https://mexicana.gob.mx/chunk-VJ2JNKYH.js

1import{a as v}from"./chunk-QQW4NS7H.js";import{a as C}from"./chunk-WAWHRFHV.js";import{a as S}from"./chunk-K46FNLU3.js";import"./chunk-FT67E2D3.js";import"./chunk-2SGHPMCL.js";import{Ab as s,Fb as t,Gb as i,Hb as E,Kb as h,Mb as x,Nb as r,Ua as p,Ub as e,Va as g,Y as f,ea as d,eb as b,fa as m,kb as l}from"./chunk-VHPEERPZ.js";import"./chunk-WWX6BADO.js";function F(a,o){a&1&&(t(0,"p",3),e(1,"EN"),i())}function y(a,o){if(a&1){let n=h();t(0,"main",0)(1,"h1",1),e(2,"T\xE9rminos y Condiciones | Mexicana Frecuenta"),i(),t(3,"section")(4,"h2",2),e(5,"1. Programa de Viajero Frecuente \u201CMexicana frecuenta\u201D."),i(),t(6,"p",3),e(7,"La "),t(8,"strong"),e(9,"\u201CAEM\u201D"),i(),e(10,", establecer\xE1 los lineamientos, T\xE9rminos y Condiciones espec\xEDficos en el programa \u201CMexicana frecuenta\u201D mediante los cuales, los participantes registrados como \u201CSocios\u201D podr\xE1n acumular y canjear \u201CMillas\u201D, conforme a las disposiciones establecidas en el presente instrumento. Las Millas se generar\xE1n exclusivamente a trav\xE9s de la adquisici\xF3n de productos y/o servicios comercializados directamente por la "),t(11,"strong"),e(12,"\u201CAEM\u201D"),i(),e(13,", de conformidad con las pol\xEDticas vigentes del Programa. "),i(),t(14,"p",3),e(15,"Con el prop\xF3sito de mejorar la calidad del servicio ofrecido a los Socios, la "),t(16,"strong"),e(17,"\u201CAEM\u201D"),i(),e(18," a trav\xE9s de \u201CMexicana frecuenta\u201D, se reserva el derecho de modificar, total o parcialmente, en cualquier momento y sin necesidad de previo aviso, los T\xE9rminos y Condiciones Espec\xEDficos el programa \u201CMexicana frecuenta\u201D; las modificaciones ser\xE1n obligatorias y vinculantes a partir de su publicaci\xF3n en el sitio web oficial www.mexicana.gob.mx, siendo aplicables aquellos T\xE9rminos y Condiciones Espec\xEDficos que se encuentren vigentes al momento de la adquisici\xF3n del Servicio. "),i(),t(19,"h3",4),e(20,"1.1 Registro en Mexicana frecuenta."),i(),t(21,"p",3),e(22,"La afiliaci\xF3n al Programa se efectuar\xE1 a t\xEDtulo gratuito para el solicitante, el cual deber\xE1 de cubrir los requisitos necesarios y seguir el procedimiento establecido en el sitio oficial de la "),t(23,"strong"),e(24,"\u201CAEM\u201D"),i(),e(25," https://www.mexicana.gob.mx[JG1.1] para darse de alta en el Programa de Viajero Frecuente \u201CMexicana frecuenta\u201D."),i(),t(26,"h3",4),e(27,"1.2 Acumular millas Frecuenta (Acumulaci\xF3n)."),i(),t(28,"p",3),e(29,"El Socio podr\xE1 acumular Millas exclusivamente por compras realizadas a trav\xE9s de los Canales de Venta oficiales de la "),t(30,"strong"),e(31,"\u201CAEM\u201D"),i(),e(32,". La acumulaci\xF3n de Millas ser\xE1 v\xE1lida \xFAnicamente cuando el Socio titular de la cuenta sea parte de la Reserva; en su defecto, aquellas reservas en las que se utilice una Cuenta Frecuenta, pero en las cuales el Socio titular no figure como parte de esta, no ser\xE1n elegibles para la acumulaci\xF3n de Millas. "),i(),t(33,"p",3),e(34,"En el caso de Reservas que incluyan a dos (2) o m\xE1s Pasajeros, la acumulaci\xF3n total de Millas ser\xE1 exclusivamente para el Socio que realice la compra de la Reserva utilizando su Cuenta Frecuenta. Si alguno de los Pasajeros incluidos en dicha Reserva desea acumular Millas, deber\xE1 realizar una Reserva individual, utilizando su propia Cuenta Frecuenta, para poder acceder a los beneficios correspondientes."),i(),t(35,"p",3),e(36,"Las Millas acumuladas, se ver\xE1n reflejadas en la Cuenta Frecuenta de los Socios 72 horas h\xE1biles despu\xE9s de haber efectuado el vuelo."),i(),t(37,"p",3),e(38,"Los Beneficios del Programa Frecuenta podr\xE1n ser aplicados directamente en web, App M\xF3vil, oficina de