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338            "text": "The works. We can: Get your IT working (and keep it working) with our IT Support, Improve your IT with our IT Project, Improve IT flexibility and reduce costs with our Cloud, Align your IT with your business strategy with our IT Management, Keep your information safe with our Cyber Security, Generate business value with our Advisory/vCIO, We even make a mean cup of coffee if you just want to talk about any of this stuff."
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356            "text": "Whether you’ve got an IT project in mind, or we recommend a solution to a business challenge, chances are we’ve tackled a project just like it before. We’ve successfully completed thousands of IT projects, from helping a sole trader get setup on Office 365 with email and OneDrive for their files, through to getting mine sites in Mozambique up and running, so we know our stuff. Check out our client success stories for featured projects that we have completed."
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383            "text": "Unless you’ve been trying really hard to be obscure, we’ll be familiar with the software you use. Because we’ve worked with clients from practically every market and sector, we have teams and consultants with an impressive depth of specialist industry experience and expertise, so we’re even intimately acquainted with the most niche industry-specific software. Put us to the test."
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437            "text": "Too right. When something’s not working, our priority is to get you up and running again. We’re happy to act as an escalation point and chat to your software vendor about an issue. That way, we work with them to resolve your problem, rather than you being stuck in a situation where your IT provider and vendor are both pointing the finger at each other. So, rest assured, we play nice."
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446            "text": "Absolutely not. In fact, it’s our ability to flex to meet the needs of clients of different sizes that has enabled us to grow so fast. Take a look at what our clients say about us and you’ll see we work with clients of all sizes, from sole traders and start-ups to clients with 500+ employees. Our flexible service model means we can tailor and scale our IT expertise and resources to suit your changing requirements, so you’re never paying for stuff you don’t need."
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455            "text": "Possibly. If you are an enterprise-level client with over 1,000 users, then we might not be the best fit for your business. It all depends on what you need. Contact us and we’ll tell you whether we’re right for you."
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458        {
459          "@type": "Question",
460          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq20",
461          "name": "How difficult is it to change IT service providers?",
462          "acceptedAnswer": {
463            "@type": "Answer",
464            "text": "It isn’t (at least, not with us). We make it really easy with our tried-and-tested transition program, Switch IT. All we need is two hours of your time to answer some questions, then we’ll pick up the ball and run with it – and keep running – freeing you up to focus 100% on your work. We’ll do all the running around and liaise with your previous IT provider. You can sit back and relax knowing there will be no password issues, no domain migration snags, and no software handover or transition problems. If only switching banks was so easy!"
465          }
466        },
467        {
468          "@type": "Question",
469          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq21",
470          "name": "I’m too busy to move IT providers. Can we schedule a time to switch?",
471          "acceptedAnswer": {
472            "@type": "Answer",
473            "text": "We’re here to help whenever you need us, but it couldn’t be easier to switch right now. Our tried-and-tested Switch IT transition program takes all the hassle out of switching – we’ll get all the information we need to pick up the ball and run with it in one upfront briefing. Think about it: How long will you spend dealing with the next IT hiccup or emergency that crops up, even if it’s just a problem with your laptop? You could be all set up and ready to go with us in the time it takes you to get back up and running, saving time and money from the get-go. So, stop procrastinating and start enjoying made-to-measure It solutions that will save you time, money and stress, so you can focus on your work and business. Get the ball rolling."
474          }
475        },
476        {
477          "@type": "Question",
478          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq22",
479          "name": "What should I look out for when making a decision to change IT providers?",
480          "acceptedAnswer": {
481            "@type": "Answer",
482            "text": "Before you start talking to IT service providers, you need to be clear about what’s important for your business? What are your priorities? What challenges and opportunities are heading your way? With these things in mind, you then need to ask prospective IT partners direct questions, such as: What are your response and resolution times? Would you recommend regular IT health checks? (Hint: the answer to that one should be ‘Yes’.) Can we engage you on a fixed-fee or contract basis? (Again, you’re looking for a ‘Yes’.) If you’d like some more tips and pointers, contact us for our ‘Five things you need to ask your IT support provider’ crib sheet."
483          }
484        },
485        {
486          "@type": "Question",
487          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq23",
488          "name": "What are your business hours? Are you available on weekends?",
489          "acceptedAnswer": {
490            "@type": "Answer",
491            "text": "Aren’t all superheroes available outside regular business hours? While our office is open from 7:30 to 5:30pm, we’re here for you 24/7. We’ll even wear a cape if you ask nicely."
492          }
493        },
494        {
495          "@type": "Question",
496          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq24",
497          "name": "Will I see the same faces, or am I going to get pushed from pillar to post?",
498          "acceptedAnswer": {
499            "@type": "Answer",
500            "text": "Our team-based model means you will only ever be dealing with your dedicated IT Partner and team. Not only will your team know your business and IT intimately, ensuring continuity and double-quick response and resolution times, but you’ll have a wealth of expertise on tap, again ensuring prompt resolutions."
501          }
502        },
503        {
504          "@type": "Question",
505          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq25",
506          "name": "How do you track customer satisfaction? What if I’m unhappy with your service?",
507          "acceptedAnswer": {
508            "@type": "Answer",
509            "text": "We actively seek feedback, good and bad. We believe it’s the only way for us to learn, grow, and continually improve. That’s why, after every job we complete, you’ll receive an email with a happy face and a sad face – if you click on the sad face a few things will happen. First, a partner will reach out to you the same day to find out why you’re unhappy and work out what we can do to fix it. From there, we’ll resolve the problem, keeping you in the loop every step of the way. We’re proud to say we don’t get much negative feedback – currently, we receive one ‘sad face’ for every 2,000 jobs we complete (about 0.05%). That’s pretty good. In part, it’s because of our team-based approach, which means you have a dedicated IT Partner who’s always available for you."
510          }
511        },
512        {
513          "@type": "Question",
514          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq26",
515          "name": "Are you fun? Will we enjoy working together?",
516          "acceptedAnswer": {
517            "@type": "Answer",
518            "text": "We think so! In fact, ‘fun’ is one of our core values – if we don’t enjoy our work and clients don’t enjoy working with us, what’s the point?! We love technology and, unlike a lot of geeks, we also love working with people. For us, it’s all about building mutual trust, partnerships and friendships. It’s all part of our frown-free IT philosophy."
519          }
520        },
521        {
522          "@type": "Question",
523          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq27",
524          "name": "Do you just fix IT stuff, or are you more of an IT consultancy partner?",
525          "acceptedAnswer": {
526            "@type": "Answer",
527            "text": "Yes, we work really hard at this – you could say we’re very proactive about ensuring we’re proactive! We have a bunch of services that are designed to help us to help you get on the front foot. From IT budgeting for the year ahead, to IT consumption analysis (where we look at where our time’s spent and find solutions to minimise that spend), to upgrade and replacement planning, to identifying and rectifying underlying problems so they never become recurring issues, we never stop looking for ways to ensure you’re getting the most out of our IT expertise and your IT budget. We’d encourage you to check out our IT Management and Advisory services to learn more."
528          }
529        },
530        {
531          "@type": "Question",
532          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq28",
533          "name": "How do you ensure the same things don’t break over and over?",
534          "acceptedAnswer": {
535            "@type": "Answer",
536            "text": "If you’ve got an IT issue, our number one priority is getting you up and running. But we believe it’s also our job to prevent potential problems turning into issues in the first place. Once we’ve got you back in business, we’ll investigate, identify and rectify the underlying problem, so you never encounter the same issue or disruption again."
537          }
538        },
539        {
540          "@type": "Question",
541          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq29",
542          "name": "How quickly can you help me with my IT issue?",
543          "acceptedAnswer": {
544            "@type": "Answer",
545            "text": "Faster than you can say, ‘Industry-leading IT support response times.’ OK, maybe not that quickly, but pretty fast. You just need to complete our quick and easy online signup, but if your IT problems are preventing you from doing business, just let us know. Get in touch to get the ball rolling."
546          }
547        },
548        {
549          "@type": "Question",
550          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq30",
551          "name": "If I’m a client, how long does it take you to respond to IT issues?",
552          "acceptedAnswer": {
553            "@type": "Answer",
554            "text": "If it’s a high-priority issue, our average response time is under 15 minutes. We pride ourselves on fast and speedy 
554support. Find out more about our IT support response times."
555          }
556        },
557        {
558          "@type": "Question",
559          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq31",
560          "name": "I have a number of IT issues. How will you prioritise them?",
561          "acceptedAnswer": {
562            "@type": "Answer",
563            "text": "Our number one priority is keeping you up and running, so we’ll prioritise your IT issues accordingly. But once we’ve got you back in business, we’ll investigate, identify and rectify the underlying problem, so you never encounter the same issue or disruption again."
564          }
565        },
566        {
567          "@type": "Question",
568          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq32",
569          "name": "How long does it take to get started on a project?",
570          "acceptedAnswer": {
571            "@type": "Answer",
572            "text": "It depends. Often, it comes down to how quickly we can get the required hardware, but if you need an IT solution fast, we can usually make it happen. For instance, there have been occasions when we’ve got started on cloud migrations within hours. Tell us about your business challenge or requirements."
573          }
574        },
575        {
576          "@type": "Question",
577          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq33",
578          "name": "How long are your IT contracts?",
579          "acceptedAnswer": {
580            "@type": "Answer",
581            "text": "Typically, our contracts run month to month – we don’t believe in locking clients into contracts – although there are some exceptions. For instance, some managed services require a year-long commitment."
582          }
583        },
584        {
585          "@type": "Question",
586          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq34",
587          "name": "Can you work within my IT budget?",
588          "acceptedAnswer": {
589            "@type": "Answer",
590            "text": "Almost certainly. Because we have a flexible model, we can tailor our solutions to suit almost any budget, so you can be sure you’re never paying for services you don’t need, which ultimately means a 
590smaller IT bill."
591          }
592        },
593        {
594          "@type": "Question",
595          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq35",
596          "name": "Do you offer fixed-fee IT solutions?",
597          "acceptedAnswer": {
598            "@type": "Answer",
599            "text": "Yes, we do. We offer almost all of our services on a fixed-fee, per-user, per-month basis, and it works really well for our clients because we’re able to scale up and down easily, thereby keeping your IT spend to an absolute minimum. That said, we’ll gladly work on an hourly rate, if you prefer."
600          }
601        },
602        {
603          "@type": "Question",
604          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq36",
605          "name": "What’s your hourly rate?",
606          "acceptedAnswer": {
607            "@type": "Answer",
608            "text": "We’re flexible, so it really depends. For example, the hourly rate for a relatively simple IT project for a sole trader will clearly be lower than the charge for a designing and deploying a complex solution for a large enterprise. Your best bet? Get in touch and tell us about your situation, so we can give you a no-obligation quote or estimate."
609          }
610        },
611        {
612          "@type": "Question",
613          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq37",
614          "name": "Do you charge for travel?",
615          "acceptedAnswer": {
616            "@type": "Answer",
617            "text": "Yes. However, the cost is included in most of our managed services agreements."
618          }
619        },
620        {
621          "@type": "Question",
622          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq38",
623          "name": "What are your payment terms?",
624          "acceptedAnswer": {
625            "@type": "Answer",
626            "text": "It depends on your plan. Generally, our payment terms are 30 days; however, we have tighter 14-day payment terms for our Essentials plan. Find out more about our IT Support plans."
627          }
628        },
629        {
630          "@type": "Question",
631          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq39",
632          "name": "What do your IT services really cost? What are the hidden costs?",
633          "acceptedAnswer": {
634            "@type": "Answer",
635            "text": "Our clients don’t like hidden costs, and neither do we, so the price we quote is the price you pay. For us, it’s all about creating long-term relationships that are built on trust, and that starts with being as open, transparent and upfront as possible about costs."
