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51<section data-testid="main-content" id="main-content" class="max-w-full w-240"><section data-testid="article-section" class="section section__article"><div class="justify-center flex"><div class="relative z-3 w-full lg:max-w-160 "><div class="flex pb-6 max-md:pb-2 lg:max-w-160"><div tabindex="-1" class="focus:outline-none"><nav class="pb-4 text-base" aria-label="Breadcrumb"><ol class="m-0 flex list-none flex-wrap items-baseline p-0"><li class="contents"><a href="/en/" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color">All Collections</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div></li><li class="contents"><a href="https://help.streamingvideoprovider.com/en/collections/669647-api-integration" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-0">API Integration</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div></li><li class="contents"><a href="https://help.streamingvideoprovider.com/en/collections/669912-api-types" class="pr-2 text-body-primary-color no-underline hover:text-body-secondary-color" data-testid="breadcrumb-1">API Types</a><div class="pr-2" aria-hidden="true"><svg width="6" height="10" viewBox="0 0 6 10" class="block h-2 w-2 fill-body-secondary-color rtl:rotate-180" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M0.648862 0.898862C0.316916 1.23081 0.316916 1.769 0.648862 2.10094L3.54782 4.9999L0.648862 7.89886C0.316916 8.23081 0.316917 8.769 0.648862 9.10094C0.980808 9.43289 1.519 9.43289 1.85094 9.10094L5.35094 5.60094C5.68289 5.269 5.68289 4.73081 5.35094 4.39886L1.85094 0.898862C1.519 0.566916 0.980807 0.566916 0.648862 0.898862Z"></path></svg></div></li><li aria-current="page" class="text-body-secondary-color">Core Platform - API</li></ol></nav></div></div><div class=""><div class="article intercom-force-break"><div class="mb-10 max-lg:mb-6"><div class="flex flex-col gap-4"><div class="flex flex-col"><h1 class="mb-1 font-primary text-2xl font-bold leading-10 text-body-primary-color">Core Platform - API</h1><div class="text-md font-normal leading-normal text-body-secondary-color"><p>Learn what you can do with the Core Platform API.</p></div></div><div class="avatar"><div class="avatar__photo"><span aria-hidden="true" class="inline-flex items-center justify-center rounded-full bg-primary text-lg font-bold leading-6 text-primary-text shadow-solid-2 shadow-body-bg [&:nth-child(n+2)]:hidden lg:[&:nth-child(n+2)]:inline-flex h-8 w-8 sm:h-9 sm:w-9 bg-cover bg-center" style="background-image:url("https://static.intercomassets.com/avatars/894723/square_128/2016-07-06_1610-1501598718.png")"></span></div><div class="avatar__info -mt-0.5 text-base"><span class="text-body-secondary-color"><div>Written by <span>Deyan Shkodrov</span></div> <time dateTime="2026-04-29T06:22:03Z" title="Updated over 6 months ago">April 29, 2026</time></span></div></div></div></div><div class=""><div class="jsx-7b3ac4f8d5337043 article_body"><article class="jsx-7b3ac4f8d5337043 "><div class="intercom-interblocks-heading intercom-interblocks-align-left">
51<h1 id="h_785403694d">The Core Platform API is implemented as a set of web services and notification callbacks that receive a standard HTTP request (GET / POST) and return structured response in the form of XML response.</h1></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_f309f58ee5">THE CORE PLATFORM API SERVICES ALLOW FOR THE FOLLOWING</h1></div><div class="intercom-interblocks-ordered-nested-list"><ol><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Uploading new media files to the platform â Media uploads to the platform are realised through an asynchronous <b>FTP</b>/<b>HTTP</b> pull operation through a predefined source.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Listing of media with filtering.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Deleting media.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Receiving (changing) properties for media (title, aspect ratio, enable/disable, media options).</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Receiving media statistics â Same as media statistics in the management panel presented in a structured XML (detailed & daily builds).</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Listing upload sources.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Listing users (Only for resellers)</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Listing WebTV or Pay-Per-View Channels.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Listing Player Templates</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Generating embed codes for media player publishing (option for using pre-configured templates).</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Receiving Streams Amount.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Listing (receiving) Media Thumbnail Images.