ventas y call-center."),i(),t(39,"p",3),e(40,"Si un Pasajero no se presenta a su vuelo (no show), las Millas no ser\xE1n abonadas a la Cuenta del Socio, por lo que la acumulaci\xF3n de Millas \xFAnicamente ser\xE1 del tramo Volado."),i(),t(41,"p",3),e(42,"Adicionalmente, para acumular Millas, el Socio deber\xE1 necesariamente cumplir con los requisitos y seguir el procedimiento establecido en los T\xE9rminos y Condiciones espec\xEDficos del Programa de Viajero Frecuente, los cuales se pueden consultar en el sitio oficial de la "),t(43,"strong"),e(44,"\u201CAEM\u201D"),i(),e(45," https://www.mexicana.gob.mx."),i(),t(46,"h3",4),e(47,"1.3 Utilizar millas."),i(),t(48,"p",3),e(49,"La redenci\xF3n de millas solamente podr\xE1 ser realizada a trav\xE9s del Sitio Web oficial de la "),t(50,"strong"),e(51,"\u201CAEM\u201D"),i(),e(52," www.mexicana.gob.mx, oficinas de venta, APP M\xF3vil, as\xED como el Centro de Atenci\xF3n Telef\xF3nica de la "),t(53,"strong"),e(54,"\u201CAEM\u201D"),i(),e(55,". "),i(),t(56,"p",3),e(57,"Las Millas acumuladas por el Socio podr\xE1n ser utilizadas exclusivamente para la adquisici\xF3n y pago de la Tarifa Base A\xE9rea correspondiente a un servicio de transportaci\xF3n a\xE9rea operado por la "),t(58,"strong"),e(59,"\u201CAEM\u201D"),i(),e(60,", por lo que no incluye Tarifa de Uso Aeroportuario (TUA), la cuota por inspecci\xF3n de equipaje (YR), cualquier cuota adicional solicitada por cada aeropuerto ni los servicios adicionales que el Pasajero haya contratado al momento de realizar su reserva o con posterioridad a la misma. "),i(),t(61,"p",3),e(62,"Las condiciones del Boleto Frecuenta ser\xE1n, entre otras, las siguientes:"),i(),t(63,"ol",5)(64,"li",3),e(65,"La emisi\xF3n del Boleto Frecuenta estar\xE1 sujeta a la disponibilidad de ruta, fecha y asie

1nto en los vuelos directos operados por la "),t(66,"strong"),e(67,"\u201CAEM\u201D"),i(),e(68,"."),i(),t(69,"li",3),e(70,"El boleto Frecuenta no permite ning\xFAn tipo de cambio o modificaci\xF3n."),i(),t(71,"li",3),e(72,"El Boleto Frecuenta podr\xE1 ser adquirido \xFAnicamente a trav\xE9s del Sitio Web oficial de la "),t(73,"strong"),e(74,"\u201CAEM\u201D"),i(),e(75," www.mexicana.gob.mx, oficinas de ventas, App M\xF3vil y el Centro de Atenci\xF3n Telef\xF3nica. No se aceptar\xE1n solicitudes a trav\xE9s de otros medios. "),i(),t(76,"li",3),e(77,"El precio en Millas del Boleto Frecuenta podr\xE1 variar en funci\xF3n del destino y otros criterios comerciales definidos por la "),t(78,"strong"),e(79,"\u201CAEM\u201D"),i(),e(80,", la cual se reserva el derecho de modificar dicho precio en cualquier momento. "),i(),t(81,"li",3),e(82,"La emisi\xF3n del Boleto Frecuenta ser\xE1 una facultad exclusiva de la "),t(83,"strong"),e(84,"\u201CAEM\u201D"),i(),e(85,". No est\xE1 permitida la intermediaci\xF3n o transacci\xF3n de boletos por parte de terceros, incluyendo, pero no limitado a agentes o agencias de viajes."),i(),t(86,"li",3),e(87,"En ning\xFAn caso las Millas podr\xE1n ser utilizadas para cubrir el pago de impuestos, la Tarifa de Uso Aeroportuario (TUA), la Tarifa de Revisi\xF3n de Equipaje (YR), cualquier tasa adicional solicitada por los aeropuertos, cambios de cualquier tipo, penalidades ni otros cargos adicionales, mismos que deber\xE1n ser cubiertos por el Socio mediante una forma de pago alternativa v\xE1lida al momento de hacer el pago de su reservaci\xF3n."),i(),t(88,"li",3),e(89,"El socio deber\xE1 tener acumuladas en su cuenta, el total de millas necesarias para realizar una redenci\xF3n de Tarifa Base A\xE9rea y/o servicio adicional, ya que no se permiten pagos parciales o combinados con millas salvo las indicadas en el punto anterior."),i()(),t(90,"p",3),e(91,"Consulte condiciones adicionales y beneficios del Boleto Frecuenta en el