1<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width, initial-scale=1"/><link rel="preload" as="image" href="/__l5e/assets-v1/8623465d-ccf5-48e8-a840-642d9c2c34b5/soccerment-logo-horizontal.png"/><link rel="stylesheet" href="/assets/styles-lQsNrGQX.css" data-precedence="default"/><link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Poppins:ital,wght@0,300;0,400;0,500;0,600;1,400;1,500&display=swap" data-precedence="default"/><link rel="stylesheet" href="https://fonts.googleapis.com/css2?family=Lora:wght@400;600&display=swap" data-precedence="default"/><title>FAQ: Answers by Product Family | Soccerment</title><meta name="theme-color" content="#060E1A"/><meta name="description" content="Answers organised by product family: SICS+ and Atlas, XSEED GPS, XSEED Smart Shinguards, education and certification, accounts and support."/><meta property="og:title" content="FAQ: Answers by Product Family | Soccerment"/><meta property="og:description" content="Answers organised by product family: SICS+ and Atlas, XSEED GPS, XSEED Smart Shinguards, education and certification, accounts and support."/><meta property="og:type" content="website"/><meta property="og:site_name" content="Soccerment"/><meta name="twitter:card" content="summary_large_image"/><meta property="og:locale" content="en_US"/><meta property="og:url" content="https://soccerment.com/support"/><meta property="og:image" content="https://soccerment.com/__l5e/assets-v1/0be1c60f-627d-4099-a513-570b9d91a7ba/og-hero-body-1600.jpg"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="630"/><meta name="twitter:image" content="https://soccerment.com/__l5e/assets-v1/0be1c60f-627d-4099-a513-570b9d91a7ba/og-hero-body-1600.jpg"/><meta name="twitter:title" content="FAQ: Answers by Product Family | Soccerment"/><meta name="twitter:description" content="Answers organised by product family: SICS+ and Atlas, XSEED GPS, XSEED Smart Shinguards, education and certification, accounts and support."/><link rel="modulepreload" href="/assets/index-BCQHTXbu.js"/><link rel="modulepreload" href="/assets/support-BR2bV2m1.js"/><link rel="modulepreload" href="/assets/FaqPage-Yeagsc7m.js"/><link rel="icon" href="/favicon.ico" sizes="48x48"/><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32.png"/><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16.png"/><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png"/><link rel="manifest" href="/site.webmanifest"/><link rel="preconnect" href="https://fonts.googleapis.com"/><link rel="preconnect" href="https://fonts.gstatic.com" crossorigin="anonymous"/><link rel="canonical" href="https://soccerment.com/support"/><link rel="alternate" hrefLang="en" href="https://soccerment.com/support"/><link rel="alternate" hrefLang="it" href="https://soccerment.com/it/support"/><link rel="alternate" hrefLang="es" href="https://soccerment.com/es/support"/><link rel="alternate" hrefLang="fr" href="https://soccerment.com/fr/support"/><link rel="alternate" hrefLang="pt" href="https://soccerment.com/pt/support"/><link rel="alternate" hrefLang="x-default" href="https://soccerment.com/support"/>
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1<script type="application/ld+json">{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What are XSEED smart shin guards and how are they different from other devices?","acceptedAnswer":{"@type":"Answer","text":"XSEED shin guards are the most advanced wearable in football, built to deliver 360-degree performance tracking. Unlike traditional GPS vests or boot-mounted sensors, which only measure physical parameters, XSEED shin guards collect athletic, tactical and technical data at the same time. Another major advantage is that the device is officially certified for use during matches, guaranteeing real data collected in competitive conditions."}},{"@type":"Question","name":"Which physical parameters and, above all, which technical data do they measure exactly?","acceptedAnswer":{"@type":"Answer","text":"The system tracks more than 18 metrics to give a complete picture of a player's performance. On the athletic side, it monitors distance covered, top speed, number and direction of sprints, accelerations, decelerations and metabolic power. On the technical side â the real standout of the product â the shin guards accurately record the percentage of touches with the right and left foot, number of passes, long balls, crosses and shots on goal. On top of these base parameters, the system computes advanced metrics such as xGoals (Expected Goals), xThreat and the player's overall technical load."}},{"@type":"Question","name":"How does video integration for match analysis work?","acceptedA
