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50<title>ECC België - Europees Centrum 
voor de Consument België</title>
51<meta name="description" content="Uw rechten als consument stoppen niet aan de grens. Schakel ECC België in voor gratis advies en bemiddeling.">
52<meta name="author" content="ECC België">
53<meta name="publisher" content="Mr. Henry">
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92	</head>
93	<body>
94					<a
95				href="#main-content-anchor"
96				class="skip-to-main-content-link"
97			>
98				Overslaan naar hoofdinhoud.
99			</a>
100		
101	
102<header class="site-header-container">
103	<div class="wrapper">
104		<div class="site-header">
105			<div class="site-header__logo-container">
106				<a
107					href="https://www.eccbe.eu/"
108					title="ECC België"
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120
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123					class="site-header__mobile__search-link"
124					href="https://www.eccbe.eu/?s="
125					aria-label="Zoeken"
126									>
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128
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140
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143
144			<div class="site-header__desktop">
145				<div class="site-header__navigation-list">
146											<nav class="site-header__primary-navigation" aria-label="Primair">
147							<ul class="site-header__primary-navigation__list" role="list">
148																	<li
149										class="site-header__primary-navigation__item"
150																			>
151										<a
152											class="site-header__primary-navigation__link type-n"
153											href="/ontdek-je-rechten/"
154																						target="_self"
155										>
156											Ontdek uw rechten
157										</a>
158									</li>
159																	<li
160										class="site-header__primary-navigation__item"
161																			>
162										<a
163											class="site-header__primary-navigation__link type-n"
164											href="/je-probleem-oplossen/"
165																						target="_self"
166										>
167											Uw probleem oplossen
168										</a>
169									</li>
170																	<li
171										class="site-header__primary-navigation__item"
172																			>
173										<a
174											class="site-header__primary-navigation__link type-n"
175											href="/in-de-kijker/"
176																						target="_self"
177										>
178											In de kijker
179										</a>
180									</li>
181								
182								<li
183									class="site-header__primary-navigation__item"
184																	>
185									<a
186										class="site-header__primary-navigation__search-link type-n"
187										href="https://www.eccbe.eu/?s="
188																			>
189										Zoeken
190									</a>
191								</li>
192							</ul>
193						</nav>
194					
195											<nav class="site-header__secondary-navigation" aria-label="Secundair">
196							<ul class="site-header__secondary-navigation__list" role="list">
197																	<li
198										class="site-header__secondary-navigation__item"
199																			>
200										<a
201											class="site-header__secondary-navigation__link type-p"
202											href="/over-ecc/"
203																						target="_self"
204										>
205											Over ECC
206										</a>
207									</li>
208																	<li
209										class="site-header__secondary-navigation__item"
210																			>
211										<a
212											class="site-header__secondary-navigation__link type-p"
213											href="/contact/"
214																						target="_self"
215										>
216											Contact
217										</a>
218									</li>
219																	<li
220										class="site-header__secondary-navigation__item"
221																			>
222										<a
223											class="site-header__secondary-navigation__link type-p"
224											href="/veel-gestelde-vragen/"
225																						target="_self"
226										>
227											Veelgestelde vragen
228										</a>
229									</li>
230																	<li
231										class="site-header__secondary-navigation__item"
232																			>
233										<a
234											class="site-header__secondary-navigation__link type-p"
235											href="/pers/"
236																						target="_self"
237										>
238											Pers
239										</a>
240									</li>
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242
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277							class="language-switcher__menu-list__item__link type-l"
278							href="/"
279							role="menuitem"
280							lang="nl-BE"
281						>Nederlands</a>
282					</li>
283									<li
284						class="language-switcher__menu-list__item"