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Start/Stop Live transmissions (Live Streams, WebTV & IP Cameras).</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Live Feeds (Live Streams, WebTV & IP Cameras).</p></div></li></ol></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>StreamingVideoProvider supplies a <b>Client PHP Library</b> to facilitate integration. The library implements proper call convention and can be used as a solid starting point for application integration.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b> Note:</b> This API is intended for a diverse set of requirements. For performance reasons we recommend any heavy load applications/sites to cache all of the needed data with their own service. Then update the local copy of the data when change notifications are received. â</p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_cbf4d144e3">DOCUMENTATION</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://docs.streamingvideoprovider.com/" rel="nofollow noopener noreferrer" target="_blank">Visit the full API Documentation page</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://www.streamingvideoprovider.com/docs/api/SVP_API_Examples.zip" rel="nofollow noopener noreferrer" target="_blank">Download API Example Library</a></p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><i>(right click > Save link as, to download)</i></p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left">
51<h1 id="h_c434874c23">ENTRY POINT</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>The API can be accessed from:</b></p></div><div class="intercom-interblocks-code"><pre>https://www.streamingvideoprovider.com/?l=api </pre></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Any other parameters can be passed through <b>HTTP GET/POST</b> requests.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Service name is expected as "<b>a</b>" parameter:</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>Example of GET Request:</b></p></div><div class="intercom-interblocks-code"><pre>https://www.streamingvideoprovider.com/?l=api&a=SERVICE_NAME_HERE</pre></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_5c9e5936af">AUTHENTIFICATION</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All service calls through this API require authentication. Authentication is achieved through <b>API Key</b> / <b>API Code</b> pair provided by the Management Panel.</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To get your API Key and API Code simply go to âï¸ <b>Settings</b> > ð¤µð» <b>Account Details</b>.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In the Account Details panel you will see a section called <b>API Settings</b>.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Click on the <b>Generate New API Key</b> button to generate a new Key.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Click on the <b>Generate New API Code</b> button to generate a Code.</p></div></li></ul></div><div class="intercom-interblocks-image intercom-interblocks-align-left"><a href="https://streamingvideoprovider-371e7f495b88.intercom-attachments-1.com/i/o/lv2bljv4/2331721671/832e3d264313e70e36cc50d60f4b/1356140-core-platform-api-1356140-1.png?expires=1790954100&signature=1065e0c5b74f563219de99ab5bf6ee292c0e8a911241163f5f720ec4fe398aa5&req=diMkF858nIdYWPMW1HO4zc%2BMPR5j90iCtBcIchPbFVWwsaeHYxPDptJE0FZX%0AQv7lH8J0IuxGlsImiLQ%3D%0A" target="_blank" rel="noreferrer nofollow noopener"><img src="https://streamingvideoprovider-371e7f495b88.intercom-attachments-1.com/i/o/lv2bljv4/2331721671/832e3d264313e70e36cc50d60f4b/1356140-core-platform-api-1356140-1.png?expires=1790954100&signature=1065e0c5b74f563219de99ab5bf6ee292c0e8a911241163f5f720ec4fe398aa5&req=diMkF858nIdYWPMW1HO4zc%2BMPR5j90iCtBcIchPbFVWwsaeHYxPDptJE0FZX%0AQv7lH8J0IuxGlsImiLQ%3D%0A" alt="Screenshot for 1356140-core-platform-api"/></a></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_e3b81367d7">GET YOUR API TOKEN</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b>api_key</b> and <b>api_code</b> is used with:</p></div><div class="intercom-interblocks-code"><pre>svp_auth_get_token</pre></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>To obtain an authentication token.</p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_125bea9ed5">ERROR HANDLING</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All errors are returned in the form:</p></div><div class="intercom-interblocks-code"><pre><response>  <result>ERROR</result>  <code>xxxx</code>  <message>Error message here</message></response></pre></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Success responses are described for each service within the documentation.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><b> Note:</b> The error messages returned are "<b>error class</b>" messages. For actual detailed error messages look at <b>Appendix 1</b>.</p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left">