1nswer":{"@type":"Answer","text":"XSEED transforms match analysis by allowing immediate synchronisation between the data collected by the shin guards and video footage. You simply upload the device data and the match video â recorded with any type of camera â to the platform. Within minutes the system tags events automatically, creating clips and highlights with no need to collect or cut data by hand. The process also integrates seamlessly with advanced analysis software such as VideoMatch, saving analysts up to 5 hours of work per match."}},{"@type":"Question","name":"How does the system help prevent injuries and manage fatigue?","acceptedAnswer":{"@type":"Answer","text":"The platform provides automatic insights to monitor physical effort in training and matches through the XSEED Load Index, a composite score that combines several load metrics into a single, easy-to-read value. The software automatically calculates the Acute:Chronic Workload Ratio, essential for assessing short- and long-term fatigue and preventing injuries. It also gives staff a simulation tool to estimate the team's expected workload based on weekday averages."}},{"@type":"Question","name":"Are XSEED shin guards suitable for youth academies?","acceptedA
1nswer":{"@type":"Answer","text":"Absolutely. The system is a strategic asset for academy development. It lets you build a proprietary database to track the growth of young talent over the years, supporting long-term planning. It generates rankings and comparisons across multiple teams within the same academy, giving sporting directors and staff immediate access to key metrics for objective, unbiased and much faster decisions."}},{"@type":"Question","name":"Which professional roles is it designed for, and who already uses this technology?","acceptedAnswer":{"@type":"Answer","text":"The product is designed to support the work of Sporting Directors, Academy Directors, coaching staff, Performance Analysts and Video/Match Analysts. The reliability of Soccerment technology and XSEED shin guards is proven by collaborations with the elite of international football, with clients such as AC Milan, Roma, Parma, Bologna and Torino, alongside partnerships with institutions including the FIGC and Sky Sport."}},{"@type":"Question","name":"How long does the battery last?","acceptedA
1nswer":{"@type":"Answer","text":"A full charge covers around 3 matches. We recommend charging your devices after every session."}},{"@type":"Question","name":"Which sleeve size should I choose?","acceptedAnswer":{"@type":"Answer","text":"Sleeves keep XSEED firmly in position throughout the session. ⢠S â athletes under 140 cm ⢠M â athletes between 140 and 160 cm ⢠L â athletes over 160 cm These are guidelines only: calf circumference and personal fit preference also matter."}},{"@type":"Question","name":"How important is the positioning of XSEED during a session?","acceptedAnswer":{"@type":"Answer","text":"It is decisive for data quality. XSEED must stay flush against the leg and stable for the whole session. As many professional players do, you can use pre-wrap, tape or XSEED sleeves. A device that moves produces inaccurate data."}},{"@type":"Question","name":"What surfaces does XSEED work on?","acceptedAnswer":{"@type":"Answer","text":"Any surface and any setting: natural grass, artificial turf, indoor, small-sided pitches, half pitch. It also works in adverse weather, including rain."}},{"@type":"Question","name":"Is XSEED durable? Can I wash it?","acceptedA
1nswer":{"@type":"Answer","text":"XSEED is more durable than a conventional shin guard, because it has to protect both the athlete and the electronics inside. To clean it, use only a slightly damp cloth. Do not submerge it in water, do not take it into the shower, do not put it in the washing machine, and do not expose it to direct jets of water."}},{"@type":"Question","name":"Does XSEED track heart rate?","acceptedAnswer":{"@type":"Answer","text":"No."}},{"@type":"Question","name":"How do XSEED shinguards charge?","acceptedAnswer":{"@type":"Answer","text":"Connect both devices to power using the provided cable. At the start of charging you will see three white flashes."}},{"@type":"Question","name":"A shinguard does not charge / no light turns on.","acceptedAnswer":{"@type":"Answer","text":"Try a different cable and power adapter and verify that the charging contacts are clean. If the device remains off and is not detected by the app, contact support: a hardware diagnosis might be needed."}},{"@type":"Question","name":"After 24-48h of charging the LED remains solid red and the devices work only when plugged into power.","acceptedA
1nswer":{"@type":"Answer","text":"Symptoms like working only under charge, solid red LED after the initial sequence, and inability to use when unplugged typically indicate a battery fault. In these cases, we evaluate repair/replacement: we will ask you for a photo of the white label on the bottom of the box or a screenshot of the NFC tag reading (with an app like NFC Reader) to identify the devices, and eventually, we will schedule an assistance call."}},{"@type":"Question","name":"What sizes exist and how do I choose mine?","acceptedAnswer":{"@type":"Answer","text":"XSEED is one size and is optimized for all players taller than 110cm. The sizes you see available on our shop refer to the Sleeves, the socks that will allow you to make the most of your devicesâ potential."}},{"@type":"Question","name":"Where do I find the serial number of the shinguards?","acceptedAnswer":{"@type":"Answer","text":"On the original label of the packaging and through the reading of the deviceâs NFC tag."}},{"@type":"Question","name":"One shin guard wonât charge or isnât detected. Do I need to replace the pair?","acceptedA
