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rel="index" 199 itemprop="name item url">Home</a><meta itemprop="position" content="1" /></li><li itemprop="child"><a href="https://pre-mind.com/en/" 200 rel="permalink" 201 itemprop="name item url">English</a><meta itemprop="position" content="2" /></li> 202 </ol> 203</nav> 204 205 <h1>English</h1> 206 <h2 data-block-key="ydi8d">Taking your VIP<br/>customer experience<br/>to the next level</h2><p data-block-key="xyysy"><br/>The PRE:MIND CRM will enhance your VIP customer experience program and create highly personalized offers, resulting in a significant increase in customer satisfaction, and a direct impact on the spending habits of your most valuable clients.</p> 207 </div> 208 209 <button type="button" class="next" data-scroll="section:nth-child(2)" aria-label="Next">Next</button> 210</section> 211 212 213 214 215 216 217 218 219<section id="452c47df-41bc-460d-a1a2-064d9a9fbc03" class="blk-paragraph "> 220 <div class="content align-over"> 221 <h1 class="align-over">The Facts & Problems</h1> 222 223 <div class="wrapper"> 224 <aside class="paragraph picture"><figure><picture class=" landscape" ><source srcset="https://s.pre-mind.com/media/images/graph_shoppers.width-380.format-webp.webp" type="image/webp"><img loading="lazy" src="https://s.pre-mind.com/media/images/graph_shoppers.width-380.png" alt="Graph shoppers" width="340" height="187" /></picture><figcaption></figcaption></figure></aside> 225 226 <div class="rich-text "><ul><li data-block-key="13w6d">The top 1% of a brand's customers account for 18% of total revenue, the top 2% account for 37%, and the <a href="https://en.wikipedia.org/wiki/Pareto_principle" target="_blank" rel="noopener noreferrer">top 20% account for 80% of total revenue</a>.</li><li data-block-key="54j8c">Increasing customer retention by 5% will result in <a href="https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/Marketing%20and%20Sales/Our%20Insights/EBook%20Big%20data%20analytics%20and%20the%20future%20of%20marketing%20sales/Big-Data-eBook.ashx" target="_blank" rel="noopener noreferrer">25% to 95% increase in profits</a>.</li><li data-block-key="frted">Real-time data analytics can <a href="https://hbswk.hbs.edu/archive/the-economics-of-e-loyalty" target="_blank" rel="noopener noreferrer">increase retention by up to 60%</a>.</li><li data-block-key="3r9rk">Loyal customers spend significantly more than new customers.</li><li data-block-key="5grds">High staff turnover, and the increasing mix of online and âliveâ purchases, results in significant gaps in knowledge about VIP customers.</li></ul></div> 227 </div> 228 229 230 231 232 </div> 233</section> 234 235 236 237 238 239<section id="b70f5e2f-b933-4a86-a90e-69c937b50aed" class="blk-video "> 240 <button class="play-video" data-gatrack="video,button" role="button" 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src="https://player.vimeo.com/video/259136361?color=ffffff&title=0&byline=0&portrait=0&playbar=0&controls=false&responsive=true" 259 allow="autoplay; fullscreen" width="1920" height="1080" frameborder="0" allowfullscreen id="video-b70f5e2f-b933-4a86-a90e-69c937b50aed"></iframe> 260 </div> 261</section> 262
263<script type="text/javascript"> 264window.onload = function () { 265 try { 266 Vimeo 267 } catch (error) { 268 iFrame.src = "https://www.youtube.com/embed/Q6XLbv-5LzA?autoplay=0&rel=0&modestbranding=1&showinfo=0"; 269 } 270} 271</script>
271 272 273 274 275 276 277 278 279 280 281<section id="3848881d-7160-47ba-82fd-2f2d1509428f" class="blk-paragraph "> 282 <div class="content align-over"> 283 <h1 class="align-over">The Value Proposition</h1> 284 285 <div class="wrapper"> 286 <aside class="paragraph picture"><figure><picture class=" landscape" ><source srcset="https://s.pre-mind.com/media/images/img_merging.width-380.format-webp.webp" type="image/webp"><img loading="lazy" src="https://s.pre-mind.com/media/images/img_merging.width-380.png" alt="Merging digital and physical" width="380" height="276" /></picture><figcaption>PRE:MIND is merging the digital and physical worlds</figcaption></figure></aside> 287 288 <div class="rich-text "><h2 data-block-key="gll3a">What the System Does:</h2><ul><li data-block-key="1nnes">Stores rich information about VIP customers and their past buying behavior.