main.a3b4c367.js

js ntconnect.com collected 2026-10-02 15:35:50 UTC 478,262 bytes, 2 lines download raw bytes

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This effort ensured reliable shipboard communications for crew safety, operations, and mission execution."]},{type:"h",runs:["Objectives"]},{type:"list",items:[["Modernize and optimize the ship\u2019s PA/GA/PBX systems."],["Provide hardware upgrades to support ship-wide communications."],["Deliver hands-on training for NOAA technicians and crew to ensure system sustainability."]]},{type:"h",runs:["Scope of Work"]},{type:"p",runs:["NT Connect provided all parts, labor, materials, and services necessary to complete the system groom, including"]}

1,{type:"h",runs:["Hardware & Software Provisioning"]},{type:"list",items:[["Supplied two security USB keys."],["Supplied upgraded VoIP base stations."]]},{type:"h",runs:["System Installation & Configuration"]},{type:"list",items:[["Installed new VoIP endpoints at the Pilot House aft station."],["Added PA access to phones in the Mess Room and XO Stateroom."],["Conducted a comprehensive groom of PA, GA, and PBX systems."]]},{type:"h",runs:["Support & Training"]},{type:"list",items:[["Provided 40 hours of remote support."],["Conducted a two-day onboard session at NOAA\u2019s Marine Operations Center \u2013 Pacific (MOC-P) in Newport, Oregon."],["Delivered training and hands-on Q&A sessions with the ship\u2019s electronics technicians and crew."]]},{type:"h",runs:["Results"]},{type:"list",items:[["Enhanced reliability and redundancy of shipboard communications."],["Expanded PA functionality for improved safety and operational reach."],["Upgraded PBX hardware to support mission-critical ship-to-ship and ship-to-shore communication."],["Trained NOAA personnel for ongoing maintenance, reducing future dependency on external support."]]},{type:"h",runs:["Impact"]},{type:"p",runs:["By modernizing the PA/GA/PBX systems on the NOAA Ship Bell M. Shimada, NT Connect ensured:"]},{type:"list",items:[[{t:"Mission Readiness:",b:1}," The vessel is fully equipped to support NOAA\u2019s research and operational missions."],[{t:"Crew Safety:",b:1}," Reliable alarms and PA access across critical ship locations."],[{t:"Operational Efficiency:",b:1}," Improved communication systems reduce downtime and streamline onboard coordination."]]}]},nooz:{title:"NOOZ.AI\u2122: Bringing Clarity to News in a Biased Media Landscape",subtitle:null,logo:"nooz",blocks:[{type:"p",runs:[{t:"NT CONNECT",b:1}," is a global technology company that designs and operates communication and IT solutions for corporate enterprises and government clients. With a track record of delivering mission-critical innovations, NT CONNECT continues to expand its portfolio with AI-driven applications that promote transparency and digital trust."]},{type:"h",runs:["Challenge"]},{type:"p",runs:["In an era of increasing media polarization, misinformation, and declining public trust in journalism, consumers often struggle to distinguish between objective reporting and opinion-laced content. Pew Research found that only 58% of U.S. adults trust news organizations, the lowest level in five years. Readers are often unaware of the subtle ways language and presentation can manipulate their perception of news topics."]},{type:"p",runs:["NT CONNECT identified a critical need: a solution that helps consumers actively recognize bias, sentiment, and persuasive techniques in news content before they form an opinion."]},{type:"h",runs:["Solution"]},{type:"p",runs:["NT CONNECT launched NOOZ.AI\u2122, a free mobile news aggregator app available on iOS and Android. The app leverages an AI-powered language analysis engine to assess the bias embedded in global news articles."]},{type:"p",runs:["NOOZ.AI\u2122 provides transparency through four analytical pillars:"]},{type:"list",items:[[{t:"Opinion Analysis",b:1}," \u2013 Detects the presence of personal beliefs or judgments within news content."],[{t:"Sentiment Analysis",b:1}," \u2013 Measures whether a journalist's tone is supportive or antagonistic toward the topic."],[{t:"Propaganda Analysis",b:1}," \u2013 Flags up to 18 known persuasion techniques used to subtly influence readers."],[{t:"Revision Analysis",b:1}," \u2013 Allows users to view how an article has changed over time and track any shifts in tone or narrative."]]},{type:"p",runs:["Each article is scored numerically:"]},{type:"list",items:[[{t:"Opinion Score (0\u2013100)",b:1}],[{t:"Sentiment Score (-100 to 100)",b:1}],["Article revisions are logged and displayed for transparency."]]},{type:"p",runs:["This analytical framework empowers readers to approach news with critical thinking and objectivity."]},{type:"h",runs:["Results"]},{type:"list",items:[[{t:"Successful public launch",b:1}," of NOOZ.AI\u2122 on both iOS and Android platforms."],["Developed a proprietary scoring system that quantifies media bias, a first in consumer-focused news apps."],["Early user feedback highlights enhanced reader awareness and reduced emotional influence by biased articles."],["Positioned NT CONNECT as an innovator in the AI + media transparency space."]]},{type:"h",runs:["Impact"]}

1,{type:"p",runs:["NOOZ.AI\u2122 is more than a news app. It\u2019s a digital literacy tool designed for the modern information environment. By helping readers detect bias at the language level, the app encourages informed reading habits and resists manipulation from slanted journalism."]},{type:"p",runs:["According to Garry Paxinos, CTO of NT CONNECT:"]},{type:"quote",runs:["\u201cLanguage itself can be used to manipulate and persuade the casual reader. Our goal is not to label news as \u2018true or false\u2019 but to reveal how persuasive language works and empower users to think critically.\u201d"]},{type:"p",runs:["With NOOZ.AI\u2122, NT CONNECT contributes to a healthier, more accountable media ecosystem, starting with awareness."]}]},cunard:{title:"Case Study: Enhancing Crew Communication and Passenger Experience Aboard Cunard\u2019s Queen Anne with NT Maritime",subtitle:"Cunard\u2019s magnificent new addition to its line of cruise ships, Queen Anne, has set sail, and she has been a testament to timeless evolution. With the latest communication technologies onboard from NT Maritime, it seamlessly weaves together historic legacy and cutting-edge innovation.",logo:"cunard",blocks:[{type:"p",runs:[{t:"Overview:",b:1}," Cunard Line, a luxury British cruise operator, sought to modernize crew communication systems aboard its newly built flagship vessel, the Queen Anne. With a focus on improving safety, operational efficiency, and the overall guest experience, Cunard partnered with NT Maritime, a leader in communication intelligence and IT solutions, to deploy cutting-edge communication technology."]},{type:"p",runs:[{t:"Challenge:",b:1}," As part of its commitment to enhancing onboard operations, Cunard identified a need to upgrade from outdated digital enhanced cordless telecommunications (DECT) handsets. These handsets lacked the advanced features necessary for effective, real-time communication between officers and crew members on the large-scale vessel. Additionally, there was a need to address power consumption, minimize distractions from non-work-related"]},{type:"p",runs:["Private & Confidential notifications, and ensure seamless communication utilizing rugged android phones loaded with enterprise applications."]},{type:"p",runs:["The Queen Anne, a 113,000-ton vessel accommodating nearly 3,000 guests, required an enterprise-grade solution to meet these communication challenges while ensuring reliable connectivity for both crew and passengers, with special provisions for guests with accessibility needs."]},{type:"p",runs:[{t:"Solution:",b:1}," Cunard partnered with NT Maritime to implement their innovative mobile app, designed to provide a role-based communication platform for the ship\u2019s crew. The solution includes voice calling, push-to-talk, and chat functionality, enabling streamlined coordination of tasks, schedules, and emergency protocols."]},{type:"p",runs:["Key features of NT Maritime\u2019s solution include:"]},{type:"list",items:[[{t:"Rugged Android devices:",b:1}," Provided to the crew for enhanced durability and usability."],[{t:"Local push notification environment:",b:1}," This ensures that crew members receive mission-critical calls and messages onboard without internet."],[{t:"Offline communication:",b:1}," Communication remains functional without reliance on satellite or internet connectivity, optimizing performance and energy efficiency on long voyages."],[{t:"Integration with Martec\u2019s Safety Monitoring and Control System (SMCS):",b:1}," This integration supports safety operations by relaying emergency alarms and suggesting appropriate procedures for handling incidents."]]},{type:"p",runs:["Furthermore, the app integrates with the ship\u2019s PBX system, allowing crew members to easily communicate with passengers. This system improves Private & Confidential accessibility by offering phones with specialized features for guests who are deaf or hard of hearing. Parents can also be given devices to contact childcare services, improving peace of mind during their stay."]},{type:"p",runs:[{t:"Results:",b:1}," With NT Maritime\u2019s system in place, Cunard Line achieved:"]}

1,{type:"list",items:[[{t:"Enhanced crew efficiency:",b:1}," Crew members now have access to a reliable, feature-rich communication platform that allows for quick and efficient handling of both routine and emergency situations."],[{t:"Improved guest experience:",b:1}," The seamless communication between crew and guests contributed to a smoother, more enjoyable onboard experience, particularly for guests with children and guests with special needs."],[{t:"Reduced operational interruptions:",b:1}," Ensuring communications are uninterrupted by satellite outages, the Queen Anne\u2019s crew can operate effectively throughout its voyages."],[{t:"Safety improvements:",b:1}," The integration with Martec\u2019s SMCS helps ensure that the crew is well-prepared to handle emergencies, contributing to a safer environment for both crew and passengers."]]},{type:"p",runs:[{t:"Conclusion:",b:1}," Through its partnership with NT Maritime, Cunard Line has successfully equipped the Queen Anne with a state-of-the-art communication system that aligns with its high standards of service and safety. This collaboration not only enhances the operational capabilities of the crew but also supports Cunard's long-term vision of providing an exceptional guest experience, bridging the gap between tradition and modern innovation. Private & Confidential The Queen Anne, which launched in May 2024, stands as a testament to Cunard\u2019s commitment to integrating advanced technology into its historic legacy of ocean travel."]},{type:"h",runs:["About NT Maritime"]},{type:"p",runs:["NT Maritime serves as a leading communication intelligence and IT Solutions provider, specializing in the development and operation of mission-critical communications networks. Additionally, it offers Low Earth Orbit Satellite connectivity, location services, contact tracing and access controls, along with cutting-edge telehealth technologies tailored for the global maritime industry."]},{type:"h",runs:["About Cunard"]},{type:"p",runs:["Cunard is a luxury British cruise line, renowned for creating unforgettable experiences around the world. Cunard has been a leading operator of passenger ships on the North Atlantic since 1840, celebrating an incredible 183 years of operation. The Cunard experience is built on fine dining, hand-selected entertainment and outstanding service. From five-star restaurants and in-suite dining to inspiring guest speakers, the library and film screenings, every detail has been meticulously crafted to make the experience unforgettable. Destinations include Europe, the Caribbean, the Far East and Australia. There are currently three Cunard ships, Queen Mary 2, Queen Elizabeth and Queen Victoria. The fourth ship, Queen Anne, will enter service in 2024. This investment is part of the company's ambitious plans for the future of Cunard globally and will be the first time since 1999 that Cunard will have four ships in simultaneous service. Cunard is based at Carnival House in Southampton and has been owned since 1998 by Carnival Corporation & plc (NYSE/LSE: CCL; NYSE:CUK)."]}]},avaya:{title:"NT Connect Partners with Avaya to Deliver Secure Unified Communications for Government",subtitle:null,logo:null,blocks:[{type:"h",runs:["Overview"]},{type:"p",runs:["NT Connect Holdings, Inc., a leader in communication intelligence and IT solutions, has joined the ",{t:"Avaya Edge Partner Program",b:1}," to provide its advanced unified communications platform through ",{t:"Avaya\u2019s FedRAMP-authorized Government Cloud.",b:1}," This strategic collaboration enhances NT Connect\u2019s ability to serve U.S. federal agencies with a secure, scalable, and fully integrated communication solution."]},{type:"h",runs:["Challenge"]},{type:"p",runs:["Government agencies require robust and compliant communication systems that ensure security, flexibility, and reliability. However, modernizing legacy systems while meeting strict federal standards like FedRAMP presents a significant challenge. NT Connect aimed to deliver a next-generation unified communications platform tailored to the needs of the public sector, but doing so required a highly secure, government-compliant cloud infrastru

1cture."]},{type:"h",runs:["Solution"]},{type:"p",runs:["To overcome this challenge, NT Connect partnered with Avaya and joined the Avaya Edge Partner Program, enabling it to deploy its unified communications platform within the Avaya Government Cloud, a FedRAMP-authorized environment purpose-built for public sector needs"]},{type:"p",runs:["Through this partnership, NT Connect\u2019s unified communications system, featuring real-time voice, video, messaging, conferencing, and mobility, is now seamlessly integrated into a cloud platform that meets federal cybersecurity and compliance standards."]},{type:"quote",runs:["\u201cPartnering with Avaya\u2019s Gov Cloud is a transformative step in our mission to deliver secure, efficient, and scalable communication solutions to government entities,\u201d"]},{type:"attr",runs:[{t:"\u2013 Garry Paxinos, Chief Technology Officer and Chief Artificial Intelligence Officer, NT Connect",i:1}]},{type:"h",runs:["Impact"]},{type:"p",runs:["By leveraging Avaya\u2019s secure cloud infrastructure, NT Connect now provides government agencies with:"]},{type:"list",items:[[{t:"End-to-end unified communications",b:1}," in a single platform"],[{t:"Full compliance",b:1}," with federal security and operational standards"],[{t:"Enhanced collaboration",b:1}," and efficiency for distributed teams"],[{t:"Seamless scalability",b:1}," for future growth and modernization"]]},{type:"p",runs:["This initiative allows public sector clients to modernize their communication infrastructure while maintaining the highest levels of data protection and service reliability."]}]},disney:{title:"NT Connect Maritime\u2019s Contact Tracing Deployment On Disney Cruise Line",subtitle:null,logo:"disney",blocks:[{type:"p",runs:["In March of 2020, having agreed on a partnership with Disney, NT Connect Maritime was scheduled to deploy their streamlined Maritime Communications System on the entire Disney Cruise Line fleet. NT Connect\u2019s system passed all the security and quality checks and had already been deployed on the Disney Dream ship, so it was ready to be deployed fleetwide. However, during one of the initial Disney Dream departures with the new system deployed, The U.S. State Department issued a No Sail warning due to the outbreak of COVID-19, and Disney was forced to cancel subsequent voyages. During the shutdown, Disney worked with NT Connect Maritime for a solution needed on short notice, exploring contact tracing as a new and innovative solution."]},{type:"h",runs:["Testing and deployment on UK cruises"]},{type:"p",runs:["Once the option to deploy the communications system fleetwide was put on hold, NT Connect Maritime sprang into action to develop a customized system with gateways and wearables to support contact tracing for both passengers and crew. Disney initially tested the system in their lab in Orlando, Florida. Having passed the security tests, which are amongst the most stringent in the industry, NT Connect Maritime then had to consider how to design the contact tracing system to be deployed remotely. Plans continually shifted in terms of which vessels would install the contact tracing system first, and NT Connect Maritime was able to make the changes seamlessly. Disney decided it was best for the Disney Magic moored in the UK to be the first to host it."]},{type:"p",runs:["In normal circumstances, NT Connect Maritime would ship all the hardware required directly to the vessel. NT Connect\u2019s engineers would install the gateways and software on the servers onboard. However, this was not possible due to the COVID restrictions from the UK Government. All the software was required to be deployed over the ship's satellite in the UK. All hardware required for contact tracing (the wearables, gateways, and ethernet drop points) had to be boxed up and accompanied with clear and concise instructions. It was a huge learning curve for the crew involved, but it is now all in place and ready for when the fleet is cleared to sail again."]},{type:"h",runs:["How does the contact tracing work?"]},{type:"p",runs:["The contact tracing system functions with wearable technology used by passengers and crew on the cruise ship. This is in conjunction with strategically placed Bluetooth Low Energy gateways."]}

1,{type:"p",runs:["If two people are within six feet of each other for 15 minutes within 24 hours, this counts as a contact according to CDC guidelines. In the event of a COVID-19 outbreak on a cruise ship, the ship administrators can send alerts, leveraging NT Connect\u2019s communications system, to passengers and crew who have been in contact with the infected person so that they can isolate themselves in their cabins without a ship-wide lockdown."]},{type:"h",runs:["Conclusions on the project"]},{type:"p",runs:["Once everyone is vaccinated, and the transmission levels for COVID-19 decline, these kinds of contact tracing measures may not be needed but can be repurposed for location-based marketing services for passengers. For example, heat mapping passenger flows to maximize and increase point of sale opportunities throughout a vessel. Cruise ships will also be able to focus on installing NT Connect Maritime\u2019s other more exciting systems, such as Voice & Video Calling, Instant Messaging and app-based walkie-talkie features to improve the passenger experience and crew welfare. Disney\u2019s initiatives show how willing they are to go above and beyond to ensure the safety of their passengers and crew. NT Connect Maritime was eager to develop solutions in a time of crisis, enabling Disney to continue spreading joy even during this most difficult and unprecedented era the industry has ever faced. In general, both companies are looking forward to once again enabling technologies that passengers and crew members can enjoy using."]},{type:"image",image:"mickey"}]},"national-guard":{title:"Wyoming Air National Guard",subtitle:"Local Telecommunication Services (LTS) Conversion \u2013 LSTDM to SIP Trunking",logo:null,blocks:[{type:"h",runs:["Background"]},{type:"p",runs:["The Wyoming Air National Guard required a modern, secure, and scalable telecommunications upgrade to transition from legacy LSTDM infrastructure to SIP trunking technology. This upgrade was critical to improve communication efficiency, ensure compliance with federal requirements, and support both inbound and outbound calling capabilities across their network."]},{type:"h",runs:["Challenges"]},{type:"list",items:[["Maintaining uninterrupted service during the transition, with a seamless porting and cutover process scheduled outside of business hours."],["Integrating new SIP trunking with existing legacy systems via TDM emulation to support the Avaya PBX system using PRI handoff rather than native SIP."],["Supporting Direct Inward Dialing (DID) numbers as specified."],["Ensuring compliance with emergency calling requirements, including Kari\u2019s Law and dynamic E911 routing."],["Handling Government operations post-TDM emulation point while NT Connect managed the SIP trunking infrastructure."]]},{type:"h",runs:["Solution"]},{type:"p",runs:["NT Connect Holdings, Inc. designed and implemented a robust, secure, and scalable SIP trunking solution tailored to the Wyoming Air National Guard\u2019s specific operational and technical needs. Key elements included:"]},{type:"list",items:[[{t:"Seamless Porting & Transition:",b:1}," Comprehensive planning and execution ensured zero downtime and uninterrupted telecommunication services during cutover."],[{t:"TDM Emulation:",b:1}," Full compatibility was achieved with the existing Avaya CM7 telephony environment, allowing continued use of PRI handoff."],[{t:"Scalability & Security:",b:1}," The SIP trunking solution was designed for growth and included redundancy to maximize uptime and safeguard communications."],[{t:"E911 Compliance:",b:1}," The The system met all federal emergency communication requirements, including Kari\u2019s Law and dynamic call routing for enhanced safety and responsiveness."],[{t:"Dedicated Support: ",b:1}," TNT Connect\u2019s expert team provided ongoing technical support and ensured adherence to the project schedule and quality benchmarks."]]},{type:"h",runs:["Results"]},{type:"list",items:[["Successful migration of all DIDs to a modern SIP trunking system with zero service interruptions."],["Full integration with existing telephony infrastru

1cture, preserving investments in legacy systems while leveraging new technology."],["Enhanced communication reliability and security aligned with federal standards."],["Positive feedback from the Wyoming Air National Guard on the smooth transition and ongoing operational support."]]},{type:"h",runs:["Conclusion"]},{type:"p",runs:["NT Connect Holdings, Inc. demonstrated its expertise in delivering mission-critical telecommunications upgrades through this successful project with the Wyoming Air National Guard. By combining advanced SIP trunking technology with strategic implementation, NT Connect ensured the Guard\u2019s communication infrastructure is future-ready, secure, and fully compliant, empowering them to meet mission demands efficiently and reliably."]}]},"navy-communications":{title:"Modernizing U.S. Navy Communications at NAS Key West",subtitle:"Transition from TDM to VoIP/IP Central Office Services",logo:null,blocks:[{type:"h",runs:["Overview"]},{type:"p",runs:["In late 2024 and early 2025, NT Connect Holdings, Inc. was contracted by NCTAMS LANT to conduct a comprehensive site survey and deliver a forward-looking communications solution for Naval Air Station Key West and its annexes. This initiative targeted the transformation of aging Time Division Multiplexing (TDM)-based telephony infrastructure into a modern, scalable, and efficient Voice over Internet Protocol (VoIP) system."]}

