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161
162	img.wp-smiley, img.emoji {
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184:root :where(.wp-block-post-author){font-size: var(--wp--preset--font-size--x-small);}
185:root :where(.wp-block-post-date){font-size: var(--wp--preset--font-size--x-small);}
186:root :where(.wp-block-separator){background-color: var(--wp--preset--color--outline);color: var(--wp--preset--color--outline);}
187.header-msi-logo-group {
188  border-bottom-left-radius: 15px;
189  border-bottom-right-radius: 15px;
190}
191
192.wp-block-uagb-container {
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194}
195
196html {
197  scroll-behavior: smooth;
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203.wp-container-content-2{flex-basis:232px;}.wp-container-core-navigation-is-layout-1{flex-wrap:nowrap;gap:var(--wp--preset--spacing--medium);justify-content:space-between;}.wp-container-core-buttons-is-layout-1{flex-wrap:nowrap;}.wp-container-content-3{flex-grow:1;}.wp-container-core-group-is-layout-2{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large);justify-content:flex-end;align-items:center;}.wp-container-core-group-is-layout-3{flex-wrap:nowrap;align-items:flex-start;}
203.wp-elements-4b8b471b4d142c6d01c2852893de5723 a:where(:not(.wp-element-button)){color:var(--wp--preset--color--white);}.wp-container-core-group-is-layout-5{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-1 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-1 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-1{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-group-is-layout-6{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-3 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-3 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-2{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-group-is-layout-7{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-5 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-5 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-3{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-group-is-layout-8{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-7 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-7 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-4{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-group-is-layout-9{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-9 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-9 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-5{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-group-is-layout-10{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-11 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-11 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-6{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-group-is-layout-11{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-13 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-13 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-7{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-group-is-layout-12{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-15 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-15 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-8{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-group-is-layout-13{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);}.wp-container-core-column-is-layout-17 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-column-is-layout-17 > * + *{margin-block-start:var(--wp--preset--spacing--xx-small);margin-block-end:0;}.wp-container-core-columns-is-layout-9{flex-wrap:nowrap;gap:var(--wp--preset--spacing--large) var(--wp--preset--spacing--large);}.wp-container-core-query-pagination-is-layout-1{justify-content:center;}.wp-container-core-group-is-layout-14 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-group-is-layout-14 > * + *{margin-block-start:var(--wp--preset--spacing--x-large);margin-block-end:0;}.wp-container-core-post-content-is-layout-1 >
203 :where(:not(.alignleft):not(.alignright):not(.alignfull)){max-width:1020px;margin-left:auto !important;margin-right:auto !important;}.wp-container-core-post-content-is-layout-1 > .alignwide{max-width:1020px;}.wp-container-core-post-content-is-layout-1 .alignfull{max-width:none;}.wp-elements-850cab1272301cf61fd61c3f92aa0b6f a:where(:not(.wp-element-button)){color:var(--wp--preset--color--white);}.wp-container-core-social-links-is-layout-1{gap:var(--wp--preset--spacing--xx-small) var(--wp--preset--spacing--x-small);flex-direction:column;align-items:flex-start;}.wp-container-core-navigation-is-layout-2{gap:var(--wp--preset--spacing--xx-small);flex-direction:column;align-items:flex-start;}.wp-container-core-buttons-is-layout-2{justify-content:center;}.wp-container-core-columns-is-layout-10{flex-wrap:nowrap;gap:var(--wp--preset--spacing--medium) var(--wp--preset--spacing--medium);}.wp-container-core-group-is-layout-15{flex-wrap:nowrap;gap:var(--wp--preset--spacing--xx-small);justify-content:center;}.wp-container-core-group-is-layout-16 > :where(:not(.alignleft):not(.alignright):not(.alignfull)){max-width:100vw;margin-left:auto !important;margin-right:auto !important;}.wp-container-core-group-is-layout-16 > .alignwide{max-width:100vw;}.wp-container-core-group-is-layout-16 .alignfull{max-width:none;}.wp-container-core-group-is-layout-16 > .alignfull{margin-right:calc(var(--wp--preset--spacing--medium) * -1);margin-left:calc(var(--wp--preset--spacing--large) * -1);}.wp-container-core-group-is-layout-16 > *{margin-block-start:0;margin-block-end:0;}.wp-container-core-group-is-layout-16 > * + *{margin-block-start:var(--wp--preset--spacing--large);margin-block-end:0;}.wp-container-core-group-is-layout-17 > :where(:not(.alignleft):not(.alignright):not(.alignfull)){max-width:80vw;margin-left:auto !important;margin-right:auto !important;}.wp-container-core-group-is-layout-17 > .alignwide{max-width:80vw;}.wp-container-core-group-is-layout-17 .alignfull{max-width:none;}.wp-duotone-tertiary.wp-block-image img, .wp-duotone-tertiary.wp-block-image .components-placeholder{filter:var(--wp--preset--duotone--tertiary);}
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205<style id='wp-block-template-skip-link-inline-css'>
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207		.skip-link.screen-reader-text {
208			border: 0;
209			clip: rect(1px,1px,1px,1px);
210			clip-path: inset(50%);
211			height: 1px;
212			margin: -1px;
213			overflow: hidden;
214			padding: 0;
215			position: absolute !important;
216			width: 1px;
217			word-wrap: normal !important;
218		}
219
220		.skip-link.screen-reader-text:focus {
221			background-color: #eee;
222			clip: auto !important;
223			clip-path: none;
224			color: #444;
225			display: block;
226			font-size: 1em;
227			height: auto;
228			left: 5px;
229			line-height: normal;
230			padding: 15px 23px 14px;
231			text-decoration: none;
232			top: 5px;
233			width: auto;
234			z-index: 100000;
235		}
236</style>
237<link rel='stylesheet' id='uag-style-875-css' href='https://mercsystems.com/wp-content/uploads/uag-plugin/assets/1000/uag-css-875.css?ver=1791111463' media='all' />
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278
279
280
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282
283
284
285<div class="wp-block-group wp-container-content-3 is-content-justification-right is-nowrap is-layout-flex wp-container-core-group-is-layout-2 wp-block-group-is-layout-flex" style="min-height:90px;margin-top:0;margin-bottom:0"><nav class="has-text-color has-black-color is-responsive items-justified-space-between no-wrap wp-block-navigation is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-navigation-is-layout-1 wp-block-navigation-is-layout-flex" aria-label="Navigation" data-wp-interactive="core/navigation" data-wp-context='{"overlayOpenedBy":{"click":false,"hover":false,"focus":false},"type":"overlay","roleAttribute":"","ariaLabel":"Menu"}'><button aria-haspopup="dialog" aria-label="Open menu" class="wp-block-navigation__responsive-container-open " data-wp-on-async--click="actions.openMenuOnClick" data-wp-on--keydown="actions.handleMenuKeydown"><svg width="24" height="24" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 24 24" aria-hidden="true" focusable="false"><rect x="4" y="7.5" width="16" height="1.5"></rect><rect x="4" y="15" width="16" height="1.5"></rect></svg></button>
286				<div class="wp-block-navigation__responsive-container  has-text-color has-black-color" id="modal-1" data-wp-class--has-modal-open="state.isMenuOpen" data-wp-class--is-menu-open="state.isMenuOpen" data-wp-watch="callbacks.initMenu" data-wp-on--keydown="actions.handleMenuKeydown" data-wp-on-async--focusout="actions.handleMenuFocusout" tabindex="-1">
287					<div class="wp-block-navigation__responsive-close" tabindex="-1">
288						<div class="wp-block-navigation__responsive-dialog" data-wp-bind--aria-modal="state.ariaModal" data-wp-bind--aria-label="state.ariaLabel" data-wp-bind--role="state.roleAttribute">
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289<path d="M13 11.8l6.1-6.3-1-1-6.1 6.2-6.1-6.2-1 1 6.1 6.3-6.5 6.7 1 1 6.5-6.6 6.5 6.6 1-1z"></path></svg></button>
290							<div class="wp-block-navigation__responsive-container-content" data-wp-watch="callbacks.focusFirstElement" id="modal-1-content">
291								<ul class="wp-block-navigation__container">
292<li data-wp-context='{ "submenuOpenedBy": { "click": false, "hover": false, "focus": false }, "type": "submenu" }' data-wp-interactive="core/navigation" data-wp-on--focusout="actions.handleMenuFocusout" data-wp-on--keydown="actions.handleMenuKeydown" data-wp-on-async--mouseenter="actions.openMenuOnHover" data-wp-on-async--mouseleave="actions.closeMenuOnHover" data-wp-watch="callbacks.initMenu" tabindex="-1" class=" wp-block-navigation-item has-child open-on-hover-click wp-block-navigation-submenu">
