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91 92 </head> 93 <body> 94 <a 95 href="#main-content-anchor" 96 class="skip-to-main-content-link" 97 > 98 Overslaan naar hoofdinhoud. 99 </a> 100 101 102<header class="site-header-container"> 103 <div class="wrapper"> 104 <div class="site-header"> 105 <div class="site-header__logo-container"> 106 <a 107 href="https://www.eccbe.eu/" 108 title="ECC België" 109 class="site-header__home-link" 110 > 111 <img 112 class="site-header__home-link__image" 113 src="https://wp-static.assets.sh/ETCq-NZ2IOuKwRZfUoCGUTZBneSPZSYpAuIja-KKf8I/assets/images/logo-nl.svg" 114 alt="Homepagina" 115 width="210" 116 height="89" 117 > 118 </a> 119 </div> 120 121 <div class="site-header__mobile"> 122 <a 123 class="site-header__mobile__search-link" 124 href="https://www.eccbe.eu/?s=" 125 aria-label="Zoeken" 126 > 127 </a> 128 129 <mr-input-sink 130 data-directive="open" 131 data-for="navigation-overlay" 132 > 133 <button 134 aria-label="Open menu" 135 class="site-header__mobile__hamburger-button" 136 > 137 <span 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182 <li 183 class="site-header__primary-navigation__item" 184 > 185 <a 186 class="site-header__primary-navigation__search-link type-n" 187 href="https://www.eccbe.eu/?s=" 188 > 189 Zoeken 190 </a> 191 </li> 192 </ul> 193 </nav> 194 195 <nav class="site-header__secondary-navigation" aria-label="Secundair"> 196 <ul class="site-header__secondary-navigation__list" role="list"> 197 <li 198 class="site-header__secondary-navigation__item" 199 > 200 <a 201 class="site-header__secondary-navigation__link type-p" 202 href="/over-ecc/" 203 target="_self" 204 > 205 Over ECC 206 </a> 207 </li> 208 <li 209 class="site-header__secondary-navigation__item" 210 > 211 <a 212 class="site-header__secondary-navigation__link type-p" 213 href="/contact/" 214 target="_self" 215 > 216 Contact 217 </a> 218 </li> 219 <li 220 class="site-header__secondary-navigation__item" 221 > 222 <a 223 class="site-header__secondary-navigation__link type-p" 224 href="/veel-gestelde-vragen/" 225 target="_self" 226 > 227 Veelgestelde vragen 228 </a> 229 </li> 230 <li 231 class="site-header__secondary-navigation__item" 232 > 233 <a 234 class="site-header__secondary-navigation__link type-p" 235 href="/pers/" 236 target="_self" 237 > 238 Pers 239 </a> 240 </li> 241 </ul> 242 243 244 <div class="language-switcher"> 245 <mr-input-sink data-for="menu-a1-controller" data-directive="toggle-end" data-keys="ArrowUp"> 246 <mr-input-sink data-for="menu-a1-controller" data-directive="toggle-start" data-keys="ArrowDown"> 247 <button 248 class="language-switcher__menu-button type-l" 249 id="menu-a1-button" 250 aria-haspopup="true" 251 aria-controls="menu-a1" 252 aria-expanded="false" 253 > 254 Nederlands 255 </button> 256 </mr-input-sink> 257 </mr-input-sink> 258 259 <mr-menu 260 class="language-switcher__menu" 261 id="menu-a1-controller" 262 data-state="closed" 263 inert 264 > 265 <ul 266 class="language-switcher__menu-list" 267 id="menu-a1" 268 role="menu" 269 aria-labelledby="menu-a1-button" 270 > 271 <li 272 class="language-switcher__menu-list__item" 273 aria-current="true" 274 data-is-active 275 > 276 <a 277 class="language-switcher__menu-list__item__link type-l" 278 href="/" 279 role="menuitem" 280 lang="nl-BE" 281 >Nederlands</a> 282 </li> 283 <li 284 class="language-switcher__menu-list__item" 285 > 286 <a 287 class="language-switcher__menu-list__item__link type-l" 288 href="/fr/" 289 role="menuitem" 290 lang="fr-FR" 291 >Français</a> 292 </li> 293 <li 294 class="language-switcher__menu-list__item" 295 > 296 <a 297 class="language-switcher__menu-list__item__link type-l" 298 href="/en/" 