285											>
286						<a
287							class="language-switcher__menu-list__item__link type-l"
288							href="/fr/"
289							role="menuitem"
290							lang="fr-FR"
291						>Français</a>
292					</li>
293									<li
294						class="language-switcher__menu-list__item"
295											>
296						<a
297							class="language-switcher__menu-list__item__link type-l"
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299							role="menuitem"
300							lang="en-GB"
301						>English</a>
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305	</div>
306													</nav>
307									</div>
308			</div>
309		</div>
310	</div>
311</header>
312
313<main>
314		
315<div class="hero">
316	<div
317		class="wrapper"
318		data-is-flush-on-mobile
319	>
320		<div class="hero__content">
321			<div class="hero__content__title-container">
322				<div
323					class="hero__content__title-image"
324									></div>
325
326				<div
327					class="hero__content__breadcrumbs-and-title"
328									>
329					
330					<a
331						class="skip-to-main-content-link skip-to-main-content-link--target"
332						href="#main-content-anchor"
333						id="main-content-anchor"
334					>
335						Start van de hoofdinhoud
336					</a>
337
338					<h1 class="hero__content__breadcrumbs-and-title__title type-a">
339						Europees Centrum 
voor de Consument België
340					</h1>
341				</div>
342			</div>
343		</div>
344	</div>
345</div>
346
347	<div class="wrapper">
348		<div class="l-page">
349			<div class="l-page__content">
350					<div
351		class="intro-container"
352		data-l-page-content
353	>
354		<div class="intro">
355							<div class="intro__notice-text-and-dates">
356					
357											<p class="intro__notice-text-and-dates__text type-m">
358							Uw rechten als consument stoppen niet aan de grens. Hebt u een probleem met een aankoop in een andere Europese lidstaat, IJsland of het Verenigd Koninkrijk? Vind gratis een stap-voor-stap oplossing met de diensten van ECC België en zijn Europese netwerk.
359						</p>
360					
361					
362									</div>
363			
364					</div>
365	</div>
366
367									
368	<div
369		class="row"
370				data-l-page-content
371	>
372		<div class="step-list">
373			
374			
375			<ol class="step-list__list">
376															<li class="step-list__list__item">
377							
378															<div class="step-list__list__item__text">
379									<p><span data-teams="true">Ontdek <a href="/ontdek-je-rechten/">alles over uw rechten</a> als consument, wat u wel en wat u niet kunt eisen</span></p>
380
381								</div>
382													</li>
383																				<li class="step-list__list__item">
384							
385															<div class="step-list__list__item__text">
386									<p><span data-teams="true">Gebruik onze tools: <a href="https://www.eccbe.eu/webshopcheck/">doe de webshopcheck</a> of contacteer uw handelaar met behulp van onze</span>
386 <a href="/je-probleem-oplossen/voorbeeldbrieven/">voorbeeldbrieven</a></p>
387
388								</div>
389													</li>
390																				<li class="step-list__list__item">
391							
392															<div class="step-list__list__item__text">
393									<p><span data-teams="true">Vind <a href="/je-probleem-oplossen/">de instanties die u kunnen helpen</a> bij het oplossen van uw probleem, waaronder de </span> gratis dienst van het ECC België</p>
394
395								</div>
396													</li>
397												</ol>
398		</div>
399	</div>
400
401
402
403	<div
404		class="row"
405				data-l-page-content
406	>
407		<div class="teaser-list-a">
408							<h2 class="teaser-list-a__title type-b">
409					Ontdek uw rechten
410				</h2>
411			
412			<ul class="teaser-list-a__list">
413															<li class="teaser-list-a__list__item">
414							<a
415	class="teaser-a"
416			href="/ontdek-je-rechten/auto/"
417				data-theme="blue"
418	>
419	<div class="teaser-a__content">
420		<p
421			class="teaser-a__content__title type-i"
422							data-icon="car"
423					>
424			Auto
425		</p>
426
427					<p class="teaser-a__content__excerpt type-j">
428				Een auto kopen of huren in het buitenland en rijden in Europa: ECC België legt uit wat hierbij belangrijk is.
429			</p>
430			</div>
431</a>
432						</li>
433																				<li class="teaser-list-a__list__item">
434							<a
435	class="teaser-a"
436			href="/ontdek-je-rechten/diensten-in-europa/"
437				data-theme="blue"
438	>
439	<div class="teaser-a__content">
440		<p
441			class="teaser-a__content__title type-i"
442							data-icon="globe"
443					>
444			Diensten in het buitenland
445		</p>
446
447					<p class="teaser-a__content__excerpt type-j">
448				Natuurlijk kunt u ook in het buitenland rekenen op allerlei dienstverleners. ECC België legt u uit wat u hierover moet weten.