1nswer":{"@type":"Answer","text":"No, the two shin guards are handled separately. Tell us which one is affected (right or left) and its serial number."}},{"@type":"Question","name":"How do I request a repair or a warranty replacement?","acceptedAnswer":{"@type":"Answer","text":"Write to [email protected] including: order number, serial number, a description of the problem, and if possible a photo or video of the behaviour you are seeing (LEDs, app screen, and so on). The team will assess whether to proceed with remote support, repair or replacement."}},{"@type":"Question","name":"How do I associate the shinguards with the app?","acceptedAnswer":{"@type":"Answer","text":"Connect both devices to power, wait for the three white flashes, then start the association procedure from the app. Perform the operation with the devices fully charged and with Bluetooth and location active on the smartphone."}},{"@type":"Question","name":"I have Bluetooth and location active but the app does not find the shinguards (or finds only one).","acceptedA
1nswer":{"@type":"Answer","text":"Verify you have the latest version of the app, devices charging, and the three white flashes visible; try the association again. If a device still does not appear, in some cases, a server-side unlock by support is necessary: contact us indicating that the association is unsuccessful and, if possible, attach a video of the flashing and the NFC tag reading of both devices."}},{"@type":"Question","name":"The shinguards were associated and now they do not connect anymore.","acceptedAnswer":{"@type":"Answer","text":"Ensure they are charged and updated to the latest version of the app; restart Bluetooth and app. If the problem persists, contact support for a check on the status of the devices."}},{"@type":"Question","name":"Do I need to take my phone onto the pitch?","acceptedAnswer":{"@type":"Answer","text":"No. Once the session has started you can leave your phone in the changing room or at the side of the pitch."}},{"@type":"Question","name":"Do I need an internet connection?","acceptedAnswer":{"@type":"Answer","text":"Before and after the session, yes â to sync your data and access certain features. During the session, no."}},{"@type":"Question","name":"How do I update the firmware of the devices?","acceptedA
1nswer":{"@type":"Answer","text":"Firmware update happens from the app with the devices connected."}},{"@type":"Question","name":"The session download procedure freezes (often after downloading only one device).","acceptedAnswer":{"@type":"Answer","text":"Make sure your phone has a stable internet connection and that the app is in the foreground. Keep the shin guards switched on and close to the phone for the whole download. Check that the shin guards have enough battery left. Do not close the app during the transfer. If the download remains stuck, do not uninstall the app: contact Customer Service with the date and time of the session so we can check it server-side."}},{"@type":"Question","name":"I cannot access the app / some functions do not work.","acceptedAnswer":{"@type":"Answer","text":"Verify connection and app version; close and reopen the app. If it persists, report to support the phone model, the operating system, and (if possible) a screenshot of the error."}},{"@type":"Question","name":"What is a closed profile?","acceptedA
1nswer":{"@type":"Answer","text":"It is the privacy setting that makes your account private: your data does not appear in the leaderboards, and other users cannot see your profile or your performance. You can switch it on and off freely in the appâs privacy settings, as often as you like. For a better experience, we recommend keeping your profile public."}},{"@type":"Question","name":"Can I still see the leaderboards with a closed profile?","acceptedAnswer":{"@type":"Answer","text":"Yes. You can view the leaderboards and compare yourself anonymously; it is your own data that stays hidden from others."}},{"@type":"Question","name":"Is my personal information kept private?","acceptedAnswer":{"@type":"Answer","text":"Yes, regardless of your profile status. The setting affects the visibility of performance data, not personal data."}},{"@type":"Question","name":"How do I join the XSEED leaderboards?","acceptedAnswer":{"@type":"Answer","text":"Your profile needs to be set to \"open\"/\"public\"."}},{"@type":"Question","name":"Are there minimum requirements to be ranked?","acceptedA
