https://www.trainergoesonline.com/_next/static/chunks/app/faqs/pag…?dpl=dpl_2Pomt76XACYgMmQGBgBpTWTYBNdW

1(self.webpackChunk_N_E=self.webpackChunk_N_E||[]).push([[99],{4486:function(e,t,a){Promise.resolve().then(a.bind(a,107)),Promise.resolve().then(a.bind(a,7218)),Promise.resolve().then(a.bind(a,6801))},107:function(e,t,a){"use strict";a.d(t,{default:function(){return r}});var n=a(7437),o=a(2265),s=a(9354);let i=[{id:"payments",name:"Payments",items:[{question:"I can not connect my payment gateway due to an error while filling out the Razorpay KYC.",answer:"An error while filling out the KYC form is rare but possible if you have an account with Razorpay or had one off the TGO app. In such a situation, our team has to manually link your payment gateway. Please fill out the support form and reach out to our team with the error and to inform us that you have filled out the form."},{question:"What should I enter as my business name in the KYC form?",answer:"You can enter your registered business name, or if you do not have a registered business, you may use your full legal name as it appears on your PAN card. As a trainer, you can only receive payments in your Indian bank account linked through our payment gateway."},{question:"How to connect your payment gateway?",answer:"Navigate to Menu > Payments > Connect Payment Gateway in the TGOx app. Follow the on-screen prompts to complete the Razorpay KYC. Once submitted, Razorpay will verify your details and activate your gateway within 24 to 48 hours."},{question:"How to create a payment plan?",answer:'Go to Menu > Payments > Payment Plans and tap "Create Plan". Choose between a one-time payment or a subscription, set the amount, billing cycle and plan name, then save. You can assign the plan to any client from their profile.'},{question:"What payment modes are supported by Razorpay?",answer:"Razorpay supports over 100+ payment modes including Credit and Debit Cards (Visa, Mastercard, RuPay, AMEX, Diners), Net Banking from top 50+ banks, UPI (Web Collect & UPI Intent), Online Wallets, EMIs (Credit/Debit Cards & Cardless), PayLater and NEFT/RTGS payments."},{question:"Does Razorpay provide international payments support?",answer:"No, Razorpay does not support international transactions."},{question:"What are the various payment methods supported by Razorpay Subscriptions?",answer:"Razorpay Subscriptions supports credit cards, debit cards, prepaid cards, UPI, eMandate and international cards. All methods comply with RBI and NPCI guidelines."},{question:"What are payment processing charges?",answer:"Payment gateway charges refer to the cost which is charged to facilitate online payment via the payment gateway (ex: Razorpay) on the website or app. Payment gateway charges are calculated as a percentage of an online payment amount and vary according to the type of online payment methods used by the customer."},{question:"How much does Razorpay charge per transaction?",answer:"Razorpay charges 2% + GST as the standard platform fee (applicable on all transactions). Instruments like Diners and Amex Cards, International Cards, EMI (Credit Card, Debit Card & Cardless) and Corporate (Business) Credit Cards are charged at 3% + GST."},{question:"What is the applicable GST? How is it charged?",answer:"18% GST is charged on the fee deducted for all payment methods except domestic card transactions of amount less than or equal to ₹2,000."},{question:"How much does Razorpay charge for UPI based subscription plans?",answer:"Charges vary by ticket size. For amounts under ₹250: ₹3.00 upon registration and ₹3.00 upon auto-debit. For amounts over ₹250: ₹8.00 for both registration and auto-debit. For amounts over ₹1000: ₹10.00 upon registration and ₹20.00 upon auto-debit."},{question:"How long after I connect my payment gateway can I start receiving payments?",answer:"Once you have connected your payment gateway with Razorpay, it takes Razorpay 24 to 48 hours to create and link your account successfully. Any payment processed during this time will be credited after a minimum of 48 hours. We advise you to connect your payment gateway a few days before you want to start receiving payments."},{question:"Can I update my bank account information after connecting my payment gateway?",answer:"As per Razorpay policy, your core account details cannot be changed once the payment gateway is connected. If absolutely required, we can change your Email ID and Address. Please create a support ticket through the app with your current details and the new details and we will help you change it."