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291 "acceptedAnswer": { 292 "@type": "Answer", 293 "text": "Weâve been in business since 1996, which, in the fast-moving world of technology and business, tells you one very important thing about us â weâre constantly evolving to meet the changing needs of our clients. Read more about us." 294 } 295 }, 296 { 297 "@type": "Question", 298 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq2", 299 "name": "Do you specialise in certain markets or industries?", 300 "acceptedAnswer": { 301 "@type": "Answer", 302 "text": "Yes and no. We have clients from practically every industry and sector. From accounting firms to building and construction businesses. From engineering consultancies to legal firms. From environmental services providers to financial services companies. From healthcare providers to mining, oil and gas companies. From not for profits to retailers. The list goes on⦠We manage this through our unique team model, whereby all of the IT services a client requires are delivered through a small, dedicated team of people â a team with relevant industry experience. For example, our Red team specialises in IT support for accounting practices and legal firms. So, youâll have a team thatâs familiar with your industry, the issues that you face, and the software you use." 303 } 304 }, 305 { 306 "@type": "Question", 307 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq3", 308 "name": "Who are your partners?", 309 "acceptedAnswer": { 310 "@type": "Answer", 311 "text": "We work with Microsoft, HP, HPE, Amazon, Dell, Vocus, Sophos, Eaton, StorageCraft, Trend Micro, Riverbed, Ruckus, Cisco, VMware, Palo Alto Networks, Telstra, Fuji Xerox, Symantec, Adobe⦠we could go on. Find out more about our technology partners and our certifications." 312 } 313 }, 314 { 315 "@type": "Question", 316 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq4", 317 "name": "About Us?", 318 "acceptedAnswer": { 319 "@type": "Answer", 320 "text": "Got a question? Weâve got the answer. If thereâs one thing we love as much as technology and the way it can transform your life and business, itâs talking about technology. Thatâs why we also love it when people ask us IT questions. And itâs why weâve put together this extensive FAQs page." 321 } 322 }, 323 { 324 "@type": "Question", 325 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq5", 326 "name": "What if I have a concern regarding your conduct?", 327 "acceptedAnswer": { 328 "@type": "Answer", 329 "text": "We have a formal Grievance and Whistleblower Policy for handling grievances relating (but not limited) to our ethical practices, fairness, transparency, social and environmental impact; any discrimination, harassment or inappropriate conduct; and breaches of our stated values, policies or B Corp certification commitments. It also encourages whistleblowers to come forward with their concerns and explains how we protect them when they do â we are committed to protecting the rights and safety of whistleblowers. Stakeholders can submit grievances by email to [email protected] (submissions may be anonymous). We will confirm receipt within 5 working days, along with a copy of the Grievance and Whistleblower Policy containing further information on the grievance resolution process and whistleblower protections. We update stakeholders on the progress of their grievance at each stage of the process." 330 } 331 }, 332 { 333 "@type": "Question", 334 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq6", 335 "name": "I donât know what you do. What IT services and solutions do you provide?", 336 "acceptedAnswer": { 337 "@type": "Answer", 338 "text": "The works. We can: Get your IT working (and keep it working) with our IT Support, Improve your IT with our IT Project, Improve IT flexibility and reduce costs with our Cloud, Align your IT with your business strategy with our IT Management, Keep your information safe with our Cyber Security, Generate business value with our Advisory/vCIO, We even make a mean cup of coffee if you just want to talk about any of this stuff." 339 } 340 }, 341 { 342 "@type": "Question", 343 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq7", 344 "name": "Do you supply hardware and software?",
345 "acceptedAnswer": { 346 "@type": "Answer", 347 "text": "In a word, yes. In 42 words, weâre technology agnostic, which is just a fancy way of saying weâll recommend and use the best technology for the job, without fear or favour, so we are across all the best hardware and software solutions out there in the IT universe." 348 } 349 }, 350 { 351 "@type": "Question", 352 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq8", 353 "name": "What types of projects have you done? Have you done one like mine before?", 354 "acceptedAnswer": { 355 "@type": "Answer", 356 "text": "Whether youâve got an IT project in mind, or we recommend a solution to a business challenge, chances are weâve tackled a project just like it before. Weâve successfully completed thousands of IT projects, from helping a sole trader get setup on Office 365 with email and OneDrive for their files, through to getting mine sites in Mozambique up and running, so we know our stuff. Check out our client success stories for featured projects that we have completed." 357 } 358 }, 359 { 360 "@type": "Question", 361 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq9", 362 "name": "Do you move businesses to the cloud?", 363 "acceptedAnswer": { 364 "@type": "Answer", 365 "text": "All the time. We work with cloud solutions extensively, including private cloud solutions, Office 365 and more. Read more about our cloud IT know-how." 366 } 367 }, 368 { 369 "@type": "Question", 370 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq10", 371 "name": "Weâre a bit out of the way. Can you help us?", 372 "acceptedAnswer": { 373 "@type": "Answer", 374 "text": "We support clients across Australia. And when we say âacrossâ, we mean everywhere, from all the state capitals to the most remote locations. And when we say âAustraliaâ, we mean clients who also have office
374s and operations overseas, from Asia to Africa to the Middle East to Europe and the UK to North America." 375 } 376 }, 377 { 378 "@type": "Question", 379 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq11", 380 "name": "Are you familiar with the software I use?", 381 "acceptedAnswer": { 382 "@type": "Answer", 383 "text": "Unless youâve been trying really hard to be obscure, weâll be familiar with the software you use. Because weâve worked with clients from practically every market and sector, we have teams and consultants with an impressive depth of specialist industry experience and expertise, so weâre even intimately acquainted with the most niche industry-specific software. Put us to the test." 384 } 385 }, 386 { 387 "@type": "Question", 388 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq12", 389 "name": "Do you do web development?", 390 "acceptedAnswer": { 391 "@type": "Answer", 392 "text": "No, we donât, but if youâre looking for a reputable web development provider, weâll gladly recommend the web dev partners we know and trust." 393 } 394 }, 395 { 396 "@type": "Question", 397 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq13", 398 "name": "Do you have vCIO services?", 399 "acceptedAnswer": { 400 "@type": "Answer", 401 "text": "Yes, although we call vCIO by a different name â we call it Advisory. Find out more about our Advisory capabilities." 402 } 403 }, 404 { 405 "@type": "Question", 406 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq14", 407 "name": "Do you help with phones and internet? How about moving office?", 408 "acceptedAnswer": { 409 "@type": "Answer", 410 "text": "Yes, yes and yes." 411 } 412 }, 413 { 414 "@type": "Question", 415 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq15", 416 "name": "Do you support Apple?", 417 "acceptedAnswer": { 418 "@type": "Answer", 419 "text": "Yes, we love Apple. Whatâs more, we have many clients that use Apple computers, so we have Mac-certified team members." 420 } 421 }, 422 { 423 "@type": "Question", 424 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq16", 425 "name": "Do you do onsite visits?", 426 "acceptedAnswer": { 427 "@type": "Answer", 428 "text": "Absolutely." 429 } 430 }, 431 { 432 "@type": "Question", 433 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq17", 434 "name": "Do you work with third parties?", 435 "acceptedAnswer": { 436 "@type": "Answer", 437 "text": "Too right. When somethingâs not working, our priority is to get you up and running again. Weâre happy to act as an escalation point and chat to your software vendor about an issue. That way, we work with them to resolve your problem, rather than you being stuck in a situation where your IT provider and vendor are both pointing the finger at each other. So, rest assured, we play nice." 438 } 439 }, 440 { 441 "@type": "Question", 442 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq18", 443 "name": "What size clients do you prefer? Are we too small for you?", 444 "acceptedAnswer": { 445 "@type": "Answer", 446 "text": "Absolutely not. In fact, itâs our ability to flex to meet the needs of clients of different sizes that has enabled us to grow so fast. Take a look at what our clients say about us and youâll see we work with clients of all sizes, from sole traders and start-ups to clients with 500+ employees. Our flexible service model means we can tailor and scale our IT expertise and resources to suit your changing requirements, so youâre never paying for stuff you donât need." 447 } 448 }, 449 { 450 "@type": "Question", 451 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq19", 452 "name": "Are you too small for us?",