293<a class="wp-block-navigation-item__content" href="">Services</a><button data-wp-bind--aria-expanded="state.isMenuOpen" data-wp-on-async--click="actions.toggleMenuOnClick" aria-label="Services submenu" class="wp-block-navigation__submenu-icon wp-block-navigation-submenu__toggle" ><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewbox="0 0 12 12" fill="none" aria-hidden="true" focusable="false"><path d="M1.50002 4L6.00002 8L10.5 4" stroke-width="1.5"></path></svg></button><ul data-wp-on-async--focus="actions.openMenuOnFocus" class="wp-block-navigation__submenu-container has-text-color has-black-color wp-block-navigation-submenu">
294<li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.com/mystery-shopping/"><span class="wp-block-navigation-item__label">Mystery Shopping</span></a></li>
295<li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.com/instant-mobile-audit-app/"><span class="wp-block-navigation-item__label">Internal Audit App</span></a></li>
296<li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.com/quality-assurance-and-brand-standard-audits/"><span class="wp-block-navigation-item__label">Brand Standard Audit</span></a></li>
297<li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.com/data-analytics/"><span class="wp-block-navigation-item__label">AI Data Analytics</span></a></li>
298</ul>
299</li>
300<li data-wp-context='{ "submenuOpenedBy": { "click": false, "hover": false, "focus": false }, "type": "submenu" }' data-wp-interactive="core/navigation" data-wp-on--focusout="actions.handleMenuFocusout" data-wp-on--keydown="actions.handleMenuKeydown" data-wp-on-async--mouseenter="actions.openMenuOnHover" data-wp-on-async--mouseleave="actions.closeMenuOnHover" data-wp-watch="callbacks.initMenu" tabindex="-1" class=" wp-block-navigation-item has-child open-on-hover-click wp-block-navigation-submenu">
301<a class="wp-block-navigation-item__content" href="">Shopper Area</a><button data-wp-bind--aria-expanded="state.isMenuOpen" data-wp-on-async--click="actions.toggleMenuOnClick" aria-label="Shopper Area submenu" class="wp-block-navigation__submenu-icon wp-block-navigation-submenu__toggle" ><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" viewbox="0 0 12 12" fill="none" aria-hidden="true" focusable="false"><path d="M1.50002 4L6.00002 8L10.5 4" stroke-width="1.5"></path></svg></button><ul data-wp-on-async--focus="actions.openMenuOnFocus" class="wp-block-navigation__submenu-container has-text-color has-black-color wp-block-navigation-submenu">
302<li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.com/?page_id=130"><span class="wp-block-navigation-item__label">Become a Mystery Shopper</span></a></li>
303<li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.com/?page_id=131"><span class="wp-block-navigation-item__label">Shopper FAQ</span></a></li>
304<li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.shopmetrics.com/auth/index.asp#login"><span class="wp-block-navigation-item__label">Shopper Login</span></a></li>
305</ul>
306</li>
307<li class=" wp-block-navigation-item current-menu-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.com/blog/" aria-current="page"><span class="wp-block-navigation-item__label">Blog</span></a></li>
308<li class=" wp-block-navigation-item wp-block-navigation-link"><a class="wp-block-navigation-item__content" href="https://mercsystems.shopmetrics.com/auth/index.asp#login"><span class="wp-block-navigation-item__label">Client Login</span></a></li>
309</ul>
310							</div>
311						</div>
312					</div>
313				</div></nav>
314
315
316<div class="wp-block-buttons is-nowrap is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex swt-hide-tablet swt-hide-mobile">
317<div class="wp-block-button free-consultation is-style-fill"><a class="wp-block-button__link wp-element-button" style="border-radius:50px">Schedule A Free Consultation</a></div>
318</div>
319</div>
320</div>
321</div>
322
323
324<div class="wp-block-group has-black-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained"><h1 style="margin-top:var(--wp--preset--spacing--large);margin-bottom:var(--wp--preset--spacing--large);" class="has-text-align-center has-link-color wp-elements-4b8b471b4d142c6d01c2852893de5723 wp-block-post-title has-text-color has-white-color">Blog</h1></div>
325
326
327<div class="entry-content alignwide wp-block-post-content has-global-padding is-layout-constrained wp-container-core-post-content-is-layout-1 wp-block-post-content-is-layout-constrained">
328<div class="wp-block-group alignwide has-global-padding is-layout-constrained wp-container-core-group-is-layout-14 wp-block-group-is-layout-constrained" style="padding-top:var(--wp--preset--spacing--x-large);padding-bottom:var(--wp--preset--spacing--x-large)">
329<div class="wp-block-query alignwide is-layout-flow wp-block-query-is-layout-flow"><ul class="alignwide wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow"><li class="wp-block-post post-859 post type-post status-publish format-standard has-post-thumbnail hentry category-data category-management-solutions category-uncategorized">
330
331<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