},{question:"Can I refund my clients their payment?",answer:"Currently, we do not have the option of refunding money back to the payee directly from the app. In case this service is needed, please raise a support request."},{question:"How soon will the payment reflect in your account?",answer:"Razorpay’s standard settlement cycle is T+2 working days, T being the date of transaction capture. This means that the captured payments are settled within 2 working days from the date of capture. If the payment has been done on Friday, the amount will only reflect in your account after the weekend. If the payment was made on the weekend, it will reflect in your account on the next working day."},{question:"If a customer chooses EMI as the payment method, do I get the full amount upfront?",answer:"Yes, you receive the full amount at once and the provider/bank converts it into EMI for the customer."},{question:"What happens when the customer fails to pay the EMI?",answer:"The loss is borne by the provider/bank. You would have already received the full amount."},{question:"Can international clients pay via EMI?",answer:"Currently Razorpay only supports EMI payments through local banks and local methods of payment."},{question:"What is the criteria to avail Debit Card EMI?",answer:"To avail Debit Card EMI, your customers should pass the eligibility criteria set by their banks. The minimum order amount on Checkout should be ₹5,000 (IndusInd debit cards)."},{question:"Can the customers change the EMI plan after placing the order?",answer:"No, E

1MI plans cannot be changed after an order is placed."},{question:"Will my clients receive an invoice once they have made the payment?",answer:"Yes, once the payment is successful, your clients will receive an invoice directly from Razorpay."},{question:"Can I pause a subscription for my client?",answer:"Subscriptions can be paused on a case by case basis by reaching out to support."},{question:"How can my client pause a subscription?",answer:"Your client can pause subscriptions authorized via UPI from their UPI app. For all other payment methods, a support ticket needs to be raised."},{question:"How can I resume my client's subscription?",answer:"You can resume your client's subscription by raising a ticket with our support team."},{question:"Can I resume a subscription paused by my client?",answer:"No. You cannot resume a subscription paused by your client. Only your client can resume such subscriptions."},{question:"Can I cancel a subscription for my client?",answer:"Yes. You can cancel a subscription by raising a ticket with our support team."},{question:"Can my client cancel their subscription?",answer:"Your client can cancel only those subscriptions that are authorized via UPI from their UPI app."},{question:"What payment methods are available for subscription based payment plans?",answer:"The following payment methods are available for subscriptions: Credit Cards, Debit Cards and UPI."}]},{id:"client-management",name:"Client Management",items:[{question:"Do we have any limit in adding clients in the application?",answer:"No, there is no limit on how many clients can be added to your client list."},{question:"How many workout plans can I assign to one client?",answer:"You can only assign one workout plan per user. If you need to change their workout plan, you can simply assign a new workout plan to them and the older workout plan will automatically be unassigned."},{question:"How can I give my clients a tutorial or walk through the app?",answer:"There are 3 ways of giving your client a snippet of the app: (1) Your client can watch an introduction video of the client app. (2) Have an online meeting with them where you share your screen and take them through the app, showing them its capabilities and what they can expect once they join your program. (3) Invite the client onto the app for a small amount, preferably an advance towards the program they have purchased. Once they have access, they can go through the app at their own pace. If they decide to continue, you can proceed with charging them the rest of the payment. If they change their mind or need more time to consider, you can revoke their access to the app."},{question:"How can I access my client's historical data in the trainer app?",answer:'To view your client’s old data, navigate to the Client tab and select the client’s name. Then, click on "Analytics" to access their historical workout and nutritional data.'