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1<!DOCTYPE html><html lang="tr" data-scroll-behavior="smooth"><head><meta property="og:logo" content="https://www.tezfly.com.tr/icons/logos/favicon.ico" data-next-head=""/><meta name="twitter:card" content="summary" data-next-head=""/><meta name="twitter:site" content="@Tezfly_tr" data-next-head=""/><meta property="og:url" content="https://tezfly.com/contact-us" data-next-head=""/><meta property="og:type" content="website" data-next-head=""/><meta property="og:image" content="https://www.tezfly.com.tr/icons/logos/favicon.ico" data-next-head=""/><meta property="og:image:alt" content="Tezfly Logo" data-next-head=""/><meta property="og:image:width" content="48" data-next-head=""/><meta property="og:image:height" content="48" data-next-head=""/><meta property="og:locale" content="en_US" data-next-head=""/><meta property="og:site_name" content="Tezfly" data-next-head=""/><meta name="viewport" content="initial-scale=1.0, width=device-width" data-next-head=""/><meta charSet="utf-8" data-next-head=""/><link rel="shortcut icon" href="/icons/logos/favicon.ico" data-next-head=""/><link rel="dns-prefetch" href="//www.google-analytics.com" data-next-head=""/><link rel="dns-prefetch" href="//www.googletagservices.com" data-next-head=""/><link rel="dns-prefetch" href="//www.googletagmanager.com/" data-next-head=""/><link rel="dns-prefetch" href="//www.google.com/" data-next-head=""/><link rel="dns-prefetch" href="//www.google.com.tr/" data-next-head=""/><link rel="dns-prefetch" href="//connect.facebook.net/" data-next-head=""/><link rel="dns-prefetch" href="//www.facebook.com/" data-next-head=""/><link rel="dns-prefetch" href="//front.optimonk.com/" data-next-head=""/><link rel="dns-prefetch" href="//res.cloudinary.com/" data-next-head=""/><link rel="dns-prefetch" href="//www.googleadservices.com/" data-next-head=""/><link rel="dns-prefetch" href="//luckyorange.com/" data-next-head=""/><link rel="dns-prefetch" href="//vitals.vercel-insights.com/" data-next-head=""/><link rel="dns-prefetch" href="//www.clarity.ms/" data-next-head=""/><link rel="dns-prefetch" href="//www.googletagmanager.com/" data-next-head=""/><link rel="preconnect" href="//www.google-analytics.com" data-next-head=""/><link rel="preconnect" href="//www.googletagservices.com" data-next-head=""/><link rel="preconnect" href="//www.googletagmanager.com/" data-next-head=""/><link rel="preconnect" href="//www.google.com/" data-next-head=""/><link rel="preconnect" href="//www.google.com.tr/" data-next-head=""/><link rel="preconnect" href="//connect.facebook.net/" data-next-head=""/><link rel="preconnect" href="//www.facebook.com/" data-next-head=""/><link rel="preconnect" href="//front.optimonk.com/" data-next-head=""/><link rel="preconnect" href="//res.cloudinary.com/" data-next-head=""/><link rel="preconnect" href="//luckyorange.com/" data-next-head=""/><link rel="preconnect" href="//clarity.ms/" data-next-head=""/><link rel="preconnect" href="//vitals.vercel-insights.com/" data-next-head=""/><title data-next-head="">Contact Info - Tezfly</title><meta name="robots" content="index,follow" data-next-head=""/><meta name="description" content="Click here for your reservation change, cancellation and refund requests and to contact our company!" data-next-head=""/><link rel="alternate" hrefLang="tr" href="https://www.tezfly.com.tr/iletisim" data-next-head=""/><link rel="alternate" hrefLang="en" href="https://www.tezfly.com/contact-us" data-next-head=""/><meta property="og:title" content="Contact Info - Tezfly" data-next-head=""/><meta property="og:description" content="Click here for your reservation change, cancellation and refund requests and to contact our company!" data-next-head=""/><link rel="canonical" href="https://www.tezfly.com/contact-us" data-next-head=""/><link rel="preload" as="style" href="https://unpkg.com/[email protected]/primeicons.css"/><noscript><link rel="stylesheet" href="https://unpkg.com/[email protected]/primeicons.css"/></noscript><link data-next-font="" rel="preconnect" href="/" crossorigin="anonymous"/><link rel="preload" href="/_next/static/css/a6e3a337a2345354.css" as="style"/><link rel="stylesheet" href="/_next/static/css/a6e3a337a2345354.css" data-n-g=""/><link rel="preload" href="/_next/static/css/48875e49caaec3c7.css" as="style"/><link rel="stylesheet" href="/_next/static/css/48875e49caaec3c7.css" data-n-p=""/><link rel="preload" href="/_next/static/css/c47bd05a134d531d.css" as="style"/><link rel="stylesheet" href="/_next/static/css/c47bd05a134d531d.css" data-n-p=""/><link rel="preload" href="/_next/static/css/a0e9ba2dce920957.css" as="style"/><link rel="stylesheet" href="/_next/static/css/a0e9ba2dce920957.css" data-n-p=""/><noscript data-n-css=""></noscript>