636          }
637        },
638        {
639          "@type": "Question",
640          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq40",
641          "name": "How do you help me save time?",
642          "acceptedAnswer": {
643            "@type": "Answer",
644            "text": "You’ve got better things to do than spend time worrying about IT or, worse still, trying to fix issues. IT is there to help you do more with your time, not less! We get it, and we’ll help you save time every day. Here are some of the key ways we’ll take the pressure off: (1) Switch IT. Our onboarding program ensures we hit the ground running, and keep running – we just need two hours of your time, then we’ll take care of everything. (2) Regular IT health checks. Conducted by your dedicated Partner, our health checks make sure we identify and rectify issues before they disrupt your business. (3) Strategic planning. We’ll help you plan a year or more in advance, so your people always have the technology they need to work as productively, collaboratively and seamlessly as possible. No more after-hours panics and last-minute scrabbles for new IT resources."
645          }
646        },
647        {
648          "@type": "Question",
649          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq41",
650          "name": "How can I be certain I’m getting value for money?",
651          "acceptedAnswer": {
652            "@type": "Answer",
653            "text": "A fixed-fee contract is arguably one of the best ways to ensure you’re getting the best value for money from any IT support provider. Not all It companies offer fixed-fee options (we’ll let you draw your own conclusions as to why that might be). But if your IT provider offers fixed-fee plans – as we do – you can be sure they have your best interests at heart, because they have a vested interest in proactively minimising the amount of IT support you need. Find out about our flexible plans."
654          }
655        },
656        {
657          "@type": "Question",
658          "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq42",
659          "name": "How can you help me save money on IT?",
660          "acceptedAnswer": {
661            "@type": "Answer",
662            "text": "We help our clients get the most out of their IT budget in all sorts of ways, but they generally break down into three key areas: (1) By keeping you up and running, fixing issues promptly, conducting regular IT health checks and identifying potential problems before they disrupt your business productivity. (2) By providing flexible and fixed-fee plans so you’re never paying for stuff you don’t need. (3) B regularly reviewing your IT expenditures. You’d be amazed how much money we can save for you, from renegotiating subscriptions and contracts (internet, phones, backups…), through to using our buying power to reduce your hardware and software costs."
663          }
664        }
665      ]
666    },
667
668    {
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670      "@id": "https://www.officesolutionsit.com.au/#Perth",
671      "name": "Office Solutions IT - Perth",
672      "url": "https://www.officesolutionsit.com.au/",
673      "address": {
674        "@type": "PostalAddress",
675        "streetAddress": "78 Hasler Road, Osborne Park",
676        "addressLocality": "Perth",
677        "addressRegion": "Western Australia",
678        "postalCode": "6017",
679        "addressCountry": "AU"
680      },
681      "geo": {
682        "@type": "GeoCoordinates",
683        "latitude": -31.915713,
684        "longitude": 115.815812
685      },
686      "parentOrganization": {
687        "@id": "https://www.officesolutionsit.com.au/#Organization"
688      }
689    },
690    {
691      "@type": "LocalBusiness",
692      "@id": "https://www.officesolutionsit.com.au/#Mandurah",
693      "name": "Office Solutions IT - Mandurah",
694      "url": "https://www.officesolutionsit.com.au/",
695      "address": {
696        "@type": "PostalAddress",
697        "streetAddress": "22 Ormsby Terrace",
698        "addressLocality": "Mandurah",
699        "addressRegion": "Western Australia",
700        "postalCode": "6210",
701        "addressCountry": "AU"
702      },
703      "geo": {
704        "@type": "GeoCoordinates",
705        "latitude": -32.527548,
706        "longitude": 115.717684
707      },
708      "parentOrganization": {
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710      }
711    },
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713      "@type": "LocalBusiness",
714      "@id": "https://www.officesolutionsit.com.au/#Bunbury",
715      "name": "Office Solutions IT - Bunbury",
716      "url": "https://www.officesolutionsit.com.au/",
717      "address": {
718        "@type": "PostalAddress",
719        "streetAddress": "10 Verschuer Place",
720        "addressLocality": "Bunbury",
721        "addressRegion": "Western Australia",
722        "postalCode": "6230",
723        "addressCountry": "AU"
724      },
725      "geo": {
726        "@type": "GeoCoordinates",
727        "latitude": -33.356578,
728        "longitude": 115.675858
729      },
730      "parentOrganization": {
731        "@id": "https://www.officesolutionsit.com.au/#Organization"
732      }
733    },
734    {
735      "@type": "LocalBusiness",
736      "@id": "https://www.officesolutionsit.com.au/#Melbourne",
737      "name": "Office Solutions IT - Melbourne",
738      "url": "https://www.officesolutionsit.com.au/",
739      "address": {
740        "@type": "PostalAddress",
741        "streetAddress": "22/120 Spencer Street",
742        "addressLocality": "Melbourne",
743        "addressRegion": "Victoria",
744        "postalCode": "3000",
745        "addressCountry": "AU"
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747      "geo": {
748        "@type": "GeoCoordinates",
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752      "parentOrganization": {
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754      }
755    },
756    {
757      "@type": "LocalBusiness",
758      "@id": "https://www.officesolutionsit.com.au/#Sydney",
759      "name": "Office Solutions IT - Sydney",
760      "url": "https://www.officesolutionsit.com.au/",
761      "address": {
762        "@type": "PostalAddress",
763        "streetAddress": "Level 12, 64 York Street",
764        "addressLocality": "Sydney",
765        "addressRegion": "New South Wales",
766        "postalCode": "2000",
767        "addressCountry": "AU"
768      },
769      "geo": {
770        "@type": "GeoCoordinates",
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780
781
782</head>
783<body class="faqPage   hs-content-id-5652106434 hs-site-page page " style="">
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790    <div class="header-container container-fluid">
791
792<div class="row-fluid-wrapper row-depth-1 row-number-1 ">
793<div class="row-fluid ">
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795<div id="hs_cos_wrapper_module_173457705845655" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="menu-container">
796  <div class="menu">
797    <div class="OSITlogo">
798      <a href="https://www.officesolutionsit.com.au/"><img src="https://www.officesolutionsit.com.au/hs-fs/hubfs/OSIT-Logo---Horizontal---White_webnav.png?width=550&amp;height=94&amp;name=OSIT-Logo---Horizontal---White_webnav.png" width="550" height="94" alt="OSIT Logo" loading="lazy" srcset="https://www.officesolutionsit.com.au/hs-fs/hubfs/OSIT-Logo---Horizontal---White_webnav.png?width=275&amp;height=47&amp;name=OSIT-Logo---Horizontal---White_webnav.png 275w, https://www.officesolutionsit.com.au/hs-fs/hubfs/OSIT-Logo---Horizontal---White_webnav.png?width=550&amp;height=94&amp;name=OSIT-Logo---Horizontal---White_webnav.png 550w, https://www.officesolutionsit.com.au/hs-fs/hubfs/OSIT-Logo---Horizontal---White_webnav.png?width=825&amp;height=141&amp;name=OSIT-Logo---Horizontal---White_webnav.png 825w, https://www.officesolutionsit.com.au/hs-fs/hubfs/OSIT-Logo---Horizontal---White_webnav.png?width=1100&amp;height=188&amp;name=OSIT-Logo---Horizontal---White_webnav.png 1100w, https://www.officesolutionsit.com.au/hs-fs/hubfs/OSIT-Logo---Horizontal---White_webnav.png?width=1375&amp;height=235&amp;name=OSIT-Logo---Horizontal---White_webnav.png 1375w, https://www.officesolutionsit.com.au/hs-fs/hubfs/OSIT-Logo---Horizontal---White_webnav.png?width=1650&amp;height=282&amp;name=OSIT-Logo---Horizontal---White_webnav.png 1650w" sizes="(max-width: 550px) 100vw, 550px"></a>
799    </div>
800
801    <ul class="menuflex">
802
803      <li> <!--WHAT WE DO-->
804        <a href="#" class="menuTab">What We Do <i class="fa fa-angle-down"></i></a>
805         <ul>
806          <li class="subMenu">
807            <ul class="subMenuFlex">
808              <li>
809              <a href="https://www.officesolutionsit.com.au/it-services/it-support">
810                <div class="svg-title">
811                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-IT%20Support%20Icon.svg" loading="lazy" alt="">
812                    <div>
813                      <div style="font-weight:600">IT Support</div>
814                      <div>Keep your teams productive without the tech headaches.</div>
815                    </div>
816                </div>
817              </a>
818              </li>
819             
820              <li>
821              <a href="https://www.officesolutionsit.com.au/it-services/it-support/managed-it">
822                <div class="svg-title">
823                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Managed%20IT%20Icon.svg" loading="lazy" alt="">
824                    <div>
825                      <div style="font-weight:600">Managed IT</div>
826                      <div>Say goodbye to IT headaches and hello to proactive IT.</div>
827                    </div>
828                </div>
829              </a>
830              </li>
831
832              <li>
833              <a href="https://www.officesolutionsit.com.au/it-services/it-support/essentials-it">
834                <div class="svg-title">
835                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Essential%20IT%20Icon.svg" loading="lazy" alt="">
836                    <div>
837                      <div style="font-weight:600">Essential IT</div>
838                      <div>Reliable on-demand IT support whenever you need it.</div>
839                    </div>
840                </div>
841              </a>
842              </li>
843              
844              <li>
845              <a href="https://www.officesolutionsit.com.au/it-services/cyber-security">
846                <div class="svg-title">
847                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Cyber%20Security%20Icon.svg" loading="lazy" alt="">
848                    <div>
849                      <div style="font-weight:600">Cyber Security</div>
850                      <div>Robust cyber security service that will fortify your business.</div>
851                    </div>
852                </div>
853              </a>
854              </li> 
855
856              <li>
857              <a href="https://www.officesolutionsit.com.au/it-services/ai-consulting-services">
858                <div class="svg-title">
859                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-AI%20Services%20Icon.svg" loading="lazy" alt="">
860                    <div>
861                      <div style="font-weight:600">AI Consulting</div>
862                      <div>Use AI tools to your advantage with a trusted consultant</div>
863                    </div>
864                </div>
865              </a>
866              </li>
867
868              <li>
869              <a href="https://www.officesolutionsit.com.au/it-services/vcio">
870                <div class="svg-title">
871                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-vCIO%20Icon.svg" loading="lazy" alt="">
872                   <div>
873                    <div style="font-weight:600">vCIO</div>
874                    <div>Strategic IT management services for your small and midsized business.</div>
875                   </div>
876                </div>
877              </a>
878              </li>
879
880              <li>
881              <a href="https://www.officesolutionsit.com.au/it-services/cloud">
882                <div class="svg-title">
883                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Cloud%20Icon.svg" loading="lazy" alt="">
884                    <div>
885                      <div style="font-weight:600">Cloud</div>
886                      <div>Efficiently managed cloud services without the headaches.</div>
887                    </div>
888                </div>
889              </a>
890              </li>
891
892              <li>
893              <a href="https://www.officesolutionsit.com.au/it-services/it-projects">
894                <div class="svg-title">
895                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-IT%20Project%20Icon.svg" loading="lazy" alt="">
896                    <div>
897                      <div style="font-weight:600">IT Projects</div>
898                      <div>
898IT projects delivered with precision and efficiency.</div>
899                    </div>
900                </div>