},{question:"How to invite a client to the app?",answer:'In the trainer app, go to the Clients tab and tap "Invite Client". Enter your client’s name, email and the payment plan you wish to assign. Once you send the invite, your client will receive an email with login credentials and instructions to download the TGOx Client app.'},{question:"How to revoke client access?",answer:'Open the Clients tab, select the client whose access you want to revoke, tap the options menu and choose "Revoke Access". The client will immediately lose access to the app and will not be able to view their plans, chats or progress until access is restored.'},{question:"How can I add custom exercises to the app?",answer:'Please watch and follow the tutorial video "How to add a custom exercise" in the App Tutorials section under Support.'}]},{id:"workouts",name:"Workouts",items:[{question:"I've assigned the same workout to two clients, X and Y, but when I edit it for Client X, Client Y's workout also changes. How can I fix this?",answer:"In this situation, both clients are seeing the same workout plan, so any changes made will affect both of them. To address this, we recommend using our Duplicate Plan feature. Simply duplicate the plan you want to edit, make the changes, and assign the updated plan to the appropriate client. This way, you can customize workouts for individual clients without affecting others."},{question:"How to create a workout plan using templates?",answer:'Go to Workouts > Templates, browse the available workout templates and select one that fits your client’s goal. Tap "Use Template" to create a copy under your plans, then customize the exercises, sets, reps and duration before assigning it to a client.'},{question:"How to create a workout routine?",answer:'In the Workouts tab, tap "Create Routine", add a name and description, then add exercises from the library or your custom list. Set the sets, reps, rest interval and any notes for each exercise, then save the routine.'},{question:"How to create a custom exercise?",answer:'Navigate to Workouts > Exercises > Custom and tap "Create Exercise". Add a name, instructions, the muscle group, equipment required and an optional video or image demonstration, then save. The exercise will be available to use across any workout routine you build.'},{question:"How to assign a workout plan?",answer:'Open the client’s profile, go to the Workouts section and tap "Assign Plan". Choose the workout plan you want to assign and set the start date. The client will receive the plan in their TGOx Client app immediately.'},{question:"How to duplicate a workout plan?",answer:'In the Workouts tab, locate the plan you want to duplicate, tap the options menu and select "Duplicate". A copy of the plan will be created which you can rename, edit and assign to other clients without affecting the original.'}]},{id:"nutrition",name:"Nutrition",items:[{question:"How to create a meal plan?",answer:'Go to the Nutrition tab and tap "Create Meal Plan". Add the meals for each day, choose recipes from the library or create your own, set the portion sizes and macros, then save the plan.'},{question:"How to create a recipe?",answer:'In Nutrition > Recipes, tap "Create Recipe". Add the recipe name, ingredients with quantities, preparation steps, serving size and a photo if needed. The macros are calculated automatically from the ingredients and the recipe is saved to your library.'},{question:"How to assign a meal plan?",answer:'Open the client’s profile, go to the Nutrition section and tap "Assign Meal Plan". Select the meal plan you want to assign and set the start date. The plan will appear in the client’s TGOx Client app immediately.'},{question:"How to create a meal plan using templates?",answer:'Navigate to Nutrition > Templates, choose a template that matches your client’s goal and tap "Use Template". The template is copied to your plans where you can adjust meals, portions and macros before assigning it to a client.'}]},{id:"forms",name:"Forms",items:[{question:"How to create a check-in form?",answer:'Go to Forms > Check-in and tap "Create Form". Add the questions you want your client to answer at each check-in, such as weight, mood, energy levels or progress photos. Save the form and it will be available to assign to any client.'},{question:"How to assign a check-in form?",answer:'Open the client’s profile, go to the Forms section and tap "Assign Check-in Form". Choose the form, set the frequency (daily, weekly, bi-weekly, monthly) and the start date. The client will be prompted to complete the form on the chosen schedule.'