1,{type:"h",runs:["Client Background"]},{type:"p",runs:["NAS Key West is a strategically significant site supporting the operational and readiness needs of the U.S. Navy, Department of Defense (DoD), Department of Homeland Security (DHS), and allied forces. The Navy sought a phased, low-disruption migration from this outdated infrastructure to a VoIP environment, without access to Government Furnished Outside Plant (OSP) infrastructure, and with limited as-is documentation or mapping."]},{type:"h",runs:["Solution"]},{type:"p",runs:["NT Connect developed a solution to transition the Navy\u2019s telephony system from legacy TDM to VoIP using modern IP technologies while minimizing cost, disruption, and new infrastructure demands."]},{type:"p",runs:["Key aspects of the solution included:"]},{type:"list",items:[[{t:"Utilization of Existing CAT 3 Cabling",b:1}," Leveraged existing Inside Plant wiring to avoid extensive rewiring."],[{t:"Bypass of Legacy OSP Systems:",b:1}," Designed an IP-centric network approach that circumvents dependency on degraded or inaccessible infrastructure."],[{t:"Vendor-Provided VoIP/IP Central Office Services:",b:1}," Shifted the telephony core to a commercial VoIP model to reduce lifecycle costs and increase reliability."],[{t:"Scalable Architecture:",b:1}," Enabled future expansion and integration with evolving DoD communications standards."]]},{type:"h",runs:["Why NT Connect"]},{type:"list",items:[[{t:"Mission-Critical Experience:",b:1}," Proven track record delivering resilient IT and communications solutions to federal defense customers."],[{t:"Agile Engineering: ",b:1}," Rapid response, flexible design, and hands-on field assessments led to actionable solutions in less than 60 days."],[{t:"Cost-Efficient Execution: ",b:1}," Balanced cutting-edge VoIP technologies with real-world constraints to reduce total ownership costs."]]},{type:"h",runs:["Outcome & Next Steps"]},{type:"p",runs:["NT Connect\u2019s deliverables included:"]},{type:"list",items:[["A fully scoped transition plan"],["Cost breakdown for one-time and recurring services"],["Use-case-ready infrastructure diagrams"],["Notional timeline for phased implementation"]]},{type:"p",runs:["The project provided a roadmap for a fast, efficient VoIP upgrade and a template for replication across other Navy facilities."]},{type:"h",runs:["Looking Ahead"]},{type:"p",runs:["NT Connect continues to support U.S. Navy modernization initiatives with secure, scalable, and mission-ready communications infrastructure. Our commitment to innovation and execution ensures that military installations like NAS Key West are prepared for the demands of next-generation operations."]}]},holand:{title:"Case Study: NT Maritime's Partnership with Princess Lodges and Westmark Hotels to Transform Communication Solutions in Alaska",subtitle:null,logo:"hap",blocks:[{type:"h",runs:["Background:"]},{type:"p",runs:["NT Maritime, a wholly owned subsidiary of NT Connect, is renowned for delivering innovative communication solutions to the maritime industry, particularly on ships with challenging connectivity requirements. Leveraging its experience at sea, NT Maritime partnered with Princess Lodges (a division of Princess Cruises) and Westmark Hotels (a subsidiary of Holland America Line) to elevate communication technologies across 9 Alaska based hotels. This collaboration aimed to provide an enhanced, unified communication experience for both guests and hotel staff."]},{type:"h",runs:["Challenge:"]},{type:"p",runs:["Alaska presents unique challenges for communications infrastructure, including remote locations and demanding winter conditions that can hinder reliable connectivity. Princess Lodges and Westmark Hotels required a solution to revamp their outdated PBX systems and to offer a seamless communication experience across properties. With over 4,000 extensions spread across guest rooms and more than 20 office locations in Alaska and Canada, NT Maritime needed to develop a scalable, reliable, and user-friendly system that would improve guest satisfaction and streamline hotel operations."]},{type:"h",runs:["Solution:"]},{type:"p",runs:["NT Maritime introduced a next-generation communication solution comprising on-premise and cloud-based systems. This robust setup unified all properties within a single communications platform that integrates seamlessly with mobile and desktop devices. Key components of the implementation included:"]},{type:"list",items:[[{t:"In-room Communication Upgrades:",b:1}

1," Guests now enjoy enhanced options for communication within their rooms. New features allow them to schedule housekeeping visits, order room service, and set alerts to be notified when the Northern Lights are visible, allowing for a memorable Alaskan experience from their hotel balconies."],[{t:"Mobile Communication Tools for Staff:",b:1}," Hotel staff gained access to a dedicated mobile application that provides high-quality voice communication, comprehensive chat messaging, and management tools. This streamlined internal communication among all staff across hotels, transportation hubs, and data centers, improving operational efficiency and guest service response times."],[{t:"Unified Communication Platform:",b:1}," The solution supports over 4,000 extensions, allowing guests and staff to connect smoothly across the properties. This platform not only enhances in-room and staff communications but also improves the reliability of the system in remote areas, ensuring that connectivity is sustained despite Alaska\u2019s challenging environment."]]},{type:"h",runs:["Implementation Process"]},{type:"p",runs:["NT Maritime's experience in managing complex communications systems at sea equipped it to deliver a seamless implementation across the properties in Alaska. The company worked closely with the hotel chains to adapt the communication Private & Confidential technology used on ships to the land-based hospitality setting, with modifications to suit the specific needs of Alaska based hotels."]},{type:"h",runs:["Results"]},{type:"p",runs:["The unified communication system has had significant positive impacts, including:"]},{type:"list",items:[[{t:"Improved Guest Experience:",b:1}," Guests now have direct access to hotel services through their room communication systems, enhancing convenience and personalizing their stay. The added Northern Lights alert feature has been a unique value-add that contributes to a memorable guest experience."],[{t:"Operational Efficiency:",b:1}," The mobile app for staff has streamlined internal communication, resulting in quicker response times and better coordination among teams across the properties. Staff can now handle guest requests more effectively, creating a more seamless experience."],[{t:"Enhanced Reliability in Challenging Conditions:",b:1}," NT Maritime\u2019s technology, proven in difficult connectivity settings at sea, has been instrumental in maintaining reliable communications during Alaska\u2019s harsh winter season, ensuring continuity and reliability."]]},{type:"h",runs:["Statement"]},{type:"p",runs:["Garry Paxinos, CTO & CAIO of NT Maritime, highlighted the importance of NT Maritime\u2019s experience in creating solutions for challenging environments:"]},{type:"quote",runs:["\u201cIn light of the demanding Alaskan winter conditions, it became evident that our technology, combined with our expertise in implementing communication solutions in challenging connectivity Private & Confidential settings on cruise ships and now hotels, made us the optimal choice for this deployment in Alaska.\u201d"]},{type:"h",runs:["Conclusion"]},{type:"p",runs:["The partnership between NT Maritime, Princess Lodges, and Westmark Hotels exemplifies how industry expertise can be adapted to meet unique geographic and operational challenges. By unifying and modernizing the communication systems across their Alaskan properties, NT Maritime has provided a reliable, scalable solution that benefits both guests and hotel staff. This case demonstrates NT Maritime\u2019s capability to tailor its maritime communications expertise for the land-based hospitality industry, creating new standards in guest services and operational efficiency."]}]},ncl:{title:"NT Connect Maritime and Norwegian Cruise Line Case Study",subtitle:null,logo:"ncl",blocks:[{type:"h",runs:["The Background"]},{type:"p",runs:["Cruises offer their passengers the ability to leave their worries and anxieties back home, allowing them a life of luxury while stopping at some of the premier coastal destinations around the world. But while relaxation is the most important thing for most passengers, communication with loved one

1s while aboard the ship remains a primary \u2013 and largely unfulfilled \u2013 concern as well. In general, cruise lines have all sorts of communications issues while on the open ocean \u2013 especially when it comes to the lack of a strong internet connection. They do have internet capability using satellites, but it tends to be very expensive and thus unsustainable. To make calls to fellow passengers on the same ship, the call has to first travel off the ship to a satellite in space, back down to an earth station, over to the phone provider, and then finally back to the ship. Thus, it can be costly for guests to communicate with anyone they know on the ship, many times not knowing where they are until they return to their room. Also, it remains difficult to contact loved ones back home using commonplace tools such as Whatsapp and Skype via the satellite. NT Connect Maritime takes advantage of improved WiFi networks on the ships and more advanced cruise applications to offer a means to communicate with anyone on board. Being able to communicate onboard the ship, for a nominal fee, without having to buy an internet package to stay in touch with friends/family, is priceless."]},{type:"p",runs:["The lack of communication for passengers cruising may al

1so result in missed revenue streams coming from in-app purchases from rooms throughout the trip. Cruise lines need to be able to interact with guests throughout their voyage in order to maximize their revenue opportunities. For this reason, Norwegian Cruise Line (NCL) recently approached telecommunications company NT Connect Maritime to help them find a solution to this problem."]},{type:"h",runs:["The Approach"]},{type:"p",runs:["NT Connect Maritime has over 10 years experience in telecommunications and presented a solution to help Norwegian Cruise Line improve their telecommunications while out at sea. The Cruise Norwegian App, which has NT Connect Maritime\u2019s telecommunications technology built-in and available on the entire Norwegian Cruise Line fleet, allows guests to automatically connect to the onboard wifi network to stay up-to-date on the comings and goings of everyone they are cruising with and direct calling from the app to the various guest services on board the ship. Guests are also given the ability to make off-ship calls to loved ones through the application for a nominal fee. With Cruise Norwegian, guests have the capability to make outbound calls to nearly every country in the world. In addition to being able to keep in contact with anyone currently on the ship, ensuring that they are able to know where their friends and family are at all times."]},{type:"h",runs:["The Results"]},{type:"p",runs:["After initial success with one ship, NT Connect Maritime has gone on to deploy telecommunications on the Norwegian Cruise Line entire fleet of 17 ships. This case study is still in its initial stages \u2013 most vessels have not even been live for a year. Even so, Norwegian Cruise Line has seen a ",{t:"26% spike in communication package sales from passengers.",b:1}," At year\u2019s end, this is expected to hit 50% of passengers sailing on all NCL ships. With access to Norwegian Cruise Line's entire fleet of 17 ships, the Cruise Norwegian App is exposed to over 2.8M passengers per year. NT Connect Maritime is currently deploying its technology on NCL\u2019s latest ship, NCL Encore, with a passenger capacity of 3,998 passengers \u2013 another 210,000 passengers per year \u2013 bringing the total number of potential users up to 3 million guests per year. In summary: By year\u2019s end, we expect at least 1.5 million passengers out of this total to interact with the app per year."]},{type:"h",runs:["The Takeaways"]},{type:"list",items:[["Customers enjoy and engage with the app, spending more while they are onboard"],["Once aboard, the app helps enhance the user experience by allowing passengers to stay connected with friends and family onboard through the app\u2019s unlimited onboard calls and messages for the duration of the cruise. Groups onboard can also organize meetups, stay in contact, and share their favorite photos with everyone in their party with group messaging through the app. NT Connect Maritime\u2019s robust technology allows guests to enjoy a cruise vacation with greater communication and connectivity amongst friends and family onboard just as if they were on a land-based vacation."],["Norweigan Cruise Lines, with the help of NT Connect Maritime, became the leader in communications in the cruise line industry through high-quality voice and messaging features."],["NT Connect installed the system in 17 ships worldwide ahead of schedule. Norwegian Cruise Lines wanted the deployment to take two years, but it only took one year while staying under budget."],["Norwegian Cruise Line\u2019s tech-first passenger mentality promotes future collaboration with NT Connect Maritime for future partnerships."]]}]},tritan:{title:"Enabling a Safe Return to Cruising with NT Maritime\u2019s Health Monitoring System",subtitle:null,logo:null,blocks:[{type:"h",runs:["Overview"]},{type:"p",runs:["As the cruise industry works to regain passenger confidence and safely return to full operations, health and safety have become top priorities. The introduction of the NT Maritime Health Monitoring System, seamlessly integrated with the Tritan Software SeaCare platform, has given cruise lines an advanced tool to detect and contain health issues early, ensuring a safer and more reassuring experience for both passengers and crew."]},{type:"h",runs:["The Challenge"]},{type:"p",runs:["Cruise ships are essentially floating cities: de

1nse, social environments where viruses can quickly spread and disrupt operations. Even a single infected passenger can jeopardize an entire voyage, negatively affecting thousands of guests and crew members, and potentially sidelining a ship for extended periods."]},{type:"p",runs:["In a post-pandemic world, rebuilding public trust in cruising requires comprehensive health screening and rapid response capabilities that go beyond traditional medical centers and manual processes."]},{type:"h",runs:["The Solution"]},{type:"p",runs:["NT Maritime, known for its integrated passenger and crew communications solutions, introduced a contactless, real-time health monitoring system designed specifically for maritime environments. By combining advanced screening technologies with seamless communication, this solution enables cruise lines to intercept and contain health problems at their source, immediately and effectively."]},{type:"h",runs:["Key Features Include"]},{type:"list",items:[[{t:"Noninvasive Health Screening:",b:1}," Regular checks for pulse, respiration rate, and rhythm. Upcoming enhancements include fever detection and SpO2 oxygen saturation monitoring."],[{t:"Chat-Bot Triage:",b:1}," A dynamic, questionnaire-based tool following current hospital triage protocols, with photo verification to confirm identity."],[{t:"Flexible Screening Options:",b:1}," Configurable by location, time intervals, or self-reporting before passengers leave their cabins, not limited to embarkation and debarkation checks."],[{t:"Public Area Checks:",b:1}," Guests are screened before entering public spaces, and crew members are regularly checked before interacting with guests or accessing work areas."]]},{type:"h",runs:["Virtual Medical Support"]},{type:"p",runs:["If a passenger needs to be quarantined, the NT Maritime system facilitates virtual medical consultations directly from the cabin. Using their mobile devices and the cruise line's app, passengers can:"]},{type:"list",items:[["Communicate via voice, video, walkie-talkie, and chat."],["Receive assessments from onboard medical teams and shore-side doctors."],["Undergo certain vital checks using their phone\u2019s camera, all without exposing medical staff or other guests."]]},{type:"h",runs:["Advanced Contact Tracing & Containment"]},{type:"p",runs:["Once a sick individual is identified, the system\u2019s contact tracing feature locates anyone who may have been exposed, enabling immediate testing and possible quarantine. It also flags onboard locations that require enhanced sanitization, further minimizing risk to others."]},{type:"p",runs:["Roger Blum of Cruise & Port Advisors, representing NT Maritime to the cruise industry, emphasized the system\u2019s versatility:"]},{type:"quote",runs:["\u201cCruise lines will be able to monitor, do contact tracing, and minimize visits to the medical center since people can chat or have a video consultation with a doctor. This also allows virtual consultations for non-COVID issues, such as cuts, reducing potential exposure in a waiting room.\u201d"]},{type:"h",runs:["Results & Impact"]},{type:"p",runs:["The NT Maritime Health Monitoring System addresses critical health concerns head-on, providing passengers with a higher level of confidence and safety onboard. By enabling rapid detection, minimizing onboard medical center visits, and offering comprehensive virtual care, the system supports cruise lines in restoring operations and attracting health-conscious travelers back to sea."]},{type:"p",runs:["As the industry seeks to return to pre-pandemic levels, this advanced health solution plays a vital role in rebuilding trust, making cruising not just enjoyable again, but also demonstrably safe."]},{type:"h",runs:["Conclusion"]},{type:"p",runs:["The NT Maritime Health Monitoring System is more than a technical innovation. It is a strategic enabler of the entire industry\u2019s recovery. Cruise lines that adopt it can demonstrate a serious commitment to health and safety, reassure hesitant guests, and position themselves for long-term success in a transformed travel landscape."]}]},"navi-carrier-strike-group":{title:"Carrier Strike Group Four / NAVSUP Global Logistics Support / U.S. Navy",subtitle:"VoIP Communications for Designated Naval Vessels",logo:null,blocks:[{type:"h",runs:["Executive Summary"]},{type:"p",runs:["NT Connect Holdings, Inc., founded in 2018, is a leading provider of SIP VoIP and IT solutions, specializing in secure, scalable, and mission-critical communications networks. Responding to NAVSUP Global Logistics Support\u2019s RFQ, NT Connect was selected to provide advanced VoIP phone services supporting Carrier Strike Group Four (CSG-4) at Joint Expeditionary Base Little Creek."]},{type:"p",runs:["CSG-4 is a pivotal U.S. Navy command responsible for training, certifying, and readying Atlantic Fleet carrier strike groups, amphibious ready groups, and independently deploying surface ships. The command\u2019s mission-critical communication needs demand highly reliable, secure, and redundant voice services across the designated vessels TSV-1 Prevail, TSV-3 Hunter, TSV-4 Narragansett, and TSV-5 Vindicator."]},{type:"h",runs:["Challenge"]},{type:"p",runs:["CSG-4 required a solution to deliver dual VoIP SIP lines with high availability and cybersecurity compliance, rapid deployment within a 90-day timeframe, and 24/7 remote support. The communications infrastru

1cture needed to ensure operational continuity during demanding training and deployment cycles involving integrated warfare exercises and multinational interoperability."]},{type:"h",runs:["Solution"]},{type:"p",runs:["NT Connect delivered a turnkey solution with:"]},{type:"list",items:[[{t:"High-availability SIP lines",b:1}," on each vessel to guarantee failover and uninterrupted voice communication."],[{t:"Strict adherence to federal cybersecurity standards",b:1},", including NIST SP 800-171, to protect mission-critical data."],[{t:"Minimized downtime and risks",b:1}," by leveraging dual-line failover and continuous technical support."],[{t:"Scalable solution architecture",b:1}," designed to evolve with future communication requirements."]]},{type:"h",runs:["Impact"]},{type:"list",items:[[{t:"Enhanced operational readiness",b:1}," for Carrier Strike Group Four, enabling seamless voice communications during complex, integrated warfare training and real-world deployments."],[{t:"Improved interoperability",b:1}," with joint and coalition forces through reliable and secure communication channels."],[{t:"Minimized downtime and risks",b:1}," by leveraging dual-line failover and continuous technical support"],[{t:"Scalable solution architecture",b:1}," designed to evolve with future communication requirements."]]},{type:"h",runs:["Why NT Connect?"]},{type:"list",items:[[{t:"Proven Experience:",b:1}," Successful past performance with the U.S. Navy and premier maritime clients such as the Canadian Coast Guard and major cruise lines."],[{t:"Specialized Expertise:",b:1}," Deep knowledge in SIP/VoIP technologies, satellite connectivity, and mission-critical communication networks."],[{t:"Trusted Partner:",b:1}," A dedicated small business committed to supporting defense communications with innovative, secure, and reliable solutions."]]},{type:"h",runs:["About Carrier Strike Group Four"]},{type:"p",runs:["Headquartered at Naval Station Norfolk, Virginia, CSG-4 leads training and certification efforts for Atlantic Fleet carrier strike groups and amphibious ready groups. 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1onnect and its Affiliates Equipment\u201d) obtained through NT Connect and its Affiliates or a third party that allows connectivity from a regular telephone handset (which you need to supply) to your broadband connection and which you are responsible for installing yourself pursuant to instructions provided to you by NT Connect and its Affiliates or a third party supplier; and (b) a broadband connection via cable modem (2-way cable) or DSL with broadband capability of at least 128 Kbps upstream speed that you have a right to use at your own expense. Since voice over IP is dependent on the broadband connection, the availability of an adequate power supply and correct DEVICES configuration, NT Connect and its Affiliates does not guarantee that the service will be continuous or error-free. In addition, Service may, from time to time, be interrupted for equipment, network, or facility upgrades or modifications. <br> </p> <span id="de911"></span> <h2>3. SERVICE 911 EMERGENCY DIALING</h2> <p>a. PLEASE READ THE INFORMATION BELOW ABOUT 911 DIALING CAREFULLY. BY USING AND PAYING FOR THE SERVICES, YOU ACKNOWLEDGE AND AGREE TO ALL OF THE INFORMATION BELOW REGARDING THE LIMITATIONS OF NT Connect and its Affiliates 911 EMERGENCY DIALING SERVICE, AND THE DISTINCTIONS BETWEEN SUCH SERVICE AND TRADITIONAL 911 OR e911 CALLS. NT Connect and Affiliates 911 service is different from traditional wireline 911 and cellular/wireless 911, but, with your proper address, it is a safe and reliable means of emergency dialing that may differ depending on where you are located, and the device used, when using your NT Connect and its Affiliates service. NT Connect and its Affiliates customers have access to Enhanced 911 (E911), basic 911 or our national emergency call center. With E911 service, when you dial 911 your NT Connect and its Affiliates phone number and valid registered address is sent to the local emergency center serving your location, and emergency operators have access to this information in order to send help and call you back if necessary. If you do not have a valid registered address, then you must have a deposit of $100 with NT Connect and Affiliates Connect to cover the cost of manually handling a 911 emergency. The emergency center may not be equipped to receive, capture or retain your NT Connect and its Affiliates telephone number and registered address, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak. Once local emergency centers are capable of receiving our customers\u2019 information, we automatically upgrade customers with basic 911 to E911 service. If you do not have a valid address on file or the required $100 deposit to manually process a 911 emergency call, the call may not be able to be completed. You will receive an email letting you know when 911 service is activated. You will also receive an email at your account registered email if the address you provided is not a valid address for 911 purposes. If you receive an email advising that the address you provided is not a valid address, then you are responsible to ensure you have made the $100 deposit to hand unprovisioned 911 calls. If you move this device to another location, you must update your address with another valid 911 address. You may register only one location at time. If you do not update your location, your 911 calls may be sent to an emergency center near your old address. When you update your location, it can take several hours to activate 911 service at the updated address. You will receive an email letting you know when 911 service is activated at the updated address or you will receive an email at your account registered email if the address you provided is not a valid address for 911 purposes. If you receive an email advising that the address you provided is not a valid address, then you are responsible to ensure you have made the $100 deposit to hand unprovisioned 911 calls.</p> <p>b. Please note that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, Internet Service Provider (ISP), or NT Connect and its Affiliates ph