</li><li data-block-key="ah98l">Allows for real-time identification when a VIP customer enters any of your venues.</li><li data-block-key="86hg5">Alerts nearby staff to the presence of the VIP, and their preferences.</li><li data-block-key="95d1">Sends push notifications and offers to the VIP, based on their preferences, their specific location, and other key variables.</li></ul><h2 data-block-key="b0ugm">Results:</h2><ul><li data-block-key="94n4c">The VIP receives a much higher level of valuable service.</li><li data-block-key="3bbaj">The VIP is more likely to make additional purchases during their current visit.</li><li data-block-key="bs25j">The VIP is more likely to make additional visits and purchases from you in the future.</li></ul></div> 289 </div> 290 291 292 293 294 </div> 295</section> 296 297 298 299 300 301 302<section id="5fcd8908-6c7b-494d-8e8d-a6124a4324c8" class="blk-pagelink "> 303 304 305<picture class="background landscape" > 306 307 <source srcset="https://s.pre-mind.com/media/images/Pic_2-darken.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 308 309 <source srcset="https://s.pre-mind.com/media/images/Pic_2-darken.width-2560.format-webp.webp" type="image/webp"> 310 <img loading="lazy" src="https://s.pre-mind.com/media/images/Pic_2-darken.width-2560.jpg" alt="Multiple iPhones with PREMIND" width="2000" height="1333" /> 311</picture> 312 313 314 <div class="content"> 315 <a href="/en/elevent/" class="pagelink"></a> 316 <a href="/en/elevent/"> 317 <div class="rich-text"><h2 data-block-key="01c0s">Mobile app</h2><p data-block-key="2bto6"><i>Enabling truly personalised relationship experiences that stands out</i></p><p data-block-key="bbwqb">PRE:MIND â the personalised guest experience CRM â can now be combined with our mobile app, the booking solution where personalised service matters.</p></div> 318 </a> 319 </div> 320</section> 321 322 323 324 325 326 327 328<section id="d599c5a0-ff72-4937-97c0-b583849744ad" class="blk-articlelist "> 329 <div class="content"> 330 <h1>Articles</h1> 331 332 333<ul class="list-articles"> 334 335 <li 336 337 style="background-image: url(https://s.pre-mind.com/media/images/img_article05_bg_full_wgLGs.2e16d0ba.fill-2560x1440-c100.jpg)" class="first"> 338 <figure class="first"> 339 <figcaption>Categories <span class="tags">Experiences, Personalization</span></figcaption> 340 <a href="https://pre-mind.com/en/articles/customer-identification-key-experience-shopping/" rel="permalink" aria-labelledby="list-article-15"> 341 342 343<picture class=" landscape" > 344 345 <source srcset="https://s.pre-mind.com/media/images/img_article05_bg.2e16d0ba.fill-460x315-c100.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 346 347 <source srcset="https://s.pre-mind.com/media/images/img_article05_bg.2e16d0ba.fill-460x315-c100.format-webp.webp" type="image/webp"> 348 <img loading="lazy" src="https://s.pre-mind.com/media/images/img_article05_bg_full_wgLGsJe.2e16d0ba.fill-460x315-c100.jpg" alt="Woman experience shopping" width="460" height="315" /> 349</picture> 350 351 352 </a> 353 </figure> 354 <div class="description first"> 355 <h2><a href="https://pre-mind.com/en/articles/customer-identification-key-experience-shopping/" rel="permalink" id="list-article-15">Customer identification key to experience shopping</a></h2> 356 <p>In the quest for delivering on experiential retail, stores have morphed into things resembling anything from amusement parks to living rooms. And while there is nothing wrong with that â it hasn't done much to personalise the experience.</p> 357 <a href="https://pre-mind.com/en/articles/customer-identification-key-experience-shopping/" rel="permalink">Read "Customer identification key to experience shopping"</a> 358 </div> 359 </li> 360 361 <li > 362 <figure class="">