449			</p>
450			</div>
451</a>
452						</li>
453																				<li class="teaser-list-a__list__item">
454							<a
455	class="teaser-a"
456			href="/ontdek-je-rechten/face-to-face-aankopen/"
457				data-theme="blue"
458	>
459	<div class="teaser-a__content">
460		<p
461			class="teaser-a__content__title type-i"
462							data-icon="store"
463					>
464			Face to face aankopen
465		</p>
466
467					<p class="teaser-a__content__excerpt type-j">
468				Als consument wordt u beschermd door specifieke wetgeving wanneer u een aankoop doet in de winkel of buiten de verkoopruimten. Ontdek hoe.
469			</p>
470			</div>
471</a>
472						</li>
473																				<li class="teaser-list-a__list__item">
474							<a
475	class="teaser-a"
476			href="/ontdek-je-rechten/garantie/"
477				data-theme="blue"
478	>
479	<div class="teaser-a__content">
480		<p
481			class="teaser-a__content__title type-i"
482							data-icon="verified"
483					>
484			Garantie
485		</p>
486
487					<p class="teaser-a__content__excerpt type-j">
488				Is uw aankoop stuk? Of bent u ontevreden? Ontdek alles over wettelijke en commerciële garantie.
489			</p>
490			</div>
491</a>
492						</li>
493																				<li class="teaser-list-a__list__item">
494							<a
495	class="teaser-a"
496			href="/ontdek-je-rechten/online-aankopen/"
497				data-theme="blue"
498	>
499	<div class="teaser-a__content">
500		<p
501			class="teaser-a__content__title type-i"
502							data-icon="cart"
503					>
504			Onlineaankopen
505		</p>
506
507					<p class="teaser-a__content__excerpt type-j">
508				Online bestellen? Handiger kan het niet. Maar pas op voor de risico’s. Omzeil ze met ECC België.
509			</p>
510			</div>
511</a>
512						</li>
513																				<li class="teaser-list-a__list__item">
514							<a
515	class="teaser-a"
516			href="/ontdek-je-rechten/misleiding-en-oplichting/"
517				data-theme="blue"
518	>
519	<div class="teaser-a__content">
520		<p
521			class="teaser-a__content__title type-i"
522							data-icon="warning"
523					>
524			Oplichting en misleiding
525		</p>
526
527					<p class="teaser-a__content__excerpt type-j">
528				Welke soorten oneerlijke praktijken bestaan er? Hoe herkent u ze? En wat doet u als u slachtoffer werd? ECC België deelt talloze tips.
529			</p>
530			</div>
531</a>
532						</li>
533																				<li class="teaser-list-a__list__item">
534							<a
535	class="teaser-a"
536			href="/ontdek-je-rechten/reizen/"
537				data-theme="blue"
538	>
539	<div class="teaser-a__content">
540		<p
541			class="teaser-a__content__title type-i"
542							data-icon="passport"
543					>
544			Reizen in Europa
545		</p>
546
547					<p class="teaser-a__content__excerpt type-j">
548				Reisplannen? Fantastisch! En liefst zonder zorgen of problemen!<br />
549ECC België geeft u graag tips om uw reis goed voor te bereiden. En advies en hulp bij problemen met uw vlucht of trein, pakketreis of accommodatie.