901              </a>
902              </li>
903
904              <li>
905              <a href="https://www.officesolutionsit.com.au/it-services/communications">
906                <div class="svg-title">
907                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Communications%20Icon.svg" loading="lazy" alt="">
908                    <div>
909                      <div style="font-weight:600">Communications</div>
910                      <div>Tailored business communication services to connect with ease.</div>
911                    </div>
912                </div>
913              </a>
914              </li>              
915            </ul>
916
917            <div class="imgCTA">
918              <ul>
919                <div class="h3">Why choose us?</div>
920                  <li><a href="https://www.officesolutionsit.com.au/it-services/what-it-costs">What It Costs</a></li>
921                  <li><a href="https://www.officesolutionsit.com.au/it-services/our-tech-expertise">Our Tech Expertise</a></li>
922                  <li><a href="https://www.officesolutionsit.com.au/about-us/our-partners">Our Partners</a></li>
923                  <li><a href="https://www.officesolutionsit.com.au/contact-us/faq">FAQs</a></li>
924                  <li><a href="https://www.officesolutionsit.com.au/it-services/case-studies">Case Studies</a></li>
925                  <li><a href="https://www.officesolutionsit.com.au/about-us/what-our-clients-say">What Our Clients Say</a></li>
926              </ul>
927            </div>
928          </li>
929         </ul>
930      </li> <!--END WHAT WE DO-->
931
932      <li> <!--WHO WE HELP-->
933        <a href="#" class="menuTab">Who We Help <i class="fa fa-angle-down"></i></a>
934         <ul>
935          <li class="subMenu">
936            <ul class="subMenuFlex">
937              <li>
938              <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/accounting">
939                <div class="svg-title">
940                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Accounting%20Practices%20Icon.svg" loading="lazy" alt="">
941                    <div>
942                      <div style="font-weight:600">Accounting</div>
943                      <div>Ensure your firm is secure and compliant.</div>
944                    </div>
945                </div>
946              </a>
947              </li>
948
949              <li>
950              <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/healthcare">
951                <div class="svg-title">
952                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Healthcare%20Icon.svg" loading="lazy" alt="">
953                    <div>
954                      <div style="font-weight:600">Healthcare</div>
955                      <div>Focus on patient care while we focus on your IT.</div>
956                    </div>
957                </div>
958              </a>
959              </li>                
960
961              <li>
962              <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/legal">
963                <div class="svg-title">
964                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Legal%20Icon.svg" loading="lazy" alt="">
965                    <div>
966                      <div style="font-weight:600">Legal</div>
967                      <div>Grow your legal practice with proven IT solutions.</div>
968                    </div>
969                </div>
970              </a>
971              </li>
972
973              <li>
974              <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/resources">
975                <div class="svg-title">
976                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Resources%20Icon.svg" loading="lazy" alt="">
977                    <div>
978                      <div style="font-weight:600">Resources</div>
979                      <div>Establish consistent IT in your mining operations.</div>
980                    </div>
981                </div>
982              </a>
983              </li>
984
985              <li>
986              <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/not-for-profit">
987                <div class="svg-title">
988                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Not%20for%20Profit%20Icon.svg" loading="lazy" alt="">
989                    <div>
990                      <div style="font-weight:600">Not for Profit</div>
991                      <div>Support your mission with<br>tailor-fit IT.</div>
992                    </div>
993                </div>
994              </a>
995              </li>
996
997              <li>
998              <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/engineering">
999                <div class="svg-title">
1000                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Engineering%20Icon.svg" loading="lazy" alt="">
1001                    <div>
1002                      <div style="font-weight:600">Engineering</div>
1003                      <div>Get projects done efficiently and securely.</div>
1004                    </div>
1005                </div>
1006              </a>
1007              </li>
1008            </ul>
1009
1010            <div class="imgCTA">
1011              <a href="https://www.officesolutionsit.com.au/it-services/cyber-security/essential-eight-assessment"><img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/Is-Your-Business-Essential
1011-8-Compliant.png" alt="Essential 8 Compliant" loading="lazy"></a>
1012            </div>  
1013          </li>
1014         </ul>
1015      </li> <!--END WHO WE HELP-->
1016
1017      <li> <!--WHO WE ARE-->
1018        <a href="#" class="menuTab">Who We Are <i class="fa fa-angle-down"></i></a>
1019         <ul>
1020          <li class="subMenu">
1021            <ul class="subMenuFlex">
1022              <li>
1023              <a href="https://www.officesolutionsit.com.au/about-us/our-team">
1024                <div class="svg-title">
1025                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Our%20Team%20Icon.svg" loading="lazy" alt="">
1026                    <div>
1027                      <div style="font-weight:600">Our Team</div>
1028                      <div>Meet your friendly neighbourhood IT guys and gals.</div>
1029                    </div>
1030                 </div>
1031              </a>
1032              </li>
1033
1034              <li>
1035              <a href="https://www.officesolutionsit.com.au/about-us/our-story">
1036                </a><div class="svg-title"><a href="https://www.officesolutionsit.com.au/about-us/our-story">
1037                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Our%20Story%20Icon.svg" loading="lazy" alt="">
1038                    <div>
1039                     <a href="https://www.officesolutionsit.com.au/about-us/our-story"><div style="font-weight:600; color:#fff">Our Story</div></a>
1040                      <div>See how our <a class="ITsupport" href="https://www.officesolutionsit.com.au/about-us/our-milestones">IT milestones</a> shaped an MSP that gets you.</div>
1041                   </div></a>
1042                </div>
1043              
1044              </li>                
1045
1046              <li>
1047              <a href="https://www.officesolutionsit.com.au/about-us/our-community">
1048                <div class="svg-title">
1049                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Our%20Community%20Icon.svg" loading="lazy" alt="">
1050                    <div>
1051                      <div style="font-weight:600">Our Community</div>
1052                      <div>Find out what we do outside of our IT work.</div>
1053                    </div>
1054                </div>
1055              </a>
1056              </li>
1057
1058              <li>
1059              <a href="https://www.officesolutionsit.com.au/about-us/our-philosophy">
1060                <div class="svg-title">
1061                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Our%20Philosophy%20Icon.svg" loading="lazy" alt="">
1062                    <div>
1063                      <div style="font-weight:600">Our Philosophy</div>
1064                      <div>Uncover our commitment to providing IT that works.</div>
1065                    </div>
1066                </div>
1067              </a>
1068              </li>
1069
1070              <li>
1071              <a href="https://www.officesolutionsit.com.au/awards-certification">
1072                <div class="svg-title">
1073                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Awards%20%26%20Certification%20Icon.svg" loading="lazy" alt="">
1074                    <div>
1075                      <div style="font-weight:600">Awards &amp; Certification</div>
1076                      <div>Recognitions and awards we’ve earned over the years.</div>
1077                    </div>
1078                </div>
1079              </a>
1080              </li>
1081
1082              <li>
1083              <a href="https://www.officesolutionsit.com.au/careers">
1084                <div class="svg-title">
1085                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Join%20Our%20Team%20Icon.svg" loading="lazy" alt="">
1086                    <div>
1087                      <div style="font-weight:600">Join Our Team</div>
1088                      <div>Start your IT career with one of the best MSPs in Australia.</div>
1089                    </div>
1090                </div>
1091              </a>
1092              </li>
1093            </ul>
1094
1095            <div class="imgCTA">
1096              <a href="https://www.officesolutionsit.com.au/careers"><img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/Join-The-IT-Experts.png" alt="Join The IT Experts" loading="lazy"></a>
1097            </div>  
1098          </li>
1099         </ul>
1100      </li> <!--END WHO WE ARE-->
1101
1102      <li> <!--LEARN-->
1103        <a href="#" class="menuTab">Learn <i class="fa fa-angle-down"></i></a>
1104         <ul>
1105          <li class="subMenu">
1106            <ul class="subMenuFlex">
1107              <li>
1108              <a href="https://www.officesolutionsit.com.au/blog">
1109                <div class="svg-title">
1110                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Blog%20Icon.svg" loading="lazy" alt="">
1111                    <div>
1112                      <div style="font-weight:600">Blog</div>
1113                      <div>Discover the latest IT tips<br>and news.</div>
1114                    </div>
1115                </div>
1116              </a>
1117              </li>
1118
1119              <li>
1120              <a href="https://www.officesolutionsit.com.au/events">
1121                <div class="svg-title">
1122                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Events%20Icon.svg" loading="lazy" alt="">
1123                    <div>
1124                      <div style="font-weight:600">Events</div>
1125                      <div>Signup for our online and in-person events.</div>
1126                    </div>
1127                </div>
1128              </a>
1129              </li>                
1130
1131              <li>
1132              <a href="https://www.officesolutionsit.com.au/events/security-awareness-training">
1133                <div class="svg-title">
1134                   <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Security%20Training%20Icon.svg" loading="lazy" alt="">
1135                    <div>
1136                      <div style="font-weight:600">
1136Security Training</div>
1137                      <div>Keep yourself and your employees safe online.</div>
1138                    </div>
1139                </div>
1140              </a>
1141              </li>
1142
1143              <li>
1144              <a href="https://www.officesolutionsit.com.au/events/microsoft-365-copilot-webinar">
1145                <div class="svg-title">
1146                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-M365%20Copilot%20Webinar%20Icon.svg" loading="lazy" alt="">
1147                    <div>
1148                      <div style="font-weight:600">M365 Copilot Webinar</div>
1149                      <div>Enhance your efficiency with Microsoft’s AI.</div>
1150                    </div>
1151                </div>
1152              </a>
1153              </li>
1154
1155              <li>
1156              <a href="https://www.officesolutionsit.com.au/it-services/cyber-security/dark-web-scan">
1157                <div class="svg-title">
1158                  <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Dark%20Web%20Scan%20Icon.svg" loading="lazy" alt="">
1159                    <div>
1160                      <div style="font-weight:600">Dark Web Scan</div>
1161                      <div>Uncover possible dangers hidden within the dark web.</div>
1162                    </div>
1163                </div>
1164              </a>
1165              </li>
1166            </ul>
1167
1168            <div class="imgCTA">
1169              <a href="https://www.officesolutionsit.com.au/events"><img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/Learn-From-The-Experts-With-OSITs-Webinar.png" alt="Learn From The Experts" loading="lazy"></a>
1170            </div>