},{question:"How to create an onboarding form?",answer:'Navigate to Forms > Onboarding and tap "Create Form". Add the questions you want new clients to fill out before starting their program, such as goals, medical history, dietary preferences and lifestyle details. Save the form to make it available for assignment.'},{question:"How to assign an onboarding form?",answer:'When inviting a new client, you can attach the onboarding form to the invite. For existing clients, go to their profile, open the Forms section and tap "Assign Onboarding Form". The client will be required to complete the form before accessing their plans.'}]},{id:"account-details",name:"Account Details",items:[{question:"Can I use my Elite program details to sign in to the app?",answer:"To access the app, please download the TGOx app from your app/play store. Create a new account by signing up. You will need to use the same email ID that was used for the TGO portal but please create a new password for the app."},{question:"How can I change my name or basic details?",answer:"In the app, navigate to Menu > My Account. From there, you can edit your name and other basic details as needed. Please remember that you cannot change your email ID."},{question:"When will I get access to the TGO app?",answer:"If you are already a member of TGO Elite, you are authorised to use the app. Just download the TGOx app from the Play Store/App Store, sign up using your email ID, and create a password. Once your account is set up, you can start using the app right away. If you are a paid user of the app, you can sign in to the app using the credentials that were emailed to you at the time of registering with the app."},{question:"What should I do if I see messages indicating I am not authorized to use the app or if I am asked to pay a 20% commission to TGOx?",answer:"If you are an Elite client, please provide your email ID to our support team. As an Elite member, you will receive free access to the app."}]},{id:"client-app",name:"Client App",items:[{question:"My app/client's app is not loading or is slow.",answer:"Ensure that your app is up to date by checking the Play Store/App Store. If the issue persists, please check your internet connection. If the internet is slow, the app takes longer than usual to load."},{question:"My client is unable to log in to the app.",answer:"If your client has been invited to the app, they will receive an email with the login credentials to the TGOx Client app. The client can use these provided credentials to log in to the app. If they are still unable to log in, please reach out to our support team."},{question:"My client's app is not opening.",answer:"Please ensure that their app is updated to the latest version. They can confirm this by going to the Play/App Store. If the app is up to date, please hard stop the app and restart it. Another common reason for the app to not load is having an unstable network. Please try again once you are connected to high-speed internet."},{question:"How to use the Client app?",answer:'Once logged in, your client can view their assigned workout and meal plans on the home screen, complete daily check-ins, log workouts and meals, track progress photos and body metrics, and chat with you directly from the app. The "How to use the Client app" tutorial under Support walks them through each feature step by step.'}]},{id:"general",name:"General",items:[{question:"How to sign up to the TGOx application?",answer:'Firstly, please ensure that you are using the TGOx app and not the TGOx Client app. For Elite users: use your Elite portal email and make a new password to log in. If it is your first time, create a new account. Remember to use the same email and password next time. If you are still stuck, click "Forgot password" or ask support for help. For other users: use the email ID that you registered on TGO with, and create a new password to sign up to the app. If you are still stuck, click "Forgot password" or ask support for help.'},{question:"My app is not opening.",answer:"Please ensure that your app is updated to the latest version. You can confirm this by going to the Play/App Store. If your app is up to date, please hard stop your app and restart it. Another common reason for the app to not load is having an unstable network. Please try again once you are connected to high-speed internet."