sitio www.mexicana.gob.mx."),i(),t(92,"h3",4),e(93,"1.4 Cancelaciones y reembolsos."),i(),t(94,"p",3),e(95,"El Pasajero tiene la capacidad de solicitar el reembolso de su boleto de acuerdo con el art\xEDculo 47 BIS, fracci\xF3n VIII de la Ley de Aviaci\xF3n Civil."),i(),t(96,"p",3),e(97,"Por lo anterior cuando el Pasajero solicite su reembolso dentro de las 24 horas posteriores a la hora de la compra, se le devolver\xE1 de forma \xEDntegra el importe correspondiente al pago de TUA e impuestos sin penalizaci\xF3n alguna, sin embargo, si realiza la solicitud posterior a las 24 horas de la compra del boleto, la devoluci\xF3n se realizar\xE1 o negar\xE1 de acuerdo con los T\xE9rminos y Condiciones de la "),t(98,"strong"),e(99,"\u201CAEM\u201D"),i(),e(100,". "),i(),t(101,"p",3),e(102,"En caso de que el vuelo pagado con Millas sea cancelado o se vea afectado por causas imputables a la "),t(103,"strong"),e(104,"\u201CAEM\u201D"),i(),e(105,", de tal manera que resulte imposible para el Socio utilizar el Servicio contratado, ya sea de forma total o parcial, las Millas utilizadas que correspondan al tramo no utilizado ser\xE1n reembolsadas a la Cuenta Frecuenta del Socio."),i(),t(106,"p",3),e(107,"Dicho reembolso se efectuar\xE1 en un plazo no mayor a cuarenta y cinco (45) d\xEDas naturales, contados a partir de la fecha de cancelaci\xF3n o notificaci\xF3n de la afectaci\xF3n. El reembolso aplicar\xE1 exclusivamente respecto de los segmentos no utilizados y estar\xE1 sujeto a validaci\xF3n por parte de la "),t(108,"strong"),e(109,"\u201CAEM\u201D"),i(),e(110,". "),i(),t(111,"p",3),e(112,"En caso de que el Pasajero no se presente a su vuelo pagado con Millas (no Show) no aplicara ning\xFAn tipo de cambio, reembolso o devoluci\xF3n."),i(),t(113,"h3",4),e(114,"1.5 De los Niveles."),i(),t(115,"p",3),e(116,"El n\xFAmero m\xEDnimo de Millas requeridas para cada ascenso ser\xE1 determinado por la "),t(117,"strong"),e(118,"\u201CAEM\u201D"),i(),e(119," y estar\xE1 establecido en los T\xE9rminos y Condiciones Espec\xEDficos, pudiendo ser modificado en cualquier momento con la debida publicaci\xF3n en el Sitio Web oficial de la "),t(120,"strong"),e(121,"\u201CAEM\u201D"),i(),e(122," www.mexicana.gob.mx. "),i(),t(123,"h3",4),e(124,"1.6 Exenci\xF3n de Responsabilidad por Sitios Ap\xF3crifos"),i(),t(125,"p",3),e(126,"La "),t(127,"strong"),e(128,"\u201CAEM\u201D"),i(),e(129," no se hace responsable por la informaci\xF3n, servicios, boletos, promociones u ofertas publicadas en sitios web, plataformas digitales, redes sociales o aplicaciones que no est\xE9n autorizadas ni operadas directamente por la "),t(130,"strong"),e(131,"\u201CAEM\u201D"),i(),e(132,". Cualquier sitio que utilice sin autorizaci\xF3n expresa el nombre, logotipo, im\xE1genes, dominios similares o cualquier otro elemento distintivo de la "),t(133,"strong"),e(134,"\u201CAEM\u201D"),i(),e(135," o Mexicana, se considerar\xE1 ap\xF3crifo."),i(),t(136,"p",3),e(137,"Mexicana exhorta a los usuarios a realizar compras y gestiones \xFAnicamente a trav\xE9s de sus canales oficiales: "),i(),t(138,"ol",5)(139,"li"),e(140,"Sitio web oficial: https://www.mexicana.gob.mx. "),i(),t(141,"li"),e(142,"Aplicaci\xF3n m\xF3vil oficial (disponible en App Store y Google Play)."),i(),t(143,"li"),e(144,"Oficinas de ventas autorizadas."),i(),t(145,"li"),e(146,"Centro de Atenci\xF3n Telef\xF3nica Mexicana: (+52) 55 6394 2262."),i()(),t(147,"p",3),e(148,"La "),t(149,"strong"),e(150,"\u201CAEM\u201D"),i(),e(151," no asumir\xE1 responsabilidad alguna por p\xE9rdidas econ\xF3micas, fraudes, robo de informaci\xF3n personal o cualquier otro da\xF1o derivado del uso de sitios no autorizados o de origen dudoso. En caso de duda sobre la autenticidad de un canal, el usuario debe contactar directamente a la "),t(152,"strong"),e(153,"\u201CAEM\u201D"),i(),e(154," antes de realizar cualquier transacci\xF3n."),i(),t(155,"h3",4),e(156,"1.7 Pol\xEDticas de Compensaci\xF3n del Programa de Viajero Frecuente \u201CMexicana frecuenta\u201D."),i(),t(157,"p",3),e(158,"En caso de que el Pasajero haya adquirido su vuelo a trav\xE9s del Programa de Viajero Frecuente \u201CMexicana frecuenta\u201D, aplicar\xE1n las siguientes pol\xEDticas:"),i(),t(159,"ol",5)(160,"li")(161,"p",3),e(162,"Demora superior a 1 hora e inferior a 2 horas:"),i(),t(163,"ol",6)(164,"li",3),e(165,"Acceso a medios para que el Pasajero realice llamadas telef\xF3nicas y env\xEDo de correos electr\xF3nicos."),i(),t(166,"li",3),e(167,"Bono a la Cuenta Frecuenta del Socio del programa \u201CMexicana frecuenta\u201D, equivalente al 5% de las millas utilizadas en el segmento de vuelo afectado, para usarlo en viajes posteriores."),i()()(),t(168,"li")(169,"p",3),e(170,"Demora superior a 2 horas e inferior a 4 horas:"),i(),t(171,"ol",6)(172,"li",3),e(173,"Acceso a medios para que el Pasajero realice llamadas telef\xF3nicas y env\xEDo de correos electr\xF3nicos."),i(),t(174,"li",3),e(175,"Bono a la Cuenta Frecuenta del Socio del programa \u201CMexicana frecuenta\u201D, equivalente al 7.5% de las millas utilizadas en el segmento de vuelo afectado, para usarlo en viajes posteriores. "),i(),t(176,"li",3),e(177,"Cup\xF3n de alimentos y bebidas de hasta $250 MXN pesos para ser canjeados en los establecimientos donde la "),t(178,"strong"),e(179,"\u201CAEM\u201D"),i(),e(180," tenga convenio, y con base en el horario de la afectaci\xF3n y tiempo de espera. "),i()()(),t(181,"li")(182,"p",3),e(183,"Demora de m\xE1s de 4 horas:"),i(),t(184,"ol",6)(185,"li",3),e(186,"Acceso a medios para que el Pasajero realice llamadas telef\xF3nicas y env\xEDo de correos electr\xF3nicos."),i(),t(187,"li")(188,"p",3),e(189,"El Socio de \u201CMexicana frecuenta\u201D podr\xE1 solicitar alguna de las siguientes opciones:"),i(),t(190,"ol",7)(191,"li",3),e(192,"Devoluci\xF3n del segmento afectado mediante bono a su cuenta, equivalente a las millas utilizadas para el boleto o la proporci\xF3n correspondiente a la parte no realizada del viaje m\xE1s una indemnizaci\xF3n equivalente al 25% de las millas utilizadas en dicho boleto o la proporci\xF3n correspondiente a la parte no realizada del vuelo, mediante bono a la Cuenta Frecuenta del Socio de \u201CMexicana frecuenta\u201D. En caso de que el Pasajero/cliente opte por esta opci\xF3n, \xE9ste asumir\xE1 la responsabilidad del traslado a su destino f

1inal con sus propios medios y no la "),t(193,"strong"),e(194,"\u201CAEM\u201D"),i(),e(195,"."),i(),t(196,"li",3),e(197,"Protecci\xF3n a su favor por parte de la "),t(198,"strong"),e(199,"\u201CAEM\u201D"),i(),e(200," en el primer vuelo disponible, quien le proporcionar\xE1, adem\xE1s de los medios para mantenerse comunicado (acceso a llamadas telef\xF3nicas y env\xEDo de correo electr\xF3nicos), bebidas y alimentos de acuerdo con el tiempo de espera y en caso de pernocta, el hospedaje y la transportaci\xF3n terrestre desde y hacia el Aeropuerto en la fecha programada del vuelo."),i(),t(201,"li",3)(202,"p",3),e(203,"Transportaci\xF3n en una fecha posterior que convenga al Pasajero hacia el mismo destino m\xE1s una indemnizaci\xF3n equivalente al 25% de las millas utilizadas en el boleto o la proporci\xF3n correspondiente a la parte no realizada del viaje mediante bono a la Cuenta Frecuenta del Socio de \u201CMexicana frecuenta\u201D."),i(),t(204,"ol",5)(205,"li"),e(206,"En estos casos se otorgar\xE1 tambi\xE9n transportaci\xF3n terrestre desde y hacia el aeropuerto y alimentos aplicables durante la estancia (m\xE1ximo 3 comidas por d\xEDa por un monto m\xE1ximo de $250 MXN cada una)."),i(),t(207,"li"),e(208,"Si