https://cdn.wisgate.ai/wisgate/_nuxt/Di2-5zwY.js

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2
3**Last updated: July 2, 2026**
4
5## Introduction
6
7WisGate AI, operated by JuheData HK Limited (“WisGate AI”, “Company”, “we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect information when you access or use our website, API endpoints, dashboard, documentation, Studio tools, model catalog, and related services collectively referred to as the “Services”.
8
9By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you must not use the Services.
10
11## Information We Collect
12
13We may collect the following categories of information.
14
15### Account Information
16
17When you create an account or interact with WisGate AI, we may collect:
18
19* Email address
20* User name or account name
21* Password or authentication credentials
22* Company name, if provided
23* Billing contact information
24* Communication preferences
25* Support requests and related correspondence
26
27### API Usage Information
28
29When you use our APIs or developer tools, we may collect:
30
31* API request metadata
32* Model names and endpoints used
33* Request timestamps
34* Token usage, image usage, video usage, compute usage, and other metered usage data
35* API key identifiers
36* Error logs, status codes, latency, and performance data
37* IP addresses associated with API requests
38* Rate limit and quota information
39* Billing and balance records
40
41### Content Processed Through the Services
42
43Depending on how you use the Services, we may process:
44
45* Prompts, instructions, messages, and text Inputs
46* Images, files, videos, audio, or other uploaded content
47* Generated text, images, video, code, embeddings, or other Outputs
48* Feedback, ratings, edits, or moderation signals
49* Metadata required to provide, troubleshoot, secure, and improve the Services
50
51We refer to these materials collectively as “Content”.
52
53### Technical and Device Information
54
55We may collect technical information such as:
56
57* IP address
58* Browser type and version
59* Device type and identifiers
60* Operating system
61* Referring URLs
62* Pages viewed
63* Session information
64* Log data
65* Approximate location inferred from IP address
66* Language settings
67* Network and diagnostic data
68
69### Payment and Billing Information
70
71Payments may be processed by third-party payment processors. We may collect and store limited billing-related information, such as:
72
73* Payment status
74* Transaction ID
75* Invoice records
76* Subscription or credit purchase history
77* Billing email
78* Country or region for tax and compliance purposes
79* Partial payment method details provided by payment processors, such as card brand and last four digits
80
81We do not intentionally store full credit card numbers, card security codes, or complete payment credentials on our own systems.
82
83### Cookies and Similar Technologies
84
85We may use cookies, local storage, pixels, and similar technologies to:
86
87* Keep you signed in
88* Remember preferences
89* Analyze traffic and product usage
90* Improve performance and user experience
91* Prevent fraud and abuse
92* Support marketing, attribution, and referral tracking
93
94You may disable cookies through your browser settings, but some Services may not function properly.
95
96## How We Use Your Information
97
98We may use collected information to:
99
100* Provide, operate, maintain, and improve the Services
101* Authenticate users and secure accounts
102* Process API requests and route them to appropriate models or providers
103* Measure usage, calculate fees, manage credits, and process billing
104* Detect, prevent, and respond to fraud, abuse, security incidents, and policy violations
105* Provide customer support and technical troubleshooting
106* Send service notices, security alerts, billing updates, and administrative messages
107* Improve documentation, model catalog accuracy, product experience, and infrastru

107cture reliability
108* Develop new features, tools, and integrations
109* Enforce our Terms of Service and other policies
110* Comply with legal, regulatory, tax, sanctions, and compliance obligations
111* Conduct analytics, attribution, and business reporting
112* Send marketing communications where permitted by law and your preferences
113
114## AI Content Processing
115
116When you submit Content to WisGate AI, we may process it to provide the Services, including routing requests to third-party AI model providers or infrastructure vendors.
117
118You acknowledge that:
119
120* Content may be transmitted to third-party AI model providers, cloud providers, moderation providers, or infrastructure vendors as necessary to process your requests.
121* Third-party providers may process Content according to their own terms, policies, and technical configurations.
122* Different models may have different data retention, model training, output ownership, licensing, eligibility, geographic, and usage requirements, and those requirements are governed by the applicable third-party model terms.
