025 5026 5027 5028 5029 5030 5031 5032 5033 5034 5035 5036 5037 5038 5039<div id="text-03d14d5a71" class="cmp-text tooltip_text comp-rich-text "> 5040 5041 <p>To help us investigate and resolve your complaint, please provide the following:</p> 5042<ul> 5043<li>Your name, Date of Birth and address</li> 5044<li>Your account details and what it relates to</li> 5045<li>When your issue occurred</li> 5046<li>A description of your complaint</li> 5047<li>How you have been affected by this</li> 5048<li>A contact number and email address</li> 5049</ul> 5050<h4>Why we need this information:</h4> 5051<p>This will help us to understand your issue and what has gone wrong, to make sure we can get your complaint to the right person to fully investigate and fix your issues, putting you back in the position you were in before the complaint</p> 5052<p>Your contact details will help us to get hold of you if we need to discuss your complaint or require further information</p> 5053 5054</div> 5055 5056 5057 5058 5059 5060 5061 5062 5063 5064 </div> 5065 5066 5067 </div> 5068 </div> 5069 5070
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5071 5072 5073 5074 5075 5076 </div> 5077 5078 5079 5080 <div class="panel panel-default"> 5081 5082 5083 5084 5085 5086 5087 5088 5089 5090 5091 5092 5093 5094 5095 5096 5097 5098 <div class="panel-heading"> 5099 <a data-toggle="collapse" role="button" data-group="#ahb41_panel_preapplystart319485" data-parent="#ahb41accordion_1_preapplystart319485" href="#ahb41accordion_1_preapplystart319485" aria-expanded="false"> 5100 <span class="acordion-crossicon"></span> 5101 <div class="acordion-animation"> 5102 5103 5104 5105 5106 5107 5108 5109 5110 5111 5112 5113 5114 5115 5116<div class="cmp-title title"> 5117 5118 5119 <h3 class="title-comp h3 cmp-title__text title_underline ">What Happens Next?</h3> 5120 5121 5122 5123 5124 5125 5126 5127</div> 5128 5129 5130 5131 5132 5133 5134 5135 5136 </div> 5137 </a> 5138 </div> 5139 <div id="ahb41accordion_1_preapplystart319485" class="panel-collapse collapse" aria-hidden="true"> 5140 <div class="panel-body"> 5141 <div class="accordion-text"> 5142 5143 5144 5145 5146 5147 5148 5149 5150 5151 5152 5153 5154 5155 5156 5157 5158 5159 5160 5161 5162<div id="text-9ac859da15" class="cmp-text tooltip_text comp-rich-text "> 5163 5164 <p>You will receive a response so you know we have received your complaint. This will contain your complaint reference number for your records and will help us find your information quickly should you need to contact us.</p> 5165<p>We may need to contact you to discuss your complaint and help resolve things quicker for you, to help us to do this please provide us with your up to date contact details including a phone number and email address. We will get in touch with our decision by phone, in writing, or by email.</p> 5166<p>Dependant on the type of complaint you've submitted, regulations allow us up to 40 working days to resolve customer complaints but we hope to do this much quicker and will keep you informed of our progress. If your complaint is a payment related complaint, regulations allow us up to 15 working days to resolve your complaint. </p> 5167<p>We aim to resolve your complaint straight away. If we're not able to resolve your complaint within 5 working days, we will write to you to tell you why we have not resolved your complaint, who is dealing with your complaint and when we will contact you again. </p> 5168<p>To find out more about our complaints procedure, you can download our complaints guide <a href="/content/dam/ulydien/documents/MKTGA0355_Ulydien_99x210_Accessible.pdf">here</a>.</p> 5169 5170</div> 5171 5172 5173 5174 5175 5176 5177 5178 5179 5180 </div> 5181 5182 5183 </div> 5184 </div> 5185 5186 5187 5188 5189 5190 5191 </div> 5192 5193 </div> 5194 </div> 5195 5196 5197 5198 5199 5200</section> 5201 </div> 5202 <div> 5203 5204 5205 5206 5207 5208 5209 5210 5211 5212 5213 5214 5215 5216 5217 5218 5219 5220 5221 5222 5223<div id="text-46c05734fd" class="cmp-text tooltip_text comp-rich-text "> 5224 5225 <h4> </h4> 5226<p> </p> 5227 5228</div> 5229 5230 5231 5232 5233 5234 5235 5236 5237 5238 </div> 5239 </div> 5240 5241 <div> 5242 5243 5244 5245 5246 5247 5248 5249