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1</head><body><div id="__next"><header class="Header_container__dGdkP"><div class="container"><div class="Header_headerContain__ai47o"><div class="Header_leftNav___fXpY"><a class="Header_logoArea__4fq5s" href="https://www.tezfly.com"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto,fl_lossy/tezfly/logo.webp" alt="tezfly" width="150" height="43"/></a><div class="Header_navItems__0XjGi"><a class="Header_item__bxWxD" href="https://www.tezfly.com/flights"><div class="Header_icon__00guE"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/airplane.webp" alt="airplane logo" width="28" height="28"/></div><div class="Header_text__HEH9V fontMedium">Flights</div></a><a class="Header_item__bxWxD" href="https://www.tezfly.com/esim"><div class="Header_icon__00guE"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/esim.webp" alt="eSIM icon" width="28" height="28"/></div><div class="Header_text__HEH9V fontMedium">eSIM</div></a></div><div class="Header_mobileButtons__f1kbO"><div><svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M20 21.6445V19.6445C20 18.5837 19.5786 17.5663 18.8284 16.8161C18.0783 16.066 17.0609 15.6445 16 15.6445H8C6.93913 15.6445 5.92172 16.066 5.17157 16.8161C4.42143 17.5663 4 18.5837 4 19.6445V21.6445" stroke="#75878E" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M12 11.6445C14.2091 11.6445 16 9.85367 16 7.64453C16 5.43539 14.2091 3.64453 12 3.64453C9.79086 3.64453 8 5.43539 8 7.64453C8 9.85367 9.79086 11.6445 12 11.6445Z" stroke="#75878E" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg></div><div class="Header_mobileSideMenu__cgUP1"><div class="Header_dropdownMenu__pPGCH"><div class="Header_button__8jOe3"><svg width="24" height="25" viewBox="0 0 24 25" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M3 12.6445H21" stroke="#75878E" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M3 6.64453H21" stroke="#75878E" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path><path d="M3 18.6445H21" stroke="#75878E" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg></div></div></div></div></div><div class="Header_rightNav__tsVZr"><div class="Header_navItem__hGt28"><a href="https://wa.me/908503089840" target="_blank" rel="nofollow noopener" class="d-flex align-items-center"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto,fl_lossy/tezfly/whatsappwhite.webp" title="whatsapp" alt="whatsapp" width="20" height="20"/><span class="ml-2 fontP text" style="margin-left:8px">0 850 308 98 40</span></a></div><div class="Header_navItem__hGt28"><div class="dropdownFly dropdown"><button aria-haspopup="true" aria-expanded="false" id="dropdown-basic" type="button" class="button dropdown-toggle btn btn-primary"><img style="width:20px;height:20px" src="https://res.cloudinary.com/tripuck/image/upload/f_auto,fl_lossy,h_50,w_50,q_auto,r_max/images/country-flag/us.webp" id="langFlag" alt="us"/><span class="fontP text" id="langCode">EN</span><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/dropdown-check.webp" width="24" height="24" alt="dropdown"/></button></div></div><div class="Header_navItem__hGt28"><div class="dropdownFly dropdown"><button aria-haspopup="true" aria-expanded="false" id="dropdown-basic" type="button" class="button dropdown-toggle btn btn-primary"><span class="fontP text">TRY</span><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/dropdown-check.webp" width="24" height="24" alt="dropdown"/></button></div></div><div class="Header_navItem__hGt28"><div class="dropdownFly dropdown"><button aria-haspopup="true" aria-expanded="false" id="dropdown-basic" type="button" class="button dropdown-toggle btn btn-primary"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/help.webp" width="20" height="20" alt="help icon"/>
