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5 6 <meta name="viewport" content="width=device-width, initial-scale=1.0"> 7 <title>Contact & Support â Karamai Studios</title> 8 <meta name="description" content="Get in touch with Karamai Studios â product support, licensing questions and feature requests for any Karamai Unreal Engine asset."> 9 <link rel="canonical" href="https://karamai.com/contact"> 10 11 <meta property="og:type" content="website"> 12 <meta property="og:site_name" content="Karamai Studios"> 13 <meta property="og:title" content="Contact & Support â Karamai Studios"> 14 <meta property="og:description" content="Product support, licensing questions and feature requests for Karamai Unreal Engine assets."> 15 <meta property="og:url" content="https://karamai.com/contact"> 16 <meta property="og:image" content="https://karamai.com/og-image.jpg"> 17 <meta name="twitter:card" content="summary_large_image"> 18 <meta name="twitter:title" content="Contact & Support â Karamai Studios"> 19 <meta name="twitter:description" content="Product support, licensing questions and feature requests for Karamai Unreal Engine assets."> 20 <meta name="twitter:image" content="https://karamai.com/og-image.jpg"> 21 22 <link rel="icon" type="image/png" sizes="32x32" href="assets/brand/favicon-32.png"> 23 <link rel="icon" type="image/png" sizes="16x16" href="assets/brand/favicon-16.png"> 24 <link rel="apple-touch-icon" href="assets/brand/favicon-180.png"> 25 <meta name="theme-color" content="#0a0913"> 26 <link rel="manifest" href="site.webmanifest"> 27 28 <link rel="stylesheet" href="css/style.css"> 29</head> 30<body> 31 <a class="skip-link" href="#main">Skip to content</a> 32 <div class="bg-glow" aria-hidden="true"></div> 33 34 <header class="site-header"> 35 <div class="wrap nav"> 36 <a class="brand" href="index.html" aria-label="Karamai Studios â home"> 37 <img src="assets/brand/Logo_Inverted_Full.png" alt="Karamai Studios" width="97" height="34"> 38 </a> 39 <nav aria-label="Main navigation"> 40 <button class="nav-toggle" aria-controls="nav-menu" aria-label="Toggle navigation"><span></span></button> 41 <ul class="nav-links" id="nav-menu"> 42 <li><a href="index.html">Home</a></li> 43 <li><a href="assets.html">Assets</a></li> 44 <li><a href="about.html">About</a></li> 45 <li><a href="contact.html" aria-current="page">Contact</a></li> 46 <li> 47 <a class="btn btn-primary btn-sm" href="https://www.fab.com/sellers/Karamai" target="_blank" rel="noopener"> 48 Browse on Fab 49 <svg width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.4" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M5 12h14M13 6l6 6-6 6"/></svg> 50 </a> 51 </li> 52 </ul> 53 </nav> 54 </div> 55 </header> 56 57 <main id="main"> 58 <section class="page-hero"> 59 <div class="wrap"> 60 <p class="eyebrow">Contact</p> 61 <h1>Talk to the <span class="grad-text">person who built it</span></h1> 62 <p class="lede"> 63 The Discord server is the fastest way to get support. Email works too, and licensing 64 questions, bug reports and ideas for the next asset all get read. 65 </p> 66 </div> 67 </section> 68 69 <section class="section" style="padding-top: 8px;"> 70 <div class="wrap"> 71 <div class="contact-grid"> 72 <div class="contact-card wide reveal"> 73 <div class="contact-head"> 74 <div class="icon" aria-hidden="true"> 75 <svg width="20" height="20" viewBox="0 