1nswer":{"@type":"Answer","text":"Yes: at least 270 minutes of accumulated playing time. Sessions longer than 10 minutes played on correctly configured pitches are counted."}},{"@type":"Question","name":"How often are the leaderboards updated?","acceptedAnswer":{"@type":"Answer","text":"Generally once a week."}},{"@type":"Question","name":"What categories and metrics are available?","acceptedAnswer":{"@type":"Answer","text":"Four categories: overall statistics, 11-a-side, 7-a-side and 5-a-side. Metrics include XPR (overall, by age, by position), xGP90, ShotsP90, CrossesP90, PassesP90, Dangerous touches, Running distance P90, Number of sprints P90 and High-speed running distance."}},{"@type":"Question","name":"My session data looks wrong (distance, sprints, heatmap).","acceptedAnswer":{"@type":"Answer","text":"The most common causes are setup-related, not device-related: ⢠the shin guard was not flush against the leg, or moved during the session (use sleeves or tape); ⢠the pitch was not configured correctly
1in the app; ⢠the GPS did not get a fix because the device was switched on moments before kick-off. If your setup was correct, report the date and time of the session to Customer Service."}},{"@type":"Question","name":"What does the Premium subscription include?","acceptedAnswer":{"@type":"Answer","text":"Free SubscriptionCore Metrics: Gives you access to athletic data like total distance, speed, sprint count, and heatmaps.Technical Output: Tracks your Player Card and your XPR (XSEED Performance Rating).Session Limits: Allows you to track and save a limited number of match and training sessions.Premium SubscriptionAdvanced Analytics: Unlocks deeper technical tracking such as touch maps, number of shots, shot power, and passing direction.Virtual Coach: Provides AI-generated, personalized tips and recommendations based on your individual performance metrics.Player Rankings: Allows you to compare your data and benchmark your statistics against other users.Unlimited Storage: Gives you limitless analysis and access to all of your tracked sessions throughout the season."}},{"@type":"Question","name":"How do I activate Premium with the 6-digit code?","acceptedA
1nswer":{"@type":"Answer","text":"Enter the 6-digit code received via email at purchase in the appropriate section of the app. If you donât find the code, also check in the âSpamâ folder. If you donât find the code, contact our support at the email: [email protected]"}},{"@type":"Question","name":"How do I renew, cancel, or ask for a refund of the subscription?","acceptedAnswer":{"@type":"Answer","text":"The premium subscription renews automatically. To cancel the subscription, it is necessary to contact our customer service at the email: [email protected] before renewal. Refunds are not made for premium subscriptions."}},{"@type":"Question","name":"How much does Premium cost?","acceptedAnswer":{"@type":"Answer","text":"Premium costs â¬99 per year."}},{"@type":"Question","name":"Where do I buy Premium?","acceptedAnswer":{"@type":"Answer","text":"On the Soccerment website or directly in the app."}},{"@type":"Question","name":"Is there a free trial?","acceptedAnswer":{"@type":"Answer","text":"No."}},{"@type":"Question","name":"I paid for Premium but the features havenât activated. What should I do?","acceptedA
1nswer":{"@type":"Answer","text":"Sign out and back in to force the subscription status to refresh. Check that you are signed in with the same account you used to purchase â this is the most common cause. Check that you received your payment receipt. If Premium is still not active after these steps, contact Customer Service and attach your receipt or order number."}},{"@type":"Question","name":"My renewal payment was declined. What happens now?","acceptedAnswer":{"@type":"Answer","text":"You will receive an email notification. Update your payment method to keep the subscription active; without payment, the account reverts to the free plan."}},{"@type":"Question","name":"Is support available to free users too?","acceptedAnswer":{"@type":"Answer","text":"Yes. Write to [email protected] or use the live chat on our website."}},{"@type":"Question","name":"I forgot the password / I cannot access.","acceptedAnswer":{"@type":"Answer","text":"Use the password recovery from the login screen. If you donât receive the email or access continues not to work, contact support for a reset."}},{"@type":"Question","name":"I receive \"account non-existent\" or I cannot create the account.","acceptedA