1<span class="fontP text">Support</span></button></div></div><div class="Header_signIn__ww_xf"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/user.webp" width="16" height="16" alt="user logo"/><span class="fontP">Sign In</span></div></div><div class="Header_navItems__0XjGi"><a class="Header_item__bxWxD" href="https://www.tezfly.com/flights"><div class="Header_icon__00guE"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/airplane.webp" width="28" height="28" alt="airplane logo"/></div><div class="Header_text__HEH9V fontMedium">Flights</div></a><a class="Header_item__bxWxD" href="https://www.tezfly.com/esim"><div class="Header_icon__00guE"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/esim.webp" width="28" height="28" alt="eSIM icon"/></div><div class="Header_text__HEH9V fontMedium">eSIM</div></a></div></div></div></header><main><div class="Contact_headerBgContainer__Cqx9q fontH1">Contact Us</div><section class="Contact_router__ngR3q fontP"><div class="container"><div class="row"><div class="col-lg-12 col-md-12 col-12"><span><a href="/">Home</a></span><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/right.webp" alt="right icon" width="24" height="24" loading="lazy"/><span>Contact Us</span></div></div></div></section><section class="Contact_section1__l3WDk"><div class="container"><div class="row"><div class="col-lg-8 col-md-8 col-12"><div class="Contact_left__Ht6w1"><div class="container p-0"><div class="row align-items-center"><div class="col-lg-6 col-md-6 col-12"><div class="Contact_customerServices__cs_Y8"><div class="fontH4">Customer Services</div><div class="Contact_title__VTAaF fontP">Manage all your bookings by yourself.</div><div class="Contact_item__7IXeq"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/check.webp" alt="check icon"/> <span class="fontP">Check your reservation details</span></div><div class="Contact_item__7IXeq"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/check.webp" alt="check icon"/> <span class="fontP">Change or cancel your trip</span></div><div class="Contact_item__7IXeq"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/check.webp" alt="check icon"/> <span class="fontP">Save travellers’ details for quicker bookings</span></div><div class="Contact_item__7IXeq"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/check.webp" alt="check icon"/> <span class="fontP">Add baggages, choose seats, hotels and more</span></div><div class="Contact_item__7IXeq"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/check.webp" alt="check icon"/> <span class="fontP">Get access to exclusive deals</span></div></div></div><div class="col-lg-6 col-md-6 col-12"><div class="Contact_login__7RAnC"><div><button class="tezfly-btn tezfly-primary-button">Login</button></div><div class="fontMedium">or<!-- --> <a style="cursor:pointer"><span>Create Account</span></a> <!-- -->to get started.</div></div></div></div></div></div></div><div class="col-lg-4 col-md-4 col-12"><div class="Contact_right__8wxDu"><div class="Contact_title__VTAaF fontH4">Contact Us</div><div class="Contact_item__7IXeq"><img width="24" height="24" src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/chat.webp" alt="chat icon"/> <span class="fontP">Contact us by Chat</span></div><a class="Contact_item__7IXeq" href="tel:+908503089840"><img width="24" height="24" src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/phone.webp" alt="phone icon"/> <span class="fontP">Contact us by Phone</span></a><a class="Contact_item__7IXeq" href="mailto:[email protected]"><img width="24" height="24" src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/email.webp" alt="email icon"/> <span class="fontP">Contact us by Email</span></a><a class="Contact_item__7IXeq" href="https://api.whatsapp.com/se
1nd?phone=908503089840"><img width="24" height="24" src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto/tezfly/icons/whatsapp.webp" alt="email icon"/> <span class="fontP">Contact us by Whatsapp</span></a></div></div></div><div class="row"><div class="col-lg-4 col-md-12 col-12"><div class="Contact_collapseContainer__Uj8qK"><div class="Contact_header__GtUbT"><div class="fontH4">Top Questions</div><span class="fontMedium">See All</span></div><div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How many passengers can I book at once?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">You can book up to 9 passengers at a time. However, if you have a larger group, please contact us for further assistance.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">What is the condition for booking Infants?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Infant can be booked on our website, only if accompanied by an adult.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How are the flight search results displayed when a search is completed?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Results are ranked from cheapest to most expensive.</div></div></div></div></div></div></div></div></div><div class="col-lg-4 col-md-12 col-12"><div class="Contact_collapseContainer__Uj8qK"><div class="Contact_header__GtUbT"><div class="fontH4">Baggage</div><span class="fontMedium">See All</span></div><div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How much luggage can i bring?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Each airline sets its own restrictions on weight, dimensions, as well as types of baggage and carry-on baggage. They depend on the fare, class of service and direction of flight.