1171          </li>
1172         </ul>
1173      </li> <!--END LEARN-->
1174
1175      <li><a href="https://www.officesolutionsit.com.au/careers" class="menuTab">Careers</a></li><!--CAREERS-->
1176
1177      <li><a href="https://www.officesolutionsit.com.au/contact-us" class="menuTab">Contact Us</a></li><!--CONTACT US-->
1178
1179    </ul>
1180
1181    <div class="contact_Num"><a href="tel:1300349195"><i class="fa fa-phone"></i> 1300 349 195</a></div>
1182  </div>
1183</div></div>
1184
1185</div><!--end widget-span -->
1186</div><!--end row-->
1187</div><!--end row-wrapper -->
1188
1189    </div><!--end header -->
1190</div><!--end header wrapper -->
1191
1192<div class="body-container-wrapper">
1193    <div class="body-container container-fluid">
1194
1195<div class="row-fluid-wrapper row-depth-1 row-number-1 ">
1196<div class="row-fluid ">
1197<div class="span12 widget-span widget-type-widget_container " style="" data-widget-type="widget_container" data-x="0" data-w="12">
1198<span id="hs_cos_wrapper_module_1525355274895142" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555063961" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="heroSection smallBanner overlay fontWhite text-center" style="background-image:url(''); background-size:cover;" loading="lazy">
1199
1200  
1201    <div class="wrapper">
1202  
1203  
1204    
1205      <div class="pageTitle"><h1>Frequently Asked Questions</h1></div>
1206    
1207    
1208    
1209    
1210    
1211  
1212  
1213    </div>
1214  
1215
1216</div></div>
1217<div id="hs_cos_wrapper_widget_1740555083782" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="text-hero-advanced p60-0 variation-text_left_desktop" id="" style="background-color:#fff">
1218    <div class="wrapper">
1219      <div class="columns">
1220    
1221      
1222        <div class="column column-image">
1223          <figure class="sectionImage">
1224            
1225            
1226              
1227            
1228                    
1229            
1230              <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Website%20Images/Office%20Solutions%20IT%20managed%20support%20clients%20attending%20a%20Perth%20event%20by%20OSIT.webp" alt="Office Solutions IT managed support clients attending a Perth event by OSIT" loading="lazy" style="max-width: 100%; height: auto;">
1231          </figure>
1232        </div>
1233      
1234
1235        <div class="column column-text">
1236        <div class="semiBold mobileCenter fontTitleBlue">
1237          
1238            <h2>Got a question? We’ve got the answer</h2>
1239          
1240          
1241            <div class="pt20"><p>If there’s one thing we love as much as technology and the way it can transform your life and business, it’s talking about technology. That’s why we also love it when people ask us questions about our <a href="/it-services" rel="noopener">IT services</a>. And it’s why we’ve put together this extensive FAQs page.</p>
1242<h3>I can’t find the answer here. Can I talk to someone?</h3>
1243<p>Sure thing. We’ve done our best to cover as many IT bases as we can here, but if you need to talk about a specific issue or you just want to discu
1243ss your IT situation and requirements, please get in touch.</p></div>
1244          
1245
1246          
1247            <div class="buttonBlue">
1248              <a href="#osit-form">Get in Touch with Us</a>
1249            </div>
1250          
1251        </div>
1252        
1253        
1254      </div>
1255
1256      </div>
1257  </div>
1258</div></div></span>
1259</div><!--end widget-span -->
1260</div><!--end row-->
1261</div><!--end row-wrapper -->
1262
1263<div class="row-fluid-wrapper row-depth-1 row-number-2 ">
1264<div class="row-fluid ">
1265<div class="span12 widget-span widget-type-raw_jinja p60-0" style="" data-widget-type="raw_jinja" data-x="0" data-w="12">
1266<div class="allFilter noListStyle">
1267    <div class="wrapper">
1268        <ul class="filter_link button blue opposite">
1269            <li class="OSITblue"><a rel="#tab1">About us</a></li>
1270            <li><a rel="#tab2">Capabilities</a></li>
1271            <li><a rel="#tab3">Switching</a></li>
1272            <li><a rel="#tab4">Service</a></li>
1273            <li><a rel="#tab5">Responsiveness</a></li>
1274            <li><a rel="#tab6">Costs</a></li>
1275        </ul>
1276    </div>
1277</div></div><!--end widget-span -->
1278
1279</div><!--end row-->
1280</div><!--end row-wrapper -->
1281
1282<div class="row-fluid-wrapper row-depth-1 row-number-3 ">
1283<div class="row-fluid ">
1284<div class="span12 widget-span widget-type-cell section pb60 mainAllFaq" style="" data-widget-type="cell" data-x="0" data-w="12">
1285
1286<div class="row-fluid-wrapper row-depth-1 row-number-4 ">
1287<div class="row-fluid ">
1288<div class="span12 widget-span widget-type-cell wrapper" style="" data-widget-type="cell" data-x="0" data-w="12">
1289
1290<div class="row-fluid-wrapper row-depth-1 row-number-5 ">
1291<div class="row-fluid ">
1292<div id="tab1" class="span12 widget-span widget-type-cell tabContent active" style="" data-widget-type="cell" data-x="0" data-w="12">
1293
1294<div class="row-fluid-wrapper row-depth-1 row-number-6 ">
1295<div class="row-fluid ">
1296<div class="span12 widget-span widget-type-widget_container listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12">
1297<span id="hs_cos_wrapper_module_152163062127240" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555215766" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1298  <div class="mainAccordian fontTitleBlue">
1299    <div class="accordionFixed">
1300      
1301        <div class="accordion-toggle clearfix removeNumbers">
1302          <h4>How long have you been around?</h4>
1303        
1304        </div>
1305      
1306    
1307    
1308      <div class="accordion-content default"><p>We’ve been in business since 1996, which, in the fast-moving world of technology and business, tells you one very important thing about us – we’re constantly evolving to meet the changing needs of our clients. Read more <a href="/about-us/our-story">about us</a>.</p></div>
1309    
1310    </div>
1311  </div>
1312</div></div>
1313<div id="hs_cos_wrapper_widget_1740555255224" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1314  <div class="mainAccordian fontTitleBlue">
1315    <div class="accordionFixed">
1316      
1317        <div class="accordion-toggle clearfix removeNumbers">
1318          <h4>Do you specialise in certain markets or industries?</h4>
1319        
1320        </div>
1321      
1322    
1323    
1324      <div class="accordion-content default"><p>Yes and no. We have clients from practically every industry and sector. From accounting firms to building and construction businesses. From engineering consultancies to legal firms. From environmental services providers to financial services companies. From healthcare providers to mining, oil and gas companies. From not for profits to retailers. The list goes on…</p>
1325<p>We manage this through our unique team model, whereby all of the IT services a client requires are delivered through a small, dedicated team of people – a team with relevant industry experience. For example, our Red team specialises in IT support for accounting practices and legal firms. So, you’ll have a team that’s familiar with your industry, the issues that you face, and the softw
1325are you use.</p></div>
1326    
1327    </div>
1328  </div>
1329</div></div>
1330<div id="hs_cos_wrapper_widget_1740555282036" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1331  <div class="mainAccordian fontTitleBlue">
1332    <div class="accordionFixed">
1333      
1334        <div class="accordion-toggle clearfix removeNumbers">
1335          <h4>Who are your partners?</h4>
1336        
1337        </div>
1338      
1339    
1340    
1341      <div class="accordion-content default"><p>We work with Microsoft, HP, HPE, Amazon, Dell, Vocus, Sophos, Eaton, StorageCraft, Trend Micro, Riverbed, Ruckus, Cisco, VMware, Palo Alto Networks, Telstra, Fuji Xerox, Symantec, Adobe… we could go on. Find out more <a href="/about-us/our-partners">about our technology partners</a> and <a href="/it-services/our-tech-expertise">our certifications</a>.</p></div>
1342    
1343    </div>
1344  </div>
1345</div></div>
1346<div id="hs_cos_wrapper_widget_1740555302701" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1347  <div class="mainAccordian fontTitleBlue">
1348    <div class="accordionFixed">
1349      
1350        <div class="accordion-toggle clearfix removeNumbers">
1351          <h4>About us</h4>
1352        
1353        </div>
1354      
1355    
1356    
1357      <div class="accordion-content default"><h5>Got a question? We’ve got the answer.</h5>
1358<p>If there’s one thing we love as much as technology and the way it can transform your life and business, it’s talking about technology. That’s why we also love it when people ask us IT questions. And it’s why we’ve put together this extensive FAQs page.</p></div>
1359    
1360    </div>
1361  </div>
1362</div></div>
1363<div id="hs_cos_wrapper_widget_1769733295447" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1364  <div class="mainAccordian fontTitleBlue">
1365    <div class="accordionFixed">
1366      
1367        <div class="accordion-toggle clearfix removeNumbers">
1368          <h4>What if I have a concern regarding your conduct?</h4>
1369        
1370        </div>
1371      
1372    
1373    
1374      <div class="accordion-content default"><p>We have a formal Grievance and Whistleblower Policy for handling grievances relating (but not limited) to our ethical practices, fairness, transparency, social and environmental impact; any discrimination, harassment or inappropriate conduct; and breaches of our stated values, policies or B Corp certification commitments. It also encourages whistleblowers to come forward with their concerns and explains how we protect them when they do – we are committed to protecting the rights and safety of whistleblowers.</p>
1375<p>Stakeholders can submit grievances by email to <a href="mailto:[email protected]">[email protected]</a> (submissions may be anonymous). We will confirm receipt within 5 working days, along with a copy of the Grievance and Whistleblower Policy containing further information on the grievance resolution process and whistleblower protections. We update stakeholders on the progress of their grievance at each stage of the process.</p></div>
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1387
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1389<div class="row-fluid ">
1390<div id="tab2" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12">
1391
1392<div class="row-fluid-wrapper row-depth-1 row-number-8 ">
1393<div class="row-fluid ">
1394<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12">
1395<span id="hs_cos_wrapper_module_152163096180063" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555372996" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1396  <div class="mainAccordian fontTitleBlue">
1397    <div class="accordionFixed">
1398      
1399        <div class="accordion-toggle clearfix removeNumbers">
1400          <h4>I don’t know what you do. What IT services and solutions do you provide?<
1400/h4>
1401        
1402        </div>
1403      
1404    
1405    
1406      <div class="accordion-content default"><p>The works. We can:</p>
1407<ul>
1408<li>Get your IT working (and keep it working) with our <a href="/it-services/it-support"><strong><u>IT Support</u> </strong></a></li>
1409<li>Improve your IT with our <a href="/it-services/it-projects"><strong><u>IT Project</u></strong></a></li>
1410<li>Improve IT flexibility and reduce costs with our <a href="/it-services/our-tech-expertise/cloud"><strong><u>Cloud</u></strong></a></li>
1411<li>Align your IT with your business strategy with our <a href="/it-services/it-management"><strong><u>IT Management</u></strong></a></li>
1412<li>Keep your information safe with our <a href="/it-services/cyber-security"><strong><u>Cyber Security</u></strong></a></li>
1413<li>Generate business value with our <a href="/it-services/vcio/"><strong><u>Advisory/vCIO</u> </strong></a></li>
1414</ul>
1415<p>We even make a mean cup of coffee if you just want to <a href="/contact-us/">talk about any of this stuff.</a></p></div>
1416    
1417    </div>
1418  </div>
1419</div></div>
1420<div id="hs_cos_wrapper_widget_1740555414798" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1421  <div class="mainAccordian fontTitleBlue">
1422    <div class="accordionFixed">
1423      
1424        <div class="accordion-toggle clearfix removeNumbers">
1425          <h4>Do you supply hardware and software?</h4>
1426        
1427        </div>
1428      
1429    
1430    
1431      <div class="accordion-content default"><p>In a word, yes. In 42 words, we’re technology agnostic, which is just a fancy way of saying we’ll recommend and use the best technology for the job, without fear or favour, so we are across all the best hardware and software solutions out there in the IT universe.</p></div>
1432    
1433    </div>
1434  </div>
1435</div></div>
1436<div id="hs_cos_wrapper_widget_1740555432404" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1437  <div class="mainAccordian fontTitleBlue">
1438    <div class="accordionFixed">