51<h1 id="h_e6c3148000">NOTIFICATIONS</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Server to server notifications are available as part of the API. These notifications are calls from the StreamingVideoProvider platform to your defined callback address (URL) which allows you to react on changes in your associated data. For further information about notification messages please look at <b>Appendix 2</b> in the documentation.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In order to receive notifications you must configure your <b>Callback URL</b> in the StreamingVideoProvider Panel:</p></div><div class="intercom-interblocks-unordered-nested-list"><ul><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Simply go to âï¸ <b>Settings</b> > ð¤µð» <b>Account Details</b>. <b>Account > Integration > API Access</b>.</p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>In the Account Details panel you will see a section called <b>API Settings</b></p></div></li><li><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Enter your API Callback URL</p></div></li></ul></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>All notifications initiated by the StreamingVideoProvider publisher <b>API</b> are implemented as asynchronous calls. They are initiated with a slight delay from the actual operations performed. The delay would usually be under <b>10 seconds</b>. The API notifications are implemented as <b>HTTP GET</b> calls to an user specified <b>URL</b> address. Parameters are passed with the call depending on the notification event type.</p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_0cd7d3ef93">API DOCUMENTATION</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p><a href="https://help.streamingvideoprovider.com/en/articles/1356140-core-platform-api">Visit the full API Documentation page here</a>.</p></div></article></div></div></div></div><fieldset class="intercom-reaction-picker m-0 -mb-4 -ml-4 -mr-4 mt-6 rounded-card border-0 sm:-mb-2 sm:-ml-1 sm:-mr-1 sm:mt-8"><legend id=":R1mbq6:" class="intercom-reaction-prompt float-start w-full">Did this answer your question?</legend><div class="intercom-reactions-container"><button class="intercom-reaction" aria-labelledby=":R1mbq6: :Rrmbq6:" tabindex="0" data-reaction-text="disappointed" aria-pressed="false"><span id=":Rrmbq6:" class="sr-only">Disappointed Reaction</span><span aria-hidden="true" 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51,"showDotTexture":null,"heroBrandView":false,"showCopyForLlm":null,"copyForLlmItems":null},"contentBlock":{"blockStyle":{"backgroundColor":null,"fontColor":null,"fadeToEdge":null,"backgroundGradient":null,"backgroundImageId":null,"backgroundImageUrl":null},"buttonOptions":{"backgroundColor":null,"fontColor":null,"borderRadius":null},"isFullWidth":null,"align":null}},"helpCenterName":"StreamingVideoProvider Help Center","footerLogo":"https://downloads.intercomcdn.com/i/o/21843/34e67ef95546ddf5a376655d/svp-help-center-logo6.png","footerLogoHeight":"120","localisedInformation":{"contentBlock":null}},"articleContent":{"articleId":"1356140","author":{"avatar":"https://static.intercomassets.com/avatars/894723/square_128/2016-07-06_1610-1501598718.png","name":"Deyan Shkodrov","first_name":"Deyan","avatar_shape":"circle"},"blocks":[{"type":"heading","text":"The Core Platform API is implemented as a set of web services and notification callbacks that receive a standard HTTP request (GET / POST) and return structured response in the form of XML response.","idAttribute":"h_785403694d"},{"type":"heading","text":"THE CORE PLATFORM API SERVICES ALLOW FOR THE FOLLOWING","idAttribute":"h_f309f58ee5"},{"type":"orderedNestedList","text":"1. Uploading new media files to the platform â Media uploads to the platform are realised through an asynchronous \u003cb\u003eFTP\u003c/b\u003e/\u003cb\u003eHTTP\u003c/b\u003e pull operation through a predefined source.\n2. Listing of media with filtering.\n3. Deleting media.\n4. Receiving (changing) properties for media (title, aspect ratio, enable/disable, media options).\n5. Receiving media statistics â Same as media statistics in the management panel presented in a structured XML (detailed \u0026amp; daily builds).\n6. Listing upload sources.\n7. Listing users (Only for resellers)\n8. Listing WebTV or Pay-Per-View Channels.\n9. Listing Player Templates\n10. Generating embed codes for media player publishing (option for using pre-configured templates).\n11. Receiving Streams Amount.\n12. Listing (receiving) Media Thumbnail Images.\n13. Start/Stop Live transmissions (Live Streams, WebTV \u0026amp; IP Cameras).\n14. Live Feeds (Live Streams, WebTV \u0026amp; IP Cameras).","items":[{"content":[{"type":"paragraph","text":"Uploading new media files to the platform â Media uploads to the platform are realised through an asynchronous \u003cb\u003eFTP\u003c/b\u003e/\u003cb\u003eHTTP\u003c/b\u003e pull operation through a predefined source.