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185<main id="main-content" class="body-container-wrapper"> 186 <div class="body-container body-container--blog-index"> 187 188 189 <div class="container-fluid"> 190<div class="row-fluid-wrapper"> 191<div class="row-fluid"> 192<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> 193 194<div class="row-fluid-wrapper row-depth-1 row-number-1 dnd_area_header-row-0-background-layers dnd_area_header-row-0-background-color dnd-section"> 195<div class="row-fluid "> 196<div class="span12 widget-span widget-type-custom_widget dnd_area_header-module-1-flexbox-positioning dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> 197<div id="hs_cos_wrapper_dnd_area_header-module-1" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> 198<div class="blog-header"> 199 <div class="blog-header__inner"> 200 201 202 203 204 205 206 <h1 class="blog-header__title">CX Insights</h1> 207 <p class="blog-header__subtitle">We love CX! We're CX geeks with a cause - and we're proud of it! 208Read about the latest customer experience trends, strategies and technologies.</p> 209 210 211 212 </div> 213</div> 214</div> 215 216</div><!--end widget-span --> 217</div><!--end row--> 218</div><!--end row-wrapper --> 219 220</div><!--end widget-span --> 221</div> 222</div> 223</div> 224 225 226 227 <div class="content-wrapper"> 228 <div class="row-fluid"> 229 <div class="sidebar span9"> 230 <div class="container-fluid"> 231<div class="row-fluid-wrapper"> 232<div class="row-fluid"> 233<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> 234 235<div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section"> 236<div class="row-fluid "> 237<div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> 238 239<div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> 240<div class="row-fluid "> 241<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> 242<div id="hs_cos_wrapper_dnd_area_blog-module-2" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="sidebar two-col"> 243 <section class="blog-index"> 244 245 246 247 248 249 250 251 252 253 254 255 256 257 258 259 260 261 <article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: Shadow AI" id="shadowai"> 262 <div class="blog-index__post-inner-card"> 263 264 <a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Shadow%20AI.png');" href="https://blog.nexcomglobal.com/blog/shadow-ai" aria-label="Featured image: Shadow AI - Read full post: Shadow AI"> 265 </a> 266 267 <div class="blog-index__post-content blog-index__post-content--small"> 268 269 270 271 272 273 274 275 <h2><a href="https://blog.nexcomglobal.com/blog/shadow-ai">Shadow AI</a></h2> 276 277 278 279 280 281 282 283 What Your Agents Arenât Telling You 284 285 286 287 288 <div class="blog-post__meta-section"> 289 290 291 292 <div class="blog-post__read-minutes"> 293 294 295 296 297 298 2 minute read 299 300 </div> 301 302 303 304 305 306 <div class="blog-post__read-more"> 307 <a href="https://blog.nexcomglobal.com/blog/shadow-ai">Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right1_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a> 308 </div> 309 310 311 312 </div> 313 </div> 314 </div> 315 </article> 316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 <article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: Enterprise AI" id="enterpriseai"> 331 <div class="blog-index__post-inner-card"> 332 333 <a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Enterprise%20AI.jpeg');" href="https://blog.nexcomglobal.com/blog/enterprise-ai" aria-label="Featured image: Enterprise AI - Read full post: Enterprise AI"> 334 </a> 335 336 <div class="blog-index__post-content blog-index__post-content--small"> 337 338 339 340 341 342 343 344 <h2><a href="https://blog.nexcomglobal.com/blog/enterprise-ai">Enterprise AI</a></h2> 345 346 347 348 349 350 351 352 âEnterprise AIâ is the Real Future of Customer Service 353 354 355 356 357 <div class="blog-post__meta-section"> 358 359 360 361 <div class="blog-post__read-minutes"> 362 363 364 365 366 367 3 minute read 368 369 </div> 370 371 372 373 374 375 <div class="blog-post__read-more"> 376 <a href="https://blog.nexcomglobal.com/blog/enterprise-ai">
376Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right2_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a> 377 </div> 378 379 380 381 </div> 382 </div> 383 </div> 384 </article> 385 386 387 388 389 390 391 392 393 394 395 396 397 398 399 <article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: Company-Specific AI" id="company-specificai"> 400 <div class="blog-index__post-inner-card"> 401 402 <a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Company_Specific_AI.jpeg');" href="https://blog.nexcomglobal.com/blog/company-specific-ai" aria-label="Featured image: Tailored AI - Read full post: Company-Specific AI"> 403 </a> 404 405 <div class="blog-index__post-content blog-index__post-content--small"> 406 407 408 409 410 411 412 413 <h2><a href="https://blog.nexcomglobal.com/blog/company-specific-ai">Company-Specific AI</a></h2> 414 415 416 417 418 419 420 421 Why Businesses Need Company-Specific AI for Customer Service 422 423 424 425 426 <div class="blog-post__meta-section"> 427 428 429 430 <div class="blog-post__read-minutes"> 431 432 433 434 435 436 2 minute read 437 438 </div> 439 440 441 442 443 444 <div class="blog-post__read-more"> 445 <a href="https://blog.nexcomglobal.com/blog/company-specific-ai">Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right3_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a> 446 </div> 447 448 449 450 </div> 451 </div> 452 </div> 453 </article> 454 455 456 457 458 459 460 461 462 463 464 465 466 467 468 <article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: Emerging AI Trends" id="emergingaitrends"> 469 <div class="blog-index__post-inner-card"> 470 471 <a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/AdobeStock_1488238087_2.jpeg');" href="https://blog.nexcomglobal.com/blog/emerging-ai-trends" aria-label="Featured image: AI Trends - Read full post: Emerging AI Trends"> 472 </a> 473 474 <div class="blog-index__post-content blog-index__post-content--small"> 475 476 477 478 479 480 481 482 <h2><a href="https://blog.nexcomglobal.com/blog/emerging-ai-trends">Emerging AI Trends</a></h2> 483 484 485 486 487 488 489 490 Customer service is undergoing a serious upgrade â with Artificial Intelligence (AI) at its core.... 491 492 493 494 495 <div class="blog-post__meta-section"> 496 497 498 499 <div class="blog-post__read-minutes"> 500 501 502 503 504 505 3 minute read 506 507 </div> 508 509 510 511 512 513 <div class="blog-post__read-more"> 514 <a href="https://blog.nexcomglobal.com/blog/emerging-ai-trends">
514Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right4_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a> 515 </div> 516 517 518 519 </div> 520 </div> 521 </div> 522 </article> 523 524 525 526 527 528 529 530 531 532 533 534 535 536 537 <article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: The Rise of Voice AI" id="theriseofvoiceai"> 538 <div class="blog-index__post-inner-card"> 539 540 <a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Newsletter%20Q1-2025.png');" href="https://blog.nexcomglobal.com/blog/the-rise-of-voice-ai" aria-label="Read full post: The Rise of Voice AI"> 541 </a> 542 543 <div class="blog-index__post-content blog-index__post-content--small"> 544 545 546 547 548 549 550 551 <h2><a href="https://blog.nexcomglobal.com/blog/the-rise-of-voice-ai">The Rise of Voice AI</a></h2> 552 553 554 555 556 557 558 559 Letâs be honest â who hasnât been frustrated calling customer service? Endless menus, robotic... 560 561 562 563 564 <div class="blog-post__meta-section"> 565 566 567 568 <div class="blog-post__read-minutes"> 569 570 571 572 573 574 3 minute read 575 576 </div> 577 578 579 580 581 582 <div class="blog-post__read-more"> 583 <a href="https://blog.nexcomglobal.com/blog/the-rise-of-voice-ai">Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right5_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a> 584 </div> 585 586 587 588 </div> 589 </div> 590 </div> 591 </article> 592 593 594 595 596 597 598 599 600 601 602 603 604 605 606 <article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: The Trust Gap in AI" id="thetrustgapinai"> 607 <div class="blog-index__post-inner-card"> 608 609 <a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Untitled%20design%20%2841%29.png');" href="https://blog.nexcomglobal.com/blog/the-trust-gap-in-ai" aria-label="Featured image: The Trust Gap in AI - Read full post: The Trust Gap in AI"> 610 </a> 611 612 <div class="blog-index__post-content blog-index__post-content--small"> 613 614 615 616 617 618 619 620 <h2><a href="https://blog.nexcomglobal.com/blog/the-trust-gap-in-ai">The Trust Gap in AI</a></h2> 621 622 623 624 625 626 627 628 AI offers tremendous promise for enhancing customer experiencesâeverything from accelerating... 629 630 631 632 633 <div class="blog-post__meta-section"> 634 635 636 637 <div class="blog-post__read-minutes"> 638 639 640 641 642 643 3 minute read 644 645 </div> 646 647 648 649 650 651 <div class="blog-post__read-more"> 652 <a href="https://blog.nexcomglobal.com/blog/the-trust-gap-in-ai">
652Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right6_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a> 653 </div> 654 655 656 657 </div> 658 </div> 659 </div> 660 </article> 661 662 663 664 </section> 665</div></div> 666 667</div><!--end widget-span --> 668</div><!--end row--> 669</div><!--end row-wrapper --> 670 671</div><!--end widget-span --> 672</div><!--end row--> 673</div><!--end row-wrapper --> 674 675</div><!--end widget-span --> 676</div> 677</div> 678</div> 679 </div> 680 681 <div class="blog-sidebar span3"> 682 <div class="container-fluid"> 683<div class="row-fluid-wrapper"> 684<div class="row-fluid"> 685<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> 686 687<div class="row-fluid-wrapper row-depth-1 row-number-1 dnd-section"> 688<div class="row-fluid "> 689<div class="span12 widget-span widget-type-cell dnd-column" style="" data-widget-type="cell" data-x="0" data-w="12"> 690 691<div class="row-fluid-wrapper row-depth-1 row-number-2 dnd-row"> 692<div class="row-fluid "> 693<div class="span12 widget-span widget-type-custom_widget dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> 694<div id="hs_cos_wrapper_dnd_area_sidebar-module-3" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="blog-sidebar-post-listing"> 695 <span id="hs_cos_wrapper_dnd_area_sidebar-module-3_top_posts" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_post_listing" style="" data-hs-cos-general-type="widget" data-hs-cos-type="post_listing"><div class="block"> 696 <h3>Top Posts</h3> 697 <div class="widget-module"> 698 <ul class="hs-hash-1116489220-1783403857281"> 699 </ul> 700 </div> 701</div> 702</span> 703</div></div> 704 705</div><!--end widget-span --> 706</div><!--end row--> 707</div><!--end row-wrapper --> 708 709<div class="row-fluid-wrapper row-depth-1 row-number-3 dnd-row"> 710<div class="row-fluid "> 711<div class="span12 widget-span widget-type-custom_widget dnd_area_sidebar-module-2-hidden dnd-module" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> 712<div id="hs_cos_wrapper_dnd_area_sidebar-module-2" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="blog-sidebar-topic-filter"> 713 <span id="hs_cos_wrapper_dnd_area_sidebar-module-2_posts_by_topic" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_post_filter" style="" data-hs-cos-general-type="widget" data-hs-cos-type="post_filter"><div class="block"> 714 <h3>Topics</h3> 715 <div class="widget-module"> 716 <ul> 717 718 <li> 719 <a href="https://blog.nexcomglobal.com/blog/tag/ai">AI <span class="filter-link-count" dir="ltr">(12)</span></a> 720 </li> 721 722 <li> 723 <a href="https://blog.nexcomglobal.com/blog/tag/cx">CX <span class="filter-link-count" dir="ltr">(25)</span></a> 724 </li> 725 726 <li> 727 <a href="https://blog.nexcomglobal.com/blog/tag/etray">eTray <span class="filter-link-count" dir="ltr">(2)</span></a> 728 </li> 729 730 <li> 731 <a href="https://blog.nexcomglobal.com/blog/tag/insights">Insights <span class="filter-link-count" dir="ltr">(12)</span></a> 732 </li> 733 734 <li> 735 <a href="https://blog.nexcomglobal.com/blog/tag/investornews">investornews <span class="filter-link-count" dir="ltr">(2)</span></a> 736 </li> 737 738 <li style="display:none;"> 739 <a href="https://blog.nexcomglobal.com/blog/tag/nexcomglobal">Nexcomglobal <span class="filter-link-count" dir="ltr">(4)</span></a> 740 </li> 741 742 <li style="display:none;"> 743 <a href="https://blog.nexcomglobal.com/blog/tag/nextgenai">NextgenAI <span class="filter-link-count" dir="ltr">(2)</span></a> 744 </li> 745 746 <li style="display:none;"> 747 <a href="https://blog.nexcomglobal.com/blog/tag/q3results">Q3results <span class="filter-link-count" dir="ltr">(1)</span></a> 748 </li> 749 750 <li style="display:none;"> 751 <a href="https://blog.nexcomglobal.com/blog/tag/qm">qm <span class="filter-link-count" dir="ltr">(3)</span></a> 752 </li> 753 754 <li style="display:none;"> 755 <a href="https://blog.nexcomglobal.com/blog/tag/revealcx">RevealCX <span class="filter-link-count" dir="ltr">(13)</span></a> 756 </li> 757 758 <li style="display:none;"> 759 <a href="https://blog.nexcomglobal.com/blog/tag/revealcxboost">
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