1439      
1440        <div class="accordion-toggle clearfix removeNumbers">
1441          <h4>What types of projects have you done? Have you done one like mine before?</h4>
1442        
1443        </div>
1444      
1445    
1446    
1447      <div class="accordion-content default"><p>Whether you’ve got an IT project in mind, or we recommend a solution to a business challenge, chances are we’ve tackled a project just like it before. We’ve successfully completed thousands of IT projects, from helping a sole trader get setup on Office 365 with email and OneDrive for their files, through to getting mine sites in Mozambique up and running, so we know our stuff.</p>
1448<p>Check out our <a href="/it-services/case-studies"><u>client success stories</u></a> for featured projects that we have completed.</p></div>
1449    
1450    </div>
1451  </div>
1452</div></div>
1453<div id="hs_cos_wrapper_widget_1740555452868" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1454  <div class="mainAccordian fontTitleBlue">
1455    <div class="accordionFixed">
1456      
1457        <div class="accordion-toggle clearfix removeNumbers">
1458          <h4>Do you move businesses to the cloud?</h4>
1459        
1460        </div>
1461      
1462    
1463    
1464      <div class="accordion-content default"><p>All the time. We work with cloud solutions extensively, including private cloud solutions, Office 365 and more. Read more <a href="/it-services/our-tech-expertise/cloud"><u>about our cloud IT know-how</u></a>.</p></div>
1465    
1466    </div>
1467  </div>
1468</div></div>
1469<div id="hs_cos_wrapper_widget_1740555474912" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1470  <div class="mainAccordian fontTitleBlue">
1471    <div class="accordionFixed">
1472      
1473        <div class="accordion-toggle clearfix removeNumbers">
1474          <h4>We’re a bit out of the way. Can you help us?</h4>
1475        
1476        </div>
1477      
1478    
1479    
1480      <div class="accordion-content default"><p>We support clients across Australia. And when we say ‘across’, we mean everywhere, from all the state capitals to the most remote locations. And when we say ‘Australia’, we mean clients who also have office
1480s and operations overseas, from Asia to Africa to the Middle East to Europe and the UK to North America.</p></div>
1481    
1482    </div>
1483  </div>
1484</div></div>
1485<div id="hs_cos_wrapper_widget_1740555494317" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1486  <div class="mainAccordian fontTitleBlue">
1487    <div class="accordionFixed">
1488      
1489        <div class="accordion-toggle clearfix removeNumbers">
1490          <h4>Are you familiar with the software I use?</h4>
1491        
1492        </div>
1493      
1494    
1495    
1496      <div class="accordion-content default"><p>Unless you’ve been trying really hard to be obscure, we’ll be familiar with the software you use. Because we’ve worked with clients from practically every market and sector, we have teams and consultants with an impressive depth of specialist industry experience and expertise, so we’re even intimately acquainted with the most niche industry-specific software. Put us to the test.</p></div>
1497    
1498    </div>
1499  </div>
1500</div></div>
1501<div id="hs_cos_wrapper_widget_1740555514392" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1502  <div class="mainAccordian fontTitleBlue">
1503    <div class="accordionFixed">
1504      
1505        <div class="accordion-toggle clearfix removeNumbers">
1506          <h4>Do you do web development?</h4>
1507        
1508        </div>
1509      
1510    
1511    
1512      <div class="accordion-content default"><p>No, we don’t, but if you’re looking for a reputable web development provider, we’ll gladly recommend the web dev partners we know and trust.</p></div>
1513    
1514    </div>
1515  </div>
1516</div></div>
1517<div id="hs_cos_wrapper_widget_1740555533845" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1518  <div class="mainAccordian fontTitleBlue">
1519    <div class="accordionFixed">
1520      
1521        <div class="accordion-toggle clearfix removeNumbers">
1522          <h4>Do you have vCIO services?</h4>
1523        
1524        </div>
1525      
1526    
1527    
1528      <div class="accordion-content default"><p>Yes, although we call vCIO by a different name – we call it Advisory. Find out more <a href="/it-services/vcio/"><u>about our Advisory capabilities</u></a>.</p></div>
1529    
1530    </div>
1531  </div>
1532</div></div>
1533<div id="hs_cos_wrapper_widget_1740555554723" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1534  <div class="mainAccordian fontTitleBlue">
1535    <div class="accordionFixed">
1536      
1537        <div class="accordion-toggle clearfix removeNumbers">
1538          <h4>Do you help with phones and internet? How about moving office?</h4>
1539        
1540        </div>
1541      
1542    
1543    
1544      <div class="accordion-content default"><p>Yes, yes and yes.</p></div>
1545    
1546    </div>
1547  </div>
1548</div></div>
1549<div id="hs_cos_wrapper_widget_1740555571644" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1550  <div class="mainAccordian fontTitleBlue">
1551    <div class="accordionFixed">
1552      
1553        <div class="accordion-toggle clearfix removeNumbers">
1554          <h4>Do you support Apple?</h4>
1555        
1556        </div>
1557      
1558    
1559    
1560      <div class="accordion-content default"><p>Yes, we love Apple. What’s more, we have many clients that use Apple computers, so we have Mac-certified team members.</p></div>
1561    
1562    </div>
1563  </div>
1564</div></div>
1565<div id="hs_cos_wrapper_widget_1740555589651" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1566  <div class="mainAccordian fontTitleBlue">
1567    <div class="accordionFixed">
1568      
1569        <div class="accordion-toggle clearfix removeNumbers">
1570          <h4>Do you do onsite visits?</h4>
1571        
1572        </div>
1573      
1574    
1575    
1576      <div class="accordion-content default"><p>Absolutely.</p></div>
1577    
1578    </div>
1579  </div>
1580</div></div>
1581<div id="hs_cos_wrapper_widget_1740555608723" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1582  <div class="mainAccordian fontTitleBlue">
1583    <div class="accordionFixed">
1584      
1585        <div class="accordion-toggle clearfix removeNumbers">
1586          <h4>Do you work with third parties?</h4>
1587        
1588        </div>
1589      
1590    
1591    
1592      <div class="accordion-content default"><p>Too right. When something’s not working, our priority is to get you up and running again. We’re happy to act as an escalation point and chat to your software vendor about an issue. That way, we work with them to resolve your problem, rather than you being stuck in a situation where your IT provider and vendor are both pointing the finger at each other. So, rest assured, we play nice.</p></div>
1593    
1594    </div>
1595  </div>
1596</div></div>
1597<div id="hs_cos_wrapper_widget_1740555626309" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1598  <div class="mainAccordian fontTitleBlue">
1599    <div class="accordionFixed">
1600      
1601        <div class="accordion-toggle clearfix removeNumbers">
1602          <h4>What size clients do you prefer? Are we too small for you?</h4>
1603        
1604        </div>
1605      
1606    
1607    
1608      <div class="accordion-content default"><p>Absolutely not. In fact, it’s our ability to flex to meet the needs of clients of different sizes that has enabled us to grow so fast. Take a look at <a href="/about-us/what-our-clients-say"><u>what our clients say about us</u></a> and you’ll see we work with clients of all sizes, from sole traders and start-ups to clients with 500+ employees. Our flexible service model means we can tailor and scale our IT expertise and resources to suit your changing requirements, so you’re never paying for stuff you don’t need.</p></div>
1609    
1610    </div>
1611  </div>
1612</div></div>
1613<div id="hs_cos_wrapper_widget_1740555644381" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1614  <div class="mainAccordian fontTitleBlue">
1615    <div class="accordionFixed">
1616      
1617        <div class="accordion-toggle clearfix removeNumbers">
1618          <h4>Are you too small for us?</h4>
1619        
1620        </div>
1621      
1622    
1623    
1624      <div class="accordion-content default"><p>Possibly. If you are an enterprise-level client with over 1,000 users, then we might not be the best fit for your business. It all depends on what you need. <a href="/contact-us/"><u>Contact us</u></a> and we’ll tell you whether we’re right for you.</p></div>
1625    
1626    </div>
1627  </div>
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1638<div class="row-fluid ">
1639<div id="tab3" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12">
1640
1641<div class="row-fluid-wrapper row-depth-1 row-number-10 ">
1642<div class="row-fluid ">
1643<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12">
1644<span id="hs_cos_wrapper_module_152163096486665" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555674854" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1645  <div class="mainAccordian fontTitleBlue">
1646    <div class="accordionFixed">
1647      
1648        <div class="accordion-toggle clearfix removeNumbers">
1649          <h4>How difficult is it to change IT service providers?   </h4>
1650        
1651        </div>
1652      
1653    
1654    
1655      <div class="accordion-content default"><p>It isn’t (at least, not with us). We make it really easy with our tried-and-tested transition program, Switch IT. All we need is two hours of your time to answer some questions, then we’ll pick up the ball and run with it – and keep running – freeing you up to focus 100% on your work.</p>
1656<p>We’ll do all the running around and liaise with your previous IT provider. You can sit back and relax knowing there will be no password issues, no domain migration snags, and no software handover or transition problems. If only switching banks was so easy!</p></div>
1657    
1658    </div>
1659  </div>
1660</div></div>
1661<div id="hs_cos_wrapper_widget_1740555694586" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1662  <div class="mainAccordian fontTitleBlue">
1663    <div class="accordionFixed">
1664      
1665        <div class="accordion-toggle clearfix removeNumbers">
1666          <h4>I’m too busy to move IT providers. Can we schedule a time to switch?</h4>
1667        
1668        </div>
1669      
1670    
1671    
1672      <div class="accordion-content default"><p>We’re here to help whenever you need us, but it couldn’t be easier to switch right now. Our tried-and-tested Switch IT transition program takes all the hassle out of switching – we’ll get all the information we need to pick up the ball and run with it in one upfront briefing. Think about it: How long will you spend dealing with the next IT hiccup or emergency that crops up, even if it’s just a problem with your laptop? You could be all set up and ready to go with us in the time it takes you to get back up and running, saving time and money from the get-go.</p>
1673<p>So, stop procrastinating and start enjoying made-to-measure It solutions that will save you time, money and stress, so you can focus on your work and business. <a href="/contact-us/"><u>Get the ball rolling</u></a>.</p></div>
1674    
1675    </div>
1676  </div>
1677</div></div>
1678<div id="hs_cos_wrapper_widget_1740555715355" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1679  <div class="mainAccordian fontTitleBlue">
1680    <div class="accordionFixed">
1681      
1682        <div class="accordion-toggle clearfix removeNumbers">
1683          <h4>What should I look out for when making a decision to change IT providers?</h4>
1684        
1685        </div>
1686      
1687    
1688    
1689      <div class="accordion-content default"><p>Before you start talking to IT service providers, you need to be clear about what’s important for your business? What are your priorities? What challenges and opportunities are heading your way?</p>
1690<p>With these things in mind, you then need to ask prospective IT partners direct questions, such as: What are your response and resolution times? Would you recommend regular IT health checks? (Hint: the answer to that one should be ‘Yes’.) Can we engage you on a fixed-fee or contract basis? (Again, you’re looking for a ‘Yes’.)</p>
1691<p>If you’d like some more tips and pointers, <a href="/contact-us/">contact us</a> for our ‘Five things you need to ask your IT support provider’ crib sheet.</p></div>
1692    
1693    </div>
1694  </div>
1695</div></div></span>
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1705<div class="row-fluid ">
1706<div id="tab4" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12">
1707
1708<div class="row-fluid-wrapper row-depth-1 row-number-12 ">
1709<div class="row-fluid ">
1710<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12">
1711<span id="hs_cos_wrapper_module_152163096921767" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555755122" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1712  <div class="mainAccordian fontTitleBlue">