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3The cost of tickets for regular flights, as a rule, includes luggage, as well as hand luggage. In low-cost airlines, luggage is often paid extra.
4
5You can view the free baggage allowance for the selected ticket on the order page before purchase and in your personal account after booking.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">Where should I contact in case of damaged оr lost luggage?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">If your checked-in baggage is damaged, please contact the airline's claims department.
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7If your baggage is lost, please contact the Lost and Found counter at the airport of arrival. They will help you write an application for this search and tell you how to follow searches on airline websites.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">Where should I apply for my special luggage?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">If you intend to take your pets, some musical instruments, etc. with you, you must contact our support center. Your requirement is communicated to the airline. The airline has right to not to take your special baggage on the flight or may charge extra.</div></div></div></div></div></div></div></div></div><div class="col-lg-4 col-md-12 col-12"><div class="Contact_collapseContainer__Uj8qK"><div class="Contact_header__GtUbT"><div class="fontH4">Check-in</div><span class="fontMedium">See All</span></div><div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How can I check-in online?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Online check-in service is available on the website or in the mobile application of many airlines. As a rule, it is available already 24 hours before departure.
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9For online check-in, you will need to enter the ticket number/booking code and the passenger's last name. After successful check-in, you will receive a boarding pass by email. Print it out and take it with you to the airport.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">What are the benefits of check-in online?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Do you have to check-in online? No, but it can make your life easier. Here’s how:
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11•	Choosing your seat
12•	Saving time by skipping check-in kiosks
13•	Saving money on additional luggage
14•	Upgrading your travel experience
15•	Check-in from anywhere</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">Why you can’t check-in online?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Online check-in may be convenient for both travelers and airlines, but it isn't available for every traveler on every itinerary. Here are a few of these situations:
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17•	It’s too early to check-in. Online check-in for most airlines opens 48 or 24 hours before departure.
18•	It’s too late. You have missed it. But don’t you worry, you may still be able to check-in at the airport. Check-in deadlines range from 180 minutes to 30 minutes prior to departure.
19•	You have requested special assistance for a child traveling alone or in a wheelchair
20•	It's a codeshare flight, and the first flight of your itinerary is operated by a partner airline.
21•	You are travelling from a destination where online check-in is not available.
22•	If it is a charter flight.
23•	You are traveling in a large group
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25If you're trying to check-in online but can't, it's probably because one of these reasons. The
25n you have to arrive at the airport earlier and go to the check-in kiosk before your flight.</div></div></div></div></div></div></div></div></div><div class="col-lg-4 col-md-12 col-12"><div class="Contact_collapseContainer__Uj8qK"><div class="Contact_header__GtUbT"><div class="fontH4">Cancellation</div><span class="fontMedium">See All</span></div><div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How can I cancel the ticket?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Every ticket has its own conditions when it comes to cancelling a flight. You can cancel the ticket you have purchased within the framework of the rules determined by the airline.