123* We may retain limited logs, metadata, and Content where necessary for security, billing, troubleshooting, abuse prevention, legal compliance, or service improvement.
124* We may use aggregated or de-identified data to analyze usage patterns, improve reliability, monitor model performance, and enhance the Services.
125* We do not claim ownership of your lawful Inputs or Outputs solely because you use the Services.
126* We do not use your Content to train models unless you opt in. This commitment applies to WisGate AI’s own model training and improvement activities.
127
128Third-party model providers may process, retain, review, or use Content according to their own terms, policies, product settings, and enterprise configurations. Where available, WisGate AI aims to use provider configurations that reduce or disable training on customer Content, but we do not guarantee that every third-party provider applies identical data-use rules.
129
130For Content submitted by business customers through the API, the customer is generally responsible for determining the purpose and means of processing, and WisGate AI processes such Content to provide the Services. For account administration, billing, security, fraud prevention, compliance, analytics, and service improvement, WisGate AI may act as an independent data user or controller.
131
132For eligible business customers, WisGate AI may provide a Data Processing Addendum upon request. Unless separately executed or expressly incorporated into an applicable order, enterprise agreement, or written business arrangement, no Data Processing Addendum will apply to consumer, individual, trial, free, or standard self-service accounts.
133
134## Legal Bases for Processing
135
136Where applicable data protection laws require a legal basis for processing, we may process your information based on:
137
138* **Contract performance**: To provide the Services you requested
139* **Legitimate interests**: To secure, improve, analyze, and operate our Services
140* **Consent**: For certain marketing, cookies, or optional features
141* **Legal obligations**: To comply with laws, regulations, court orders, tax requirements, sanctions rules, and law enforcement requests
142* **Protection of rights and safety**: To prevent abuse, fraud, security incidents, or harm to users, WisGate AI, providers, or third parties
143
144## With Whom We Share Your Information
145
146We do not sell your personal information. We may share limited information with the following categories of recipients.
147
148### Service Providers
149
150We may share information with vendors that help us provide the Services, including:
151
152* Cloud hosting and infrastructure providers
153* AI model providers
154* Payment processors
155* Analytics providers
156* Customer support tools
157* Email delivery providers
158* Security, fraud prevention, and monitoring vendors
159* Database, logging, and storage providers
160
161### Third-Party AI Providers
162
163When you use a model, endpoint, or feature backed by a third-party provider, we may transmit necessary request data, Content, and metadata to that provider to fulfill your request.
164
165### Corporate Affiliates
166
167We may share information with our corporate affiliates, subsidiaries, parent companies, or related entities where necessary to operate, support, secure, or improve the Services.
168
169### Business Transfers
170
171If WisGate AI is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, your information may be transferred as part of that transaction.
172
173### Legal and Compliance
174
175We may disclose information if we believe in good faith that disclosure is necessary to:
176
177* Comply with applicable law, regulation, legal process, subpoena, court order, or government request
178* Enforce our Terms of Service
179* Detect, prevent, or investigate fraud, abuse, security incidents, or technical issues
180* Protect the rights, property, safety, or security of WisGate AI, users, providers, or the public
181
182## Data Retention
183
184We retain personal information, usage data, billing records, API logs, and Content only for as long as reasonably necessary for the purposes described 

184in this Privacy Policy, including providing the Services, maintaining security, resolving disputes, enforcing agreements, complying with legal obligations, and maintaining business records.
185
186Unless a longer retention period is required for legal, security, billing, dispute resolution, fraud prevention, or compliance purposes:
187
188* Media files, including generated or uploaded images, videos, and audio files, are retained for fourteen (14) days.
189* API logs, task logs, and related request or generation records are retained for two (2) months.
190* Account information is retained while your account remains active.
191* Billing, invoice, transaction, tax, and accounting records may be retained for the period required by applicable law and standard business recordkeeping requirements.
192* Aggregated or de-identified data may be retained for analytics, reliability, security, and business reporting where it is not reasonably associated with an identifiable user.