453 "acceptedAnswer": { 454 "@type": "Answer", 455 "text": "Possibly. If you are an enterprise-level client with over 1,000 users, then we might not be the best fit for your business. It all depends on what you need. Contact us and weâll tell you whether weâre right for you." 456 } 457 }, 458 { 459 "@type": "Question", 460 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq20", 461 "name": "How difficult is it to change IT service providers?", 462 "acceptedAnswer": { 463 "@type": "Answer", 464 "text": "It isnât (at least, not with us). We make it really easy with our tried-and-tested transition program, Switch IT. All we need is two hours of your time to answer some questions, then weâll pick up the ball and run with it â and keep running â freeing you up to focus 100% on your work. Weâll do all the running around and liaise with your previous IT provider. You can sit back and relax knowing there will be no password issues, no domain migration snags, and no software handover or transition problems. If only switching banks was so easy!" 465 } 466 }, 467 { 468 "@type": "Question", 469 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq21", 470 "name": "Iâm too busy to move IT providers. Can we schedule a time to switch?", 471 "acceptedAnswer": { 472 "@type": "Answer", 473 "text": "Weâre here to help whenever you need us, but it couldnât be easier to switch right now. Our tried-and-tested Switch IT transition program takes all the hassle out of switching â weâll get all the information we need to pick up the ball and run with it in one upfront briefing. Think about it: How long will you spend dealing with the next IT hiccup or emergency that crops up, even if itâs just a problem with your laptop? You could be all set up and ready to go with us in the time it takes you to get back up and running, saving time and money from the get-go. So, stop procrastinating and start enjoying made-to-measure It solutions that will save you time, money and stress, so you can focus on your work and business. Get the ball rolling." 474 } 475 }, 476 { 477 "@type": "Question", 478 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq22", 479 "name": "What should I look out for when making a decision to change IT providers?", 480 "acceptedAnswer": { 481 "@type": "Answer", 482 "text": "Before you start talking to IT service providers, you need to be clear about whatâs important for your business? What are your priorities? What challenges and opportunities are heading your way? With these things in mind, you then need to ask prospective IT partners direct questions, such as: What are your response and resolution times? Would you recommend regular IT health checks? (Hint: the answer to that one should be âYesâ.) Can we engage you on a fixed-fee or contract basis? (Again, youâre looking for a âYesâ.) If youâd like some more tips and pointers, contact us for our âFive things you need to ask your IT support providerâ crib sheet." 483 } 484 }, 485 { 486 "@type": "Question", 487 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq23", 488 "name": "What are your business hours? Are you available on weekends?", 489 "acceptedAnswer": { 490 "@type": "Answer", 491 "text": "Arenât all superheroes available outside regular business hours? While our office is open from 7:30 to 5:30pm, weâre here for you 24/7. Weâll even wear a cape if you ask nicely." 492 } 493 }, 494 { 495 "@type": "Question", 496 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq24", 497 "name": "Will I see the same faces, or am I going to get pushed from pillar to post?", 498 "acceptedAnswer": { 499 "@type": "Answer", 500 "text": "Our team-based model means you will only ever be dealing with your dedicated IT Partner and team. Not only will your team know your business and IT intimately, ensuring continuity and double-quick response and resolution times, but youâll have a wealth of expertise on tap, again ensuring prompt resolutions." 501 } 502 }, 503 { 504 "@type": "Question", 505 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq25", 506 "name": "How do you track customer satisfaction? What if Iâm unhappy with your service?",
507 "acceptedAnswer": { 508 "@type": "Answer", 509 "text": "We actively seek feedback, good and bad. We believe itâs the only way for us to learn, grow, and continually improve. Thatâs why, after every job we complete, youâll receive an email with a happy face and a sad face â if you click on the sad face a few things will happen. First, a partner will reach out to you the same day to find out why youâre unhappy and work out what we can do to fix it. From there, weâll resolve the problem, keeping you in the loop every step of the way. Weâre proud to say we donât get much negative feedback â currently, we receive one âsad faceâ for every 2,000 jobs we complete (about 0.05%). Thatâs pretty good. In part, itâs because of our team-based approach, which means you have a dedicated IT Partner whoâs always available for you." 510 } 511 }, 512 { 513 "@type": "Question", 514 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq26", 515 "name": "Are you fun? Will we enjoy working together?", 516 "acceptedAnswer": { 517 "@type": "Answer", 518 "text": "We think so! In fact, âfunâ is one of our core values â if we donât enjoy our work and clients donât enjoy working with us, whatâs the point?! We love technology and, unlike a lot of geeks, we also love working with people. For us, itâs all about building mutual trust, partnerships and friendships. Itâs all part of our frown-free IT philosophy." 519 } 520 }, 521 { 522 "@type": "Question", 523 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq27", 524 "name": "Do you just fix IT stuff, or are you more of an IT consultancy partner?", 525 "acceptedAnswer": { 526 "@type": "Answer", 527 "text": "Yes, we work really hard at this â you could say weâre very proactive about ensuring weâre proactive! We have a bunch of services that are designed to help us to help you get on the front foot. From IT budgeting for the year ahead, to IT consumption analysis (where we look at where our timeâs spent and find solutions to minimise that spend), to upgrade and replacement planning, to identifying and rectifying underlying problems so they never become recurring issues, we never stop looking for ways to ensure youâre getting the most out of our IT expertise and your IT budget. Weâd encourage you to check out our IT Management and Advisory services to learn more." 528 } 529 }, 530 { 531 "@type": "Question", 532 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq28", 533 "name": "How do you ensure the same things donât break over and over?", 534 "acceptedAnswer": { 535 "@type": "Answer", 536 "text": "If youâve got an IT issue, our number one priority is getting you up and running. But we believe itâs also our job to prevent potential problems turning into issues in the first place. Once weâve got you back in business, weâll investigate, identify and rectify the underlying problem, so you never encounter the same issue or disruption again." 537 } 538 }, 539 { 540 "@type": "Question", 541 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq29", 542 "name": "How quickly can you help me with my IT issue?", 543 "acceptedAnswer": { 544 "@type": "Answer", 545 "text": "Faster than you can say, âIndustry-leading IT support response times.â OK, maybe not that quickly, but pretty fast. You just need to complete our quick and easy online signup, but if your IT problems are preventing you from doing business, just let us know. Get in touch to get the ball rolling." 546 } 547 }, 548 { 549 "@type": "Question", 550 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq30", 551 "name": "If Iâm a client, how long does it take you to respond to IT issues?", 552 "acceptedAnswer": { 553 "@type": "Answer", 554 "text": "If itâs a high-priority issue, our average response time is under 15 minutes. We pride ourselves on fast and speedy