1nswer":{"@type":"Answer","text":"If you have already entered your email during registration, verify that you have received a confirmation email, also check in the âspamâ box. If you donât find the confirmation email, wait a few minutes and then try again to enter your email in the registration form. If the problem persists, contact our customer service."}},{"@type":"Question","name":"Where do I find the XSEED app?","acceptedAnswer":{"@type":"Answer","text":"The app is free for iOS and Android: search for \"XSEED\" in your store. You can connect your devices as soon as you receive them."}},{"@type":"Question","name":"Can I connect several XSEED devices to the same user, or start more than one device at once?","acceptedAnswer":{"@type":"Answer","text":"Not at the moment: each user connects to a single XSEED and can run one session at a time. Multiple start is in development."}},{"@type":"Question","name":"How long does delivery take? Do you ship to my country?","acceptedAnswer":{"@type":"Answer","text":"Delivery times and destinations served depend on where you are: check the shipping information on the shop or contact Customer Service."}},{"@type":"Question","name":"How do I check my order status?","acceptedA
1nswer":{"@type":"Answer","text":"Use the order number you received by email. For updates, contact Customer Service quoting that number, or check at https://www.bizcourier.eu/."}},{"@type":"Question","name":"How do I request a return?","acceptedAnswer":{"@type":"Answer","text":"Refer to the Refund Policy published on the shop and open a request with Customer Service."}},{"@type":"Question","name":"Iâm a distributor or reseller interested in XSEED.","acceptedAnswer":{"@type":"Answer","text":"Contact Customer Service specifying your target market."}},{"@type":"Question","name":"What is SICS Atlas?","acceptedAnswer":{"@type":"Answer","text":"The platform for accessing match video and data: browsing matches, statistics, event export, player database and reports."}},{"@type":"Question","name":"Do I need to install anything to use SICS Atlas?","acceptedAnswer":{"@type":"Answer","text":"No, it runs in your browser. You need a stable internet connection and your account credentials."}},{"@type":"Question","name":"How do I access the player database?","acceptedA
1nswer":{"@type":"Answer","text":"Log in at https://atlas.sics.plus/ with the credentials provided when your licence was activated."}},{"@type":"Question","name":"How many players are in the database?","acceptedAnswer":{"@type":"Answer","text":"Over 500,000 player profiles from 200+ leagues worldwide, updated weekly."}},{"@type":"Question","name":"Can I create custom playlists?","acceptedAnswer":{"@type":"Answer","text":"Yes, you can create custom lists on your own or using a dedicated AI, share them with your staff and receive performance alerts."}},{"@type":"Question","name":"How do I add users to my account?","acceptedAnswer":{"@type":"Answer","text":"Contact your account manager or write to Atlas support: user management depends on the type of active licence."}},{"@type":"Question","name":"Why does a match have no video?","acceptedAnswer":{"@type":"Answer","text":"Some matches are available as data but without associated video, for reasons related to the source or to rights."}},{"@type":"Question","name":"How are postponed, suspended, cancelled or awarded matches handled?","acceptedA
1nswer":{"@type":"Answer","text":"Each of these states has dedicated handling in the interface. If you see a state that doesnât match the actual result, report it and specify the match."}},{"@type":"Question","name":"Iâve hit a download or playlist limit. Can it be increased?","acceptedAnswer":{"@type":"Answer","text":"Limits are set by the accountâs licence. To request a change, contact support specifying the competition and the volumes you need."}},{"@type":"Question","name":"How do I activate my Dynamic license?","acceptedAnswer":{"@type":"Answer","text":"After purchase/activation, the account is enabled by the SICS team. If you have received the credentials but the software appears not active, please contact us at [email protected] or contact your reference sales representative. Generally, activation is managed directly by us upon request."}},{"@type":"Question","name":"I have a new Mac with Apple Silicon chip (M Version): is Dynamic 3.0 compatible?","acceptedAnswer":{"@type":"Answer","text":"Yes. A native version for Apple Silicon (ARM) is available. Be sure to download the latest version from your Apple OS account."}},{"@type":"Question","name":"I am having issues exporting videos/clips. What should I do?","acceptedA
1nswer":{"@type":"Answer","text":"Check that you have the latest version installed and sufficient disk space. If the export stalls or returns errors, send a request to support indicating the app version, operating system, and an example of the affected clip."}},{"@type":"Question","name":"How do I manage subtitles in Dynamic 3.0?","acceptedAnswer":{"@type":"Answer","text":"Selecting the clip you want subtitles on, click on title, write the subtitle you prefer, position it at the desired point in the video by dragging it; you will see the subtitle block appear above the selected clip."}},{"@type":"Question","name":"I am a former student: can I continue to use Dynamic?","acceptedAnswer":{"@type":"Answer","text":"Access depends on the license status. If your period has expired, contact your reference sales representative or support to check renewal options or switching to an active account."}},{"@type":"Question","name":"What are the minimum requirements for Dynamic?","acceptedAnswer":{"@type":"Answer","text":"Dynamic requires higher hardware specifications than VideoMatch and VMPresenter, particularly for RAM, disk space and graphics card. Before purchasing, contact support with your processor, RAM, operating system and drive type, and we will confirm compatibility."}},{"@type":"Question","name":"How do I move a player?","acceptedA
