http://www.9virtues.com/npublic/commonjs/smartService/smartService.js

1var domain = ''
2if (__ce.env == "local") {
3    domain = "http://" + tenant.makeDomain
4}
5var lann = tenant.language == 'hn' ? 'es' : tenant.language
6var interwords = domain + "/npublic/commonjs/language/" + lann + ".js"
7$define([
8    'pl_util',
9    '/npublic/commonjs/emoji/emoji.js',
10    `/npublic/commonjs/cEditor/cEditor.js`,
11    'pl_toast',
12    interwords,
13    'cmsAjax',
14    '/npublic/commonjs/nouglify/marked.js',
15    '/npublic/commonjs/phoneCode/phoneCode.js',
16    'css!/npublic/commonjs/datePicker/datepicker.css',
17    '/npublic/commonjs/datePicker/datepicker.js',
18    'pl_multSelect'
19], function(u,emo,cEditor,plt,int,c,m,phoneCode,dpc,dp) {
20    class smartService {
21        constructor(option) {
22            this.res = option
23            this.settings = option.setting
24            this.automaticReply = JSON.parse(this.settings.automaticReply)
25            this.kefuHead = this.settings.headImg ? JSON.parse(this.settings.headImg).detail.watermarkUrl_symbol : ""
26            this.colorLayout = JSON.parse(this.settings.colorLayout)
27            this.color = this.colorLayout.windowColor
28            this.id = +new Date()
29            this.iconId = "smartIcon_" + this.id
30            this.conId = "smartService_" + this.id
31            this.nim = null
32            this.time = 7200
33            this.tTime=0
34            this.logout=false
35            this.tmpMsg=""
36            this.erroMsg = null
37            this.cEditor1 = null
38            this.sendBtn = null
39            this.timeLogoutEvent = null
40
41            this.greeting = null //自动话术定时任务
42            this.companyNoAnswerTimeout = null  //企业无应答计时任务
43            this.customreNoAnswerTimeout = null  //访客无应答计时任务
44            this.behaviorReportTimer = null; //上报行为轨迹计时任务
45            this.memberData = null;
46            this.isLoginFlag = null //是否登录
47            this.unreadMessageCount = 0; // 添加未读消息计数器
48            this.currentLang = ''
49            this.hasAlerted = false;
50
51            this.inviteSet = this.res?.inviteSet || {};
52            
53            console.log(this.res)
54            //判断是否需要显示表单
55            if(!this.res.submitChatFormFlag && this.res.enableChatForm){
56                this.needForm = true
57            }else{
58                this.needForm = false
59            }
60            this.init(this.needForm)
61
62
63            const root = document.documentElement;
64            root.style.setProperty('--smt-color', this.color);
65        }
66        //渲染dom
67        init(key){
68            if(this.res.enableAgentFlag) {
69                if(location.pathname == '/login.html') {
70                    return false;
71                }
72                setTimeout(() => {
73                    this.isLogin()
74                }, 1000);
75
76                // 初始化页面对象监听 30秒推荐商品
77                this.initPageObjListener();
78            }
79            if(key){//显示表单
80                $("body").append(this.getFormlog())
81                this.renderForm()
82            }else{//显示对话框
83                $("body").append(this.getDialog())
84                this.renderEvent()
85            }
86            //显示底部图标
87            if(this.colorLayout.entranceLocation==1){
88                $("body").append(this.getIcon())
89            }
90            //点击icon或按钮
91            $(document).on("click","[smartService]",()=>{
92                if($(".smartService.show").length>0){
93                    this.closeDialog()
94                }else{
95                    $(".greeting-btn").trigger('click')
96                    this.showFun()
97                }
98            })
99            //自动弹出
100            let smartServiceClose = sessionStorage.getItem('smartServiceClose')
101            if(this.colorLayout.showFlag==1 && smartServiceClose!='true'){
102                this.showFun()
103            } else {
104                if(this.res.enableAgentFlag && this.colorLayout.showFlag==2) {
105                    this.createGreetingPopup();
106                }
107            }
108            this.logNim();
109
110            window.addEventListener('beforeunload', function() {
111                // 保存当前页面的 URL 和标题到 sessionStorage
112                sessionStorage.setItem('currentPageUrl', window.location.href);
113                sessionStorage.setItem('currentPageTitle', document.title);
114
115                // 在页面卸载前清理定时器
116                if (this.behaviorReportTimer) {
117                    clearTimeout(this.behaviorReportTimer);
118                    this.behaviorReportTimer = null;
119                }
120            });
121            if(this.res.enableInvite) {
122                // 初始化行为轨迹上报
123                this.initBehaviorReport();
124                this.initScrollListener();
125                this.inviteSetFn();
126            }
127
128            if(window.ZQSensorsObj){
129                console.log("md智慧客服唤起")
130                let obj = {
131                    tenantId: tenant.tenantId, 
132                    iBusinessCode : "01",
133                    iBusinessName : "智慧客服业务线",
134                    iBusinessCustId : this.res.account
135                }
136                ZQSensorsObj.track('SmartServiceWakeUp',obj);
137            }
138
139            
140        }
141        isLogin(){
142            return c.cmsAjax.get('/fwebapi/member/detail/getMemberDetail').then(res => {
143                if (!res.data && (res.data.code || !res.data.user)) {
144                    this.isLoginFlag = false;

145                }else{
146                    if(res.data.code == 401) {
147                        // 未登录
148                        this.isLoginFlag = false;
149                        this.bindMember()
150                    } else {
151                        this.isLoginFlag = true;
152                        this.memberData = res;
153                    }
154                }
155                return this.isLoginFlag;
156            }).catch(err => {
157                this.isLoginFlag = false;
158                return false;
159            });
160        }
161
162        bindMember(){
163            c.cmsAjax.postJson(
164                `${this.res.domain}/visitormanager/intelligent/front/bindMember?tenantId=${tenant.tenantId}&instance=${tenant.bossProductInstance}`,
165                {
166                    "account":localStorage.getItem(`account_${tenant.tenantId}`),
167                    "memberId":getCookie('_memberId'),
168                }
169            ).then(res => {
170                if (res.data && res.data.code == 0) {
171                    this.createGreetingPopup
172                }
173            }).catch(err => {
174                // toLogin()
175            })
176        }
177        //表单初始化
178        renderForm(){
179            $("#"+this.conId+"-form").on("click",".sm_close",()=>{//关闭对话框
180                this.closeDialog()
181            }).on("input blur change valid",".msgform .p_inp",(e)=>{//表单校验
182                this.formValid($(e.currentTarget))
183            }).on("click",".msgform.workOrderMsgformBox .p_sub2",(e)=>{//表单提交
184                this.submitForm($(e.target),false, 'workOrder')
185            }).on("click",".msgform .p_sub",(e)=>{//表单提交
186                this.submitForm($(e.target),true)
187            }).on("click",".msgform .aggree input",(e)=>{//表单提交
188                if($(e.target).prop("checked")){
189                    $(e.target).parent().removeClass("noAggree")
190                }
191            }).on("click",".msgform .p_currentCode",(e)=>{//国家码
192                e.stopPropagation()
193                $(e.currentTarget).next(".p_codeList").toggle()
194            }).off("click",".p_phoneCode .p_codeItem").on("click",".p_phoneCode .p_codeItem",function(e){
195                e.stopPropagation()
196                $(e.currentTarget).addClass("p_active").siblings().removeClass("p_active")
197                let dialCode = $(e.currentTarget).find(".p_enDial").text()
198                let iso2 = $(e.currentTarget).find(".p_enCode").text()
199                let dialCodeDom = $(e.currentTarget).parents(".p_phoneCode").find(".p_currentCode span").eq(0)
200                let iso2Dom = $(e.currentTarget).parents(".p_phoneCode").find("[name='mobilePrefix']")
201                dialCodeDom.text(dialCode)
202                iso2Dom.val(dialCode+","+iso2)
203                $(e.currentTarget).parent(".p_codeList").hide()
204            })
205            //时间初始化
206            let dateInput = $("#"+this.conId+"-form").find(".j_date");
207            dateInput.each((i,e)=>{
208                let inp = $(e)
209                let subType = inp.find('.p_inp').attr('sub-type')
210                let dataP = inp.datePicker({
211                    hasShortcut: false,
212                    format: subType=='allDate'?'YYYY-MM-DD HH:mm:ss':'YYYY-MM-DD',
213                    hide: (type)=>{
214                        inp.find('.p_inp').trigger('change')
215                    }
216                });
217            })
218            //下拉初始化
219            let selectItem = $("#"+this.conId+"-form").find(".p_select");
220            selectItem.each((i,e)=>{
221                let inp = $(e)
222                let vinp = inp.find('.p_inp')
223                let subType = vinp.attr('sub-type')
224                let optInp = inp.find("input[name='dataItem']").val()
225                let placeholder = inp.find("input[name='dataItem']").attr('placeholder') || ''
226                if(optInp){
227                    let opts = []
228                    optInp = JSON.parse(optInp)
229                    optInp.forEach(e=>{
230                        opts.push({label:e.showValue,value:e.value})
231                    })
232                    let params = { 
233                        mult:subType=='selMulti'?true:false,//true为多选,false为单选
234                        option:opts,
235                        placeholder:placeholder,
236                        onChange:function(res){//选择框值变化返回结果
237                            if(subType=='selMulti'){
238                                vinp.val(res.join(",")).trigger("change");
239                            }else{
240                                vinp.val(res).trigger("change");
241                            }
242                        }
243                    }
244                    let multSelect= inp.find(".multSelect").multSelect(params);
245                }
246            })
247        }
248        //初始化窗口方法
249        renderEvent(){
250            //发送按钮
251            this.sendBtn = $("#"+this.conId).find(".sm_sendBtn")
252            //错误提示
253            this.erroMsg = $("#"+this.conId).find(".erroMsg")
254            //初始化编辑器
255            this.cEditor1 = new cEditor({
256                element:'.sm_editor',
257                height:50,
258                windowStyle:this.colorLayout.windowStyle,
259                voiceSwitch:this.settings.voiceSwitch,
260                onchange:(data)=>{
261                    if(data){
262                        this.sendBtn.removeClass("disabled")
263                    }else{
264                        this.sendBtn.addClass("disabled")
265                    }
266                },
267                onenter:()=>{
268                    this.sendBtn.trigger('click')
269                }
270            })
271            $("#"+this.conId).on("click",".sm_close",()=>{//关闭对话框
272                this.closeDialog()
273            }).on("click",".sm_sendBtn",(e)=>{//发送消息
274                if($(e.currentTarget).hasClass("disabled")){
275                    return
276                }
277                $(e.currentTarget).addClass("disabled")
278                let msg = this.handleEditorData(emo.emojiToHTML(this.cEditor1.getData()))
279                if(msg.length>5000){
280                    this.errorMsgFun(i18n.sms_tolong,'warning')
281                    return
282                }
283                let regstr = msg.replace(/\&nbsp\;/g,'').replace(/\n/g,'').trim()
284                let ar = encodeURI(regstr)
285                ar = ar.replace(/\%E2\%80\%8C/g,"")
286                if(ar==''){
287                    this.errorMsgFun(i18n.sms_empty,'warning')
288                    return
289                }
290                if(this.logout){
291                    this.tmpMsg = msg
292                    this.logNim()
293                    return 
294                }
295                
296                // 记录发送按钮点击时间
297                this.lastSendTime = new Date().getTime();
298                
299                this.sendText(msg)
300            }).on("click",".msgbtn a,.quea a",(e)=>{//选项按钮click，问题引导click
301                let url = $(e.target).attr("data-url")
302                if(url){
303                    window.open(url,"_blank")
304                }else{
305                    let msg = $(e.target).text()
306                    this.sendText(msg)
307                }
308            }).on("click",".cardInfo",(e)=>{//名片click
309                let url = $(e.currentTarget).attr("data-url")
310                if(url){
311                    window.open(url,"_blank")
312                }
313            }).on("click",".msgform.workOrderMsgformBox .p_sub2",(e)=>{//表单提交
314                // this.submitForm($(e.target),false, 'workOrder');
315                this.checkLoginAndSubmit($(e.target), false, 'workOrder');
316            }).on("input blur change valid",".msgform .p_inp",(e)=>{//表单校验
317                this.formValid($(e.target))
318            }).on("click",".msgform .p_sub",(e)=>{//表单提交
319                this.submitForm($(e.target))
320            }).on("click",".ktitle a",(e)=>{//知识库换一换
321                let cg = $(e.target).attr("cg")
322                let ag = $(e.target).attr("ag")
323                let p = $(e.target).parent(".ktitle").next(".faq")
324                if(ag>cg){
325                    cg++
326                }else if(ag==cg){
327                    cg=0
328                }
329                $(e.target).attr("cg",cg)
330                p.find('.knoa').hide()
331                p.find(`.knoa[group="${cg}"]`).show()
332            }).on("click",'.knoa a',(e)=>{//点击知识
333                let id = $(e.target).attr("biz")
334                this.clickKnowledge(id)
335            }).on("click",".reply a",(e)=>{//是否
336                if($(e.target).hasClass("disabled")){
337                    return
338                }
339                let obj = {
340                    accid:this.res.account,
341                    progressId:$(e.target).attr("progressid"),
342                    operateType:$(e.target).attr("data-id"),
343                    msg:decodeURIComponent($(e.target).attr("msg")),
344                }
345                $(e.target).addClass("clicked")
346                $(e.target).parent(".reply").find("a").addClass("disabled")
347                let url = `${this.res.domain}/visitormanager/intelligent/front/contentResearch?tenantId=${tenant.tenantId}&instance=${tenant.bossProductInstance}`
348                c.cmsAjax.postJson(url,obj).then((res)=>{
349                    console.log(res)
350                })
351            }).on("click",".msgform .p_currentCode",(e)=>{//国家码
352                e.stopPropagation()
353                $(e.currentTarget).next(".p_codeList").toggle()
354            }).off("click",".p_phoneCode .p_codeItem").on("click",".p_phoneCode .p_codeItem",(e)=>{
355                e.stopPropagation()
356                $(e.currentTarget).addClass("p_active").siblings().removeClass("p_active")
357                let dialCode = $(e.currentTarget).find(".p_enDial").text()
358                let iso2 = $(e.currentTarget).find(".p_enCode").text()
359                let dialCodeDom = $(e.currentTarget).parents(".p_phoneCode").find(".p_currentCode span").eq(0)
360                let iso2Dom = $(e.currentTarget).parents(".p_phoneCode").find("[name='mobilePrefix']")
361                dialCodeDom.text(dialCode)
362                iso2Dom.val(dialCode+","+iso2)
363                $(e.currentTarget).parent(".p_codeList").hide()
364            }).on("click",".sms_read",(e)=>{
365                let _this = $(e.currentTarget)
366                let item = _this.parents(".sm_msg")
367                let content = item.find(".msgcon").text()
368                if(content){
369                    if(_this.hasClass("active")){
370                        $(".ttsAudio").remove()
371                        _this.removeClass("active")
372                    }else{
373                        $require(['/npublic/commonjs/nouglify/bdAudio.js'],()=>{
374                            $("#"+this.conId).find(".sms_read").removeClass("active")
375                            _this.addClass("active")
376                            $.bdAudio({
377                                text:content,
378                                onEnd:()=>{
379                                    _this.removeClass("active")
380                                },
381                                onError:()=>{
382                                    _this.removeClass("active")
383                                }
384                            })
385                        })
386                    }
387                }
388            }).on("click", ".sm_tab_link", (e) => {
389                const tabId = $(e.currentTarget).data("tab");
390                
391                // 更新激活状态
392                $(".sm_tab_link").removeClass("active");
393                $(e.currentTarget).addClass("active");
394                
395                // 显示对应的内容区域
396                $(".sm_tab_content").removeClass("active").hide();
397                $("#" + tabId + "-tab").addClass("active").show();
398
399                if (tabId === "member") {
400                    this.loadMemberInfo();
401                }
402            }).on("click", ".quick_label_item", (e) => {
403                // 获取 data-type 和 data-index
404                const dataType = $(e.currentTarget).data("type");
405                const index = $(e.currentTarget).data("index");
406                
407                // 检查数据是否存在
408                if (!this.res.quickLabel || !Array.isArray(this.res.quickLabel) || index >= this.res.quickLabel.length) {
409                    return;
410                }
411                
412                // 获取对应的数据
413                const data = this.res.quickLabel[index];
414                
415                // 根据 data-type 处理不同逻辑
416                switch (dataType) {
417                    case 0: // AI搜索
418                        // 在文本框中添加 "#AI搜索：" 并聚焦
419                        const currentText = this.cEditor1.getData();
420                        
421                        // 检查是否已经包含 "#AI搜索："，如果包含则不重复添加
422                        const trimmedText = currentText.trim();
423                        if (trimmedText.startsWith(`#${i18n.aiSearch || 'AI搜索' }：`)) {
424                            // 如果已经包含，则直接聚焦到编辑器
425                            this.cEditor1.focus();
426                            
427                            // 将光标移到 "#AI搜索：" 之后
428                            setTimeout(() => {
429                                const editorElement = document.querySelector('.cEditor-area');
430                                if (editorElement) {
431                                    const textContent = editorElement.textContent || editorElement.innerText;
432                                    const aiSearchIndex = textContent.indexOf(`#${i18n.aiSearch || 'AI搜索' }：`);
433                                    
434                                    if (aiSearchIndex !== -1) {
435                                        const range = document.createRange();
436                                        const selection = window.getSelection();
437                                        
438                                        // 找到 "#AI搜索：" 后面的位置
439                                        const targetPosition = aiSearchIndex + `#${i18n.aiSearch || 'AI搜索' }：`.length;
440                                        
441                                        // 遍历节点找到正确的位置
442                                        let currentCharIndex = 0;
443                                        let found = false;

444                                        
445                                        const traverseNodes = (node) => {
446                                            if (found) return;
447                                            
448                                            if (node.nodeType === Node.TEXT_NODE) {
449                                                const nodeText = node.textContent;
450                                                const nodeEndIndex = currentCharIndex + nodeText.length;
451                                                
452                                                if (targetPosition >= currentCharIndex && targetPosition <= nodeEndIndex) {
453                                                    // 光标应该放在这个文本节点的特定位置
454                                                    range.setStart(node, targetPosition - currentCharIndex);
455                                                    range.collapse(true); // 光标放在插入点
456                                                    selection.removeAllRanges();
457                                                    selection.addRange(range);
458                                                    found = true;
459                                                    return;
460                                                }
461                                                currentCharIndex = nodeEndIndex;
462                                            } else if (node.nodeType === Node.ELEMENT_NODE) {
463                                                for (let child of node.childNodes) {
464                                                    if (found) break;
465                                                    traverseNodes(child);
466                                                }
467                                            }
468                                        };
469                                        
470                                        traverseNodes(editorElement);
471                                    }
472                                }
473                            }, 0);
474                            return;
475                        }
476                        
477                        // 如果没有包含 "#AI搜索："，则添加并聚焦到末尾
478                        // 使用正确的方法设置编辑器内容
479                        if (typeof this.cEditor1.setData === 'function') {
480                            this.cEditor1.setData(`#${i18n.aiSearch || 'AI搜索' }：` + currentText);
481                        } else if (typeof this.cEditor1.setValue === 'function') {
482                            this.cEditor1.setValue(`#${i18n.aiSearch || 'AI搜索' }：` + currentText);
483                        } else {
484                            // 如果没有专门的设置方法，尝试直接操作DOM
485                            const editorElement = document.querySelector('.cEditor-area');
486                            if (editorElement) {
487                                editorElement.innerHTML = `#${i18n.aiSearch || 'AI搜索' }：` + currentText;
488                            }
489                        }
490                        this.cEditor1.focus();
491                        
492                        // 将光标移到文本末尾
493                        setTimeout(() => {
494                            const editorElement = document.querySelector('.cEditor-area');
495                            if (editorElement) {
496                                const range = document.createRange();
497                                const selection = window.getSelection();
498                                range.selectNodeContents(editorElement);
499                                range.collapse(false); // 将光标移到末尾
500                                selection.removeAllRanges();
501                                selection.addRange(range);
502                            }
503                        }, 0);
504                        break;
505                    case 1: // 发送文本消息
506                        if (data.desc) {
507                            this.sendText(data.desc);
508                        }
509                        break;
510                    case 2: // 打开链接
511                        let url = '';
512                        let _self = '';
513                        if (data.linkUrl) {
514                            if(data.linkUrl.indexOf('http')>-1) {
515                                url = data.linkUrl;
516                            } else {
517                                url = location.origin + data.linkUrl
518                            }
519                        }
520                        _self = data.windowType == 0 ? '_self' : '_blank'
521                        window.open(url, _self);
522                        break;
523                    case 3: // 唤起第三方应用
524                        if (data.threePartyTools && data.threePartyTools.account) {
525                            this.launchThirdPartyApp(data.threePartyTools.type, data.threePartyTools.account, data.threePartyTools, $(e.currentTarget));
526                        }
527                        break;
528                    default:
529                        console.warn("未知的 data-type:", dataType);
530                }
531            }).on("click", ".m_tags_info_item", (e) =>{
532                const dataTag = $(e.currentTarget).data("tag");
533                switch (dataTag) {
534                    case i18n.myProfile || '我的资料':
535                        window.open('/sys/information')
536                        break;
537                    case i18n.myOrder || '我的订单':
538                        window.open('/sys/order/list')
539                        break;
540                    case i18n.myFavorite || '我的收藏':
541                        window.open('/sys/collection')
542                        break;
543                    case i18n.myService || '我的服务':
544                        window.open('/sys/workorder/list')
545                        break;
546                    default:
547                        console.warn("未知的 data-tag:", dataTag);
548                }
549            }).on('click', '.relatedIssuesItem', (e) => {
550                let msg = $(e.currentTarget).text();
551                this.sendText(msg)
552            }).on("click",".replys a",(e)=>{//是否
553                let wtText = $(e.target).parents('.sm_msg').prev().find('.msgcon').text();
554                if($(e.target).hasClass("disabled")){
555                    return
556                }
557                let obj = {
558                    accid:this.res.account,
559                    operateType:$(e.target).attr("data-id"),
560                    msg:decodeURIComponent(wtText),
561                }
562                $(e.target).addClass("clicked")
563                let $replys = $(e.target).closest(".replys")
564                $replys.find("a").addClass("disabled")
565                let msgTime = $replys.attr("data-time")
566                if(msgTime){
567                    localStorage.setItem('replyResearch_' + msgTime, '1')
568                }
569                let isResolved = $(e.target).attr("data-id") == "1"
570                let tipText = isResolved ? i18n.solved : i18n.ApologyReminder
571                this.handleMsg(`<p class="prompt">${tipText}</p>`)
572                let url = `${this.res.domain}/visitormanager/intelligent/front/agentContentResearch?tenantId=${tenant.tenantId}&instance=${tenant.bossProductInstance}`
573                c.cmsAjax.postJson(url,obj).then((res)=>{
574                    console.log(res)
575                })
576            }).on('click', '.addWechat', (e) => {
577                $(e.target).parents('.cards').toggleClass('wx');
578            });
579        }
580
581        loadMemberInfo() {
582            const memberTab = $("#member-tab");
583            if (memberTab.find(".memberBox").length > 0) {
584                // 如果已经加载过，直接显示
585                return;
586            }
587            
588            // 显示加载状态
589            memberTab.find(".member-loading").show();
590            
591            // 重新检查登录状态
592            this.isLogin().then(() => {
593                // 隐藏加载状态
594                memberTab.find(".member-loading").hide();
595                
596                // 重新生成会员中心内容
597                this.renderMemberInfo();
598            }).catch(() => {
599                // 隐藏加载状态
600                memberTab.find(".member-loading").hide();
601                
602                // 重新生成会员中心内容
603                this.renderMemberInfo();
604            });
605        }
606
607        // 渲染会员信息
608        renderMemberInfo() {
609            const memberTab = $("#member-tab");
610            const memberType = this.memberData && this.memberData.data && this.memberData.data.user && this.memberData.data.user.type || '';
611            
612            let img = $.handleDataImg(this.memberData?.data?.user?.avatar || this.kefuHead) || '/npublic/commonjs/smartService/kefu.png';
613            
614            // 动态生成会员标签
615            let memberTags = '';
616            if (this.res.memberSet && Array.isArray(this.res.memberSet)) {
617                memberTags = this.res.memberSet.map((tag, index) => {
618                    switch (tag) {
619                        case '我的资料':
620                            tag = i18n.myProfile;
621                            break;
622                        case '我的订单':
623                            tag = i18n.myOrder;
624                            break;
625                        case '我的服务':
626                            tag = i18n.myService;
627                            break;
628                        case '我的收藏':
629                            tag = i18n.myFavorite;
630                            break;
631                        default:
632                            break;
633                    }
634                    return `<div class="m_tags_info_item" data-tag="${tag}" data-index="${index}">