332<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-1 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/09/more-than-just-a-paycheck-employees-want-to-feel-valued-at-work/" target="_self" >More Than Just a Paycheck: Employees Want to Feel Valued at Work</a></h3>
333
334<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">There is a popular notion that customers keep a business’s door open. That couldn’t be further from the truth. With so much talk on the customer experience, no one has paid much attention to the employee experience. And it’s proven costly. Whatever you want to call it &#8211;
334 employee attrition, turnover, churn rate – it’s </p></div>
335
336
337<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-5 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Valerie Casares</p></div></div>
338
339
340<p class="has-x-small-font-size">·</p>
341
342
343<div class="wp-block-post-date"><time datetime="2021-09-14T19:25:59-07:00">Sep 14, 2021</time></div></div>
344</div>
345
346
347
348<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/09/more-than-just-a-paycheck-employees-want-to-feel-valued-at-work/" target="_self"  style="height:250px"><img fetchpriority="high" decoding="async" width="1178" height="790" src="https://mercsystems.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-3.08.54 PM.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="More Than Just a Paycheck: Employees Want to Feel Valued at Work" style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-3.08.54 PM.png 1178w, https://mercsystems.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-3.08.54 PM-300x201.png 300w, https://mercsystems.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-3.08.54 PM-1024x687.png 1024w, https://mercsystems.com/wp-content/uploads/2024/07/Screenshot-2024-07-12-at-3.08.54 PM-768x515.png 768w" sizes="(max-width: 1178px) 100vw, 1178px" /></a></figure></div>
349</div>
350
351
352
353<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
354
355</li><li class="wp-block-post post-856 post type-post status-publish format-standard has-post-thumbnail hentry category-management-solutions category-uncategorized">
356
357<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
358<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-3 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/08/dealing-with-employee-burnout-difficult-customers-try-a-little-tenderness/" target="_self" >Dealing With Employee Burnout &#038; Difficult Customers? Try a Little Tenderness.</a></h3>
359
360<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">It seems the restaurant industry just can’t catch a break. If you’ve been out and about this summer, you may have seen signs popping up in storefronts and restaurants saying something along the lines of, “The world is short staffed. Please be kind to those who showed up.” Well, there’s a reason for it. Still </p></div>
361
362
363<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-6 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Dan Cosgrove</p></div></div>
364
365
366<p class="has-x-small-font-size">·</p>
367
368
369<div class="wp-block-post-date"><time datetime="2021-08-24T18:02:27-07:00">Aug 24, 2021</time></div></div>
370</div>
371
372
373
374<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/08/dealing-with-employee-burnout-difficult-customers-try-a-little-tenderness/" target="_self"  style="height:250px"><img decoding="async" width="1080" height="1080" src="https://mercsystems.com/wp-content/uploads/2021/08/a.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Dealing With Employee Burnout &#038; Difficult Customers? Try a Little Tenderness." style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2021/08/a.jpg 1080w, https://mercsystems.com/wp-content/uploads/2021/08/a-300x300.jpg 300w, https://mercsystems.com/wp-content/uploads/2021/08/a-1024x1024.jpg 1024w, https://mercsystems.com/wp-content/uploads/2021/08/a-150x150.jpg 150w, https://mercsystems.com/wp-content/uploads/2021/08/a-768x768.jpg 768w" sizes="(max-width: 1080px) 100v
374w, 1080px" /></a></figure></div>
375</div>
376
377
378
379<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
380
381</li><li class="wp-block-post post-852 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized">
382
383<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
384<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-5 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/07/labor-pains-in-hospitality-workers-wont-return-to-the-industry-ever/" target="_self" >Labor Pains in Hospitality: Workers Won&#8217;t Return to the Industry, Ever.</a></h3>
385
386<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">As restrictions surrounding the pandemic ease across the country, many Americans are ramping up to return to “normal” life. This means dining out, going to meet friends for drinks, summer leisure travel. It’s what we’ve all been waiting for, so what could go wrong? Quite a bit, actually. Imagine walking into your favorite restaurant on </p></div>
387
388