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Listing of media with filtering.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Deleting media.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Receiving (changing) properties for media (title, aspect ratio, enable/disable, media options).","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Receiving media statistics â Same as media statistics in the management panel presented in a structured XML (detailed \u0026amp; daily builds).","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Listing upload sources.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Listing users (Only for resellers)","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Listing WebTV or Pay-Per-View Channels.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Listing Player Templates","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Generating embed codes for media player publishing (option for using pre-configured templates).","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Receiving Streams Amount.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Listing (receiving) Media Thumbnail Images.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Start/Stop Live transmissions (Live Streams, WebTV \u0026amp; IP Cameras).","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Live Feeds (Live Streams, WebTV \u0026amp; IP Cameras).","class":"no-margin"}]}]},{"type":"paragraph","text":"StreamingVideoProvider supplies a \u003cb\u003eClient PHP Library\u003c/b\u003e to facilitate integration. The library implements proper call convention and can be used as a solid starting point for application integration.","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e Note:\u003c/b\u003e This API is intended for a diverse set of requirements. For performance reasons we recommend any heavy load applications/sites to cache all of the needed data with their own service. Then update the local copy of the data when change notifications are received. â","class":"no-margin"},{"type":"heading","text":"DOCUMENTATION","idAttribute":"h_cbf4d144e3"},{"type":"paragraph","text":"\u003ca href=\"https://docs.streamingvideoprovider.com/\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eVisit the full API Documentation page\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ca href=\"https://www.streamingvideoprovider.com/docs/api/SVP_API_Examples.zip\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eDownload API Example Library\u003c/a\u003e","class":"no-margin"},{"type":"paragraph","text":"\u003ci\u003e(right click \u0026gt; Save link as, to download)\u003c/i\u003e","class":"no-margin"},{"type":"heading","text":"ENTRY POINT","idAttribute":"h_c434874c23"},{"type":"paragraph","text":"\u003cb\u003eThe API can be accessed from:\u003c/b\u003e","class":"no-margin"},{"type":"code","text":"https://www.streamingvideoprovider.com/?l=api\u0026nbsp;"},{"type":"unorderedNestedList","text":"- Any other parameters can be passed through \u003cb\u003eHTTP GET/POST\u003c/b\u003e requests.\n- Service name is expected as \"\u003cb\u003ea\u003c/b\u003e\" parameter:","items":[{"content":[{"type":"paragraph","text":"Any other parameters can be passed through \u003cb\u003eHTTP GET/POST\u003c/b\u003e requests.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Service name is expected as \"\u003cb\u003ea\u003c/b\u003e\" parameter:","class":"no-margin"}]}]},{"type":"paragraph","text":"\u003cb\u003eExample of GET Request:\u003c/b\u003e","class":"no-margin"},{"type":"code","text":"https://www.streamingvideoprovider.com/?l=api\u0026amp;a=SERVICE_NAME_HERE"},{"type":"heading","text":"AUTHENTIFICATION","idAttribute":"h_5c9e5936af"},{"type":"paragraph","text":"All service calls through this API require authentication. Authentication is achieved through \u003cb\u003eAPI Key\u003c/b\u003e / \u003cb\u003eAPI Code\u003c/b\u003e pair provided by the Management Panel.","class":"no-margin"},{"type":"unorderedNestedList","text":"- To get your API Key and API Code simply go to âï¸ \u003cb\u003eSettings\u003c/b\u003e \u0026gt; ð¤µð» \u003cb\u003eAccount Details\u003c/b\u003e.\n- In the Account Details panel you will see a section called \u003cb\u003eAPI Settings\u003c/b\u003e.\n- Click on the \u003cb\u003eGenerate New API Key\u003c/b\u003e button to generate a new Key.\n- Click on the \u003cb\u003eGenerate New API Code\u003c/b\u003e button to generate a Code.","items":[{"content":[{"type":"paragraph","text":"To get your API Key and API Code simply go to âï¸ \u003cb\u003eSettings\u003c/b\u003e \u0026gt; ð¤µð» \u003cb\u003eAccount Details\u003c/b\u003e.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"In the Account Details panel you will see a section called \u003cb\u003eAPI Settings\u003c/b\u003e.