635                        <span class="tag-icon"></span>${tag}
636                    </div>`
637                }).join('');
638            }
639            
640            let memberContent = '';
641            let memberIcon = '';
642            if(memberType == 1) {
643                memberIcon = '<svg t="1767579004512" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="55622" width="200" height="200"><path d="M928.914286 934.765714H103.862857c-21.942857 0-40.96-10.24-40.96-33.645714 0-23.405714 17.554286-35.108571 40.96-35.108571h23.405714v-687.542858c0-42.422857 32.182857-76.068571 73.142858-76.068571h396.434285c39.497143 0 73.142857 33.645714 73.142857 76.068571v106.788572h168.228572c39.497143 0 73.142857 33.645714 73.142857 76.068571v504.685715h20.48c21.942857 0 40.96 11.702857 40.96 35.108571-2.925714 21.942857-20.48 33.645714-43.885714 33.645714zM610.011429 340.845714V159.451429H188.708571v705.097142h421.302858V340.845714z m242.834285 0H668.525714v525.165715h182.857143V340.845714z m-512 35.108572h-70.217143c-21.942857 0-40.96-19.017143-40.96-42.422857 0-23.405714 17.554286-42.422857 40.96-42.422858h70.217143c21.942857 0 40.96 19.017143 40.96 42.422858 0 23.405714-19.017143 42.422857-40.96 42.422857z m0 156.525714h-70.217143c-21.942857 0-40.96-19.017143-40.96-42.422857 0-23.405714 17.554286-42.422857 40.96-42.422857h70.217143c21.942857 0 40.96 19.017143 40.96 42.422857 0 23.405714-19.017143 42.422857-40.96 42.422857z m0 156.525714h-70.217143c-21.942857 0-40.96-19.017143-40.96-42.422857 0-23.405714 17.554286-42.422857 40.96-42.422857h70.217143c21.942857 0 40.96 19.017143 40.96 42.422857 0 23.405714-19.017143 42.422857-40.96 42.422857z m184.32-313.051428h-70.217143c-21.942857 0-40.96-19.017143-40.96-42.422857 0-23.405714 17.554286-42.422857 40.96-42.422858h70.217143c21.942857 0 40.96 19.017143 40.96 42.422858 0 23.405714-19.017143 42.422857-40.96 42.422857z m223.817143 181.394285c-21.942857 0-40.96-19.017143-40.96-42.422857v-40.96c0-23.405714 17.554286-42.422857 40.96-42.422857 21.942857 0 40.96 19.017143 40.96 42.422857v40.96c-1.462857 23.405714-19.017143 42.422857-40.96 42.422857z m0 190.171429c-21.942857 0-40.96-19.017143-40.96-42.422857v-40.96c0-23.405714 17.554286-42.422857 40.96-42.422857 21.942857 0 40.96 19.017143 40.96 42.422857v40.96c-1.462857 23.405714-19.017143 42.422857-40.96 42.422857zM525.165714 532.48h-70.217143c-21.942857 0-40.96-19.017143-40.96-42.422857 0-23.405714 17.554286-42.422857 40.96-42.422857h70.217143c21.942857 0 40.96 19.017143 40.96 42.422857 0 23.405714-19.017143 42.422857-40.96 42.422857z m0 156.525714h-70.217143c-21.942857 0-40.96-19.017143-40.96-42.422857 0-23.405714 17.554286-42.422857 40.96-42.422857h70.217143c21.942857 0 40.96 19.017143 40.96 42.422857 0 23.405714-19.017143 42.422857-40.96 42.422857z m0 0" fill="" p-id="55623"></path></svg>'
644            } else {
645                memberIcon = '<svg t="1767579610704" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="56692" width="200" height="200"><path d="M817.75830078125 230.556640625H206.24082031250003c-48.2361328125 0-87.36767578125 38.7703125-87.36767578125 86.5775390625v389.69824218749994c0 47.82392578125 39.131542968750004 86.61181640625 87.36767578125 86.61181640625h611.5174804687499c48.251953125 0 87.36767578125-38.787890625 87.36767578125-86.61181640625v-389.69824218749994c0-47.8072265625-39.11396484375-86.5775390625-87.36767578125-86.5775390625zM354.45341796875 359.9580078125c42.08466796875 0 82.90019531249999 34.80205078125 82.90019531249999 72.30234375s-39.268652343750006 75.27392578125-82.90019531249999 75.27392578125c-42.08642578125 0-80.73808593749999-41.75947265625-80.73808593749999-79.224609375 0-37.4994140625 38.651660156249996-68.35166015625 80.73808593749999-68.35166015625zM504.43261718749994 664.0419921875H206.08613281249995v-15.33955078125c0-73.69365234374999 46.9125-128.28515625 149.46503906249998-128.28515625 102.53583984375 0 148.88144531249998 51.996972656249994 148.88144531249998 121.809375 0 2.78173828125 0.18896484375 19.032714843750004 0 21.8162109375z m313.61923828125003-54.333984375c0 5.97744140625-6.2525390624999995 10.787695312499999-14.0185546875 10.787695312499999H570.01923828125c-7.7642578124999995 0-14.034375-4.81025390625-14.034375-10.787695312499999v-21.64306640625c0-5.961621093750001 6.270996093749999-10.8228515625 14.034375-10.8228515625h234.0140625c7.766015625 0 14.0185546875 4.86123046875 14.0185546875 10.8228515625v21.64306640625z m0-87.36679687499999c0 5.97744140625-6.2525390624999995 10.8228515625-14.0185546875 10.8228515625H570.01923828125c-7.7642578124999995 0-14.034375-4.84541015625-14.034375-10.8228515625v-21.64306640625c0-5.9607421875 6.270996093749999-10.82197265625 14.034375-10.82197265625h234.0140625c7.766015625 0 14.0185546875 4.86123046875 14.0185546875 10.82197265625v21.64306640625z m0-86.16357421874999c0 5.95986328125-6.2525390624999995 10.82109375-14.0185546875 10.82109375H570.01923828125c-7.7642578124999995 0-14.034375-4.8603515625-14.034375-10.82109375v

645-21.6439453125c0-5.9958984375 6.270996093749999-10.8228515625 14.034375-10.8228515625h234.0140625c7.766015625 0 14.0185546875 4.826953124999999 14.0185546875 10.8228515625v21.6439453125z m0 0" p-id="56693" fill=""></path></svg>'
646            }
647            if(this.isLoginFlag) {
648                memberContent = `
649                    <div class="memberBox">
650                        <div class="m_cards">
651                            <div class="m_icons">
652                                ${memberIcon}
653                            </div>
654                            <div class="member_img">
655                                <img src="${img}" alt="${this.settings.name}" la="la" />
656                            </div>
657                            <div class="member_info">
658                                <div class="member_title">${i18n.memberNum || '会员号'}：${getCookie('_memberId') || '******'}</div>
659                                <div style="display: none;"><svg t="1766114967975" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="10638" width="200" height="200"><path d="M68.266667 955.733333V519.304533c0-63.488 48.196267-114.8928 107.656533-114.8928h78.848v86.152534H175.9232c-14.882133 0-26.965333 12.9024-26.965333 28.740266v350.208H273.066667V242.688C273.066667 184.046933 321.536 136.533333 381.201067 136.533333h329.864533C770.798933 136.533333 819.2 184.046933 819.2 242.688V273.066667l28.8768 0.068266C907.537067 273.066667 955.733333 324.539733 955.733333 387.959467V955.733333H68.266667z m642.798933-739.601066H381.201067a26.760533 26.760533 0 0 0-27.0336 26.624v626.756266H409.6v-65.672533C409.6 736.938667 455.4752 682.666667 512 682.666667s102.4 54.272 102.4 121.173333v65.672533h123.630933l0.068267-626.824533a26.760533 26.760533 0 0 0-27.0336-26.555733z m137.0112 143.086933H819.2v510.293333h55.773867V387.959467a28.330667 28.330667 0 0 0-21.435734-28.125867l-5.461333-0.6144zM512 768c-16.725333 0-30.242133 16.042667-30.242133 35.84l-0.068267 65.672533h60.552533v-65.672533c0-19.797333-13.5168-35.84-30.242133-35.84zM637.815467 477.866667c24.7808 0 44.8512 15.291733 44.8512 34.133333s-20.0704 34.133333-44.8512 34.133333H454.4512C429.6704 546.133333 409.6 530.8416 409.6 512s20.0704-34.133333 44.8512-34.133333h183.364267z m0-136.533334c24.7808 0 44.8512 15.291733 44.8512 34.133334s-20.0704 34.133333-44.8512 34.133333H454.4512C429.6704 409.6 409.6 394.308267 409.6 375.466667s20.0704-34.133333 44.8512-34.133334h183.364267z" fill="#FFFFFF" p-id="10639"></path></svg>xxx公司</div>
660                            </div>
661                            <div class="m_mark"></div>
662                        </div>
663                        <div class="${memberTags == '' ? 'hideDom' : ''}">
664                            <div class="m_tags_title"><svg t="1766114780148" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="10493" width="200" height="200"><path d="M519.68 27.136c25.984 5.632 46.528 25.6 53.12 51.392l75.264 295.168a25.6 25.6 0 0 0 19.2 18.624l276.928 62.336a70.4 70.4 0 0 1-4.608 138.24l-268.8 41.856a25.6 25.6 0 0 0-21.184 20.416l-58.24 297.152a70.4 70.4 0 0 1-137.984 0.64l-61.44-297.792a25.6 25.6 0 0 0-21.248-20.16L88.32 592.32a70.4 70.4 0 0 1-5.12-138.24l269.376-61.312a25.6 25.6 0 0 0 19.328-19.456l63.936-292.48a70.4 70.4 0 0 1 83.84-53.76zM169.984 732.16a118.4 118.4 0 1 1 0 236.8 118.4 118.4 0 0 1 0-236.8zM504.96 123.584l-58.112 266.112a102.4 102.4 0 0 1-77.312 77.952l-236.416 53.76 248.96 37.696a102.4 102.4 0 0 1 82.752 71.68l2.24 8.896 54.976 266.432 52.096-265.728a102.4 102.4 0 0 1 75.776-79.68l8.96-1.856 235.52-36.672-244.096-54.912a102.4 102.4 0 0 1-73.984-65.472l-2.752-9.152L504.96 123.584z m-334.976 685.44a41.6 41.6 0 1 0 0 83.2 41.6 41.6 0 0 0 0-83.2zM850.816 32.832a38.4 38.4 0 0 1 38.4 38.4v60.48l64 0.384a38.4 38.4 0 0 1-0.448 76.8l-63.552-0.384v59.2a38.4 38.4 0 0 1-76.8 0v-59.584l-50.88-0.256a38.4 38.4 0 0 1 0.384-76.8l50.496 0.256v-60.096a38.4 38.4 0 0 1 38.4-38.4z" fill="#165DFC" p-id="10494"></path></svg>${i18n.quickOperation || '快捷操作'}</div>
665                            <div class="m_tags_info">
666                                ${memberTags}
667                            </div>
668                        </div>
669                    </div>
670                `
671            } else {
672                memberContent = `<div class="memberBox">
673                    <div class="member_info">
674                        <div class="member_title toLogin">
675                            <svg t="1775179815896" class="member_svg icon" viewB

675ox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="25331" width="200" height="200"><path d="M527.36 272.384a169.984 169.984 0 1 0 169.984 169.984 169.984 169.984 0 0 0-169.984-169.984z m0 256A84.992 84.992 0 1 1 614.4 442.368a84.992 84.992 0 0 1-87.04 84.992z m0-424.96a424.96 424.96 0 1 0 425.472 424.96A424.96 424.96 0 0 0 527.36 102.4z m0 764.928a339.456 339.456 0 0 1-162.816-41.472 127.488 127.488 0 0 1 120.32-86.016h106.496a107.008 107.008 0 0 1 102.4 83.456 340.48 340.48 0 0 1-166.4 43.008zM768 768a190.976 190.976 0 0 0-175.104-114.176H484.864a212.48 212.48 0 0 0-190.976 119.296A340.48 340.48 0 1 1 768 768z" p-id="25332" data-spm-anchor-id="a313x.search_index.0.i0.243e3a81EgyJdc" class="selected"></path></svg>
676                            <p>${i18n.loginMore || '登录后享受更多会员服务'}</p>
677                            <a href="/login.html" target="_blank"><svg t="1775180776389" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="27197" width="200" height="200"><path d="M0 0h1024v1024H0z" fill="#ffffff" fill-opacity="0" p-id="27198"></path><path d="M885.333333 298.666667v426.666666A202.922667 202.922667 0 0 1 682.666667 928h-170.666667a32 32 0 1 1 0-64h170.666667A138.837333 138.837333 0 0 0 821.333333 725.333333V298.666667A138.837333 138.837333 0 0 0 682.666667 160h-170.666667a32 32 0 1 1 0-64h170.666667A202.922667 202.922667 0 0 1 885.333333 298.666667z m-265.386666 190.72l-170.666667-170.666667a32 32 0 1 0-45.269333 45.269333l116.053333 116.053334H170.666667a32 32 0 1 0 0 64h349.397333l-116.053333 116.053333a32 32 0 1 0 45.226666 45.269333l170.666667-170.666666a32.042667 32.042667 0 0 0 0.042667-45.312z" fill="#ffffff" p-id="27199"></path></svg>${i18n.toLogin || '去登录'}</a>
678                        </div>
679                    </div>
680                </div>`
681            }
682            
683            memberTab.html(memberContent);
684            
685            // 重新绑定会员标签点击事件
686            memberTab.off("click", ".m_tags_info_item").on("click", ".m_tags_info_item", (e) => {
687                const dataTag = $(e.currentTarget).data("tag");
688                switch (dataTag) {
689                    case i18n.myProfile || '我的资料':
690                        window.open('/sys/information')
691                        break;
692                    case i18n.myOrder || '我的订单':
693                        window.open('/sys/order/list')
694                        break;
695                    case i18n.myFavorite || '我的收藏':
696                        window.open('/sys/collection')
697                        break;
698                    case i18n.myService || '我的服务':
699                        window.open('/sys/workorder/list')
700                        break;
701                    default:
702                        console.warn("未知的 data-tag:", dataTag);
703                }
704            });
705        }
706        // 唤起三方应用
707        launchThirdPartyApp(type, account, dataThreePartyTools, item) {
708            switch (type) {
709                case 1: // QQ企业版
710                    window.location.href = `tencent://message/?uin=${account}`;
711                    break;
712                case 2: // 阿里旺旺
713                    // window.location.href = `wangwang://sendmsg?uid=${account}`;
714                    break;
715                case 3: // 阿里旺旺E客服
716                    window.location.href = `http://amos.alicdn.com/getcid.aw?v=2&uid=${account}&site=cntaobao&s=2&groupid=0&charset=utf-8`;
717                    break;
718                case 4: // Skype
719                    window.location.href = `skype:${account}?chat`;
720                    break;
721                case 5: // WhatsApp
722                    window.location.href = `https://api.whatsapp.com/send?phone=${account}&text=Hello`;
723                    break;
724                case 6: // 微信
725                    // 微信通常无法直接通过链接唤起，可以提示用户复制微信号
726                    console.log(`微信：${account}`, dataThreePartyTools);
727                    this.showWeChatPrompt(dataThreePartyTools, item)
728                    break;
729                case 7: // 微信
730                    // 微信通常无法直接通过链接唤起，可以提示用户复制微信号
731                    console.log(`名片：${account}`, dataThreePartyTools);
732                    this.showWeChatPrompt(dataThreePartyTools, item)
733                    break;
734                case 8: // 邮件
735                    window.location.href = `mailto:${account}`;
736                    break;
737                case 9: // 电话
738                    window.location.href = `tel:${account}`;
739                    break;
740                case 10: // 链接
741                    window.location.href = `tel:${link}`;
742                    break;
743                case 11: // 自定义
744                    window.location.href = `tel:${link}`;
745                    break;
746                case 12: // 智慧客服
747                    window.location.href = `tel:${link}`;
748                    break;
749                default:
750                    console.warn("不支持的第三方应用类型:", type, account);
751                    // alert("暂不支持该第三方应用的唤起功能");
752            }
753        }
754        // 在 smartService 类中添加显示微信提示框的方法
755        showWeChatPrompt(data, item) {
756            item.addClass('active')
757            if(item.siblings().hasClass('active')) {
758                $('.wechat-prompt').remove();
759                // 移除已存在的提示框
760                item.siblings().removeClass('active');
761            }
762            
763            // 创建微信提示框 HTML
764            const wechatPromptHtml = `
765                <div class="wechat-prompt">
766                    <div style="text-align: center;">
767                        <img src="${__ce.imgStaticUrl[0] + '/' + data.imageUrlArr[0].detail.watermarkUrl_symbol}" alt="微信二维码" style="width: 120px; height: 120px; margin: 0 auto; display: block;" />
768                    </div>
769                    <div class="custom_close">

769<svg t="1767872926130" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="30359" width="200" height="200"><path d="M512 70.772034c-243.685892 0-441.227966 197.550776-441.227966 441.227966 0 243.685892 197.542074 441.227966 441.227966 441.227966S953.227966 755.685892 953.227966 512C953.227966 268.32281 755.685892 70.772034 512 70.772034zM713.983275 656.253462c15.919864 15.960476 15.919864 41.780941 0 57.700805-15.948873 15.960476-41.780941 15.960476-57.729813 0L512 569.712408l-144.294074 144.241858c-15.908261 15.960476-41.740329 15.960476-57.692102 0-15.908261-15.919864-15.908261-41.740329 0-57.700805l144.28247-144.241858-144.28247-144.28247c-15.908261-15.919864-15.908261-41.751932 0-57.700805 15.948873-15.919864 41.780941-15.919864 57.692102 0l144.294074 144.28247 144.253462-144.28247c15.948873-15.919864 41.780941-15.919864 57.729813 0 15.919864 15.948873 15.919864 41.780941 0 57.700805l-144.28247 144.28247L713.983275 656.253462z" p-id="30360"></path></svg></div>
770                </div>
771            `;
772            
773            // 获取触发点击的元素位置
774            const $triggerElement = $(event.target).closest('.quick_label_item');
775            const offset = $triggerElement.offset();
776            const windowWidth = $(window).width();
777            
778            // 添加提示框到页面
779            const $prompt = $(wechatPromptHtml);
780
781            $('body').append($prompt);
782
783            $prompt.css({
784                top: offset.top - $prompt.outerHeight() - 10,
785                left: offset.left - 23
786            });
787            
788            // 检查右侧边界
789            if (offset.left + $('.wechat-prompt').width() > windowWidth) {
790                $('.wechat-prompt').addClass('windowRight');
791                $prompt.css({
792                    top: top,
793                    left: 'auto',
794                    right: 20
795                });
796            }
797
798            $('.custom_close').on('click', function() {
799                $('.wechat-prompt').remove();
800                item.removeClass('active')
801            })
802
803            $(window).on('scroll', function() {
804                $('.wechat-prompt').remove();
805                item.removeClass('active')
806            })
807
808            $('.quick_labels').on('scroll', function() {
809                $('.wechat-prompt').remove();
810                item.removeClass('active')
811            })
812        }
813        //点击知识
814        clickKnowledge(id){
815            this.handleReply(true)
816            let obj = {
817                accid:this.res.account,
818                bizId:id,
819            }
820            let url = `${this.res.domain}/visitormanager/intelligent/front/knowledgeTitleClick?tenantId=${tenant.tenantId}&instance=${tenant.bossProductInstance}`
821            c.cmsAjax.postJson(url,obj).then((res)=>{
822                console.log(res)
823            })
824        }
825        //正在回复
826        handleReply(key){
827            if(key){
828                $(".sm_reply").remove()
829                let msg = {
830                    type:"text",
831                    from:"reply",
832                    text:`<div class="dot-loader"><div class="dot"></div><div class="dot"></div><div class="dot"></div></div>`
833                }
834                this.handleMsg(msg)
835            }else{//清除回复
836                $(".sm_reply").remove()
837            }
838        }
839        getFormValue(item){
840            if(item.hasClass('p_checkbox') || item.hasClass('p_radio')){//复选框
841                let inp = item.find("input:checked"),tmpValue=[]
842                inp.each(function(i,e){
843                    tmpValue.push($(e).val())
844                })
845                return tmpValue.join(",")
846            }else{
847                return item.val() ? item.val().trim() : ""
848            }
849        }
850        //表单项校验
851        formValid(input){
852            let code = input.attr("data-type")
853            let formId = input.parents(".formIt")
854            let errorMsg = formId.find(".errorMsg")
855            let v = this.getFormValue(input)
856            let required = formId.attr('required')
857            if(!v){
858                if(required){
859                    formId.addClass("invalid")

860                    errorMsg.text(i18n.sms_error2)
861                }else{
862                    formId.removeClass("invalid")
863                    errorMsg.text("")
864                }
865            }else{
866                if(code=='mobile' && !/^[0-9\+-]+$/.test(v)){
867                    formId.addClass("invalid")
868                    errorMsg.text(i18n.form_invalidMobile)
869                }else if(code=='email' && !/^[^\s@]+@[^\s@]+\.[^\s@]+$/.test(v)){
870                    formId.addClass("invalid")
871                    errorMsg.text(i18n.form_invalidEmail)
872                }else{
873                    formId.removeClass("invalid")
874                    errorMsg.text("")
875                }
876            }
877        }
878        //提交表单
879        submitForm(e,isForm, workOrder){
880            let form = e.parents(".msgform")
881            form.find(".p_inp").trigger("valid")
882            let invalid = form.find(`.invalid`).length
883            if(invalid==0){
884                let aggree = form.find(".aggree input")
885                if(aggree.length>0 && !aggree.prop("checked") && isForm){
886                    aggree.parent().addClass("noAggree")
887                    return
888                }else{
889                    aggree.parent().removeClass("noAggree")
890                }
891                let obj = {
892                    accid:this.res.account,
893                    terminal:this.getTerminal(),
894                    source:location.href
895                }
896                if(localStorage.getItem("ga4_cbo_custom_id")){
897                    obj.deviceNo = localStorage.getItem("ga4_cbo_custom_id")
898                }
899                if(!isForm){
900                    obj.progressId = form.attr("progressId")
901                }
902                form.find(".p_inp").each((i,e)=>{
903                    obj[$(e).attr("name")]=this.getFormValue($(e))
904                })
905                if(!isForm){
906                    this.handleReply(true)
907                }
908                let url = ``;
909                if(workOrder) {
910                    url = `${this.res.domain}/visitormanager/intelligent/front/addWork?tenantId=${tenant.tenantId}&instance=${tenant.bossProductInstance}`;
911                    obj.memberId = getCookie('_memberId') || '';
912                } else {
913                    url = `${this.res.domain}/visitormanager/intelligent/front/addClue?tenantId=${tenant.tenantId}&instance=${tenant.bossProductInstance}`
914                }
915                
916                c.cmsAjax.postJson(url,obj).then((res)=>{
917                    console.log(res)
918                    if(res.status==200 && res.data){
919                        if(res.data.code==200){
920                            if(isForm){
921                                this.needForm = false
922                                this.init(false)
923                                this.showFun()
924                            }else{
925                                if(workOrder) {
926                                    form.hide().siblings('.successBox').show();
927                                }
928                                this.handleReply(false)
929                                this.errorMsgFun(i18n.sms_success,'success')
930                            }
931                        }else if(res.data.code==10004){
932                            if(isForm){
933                                $.pl_toast({msg:i18n.sms_error1})
934                            }else{
935                                this.handleReply(false)
936                                this.errorMsgFun(i18n.sms_error1,'warning')
937                            }
938                        }
939                    }
940                })
941            }
942        }
943        //关闭窗口
944        closeDialog(){
945            //加入主动关闭标识
946            sessionStorage.setItem('smartServiceClose','true')
947            if(this.needForm){
948                $("#"+this.conId+"-form").removeClass("show")
949                return
950            }
951            $("#"+this.conId).removeClass("show")
952            this.cEditor1.clear()
953            //清除自动话术
954            clearInterval(this.greeting)
955            //清除访客无应答计时
956            clearTimeout(this.customreNoAnswerTimeout)
957            //清除企业无应答计时
958            clearTimeout(this.companyNoAnswerTimeout)
959            if(!this.logout){
960                this.renderLogout(true)
961            }
962            this.cleanup();
963        }
964        //登出，渲染提示
965        renderLogout(k){
966            console.log('退出')
967            this.logout=true
968            clearInterval(this.timeLogoutEvent)
969            // this.nim.disconnect()
970            if(!k){
971                this.handleMsg(`<p class="prompt">———  ${i18n.sms_dk}   ———</p>`)
972            }
973        }
974        //html转symbol
975        handleEditorData(msg){
976            //span前边
977            let reg1 = /<span[\w\W]*?name=("|')/g
978            let arr = msg.match(reg1)
979            if(arr){