554support. Find out more about our IT support response times." 555 } 556 }, 557 { 558 "@type": "Question", 559 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq31", 560 "name": "I have a number of IT issues. How will you prioritise them?", 561 "acceptedAnswer": { 562 "@type": "Answer", 563 "text": "Our number one priority is keeping you up and running, so weâll prioritise your IT issues accordingly. But once weâve got you back in business, weâll investigate, identify and rectify the underlying problem, so you never encounter the same issue or disruption again." 564 } 565 }, 566 { 567 "@type": "Question", 568 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq32", 569 "name": "How long does it take to get started on a project?", 570 "acceptedAnswer": { 571 "@type": "Answer", 572 "text": "It depends. Often, it comes down to how quickly we can get the required hardware, but if you need an IT solution fast, we can usually make it happen. For instance, there have been occasions when weâve got started on cloud migrations within hours. Tell us about your business challenge or requirements." 573 } 574 }, 575 { 576 "@type": "Question", 577 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq33", 578 "name": "How long are your IT contracts?", 579 "acceptedAnswer": { 580 "@type": "Answer", 581 "text": "Typically, our contracts run month to month â we donât believe in locking clients into contracts â although there are some exceptions. For instance, some managed services require a year-long commitment." 582 } 583 }, 584 { 585 "@type": "Question", 586 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq34", 587 "name": "Can you work within my IT budget?", 588 "acceptedAnswer": { 589 "@type": "Answer", 590 "text": "Almost certainly. Because we have a flexible model, we can tailor our solutions to suit almost any budget, so you can be sure youâre never paying for services you donât need, which ultimately means a
590smaller IT bill." 591 } 592 }, 593 { 594 "@type": "Question", 595 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq35", 596 "name": "Do you offer fixed-fee IT solutions?", 597 "acceptedAnswer": { 598 "@type": "Answer", 599 "text": "Yes, we do. We offer almost all of our services on a fixed-fee, per-user, per-month basis, and it works really well for our clients because weâre able to scale up and down easily, thereby keeping your IT spend to an absolute minimum. That said, weâll gladly work on an hourly rate, if you prefer." 600 } 601 }, 602 { 603 "@type": "Question", 604 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq36", 605 "name": "Whatâs your hourly rate?", 606 "acceptedAnswer": { 607 "@type": "Answer", 608 "text": "Weâre flexible, so it really depends. For example, the hourly rate for a relatively simple IT project for a sole trader will clearly be lower than the charge for a designing and deploying a complex solution for a large enterprise. Your best bet? Get in touch and tell us about your situation, so we can give you a no-obligation quote or estimate." 609 } 610 }, 611 { 612 "@type": "Question", 613 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq37", 614 "name": "Do you charge for travel?", 615 "acceptedAnswer": { 616 "@type": "Answer", 617 "text": "Yes. However, the cost is included in most of our managed services agreements." 618 } 619 }, 620 { 621 "@type": "Question", 622 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq38", 623 "name": "What are your payment terms?", 624 "acceptedAnswer": { 625 "@type": "Answer", 626 "text": "It depends on your plan. Generally, our payment terms are 30 days; however, we have tighter 14-day payment terms for our Essentials plan. Find out more about our IT Support plans." 627 } 628 }, 629 { 630 "@type": "Question", 631 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq39", 632 "name": "What do your IT services really cost? What are the hidden costs?", 633 "acceptedAnswer": { 634 "@type": "Answer", 635 "text": "Our clients donât like hidden costs, and neither do we, so the price we quote is the price you pay. For us, itâs all about creating long-term relationships that are built on trust, and that starts with being as open, transparent and upfront as possible about costs." 636 } 637 }, 638 { 639 "@type": "Question", 640 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq40", 641 "name": "How do you help me save time?", 642 "acceptedAnswer": { 643 "@type": "Answer", 644 "text": "Youâve got better things to do than spend time worrying about IT or, worse still, trying to fix issues. IT is there to help you do more with your time, not less! We get it, and weâll help you save time every day. Here are some of the key ways weâll take the pressure off: (1) Switch IT. Our onboarding program ensures we hit the ground running, and keep running â we just need two hours of your time, then weâll take care of everything. (2) Regular IT health checks. Conducted by your dedicated Partner, our health checks make sure we identify and rectify issues before they disrupt your business. (3) Strategic planning. Weâll help you plan a year or more in advance, so your people always have the technology they need to work as productively, collaboratively and seamlessly as possible. No more after-hours panics and last-minute scrabbles for new IT resources." 645 } 646 }, 647 { 648 "@type": "Question", 649 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq41", 650 "name": "How can I be certain Iâm getting value for money?", 651 "acceptedAnswer": { 652 "@type": "Answer", 653 "text": "A fixed-fee contract is arguably one of the best ways to ensure youâre getting the best value for money from any IT support provider. Not all It companies offer fixed-fee options (weâll let you draw your own conclusions as to why that might be). But if your IT provider offers fixed-fee plans â as we do â you can be sure they have your best interests at heart, because they have a vested interest in proactively minimising the amount of IT support you need. Find out about our flexible plans." 654 } 655 }, 656 { 657 "@type": "Question", 658 "@id": "https://www.officesolutionsit.com.au/contact-us/faq#faq42", 659 "name": "How can you help me save money on IT?",
660 "acceptedAnswer": { 661 "@type": "Answer", 662 "text": "We help our clients get the most out of their IT budget in all sorts of ways, but they generally break down into three key areas: (1) By keeping you up and running, fixing issues promptly, conducting regular IT health checks and identifying potential problems before they disrupt your business productivity. (2) By providing flexible and fixed-fee plans so youâre never paying for stuff you donât need. (3) B regularly reviewing your IT expenditures. Youâd be amazed how much money we can save for you, from renegotiating subscriptions and contracts (internet, phones, backupsâ¦), through to using our buying power to reduce your hardware and software costs." 