193
194Third-party model providers and vendors may apply their own retention periods according to their terms, policies, and technical configurations.
195
196You may contact us to request deletion of your personal information, subject to legal, security, billing, dispute resolution, and compliance limitations.
197
198## Security of Data
199
200We use reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include encryption, access controls, logging, monitoring, network protection, and internal security procedures.
201
202However, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for keeping your account credentials, API keys, and access tokens secure.
203
204## International Transfers
205
206WisGate AI may process, store, or transfer your information in jurisdictions outside your country or region of residence. These jurisdictions may have data protection laws that differ from those in your location.
207
208By using the Services, you understand that your information may be transferred to and processed in other jurisdictions where we, our affiliates, providers, or vendors operate.
209
210## Your Rights and Choices
211
212Depending on your location and applicable law, you may have rights to:
213
214* Access the personal information we hold about you
215* Request correction of inaccurate information
216* Request deletion of personal information
217* Object to or restrict certain processing
218* Request data portability
219* Withdraw consent where processing is based on consent
220* Opt out of marketing communications
221* Lodge a complaint with a data protection authority
222
223To exercise these rights, please contact us at [[email protected]](mailto:[email protected]). We may need to verify your identity before responding to your request.
224
225## Email Marketing and Service Communications
226
227We may send you administrative emails, billing notices, product updates, security alerts, support responses, and other service-related communications. These service communications are necessary for the operation of your account and may not always include an unsubscribe option.
228
229Where permitted by law, we may also send marketing emails, newsletters, or promotional communications. You may opt out of marketing emails by using the unsubscribe link in the email or contacting us.
230
231## Payments
232
233Payments are processed by third-party payment processors. We do not intentionally collect or store full credit card numbers or card security codes on our own systems. Payment processors may collect and process payment information according to their own privacy policies and terms.
234
235We may retain transaction records, invoice data, payment status, account balance information, and related billing metadata for accounting, tax, compliance, fraud prevention, and customer support purposes.
236
237## Cookies and Analytics
238
239We may use analytics and tracking tools to understand how users interact with the Services, improve product experience, measure marketing performance, prevent abuse, and diagnose technical issues.
240
241You can control cookies through your browser settings. Disabling cookies may affect login, dashboard functionality, preferences, security features, or other parts of the Services.
242
243## Children’s Privacy
244
245The Services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete such information.
246
247## GDPR Privacy Notice for EEA, UK, and Swiss Users
248
249If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.
250
251These rights may include:
252
253* The right to access your personal data

254* The right to rectify inaccurate data
255* The right to request deletion
256* The right to restrict processing
257* The right to object to processing
258* The right to data portability
259* The right to withdraw consent
260* The right to lodge a complaint with a supervisory authority
261
262We process personal data based on contract performance, legitimate interests, consent, legal obligations, and other lawful bases described in this Privacy Policy.
263
264## CCPA / CPRA Privacy Notice for California Residents
265
266If you are a California resident, you may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to:
267
268* Know what categories of personal information we collect
269* Know the purposes for which we collect and use personal information
270* Request access to personal information
271* Request deletion of personal information
272* Request correction of inaccurate personal information
273* Opt out of the sale or sharing of personal information, where applicable
274* Not be discriminated against for exercising your privacy rights
275
276We do not sell personal information for money. If our use of analytics or advertising technologies is considered “sharing” under applicable California law, you may contact us to exercise your rights.
277
278## Links to Other Websites
279
280The Services may contain links to third-party websites, documentation, services, models, integrations, or platforms. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
281
282You should review the privacy policies of any third-party services you access.
283
284## Changes to This Privacy Policy
285
286We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last updated” date. Your continued use of the Services after an update becomes effective means that you acknowledge the updated Privacy Policy.
287
288If we make material changes, we may provide additional notice where required by law.
289
290## Contact Us
291
292If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us at:
293
294**Operator:** JuheData HK Limited
295
296**Registered address:** Kowloon, Hong Kong
297
298**Email:** [[email protected]](mailto:[email protected])
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