},{question:"What should I do if the TGO app is crashing?",answer:"First, ensure that your app is updated to the latest version. You can check this in the Play Store/App Store. If your app is up to date, try closing the app completely and then reopening it. Sometimes, an unstable network can also cause issues, so make sure you are connected to high-speed internet. If the problem persists, take a screenshot or a screen recording of the issue and share it with our support team along with your email ID and device name (e.g., Samsung S21, iPhone 10, etc.)."},{question:"Play Store/App Store shows 2 TGO apps. Which one do I have to download?",answer:"As a trainer, you have to download the 'TGOx app' and not the 'TGOx Client app'."},{question:"I'm encountering an issue with the website slug while creating my website.",answer:"In the website editor, you have the option to manually edit the website slug according to your preferences. If you have previously used a slug for another website, it cannot be reused for a new one. Hence, if you are facing an issue with the website slug generation, please change the slug and try again."}]}];var r=()=>{var e,t;let[a,r]=(0,o.useState)(null!==(t=null===(e=i[0])||void 0===e?void 0:e.id)&&void 0!==t?t:""),[l,c]=(0,o.useState)(0),u=(0,o.useMemo)(()=>{var e;return null!==(e=i.find(e=>e.id===a))&&void 0!==e?e:i[0]},[a]),p=e=>{r(e),c(0)}

1,h=e=>{c(t=>t===e?null:e)};return(0,n.jsxs)("section",{className:"container mx-auto w-full px-4 md:px-8",children:[(0,n.jsxs)("div",{className:"mt-8 flex flex-col gap-6 bg-white md:-mt-16 md:rounded-[10px] md:p-10 md:shadow-[0px_4px_20px_0px_rgba(0,0,0,0.15)] lg:flex-row lg:gap-10 lg:p-14",children:[(0,n.jsxs)("aside",{className:"lg:w-1/4",children:[(0,n.jsx)("h2",{className:"mb-4 font-gilroy text-xl leading-7 text-black md:text-2xl",children:"Categories"}),(0,n.jsx)("div",{className:"flex flex-row flex-wrap gap-2 lg:flex-col lg:gap-1",children:i.map(e=>{let t=e.id===(null==u?void 0:u.id);return(0,n.jsx)("button",{type:"button",onClick:()=>p(e.id),className:(0,s.cn)("rounded-lg px-4 py-2 text-left font-lato text-sm leading-6 transition-colors md:text-base",t?"bg-[#DF6D39] text-white":"bg-[#F4F4F5] text-black hover:bg-[#FFE3D5] hover:text-[#DF6D39]"),children:(0,n.jsxs)("span",{className:"flex items-center justify-between gap-2",children:[(0,n.jsx)("span",{children:e.name}),(0,n.jsx)("span",{className:(0,s.cn)("rounded-full px-2 py-0.5 text-xs",t?"bg-white/20 text-white":"bg-white text-[#9098A0]"),children:e.items.length})]})},e.id)})})]}),(0,n.jsxs)("div",{className:"lg:flex-1",children:[(0,n.jsx)("h2",{className:"mb-6 font-gilroy text-2xl leading-8 text-black md:text-3xl",children:null==u?void 0:u.name}),(0,n.jsx)("div",{className:"flex flex-col gap-3",children:null==u?void 0:u.items.map((e,t)=>{let a=l===t;return(0,n.jsxs)("div",{className:"overflow-hidden rounded-lg border border-[#E4E4E7] bg-white",children:[(0,n.jsxs)("button",{type:"button",onClick:()=>h(t),"aria-expanded":a,className:"flex w-full items-center justify-between gap-4 p-4 text-left md:px-6 md:py-5",children:[(0,n.jsx)("span",{className:"font-gilroy text-sm leading-6 text-black md:text-base md:leading-7",children:e.question}),(0,n.jsx)("span",{className:(0,s.cn)("flex size-7 shrink-0 items-center justify-center rounded-full bg-[#FFE3D5] text-[#DF6D39] transition-transform",a?"rotate-180":"rotate-0"),"aria-hidden":!0,children:(0,n.jsx)("svg",{width:"14",height:"14",viewBox:"0 0 14 14",fill:"none",xmlns:"http://www.w3.org/2000/svg",children:(0,n.jsx)("path",{d:"M3.5 5.25L7 8.75L10.5 5.25",stroke:"currentColor",strokeWidth:"1.5",strokeLinecap:"round",strokeLinejoin:"round"})})})]}),a&&(0,n.jsx)("div",{className:"border-t border-[#E4E4E7] p-4 md:px-6 md:py-5",children:(0,n.jsx)("p",{className:"font-lato text-sm leading-6 text-black md:text-base md:leading-7",children:e.answer})})]},"".concat(u.id,"-").concat(t))})})]})]}),(0,n.jsxs)("div",{className:"mt-10 rounded-[10px] bg-[#181A1D] p-8 text-center text-white md:mt-16 md:p-12",children:[(0,n.jsx)("h3",{className:"font-gilroy text-xl leading-7 md:text-3xl md:leading-9",children:"Have a question or need assistance?"}),(0,n.jsx)("p",{className:"mt-3 font-lato text-sm leading-6 text-[#A1A1AA] md:text-base md:leading-7",children:"Click below to reach our support team, we're here to help."}),(0,n.jsx)("a",{href:"mailto:[email protected]",className:"mt-6 inline-block rounded-lg bg-[#DF6D39] px-6 py-3 font-lato text-sm font-bold text-white hover:bg-[#c25b2c] md:text-base",children:"Contact Support"})]})]})}}},function(e){e.O(0,[957,218,801,971,23,744],function(){return e(e.s=4486)}),_N_E=e.O()}]);