299 role="menuitem" 300 lang="en-GB" 301 >English</a> 302 </li> 303 </ul> 304 </mr-menu> 305 </div> 306 </nav> 307 </div> 308 </div> 309 </div> 310 </div> 311</header> 312 313<main> 314 315<div class="hero"> 316 <div 317 class="wrapper" 318 data-is-flush-on-mobile 319 > 320 <div class="hero__content"> 321 <div class="hero__content__title-container"> 322 <div 323 class="hero__content__title-image" 324 ></div> 325 326 <div 327 class="hero__content__breadcrumbs-and-title" 328 > 329 330 <a 331 class="skip-to-main-content-link skip-to-main-content-link--target" 332 href="#main-content-anchor" 333 id="main-content-anchor" 334 > 335 Start van de hoofdinhoud 336 </a> 337 338 <h1 class="hero__content__breadcrumbs-and-title__title type-a"> 339 Europees Centrum â¨voor de Consument België 340 </h1> 341 </div> 342 </div> 343 </div> 344 </div> 345</div> 346 347 <div class="wrapper"> 348 <div class="l-page"> 349 <div class="l-page__content"> 350 <div 351 class="intro-container" 352 data-l-page-content 353 > 354 <div class="intro"> 355 <div class="intro__notice-text-and-dates"> 356 357 <p class="intro__notice-text-and-dates__text type-m"> 358 Uw rechten als consument stoppen niet aan de grens. Hebt u een probleem met een aankoop in een andere Europese lidstaat, IJsland of het Verenigd Koninkrijk? Vind gratis een stap-voor-stap oplossing met de diensten van ECC België en zijn Europese netwerk. 359 </p> 360 361 362 </div> 363 364 </div> 365 </div> 366 367 368 <div 369 class="row" 370 data-l-page-content 371 > 372 <div class="step-list"> 373 374 375 <ol class="step-list__list"> 376 <li class="step-list__list__item"> 377 378 <div class="step-list__list__item__text"> 379 <p><span data-teams="true">Ontdek <a href="/ontdek-je-rechten/">alles over uw rechten</a> als consument, wat u wel en wat u niet kunt eisen</span></p> 380 381 </div> 382 </li> 383 <li class="step-list__list__item"> 384 385 <div class="step-list__list__item__text"> 386 <p><span data-teams="true">Gebruik onze tools: <a href="https://www.eccbe.eu/webshopcheck/">doe de webshopcheck</a> of contacteer uw handelaar met behulp van onze</span>
386 <a href="/je-probleem-oplossen/voorbeeldbrieven/">voorbeeldbrieven</a></p> 387 388 </div> 389 </li> 390 <li class="step-list__list__item"> 391 392 <div class="step-list__list__item__text"> 393 <p><span data-teams="true">Vind <a href="/je-probleem-oplossen/">de instanties die u kunnen helpen</a> bij het oplossen van uw probleem, waaronder de </span> gratis dienst van het ECC België</p> 394 395 </div> 396 </li> 397 </ol> 398 </div> 399 </div> 400 401 402 403 <div 404 class="row" 405 data-l-page-content 406 > 407 <div class="teaser-list-a"> 408 <h2 class="teaser-list-a__title type-b"> 409 Ontdek uw rechten 410 </h2> 411 412 <ul class="teaser-list-a__list"> 413 <li class="teaser-list-a__list__item"> 414 <a 415 class="teaser-a" 416 href="/ontdek-je-rechten/auto/" 417 data-theme="blue" 418 > 419 <div class="teaser-a__content"> 420 <p 421 class="teaser-a__content__title type-i" 422 data-icon="car" 423 > 424 Auto 425 </p> 426 427 <p class="teaser-a__content__excerpt type-j"> 428 Een auto kopen of huren in het buitenland en rijden in Europa: ECC België legt uit wat hierbij belangrijk is. 429 </p> 430 </div> 431</a> 432 </li> 433 <li class="teaser-list-a__list__item"> 434 <a 435 class="teaser-a" 436 href="/ontdek-je-rechten/diensten-in-europa/" 437 data-theme="blue" 438 > 439 <div class="teaser-a__content"> 440 <p 441 class="teaser-a__content__title type-i" 442 data-icon="globe" 443 > 444 Diensten in het buitenland 445 </p> 446 447 <p class="teaser-a__content__excerpt type-j"> 448 Natuurlijk kunt u ook in het buitenland rekenen op allerlei dienstverleners. ECC België legt u uit wat u hierover moet weten. 