0 24 24" fill="#d86dff" aria-hidden="true"><path d="M20.317 4.37a19.79 19.79 0 00-4.885-1.515.074.074 0 00-.079.037c-.21.375-.444.865-.608 1.25a18.27 18.27 0 00-5.487 0 12.64 12.64 0 00-.617-1.25.077.077 0 00-.079-.037A19.736 19.736 0 003.677 4.37a.07.07 0 00-.032.027C.533 9.046-.32 13.58.099 18.058a.082.082 0 00.031.056 19.9 19.9 0 005.993 3.03.078.078 0 00.084-.028c.462-.63.874-1.295 1.226-1.994a.076.076 0 00-.041-.106 13.107 13.107 0 01-1.872-.892.077.077 0 01-.008-.128c.126-.094.252-.192.372-.291a.074.074 0 01.077-.01c3.928 1.793 8.18
751.793 12.062 0a.074.074 0 01.078.009c.12.099.246.198.373.292a.077.077 0 01-.006.128 12.3 12.3 0 01-1.873.891.077.077 0 00-.041.107c.36.698.772 1.362 1.225 1.993a.076.076 0 00.084.029 19.84 19.84 0 006.002-3.03.077.077 0 00.032-.055c.5-5.177-.838-9.674-3.549-13.66a.06.06 0 00-.031-.029zM8.02 15.33c-1.183 0-2.157-1.085-2.157-2.419 0-1.333.956-2.419 2.157-2.419 1.21 0 2.176 1.096 2.157 2.42 0 1.333-.956 2.418-2.157 2.418zm7.975 0c-1.183 0-2.157-1.085-2.157-2.419 0-1.333.955-2.419 2.157-2.419 1.21 0 2.176 1.096 2.157 2.42 0 1.333-.946 2.418-2.157 2.418z"/></svg> 76 </div> 77 <h3>Discord community â primary support</h3> 78 </div> 79 <p> 80 The fastest way to get help with any Karamai asset. Ask questions, report issues, 81 share what you've built and get notified about new releases â support happens in 82 the open, so the answer you need is probably already there. 83 </p> 84 <a class="btn btn-primary btn-sm" href="https://discord.gg/ZXTrH5yQU" target="_blank" rel="noopener"> 85 Join the Discord 86 <svg width="13" height="13" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.4" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M5 12h14M13 6l6 6-6 6"/></svg> 87 </a> 88 <p class="contact-note">Answered directly by the developer â usually the same day.</p> 89 </div> 90 91 <div class="contact-card reveal"> 92 <div class="contact-head"> 93 <div class="icon" aria-hidden="true"> 94 <svg width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="#d86dff" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><rect x="2" y="4" width="20" height="16" rx="3"/><path d="M2 7l10 7 10-7"/></svg> 95 </div> 96 <h3>Email</h3> 97 </div> 98 <p>Prefer email, or have a private matter like a custom-work brief? Tell us which product and engine version you're on, and include a screenshot if something looks off.</p> 99 <a class="mail" href="mailto:[email protected]">[email protected]</a> 100 <p class="contact-note">Typical response time: within 24 hours on weekdays.</p> 101 </div> 102 103 <div class="contact-card reveal reveal-d1"> 104 <div class="contact-head"> 105 <div class="icon" aria-hidden="true"> 106 <svg width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="#d86dff" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M21 6l-9 13L3 6h18z"/><path d="M7.5 10h9"/></svg> 107 </div> 108 <h3>Fab product pages</h3> 109 </div> 110 <p>Purchase questions, refunds and invoices are handled through Fab support. You can also leave a public product question on any listing â other buyers benefit from the answers.</p> 111 <a class="mail" href="https://www.fab.com/sellers/Karamai" target="_blank" rel="noopener">Visit the store â</a> 112 <p class="contact-note">Rate and review after purchase â it directly shapes what gets built next.