el Pasajero afectado se encuentra en su lugar de residencia, se pondr\xE1 a disposici\xF3n el servicio de transportaci\xF3n terrestre desde y hacia el aeropuerto sin cargo alguno."),i(),t(209,"li"),e(210,"Todos los servicios de hospedaje, transportaci\xF3n y alimentos ser\xE1n proporcionados en los establecimientos que la "),t(211,"strong"),e(212,"\u201CAEM\u201D"),i(),e(213," determine. "),i()()()()()()()(),t(214,"p",3),e(215,'Para todo lo no previsto expresamente en los presentes T\xE9rminos y Condiciones del Programa "Mexicana Frecuenta", resultar\xE1n aplicables de forma supletoria los T\xE9rminos y Condiciones Generales de la '),t(216,"strong"),e(217,'"AEM"'),i(),e(218,". "),i()(),t(219,"button",8),x("click",function(){d(n);let c=r();return m(c.cambiarIdioma())}),E(220,"div",9),l(221,F,2,0,"p",3),i()()}if(a&2){let n=r();p(221),s(n.isMovil?-1:221)}}function A(a,o){a&1&&(t(0,"p",3),e(1,"ES"),i())}function w(a,o){if(a&1){let n=h();t(0,"main",0)(1,"h1",1),e(2,"Terms and Conditions | Mexicana Frecuenta"),i(),t(3,"section")(4,"h2",10),e(5,"1. \u201CMexicana Frecuenta\u201D Frequent Flyer Program"),i(),t(6,"p",3),e(7,"\u201CAEM\u201D shall establish the guidelines and specific Terms and Conditions of the \u201CMexicana Frecuenta\u201D Program, through which registered participants (\u201CMembers\u201D) may accumulate and redeem \u201CMiles,\u201D pursuant to the provisions set forth herein. Miles are generated exclusively through the purchase of products and/or services marketed directly by \u201CAEM,\u201D in accordance with the Program\u2019s current policies."),i(),t(8,"p",3),e(9,"\u201CAEM,\u201D through \u201CMexicana Frecuenta,\u201D reserves the right to modify, in whole or in part, the Program\u2019s Specific Terms and Conditions at any time and without prior notice. Modifications shall become binding upon publication on the official website www.mexicana.gob.mx/terminosYCondicionesMexicanaFrecuenta siendo aplicables aquellos, and the applicable conditions shall be those in force at the time the Service is acquired."),i(),t(10,"h3",4),e(11,"1.1 Enrollment in Mexicana Frecuenta"),i(),t(12,"p",3),e(13,"LEnrollment in the Program is free of charge for the applicant, who must meet the required conditions and follow the process established on the official \u201CAEM\u201D website (www.mexicana.gob.mx/terminosYCondicionesMexicanaFrecuenta) to register for the \u201CMexicana Frecuenta\u201D Frequent Flyer Program."),i(),t(14,"h3",4),e(15,"1.2 Accumulating Frecuenta Miles (Accumulation)"),i(),t(16,"p",3),e(17,"The Member may accumulate Miles exclusively for purchases made through the official Sales Channels of \u201CAEM.\u201D Mile accumulation will be valid only for Passengers who hold an active \u201CMexicana Frecuenta\u201D account, such that, in a reservation including more than one Passenger, each Passenger will accumulate the Miles corresponding to the segment actually flown into their own Frecuenta Account. Therefore, minors are not eligible to accumulate Miles, as users must be legal adults in order to create a Frecuenta Account."),i(),t(18,"p",3),e(19,"Accumulated Miles will be reflected in the Member\u2019s account within 72 business hours after the flight has been completed."),i(),t(20,"p",3),e(21,"Frecuenta Program benefits may be redeemed directly through the website, Mobile App, sales office, or call center."),i(),t(22,"p",3),e(23,"If a Passenger fails to show up for their flight (\u201Cno show\u201D), Miles will not be credited, and accumulation will apply only to the flown segment."),i(),t(24,"p",3),e(25,"To accumulate Miles, the Member must comply with all requirements and procedures established in the Program\u2019s Specific Terms and Conditions, available on the official \u201CAEM\u201D website."),i(),t(26,"h3",4),e(27,"1.3 Redeeming Miles"),i(),t(28,"p",3),e(29,"Miles may be redeemed exclusively through \u201CAEM\u2019s\u201D official website (www.mexicana.gob.mx), sales offices, Mobile App, or Call Center. "),i(),t(30,"p",3),e(31,"Miles may only be applied toward the Base Airfare of flights operated by \u201CAEM.