449 </p> 450 </div> 451</a> 452 </li> 453 <li class="teaser-list-a__list__item"> 454 <a 455 class="teaser-a" 456 href="/ontdek-je-rechten/face-to-face-aankopen/" 457 data-theme="blue" 458 > 459 <div class="teaser-a__content"> 460 <p 461 class="teaser-a__content__title type-i" 462 data-icon="store" 463 > 464 Face to face aankopen 465 </p> 466 467 <p class="teaser-a__content__excerpt type-j"> 468 Als consument wordt u beschermd door specifieke wetgeving wanneer u een aankoop doet in de winkel of buiten de verkoopruimten. Ontdek hoe. 469 </p> 470 </div> 471</a> 472 </li> 473 <li class="teaser-list-a__list__item"> 474 <a 475 class="teaser-a" 476 href="/ontdek-je-rechten/garantie/" 477 data-theme="blue" 478 > 479 <div class="teaser-a__content"> 480 <p 481 class="teaser-a__content__title type-i" 482 data-icon="verified" 483 > 484 Garantie 485 </p> 486 487 <p class="teaser-a__content__excerpt type-j"> 488 Is uw aankoop stuk? Of bent u ontevreden? Ontdek alles over wettelijke en commerciële garantie. 489 </p> 490 </div> 491</a> 492 </li> 493 <li class="teaser-list-a__list__item"> 494 <a 495 class="teaser-a" 496 href="/ontdek-je-rechten/online-aankopen/" 497 data-theme="blue" 498 > 499 <div class="teaser-a__content"> 500 <p 501 class="teaser-a__content__title type-i" 502 data-icon="cart" 503 > 504 Onlineaankopen 505 </p> 506 507 <p class="teaser-a__content__excerpt type-j"> 508 Online bestellen? Handiger kan het niet. Maar pas op voor de risicoâs. Omzeil ze met ECC België. 509 </p> 510 </div> 511</a> 512 </li> 513 <li class="teaser-list-a__list__item"> 514 <a 515 class="teaser-a" 516 href="/ontdek-je-rechten/misleiding-en-oplichting/" 517 data-theme="blue" 518 > 519 <div class="teaser-a__content"> 520 <p 521 class="teaser-a__content__title type-i" 522 data-icon="warning" 523 > 524 Oplichting en misleiding 525 </p> 526 527 <p class="teaser-a__content__excerpt type-j"> 528 Welke soorten oneerlijke praktijken bestaan er? Hoe herkent u ze? En wat doet u als u slachtoffer werd? ECC België deelt talloze tips. 529 </p> 530 </div> 531</a> 532 </li> 533 <li class="teaser-list-a__list__item"> 534 <a 535 class="teaser-a" 536 href="/ontdek-je-rechten/reizen/" 537 data-theme="blue" 538 > 539 <div class="teaser-a__content"> 540 <p 541 class="teaser-a__content__title type-i" 542 data-icon="passport" 543 > 544 Reizen in Europa 545 </p> 546 547 <p class="teaser-a__content__excerpt type-j">
548 Reisplannen? Fantastisch! En liefst zonder zorgen of problemen!<br /> 549ECC België geeft u graag tips om uw reis goed voor te bereiden. En advies en hulp bij problemen met uw vlucht of trein, pakketreis of accommodatie. 550 </p> 551 </div> 552</a> 553 </li> 554 <li class="teaser-list-a__list__item"> 555 <a 556 class="teaser-a" 557 href="/ontdek-je-rechten/telefonische-aankopen/" 558 data-theme="blue" 559 > 560 <div class="teaser-a__content"> 561 <p 562 class="teaser-a__content__title type-i" 563 data-icon="phone" 564 > 565 Telefonische aankopen 566 </p> 567 568 <p class="teaser-a__content__excerpt type-j"> 569 Telefonische verkopers smeren u weleens iets aan dat u niet wilt. Zorg er dus voor dat u uw rechten kent. 570 </p> 571 </div> 572</a> 573 </li> 574 </ul> 575 </div> 576 </div> 577 578 579 580 <div 581 class="row" 582 id="in-de-kijker" 583 data-l-page-content 584 > 585 <div class="teaser-list-c"> 586 <h2 class="teaser-list-c__title type-b"> 587 In de kijker 588 </h2> 589 590 <ul class="teaser-list-c__list"> 591 <li class="teaser-list-c__list__item"> 592 <a 593 class="teaser-c" 594 href="/in-de-kijker/wrapping-up-2025/" 595 > 596 <p class="teaser-c__title type-i"> 597 Wrapping-up 2025 598 </p> 599 600 <ul class="teaser-c__notices-and-categories"> 601 <li class="teaser-c__notices-and-categories__category type-k"> 602 Nieuws 603 </li> 604 </ul> 605 606 <p class="teaser-c__excerpt type-j"> 607 Een overzicht van de recente veranderingen bij ECC België, de evolutie van de Europese consumentenrechten en onze plannen voor 2026. 