663 } 664 } 665 ] 666 }, 667 668 { 669 "@type": "LocalBusiness", 670 "@id": "https://www.officesolutionsit.com.au/#Perth", 671 "name": "Office Solutions IT - Perth", 672 "url": "https://www.officesolutionsit.com.au/", 673 "address": { 674 "@type": "PostalAddress", 675 "streetAddress": "78 Hasler Road, Osborne Park", 676 "addressLocality": "Perth", 677 "addressRegion": "Western Australia", 678 "postalCode": "6017", 679 "addressCountry": "AU" 680 }, 681 "geo": { 682 "@type": "GeoCoordinates", 683 "latitude": -31.915713, 684 "longitude": 115.815812 685 }, 686 "parentOrganization": { 687 "@id": "https://www.officesolutionsit.com.au/#Organization" 688 } 689 }, 690 { 691 "@type": "LocalBusiness", 692 "@id": "https://www.officesolutionsit.com.au/#Mandurah", 693 "name": "Office Solutions IT - Mandurah", 694 "url": "https://www.officesolutionsit.com.au/", 695 "address": { 696 "@type": "PostalAddress", 697 "streetAddress": "22 Ormsby Terrace", 698 "addressLocality": "Mandurah", 699 "addressRegion": "Western Australia", 700 "postalCode": "6210", 701 "addressCountry": "AU" 702 }, 703 "geo": { 704 "@type": "GeoCoordinates", 705 "latitude": -32.527548, 706 "longitude": 115.717684 707 }, 708 "parentOrganization": { 709 "@id": "https://www.officesolutionsit.com.au/#Organization" 710 } 711 }, 712 { 713 "@type": "LocalBusiness", 714 "@id": "https://www.officesolutionsit.com.au/#Bunbury", 715 "name": "Office Solutions IT - Bunbury", 716 "url": "https://www.officesolutionsit.com.au/", 717 "address": { 718 "@type": "PostalAddress", 719 "streetAddress": "10 Verschuer Place", 720 "addressLocality": "Bunbury", 721 "addressRegion": "Western Australia", 722 "postalCode": "6230", 723 "addressCountry": "AU" 724 }, 725 "geo": { 726 "@type": "GeoCoordinates", 727 "latitude": -33.356578, 728 "longitude": 115.675858 729 }, 730 "parentOrganization": { 731 "@id": "https://www.officesolutionsit.com.au/#Organization" 732 } 733 }, 734 { 735 "@type": "LocalBusiness", 736 "@id": "https://www.officesolutionsit.com.au/#Melbourne", 737 "name": "Office Solutions IT - Melbourne", 738 "url": "https://www.officesolutionsit.com.au/", 739 "address": { 740 "@type": "PostalAddress", 741 "streetAddress": "22/120 Spencer Street", 742 "addressLocality": "Melbourne", 743 "addressRegion": "Victoria", 744 "postalCode": "3000", 745 "addressCountry": "AU" 746 }, 747 "geo": { 748 "@type": "GeoCoordinates", 749 "latitude": -37.8183, 750 "longitude": 144.954097 751 }, 752 "parentOrganization": { 753 "@id": "https://www.officesolutionsit.com.au/#Organization" 754 } 755 }, 756 { 757 "@type": "LocalBusiness", 758 "@id": "https://www.officesolutionsit.com.au/#Sydney", 759 "name": "Office Solutions IT - Sydney", 760 "url": "https://www.officesolutionsit.com.au/", 761 "address": { 762 "@type": "PostalAddress", 763 "streetAddress": "Level 12, 64 York Street", 764 "addressLocality": "Sydney", 765 "addressRegion": "New South Wales", 766 "postalCode": "2000", 767 "addressCountry": "AU" 768 }, 769 "geo": { 770 "@type": "GeoCoordinates", 771 "latitude": -33.870191, 772 "longitude": 151.206496 773 }, 774 "parentOrganization": { 775 "@id": "https://www.officesolutionsit.com.au/#Organization" 776 } 777 } 778 ] 779} 780</script>
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style="font-weight:600">Managed IT</div> 826 <div>Say goodbye to IT headaches and hello to proactive IT.</div> 827 </div> 828 </div> 829 </a> 830 </li> 831 832 <li> 833 <a href="https://www.officesolutionsit.com.au/it-services/it-support/essentials-it"> 834 <div class="svg-title"> 835 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Essential%20IT%20Icon.svg" loading="lazy" alt=""> 836 <div> 837 <div style="font-weight:600">Essential IT</div> 838 <div>Reliable on-demand IT support whenever you need it.</div> 839 </div> 840 </div> 841 </a> 842 </li> 843 844 <li> 845 <a href="https://www.officesolutionsit.com.au/it-services/cyber-security"> 846 <div class="svg-title"> 847 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Cyber%20Security%20Icon.svg" loading="lazy" alt=""> 848 <div> 849 <div style="font-weight:600">Cyber Security</div> 850 <div>Robust cyber security service that will fortify 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href="https://www.officesolutionsit.com.au/it-services/cloud"> 882 <div class="svg-title"> 883 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Cloud%20Icon.svg" loading="lazy" alt=""> 884 <div> 885 <div style="font-weight:600">Cloud</div> 886 <div>Efficiently managed cloud services without the headaches.</div> 887 </div> 888 </div> 889 </a> 890 </li> 891 892 <li> 893 <a href="https://www.officesolutionsit.com.au/it-services/it-projects"> 894 <div class="svg-title"> 895 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-IT%20Project%20Icon.svg" loading="lazy" alt=""> 896 <div> 897 <div style="font-weight:600">IT Projects</div> 898 <div>
898IT projects delivered with precision and efficiency.</div> 899 </div> 900 </div> 901 </a> 902 </li> 903 904 <li> 905 <a href="https://www.officesolutionsit.com.au/it-services/communications"> 906 <div class="svg-title"> 907 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Communications%20Icon.svg" loading="lazy" alt=""> 908 <div> 909 <div style="font-weight:600">Communications</div> 910 <div>Tailored business communication services to connect with ease.</div> 911 </div> 912 </div> 913 </a> 914 </li> 915 </ul> 916 917 <div class="imgCTA"> 918 <ul> 919 <div class="h3">Why choose us?</div> 920 <li><a href="https://www.officesolutionsit.com.au/it-services/what-it-costs">What It Costs</a></li> 921 <li><a href="https://www.officesolutionsit.com.au/it-services/our-tech-expertise">Our Tech Expertise</a></li> 922 <li><a href="https://www.officesolutionsit.com.au/about-us/our-partners">Our Partners</a></li> 923 <li><a href="https://www.officesolutionsit.com.au/contact-us/faq">FAQs</a></li> 924 <li><a href="https://www.officesolutionsit.com.au/it-services/case-studies">Case Studies</a></li> 925 <li><a href="https://www.officesolutionsit.com.au/about-us/what-our-clients-say">What Our Clients Say</a></li> 926 </ul> 927 </div> 928 </li> 929 </ul> 930 </li> <!--END WHAT WE DO--> 931 932 <li> <!--WHO WE HELP--> 933 <a href="#" class="menuTab">Who We Help <i class="fa fa-angle-down"></i></a> 934 <ul> 935 <li class="subMenu"> 936 <ul class="subMenuFlex"> 937 <li> 938 <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/accounting"> 939 <div class="svg-title"> 940 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Accounting%20Practices%20Icon.svg" loading="lazy" alt=""> 941 <div> 942 <div style="font-weight:600">Accounting</div> 943 <div>Ensure your firm is secure and compliant.</div> 944 </div> 945 </div> 946 </a> 947 </li> 948 949 <li> 950 <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/healthcare"> 951 <div class="svg-title"> 952 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Healthcare%20Icon.svg" loading="lazy" alt=""> 953 <div> 954 <div style="font-weight:600">Healthcare</div> 955 <div>Focus on patient care while we focus on your IT.</div> 956 </div> 957 </div> 958 </a> 959 </li> 960 961 <li> 962 <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/legal"> 963 <div class="svg-title"> 964 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Legal%20Icon.svg" loading="lazy" alt=""> 965 <div> 966 <div style="font-weight:600">Legal</div> 967 <div>Grow your legal practice with proven IT solutions.</div> 968 </div> 969 </div> 970 </a> 971 </li> 972 973 <li> 974 <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/resources"> 975 <div class="svg-title"> 976 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Resources%20Icon.svg" loading="lazy" alt=""> 977 <div> 978 <div style="font-weight:600">Resources</div> 979 <div>Establish consistent IT in your mining operations.</div> 980 </div> 981 </div> 982 </a> 983 </li> 984 985 <li> 986 <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/not-for-profit"> 987 <div class="svg-title"> 988 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Not%20for%20Profit%20Icon.svg" loading="lazy" alt=""> 989 <div> 990 <div style="font-weight:600">Not for Profit</div> 991 <div>Support your mission with<br>tailor-fit IT.</div> 992 </div> 993 </div> 994 </a> 995 </li> 996 997 <li> 998 <a href="https://www.officesolutionsit.com.au/it-services/industry-solutions/engineering"> 999 <div class="svg-title"> 1000 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Engineering%20Icon.svg" loading="lazy" alt=""> 1001 <div> 1002 <div style="font-weight:600">Engineering</div> 1003 <div>Get projects done efficiently and securely.</div> 1004 </div> 1005 </div> 1006 </a> 1007 </li> 1008 </ul> 1009 1010 <div class="imgCTA"> 1011 <a href="https://www.officesolutionsit.com.au/it-services/cyber-security/essential-eight-assessment"><img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/Is-Your-Business-Essential