980                arr.forEach(e=>{
981                    msg = msg.replace(new RegExp(e,'g'),'')
982                })
983            }
984            //span后边
985            let reg2 = new RegExp(/\][\w\W]*?<\/span>/,'g')
986            let arr2 = msg.match(reg2)
987            if(arr2){
988                arr2.forEach(e=>{
989                    msg = msg.replace(new RegExp(e,'g'),']')
990                })
991            }
992            //div前边
993            msg = msg.replace(/<div>/g,'\n')
994            //div后边
995            msg = msg.replace(/<\/div>/g,'')
996            //br
997            msg = msg.replace(/<br>/g,'\n')
998            //空格
999            msg = msg.replace(/\&nbsp\;/g,' ')
1000            return msg
1001        }
1002        //错误提示
1003        errorMsgFun(txt,type){
1004            let ttype = type || "error"
1005            this.errorToast({type:ttype,msg:txt})
1006        }
1007        //错误提示-新
1008        errorToast(obj){
1009            let dialog = $("#"+this.conId+" .sm_dialog")
1010            let id = "toast_"+ +new Date()
1011            let iconObj = {
1012                'success':`<svg t="1723688024929" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="1723" width="200" height="200"><path d="M511.434623 63.564711c-247.428276 0-448.010617 200.582341-448.010617 448.01164 0 247.430322 200.581318 448.01164 448.010617 448.01164 247.432369 0 448.012663-200.581318 448.012663-448.01164C959.447287 264.147052 758.865969 63.564711 511.434623 63.564711zM773.519714 382.576325 447.871959 704.039781 245.771031 507.044128l63.996546-68.093864 138.15964 138.15964 261.086343-261.087367L773.519714 382.576325z" p-id="1724"></path></svg>`,
1013                'warning':`<svg t="1723688042921" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="1869" width="200" height="200"><path d="M511.6 64.6c-247.4 0-448 200.6-448 448s200.6 448 448 448 448-200.6 448-448-200.6-448-448-448z m-0.1 717.9c-29.8 0-54-24.2-54-54s24.2-54 54-54 54 24.2 54 54c-0.1 29.9-24.2 54-54 54z m51.4-216.1c-1.5 27.9-24.1 50.1-51 53 2 0.2 3.7 1.1 5.7 1.1h-11.2c1.9 0 3.7-0.9 5.6-1.1-27-2.9-49.1-24.6-50.4-53l-12.4-269.7c-1.4-29.9 22-54.2 51.9-54.2H526c30 0 53.1 23.7 51.4 54.2l-14.5 269.7z" p-id="1870"></path></svg>`,
1014                'error':`<svg t="1723686236199" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="1577" width="200" height="200"><path d="M827.392 195.584q65.536 65.536 97.792 147.456t32.256 167.936-32.256 167.936-97.792 147.456-147.456 98.304-167.936 32.768-168.448-32.768-147.968-98.304-98.304-147.456-32.768-167.936 32.768-167.936 98.304-147.456 147.968-97.792 168.448-32.256 167.936 32.256 147.456 97.792zM720.896 715.776q21.504-21.504 18.944-49.152t-24.064-49.152l-107.52-107.52 107.52-107.52q21.504-21.504 24.064-49.152t-18.944-49.152-51.712-21.504-51.712 21.504l-107.52 106.496-104.448-104.448q-21.504-20.48-49.152-23.04t-49.152 17.92q-21.504 21.504-21.504 52.224t21.504 52.224l104.448 104.448-104.448 104.448q-21.504 21.504-21.504 51.712t21.504 51.712 49.152 18.944 49.152-24.064l104.448-104.448 107.52 107.52q21.504 21.504 51.712 21.504t51.712-21.504z" p-id="1578"></path></svg>`
1015            }
1016            dialog.append(`
1017                <div class="errorCon">
1018                    <div class="errorToast ${obj.type}" id="${id}">
1019                        ${iconObj[obj.type]||iconObj.error}<span>${obj.msg}</span>
1020                    </div>
1021                </div>
1022            `)
1023            var st = setTimeout(()=>{
1024                $("#"+id).remove()
1025            },2000)
1026        }
1027        //发送消息
1028        sendText(msg){
1029            this.sensitiveFun(msg,(words)=>{
1030                if(words.length>0){
1031                    this.errorToast({type:'error',msg:window.i18n.form_mgc+":"+words.join(",")})
1032                    return
1033                }
1034                var tms = this.nim.sendText({
1035                    scene: 'p2p',
1036                    to: this.settings.account,
1037                    text: msg,
1038                    done: (error, msg)=>{
1039                        if(error){
1040                            this.errorMsgFun(i18n.sms_fail,'error')
1041                            return
1042                        }
1043                        console.log('发送消息' ,msg);
1044                        this.handleMsg(msg)
1045                        this.handleReply(true)
1046                        this.cEditor1.clear()
1047                        this.cEditor1.focus()
1048                        if(!this.res.enableSmartCustomer){
1049                            //启动企业无应答计时
1050                            this.companyNoAnswerFun()
1051                            //清除自动话术
1052                            clearInterval(this.greeting)
1053                            //清除访客无应答计时
1054                            clearTimeout(this.customreNoAnswerTimeout)
1055                        }
1056                    }
1057                });
1058            })
1059            
1060        }
1061        //敏感词过滤
1062        sensitiveFun(v,callback){
1063            let url = "/fwebapi/cms/sensitive/findContentContainWords"
1064            c.cmsAjax.postJson(url,{content:v,type:1}).then((res)=>{
1065                try{
1066                    callback(res.data.result)
1067                }catch(e){
1068                    callback([])
1069                }
1070            }).catch((err)=>{
1071                callback([])
1072            })
1073        }
1074        //登录nim
1075        logNim(){
1076            $require(['/npublic/commonjs/smartService/NIM_Web_SDK_v9.6.4.js'],()=>{
1077                this.tTime=0
1078                this.timeLogout()
1079                if(this.nim){
1080                    this.nim.connect()
1081                    return
1082                }
1083                this.nim = SDK.NIM.getInstance({
1084                    debug: false,   // 是否开启日志，将其打印到console。集成开发阶段建议打开。
1085                    appKey: this.res.appKey,
1086                    account: this.res.account,
1087                    token: this.res.token,
1088                    db:false, //若不要开启数据库请设置false。SDK默认为true。
1089                    onconnect: ()=> {
1090                        console.log('连接成功');
1091                        this.logout=false
1092                        if(this.tmpMsg){
1093                            this.sendText(this.tmpMsg)
1094                            this.tmpMsg=""
1095                        }
1096                        
1097                        // 连接成功后隐藏 loading 消息
1098                        this.hideLoadingMessage();
1099                        
1100                        if(!this.res.enableSmartCustomer){
1101                            console.log('启动默认话术',this.automaticReply)
1102                            //启动默认话术
1103                            this.greetingFun()
1104                        }
1105                        // $("#"+this.conId+" .cEditor-area").focus()
1106                        this.unreadMessageCount = this.getUnreadCountFromStorage(); // 添加未读消息计数器
1107                        this.updateUnreadBadge(); // 更新未读消息角标
1108                    },
1109                    onwillreconnect: (obj)=> {
1110                        // 此时说明 SDK 已经断开连接, 请开发者在界面上提示用户连接已断开, 而且正在重新建立连接
1111                        console.log('即将重连',obj.retryCount,obj.duration);
1112                    },
1113                    ondisconnect: (error)=> {
1114                        // 此时说明 SDK 处于断开状态, 开发者此时应该根据错误码提示相应的错误信息, 并且跳转到登录页面
1115                        console.log('丢失连接',error);
1116                    },
1117                    onerror: (error)=> {
1118                        console.log('发生错误',error);
1119                    },
1120                    onroamingmsgs: (obj)=> {
1121                        console.log('收到漫游消息', obj);

1122                        obj.msgs.forEach(e=>{
1123                            this.handleMsg(e)
1124                        })
1125                    },
1126                    onofflinemsgs: (obj)=> {
1127                        console.log('收到离线消息', obj);
1128                        obj.msgs.forEach(e=>{
1129                            this.handleMsg(e)
1130                        })
1131                    },
1132                    onmsg: (msg)=> {
1133                        console.log('收到消息', msg);
1134                        this.handleReply(false)
1135                        // 收到消息时也隐藏 loading 消息
1136                        this.hideLoadingMessage();
1137
1138                        // 检测窗口是否显示
1139                        const isWindowVisible = $(".smartService.show").length > 0;
1140                        
1141                        if (!isWindowVisible) {
1142                            // 窗口隐藏状态下收到消息，增加未读计数
1143                            this.unreadMessageCount++;
1144                        }
1145                        
1146                        this.handleMsg(msg,true)
1147
1148                        // 更新未读角标
1149                        this.updateUnreadBadge();
1150
1151                        // 跑马灯：仅在窗口未打开且是客服消息时触发
1152                        if (!isWindowVisible && msg.from == this.settings.account) {
1153                            let invitationType = this.inviteSet && this.inviteSet.invitation && this.inviteSet.invitation.invitationType
1154                            if (invitationType == 1 || invitationType == 3) {
1155                                let hasStrategyType = false
1156                                if (msg.type === 'custom') {
1157                                    try {
1158                                        let msgObject = JSON.parse(msg.content)
1159                                        hasStrategyType = !!(msgObject.aiAgent && msgObject.aiAgent.strategyType)
1160                                    } catch(e) {}
1161                                }
1162                                if (hasStrategyType) {
1163                                    this.showMarquee(msg)
1164                                }
1165                            }
1166                        }
1167                        
1168                        if(!this.res.enableSmartCustomer){
1169                            //启动访客无应答计时
1170                            this.noAnswerFun()
1171                            //清除企业无应答任务
1172                            clearTimeout(this.companyNoAnswerTimeout)
1173                        }
1174                    }
1175                });
1176            })
1177        }
1178        //企业无应答话术
1179        companyNoAnswerFun(){
1180            console.log('企业无应答开始计时')
1181            let time = this.automaticReply.companyNoAnswerInterval
1182            let unit = this.automaticReply.companyNoAnswerIntervalUnit == 'm' ? 60 : 1
1183            this.companyNoAnswerTimeout = setTimeout(()=>{
1184                let msg = {
1185                    type:"text",
1186                    from:this.settings.account,
1187                    text:this.automaticReply.companyNoAnswerSpeech
1188                }
1189                this.handleMsg(msg)
1190                clearTimeout(this.companyNoAnswerTimeout)
1191            },time*unit*1000)                     
1192        }
1193        //访客无应答话术
1194        noAnswerFun(){
1195            console.log('访客无应答开始计时')
1196            let time = this.automaticReply.noAnswerInterval
1197            let unit = this.automaticReply.noAnswerIntervalUnit == 'm' ? 60 : 1
1198            this.customreNoAnswerTimeout = setTimeout(()=>{
1199                let msg = {
1200                    type:"text",
1201                    from:this.settings.account,
1202                    text:this.automaticReply.noAnswerSpeech
1203                }
1204                this.handleMsg(msg)
1205                clearTimeout(this.customreNoAnswerTimeout)
1206            },time*unit*1000)                               
1207        }
1208        //默认自动话术
1209        greetingFun(){
1210            let msgList = []
1211            for(var i = 0; i<this.automaticReply.greetingRotationNum; i++){
1212                if(this.automaticReply.greeting1){
1213                    msgList.push({
1214                        type:"text",
1215                        from:this.settings.account,
1216                        text:this.automaticReply.greeting1
1217                    })
1218                }
1219                if(this.automaticReply.greeting2){
1220                    msgList.push({
1221                        type:"text",
1222                        from:this.settings.account,
1223                        text:this.automaticReply.greeting2
1224                    })
1225                }
1226                if(this.automaticReply.greeting3){
1227                    msgList.push({
1228                        type:"text",
1229                        from:this.settings.account,
1230                        text:this.automaticReply.greeting3
1231                    })
1232                }
1233            }
1234            console.log(msgList)
1235            var i = 0
1236            this.handleMsg(msgList[i])
1237            this.greeting = setInterval(()=>{
1238                i++
1239                if(i>=msgList.length){
1240                    i = 0
1241                    clearInterval(this.greeting)
1242                    return 
1243                }
1244                this.handleMsg(msgList[i])
1245            },this.automaticReply.speechContentInterval*1000)
1246        }
1247        //定时退出任务
1248        timeLogout(){
1249            this.timeLogoutEvent = setInterval(()=>{
1250                this.tTime++
1251                // console.log(this.tTime,this.time)
1252                if(this.tTime>=this.time){
1253                    this.renderLogout()
1254                }
1255            },1000)
1256        }
1257        //渲染消息
1258        handleMsg(msg,k){
1259            if(msg.from == this.settings.account){
1260                if(!msg.time){
1261                    msg.time = +new Date()
1262                }
1263                $('.sm_output').append(this.adminHtml(msg,k))
1264            }else if(msg.from == this.res.account){
1265                if(!msg.time){
1266                    msg.time = +new Date()
1267                }
1268                $('.sm_output').append(this.customerHtml(msg))
1269            }else if(msg.from == 'reply'){
1270                if(!msg.time){
1271                    msg.time = +new Date()
1272                }
1273                $('.sm_output').append(this.adminHtml(msg))
1274            }else{
1275                $('.sm_output').append(msg)
1276            }
1277
1278            // 只显示最后一个 aiAgent_reply
1279            const $allReplies = $('.sm_output .aiAgent_reply')
1280            $allReplies.hide()
1281            $allReplies.last().show()
1282            $allReplies.each(function() {
1283                if($(this).find('a.clicked').length) {
1284                    $(this).show()
1285                }
1286            })
1287            // adminHtml 执行完后：sm_msg 下有可见的 aiAgent_reply 则给 msgcon 加 mb20，否则移除
1288            $('.sm_output .sm_msg').each(function() {
1289                const $aiAgentReply = $(this).find('.aiAgent_reply')
1290                $(this).find('.msgcon').toggleClass('mb20', $aiAgentReply.length > 0 && $aiAgentReply.is(':visible'))
1291            })
1292
1293            // 如果用户未登录，检查是否需要添加登录提示到当天第一条消息
1294            if (this.res.memberFlag) {
1295                // 检查是否已确认未登录
1296                if (this.isLoginFlag === false) {
1297                    // 延迟执行，确保DOM已渲染
1298                    setTimeout(() => {
1299                        this.addLoginPromptToFirstMessage();
1300                    }, 0);
1301                } else if (this.isLoginFlag === null) {

1302                    // 如果尚未确定登录状态，先获取状态再决定
1303                    // this.isLogin().then(() => {
1304                    //     if (this.isLoginFlag === false) {
1305                    //         setTimeout(() => {
1306                    //             this.addLoginPromptToFirstMessage();
1307                    //         }, 0);
1308                    //     }
1309                    // });
1310                }
1311            }
1312
1313    
1314            $('.sm_output').scrollTop(99999999)
1315            $('.sm_output a[href!="javascript:;"]').attr("target","_blank")
1316            $('.sm_output a[href^="mailto:"],.sm_output a[href^="tel:"]').attr("rel","nofollow")
1317            setTimeout(()=>{
1318                $('.sm_output').scrollTop(99999)
1319            },1000)
1320
1321            this.tTime=0;
1322            
1323            // 检查是否是漫游消息并且窗口已经显示
1324            const isRoamingMsg = (msg.from == this.settings.account || msg.from == this.res.account || msg.from == 'reply') && 
1325                                !k; // k 参数为 false 或 undefined 时表示是漫游消息
1326            const isWindowVisible = $(".smartService.show").length > 0;
1327            if (isRoamingMsg && isWindowVisible && this.lastSendTime) {
1328                // 如果是漫游消息且窗口已显示，且之前点击过发送按钮
1329                const msgTime = msg.time || +new Date();
1330                if (msgTime > this.lastSendTime) {
1331                    // 如果消息时间在点击发送按钮之后，添加提示
1332                    this.addCurrentSessionTipIfNeeded();
1333                    // 清除发送时间记录，避免重复添加提示
1334                    // this.lastSendTime = null;
1335                }
1336            } else {
1337                if (!this.lastSendTime && this.res.enableAgentFlag) {
1338                    this.manageMessagesDisplay();
1339                }
1340            }
1341
1342            // 显示最后一个 .sm_msg.ad 中的 .aiAgent_relatedIssues
1343            this.showLastRelatedIssues();
1344        }
1345        // 添加登录提示到消息内容中
1346        addLoginPromptToFirstMessage() {
1347            // 暂时只有两种语言
1348            const langArr = [
1349                { "zh_CN": "登录会员,可享受更多专属服务和优惠" },
1350                { "en": "Logged-in members, can enjoy more exclusive services and discounts" },
1351                // { "de": "Angemeldete Mitglieder, können mehr exklusive Dienste und Rabatte genießen" },
1352                // { "fr": "Les membres connectés, peuvent profiter de plus de services exclusifs et de réductions" },
1353                // { "ru": "Авторизованные участники, могут наслаждаться большим количеством эксклюзивных услуг и скидок" },
1354                // { "pt": "Membros conectados, podem desfrutar de mais serviços exclusivos e descontos" },
1355                // { "ko": "로그인한 회원, 더 많은 독점 서비스와 할인 혜택을 누릴 수 있습니다" },
1356                // { "ja": "ログイン会員, より多くの専用サービスと割引をお楽しみいただけます" },
1357                // { "es": "Los miembros conectados, pueden disfrutar de más servicios exclusivos y descuentos" },
1358                // { "ar": "الأعضاء المسجلين, يمكنهم الاستمتاع بمزيد من الخدمات والحسومات الحصرية" },
1359                // { "it": "I membri connessi, possono godere di più servizi esclusivi e sconti" },
1360                // { "bn": "লগইন করা সদস্য, আরও বিশেষ সেবা এবং ছাড় উপভোগ করতে পারেন" },
1361                // { "da": "Loggede medlemmer, kan nyde flere eksklusive tjenester og rabatte" },
1362                // { "idn": "Anggota yang masuk, dapat menikmati lebih banyak layanan eksklusif dan diskon" },
1363                // { "th": "สมาชิกที่ล็อกอิน, สามารถใช้บริการและสิทธิพิเศษเพิ่มเติมได้" },
1364                // { "vi": "Thành viên đã đăng nhập, có thể tận hưởng nhiều dịch vụ và ưu đãi độc quyền hơn" },
1365                // { "tr": "Giriş yapmış üyeler, daha fazla özel hizmet ve indirimden yararlanabilir" },
1366                // { "nl": "Ingelogde leden, kunnen genieten van meer exclusieve services en kortingen" },
1367                // { "pl": "Zalogowani członkowie, mogą korzystać z więcej wyłącznych usług i rabatów" },
1368                // { "zh_HN": "登錄會員,可享受更多專屬服務和優惠" },
1369                // { "cs": "Přihlášení členové, mohou užívat více exkluzivních služeb a slev" },
1370                // { "ee": "Sisse logitud liikmed, saavad nautida rohkem eksklusiivseid teenuseid ja soodustusi" },
1371                // { "fi": "Kirjautuneet jäsenet, voivat nauttia enemmän yksityiskohtaisia palveluita ja alennuksia" },
1372                // { "el": "Οι συνδεδεμένοι μέλη, μπορούν να απολαύσουν περισσότερες αποκλειστικές υπηρεσίες και προσφορές" },

1373                // { "hu": "A bejelentkezett tagok, élvezhetik a további kizárólagos szolgáltatásokat és kedvezményeket" },
1374                // { "gg": "Вхід здійснивші членів, можуть скористатися додатковими ексклюзивними послугами та знижками" },
1375                // { "hr": "Prijavljeni članovi, mogu uživati više ekskluzivnih usluga i popusta" },
1376                // { "ga": "Is féidir le baill logáilte isteach, tairbhe a bhaint as níos mó seirbhísí agus lascainní eisiacha" },
1377                // { "ro": "Membrii conectați, pot beneficia de mai multe servicii și reduceri exclusive" },
1378                // { "lv": "Pierakstījušies biedri, var izmantot vairāk ekskluzīvu pakalpojumu un atlaidi" },
1379                // { "mt": "Il-membri logġati, jistgħu jgawdu aktar servizzi u sconti eksklużivi" },
1380                // { "sk": "Prihlásení členovia, môžu užívať viac exkluzívnych služieb a zľav" },
1381                // { "si": "ප්‍රවේශ කර ඇති සభ్యుల, වැඩි ප්‍රමාණයක විශේෂ සේවා සහ සкид දීම් ලබා ගත හැකිය" },
1382                // { "sv": "Inloggade medlemmar, kan njuta av fler exklusiva tjänster och rabatter" },
1383                // { "lt": "Prisijungę nariai, gali naudotis daugiau išskirtinių paslaugų ir nuolaidų" },
1384                // { "ml": "ലോഗിൻ ചെയ്ത അംഗങ്ങൾ, കൂടുതൽ പ്രത്യേക സേവനങ്ങളും കിഴിവുകളും ലഭിക്കും" },
1385                // { "bur": "ဝင်ရောက်ထားသောအဖွဲ့ဝင်များ, ပိုမိုအထူးသတ်မှတ်ထားသောဝန်ဆောင်မှုများနှင့်လျှော့စျေးများကိုသုံးစွဲနိုင်သည်" },
1386                // { "kh": "សមាជិកដែលបានចូលគណនី, អាចទទួលបានសេវាកម្ម និងការបញ្ចុះតម្លៃពិសេសបន្ថែមទៀត" },
1387                // { "la": "Membri qui sunt logati, pot profita de mai multe servicii si reduceri exclusive" },
1388                // { "ph": "Ang mga miyembrong nakalog-in, ay maaaring mag-enjoy ng higit pang mga eksklusibong serbisyo at diskwento" },
1389                // { "fa": "اعضای وارد شده, می‌توانند از خدمات و تخفیف‌های انحصاری بیشتری لذت ببرند" },
1390                // { "uk": "Увійшовші члени, можуть скористатися додатковими ексклюзивними послугами та знижками" },
1391                // { "ta": "உள்நுழைந்த உறுப்பினர்கள், மேலும் சிறப்பு சேவைகள் மற்றும் தள்ளுபடிகள் கிடைக்கும்" },
1392                // { "mn": "Нэвтэрсэн гишүүд, илүү дэлхийдээ шилдэг үйлчилгээ болон хямдрал авах боломжтой" },
1393                // { "kk": "Кіруші мүшелер, көбірек есклюзивті қызметтер мен жеңілдіктер беріледі" },
1394                // { "hi": "लॉग इन किए गए सदस्य, अधिक विशेष सेवाओं और छूटों का आनंद ले सकते हैं" }
1395            ]
1396            let lang = this.currentLang || 'zh_CN';
1397            console.log('当前使用语言', lang);
1398            let custText = langArr.filter(item => item[lang])[0][lang]
1399            const $output = $('.sm_output');
1400            const $messages = $output.find('.sm_msg');
1401            
1402            // 获取今天的日期（时间戳）
1403            const today = new Date();
1404            today.setHours(0, 0, 0, 0);
1405            const todayTimestamp = today.getTime();
1406            
1407            // 找到今天的第一条消息
1408            let firstTodayMessage = null;
1409            $messages.each(function() {
1410                const msgTime = parseInt($(this).attr('data-time')) || 0;
1411                if (msgTime >= todayTimestamp) {
1412                    firstTodayMessage = $(this);
1413                    return false; // 跳出循环
1414                }
1415            });
1416            
1417            // 如果找到了今天的第一条消息，并且还没有添加登录提示，则添加
1418            if (firstTodayMessage && !firstTodayMessage.find('.login-prompt').length) {
1419                const $msgCon = firstTodayMessage.find('.msgcon .cItem').last();
1420                if ($msgCon.length > 0) {
1421                    // 在msgcon中添加登录提示
1422                    const loginPrompt = $(`<div class="cItem login-prompt" style="font-weight: 600;"><a href="/login.html" target="_blank">

1422${custText.split(',')[0] || i18n.loginMember || '登录会员'}</a>${custText.split(',')[1] || i18n.loginMore2 || '可享受更多专属服务和优惠'}</div>`);
1423                    $msgCon.after(loginPrompt);
1424                } else {
1425                    // 如果没有msgcon，添加到消息主体中
1426                    // const loginPrompt = $(`<div class="cItem login-prompt" style="font-weight: 600;"><a href="/login.html">${custText.split(',')[0] || i18n.loginMember || '登录会员'}</a>${custText.split(',')[1] || i18n.loginMore2 || '可享受更多专属服务和优惠'}</div>`);
1427                    // firstTodayMessage.after(loginPrompt);
1428                }
1429            }
1430        }
1431        addCurrentSessionTipIfNeeded() {
1432            const $output = $('.sm_output');
1433            const $messages = $output.find('.sm_msg');
1434            
1435            // 检查是否已存在提示
1436            if ($output.find('.current-session-tip').length > 0) {
1437                return; // 已存在提示，无需再次添加
1438            }
1439            
1440            // 只有在有消息时添加提示
1441            if ($messages.length > 0 && this.lastSendTime) {
1442                let firstNewMessage = null;
1443                
1444                // 遍历所有消息，找到第一条时间大于 lastSendTime 的消息
1445                $messages.each(function() {
1446                    const msgTime = $(this).data('time') || +new Date($(this).find('.time').text());
1447                    if (msgTime > this.lastSendTime) {
1448                        firstNewMessage = $(this);
1449                        return false; // 跳出循环
1450                    }
1451                }.bind(this));
1452                
1453                // 如果找到了第一条新消息，在它前面添加提示
1454                if (firstNewMessage) {
1455                    const tipElement = $(`<div class="current-session-tip" style="text-align: center; padding: 5px; color: #666; font-size: 12px;display:none">以下是当前会话</div>`);
1456                    firstNewMessage.before(tipElement);
1457                } else {
1458                    // 如果没找到，说明所有消息都是旧的，在最后添加提示
1459                    const tipElement = $(`<div class="current-session-tip" style="display: block; overflow: hidden; text-align: center; padding: 20px 5px; color: #666; font-size: 12px;display:none">以下是当前会话</div>`);
1460                    $messages.last().before(tipElement);
1461                }
1462            }
1463        }
1464        //客服消息
1465        adminHtml(obj,k){
1466            // mock 数据
1467            // aiAgent自定义消息&相关内容
1468            // obj.content = '{"aiAgent":{"msg":"公司的详细地址信息如下：\\n\\n- **公司名称**：北京市****科技股份有限公司\\n- **办公地点**：北京市大兴区亦庄经济开发区\\n- **联系方式**：\\n  - 客服电话：400-000-0000\\n  - 总机电话：+86-(0)000-8800880\\n  - 邮箱：[email protected]\\n\\n以上信息提供了该公司的基本联系渠道和地址，方便您进行进一步的沟通和联系。","source":[{"http://1292842294.xuoumaill.cn/leader/1866749757845753856.html":"UU原创文章文件查看编辑åŽ