1nswer":{"@type":"Answer","text":"Before applying the movement you need to run masking, otherwise the result looks messy. The procedure is covered in the Dynamic tutorials on YouTube: the interface has changed in the current version, but the functionality is the same."}},{"@type":"Question","name":"Iâm moving from Dynamic 2.0 to Dynamic 3.0. What happens to my licence?","acceptedAnswer":{"@type":"Answer","text":"The transition is handled at renewal. Contact support for the procedure."}},{"@type":"Question","name":"How do I install VideoMatch? Is dedicated support needed?","acceptedAnswer":{"@type":"Answer","text":"The installation is perfectly manageable independently; should you encounter problems during the download, support will be provided by the SICS team."}},{"@type":"Question","name":"Does VideoMatch work on Macs with Apple Silicon (M1/M2/M3)?","acceptedAnswer":{"@type":"Answer","text":"Yes. Native Apple Silicon versions for VideoMatch 2025 are available."}},{"@type":"Question","name":"How do I backup my VideoMatch data/projects?","acceptedA
1nswer":{"@type":"Answer","text":"Click the \"Backup Data\" button within the program. Youâll see the message: \"Export the VideoMatch archive to move it to a new PC?\" The system will generate a zip file containing your entire archive and all your work. When you need to restore this data (typically to transfer your work to a new computer), click the \"Restore Data\" button, located next to the backup button, and import the .zip file you created earlier."}},{"@type":"Question","name":"The video does not load or has playback issues.","acceptedAnswer":{"@type":"Answer","text":"Check the connection and program version; if it persists, indicate the specific match and any error message to support."}},{"@type":"Question","name":"What are the minimum requirements for VideoMatch and VMPresenter?","acceptedAnswer":{"@type":"Answer","text":"Supported operating systems: Windows 10 (64-bit) or later; macOS 11 Big Sur or later. ⢠Windows processor: Intel Quad Core i5 9th generation or later (or equivalent) ⢠Mac Apple Silicon: MacBook Pro with M1 chip or later â native ARM build ⢠Mac Intel: MacBook Pro with Intel Quad Core or later â x86 build ⢠Display: 13.3\" minimum, 15.6\" recommended ⢠Minimum graphics resolution: 1280 à 720 ⢠Free disk space: at least 30 GB, SSD recommended ⢠RAM: at least 8 GB, 16 GB recommended Dynamic requires higher specifications than these."}},{"@type":"Question","name":"Do I need to install Java to use SICS software?","acceptedA
1nswer":{"@type":"Answer","text":"No. Current versions ship with embedded Java: you donât need to install the framework separately, and you donât need to worry about Java updates on your machine. An older version of the software may still require a separate Java installation. In that case the right fix is not to install Java, but to update to the latest version available under your licence. Contact support with your product and version."}},{"@type":"Question","name":"Installation stops at the activation code prompt.","acceptedAnswer":{"@type":"Answer","text":"Getting stuck when entering the activation code is the most common installation support case. Have the code you received and your licence details to hand, and contact support: if necessary we will continue in a remote session via Supremo."}},{"@type":"Question","name":"What is VideoMatch Pro and what does it add?","acceptedAnswer":{"@type":"Answer","text":"The Pro Edition includes customisable tagging panels, playlist creation with titles, subtitles and transitions between clips, advanced on-frame graphics with VM Presenter, custom reports, clip sharing with staff and players, integration with SICS LiveTag, and access to the video and data server."}},{"@type":"Question","name":"What is VideoMatch Live Premium?","acceptedA
1nswer":{"@type":"Answer","text":"The configuration for real-time analysis during a match, with dedicated hardware installed and configured by SICS at the club."}},{"@type":"Question","name":"The video exported from VMPresenter has colour problems on some systems.","acceptedAnswer":{"@type":"Answer","text":"Export forces the yuv420p colour format to guarantee compatibility. If you see anything unexpected, report your operating system and the player you are using."}},{"@type":"Question","name":"What is SICS LiveTag?","acceptedAnswer":{"@type":"Answer","text":"A free app for iOS and Android (both smartphone and tablet) that lets you tag the events of any football match quickly."}},{"@type":"Question","name":"How does it work?","acceptedAnswer":{"@type":"Answer","text":"You create your competitions, the teams youâre interested in, and the squads. You build tagging panels with buttons and sub-levels (for example, an \"Attacking action\" button with sub-levels \"Build-up\", \"Wide play\", \"Midfield play\"), defining button behaviour and whether the outcome of the action was positive or negative. During the match you tag in real time; at the end you see statistics by team and by player."}},{"@type":"Question","name":"Can I bring the data into VideoMatch?","acceptedA
