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143<img width="2500" height="651" src="https://include.org.gr/wp-content/uploads/2024/09/Splash_Services.jpg" class="attachment-full size-full" alt="Αφαιρετικά ροζ και μοβ σχήματα" title="Αφαιρετικά ροζ και μοβ σχήματα" loading="eager" decoding="async" fetchpriority="high" srcset="https://include.org.gr/wp-content/uploads/2024/09/Splash_Services.jpg 2500w, https://include.org.gr/wp-content/uploads/2024/09/Splash_Services-800x208.jpg 800w, https://include.org.gr/wp-content/uploads/2024/09/Splash_Services-1200x312.jpg 1200w, https://include.org.gr/wp-content/uploads/2024/09/Splash_Services-768x200.jpg 768w, https://include.org.gr/wp-content/uploads/2024/09/Splash_Services-1536x400.jpg 1536w, https://include.org.gr/wp-content/uploads/2024/09/Splash_Services-2048x533.jpg 2048w" sizes="(max-width: 2500px) 100v
143w, 2500px" /></figure><div class="hero-section-text"><div class="panel"><div class="row justify-content-center"><h1 id="main-content">Άρθρα</h1></div></div></div><div class="hero-section-arrow" aria-hidden="true">
144<svg version="1.1" xmlns="http://www.w3.org/2000/svg" width="26" height="32" viewBox="0 0 26 32"><path d="M0 10.112q0-0.8 0.576-1.376t1.408-0.576 1.344 0.576l9.76 9.696 9.728-9.696q0.576-0.576 1.376-0.576t1.376 0.576 0.576 1.376-0.576 1.376l-12.48 12.512-12.512-12.512q-0.576-0.608-0.576-1.376z"></path>
145</svg></div></section><section class="content-main"><div class="panel"><div class="row"><div class="column small-margin-top-normal"><article class="post-box post-box-horizontal">
146<a href="https://include.org.gr/%CE%BD%CE%AD%CE%B1/%CE%AC%CF%81%CE%B8%CF%81%CE%B1/includetalks-agework-pos-ypostirizoume-ti-diageneaki-syberilipsi-ston-choro-ergasias/" title="#includetalks Age@Work | Πώς υποστηρίζουμε τη διαγενεακή συμπερίληψη στον χώρο εργασίας;"><div class="row"><div class="post-box-image small-column-100 tablet-column-50 laptop-column-40"><figure class="image-box
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151<img width="800" height="450" src="https://include.org.gr/wp-content/uploads/2026/09/IncTalks-Age_Website_1600x900-1-800x450.jpg" class="attachment-medium size-medium" alt="Banner include school με τίτλο: Age at work. Πώς υποστηρίζουμε τη διαγενεακή συμπερίληψη στο χώρο εργασίας; Πληροφορίες event παρακάτω." title="Banner include school με τίτλο: Age@work." loading="lazy" decoding="async" srcset="https://include.org.gr/wp-content/uploads/2026/09/IncTalks-Age_Website_1600x900-1-800x450.jpg 800w, https://include.org.gr/wp-content/uploads/2026/09/IncTalks-Age_Website_1600x900-1-1200x675.jpg 1200w, https://include.org.gr/wp-content/uploads/2026/09/IncTalks-Age_Website_1600x900-1-768x432.jpg 768w, https://include.org.gr/wp-content/uploads/2026/09/IncTalks-Age_Website_1600x900-1-1536x864.jpg 1536w, https://include.org.gr/wp-content/uploads/2026/09/IncTalks-Age_Website_1600x900-1.jpg 1600w" sizes="auto, (max-width: 800px) 100vw, 800px" /></figure></div><div class="post-box-text small-column-100 tablet-column-50 laptop-column-60"><div class="post-box-text-content"><div class="post-box-date">
152Τετάρτη, 30 Σεπτεμβρίου 2026</div><h2 class="post-box-title">#includetalks Age@Work | Πώς υποστηρίζουμε τη διαγενεακή συμπερίληψη στον χώρο εργασίας;</h2><div class="post-box-taxonomies">
153<span class="list-taxonomies list-taxonomies-category article-categories">Κατηγορίες: <span>Άρθρα</span></span>