550			</p>
551			</div>
552</a>
553						</li>
554																				<li class="teaser-list-a__list__item">
555							<a
556	class="teaser-a"
557			href="/ontdek-je-rechten/telefonische-aankopen/"
558				data-theme="blue"
559	>
560	<div class="teaser-a__content">
561		<p
562			class="teaser-a__content__title type-i"
563							data-icon="phone"
564					>
565			Telefonische aankopen
566		</p>
567
568					<p class="teaser-a__content__excerpt type-j">
569				Telefonische verkopers smeren u weleens iets aan dat u niet wilt. Zorg er dus voor dat u uw rechten kent.
570			</p>
571			</div>
572</a>
573						</li>
574												</ul>
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576	</div>
577
578
579
580	<div
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584	>
585		<div class="teaser-list-c">
586							<h2 class="teaser-list-c__title type-b">
587					In de kijker
588				</h2>
589			
590			<ul class="teaser-list-c__list">
591															<li class="teaser-list-c__list__item">
592							<a
593	class="teaser-c"
594			href="/in-de-kijker/wrapping-up-2025/"
595	>
596	<p class="teaser-c__title type-i">
597		Wrapping-up 2025
598	</p>
599
600			<ul class="teaser-c__notices-and-categories">
601															<li class="teaser-c__notices-and-categories__category type-k">
602						Nieuws
603					</li>
604									</ul>
605	
606			<p class="teaser-c__excerpt type-j">
607			Een overzicht van de recente veranderingen bij ECC België, de evolutie van de Europese consumentenrechten en onze plannen voor 2026.
608		</p>
609	
610			<time
611			class="teaser-c__date type-k"
612			datetime="2025-12-17T15:28:00+01:00"
613		>
614			17 december 2025
615		</time>
616	</a>
617						</li>
618																				<li class="teaser-list-c__list__item">
619							<a
620	class="teaser-c"
621			href="/in-de-kijker/hebt-u-een-factuur-ontvangen-van-norwegian-lab-dit-is-ons-advies/"
622	>
623	<p class="teaser-c__title type-i">
624		Hebt u een factuur ontvangen van Norwegian Lab? Dit is ons advies
625	</p>
626
627			<ul class="teaser-c__notices-and-categories">
628															<li class="teaser-c__notices-and-categories__category type-k">
629						Nieuws
630					</li>
631									</ul>
632	
633			<p class="teaser-c__excerpt type-j">
634			Doet de naam TComplex, Craveless, Hair and Skin of Norwegian Lab een belletje rinkelen? Werd u verrast door een ongewenst abonnement dat u moet betalen via Riverty? Lees dan verder.
635		</p>
636	
637			<time
638			class="teaser-c__date type-k"
639			datetime="2025-12-11T15:23:00+01:00"
640		>
641			11 december 2025
642		</time>
643	</a>
644						</li>
645																				<li class="teaser-list-c__list__item">
646							<a
647	class="teaser-c"
648			href="/in-de-kijker/booking-com-en-partners-wie-is-verantwoordelijk-voor-wat/"
649	>
650	<p class="teaser-c__title type-i">
651		Booking.com en partners: wie is verantwoordelijk voor wat?
652	</p>
653
654			<ul class="teaser-c__notices-and-categories">
655															<li class="teaser-c__notices-and-categories__category type-k">
656						Nieuws
657					</li>
658									</ul>
659	
660			<p class="teaser-c__excerpt type-j">
661			Booking.com is vandaag één van de grootste online platforms, maar dat betekent niet dat alles altijd vlekkeloos verloopt. Soms zit er een ander bedrijf achter uw reservering, waardoor de verantwoordelijkheid verschuift. Hoe weet u wie u moet aanspreken bij problemen? Ontdek het hier en voorkom dat uw volgende boeking een ongewenste verrassing wordt.
662		</p>
663	
664			<time
665			class="teaser-c__date type-k"
666			datetime="2025-12-08T15:26:00+01:00"
667		>
668			08 december 2025
669		</time>
670	</a>
671						</li>
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673
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678						>
679							<span class="teaser-list-c__read-more__link__text type-j">
680								<b>
681									Lees alle nieuwsberichten
682								</b>
683							</span>
684						</a>
685					</div>
686							
687					</div>
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689
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714					<p><span class="TextRun SCXW65264710 BCX8" lang="NL-BE" xml:lang="NL-BE" data-contrast="auto"><span class="NormalTextRun SCXW65264710 BCX8">Volg de stappen om een vraag of klacht in te dienen.</span></span></p>
715
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773				<p>ECC België helpt Belgische consumenten die een grensoverschrijdend probleem ondervinden bij een onderneming gevestigd in de EU, Noorwegen, IJsland en het Verenigd Koninkrijk.</p>
774<p><a href="/over-ecc/wat-ecc-belgie-voor-u-kan-doen/">Lees wat we wel en niet voor je kunnen doen</a></p>
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815				Een handig overzicht om je klacht snel en duidelijk over te brengen.