389<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Dan Cosgrove</p></div></div>
390
391
392<p class="has-x-small-font-size">·</p>
393
394
395<div class="wp-block-post-date"><time datetime="2021-07-22T12:33:16-07:00">Jul 22, 2021</time></div></div>
396</div>
397
398
399
400<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/07/labor-pains-in-hospitality-workers-wont-return-to-the-industry-ever/" target="_self"  style="height:250px"><img decoding="async" width="1080" height="1080" src="https://mercsystems.com/wp-content/uploads/2021/07/a-3.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Labor Pains in Hospitality: Workers Won&#8217;t Return to the Industry, Ever." style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2021/07/a-3.jpg 1080w, https://mercsystems.com/wp-content/uploads/2021/07/a-3-300x300.jpg 300w, https://mercsystems.com/wp-content/uploads/2021/07/a-3-1024x1024.jpg 1024w, https://mercsystems.com/wp-content/uploads/2021/07/a-3-150x150.jpg 150w, https://mercsystems.com/wp-content/uploads/2021/07/a-3-768x768.jpg 768w" sizes="(max-width: 1080px) 100vw, 1080px" /></a></figure></div>
401</div>
402
403
404
405<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
406
407</li><li class="wp-block-post post-842 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized">
408
409<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
410<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-7 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/06/why-is-recruiting-employees-challenging-in-post-covid-19-economy/" target="_self" >Recruiting Employees Can Be Challenging in Post COVID-19 Economy</a></h3>
411
412<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">
412One of the largest problems the hospitality industry has in its recovery efforts after COVID is the re-hiring process. Many are quick to blame the problem on the money supplies for those on unemployment and the level of laziness it has incurred. For some, that may be true. The majority of the problem, however, has </p></div>
413
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415<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-8 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Kim Evans</p></div></div>
416
417
418<p class="has-x-small-font-size">·</p>
419
420
421<div class="wp-block-post-date"><time datetime="2021-06-30T17:38:27-07:00">Jun 30, 2021</time></div></div>
422</div>
423
424
425
426<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/06/why-is-recruiting-employees-challenging-in-post-covid-19-economy/" target="_self"  style="height:250px"><img loading="lazy" decoding="async" width="1080" height="1080" src="https://mercsystems.com/wp-content/uploads/2021/06/a-5.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Recruiting Employees Can Be Challenging in Post COVID-19 Economy" style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2021/06/a-5.jpg 1080w, https://mercsystems.com/wp-content/uploads/2021/06/a-5-300x300.jpg 300w, https://mercsystems.com/wp-content/uploads/2021/06/a-5-1024x1024.jpg 1024w, https://mercsystems.com/wp-content/uploads/2021/06/a-5-150x150.jpg 150w, https://mercsystems.com/wp-content/uploads/2021/06/a-5-768x768.jpg 768w" sizes="(max-width: 1080px) 100vw, 1080px" /></a></figure></div>
427</div>
428
429
430
431<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
432
433</li><li class="wp-block-post post-817 post type-post status-publish format-standard has-post-thumbnail hentry category-management-solutions category-uncategorized">
434
435<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
436<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-9 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/05/10-customer-loyalty-statistics-every-business-operator-needs-to-know/" target="_self" >10 Customer Loyalty Statistics Every Business Needs To Know</a></h3>
437
438<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">Loyal Customers Are Key Spending more money on building customer loyalty is more critical than spending money on marketing. That is not speculation, it is proven fact! Companies who focus their attention on current customers, like business giant Amazon, will be the ones who succeed in the long run. Take a look at the following </p></div>
439
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441<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-9 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Kim Evans</p></div></div>
442
443
444<p class="has-x-small-font-size">·</p>
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447<div class="wp-block-post-date"><time datetime="2021-05-05T17:46:44-07:00">May 5, 2021</time></div></div>