\u201D They do not cover the Airport Use Fee (TUA), Baggage Screening Fee (YR), airport imposed charges, changes, penalties, or any additional service charges, which must be paid separately using a valid payment method."),i(),t(32,"p",3),e(33,"Conditions applicable to Frecuenta Award Tickets include:"),i(),t(34,"ol",5)(35,"li",3),e(36,"Issuance of the Frecuenta Award Ticket is subject to route, date, and seat availability on direct flights operated by \u201CAEM.\u201D"),i(),t(37,"li",3),e(38,"The Frecuenta Award Ticket does not permit any type of change or modification."),i(),t(39,"li",3),e(40,"Award Tickets may only be obtained through the official website, sales offices, Mobile App, or Call Center. Requests via other channels will not be accepted."),i(),t(41,"li",3),e(42,"The number of Miles required may vary by destination or commercial criteria and may be modified by \u201CAEM\u201D at any time."),i(),t(43,"li",3),e(44,"Issuance of Award Tickets is an exclusive right of \u201CAEM.\u201D Third party brokerage or resale is prohibited. "),i(),t(45,"li",3),e(46,"Miles may not be used to cover taxes, fees, surcharges, penalties, or any other additional cost."),i(),t(47,"li",3),e(48,"The Member must have the total number of required Miles available in their account at the time of redemption. Partial or combined payments are not permitted unless expressly indicated."),i()(),t(49,"p",3),e(50,"Additional conditions are available at www.mexicana.gob.mx."),i(),t(51,"p",3),e(52,"Miles may also be used to pay for additional services when allowed and when purchased during or after reservation."),i(),t(53,"h3",4),e(54,"1.4 Cancellations and Refunds"),i(),t(55,"p",3),e(56,"Passengers may request a refund of their ticket in accordance with Article 47 BIS, section VIII of the Civil Aviation Law."),i(),t(57,"p",3),e(58,"Refunds requested within 24 hours of purchase will be made in full for TUA and taxes, without penalty. Refund requests made after 24 hours will be subject to the \u201CAEM\u201D Terms and Conditions."),i(),t(59,"p",3),e(60,"If a flight purchased with Miles is canceled or affected due to causes attributable to \u201CAEM\u201D such that the Member cannot use the contracted Service (in whole or in part), Miles corresponding to the unused segment will be refunded to the Member\u2019s Frecuenta Account."),i(),t(61,"p",3),e(62,"Such refunds will be processed within 45 natural days from the date of cancellation or notification of the disruption, subject to validation by \u201CAEM.\u201D Miles will not be refunded for no show passengers. "),i(),t(63,"h3",4),e(64,"1.5 Program Levels"),i(),t(65,"p",3),e(66,"EThe minimum number of Miles required for advancement between levels will be determined by \u201CAEM\u201D and included in the Program\u2019s Specific Terms and Conditions. These may be modified at any time with proper publication on https://www.mexicana.gob.mx/terminosYCondicionesMexicanaFrecuenta."),i(),t(67,"h3",4),e(68,"1.6 Disclaimer Regarding Fraudulent Websites"),i(),t(69,"p",3),e(70,"\u201CAEM\u201D is not responsible for information, services, tickets, promotions, or offers published on unauthorized websites, digital platforms, social networks, or applications. Any site using the name, logo, images, or other distinctive elements of \u201CAEM\u201D or Mexicana without authorization is considered fraudulent."),i(),t(71,"p",3),e(72,"Users are encouraged to conduct all purchases exclusively through