1one service is terminated. YOU ACKNOWLEDGE THAT NT Connect and its Affiliates DOES NOT OFFER PRIMARY LINE OR LIFELINE SERVICES, AND THAT NT Connect and its Affiliates STRONGLY RECOMMENDS THAT YOU ALWAYS HAVE AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL 911 SERVICES.</p> <span id="dother_service_distinctions"></span> <h2>4. OTHER SERVICE DISTINCTIONS</h2> <p> a. Privacy and Security</p> <p>Voice over IP communication utilizes, in whole or in part, the public Internet and third party networks to transmit voice and other communications. You acknowledge and understand that NT Connect and its Affiliates cannot guarantee that voice over IP communication is completely secure. NT Connect and its Affiliates always respects your privacy and treats the content of all communications as private, except as may be required by law.</p> <p>b. Power Outages</p> <p> You acknowledge and understand that the Service does not function in the event of power failure. Should there be an interruption in the power supply; the Service will not function until power is restored. A power failure or disruption may require you to reset or reconfigure equipment prior to utilizing the NT Connect and its Affiliates Service.</p> <p>c. Broadband Service Interruptions</p> <p>You acknowledge and understand that the Service does not function in the event of interruption of your broadband or high-speed Internet access service.</p> <p>d. Home Security Systems and other Non-voice Communications Equipment</p> <p>All non-voice communications equipment, including but not limited to, home security systems that are set up to make automatic phone calls, fax machines, modems and medical monitoring devices, may not be compatible with NT Connect and its Affiliates Service. By accepting this Agreement, you waive any claim against NT Connect and its Affiliates for interference with or disruption of such systems due to the Services.</p> <p>e. Local Number Portability</p> <p>In the event you are not utilizing a new phone number for your NT Connect and its Affiliates Service, but rather are transferring an existing phone number, which currently is subscribed to a carrier other than NT Connect and its Affiliates for local, local toll and/or long distances telecommunications services, to NT Connect and its Affiliates Service, the terms and conditions of this paragraph shall apply: </p> <p>1) you hereby authorize NT Connect and its Affiliates to process your order for NT Connect and its Affiliates Service and to notify your local telephone company of your decision to switch your local, local toll and long distance services to NT Connect and its Affiliates Service, and represent that you are authorized to take this action;</p> <p>2) you agree and acknowledge that if you set up your DEVICES prior to the date that the number switch becomes effective (\u201cPort Effective Date\u201d), you will be able to make outgoing calls only over the phone you have connected to the DEVICES. In such event, you should keep another phone connected to an existing phone extension at your service location to receive incoming calls until the Port Effective Date, after which you will be able to both make and receive calls using the NT Connect and its Affiliates Service; and </p> <p>3) you agree and acknowledge that if your DEVICES is not yet activated as of the Port Effective Date, your existing phone service for the number you are transferring will be disconnected you will have no service for that line. Therefore, to avoid an interruption in your phone service, it is extremely important that you install the DEVICES prior to, or on, the Port Effective Date. An estimate of the Port Effective Date will be sent to you via e-mail by NT Connect and its Affiliates following your completion of the ordering process.</p> <span id="duse_of_service"></span> <h2>5. USE OF SERVICE</h2> <p> a. Lawful, Non Fraudulent Use of Service and DEVICES </p> <p>NT Connect and its Affiliates will accept no more than 3 orders for NT Connect and its Affiliates Service per household. You agree to use the Service and DEVICES only for lawful purposes. You will not use the Service or DEVICES for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (1) interferes with our ability to provide Service to you or other customers; or (2) avoids your obligation to pay for communication services. If NT Connect and its Affiliates has reason to believe that you or someone else is abusing the Service or using it fraudulently or unlawfully, we can immediately suspend, restrict, or cancel the Service without advance notice. The DEVICES is intended for use only in the United States. If you remove the DEVICES to a country other than the United States and attempt to use the Service from there, you do so at your own risk, including the risk that such activity violates local laws in the country where you do so. NT Connect and its Affiliates reserves the right to terminate your service immediately and without advance notice if you violate the above restrictions, leaving you responsible for all outstanding charges, all of which immediately become due and payable.</p> <p>b. Theft of NT Connect and its Affiliates Equipment or Service</p> <p>You agree to notify NT Connect and its Affiliates immediately, in writing or by calling the NT Connect and its Affiliates customer support line, if the DEVICES is stolen or if you become aware at any time that your Service is being stolen or fraudulently used. When you call or write, you must provide your account number and a detailed description of the circumstances of the DEVICES theft or stolen or fraudulent use of Service. Failure to do so in a timely manner may result in the termination of your Service and additional charges to you.</p> <p>c. Prohibited Uses of Service or Inconsistent with Normal Use</p> <p>You are expressly prohibited from reselling or transferring the Service or NT Connect and its Affiliates Equipment to any other person for any purpose, without express written permission from NT Connect and its Affiliates in advance. In addition, you are expressly prohibited from using the Service for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential or home office usage patterns. If NT Connect and its Affiliates determines, in its sole discretion, that you are reselling or transferring the Service or that your Service is being used for any of the aforementioned activities, NT Connect and its Affiliates reserves the right, without advance notice, to immediately terminate or modify the Service, or to change your calling plan to a different offer on a prospective basis, and in addition, to assess additional charges for each month in which excessive usage occurred. If you subscribe to a calling plan which included unlimited calling of any type, unless otherwise specified by your specific plan in marketing materials associated therewith, any usage in excess of 1,500 aggregate minutes per month, or other use which inconsistent with normal use as described

1in paragraph 2 below, taking into account all types of calling in your plan which are provided on an unlimited basis, shall be presumed to be not consistent with these restrictions and shall be subject to the conditions described within this section c.</p> <p>If you use the service, any feature or the device in a way that is inconsistent with the normal use for your service, feature or plan, you will be required, at NT Connect and its Affiliates sole discretion, to pay the rates for the service, feature or plan that would apply to the way you used the service, feature or device, or terminate the plan. For example, if you subscribe to our residential service plan, and your usage is inconsistent with normal residential use, you may thereafter be required to pay our applicable, metered rates that NT Connect and its Affiliates applies for commercial service for all future use of our service for the device that was inconsistent with normal residential use. Unlimited voice services are provided primarily for continuous live dialog between two individuals. Lack of continuous dialog activity, unusual call patterns, excessive conferencing or call forwarding, excessive calling to inflated tariff areas, excessive numbers and/or consistent excessive usage will be considered indicators that use may be inconsistent with normal use, or that impermissible use may be occurring and may trigger an account review or further action by us. We may determine inconsistent use based on material deviations from the usage patterns and levels of most of our customers using the same and/or similar service plans, features or devices. Failure to contact NT Connect and its Affiliates in response to its notifications and/or failure to promptly correct usage activity to conform to normal use will result, in NT Connect and its Affiliates sole discretion, in immediate mandatory transfer to another appropriate plan (which may be higher in cost), suspension or termination of service. You acknowledge that if your service is terminated under this provision, you are subject to all applicable disconnection and recovery charges. Additional information as to what is considered reasonable use can be found in www.ntconnect.com NT Connect and its Affiliates /reasonableusepolicy.</p> <p> d. Copyright / Trademark / Unauthorized Usage of Device, Firmware or Software</p> <p> The Service and DEVICES and any firmware or software used to provide the Service or provided to you in conjunction with providing the Service, or embedded in the DEVICES, and all Services, information, documents and materials on NT Connect and its Affiliates web site(s) are protected by trademark, copyright or other intellectual property laws and international treaty provisions. All websites, corporate names, service marks, trademarks, trade names, logos and domain names (collectively \u201cMarks\u201d) of NT Connect and its Affiliates are and shall remain the exclusive property of NT Connect and its Affiliates and nothing in this Agreement shall grant you the right to right or license to use such Marks. You acknowledge that you are not given any license to use the firmware or software used to provide the Service or provided to Customer in conjunction with providing the Service, or embedded in the DEVICES, other than a nontransferable, revocable license to use such firmware or software (without making any modification thereto) strictly in accordance with the terms and conditions of this Agreement, and that the DEVICES is exclusively for use in connection with the Service. If you decide to use the Service through an interface device not provided by NT Connect and its Affiliates , which NT Connect and its Affiliates reserves the right to prohibit in particular cases or generally, you warrant and represent that you possess all required rights, including software and/or firmware licenses, to use that interface device with the Service and you will indemnify and hold harmless NT Connect and its Affiliates against any and all liability arising out of your use of such interface device with the Service.</p> <p>e. Tampering with the DEVICES</p> <p> You agree not to change the electronic serial number or equipment identifier of the DEVICES, or to perform a factory reset of the DEVICES, without express permission from NT Connect and its Affiliates in each instance. NT Connect and its Affiliates reserves the right to terminate your Service should you tamper with the DEVICES.<br> </p> <span id="dcancellation"></span> <h2>6. CANCELLATION OF SERVICE BY YOU OR NT Connect and its Affiliates</h2> <p>You may cancel the Service in accordance to our RETURNS POLICY. If for any reason you cancel NT Connect and its Affiliates Service or if NT Connect and its Affiliates cancels the Service pursuant to the terms of this Agreement, NT Connect and its Affiliates will provide instructions on how to return the DEVICES (NT Connect and its Affiliates Equipment). If you receive the NT Connect and its Affiliates Equipment associated with your NT Connect and its Affiliates Service free of charge and

1you do not subscribe to NT Connect and its Affiliates Service within one months of your receipt of the DEVICES or you cancel your NT Connect and its Affiliates Service at any time, NT Connect and its Affiliates reserves the right to request that You return the NT Connect and its Affiliates Equipment to NT Connect and its Affiliates at NT Connect and its Affiliates \u2019s expense. In such case, if you do not return the NT Connect and its Affiliates Equipment within 16 days of the earlier of (i) the date that NT Connect and its Affiliates requests the return of the NT Connect and its Affiliates Equipment or (ii) the date of your Service cancellation, you will be charged a fee.</p> <p>If you received a device (DEVICES, NT Connect and its Affiliates Equipment) with associated service, and you do not activate that service within 60 days of the device being shipped from NT Connect and Affiliates , then the service offered with the device is considered cancelled, and service can only be provided by purchasing a service plan.</p> <span id="dbilling_and_payment"></span> <h2>7. BILLING AND PAYMENT FOR SERVICE</h2> <p> a. NT Connect and its Affiliates will render to you monthly on-line call detail records for NT Connect and its Affiliates Service, with the following charges:</p> <p>1. A onetime flat fee for unlimited local/long distance calling, call features, and advanced service. Depending on the specific calling plan to which you subscribe, other types of calls, such as in-state, state-to-state, or outbound international calling, may either be included in the monthly service flat fee on an unlimited basis, or may carry additional per-minute rates. All such rate information will be described in the marketing materials and/or international rate table associated with your offer and/or subscription.</p> <p>2. Any additional calls which are not included in the onetime fee, will be charged on a per minute usage basis. You can view the rates for international calls placed over NT Connect and its Affiliates Service at http://www.ntconnect.com NT Connect and Affiliates connect.com/.</p> <p>3. Depending on your calling plan and method of installation, you may also be charged for activation, early termination, plan change, separate features, modifying features on your account, inside wire and installation, disconnect and/or other fees, as further described in the marketing materials pertinent to your offer. If an early termination fee applies to your offer, it will not apply if you cancel your service less than 30 days or more than one year after the date we commence billing for your service. You may incur charges or experience a change in the terms of your plan offer if you change your phone number after your NT Connect and its Affiliates Service has been activated. Where you obtained your DEVICES directly from NT Connect and its Affiliates, NT Connect and its Affiliates also reserves the right to charge for shipping and handling charges associated with the DEVICES.</p> <p>If, in addition, you also receive traditional non-Voice over IP NT Connect and its Affiliates local, local toll and/or long-distance services, the charges for these services will not appear on the same online bill. You will continue to be separately responsible for those charges.</p> <p>All fees and charges will be billed in advance except for usage-based charges and any other charges which NT Connect and its Affiliates decides to not advance bill, all of which will be billed monthly, in arrears. NT Connect and its Affiliates reserves the right to increase the frequency of your billing if at any time the amount you owe NT Connect and its Affiliates for the Service exceeds $75.</p> <p>b. Payment Method for Online Bills</p> <p>You authorize NT Connect and its Affiliates to charge any amounts payable by you in connection with your use of the Service automatically by credit card. Your right to use the Service is subject to any limits established by your credit card issuer. Your charges and credits issued in accordance with Section 7(a) above will appear on an online billing statement that you may access from the NT Connect and its Affiliates web site at www.ntconnect.com NT Connect and Affiliates connect.com . You give NT Connect and its Affiliates permission to obtain authorization for use of your credit card from your credit card issuer.</p> <p>c. Commencement of Billing</p> <p>You understand that you are responsible for self-installing the DEVICES once you receive it. Where you purchase the DEVICES directly from NT Connect and its Affiliates, once your order is processed and the Service is provisioned, we will ship you the DEVICES by mail, and will begin billing for the Services promptly after the DEVICES shipment date (we refer to this date as the \u201cService Activation Date\u201d). You are encouraged to complete installation of the DEVICES promptly because you will be responsible for full payment for the charges on your NT Connect and its Affiliates bill even if you have not yet installed the DEVICES and used the Service at the time the bill is rendered.</p> <p>d. Price Changes</p> <p>We may change the prices and charges for the Services and/or international calling from time to time. We may decrease prices without providing advance notice. Increases to the prices or charges for the Services and/or international calling are effective no sooner than fifteen days after we post them on our web site at <a href="http://www.ntconnect.com">http://www.ntconnect.com NT Connect and Affiliates connect.com</a> &nbsp;Increases to charges that recover our costs associated with government programs are effective no sooner than 3 days after we post the increases on our web site.</p> <p>e. Charges and Billing</p> <p>Charges accrue through a full billing period. To determine the charge for each international call, we round up to the next full minute for any fraction of minutes used. We will determine the format of the bill and the billing period, and we may change both the bill format and the billing period from time to time.</p> <p>f. Service Suspension, Termination and Restoration </p> <p>We may suspend or terminate your Account, and may terminate this Agreement, if you fail to renew your service prior to the expiration date, or if you fail to meet any or all of your payment obligations. Failure to renew Services or any suspension or termination shall result in the loss of Customer\u2019s access to Services and benefits, including but not limited to: (1) Customer shall be required to add credit in order to make calls to the U.S. and Canada;

1 (2) Customer will lose access to the telephone number associated with its Account; (3) Customer will not be able to receive calls unless Customer purchased a phone number. In addition, if the Customer fails to renew Services or if the Service is suspended or terminated due to non-payment, Customer will be required to pay the applicable re-activation fee. The Company may, in our sole discretion, choose to restore or re-establish our provision of Services, which have been suspended or disconnected for failure to renew or nonpayment of charges, prior to payment of all charges due. Such restoration or re-establishment shall not be construed as a waiver of our right to receive full payment for all charges due or any rights to suspend or disconnect Service for failure to renew Services or nonpayment of any such charges due and unpaid or for the violation of the provisions of these Terms of Service; nor shall the failure to suspend or disconnect Service for failure to renew or nonpayment of any past due Account or Accounts operate as a waiver or estoppel to suspend or disconnect service for nonpayment of such Account or of any other past due Account. Should Service be suspended for failure to renew Services or nonpayment of charges, it will be restored when appropriate payments are made and at our discretion.</p> <p> Service Disconnection on Number Transfer or \u201cPort\u201d.</p> <p> Single line Accounts. You may be able to take, or \u201cport,\u201d your current number to another service provider. If you ask your new service provider to port a number from us, we will terminate our service for that number promptly after we receive notification from our competitive local exchange carrier that the porting of your number to your new service provider has been completed successfully. We will terminate our service in this fashion even if you have not independently called us to request disconnection. Once your service is terminated in this manner, you will remain responsible for all charges and fees through the end of the current billing cycle, including any unbilled charges, as well as for any applicable disconnection or recovery fees that may be applicable as provided in. If a port is unsuccessful for any reason, then unless you independently call us to request disconnection or unless we determine to disconnect your line as stated in these Terms of Service, your service and your agreement with us will not terminate, you will remain a NT Connect and Affiliates Connect customer, and you will continue to be responsible for all charges and fees associated with your NT Connect and its Affiliates service.</p> <p> Multiple-line Accounts. If you request your new service provider to port a number from us and you have multiple numbers assigned to your account and/or additional devices such as the Softphone on your account, you are required to inform us, by calling us, of your intent to terminate all the services on your account, prior to the successful completion of the requested port or we will select the most appropriate billing plan for any remaining numbers and/or devices on your NT Connect and its Affiliates account, and you will continue to be responsible for all the charges and fees associated with the remaining services on your NT Connect and its Affiliates account. Once the port of the requested number is completed, you will remain responsible for all charges and fees through the end of that billing cycle, including any applicable disconnection fees and recovery fees that may apply to the ported number.</p> <p> g. Late Payment Charge</p> <p>We may add interest charges to any past-due amounts at the lower of 1.5% per month or the maximum rate allowed by state law, prorated for each day payment is past due. Acceptance of late or partial payments (even if marked \u201cPaid in Full\u201d or with other restrictions) shall not waive any of our rights to collect the full amount of your charges for the Service. Notice of any disputes must be in