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452<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/05/10-customer-loyalty-statistics-every-business-operator-needs-to-know/" target="_self"  style="height:250px"><img loading="lazy" decoding="async" width="1080" height="1080" src="https://mercsystems.com/wp-content/uploads/2021/05/a-6.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="10 Customer Loyalty Statistics Every Business Needs To Know" style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2021/05/a-6.jpg 1080w, https://mercsystems.com/wp-content/uploads/2021/05/a-6-300x300.jpg 300w, https://mercsystems.com/wp-content/uploads/2021/05/a-6-1024x1024.jpg 1024w, https://mercsystems.com/wp-content/uploads/2021/05/a-6-150x150.jpg 150w, https://mercsystems.com/wp-content/uploads/2021/05/a-6-768x768.jpg 768w" sizes="(max-width: 1080px) 100v
452w, 1080px" /></a></figure></div>
453</div>
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457<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
458
459</li><li class="wp-block-post post-800 post type-post status-publish format-standard has-post-thumbnail hentry category-data">
460
461<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
462<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-11 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/04/what-to-do-and-what-not-to-do-with-mystery-shop-data/" target="_self" >Leveraging Your Mystery Shopping Data</a></h3>
463
464<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">Finding gaps in your processes can be an opportunity to engage with staff and improve customer experience. A Measure of Excellence MSI has sent evaluators into hundreds of businesses and institutions that range from hotels, restaurants and retail stores, to hospitals and health care centers. Our question sets, and the data our evaluators return, have </p></div>
465
466
467<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-10 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Dan Cosgrove</p></div></div>
468
469
470<p class="has-x-small-font-size">·</p>
471
472
473<div class="wp-block-post-date"><time datetime="2021-04-15T23:19:54-07:00">Apr 15, 2021</time></div></div>
474</div>
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478<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/04/what-to-do-and-what-not-to-do-with-mystery-shop-data/" target="_self"  style="height:250px"><img loading="lazy" decoding="async" width="1080" height="1080" src="https://mercsystems.com/wp-content/uploads/2021/04/a-7.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Leveraging Your Mystery Shopping Data" style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2021/04/a-7.jpg 1080w, https://mercsystems.com/wp-content/uploads/2021/04/a-7-300x300.jpg 300w, https://mercsystems.com/wp-content/uploads/2021/04/a-7-1024x1024.jpg 1024w, https://mercsystems.com/wp-content/uploads/2021/04/a-7-150x150.jpg 150w, https://mercsystems.com/wp-content/uploads/2021/04/a-7-768x768.jpg 768w" sizes="(max-width: 1080px) 100vw, 1080px" /></a></figure></div>
479</div>
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481
482
483<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
484
485</li><li class="wp-block-post post-785 post type-post status-publish format-standard has-post-thumbnail hentry category-all category-management-solutions">
486
487<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
488<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-13 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/04/3-tips-for-developing-talent-to-maximize-revenue/" target="_self" >3 Tips for Developing Talent to Maximize Revenue</a></h3>
489
490<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">As a manager or owner of a company, how do you know that your team members are doing everything they can to give your customers the best experience, every single time they come into your store or business? Have you ensured that your staff are effectively trained and have you implemented proper monitoring procedures to </p></div>
491
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493<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-11 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Kim Evans</p></div></div>
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495
496<p class="has-x-small-font-size">·</p>
497
498
499<div class="wp-block-post-date"><time datetime="2021-04-05T18:59:28-07:00">Apr 5, 2021</time></div></div>
500</div>
501
502
503
504<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/04/3-tips-for-developing-talent-to-maximize-revenue/" target="_self"  style="height:250px"><img loading="lazy" decoding="async" width="886" height="590" src="https://mercsystems.com/wp-content/uploads/2021/04/Watering-Data.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="3 Tips for Developing Talent to Maximize Revenue" style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2021/04/Watering-Data.jpg 886w, https://mercsystems.com/wp-content/uploads/2021/04/Watering-Data-300x200.jpg 300w, https://mercsystems.com/wp-content/uploads/2021/04/Watering-Data-768x511.jpg 768w" sizes="(max-width: 886px) 100v
504w, 886px" /></a></figure></div>
505</div>
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509<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
510
511</li><li class="wp-block-post post-774 post type-post status-publish format-standard has-post-thumbnail hentry category-management-solutions category-uncategorized">