1011-8-Compliant.png" alt="Essential 8 Compliant" loading="lazy"></a> 1012 </div> 1013 </li> 1014 </ul> 1015 </li> <!--END WHO WE HELP--> 1016 1017 <li> <!--WHO WE ARE--> 1018 <a href="#" class="menuTab">Who We Are <i class="fa fa-angle-down"></i></a> 1019 <ul> 1020 <li class="subMenu"> 1021 <ul class="subMenuFlex"> 1022 <li> 1023 <a href="https://www.officesolutionsit.com.au/about-us/our-team"> 1024 <div class="svg-title"> 1025 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Our%20Team%20Icon.svg" loading="lazy" alt=""> 1026 <div> 1027 <div style="font-weight:600">Our Team</div> 1028 <div>Meet your friendly neighbourhood IT guys and gals.</div> 1029 </div> 1030 </div> 1031 </a> 1032 </li> 1033 1034 <li> 1035 <a href="https://www.officesolutionsit.com.au/about-us/our-story"> 1036 </a><div class="svg-title"><a href="https://www.officesolutionsit.com.au/about-us/our-story"> 1037 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Our%20Story%20Icon.svg" loading="lazy" alt=""> 1038 <div> 1039 <a href="https://www.officesolutionsit.com.au/about-us/our-story"><div style="font-weight:600; color:#fff">Our Story</div></a> 1040 <div>See how our <a class="ITsupport" href="https://www.officesolutionsit.com.au/about-us/our-milestones">IT milestones</a> shaped an MSP that gets you.</div> 1041 </div></a> 1042 </div> 1043 1044 </li> 1045 1046 <li> 1047 <a href="https://www.officesolutionsit.com.au/about-us/our-community"> 1048 <div class="svg-title"> 1049 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Our%20Community%20Icon.svg" loading="lazy" alt=""> 1050 <div> 1051 <div style="font-weight:600">Our Community</div> 1052 <div>Find out what we do outside of our IT work.</div> 1053 </div> 1054 </div> 1055 </a> 1056 </li> 1057 1058 <li> 1059 <a href="https://www.officesolutionsit.com.au/about-us/our-philosophy"> 1060 <div class="svg-title"> 1061 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Our%20Philosophy%20Icon.svg" loading="lazy" alt=""> 1062 <div> 1063 <div style="font-weight:600">Our Philosophy</div> 1064 <div>Uncover our commitment to providing IT that works.</div> 1065 </div> 1066 </div> 1067 </a> 1068 </li> 1069 1070 <li> 1071 <a href="https://www.officesolutionsit.com.au/awards-certification"> 1072 <div class="svg-title"> 1073 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Awards%20%26%20Certification%20Icon.svg" loading="lazy" alt=""> 1074 <div> 1075 <div style="font-weight:600">Awards & Certification</div> 1076 <div>Recognitions and awards weâve earned over the years.</div> 1077 </div> 1078 </div> 1079 </a> 1080 </li> 1081 1082 <li> 1083 <a href="https://www.officesolutionsit.com.au/careers"> 1084 <div class="svg-title"> 1085 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Join%20Our%20Team%20Icon.svg" loading="lazy" alt=""> 1086 <div> 1087 <div style="font-weight:600">Join Our Team</div> 1088 <div>Start your IT career with one of the best MSPs in Australia.</div> 1089 </div> 1090 </div> 1091 </a> 1092 </li> 1093 </ul> 1094 1095 <div class="imgCTA"> 1096 <a href="https://www.officesolutionsit.com.au/careers"><img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/Join-The-IT-Experts.png" alt="Join The IT Experts" loading="lazy"></a> 1097 </div> 1098 </li> 1099 </ul> 1100 </li> <!--END WHO WE ARE--> 1101 1102 <li> <!--LEARN--> 1103 <a href="#" class="menuTab">Learn <i class="fa fa-angle-down"></i></a> 1104 <ul> 1105 <li class="subMenu"> 1106 <ul class="subMenuFlex"> 1107 <li> 1108 <a href="https://www.officesolutionsit.com.au/blog"> 1109 <div class="svg-title"> 1110 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Blog%20Icon.svg" loading="lazy" alt=""> 1111 <div> 1112 <div style="font-weight:600">Blog</div> 1113 <div>Discover the latest IT tips<br>and news.</div> 1114 </div> 1115 </div> 1116 </a> 1117 </li> 1118 1119 <li> 1120 <a href="https://www.officesolutionsit.com.au/events"> 1121 <div class="svg-title"> 1122 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Events%20Icon.svg" loading="lazy" alt=""> 1123 <div> 1124 <div style="font-weight:600">Events</div> 1125 <div>Signup for our online and in-person events.</div> 1126 </div> 1127 </div> 1128 </a> 1129 </li> 1130 1131 <li> 1132 <a href="https://www.officesolutionsit.com.au/events/security-awareness-training"> 1133 <div class="svg-title"> 1134 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Security%20Training%20Icon.svg" loading="lazy" alt=""> 1135 <div> 1136 <div style="font-weight:600">
1136Security Training</div> 1137 <div>Keep yourself and your employees safe online.</div> 1138 </div> 1139 </div> 1140 </a> 1141 </li> 1142 1143 <li> 1144 <a href="https://www.officesolutionsit.com.au/events/microsoft-365-copilot-webinar"> 1145 <div class="svg-title"> 1146 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-M365%20Copilot%20Webinar%20Icon.svg" loading="lazy" alt=""> 1147 <div> 1148 <div style="font-weight:600">M365 Copilot Webinar</div> 1149 <div>Enhance your efficiency with Microsoftâs AI.</div> 1150 </div> 1151 </div> 1152 </a> 1153 </li> 1154 1155 <li> 1156 <a href="https://www.officesolutionsit.com.au/it-services/cyber-security/dark-web-scan"> 1157 <div class="svg-title"> 1158 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/MegaMemu-Dark%20Web%20Scan%20Icon.svg" loading="lazy" alt=""> 1159 <div> 1160 <div style="font-weight:600">Dark Web Scan</div> 1161 <div>Uncover possible dangers hidden within the dark web.</div> 1162 </div> 1163 </div> 1164 </a> 1165 </li> 1166 </ul> 1167 1168 <div class="imgCTA"> 1169 <a href="https://www.officesolutionsit.com.au/events"><img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Mega%20Menu/Learn-From-The-Experts-With-OSITs-Webinar.png" alt="Learn From The Experts" loading="lazy"></a> 1170 </div> 1171 </li> 1172 </ul> 1173 </li> <!--END LEARN--> 1174 1175 <li><a href="https://www.officesolutionsit.com.au/careers" class="menuTab">Careers</a></li><!--CAREERS--> 1176 1177 <li><a href="https://www.officesolutionsit.com.au/contact-us" class="menuTab">Contact Us</a></li><!--CONTACT US--> 1178 1179 </ul> 1180 1181 <div class="contact_Num"><a href="tel:1300349195"><i class="fa fa-phone"></i> 1300 349 195</a></div> 1182 </div> 1183</div></div> 1184 1185</div><!--end widget-span --> 1186</div><!--end row--> 1187</div><!--end row-wrapper --> 1188 1189 </div><!--end header --> 1190</div><!--end header wrapper --> 1191 1192<div class="body-container-wrapper"> 1193 <div class="body-container container-fluid"> 1194 1195<div class="row-fluid-wrapper row-depth-1 row-number-1 "> 1196<div class="row-fluid "> 1197<div class="span12 widget-span widget-type-widget_container " style="" data-widget-type="widget_container" data-x="0" data-w="12"> 1198<span id="hs_cos_wrapper_module_1525355274895142" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555063961" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="heroSection smallBanner overlay fontWhite text-center" style="background-image:url(''); background-size:cover;" loading="lazy"> 1199 1200 1201 <div class="wrapper"> 1202 1203 1204 1205 <div class="pageTitle"><h1>Frequently Asked Questions</h1></div> 1206 1207 1208 1209 1210 1211 1212 1213 </div> 1214 1215 1216</div></div> 1217<div id="hs_cos_wrapper_widget_1740555083782" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="text-hero-advanced p60-0 variation-text_left_desktop" id="" style="background-color:#fff"> 1218 <div class="wrapper"> 1219 <div class="columns"> 1220 1221 1222 <div class="column column-image"> 1223 <figure class="sectionImage"> 1224 1225 1226 1227 1228 1229 1230 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Website%20Images/Office%20Solutions%20IT%20managed%20support%20clients%20attending%20a%20Perth%20event%20by%20OSIT.webp" alt="Office Solutions IT managed support clients attending a Perth event by OSIT" loading="lazy" style="max-width: 100%; height: auto;"> 1231 </figure> 1232 </div> 1233 1234 1235 <div class="column column-text"> 1236 <div class="semiBold mobileCenter fontTitleBlue"> 1237 1238 <h2>Got a question? Weâve got the answer</h2> 1239 1240 1241 <div class="pt20"><p>If thereâs one thing we love as much as technology and the way it can transform your life and business, itâs talking about technology. Thatâs why we also love it when people ask us questions about our <a href="/it-services" rel="noopener">IT services</a>. And itâs why weâve put together this extensive FAQs page.</p> 1242<h3>I canât find the answer here. Can I talk to someone?</h3> 1243<p>Sure thing. Weâve done our best to cover as many IT bases as we can here, but if you need to talk about a specific issue or you just want to discu