154<span class="list-taxonomies list-taxonomies-post_tag article-tags">Ετικέτες: <span>includetalks</span> <span>διαγενεακή συμπερίληψη</span> <span>Age@Work</span></span></div><div class="post-box-excerpt"><p>Η inc.lude συνεχίζει τη σειρά #includetalks για τη συμπερίληψη στο εργασιακό περιβάλλον, με τη νέα συνάντηση &#8220;Age@Work&#8221; αφιερωμένη στη διαγενεακή συμπερίληψη στον χώρο εργασίας.  Πληροφορίες&hellip;</p></div><p class="read-more">Διαβάστε περισσότερα</p></div></div></div>
155</a></article></div><div class="column small-margin-top-normal"><article class="post-box post-box-horizontal">
156<a href="https://include.org.gr/%CE%BD%CE%AD%CE%B1/%CE%AC%CF%81%CE%B8%CF%81%CE%B1/nevrodiaforetikotita-kai-syberiliptiki-exypiretisi-pelaton/" title="Πώς η νευροδιαφορετικότητα γίνεται γνώμονας για τη βελτίωση της εμπειρίας του συνόλου των πελατών και πελατισσών;"><div class="row"><div class="post-box-image small-column-100 tablet-column-50 laptop-column-40"><figure class="image-box
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160style="">
161<img width="800" height="533" src="https://include.org.gr/wp-content/uploads/2026/09/pexels-tara-winstead-8378726-800x533.jpg" class="attachment-medium size-medium" alt="Σχέδιο με λευκό μαρκαδόρο σε γκρι χαρτί. Βελάκια που δείχνουν προς διαÏ
161†Î¿ÏÎµÏ„ικές κατευθύνσεις βγαίνουν από ένα αφαιρετικό κεφάλι. Για άρθρο σχετικό με την νευροδιαφορετικότητα στην εξυπηρέτηση πελατών." title="Συμβολική ζωγραφιά της σκέψης" loading="lazy" decoding="async" srcset="https://include.org.gr/wp-content/uploads/2026/09/pexels-tara-winstead-8378726-800x533.jpg 800w, https://include.org.gr/wp-content/uploads/2026/09/pexels-tara-winstead-8378726-1200x800.jpg 1200w, https://include.org.gr/wp-content/uploads/2026/09/pexels-tara-winstead-8378726-768x512.jpg 768w, https://include.org.gr/wp-content/uploads/2026/09/pexels-tara-winstead-8378726-1536x1024.jpg 1536w, https://include.org.gr/wp-content/uploads/2026/09/pexels-tara-winstead-8378726-2048x1366.jpg 2048w" sizes="auto, (max-width: 800px) 100vw, 800px" /></figure></div><div class="post-box-text small-column-100 tablet-column-50 laptop-column-60"><div class="post-box-text-content"><div class="post-box-date">
162Παρασκευή, 25 Σεπτεμβρίου 2026</div><h2 class="post-box-title">Πώς η νευροδιαφορετικότητα γίνεται γνώμονας για τη βελτίωση της εμπειρίας του συνόλου των πελατών και πελατισσών;</h2><p class="custom-author">Ελευθερία Κωστούλα Αθανασίου</p><div class="post-box-taxonomies">
163<span class="list-taxonomies list-taxonomies-category article-categories">Κατηγορίες: <span>Άρθρα</span></span>
164<span class="list-taxonomies list-taxonomies-post_tag article-tags">Ετικέτες: <span>Εξυπηρέτηση Πελατών</span> <span>νευροδιαφορετικότητα</span> <span>Συμπεριληπτική εξυπηρέτηση πελατών</span></span></div><div class="post-box-excerpt"><p>Σε προηγούμενο άρθρο αναφερθήκαμε -μεταξύ άλλων- σε προκαταλήψεις για τη νευροδιαφορετικότητα και εντοπίσαμε πως αυτές μπορούν να μειώσουν την ικανοποίηση των πελατών και πελατισσών. Σε&hellip;</p></div><p class="read-more">Διαβάστε περισσότερα</p></div></div></div>
165</a></article></div><div class="column small-margin-top-normal"><article class="post-box post-box-horizontal">