608 </p> 609 610 <time 611 class="teaser-c__date type-k" 612 datetime="2025-12-17T15:28:00+01:00" 613 > 614 17 december 2025 615 </time> 616 </a> 617 </li> 618 <li class="teaser-list-c__list__item"> 619 <a 620 class="teaser-c" 621 href="/in-de-kijker/hebt-u-een-factuur-ontvangen-van-norwegian-lab-dit-is-ons-advies/" 622 > 623 <p class="teaser-c__title type-i"> 624 Hebt u een factuur ontvangen van Norwegian Lab? Dit is ons advies 625 </p> 626 627 <ul class="teaser-c__notices-and-categories"> 628 <li class="teaser-c__notices-and-categories__category type-k"> 629 Nieuws 630 </li> 631 </ul> 632 633 <p class="teaser-c__excerpt type-j"> 634 Doet de naam TComplex, Craveless, Hair and Skin of Norwegian Lab een belletje rinkelen? Werd u verrast door een ongewenst abonnement dat u moet betalen via Riverty? Lees dan verder. 635 </p> 636 637 <time 638 class="teaser-c__date type-k" 639 datetime="2025-12-11T15:23:00+01:00" 640 > 641 11 december 2025 642 </time> 643 </a> 644 </li> 645 <li class="teaser-list-c__list__item"> 646 <a 647 class="teaser-c" 648 href="/in-de-kijker/booking-com-en-partners-wie-is-verantwoordelijk-voor-wat/" 649 > 650 <p class="teaser-c__title type-i"> 651 Booking.com en partners: wie is verantwoordelijk voor wat? 652 </p> 653 654 <ul class="teaser-c__notices-and-categories"> 655 <li class="teaser-c__notices-and-categories__category type-k"> 656 Nieuws 657 </li> 658 </ul> 659 660 <p class="teaser-c__excerpt type-j"> 661 Booking.com is vandaag één van de grootste online platforms, maar dat betekent niet dat alles altijd vlekkeloos verloopt. Soms zit er een ander bedrijf achter uw reservering, waardoor de verantwoordelijkheid verschuift. Hoe weet u wie u moet aanspreken bij problemen? Ontdek het hier en voorkom dat uw volgende boeking een ongewenste verrassing wordt. 662 </p> 663 664 <time 665 class="teaser-c__date type-k" 666 datetime="2025-12-08T15:26:00+01:00" 667 > 668 08 december 2025 669 </time> 670 </a> 671 </li> 672 </ul> 673 674 <div class="teaser-list-c__read-more"> 675 <a 676 href="/in-de-kijker/" 677 class="teaser-list-c__read-more__link" 678 > 679 <span class="teaser-list-c__read-more__link__text type-j"> 680 <b> 681 Lees alle nieuwsberichten 682 </b> 683 </span> 684 </a> 685 </div> 686 687 </div> 688 </div> 689 690 </div> 691 692 <aside class="l-page__asides"> 693 <div 694 class="l-page__asides__content" 695 > 696 <div class="row"> 697 698 699 <div 700 class="row" 701 data-l-page-content 702 > 703 <div 704 class="banner" 705 data-theme="green" 706 > 707 <h2 class="banner__title type-j"> 708 <b> 709 Hulp nodig van ECC België? 710 </b> 711 </h2> 712 713 <div class="banner__text"> 714 <p><span class="TextRun SCXW65264710 BCX8" lang="NL-BE" xml:lang="NL-BE" data-contrast="auto"><span class="NormalTextRun SCXW65264710 BCX8">Volg de stappen om een vraag of klacht in te dienen.</span></span></p> 715