1writing and received by us within 30 days after you received your bill or you will waive any objection. You agree to reimburse us for reasonable attorneys\u2019 fees and any other costs associated with collecting delinquent or dishonored payments. If charges cannot be processed through your credit card, we will charge you an additional $15.00. If the state law where you receive the Service requires a different fee, we will charge you that amount.</p> <p>h. Taxes and Other Charges</p> <p>NT Connect and its Affiliates will charge you for and you must pay any applicable taxes, fees, surcharges or other charges associated with nationwide and international calls using the Service, unless you can show with documentation satisfactory to us that you are exempt. Taxes will be in the amounts that federal, state and local authorities require us to bill you.</p> <p>i. No Credit Allowances for Interruption of NT Connect and its Affiliates Service</p> <p>You acknowledge and agree that the Services are provided \u201cas is.\u201d Credit allowances for interruption of NT Connect and its Affiliates Service, including international calling services, will not be provided. A portion of the yearly cost of service (excluding surcharges and fees) is a charge to enable NT Connect and Affiliates to continue making device firmware bug fixes and improvements.</p> <p>The recovery surcharges and fees are part of the cost of providing NT Connect and Affiliates CONNECT voice and supporting services. The aggregated fee is not government mandated, but NT Connect and Affiliates is permitted by law to recover these costs from its subscribers. The aggregated fee may vary based on service usage patterns and program surcharge rates.</p> <p>Telecommunications Recovery Fee \u2013 NT Connect and its Affiliates uses this fee to recover certain costs associated with taxes, fees and surcharges imposed by state, county, parish, borough, district and municipal governments, such as state universal service funds, local 911 services, sales and utility taxes and other local taxes, fees and surcharges, based on the registered location of your NT Connect and its Affiliates device.</p> <p>Regulatory Compliance Fee \u2013 NT Connect and its Affiliates uses this fee to recover certain costs associated with compliance with regulatory, legal and tax requirements including: (1) fees NT Connect and its Affiliates is required to pay to support the TRS fund, which supports facilities and services used to provide telecommunications services for individuals with hearing or speech disabilities; (2) annual regulatory fees assessed on NT Connect and its Affiliates by the Federal Communications Commission; (3) costs NT Connect and its Affiliates incurs administering, billing, collecting and making required tax and regulatory filings and complying with other regulations; (4) regulatory surcharges NT Connect and its Affiliates pays to the providers of telecommunications that NT Connect and its Affiliates uses to provide its services.</p> <p>Federal Program Fee \u2013 NT Connect and its Affiliates uses this fee to recover certain costs to administer contributions NT Connect and its Affiliates is required to make to the federal Universal Service Fund, which provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries.</p> <p>911 Service Fee \u2013 NT Connect and its Affiliates uses this fee to recover its costs of providing E911 service for NT Connect and its Affiliates customers as required by Federal Communications Commission regulations.</p> <p>Universal connectivity chg. fee \u2013 NT Connect and its Affiliates uses this fee to recover certain costs to administer contributions NT Connect and its Affiliates is required to make to the federal Universal Service Fund, which provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries.</p> <p>Regulatory compliance & intellectual property fee \u2013 NT Connect and its Affiliates uses this fee to re

1cover certain costs related to regulatory, legal, intellectual property and compliance-related expenses, including those related to customer privacy protection, anti-fraud protection, and innovation, all of which enable our services to enhance your communication experience.</p> <p>Information services fee \u2013 NT Connect and its Affiliates uses this fee to recover certain costs related to information services, including unlimited directory assistance, and information technology.</p> <p>Network services fee \u2013 NT Connect and its Affiliates uses this fee to recover certain costs related to network access services, including network equipment costs required to access local, regional and global networks.</p> <p>Yearly Transaction Processing Fee \u2013 This Transaction Processing fee covers costs that resulted from advanced fraud detection and merchant processing.</p> <p>Yearly Legacy System Maintenance Fee \u2013 NT Connect and its Affiliates uses this fee to recover certain costs associated with maintaining and upgrading the legacy telecom network, facilities and interchange system required for running legacy VoIP accounts for DUO devices.</p> <span id="dinstallation"></span> <h2>8. INSTALLATION OF SERVICE.</h2> <p>NT Connect and its Affiliates does not make available home wiring solutions.<br> </p> <span id="dindemnification"></span> <h2>9. INDEMNIFICATION</h2> <p>YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD NT Connect and its Affiliates , ITS AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO YOU IN CONNECTION WITH THIS AGREEMENT OR THE SERVICE, HARMLESS FROM CLAIMS OR DAMAGES RELATING TO OR ARISING OUT OF THIS SERVICE, THE TELEPHONE ADAPTER, OR ITS INSTALLATION, OR THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO THE LACK OF 911 DIALING OR DIALING ASSOCIATED WITH A SECURITY SYSTEM. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT. YOU AGREE THAT NT Connect and its Affiliates SHOULD NOT BE RESPONSIBLE FOR ANY THIRD PARTY CLAIMS AGAINST US THAT ARISE FROM YOUR USE OF THE SERVICES. FURTHER, YOU AGREE TO REIMBURSE US FOR ALL COSTS AND EXPENSES RELATED TO THE DEFENSE OF ANY SUCH CLAIMS, INCLUDING ATTORNEYS\u2019 FEES, UNLESS SUCH CLAIMS ARE BASED ON OUR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE. THIS PROVISION WILL CONTINUE TO APPLY AFTER THE AGREEMENT ENDS.<br> </p> <span id="dlimitations_of_liability"></span> <h2>10. LIMITATIONS OF LIABILITY</h2> <p>BY ENROLLING IN, ACTIVATING, USING OR PAYING FOR THE SERVICES, YOU AGREE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND THE LIMITATIONS OF NT Connect and its Affiliates SERVICE DESCRIBED HEREIN. NT Connect and its Affiliates \u2019S LIABILITY TO YOU ON ACCOUNT OF ANY ACT OR OMISSION OF NT Connect and its Affiliates RELATED TO THIS AGREEMENT, INCLUDING ACTS OR OMISSIONS RELATED TO 911 DIALING, SHALL BE LIMITED TO ACTUAL DAMAGE TO REAL OR ATANGIBLE PERSONAL PROPERTY, OR BODILY INJURY OR DEATH PROXIMATELY CAUSED BY NT Connect and its Affiliates \u2019S INTENTIONAL MISCONDUCT OR RECKLESSNESS. EXCEPT FOR DAMAGES THAT ARE THE DIRECT RESULT OF NT Connect and its Affiliates \u2019S WILLFUL OR INTENTIONAL MISCONDUCT, YOU WILL NOT BE ENTITLED TO ANY OTHER DAMAGES, INCLUDING INDIRECT OR CONSEQUENTIAL DAMAGES FOR LOST PROFITS OR REVENUE OR OTHERWISE REGARDLESS OF THE FORM OF ACTION. NT Connect and its Affiliates AND OUR EMPLOYEES, AGENTS, CONTRACTORS AND REPRESENTATIVES WILL HAVE NO LIABILITY WHATSOEVER FOR LOSS OF PROFITS OR REVENUE OR ANY DAMAGES OR MODIFICATIONS TO, OR LOSS OR DESTRUCTION OF, ANY OF YOUR SOFTWARE, FILES, DATA OR PERIPHERALS. NT Connect and its Affiliates SHALL HAVE NO LIABILITY WHATSOEVER FOR ANY DAMAGES RESULTING FROM INSTALLATION WORK PERFORMED BY YOU OR BY THIRD PARTIES, INCLUDING, WITHOUT LIMITATION, ANY WIRING, SOFTWARE DOWNLOAD OR OTHER WORK ASSOCIATED WITH ENABLING THE SERVICE OR CREATING EXTENSIONS THERETO.<br> </p> <span id="dwarranties"></span> <h2>11. WARRANTIES</h2> <p>EXCEPT AS THIS AGREEMENT EXPRESSLY STATES, AND EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THE MATERIALS ACCOMPANYING THE EQUIPMENT, WE MAKE NO EXPRESS WARRANTY REGARDING THE SERVICES OR EQUIPMENT OR ANY INSTALLATION SERVICE AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE ALSO MAKE NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR E

1RROR FREE. WE DO NOT AUTHORIZE ANYONE, INCLUDING, BUT NOT LIMITED TO, NT Connect and its Affiliates EMPLOYEES, AGENTS OR REPRESENTATIVES, TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT.<br> </p> <span id="ddispute_resolution"></span> <h2>12. DISPUTE RESOLUTION BY BINDING ARBITRATION.</h2> <p>IT IS IMPORTANT THAT YOU READ THIS ENTIRE SECTION CAREFULLY. THIS SECTION PROVIDES FOR RESOLUTION OF DISPUTES THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY OR THROUGH A CLASS ACTION. YOU CONTINUE TO HAVE CERTAIN RIGHTS TO OBTAIN RELIEF FROM A FEDERAL OR STATE REGULATORY AGENCY. THIS SECTION DOES NOT APPLY TO RESIDENTS OF CALIFORNIA. a. Binding Arbitration The arbitration process established by this section is governed by the Federal Arbitration Act (\u201cFAA\u201d), 9 U.S.C. \xa7\xa7 1-16. You have the right to take any dispute that qualifies to small claims court rather than arbitration. All other disputes arising out of or related to this Agreement (whether based in contract, tort, statute, fraud, misrepresentation or any other legal or equitable theory) must be resolved by final and binding arbitration. This includes any dispute based on any product, service or advertising having a connection with this Agreement and any dispute not finally resolved by a small claims court. The arbitration will be conducted by one arbitrator using the procedures described by this Section. If any portion of this Dispute Resolution Section is determined to be unenforceable, then the remainder shall be given full force and effect. The arbitration of any dispute shall be conducted in accordance with the American Arbitration Association\u2019s (\u201cAAA\u201d) Supplementary Procedures for Consumer-Related Disputes, as modified by this Agreement, which are in effect on the date a dispute is submitted to the AAA. You have the right to be represented by counsel in arbitration. In conducting the arbitration and making any award, the arbitrator shall be bound by and strictly enforce the terms of this Agreement and may not limit, expand, or otherwise modify its terms. NO DISPUTE MAY BE JOINED WITH ANOTHER LAWSUIT, OR IN AN ARBITRATION WITH A DISPUTE OF ANY OTHER PERSON, OR RESOLVED ON A CLASS-WIDE BASIS. THE ARBITRATOR MAY NOT AWARD DAMAGES THAT ARE BARRED BY THIS AGREEMENT AND MAY NOT AWARD PUNITIVE DAMAGES OR ATTORNEYS\u2019 FEES UNLESS SUCH DAMAGES OR FEES ARE EXPRESSLY AUTHORIZED BY A STATUTE. YOU AND NT Connect and its Affiliates BOTH WAIVE ANY CLAIMS FOR AN AWARD OF DAMAGES THAT ARE EXCLUDED UNDER THIS AGREEMENT. b. Arbitration Information and Filing Procedures Before you take a dispute to arbitration or to small claims court, you must first contact our customer account representatives at the customer service number on your NT Connect and its Affiliates bill for the Services, or write to us at NT Connect and its Affiliates , 100 SE 3RD AVE, 10TH FL FT LAUDERDALE FL 33394 , and give us an opportunity to resolve the dispute. Similarly, before NT Connect and its Affiliates takes a dispute to arbitration, we must first attempt to resolve it by contacting you. If the dispute cannot be satisfactorily resolved within sixty days from the date you or NT Connect and its Affiliates is notified by the other of a dispute, then either party may then contact the AAA in writing at AAA Service Center, 134555 Noel Road, Suite 1750, Dallas, Texas 75240-6620 and request arbitration of the dispute. Information about the arbitration process and the AAA\u2019s Arbitration Rules and its fees are available from the AAA on the Internet at www.ntconnect.com adr.org, or by contacting us at NT Connect and its Affiliates , 100 SE 3rd Ave, 10th FL Ft Lauderdale Fl 33394. The arbitration will be based only on the written submissions of the parties and the documents submitted to the AAA relating to the dispute, unless either party requests that the arbitration be conducted using the AAA\u2019s telephonic, online, or in-person procedures. Additional charges may apply for these procedures. Any in-person arbitration will be conducted at a location that the AAA selects in the state of your primary residence. Arbitrations under this Agreement shall be confidential as permitted by federal law. By notifying NT Connect and its Affiliates within twenty days after commencing an arbitration proceeding, you may elect to relieve both parties to the arbitration of confidentiality obligations. c. Fees and Expenses of Arbitration You must pay the applicable AAA filing fee when you submit your written request for arbitration to the AAA. The AAA\u2019s filing fee and administrative expenses for a document arbitration will be allocated according to the AAA\u2019s Rules, except as stated herein, for claims of less than $10,000, you will only be obligated to pay a filing fee of $20 and we will pay all of the AAA\u2019s other costs and fees. For claims between $10,000 and $75,000, you will pay a fee to the AAA of no more than $375, and we will pay all of the AAA\u2019s other costs and fees. If you elect an arbitration process other than a document (\u201cdesk\u201d) or telephone arbitration, you must pay your allocated share of any higher administrative fees and costs for the process you select. If you request such an alternative process, or for claims of $10,000 or greater, NT Connect and its Affiliates will also consider, upon receiving your request and on a case-by-case basis, paying some or all of the AAA\u2019s fees and expenses that you would otherwise be allocated under the AAA\u2019s rules. You also may ask the AAA about the availability of a pro bono arbitrator and/or a waiver or deferment of fees and expenses from the AAA; more information about the AAA\u2019s rules and policies is available at the AAA\u2019s web site, which is www.ntconnect.com adr.org. Unless applicable substantive law provides otherwise, each party will pay its own expenses to participate in the arbitration, including attorneys\u2019 fees and expenses for witnesses, document production and presentation of evidence. If you prevail before the arbitrator, however, you may seek to recover the AAA\u2019s fees and the expenses of the arbitrator from us. If we prevail before the arbitrator, and if we show that you acted in bad faith in bringing your claim, then we may seek to recover the AAA\u2019s fees and expenses of the arbitrator from you. <

1/p> <span id="dmisc"></span> <h2> 13. MISCELLANEOUS</h2> <p> a. No Third Party Rights This Agreement does not provide any third party with a remedy, claim, or right of reimbursement. </p> <p>b. Acts Beyond Our Control Neither you nor we will be responsible to the other for any delay, failure in performance, loss or damage due to fire, explosion, power blackout, earthquake, volcanic action, flood, the weather elements, strike, embargo, labor disputes, civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, or other causes beyond our reasonable control, except that you must pay for any Services used. </p> <p>c. Assignment We can assign all or part of our rights or duties under this Agreement without notifying you. If we do that, we have no further obligations to you. You may not assign this Agreement or the Services without our prior written consent. </p> <p>d. Notices Notices from you to NT Connect and its Affiliates must be provided as specified in this Agreement. Notice from you to NT Connect and its Affiliates made by calling NT Connect and its Affiliates at 866-967-1063 is effective as of the date that our records show that we received your call. NT Connect and its Affiliates \u2019s notice to you under this Agreement will be provided by one or more of the following: posting on our web site, recorded announcement, bill message, bill insert, newspaper ad, postcard, letter, call to your billed telephone number, or e-mail to an address provided by you.</p> <p>e. Separability If any part of this Agreement is found invalid, the rest of the Agreement will remain valid and enforceable.</p> <p>f. Governing Law This Agreement is governed by the Federal Communications Act to the extent applicable, and otherwise This Agreement will be governed by the law of the State of Florida, without regard to its choice of law rules, except that the arbitration provisions in Section 11 are also governed by the Federal Arbitration Act. This governing law provision applies no matter where you reside, or where you use or pay for the Services.</p> <p>g. Entire Agreement This Agreement constitutes the entire agreement between us and supersedes all prior agreements, understandings, statements or proposals concerning the Service, including representations, whether written or oral. This Agreement can only be amended as provided in Section 7(d) and Section 13(h) herein. No written or oral statement, advertisement, or service description not expressly contained in the Agreement will be allowed to contradict, explain, or supplement it. Neither you nor NT Connect and its Affiliates is relying on any representations or statements by the other party or any other person that are not included in this Agreement.</p> <p>h. Changes to this Agreement NT Connect and its Affiliates may change this Agreement from time to time. If we make any changes to the prices or charges, we will comply with our notice commitments described in this Agreement. IF YOU CONTINUE TO BE ENROLLED IN, USE, OR PAY FOR THE SERVICES AFTER ANY CHANGES IN THE PRICES, CHARGES, TERMS OR CONDITIONS, YOU AGREE TO THE CHANGES. Where required by law in specific states, and subject to the requirements thereof, customers who cancel their service within the first three, five, seven, fifteen or other number of days specified by state law, as applicable, following acceptance of this Agreement, will be refunded all charges incurred with respect to their account. Addendum to General terms and conditions for promotional lifetime service offering Definitions: \u201cEquipment\u201d refers to a base unit such as the DEVICES personal NT Connect and its Affiliates telecommunications device as well as other equipment offered through our website. Descriptions of our Equipment and the prices for the Equipment are published on our website, and those descriptions and prices may be modified without notice and are incorporated by reference into this Agreement. \u201cHigh Speed Internet\u201d refers to an internet connection capable of data speeds of at least 384 kilobits downstream and 256 kilobits upstream. \u201cBasic Services\u201d include reasonable residential calls, as de

1scribed in the general terms and conditions, to the United States/Canada for the life of the Equipment subject to the terms and limitations of this Agreement.</p> <p><strong>1) Purchase and Licensing of Equipment</strong></p> <p> (a) Purchase of Equipment: When you enter this Agreement, you are purchasing or have purchased Equipment. You will own the Equipment and bear all risk of loss of, theft of, casualty to or damage to the equipment from the time that we ship it to you until the time (if any) that it is returned to us in accordance with this Agreement. You agree to the limits on use of the equipment, as set forth herein.</p> <p> (b) Subject to the limitations in this Agreement, purchase of certain NT Connect and its Affiliates devices includes the capability to make calls that terminates within the United States and Canada using the device during the life of the device. Any and all references on NT Connect and its Affiliates packaging, in sponsored advertising, on the NT Connect and its Affiliates web site, in third party marketing materials and/or in any other context or location that refer to the provision of \u201cfree\u201d calling and/or \u201cservice for life\u201d and/or \u201cunlimited\u201d service and or \u201cfree home phone service\u201d and/or \u201cfree U.S./Canada calling with no monthly fees\u201d shall be narrowly construed as providing the customer with the ability to make a reasonable amount of calls within the United States consistent with normal residential use for the life of the product, and within any limits established according to NT Connect and its Affiliates general terms and conditions, and are subject to the terms and limitations of this Agreement. These calls will be routed using the Internet Protocol over your High-Speed internet connection and are subject to the characteristics described in Paragraph 3 below.</p> <p> (c) Calls within the United States do not include international calls, or calls to the Commonwealth of Puerto Rico, the Commonwealth of the Northern Mariana Islands, Guam, the Virgin Islands, American Samoa, Wake Island, the Midway Islands, Kingman Reef, Johnston Island, and certain other locations within the North American Numbering Plan Area, nor do they include calls to content providers (e.g., 900, 976), premium services (such as 411) or operator assisted calls (such as 0+, 00+). NT Connect and its Affiliates may choose to block toll calls or charge the customer for reimbursement of charges associated with calls if such calls result in atypical termination costs and/or surcharges, including, but not limited to, calls to phone chat services, 900 numbers, or recorded messages (such as those promoted in connection with reality TV shows, radio contests, or celebrity-sponsored recordings). Your ability to continue to make long-distance calls is contingent upon your continuing to subscribe to a High-Speed internet service.</p> <p> (d) License of Firmware and Software: With your purchase of the Equipment, we grant to you a nontransferable, revocable license to use firmware or software embedded in the equipment in object code form (without making any modification thereto) strictly in accordance with this Agreement. We do not grant any license to use the firmware or software in any other manner, and you expressly agree that the Equipment is exclusively for use in connection with the capability to make long-distance calls, described above, and Services offered by NT Connect and its Affiliates, described below. You shall not reverse compile, disassemble, reverse engineer, or otherwise attempt to derive the source code from the binary code of the firmware or software.</p> <p> (e) Return of Equipment and Refund:</p> <p> &nbsp;&nbsp;&nbsp;&nbsp;(i) Purchases Directly from NT Connect and its Affiliates: If you bought your Equipment directly from NT Connect and its Affiliates, you may return the Equipment to us within 30 days of the date you received the Equipment and we will refund the purchase price to you, provided that you</p> <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(1) return all of the equipment that you purchased from us within the 30-day period in original condition, original packaging preferred;<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(2) deactivate your account with us within the same 30-day period;<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(3) return original proof of purchase with the device(s), together with all parts, and accessories;<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(4) obtain a valid return authorization number from our customer care department prior to returning the device to us by contacting us: www.ntconnect.com NT Connect and Affiliates connect.com/contact; and<br> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(5) pay all costs of shipping the device(s) back to us. You may return Equipment for a refund only once.</p> <p> &nbsp;&nbsp;&nbsp;&nbsp;(ii) Retail Customers: If you bought your Equipment from a retail store, dealer, or other provider (\u201cRetailer\u201d), rather than directly from NT Connect and its Affiliates, you may