166<a href="https://include.org.gr/%CE%BD%CE%AD%CE%B1/%CE%AC%CF%81%CE%B8%CF%81%CE%B1/6-prokatalipseis-pou-meionoun-tin-ikanopoiisi-pelaton-csat-kai-yponomevoun-ton-schediasmo-mias-pio-syberiliptikis-exypiretisis/" title="6 προκαταλήψεις που μειώνουν την ικανοποίηση πελατών (CSAT) και υπονομεύουν τον σχεδιασμό μιας πιο συμπεριληπτικής εξυπηρέτησης."><div class="row"><div class="post-box-image small-column-100 tablet-column-50 laptop-column-40"><figure class="image-box
167image-box-medium
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171<img width="800" height="534" src="https://include.org.gr/wp-content/uploads/2026/09/pexels-towfiqu-barbhuiya-3440682-11370617-800x534.jpg" class="attachment-medium size-medium" alt="Φωτογραφία από πέντε αστεράκια για άρθρο σχετικά με την ικανοποίηση πελατών" title="pexels-towfiqu-barbhuiya-3440682-11370617" loading="lazy" decoding="async" srcset="https://include.org.gr/wp-content/uploads/2026/09/pexels-towfiqu-barbhuiya-3440682-11370617-800x534.jpg 800w, https://include.org.gr/wp-content/uploads/2026/09/pexels-towfiqu-barbhuiya-3440682-11370617-1200x801.jpg 1200w, https://include.org.gr/wp-content/uploads/2026/09/pexels-towfiqu-barbhuiya-3440682-11370617-768x512.jpg 768w, https://include.org.gr/wp-content/uploads/2026/09/pexels-towfiqu-barbhuiya-3440682-11370617-1536x1025.jpg 1536w, https://include.org.gr/wp-content/uploads/2026/09/pexels-towfiqu-barbhuiya-3440682-11370617-2048x1366.jpg 2048w" sizes="auto, (max-width: 800px) 100v
171w, 800px" /></figure></div><div class="post-box-text small-column-100 tablet-column-50 laptop-column-60"><div class="post-box-text-content"><div class="post-box-date">
172Τετάρτη, 16 Σεπτεμβρίου 2026</div><h2 class="post-box-title">6 προκαταλήψεις που μειώνουν την ικανοποίηση πελατών (CSAT) και υπονομεύουν τον σχεδιασμό μιας πιο συμπεριληπτικής εξυπηρέτησης.</h2><div class="post-box-taxonomies">
173<span class="list-taxonomies list-taxonomies-category article-categories">Κατηγορίες: <span>Άρθρα</span></span>
174<span class="list-taxonomies list-taxonomies-post_tag article-tags">Ετικέτες: <span>#inludeschools</span> <span>Συμπεριληπτική εξυπηρέτηση πελατών</span> <span>ικανοποίηση πελατών</span> <span>CSAT</span></span></div><div class="post-box-excerpt"><p>Η ικανοποίηση πελατών (CSAT) είναι άρρηκτα συνδεδεμένη με την εμπειρία πελατισσών/ πελατών. Σε προηγούμενο άρθρο μας αναλύσαμε πώς ο σχεδιασμός μιας πιο συμπεριληπτικής εμπειρίας εξυπηρέτησης&hellip;</p></div><p class="read-more">Διαβάστε περισσότερα</p></div></div></div>
175</a></article></div><div class="column small-margin-top-normal"><article class="post-box post-box-horizontal">
176<a href="https://include.org.gr/%CE%BD%CE%AD%CE%B1/%CE%AC%CF%81%CE%B8%CF%81%CE%B1/includeschool-syberiliptiki-exypiretisi-pelaton/" title="#includeschool Συμπεριληπτική εξυπηρέτηση πελατών"><div class="row"><div class="post-box-image small-column-100 tablet-column-50 laptop-column-40"><figure class="image-box
177image-box-medium
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180style="">
181<img width="800" height="420" src="https://include.org.gr/wp-content/uploads/2026/04/IncSchool_No3_1200x630_Main-800x420.jpg" class="attachment-medium size-medium" alt="Banner include school Συμπεριληπτική Εξυπηρέτηση πελατών." title="Banner include school Συμπεριληπτική Εξυπηρέτηση πελατών." loading="lazy" decoding="async" srcset="https://include.org.gr/wp-content/uploads/2026/04/IncSchool_No3_1200x630_Main-800x420.jpg 800w, https://include.org.gr/wp-content/uploads/2026/04/IncSchool_No3_1200x630_Main-768x403.jpg 768w, https://include.org.gr/wp-content/uploads/2026/04/IncSchool_No3_1200x630_Main.jpg 1200w" sizes="auto, (max-width: 800px) 100vw, 800px" /></figure></div><div class="post-box-text small-column-100 tablet-column-50 laptop-column-60"><div class="post-box-text-content"><div class="post-box-date">