1468†å²ä¹¦ç­¾å·¥å…·çª—口帮助中心呀呀呀24892iworiowir……&#……&￥……uwir伞兵粉白不orio"},{"http://1292842294.xuoumaill.cn/leader/1866749757845753856.html":"UU原创文章文件查看编辑历史书签工具窗口帮助中心呀呀呀24892iworiowir……&#……&￥……uwir伞兵粉白不orio"},{"http://1292842294.xuoumaill.cn/leader/1866749757845753856.html":"UU原创文章文件查看编辑历史书签工具窗口帮助中心呀呀呀24892iworiowir……&#……&￥……uwir伞兵粉白不orio"}],"relatedIssues":["你的功能和主要用途是什么？","我可以如何更好地使用你来解决我的问题？","你与其他人智能助手相比有什么特色或优势？"]},"AIFlag":"机器人","lang":"zh_CN","paramSort":["aiAgent"]}'
1469            // {"msg":"{\"AIFlag\":\"机器人\",\"title\":\"您好！欢迎访问中企动力科技股份有限公司，我是官网智能客服，很高兴为您服务！北京大兴的您初次来访，为您介绍下，我们有建站、SEO等服务，请问有什么可以帮您？\",\"lang\":\"zh_CN\",\"paramSort\":[\"title\"]}"}
1470            // workOrder类型
1471            // obj.content = '{"workOrder":{"button":"提交","input":[{"dataItem":[{"name":"测试","value":"2223e09c89354279a30de70432403fea"},{"name":"特 殊 字 符","value":"bb0f933e46024a4e8155df363ee6df67"}],"code":"woClassifyId","dataType":"select","dataSubType":"redio","name":"工单类型","required":1},{"code":"custDesc","dataType":"multiTxt","dataSubType":"","name":"工单描述","required":0},{"code":"custLinkName","dataType":"text","dataSubType":"singleText","name":"联系人","required":1},{"code":"custLinkMobile","dataType":"mobile","dataSubType":"","name":"联系人手机","required":1},{"code":"custLinkEmail","dataType":"email","dataSubType":"","name":"联系人邮箱","required":0}],"method":"post","title":"创建工单","url":"/visitormanager/intelligent/front/addWork?instance=DEMO_d7b32a226a134f7a9daf2e2e8720249f&tenantId=311227"},"AIFlag":"机器人","paramSort":["workOrder"]}'
1472            // thirdTool
1473            // obj.content = '{"thirdTool":{"name":"fddfdfdf","type":1,"account":"233445","threePartyTools":{"name":"","type":1,"account":""}},"AIFlag":"机器人","paramSort":["thirdTool"]}'
1474            // obj.content = {
1475            //         "AIFlag": "机器人",
1476            //         "internationalEntry": "正在为您转接中...",
1477            //         "paramSort": [
1478            //             "internationalEntry"
1479            //         ]
1480            //     }
1481
1482            let msg = []
1483            let msg2 = []
1484            let w100 = ''
1485            let reply = ``
1486            let mb20 = ''
1487            // console.log(obj, this.res.replyResearch, k, 'adasdasdasdobj');
1488            if(obj.content) {
1489                try {
1490                    let contentObj = JSON.parse(obj.content)
1491                    if(contentObj.aiAgent && contentObj.aiAgent.relatedIssues) {
1492                        if(this.res.replyResearch && k) {
1493                            const _isClicked = localStorage.getItem('replyResearch_' + obj.time)
1494                            const _dc = _isClicked ? ' disabled' : ''
1495                            reply = `<div class="replys aiAgent_reply" data-time="${obj.time}">
1496                                <a href="javascript:;" class="replyBtn replyY${_dc}" data-id="1" msg="${encodeURIComponent(contentObj.aiAgent.msg)}"><svg t="1727148138116" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="957" width="200" height="200"><path d="M881.504 356.352l-200.864 0.576c11.2-20.32 66.432-127.488 51.808-242.144-6.144-48.16-37.568-85.376-88.576-104.768-19.936-7.552-117.6-20.928-147.168 6.336-20.512 20.224-18.944 47.552-17.088 79.232 0.864 15.264 1.888 32.576 1.056 50.592-4.992 52.032-11.936 79.744-25.696 102.272-41.6 68.288-112 105.536-127.04 107.968H35.648c-19.68 0-35.648 15.36-35.648 34.336v447.552c0 18.976 15.968 34.336 35.648 34.336l299.776-0.192 0.896 0.736c26.592 21.248 97.28 77.664 214.24 77.664h234.752c65.28 0 117.984-34.496 137.504-90.016l0.64-1.984c2.4-8.576 9.152-27.872 16.96-50.24 31.296-89.6 83.68-239.552 83.68-321.088 0-84.576-50.624-131.168-142.592-131.168zM71.264 804h112.8V425.056H71.264v378.944z m801.6-17.28c-8.48 24.384-14.72 42.24-17.824 52.928-14.048 38.4-53.344 42.56-69.728 42.56h-234.752c-91.296 0-145.6-43.36-168.768-61.888-11.52-9.216-20.672-16.512-35.328-16.512H255.296V425.056h72.64c40.64 0 136.48-56.576 188.48-141.824 22.4-36.736 30.08-77.248 35.296-132.288a534.4 534.4 0 0 0-0.96-59.2c-0.448-7.616-0.96-16.384-0.96-22.976 20.416-1.184 57.28 1.216 67.968 5.12 27.04 10.272 40.992 25.92 43.968 49.28 12.256 96.192-38.176 191.008-43.968 201.504l-1.152 2.176a66.848 66.848 0 0 0 4.864 66.464 72.64 72.64 0 0 0 60.8 31.68h199.232c59.68 0 71.36 22.944 71.36 62.528 0 70.304-52.032 219.2-80 299.2z" p-id="958"></path></svg>${i18n.sms_resolved}</a><a href="javascript:;" class="replyBtn replyN${_dc}" data-id="0" msg="${encodeURIComponent(contentObj.aiAgent.msg)}">

1496<svg t="1727148138116" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="957" width="200" height="200"><path d="M881.504 356.352l-200.864 0.576c11.2-20.32 66.432-127.488 51.808-242.144-6.144-48.16-37.568-85.376-88.576-104.768-19.936-7.552-117.6-20.928-147.168 6.336-20.512 20.224-18.944 47.552-17.088 79.232 0.864 15.264 1.888 32.576 1.056 50.592-4.992 52.032-11.936 79.744-25.696 102.272-41.6 68.288-112 105.536-127.04 107.968H35.648c-19.68 0-35.648 15.36-35.648 34.336v447.552c0 18.976 15.968 34.336 35.648 34.336l299.776-0.192 0.896 0.736c26.592 21.248 97.28 77.664 214.24 77.664h234.752c65.28 0 117.984-34.496 137.504-90.016l0.64-1.984c2.4-8.576 9.152-27.872 16.96-50.24 31.296-89.6 83.68-239.552 83.68-321.088 0-84.576-50.624-131.168-142.592-131.168zM71.264 804h112.8V425.056H71.264v378.944z m801.6-17.28c-8.48 24.384-14.72 42.24-17.824 52.928-14.048 38.4-53.344 42.56-69.728 42.56h-234.752c-91.296 0-145.6-43.36-168.768-61.888-11.52-9.216-20.672-16.512-35.328-16.512H255.296V425.056h72.64c40.64 0 136.48-56.576 188.48-141.824 22.4-36.736 30.08-77.248 35.296-132.288a534.4 534.4 0 0 0-0.96-59.2c-0.448-7.616-0.96-16.384-0.96-22.976 20.416-1.184 57.28 1.216 67.968 5.12 27.04 10.272 40.992 25.92 43.968 49.28 12.256 96.192-38.176 191.008-43.968 201.504l-1.152 2.176a66.848 66.848 0 0 0 4.864 66.464 72.64 72.64 0 0 0 60.8 31.68h199.232c59.68 0 71.36 22.944 71.36 62.528 0 70.304-52.032 219.2-80 299.2z" p-id="958"></path></svg>${i18n.sms_unresolved}</a>
1497                            </div>`
1498                        }
1499                    }
1500                } catch(e) {}
1501            }
1502            if(obj.type=="text"){
1503                msg.push(this.getMsg(obj.text,"text"))
1504            }else if(obj.type=="custom"){
1505                try{
1506                    let msgObject = JSON.parse(obj.content)
1507                    if(msgObject.lang) {
1508                        this.currentLang = msgObject.lang;
1509                    }
1510                    for(var i in msgObject.paramSort){
1511                        let key = msgObject.paramSort[i]
1512                        let msgDom = this.getMsg(msgObject[key],key,k)
1513                        if(key!="card" && key!="form" && key!="knowledge"){
1514                            if(msgDom){
1515                                msg.push(msgDom)
1516                            }
1517                            if(key=='questionTip'){
1518                                w100 = 'w100'
1519                            }
1520                            if(key=='aiAgent') {
1521                                mb20 = 'mb20'
1522                                msg.push(reply)
1523                            }
1524                        }else{
1525                            msg2.push(msgDom)
1526                        }
1527                    }
1528                }catch(e){}
1529            }
1530            let msgdom = ``
1531            if(msg.length>0){
1532                msgdom = `<div class="msgcon ${w100} ${mb20}">${msg.join("")}</div>`
1533            }
1534            let readdom = ``
1535            if(this.settings.voiceSwitch==1){
1536                readdom = `<a href="javascript:;" class="sms_read"><svg t="1758765065638" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="19162" width="128" height="128"><path d="M534.002 120.373c-9.072 0-18.606 3.172-26.314 9.534L280.869 325.875H121.643c-34.475 0-62.154 27.679-62.154 61.702l-0.452 268.551c0 34.023 28.131 62.145 62.606 62.145h161.494l223.648 176.016c8.159 6.805 17.241 9.517 26.313 9.517 21.761 0 41.73-16.782 41.73-41.271l0.904-700.873c0.462-24.508-19.951-41.289-41.73-41.289z m-20.873 699.968L321.244 669.276c-10.889-8.612-24.498-13.148-38.107-13.148H120.73l0.913-268.108 159.226-0.442c14.973 0 29.034-5.458 40.375-14.974L514.04 206.121l-0.911 614.22zM696.409 308.633c-14.07-9.516-33.58-5.44-42.652 8.63-9.517 14.052-5.44 33.562 8.629 42.635 48.075 32.215 77.119 85.288 77.119 141.992 0 54.879-27.219 106.605-72.582 138.803-14.07 9.994-17.242 29.044-7.266 43.096 5.901 8.63 15.417 13.166 25.41 13.166 6.344 0 12.688-1.824 17.686-5.9 61.702-44 98.436-114.775 98.436-189.625-0.001-77.118-39.002-149.241-104.78-192.797z" p-id="19163"></path>

1536<path d="M827.503 195.684c-12.705-11.341-32.215-10.438-43.557 2.268-11.34 12.705-10.419 32.198 2.269 43.539 74.407 66.699 117.043 161.502 117.043 260.399 0 96.629-39.003 186.435-109.777 253.134-12.244 11.784-13.148 31.294-1.364 43.539 5.9 6.361 14.07 9.533 22.682 9.533 7.708 0 15.435-2.729 21.318-8.63C919.135 720.541 964.96 614.839 964.96 501.43c0.442-115.678-49.458-227.263-137.457-305.746z" p-id="19164"></path></svg></svg></a>`
1537            }
1538            if(msg.length>0 || msg2.length>0){
1539                return `
1540                    <div class="sm_msg ad ${obj.from=='reply'?'sm_reply':''}" data-time="${obj.time}">
1541                        <div class="msgtitle">
1542                            <span class="name">${this.settings.name}</span>
1543                            <span class="time">${$.formatDate(new Date(obj.time),'yyyy-MM-dd hh:mm')}</span>
1544                            ${readdom}
1545                        </div>
1546                        ${msgdom}
1547                        ${msg2.join("")}
1548                    </div>
1549                `
1550            }else{
1551                return ``
1552            }
1553        }
1554        isArray(it){
1555            return Object.prototype.toString.call(it) === "[object Array]"
1556        }
1557        //消息按类型返回结构
1558        getMsg(value,type,k){
1559            if(!value || value.length==0 || (value.input && value.input.length==0)){
1560                return ``
1561            }
1562            switch(type){
1563                case 'text':
1564                case 'title':
1565                    return `<div class="cItem">${marked.parse(emo.symbolToHtml(value))}</div>`;
1566                case 'image':
1567                    return `<div class="cItem"><img src="${$.handleDataImg(value)}" alt="img" la="la" /></div>`;
1568                case 'button':
1569                    let arr = []
1570                    value.forEach(e=>{
1571                        arr.push(`<a href="javascript:;" data-url="${e.url}" >${e.name}</a>`)
1572                    })
1573                    return `<div class="cItem msgbtn">${arr.join("")}</div>`;
1574                case 'questionTip':
1575                    let tips = []
1576                    value.forEach((e,i)=>{
1577                        tips.push(`<div class="quea"><a href="javascript:;" data-url="${e.url}">${e.name}</a></div>`)
1578                    })
1579                    return `<div class="cItem msgquestion">${tips.join("")}</div>`;
1580                case 'knowledge':
1581                    return this.getKnowledge(value,type,k)
1582                case 'card':
1583                    return `<div class="cardInfo" data-url="${value.url}">
1584                        <div class="cardmark"><span>${i18n.sms_card}</span><img src="/npublic/commonjs/smartService/zs.png" alt="zs" la="la" /></div>
1585                        <div class="cinfo">
1586                            <div class="cardImg"><img src="${$.handleDataImg(value.headImg)}" alt="head" la="la" /></div>
1587                            <div class="cardName">
1588                                <p class="name">${value.name}</p>
1589                                <p class="label">${value.role}</p>
1590                            </div>
1591                        </div>
1592                    </div>`;
1593                case 'form':
1594                    let formItems = []
1595                    console.log(value.input,12345)
1596                    value.input.forEach(e=>{
1597                        let item = ``
1598                        if(e.fixed==1){
1599                            if(e.ishide===false || e.showName || e.note){
1600                                item = this.getFixedFormItem(e)
1601                            }else if(e.ishide===undefined){
1602                                let k = e.noRequired ? false : true
1603                                item = this.getFixedFormItem(e,k)
1604                            }
1605                        }else if(e.fixed==0 && !e.ishide){
1606                            item = this.getFormItem(e)
1607                        }else if(e.fixed == undefined){
1608                            item = this.getFixedFormItem(e,true)
1609                        }
1610                        if(item){
1611                            formItems.push(item)
1612                        }
1613                    })
1614                    let aggree = ``
1615                    let icon = ``
1616                    if(value.msgAuthFlag){
1617                        aggree = `<div class="formIt aggree">
1618                            <input type="checkbox" name="as" id="as" />
1619                            <label class="formItLabel" for="as">${value.msgAuth}</label>
1620                        </div>`
1621                        icon = `<svg t="1723621189390" class="icon" viewB

1621ox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="1223" width="200" height="200"><path d="M417.1264 947.4048L315.392 621.568l442.368-293.6832-476.928 233.8304L50.0736 311.552a45.568 45.568 0 0 1 30.7712-76.3904l841.6256-50.4832a45.568 45.568 0 0 1 40.7552 70.6048L498.688 958.9248a45.568 45.568 0 0 1-81.5104-11.52z" p-id="1224"></path></svg>`
1622                    }
1623                    return `<div class="msgcon msgform" progressId="${value.progressId}">
1624                        ${formItems.join("")}
1625                        ${aggree}
1626                        <div class="formIt"><a href="javascript:;" class="p_sub">${icon}${i18n.sms_submit}</a></div>
1627                    </div>`;
1628                case "thirdTool":
1629                    let thirdItems = this.isArray(value) ? value : [value];
1630                    let links = thirdItems.map(item => {
1631                    let itemLink = '';
1632                    switch (item.type) {
1633                            
1634                        case 1: // QQ企业版
1635                            itemLink = `<a href="tencent://message/?uin=${item.account}" data-name="${item.name}" class="thirdToolMedia"><svg t="1766971256390" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="77662" width="200" height="200"><path d="M499.073251 971.1616c-6.8096-4.096-16.384-10.8544-23.9616-10.8544-5.9392 0-13.7216 5.7344-20.48 9.3696a71.0144 71.0144 0 0 1-20.48 5.12l3.1744-17.3568 25.2416-17.3568h47.5648l5.6832 34.4064a43.52 43.52 0 0 1-16.896-3.4304z m-193.9456 50.1248c-96.2048 4.5056-176.0256-28.16-178.2784-72.96s73.9328-84.736 170.1376-89.0368 176.0256 28.16 178.2784 72.96-73.9328 84.5312-170.1376 89.0368z m340.0704 0c-96.1536-4.5056-172.288-44.4416-170.0352-89.2416s81.92-77.4656 178.1248-72.96 172.288 44.4416 170.0352 89.2416-81.92 77.4656-178.1248 72.96z m0 0" fill="#F2B624" p-id="77663"></path><path d="M474.702051 961.6896c-198.2976 0-359.8848-131.072-359.8848-338.6368 0-203.7248 160.768-368.64 359.0656-368.64s359.0656 165.1712 359.0656 368.64c0 206.336-159.9488 338.6368-358.4 338.6368z m421.8368-162.2016c-25.088 51.6096-167.3728-145.92-98.6624-348.16 0 0 174.08 174.4896 98.6624 348.16z m-841.2672 0.0512c-78.1824-170.3424 92.7744-349.8496 92.7744-349.8496 70.0416 200.8064-67.6864 401.1008-92.7744 349.8496z m0 0" fill="#191919" p-id="77664"></path><path d="M198.631651 644.2496c0 164.9152 109.312 296.192 276.7872 296.192s275.6096-131.2768 275.6096-296.192c0-157.2864-119.3984-277.0432-276.224-277.0432s-276.1728 119.552-276.1728 277.0432z m0 0" fill="#FAFAFB" p-id="77665"></path><path d="M790.708451 390.8608c10.24 0 18.6368 4.0448 18.6368 9.0624s-7.0656 29.7472-17.3568 29.7472-19.9168-24.7808-19.9168-29.7472 8.3456-9.0624 18.6368-9.0624z m-632.064 1.3312c10.24 0 18.3296 4.5056 18.3296 10.24s-8.0896 30.72-18.176 30.72-18.432-24.9856-18.432-30.72 8.192-10.24 18.3296-10.24z m0 0" fill="#D32F19" p-id="77666"></path><path d="M801.562851 343.1424c-5.12 183.808-56.32 230.0928-327.68 230.0928s-327.68-44.032-327.68-227.9424C146.049251 144.5888 292.583651 0 473.268451 0s333.312 163.0208 328.2432 343.04z m0 0" fill="#191919" p-id="77667"></path><path d="M352.231651 777.0112c-26.5728 0.7168-88.6784-7.2192-104.704-24.9344-6.7584-7.424-8.0384-12.032-8.0384-29.0304a655.36 655.36 0 0 1 20.1728-165.8368c64.6656-72.8064 112.64 32.4608 112.64 32.4608v167.2192a19.7632 19.7632 0 0 1-20.0704 20.1216z m122.88-134.2464c-165.5808 0-323.328-82.4832-364.3392-144.9472 1.7408-3.84 21.4016-73.1648 29.4912-97.536 16.9472 35.84 112.64 144.1792 334.7968 144.1792s321.792-119.7568 333.7728-148.48c12.1856 35.84 26.6752 94.4128 28.4672 101.632-64.512 84.7872-216.064 144.9472-362.2912 144.9472z m0 0" fill="#D32F19" p-id="77668"></path><path d="M331.751651 252.5184c-1.8944-48.0768 24.1152-88.2176 58.0608-89.5488s62.976 35.84 64.8192 84.1728S430.465251 335.36 396.519651 337.0496 333.492451 300.544 331.751651 252.5184z m163.84-2.56c0-48.0768 27.5456-87.04 61.44-87.04s61.44 38.9632 61.44 87.04-27.5456 87.04-61.44 87.04-61.44-38.9632-61.44-87.04z m0 0" fill="#FFFFFF" p-id="77669"></path><path d="M622.311651 461.3632c-71.68 37.376-90.624 59.0336-148.48 59.0848-56.32 0-76.4928-21.7088-148.48-59.0848-112.9984-58.7264-62.5664-63.6416 9.4208-85.0944 42.6496-12.6976 101.3248-18.7392 139.1616-18.7392s96.4608 6.1952 139.1616 18.8928c71.936 21.4016 122.368 26.368 9.2672 85.0944z m0 0" fill="#EFB024" p-id="77670"></path><path d="M649.191651 408.7296s-22.272 31.4368-82.944 53.6576c-31.744 11.6224-45.056 39.1168-91.3408 39.1168s-59.392-27.3408-91.0848-39.1168c-59.6992-22.4768-82.7904-53.6576-82.7904-53.6576 13.4656 9.9328 67.072 49.6128 174.08 49.6128s160.8192-39.8848 174.08-49.6128z m0 0" fill="#8A3322" p-id="77671"></path><path d="M579.252451 275.6096a8.1408 8.1408 0 0 1-8.3968-7.8336v-1.792c0-20.48-8.2944-36.3008-18.944-36.3008s-18.944 15.9232-18.944 36.3008v1.792a8.448 8.448 0 0 1-16.7936 0v-1.792c0-30.72 14.7456-51.968 35.84-51.968s35.84 21.3504 35.84 51.968v1.792a8.1408 8.1408 0 0 1-8.6016 7.8336z m-145.1008-24.4736c1.792 22.6304-10.5472 42.7008-27.5456 44.9024

1635s-32.2048-14.336-33.9968-36.9664 10.3424-42.7008 27.4944-44.9024 32.256 14.336 34.048 36.9664z m0 0" fill="#191919" p-id="77672"></path><path d="M423.911651 249.088c0 8.448-4.096 15.7184-9.7792 16.1792s-10.24-5.9904-10.6496-14.4896 4.1472-15.7184 9.7792-16.2304 10.24 6.0416 10.6496 14.5408z m0 0" fill="#FFFFFF" p-id="77673"></path></svg>${item.name}</a>`;
1636                            break;
1637                        case 2: // 阿里旺旺
1638                            // itemLink = `wangwang://sendmsg?uid=${item.account}`;
1639                            itemLink = `<a href="http://amos.alicdn.com/getcid.aw?v=2&uid=${item.account}&site=cntaobao&s=2&groupid=0&charset=utf-8" data-name="${item.name}"><svg t="1766971781975" class="icon" viewBox="0 0 1097 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="78267" width="200" height="200"><path d="M597.15072 121.12384c-86.82496-68.02432-246.528-120.17152-246.528-120.17152s39.92576 66.85184 47.36 141.97248c-179.63008 59.54048-308.74624 222.208-308.74624 413.84448 0 241.88416 205.8752 438.05184 459.77088 438.05184S1008.64 798.64832 1008.64 556.69248c0-226.45248-180.224-412.60032-411.42272-435.56352l-0.06656-0.00512z" fill="#33C9F2" p-id="78268"></path><path d="M580.75648 384.14848c-38.76352 9.87648-56.39168 22.08768-91.86816 29.25568 39.35232 22.16448 70.72768 98.37568 29.84448 171.008 37.15584 0 59.24352-1.82784 92.96384-1.82784 24.64768-39.49568 25.52832-152.86784-31.01184-198.43584h0.07168z m245.53984-28.38016c-38.62016 9.94816-56.24832 22.16448-91.79648 29.25568 39.424 22.08768 70.72768 98.37568 29.98784 171.008 37.08416 0 59.17184-1.82784 92.96384-1.82784 24.576-39.49568 25.45664-152.72448-31.1552-198.43584z" fill="" p-id="78269"></path><path d="M217.53856 594.7136c-10.368 19.59936-39.34208 16.91648-45.3888-4.41344-14.70976-51.84-27.25376-131.5584 1.93024-206.15168 63.09888-161.28 258.92864-222.0544 258.92864-222.0544s-22.59456-105.37984-51.90144-122.12736C476.19072 65.5872 548.50048 139.8272 548.50048 139.8272s93.30688 0.80384 186.79296 47.96928c21.62688 10.91072 15.56992 43.38176-8.48896 46.16704-165.91872 19.23072-391.0656 137.2928-509.26592 360.75008z" fill="#78DBF6" p-id="78270"></path><path d="M386.6368 39.96672s55.8848 70.90176 52.224 108.44672l-19.5072 7.7568s4.05504-57.40032-32.7168-116.20352zM401.92 164.1472s-312.32 90.88-261.12 404.48c6.4 35.84 15.62112 39.34208 15.62112 39.34208s-17.7152-163.93728 45.81888-267.18208 199.68-176.64 199.68-176.64z" fill="#FFFFFF" p-id="78271"></path></svg>${item.name}</a>`;
1640                            break;
1641                        case 3: // 阿里旺旺E客服
1642                            itemLink = `<a href="http://amos.alicdn.com/getcid.aw?v=2&uid=${item.account}&site=cntaobao&s=2&groupid=0&charset=utf-8" data-name="${item.name}"><svg t="1766971781975" class="icon" viewBox="0 0 1097 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="78267" width="200" height="200"><path d="M597.15072 121.12384c-86.82496-68.02432-246.528-120.17152-246.528-120.17152s39.92576 66.85184 47.36 141.97248c-179.63008 59.54048-308.74624 222.208-308.74624 413.84448 0 241.88416 205.8752 438.05184 459.77088 438.05184S1008.64 798.64832 1008.64 556.69248c0-226.45248-180.224-412.60032-411.42272-435.56352l-0.06656-0.00512z" fill="#33C9F2" p-id="78268"></path><path d="M580.75648 384.14848c-38.76352 9.87648-56.39168 22.08768-91.86816 29.25568 39.35232 22.16448 70.72768 98.37568 29.84448 171.008 37.15584 0 59.24352-1.82784 92.96384-1.82784 24.64768-39.49568 25.52832-152.86784-31.01184-198.43584h0.07168z m245.53984-28.38016c-38.62016 9.94816-56.24832 22.16448-91.79648 29.25568 39.424 22.08768 70.72768 98.37568 29.98784 171.008 37.08416 0 59.17184-1.82784 92.96384-1.82784 24.576-39.49568 25.45664-152.72448-31.1552-198.43584z" fill="" p-id="78269"></path><path d="M217.53856 594.7136c-10.368 19.59936-39.34208 16.91648-45.3888-4.41344-14.70976-51.84-27.25376-131.5584 1.93024-206.15168 63.09888-161.28 258.92864-222.0544 258.92864-222.0544s-22.59456-105.37984-51.90144-122.12736C476.19072 65.5872 548.50048 139.8272 548.50048 139.8272s93.30688 0.80384 186.79296 47.96928c21.62688 10.91072 15.56992 43.38176-8.48896 46.16704-165.91872 19.23072-391.0656 137.2928-509.26592 360.75008z" fill="#78DBF6" p-id="78270"></path><path d="M386.6368 39.96672s55.8848 70.90176 52.224 108.44672l-19.5072 7.7568s4.05504-57.40032-32.7168-116.20352zM401.92 164.1472s-312.32 90.88-261.12 404.48c6.4 35.84 15.62112 39.34208 