1not return the Equipment to us. If permitted by the Retailer, you may return the Equipment to the Retailer, in which case the return will be subject to the Retailer\u2019s return policy.</p> <p> <strong>2) Services</strong></p> <p> (a) We offer additional services with certain subscription packages, and from time-to-time we may add, alter or eliminate various services.</p> <p> (b) Term: The term for each additional Service will begin on the date it is activated and will continue until the additional Service is terminated by you or by us, as is more fully set forth herein. Notwithstanding the preceding sentence, in some cases, the description of additional Services or the pricing for additional Services may provide for or require an initial minimum term. Likewise, the sale of an item of Equipment at a particular price may require as a condition a minimum initial term for an addition al Service. The initial minimum term may be described on our web site, or where you purchase the Equipment or when you activate the additional Service(s). The provision for any such minimum term is incorporated into this Agreement by reference.</p> <p> (c) Trial offers and special promotions: NT Connect and its Affiliates may offer its customers free trials of individual or bundled services as special promotions from time to time. Such services are not guaranteed and can be modified, extended, altered, or cancelled by NT Connect and its Affiliates at any time without notice. You will be notified when these features and services are due to expire. Should you fail to notify NT Connect and its Affiliates of your intention to cancel the use of these promotional features and services beyond the trial period, you may be charged fees for continued usage.</p> <p> (d) Enhanced Services: From time to time, NT Connect and its Affiliates may offer its customers additional enhanced features and services for a one-time or monthly fee. The specific enhanced services and associated fees will be posted on our web site at http://faq.NT Connect and its Affiliates /and are incorporated by reference herein. You agree not to use or access such services except during the free trial period. Should you continue to use or access such services beyond the expiration of the trial period, you will be deemed to have subscribed to such services and may be charged the associated fees for use of such services. Failure to pay such associated charges may result in suspension, temporary cancellation, or termination of your account without notice. NT Connect and its Affiliates may choose to modify, extend, alter, or cancel enhanced services at any time without notice.</p> <p> 3) Additional terms and conditions</p> <p> Any item or condition not specifically addressed or covered under this addendum will be subject to the general terms and conditions that NT Connect and its Affiliates provides for all services and product.</p> <p> Recharge/Additional Use charge</p> <p> Should Prepaid MOU limit be exceeded, the customer may add additional funds in the form of Talk Credits which will allow the customer to continue making calls, and the Talk Credits available will automatically be reduced accordingly. Customers may add these additional talk credits as needed.</p> <p> Warranties</p> <p> Limited Equipment Warranty: We provide a limited warranty on the Equipment as to manufacturing defects for a period of ONE year from the date of purchase. This Limited Warranty does not apply to any defect or failure other than a manufacturing defect, and, without limiting the generality of the foregoing, does not apply to any defect caused by damage in transit, damage by a Retailer, damage from dropping, abuse, water damage, electrical or lightning, or from other types of customer handling. This warranty does not cover any voice quality problems related to the customer\u2019s high-speed Internet connection. Your sole remedy for any breach of this limited warranty is to obtain a repaired or replacement item of Equipment. You must include with the returned Equipment a letter stating that you are returning the equipment for warranty repair or replacement and state the nature of the defect. The capability to use the DEVICES or any NT Connect and its Affiliates produced hardware to make long-distance calls, as de

1scribed and qualified in subparagraph 1(b), will continue with any DEVICES or any NT Connect and its Affiliates produced hardware device obtained from us to replace the original DEVICES or any NT Connect and its Affiliates produced hardware device under this warranty. This Limited Warranty does NOT cover cost of shipment. You must be registered with NT Connect and its Affiliates as the primary account holder of record to exercise rights under this paragraph.</p> <p> Option to extend Limited Equipment Warranty: During the ordering process, the customer has the option to extend the Limited Warranty to a total five-year period for a one-time charge. The same terms and conditions apply to that extended limited warranty as apply to the one-year warranty with exception to the actual length in time of the Limited Warranty. Should the customer subscribe to a Monthly Service Bundle during the first year of service, the terms of the Limited Warranty will survive and extend from the first year of coverage for such continuous period of time as the customer continues to pay the fees associated for such Monthly Service Bundle. Any interruption in the customer\u2019s subscription to, or payment of associated service fees in connection with, the Monthly Service Bundle will result in immediate cancellation and suspension of coverage from the extended Limited Warranty.</p> <p> Requests for Replacement Device: To request a replacement device under the terms of this paragraph, the customer is required to contact a member of NT Connect and its Affiliates. Customer Support at 866-967-1063. The customer must provide a valid credit card (American Express, Mastercard, or Visa). NT Connect and its Affiliates will ship a replacement device along with a shipping label to return the damaged or broken device. The customer is required to return the damaged or broken device within 14 days of receipt of the replacement device or the credit card on file will be charged. Should NT Connect and its Affiliates determine that the damaged or broken device is not covered under the terms of this paragraph, the customer will have 14 days to return the replacement device or the credit card on file will be charged for the cost of the replacement device plus associated taxes and shipping fees.</p> <p> No Other Warranties: OTHER THAN THE LIMITED EQUIPMENT WARRANTY EXPRESSLY SET FORTH ABOVE, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, ON THE EQUIPMENT, USE OF THE EQUIPMENT, OR ON ANY SERVICE. THIS DISCLAIMER OF WARRANTIES INCLUDES, BUT IS NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, ANY WARRANTY ARISING BY USAGE OF TRADE, COURSE OF DEALING OR COURSE OF PERFORMANCE, OR ANY WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE EQUIPMENT OR ANY SERVICES WILL BE WITHOUT FAILURE, DELAY, INTERRUPTION, ERROR, DEGRADATION OF VOICE QUALITY OR LOSS OF CONTENT, DATA, OR INFORMATION, OR THAT THE FIRMWARE OR SOFTWARE IS ERROR FREE. ANY STATEMENTS AND DESCRIPTIONS CONCERNING THE EQUIPMENT OR SERVICES BY NET TALK.COM, INC.OR ITS AGENTS OR REPRESENTATIVES ARE INFORMATIONAL AND ARE NOT GIVEN AS A WARRANTY OF ANY KIND.<br> </p> <span id="dsms_texting"></span> <h2>14. NT Connect and its Affiliates \u2013 SMS Texting Service</h2> <p>In order to use the NT Connect and Affiliates SMS Text Service (the \u201cService\u201d or \u201cServices\u201d) or make use of the SMS Text Services provided by NT Connect and its Affiliates., You (hereinafter referred to as \u201cYou\u201d) must first read this agreement (the \u201cAgreement\u201d) and accept it. You may not avail Yourself of the Services if You do not accept this Agreement and the terms therein. You accept the terms of the Agreement by clicking to accept, by agreeing to the terms of the Agreement in the user interface for any NT Connect and its Affiliates Service, or by using the Services. In the latter case, You understand and agree that we will treat Your use of the Services as acceptance of the terms from that point onwards. By putting a check mark next to I AGREE and clicking on SUBMIT or using the Services, You represent that You have read and agree to the terms and conditions of this Agreement, which also include and incorporate NT Connect and its Affiliates SMS Text Account Acceptable Use Policy, General Terms and Conditions and Privacy Policy. These terms and conditions will remain in effect throughout Your use of the Services and continue after this Agreement expires, cancels or is terminated. These terms and conditions are legally binding should You choose to register for the Service. You may not use the Services and may not accept the terms if (a) You are not of legal age to form a binding contract with us, or (b) You are a person barred from receiving the Services under the laws of the United States or other countries including the country in which You are resident or from which You use the Services. The terms and conditions set forth herein may be amended in our sole and absolute discretion from time to time, and such amended terms and conditions shall be effective immediately upon posting to the Website. Your continued use of the Service after such posting will constitute acceptance by You of such amendments. It is Your responsibility to review these Terms of Service frequently and remain informed about any changes to them, so we encourage You to visit this page often.</p> <p><strong>1. Grant of Rights to Use Services </strong></p> <p>1.1 Subject to Your acceptance of and compliance with this Agreement and with the payment requirements for the Services, NT Connect and its Affiliates. hereby grants You a limited, non-exclusive, non-transferable, non-sublicenseable, revocable right and license during the Term of this Agreement in and under our intellectual property rights, to access and use the Services, solely in accordance with the terms and conditions of this Agreement. Unless explicitly stated otherwise, any new features provided by NT Connect and its Affiliates that augment or enhance the current Services shall also constitute \u201cServices\u201d and shall be subject to these terms and conditions. You may not, nor allow any third party to, c

1opy, distribute, sell, disclose, lend, transfer, convey, modify, decompile, disassemble or reverse engineer the Services for any purpose whatsoever. You may not allow any unauthorized third party to access the Services for any purpose whatsoever. All rights not expressly granted under this Agreement are retained NT Connect and its Affiliates</p> <p>1.2 You may send SMS Text messages, or may receive Text Messages via the Service, at any time that the Services are available provided that those requests do not violate the terms of the Acceptable Use Policy or other terms of this Agreement.</p> <p>1.3 Provided that You comply with the terms of this Agreement and our policies and procedures including the Acceptable Use Policy, You may use the Services to text mobile phone numbers owned or lawfully obtained by You. You are solely responsible for Your text message content, including any data, text, images or content contained therein.</p> <p>1.4 You are personally responsible for all traffic originating from Your account credentials to the Services. As such, You should protect Your account information. Actions taken using Your credentials shall be deemed to be actions taken by You, with all consequences including service termination, civil and criminal penalties.</p> <p>1.5 Subject to our commercially reasonable efforts and so long as Your account remains in good standing, data generated by Your use of the Service such as text log entries will remain available via our Service for at least three months from the date such data was generated. Notwithstanding the above and without limitation to Section 7, we shall have no liability whatsoever for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that You may incur with respect to loss of data associated with Your account and data therein.</p> <p><strong>2. Term, Termination and Suspension </strong></p> <p>2.1 The term (\u201cTerm\u201d) of this Agreement will commence once You accept this Agreement as provided above. The Agreement will remain in effect until terminated by You or us in accordance with this Section 2.</p> <p>2.2 You may terminate this Agreement for any reason or no reason at all, at Your convenience, by closing Your account for any Service for which we provide an account closing mechanism.</p> <p>2.3 We may suspend Your right and license to use any or all Services or terminate this Agreement in its entirety (and, accordingly, cease providing all Services to You), for any reason or for no reason, at our discretion at any time by providing You thirty (30) days\u2019 advance notice in accordance with the notice provisions set forth in Section 10 below.</p> <p> 2.4 We may suspend Your right and license to use the Service or terminate this Agreement in its entirety (and, accordingly, Your right to use the Service), for cause effective as set forth below:</p> <p> 2.4.1 Immediately upon our notice to You in accordance with the notice provisions set forth in Section 10 below if</p> <p>(i) You violate any provision of the Acceptable Use Policy or we have reason to believe that You have violated the Acceptable Use Policy, </p> <p>(ii) there is an unusual spike or increase in Your use of the Services for which there is reason to believe such traffic or use is fraudulent or negatively impacting the operating capability of the Service; </p> <p>(iii) we determine, in our sole discretion, that our provision of any of the Services to You is prohibited by applicable law, or has become impractical or unfeasible for any legal or regulatory reason; or </p> <p>(iv) subject to applicable law, upon Your liquidation, commencement of dissolution proceedings, disposal of Your assets, failure to continue Your business, assignment for the benefit of creditors, or if You become the subject of a voluntary or involuntary bankruptcy or similar proceeding. </p> <p>2.4.2 Immediately and without notice if You are in default of any payment obligation with respect to any of the Services or if any payment mechanism You have provided to us is invali

1d or charges are refused for such payment mechanism. </p> <p>2.4.3 Five (5) days following our provision of notice to You in accordance with the notice provisions set forth in Section 10 below if You breach any other provision of this Agreement and fail, as determined by us, in our sole discretion, to cure such breach within such 5-day period.</p> <p> 2.5 Effect of Suspension or Termination.</p> <p> 2.5.1 Upon our suspension of Your use of any Services, in whole or in part, for any reason: (i) fees will continue to accrue for any Services that are still in use by You, notwithstanding the suspension; (ii) You remain liable for all fees, charges and any other obligations You have incurred through the date of suspension with respect to the Services; and (iii) all of Your rights with respect to the Services shall be terminated during the period of the suspension. 2.5.2 Upon termination of this Agreement for any reason: (i) You remain liable for all fees, charges and any other obligations You have incurred through the date of termination with respect to the Services; and (ii) all of Your rights under this Agreement shall immediately terminate.</p> <p> 2.6 In the event this Agreement expires or is cancelled or terminated for any reason, Sections 6, 7, 8, 9, 10 and 11 and any applicable definitions will survive any such expiration, cancellation or termination. </p> <p>2.7 Following the suspension or termination of Your right to use the Services by us or by You for any reason other than a termination for cause, You shall be entitled to take advantage of any post-termination assistance we may generally elect to make available with respect to the Services such as data retrieval arrangements. We may also endeavor to provide You with unique post-suspension or post-termination assistance, but we shall be under no obligation to do so. Your right to take advantage of any such assistance, whether generally made available with respect to the Services or made available uniquely to You, shall be conditioned upon Your acceptance of and compliance with any fees and terms we specify for such assistance. </p> <p><strong>3. Downtime and Service Suspensions; Security </strong></p> <p>3.1 In addition to our rights to terminate or suspend Services to You as described in Section 2 above, You acknowledge that: (i) Your access to and use of the Services may be suspended for the duration of any unanticipated or unscheduled downtime or unavailability of any portion or all of the Services for any reason, including as a result of power outages, system failures or other interruptions; and (ii) we shall also be entitled, without any liability to You, to suspend access to any portion or all of the Services at any time, on a Service-wide basis: (a) for scheduled downtime to permit us to conduct maintenance or make modifications to any Service; (b) in the event of a denial of service attack or other attack on the Service or other event that we determine, in our sole discretion, may create a risk to the applicable Service, to You or to any of our other customers if the Service were not suspended; or (c) in the event that we determine that any Service is prohibited by applicable law or we otherwise determine that it is necessary or prudent to do so for legal or regulatory reasons (collectively, \u201cService Suspensions\u201d). Without limitation to Section 7, we shall have no liability whatsoever for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that You may incur as a result of any Service Suspension. To the extent we are able, we will endeavor to provide You notice of any Service Suspension in accordance with the notice provisions set forth in Section 10 below and to post updates regarding resumption of Services following any such suspension, but shall have no liability for the manner in which we may do so or if we fail to do so.</p> <p>3.2 We strive to keep information You provide to us secure, but cannot guarantee that we will be successful at doing so. Accordingly, without limitation to Section 7 below, You acknowledge that You bear sole responsibility for adequate security, protection and backup of Your content associated with Your account. We strongly encourage You, where available and appropriate, to use encryption technology to protect Your content from unauthorized access and to routinely archive Your content. We will have no liability to You for any unauthorized access or use, corruption, deleti

1on, destruction or loss of any of Your content.</p> <p><strong>4. Fees</strong></p> <p>4.1 If You have subscribed to our Services, then You agree to pay applicable fees (including any minimum subscription fees) as set forth here. There are no credits given for unused texts and unused texts do not rollover to succeeding months. No partial credits will be given if you cancel your account after the month/year has been paid for. We may increase or add new fees for any existing Service or Service feature by giving You 30 days\u2019 advance notice. All fees payable by You are exclusive of applicable taxes and duties, including, without limitation, VAT and applicable sales tax. You will provide such information to us as reasonably required to determine whether we are obligated to collect VAT from You.</p> <p>4.2 We may specify the manner in which You will pay any fees, and any such payment shall be subject to our general accounts receivable policies from time to time in effect. All amounts payable by You under this Agreement will be made without setoff or counterclaim and without deduction or withholding. If any deduction or withholding is required by applicable law, You shall notify us and shall pay such additional amounts to us as necessary to ensure that the net amount that we receive, after such deduction and withholding, equals the amount we would have received if no such deduction or withholding had been required. Additionally, You shall provide us with documentation that the withholding and deducted amounts have been paid to the relevant taxing authority.</p> <p>4.3 Should You have any dispute as to fees associated with Your account, please contact us at [email protected] ntconnect.com within 90 days of the date of the activity that generated such dispute, and we will attempt to resolve the matter. Any and all refunds issued to resolve such a dispute shall be issued as credits to Your account, but in no event shall there be any cash refunds. Disputes older than 90 days shall not be entitled to any refunds or credits.</p> <p><strong>5. Intellectual Property</strong></p> <p>5.1 Other than the limited use and access rights and licenses expressly set forth in this Agreement, we reserve all right, title and interest (including all intellectual property and proprietary rights) in and to: (i) the Services; (ii) the NT Connect and its Affiliates Properties; (iii) the NT Connect and its Affiliates Marks;

1 and (iv) any other technology and software that we provide or use to provide the Services and the NT Connect and its Affiliates Properties. You do not, by virtue of this Agreement or otherwise, acquire any ownership interest or rights in the Services, the NT Connect and its Affiliates Properties, the NT Connect and its Affiliates Marks, or such other technology and software, except for the limited use and access rights described in this Agreement.</p> <p>5.2 In the event You elect, in connection with any of the Services, to communicate to us suggestions for improvements to the Services, the NT Connect and its Affiliates Properties or the NT Connect and its Affiliates Marks (collectively, \u201cFeedback\u201d), we shall own all right, title, and interest in and to the same, even if You have designated the Feedback as confidential, and we shall be entitled to use the Feedback without restriction. Furthermore, any other content or information You post or provide to NT Connect and Affiliates via comments, forums, emails and the like (collectively, \u201cCommunications\u201d) shall be considered the property of NT Connect and Affiliates . You hereby irrevocably assign all right, title and interest in and to the Feedback and Communications to us and agree to provide us such assistance as we may require to document, perfect, and maintain our rights to the Feedback and Communications.</p> <p>5.3 During and after the Term of the Agreement, with respect to any of the Services that You elect to use, You will not assert, nor will You authorize, assist, or encourage any third party to assert, against us or any of our customers, end users, vendors, business partners (including third party sellers on websites operated by or on behalf of us), sub-licensees or transferees, any patent infringement or other intellectual property infringement claim with respect to such Services.</p> <p> <strong>6. Representations and Warranties; Disclaimers; Limitations of Liability</strong></p> <p>6.1 You represent and warrant that You will not use the Services in a manner that violates the Acceptable Use Policy. To this effect, we ask that You take reasonable precautions to promote best practices. Although NT Connect and Affiliates and the underlying service providers do not assume the duty or obligation to monitor any materials created, posted or uploaded by You or any third parties, NT Connect and Affiliates and the underlying service providers reserves the right, in its sole and absolute discretion, to monitor any and all materials posted or uploaded by You or any third parties at any time without prior notice to ensure that they conform to any usage guidelines or policies (including our Acceptable Use Policy) relating to our Services.</p> <p>6.2 You represent and warrant that You have read and understood the Acceptable Use Policy, Privacy Policy and General Terms and Conditions, and You agree to abide by their terms, where applicable, including as incorporated by reference herein. You further agree to abide by all applicable local, state, national, foreign and international laws and regulations and that You will be solely responsible for all acts or omissions that occur under Your account or password, including the content of Your transmissions through the Service. By way of example, and not as a limitation, You agree not to violate any provisions of the Acceptable Use Policy.</p> <p>6.3 You represent and warrant that: (i) the information You provide in connection with Your registration for the Services is accurate and complete; (ii) You are duly authorized to do business or use the service in the jurisdiction where You operate; and (iii) You are an authorized representative of Your entity duly authorized to access the Services and to legally bind You to this Agreement and all transactions conducted under Your account.</p> <p>6.4 NT Connect and Affiliates PROPERTIES, THE NT Connect and Affiliates MARKS, THE SERVICES AND ALL TECHNOLOGY, SOFTWARE, FUNCTIONS, CONTENT, IMAGES, MATERIALS AND OTHER DATA OR INFORMATION PROVIDED BY US OR OUR LICENSORS IN CONNECTION THEREWITH (COLLECTIVELY THE \u201cSERVICE OFFERINGS\u201d) ARE PROVIDED \u201cAS IS.\u201d WE AND OUR LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE NT Connect and Affiliates PROPERTIES, THE NT Connect and Affiliates MARKS, THE SERVICES OR THE PROMOTIONAL CREDITS. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. WE AND OUR LICENSORS DO NOT WARRANT THAT THE SERVICES OR WEBSITE WILL FUNCTION AS DESCRIBED, WILL BE UNINTERRUPTED OR E