182Παρασκευή, 24 Ιουλίου 2026</div><h2 class="post-box-title">#includeschool Συμπεριληπτική εξυπηρέτηση πελατών</h2><div class="post-box-taxonomies">
183<span class="list-taxonomies list-taxonomies-category article-categories">Κατηγορίες: <span>Άρθρα</span></span>
184<span class="list-taxonomies list-taxonomies-post_tag article-tags">Ετικέτες: <span>includeschool</span> <span>Συμπεριληπτική εξυπηρέτηση πελατών</span></span></div><div class="post-box-excerpt"><p>#includeschool Συμπεριληπτική εξυπηρέτηση πελατών Η σειρά εκπαιδευτικών προγραμμάτων inc.lude Schools, συνεχίζει να εμβαθύνει στη διαχείριση της ποικιλομορφίας και την καλλιέργεια μιας συμπεριληπτικής κουλτούρας με το&hellip;</p></div><p class="read-more">Διαβάστε περισσότερα</p></div></div></div>
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188<span class="page-numbers dots">&hellip;</span>
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262<details class="cmplz-category cmplz-functional" >
263<summary>
264<span class="cmplz-category-header">
265<span class="cmplz-category-title">Λειτουργικά</span>
266<span class='cmplz-always-active'>
267<span class="cmplz-banner-checkbox">
268<input type="checkbox"
269id="cmplz-functional-optin"
270data-category="cmplz_functional"
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273value="1"/>
274<label class="cmplz-label" for="cmplz-functional-optin" tabindex="0"><span class="screen-reader-text">Λειτουργικά</span></label>
275</span>
276Πάντα ενεργό							</span>
277<span class="cmplz-icon cmplz-open">
278<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"  height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg>
279</span>
280</span>
281</summary><div class="cmplz-description">
282<span class="cmplz-description-functional">Η τεχνική αποθήκευση ή πρόσβαση είναι απολύτως απαραίτητη για τον νόμιμο σκοπό της δυνατότητας χρήσης συγκεκριμένης υπηρεσίας που ζητείται ρητά από τον συνδρομητή ή τον χρήστη ή με αποκλειστικό σκοπό τη μετάδοση επικοινωνίας μέσω δικτύου ηλεκτρονικών επικοινωνιών.</span></div>
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295</span>
296<span class="cmplz-icon cmplz-open">
297<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"  height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg>
298</span>
299</span>
300</summary><div class="cmplz-description">
301<span class="cmplz-description-preferences">Η τεχνική αποθήκευση ή πρόσβαση είναι απαραίτητη για τον νόμιμο σκοπό της αποθήκευσης προτιμήσεων που δεν ζητούνται από τον συνδρομητή ή τον χρήστη.</span></div>
302</details>
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303<summary>
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305<span class="cmplz-category-title">Στατιστικά</span>
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307<input type="checkbox"
308id="cmplz-statistics-optin"
309data-category="cmplz_statistics"
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312value="1"/>
313<label class="cmplz-label" for="cmplz-statistics-optin" tabindex="0"><span class="screen-reader-text">Στατιστικά</span></label>
314</span>