1713    <div class="accordionFixed">
1714      
1715        <div class="accordion-toggle clearfix removeNumbers">
1716          <h4>What are your business hours? Are you available on weekends?</h4>
1717        
1718        </div>
1719      
1720    
1721    
1722      <div class="accordion-content default"><p>Aren’t all superheroes available outside regular business hours? While our office is open from 7:30 to 5:30pm, we’re here for you 24/7. We’ll even wear a cape if you ask nicely.</p></div>
1723    
1724    </div>
1725  </div>
1726</div></div>
1727<div id="hs_cos_wrapper_widget_1740555776403" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1728  <div class="mainAccordian fontTitleBlue">
1729    <div class="accordionFixed">
1730      
1731        <div class="accordion-toggle clearfix removeNumbers">
1732          <h4>Will I see the same faces, or am I going to get pushed from pillar to post?</h4>
1733        
1734        </div>
1735      
1736    
1737    
1738      <div class="accordion-content default"><p>Our team-based model means you will only ever be dealing with your dedicated IT Partner and team. Not only will your team know your business and IT intimately, ensuring continuity and double-quick response and resolution times, but you’ll have a wealth of expertise on tap, again ensuring prompt resolutions.</p></div>
1739    
1740    </div>
1741  </div>
1742</div></div>
1743<div id="hs_cos_wrapper_widget_1740555793906" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1744  <div class="mainAccordian fontTitleBlue">
1745    <div class="accordionFixed">
1746      
1747        <div class="accordion-toggle clearfix removeNumbers">
1748          <h4>How do you track customer satisfaction? What if I’m unhappy with your service?</h4>
1749        
1750        </div>
1751      
1752    
1753    
1754      <div class="accordion-content default"><p>We actively seek feedback, good and bad. We believe it’s the only way for us to learn, grow, and continually improve. That’s why, after every job we complete, you’ll receive an email with a happy face and a sad face – if you click on the sad face a few things will happen.</p>
1755<p>First, a partner will reach out to you the same day to find out why you’re unhappy and work out what we can do to fix it. From there, we’ll resolve the problem, keeping you in the loop every step of the way.</p>
1756<p>We’re proud to say we don’t get much negative feedback – currently, we receive one ‘sad face’ for every 2,000 jobs we complete (about 0.05%). That’s pretty good. In part, it’s because of our team-based approach, which means you have a dedicated IT Partner who’s always available for you.</p></div>
1757    
1758    </div>
1759  </div>
1760</div></div>
1761<div id="hs_cos_wrapper_widget_1740555811890" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1762  <div class="mainAccordian fontTitleBlue">
1763    <div class="accordionFixed">
1764      
1765        <div class="accordion-toggle clearfix removeNumbers">
1766          <h4>Are you fun? Will we enjoy working together?</h4>
1767        
1768        </div>
1769      
1770    
1771    
1772      <div class="accordion-content default"><p>We think so! In fact, ‘fun’ is one of our <a href="/about-us/our-story"><u>core values</u></a> – if we don’t enjoy our work and clients don’t enjoy working with us, what’s the point?! We love technology and, unlike a lot of geeks, we also love working with people. For us, it’s all about building mutual trust, partnerships and friendships. It’s all part of <a href="/about-us/our-philosophy/"><u>our frown-free IT philosophy</u></a>.</p></div>
1773    
1774    </div>
1775  </div>
1776</div></div>
1777<div id="hs_cos_wrapper_widget_1740555831153" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1778  <div class="mainAccordian fontTitleBlue">
1779    <div class="accordionFixed">
1780      
1781        <div class="accordion-toggle clearfix removeNumbers">
1782          <h4>Do you just fix IT stuff, or are you more of an IT consultancy partner?</h4>
1783        
1784        </div>
1785      
1786    
1787    
1788      <div class="accordion-content default"><p>Yes, we work really hard at this – you could say we’re very proactive about ensuring we’re proactive! We have a bunch of services that are designed to help us to help you get on the front foot.</p>
1789<p>From IT budgeting for the year ahead, to IT consumption analysis (where we look at where our time’s spent and find solutions to minimise that spend), to upgrade and replacement planning, to identifying and rectifying underlying problems so they never become recurring issues, we never stop looking for ways to ensure you’re getting the most out of our IT expertise and your IT budget.</p>
1790<p>We’d encourage you to check out our <a href="/it-services/it-management"><u>IT Management</u></a> and <a href="/it-services/vcio/"><u>Advisory</u></a> services to learn more.</p></div>
1791    
1792    </div>
1793  </div>
1794</div></div>
1795<div id="hs_cos_wrapper_widget_1740555852713" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1796  <div class="mainAccordian fontTitleBlue">
1797    <div class="accordionFixed">
1798      
1799        <div class="accordion-toggle clearfix removeNumbers">
1800          <h4>How do you ensure the same things don’t break over and over?</h4>
1801        
1802        </div>
1803      
1804    
1805    
1806      <div class="accordion-content default"><p>If you’ve got an IT issue, our number one priority is getting you up and running. But we believe it’s also our job to prevent potential problems turning into issues in the first place. Once we’ve got you back in business, we’ll investigate, identify and rectify the underlying problem, so you never encounter the same issue or disruption again.</p></div>
1807    
1808    </div>
1809  </div>
1810</div></div></span>
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1819<div class="row-fluid-wrapper row-depth-1 row-number-13 ">
1820<div class="row-fluid ">
1821<div id="tab5" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12">
1822
1823<div class="row-fluid-wrapper row-depth-1 row-number-14 ">
1824<div class="row-fluid ">
1825<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12">
1826<span id="hs_cos_wrapper_module_152163097161369" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555908544" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1827  <div class="mainAccordian fontTitleBlue">
1828    <div class="accordionFixed">
1829      
1830        <div class="accordion-toggle clearfix removeNumbers">
1831          <h4>How quickly can you help me with my IT issue?</h4>
1832        
1833        </div>
1834      
1835    
1836    
1837      <div class="accordion-content default"><p>Faster than you can say, ‘Industry-leading IT support response times.’ OK, maybe not that quickly, but pretty fast. You just need to complete our quick and easy online signup, but if your IT problems are preventing you from doing business, just let us know. <a href="/contact-us/"><u>Get in touch</u></a> to get the ball rolling.</p></div>
1838    
1839    </div>
1840  </div>
1841</div></div>
1842<div id="hs_cos_wrapper_widget_1740555925707" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1843  <div class="mainAccordian fontTitleBlue">
1844    <div class="accordionFixed">
1845      
1846        <div class="accordion-toggle clearfix removeNumbers">
1847          <h4>If I’m a client, how long does it take you to respond to IT issues?</h4>
1848        
1849        </div>
1850      
1851    
1852    
1853      <div class="accordion-content default"><p>If it’s a high-priority issue, our average response time is under 15 minutes. We pride ourselves on fast and speedy 
1853support. Find out more <a href="/it-services/it-support"><u>about our IT support response times</u></a>.</p></div>
1854    
1855    </div>
1856  </div>
1857</div></div>
1858<div id="hs_cos_wrapper_widget_1740555943665" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1859  <div class="mainAccordian fontTitleBlue">
1860    <div class="accordionFixed">
1861      
1862        <div class="accordion-toggle clearfix removeNumbers">
1863          <h4>I have a number of IT issues. How will you prioritise them?      </h4>
1864        
1865        </div>
1866      
1867    
1868    
1869      <div class="accordion-content default"><p>Our number one priority is keeping you up and running, so we’ll prioritise your IT issues accordingly. But once we’ve got you back in business, we’ll investigate, identify and rectify the underlying problem, so you never encounter the same issue or disruption again.</p></div>
1870    
1871    </div>
1872  </div>
1873</div></div>
1874<div id="hs_cos_wrapper_widget_1740555962986" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1875  <div class="mainAccordian fontTitleBlue">
1876    <div class="accordionFixed">
1877      
1878        <div class="accordion-toggle clearfix removeNumbers">
1879          <h4>How long does it take to get started on a project?</h4>
1880        
1881        </div>
1882      
1883    
1884    
1885      <div class="accordion-content default"><p>It depends. Often, it comes down to how quickly we can get the required hardware, but if you need an IT solution fast, we can usually make it happen. For instance, there have been occasions when we’ve got started on cloud migrations within hours. <a href="/contact-us/"><u>Tell us</u></a> about your business challenge or requirements.</p></div>
1886    
1887    </div>
1888  </div>
1889</div></div></span>
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1900<div id="tab6" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12">
1901
1902<div class="row-fluid-wrapper row-depth-1 row-number-16 ">
1903<div class="row-fluid ">
1904<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12">
1905<span id="hs_cos_wrapper_module_152163098068771" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740556015201" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1906  <div class="mainAccordian fontTitleBlue">
1907    <div class="accordionFixed">
1908      
1909        <div class="accordion-toggle clearfix removeNumbers">
1910          <h4>How long are your IT contracts?</h4>
1911        
1912        </div>
1913      
1914    
1915    
1916      <div class="accordion-content default"><p>Typically, our contracts run month to month – we don’t believe in locking clients into contracts – although there are some exceptions. For instance, some managed services require a year-long commitment.</p></div>
1917    
1918    </div>
1919  </div>
1920</div></div>
1921<div id="hs_cos_wrapper_widget_1740556038225" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1922  <div class="mainAccordian fontTitleBlue">
1923    <div class="accordionFixed">
1924      
1925        <div class="accordion-toggle clearfix removeNumbers">
1926          <h4>Can you work within my IT budget?</h4>
1927        
1928        </div>
1929      
1930    
1931    
1932      <div class="accordion-content default"><p>Almost certainly. Because we have a flexible model, we can tailor our solutions to suit almost any budget, so you can be sure you’re never paying for services you don’t need, which ultimately means a 
1932smaller IT bill.</p></div>
1933    
1934    </div>
1935  </div>
1936</div></div>
1937<div id="hs_cos_wrapper_widget_1740556055514" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1938  <div class="mainAccordian fontTitleBlue">
1939    <div class="accordionFixed">
1940      
1941        <div class="accordion-toggle clearfix removeNumbers">
1942          <h4>Do you offer fixed-fee IT solutions?</h4>
1943        
1944        </div>
1945      
1946    
1947    
1948      <div class="accordion-content default"><p>Yes, we do. We offer almost all of our services on a fixed-fee, per-user, per-month basis, and it works really well for our clients because we’re able to scale up and down easily, thereby keeping your IT spend to an absolute minimum. That said, we’ll gladly work on an hourly rate, if you prefer.</p></div>
1949    
1950    </div>
1951  </div>
1952</div></div>
1953<div id="hs_cos_wrapper_widget_1740556071987" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1954  <div class="mainAccordian fontTitleBlue">
1955    <div class="accordionFixed">
1956      
1957        <div class="accordion-toggle clearfix removeNumbers">
1958          <h4>What’s your hourly rate?</h4>
1959        
1960        </div>
1961      
1962    
1963    
1964      <div class="accordion-content default"><p>We’re flexible, so it really depends. For example, the hourly rate for a relatively simple IT project for a sole trader will clearly be lower than the charge for a designing and deploying a complex solution for a large enterprise. Your best bet? Get in touch and tell us about your situation, so we can give you a no-obligation quote or estimate.</p></div>
1965    
1966    </div>
1967  </div>
1968</div></div>
1969<div id="hs_cos_wrapper_widget_1740556089321" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1970  <div class="mainAccordian fontTitleBlue">
1971    <div class="accordionFixed">
1972      
1973        <div class="accordion-toggle clearfix removeNumbers">
1974          <h4>Do you charge for travel?</h4>
1975        
1976        </div>
1977      
1978    
1979    