1RROR FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT THE DATA YOU STORE WITHIN THE SERVICES WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. WE AND OUR LICENSORS SHALL NOT BE RESPONSIBLE FOR ANY SERVICE OR WEBSITE INTERRUPTIONS, INCLUDING, WITHOUT LIMITATION, POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US OR FROM ANY THIRD PARTY OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.</p> <p>6.5 In addition to the foregoing, we specifically disclaim all liability, and You shall be solely responsible for the operation and use of the Service and You agree that You shall, without limitation, be solely responsible for:</p> <p> 6.5.1 ensuring that any text messages sent through your use of the Service do not violate our Acceptable Use Policy, are not illegal and do not promote illegal activities, including without limitation any activities that might be libelous or defamatory or otherwise malicious, illegal or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age;</p> <p>6.5.2 any of Your use\u2019s or claims relating to Your use of the Service. </p> <p>6.5.3 SMS TEXT MESSAGES ARE SENT AND RECEIVED ON A BEST EFFORTS BASES, AND MESSAGES CAN BE DELAYED FOR UP FOR 48 HOURS FOR REASONS THAT MAY NOT BE IN OUR CONTROL, AND FOR WHICH WE ACCEPT NO LIABILITY AS FURTHER DESCRIBED IN</p> <p>6.5.4 OF THIS DOCUMENT. </p> <p>6.5.4 NEITHER WE NOR ANY OF OUR LICENSORS SHALL BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) IN CONNECTION WITH THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY SUCH DAMAGES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE NT CONNECT AND AFFILIATES PROPERTIES, THE NT CONNECT AND AFFILIATES MARKS OR THE SERVICES; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; OR (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT. IN ANY CASE, OUR AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO US HEREUNDER FOR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.</p> <p> <strong>

17. Indemnification</strong></p> <p>7.1 You agree to indemnify, defend and hold us, our affiliates and licensors, each of our and their business partners (including third party sellers on websites operated by or on behalf of us) and each of our and their respective employees, officers, directors and representatives, harmless from and against any and all claims, losses, damages, liabilities, judgments, penalties, fines, costs and expenses (including reasonable attorneys fees), arising out of or in connection with any claim arising out of (i) Your use of the Services, in a manner not authorized by this Agreement, and/or in violation of the applicable restrictions, the Acceptable Use Policy, and/or applicable law, (ii) Your violation of any term or condition of this Agreement, the Acceptable Use Policy or any applicable additional policies.</p> <p><strong>8. Disputes</strong></p> <p>8.1 By using the Services, You agree that the laws of the State of Florida, without regard to principles of conflicts of laws, will govern this Agreement and any dispute of any sort that might arise between You and us.</p> <p><strong>9. Notices</strong></p> <p>9.1 Notices made by us under this Agreement for You or Your account specifically (e.g., notices of breach and/or suspension) will be provided to You via the email address provided to us in Your registration for the Services or in any updated email address You provide to us in accordance with standard account information update procedures we may provide from time to time. It is Your responsibility to keep Your email address current and You will be deemed to have received any email sent to any such email address, upon our sending of the email, whether or not You actually receive the email.</p> <p>9.2 For notices made by You to us under this Agreement and for questions regarding this Agreement or the Services, You may contact NT Connect and Affiliates as follows: by US Postal Mail at NT Connect and Affiliates , 100 SE 3rd Ave Ft. Lauderdale Fl 33394, or by contacting us at [email protected] ntconnect.com Affiliates</p> <p><strong>10. Miscellaneous Provisions</strong></p> <p>10.1 Responsibility. If You authorize, assist, encourage or facilitate another person or entity to take any action related to the subject matter of this Agreement, You shall be deemed to have taken the action Yourself.</p> <p>10.2 Severability. If any portion of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining portions of this Agreement will remain in full force and effect, and any invalid or unenforceable portions shall be construed in a manner that most closely reflects the effect and intent of the original language. If such construction is not possible, the provision will be severed from this Agreement, and the rest of the Agreement shall remain in full force and effect.</p> <p>10.3 Waivers. The failure by us to enforce any provision of this Agreement shall in no way be construed to be a present or future waiver of such provision nor in any way affect our right to enforce such provision thereafter. All waivers by us must be in

1writing to be effective.</p> <p>10.4 Successors and Assigns. This Agreement will be binding upon, and inure to the benefit of the parties and their respective successors and assigns.</p> <p>10.5 Entire Agreement. This Agreement incorporates by reference all policies and guidelines posted on the NT Connect and Affiliates Website and as may be modified thereafter (including the Acceptable Use Policy, the General Terms and Conditions and the Privacy Policy) and constitutes the entire agreement between You and us regarding the subject matter hereof and supersedes any and all prior or contemporaneous representation, understanding, agreement, or communication between You and us, whether written or oral, regarding such subject matter.<br> </p> <span id="dsms_acceptable_use"></span> <h2>15. NT Connect and Affiliates \u2013 SMS Texting Service \u2013 Acceptable Use Policy</h2> <p> As amended November 8, 2012 This Acceptable Use Policy describes actions that NT Connect and Affiliates prohibits when You use its SMS Texting Services (the \u201cServices\u201d). You acknowledge and agree that this policy may be revised from time to time by NT Connect and Affiliates at its sole discretion, with any such modifications effective when the revised Acceptable Use Policy is posted here. It is Your responsibility to review this Acceptable Use Policy frequently and remain informed about any changes to it, so we encourage You to visit this page often. This Acceptable Use Policy is governed by our Terms of Service, and all undefined terms herein shall be as defined in the Terms of Service. NT Connect and Affiliates may in its sole discretion determine whether You are in violation of this Acceptable Use Policy. The Services may be used only for lawful purposes and may not be used for any illegal activities. As specified below, NT Connect and Affiliates maintains the position that using the Services in an illegal, abusive or any other manner that interferes with or diminishes others\u2019 use and enjoyment of the Services is prohibited. The following list gives examples of illegal, abusive, interfering or otherwise unacceptable or inappropriate behavior while using the Services. This list is provided by way of example and shall not be considered exhaustive.</p> <p> Adversely impacting the availability, reliability, or stability of NT Connect and Affiliates\u2019s Services</p> <p> Launching or facilitating, whether intentionally or unintentionally, a denial-of-service attack on any of NT Connect and Affiliates \u2019s Services</p> <p> Attempting to bypass or break any security mechanism on any of the Services or using the Services in any other manner that poses a security or service risk to NT Connect and Affiliates, to any user of our Services, or to any of our or their respective customers</p> <p> Using the Services in any manner that may subject us or any third party to liability, damages or danger</p> <p> Using NT Connect and Affiliates\u2019s Services with credentials that do not belong to You, or intentionally or unintentionally allowing others to use Your NT Connect and Affiliates credentials</p> <p> Engaging in fraud with respect to Your account</p> <p> Using Your account to engage in fraudulent activity with respect to third parties or otherwise using Your account to bypass phone identification systems such as those by classified advertising websites</p> <p> Using any of the NT Connect and Affiliates Properties or NT Connect and Affiliates Marks other than as expressly permitted in the Terms of Service<br> Transmitting any material that may infringe the intellectual property rights or other rights of third parties, including but not limited to trademark, copyright or rights of publicity or otherwise violating, infringing, or misappropriating the rights of any third party</p> <p> Engaging in spamming or other unsolicited advertising, marketing or other activities, including, without limitation, any activities that violate anti-spamming laws and regulations such as the CAN SPAM Act of 2003, the Do-Not-Call Implementation Act and the Fair Debt Collection Practices Act.</p> <p> Using the Services in connection with any unsolicited or harassing messages (commercial or otherwise) including but not limited to unsolicited or unwanted SMS or text messages.</p> <p> Use of NT Connect and Affiliates SMS in a manner that is not designed to enhance or augment the person-to-person nature of SMS communications.<br> Promoting or engaging in illegal activities</p> <p> Engaging in activities or transmitting through the Services any information that may be libelous or defamatory or otherwise malicious or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age</p> <p> Harvesting or otherwise collecting information about others, including email addresses or phone numbers, from NT Connect and Affiliates \u2019s website without their express consent<

1/p> <p> Creating a false identity or forged email address or header, or phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message using Your account</p> <p> Transmitting any material that contains viruses, trojan horses, worms or any other malicious, harmful, or deleterious programs</p> <p> Violating or facilitating the violation of any U.S. or foreign law regarding the transmission of technical data or software</p> <p> Interfering with or disrupting networks connected to the Services or violating the regulations, policies or procedures of such networks</p> <p> Improperly engaging in activity for which the United States Federal Communications Commission has restricted or regulated with regard to proper use of the public telephony network</p> <p> Remedies Violation of this Acceptable Use Policy may result in the immediate suspension or termination of Your account, civil and/or criminal liability, and NT Connect and Affiliates may, in addition to any remedy that it may have at law or in equity, terminate permission for You to use the Services. In such event, You are still liable for any and all outstanding charges accumulated through Your use of the Services, including uses in violation of this Acceptable Use Policy or the laws of any jurisdiction. In addition, NT Connect and Affiliates may investigate incidents that are contrary to this Acceptable Use Policy and provide requested information to third parties who have provided notice to NT Connect and Affiliates stating that they have been harmed by Your failure to abide by this Acceptable Use Policy. NT Connect and Affiliates \u2019s failure to enforce this policy in each and every instance in which it might have application does not amount to a waiver of NT Connect and Affiliates \u2019s rights hereunder.</p> <span id="dauto_recurring_refund"></span> <h2> 16. Automatic Recurring Billing Refund Policy</h2> <p> We understand that for many reasons, a customer may chose not to renew their NT Connect and Affiliates service plan. If a customer has enrolled in our automatic renewal plan, they will receive an e-mail(s), at the e-mail address given when registering, starting several weeks before the actual billing on the registered credit card takes place. When the actual charge on your credit/debit card has been made, you may still cancel the charge within 30 calendar days of the charge being made, provided the new term of your service has not commenced. If 30 days have passed since the charge was made or the new service period has started, whichever is the earlier of these two events, then no refund will be given.</p> <span id="dadditional_terms"></span> <h2> 17. Additional terms</h2> <p> Many of the above terms and conditions, including the ability to contact customer support, emergency services and others will not apply in the event of the occurrence (certified by the United States Centers for Disease Control or successor body) of a widespread viral infection transmitted via bites or contact with bodily fluids that causes human corpses to reanimate and seek to consume living human flesh, blood, brain or nerve tissue (AKA Zombie apocalypse) and is likely to result in the fall of organized civilization.\u201d If complete collapse of civilization should occur as stated above, we would like you to know that NT Connect and Affiliates values that you chose us as your service provider until the end.<br> </p> <span id="dwireless_terms"></span> <h2>18. Wireless Terms and Conditions</h2> <p>Thanks for choosing NT Connect and Affiliates Wireless. Please read these Terms & Conditions ("T&Cs"), which contain important information about your relationship with NT Connect and Affiliates Wireless, including mandatory arbitration of disputes between us, instead of class actions or jury trials. You will become bound by these provisions once you accept these T&Cs.</p> <p>WHO IS THIS AGREEMENT WITH?<br> These T&Cs are an agreement between you and us, NT Connect and Affiliates Wireless, Inc., and our controlled subsidiaries, assignees, and agents.</p> <p>HOW DO I ACCEPT THESE T&amp;Cs?<br> You accept these T&Cs by doing any of the following things: giving us a written or electronic signature or confirmation, or telling us orally that you accept; activating, using or paying for the Service or a Device; or opening the Device box. If you don\u2019t want to accept these T&Cs, don\u2019t do any of these things.<br> When you accept, you\u2019re telling us that you are of legal age (which means you are either legally emancipated, or have reached the age of majority as defined in your jurisdiction) and that you are able to enter into a contract. If you accept for an organization, you\u2019re telling us that you are authorized to bind that organization, and references to "you" in these T&Cs may mean the organization.</p> <p>WHAT IS INCLUDED IN THESE TERMS AND CONDITIONS? <br> In these T&Cs, you\u2019ll find important information about: NT Connect and Affiliates Wireless services provided to you ("Services"); Any equipment for which we provide Service, such as a phone, handset, tablet, or SIM card (collectively, a "Device"); Any charges, taxes, fees, and other amounts we bill you or that were accepted or processed through your Device ("Charges"); Privacy information; Network management practices; Limitations of liability; and Resolution of disputes by arbitration and class action waiver. </p> <p> ARE THERE ANY OTHER TERMS THAT APPLY TO ME?<br> Yes. Your "Agreement" includes these T&Cs, the additional terms found in your Rate Plan, your Data Plan, your Service Agreement, and provisions linked to from these T&Cs. Sections marked "*" continue after termination of our Agreement with you.<br> You should also be aware that our Privacy Policy and Open Internet Policy apply to the use of our products and services.<br> You might also have other agreements with us, such as an equipment installment plan or NT Connect and Affiliates Wireless Lease Agreement.</p> <p>*HOW DO I RESOLVE DISPUTES WITH NT Connect and Affiliates Wireless?<br> By accepting these T&Cs, you are agreeing to resolve any dispute with us through binding arbitration (unless you opt out) or small claims dis

1pute procedures, and to waive your rights to a class action suit and jury trial.</p> <p>WHAT IS A RATE PLAN?<br> Your "Rate Plan" includes your Service allotments, for example, for minutes, messages or data, rates, coverage and other terms. You can check your current usage by visiting NT Connect and Affiliates wireless.com, using the NT Connect and Affiliates Wireless My Account app, or by using a short code from your Device (you can find more information about the short code at www.ntconnect.com NT Connect and Affiliates wireless.com). If any term in your Rate Plan conflicts with these T&Cs, the term in your Rate Plan governs.</p> <p>HOW WILL I BE CHARGED FOR DATA USAGE? <br> Data service may be included in your Rate Plan or data pass or you may be charged for data usage on a pay per use basis ("Data Plan"). Your Rate Plan and/or Data Plan will contain more information about how we calculate data usage. You can check your current usage by visiting NT Connect and Affiliates wireless.com, using the NT Connect and Affiliates Wireless My Account app, or by using a short code from your device (you can find more information about the short code at www.ntconnect.com NT Connect and Affiliates wireless.com). If you do not have a Data Plan, your Device may not be able to access data services.</p> <p>ARE THERE SEPARATE TERMS FOR PREPAID CUSTOMERS? <br> The terms of these T&Cs apply to prepaid customers, and additional terms specific to prepaid customers may be found at www.ntconnect.com NT Connect and Affiliates wireless.com</p> <p>HOW DO I GIVE OTHER PEOPLE ACCESS TO MY ACCOUNT? <br> If you want someone else to be able to access and manage your account, you can establish them as an "Authorized User," so they can:</p> <p>Make changes to your account;<br> Add or remove services or features to your account;<br> Receive notices and disclosures on your behalf;<br> Purchase Devices for use with our Service, including under an installment plan; and<br> Incur Charges on your account.<br> The easiest way to designate an Authorized User is through NT Connect and Affiliates wireless.com account.</p> <p>WHERE, HOW, AND WHEN DOES MY SERVICE WORK? <br> These T&amp;Cs describe the experience you can expect on our network, including information about our reasonable network management practices, and the experience on our roaming partners\u2019 networks:</p> <p>Please check our coverage maps, which approximate our anticipated coverage area outdoors. Your experience on our network may vary and change without notice depending on a variety of factors. For more information, click here. You agree that we are not liable for problems relating to Service availability or quality.<br> For more information about roaming, click here.<br> To provide the best possible experience for the most possible customers, we prioritize the data usage of a small percentage of our Unlimited high-speed data customers who use the highest amount of data below that of other customers in times and locations where there are competing customer demands for network resources. Click here for more information.</p> <p> Additionally, we may implement other network management practices, such as caching less data and deploying streaming video optimization technology. For more information on video optimization, click here.</p> <p> Our Open Internet Policy includes important information on these topics as well as information on commercial terms, performance characteristics (such as expected speed, latency and packet loss) and network practices.</p> <p> *WHAT ARE THE PERMITTED AND PROHIBITED USES FOR MY DEVICE AND THE SERVICE? <br> Our wireless network is a shared resource, which we manage for the benefit of all of our customers. Your Data Plan is intended for Web browsing, messaging, and similar activities. Certain activities and uses of our Services and your Device are permitted and others are not. For examples of permitted and prohibited uses, click here. If you buy, lease, or finance a Device manufactured for use on our network, you agree, and we rely on your agreement, that you intend it to be activated on our Service and will not resell or modify the Device, or assist anyone doing so.</p> <p>*WHAT HAPPENS IF MY DEVICE IS LOST OR STOLEN? <br> You agree to notify us if your Device is lost or stolen. Once you notify us, we will suspend your Service. Click here to learn more about how we handle Charges that are incurred after you report that your Device is lost or stolen.</p> <p>*HOW WILL I BE BILLED FOR USE OF THE SERVICES? <br> You agree to pay all Charges we bill you or that were accepted or processed through all Devices on your account. You agree to provide us with accurate and complete billing information and to report all changes within 30 days of the change. You will receive an electronic (paperless) bill unless you tell us

1you want a paper bill. You have the option of switching to a paper bill at no cost to you by changing your billing preferences at My NT Connect and Affiliates Wireless, using the NT Connect and Affiliates Wireless My Account app, or by contacting Customer Care. For more information about paperless billing, please visit www.ntconnect.com NT Connect and Affiliates wireless.com</p> <p> Your Device can be used to purchase services and products from third parties, and Charges for these purchases may be included on your NT Connect and Affiliates Wireless bill. For no additional cost you can block third party charges from being included on your NT Connect and Affiliates Wireless bill by logging into your account or calling Customer Care.</p> <p>WHAT IF I DON\u2019T PAY ON TIME? <br> We may charge a late fee of the greater of 1.5% per month (18% annually) or $5 per month and a returned payment fee up to $35, subject to the maximum allowed by law. We may use a collection agency to collect past due balances and you agree to pay collection agency fees. If we accept late or partial payments, you still must pay us the full amount you owe, including late fees. We will not honor limiting notations you make on or with your checks. Late payment, non-payment or collection agency fees are liquidated damages intended to be a reasonable advance estimate of our costs resulting from late payments and non-payments by our customers; these costs are not readily ascertainable and are difficult to predict or calculate at the time that these fees are set.</p> <p>*DOES NT Connect and Affiliates Wireless CHECK MY CREDIT?<br> No, for many of our products and services. We may also report your payment record to credit-reporting agencies for non payment.</p> <p>AM I REQUIRED TO MAKE A DEPOSIT? <br> We may require you to make a deposit or prepayment for Services. We can apply deposits, payments, or prepayments in any order to any amounts you owe us on any account. This deposit is refundable, and will be applied as a credit to your account along with interest as may be required by law.</p> <p>CAN NT Connect and Affiliates Wireless ACCESS MY DEVICE? <br> We may remotely change software, systems, applications, features or programming on your Device without notice. The