315<span class="cmplz-icon cmplz-open">
316<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"  height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg>
317</span>
318</span>
319</summary><div class="cmplz-description">
320<span class="cmplz-description-statistics">Η τεχνική αποθήκευση ή πρόσβαση που χρησιμοποιείται αποκλειστικά για στατιστικούς σκοπούς.</span>
321<span class="cmplz-description-statistics-anonymous">Η τεχνική αποθήκευση ή πρόσβαση που χρησιμοποιείται αποκλειστικά για ανώνυμους στατιστικούς σκοπούς. Χωρίς κλήτευση, η εθελοντική συμμόρφωση εκ μέρους του Παρόχου Υπηρεσιών Διαδικτύου ή πρόσθετες καταγραφές από τρίτο μέρος, οι πληροφορίες που αποθηκεύονται ή ανακτώνται για το σκοπό αυτό από μόνες τους δεν μπορούν συνήθως να χρησιμοποιηθούν για την αναγνώρισή σας.</span></div>
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324<summary>
325<span class="cmplz-category-header">
326<span class="cmplz-category-title">Εμπορικής Προώθησης</span>
327<span class="cmplz-banner-checkbox">
328<input type="checkbox"
329id="cmplz-marketing-optin"
330data-category="cmplz_marketing"
331class="cmplz-consent-checkbox cmplz-marketing"
332size="40"
333value="1"/>
334<label class="cmplz-label" for="cmplz-marketing-optin" tabindex="0"><span class="screen-reader-text">Εμπορικής Προώθησης</span></label>
335</span>
336<span class="cmplz-icon cmplz-open">
337<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 448 512"  height="18" ><path d="M224 416c-8.188 0-16.38-3.125-22.62-9.375l-192-192c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0L224 338.8l169.4-169.4c12.5-12.5 32.75-12.5 45.25 0s12.5 32.75 0 45.25l-192 192C240.4 412.9 232.2 416 224 416z"/></svg>
338</span>
339</span>
340</summary><div class="cmplz-description">
341<span class="cmplz-description-marketing">Η τεχνική αποθήκευση ή πρόσβαση απαιτείται για τη δημιουργία προφίλ χρηστών, για την αποστολή διαφημίσεων ή για την καταγραφή του χρήστη σε έναν ιστότοπο ή σε διάφορους ιστότοπους για παρόμοιους σκοπούς εμπορικής προώθησης.</span></div>
342</details></div></div><div class="cmplz-links cmplz-information">
343<a class="cmplz-link cmplz-manage-options cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Διαχείριση επιλογών</a>
344<a class="cmplz-link cmplz-manage-third-parties cookie-statement" href="#" data-relative_url="#cmplz-cookies-overview">Διαχείριση υπηρεσιών</a>
345<a class="cmplz-link cmplz-manage-vendors tcf cookie-statement" href="#" data-relative_url="#cmplz-tcf-wrapper">Manage {vendor_count} vendors</a>
346<a class="cmplz-link cmplz-external cmplz-read-more-purposes tcf" target="_blank" rel="noopener noreferrer nofollow" href="https://cookiedatabase.org/tcf/purposes/">Διαβάστε περισσότερα για αυτούς τους σκοπούς</a></div><div class="cmplz-divider cmplz-footer"></div><div class="cmplz-buttons">
347<button class="cmplz-btn cmplz-accept">Αποδοχή Όλων</button>
348<button class="cmplz-btn cmplz-deny">Απόρριψη Όλων</button>
349<button class="cmplz-btn cmplz-view-preferences">Επιλογές cookies</button>
350<button class="cmplz-btn cmplz-save-preferences">Αποθήκευση επιλογών</button>
351<a class="cmplz-btn cmplz-manage-options tcf cookie-statement" href="#" data-relative_url="#cmplz-manage-consent-container">Επιλογές cookies</a></div><div class="cmplz-links cmplz-documents">
352<a class="cmplz-link cookie-statement" href="#" data-relative_url="">{title}</a>