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27For this, you must send your request via mail, chat and other communication channels. Your requests will be answered as soon as possible and you will be notified of the penalty and refund, if any, related to the cancellation process. If you approve the transaction, your cancellation will be carried out.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">When will I receive my refund?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">If you cancel your trip, your refund will be made to your account within 1-7 business days depending on your bank's pay-back procedure.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">Can I get a refund for an unused ticket?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">If you change your mind about flying or miss your flight, the airline will put your tickets on the no-show list. In the case of no-show flights, the airline's regulations apply. Let us know as soon as possible - this can help reduce the amount of deductions.</div></div></div></div></div></div></div></div></div><div class="col-lg-4 col-md-12 col-12"><div class="Contact_collapseContainer__Uj8qK"><div class="Contact_header__GtUbT"><div class="fontH4">Modification</div><span class="fontMedium">See All</span></div><div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How can I change my flight?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Every ticket has its own conditions when it comes to changing a flight date or route. By writing the details about the change, you can contact the Tezfly support center via e-mail, chat, etc. Your requests will be answered as soon as possible and you will be notified if there are any additional fees related to the change process.
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29If the change fee is confirmed, an email will be sent to inform you of the result. Click the payment link in the email within validity, or the link may be invalid. If the link fails, please resubmit a change request and in this case, the change fee may be updated.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">The airline changed my flight, what should I do?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Sometimes airlines have to change their schedules. Schedule changes can be announced from the time of booking up until the day you travel.
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31If your flight has a schedule change, the airline or Tezfly support center will let you know the new details of your flight times. If these need changing, please contact our support center and they can advise you of your options.
31</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">Is it possible to change passenger&#x27;s name?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Generally, only minor name changes or corrections are allowed, because of a spelling mistake but won't allow you to transfer your flight to somebody else. These changes may be limited to one or two characters.
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33Some airlines may not allow any changes at all. If you need to change the name, please contact support center.</div></div></div></div></div></div></div></div></div><div class="col-lg-4 col-md-12 col-12"><div class="Contact_collapseContainer__Uj8qK"><div class="Contact_header__GtUbT"><div class="fontH4">Travel Documents</div><span class="fontMedium">See All</span></div><div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">Do I always need a valid passport and visa to travel abroad?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">We recommend that you always carry your passport with you when you travel! Depending on where you are traveling, you may be denied boarding if you do not have valid documents: passport, visa and transit visa. Your travel documents must comply with the requirements of the destination country and airline.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How do I know if I need a visa?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Passengers are always required to check if they need a passport and visa to travel to their chosen destination. Sometimes a visa or a transit visa is needed even for countries where you will be passing through. You should obtain the necessary information from the relevant embassy or consulate. Please note that some countries require that you have at least six months left before your passport's expiration date.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">Do I need a COVID-19 PCR test or vaccination certificate to travel?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Due to the pandemic, many countries require travelers to have a negative PCR test. In some cases, it may be replaced by a coronavirus vaccination certificate. This can be an official paper certificate or a digital document stating that you have been vaccinated against COVID-19. For the latest information, please contact your airline directly, the relevant embassy, ​​IATA or CDC .</div></div></div></div></div></div></div></div></div><div class="col-lg-4 col-md-12 col-12"><div class="Contact_collapseContainer__Uj8qK"><div class="Contact_header__GtUbT"><div class="fontH4">Seats</div><span class="fontMedium">See All</span></div><div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How can I choose a seat on a plane?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">The choice of a more convenient seat can be made during online check-in for a flight or at the airport, or in advance at booking (most often this service is paid).</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">