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Click on the \u003cb\u003eGenerate New API Key\u003c/b\u003e button to generate a new Key.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Click on the \u003cb\u003eGenerate New API Code\u003c/b\u003e button to generate a Code.","class":"no-margin"}]}]},{"type":"image","url":"https://streamingvideoprovider-371e7f495b88.intercom-attachments-1.com/i/o/lv2bljv4/2331721671/832e3d264313e70e36cc50d60f4b/1356140-core-platform-api-1356140-1.png?expires=1790954100\u0026signature=1065e0c5b74f563219de99ab5bf6ee292c0e8a911241163f5f720ec4fe398aa5\u0026req=diMkF858nIdYWPMW1HO4zc%2BMPR5j90iCtBcIchPbFVWwsaeHYxPDptJE0FZX%0AQv7lH8J0IuxGlsImiLQ%3D%0A","text":"Screenshot for 1356140-core-platform-api"},{"type":"heading","text":"GET YOUR API TOKEN","idAttribute":"h_e3b81367d7"},{"type":"paragraph","text":"\u003cb\u003eapi_key\u003c/b\u003e and \u003cb\u003eapi_code\u003c/b\u003e is used with:","class":"no-margin"},{"type":"code","text":"svp_auth_get_token"},{"type":"paragraph","text":"To obtain an authentication token.","class":"no-margin"},{"type":"heading","text":"ERROR HANDLING","idAttribute":"h_125bea9ed5"},{"type":"paragraph","text":"All errors are returned in the form:","class":"no-margin"},{"type":"code","text":"\u0026lt;response\u0026gt;\u0026nbsp; \u0026nbsp;\u0026lt;result\u0026gt;ERROR\u0026lt;/result\u0026gt;\u0026nbsp; \u0026nbsp;\u0026lt;code\u0026gt;xxxx\u0026lt;/code\u0026gt;\u0026nbsp; \u0026nbsp;\u0026lt;message\u0026gt;Error message here\u0026lt;/message\u0026gt;\u0026lt;/response\u0026gt;"},{"type":"paragraph","text":"Success responses are described for each service within the documentation.","class":"no-margin"},{"type":"paragraph","text":"\u003cb\u003e Note:\u003c/b\u003e The error messages returned are \"\u003cb\u003eerror class\u003c/b\u003e\" messages. For actual detailed error messages look at \u003cb\u003eAppendix 1\u003c/b\u003e.","class":"no-margin"},{"type":"heading","text":"NOTIFICATIONS","idAttribute":"h_e6c3148000"},{"type":"paragraph","text":"Server to server notifications are available as part of the API. These notifications are calls from the StreamingVideoProvider platform to your defined callback address (URL) which allows you to react on changes in your associated data. For further information about notification messages please look at \u003cb\u003eAppendix 2\u003c/b\u003e in the documentation.","class":"no-margin"},{"type":"paragraph","text":"In order to receive notifications you must configure your \u003cb\u003eCallback URL\u003c/b\u003e in the StreamingVideoProvider Panel:","class":"no-margin"},{"type":"unorderedNestedList","text":"- Simply go to âï¸ \u003cb\u003eSettings\u003c/b\u003e \u0026gt; ð¤µð» \u003cb\u003eAccount Details\u003c/b\u003e. \u003cb\u003eAccount \u0026gt; Integration \u0026gt;
51 API Access\u003c/b\u003e.\n- In the Account Details panel you will see a section called \u003cb\u003eAPI Settings\u003c/b\u003e\n- Enter your API Callback URL","items":[{"content":[{"type":"paragraph","text":"Simply go to âï¸ \u003cb\u003eSettings\u003c/b\u003e \u0026gt; ð¤µð» \u003cb\u003eAccount Details\u003c/b\u003e. \u003cb\u003eAccount \u0026gt; Integration \u0026gt; API Access\u003c/b\u003e.","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"In the Account Details panel you will see a section called \u003cb\u003eAPI Settings\u003c/b\u003e","class":"no-margin"}]},{"content":[{"type":"paragraph","text":"Enter your API Callback URL","class":"no-margin"}]}]},{"type":"paragraph","text":"All notifications initiated by the StreamingVideoProvider publisher \u003cb\u003eAPI\u003c/b\u003e are implemented as asynchronous calls. They are initiated with a slight delay from the actual operations performed. The delay would usually be under \u003cb\u003e10 seconds\u003c/b\u003e. The API notifications are implemented as \u003cb\u003eHTTP GET\u003c/b\u003e calls to an user specified \u003cb\u003eURL\u003c/b\u003e address. Parameters are passed with the call depending on the notification event type.","class":"no-margin"},{"type":"heading","text":"API DOCUMENTATION","idAttribute":"h_0cd7d3ef93"},{"type":"paragraph","text":"\u003ca href=\"https://help.streamingvideoprovider.com/en/articles/1356140-core-platform-api\"\u003eVisit the full API Documentation page here\u003c/a\u003e.","class":"no-margin"}],"collectionId":"669912","description":"Learn what you can do with the Core Platform API.","id":"1236602","lastUpdated":"Updated over 6 months ago","lastUpdatedDate":"2026-04-29T06:22:03Z","markdown":null,"relatedArticles":null,"targetUserType":"everyone","title":"Core Platform - API","showTableOfContents":false,"synced":false,"isStandaloneApp":false},"breadcrumbs":[{"url":"https://help.streamingvideoprovider.com/en/collections/669647-api-integration","name":"API