official channels: "),i(),t(73,"ol",5)(74,"li",3),e(75,"Official website: https://www.mexicana.gob.mx"),i(),t(76,"li",3),e(77,"Official mobile app (App Store and Google Play)"),i(),t(78,"li",3),e(79,"Authorized sales offices"),i(),t(80,"li",3),e(81,"Mexicana Call Center: (+52) 55 6394 2262"),i()(),t(82,"p",3),e(83,"\u201CAEM\u201D assumes no responsibility for financial loss, fraud, identity theft, or any damage resulting from the use of unauthorized or suspicious sites."),i(),t(84,"h3",4),e(85,"1.7 Compensation Policies of the \u201CMexicana Frecuenta\u201D Program"),i(),t(86,"p",3),e(87,"Passengers registered as Members who purchase flights through \u201CMexicana Frecuenta\u201D shall be subject to the Program\u2019s Compensation Policies, available at https://www.mexicana.gob.mx/terminosYCondicionesMexicanaFrecuenta."),i(),t(88,"ol",5)(89,"li")(90,"span",3),e(91,"Delays exceeding 1 hour and less than 2 hours:"),i(),t(92,"ol",11)(93,"li",3),e(94,"Access to means for making telephone calls and sending emails."),i(),t(95,"li",3),e(96,"A bonus of 5% of the Miles used for the affected segment, deposited into the Member\u2019s Frecuenta Account."),i()()(),t(97,"li")(98,"span"),e(99,"Delays exceeding 2 hours and less than 4 hours:"),i(),t(100,"ol",11)(101,"li",3),e(102,"Access to communication means."),i(),t(103,"li",3),e(104,"A bonus of 7.5% of the Miles used for the affected segment."),i(),t(105,"li",3),e(106,"A food and beverage voucher (non alcoholic) of up to $250 MXN."),i()()(),t(107,"li")(108,"span",3),e(109,"Delays exceeding 4 hours:"),i(),t(110,"ol",11)(111,"li",3),e(112,"Access to communication means."),i(),t(113,"li",3),e(114,"A food and beverage voucher of up to $250 MXN."),i(),t(115,"li")(116,"span",3),e(117,"Members may choose among:"),i(),t(118,"ol",6)(119,"li",3),e(120,"Refund of the affected segment in Miles plus 25% compensation, credited to their Frecuenta Account. "),i(),t(121,"li")(122,"p",3),e(123,"Protection on the next available flight, including: "),i(),t(124,"ol",7)(125,"li",3),e(126,"Hotel and ground transportation if overnight stay is required."),i(),t(127,"li",3),e(128,"Ground transportation if the Passenger is in their city of residence."),i()()(),t(129,"li")(130,"p",3),e(131,"Transportation on a later date plus 25% compensation in Miles. In options 1 and 3, the Passenger assumes responsibility for reaching their final destination. "),i()()()()()(),t(132,"li")(133,"span",3),e(134,"Flight Cancellation"),i(),t(135,"p",3),e(136,"In the event that a flight is cancelled at the scheduled date and time of departure or within 24 hours prior, and such cancellation is attributable to the MEXICAN STATE AIRLINE/MEXICANA/ASSIGNEE, the service provider shall, at the Passenger\u2019s election, provide one of the following:"),i(),t(137,"ol",6)(138,"li")(139,"p",3),e(140,"Refund the affected segment to the Member\u2019s Frecuenta Account, equivalent to the total number of Miles used to purchase the ticket or the proportional amount corresponding to the unused portion of the journey, plus compensation equivalent to 25% of the Miles used for the purchase of said ticket or the proportional amount corresponding to the unused portion of the flight."),i(),t(141,"p",3),e(142,"If the Passenger selects this option, they shall assume responsibility for reaching their final destination by their own means and not by those of the MEXICAN STATE AIRLINE/MEXICANA/ASSIGNEE."),i()(),t(143,"li",3),e(144," The equivalence of Miles is established in the Terms and Conditions available on the official website: www.mexicana.gob.mx. "),i(),t(145,"li")(146,"p",3),e(147,"Provide protection for the Passenger on the next available flight, and additionally offer: "),i(),t(148,"ol",7)(149,"li",3),e(150,"If an overnight stay is