1nswer":{"@type":"Answer","text":"Yes. Exporting to the SICS VideoMatch platform requires a VideoMatch Pro licence. Tagged data is then automatically associated with the match video, letting you run searches and build playlists."}},{"@type":"Question","name":"Is LiveTag enough on its own?","acceptedAnswer":{"@type":"Answer","text":"For tagging and viewing statistics, yes â and itâs free. To associate tags with video and work with playlists, you need VideoMatch Pro."}},{"@type":"Question","name":"Where do I find diplomas, certificates, and course licenses?","acceptedAnswer":{"@type":"Answer","text":"Diplomas and certificates are issued upon completion of the course; youâll receive them at the email address you used to register."}},{"@type":"Question","name":"How long is the Football Data Analysis Fundamentals course?","acceptedAnswer":{"@type":"Answer","text":"The course lasts approximately 15 hours."}},{"@type":"Question","name":"Will there be new editions of the Match Analysis and Soccer Scouting courses?","acceptedA
1nswer":{"@type":"Answer","text":"Yes, we release the dates for all courses each year. Stay tuned to the SICS website so you donât miss any updates!"}},{"@type":"Question","name":"Iâve lost the password for my course account.","acceptedAnswer":{"@type":"Answer","text":"Use the \"Forgot password?\" option on the login screen: you can reset it yourself. If you do not receive the email or access still fails, contact support for a manual reset."}},{"@type":"Question","name":"What are the minimum notebook specifications for the course?","acceptedAnswer":{"@type":"Answer","text":"Supported operating systems: Windows 10 (64-bit) or later; macOS 11 Big Sur or later. ⢠Windows processor: Intel Quad Core i5 9th generation or later (or equivalent) ⢠Mac Apple Silicon: MacBook Pro with M1 chip or later â native ARM build ⢠Mac Intel: MacBook Pro with Intel Quad Core or later â x86 build ⢠Display: 13.3\" minimum, 15.6\" recommended ⢠Minimum graphics resolution: 1280 à 720 ⢠Free disk space: at least 30 GB, SSD recommended ⢠RAM: at least 8 GB, 16 GB recommended These are the requirements for VideoMatch and VMPresenter, the software used during the course. Dynamic requires higher specifications."}},{"@type":"Question","name":"Do I need to install Java?","acceptedA
1nswer":{"@type":"Answer","text":"No. Current versions ship with embedded Java: you donât need to install the framework separately, and you donât need to worry about Java updates on your machine. An older version may still require a separate Java installation â in that case the right fix is to update the software, not to install Java. Contact support with your product and version."}},{"@type":"Question","name":"Iâm a former student. Can I keep using the software?","acceptedAnswer":{"@type":"Answer","text":"Access depends on your licence status. If your period has expired, contact your reference sales representative or support to check renewal options or switching to an active account."}}],"inLanguage":"en"}</script>
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
1x1f9m8fHEum29/lbKXn2H78Mnmxwdn/zuek19rPMi6/PkXzV/y+lezeebBncrG3+uwAAAMCpWXJvibBSwm83Rd/1fvCwl+egxQY7Vk8bBDW+LQAAAAAqoHRfiiXtzwHGGXT6HpDYAOrQM0wAAADA4SjNZtglYJaYj92HcjY2Y2ODq7/8MgEAAABQgL4HG7VdLrWX530VDEIAAACApZQuobr3M278YIMQmwm5+OUHAAAAYITSgKN7Sa+R4yYGIAAAAMA4S5rFDMdSNgPyyy9bAAAAAP/339OpPulm8bXd/DIGAAAAPprSywoZdJT32y9rAAAA4GMp3ZuAdVz88gYAAAA+kpjtWBP3ewAAAADGZ8o7sveE3PX91vD+5y+lt4j3P/Zukf53nm9Pt08tg6nWL28AAADgI2n7FwNaeTelgYMNIP7wdSpF6aZ5G7TYwOSu7QckvGQQAAAAMErv7VjTf2/61oqDjFxKg5Et3sTe+bIBAACAj6Z1bjDvvj5XX1ZNlN5dcnupdRk22PrTlwcAAAB8PJVNwG+qYHYjl8q+x4RBBwAAADBG6XKo7jWPnu0fH/cIlNq+1E0HGnABAAAAu7HEWekeiK6fUc909XFrptTmJfd83L4+jY8LAAAAIIPSLIA93jbipgO8QE/p5vrupeZ5OqWnZV18TAAAAAABSjMClqDbIGTuvRB3pd9efNy9KN3TYe/9mNsWmxWx33EPBwAAALA2pfdv2Nn+u+Yl78/E3QYimyTvSoOmZ33nDpysvjdVNnACAAAAPpIl5Xp9UV/3SNyntD5Wab7AEXf1Xmzo4wAAAAColNIlTTbbYMn8c8bBEnz7mNXf7K00a9H1yrUZF6uLDZSsbjyFCgAAAEX9P0I9UiWbtI3XAAAAAElFTkSuQmCC" width="798" height="222" alt="Soccerment"/></a><div class="nav-links"><button type="button" class="nav-link" aria-haspopup="true" aria-expanded="false">Products<svg class="nav-chevron" viewBox="0 0 12 12" width="10" height="10" aria-hidden="true"><path d="M2.5 4.5L6 8l3.5-3.5" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></button><button type="button" class="nav-link" aria-haspopup="true" aria-expanded="false">Education<svg