164215.62112 39.34208s-17.7152-163.93728 45.81888-267.18208 199.68-176.64 199.68-176.64z" fill="#FFFFFF" p-id="78271"></path></svg>${item.name}</a>`;
1643                            break;
1644                        case 4: // Skype
1645                            itemLink = `<a href="skype:${item.account}?chat" data-name="${item.name}"><svg t="1766971736736" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="78116" width="200" height="200"><path d="M36.865067 421.013333c-0.32 1.749333-0.554667 3.52-0.853334 5.269334 0.896 1.621333 1.706667 3.264 2.624 4.864l-1.770666-10.133334zM986.881067 602.688c0.341333-1.792 0.554667-3.626667 0.874666-5.418667-0.896-1.621333-1.685333-3.285333-2.624-4.906666l1.728 10.325333zM592.043733 982.976c1.642667 0.96 3.306667 1.770667 4.906667 2.688 1.834667-0.32 3.626667-0.533333 5.418667-0.874667l-10.325334-1.813333z" fill="#444444" p-id="78117"></path><path d="M987.755733 597.269333c-0.32 1.792-0.533333 3.626667-0.896 5.418667l-1.728-10.304c0.938667 1.6 1.728 3.264 2.624 4.885333 5.290667-28.757333 8.064-58.218667 8.064-87.637333 0-65.28-12.8-128.618667-38.037333-188.224a481.28 481.28 0 0 0-103.637333-153.706667 481.664 481.664 0 0 0-341.866667-141.589333c-30.762667 0-61.568 2.88-91.562667 8.64-0.064 0-0.149333 0-0.213333 0.042667 1.664 0.874667 3.392 1.664 5.034667 2.602666l-10.176-1.6 5.12-1.002666A286.570667 286.570667 0 0 0 286.273067 1.237333a284.309333 284.309333 0 0 0-202.410667 83.84A284.437333 284.437333 0 0 0 0.001067 287.509333c0 48.64 12.501333 96.490667 36.010666 138.773334 0.298667-1.749333 0.533333-3.52 0.853334-5.269334l1.770666 10.133334c-0.917333-1.6-1.706667-3.242667-2.624-4.864a486.997333 486.997333 0 0 0-7.274666 83.349333c0 65.28 12.778667 128.597333 38.016 188.202667a481.216 481.216 0 0 0 103.594666 153.706666 481.002667 481.002667 0 0 0 153.728 103.594667 479.402667 479.402667 0 0 0 188.202667 38.037333c28.416 0 56.896-2.56 84.693333-7.509333-1.621333-0.917333-3.285333-1.728-4.928-2.688l10.325334 1.813333c-1.792 0.341333-3.584 0.554667-5.397334 0.874667a285.973333 285.973333 0 0 0 140.8 37.12 284.16 284.16 0 0 0 202.389334-83.84A284.224 284.224 0 0 0 1024.001067 736.533333c0-48.832-12.586667-96.832-36.245334-139.264z" fill="#00AEF3" p-id="78118"></path><path d="M514.219733 805.76c-171.797333 0-248.64-84.458667-248.64-147.754667 0-32.469333 23.957333-55.232 57.002667-55.232 73.514667 0 54.464 105.578667 191.637333 105.578667 70.186667 0 108.992-38.144 108.992-77.162667 0-23.466667-11.584-49.472-57.813333-60.864l-152.810667-38.144c-123.050667-30.848-145.365333-97.386667-145.365333-159.914666 0-129.834667 122.24-178.56 237.034667-178.56 105.749333 0 230.4 58.410667 230.4 136.32 0 33.365333-28.885333 52.778667-61.909334 52.778666-62.741333 0-51.2-86.826667-177.557333-86.826666-62.72 0-97.472 28.373333-97.472 69.034666 0 40.533333 49.536 53.504 92.544 63.296l113.109333 25.109334c123.861333 27.584 155.264 99.925333 155.264 168.042666 0 105.514667-80.96 184.298667-244.416 184.298667z" fill="#FFFFFF" p-id="78119"></path></svg>${item.name}</a>`;
1646                            break;
1647                        case 5: // WhatsApp
1648                            itemLink = `<a href="https://api.whatsapp.com/send?phone=${item.account}&text=Hello" data-name="${item.name}"><svg t="1766971676789" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="77967" width="200" height="200"><path d="M511.88787529 62h0.225C760.250375 62 962.00037529 263.86250029 962.00037529 512s-201.78749971 450-449.8875 450c-91.50000029 0-176.4-27.26250029-247.5-74.32499971L91.62537471 942.94999971l56.06250029-167.21249942A446.69999971 446.69999971 0 0 1 62.00037529 512C62.00037529 263.86250029 263.787875 62 511.88787529 62zM383.150375 309.34999971c-8.58750029-20.51250029-15.11250029-21.30000029-28.125-21.825A250.94999971 250.94999971 0 0 0 340.175375 287c-16.94999971 0-34.65 4.95-45.37500029 15.8625C281.86287471 316.09999971 249.500375 347.00000029 249.500375 410.48749971c0 63.41249971 46.38750029 124.7625 52.61249971 133.35000029 6.525 8.55 90.45 140.625 220.68750058 194.43750029 101.88749971 42.11250029 132.11250029 38.21249971 155.32499971 33.26249971 33.8625-7.27499971 76.31250029-32.24999971 87.00000029-62.3

16486250029 10.6875-30.18750029 10.6875-55.9125 7.57499942-61.38749971-3.15-5.43750029-11.73750029-8.55-24.75-15.075-13.05-6.48749971-76.34999971-37.6875-88.34999942-41.85-11.73750029-4.3875-22.91249971-2.85000029-31.76250029 9.63749971-12.52500029 17.39999971-24.75 35.1-34.68750029 45.75000058-7.80000029 8.325-20.5875 9.37500029-31.23749971 4.95-14.32500029-6.00000029-54.45-20.025-103.98750029-63.97500058-38.28750029-34.04999971-64.35-76.42500029-71.8875-89.13749942-7.57500029-13.01249971-0.7875-20.54999971 5.21250029-27.5625 6.48749971-8.06249971 12.75000029-13.76250029 19.27500029-21.30000029 6.525-7.5375 10.125-11.43749971 14.32499942-20.28750029 4.42500029-8.58750029 1.31249971-17.4375-1.83749942-23.92499971-3.11249971-6.48749971-29.17500029-69.93749971-39.86250029-95.625z" fill="#25D366" p-id="77968"></path></svg>${item.name}</a>`;
1649                            break;
1650                        case 6: // 微信
1651                            // 微信通常无法直接通过链接唤起，可以提示用户复制微信号  注释类名 wx
1652                            itemLink = `<div class="cards wx"><span data-name="${item.name}"><svg t="1767598764099" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="18714" width="200" height="200"><path d="M670.48 368.94c10.19 0 20.38 0.94 30.52 1.83-27.27-126.56-164.08-221.12-319.93-221.12C206.8 150.26 64 268.04 64 417.61c0 86.22 47.6 157.34 126.67 212.4l-31.92 94.45 110.99-55c39.76 7.78 71.68 15.56 110.94 15.56 10.19 0 19.88-0.44 29.57-1.34a240.59 240.59 0 0 1-9.69-66.11C401.01 480.45 519.84 369 670.54 369l-0.06-0.06zM499.9 283.71c24.08 0 39.76 15.56 39.76 39.44 0 23.34-15.68 39.45-39.76 39.45-23.58 0-47.6-15.61-47.6-39.45 0-23.88 24.03-39.44 47.6-39.44zM277.97 362.6c-23.52 0-47.6-15.61-47.6-39.45 0-23.89 24.08-39.44 47.6-39.44 23.58 0 39.76 15.56 39.76 39.44 0.01 23.34-15.67 39.45-39.76 39.45zM960 614.28c0-125.67-126.67-228.4-269.59-228.4-150.69 0-269.53 102.73-269.53 228.4 0 126.12 118.83 228.46 269.53 228.46 31.47 0 63.39-7.78 95.26-15.61l86.91 47.22-24.02-78.45C912.4 747.79 960 684.9 960 614.28z m-356.95-39.45c-15.68 0-31.92-15.56-31.92-31.67 0-15.56 16.24-31.67 31.92-31.67 24.08 0 39.76 15.61 39.76 31.67 0.01 16.12-15.68 31.67-39.76 31.67z m174.33 0c-15.74 0-31.47-15.56-31.47-31.67 0-15.56 15.68-31.67 31.47-31.67 24.02 0 39.76 15.61 39.76 31.67 0 16.12-15.73 31.67-39.76 31.67z" fill="#09BB07" p-id="18715"></path></svg>${item.name}<i class="addWechat">添加微信客服</i></span>
1653                            <div class="card-imgs"><img src="${__ce.imgStaticUrl[0] + '/' + item.imageUrlArr[0].detail.watermarkUrl_symbol}" /></div></div>`;
1654                            break;
1655                        case 7: // 数字名片
1656                            itemLink = `<div class="cards"><span data-name="${item.name}"><svg t="1767599127009" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="18864" width="200" height="200"><path d="M870.4512 204.8c26.2144 0 47.9232 19.8144 50.8416 45.2608l0.3584 5.9392v563.2c0 26.2144-19.8144 47.872-45.2096 50.8416L870.4 870.4h-128a12.8512 12.8512 0 0 1-12.4416-9.8816l-0.3584-2.9184v-9.5744a3.2256 3.2256 0 0 0-1.5872-2.7648l-1.6384-0.4608h-121.6a3.2256 3.2256 0 0 0-2.7648 1.5872l-0.4096 1.6384v9.5744a12.8 12.8 0 0 1-9.8816 12.4416L588.8 870.4H434.432a12.8512 12.8512 0 0 1-12.4928-9.8816l-0.3072-2.9184v-9.5744a3.2256 3.2256 0 0 0-1.5872-2.7648l-1.6384-0.4608h-120.832a3.2256 3.2256 0 0 0-2.7136 1.5872l-0.4608 1.6384v9.5744a12.8 12.8 0 0 1-9.8816 12.4416L281.6 870.4H153.6c-26.2144 0-47.872-19.8144-50.8416-45.2096L102.4 819.2V256c0-26.2144 19.8144-47.872 45.2608-50.8416L153.6 204.8h716.8512z m-12.8 51.2h-691.2a12.8512 12.8512 0 0 0-12.4928 9.8816L153.6 268.8v537.6c0 6.0416 4.2496 11.1104 9.8816 12.4416L166.4 819.2h73.6256a3.2256 3.2256 0 0 0 2.7648-1.5872l0.4096-1.5872v-9.6256a12.8 12.8 0 0 1 9.8816-12.4416L256 793.6h204.8a12.8 12.8 0 0 1 12.4928 9.8816l0.3584 2.9184v9.6256c0 1.1264 0.6144 2.2016 1.536 2.7136l1.6384 0.4608h70.4a3.2256 3.2256 0 0 0 2.7648-1.5872l0.4608-1.5872v-9.6256a12.8 12.8 0 0 1 9.8816-12.4416L563.2 793.6h204.8a12.8 12.8 0 0 1 12.4416 9.8816l0.3584 2.9184v9.6256c0 1.1264 0.6144 2.2016 1.5872 2.7136l1.6384 0.4608h73.5744a12.8512 12.8512 0 0 0 12.4416-9.8816l0.3584-2.9184V268.8a12.8 12.8 0 0 0-12.8-12.8zM343.3984 320a128.4096 128.4096 0 0 1 129.5872 125.952 127.744 127.744 0 0 1-42.9568 97.74

165608 6.4512 6.4512 0 0 0 0.4096 9.984 140.6976 140.6976 0 0 1 55.4496 112.0256 25.6 25.6 0 0 1-20.992 25.1904l-4.608 0.4096h-230.4a25.6 25.6 0 0 1-25.6-25.6c0-45.7216 21.7088-86.272 55.3984-112.0256a6.4512 6.4512 0 0 0 0.4096-9.9328 128 128 0 0 1 83.3024-223.744z m469.4528 281.6c3.5328 0 6.4 2.8672 6.4 6.4v38.4a6.4 6.4 0 0 1-6.4 6.4h-243.2a6.4 6.4 0 0 1-6.4-6.4v-38.4c0-3.5328 2.8672-6.4 6.4-6.4h243.2z m-467.968-25.6c-23.9104 0-46.3872 9.2672-63.3344 26.2656-8.3968 8.3968-14.8992 18.2272-19.3536 28.8768a6.4 6.4 0 0 0 3.7376 8.4992l2.1504 0.3584h153.6c4.6592 0 7.68-4.608 5.9392-8.8576a88.9856 88.9856 0 0 0-19.3536-28.8768 88.9856 88.9856 0 0 0-63.3856-26.2656z m467.968-76.8c3.5328 0 6.4 2.8672 6.4 6.4v38.4a6.4 6.4 0 0 1-6.4 6.4h-243.2a6.4 6.4 0 0 1-6.4-6.4v-38.4c0-3.5328 2.8672-6.4 6.4-6.4h243.2z m-467.8656-128c-42.3424 0-76.8 34.4576-76.8 76.8s34.4576 76.8 76.8 76.8c42.2912 0 76.8-34.4576 76.8-76.8s-34.5088-76.8-76.8-76.8z m467.8656 25.6c3.5328 0 6.4 2.8672 6.4 6.4v38.4a6.4 6.4 0 0 1-6.4 6.4h-243.2A6.4 6.4 0 0 1 563.2 441.6v-38.4c0-3.5328 2.8672-6.4 6.4-6.4h243.2z" p-id="18865" fill="#09BB07"></path></svg>${item.name}</span><div class="card-imgs"><img src="${__ce.imgStaticUrl[0] + '/' + item.imageUrlArr[0].detail.watermarkUrl_symbol}" /></div></div>`;
1657                            break;
1658                        case 8: // 邮件
1659                            itemLink = `<a href="mailto:${item.account} data-name="${item.name}"><svg t="1766971919508" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="88756" width="200" height="200"><path d="M512 0C229.224296 0 0 229.224296 0 512c0 282.775704 229.224296 512 512 512 282.775704 0 512-229.224296 512-512C1024 229.224296 794.775704 0 512 0zM798.72 311.296l-285.847704 298.287407-288.559407-298.287407L798.72 311.296zM204.8 354.702222l159.706074 162.721185L204.8 677.072593 204.8 354.702222zM224.881778 720.896l169.870222-176.82963 117.475556 119.694222 115.730963-119.694222 171.595852 176.82963L224.881778 720.896zM819.2 677.072593l-164.067556-160.085333 164.067556-164.67437L819.2 677.072593z" fill="#FFB600" p-id="88757"></path></svg>${item.name}</a>`;
1660                            break;
1661                        case 9: // 电话
1662                            itemLink = `<a href="tel:${item.account}" data-name="${item.name}"><svg t="1766971966478" class="icon" viewBox="0 0 1029 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="90728" width="200" height="200"><path d="M512.024292 0A512 512 0 1 1 0.024292 512 512 512 0 0 1 512.024292 0z m-108.783323 205.251553a104.98617 104.98617 0 0 0-77.27721 25.04069l-9.23632 5.747043-8.312688 5.233915c-63.730607 39.921427-36.842654 202.070154 67.117258 354.05893s247.635999 239.939066 310.442974 201.043896c4.002405-2.463019 19.498898-11.391461 21.346162-12.520344a106.012427 106.012427 0 0 0 49.978753-48.028864 82.100621 82.100621 0 0 0-24.835438-85.692524c-44.334336-51.312888-77.790339-63.935859-115.65925-46.592102a149.012628 149.012628 0 0 0-17.343756 9.338946l-16.728002 10.262577c-12.725596 7.799559-51.312888-29.453598-98.212868-97.391862s-65.783123-115.65925-54.18641-123.150932c1.128884-0.821006 13.341351-8.107436 16.728001-10.262578 47.61836-29.966727 55.828423-63.012227 18.780517-132.592503a92.363199 92.363199 0 0 0-62.601723-55.110042z" fill="#FF5E34" p-id="90729"></path></svg>${item.name}</a>`;
1663                            break;
1664                        case 10: // 链接
1665                            itemLink = `<a href="tel:${item.account}" data-name="${item.name}"><svg t="1766972007995" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="93464" width="200" height="200"><path d="M512 1024C229.228 1024 0 794.772 0 512S229.228 0 512 0s512 229.228 512 512-229.228 512-512 512z m54.545-565.02l-1.798-1.764a102.207 102.207 0 0 0-11.002-9.523l-35.453 35.442c4.176 2.446 8.078 5.393 11.605 8.92l1.866 1.763a58.277 58.277 0 0 1 0 82.341l-96.904 96.882a58.334 58.334 0 0 1-82.341 0l-1.832-1.798a58.243 58.243 0 0 1 0-82.306l43.816-43.828a149.675 149.675 0 0 1-10.866-58.732l-67.812 67.72c-41.836 41.825-41.836 110.251 0 152.053l1.787 1.798c41.836 41.79 110.228 41.79 152.052 0l96.882-96.916c41.757-41.825 41.757-110.25 0-152.052z m141.38-141.37l-1.82-1.797c-41.802-41.825-110.228-41.825-152.053 0l-96.882 96.916c-41.824 41.79-41.824 110.216 0 152.053l1.798 1.763c3.505 3.425 7.225 6.576 11.002 9.523l35.454-35.476a57.845 57.845 0 0 1-11.583-8.92l-1.798-1.763a58.311 58.311 0 0 1 0-82.375l96.905-96.882a58.197 58.197 0 0 1 82.284 0l1.798 1.797a58.277 58.277 0 0 1 0 82.341l-43.76 43.828c7.612 18.796 11.196 38.81 10.844 58.766l67.789-67.755c41.824-41.79 41.824-110.216 0.022-152.007z" p-id="93465" fill="#f8aeae"></path></svg>${item.name}</a>`;
1666                            break;
1667                        case 11: // 自定义
1668                            itemLink = `<a href="tel:${item.account}" data-name="${item.name}">

1668<svg t="1766972117295" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="96446" width="200" height="200"><path d="M682.507372 400.939555c-6.304589-23.760147-14.045901-46.267766-22.691815-67.686588-80.645738 17.824971-106.931405-52.202942-73.087599-101.162004-12.589736-18.912745-30.946826-32.406061-56.166207-39.059598-33.843806 51.834552-126.175701 25.733081-117.8992-45.014216-26.466792 0-52.922327 0-79.023798 0 6.65763 75.797313-84.609003 91.816149-123.481336 45.014216-19.10001 12.589736-45.201481 17.990746-50.768267 44.811602 37.069267 44.460608 3.225461 113.954355-73.087599 95.411023-8.276501 21.419845-16.387225 43.926442-22.319331 67.686588 63.905472 10.082636 63.905472 108.000759 0 118.083395 5.933129 23.575952 14.042831 46.083571 22.319331 67.502393 80.645738-17.824971 107.650789 52.202942 73.087599 101.180424 12.773931 19.078521 30.949896 32.756031 56.516178 39.226397 33.843806-51.834552 126.009925-25.733081 117.733425 45.198411 26.101471 0 52.555983 0 79.023798 0-6.838755-76.148307 84.609003-92.000344 123.668601-45.198411 19.081591-12.589736 45.364187-18.359137 50.396807-44.995797-36.719296-44.645826-2.87549-113.77016 73.087599-95.411023 8.644891-21.419845 16.387225-43.926442 22.691815-67.502393C615.889115 502.635725 615.889115 417.142585 682.507372 400.939555zM373.23354 577.161069c-64.792679 0-117.177769-52.552913-117.177769-117.179816 0-64.811098 52.384068-117.179816 117.177769-117.179816 64.442708 0 117.198236 52.368718 117.198236 117.179816C490.432799 524.608156 437.676248 577.161069 373.23354 577.161069z" fill="#2B629D" p-id="96447"></path><path d="M960.610274 695.982268c-2.157129-12.958126-4.497431-25.38311-7.90811-37.087687-43.739177 4.313236-53.824883-34.562167-32.220842-58.138118-6.119371-10.986215-14.765285-19.262716-27.723412-24.313755-20.884656 25.216311-68.771293 6.119371-59.594283-31.134091-13.861706-1.806135-27.723412-3.243881-41.936111-4.866844-0.719384 40.331567-50.231031 43.392276-67.871807 15.85306-11.336186 5.750981-25.197892 7.188726-29.693276 20.866237 16.734126 25.935696-5.40408 60.497862-44.833091 46.083571-5.750981 10.80202-11.336186 22.156626-16.018835 34.212196 33.124422 9.364275 27.005051 61.567217-7.188726 62.820768 1.787716 13.143345 4.313236 25.197892 7.557116 36.903491 43.926442-4.313236 53.640688 34.562167 32.756031 58.323337 5.40101 10.80202 14.045901 19.078521 26.820855 24.12956 21.419845-25.197892 68.590168-5.7694 59.761082 31.668257 14.230096 1.27197 28.27702 2.89391 41.769312 4.681626 1.25355-40.682561 50.765197-43.558052 68.409043-16.553001 10.983145-5.585205 25.010627-6.65456 29.693276-20.516266-16.553001-25.935696 5.40101-60.497862 44.645826-46.267766 5.585205-10.80202 11.17041-22.138206 16.018835-34.028001C919.042553 745.659691 924.078243 700.479699 960.610274 695.982268zM785.644357 770.139222c-34.381042-3.963265-58.676377-35.097356-54.897308-69.475328 4.497431-34.028001 34.912138-58.691727 69.291133-54.544267 34.212196 3.963265 59.225893 34.727942 54.547337 69.291133C851.17177 749.622956 820.019259 774.102487 785.644357 770.139222z" fill="#2B629D" p-id="96448"></path></svg>${item.name}</a>`;
1669                            break;
1670                        case 12: // 智慧客服
1671                            itemLink = `<a href="tel:${item.account}" data-name="${item.name}"><svg t="1766972055705" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="http://www.w3.org/2000/svg" p-id="94508" width="200" height="200"><path d="M516.426808 807.930831c5.168874 0 10.440102-0.307062 15.71133-0.870008 50.716378-5.885352 93.807387-40.173922 109.672247-87.410266a7.164776 7.164776 0 0 0-4.04298-8.853616 7.676546 7.676546 0 0 0-9.570094 2.968265c-0.204708 0.255885-20.368434 31.729722-98.771553 41.965115-11.770703 1.535309-23.183168 2.354141-34.032685 2.354141-54.964066 0-79.477835-20.061372-79.682543-20.26608a7.727723 7.727723 0 0 0-9.825978-0.102354 7.164776 7.164776 0 0 0-1.535309 9.416562 133.827778 133.827778 0 0 0 112.077565 60.798241z m421.851767-470.009296c-0.716478 0-1.330601 0.153531-1.995902 0.153531-45.956919-192.425409-221.596282-335.925633-432.189515-335.925633-216.376231 0-396.109751 151.483832-435.925433 351.790494C29.477935 360.695287 0 393.602079 0 433.366585v159.262732c0 44.626318 37.00095 80.808436 82.753161 80.808436 25.793193 0 48.515768-11.770703 63.664151-29.836174 36.591534 93.551502 111.054026 168.935179 205.322005 208.750862a42.988655 42.988655 0 0 1 4.196512-6.499475c1.484132-1.842371 3.121795-3.37768 4.55475-3.37768a7.164776 7.164776 0 0 1 3.991804 1.279424c-21.801389-15.660153-100.613924-96.366235-117.707032-209.006747-7.471838-49.590484 30.962067-98.259783 75.690739-106.294567 71.801289-12.896597 143.24434-27.635564 215.04563-40.327453 45.649858-8.034784 76.867809-32.241491 95.956819-72.568944 4.452396-9.416563 10.900695-28.454396 13.868959-55.936428a8.802439 8.802439 0 0 1 8.700085-7.215953c2.968264 0 5.475936 1.432955 7.164776 3.582388l1.944725-1.228247c28.300865 39.764506 84.442001 127.686541 92.527962 220.470388 9.211855 106.038683 4.094158 178.607627-79.887251 252.916587a6.499475 6.499475 0 0 0-2.200609 4.861813c0 2.302964 1.228247 4.247689 3.070618 5.424758l2.047079 0.921186c0.614124 0.153531 1.125893 0.307062 1.68884 0.307062 0.614124 0 1.074716-0.153531 1.586486-0.307062l3.480034-1.893548c84.953771-45.240442 150.050877-120.77765 180.142936-211.565595 12.231296 17.502524 31.269129 30.092059 53.428757 34.493278-35.516817 156.243291-179.73352 254.093658-358.341147 268.934979a73.183068 73.183068 0 0 0-68.06537-43.909841c-40.37863 