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855				Hebt u een probleem met een aankoop in een andere Europese lidstaat? ECC België bekijkt uw rechten als consument.
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1164								</a>
1165							</li>
1166											</ul>
1167				</div>
1168					</div>
1169	</div>
1170
1171					<div class="site-footer__trailer">
1172	<a
1173		class="site-footer__trailer__image-container"
1174					href="https://european-union.europa.eu/index_nl"
1175			>
1176		<img
1177			class="site-footer__trailer__image"
1178			src="https://wp-static.assets.sh/ETCq-NZ2IOuKwRZfUoCGUTZBneSPZSYpAuIja-KKf8I/assets/images/co-funded-nl.svg"
1179			alt="Medegefinancierd door de Europese Unie"
1180			width="234"
1181			height="45"
1182		>
1183	</a>
1184
1185			<p class="site-footer__trailer__text type-k">
1186			Gratis juridische hulp aan consumenten dankzij de steun van de Europese Unie, de FOD Economie en OOBC vzw. Dit project is medegefinancierd door de Europese Unie. De verwoorde visies en meningen zijn van de auteur(s) en stemmen niet noodzakelijk overeen met die van de Europese Unie of het Europees Uitvoerend Agentschap Innovatieraad en kmo’s (EISMEA). Zij aanvaarden hiervoor geen enkele verantwoordelijkheid. Deze disclaimer geldt ook voor de Federale Overheidsdienst Economie, K.M.O., Middenstand en Energie, medefinancier van het project.
1187		</p>
1188	</div>
1189			</div>
1190</footer>
1191
1192				<mr-navigation-overlay
1193		aria-label="Menu"
1194		aria-modal="true"
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1199	>
1200		<div class="modal-dialog__content">
1201			<div class="navigation-overlay">
1202				<div class="wrapper">
1203					<div class="navigation-overlay__header">
1204						<div class="navigation-overlay__logo-container">
1205							<a
1206								href="https://www.eccbe.eu/"
1207								title="ECC België"
1208								class="navigation-overlay__home-link"
1209							>
1210								<img
1211									class="navigation-overlay__home-link__image"
1212									src="https://wp-static.assets.sh/ETCq-NZ2IOuKwRZfUoCGUTZBneSPZSYpAuIja-KKf8I/assets/images/logo-nl.svg"
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1226								aria-label="Close menu"
1227								class="navigation-overlay__header__close__button"
1228							>
1229								<span class="u-visually-hidden">Close menu</span>
1230							</button>
1231						</mr-input-sink>
1232					</div>
1233
1234					<div class="navigation-overlay__menu">
1235													<nav
1236								class="navigation-overlay__menu__primary-navigation"
1237								aria-label="Primair"
1238								modal-autofocus
1239								tabindex="-1"
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1241								<ul class="navigation-overlay__menu__primary-navigation__list" role="list">
1242																			<li
1243											class="navigation-overlay__menu__primary-navigation__list__item"
1244																					>
1245											<a
1246												class="navigation-overlay__menu__primary-navigation__list__item__link type-o"
1247												href="/ontdek-je-rechten/"
1248																								target="_self"
1249											>
1250												Ontdek uw rechten
1251											</a>
1252										</li>
1253																			<li
1254											class="navigation-overlay__menu__primary-navigation__list__item"
1255																					>
1256											<a
1257												class="navigation-overlay__menu__primary-navigation__list__item__link type-o"
1258												href="/je-probleem-oplossen/"
1259																								target="_self"
1260											>
1261												Uw probleem oplossen
1262											</a>
1263										</li>
1264																			<li
1265											class="navigation-overlay__menu__primary-navigation__list__item"
1266																					>
1267											<a
1268												class="navigation-overlay__menu__primary-navigation__list__item__link type-o"
1269												href="/in-de-kijker/"
1270																								target="_self"
1271											>
1272												In de kijker
1273											</a>
1274										</li>
1275									
1276									<li
1277										class="navigation-overlay__menu__primary-navigation__list__item"
1278																			>
1279										<a
1280											class="navigation-overlay__menu__primary-navigation__search-link type-o"
1281											href="https://www.eccbe.eu/?s="