353<a class="cmplz-link privacy-statement" href="#" data-relative_url="">{title}</a>
354<a class="cmplz-link impressum" href="#" data-relative_url="">{title}</a></div></div></div><div id="cmplz-manage-consent" data-nosnippet="true"><button class="cmplz-btn cmplz-hidden cmplz-manage-consent manage-consent-1">Ρυθμίσεις απορρήτου</button></div> 
354<script>function addEvent(event, selector, callback, context) {
355                document.addEventListener(event, e => {
356                    if (e.target.closest(selector)) {
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359                    }
360                });
361            }
362
363            addEvent('click', '.cmplz-show-banner', function(){
364                document.querySelectorAll('.cmplz-manage-consent').forEach(obj => {
365                    obj.click();
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367 
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369/*  */</script>
vendor: 97 bytes, lines 369-370
369 <script async data-category="functional"
370						src="https://www.googletagmanager.com/gtag/js?id=
370G-4CX2N8Z563
vendor: 12 bytes, line 370
370"></script> 
370<script 							data-category="functional">window['gtag_enable_tcf_support'] = false;
371window.dataLayer = window.dataLayer || [];
372function gtag(){
373	dataLayer.push(arguments);
374}
375gtag('set', 'dYWVlZG', true);
376gtag('set', 'ads_data_redaction', true);
377gtag('set', 'url_passthrough', false);
378gtag('consent', 'default', {
379	'security_storage': "granted",
380	'functionality_storage': "granted",
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383	'ad_storage': "denied",
384	'ad_user_data': 'denied',
385	'ad_personalization': 'denied',
386});
387
388document.addEventListener("cmplz_fire_categories", function (e) {
389	function gtag(){
390		dataLayer.push(arguments);
391	}
392	var consentedCategories = e.detail.categories;
393	let preferences = 'denied';
394	let statistics = 'denied';
395	let marketing = 'denied';
396
397	if (cmplz_in_array( 'preferences', consentedCategories )) {
398		preferences = 'granted';
399	}
400
401	if (cmplz_in_array( 'statistics', consentedCategories )) {
402		statistics = 'granted';
403	}
404
405	if (cmplz_in_array( 'marketing', consentedCategories )) {
406		marketing = 'granted';
407	}
408	gtag('consent', 'update', {
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410		'functionality_storage': "granted",
411		'personalization_storage': preferences,
412		'analytics_storage': statistics,
413		'ad_storage': marketing,
414		'ad_user_data': marketing,
415		'ad_personalization': marketing,
416	});
417});
418
419gtag('js', new Date());
420gtag('config', '' );
421gtag('config', 'G-4CX2N8Z563', {
422	cookie_flags:'secure;samesite=none',
423	
424});
425
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429		'functionality_storage': "granted",
430		'personalization_storage': "denied",
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432		'ad_storage': "denied",
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434		'ad_personalization': 'denied',
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436});</script>
436  
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437<!-- Page optimized by LiteSpeed Cache @2026-10-01 15:26:24 -->
438
439<!-- Page cached by LiteSpeed Cache 6.5.4 on 2026-10-01 15:26:24 -->

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