16710-73.183068 30.91089-73.183068 69.08891 0 38.126843 32.804438 69.037733 73.183068 69.037733 32.650907 0 59.928232-20.214903 69.395971-48.055175 206.75496-16.2231 372.568344-135.056025 407.163977-319.651357 30.552651-12.384827 52.046979-41.350992 52.046978-75.230146V419.548803c0-45.035734-38.024489-81.576091-84.95377-81.576091z m-76.253686 46.315158c-53.940527-141.248438-193.704833-242.118247-358.136439-242.118246-163.715128 0-302.967665 100.050977-357.419961 240.327053-2.661202-3.172972-5.885352-5.936529-8.95597-8.700085 30.808536-170.982258 183.008846-300.971763 366.580639-300.971763 182.701784 0 334.390324 128.71008 366.2224 298.515268-3.121795 4.094158-6.038883 8.341846-8.341846 12.947773z m-510.183218 468.115748c-0.153531 0.255885-0.153531 0.307062 0 0z" fill="#ffafaf" p-id="94509"></path></svg>${item.name}</a>`;
1672                            break;
1673                        default:
1674                            break;
1675                    }
1676                    return itemLink;
1677                    }).join('')
1678                    return `<div class="thirdTool">
1679                        <div class="linksBtn">
1680                            <div>${i18n.transfered || '目前人工坐席繁忙，您也可以按以下方式直接联系。'}</div>
1681                            ${links}
1682                        </div>
1683                    </div>`;
1684                case "workOrder":
1685                    let workOrderformItems = []
1686                    value.input.forEach((e,i)=>{
1687                        if(i==0) {
1688                            e.fixed = 0;
1689                        }
1690                        let item = ``
1691                        if(e.fixed==1){
1692                            if(e.ishide===false || e.showName || e.note){
1693                                item = this.getFixedFormItem(e)
1694                            }else if(e.ishide===undefined){
1695                                let k = e.noRequired ? false : true
1696                                item = this.getFixedFormItem(e,k)
1697                            }
1698                        }else if(e.fixed==0 && !e.ishide){
1699                            item = this.getFormItem(e)
1700                        }else if(e.fixed == undefined){
1701                            item = this.getFixedFormItem(e,e.required == 0 ? false : true)
1702                        }
1703                        if(item){
1704                            workOrderformItems.push(item)
1705                        }
1706                    })
1707                    let workOrderaggree = ``
1708                    let workOrdericon = ``
1709                    if(value.msgAuthFlag){
1710                        workOrderaggree = `<div class="formIt aggree">
1711                            <input type="checkbox" name="as" id="as" />
1712                            <label class="formItLabel" for="as">${value.msgAuth}</label>
1713                        </div>`
1714                        workOrdericon = `<svg t="1723621189390" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="1223" width="200" height="200"><path d="M417.1264 947.4048L315.392 621.568l442.368-293.6832-476.928 233.8304L50.0736 311.552a45.568 45.568 0 0 1 30.7712-76.3904l841.6256-50.4832a45.568 45.568 0 0 1 40.7552 70.6048L498.688 958.9248a45.568 45.568 0 0 1-81.5104-11.52z" p-id="1224"></path></svg>`
1715                    }
1716                    return `
1717                        <div class="msgcon msgform workOrderMsgformBox" progressId="${value.progressId}">
1718                            ${workOrderformItems.join("")}
1719                            ${workOrderaggree}
1720                            <div class="formIt workOrderMsgform"><a href="javascript:;" class="p_sub2">${workOrdericon}${i18n.sms_submit}</a></div>
1721                        </div>
1722                    `
1723
1724                        // <div class="successBox">
1725                        //     <div>工单已提交成功，我们会尽快联系您！</div>
1726                        //     <a>点击查看</a>
1727                        // </div>
1728                    ;
1729                case "aiAgent":
1730                    let msg = value.msg;
1731                    let source = value.source;
1732                    let relatedIssues = value.relatedIssues;
1733                    let sourceHtml = '';
1734                    let relatedIssuesHtml = '';
1735                    
1736                    if (Array.isArray(source) && source.length > 0) {
1737                        // 将 source 数组转换为链接列表
1738                        let links = [];
1739                        source.forEach(item => {
1740                            if (typeof item === 'object' && item !== null) {
1741                                for (let key in item) {
1742                                    if (item.hasOwnProperty(key) && item[key]) {
1743                                        links.push(`<div class="sourceItem"><a href="${key}" target="_blank">${item[key]}</a></div>`);
1744                                    }
1745                                }
1746                            }
1747                        });
1748                        
1749                        if (links.length > 0) {
1750                            sourceHtml = `<div class="aiAgent_source">${links.join('')}</div>`;
1751                        }
1752                    } else if (typeof source === 'string') {
1753                        // 如果 source 是单个字符串
1754                        sourceHtml = `<div class="aiAgent_source"><a href="${source}" target="_blank">${source}</a></div>`;
1755                    }
1756                    
1757                    // relatedIssues
1758                    if (Array.isArray(relatedIssues) && relatedIssues.length > 0) {
1759                        // 将 relatedIssues 数组转换为链接列表
1760                        let links = [];

1761                        relatedIssues.forEach(item => {
1762                            links.push(`<li class="relatedIssuesItem"><svg t="1767492010358" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="19529" width="200" height="200"><path d="M995.765248 550.5024a679.8336 679.8336 0 0 0-445.2352 445.2352 40.3456 40.3456 0 0 1-76.9024 0A679.7312 679.7312 0 0 0 28.392448 550.5024a40.3456 40.3456 0 0 1 0-77.0048A679.7312 679.7312 0 0 0 473.627648 28.2624a40.3456 40.3456 0 0 1 76.9024 0 679.8336 679.8336 0 0 0 445.2352 445.2352 40.3456 40.3456 0 0 1 0 77.0048z" fill="#9812FA" p-id="19530"></path></svg><p class="related_text">${item}<p></li>`);
1763                        });
1764                        if (links.length > 0) {
1765                            // 只添加类名，不设置显示，后续通过CSS控制
1766                            relatedIssuesHtml = `<div><ul class="aiAgent_relatedIssues hidden"><div class="related_title">${i18n.relatedQuestions || '相关问题'}:</div>${links.join('')}</ul></div>`;
1767                        }
1768                    } else if (typeof relatedIssues === 'string') {
1769                        // 如果 source 是单个字符串
1770                        relatedIssuesHtml = `<div><div class="related_title">${i18n.related || '相关问题'}:</div><div class="aiAgent_relatedIssues hidden">${relatedIssues}</div></div>`;
1771                    }
1772                    
1773                    return `
1774                        <div class="aiAgent">
1775                            <div class="aiAgent_msg">${marked.parse(msg)}</div>
1776                            ${sourceHtml}
1777                            ${relatedIssuesHtml}
1778                        </div>
1779                    `;
1780                case "internationalEntry":
1781                    if(value == '正在为您转接中...') {
1782                        return `<div class="internationalEntry">${i18n.transfering || value || '正在为您转接中...'}</div>`
1783                    } else {
1784                        return `<div class="internationalEntry">${i18n.humanAgents || value || '目前人工坐席繁忙，请留下您的联系方式，我们将第一时间联系您。'}</div>`
1785                    }
1786                default:
1787                    return ``;
1788            }
1789        }
1790
1791        // 在渲染消息后调用此方法，确保只有最后一个 .sm_msg.ad 的 .aiAgent_relatedIssues 显示
1792        showLastRelatedIssues() {
1793            // 首先隐藏所有 aiAgent_relatedIssues
1794            $('.aiAgent_relatedIssues').addClass('hidden');
1795            
1796            // 显示最后一个 .sm_msg.ad 中的 .aiAgent_relatedIssues
1797            const $lastAdMsg = $('.sm_msg.ad').last();
1798            if ($lastAdMsg.length > 0) {
1799                const $lastRelatedIssues = $lastAdMsg.find('.aiAgent_relatedIssues');
1800                if ($lastRelatedIssues.length > 0) {
1801                    $lastRelatedIssues.removeClass('hidden').show();
1802                }
1803            }
1804        }
1805        //固定表单项
1806        getFixedFormItem(e,k){
1807            let nameObj = {
1808                mobile:i18n.sms_mobil,
1809                email:i18n.sms_email,
1810                nickname:i18n.sms_nickname,
1811                name:i18n.sms_name,
1812                address:i18n.sms_address
1813            }
1814            let label = e.showName || nameObj[e.code] ||e.name
1815            let input = `<input class="p_inp" placeholder="${!k&&e.ishide!==undefined?e.tooltip:''}" data-type="${e.dataType}" type="text" name="${e.code}" /><div class="errorMsg"></div>`
1816            if(e.code == 'address'){
1817                input = `<textarea class="p_inp" placeholder="${!k&&e.ishide!==undefined?e.tooltip:''}" data-type="${e.dataType}" name="${e.code}"></textarea><div class="errorMsg"></div>`
1818            }else if(e.code == 'mobile' || e.code == 'custLinkMobile'){
1819                input = this.mobileItem(e,k)
1820            }
1821            return `<div class="formIt" ${e.switchFlag||k?'required':''}>
1822                <label class="formItLabel">${label}</label>
1823                ${input}
1824            </div>`
1825        }
1826        mobileItem(e,k){
1827            let countryCode = ''
1828            let countries = this.arraySort(phoneCode.countries,'iso2')
1829            let defaultCode = countries.find(n=>n.iso2=="CN") || {}
1830            let tmpArr = []
1831            tmpArr.push(`
1832                <li class="p_codeItem p_active">

1833                    <span class="p_enDial">+86</span>
1834                    <span class="p_enCode">CN</span>
1835                </li>
1836            `)
1837            countries.forEach(e=>{
1838                let active = e.iso2=="CN" ? "p_active" : ""
1839                tmpArr.push(`<li class="p_codeItem ${active}"><span class="p_enDial">${e.dialCode}</span><span class="p_enCode">${e.iso2}</span></li>`)
1840            })
1841            countryCode = `<div class="input-group-prepend p_mobilePre">
1842                <div class="p_phoneCode">
1843                    <div class="form-control p_currentCode">
1844                        <span>${defaultCode.dialCode}</span>
1845                        <span class="p_arrow">
1846                        <svg t="1655693452891" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="4805" width="200" height="200"><path d="M297.69350383 346.29910124L512 560.6055974 726.30649617 346.29910124a55.0126984 55.0126984 0 1 1 77.87942242 77.87942241L550.66354348 677.70089876a55.0126984 55.0126984 0 0 1-77.87942242 0L219.26174595 424.17852365c-10.49439069-10.49439069-16.01775312-24.30279805-16.01775442-38.66354347s6.07569919-28.72148955 16.01775442-39.21587894c21.54111683-20.98878007 56.89064234-21.54111683 78.43175788 0z" p-id="4806"></path></svg>
1847                        </span>
1848                    </div>
1849                    <ul class="p_codeList">
1850                        ${tmpArr.join("")}
1851                    </ul>
1852                    <input type="hidden" name="mobilePrefix" class="p_inp" value="${defaultCode.dialCode},${defaultCode.iso2}" />
1853                </div>
1854            </div>` 
1855            return `<div class="input-group p_mobilegroup">
1856                ${countryCode}
1857                <input class="p_inp" placeholder="${!k&&e.ishide!==undefined?e.tooltip:''}" data-type="${e.dataType}" type="text" name="${e.code}" >
1858                <div class="errorMsg"></div>
1859            </div>`
1860        }
1861        //表单项
1862        getFormItem(obj){
1863            let input = ``
1864            if(obj.dataType=='txt'){
1865                switch(obj.dataSubType){
1866                    case 'text':
1867                    case 'email':
1868                        input = `<input class="p_inp" placeholder="${obj.tooltip}" data-type="${obj.dataType}" sub-type="${obj.dataSubType}" type="text" name="${obj.code}" /><div class="errorMsg"></div>`
1869                        break;
1870                    case 'numberic':
1871                        input = `<input class="p_inp" placeholder="${obj.tooltip}" data-type="${obj.dataType}" sub-type="${obj.dataSubType}" type="number" name="${obj.code}" /><div class="errorMsg"></div>`
1872                        break;
1873                    case 'mobile':
1874                    case 'phone':
1875                        input = this.mobileItem(obj)
1876                        break;
1877                    case 'simpleDate':
1878                    case 'allDate':
1879                        input = `<div class="j_date"><input class="p_inp" placeholder="${obj.tooltip}" data-type="${obj.dataType}" sub-type="${obj.dataSubType}" type="text" name="${obj.code}" /></div><div class="errorMsg"></div>`
1880                        break;
1881                }
1882            }else if(obj.dataType=='multiTxt'){
1883                input = `<textarea class="p_inp" placeholder="${obj.tooltip}" data-type="${obj.dataType}" name="${obj.code}"></textarea><div class="errorMsg"></div>`
1884            }else if(obj.dataType=='select'){
1885                let arr = []
1886                switch(obj.dataSubType){
1887                    case 'redio':
1888                        obj.dataItem.forEach((e,i)=>{
1889                            arr.push(`<div class="p_radioItem">
1890                                <input type="radio" data-type="${obj.dataType}" sub-type="${obj.dataSubType}" name="${obj.code}" id="${e.key || e.value}" value="${e.value}">
1891                                <label for="${e.key || e.value}">${e.showValue || e.name}</label>
1892                            </div>`)
1893                        })
1894                        input = `<div class="p_inp p_radio" name="${obj.code}">${arr.join('')}</div><div class="errorMsg"></div>`
1895                        break;
1896                    case'checkbox':
1897                    obj.dataItem.forEach((e,i)=>{
1898                        arr.push(`<div class="p_radioItem">
1899                            <input data-type="${obj.dataType}" sub-type="${obj.dataSubType}" type="checkbox" name="${obj.code}" id="${e.key}" value="${e.value}">
1900                            <label for="${e.key}">${e.showValue}</label>
1901                        </div>`)
1902                    })
1903                    input = `<div class="p_inp p_checkbox" name="${obj.code}">${arr.join('')}</div><div class="errorMsg"></div>`
1904                        break;
1905                    case'selSigle':
1906                    input = `<div class="p_select selSigle">
1907                            <div class="multSelect p_input"></div>
1908                            <div class="invalid-feedback"></div>
1909                            <input type="hidden" name="dataItem" placeholder="${obj.tooltip}" value='${JSON.stringify(obj.dataItem)}'>
1910                            <input class="p_inp" type="hidden" data-type="${obj.dataType}" sub-type="${obj.dataSubType}" name="${obj.code}">
1911                        </div>`
1912                        break;
1913                    case'selMulti':
1914                    input = `<div class="p_select selMulti">
1915                            <div class="multSelect p_input"></div>
1916                            <div class="invalid-feedback"></div>
1917                            <input type="hidden" name="dataItem" placeholder="${obj.tooltip}" value='${JSON.stringify(obj.dataItem)}'>
1918                            <input class="p_inp" type="hidden" data-type="${obj.dataType}" sub-type="${obj.dataSubType}" name="${obj.code}">
1919                        </div>`
1920                        break;
1921                }
1922            }
1923            // 新增 obj.required 客服消息必填标识 0-非必填 1-必填
1924            return `<div class="formIt" ${(obj.switchFlag || obj.required > 0)?'required':''}>
1925                <label class="formItLabel">${obj.showName||obj.name}</label>
1926                ${input}
1927            </div>`
1928        }
1929        getKnowledge(value,type,k){
1930            let content = ``
1931            let change = ``
1932            let reply = ``
1933            if(value.aiReplySurvey && k){
1934                reply = `<div class="reply">
1935                    <a href="javascript:;" class="replyBtn replyY" progressId="${value.progressId}" data-id="1" msg="${encodeURIComponent(value.msg)}">

1935<svg t="1727148138116" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="957" width="200" height="200"><path d="M881.504 356.352l-200.864 0.576c11.2-20.32 66.432-127.488 51.808-242.144-6.144-48.16-37.568-85.376-88.576-104.768-19.936-7.552-117.6-20.928-147.168 6.336-20.512 20.224-18.944 47.552-17.088 79.232 0.864 15.264 1.888 32.576 1.056 50.592-4.992 52.032-11.936 79.744-25.696 102.272-41.6 68.288-112 105.536-127.04 107.968H35.648c-19.68 0-35.648 15.36-35.648 34.336v447.552c0 18.976 15.968 34.336 35.648 34.336l299.776-0.192 0.896 0.736c26.592 21.248 97.28 77.664 214.24 77.664h234.752c65.28 0 117.984-34.496 137.504-90.016l0.64-1.984c2.4-8.576 9.152-27.872 16.96-50.24 31.296-89.6 83.68-239.552 83.68-321.088 0-84.576-50.624-131.168-142.592-131.168zM71.264 804h112.8V425.056H71.264v378.944z m801.6-17.28c-8.48 24.384-14.72 42.24-17.824 52.928-14.048 38.4-53.344 42.56-69.728 42.56h-234.752c-91.296 0-145.6-43.36-168.768-61.888-11.52-9.216-20.672-16.512-35.328-16.512H255.296V425.056h72.64c40.64 0 136.48-56.576 188.48-141.824 22.4-36.736 30.08-77.248 35.296-132.288a534.4 534.4 0 0 0-0.96-59.2c-0.448-7.616-0.96-16.384-0.96-22.976 20.416-1.184 57.28 1.216 67.968 5.12 27.04 10.272 40.992 25.92 43.968 49.28 12.256 96.192-38.176 191.008-43.968 201.504l-1.152 2.176a66.848 66.848 0 0 0 4.864 66.464 72.64 72.64 0 0 0 60.8 31.68h199.232c59.68 0 71.36 22.944 71.36 62.528 0 70.304-52.032 219.2-80 299.2z" p-id="958"></path></svg>${i18n.sms_resolved}</a><a href="javascript:;" class="replyBtn replyN" progressId="${value.progressId}" data-id="0" msg="${encodeURIComponent(value.msg)}"><svg t="1727148138116" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="957" width="200" height="200"><path d="M881.504 356.352l-200.864 0.576c11.2-20.32 66.432-127.488 51.808-242.144-6.144-48.16-37.568-85.376-88.576-104.768-19.936-7.552-117.6-20.928-147.168 6.336-20.512 20.224-18.944 47.552-17.088 79.232 0.864 15.264 1.888 32.576 1.056 50.592-4.992 52.032-11.936 79.744-25.696 102.272-41.6 68.288-112 105.536-127.04 107.968H35.648c-19.68 0-35.648 15.36-35.648 34.336v447.552c0 18.976 15.968 34.336 35.648 34.336l299.776-0.192 0.896 0.736c26.592 21.248 97.28 77.664 214.24 77.664h234.752c65.28 0 117.984-34.496 137.504-90.016l0.64-1.984c2.4-8.576 9.152-27.872 16.96-50.24 31.296-89.6 83.68-239.552 83.68-321.088 0-84.576-50.624-131.168-142.592-131.168zM71.264 804h112.8V425.056H71.264v378.944z m801.6-17.28c-8.48 24.384-14.72 42.24-17.824 52.928-14.048 38.4-53.344 42.56-69.728 42.56h-234.752c-91.296 0-145.6-43.36-168.768-61.888-11.52-9.216-20.672-16.512-35.328-16.512H255.296V425.056h72.64c40.64 0 136.48-56.576 188.48-141.824 22.4-36.736 30.08-77.248 35.296-132.288a534.4 534.4 0 0 0-0.96-59.2c-0.448-7.616-0.96-16.384-0.96-22.976 20.416-1.184 57.28 1.216 67.968 5.12 27.04 10.272 40.992 25.92 43.968 49.28 12.256 96.192-38.176 191.008-43.968 201.504l-1.152 2.176a66.848 66.848 0 0 0 4.864 66.464 72.64 72.64 0 0 0 60.8 31.68h199.232c59.68 0 71.36 22.944 71.36 62.528 0 70.304-52.032 219.2-80 299.2z" p-id="958"></path></svg>${i18n.sms_unresolved}</a>
1936                </div>`
1937            }
1938            if(typeof value.content == 'object'){
1939                if(this.isArray(value.content)){
1940                    let kno = []
1941                    value.content.forEach((e,i)=>{
1942                        let group = Math.floor(i/3)
1943                        kno.push(`<div class="knoa" group="${group}"><a href="javascript:;" biz="${e.bizId}">${e.title}</a></div>`)
1944                    })
1945                    if(value.content.length>3){
1946                        change = `<a href="javascript:;" cg="0" ag="${Math.ceil(value.content.length/3)-1}"><svg t="1727143795984" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="9434" width="200" height="200"><path d="M118.869333 503.096889c1.137778-49.948444 11.406222-98.417778 30.72-144.014222A392.277333 392.277333 0 0 1 233.841778 234.097778a391.111111 391.111111 0 0 1 278.044444-115.2c53.134222 0 104.561778 10.382222 152.917334 30.833778 46.734222 19.740444 89.144889 48.384 124.928 84.366222 11.292444 11.292444 21.902222 23.324444 31.772444 35.868444l-68.835556 53.731556a9.102222 9.102222 0 0 0 3.441778 16.099555l200.817778 49.152c5.688889 1.365333 11.292444-2.986667 11.292444-8.817777l0.910223-206.734223a9.102222 9.102222 0 0 0-14.734223-7.196444l-64.455111 50.403555c-87.893333-112.469333-224.568889-184.576-378.168889-184.576-261.831111 0-474.851556 209.834667-479.772444 470.641778a9.130667 9.130667 0 0 0 9.159111 9.358222h68.551111a9.102222 9.102222 0 0 0 9.159111-8.903111zM982.869333 512h-68.579555a9.102222 9.102222 0 0 0-9.159111 8.903111 390.4 390.4 0 0 1-30.72 144.014222 391.054222 391.054222 0 0 1-84.224 125.013334 391.367111 391.367111 0 0 1-278.072889 115.2 391.139556 391.139556 0 0 1-27

19467.930667-115.2c-11.320889-11.292444-21.959111-23.324444-31.772444-35.868445l68.778666-53.731555a9.130667 9.130667 0 0 0-3.413333-16.099556l-200.817778-49.152a9.187556 9.187556 0 0 0-11.292444 8.817778l-0.796445 206.848c0 7.68 8.789333 12.003556 14.734223 7.196444l64.455111-50.403555c87.893333 112.355556 224.568889 184.462222 378.168889 184.462222 261.973333 0 474.851556-209.92 479.772444-470.641778a9.102222 9.102222 0 0 0-9.130667-9.358222z" p-id="9435"></path></svg>${i18n.sms_change}</a>`
1947                    }
1948                    content = `<p class="ktitle"><span>${i18n.sms_recommend}：</span>${change}</p><div class="faq">${kno.join("")}</div>`
1949                }else{
1950                    let source = []
1951                    let sourceDom = ``
1952                    // value.content.source = ["http://www.baidu.com","http://300.cn","http://asdjdj.3121kasd.cjdad.cchttp://asdjdj.3121kasd.cjdad.cc"]
1953                    if(value.content.source && value.content.source.length>0){
1954                        value.content.source.forEach(e=>{
1955                            if(typeof e == 'string'){
1956                                source.push(`<li class="sourceItem"><a href="${e}" target="_blank">${e}</a></li>`)
1957                            }else if(typeof e == 'object'){
1958                                for(let i in e){
1959                                    if(e[i] && i && i!='null' && e[i]!='null'){
1960                                        source.push(`<li class="sourceItem"><a href="${i}" target="_blank">${e[i]}</a></li>`)
1961                                    }
1962                                }
1963                            }
1964                        })
1965                        if(source.length>0){
1966                            sourceDom = `<div class="source">
1967                                <p>${i18n.sms_resource}：</p>
1968                                <ul>${source.join('')}</ul>
1969                            </div>`
1970                        }
1971                    }
1972                    content = `<div class="markCon">${marked.parse(value.content.answer)}</div>${sourceDom}`
1973                }
1974            }else if(typeof value.content == 'string'){
1975                content = `<div class="markCon">${marked.parse(value.content)}</div>`
1976            }
1977            return `<div class="msgcon msgknowledge">${content}</div>${reply}`;
1978        }
1979        //客户消息
1980        customerHtml(obj){
1981            return `
1982            <div class="sm_msg cus" data-time="${obj.time}">
1983                <div class="msgtitle">
1984                    <span class="time">${$.formatDate(new Date(obj.time),'yyyy-MM-dd hh:mm')}</span>
1985                </div>
1986                <div class="msgcon">
1987                    ${this.escapeHtml(emo.symbolToHtml(obj.text))}
1988                </div>
1989            </div>
1990            `
1991        }
1992        //html转义
1993        escapeHtml(str) {
1994            let dom = str.match(new RegExp(/<[^>]+>/g))
1995            if(dom && dom.length>0){
1996                dom = [...new Set(dom)];
1997                dom.forEach(e=>{
1998                    if(!/^<span/.test(e) && !/span>$/.test(e) && !/^<br/.test(e)){
1999                        let ne = e.replace(/</g,'&lt;').replace(/>/g,'&gt;')
2000                        let re = e
2001                        if(e.indexOf("(")>-1){
2002                            re = e.replace(/\(/g,'\\(').replace(/\)/g,'\\)')
2003                        }
2004                        str = str.replace(new RegExp(re,'g'),ne)
2005                    }
2006                })
2007            }
2008            return str
2009        }
2010        //图标
2011        getIcon(){
2012            let prompt = ``
2013            if(this.colorLayout.showFlag!=1 && this.colorLayout.tipText){
2014                prompt = `<span class="smtIconPrompt ${this.colorLayout.windowLocation=='left'?'leftPrompt':''}">${this.colorLayout.tipText}</span>`
2015                if(this.res.enableAgentFlag) {
2016                    prompt = `<span class="smtIconPrompt_"></span>`
2017                }
2018            }
2019            let icons = '';
2020            if(this.res.aiAgentImg) {
2021                icons = `<a href="javascript:;" id="${this.iconId}" smartService class="smartIcon aiAgentImg ${this.colorLayout.windowLocation=='left'?'leftIcon':''}"><img src="${this.res.aiAgentImg}" class="aiAgentImg" /></a>`
2022            }else{
2023                icons = `
2024                    <a href="javascript:;" id="${this.iconId}" smartService class="smartIcon ${this.colorLayout.windowLocation=='left'?'leftIcon':''}">
2025                        <svg t="1691993598192" class="icon" viewB