</p> 113 </div> 114 115 <div class="contact-card reveal reveal-d2"> 116 <div class="contact-head"> 117 <div class="icon" aria-hidden="true"> 118 <svg width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="#d86dff" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M12 2l8.5 4.9v10.2L12 22l-8.5-4.9V6.9L12 2z"/><path d="M12 12v10M12 12l8.5-5.1M12 12L3.5 6.9"/></svg> 119 </div> 120 <h3>Elsewhere</h3> 121 </div> 122 <p>3D previews on Sketchfab, work-in-progress on ArtStation, product videos on YouTube and audio demos on SoundCloud.</p> 123 <a class="mail" href="https://sketchfab.com/Karamai" target="_blank" rel="noopener">Sketchfab â</a> 124 <a class="mail" href="https://www.youtube.com/@karamaistudios" target="_blank" rel="noopener">YouTube â</a> 125 <a class="mail" href="https://artstation.com/karamai" target="_blank" rel="noopener">ArtStation â</a> 126 <a class="mail" href="https://soundcloud.com/karamaistudios" target="_blank" rel="noopener">SoundCloud â</a> 127 </div> 128 129 <div class="contact-card reveal reveal-d3"> 130 <div class="contact-head"> 131 <div class="icon" aria-hidden="true"> 132 <svg width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="#d86dff" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M12 20h9M16.5 3.5a2.1 2.1 0 013 3L7 19l-4 1 1-4L16.5 3.5z"/></svg> 133 </div> 134 <h3>Custom work</h3> 135 </div> 136 <p>Need a variation of an existing pack, or a small custom asset for your project? Briefs are welcome â if it's a fit, you'll get a quote and a timeline.</p> 137 <a class="mail" href="mailto:[email protected]?subject=Custom%20work%20inquiry">Send a brief â</a> 138 </div> 139 </div> 140 </div> 141 </section> 142 143 <section class="section" style="padding-top: 16px;"> 144 <div class="wrap"> 145 <div class="section-head reveal"> 146 <p class="eyebrow">FAQ</p> 147 <h2>Quick answers</h2> 148 </div> 149 <div class="faq reveal"> 150 <details> 151 <summary>Which Unreal Engine versions are supported?</summary> 152 <div class="faq-body">Each product page on Fab lists the exact engine versions it ships for. Older marketplace purchases carry over to Fab automatically, and updates within a listed ver
152sion are free.</div> 153 </details> 154 <details> 155 <summary>How does licensing work?</summary> 156 <div class="faq-body">All assets are sold under Fab's standard EULA: use them in any number of your games and projects, including commercial ones. You can't resell or redistribute the raw assets themselves.</div> 157 </details> 158 <details> 159 <summary>Can I request a feature or a change?</summary> 160 <div class="faq-body">Yes â feature requests via email are very welcome. Several existing features (like the wetness shaders in the military packs) started as customer requests.</div> 161 </details> 162 <details> 163 <summary>Do the packs work together?</summary> 164 <div class="faq-body">The military props (Sandbag Walls, Sandbag Singles, Tank Barriers, Barbed Wire) share texture conventions and the same MPC-based wetness shader, so they mix seamlessly in one scene.</div> 165 </details> 166 </div> 167 </div> 168 </section> 169 </main> 170 171 <footer class="site-footer"> 172 <div class="wrap"> 173 <div class="footer-grid"> 174 <div> 175 <a class="brand" href="index.html" aria-label="Karamai Studios â home"> 176 <img src="assets/brand/Logo_Inverted_Full.png" alt="Karamai Studios" width="97" height="34"> 177 </a> 178 <p class="footer-tag">Game-ready assets, tools, audio and VFX for Unreal Engine developers.