1243ss your IT situation and requirements, please get in touch.</p></div> 1244 1245 1246 1247 <div class="buttonBlue"> 1248 <a href="#osit-form">Get in Touch with Us</a> 1249 </div> 1250 1251 </div> 1252 1253 1254 </div> 1255 1256 </div> 1257 </div> 1258</div></div></span> 1259</div><!--end widget-span --> 1260</div><!--end row--> 1261</div><!--end row-wrapper --> 1262 1263<div class="row-fluid-wrapper row-depth-1 row-number-2 "> 1264<div class="row-fluid "> 1265<div class="span12 widget-span widget-type-raw_jinja p60-0" style="" data-widget-type="raw_jinja" data-x="0" data-w="12"> 1266<div class="allFilter noListStyle"> 1267 <div class="wrapper"> 1268 <ul class="filter_link button blue opposite"> 1269 <li class="OSITblue"><a rel="#tab1">About us</a></li> 1270 <li><a rel="#tab2">Capabilities</a></li> 1271 <li><a rel="#tab3">Switching</a></li> 1272 <li><a rel="#tab4">Service</a></li> 1273 <li><a rel="#tab5">Responsiveness</a></li> 1274 <li><a rel="#tab6">Costs</a></li> 1275 </ul> 1276 </div> 1277</div></div><!--end widget-span --> 1278 1279</div><!--end row--> 1280</div><!--end row-wrapper --> 1281 1282<div class="row-fluid-wrapper row-depth-1 row-number-3 "> 1283<div class="row-fluid "> 1284<div class="span12 widget-span widget-type-cell section pb60 mainAllFaq" style="" data-widget-type="cell" data-x="0" data-w="12"> 1285 1286<div class="row-fluid-wrapper row-depth-1 row-number-4 "> 1287<div class="row-fluid "> 1288<div class="span12 widget-span widget-type-cell wrapper" style="" data-widget-type="cell" data-x="0" data-w="12"> 1289 1290<div class="row-fluid-wrapper row-depth-1 row-number-5 "> 1291<div class="row-fluid "> 1292<div id="tab1" class="span12 widget-span widget-type-cell tabContent active" style="" data-widget-type="cell" data-x="0" data-w="12"> 1293 1294<div class="row-fluid-wrapper row-depth-1 row-number-6 "> 1295<div class="row-fluid "> 1296<div class="span12 widget-span widget-type-widget_container listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12"> 1297<span id="hs_cos_wrapper_module_152163062127240" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555215766" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1298 <div class="mainAccordian fontTitleBlue"> 1299 <div class="accordionFixed"> 1300 1301 <div class="accordion-toggle clearfix removeNumbers"> 1302 <h4>How long have you been around?</h4> 1303 1304 </div> 1305 1306 1307 1308 <div class="accordion-content default"><p>Weâve been in business since 1996, which, in the fast-moving world of technology and business, tells you one very important thing about us â weâre constantly evolving to meet the changing needs of our clients. Read more <a href="/about-us/our-story">about us</a>.</p></div> 1309 1310 </div> 1311 </div> 1312</div></div> 1313<div id="hs_cos_wrapper_widget_1740555255224" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1314 <div class="mainAccordian fontTitleBlue"> 1315 <div class="accordionFixed"> 1316 1317 <div class="accordion-toggle clearfix removeNumbers"> 1318 <h4>Do you specialise in certain markets or industries?</h4> 1319 1320 </div> 1321 1322 1323 1324 <div class="accordion-content default"><p>Yes and no. We have clients from practically every industry and sector. From accounting firms to building and construction businesses. From engineering consultancies to legal firms. From environmental services providers to financial services companies. From healthcare providers to mining, oil and gas companies. From not for profits to retailers. The list goes onâ¦</p> 1325<p>We manage this through our unique team model, whereby all of the IT services a client requires are delivered through a small, dedicated team of people â a team with relevant industry experience. For example, our Red team specialises in IT support for accounting practices and legal firms. So, youâll have a team thatâs familiar with your industry, the issues that you face, and the softw
1325are you use.</p></div> 1326 1327 </div> 1328 </div> 1329</div></div> 1330<div id="hs_cos_wrapper_widget_1740555282036" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1331 <div class="mainAccordian fontTitleBlue"> 1332 <div class="accordionFixed"> 1333 1334 <div class="accordion-toggle clearfix removeNumbers"> 1335 <h4>Who are your partners?</h4> 1336 1337 </div> 1338 1339 1340 1341 <div class="accordion-content default"><p>We work with Microsoft, HP, HPE, Amazon, Dell, Vocus, Sophos, Eaton, StorageCraft, Trend Micro, Riverbed, Ruckus, Cisco, VMware, Palo Alto Networks, Telstra, Fuji Xerox, Symantec, Adobe⦠we could go on. Find out more <a href="/about-us/our-partners">about our technology partners</a> and <a href="/it-services/our-tech-expertise">our certifications</a>.</p></div> 1342 1343 </div> 1344 </div> 1345</div></div> 1346<div id="hs_cos_wrapper_widget_1740555302701" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1347 <div class="mainAccordian fontTitleBlue"> 1348 <div class="accordionFixed"> 1349 1350 <div class="accordion-toggle clearfix removeNumbers"> 1351 <h4>About us</h4> 1352 1353 </div> 1354 1355 1356 1357 <div class="accordion-content default"><h5>Got a question? Weâve got the answer.</h5> 1358<p>If thereâs one thing we love as much as technology and the way it can transform your life and business, itâs talking about technology. Thatâs why we also love it when people ask us IT questions. And itâs why weâve put together this extensive FAQs page.</p></div> 1359 1360 </div> 1361 </div> 1362</div></div> 1363<div id="hs_cos_wrapper_widget_1769733295447" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1364 <div class="mainAccordian fontTitleBlue"> 1365 <div class="accordionFixed"> 1366 1367 <div class="accordion-toggle clearfix removeNumbers"> 1368 <h4>What if I have a concern regarding your conduct?</h4> 1369 1370 </div> 1371 1372 1373 1374 <div class="accordion-content default"><p>We have a formal Grievance and Whistleblower Policy for handling grievances relating (but not limited) to our ethical practices, fairness, transparency, social and environmental impact; any discrimination, harassment or inappropriate conduct; and breaches of our stated values, policies or B Corp certification commitments. It also encourages whistleblowers to come forward with their concerns and explains how we protect them when they do â we are committed to protecting the rights and safety of whistleblowers.</p> 1375<p>Stakeholders can submit grievances by email to <a href="mailto:[email protected]">[email protected]</a> (submissions may be anonymous). We will confirm receipt within 5 working days, along with a copy of the Grievance and Whistleblower Policy containing further information on the grievance resolution process and whistleblower protections. We update stakeholders on the progress of their grievance at each stage of the process.</p></div> 1376 1377 </div> 1378 </div> 1379</div></div></span> 1380</div><!--end widget-span --> 1381</div><!--end row--> 1382</div><!--end row-wrapper --> 1383 1384</div><!--end widget-span --> 1385</div><!--end row--> 1386</div><!--end row-wrapper --> 1387 1388<div class="row-fluid-wrapper row-depth-1 row-number-7 "> 1389<div class="row-fluid "> 1390<div id="tab2" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12"> 1391 1392<div class="row-fluid-wrapper row-depth-1 row-number-8 "> 1393<div class="row-fluid "> 1394<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12"> 1395<span id="hs_cos_wrapper_module_152163096180063" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555372996" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1396 <div class="mainAccordian fontTitleBlue"> 1397 <div class="accordionFixed"> 1398 1399 <div class="accordion-toggle clearfix removeNumbers"> 1400 <h4>I donât know what you do. What IT services and solutions do you provide?<
1400/h4> 1401 1402 </div> 1403 1404 1405 1406 <div class="accordion-content default"><p>The works. We can:</p> 1407<ul> 1408<li>Get your IT working (and keep it working) with our <a href="/it-services/it-support"><strong><u>IT Support</u> </strong></a></li> 1409<li>Improve your IT with our <a href="/it-services/it-projects"><strong><u>IT Project</u></strong></a></li> 1410<li>Improve IT flexibility and reduce costs with our <a href="/it-services/our-tech-expertise/cloud"><strong><u>Cloud</u></strong></a></li> 1411<li>Align your IT with your business strategy with our <a href="/it-services/it-management"><strong><u>IT Management</u></strong></a></li> 1412<li>Keep your information safe with our <a href="/it-services/cyber-security"><strong><u>Cyber Security</u></strong></a></li> 1413<li>Generate business value with our <a href="/it-services/vcio/"><strong><u>Advisory/vCIO</u> </strong></a></li> 1414</ul> 1415<p>We even make a mean cup of coffee if you just want to <a href="/contact-us/">talk about any of this stuff.</a></p></div> 1416 1417 </div> 1418 </div> 1419</div></div>