1282																					>
1283											Zoeken
1284										</a>
1285									</li>
1286								</ul>
1287							</nav>
1288						
1289													<nav class="navigation-overlay__menu__secondary-navigation" aria-label="Secundair">
1290								<ul class="navigation-overlay__menu__secondary-navigation__list" role="list">
1291																			<li
1292											class="navigation-overlay__menu__secondary-navigation__list__item"
1293																					>
1294											<a
1295												class="navigation-overlay__menu__secondary-navigation__list__item__link type-q"
1296												href="/over-ecc/"
1297																								target="_self"
1298											>
1299												Over ECC
1300											</a>
1301										</li>
1302																			<li
1303											class="navigation-overlay__menu__secondary-navigation__list__item"
1304																					>
1305											<a
1306												class="navigation-overlay__menu__secondary-navigation__list__item__link type-q"
1307												href="/contact/"
1308																								target="_self"
1309											>
1310												Contact
1311											</a>
1312										</li>
1313																			<li
1314											class="navigation-overlay__menu__secondary-navigation__list__item"
1315																					>
1316											<a
1317												class="navigation-overlay__menu__secondary-navigation__list__item__link type-q"
1318												href="/veel-gestelde-vragen/"
1319																								target="_self"
1320											>
1321												Veelgestelde vragen
1322											</a>
1323										</li>
1324																			<li
1325											class="navigation-overlay__menu__secondary-navigation__list__item"
1326																					>
1327											<a
1328												class="navigation-overlay__menu__secondary-navigation__list__item__link type-q"
1329												href="/pers/"
1330																								target="_self"
1331											>
1332												Pers
1333											</a>
1334										</li>
1335																	</ul>
1336							</nav>
1337						
1338													<nav class="navigation-overlay__menu__language-switcher">
1339								<h2
1340									class="navigation-overlay__menu__language-switcher__title type-j"
1341								>
1342									<span class="navigation-overlay__menu__language-switcher__title__icon"></span>
1343
1344									<b>Kies je taal</b>
1345								</h2>
1346
1347								<ul class="navigation-overlay__menu__language-switcher__list">
1348																			<li
1349											class="navigation-overlay__menu__language-switcher__list__item"
1350																							aria-current="true"
1351												data-is-active
1352																					>
1353											<a
1354												class="navigation-overlay__menu__language-switcher__list__item__link"
1355												href="/"
1356												lang="nl-BE"
1357											>
1358												<span class="navigation-overlay__menu__language-switcher__list__item__link__icon"></span>
1359
1360												<span class="type-l">Nederlands</span>
1361											</a>
1362										</li>
1363																			<li
1364											class="navigation-overlay__menu__language-switcher__list__item"
1365																					>
1366											<a
1367												class="navigation-overlay__menu__language-switcher__list__item__link"
1368												href="/fr/"
1369												lang="fr-FR"
1370											>
1371												<span class="navigation-overlay__menu__language-switcher__list__item__link__icon"></span>
1372
1373												<span class="type-l">Français</span>
1374											</a>
1375										</li>
1376																			<li
1377											class="navigation-overlay__menu__language-switcher__list__item"
1378																					>
1379											<a
1380												class="navigation-overlay__menu__language-switcher__list__item__link"
1381												href="/en/"
1382												lang="en-GB"
1383											>
1384												<span class="navigation-overlay__menu__language-switcher__list__item__link__icon"></span>
1385
1386												<span class="type-l">English</span>
1387											</a>
1388										</li>
1389																	</ul>
1390							</nav>
1391											</div>
1392				</div>
1393			</div>
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1423			<a id="pita-taris-4" href="/wiki/Item:4/" rel="nofollow" >wiki 4</a>
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