</p> 179 <div class="socials"> 180 <a href="https://www.fab.com/sellers/Karamai" target="_blank" rel="noopener" aria-label="Karamai on Fab" title="Fab store"> 181 <svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M21 6l-9 13L3 6h18z"/><path d="M7.5 10h9"/></svg> 182 </a> 183 <a href="https://discord.gg/ZXTrH5yQU" target="_blank" rel="noopener" aria-label="Karamai Discord server" title="Discord â support community"> 184 <svg width="18" height="18" viewBox="0 0 24 24" fill="currentColor" aria-hidden="true"><path d="M20.317 4.37a19.79 19.79 0 00-4.885-1.515.074.074 0 00-.079.037c-.21.375-.444.865-.608 1.25a18.27 18.27 0 00-5.487 0 12.64 12.64 0 00-.617-1.25.077.077 0 00-.079-.037A19.736 19.736 0 003.677 4.37a.07.07 0 00-.032.027C.533 9.046-.32 13.58.099 18.058a.082.082 0 00.031.056 19.9 19.9 0 005.993 3.03.078.078 0 00.084-.028c.462-.63.874-1.295 1.226-1.994a.076.076 0 00-.041-.106 13.107 13.107 0 01-1.872-.892.077.077 0 01-.008-.128c.126-.094.252-.192.372-.291a.074.074 0 01.077-.01c3.928 1.793 8.18 1.793 12.062 0a.074.074 0 01.078.009c.12.099.246.198.373.292a.077.077 0 01-.006.128 12.3 12.3 0 01-1.873.891.077.077 0 00-.041.107c.36.698.772 1.362 1.225 1.993a.076.076 0 00.084.029 19.84 19.84 0 006.002-3.03.077.077 0 00.032-.055c.5-5.177-.838-9.674-3.549-13.66a.06.06 0 00-.031-.029zM8.02 15.33c-1.183 0-2.157-1.085-2.157-2.419 0-1.333.956-2.419 2.157-2.419 1.21 0 2.176 1.096 2.157 2.42 0 1.333-.956 2.418-2.157 2.418zm7.975 0c-1.183 0-2.157-1.085-2.157-2.419 0-1.333.955-2.419 2.157-2.419 1.21 0 2.176 1.096 2.157 2.42 0 1.333-.946 2.418-2.157 2.418z"/></svg> 185 </a> 186 <a href="https://www.youtube.com/@karamaistudios" target="_blank" rel="noopener" aria-label="Karamai on YouTube" title="YouTube"> 187 <svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><rect x="2" y="5" width="20" height="14" rx="4"/><path d="M10 9.5l5 2.5-5 2.5v-5z"/></svg> 188 </a> 189 <a href="https://sketchfab.com/Karamai" target="_blank" rel="noopener" aria-label="Karamai on Sketchfab" title="Sketchfab 3D previews"> 190 <svg width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M12 2l8.5 4.9v10.2L12 22l-8.5-4.9V6.9L12 2z"/><path d="M12 12v10M12 12l8.5-5.1M12 12L3.5 6.9"/></svg> 191 </a> 192 </div> 193 </div> 194 <div class="footer-col"> 195 <h4>Studio</h4> 196 <ul> 197 <li><a href="assets.html">All assets</a></li> 198 <li><a href="about.html">About</a></li> 199 <li><a href="contact.html">Contact & support</a></li> 200 </ul> 201 </div> 202 <div class="footer-col"> 203 <h4>Store & community</h4> 204 <ul> 205 <li><a href="https://www.fab.com/sellers/Karamai" target="_blank" rel="noopener">Karamai on Fab</a></li> 206 <li><a href="https://discord.gg/ZXTrH5yQU" target="_blank" rel="noopener">Discord</a></li> 207 <li><a href="https://www.youtube.com/@karamaistudios" target="_blank" rel="noopener">YouTube</a></li> 208 <li><a href="https://sketchfab.com/Karamai" target="_blank" rel="noopener">Sketchfab previews</a></li> 209 </ul> 210 </div> 211 </div> 212 <div class="footer-bottom">
213 <span>© <span data-year>2026</span> Karamai. All rights reserved.</span> 214 <span class="unreal-note">Unreal® is a trademark of Epic Games, Inc. Karamai is not affiliated with or endorsed by Epic Games.</span> 215 </div> 216 </div> 217 </footer> 218 219
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