716 </div> 717 718 <a 719 href="/je-probleem-oplossen/klacht-indienen/" 720 class="banner_button button type-j" 721 target="" 722 > 723 <b> 724 Naar het formulier 725 </b> 726 </a> 727 </div> 728 </div> 729 730 731 <div 732 class="row" 733 data-l-page-content 734 > 735 <div 736 class="banner" 737 data-theme="blue-gradient" 738 > 739 <h2 class="banner__title type-j"> 740 <b> 741 Wat denkt u van onze website? 742 </b> 743 </h2> 744 745 <div class="banner__text"> 746 <p>Wij ontvangen graag uw feedback via onze korte enquête!</p> 747 748 </div> 749 750 <a 751 href="https://nl.surveymonkey.com/r/B3SLYKP" 752 class="banner_button button type-j" 753 target="" 754 > 755 <b> 756 Vul onze survey in 757 </b> 758 </a> 759 </div> 760 </div> 761 </div> 762 </div> 763 </aside> 764 </div> 765 </div> 766</main> 767 768 <footer class="site-footer-container"> 769 <div class="site-footer"> 770 <div class="site-footer__doormat"> 771 <div class="site-footer__doormat__text-container"> 772 <div class="site-footer__doormat__text"> 773 <p>ECC België helpt Belgische consumenten die een grensoverschrijdend probleem ondervinden bij een onderneming gevestigd in de EU, Noorwegen, IJsland en het Verenigd Koninkrijk.</p> 774<p><a href="/over-ecc/wat-ecc-belgie-voor-u-kan-doen/">Lees wat we wel en niet voor je kunnen doen</a></p> 775 776 </div> 777 </div> 778 779 <ul class="site-footer__doormat__teaser-list"> 780 <li class="site-footer__doormat__teaser-list__item"> 781 <a 782 class="teaser-a" 783 href="/?s=" 784 data-theme="blue" 785 > 786 <div class="teaser-a__content"> 787 <p 788 class="teaser-a__content__title type-i" 789 data-icon="search" 790 > 791 Zoeken 792 </p> 793 794 <p class="teaser-a__content__excerpt type-j"> 795 Doorzoek ons volledige aanbod. 796 </p> 797 </div> 798</a> 799 </li> 800 <li class="site-footer__doormat__teaser-list__item"> 801 <a 802 class="teaser-a" 803 href="/je-probleem-oplossen/voorbeeldbrieven/" 804 data-theme="blue" 805 > 806 <div class="teaser-a__content"> 807 <p 808 class="teaser-a__content__title type-i" 809 data-icon="document" 810 > 811 Voorbeeldbrieven 812 </p> 813 814 <p class="teaser-a__content__excerpt type-j"> 815 Een handig overzicht om je klacht snel en duidelijk over te brengen. 816 </p> 817 </div> 818</a> 819 </li> 820 <li class="site-footer__doormat__teaser-list__item"> 821 <a 822 class="teaser-a" 823 href="/webshopcheck/" 824 data-theme="blue" 825 > 826 <div class="teaser-a__content"> 827 <p 828 class="teaser-a__content__title type-i" 829 data-icon="identify" 830 > 831 WebshopCheck 832 </p> 833 834 <p class="teaser-a__content__excerpt type-j"> 835 Met een gerust gemoed op het internet? Dat kan! Gebruik de âWebshopCheckâ van ECC België en koop veilig online. 836 </p> 837 </div> 838</a> 839 </li> 840 <li class="site-footer__doormat__teaser-list__item"> 841 <a 842 class="teaser-a" 843 href="/je-probleem-oplossen/klacht-indienen/" 844 data-theme="blue" 845 > 846 <div class="teaser-a__content"> 847 <p 848 class="teaser-a__content__title type-i" 849 data-icon="speech" 850 > 851 Vraag hulp aan ECC België 852 </p> 853 854 <p class="teaser-a__content__excerpt type-j"> 855 Hebt u een probleem met een aankoop in een andere Europese lidstaat? ECC België bekijkt uw rechten als consument. 856 </p> 857 </div> 858</a> 859 </li> 860 </ul> 861 </div> 862 863 864<nav 865 class="site-footer__navigation" 866 aria-label="Footer" 867> 868 <ul class="site-footer__navigation__list"> 869 <li class="site-footer__navigation__list__item"> 870 <p class="site-footer__navigation__list__item__title type-j"> 871 <b> 872 Je probleem oplossen 873 </b> 874 </p> 875 876 <ul class="site-footer__navigation__list__item__menu-list"> 877 <li 878 class="site-footer__navigation__list__item__menu-list__item" 879 > 880 <a 881 class="site-footer__navigation__list__item__menu-list__item__link" 882 href="https://www.eccbe.eu/je-probleem-oplossen/klacht-indienen/" 883 > 884 Vraag hulp aan ECC België 885 </a> 886 </li> 887 <li 888 class="site-footer__navigation__list__item__menu-list__item" 889 > 890 <a 891 class="site-footer__navigation__list__item__menu-list__item__link"
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