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206			<h1 class="blog-header__title">CX Insights</h1>
207			<p class="blog-header__subtitle">We love CX! We're CX geeks with a cause - and we're proud of it! 
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261		<article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: Shadow AI" id="shadowai">
262			<div class="blog-index__post-inner-card">
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264					<a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Shadow%20AI.png');" href="https://blog.nexcomglobal.com/blog/shadow-ai" aria-label="Featured image: Shadow AI - Read full post: Shadow AI">
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275							<h2><a href="https://blog.nexcomglobal.com/blog/shadow-ai">Shadow AI</a></h2>
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283								What Your Agents Aren’t Telling You
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298								2 minute read
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307									<a href="https://blog.nexcomglobal.com/blog/shadow-ai">Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right1_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a>
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330		<article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: Enterprise AI" id="enterpriseai">
331			<div class="blog-index__post-inner-card">
332				
333					<a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Enterprise%20AI.jpeg');" href="https://blog.nexcomglobal.com/blog/enterprise-ai" aria-label="Featured image: Enterprise AI - Read full post: Enterprise AI">
334					</a>
335				
336				<div class="blog-index__post-content  blog-index__post-content--small">
337					
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343						
344							<h2><a href="https://blog.nexcomglobal.com/blog/enterprise-ai">Enterprise AI</a></h2>
345						
346					
347					
348          
349          
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351							
352								“Enterprise AI” is the Real Future of Customer Service
353							
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361							<div class="blog-post__read-minutes">
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365								
366								
367								3 minute read
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369							</div>
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375								<div class="blog-post__read-more">
376									<a href="https://blog.nexcomglobal.com/blog/enterprise-ai">
376Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right2_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a>
377								</div>
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384		</article>
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399		<article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: Company-Specific AI" id="company-specificai">
400			<div class="blog-index__post-inner-card">
401				
402					<a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Company_Specific_AI.jpeg');" href="https://blog.nexcomglobal.com/blog/company-specific-ai" aria-label="Featured image: Tailored AI - Read full post: Company-Specific AI">
403					</a>
404				
405				<div class="blog-index__post-content  blog-index__post-content--small">
406					
407					
408						
409					
410					
411					
412						
413							<h2><a href="https://blog.nexcomglobal.com/blog/company-specific-ai">Company-Specific AI</a></h2>
414						
415					
416					
417          
418          
419						
420							
421								Why Businesses Need Company-Specific AI for Customer Service
422							
423						
424          
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427						
428						
429							
430							<div class="blog-post__read-minutes">
431								
432								
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434								
435								
436								2 minute read
437								
438							</div>
439							
440						
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443							
444								<div class="blog-post__read-more">
445									<a href="https://blog.nexcomglobal.com/blog/company-specific-ai">Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right3_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a>
446								</div>
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452			</div>
453		</article>
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467		
468		<article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: Emerging AI Trends" id="emergingaitrends">
469			<div class="blog-index__post-inner-card">
470				
471					<a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/AdobeStock_1488238087_2.jpeg');" href="https://blog.nexcomglobal.com/blog/emerging-ai-trends" aria-label="Featured image: AI Trends - Read full post: Emerging AI Trends">
472					</a>
473				
474				<div class="blog-index__post-content  blog-index__post-content--small">
475					
476					
477						
478					
479					
480					
481						
482							<h2><a href="https://blog.nexcomglobal.com/blog/emerging-ai-trends">Emerging AI Trends</a></h2>
483						
484					
485					
486          
487          
488						
489							
490								Customer service is undergoing a serious upgrade – with Artificial Intelligence (AI) at its core....
491							
492						
493          
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495					<div class="blog-post__meta-section">
496						
497						
498							
499							<div class="blog-post__read-minutes">
500								
501								
502								
503								
504								
505								3 minute read
506								
507							</div>
508							
509						
510						
511						
512							
513								<div class="blog-post__read-more">
514									<a href="https://blog.nexcomglobal.com/blog/emerging-ai-trends">
514Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right4_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a>
515								</div>
516							
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521			</div>
522		</article>
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536		
537		<article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: The Rise of Voice AI" id="theriseofvoiceai">
538			<div class="blog-index__post-inner-card">
539				
540					<a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Newsletter%20Q1-2025.png');" href="https://blog.nexcomglobal.com/blog/the-rise-of-voice-ai" aria-label="Read full post: The Rise of Voice AI">
541					</a>
542				
543				<div class="blog-index__post-content  blog-index__post-content--small">
544					
545					
546						
547					
548					
549					
550						
551							<h2><a href="https://blog.nexcomglobal.com/blog/the-rise-of-voice-ai">The Rise of Voice AI</a></h2>
552						
553					
554					
555          
556          
557						
558							
559								Let’s be honest – who hasn’t been frustrated calling customer service? Endless menus, robotic...
560							
561						
562          
563					
564					<div class="blog-post__meta-section">
565						
566						
567							
568							<div class="blog-post__read-minutes">
569								
570								
571								
572								
573								
574								3 minute read
575								
576							</div>
577							
578						
579						
580						
581							
582								<div class="blog-post__read-more">
583									<a href="https://blog.nexcomglobal.com/blog/the-rise-of-voice-ai">Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right5_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a>
584								</div>
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590			</div>
591		</article>
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605		
606		<article class="blog-index__post blog-index__post--small" aria-label="Blog post summary: The Trust Gap in AI" id="thetrustgapinai">
607			<div class="blog-index__post-inner-card">
608				
609					<a class="blog-index__post-image blog-index__post-image--small" style="background-image: url('https://blog.nexcomglobal.com/hubfs/Untitled%20design%20%2841%29.png');" href="https://blog.nexcomglobal.com/blog/the-trust-gap-in-ai" aria-label="Featured image: The Trust Gap in AI - Read full post: The Trust Gap in AI">
610					</a>
611				
612				<div class="blog-index__post-content  blog-index__post-content--small">
613					
614					
615						
616					
617					
618					
619						
620							<h2><a href="https://blog.nexcomglobal.com/blog/the-trust-gap-in-ai">The Trust Gap in AI</a></h2>
621						
622					
623					
624          
625          
626						
627							
628								AI offers tremendous promise for enhancing customer experiences—everything from accelerating...
629							
630						
631          
632					
633					<div class="blog-post__meta-section">
634						
635						
636							
637							<div class="blog-post__read-minutes">
638								
639								
640								
641								
642								
643								3 minute read
644								
645							</div>
646							
647						
648						
649						
650							
651								<div class="blog-post__read-more">
652									<a href="https://blog.nexcomglobal.com/blog/the-trust-gap-in-ai">
652Read More<span class="read-more__arrow"><span id="hs_cos_wrapper_dnd_area_blog-module-2_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_icon" style="" data-hs-cos-general-type="widget" data-hs-cos-type="icon"><svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true"><g id="long-arrow-alt-right6_layer"><path d="M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z" /></g></svg></span></span></a>
653								</div>
654							
655            
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659			</div>
660		</article>
661		
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664	</section>
665</div></div>
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