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5251 5252 5253 5254 5255 5256<div class="recaptcha-elem" path="/content/ulydien_ie/ie/ulydien/help-and-support/how-to-make-a-complaint/complaint-form/jcr:content/root/responsivegrid/container/form/content/customcomplaintsform/childformContainer/complaintformprefdet/captcha" recaptcha-site-id="6Lfo08oiAAAAAEX3z9bhjAVnmNN0OvVR9qPfB8rg"></div> 5257 </div> 5258 <div> 5259 5260 5261 5262 5263<div class="submit-holder"> 5264 <input type="button" name="Submit" value="Submit" class="submitform disabledBtn"/> 5265</div> 5266 </div> 5267 </div> 5268</div> 5269 5270</div> 5271 5272 </div> 5273</div> 5274 5275</div> 5276 5277 5278</div> 5279</div> 5280 </div> 5281 <div class="form-rte-wrapper"> 5282 <div class="top-rte"> 5283 5284 5285 5286 5287 5288 5289 5290 5291 5292 5293 5294 5295 5296 5297 5298 5299 5300 5301 5302 5303<div id="text-e18c8ac1f0" class="cmp-text tooltip_text comp-rich-text "> 5304 5305 <p class="cmp-text__paragraph"></p> 5306</div> 5307 5308 5309 5310 5311 5312 5313 5314 5315 5316 </div> 5317 <div class="bottom-rte"> 5318 5319 5320 5321 5322 5323 5324 5325 5326 5327 5328 5329 5330 5331 5332 5333 5334 5335 5336 5337 5338<div id="text-c760db3bdb" class="cmp-text tooltip_text comp-rich-text "> 5339 5340 <p class="cmp-text__paragraph"></p> 5341</div> 5342 5343 5344 5345 5346 5347 5348 5349 5350 5351 </div> 5352 <div class="img-wrapper"> 5353 5354 5355
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5356 5357 5358 5359 5360 5361 5362 5363 5364 5365 5366 5367 5368 5369 5370 </div> 5371 </div> 5372 </form> 5373 </div> 5374 <div id="acknowledgement"> 5375 <div class="acknowledgementHolder"> 5376 <div class="form-rte-wrapper"> 5377 5378 <div class="top-rte"> 5379 5380 5381 5382<div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> 5383 5384 <div class="text aem-GridColumn aem-GridColumn--default--12"> 5385 5386 5387 5388 5389 5390 5391 5392 5393 5394 5395 5396 5397 5398 5399 5400 5401 5402 5403 5404<div id="text-ed71d313e0" class="cmp-text tooltip_text comp-rich-text "> 5405 5406 <h1>Thank you for your email<br /> 5407</h1> 5408<h2>Your complaint has been received</h2> 5409<p>Your complaint has been recorded on our system and we aim to resolve it as quickly as possible.</p> 5410<p>This may involve calling you so its important to tell you that our calls may display as 'Unknown', 'Private' or 'Withheld' on certain handsets so we will send you a text where ever possible to let you know that we are trying to reach you.</p> 5411<p>We'll also try to reach you by email if you have provided us with accurate email address details. <b>Please also check your junk email folder as emails may fall directly into here instead of your inbox.</b></p> 5412<p>Dependant on the type of complaint you've submitted, regulations allow us up to 40 working days to resolve customer complaints but we hope to do this much quicker and will keep you informed of our progress. If your complaint is a payment related complaint, regulations allow us up to 15 working days to resolve your complaint. </p> 5413<p>We aim to resolve your complaint straight away. If we're not able to resolve your complaint within 5 working days, we will write to you to tell you why we have not resolved your complaint, who is dealing with your complaint and when we will contact you again. </p> 5414<p>If you need to contact us in the meantime please email:</p> 5415<p><a