1se changes will modify your Device and may affect or erase data you have stored on your Device, the way you have programmed your Device, or the way you use your Device. You will not be able to use your Device during the installation of the changes, even for emergencies.</p> <p>CAN I DOWNLOAD AND USE THIRD PARTY CONTENT AND APPS ON MY DEVICE? <br> Yes. You are free to download and use content or applications ("Content & Apps") on your Device that are not provided by NT Connect and Affiliates Wireless, at your own risk. Third party Content & Apps may require your agreement to a license or other terms with the third party. Some Devices or Content & Apps may contact our network without your knowledge, which may result in additional Charges (e.g., while roaming internationally).</p> <p>*LICENSE <br> Your Device\u2019s Software is licensed, not sold, to you by NT Connect and Affiliates Wireless and/or other licensors for your personal, lawful, non-commercial use on your Device only. You may only use the Software as authorized by its license. Your Device\u2019s "Software" includes its software, interfaces, documentation, data, and Content & Apps, as each may be updated or replaced by feature enhancements or other updates. For additional information regarding these license terms, including restrictions on your use of the Software, please click here.</p> <p>*WHAT IS THE TERM OF THESE T&amp;Cs? <br> As the Un-Carrier, we did away with annual service contracts. You are free to go, although we\u2019d be sad to see you leave. You are responsible for all Charges incurred through the end of your Service term. In addition, cancellation of Service may affect other agreements that you have with us, including equipment installment plans or lease agreements where some of your payments may be accelerated upon cancellation.</p> <p>CAN NT Connect and Affiliates Wireless CHANGE OR TERMINATE MY SERVICES OR THIS AGREEMENT? <br> Yes. Except as described below for Rate Plans with the price-lock guarantee, we may change, limit, suspend or terminate your Service or this Agreement at any time, including if you engage in any of the prohibited uses described here or no longer reside in a NT Connect and Affiliates Wireless-owned network coverage area. Under certain limited circumstances, we may also block your device from working on our network. If the change to your Service or Rate Plan will have a material adverse effect on you, we will provide 14 days\u2019 notice of the change. You\u2019ll agree to any change by using your Service after the effectiveness of the change.<br> If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge ("Recurring Charge") for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan. If you switch plans, the price-lock guarantee for your new Rate Plan will apply (if there is one). The price-lock guarantee does not include taxes, surcharges, fees, or charges for extra features or Devices. If your Service or account is limited, suspended or terminated and then reinstated, you may be charged a reactivation fee. For information about our unlocking policy, click here.</p> <p>*YOUR CONSENT TO BE CONTACTED <br> We may contact you without charge, on any wireless telephone number assigned to your account for any purpose, including marketing messages, and in any manner permitted by law. You also expressly consent to be contacted by us, and anyone contacting you on our behalf, for any purpose, including billing, collection, or other account or service-related purpose, at any telephone number or physical or electronic address where you may be reached, including any wireless telephone number. You agree that NT Connect and Affiliates Wireless, and anyone contacting you on our behalf, may communicate with you in any manner, including using a pre-recorded or artificial voice, or using an automatic telephone dialing system to place calls or send messages, alerts, or an automatic e-mail system to deliver email messages. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described

1in this Section. You agree that all consents provided in this Section will survive cancellation of your Service and account.</p> <p>HOW DO WE NOTIFY EACH OTHER? <br> You may contact us at www.ntconnect.com NT Connect and Affiliates wireless.com, by calling 1-xxx-xxx-xxxx from your Device, or by writing to: NT Connect and Affiliates Wireless Customer Relations, 1080 NW 163rd Drive, 100 SE 3rd Ave, 10th FL Ft Lauderdale Fl 33394, . Attn: Customer Care Manager. Electronic notices are considered delivered when sent. Mail notices are considered delivered 3 days after mailing. For multi-line accounts, we may assign a "Primary Telephone Number" to your account for the purpose of receiving notices, as well as for other purposes. If you would like to change it, contact us.<br> To begin arbitration or other legal proceeding, you must serve our registered agent. Our registered agent is Corporation Service Company and can be contacted at 1-xxx-xxx-xxxx.</p> <p>EMERGENCY ALERTS <br> We have chosen to offer wireless emergency alerts, within portions of its coverage area, on wireless alert capable Devices. There is no additional charge for these wireless emergency alerts.</p> <p>*WHAT ELSE DO I NEED TO KNOW? <br> Click here for additional terms that apply to you.</p> <p>Dispute Resolution <br> *HOW DO I RESOLVE DISPUTES WITH NT Connect and Affiliates Wireless?<br> Dispute Resolution and Arbitration. YOU AND WE EACH AGREE THAT, EXCEPT AS PROVIDED BELOW (AND EXCEPT AS TO PUERTO RICO CUSTOMERS), ANY AND ALL CLAIMS OR DISPUTES IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, OUR PRIVACY POLICY, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY BILLING DISPUTES, WILL BE RESOLVED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT.</p> <p>This includes any claims against other parties relating to Services or Devices provided or billed to you (such as our suppliers, dealers, authorized retailers, or third party vendors) whenever you also assert claims against us in the same proceeding. You and we each also agree that the Agreement affects interstate commerce so that the Federal Arbitration Act and federal arbitration law, not state law, apply and govern the enforceability of this dispute resolution provision (despite the general choice of law provision set forth below). THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. THE ARBITRATOR MUST FOLLOW THIS AGREEMENT AND CAN AWARD THE SAME DAMAGES AND RELIEF AS A COURT (INCLUDING ATTORNEYS\u2019 FEES).</p> <p>Notwithstanding the above, YOU MAY CHOOSE TO PURSUE YOUR CLAIM IN COURT AND NOT BY ARBITRATION IF YOU OPT OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE EARLIER OF THE DATE YOU PURCHASED A DEVICE FROM US OR THE DATE YOU ACTIVATED A NEW LINE OF SERVICE (the "Opt Out Deadline") . You must opt out by the Opt Out Deadline for each line of Service. You may opt out of these arbitration procedures by calling or online at www.ntconnect.com NT Connect and Affiliates wireless.com Any opt-out received after the Opt Out Deadline will not be valid and you must pursue your claim in arbitration or small claims court</p> <p>For all disputes, whether pursued in court or arbitration, you must first give us an opportunity to resolve your claim by sending a written description of your claim to the address provided in the "How Do We Send Notices to Each Other" Section below. You and we each agree to negotiate your claim in good faith. If you and we are unable to resolve the claim within 60 days after we receive your claim description, you may pursue your claim in arbitration. You and we each agree that if you fail to timely pay amounts due, we may assign your account for collection, and the collection agency may pursue, in small claims court, claims limited strictly to the collection of the past due amounts and any interest or cost of collection permitted by law or this Agreement.</p> <p> If the arbitration provision applies or you choose arbitration to resolve your disputes, then either you or we may start arbitration proceedings. You must send a letter requesting arbitration and describing your claim to our registered agent (see the "How Do We Send Notices to Each Other" section below) to begin arbitration. The arbitration of all disputes will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the arbitration is commenced. The AAA rules are available at www.ntconnect.com adr.org or by calling 1-xxx-xxx-xxxx. The arbitration of all disputes will be conducted by a single arbitrator, who shall be selected using the following procedure: (a) the AAA will send the parties a list of five candidates; (b) if the parties cannot agree on an arbitrator from that list, each party shall return its list to the AAA within 10 days, striking up to two candidates, and ranking the remaining candidates in order of preference; (c) AAA shall appoint as arbitrator the candidate with the highest aggregate ranking; and (d) if for any reason the appointment cannot be made according to this procedure, the AAA may exercise its discretion in appointing the arbitrator. Upon filing of the arbitration demand, we will pay or reimburse all filing, administration and arbitrator fees. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief and attorneys\u2019 fees. In addition, for claims under $75,000 as to which you provided notice and negotiated in good faith as required above before initiating arbitration, if the arbitrator finds that you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys\u2019 fees and costs. Except for claims determined to be frivolous, we agree not to seek an award of attorneys\u2019 fees in arbitration even if an award is otherwise available under applicable law.</p> <p>&nbsp;CLASS ACTION WAIVER . YOU AND WE EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION . If a court or arbitrator determines in an action between you and us that this Class Action Waiver is unenforceable, the arbitration agreement will be void as to you. If you choose to pursue your claim in court by opting out of the arbitration provision as specified above, this Class Action Waiver provision

1will not apply to you. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt out requirements above.</p> <p>JURY TRIAL WAIVER . If a claim proceeds in court rather than through arbitration, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.</p> <p>Other Terms Regarding Dispute Resolution </p> <p>*HOW CAN I DISPUTE MY CHARGES? <br> If you have any questions about your bill or want to dispute any Charges, please contact us by visiting www.ntconnect.com NT Connect and Affiliates wireless.com, by calling or by writing to NT Connect and Affiliates Wireless Customer Relations, 1080 NW 163rd Drive, 100 SE 3rd Ave, 10th FL Ft Lauderdale Fl 33394, . If this does not fix things, please notify us in writing. Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. If you don\u2019t, you may not pursue a claim in arbitration or in court. If you accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.</p> <p>*CHOICE OF LAW <br> This Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the state in which your billing address in our records is located, without regard to the conflicts of laws rules of that state. Foreign laws do not apply. Arbitration or court proceedings must be in: Dade or Broward County Florida. If any provision of the Agreement is invalid under the law of a particular jurisdiction, that provision will not apply in that jurisdiction.</p> <p>*DISCLAIMER OF WARRANTIES <br> Except for any written warranty that may be provided with a NT Connect and Affiliates Wireless Device you purchase from us, and to the extent permitted by law, the Services and Devices are provided on an "as is" and "with all faults" basis and without warranties of any kind. We make no representations or warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose concerning your Service or your Device. We can\u2019t and don\u2019t promise uninterrupted or error-free service and don\u2019t authorize anyone to make any warranties on our behalf. This doesn\u2019t deprive you of any warranty rights you may have against anyone else. We do not guarantee that your communications will be private or secure; it is illegal for unauthorized people to intercept your communications, but such interceptions can occur.</p> <p>Services or Software provided by third parties (including voice applications), 911 or E911, text to 911, or other calling or messaging functionality, may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third party products. We are not responsible for failures to connect or complete 911 calls or text to 911 messages or if inaccurate location information is provided. 911 service may not be available or reliable and your ability to receive emergency services may be impeded . We cannot assure you that if you place a 911 call or text you will be found. </p> <p> We are not responsible for any download, installation, use, transmission failure, interruption, or delay related to Content & Apps, or any third party content, services, advertisements, or websites you may be able to access by using your Device or the Services, even if charges for Content & Apps appear on your NT Connect and Affiliates Wireless bill. You are responsible for maintaining virus and other Internet security protections when accessing third party Content & Apps or other services.</p> <p>*LIMITATION OF LIABILITY<br> Unless prohibited by law, you and we each agree to limit claims for damages or other monetary relief against each other to direct and actual damages regardless of the theory of liability. This means that neither of us will seek any indirect, special, consequential, treble, or punitive damages from the other. This limitation and waiver also applies to any claims you may bring against any other party to the extent that we would be required to indemnify that party for such claim. You agree we are not liable for problems caused by you or a third party, or by any act of God. You also agree we aren\u2019t liable for missed or deleted voice mails or other messages, for any information (like pictures) that gets lost or deleted if we work on your Device, or for failure or delay in connecting a call or text to 911 or any other emergency service. Except to the extent prohibited by law, all claims must be brought within 2 years of the date the claim arises.</p> <p>*INDEMNIFICATION <br> You agree to defend, indemnify, and hold us and our directors, officers, and employees harmless from any claims arising out of use of the Service or Devices, breach of the Agreement, or violation of any laws or regulations or the rights of any third party by you, any person on your account or that you allow to use the Service or your Device.</p> <p><strong>Additional Terms for Prepaid Customers</strong><br> Your NT Connect and Affiliates Wireless prepaid Service account balance, if sufficient, or your active prepaid plan, gives you access to our prepaid Service for a limited amount of time; you must use your prepaid Service during the designated period of availability. To use our prepaid Service you must have a NT Connect and Affiliates Wireless prepaid Service account balance for pay as you go service or be on an active prepaid plan. Service will be suspended when your account balance reaches zero and/or you are at the end of the time period associated with your prepaid plan. Monthly plan features are available for 30 days, however, depending on the time of day that you activate your Service or that your Service expires, your service cycle may not equal 30 full 24 hour days. Your monthly plan will automatically renew at the end of 30 days if you have a sufficient NT Connect and Affiliates Wireless prepaid Service account balance to cover your prepaid Service plan before the first day after your service cycle. If you do not have a sufficient NT Connect and Affiliates Wireless prepaid Service account balance, your prepaid Service will be suspended unless you move to a pay as you go plan. If you do not reinstate prepaid Service within the required period based upon your service plan, your phone number will be reallocated. The Charges for Service and the amount of time that Service is available following activation of your prepaid Service account balance may vary; see your Rate Plan for more information. Prepaid Service is non-refundable (even if returned during the Cancellation Period), and no refunds or other compensation will be given for unused airtime balances, lost or stolen prepaid cards, or coupons. You will not have access to detailed usage records or receive monthly bills.</p> <p><strong>Using Our Network</strong></p> <p>WILL MY SERVICE VARY? WHAT FACTORS MAY AFFECT MY SERVICE? <br> As our customer, your actual Service area, network availability, coverage and quality may vary based on a number of factors, including network capacity, terrain and weather. Outages and interruptions in Service may occur, and speed of Service varies. Devices also have varying speed capabilities and may connect to different networks depending on technology. Even within coverage areas and with broadband-capable devices, network changes, traffic volume, outages, technical limitations, signal strength, obstructions, weather, and other conditions may impact speeds and service availability.</p> <p>We engineer our network to provide consistent high-speed data service, but at times and at locations where the number of customers using the network exceeds available network resources, customers will experience reduced data speeds. To provide the best possible experience for the most possible customers and minimize capacity issues and degradation in network performance, we may, without advance notice, take any actions necessary to manage our network on a content-agnostic basis, including prioritizing the data usage of a small percentage of Unlimited high-speed data customers who use the highest amount of data below that of other customers in times and locations where there are competing customer demands for network resources, for the remainder of the billing cycle. Where the network is lightly loaded in relation to available capacity, a customer whose data is de-prioritized will notice little, if any, effect from having lower priority. This will be the case in the vast majority of times and locations. At times and locations where the network is heavily loaded in relation to available capacity, however, these customers will likely see significant reductions in data speeds, especially if they are engaged in data-intensive activities. We constantly work to improve network performance and capacity, but there are physical and technical limits on how much capacity is available, and in constrained locations the frequency of heavy loading in relation to available capacity may be greater than in other locations. When network loading goes down or the customer moves to a location that is less heavily loaded in relation to available capacity, the customer\u2019s speeds will likely improve.</p> <p><strong>Roaming</strong></p> <p>

1*CAN I ROAM ON MY DEVICE? <br> Domestic Roaming: Your Device may connect to another provider\u2019s network ("Off-Net"). This may happen even when you are within the NT Connect and Affiliates Wireless coverage area. Check your Device to determine if you are Off-Net. Please do not abuse this; we may limit or terminate your Service if you do.</p> <p>International Roaming &amp; Dialing: Availability and features offered for international roaming and dialing vary depending on your Rate Plan and Device. All countries may not be available for roaming and available countries may change from time to time; click here for more information about which countries are currently available for roaming. Whether roaming internationally or making and sending international calls and messages while in the U.S. (or Puerto Rico), you may be charged international rates (including for voicemails left for you and for data usage). This includes per minute rates for calls and per minute rates for calls transferred to your voicemail and the relevant data rates for data usage. You may be charged for more than one call for unanswered calls that are forwarded to voicemail regardless of whether the calls result in an actual voicemail message being left for you and regardless of whether your Device is on or off. Different rates and rounding increments apply in different countries. Click here for information on international access, rates, Services and coverage. While roaming internationally, your data throughput may be reduced and your Service may be otherwise limited or terminated at any time without notice. You are responsible for complying with U.S. Export Control laws and regulations, and the import laws and regulations of foreign countries when traveling internationally with your Device.</p> <p><strong>Streaming Video</strong></p> <p> We may deploy streaming video optimization technology throughout our network so that available network capacity can be utilized to provide a good service experience for the maximum number of customers. This technology is intended to manage data usage on the network, reduce the risk of streaming video stalling and buffering, and reduce the amount of high-speed data consumed for streaming video. Streaming video optimization improves streaming video reliability and, by reducing the amount of data used for streaming video on the network, makes room for other users to enjoy higher speeds. The streaming video optimization process is agnostic as to the streaming video content itself and to the service that provides it. While video streaming optimization happens in the background and should be indiscernible, the optimization process may minimally impact the appearance of the streaming video as displayed on a user\u2019s device but is very unlikely to be noticed by users in most circumstances. </p> <p>Examples of Permitted and Prohibited Uses of the Service and Your Device </p> <p> Permitted uses include:</p> <p>Voice calls;<br> Web browsing;<br> Messaging;<br> Email;<br> Streaming music;<br> Uploading and downloading applications and content to and from the Internet or third party stores;<br> Using applications and content without excessively contributing to network congestion; and<br> Tethering your Device to other non-harmful devices pursuant to the terms and conditions and allotments of your Data Plan.<br> Unless explicitly permitted by your Rate Plan or Data Plan, you are not permitted to use your Device or the Service in a way that we determine:</p> <p>Uses a repeater or signal booster other than one we provide to you;<br> Compromises network security or capacity, degrades network performance, uses malicious software or "malware", hinders other customers\u2019 access to the network, or otherwise adversely impacts network service levels or legitimate data flows;<br> Uses applications which automatically consume unreasonable amounts of available network capacity;<br> Uses applications which are designed for unattended use, automatic data feeds, automated machine-to-machine connections, or applications that are used in a way that degrades network capacity or functionality;<br> Misuses the Service, including "spamming" or sending abusive, unsolicited, or other mass automated communications;<br> Accesses the accounts of others without authority;<br> Results in more than 50% of your voice and/or data usage being off-net (i.e., connected to another provider\u2019s network) for any 3 billing cycles within any 12 month period;<br> Resells the Service, either alone or as part of any other good or service;<br> Tampers with, reprograms, alters, or otherwise modifies your Device to circumvent any of our policies or violate anyone\u2019s intellectual property rights;<br> Causes harm or adversely affects us, the network, our customers, employees, business, or any other person;<br> Conflicts with applicable law;<br> Is not in accordance with these T&amp;Cs; or<br> Attempts or assists or facilitates anyone else in any of the above activities.</p> <p><strong>Information about What Happens if Your Device is Lost or Stolen </strong></p> <p> Once you notify us that your Device has been lost or stolen, we will suspend your Service and you will not be responsible for additional usage charges incurred in excess of your Rate Plan Charges, applicable taxes, fees, and surcharges. If Charges are incurred before you notify us, you are not liable for Charges you did not authorize. However, the fact that your Device or account was used is some evidence of authorization. You may request us to investigate Charges you believe were unauthorized. We may ask you to provide information and you may submit information to support your request. If we determine the Charges were unauthorized, we will credit your account. If we determine the Charges were authorized, we will inform you within 30 days and you will remain responsible for the Charges. If you request that we not suspend your Service, you will remain responsible for all Charges incurred. We may prevent a lost or stolen Device from registering on our and other networks.</p> <p><strong>Billing Information </strong></p> <p> Please read the following for more information about how we bill for calls, data usage and messaging, Wi-Fi usage, third party charges, taxes, and surcharges.</p> <p><strong>Usage:</strong> Airtime usage is measured from the time the network begins to process a call (before the phone rings or the call is answered) through its termination of the call (after you hang up). For voice calls, we round up any fraction of a minute to the next full minute. Depending upon y

1our Rate Plan, data usage may be rounded at the end of each data session, at the end of your billing cycle, and/or at the time you switch data plans. You may be charged for more than one call/message when you use certain features resulting in multiple inbound or outbound calls/messages (such as call forwarding, call waiting, voicemail, conference calling, and multi-party messaging). You will be charged for text, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages. Additional blocking options are available at www.ntconnect.com NT Connect and Affiliates wirelesscom. Most usage and Charges incurred during a billing cycle will be included in your bill for that cycle. Some usage and Charges may be delayed to a later billing cycle, which may cause you to exceed Rate Plan allotments in a later billing cycle. Unused Rate Plan allotments expire at the end of your billing cycle. You may be billed additional Charges for certain features and services. Charges for Wi-Fi usage may differ; see your Rate Plan for more details.</p> <p><strong>Taxes:</strong> You agree to pay all taxes and fees imposed by governments or governmental entities. We may not give advance notice of changes to these charges. To determine taxes & fees, we use the street address you identified as your Place of Primary Use ("PPU"). The PPU for Puerto Rico customers must be in Puerto Rico. If you did not identify the correct PPU, or if you provided an address, such as a PO Box, that is not a recognized street address, does not allow us to identify the applicable taxing jurisdiction(s) or does not reflect the Service area associated with your telephone number, you may be assigned a default location for tax purposes. Except as may be otherwise required by law, in the event you dispute your PPU or the location we assigned you and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of our bill containing such tax or fee. Regardless of any rate plan guarantee, taxes and fees may change from time to time without notice.</p> <p><strong>Surcharges:</strong> You agree to pay all surcharges. Surcharges are not mandated or imposed on you by law, they are NT Connect and Affiliates Wireless Charges that are determined, collected and retained by us. The components and amounts of the surcharges are subject to change without notice. Surcharges include charges, costs, fees and certain taxes that we incur to provide Services (and are not government taxes or fees imposed directly on our customers). Examples include general and administrative fees (such as certain costs we incur to provide Service) as well as governmental-related assessments (such as Federal or State Universal Service fees, regulatory or public safety charges, and gross receipts taxes). Surcharges assessed to you may vary depending on the type of Service you have. Surcharges will apply whether or not you benefit from the programs, activities or services included in the Surcharge. You can find the surcharges in either the "Taxes, Fees & Surcharges", "NT Connect and Affiliates Wireless Fees and Charges" or the "Other Charges" sections of your bill. Regardless of any rate plan guarantee, surcharges may change from time to time without notice.</p> <p><strong>Additional Software License Terms </strong></p> <p> Except as permitted by applicable law, you may not assign, transfer, sublicense, copy, reproduce, redistribute, resell, modify, decompile, attempt to derive the source code of, or reverse engineer all or any part of the Software, or alter, disable or circumvent any digital rights management security features embedded in the Software. The Software may not be transferable from one Device to another Device. You may not create derivative works of all or any part of the Software. You agree the Software contains proprietary content and information owned by NT Connect and Affiliates Wireless, its licensors, and/or other third parties. NT Connect and Affiliates Wireless, its licensors, and such other third parties reserve the right to change, suspend, terminate, remove, impose limits on the use or access to, or disable access to, the Software at any time without notice and will have no liability for doing so. You agree that your violation of the Software license harms NT Connect and Affiliates Wireless, its licensors, and/or other third parties, which cannot be fully redressed by money damages, and that NT Connect and Affiliates Wireless, its licensors, and such other third parties shall be entitled to immediate injunctive relief in addition to all other remedies available.</p> <p><strong>Additional Terms </strong></p> <p> If we don\u2019t enforce our rights under this Agreement in one instance, that doesn\u2019t mean we won\u2019t or can\u2019t enforce those rights in any other instance. Except as provided in the Section entitled \u201cHow Do I Resolve Disputes with NT Connect and Affiliates Wireless\u201d, if any part of the Agreement is held invali