363 <figcaption>Categories <span class="tags">Hospitality, Revenue</span></figcaption> 364 <a href="https://pre-mind.com/en/articles/premind-improves-revenue-management/" rel="permalink" aria-labelledby="list-article-45"> 365 366 367<picture class=" landscape" > 368 369 <source srcset="https://s.pre-mind.com/media/images/Oneeighty_Indone.2e16d0ba.fill-460x315-c100.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 370 371 <source srcset="https://s.pre-mind.com/media/images/Oneeighty_Indone.2e16d0ba.fill-460x315-c100.format-webp.webp" type="image/webp"> 372 <img loading="lazy" src="https://s.pre-mind.com/media/images/Oneeighty_Indonesia.2e16d0ba.fill-460x315-c100.jpg" alt="Oneeighty, Indonesia" width="460" height="315" /> 373</picture> 374 375 376 </a> 377 </figure> 378 <div class="description "> 379 <h2><a href="https://pre-mind.com/en/articles/premind-improves-revenue-management/" rel="permalink" id="list-article-45">PRE:MIND improves revenue management</a></h2> 380 <p>Although revenue technology has been around for decades it still supports less than 30% of hotels worldwide. Maybe this is a good thing because the travel industry as we knew it just changed.</p> 381 <a href="https://pre-mind.com/en/articles/premind-improves-revenue-management/" rel="permalink">Read "PRE:MIND improves revenue management"</a> 382 </div> 383 </li> 384 385</ul> 386 387 388 <div class="center-actions"> 389 <a href="https://pre-mind.com/en/articles/" class="biglink">Go to articles</a> 390 </div> 391 392 </div> 393</section> 394 395 396 397 398 399<section id="31d87f09-9f07-4fcc-939c-f3139f1a157b" class="blk-testimonial "> 400 <div class="content"> 401 <h1>Testimonials</h1> 402 </div> 403 404 <div class="wrapper"> 405 406 <ul class="content" id="carousel-31d87f09-9f07-4fcc-939c-f3139f1a157b"> 407 408 <li> 409 410 411<picture class="background landscape" > 412 413 <source srcset="https://s.pre-mind.com/media/images/213-21.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 414 415 <source srcset="https://s.pre-mind.com/media/images/213-21.original.format-webp.webp" type="image/webp"> 416 <img loading="lazy" src="https://s.pre-mind.com/media/images/213-21.original.jpg" alt="Credit Suisse" width="937" height="611" /> 417</picture> 418 419 420 <div class="testimonial"> 421 <figure class="testimonial-logo" aria-label="Romero (white) logotype"> 422 423 424<picture class=" landscape" > 425 426 <source srcset="https://s.pre-mind.com/media/images/romero_logo-white.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 427 428 <source srcset="https://s.pre-mind.com/media/images/romero_logo-white.height-100.format-webp.webp" type="image/webp"> 429 <img loading="lazy" src="https://s.pre-mind.com/media/images/romero_logo-white.height-100.png" alt="Romero (white)" width="516" height="100" /> 430</picture> 431 432 433 </figure> 434 <div class="rich-text"><p data-block-key="dneeh">PRE:MIND is the right compliment to my company. As an expert in networking, we didnât know how to monetize our data nor how to deliver our customer service to them. </p><p data-block-key="yp09y">PRE:MIND had the answers from day one. By capturing and enriching the feedback from our customers, we are now able to give them better services and more opportunities to engage with our community.</p><p data-block-key="5tl8t">PRE:MIND is our balance between the offline and online world.</p></div> 435 <div class="rich-text"><h3 data-block-key="cr6y8">Israel Romero</h3><p data-block-key="gizxy">Founder, Romero Premium Networking</p></div> 436 </div> 437 </li> 438 439 <li> 440 441 442<picture class="background landscape" > 443 444 <source srcset="https://s.pre-mind.com/media/images/bg_kamooni.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 445 446 <source srcset="https://s.pre-mind.com/media/images/bg_kamooni.original.format-webp.webp" type="image/webp"> 447 <img loading="lazy" src="https://s.pre-mind.com/media/images/bg_kamooni.original.png" alt="Waterfall" width="1315" height="607" /> 448</picture> 449 450 451 <div class="testimonial"> 452 <figure class="testimonial-logo" aria-label="Kamooni logotype"> 453 454 455<picture class=" landscape" > 456 457 <source srcset="https://s.pre-mind.com/media/images/logo_kamooni.