1420<div id="hs_cos_wrapper_widget_1740555414798" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1421 <div class="mainAccordian fontTitleBlue"> 1422 <div class="accordionFixed"> 1423 1424 <div class="accordion-toggle clearfix removeNumbers"> 1425 <h4>Do you supply hardware and software?</h4> 1426 1427 </div> 1428 1429 1430 1431 <div class="accordion-content default"><p>In a word, yes. In 42 words, weâre technology agnostic, which is just a fancy way of saying weâll recommend and use the best technology for the job, without fear or favour, so we are across all the best hardware and software solutions out there in the IT universe.</p></div> 1432 1433 </div> 1434 </div> 1435</div></div> 1436<div id="hs_cos_wrapper_widget_1740555432404" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1437 <div class="mainAccordian fontTitleBlue"> 1438 <div class="accordionFixed"> 1439 1440 <div class="accordion-toggle clearfix removeNumbers"> 1441 <h4>What types of projects have you done? Have you done one like mine before?</h4> 1442 1443 </div> 1444 1445 1446 1447 <div class="accordion-content default"><p>Whether youâve got an IT project in mind, or we recommend a solution to a business challenge, chances are weâve tackled a project just like it before. Weâve successfully completed thousands of IT projects, from helping a sole trader get setup on Office 365 with email and OneDrive for their files, through to getting mine sites in Mozambique up and running, so we know our stuff.</p> 1448<p>Check out our <a href="/it-services/case-studies"><u>client success stories</u></a> for featured projects that we have completed.</p></div> 1449 1450 </div> 1451 </div> 1452</div></div> 1453<div id="hs_cos_wrapper_widget_1740555452868" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1454 <div class="mainAccordian fontTitleBlue"> 1455 <div class="accordionFixed"> 1456 1457 <div class="accordion-toggle clearfix removeNumbers"> 1458 <h4>Do you move businesses to the cloud?</h4> 1459 1460 </div> 1461 1462 1463 1464 <div class="accordion-content default"><p>All the time. We work with cloud solutions extensively, including private cloud solutions, Office 365 and more. Read more <a href="/it-services/our-tech-expertise/cloud"><u>about our cloud IT know-how</u></a>.</p></div> 1465 1466 </div> 1467 </div> 1468</div></div> 1469<div id="hs_cos_wrapper_widget_1740555474912" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1470 <div class="mainAccordian fontTitleBlue"> 1471 <div class="accordionFixed"> 1472 1473 <div class="accordion-toggle clearfix removeNumbers"> 1474 <h4>Weâre a bit out of the way. Can you help us?</h4> 1475 1476 </div> 1477 1478 1479 1480 <div class="accordion-content default"><p>We support clients across Australia. And when we say âacrossâ, we mean everywhere, from all the state capitals to the most remote locations. And when we say âAustraliaâ, we mean clients who also have office
1480s and operations overseas, from Asia to Africa to the Middle East to Europe and the UK to North America.</p></div> 1481 1482 </div> 1483 </div> 1484</div></div> 1485<div id="hs_cos_wrapper_widget_1740555494317" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1486 <div class="mainAccordian fontTitleBlue"> 1487 <div class="accordionFixed"> 1488 1489 <div class="accordion-toggle clearfix removeNumbers"> 1490 <h4>Are you familiar with the software I use?</h4> 1491 1492 </div> 1493 1494 1495 1496 <div class="accordion-content default"><p>Unless youâve been trying really hard to be obscure, weâll be familiar with the software you use. Because weâve worked with clients from practically every market and sector, we have teams and consultants with an impressive depth of specialist industry experience and expertise, so weâre even intimately acquainted with the most niche industry-specific software. Put us to the test.</p></div> 1497 1498 </div> 1499 </div> 1500</div></div> 1501<div id="hs_cos_wrapper_widget_1740555514392" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1502 <div class="mainAccordian fontTitleBlue"> 1503 <div class="accordionFixed"> 1504 1505 <div class="accordion-toggle clearfix removeNumbers"> 1506 <h4>Do you do web development?</h4> 1507 1508 </div> 1509 1510 1511 1512 <div class="accordion-content default"><p>No, we donât, but if youâre looking for a reputable web development provider, weâll gladly recommend the web dev partners we know and trust.</p></div> 1513 1514 </div> 1515 </div> 1516</div></div> 1517<div id="hs_cos_wrapper_widget_1740555533845" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1518 <div class="mainAccordian fontTitleBlue"> 1519 <div class="accordionFixed"> 1520 1521 <div class="accordion-toggle clearfix removeNumbers"> 1522 <h4>Do you have vCIO services?</h4> 1523 1524 </div> 1525 1526 1527 1528 <div class="accordion-content default"><p>Yes, although we call vCIO by a different name â we call it Advisory. Find out more <a href="/it-services/vcio/"><u>about our Advisory capabilities</u></a>.</p></div> 1529 1530 </div> 1531 </div> 1532</div></div> 1533<div id="hs_cos_wrapper_widget_1740555554723" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1534 <div class="mainAccordian fontTitleBlue"> 1535 <div class="accordionFixed"> 1536 1537 <div class="accordion-toggle clearfix removeNumbers"> 1538 <h4>Do you help with phones and internet? How about moving office?</h4> 1539 1540 </div> 1541 1542 1543 1544 <div class="accordion-content default"><p>Yes, yes and yes.</p></div> 1545 1546 </div> 1547 </div> 1548</div></div> 1549<div id="hs_cos_wrapper_widget_1740555571644" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1550 <div class="mainAccordian fontTitleBlue"> 1551 <div class="accordionFixed"> 1552 1553 <div class="accordion-toggle clearfix removeNumbers"> 1554 <h4>Do you support Apple?</h4> 1555 1556 </div> 1557 1558 1559 1560 <div class="accordion-content default"><p>Yes, we love Apple. Whatâs more, we have many clients that use Apple computers, so we have Mac-certified team members.</p></div> 1561 1562 </div> 1563 </div> 1564</div></div> 1565<div id="hs_cos_wrapper_widget_1740555589651" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1566 <div class="mainAccordian fontTitleBlue"> 1567 <div class="accordionFixed"> 1568 1569 <div class="accordion-toggle clearfix removeNumbers"> 1570 <h4>Do you do onsite visits?</h4> 1571 1572 </div> 1573 1574 1575 1576 <div class="accordion-content default"><p>Absolutely.</p></div> 1577 1578 </div> 1579 </div> 1580</div></div> 1581<div id="hs_cos_wrapper_widget_1740555608723" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1582 <div class="mainAccordian fontTitleBlue"> 1583 <div class="accordionFixed"> 1584 1585 <div class="accordion-toggle clearfix removeNumbers"> 1586 <h4>Do you work with third parties?</h4> 1587 1588 </div> 1589 1590 1591 1592 <div class="accordion-content default"><p>Too right. When somethingâs not working, our priority is to get you up and running again. Weâre happy to act as an escalation point and chat to your software vendor about an issue. That way, we work with them to resolve your problem, rather than you being stuck in a situation where your IT provider and vendor are both pointing the finger at each other. So, rest assured, we play nice.</p></div> 1593 1594 </div> 1595 </div> 1596</div></div> 1597<div id="hs_cos_wrapper_widget_1740555626309" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1598 <div class="mainAccordian fontTitleBlue"> 1599 <div class="accordionFixed"> 1600 1601 <div class="accordion-toggle clearfix removeNumbers"> 1602 <h4>What size clients do you prefer? Are we too small for you?</h4> 1603 1604 </div> 1605 1606 1607 1608 <div class="accordion-content default"><p>Absolutely not. In fact, itâs our ability to flex to meet the needs of clients of different sizes that has enabled us to grow so fast. Take a look at <a href="/about-us/what-our-clients-say"><u>what our clients say about us</u></a> and youâll see we work with clients of all sizes, from sole traders and start-ups to clients with 500+ employees. Our flexible service model means we can tailor and scale our IT expertise and resources to suit your changing requirements, so youâre never paying for stuff you donât need.</p></div> 1609 1610 </div> 1611 </div> 1612</div></div> 1613<div id="hs_cos_wrapper_widget_1740555644381" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1614 <div class="mainAccordian fontTitleBlue"> 1615 <div class="accordionFixed"> 1616 1617 <div class="accordion-toggle clearfix removeNumbers"> 1618 <h4>Are you too small for us?</h4> 1619 1620 </div> 1621 1622 1623 1624 <div class="accordion-content default"><p>Possibly. If you are an enterprise-level client with over 1,000 users, then we might not be the best fit for your business. It all depends on what you need. <a href="/contact-us/"><u>Contact us</u></a> and weâll tell you whether weâre right for you.