2025ox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="814" width="200" height="200"><path d="M508.30872719 128.08273435c200.36824869 0 362.83837999 164.57253407 362.83837996 367.57335931 0 203.01910646-162.45184851 367.59164208-362.83837996 367.59164209v-55.13783256c170.33129377 0 308.41353791-139.89213981 308.41353633-312.43552832 0-172.57995248-138.08224413-312.45380951-308.41353633-312.45380952s-308.41353791 139.89213981-308.41353791 312.43552831c0 5.48453223 0.12797313 10.93250049 0.40219903 16.34390634H145.81770106c-0.23766351-5.41140585-0.36563506-10.8593741-0.36563663-16.34390634C145.45206443 292.65526841 307.94047692 128.08273435 508.32700838 128.08273435z" p-id="815"></path><path d="M508.30872719 240.40595711c139.16086813 0 251.95941786 114.27937278 251.95941629 255.25013655 0 140.98904501-112.79854975 255.26841777-251.95941629 255.26841777-36.65495788 0-71.46345612-7.91600767-102.87154529-22.1757924l-65.81438835 34.62568148c-9.89044049 5.19202354-22.06610207 1.27972351-27.18499926-8.72040577a20.65840542 20.65840542 0 0 1-2.01099519-12.76067896l12.10253519-73.76696156a256.18250777 256.18250777 0 0 1-66.18002497-172.47026056c0-140.97076381 112.79854975-255.25013657 251.95941787-255.25013655zM381.28695667 446.66093709c-24.4975775 0-44.33330364 20.10995203-44.33330366 44.91832098 0 24.80836739 19.85400733 44.91831942 44.33330366 44.91831943 24.4975775 0 44.35158484-20.10995203 44.35158486-44.91831943 0-24.80836739-19.85400733-44.91831942-44.35158486-44.91832098z m127.00348775 0c-24.4975775 0-44.35158484 20.10995203-44.35158488 44.91832098 0 24.80836739 19.85400733 44.91831942 44.35158488 44.91831943s44.33330364-20.10995203 44.33330363-44.91831943c0-24.80836739-19.85400733-44.91831942-44.33330363-44.91832098z m126.98520652 0c-24.4975775 0-44.35158484 20.10995203-44.35158484 44.91832098 0 24.80836739 19.85400733 44.91831942 44.35158484 44.91831943s44.35158484-20.10995203 44.35158484-44.91831943c0-24.80836739-19.85400733-44.91831942-44.35158484-44.91832098zM183.47815657 388.70771279l43.82141265 251.79488075a34.91819015 34.91819015 0 0 1-27.33125199 40.36615843l-0.65814374 0.10969033c-62.21287819 11.11531881-121.53723669-30.96932612-132.50630275-93.9866024L56.71233074 529.00205007c-10.96906446-63.03555904 30.5671271-123.12775168 92.79828807-134.24307046l33.96753776-6.06954959zM840.52513489 388.70771279L790.707299 674.89061152l33.98581895 6.06954959c62.21287819 11.11531881 121.53723669-30.96932612 132.50630273-93.98660398l10.09153845-57.97150706c10.96906446-63.03555904-30.5671271-123.12775168-92.7982881-134.24307046l-33.96753614-6.06954959zM464.96263993 808.10990319h86.6738933c23.94912413 0 43.32780605 19.65290783 43.32780446 43.89454063 0 24.25991557-19.37868034 43.91282183-43.32780446 43.91282183h-86.6556121c-23.94912413 0-43.36437003-19.65290783-43.36437003-43.91282183 0-24.2416328 19.41524431-43.89454063 43.34608883-43.89454063z" p-id="816"></path></svg>
2026                    </a>${prompt}`
2027            }
2028            return icons
2029        }  
2030        //对话框
2031        getDialog() {
2032            let c = this.colorLayout
2033            let img = $.handleDataImg(this.kefuHead) || '/npublic/commonjs/smartService/kefu.png'
2034            let className = `smartService ${c.windowLocation=='right'?'rightWindow':'leftWindow'} ${c.windowStyle==1?'bigWindow':'smallWindow'} ${c.entranceLocation!=1?'near':''}`
2035            let sendIcon = `<svg t="1691993635353" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="953" width="200" height="200"><path d="M512 512m-421.875 0a421.875 421.875 0 1 0 843.75 0 421.875 421.875 0 1 0-843.75 0Z" p-id="954"></path><path d="M322.37828973 688.38815811L358.3486846 528.43092136l255.34539404-15.98684272-255.34539404-17.31907864L322.42269702 335.63404636A22.20394702 22.20394702 0 0 1 353.99671026 310.89884851l362.52384934 181.25082285a22.20394702 22.20394702 0 0 1 0 39.70065728L353.97450662 713.12335513A22.20394702 22.20394702 0 0 1 322.37828973 688.38815811z" fill="#ffffff" p-id="955"></path></svg>`
2036            if(this.colorLayout.modelType==2){
2037                sendIcon = i18n.sms_send
2038            }
2039            let title = i18n.sms_title
2040            if(this.settings.titleFlag==1){
2041                title = this.settings.title
2042            }
2043            
2044            // 检查 memberFlag 是否开启会员中心
2045            console.log('是否开启会员中心', this.res.memberFlag);
2046            const isDebugMode = this.res.memberFlag;
2047
2048            // 动态生成快速标签
2049            let quickLabels = '';
2050            
2051            if (this.res.quickLabel && Array.isArray(this.res.quickLabel)) {
2052                quickLabels = this.res.quickLabel
2053                    .filter(label => label.status == true) // 只有status为1时才显示
2054                    .filter(label => label.name == 'AI搜索' ? label.name = i18n.aiSearch : label.name)
2055                    .map((label, index) => 
2056                        `<div class="quick_label_item" data-type="${label.type ? label.type : '0'}" data-index="${index}">${label.svg || ''}${label.name}</div>`
2057                    )
2058                    .join('');
2059            }
2060            
2061            // 快速标签区域
2062            const quickLabelsSection = quickLabels ? `
2063                <div class="quick_labels">
2064                    ${quickLabels}
2065                </div>
2066            ` : '';
2067            
2068            // 只有在调试模式下才显示 tabsNav
2069            const tabsNav = isDebugMode ? `
2070                <div class="sm_tabs_nav">
2071                    <a href="javascript:;" class="sm_tab_link active" data-tab="chat">

2071<svg t="1766115077573" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="1426" width="200" height="200"><path d="M505.6 48a464 464 0 1 1-214.72 875.456c7.104 3.712 2.752 4.096-5.504 6.464l-4.352 1.28c-11.648 3.584-24.576 8.384-52.16 19.2l-1.28 0.448c-34.88 13.632-51.52 19.648-69.824 24.448-36.224 9.408-62.976 9.472-86.144-12.416-36.544-34.56-31.744-63.04 0-164.352l0.512-1.536c14.848-47.36 20.288-73.6 20.864-72.448A464 464 0 0 1 505.6 48z m0 96a368 368 0 0 0-327.296 536.512c17.664 34.24 12.672 58.176-14.592 145.216l-0.512 1.536c-6.976 22.272-11.264 36.672-14.08 48l-0.64 2.56 4.928-1.6c7.808-2.688 17.216-6.208 29.44-10.944l9.856-3.84 1.28-0.448c89.216-34.88 107.776-40.192 141.376-22.656A368 368 0 1 0 505.6 144z" fill="" p-id="1427"></path></svg>${i18n.sms_title || '客服对话'}</a>
2072                    <a href="javascript:;" class="sm_tab_link" data-tab="member"><svg t="1766115111667" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="1571" width="200" height="200"><path d="M0 0h1024v1024H0z" fill="" fill-opacity="0" p-id="1572"></path><path d="M510.912 38.72a464 464 0 1 1 0 928 464 464 0 0 1 0-928z m149.888 736.512h-290.56a16.064 16.064 0 0 0-16 16.384l-0.256 44.16c47.616 22.4 100.8 34.944 156.928 34.944 59.712 0 116.096-14.208 165.952-39.424v-40.064a16 16 0 0 0-16-16zM510.912 134.72a368 368 0 0 0-250.944 637.184 112 112 0 0 1 110.336-92.672h290.56a112 112 0 0 1 108.736 85.12 368 368 0 0 0-258.688-629.632z m1.536 126.528a176 176 0 1 1 0 352 176 176 0 0 1 0-352z m0 96a80 80 0 1 0 0 160 80 80 0 0 0 0-160z" fill="" p-id="1573"></path></svg>${i18n.memberCenter || '会员中心'}</a>
2073                </div>
2074            ` : '';
2075            
2076            // 客服对话内容区域
2077            const chatTabContent = isDebugMode ? `
2078                <div class="sm_tab_content active" id="chat-tab">
2079                    <div class="sm_output clearfix"></div>
2080                    <div class="sm_quickLabel clearfix">${quickLabelsSection}</div>
2081                    <div class="sm_input clearfix">
2082                        <div class="sm_editor"></div>
2083                        <div class="sm_send">
2084                            <div class="erroMsg"></div>
2085                            <a href="javascript:;" class="sm_sendBtn disabled">
2086                                ${sendIcon}
2087                            </a>
2088                        </div>
2089                    </div>
2090                </div>
2091            ` : `
2092                <div class="sm_output clearfix"></div>
2093                <div class="sm_quickLabel clearfix">${quickLabelsSection}</div>
2094                <div class="sm_input clearfix">
2095                    <div class="sm_editor"></div>
2096                    <div class="sm_send">
2097                        <div class="erroMsg"></div>
2098                        <a href="javascript:;" class="sm_sendBtn disabled">
2099                            ${sendIcon}
2100                        </a>
2101                    </div>
2102                </div>
2103            `;
2104
2105            // 会员中心内容区域 - 初始为空，点击时再加载
2106            const memberTabContent = isDebugMode ? `
2107                <div class="sm_tab_content" id="member-tab" style="display:none;">
2108                    <!-- 会员中心内容将在点击tab时动态加载 -->
2109                    <div class="member-loading"></div>
2110                </div>
2111            ` : '';
2112            
2113            // 主对话框结构
2114            const dialogContent = isDebugMode ? `
2115                ${tabsNav}
2116                ${chatTabContent}
2117                ${memberTabContent}
2118            ` : `
2119                ${chatTabContent}
2120            `;
2121            
2122            return `
2123                <div class="${className}" id="${this.conId}">
2124                    <div class="sm_title">
2125                        <span class="sm_mark">
2126                            <svg t="1691993598192" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="814" width="200" height="200"><path d="M508.30872719 128.08273435c200.36824869 0 362.83837999 164.57253407 362.83837996 367.57335931 0 203.01910646-162.45184851 367.59164208-362.83837996 367.59164209v-55.13783256c170.33129377 0 308.41353791-139.89213981 308.41353633-312.43552832 0-172.57995248-138.08224413-312.45380951-308.41353633-312.45380952s-308.41353791 139.89213981-308.41353791 312.43552831c0 5.48453223 0.12797313 10.93250049 0.40219903 

212616.34390634H145.81770106c-0.23766351-5.41140585-0.36563506-10.8593741-0.36563663-16.34390634C145.45206443 292.65526841 307.94047692 128.08273435 508.32700838 128.08273435z" p-id="815"></path><path d="M508.30872719 240.40595711c139.16086813 0 251.95941786 114.27937278 251.95941629 255.25013655 0 140.98904501-112.79854975 255.26841777-251.95941629 255.26841777-36.65495788 0-71.46345612-7.91600767-102.87154529-22.1757924l-65.81438835 34.62568148c-9.89044049 5.19202354-22.06610207 1.27972351-27.18499926-8.72040577a20.65840542 20.65840542 0 0 1-2.01099519-12.76067896l12.10253519-73.76696156a256.18250777 256.18250777 0 0 1-66.18002497-172.47026056c0-140.97076381 112.79854975-255.25013657 251.95941787-255.25013655zM381.28695667 446.66093709c-24.4975775 0-44.33330364 20.10995203-44.33330366 44.91832098 0 24.80836739 19.85400733 44.91831942 44.33330366 44.91831943 24.4975775 0 44.35158484-20.10995203 44.35158486-44.91831943 0-24.80836739-19.85400733-44.91831942-44.35158486-44.91832098z m127.00348775 0c-24.4975775 0-44.35158484 20.10995203-44.35158488 44.91832098 0 24.80836739 19.85400733 44.91831942 44.35158488 44.91831943s44.33330364-20.10995203 44.33330363-44.91831943c0-24.80836739-19.85400733-44.91831942-44.33330363-44.91832098z m126.98520652 0c-24.4975775 0-44.35158484 20.10995203-44.35158484 44.91832098 0 24.80836739 19.85400733 44.91831942 44.35158484 44.91831943s44.35158484-20.10995203 44.35158484-44.91831943c0-24.80836739-19.85400733-44.91831942-44.35158484-44.91832098zM183.47815657 388.70771279l43.82141265 251.79488075a34.91819015 34.91819015 0 0 1-27.33125199 40.36615843l-0.65814374 0.10969033c-62.21287819 11.11531881-121.53723669-30.96932612-132.50630275-93.9866024L56.71233074 529.00205007c-10.96906446-63.03555904 30.5671271-123.12775168 92.79828807-134.24307046l33.96753776-6.06954959zM840.52513489 388.70771279L790.707299 674.89061152l33.98581895 6.06954959c62.21287819 11.11531881 121.53723669-30.96932612 132.50630273-93.98660398l10.09153845-57.97150706c10.96906446-63.03555904-30.5671271-123.12775168-92.7982881-134.24307046l-33.96753614-6.06954959zM464.96263993 808.10990319h86.6738933c23.94912413 0 43.32780605 19.65290783 43.32780446 43.89454063 0 24.25991557-19.37868034 43.91282183-43.32780446 43.91282183h-86.6556121c-23.94912413 0-43.36437003-19.65290783-43.36437003-43.91282183 0-24.2416328 19.41524431-43.89454063 43.34608883-43.89454063z" p-id="816"></path></svg>
2127                        </span>
2128                        <a href="javascript:;" class="sm_close">
2129                            <svg t="1691998498613" class="icon" style="display:none;" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="2026" width="200" height="200"><path d="M630.271841 512.828421l364.879547-365.730081A85.053507 85.053507 0 1 0 874.970782 26.83268l-364.879546 365.730082-364.879547-365.730082A85.053507 85.053507 0 0 0 25.031084 147.09834L389.91063 512.828421l-364.879546 365.730082a85.053507 85.053507 0 0 0 0 120.350712 85.053507 85.053507 0 0 0 120.180605 0l364.879547-365.730081 364.879546 365.730081a85.053507 85.053507 0 0 0 120.180606 0 85.053507 85.053507 0 0 0 0-120.350712z" p-id="2027"></path></svg>
2130                            <svg t="1766710772080" class="icon" viewBox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="59118" width="200" height="200"><path d="M512 62c-248.52 0-450 201.48-450 450s201.48 450 450 450 450-201.48 450-450c0-248.52-201.48-450-450-450zM752 542h-480v-60h480v60z" p-id="59119"></path></svg>
2131                        </a>
2132                        <div class="sm_admin">
2133                            <img src="${img}" alt="${this.settings.name}" la="la" />
2134                            <p>${title}</p>
2135                        </div>
2136                    </div>
2137                    <div class="sm_dialog">
2138                        ${dialogContent}
2139                    </div>
2140                </div>
2141            `
2142        }
2143        getFormlog(){
2144            let c = this.colorLayout
2145            let className = `smartService ${c.windowLocation=='right'?'rightWindow':'leftWindow'} ${c.windowStyle==1?'bigWindow':'smallWindow'} ${c.entranceLocation!=1?'near':''} smsForm`
2146            let formSet = JSON.parse(this.res.setting.moreSetting)
2147            return `
2148            <div class="${className}" id="${this.conId}-form" >
2149                <div class="sm_title">
2150                    <a href="javascript:;" class="sm_close">
2151                        <svg t="1747379471975" class="icon" viewB

2151ox="0 0 1024 1024" version="1.1" xmlns="https://www.w3.org/2000/svg" p-id="4982" width="128" height="128"><path d="M297.69350383 346.29910124L512 560.6055974 726.30649617 346.29910124a55.0126984 55.0126984 0 1 1 77.87942242 77.87942241L550.66354348 677.70089876a55.0126984 55.0126984 0 0 1-77.87942242 0L219.26174595 424.17852365c-10.49439069-10.49439069-16.01775312-24.30279805-16.01775442-38.66354347s6.07569919-28.72148955 16.01775442-39.21587894c21.54111683-20.98878007 56.89064234-21.54111683 78.43175788 0z" p-id="4983"></path></svg>
2152                    </a>
2153                    <div class="sm_formTitle">${formSet.chatSurveyForm.title}</div>
2154                    <img src="/npublic/commonjs/smartService/formbg.png" alt="form" la="la" />
2155                </div>
2156                ${this.getMsg(formSet.chatSurveyForm,'form')}
2157            </div>
2158            `
2159        }
2160        //显示客服窗口
2161        showFun(){
2162            console.log('是否登录', this.isLoginFlag);
2163            if(this.nim){
2164                this.nim.disconnect();
2165            }
2166            if(this.needForm){
2167                $("#"+this.conId+"-form").addClass("show")
2168                return
2169            }
2170            $("#"+this.conId+"-form").remove()
2171            $("#"+this.conId).addClass("show")
2172            $(".smtIconPrompt").hide()
2173            this.handleReply(false)
2174
2175            // 在重新打开窗口时，清除未读消息计数和本地存储
2176            this.unreadMessageCount = 0;
2177            this.clearUnreadCountFromStorage();
2178            this.updateUnreadBadge(); // 更新角标显示（实际上会移除角标）
2179            
2180            // 在重新打开窗口时，检查是否需要显示 loading 状态
2181            setTimeout(() => {
2182                const $output = $('.sm_output');
2183                // 检查是否有消息，如果没有则显示 loading
2184                if ($output.find('.sm_msg').length === 0) {
2185                    // 添加 loading 独白
2186                    this.showLoadingMessage();
2187                }
2188                if(this.res.enableAgentFlag) {
2189                    this.manageMessagesDisplay();
2190                }
2191            }, 100);
2192            
2193            this.logNim()
2194            
2195            
2196        }
2197        //二维数组排序
2198        arraySort(data, key, order) {
2199            let nData = data
2200            let reg = /^([+]\d+[.]\d+|[-]\d+[.]\d+|\d+[.]\d+|[+]\d+|[-]\d+|\d+)$/
2201            if(order == 'desc'){
2202                nData = data.sort((a, b) => {
2203                    if (reg.test(a[key])) {
2204                        return b[key] - a[key]
2205                    } else {
2206                        return b[key].localeCompare(a[key])
2207                    }
2208                })
2209            }else{
2210                nData = data.sort((a, b) => {
2211                    if (reg.test(a[key])) {
2212                        return a[key] - b[key]
2213                    } else {
2214                        return a[key].localeCompare(b[key])
2215                    }
2216                })
2217            } 
2218            return nData
2219        }
2220        //终端
2221        getTerminal(){
2222            //判断是否mo环境
2223            var isMo = function() {
2224                return Boolean(navigator.userAgent.match(/(phone|pad|pod|iPhone|iPod|ios|iPad|Android|Mobile|BlackBerry|IEMobile|MQQBrowser|JUC|Fennec|wOSBrowser|BrowserNG|WebOS|Symbian|Windows Phone)/i)) || $(window).width()<=768 
2225            }
2226            // 渠道：小程序-1、公众号-2、PC-3、H5-4
2227            return this.isWxMini()?1:this.isWechat()?2:isMo()?4:3 
2228        }
2229        //判断微信
2230        isWechat(){
2231            return navigator.userAgent.toLowerCase().match(/MicroMessenger/i) == 'micromessenger'
2232        }
2233        //判断小程序
2234        isWxMini(){
2235            return window.__wxjs_environment === 'miniprogram' || navigator.userAgent.toLowerCase().match(/miniprogram/i) =='miniprogram'
2236        }
2237
2238        // 创建打招呼弹窗
2239        createGreetingPopup() {
2240            if (!this.shouldShowGreetingPopup()) {
2241                return; // 如果今天已经关闭过，则不显示
2242            }
2243            // 确保只创建一次
2244            if ($("#greetingPopup").length > 0) return;
2245            let img = $.handleDataImg(this.kefuHead) || '/npublic/commonjs/smartService/kefu.png'
2246            
2247            // 调用接口获取打招呼内容
2248                let title = this.colorLayout.tipTitle || i18n.AICustomerService || '您好！我是AI智能客服';
2249                let content = this.colorLayout.tipText || i18n.AICustomerServiceInfo || '我可以帮您解答问题、推荐产品，随时为您服务!';
2250                let tagsArr = this.colorLayout.tipLabels && this.colorLayout.tipLabels.length ? this.colorLayout.tipLabels : [];
2251                // 创建弹窗DOM
2252                const popupHtml = `

2253                    <div id="greetingPopup" class="greeting-popup ${this.colorLayout.windowLocation=='left'?'greeting-popup-left':''}">
2254                        <div class="greeting-content">
2255                            <span class="greeting-close">&times;</span>
2256                            <div class="greeting-info">
2257                                <div class="greeting-img">
2258                                    <img src="${img}" alt="${this.settings.name}" la="la" />
2259                                </div>
2260                                <div class="greeting-infoBox">
2261                                    <div class="greeting-header">
2262                                        <div class="greeting-title"></div>
2263                                    </div>
2264                                    <div class="greeting-body">
2265                                        <div class="greeting-text"></div>
2266                                        <div class="greeting-tags"></div>
2267                                    </div>
2268                                </div>
2269                            </div>
2270                            <div class="greeting-btn-box">
2271                                <button class="greeting-close-btn greeting-btn-close">${i18n.close || '关闭'}</button>
2272                                <button class="greeting-btn">${i18n.quickConsult || '立即咨询'}</button>
2273                            </div>
2274                        </div>
2275                    </div>
2276                `;
2277                
2278                // 添加到页面
2279                $("body").append(popupHtml);
2280
2281                // 绑定事件
2282                const popup = $("#greetingPopup");
2283                popup.find(".greeting-close").on("click", () => {
2284                    // popup.remove();
2285                    this.closeGreetingPopup();
2286                });
2287
2288                popup.find(".greeting-close-btn").on("click", () => {
2289                    this.closeGreetingPopup();
2290                });
2291
2292                popup.find(".greeting-btn").on("click", () => {
2293                    popup.remove();
2294                    $(document).off("click.greetingPopup");
2295                    this.showFun(); // 打开真正的客服窗口
2296                });
2297                
2298                // 设置标题
2299                if (title) {
2300                    popup.find(".greeting-title").text(title);
2301                }
2302                
2303                // 设置内容
2304                if (content) {
2305                    popup.find(".greeting-text").text(content || '打招呼');
2306                }
2307                
2308                // 设置标签
2309                if (tagsArr && Array.isArray(tagsArr)) {
2310                    const colorsClass = ['colors1', 'colors2', 'colors3', 'colors4'];
2311                    const tagsHtml = tagsArr.map((tag, index) => {
2312                        const color = colorsClass[index % colorsClass.length];
2313                        return `<span class="greeting-tag ${color}">${tag}</span>`
2314                    }).join('');
2315                    popup.find(".greeting-tags").html(tagsHtml);
2316                }
2317                
2318                // 1秒后显示弹窗，并注册点击外部关闭
2319                setTimeout(() => {
2320                    popup.addClass("show");
2321                    setTimeout(() => {
2322                        $(document).on("click.greetingPopup", (e) => {
2323                            if (!$(e.target).closest("#greetingPopup .greeting-content").length &&
2324                                !$(e.target).closest(".smartIcon").length) {
2325                                this.closeGreetingPopup();
2326                                $(document).off("click.greetingPopup");
2327                            }
2328                        });
2329                    }, 300);
2330                }, 1000);
2331        }
2332
2333        // 检查是否应该显示问候弹窗
2334        shouldShowGreetingPopup() {
2335            const closedDate = sessionStorage.getItem('greetingPopupClosedDate');
2336            
2337            if (!closedDate) {
2338                return true;
2339            }
2340            
2341            const today = new Date();
2342            const todayKey = `${today.getFullYear()}-${today.getMonth() + 1}-${today.getDate()}`;
2343            
2344            return closedDate !== todayKey;
2345        }
2346
2347        // 关闭问候弹窗
2348        closeGreetingPopup() {
2349            const today = new Date();
2350            const dateKey = `${today.getFullYear()}-${today.getMonth() + 1}-${today.getDate()}`;
2351
2352            sessionStorage.setItem('greetingPopupClosedDate', dateKey);

2353            $(document).off("click.greetingPopup");
2354
2355            // 隐藏弹窗
2356            $(`#greetingPopup`).fadeOut(300);
2357            
2358            // 如果需要，也可以移除DOM元素
2359            // $(`.greeting-popup`).remove();
2360        }
2361
2362        // 显示跑马灯
2363        showMarquee(msg) {
2364            $("#marqueePopup").remove()
2365            let img = $.handleDataImg(this.kefuHead) || '/npublic/commonjs/smartService/kefu.png'
2366            let isLeft = this.colorLayout.windowLocation === 'left'
2367
2368            // 提取消息纯文本
2369            let text = ''
2370            if (msg.type === 'text') {
2371                text = msg.text || ''
2372            } else if (msg.type === 'custom') {
2373                try {
2374                    let msgObject = JSON.parse(msg.content)
2375                    if (msgObject.aiAgent && msgObject.aiAgent.msg) {
2376                        text = msgObject.aiAgent.msg
2377                    } else {
2378                        for (let key of (msgObject.paramSort || [])) {
2379                            if ((key === 'text' || key === 'title') && msgObject[key]) {
2380                                text = msgObject[key]; break
2381                            }
2382                        }
2383                    }
2384                } catch(e) {}
2385            }
2386            // 去除 markdown 符号，只保留纯文本
2387            text = text.replace(/[#*_`>\[\]!]/g, '').replace(/\n/g, ' ').trim()
2388            if (!text) return
2389
2390            const popupHtml = `
2391                <div id="marqueePopup" class="greeting-popup ${isLeft ? 'greeting-popup-left' : ''}" style="min-width: 382px;">
2392                    <div class="greeting-content">
2393                        <span class="marquee-close greeting-close" style="display: none;">&times;</span>
2394                        <div class="greeting-info">
2395                            <div class="greeting-img" style="display: none;">
2396                                <img src="${img}" alt="${this.settings.name}" la="la" />
2397                            </div>
2398                            <div class="greeting-infoBox">
2399                                <div class="greeting-header" style="display: none;">
2400                                    <div class="greeting-title">${this.settings.name}</div>
2401                                </div>
2402                                <div class="greeting-body">
2403                                    <div class="marquee-text-wrap">
2404                                        <span class="marquee-text">${text}</span>
2405                                    </div>
2406                                </div>
2407                            </div>
2408                        </div>
2409                        <div class="greeting-btn-box">
2410                            <button class="greeting-btn marquee-reply-btn">${i18n.quickConsult || '回复'}</button>
2411                            <button class="greeting-btn-close">${i18n.close || '关闭'}</button>
2412                        </div>
2413                    </div>
2414                </div>
2415            `
2416            if ($("#greetingPopup").length > 0) {
2417                $("#greetingPopup").remove();
2418                this.closeGreetingPopup();
2419            }
2420            $("body").append(popupHtml)
2421            const $popup = $("#marqueePopup")
2422            $popup.find(".marquee-close").on("click", () => { $popup.remove(); $(document).off("click.marqueePopup") })
2423            $popup.find(".marquee-reply-btn").on("click", () => { $popup.remove(); $(document).off("click.marqueePopup"); this.showFun() })
2424            $popup.find(".greeting-btn-close").on("click", () => { $popup.remove(); $(document).off("click.marqueePopup"); $("#greetingPopup").length && $("#greetingPopup").show() })
2425            setTimeout(() => {
2426                $popup.addClass("show");
2427                setTimeout(() => {
2428                    $(document).on("click.marqueePopup", (e) => {
2429                        if (!$(e.target).closest("#marqueePopup .greeting-content").length &&
2430                            !$(e.target).closest(".smartIcon").length) {
2431                            $popup.remove();