href="mailto:[email protected]">[email protected]</a></p> 5416 5417</div> 5418 5419 5420 5421 5422 5423 5424 5425 5426</div> 5427 5428 5429</div> 5430 5431 </div> 5432 5433 5434 <div class="bottom-rte" id="form_values"> 5435 </div> 5436 5437 <div class="bottom-rte"> 5438 5439 5440 5441<div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> 5442 5443 5444 5445</div> 5446 5447 </div> 5448 <div class="cta-wrapper" id="back-to-previous"> 5449 <div class="previous-cta cta button cta-tertiary"> 5450 5451 5452 5453 5454<link rel="stylesheet" href="/etc.clientlibs/responsive/editable/components/foundation/cta/clientlibs/clientlib_cta_ulydien-_abf931309a226833146bff949d495b8f.min.css" type="text/css"> 5455 5456 5457 5458 5459 5460 5461 5462 5463 5464 5465 5466 5467 5468 5469 5470 5471 5472 5473 <a id="button-44db9e53b1" class="cta-button" tabindex="0" rel="noopener" data-disable-blank="false" href="#" target="_blank"><span class="cta-text">Back to Previous page 5474 5475 </span> 5476 5477 <span class="new-tab-icon"> Open in new window</span> 5478 5479 </a> 5480 5481 5482 5483 5484 5485 5486 5487 5488 5489 5490 5491 5492 5493 5494 5495 5496
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5512 5513 5514 5515 5516 </section></div> 5517 5518 5519</div> 5520 5521 </div> 5522 5523 5524</section> 5525 5526 5527</div> 5528 5529 </main> 5530 </div> 5531 5532 </div></div> 5533 5534 5535 5536 5537 5538 5539 5540 5541 5542 5543 <div class="ia__footer ia__footer--responsive"> 5544 5545 5546 5547 5548 5549 5550 5551 5552 5553<link rel="stylesheet" href="/etc.clientlibs/responsive/components/foundation/iafooter/clientlibs/clientlib_ia_footer_ulydien-_d580e2aa515ac484bc051b2db63555fc.min.css" type="text/css"> 5554 5555 5556 5557 5558 5559 5560 5561 5562 5563 <footer class="flex-rw "> 5564 <div class="iah__container"> 5565 <nav aria-label="footer navigation" class=" listtwohide footer__premier"> 5566 5567 5568 5569 <div class="footer__list__one"> 5570 <ul> 5571 5572 5573 5574 5575 <li> 5576 <a class="footer__header" target="_self"><img role="presentation" alt=""/><span></span></a> 5577 </li> 5578 5579 5580 </ul> 5581 </div> 5582 5583 5584 5585 5586 5587 5588 5589 5590 5591 <div class="footer__list__three footer_three"> 5592 <ul> 5593 5594 5595 5596 5597 <li><a href='/globals/cookie-privacy.html' target="_self">Privacy & Cookies </a></li> 5598 5599 5600 5601 5602 5603 <li><a href='/globals/website-terms-and-conditions.html' target="_self">Website T&Cs </a></li> 5604 5605 5606 5607 5608 5609 <li><a href='https://www.natwestgroup.com/hygiene/accessibility.html' target="_self">Accessibility </a></li> 5610 5611 5612 5613 5614 5615 <li><a href='/globals/site-map.html' target="_self">Site Map </a></li> 5616 5617 5618 5619 5620 5621 <li><a href='/globals/protected-disclosures-act.html' target="_self">Protected Disclosures Act </a></li> 5622 5623 5624 5625 5626 5627 <li><a href='/globals/press_releases.html' target="_self">Media Contacts </a></li> 5628 5629 5630 5631 5632 5633 <li><a href='/globals/financial_results.html' target="_self">Annual Reports & Accounts </a></li> 5634 5635 5636 </ul> 5637 </div> 5638 5639 5640 <div class="footer-social-icon fscs-left-alignment"> 5641 <div class="footer__list__sociallinks"> 5642 5643 </div> 5644 5645 </div> 5646 5647 5648 <div class="footer__copytext bottom_copytext"> 5649 <p> 5650 5651 5652 5653 5654 Ulydien DAC, trading as Ulydien, is regulated by the Central Bank of Ireland. Ulydien DAC is a private company limited by shares. Registered in Republic of Ireland. Registered No 25766. Registered Office: First Floor, Riverside Two, 43-49 Sir John Rogersonâs Quay, Dublin 2, D02 KV60. Calls may be recorded. 5655 5656 </p> 5657 </div> 5658 5659 5660 </nav> 5661 </div> 5662 </footer> 5663 5664 5665
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