1980      <div class="accordion-content default"><p>Yes. However, the cost is included in most of our managed services agreements.</p></div>
1981    
1982    </div>
1983  </div>
1984</div></div>
1985<div id="hs_cos_wrapper_widget_1740556106121" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
1986  <div class="mainAccordian fontTitleBlue">
1987    <div class="accordionFixed">
1988      
1989        <div class="accordion-toggle clearfix removeNumbers">
1990          <h4>What are your payment terms?</h4>
1991        
1992        </div>
1993      
1994    
1995    
1996      <div class="accordion-content default"><p>It depends on your plan. Generally, our payment terms are 30 days; however, we have tighter 14-day payment terms for our Essentials plan. Find out more <a href="/it-services/it-support"><u>about our IT Support plans</u></a>.</p></div>
1997    
1998    </div>
1999  </div>
2000</div></div>
2001<div id="hs_cos_wrapper_widget_1740556124412" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
2002  <div class="mainAccordian fontTitleBlue">
2003    <div class="accordionFixed">
2004      
2005        <div class="accordion-toggle clearfix removeNumbers">
2006          <h4>What do your IT services really cost? What are the hidden costs?</h4>
2007        
2008        </div>
2009      
2010    
2011    
2012      <div class="accordion-content default"><p>Our clients don’t like hidden costs, and neither do we, so the price we quote is the price you pay. For us, it’s all about creating long-term relationships that are built on trust, and that starts with being as open, transparent and upfront as possible about costs.</p></div>
2013    
2014    </div>
2015  </div>
2016</div></div>
2017<div id="hs_cos_wrapper_widget_1740556139864" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
2018  <div class="mainAccordian fontTitleBlue">
2019    <div class="accordionFixed">
2020      
2021        <div class="accordion-toggle clearfix removeNumbers">
2022          <h4>How do you help me save time?</h4>
2023        
2024        </div>
2025      
2026    
2027    
2028      <div class="accordion-content default"><p>You’ve got better things to do than spend time worrying about IT or, worse still, trying to fix issues. IT is there to help you do more with your time, not less! We get it, and we’ll help you save time every day. Here are some of the key ways we’ll take the pressure off:</p>
2029<ol>
2030<li><strong>Switch IT.</strong> Our onboarding program ensures we hit the ground running, and keep running – we just need two hours of your time, then we’ll take care of everything.</li>
2031<li><strong>Regular IT health checks.</strong> Conducted by your dedicated Partner, our health checks make sure we identify and rectify issues before they disrupt your business.</li>
2032<li><strong>Strategic planning.</strong> We’ll help you plan a year or more in advance, so your people always have the technology they need to work as productively, collaboratively and seamlessly as possible. No more after-hours panics and last-minute scrabbles for new IT resources.</li>
2033</ol></div>
2034    
2035    </div>
2036  </div>
2037</div></div>
2038<div id="hs_cos_wrapper_widget_1740556158417" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
2039  <div class="mainAccordian fontTitleBlue">
2040    <div class="accordionFixed">
2041      
2042        <div class="accordion-toggle clearfix removeNumbers">
2043          <h4>How can I be certain I’m getting value for money?</h4>
2044        
2045        </div>
2046      
2047    
2048    
2049      <div class="accordion-content default"><p>A fixed-fee contract is arguably one of the best ways to ensure you’re getting the best value for money from any IT support provider.</p>
2050<p>Not all It companies offer fixed-fee options (we’ll let you draw your own conclusions as to why that might be). But if your IT provider offers fixed-fee plans – as we do – you can be sure they have your best interests at heart, because they have a vested interest in proactively minimising the amount of IT support you need. Find out about <a href="/it-services/it-support"><u>our flexible plans</u></a>.</p></div>
2051    
2052    </div>
2053  </div>
2054</div></div>
2055<div id="hs_cos_wrapper_widget_1740556176913" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
2056  <div class="mainAccordian fontTitleBlue">
2057    <div class="accordionFixed">
2058      
2059        <div class="accordion-toggle clearfix removeNumbers">
2060          <h4>How can you help me save money on IT?</h4>
2061        
2062        </div>
2063      
2064    
2065    
2066      <div class="accordion-content default"><p>We help our clients get the most out of their IT budget in all sorts of ways, but they generally break down into three key areas:</p>
2067<ol>
2068<li>By keeping you up and running, fixing issues promptly, conducting regular IT health checks and identifying potential problems before they disrupt your business productivity.</li>
2069<li>By providing flexible and fixed-fee plans so you’re never paying for stuff you don’t need.</li>
2070<li>B regularly reviewing your IT expenditures. You’d be amazed how much money we can save for you, from renegotiating subscriptions and contracts (internet, phones, backups…), through to using our buying power to reduce your hardware and software costs.</li>
2071</ol></div>
2072    
2073    </div>
2074  </div>
2075</div></div>
2076<div id="hs_cos_wrapper_widget_1740556195178" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper">
2077  <div class="mainAccordian fontTitleBlue">
2078    <div class="accordionFixed">
2079      
2080        <div class="accordion-toggle clearfix removeNumbers">
2081          <h4>About us</h4>
2082        
2083        </div>
2084      
2085    
2086    
2087      <div class="accordion-content default"><h5>Got a question? We’ve got the answer.</h5>
2088<p>If there’s one thing we love as much as technology and the way it can transform your life and business, it’s talking about technology. That’s why we also love it when people ask us IT questions. And it’s why we’ve put together this extensive FAQs page.</p></div>
2089    
2090    </div>
2091  </div>
2092</div></div></span>
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2108
2109<div class="row-fluid-wrapper row-depth-1 row-number-17 ">
2110<div class="row-fluid ">
2111<div class="span12 widget-span widget-type-widget_container " style="" data-widget-type="widget_container" data-x="0" data-w="12">
2112<span id="hs_cos_wrapper_module_1735266792443145" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740556224992" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">
2113  
2114
2115
2116
2117  
2118
2119
2120<div class="p60-0">
2121<div class="wrapper">
2122  
2123<section class="blog-post-listing" id="blog-post-listing--widget_1740556224992">
2124
2125  
2126    <div class="fontBlue text-center"><h2>Latest Insights From The OSIT Blog</h2></div>
2127  
2128  
2129    <div class="pt20 text-center"><p>Feel free to explore our latest blogs, or dive into our full range of <a href="/blog" rel="noopener">blog articles</a> if you're looking for practical insights to help you get more from your IT.</p></div>
2130    
2131
2132  <div class="blog-post-listing__listing">
2133    
2134      <article class="blog-post-listing__article">
2135        
2136          <div class="blog-post-listing__image-wrapper">
2137            <img class="blog-post-listing__image" src="https://www.officesolutionsit.com.au/hs-fs/hubfs/it-strategy-consulting-for-australian-smbs-cover.jpg?height=200&amp;name=it-strategy-consulting-for-australian-smbs-cover.jpg" height="200" loading="lazy" alt="IT Strategy Consulting for Australian SMBs: How the Right IT Partner Changes Your Business blog cover">
2138          </div>
2139        
2140        <div class="blog-post-listing__content">
2141          <h3 class="blog-post-listing__title">IT Strategy Consulting for Australian SMBs: How the Right IT Partner Changes Your Business</h3>
2142          <div class="pt20">Something usually has to shift before you start looking into IT strategy consulting: a compliance...</div>
2143          <div class="buttonBlue"><a class="readMore" href="https://www.officesolutionsit.com.au/blog/it-strategy-consulting-for-australian-smbs">Read More</a></div>
2144        </div>
2145      </article>
2146    
2147      <article class="blog-post-listing__article">
2148        
2149          <div class="blog-post-listing__image-wrapper">
2150            <img class="blog-post-listing__image" src="https://www.officesolutionsit.com.au/hs-fs/hubfs/why-an-it-consulting-company-is-key-to-modernising-your-firm-cover-2%20(1).jpg?height=200&amp;name=why-an-it-consulting-company-is-key-to-modernising-your-firm-cover-2%20(1).jpg" height="200" loading="lazy" alt="Office Solutions IT blog cover">
2151          </div>
2152        
2153        <div class="blog-post-listing__content">
2154          <h3 class="blog-post-listing__title">Why Partnering with an IT Consulting Company is the Key to Modernising Your Professional Services Firm</h3>
2155          <div class="pt20">When it comes to professional service firms in the accounting, legal, engineering, marketing, or...</div>
2156          <div class="buttonBlue"><a class="readMore" href="https://www.officesolutionsit.com.au/blog/why-an-it-consulting-company-is-key-to-modernising-your-firm">Read More</a></div>
2157        </div>
2158      </article>
2159    
2160      <article class="blog-post-listing__article">
2161        
2162          <div class="blog-post-listing__image-wrapper">
2163            <img class="blog-post-listing__image" src="https://www.officesolutionsit.com.au/hs-fs/hubfs/ai-for-small-business-how-australian-smes-get-value-from-it-cover.jpg?height=200&amp;name=ai-for-small-business-how-australian-smes-get-value-from-it-cover.jpg" height="200" loading="lazy" alt="AI for Small Business: How Australian SMEs Actually Get Value from It (Not Just Hype)">
2164          </div>
2165        
2166        <div class="blog-post-listing__content">
2167          <h3 class="blog-post-listing__title">AI for Small Business: How Australian SMEs Actually Get Value from It (Not Just Hype)</h3>
2168          <div class="pt20">From small businesses to large corporations, everyone is trying to put AI to work in their favour.</div>
2169          <div class="buttonBlue"><a class="readMore" href="https://www.officesolutionsit.com.au/blog/ai-for-small-business-how-australian-smes-get-value-from-it">Read More</a></div>
2170        </div>
2171      </article>
2172    
2173  </div>
2174
2175</section>
2176
2177</div>
2178</div></div>
2179<div id="hs_cos_wrapper_widget_1740556242096" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="text-hero-advanced p60-0 variation-text_right_desktop" id="osit-form" style="background-color:#fff">
2180    <div class="wrapper">
2181      <div class="columns">
2182    
2183      
2184        <div class="column column-image">
2185          <figure class="sectionImage">
2186            
2187            
2188              
2189            
2190                    
2191            
2192              <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Website%20Images/Office%20Solutions%20IT%20engineers%20demonstrating%20their%20expertise%20to%20clients%20in%20Australia.webp" alt="Office Solutions IT engineers demonstrating their expertise to clients in Australia" loading="lazy" style="max-width: 100%; height: auto;">
2193          </figure>
2194        </div>
2195      
2196
2197        <div class="column column-text">
2198        <div class="semiBold mobileCenter fontTitleBlue">
2199          
2200            <h2>Got more questions about your IT solutions?  </h2>
2201          
2202          
2203            <div class="pt20"><p>If your question isn’t covered above, reach out using the form below, and one of our IT experts will be in touch.</p></div>
2204          
2205
2206          
2207        </div>
2208        
2209        
2210          <div class="pt--20">
2211            <span id="hs_cos_wrapper_widget_1740556242096_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_form" style="" data-hs-cos-general-type="widget" data-hs-cos-type="form"><h3 id="hs_cos_wrapper_form_824531233_title" class="hs_cos_wrapper form-title" data-hs-cos-general-type="widget_field" data-hs-cos-type="text"></h3>
2212
2213<div id="hs_form_target_form_824531233"></div>
2214
2215
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2217
2218
2219
2220
2221
2222
2223</span>
2224          </div> 
2225        
2226      </div>
2227
2228      </div>
2229  </div>
2230</div></div></span>
2231</div><!--end widget-span -->
2232</div><!--end row-->
2233</div><!--end row-wrapper -->
2234
2235    </div><!--end body -->
2236</div><!--end body wrapper -->
2237
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2240
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2242<div class="row-fluid ">
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2245<div class="row-fluid ">
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2249<div class="row-fluid ">
2250<div class="span12 widget-span widget-type-cell wrapper" style="" data-widget-type="cell" data-x="0" data-w="12">
2251
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2253<div class="row-fluid ">
2254<div class="span12 widget-span widget-type-custom_widget logoOSIT" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