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 458 459 <source srcset="https://s.pre-mind.com/media/images/logo_kamooni.height-100.format-webp.webp" type="image/webp"> 460 <img loading="lazy" src="https://s.pre-mind.com/media/images/logo_kamooni.height-100.png" alt="Kamooni" width="162" height="100" /> 461</picture> 462 463 464 </figure> 465 <div class="rich-text"><p data-block-key="i7igg">At Kamooni we are creating a culture of conscious travel and believe <b>PRE:MIND</b> to be an extremely powerful tool. We use the technology to improve B2C user experience as well as to collect important statistics for our B2B users.</p><p data-block-key="33gny">The tool greatly improves on service delivery to travellers staying at our partner establishments: From VIP treatment at reception to notifying guests of what they can do or expect from their visit, <b>PRE:MIND</b> has made this all possible.</p></div> 466 <div class="rich-text"><h3 data-block-key="zlk4g">Herman Vercuiel</h3><p data-block-key="yorq1">CEO, Kamooni</p></div> 467 </div> 468 </li> 469 470 <li> 471 472 473<picture class="background landscape" > 474 475 <source srcset="https://s.pre-mind.com/media/images/img_home.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 476 477 <source srcset="https://s.pre-mind.com/media/images/img_home.original.format-webp.webp" type="image/webp"> 478 <img loading="lazy" src="https://s.pre-mind.com/media/images/img_home.original.png" alt="Singapore skyline" width="1440" height="766" /> 479</picture> 480 481 482 <div class="testimonial"> 483 <figure class="testimonial-logo" aria-label="Armchair logotype"> 484 485 486<picture class=" landscape" > 487 488 <source srcset="https://s.pre-mind.com/media/images/armchair_logo.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 489 490 <source srcset="https://s.pre-mind.com/media/images/armchair_logo.height-100.format-webp.webp" type="image/webp"> 491 <img loading="lazy" src="https://s.pre-mind.com/media/images/armchair_logo.height-100.png" alt="Armchair" width="376" height="100" /> 492</picture> 493 494 495 </figure> 496 <div class="rich-text"><p data-block-key="w7xk1">Being a part of the Observatory´s culture scene requires a level of personal service that isnât always a given in a big city. At <i>The Armchair </i>we facilitate that through smart use of technology.</p><p data-block-key="hzc2l">Naturally, we welcome all, but <b>PRE:MIND</b> helps us give extra attention to those true supportersâfrom near and far.</p></div> 497 <div class="rich-text"><h3 data-block-key="hxee7">Tim Olsson</h3><p data-block-key="muy7u">Owner, The Armchair</p></div> 498 </div> 499 </li> 500 501 </ul> 502 503 </div> 504 505 506 <button type="button" class="prev" tabindex="0">Previous</button> 507 <button type="button" class="next" tabindex="0">Next</button> 508 509</section> 510 511 512 513 514 515<section id="ba5c08ead-6cb0-4e71-b30b-9dcb85f299ba" class="blk-form sticky "> 516 517 518<picture class="background portrait" > 519 520 <source srcset="https://s.pre-mind.com/media/images/img_bg_popup.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 521 522 <source srcset="https://s.pre-mind.com/media/images/img_bg_popup.original.format-webp.webp" type="image/webp"> 523 <img loading="lazy" src="https://s.pre-mind.com/media/images/img_bg_popup.original.png" alt="Waves" width="437" height="470" /> 524</picture> 525 526 527 528 <button class="icon_x" data-toggle="section" data-class="sticky"> 529 </button> 530 <div class="content"> 531 <div class="rich-text"><h2 data-block-key="03cao">Send an inquiry</h2><p data-block-key="24nej">We'll get back to you within 24h</p></div> 532 533 <form data-action="xhr" action="/en/" method="POST" 534 id="forma5c08ead-6cb0-4e71-b30b-9dcb85f299ba"> 535 536 <input type="hidden" name="xhr" value="enabled"/> 537 538 <input type="hidden" name="background" value=""/> 539 <input type="hidden" name="from_page" value="https://pre-mind.com/en/"/> 