Integration"},{"url":"https://help.streamingvideoprovider.com/en/collections/669912-api-types","name":"API Types"}],"selectedReaction":null,"showReactions":true,"themeCSSCustomProperties":{"--body-bg":"rgb(255, 255, 255)","--body-image":"none","--body-bg-rgb":"255, 255, 255","--body-border":"rgb(230, 230, 230)","--body-primary-color":"#1a1a1a","--body-secondary-color":"#595959","--body-reaction-bg":"rgb(242, 242, 242)","--body-reaction-text-color":"rgb(89, 89, 89)","--body-toc-active-border":"#737373","--body-toc-inactive-border":"#f2f2f2","--body-toc-inactive-color":"#595959","--body-toc-active-font-weight":400,"--body-table-border":"rgb(204, 204, 204)","--body-color":"hsl(0, 0%, 0%)","--footer-bg":"rgb(255, 255, 255)","--footer-image":"none","--footer-border":"rgb(230, 230, 230)","--footer-color":"hsl(211, 10%, 61%)","--header-bg":"rgb(95, 125, 156)","--header-image":"none","--header-color":"hsl(0, 0%, 100%)","--collection-card-bg":"rgb(255, 255, 255)","--collection-card-image":"none","--collection-card-color":"hsl(210, 24%, 49%)","--card-bg":"rgb(255, 255, 255)","--card-border-color":"rgba(26, 26, 26, 0.15)","--card-border-inner-radius":"6px","--card-border-radius":"8px","--card-shadow":"0 1px 2px 0 rgb(0 0 0 / 0.05)","--search-bar-border-radius":"10px","--search-bar-width":"100%","--ticket-blue-bg-color":"#dce1f9","--ticket-blue-text-color":"#334bfa","--ticket-green-bg-color":"#d7efdc","--ticket-green-text-color":"#0f7134","--ticket-orange-bg-color":"#ffebdb","--ticket-orange-text-color":"#b24d00","--ticket-red-bg-color":"#ffdbdb","--ticket-red-text-color":"#df2020","--header-height":"245px","--header-subheader-background-color":"","--header-subheader-font-color":"","--content-block-color":"hsl(0, 0%, 0%)","--content-block-button-color":"hsl(0, 0%, 0%)","--content-block-button-radius":"nullpx","--content-block-margin":"0","--content-block-width":"auto","--primary-color":"hsl(210, 24%, 49%)","--primary-color-alpha-10":"hsla(210, 24%, 49%, 0.1)","--primary-color-alpha-60":"hsla(210, 24%, 49%, 0.6)","--text-on-primary-color":"#1a1a1a"},"intl":{"defaultLocale":"en","locale":"en","messages":{"layout.skip_to_main_content":"Skip to main content","article.attachment_icon":"Attachment icon","article.related_articles":"Related Articles","article.written_by":"Written by \u003cb\u003e{author}\u003c/b\u003e","article.table_of_contents":"Table of contents","breadcrumb.all_c
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51onversation":"Continue the conversation","tickets.full_page_messenger.fallback":"If your conversation doesnât load, \u003clink\u003ego back to all tickets\u003c/link\u003e.","tickets.full_page_messenger.loading":"Loadingâ¦","tickets.avatar_image.image_alt":"{firstName}âs avatar","tickets.fields.id":"Ticket ID","tickets.fields.type":"Ticket type","tickets.fields.title":"Title","tickets.fields.ai_title":"AI title","tickets.fields.description":"Description","tickets.fields.created_by":"Created by","tickets.fields.email_for_notification":"You will be notified here and by email","tickets.fields.created_at":"Created on","tickets.fields.sorting_updated_at":"Updated on","tickets.fields.state":"Ticket state","tickets.fields.assignee":"Assignee","tickets.fields.preview":"Preview","tickets.columns.add_column":"Add column","tickets.columns.all_visible":"All columns are visible","tickets.columns.column_options":"{column} column options","tickets.columns.hide_column":"Hide column","tickets.preview.unknown_teammate":"Unknown Teammate","tickets.preview.ticket":"Ticket","tickets.preview.more_matches":"+{count} more","tickets.link-block.title":"Tickets portal.","tickets.link-block.description":"Track the progress of all tickets related to your company.","tickets.link-block.customer_portal_title":"Customer Portal.","tickets.link-block.customer_portal_description":"Track the progress of all tickets and conversations related to your company.","tickets.states.submitted":"Submitted","tickets.states.in_progress":"In progress","tickets.states.waiting_on_customer":"Waiting on you","tickets.states.resolved":"Resolved","tickets.states.description.unassigned.submitted":"We will pick this up soon","tickets.states.description.assigned.submitted":"{assigneeName} will pick this up soon","tickets.states.description.unassigned.in_progress":"We are working on this!","tickets.states.description.assigned.in_progress":"{assigneeName} is working on this!","tickets.states.description.unassigned.waiting_on_customer":"We need more information from you","tickets.states.description.assigned.waiting_on_customer":"{assigneeName} needs more information from you","tickets.states.description.unassigned.resolved":"We have completed your ticket","tickets.states.description.assigned.resolved":"{assigneeName} has completed your ticket","tickets.attributes.boolean.true":"Yes","tickets.attributes.boolean.false":"No","tickets.filter_any":"\u003cb\u003e{name}\u003c/b\u003e