class="nav-chevron" viewBox="0 0 12 12" width="10" height="10" aria-hidden="true"><path d="M2.5 4.5L6 8l3.5-3.5" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></button><button type="button" class="nav-link" aria-haspopup="true" aria-expanded="false">Company<svg class="nav-chevron" viewBox="0 0 12 12" width="10" height="10" aria-hidden="true"><path d="M2.5 4.5L6 8l3.5-3.5" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></button><a aria-current="page" class="nav-link active active" href="/support" data-status="active">Support</a></div><div class="nav-right"><div class="lang-select"><button type="button" class="lang-select__btn" aria-haspopup="listbox" aria-expanded="false" aria-label="Language: English"><svg width="14" height="14" viewBox="0 0 24 24" fill="none" aria-hidden="true"><circle cx="12" cy="12" r="9" stroke="currentColor" stroke-width="1.5"></circle><path d="M3 12h18M12 3c2.6 2.6 2.6 15 0 18M12 3c-2.6 2.6-2.6 15 0 18" stroke="currentColor" stroke-width="1.5"></path></svg><span class="lang-select__code">EN</span><svg class="lang-select__chev" width="10" height="10" viewBox="0 0 12 12" fill="none" aria-hidden="true"><path d="M2.5 4.5 6 8l3.5-3.5" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></button></div><a href="/contact" class="nav-cta">Contact Us</a></div><button type="button" class="nav-hamburger" id="nav-hamburger" aria-label="Open menu" aria-expanded="false"><span class="nav-hamburger-bar"></span><span class="nav-hamburger-bar"></span></button></nav><div class="nav-backdrop" aria-hidden="true"></div><div class="nav-drawer"><a href="/contact" class="nav-drawer-cta">Contact Us</a><div class="nav-drawer-section"><button type="button" class="nav-drawer-head" aria-expanded="false">Products<svg class="nav-chevron" viewBox="0 0 12 12" width="10" height="10" aria-hidden="true"><path d="M2.5 4.5L6 8l3.5-3.5" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></button></div><div class="nav-drawer-section"><button type="button" class="nav-drawer-head" aria-expanded="false">Education<svg class="nav-chevron" viewBox="0 0 12 12" width="10" height="10" aria-hidden="true"><path d="M2.5 4.5L6 8l3.5-3.5" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></button></div><div class="nav-drawer-section"><button type="button" class="nav-drawer-head" aria-expanded="false">Company<svg class="nav-chevron" viewBox="0 0 12 12" width="10" height="10" aria-hidden="true"><path d="M2.5 4.5L6 8l3.5-3.5" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></button></div><a class="nav-drawer-head active" href="/support" data-status="active" aria-current="page">Support</a><div class="lang-select lang-select--drawer"><button type="button" class="lang-select__btn" aria-haspopup="listbox" aria-expanded="false" aria-label="Language: English"><svg width="14" height="14" viewBox="0 0 24 24" fill="none" aria-hidden="true"><circle cx="12" cy="12" r="9" stroke="currentColor" stroke-width="1.5"></circle><path d="M3 12h18M12 3c2.6 2.6 2.6 15 0 18M12 3c-2.6 2.6-2.6 15 0 18" stroke="currentColor" stroke-width="1.5"></path></svg><span class="lang-select__code">EN</span>
1<svg class="lang-select__chev" width="10" height="10" viewBox="0 0 12 12" fill="none" aria-hidden="true"><path d="M2.5 4.5 6 8l3.5-3.5" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"></path></svg></button></div><div class="nav-drawer-strip"><a href="/company/newsroom" class="nav-news"><span class="nav-news-badge"><span class="nav-news-dot"></span>NEWS</span><span class="nav-news-text"><span class="nav-news-title">Welcome to XSEED GPS â Brochure & Second Half Kick-off</span><span class="nav-news-sub">Soccerment officially unveils the XSEED GPS tracking system, opening the second half of 2026 with the release of the full product brochure.</span></span></a></div></div></div><main id="main"><!--$--><div class="product-hero x-faqpage-product-hero"><div class="product-hero-bg"></div><div class="product-hero-glow"></div><div class="section-label">FAQ</div><h1 class="hero-headline x-contactpage-hero-headline">Frequently Asked<br/><em>Questions.</em></h1><p class="hero-sub">Find answers organized by product family.</p></div><div class="faq-tabbar-dock"><div id="faq-tabbar" class="faq-tabbar" role="tablist" aria-label="FAQ sections"><button type="button" class="faq-fnav-btn" role="tab" aria-selected="true" aria-controls="faq-educational" data-active="true" data-target="faq-educational">Education</button><button type="button" class="faq-fnav-btn" role="tab" aria-selected="false" aria-controls="faq-data-analytics" data-active="false" data-tone="green" data-target="faq-data-analytics">SICS+ & Others</button><button type="button" class="faq-fnav-btn" role="tab" aria-selected="false" aria-controls="faq-wearables" data-active="false" data-tone="blue" data-target="faq-wearables">XSEED Wearables</button></div></div><section class="faq-hub"><div class="faq-hub-inner" id="faq-hub-inner"></div></section>
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