540 <input type="hidden" name="form_id" value="forma5c08ead-6cb0-4e71-b30b-9dcb85f299ba"/> 541 <input type="hidden" name="csrfmiddlewaretoken" value="JPh41CWuxS2UbELIYkcsMGUQ7zEym5I80os145OIlmH9Qx8gxnuLN67OZcDMlWgf"> 542 <div class="fieldset" role="group"> 543 544 545 546 547 548 549<ul class="form " 550 > 551<li class="your-e-mail-address "><label class="emailinput"><input type="email" name="your-e-mail-address" maxlength="320" placeholder="Your e-mail address" required id="id_your-e-mail-address"><span class="description">Your e-mail address</span></label></li> 552</ul> 553 554 <div class="form-actions"> 555 <button type="submit">
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575 576 577 578 579 580 581 </div> 582 </main> 583 584 585 586 587 588 589 <aside class="cookie-banner" data-cookiename="cookie-banner"> 590 <p> 591 This website uses cookies to ensure you get the best experience on our website. No personally identifiable information is collected. 592 <a href="/en/privacy-policy/">Read the privacy policy</a>. 593 </p> 594 <button type="button">Understood</button> 595 </aside> 596 597 598 599 600 <footer> 601 602 603<picture class="background landscape" > 604 605 <source srcset="https://s.pre-mind.com/media/images/Group_10.width-2560.format-webp.webp" type="image/webp"> 606 <img loading="lazy" src="https://s.pre-mind.com/media/images/Group_10.width-2560.png" alt="Silver leaf" width="1440" height="557" /> 607</picture> 608 609 610 <div class="content"> 611 <div class="wrapper"> 612 <aside> 613 <a href="/" class="logo" aria-labelledby="mainlogo"> 614 615 616<picture class=" portrait" > 617 618 <source srcset="https://s.pre-mind.com/media/images/Group_7.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 619 620 <source srcset="https://s.pre-mind.com/media/images/Group_7.original.format-webp.webp" type="image/webp"> 621 <img loading="lazy" src="https://s.pre-mind.com/media/images/Group_7.original.png" alt="Circle M" width="60" height="60" /> 622</picture> 623 624 625 </a> 626 <p>We collaborate with ambitious partners and people; weâd love to hear from you and build something great together.</p> 627 </aside> 628 629 630 <p class="email"> 631 <a href="mailto:[email protected]">[email protected]</a> 632 </p> 633 634 635 <address> 636 <p> 637 <span>Singapore</span> 638 2 Shenton Way,<br /> 639 #15-04 SGX Centre I,<br/> 640 Singapore 068804 641 </p> 642 <p> 643 <span>Sweden</span> 644 Krukmakargatan 22, 1tr,<br/> 645 118 51 Stockholm,<br/> 646 Sweden 647 </p> 648 <p> 649 <span>Spain</span> 650 Avda. Diagonal 673-685,<br/> 651 08028 Barcelona,<br/> 652 Spain 653 </p> 654 </address> 655 656 <nav class="footer"> 657 658 659 660<ul class="footer-navigation"><li class="parent"><a href="/en/elevent/" class="parent"><span>Mobile App</span></a></li><li class="parent"><a href="/en/articles/" class="parent"><span>Articles</span></a></li><li class="parent"><a href="/en/privacy-policy/" class="parent"><span>Privacy Policy</span></a></li><li class="parent"><a href="/en/eula/" class="parent"><span>End-User License Agreement</span></a></li><li class="parent"><a href="/en/cookies-policy/" class="parent"><span>Cookies Policy</span></a></li><li class="parent"><a href="/en/terms-conditions/" class="parent"><span>Terms & Conditions</span></a></li><li class="parent"><a href="/en/data-processing-agreement/" class="parent"><span>Data Processing Agreement</span></a></li><li class="parent"><a href="/en/processors-and-subprocessors/" class="parent"><span>Processors & Sub-processors</span></a></li><li class="parent"><a href="/dashboard/">Login</a></li></ul> 661 662 </nav> 663 </div> 664 665 <div class="social"> 666 © 2026 PRE:MIND Pte. 667 Ltd. All rights reserved 668 <nav> 669 <a rel="external" class="icon_twitter" href="https://twitter.com/pre_mind">@pre_mind</a> 670 <a rel="external" class="icon_linkedin-wht" href="https://www.linkedin.com/company/premind/">PRE:MIND</a> 671 </nav> 672 </div> 673 674 </div> 675 </footer> 676 677 678 679 680 681 682 683
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