512
513<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
514<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-15 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/02/1-easy-way-to-increase-conversions/" target="_self" >1 Easy Way To Increase Conversions</a></h3>
515
516<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">According to IRC Sales Force, only 2% of sales are made in the first point of contact. That means that the follow-up is just as important as the first impression. The same study reports that up to 50% of people would buy from the first vendor to respond to an inquiry. So you must not </p></div>
517
518
519<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-12 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Kim Evans</p></div></div>
520
521
522<p class="has-x-small-font-size">·</p>
523
524
525<div class="wp-block-post-date"><time datetime="2021-02-24T18:51:04-08:00">Feb 24, 2021</time></div></div>
526</div>
527
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530<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/02/1-easy-way-to-increase-conversions/" target="_self"  style="height:250px"><img loading="lazy" decoding="async" width="822" height="514" src="https://mercsystems.com/wp-content/uploads/2021/02/Conversion-Funnel.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="1 Easy Way To Increase Conversions" style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2021/02/Conversion-Funnel.jpg 822w, https://mercsystems.com/wp-content/uploads/2021/02/Conversion-Funnel-300x188.jpg 300w, https://mercsystems.com/wp-content/uploads/2021/02/Conversion-Funnel-768x480.jpg 768w" sizes="(max-width: 822px) 100vw, 822px" /></a></figure></div>
531</div>
532
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535<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
536
537</li><li class="wp-block-post post-744 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized">
538
539<div class="wp-block-columns has-border-color is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex" style="border-color:#abb8c3;border-width:1px;border-radius:15px;margin-bottom:var(--wp--preset--spacing--medium);padding-top:var(--wp--preset--spacing--small);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--small);padding-left:var(--wp--preset--spacing--medium)">
540<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-container-core-column-is-layout-17 wp-block-column-is-layout-flow" style="flex-basis:75%"><h3 style="margin-top:var(--wp--preset--spacing--x-small);" class="wp-block-post-title"><a href="https://mercsystems.com/2021/01/stop-missing-your-steps-of-service/" target="_self" >Stop Missing Your Steps of Service</a></h3>
541
542<div class="wp-block-post-excerpt"><p class="wp-block-post-excerpt__excerpt">Does your company have steps of service? Silly question, right? OF COURSE, you have steps of service. From a one-man operation to a huge conglomerate with a myriad of employees, you must have specific steps taken with each patron in order to for your business model to work. Even resellers, B2B businesses, and other companies </p></div>
543
544
545<div class="wp-block-group has-neutral-color has-text-color is-nowrap is-layout-flex wp-container-core-group-is-layout-13 wp-block-group-is-layout-flex"><div class="wp-block-post-author"><div class="wp-block-post-author__content"><p class="wp-block-post-author__name">Kim Evans</p></div></div>
546
547
548<p class="has-x-small-font-size">·</p>
549
550
551<div class="wp-block-post-date"><time datetime="2021-01-12T00:56:34-08:00">Jan 12, 2021</time></div></div>
552</div>
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556<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:25%"><figure style="height:250px;" class="wp-block-post-featured-image"><a href="https://mercsystems.com/2021/01/stop-missing-your-steps-of-service/" target="_self"  style="height:250px"><img loading="lazy" decoding="async" width="1080" height="1080" src="https://mercsystems.com/wp-content/uploads/2021/01/a-8.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Stop Missing Your Steps of Service" style="border-radius:8px;height:250px;object-fit:cover;" srcset="https://mercsystems.com/wp-content/uploads/2021/01/a-8.jpg 1080w, https://mercsystems.com/wp-content/uploads/2021/01/a-8-300x300.jpg 300w, https://mercsystems.com/wp-content/uploads/2021/01/a-8-1024x1024.jpg 1024w, https://mercsystems.com/wp-content/uploads/2021/01/a-8-150x150.jpg 150w, https://mercsystems.com/wp-content/uploads/2021/01/a-8-768x768.jpg 768w" sizes="(max-width: 1080px) 100v
556w, 1080px" /></a></figure></div>
557</div>
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561<hr class="wp-block-separator has-text-color has-outline-color has-alpha-channel-opacity has-outline-background-color has-background is-style-wide" style="margin-bottom:var(--wp--preset--spacing--medium)"/>
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592
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