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2256    
2257
2258
2259
2260
2261
2262
2263  
2264
2265
2266
2267<span id="hs_cos_wrapper_module_17243959842811932_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="linked_image"><img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Footer%20Logo.png" class="hs-image-widget " style="max-width: 100%; height: auto;" alt="OSIT Footer Logo" title="OSIT Footer Logo" loading="lazy"></span></div>
2268
2269</div><!--end widget-span -->
2270</div><!--end row-->
2271</div><!--end row-wrapper -->
2272
2273<div class="row-fluid-wrapper row-depth-1 row-number-4 ">
2274<div class="row-fluid ">
2275<div class="span4 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="4">
2276
2277<div class="row-fluid-wrapper row-depth-1 row-number-5 ">
2278<div class="row-fluid ">
2279<div class="span12 widget-span widget-type-custom_widget footerContact" style="" data-widget-type="custom_widget" data-x="0" data-w="12">
2280<div id="hs_cos_wrapper_module_1723697485545660" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="contactUsSec mobileCenter">
2281  
2282  <div class="contactTitle"><h3>Turn that IT frown upside down</h3>
2283<p>IT isn’t supposed to distract you from the important stuff. It’s supposed to enable you to do more of it, more efficiently. And that’s our sole purpose at Office Solutions IT. Since 1996, we’ve been supporting Australian businesses with IT services that handle the complexity for you, so you can stay focused on running and growing your business. Get in touch to find out how we can help.</p></div>
2284  
2285
2286  <div class="pt20 footercontactIcon">
2287    
2288      <p><i class="fa fa-phone" aria-hidden="true"></i>Call us on<a href="tel:1300349195" rel="noopener">&nbsp;1300 349 195</a>
2289    
2290          
2291        <br>
2292          <i class="fa fa-envelope" aria-hidden="true"></i>
2293        Email us
2294        
2295          
2296          <a data-fancybox data-src="#fordId3" href="javascript:;">[email protected]</a>
2297          
2298          
2299          
2300          <br>
2301          <i class="fa fa-comments" aria-hidden="true"></i>
2302          <a data-fancybox data-type="iframe" data-toolbar="false" data-src="https://www.osit.com/meetings/igor-pavic/15-phone-call" href="javascript:;" data-small-btn="true" data-iframe="{&quot;preload&quot;:false}">Schedule a call</a>
2303        </p>
2304  
2305    </div>
2306</div>
2307
2308</div>
2309
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2313
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2315<div class="row-fluid ">
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2317<div class="cell-wrapper layout-widget-wrapper">
2318<span id="hs_cos_wrapper_module_1749448106483175" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_raw_html" style="" data-hs-cos-general-type="widget" data-hs-cos-type="raw_html"><div>
2319<div class="social-links__icon-wrapper">
2320<a href="https://www.facebook.com/OfficeSolutionsIT">
2321<svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 264 512" aria-hidden="true" height="50px" width="50px">
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2323<path d="M76.7 512V283H0v-91h76.7v-71.7C76.7 42.4 124.3 0 193.8 0c33.3 0 61.9 2.5 70.2 3.6V85h-48.2c-37.8 0-45.1 18-45.1 44.3V192H256l-11.7 91h-73.6v229"></path>
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2325</svg>
2326</a>
2327</div>
2328<div class="social-links__icon-wrapper">
2329<a href="https://twitter.com/osit_au">
2330<svg version="1.1" mlns="http://www.w3.org/2000/svg" viewbox="0 0 30 30" style="enable-background:new 0 0 30 30;" xml:space="preserve" height="50px" width="50px">
2331<g id="OSITtiwtter">
2332<path class="st0" d="M17.8,12.7L28.7,0h-2.6l-9.5,11L9.1,0H0.3l11.4,16.7L0.3,30H3l10-11.6l8,11.6h8.8L17.8,12.7z M25.7,28.1h-3.5 L4.3,1.9h3.5L25.7,28.1z" />
2333</g>
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2336</div>
2337<div class="social-links__icon-wrapper">
2338<a href="https://www.linkedin.com/company/office-solutions-it">
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2340<g id="OSITlinkedin">
2341<path d="M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z"></path>
2342</g>
2343</svg>
2344</a>
2345</div>
2346
2347<div class="social-links__icon-wrapper">
2348<a href="https://www.instagram.com/office_solutions_it/">
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2350<g id="OSITinstagram">
2351<path d="M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z"></path>
2352</g>
2353</svg>
2354</a>
2355</div>
2356</div></span>
2357</div><!--end layout-widget-wrapper -->
2358</div><!--end widget-span -->
2359</div><!--end row-->
2360</div><!--end row-wrapper -->
2361
2362</div><!--end widget-span -->
2363<div class="span8 widget-span widget-type-cell footerCol2" style="" data-widget-type="cell" data-x="4" data-w="8">
2364
2365<div class="row-fluid-wrapper row-depth-1 row-number-7 ">
2366<div class="row-fluid ">
2367<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12">
2368
2369<div class="row-fluid-wrapper row-depth-2 row-number-1 ">
2370<div class="row-fluid ">
2371<div class="span5 widget-span widget-type-raw_html whatwedo" style="" data-widget-type="raw_html" data-x="0" data-w="5">
2372<div class="cell-wrapper layout-widget-wrapper">
2373<span id="hs_cos_wrapper_module_1723701511501775" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_raw_html" style="" data-hs-cos-general-type="widget" data-hs-cos-type="raw_html">  <h3>
2374  What We Do
2375</h3>
2376<ul>
2377  <li><a href="https://www.officesolutionsit.com.au/it-services/it-support">IT Support</a></li>
2378  <li>
2378<a class="ITsupport" href="https://www.officesolutionsit.com.au/it-services/it-support/managed-it">Managed IT</a></li>
2379  <li><a class="ITsupport" href="https://www.officesolutionsit.com.au/it-services/it-support/essentials-it/">Essential IT</a></li>
2380  <li><a href="https://www.officesolutionsit.com.au/it-services/cyber-security">Cyber Security</a></li>
2381  <li><a href="https://www.officesolutionsit.com.au/it-services/ai-consulting-services">AI Consulting</a></li>
2382  <li><a href="https://www.officesolutionsit.com.au/it-services/vcio">vCIO</a></li>
2383  <li><a href="https://www.officesolutionsit.com.au/it-services/cloud">Cloud</a></li>
2384  <li><a href="https://www.officesolutionsit.com.au/it-services/it-projects">IT Project</a></li>
2385  <li><a href="https://www.officesolutionsit.com.au/it-services/communications">Communications</a></li>
2386</ul></span>
2387</div><!--end layout-widget-wrapper -->
2388</div><!--end widget-span -->
2389<div class="span7 widget-span widget-type-post_listing footerStyle hideSubFooter" style="" data-widget-type="post_listing" data-x="5" data-w="7">
2390<div class="cell-wrapper layout-widget-wrapper">
2391<span id="hs_cos_wrapper_module_492502987" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_post_listing" style="" data-hs-cos-general-type="widget" data-hs-cos-type="post_listing"><div class="block">
2392  <h3>Recent Blog Posts</h3>
2393  <div class="widget-module">
2394    <ul class="hs-hash-1948940039-1790664587615">
2395    </ul>
2396  </div>
2397</div>
2398</span></div><!--end layout-widget-wrapper -->
2399</div><!--end widget-span -->
2400</div><!--end row-->
2401</div><!--end row-wrapper -->
2402
2403</div><!--end widget-span -->
2404</div><!--end row-->
2405</div><!--end row-wrapper -->
2406
2407<div class="row-fluid-wrapper row-depth-1 row-number-1 ">
2408<div class="row-fluid ">
2409<div class="span12 widget-span widget-type-cell footerBadge" style="" data-widget-type="cell" data-x="0" data-w="12">
2410
2411<div class="row-fluid-wrapper row-depth-2 row-number-1 ">
2412<div class="row-fluid ">
2413<div class="span12 widget-span widget-type-raw_html " style="" data-widget-type="raw_html" data-x="0" data-w="12">
2414<div class="cell-wrapper layout-widget-wrapper">
2415<span id="hs_cos_wrapper_module_17237004955341297" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_raw_html" style="" data-hs-cos-general-type="widget" data-hs-cos-type="raw_html"><div class="logo">
2416  <div class="logo-item">
2417    <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/Certified%20ISO%209001%20-%20Quality%20Management.webp" alt="Certified ISO 9001 - Quality Management" loading="lazy">
2418  </div>
2419  <div class="logo-item">
2420    <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/Certified%20ISO%2045001%20-%20Safete%20M
2420anagement.webp" alt="Certified ISO 45001 - Safete Management" loading="lazy">
2421  </div>
2422  <div class="logo-item">
2423    <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/Certified%20B%20Corporation.webp" alt="Certified B Corporation" loading="lazy">
2424  </div>
2425  <div class="logo-item">
2426    <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/Microsoft%20Solutions%20Partner%20-%20Azure%20-%20Modern%20Work.webp" alt="Microsoft Solutions Partner - Azure - Modern Work" loading="lazy">
2427  </div>
2428  <div class="logo-item">
2429    <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/cloudtango%20MSPau%20Select.svg" alt="cloudtango MSPau Select" loading="lazy">
2430  </div>
2431    <div class="logo-item">
2432    <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/WALGA%20Preferred%20Supplier.svg" alt="WALGA Preferred Supplier" loading="lazy">
2433  </div>
2434    <div class="logo-item">
2435    <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/MSP%20501-white.webp" alt="Office Solutions IT is an MSP501 2026 Winner" loading="lazy">
2436  </div>
2437</div></span>
2438</div><!--end layout-widget-wrapper -->
2439</div><!--end widget-span -->
2440</div><!--end row-->
2441</div><!--end row-wrapper -->
2442
2443</div><!--end widget-span -->
2444</div><!--end row-->
2445</div><!--end row-wrapper -->
2446
2447</div><!--end widget-span -->
2448</div><!--end row-->
2449</div><!--end row-wrapper -->
2450
2451</div><!--end widget-span -->
2452</div><!--end row-->
2453</div><!--end row-wrapper -->
2454
2455<div class="row-fluid-wrapper row-depth-1 row-number-1 ">
2456<div class="row-fluid ">
2457<div class="span12 widget-span widget-type-cell subFooter" style="" data-widget-type="cell" data-x="0" data-w="12">
2458
2459<div class="row-fluid-wrapper row-depth-1 row-number-2 ">
2460<div class="row-fluid ">
2461<div class="span12 widget-span widget-type-rich_text hideSubFooter" style="" data-widget-type="rich_text" data-x="0" data-w="12">
2462<div class="cell-wrapper layout-widget-wrapper">
2463<span id="hs_cos_wrapper_module_270541531" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p><a href="https://www.officesolutionsit.com.au/terms-of-supply">Terms &amp; Conditions</a></p></span>
2464</div><!--end layout-widget-wrapper -->
2465</div><!--end widget-span -->
2466</div><!--end row-->
2467</div><!--end row-wrapper -->
2468
2469<div class="row-fluid-wrapper row-depth-1 row-number-3 ">
2470<div class="row-fluid ">
2471<div class="span12 widget-span widget-type-rich_text hideSubFooter" style="" data-widget-type="rich_text" data-x="0" data-w="12">
2472<div class="cell-wrapper layout-widget-wrapper">
2473<span id="hs_cos_wrapper_module_172482425745483" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p><a href="https://www.officesolutionsit.com.au/privacy-policy">Privacy Policy</a></p></span>
2474</div><!--end layout-widget-wrapper -->
2475</div><!--end widget-span -->
2476</div><!--end row-->
2477</div><!--end row-wrapper -->
2478
2479<div class="row-fluid-wrapper row-depth-1 row-number-4 ">
2480<div class="row-fluid ">
2481<div class="span12 widget-span widget-type-rich_text " style="" data-widget-type="rich_text" data-x="0" data-w="12">
2482<div class="cell-wrapper layout-widget-wrapper">
2483<span id="hs_cos_wrapper_module_835779923" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p>©2026 Office Solutions IT. All Rights Reserved.</p></span>
2484</div><!--end layout-widget-wrapper -->
2485</div><!--end widget-span -->
2486</div><!--end row-->
2487</div><!--end row-wrapper -->
2488
2489<div class="row-fluid-wrapper row-depth-1 row-number-5 ">
2490<div class="row-fluid ">
2491<div class="span12 widget-span widget-type-rich_text " style="" data-widget-type="rich_text" data-x="0" data-w="12">
2492<div class="cell-wrapper layout-widget-wrapper">
2493<span id="hs_cos_wrapper_module_177502339160883" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p>ABN 24 623 379 135</p></span>
2494</div><!--end layout-widget-wrapper -->
2495</div><!--end widget-span -->
2496</div><!--end row-->
2497</div><!--end row-wrapper -->
2498
2499<div class="row-fluid-wrapper row-depth-1 row-number-6 ">
2500<div class="row-fluid ">
2501<div class="span12 widget-span widget-type-rich_text " style="" data-widget-type="rich_text" data-x="0" data-w="12">
2502<div class="cell-wrapper layout-widget-wrapper">
2503<span id="hs_cos_wrapper_module_1777357305027103" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><div style="text-align: center;"><a href="https://www.officesolutionsit.com.au/hubfs/Content/Website%20Policies/DFSV%20Statement%20v1.0.docx" rel="noopener" target="_blank" download="DFSV Statement v1.0"><i class="fa fa-download" aria-hidden="true">&nbsp;</i> DFSV Statement</a></div></span>
2504</div><!--end layout-widget-wrapper -->
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