1d that part may be severed from the Agreement.</p> <p> You can\u2019t assign or transfer the Agreement or any of your rights or duties under it without our written consent. We may assign or transfer all or part of the Agreement, or your debts to us, without notice. You understand that the assignment or transfer of all or any part of this Agreement or your debt will not change or relieve your obligations under this Agreement.</p> <p> The Agreement is the entire agreement between you and us regarding the rights you have with respect to your Service, except as provided by law, and you cannot rely on any other documents or statements by any sales or service representatives or other agents.</p> <p> The original version of the Agreement is in English. To the extent there are conflicts between the English version and any other language version, the English version will control. </p> <p><strong>Please be advised of the following:</strong></p> <p>Only U.S. phone numbers can be assigned to a SIM card.</p> <p> SIM cards can only be shipped and activated within the U.S. or Puerto Rico. If you attempt to activate your SIM card outside the U.S., it will not work. However, once activated, it will be able to travel to any of the other offered countries.</p> <p> A restocking fee may apply if returned. Please read our return/refund policy for full details at NT Connect and Affiliates wireless.com/return-refund-policy.php.<br> Existing T-Mobile customers do not qualify for this offer at this time.</p> <p> Service plans are for business customers. By purchasing, you hereby agree you are ordering service for a business.</p> <p> Shipped SIM cards must be activated within 14 days of receiving the SIM card or 14 days plus 5 days shipping time, whichever is the earlier of the two. Failure to activate the SIM within the aforementioned time will result in forfeiture of the account and monies paid.</p> <p> If the purchase is for a Bundled Wireless Phone and Service, a special Return/Refund police will apply.<br> </p> <span id="dwireless_returns"></span> <h2>19. Wireless Return/Refund Policy</h2> <p> When a SIM card is ordered, it creates a binding agreement between the Customer and NT Connect and Affiliates Wireless. Nevertheless, a partial or full fee refund may be available under certain conditions as follows:</p> <p>Before shipment: If the customer cancels the order before it is fully processed (Usually within 24-48 hours of payment), a Full Refund can be given. (For immediate contact with company about any cancellation request, please email <a href="mailto:[email protected]">[email protected]</a> or use our message system to send us an email) </p> <p>After shipment: Once the SIM Card has been shipped. A full refund is no longer possible. However, if NT Connect and Affiliates is informed of the need to return the SIM card before the time limits set forth in 3. below, and if the SIM card is returned within 30 days of receipt (at the Customer\u2019s expense), and the SIM card has not been activated and/or used, and/or damaged, a 25% restocking fee will be applied. If the SIM card has been activated and/or used and/or damaged, then no refund will be made.</p> <p>Shipped SIM cards must be activated within 14 days of receiving the SIM card or 14 days plus 5 days shipping time, whichever is the earlier of the two. Failure to activate the SIM within the aforementioned time, or notice given to NT Connect and Affiliates of intention to return within this time will result in forfeiture of the account and monies paid.</p> <p> Note: Returned products must be undamaged and un-activated and unused in their original packaging in order to be accepted. We reserve the right to refuse refunds for any products that are returned with damage and are unable to be resold at the purchased price.&nbsp; </p> <p>Additionally, if shipments from NT Connect and Affiliates Wireless require a signature at delivery. Returns due to the carrier\u2019s inability to obtain a valid signature or to refusal of a package are subject to a return processing fee of $9.99.</p> <p>There will be no refunds for discount for call, text and or data plans once the SIM Card has been Activated. </p> <p>All Phone Service Purchases (Call Plan, Renewal, AutoPay, Connect Services, etc) are subject to a 25% Early Cancellation fee in addition to the Non-Refundable Telecommunication fees (Bundled Phone/Services products have additional refund/return conditions, described herein).</p> <h3>Additional Terms for Return/Refund of Bundled Wireless Phone and Services Product.</h3> <p><strong>Wireless Phone/Service Refund Policy</strong></p> <p> Once the order has been place, if customer wants to cancel service and return SIM card and phone, then a restocking fee of 30% will apply, if the phone is not placed into service. E.G. If the $150 Phone and 3 months is purchased, and not put into service, upon us receiving in our warehouse, the returned phone (in original packaging with all components) and the unused SIM card, then we will refund $115.00 (original price less the 30% RESTOCKING FEE).</p> <p> Partial returns are not allowed. As an example, If customer wants to return phone only and keep SIM/service, no refund will be given.&nbsp; Another example is if the customer cancels service only and keeps phone (with or without the SIM card), no refund will be given.</p> <p> Telephone/Service Bundle available for new or additional lines only. Current customer line transfers or SIM swaps are not eligible with this offer.</p> </div> </div> </div> </div>  </section> '},privacy:{title:"Privacy Policy",eyebrow:"Legal \xb7 Privacy",html:'<section id="apps"> <div class="container"> <div class="row"> <div class="col-xs-10 col-xs-offset-1 col-lg-8 col-lg-offset-2"> <div class="col-sm-12 text"> <div class="sect-center" id="privacy"> <p><em>last updated April 18, 2023</em></p> <p> NT Connect and Affiliates&nbsp;

1 (\u201cNT Connect\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d) is committed to protecting the privacy of its members and other individuals with whom it interacts. </p> <p> This Privacy Policy (\u201cPolicy\u201d) explains how we use and maintain the privacy of personal information we collect online in connection with the acm.org web site (the \u201cWeb Site\u201d). For the purposes of any applicable data protection laws (including the EU General Data Protection Regulation), the data controller in relation to your personal information is NT Connect and Affiliates, 1 FINANCIAL PLZ FL 10TH FORT LAUDERDALE, FL 33394-0002. </p> <p> This Policy will apply to personal information NT Connect collects or otherwise receives about third parties (\u201cyou\u201d), including NT Connect and Affiliates members (\u201cMembers\u201d), when you use our Web Site or otherwise engage with us. Personal information which is provided to us, or otherwise obtained by us, from which you can be identified (\u201cPersonal Information\u201d) will only be used in the manner set out in this Policy. By visiting and/or contacting us through the Web Site (or otherwise engaging with us), you need to be aware that we may collect, use and transfer your Personal Information in the manner described in this Policy. </p> <h2>0. Data Our Apps May Collect</h2> <p> <strong>Location</strong> \u2013 Approximate location <br/><br/> Purpose of data collection: App functionality, Analytics, Fraud prevention, security, and compliance, Account management </p> <p> <strong>Personal info</strong> \u2013 Name, Email address, User IDs, Address, Phone number, and Other info <br/><br/> Purpose of data collection: <br/><br/> Name \u2013 App functionality, Developer communications, Account management <br/><br/> Email address \u2013 App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Account management <br/><br/> User IDs \u2013 App functionality, Analytics, Developer communications, Fraud prevention, security, and compliance, Personalization, Account management <br/><br/> Address \u2013 App functionality, Fraud prevention, security, and compliance, Account management <br/><br/> Phone number \u2013 App functionality, Analytics, Fraud prevention, security, and compliance, Account management <br/><br/> Other info \xb7 Optional \u2013 Account management </p> <p> <strong>Financial info</strong> \u2013 Purchase history <br/><br/> Purpose of data collection: App functionality, Account management </p> <p> <strong>Messages</strong> \u2013 SMS or MMS and Other in-app messages <br/><br/> Purpose of data collection: <br/><br/> SMS or MMS \xb7 Optional <br/><br/> App functionality, Fraud prevention, security, and compliance <br/><br/> Other in-app messages \xb7 Optional App functionality, Analytics </p> <p> <strong>Photos and videos</strong> \u2013 Photos and Videos <br/><br/> Purpose of data collection: <br/><br/> Photos \xb7 Optional \u2013 App functionality, Account management <br/><br/> Videos \xb7 Optional \u2013 App functionality </p> <p> <strong>Audio</strong> \u2013 Voice or sound recordings, Music files, and Other audio files <br/><br/> Purpose of data collection: <br/><br/> Voice or sound recordings \xb7 Optional \u2013 App functionality <br/><br/> Music files \xb7 Optional \u2013 App functionality <br/><br/> Other audio files \xb7 Optional App functionality </p> <p> <strong>Contacts</strong> \u2013 Contacts <br/><br/> Purpose of data collection: App functionality, Analytics, Personalization, Account management </p> <p> <strong>App activity</strong> \u2013 App interactions, In-app search history, and Other user-generated content <br/><br/> Purpose of data collection: <br/><br/> App interactions \u2013 App functionality, Analytics, Developer communications, Personalization <br/><br/> In-app search history \xb7 Optional \u2013 App functionality, Analytics, Personalization <br/><br/> Other user-generated content \xb7 Optional \u2013 App functionality, Analytics </p> <p> <strong>App info and performance</strong> \u2013 Crash logs, Diagnostics, and Other app performance data <br/><br/> Purpose of data collection: <br/><br/> Crash logs \u2013 Analytics <br/><br/> Diagnostics -Analytics <br/><br/> Other app performance data \u2013 Analytics </p> <p> <strong>Device or other IDs</strong> \u2013 Device or other IDs <br/><br/> Purpose of data collection: App functionality, Analytics, Personalization, Account management </p> <p> <strong>Security practices</strong> <br/><br/> Data is encrypted in transit \u2013 Your data is transferred over a secure connection <br/><br/> You can request that data be deleted \u2013 Request can be made that your data be deleted </p> <h2>1. How We Collect and Use Your Personal Information</h2> <h4 style="margin-left:20px"> <a href="/about/data">CLICK HERE TO READ THE COMPLETE DATA HANDLING AND SECURITY TERMS</a> </h4> <p> NT Connect and Affiliates only collects Personal Information that is relevant to its activities and seeks to ensure the Personal Information is accurate and up-to-date. Personal Information collected by NT Connect and Affiliates may include: your name, address and contact details, including your email address and telephone number, age range, and gender. The Personal Information that NT Connect and Affiliates collects and that you provide to us may occasionally be used to improve our Web Site and wider offerings (on a confidential basis) or to enable us to comply with our legal obligations. Aside from this we will only use your personal Information for staying in touch with you (as described

1in more detail below) and generally for the purposes for which you provided it, including in order to: </p> <ul style="margin-left:50px"> <li> process your request to join NT Connect and Affiliates as a member, and for the renewal and update (and general administration) of your membership; </li> <li> process orders and supply the products and/or services you have requested and to provide information or support to you in respect of those products and/or services; </li> <li> process your application and registration for a conference, contest or other activity. </li> </ul> <br/> <p><strong>Member Databases</strong></p> <p> NT Connect and Affiliates maintains member databases that contain mailing, billing, and Member profile information (such as your name, address and contact details), as well as a record of each Member\u2019s product and service purchases. NT Connect and Affiliates also maintains databases of Member and non-member purchases and of registrations for conferences and other NT Connect and Affiliates activities. The information in these databases is used by authorized NT Connect and Affiliates staff members to process orders; mail invoices, purchases, renewal notices, and announcements; respond to Member inquiries; and help us improve our offerings. Member records are maintained as long as an individual is an NT Connect and Affiliates member and for two years following a membership lapse. Purchases and credit card transactions are retained for as long as required to meet contractual, tax, or auditing needs. </p> <p> All personally identifiable information contained in NT Connect and Affiliates membership, purchase, and registration databases is treated as confidential and will be used only for the purposes stated in this Policy, except where required by law. </p> <p><strong>NT Connect and Affiliates Emails</strong></p> <p> From time to time, NT Connect and Affiliates may send emails to Members or other visitors to the Web Site, such as: </p> <ol style="margin-left:50px"> <li> \u201cMust Have\u201d messages that help to service NT Connect and Affiliates Members including answers to Member questions; acknowledgments of the receipt of membership applications, renewal notices, and other orders; </li> <li> Occasional \u201cMember Update\u201d announcements about NT Connect and Affiliates services that we believe to be of some importance to Members. These announcements are short, straightforward messages that contain pointers to online resources where members can explore the information more fully; </li> <li> Email messages that are a part of a program for which a Member has registered (e.g. an is NT Connect and Affiliates Digital Library early alert email system); and </li> <li> Where we have the consent of Members or users, emails targeted at specific NT Connect groups and which are on distribution lists (e.g. special interest group members, chapter officers, etc.). Only NT Connect and Affiliates headquarters staff can create and support NT Connect email distribution lists. </li> </ol> <p> NT Connect and Affiliates does not sell, rent, or exchange email addresses of its Members and customers. If at any time you decide that you no longer wish to receive any of the emails described above, you may do so by using the \u201cunsubscribe\u201d instructions set out at the bottom of each email. </p> <p><strong>NT Connect and Affiliates Web Accounts</strong></p> <p> Some portions of the NT Connect Web Site, specifically the NT Connect and Affiliates Digital Library, require an NT Connect and Affiliates Web Account for both Members and visitors. To create an account, NT Connect and Affiliates Members and customers must provide their name, Member number (if applicable), and email address. They are assigned a \u201cusername\u201d (which they may change) and asked to create a password and provide the day and month of their birth (for account verification purposes). </p> <p> Non-members are asked for their name and email address when they create their account. NT Connect and Affiliates may send information about NT Connect and Affiliates products and services which we think may be of interest to non-member NT Connect and Affiliates Web account holders via email. If at any point you decide that you do not want to re

1ceive these emails, you may do so by using the \u201cunsubscribe\u201d instructions set out at the bottom of each email. </p> <p><strong>Postal Mail</strong></p> <p> NT Connect and Affiliates also sends information to its Members via post, using the address details provided by Members via the Web Site when they join NT Connect and Affiliates provides two postal mailing list options to its Members, as follows: </p> <ol style="margin-left:50px"> <li> NT Connect and Affiliates Subscription &amp; Renewal Notices: receive only products subscribed to plus renewal invoices. </li> <li> NT Connect and Affiliates Announcements: information about NT Connect and Affiliates Member Value Plus Program (a program offering discounts on products and services other than NT Connect and Affiliates. </li> </ol> <h2>2. Technical Personal Information</h2> <p> Other than in the restricted-access portions of the Web Site that require a NT Connect and Affiliates Web Account, NT Connectdoes not log the identity of visitors. However, we may keep access logs, for example containing a visitor\u2019s IP address and search queries. We may analyze log files periodically to help maintain and improve our Web Site and enforce our online service polices. NT Connect and Affiliates only uses analytical cookies and does not use any user-specific targeting cookies. </p> <p> A cookie is a small file of letter and numbers that is placed on your device. Cookies are only set by NT Connect and Affiliates when you visit restricted portions of our Web Site and help us to provide you with an enhanced user experience. Raw log files are treated as confidential. </p> <p> Information collected about is NT Connect and Affiliates Web account usage (including logs of Web pages visited, searches performed, and Digital Library content downloaded) will be stored in an anonymized form and used to improve the is NT Connect and Affiliates Digital Library and other is NT Connect and Affiliates Web offerings. </p> <h2>3. Third Parties</h2> <p> From time to time, we may share Personal Information about NT Connect and Affiliates Members and customers with third parties where we have your explicit consent or it is necessary (i) for the performance or provision of the goods or services you have requested, (ii) in response to valid legal process (for example, a search warrant, subpoena, or court order), or (iii) our legitimate business interests. </p> <p> Third parties with whom your Personal Information may be shared include outside contractors, auditors, consultants, and others hired by NT Connect and Affiliates to assist in carrying out financial or operational activities. NT Connect and Affiliates informs these third parties about safeguarding personal information, and requires them to use it only for an authorized purpose consistent with this Policy, and to return it to NT Connect and Affiliates or destroy it upon completion of the activity. </p> <p> Conversely, NT Connect and Affiliates may receive Personal Information from these third parties that they collect from you in the course of any engagement you have with them. Where this is the case, once NT Connect and Affiliates is holding your Personal Information it will be treated in accordance with this Policy. </p> <h2>4. Global Transfer of Personal Information</h2> <p> The Personal Information you provide to NT Connect and Affiliates will be transferred to and stored on servers in the United States of America, and we take steps to protect your Personal Information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. </p> <p> NT Connect and Affiliates is an international organization and in using and processing your Personal Information, it may on occasion be transferred to, stored and/or processed by our offices located outside of your country of residence. Similarly, NT Connect and Affiliates may also transfer your Personal Information from your country of residence in connection with our use and retention of your Personal Information as described in this Policy. By submitting your Personal Information, you are acknowledging this transfer, storage and processing. As NT Connect and Affiliates recognizes the importance of data security, we require all of our offices to handle your data in accordance with this Policy or equivalent data protection provisions, subject to their compliance with local law requirements. </p> <h2>5. Links</h2> <p> Our Web Site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites. </p> <h2>6. Security</h2> <p> The security of personal information is important to NT Connect and Affiliates. NT Connect and Affiliates maintains all personal data with technical, administrative, and physical safeguards to protect against loss, unauthorized access, destruction, misuse, modification, and improper disclosure. No computer system or information can ever be fully protected against every possible hazard. is NT Connect and Affiliates provides reasonable and appropriate security controls to protect personal information against foreseeable hazards. </p> <h2>7. Changes to this Policy</h2> <p> We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time by posting such changes here. You should review this policy regularly for changes, and can easily see if changes have been made by checking the Effective Date below. However, if at any time in the future we plan to use PII in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses. Your continued use following the posting of any changes to this policy means you accept such changes. </p> <h2>8. Updating your Personal Information</h2> <p> You can find out what Personal Information NT Connect and Affiliates holds about you by contacting us at NT Connect and Affiliates, 1 FINANCIAL PLZ FL 10TH FORT LAUDERDALE, FL 33394-0002. In the event that any of the Personal Information we hold about you is

1incorrect, you can ask us to update it. </p> <p> NT Connect Members may access the Personal Information contained in their membership records and correct and update their member profile and mailing information by logging into their NT Connect account and clicking on the \u201cMy Contact Information\u201d link. For further assistance please contact NT Connect and Affiliates Member Services Department at. NT Connect, 1 FINANCIAL PLZ FL 10TH FORT LAUDERDALE, FL 33394-0002 </p> <p> However, we are not responsible for removing your personal information (PI) from the lists of any third party who has previously been provided your information in accordance with this policy. Since NT Connect and Affiliates must use a Customer\u2019s PI in order to provide them with NT Connect and Affiliates services, Customers cannot opt-out of all uses of their PI unless they cancel their service. </p> <h2>9. Terms of Service</h2> <p> For Customers, this Privacy Policy is subject to the NT Connect and Affiliates Terms of Service or other agreements between you and NT Connect and Affiliates. If you are a Customer, please refer to the Terms of Service or such other agreements regarding certain rights and limitations with respect to your use of NT Connect and Affiliates services. </p> <h2>10. 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