2432                            $(document).off("click.marqueePopup");
2433                        }
2434                    });
2435                }, 300);
2436            }, 100)
2437        }
2438
2439        // 隐藏跑马灯
2440        hideMarquee() {
2441            $("#marqueePopup").remove()
2442        }
2443
2444        // 显示 loading 状态
2445        showLoadingMessage() {
2446            const $output = $('.sm_output');
2447            
2448            // 检查是否已经存在 loading 消息
2449            if ($output.find('.loading-message').length === 0) {
2450                // 创建跳动文本效果
2451                const loadingText = "......"; // 你可以自定义这个文本
2452                const bounceText = loadingText.split('').map((char, index) => 
2453                    `<span style="animation-delay: ${index * 0.1}s">${char}</span>`
2454                ).join('');
2455                
2456                $output.append(`
2457                    <div class="loading-message bounce-text" style="min-height:${$('.sm_output').height()}px">${bounceText}</div>
2458                `);
2459                // 确保滚动到底部
2460                $output.scrollTop(99999999);
2461            }
2462        }
2463
2464        // 隐藏 loading 状态
2465        hideLoadingMessage() {
2466            $('.sm_output .loading-message').remove();
2467        }
2468
2469        // 新增：管理消息显示的方法
2470        manageMessagesDisplay() {
2471            const $output = $('.sm_output');
2472            const $messages = $output.find('.sm_msg');
2473            
2474            // 获取今天的日期（时间戳）
2475            const today = new Date();
2476            today.setHours(0, 0, 0, 0);
2477            const todayTimestamp = today.getTime();
2478            
2479            // 筛选出今天之前的消息
2480            const $oldMessages = $messages.filter(function() {
2481                const msgTime = parseInt($(this).attr('data-time')) || 0;
2482                return msgTime < todayTimestamp;
2483            });
2484            
2485            // 筛选出今天及之后的消息
2486            const $todayMessages = $messages.filter(function() {
2487                const msgTime = parseInt($(this).attr('data-time')) || 0;
2488                return msgTime >= todayTimestamp;
2489            });
2490            
2491            // 移除可能存在的"以下是当前会话"提示
2492            $output.find('.current-session-tip').remove();
2493            
2494            // 隐藏今天之前的消息
2495            $oldMessages.hide();
2496            
2497            // 显示今天及之后的消息
2498            $todayMessages.show();
2499            
2500            // 如果有今天之前的旧消息，则添加"查看更多"按钮
2501            if ($oldMessages.length > 0) {
2502                // 如果还没有"查看更多"按钮，则添加一个
2503                if (!$output.find('.load-more-messages').length) {

2504                    const loadMoreButton = $(`
2505                        <div class="load-more-messages">
2506                            <a href="javascript:;">${i18n.viewHistory || '查看历史会话'}</a>
2507                        </div>
2508                    `);
2509                    
2510                    // 将按钮插入到第一条今天的消息之前
2511                    if ($todayMessages.first().length) {
2512                        $todayMessages.first().before(loadMoreButton);
2513                    } else {
2514                        $output.append(loadMoreButton);
2515                    }
2516
2517                    // 绑定点击事件
2518                    loadMoreButton.on('click', () => {
2519                        this.loadMoreMessages();
2520                    });
2521                }
2522            } else {
2523                // 如果没有旧消息，移除"查看更多"按钮
2524                $output.find('.load-more-messages').remove();
2525            }
2526        }
2527
2528        // 加载历史消息
2529        loadMoreMessages() {
2530            const $output = $('.sm_output');
2531            const $messages = $output.find('.sm_msg');
2532            
2533            // 获取今天的日期（时间戳）
2534            const today = new Date();
2535            today.setHours(0, 0, 0, 0);
2536            const todayTimestamp = today.getTime();
2537            
2538            // 筛选出今天之前的消息
2539            const $oldMessages = $messages.filter(function() {
2540                const msgTime = parseInt($(this).attr('data-time')) || 0;
2541                return msgTime < todayTimestamp;
2542            });
2543            
2544            // 筛选出当前隐藏的旧消息
2545            const $hiddenOldMessages = $oldMessages.filter(':hidden');
2546            
2547            // 每次显示最多10条旧消息
2548            const messagesToShow = Math.min(10, $hiddenOldMessages.length);
2549            
2550            // 显示接下来的10条旧消息
2551            if ($hiddenOldMessages.length > 0) {
2552                $hiddenOldMessages.slice(0, messagesToShow).show();
2553            }
2554            
2555            // 获取"查看更多"按钮
2556            const $loadMoreButton = $output.find('.load-more-messages');
2557            
2558            // 将"查看更多"按钮移动到当前显示的最后一条历史消息之后
2559            if ($oldMessages.filter(':visible').length > 0) {
2560                const $lastVisibleOldMessage = $oldMessages.filter(':visible').last();
2561                $lastVisibleOldMessage.after($loadMoreButton);
2562            }
2563            
2564            // 如果没有更多隐藏的旧消息了，移除"查看更多"按钮
2565            if ($hiddenOldMessages.length <= messagesToShow) {
2566                $loadMoreButton.remove();
2567            }
2568        }
2569
2570        // 添加页面对象监听方法(30秒推荐商品<暂时不需要>)
2571        initPageObjListener() {
2572            if(!this.res.enableAgentFlag) return;
2573            // 定时检查 window.pageObj
2574            this.pageObjInterval = setInterval(() => {
2575                this.checkPageObj();
2576            }, 1000); // 每秒检查一次
2577            
2578            // 同时也监听可能的 pageObj 变化
2579            this.checkPageObj();
2580        }
2581
2582        // 检查 pageObj 条件
2583        checkPageObj() {
2584            let stayDuration = Number(this.inviteSet?.behavior?.stayDuration) * 1000 || 30000;
2585            if (window.pageObj && 
2586                window.pageObj.appId === '143150160001' && 
2587                window.pageObj.pageType === '3') {
2588                
2589                // 如果条件满足，设置一个30秒调用接口的定时器
2590                if (!this.pageMatchTimer) {
2591                    this.pageMatchTimer = setTimeout(() => {
2592                        this.callBrowseReportApi();
2593                    }, stayDuration ); // 30秒调用接口
2594                }
2595            } else {
2596                // 如果条件不满足，清除之前的定时器
2597                if (this.pageMatchTimer) {
2598                    clearTimeout(this.pageMatchTimer);
2599                    this.pageMatchTimer = null;
2600                }
2601            }
2602        }
2603
2604        // 调用浏览报告接口
2605        callBrowseReportApi() {
2606            // 检查是否已经调用过，避免重复调用
2607            if (this.hasCalledBrowseReport) {
2608                return;
2609            }
2610            this.behaviorReport('detail');
2611            // const url = `${this.res.domain}/visitormanager/intelligent/front/browseReport?tenantId=${tenant.tenantId}&instance=${tenant.bossProductInstance}`;
2612            
2613            // c.cmsAjax.postJson(url, {
2614            //     appCode: window.pageObj.appId,
2615            //     dsId: 'product',
2616            //     title: document.title,
2617            //     pageType: window.pageObj.pageType,
2618            //     accid: this.res.account,
2619            //     timestamp: Date.now()
2620            // }).then((res) => {
2621            //     this.hasCalledBrowseReport = true; // 标记已调用，避免重复调用
2622            // }).catch((err) => {});
2623        }
2624
2625        // 在类的销毁方法中清理定时器（如果有的话）

2626        // 例如在 closeDialog 或其他适当的位置调用
2627        cleanup() {
2628            if (this.pageObjInterval) {
2629                clearInterval(this.pageObjInterval);
2630                this.pageObjInterval = null;
2631            }
2632            
2633            if (this.pageMatchTimer) {
2634                clearTimeout(this.pageMatchTimer);
2635                this.pageMatchTimer = null;
2636            }
2637        }
2638
2639        // 更新未读消息角标
2640        updateUnreadBadge() {
2641            // 保存计数到本地存储
2642            this.saveUnreadCountToStorage();
2643
2644            // invitationType 3：仅显示跑马灯，不显示未读角标
2645            let invitationType = this.inviteSet && this.inviteSet.invitation && this.inviteSet.invitation.invitationType || 1;
2646            if (invitationType == 3) return
2647
2648            const $icon = $("#" + this.iconId);
2649            const $badge = $icon.find('.unread-badge');
2650            
2651            if (this.unreadMessageCount > 0) {
2652                if ($badge.length > 0) {
2653                    // 如果角标已存在，更新数字
2654                    $badge.text(this.unreadMessageCount);
2655                } else {
2656                    // 如果角标不存在，创建新的角标
2657                    const badgeHtml = `<span class="unread-badge">${this.unreadMessageCount}</span>`;
2658                    $icon.append(badgeHtml);
2659                }
2660            } else {
2661                // 如果没有未读消息，移除角标
2662                $badge.remove();
2663            }
2664        }
2665
2666        // 保存未读消息计数到本地存储
2667        saveUnreadCountToStorage() {
2668            localStorage.setItem(`smartService_unreadCount`, this.unreadMessageCount.toString());
2669        }
2670
2671        // 从本地存储获取未读消息计数
2672        getUnreadCountFromStorage() {
2673            const count = localStorage.getItem(`smartService_unreadCount`);
2674            return count ? parseInt(count) : 0;
2675        }
2676
2677        // 清除本地存储中的未读消息计数
2678        clearUnreadCountFromStorage() {
2679            localStorage.removeItem(`smartService_unreadCount`);
2680        }
2681
2682        // 添加检查登录状态并提交的方法
2683        checkLoginAndSubmit($target, isForm, type) {
2684            // 检查是否已登录
2685            this.isLogin().then(isLoggedIn => {
2686                if (isLoggedIn) {
2687                    // 已登录，直接提交表单
2688                    this.submitForm($target, isForm, type);
2689                } else {
2690                    // 未登录，显示登录弹窗
2691                    this.showLoginPopup(() => {
2692                        // 登录成功后的回调
2693                        this.submitForm($target, isForm, type);
2694                    });
2695                }
2696            });
2697        }
2698
2699        // 显示登录弹窗
2700        showLoginPopup(callback) {
2701            // 检查是否已经存在登录弹窗
2702            if ($("#loginPopup").length > 0) return;
2703            
2704            const loginUrl = '/login.html'; // 根据实际情况调整登录页面路径
2705            
2706            // 创建遮罩层
2707            const overlayHtml = '<div id="loginPopupOverlay" class="login-popup-overlay" style="position: fixed; top: 0; left: 0; width: 100%; height: 100%; background-color: rgba(0,0,0,0.5); z-index: 99998;"></div>';
2708            
2709            const popupHtml = `
2710                <div id="loginPopup" class="greeting-popup">
2711                    <div class="greeting-content">
2712                        <div style="padding: 20px;">
2713                            <div style="display: flex; justify-content: space-between; align-items: center; margin-bottom: 15px;">
2714                                <h3 style="margin: 0;">登录</h3>
2715                                <span id="loginPopupClose" class="greeting-close" style="font-size: 24px; cursor: pointer;">&times;</span>
2716                            </div>
2717                            <div style="height: 600px;">
2718                                <iframe 
2719                                    id="loginFrame" 
2720                                    src="${loginUrl}" 
2721                                    width="100%" 
2722                                    height="100%" 
2723                                    frameborder="0" 
2724                                    style="border-radius: 8px;">
2725                                </iframe>
2726                            </div>
2727                        </div>
2728                    </div>
2729                </div>
2730            `;
2731            
2732            // 添加遮罩层和弹窗到页面
2733            $("body").append(overlayHtml).append(popupHtml);
2734            
2735            const $popup = $("#loginPopup");

2736            const $overlay = $("#loginPopupOverlay");
2737            const $loginPrompt = $('.login-prompt');
2738            
2739            // 绑定关闭事件
2740            $popup.find("#loginPopupClose").on("click", () => {
2741                $popup.remove();
2742                $overlay.remove();
2743                clearInterval(loginCheckTimer);
2744            });
2745            
2746            // 点击遮罩层关闭弹窗
2747            $overlay.on("click", () => {
2748                $popup.remove();
2749                $overlay.remove();
2750            });
2751            
2752            // 绑定iframe的load事件来检测登录状态
2753            const $loginFrame = $popup.find("#loginFrame");
2754            let loginCheckTimer = null;
2755            
2756            $loginFrame.on('load', () => {
2757                // 设置定时器定期检查登录状态
2758                loginCheckTimer = setInterval(() => {
2759                    try {
2760                        // 检查iframe中的登录状态，需要同域才能访问
2761                        const iframeDoc = $loginFrame[0].contentDocument || $loginFrame[0].contentWindow.document;
2762                        const loginStatus = iframeDoc.querySelector('.login-success') || 
2763                                        iframeDoc.querySelector('#loginSuccess') || 
2764                                        iframeDoc.querySelector('.user-logged-in');
2765                                                
2766                        // if (loginStatus) {
2767                            // 检测到登录成功
2768                            this.isLogin().then(isLoggedIn => {
2769                                if (isLoggedIn) {
2770                                    clearInterval(loginCheckTimer);
2771                                    $popup.remove();
2772                                    $overlay.remove();
2773                                    $loginPrompt.remove();
2774                                    if (callback && typeof callback === 'function') {
2775                                        callback();
2776                                    }
2777                                }
2778                            });
2779                        // }
2780                    } catch (e) {
2781                        // 跨域访问时会报错，需要使用其他方式检测登录状态
2782                        console.log('无法直接访问iframe内容，使用其他方式检测登录');
2783                    }
2784                }, 2000); // 每秒检查一次
2785            });
2786            
2787            // 显示弹窗
2788            setTimeout(() => {
2789                $popup.addClass("show");
2790            }, 100);
2791        }
2792
2793        getScrollPercent() {
2794            // 滚动高度
2795            const scrollTop = document.documentElement.scrollTop || window.pageYOffset;
2796            // 页面总高度
2797            const scrollHeight = document.documentElement.scrollHeight;
2798            // 可视窗口高度
2799            const clientHeight = document.documentElement.clientHeight;
2800
2801            // 可滚动的总距离
2802            const totalHeight = scrollHeight - clientHeight;
2803
2804            if (totalHeight <= 0) return 0;
2805
2806            // 计算百分比
2807            const percent = (scrollTop / totalHeight) * 100;
2808
2809            // 保留两位小数（可去掉 toFixed）
2810            return parseInt(percent);
2811        }
2812
2813        // 行为轨迹上报
2814        behaviorReport(pageTypes) {
2815            const url = `/fwebapi/behavior/trace/report?tenantId=${tenant.tenantId}&instance=${tenant.bossProductInstance}`;
2816
2817            const previousPageUrl = sessionStorage.getItem('currentPageUrl') || '';
2818            const previousPageTitle = sessionStorage.getItem('currentPageTitle') || '';
2819            // 滚动深度
2820            const percent = this.getScrollPercent();
2821
2822            let reportData = {};
2823
2824            reportData = {
2825                "visitorId": this.res.account,  //客服  account
2826                "sessionId": sessionStorage.getItem('sdkSessionId') || '',  //sdkSessionId
2827                "jsonData": {
2828                    "source": this.getSensorsdata2015().refferUrl || '直接访问',   //判断latestreffer ，区分百度，谷歌等

2829                    "lp": this.getSensorsdata2015().landUrl || '',  //取latest landpage
2830                    "vp": location.href || '',  //当前页面url
2831                    "vpt": document.title || '',    //当前页title
2832                    "pp": previousPageUrl,  //前一页   手动存一下，进入页面时存sessionstorage，{url,title}
2833                    "ppt": previousPageTitle,    //前一页title
2834                    "pn": window.pageObj ? pageObj.name : '',  // pageObj.name
2835                    "appCode": window.pageObj ? pageObj.appId : "",  // pageObj.appId
2836                    "tid": window.pageObj ? pageObj.contentType : '',    //pageObj.contentType
2837                    "pageType":window.pageObj ? pageObj.pageType : '',   //pageObj.pageType   1,2,3综合，列表，详情
2838                    // "visitorId": this.res.account,  //客服  account
2839                    pageId: window.pageObj ? pageObj.pageId : "",
2840                }
2841            }
2842            if(pageTypes == 'isScroll') {
2843                reportData.jsonData.scrollDepth = percent;
2844            } else {
2845                if(reportData.jsonData.scrollDepth) delete reportData.jsonData.scrollDepth;
2846            }
2847            
2848            c.cmsAjax.postJson(url, reportData).then((res) => {}).catch((e) => {});
2849            if(pageTypes == 'detail') this.hasCalledBrowseReport = true;
2850        }
2851        // 初始化行为轨迹上报 - 首次加载调用一次，60秒后再调用一次，总共调用两次
2852        initBehaviorReport() {
2853            console.log("是否符合上报要求：", this.res.enableAgentFlag)
2854            let totalBrowseTime = Number(this.inviteSet?.behavior?.totalBrowseTime) * 1000 || 60000;
2855            if(this.res.enableAgentFlag) {
2856                // 首次加载立即调用
2857                this.behaviorReport();
2858                
2859                // 设置60秒后调用第二次
2860                this.behaviorReportTimer = setTimeout(() => {
2861                    this.behaviorReport();
2862                    // 调用完成后清理定时器引用
2863                    if (this.behaviorReportTimer) {
2864                        clearTimeout(this.behaviorReportTimer);
2865                        this.behaviorReportTimer = null;
2866                    }
2867                }, totalBrowseTime); // 60秒 = 60000毫秒
2868            }
2869        }
2870        
2871        // 获取神策数据
2872
2873        getSensorsdata2015 (){
2874            let cookie = getCookie('sensorsdata2015jssdkcrossZQSensorsObj');
2875            if(cookie){
2876                cookie = JSON.parse(decodeURIComponent(cookie));
2877                let landUrl = decodeURI(decodeURIComponent(escape(cookie.props.$latest_landing_page)), "UTF-8");
2878                let refferUrl = decodeURI(decodeURIComponent(escape(cookie.props.$latest_referrer)), "UTF-8");
2879                if(refferUrl && refferUrl != 'undefined' && refferUrl != 'null'){
2880                    refferUrl = refferUrl.split("#")[0]
2881                    refferUrl = refferUrl.split("?")[0]
2882                    refferUrl = refferUrl.split("//")[1]
2883                    refferUrl = refferUrl.split("/")[0]
2884                    let relist = [
2885                        {
2886                            name:"baidu",
2887                            key:['m.baidu.com','www.baidu.com','baidu.com']
2888                        },
2889                        {
2890                            name:"google",
2891                            key:["www.google.co.jp","www.google.la","www.google.co.id","www.google.kg","www.google.ae","www.google.com.lb","www.google.com.tr","www.google.az","www.google.no","www.google.ie","www.google.be","www.google.li","www.google.ad","www.google.com.mt","www.google.com.ua","www.google.hr","www.google.me","www.google.dz","www.google.sn","www.google.ci","www.google.tg","www.google.com.ng","www.google.cm","www.google.td","www.google.co.ke","www.google.mg","www.google.co.zm","www.google.nr","www.google.co.ck","www.google.co.ve","www.google.com.br","www.google.hn","www.google.com.ni","www.google.com.jm","www.google.co.kr","www.google.com.vn","www.google.com.kh","www.google.com.sg","www.google.tm","www.google.com.af","www.google.co.in","www.google.com.bd","www.google.am","www.google.se","www.google.fi","www.google.ee","

2891www.google.lv","www.google.lt","www.google.co.uk","www.google.gg","www.google.fr","www.google.de","www.google.cz","www.google.hu","www.google.ba","www.google.mk","www.google.gm","www.google.ml","www.google.com.gh","www.google.ne","www.google.cf","www.google.it.ao","www.google.mu","www.google.com.na","www.google.co.za","www.google.com.nf","www.google.com.sb","www.google.fm","www.google.ws","www.google.gy","www.google.com.pe","www.google.com.ar","www.google.cl","www.google.com","www.google.com.gt","www.google.com.bz","www.google.com.sv","www.google.bs","www.google.com.tw","www.google.com.tj","www.google.com.np","www.google.lk","www.google.com.kw","www.google.com.bh","www.google.com.om","www.google.jo","www.google.co.il","www.google.nl","www.google.at","www.google.ch","www.google.gr","www.google.com.by","www.google.pl","www.google.sk","www.google.rs","www.google.ro","www.google.md","www.google.com.ly","www.google.com.sl","www.google.bj","www.google.sh","www.google.com.et","www.google.dj","www.google.co.ug","www.google.rw","www.google.bi","www.google.mw","www.google.co.mz","www.google.sc","www.google.com.au","www.google.ki","www.google.com.do","www.google.com.mx","www.google.com.pa","www.google.cn","www.google.mn","www.google.co.th","www.google.com.my","www.google.com.bn","www.google.com.ph","www.google.tp","www.google.kz","www.google.co.uz","www.google.com.pk","www.google.mv","www.google.com.sa","www.google.co.ls","www.google.is","www.google.dk","www.google.je","www.google.im","www.google.lu","www.google.pt","www.google.es","www.google.com.gi","www.google.it","www.google.sm","www.google.ru","www.google.si","www.google.bg","www.google.com.eg","www.google.co.ma","www.google.bf","www.google.ga","www.google.cg","www.google.cd","www.google.co.tz","www.google.co.zw","www.google.co.bw","www.google.co.nz","www.google.com.fj","www.google.tk","www.google.as","www.google.to","www.google.nu","www.google.tt","www.google.com.co","www.google.com.ec","www.google.com.bo","www.google.com.py","www.google.com.uy","www.google.gl","www.google.co.cr","www.google.com.cu","www.google.ht","www.google.com.hk"]
2892                        },
2893                        {
2894                            name:"sougou",
2895                            key:["sogou.com","www.sogou.com","m.sogou.com","wap.sogou.com"]
2896                        },
2897                        {
2898                            name:"bing",
2899                            key:["bing.com","cn.bing.com","www.bing.com"]
2900                        },
2901                        {
2902                            name:"360",
2903                            key:["www.so.com","so.com","m.so.com"]
2904                        },
2905                        {
2906                            name:"yandex",
2907                            key:["www.yandex.com","yandex.com","yandex.ru","www.yandex.ru","yandex.ua","yandex.kz","yandex.com.tr","yandex.by","yandex.az","yandex.com.ge","yandex.uz","yandex.md","yandex.ee","yandex.lt","yandex.lv","yandex.ro","yandex.pl","yandex.es","yandex.it","yandex.de","yandex.dk","yandex.no","yandex.pt","yandex.rs","yandex.sk","yandex.tj","www.yandex.ua","www.yandex.kz","www.yandex.com.tr","www.yandex.by","www.yandex.az","www.yandex.com.ge","www.yandex.uz","www.yandex.md","www.yandex.ee","www.yandex.lt","www.yandex.lv","www.yandex.ro","www.yandex.pl","www.yandex.es","www.yandex.it","www.yandex.de","www.yandex.dk","www.yandex.no","www.yandex.pt","www.yandex.rs","www.yandex.sk","www.yandex.tj"]
2908                        },
2909                        {
2910                            name:"other",
2911                            key:['www.aol.com','duckduckgo.com','www.fresheye.com','www.sputtr.com','searcn.yahoo.com','www.search.aol.com','fresheye.com','www.seznam.com','www.duckduckgo.com','search.aol.com','m.ask.com','www.lycos.com','search.naver.com','www.soso.com','www.youdao.com','www.ask.com','www.ceek.jp','www.hotbot.com','www.naver.com','www.search.com','m.sm.cn','www.altavista.com']
2912                        },
2913                    ]
2914                    relist.forEach(e=>{
2915                        let rtmp = e.key.find(n=>refferUrl==n)
2916                        if(rtmp){
2917                            refferUrl = e.name
2918                        }
2919                    })
2920                }
2921                return {
2922                    landUrl,
2923                    refferUrl
2924                }
2925            }else{
2926                return '';
2927            }
2928        }
2929
2930        initScrollListener() {

2931            $(window).on('scroll.scrollListener', () => {
2932                // 获取滚动条当前位置
2933                const scrollTop = $(window).scrollTop();
2934                // 获取页面可滚动总高度
2935                const scrollHeight = $(document).height() - $(window).height();
2936                
2937                // 避免除以 0
2938                if (scrollHeight <= 0) {
2939                    return;
2940                }
2941                
2942                // 计算滚动百分比
2943                const scrollPercent = scrollTop / scrollHeight;
2944                
2945                // 超过 80% 且未弹窗过时触发
2946                let scrollDepth = (this.inviteSet?.behavior?.scrollDepth || 80) / 100
2947                if (scrollPercent >= scrollDepth && !this.hasAlerted) {
2948                    this.hasAlerted = true; // 使用类属性标记
2949                    // alert(123);
2950                    this.behaviorReport('isScroll');
2951                }
2952            });
2953        }
2954
2955        // 会话邀请配置 inviteSet 对象
2956        inviteSetFn() {
2957            // 获取inviteSet对象数据进行配置
2958            // 详情页页数
2959            let totalPageCount = this.inviteSet?.behavior?.pageCount || 3;
2960            // 详情页访问计数：当前页是详情页时累加，达到 pageCount 时上报
2961            let isDetailPage = window.pageObj &&
2962                window.pageObj.appId === '143150160001' &&
2963                window.pageObj.pageType === '3'
2964            if (isDetailPage) {
2965                let visitedCount = parseInt(sessionStorage.getItem('sm_detail_page_count') || '0') + 1
2966                sessionStorage.setItem('sm_detail_page_count', visitedCount)
2967                if (visitedCount === totalPageCount) {
2968                    this.callBrowseReportApi()
2969                }
2970            }
2971            // 指定页面
2972            let currentPages = this.inviteSet?.behavior?.pages;
2973            if (Array.isArray(currentPages) && window.pageObj && window.pageObj.pageId) {
2974                let matched = currentPages.some(page => page.pageId == window.pageObj.pageId)
2975                if (matched) {
2976                    this.behaviorReport()
2977                }
2978            }
2979        }
2980
2981    };
2982    return smartService
2983})