is any","tickets.filter_single":"\u003cb\u003e{name}\u003c/b\u003e is {value}","tickets.filter_multiple":"\u003cb\u003e{name}\u003c/b\u003e is one of {count}","tickets.no_options_found":"No options found","tickets.filters.any_option":"Any","tickets.filters.state":"State","tickets.filters.type":"Type","tickets.filters.created_by":"Created by","tickets.filters.assigned_to":"Assigned to","tickets.filters.created_on":"Created on","tickets.filters.updated_on":"Updated on","tickets.filters.date_range.today":"Today","tickets.filters.date_range.yesterday":"Yesterday","tickets.filters.date_range.last_week":"Last week","tickets.filters.date_range.last_30_days":"Last 30 days","tickets.filters.date_range.last_90_days":"Last 90 days","tickets.filters.date_range.custom":"Custom","tickets.filters.date_range.apply_custom_range":"Apply","tickets.filters.date_range.custom_range.start_date":"From","tickets.filters.date_range.custom_range.end_date":"To","tickets.filters.clear_filters":"Clear filters","tickets.filters.add_filter":"Add filter","tickets.filters.search_placeholder":"Search...","conversations.fields.id":"Conversation ID","conversations.fields.title":"Title","conversations.fields.ai_title":"AI title","conversations.fields.created_by":"Created by","conversations.fields.created_at":"Created on","conversations.fields.sorting_updated_at":"Last Updated","conversations.fields.state":"State","conversations.fields.assignee":"Assignee","conversations.fields.preview":"Preview","conversations.states.open":"Open","conversations.states.closed":"Closed","conversations.empty-state.generic.title":"No conversations found","conversations.empty-state.generic.description":"Try using different keywords or filters.","conversations.empty-state.empty-own-conversations.title":"No conversations created by you","conversations.empty-state.empty-own-conversations.description":"Conversations you've started through the messenger will appear here.","conversations.empty-state.empty-q.description":"Try using different keywords or checking for typos.","all.empty-state.generic.title":"No tickets or conversations foun
51d","all.empty-state.generic.description":"Try using different keywords or filters.","all.empty-state.empty-own-all.title":"No tickets or conversations created by you","all.empty-state.empty-own-all.description":"Tickets and conversations you've started through the messenger will appear here.","all.empty-state.empty-q.description":"Try using different keywords or checking for typos.","all.empty-state.empty-combined_state.title":"No tickets or conversations found","all.empty-state.empty-combined_state.description":"Try selecting a different state.","all.empty-state.empty-created_on.title":"No tickets or conversations found","all.empty-state.empty-created_on.description":"Try selecting a different creation date range.","all.empty-state.empty-updated_on.title":"No tickets or conversations found","all.empty-state.empty-updated_on.description":"Try selecting a different update date range.","all.empty-state.empty-creator_id.title":"No tickets or conversations found","all.empty-state.empty-creator_id.description":"Try selecting a different creator.","all.fields.id":"ID","cookie_banner.default_text":"This site uses cookies and similar technologies (\"cookies\") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.","cookie_banner.gdpr_text":"This site uses cookies and similar technologies (\"cookies\") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.","cookie_banner.ccpa_text":"This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.","cookie_banner.simple_text":"We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.","cookie_banner.cookie_policy":"Cookie Policy","cookie_banner.website_terms":"Website Terms of Use","cookie_banner.privacy_policy":"Privacy Policy","cookie_banner.accept_all":"Accept All","cookie_banner.accept":"Accept","cookie_banner.reject_all":"Reject All","cookie_banner.manage_cookies":"Manage Cookies","cookie_banner.close":"Close banner","cookie_settings.close":"Close","cookie_settings.title":"Cookie Settings","cookie_settings.description":"We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.","cookie_settings.ccpa_title":"Your Privacy Choices","cookie_settings.ccpa_description":"You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.","cookie_settings.save_preferences":"Save Preferences","cookie_categories.necessary.name":"Strictly Necessary Cookies","cookie_categories.necessary.description":"These cookies are necessary for the website to function and cannot be switched off in our systems.","cookie_categories.functional.name":"Functional Cookies","cookie_categories.functional.description":"These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.","cookie_categories.performance.name":"Performance Cookies","cookie_categories.performance.description":"These
51cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.","cookie_categories.advertisement.name":"Advertising and Social Media Cookies","cookie_categories.advertisement.description":"Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.","cookie_consent.site_access_blocked":"Site access blocked until cookie consent","v2.common.article_count":"{count, plural, one {# article} other {# articles}}","v2.common.article_navigation":"Article navigation","v2.common.breadcrumb":"Breadcrumb","v2.common.docs_navigation":"Docs navigation","v2.common.collapse":"Collapse {title}","v2.common.expand":"Expand {title}","v2.docs.article.related_articles":"Related articles","v2.docs.article.related_articles_aria_label":"Related articles","v2.docs.article.next":"Next","v2.docs.article.previous":"Previous","v2.docs.home.headline":"{appName} Help Center","v2.docs.home.subheadline":"Search for answers or browse popular topics.","v2.docs.home.view_collection":"View collection","v2.docs.search.results":"{count, plural, one {# result} other {# results}} for {term}","v2.docs.search.no_results":"No results for {term}","v2.docs.toc.label":"On this page","v2.docs.top_bar.brand_home":"{siteName} home","v2.docs.top_bar.default_site_name":"Help Center","v2.docs.top_bar.help_center_links":"Help center links","v2.docs.top_bar.open_navigation":"Open docs navigation","v2.docs.top_bar.close_navigation":"Close docs navigation","v2.docs.top_bar.mobile_navigation":"Mobile docs navigation","v2.docs.top_bar.search":"Search","v2.docs.top_bar.search_aria_label":"Search docs ({shortcut})","v2.presentation.selector_aria_label":"V2 prototype presentation selector","v2.presentation.selector_label":"V2 prototype","v2.presentation.selector_group_aria_label":"Visual presentation","v2.presentation.option.docs":"Docs","v2.presentation.option.minimal":"Minimal","v2.presentation.option.ai_resident":"AI resident","v2.presentation.option.editorial":"Editorial","v2.presentation.option.conversational":"Conversational","v2.action_bar.toolbar_aria_label":"Article actions","v2.action_bar.copy_for_llm":"Copy for LLM","v2.action_bar.copied":"Copied","v2.action_bar.copying":"Copyingâ¦","v2.action_bar.copy_failed":"Copy failed","v2.action_bar.loading":"Loadingâ¦","v2.action_bar.view_as_markdown":"View as markdown","v2.action_bar.view_raw":"View raw","v2.action_bar.send_to_ai":"Send to AI","v2.action_bar.send_to_ai_aria_label":"Send this article to an AI assistant","v2.action_bar.more_actions_aria_label":"More article actions","v2.action_bar.open_in_claude":"Open in Claude","v2.action_bar.open_in_claude_app":"Open in Claude app","v2.action_bar.open_in_chatgpt":"Open in ChatGPT","v2.action_bar.external_ai_prompt":"Read {markdownUrl} and help me with questions about it.","v2.code_block.copy":"Copy","v2.code_block.copied":"Copied","v2.code_block.copy_failed":"Copy failed","v2.code_block.copy_aria_label":"Copy code to clipboard","v2.markdown_modal.article_source":"Article source","v2.markdown_modal.close":"Close","v2.markdown_modal.copy":"Copy markdown","v2.fin.ask":"Ask","v2.fin.name":"Fin","v2.fin.ask_fin":"Ask Fin","v2.fin.ask_question":"Ask Fin a question","v2.fin.ask_about_page":"Ask Fin about this page","v2.fin.close":"Close","v2.fin.send_question":"Send question","v2.fin.thinking":"Fin is thinking","v2.fin.sources":"Sources","v2.fin.prototype.disclosure":"Prototype demo: answers are scripted and do not come from a production Fin API.","v2.fin.suggestion.get_started":"How do I get started?","v2.fin.suggestion.invite_team"
51:"How do I invite my team?","v2.fin.suggestion.configure_integrations":"How do I configure integrations?","v2.fin.suggestion.read_invoice":"How do I read my invoice?","v2.fin.resident.companion_aria_label":"Fin reading companion","v2.fin.resident.name_with_app":"{appName} · Fin","v2.fin.resident.status":"Online · Reading: {title}","v2.fin.resident.intro_title":"Reading along with you","v2.fin.resident.intro_body":"Iâve got this page open. Ask me anything about it and Iâll answer from the docs.","v2.fin.resident.try_asking":"Try asking","v2.fin.prototype.unavailable.body":"This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.","v2.fin.prototype.unavailable.title":"Prototype answer unavailable","v2.fin.prototype.follow_up.body":"Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.","v2.fin.prototype.follow_up.title":"Prototype role-limiting follow-up","v2.fin.prototype.invite.body":"In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.","v2.fin.prototype.invite.title":"Prototype invite-team answer","v2.fin.prototype.get_started.body":"This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.","v2.fin.prototype.get_started.title":"Prototype getting-started answer","v2.fin.prototype.integrations.body":"In this prototype demo, integrations are configured from workspace settings. 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