required, hotel accommodation and ground transportation to and from the Airport with the service providers and establishments with which the MEXICAN STATE AIRLINE/MEXICANA/ASSIGNEE has agreements."),i(),t(151,"li",3),e(152,"If the Passenger is in their place of residence, ground transportation to and from the Airport on the date of the protection flight, with the service providers and establishments with which the MEXICAN STATE AIRLINE/MEXICANA/ASSIGNEE has agreements. "),i()()(),t(153,"li")(154,"p",3),e(155,"Transportation on a later date that is convenient for the Passenger to the same destination, plus compensation to the Member\u2019s Frecuenta Account equivalent to 25% of the Miles used to acquire the ticket or the proportional amount corresponding to the unused portion of the journey."),i(),t(156,"p",3),e(157,"If the Passenger selects this option, they shall assume responsibility for reaching their final destination by their own means and not by those of the MEXICAN STATE AIRLINE/MEXICANA/ASSIGNEE."),i()()()()(),t(158,"p",3),e(159,"For all matters not expressly provided for in these Terms and Conditions of the \u201CMexicana Frecuenta\u201D Program, the General Terms and Conditions of \u201CAEM\u201D shall apply on a 

1supplementary basis."),i()(),t(160,"button",8),x("click",function(){d(n);let c=r();return m(c.cambiarIdioma())}),E(161,"div",12),l(162,A,2,0,"p",3),i()()}if(a&2){let n=r();p(162),s(n.isMovil?-1:162)}}var M=class a{constructor(o){this.dispositivoService=o}langES=!0;lenguajeService=f(v);isMovil=!1;dispositivo="desconocido";gOnInit(){this.dispositivoService.esMovil$.subscribe(o=>{this.dispositivo=o?"movil":"escritorio",this.dispositivo=="movil"?this.isMovil=!0:this.isMovil=!1})}ngAfterViewInit(){document.documentElement.scrollTop=0}cambiarIdioma(){this.langES=!this.langES}static \u0275fac=function(n){return new(n||a)(g(S))};static \u0275cmp=b({type:a,selectors:[["app-terminos-condiciones-frecuenta"]],decls:2,vars:1,consts:[[1,"container","Cocogoose-Pro-Light","stxt-1","mb-5",2,"margin-top","56px"],[1,"Cocogoose-Pro-Semilight","my-5","text-center","txt-3",2,"padding-top","3rem"],[1,"txt-2"],["appNarrador",""],["appNarrador","",1,"txt-1"],["type","A"],["type","1"],["type","i"],[1,"btnIdioma","Cocogoose-Pro-Regular",3,"click"],[1,"bandera","EN"],["appNarrador","",1,"txt-2"],["type","a"],[1,"bandera","ES"]],template:function(n,u){n&1&&l(0,y,222,1,"main",0)(1,w,163,1,"main",0),n&2&&s(u.langES==!0?0:1)},dependencies:[C],styles:[".btnIdioma[_ngcontent-%COMP%]{position:fixed;top:10%;left:10px;background-color:transparent;border-radius:2rem 6px 6px 2rem;width:auto;height:64px;display:flex;align-items:center;justify-content:center;border:1px solid gray;opacity:.6;transition:all .2s ease-in-out;padding:8px;box-shadow:0 0 40px 3px #0000001a}.btnIdioma[_ngcontent-%COMP%] > p[_ngcontent-%COMP%]{margin:auto 10px}.bandera[_ngcontent-%COMP%]{width:48px;height:48px;border-radius:50%;background-size:cover;background-position:center;background-repeat:no-repeat}.btnIdioma[_ngcontent-%COMP%]:hover{opacity:1;transform:scale(1.03)}.ES[_ngcontent-%COMP%]{background-image:url(/assets/images/components/sub-components/header/es.webp)}.EN[_ngcontent-%COMP%]{background-image:url(/assets/images/components/sub-components/header/en.webp)}@media screen and (max-width: 797px){.btnIdioma[_ngcontent-%COMP%]{position:fixed;top:10%;left:10px;background-color:transparent;border-radius:2rem;width:auto;height:48px;display:flex;align-items:center;justify-content:center;border:1px solid gray;opacity:.6;transition:all .2s ease-in-out;padding:4px}.bandera[_ngcontent-%COMP%]{width:40px;height:40px;border-radius:50%;background-size:cover;background-position:center;background-repeat:no-repeat}}"]})};export{M as TerminosCondicionesFrecuentaComponent};