33Can I book a a specific seat on a flight?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">Yes, you can do this, if it is available at during the booking process.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How can i change my seat?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">If you've selected a seat but want to change it, you can usually do so on the airline's website.</div></div></div></div></div></div></div></div></div><div class="col-lg-4 col-md-12 col-12"><div class="Contact_collapseContainer__Uj8qK"><div class="Contact_header__GtUbT"><div class="fontH4">Miscellaneous</div><span class="fontMedium">See All</span></div><div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">What is a non-refundable ticket?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">As a rule, non-refundable ticket fares are cheaper. There is a warning on the website and in the itinerary receipt that the ticket is non-refundable. If you decide to cancel your flight, you can only check if it is possible to refund airport taxes. However, more often than not, the refund amount is very small.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">How to unsubscribe from the newsletter?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">There is an unsubscribe link at the end of every newsletter message. Click on the link and enter your address. If the cancellation was successful, you will see a confirmation message and you will no longer receive news emails from us.</div></div></div></div></div></div><div class="Contact_card__qrCZ_ card"><div class="Contact_cardHeader__JRkpj fontMedium card-header"><button aria-expanded="false" type="button" class="btn btn-link"><div class="fontMedium">Can I fly during pregnancy?</div></button></div><div class="Contact_faqCollapse__WhWQg" aria-hidden="true"><div class="Contact_faqCollapseInner__4_chu"><div class="Contact_cardBody__eFc65 card-body"><div class="fontP"><div class="">A pregnant woman is allowed to travel only up to 32-36 weeks into her pregnancy for both domestic and international travel. It is mandatory to have an 'OK to travel' certificate given by a gynaecologist. However every airline has its own policy for travel pertaining to pregnant woman.</div></div></div></div></div></div></div></div></div></div></div></section><section class="Contact_footerTopContainer__ZRrLl"><div class="container"><div class="row"><div class="col-lg-6 col-12"><div class="FooterTop_left__rENoX"><div><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto,fl_lossy/tezfly/smartphone.webp" alt="phone" width="180" height="210" loading="lazy"/></div><div><div class="FooterTop_title__uwvPk"><div class="fontH5">Don&#x27;t miss our mobile offers!</div><div class="FooterTop_tit__WUecz">Download Tezfly App</div></div><div class="FooterTop_store__I5t1z"><a href="https://apps.apple.com/tr/app/tezfly-cheap-flight-ticket/id6444279549" target="_blank" rel="noopener noreferrer nofollow"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto,fl_lossy/tezfly/appstore.webp" alt="appstore" width="120" height="35" loading="lazy"/></a><a href="https://play.google.com/store/apps/details?id=com.tezfly.app" target="_blank" rel="noopener noreferrer nofollow"><img src="https://res.cloudinary.com/tripuck/image/upload/q_auto,f_auto,c_fill,f_auto,fl_lossy/tezfly/googleplay.webp" alt="googleplay" width="120" height="35" loading="lazy"/></a></div></div></div></div><div class="col-lg-6 col-12"><div class="FooterTop_right__IhSOQ"><div class="FooterTop_container__LDtzn"><div class="FooterTop_title__uwvPk"><div class="FooterTop_tit__WUecz">Join Our Newsletter</div><div class="fontMedium">Subscribe to our newsletter. Get latest offers to your inbox</div></div><div class="FooterTop_formArea__ZJNa4"><form style="width:100%" class=""><div class="row"><div class="col-lg-6 col-12"><div class="TezFlyGroup_InputGroup__KPwTO"><div class="TezFlyGroup_InputContainer__qgsXZ"><div class="Input_InputWrapper__yk_xk Input_Success__rKP_6"><label>Email</label><div class="Input_InputOuter__EMbMy"><input name="email" maxLength="32" placeholder="Enter your email"/></div></div></div></div></div><div class="col-lg-6 col-12"><button type="submit" class="fontMedium btn btn-primary">Subscribe</button></div></div></form><div></div></div></div></div></div></div></div></section></main><footer class="Footer_container__RzfQR"><div class="container"><div class="Footer_top__wsCD5 row"><div class=" col-lg-6 col-md-6 col-12"><div class=" row"><div class="Footer_support___9m6J col-lg-6 col-md-6 col-12">
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