</p></div> 1625 1626 </div> 1627 </div> 1628</div></div></span> 1629</div><!--end widget-span --> 1630</div><!--end row--> 1631</div><!--end row-wrapper --> 1632 1633</div><!--end widget-span --> 1634</div><!--end row--> 1635</div><!--end row-wrapper --> 1636 1637<div class="row-fluid-wrapper row-depth-1 row-number-9 "> 1638<div class="row-fluid "> 1639<div id="tab3" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12"> 1640 1641<div class="row-fluid-wrapper row-depth-1 row-number-10 "> 1642<div class="row-fluid "> 1643<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12"> 1644<span id="hs_cos_wrapper_module_152163096486665" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555674854" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1645 <div class="mainAccordian fontTitleBlue"> 1646 <div class="accordionFixed"> 1647 1648 <div class="accordion-toggle clearfix removeNumbers"> 1649 <h4>How difficult is it to change IT service providers? </h4> 1650 1651 </div> 1652 1653 1654 1655 <div class="accordion-content default"><p>It isnât (at least, not with us). We make it really easy with our tried-and-tested transition program, Switch IT. All we need is two hours of your time to answer some questions, then weâll pick up the ball and run with it â and keep running â freeing you up to focus 100% on your work.</p> 1656<p>Weâll do all the running around and liaise with your previous IT provider. You can sit back and relax knowing there will be no password issues, no domain migration snags, and no software handover or transition problems. If only switching banks was so easy!</p></div> 1657 1658 </div> 1659 </div> 1660</div></div> 1661<div id="hs_cos_wrapper_widget_1740555694586" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1662 <div class="mainAccordian fontTitleBlue"> 1663 <div class="accordionFixed"> 1664 1665 <div class="accordion-toggle clearfix removeNumbers"> 1666 <h4>Iâm too busy to move IT providers. Can we schedule a time to switch?</h4> 1667 1668 </div> 1669 1670 1671 1672 <div class="accordion-content default"><p>Weâre here to help whenever you need us, but it couldnât be easier to switch right now. Our tried-and-tested Switch IT transition program takes all the hassle out of switching â weâll get all the information we need to pick up the ball and run with it in one upfront briefing. Think about it: How long will you spend dealing with the next IT hiccup or emergency that crops up, even if itâs just a problem with your laptop? You could be all set up and ready to go with us in the time it takes you to get back up and running, saving time and money from the get-go.</p> 1673<p>So, stop procrastinating and start enjoying made-to-measure It solutions that will save you time, money and stress, so you can focus on your work and business. <a href="/contact-us/"><u>Get the ball rolling</u></a>.</p></div> 1674 1675 </div> 1676 </div> 1677</div></div> 1678<div id="hs_cos_wrapper_widget_1740555715355" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1679 <div class="mainAccordian fontTitleBlue"> 1680 <div class="accordionFixed"> 1681 1682 <div class="accordion-toggle clearfix removeNumbers"> 1683 <h4>What should I look out for when making a decision to change IT providers?</h4> 1684 1685 </div> 1686 1687 1688 1689 <div class="accordion-content default"><p>Before you start talking to IT service providers, you need to be clear about whatâs important for your business? What are your priorities? What challenges and opportunities are heading your way?</p> 1690<p>With these things in mind, you then need to ask prospective IT partners direct questions, such as: What are your response and resolution times? Would you recommend regular IT health checks? (Hint: the answer to that one should be âYesâ.) Can we engage you on a fixed-fee or contract basis? (Again, youâre looking for a âYesâ.)</p> 1691<p>If youâd like some more tips and pointers, <a href="/contact-us/">contact us</a> for our âFive things you need to ask your IT support providerâ crib sheet.</p></div> 1692 1693 </div> 1694 </div> 1695</div></div></span> 1696</div><!--end widget-span --> 1697</div><!--end row--> 1698</div><!--end row-wrapper --> 1699 1700</div><!--end widget-span --> 1701</div><!--end row--> 1702</div><!--end row-wrapper --> 1703 1704<div class="row-fluid-wrapper row-depth-1 row-number-11 "> 1705<div class="row-fluid "> 1706<div id="tab4" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12"> 1707 1708<div class="row-fluid-wrapper row-depth-1 row-number-12 "> 1709<div class="row-fluid "> 1710<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12"> 1711<span id="hs_cos_wrapper_module_152163096921767" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555755122" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1712 <div class="mainAccordian fontTitleBlue"> 1713 <div class="accordionFixed"> 1714 1715 <div class="accordion-toggle clearfix removeNumbers"> 1716 <h4>What are your business hours? Are you available on weekends?</h4> 1717 1718 </div> 1719 1720 1721 1722 <div class="accordion-content default"><p>Arenât all superheroes available outside regular business hours? While our office is open from 7:30 to 5:30pm, weâre here for you 24/7. Weâll even wear a cape if you ask nicely.</p></div> 1723 1724 </div> 1725 </div> 1726</div></div>
1727<div id="hs_cos_wrapper_widget_1740555776403" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1728 <div class="mainAccordian fontTitleBlue"> 1729 <div class="accordionFixed"> 1730 1731 <div class="accordion-toggle clearfix removeNumbers"> 1732 <h4>Will I see the same faces, or am I going to get pushed from pillar to post?</h4> 1733 1734 </div> 1735 1736 1737 1738 <div class="accordion-content default"><p>Our team-based model means you will only ever be dealing with your dedicated IT Partner and team. Not only will your team know your business and IT intimately, ensuring continuity and double-quick response and resolution times, but youâll have a wealth of expertise on tap, again ensuring prompt resolutions.</p></div> 1739 1740 </div> 1741 </div> 1742</div></div> 1743<div id="hs_cos_wrapper_widget_1740555793906" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1744 <div class="mainAccordian fontTitleBlue"> 1745 <div class="accordionFixed"> 1746 1747 <div class="accordion-toggle clearfix removeNumbers"> 1748 <h4>How do you track customer satisfaction? What if Iâm unhappy with your service?</h4> 1749 1750 </div> 1751 1752 1753 1754 <div class="accordion-content default"><p>We actively seek feedback, good and bad. We believe itâs the only way for us to learn, grow, and continually improve. Thatâs why, after every job we complete, youâll receive an email with a happy face and a sad face â if you click on the sad face a few things will happen.</p> 1755<p>First, a partner will reach out to you the same day to find out why youâre unhappy and work out what we can do to fix it. From there, weâll resolve the problem, keeping you in the loop every step of the way.</p> 1756<p>Weâre proud to say we donât get much negative feedback â currently, we receive one âsad faceâ for every 2,000 jobs we complete (about 0.05%). Thatâs pretty good. In part, itâs because of our team-based approach, which means you have a dedicated IT Partner whoâs always available for you.</p></div> 1757 1758 </div> 1759 </div> 1760</div></div> 1761<div id="hs_cos_wrapper_widget_1740555811890" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1762 <div class="mainAccordian fontTitleBlue"> 1763 <div class="accordionFixed"> 1764 1765 <div class="accordion-toggle clearfix removeNumbers"> 1766 <h4>Are you fun? Will we enjoy working together?</h4> 1767 1768 </div> 1769 1770 1771 1772 <div class="accordion-content default"><p>We think so! In fact, âfunâ is one of our <a href="/about-us/our-story"><u>core values</u></a> â if we donât enjoy our work and clients donât enjoy working with us, whatâs the point?! We love technology and, unlike a lot of geeks, we also love working with people. For us, itâs all about building mutual trust, partnerships and friendships. Itâs all part of <a href="/about-us/our-philosophy/"><u>our frown-free IT philosophy</u></a>.</p></div> 1773 1774 </div> 1775 </div> 1776</div></div> 1777<div id="hs_cos_wrapper_widget_1740555831153" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1778 <div class="mainAccordian fontTitleBlue"> 1779 <div class="accordionFixed"> 1780 1781 <div class="accordion-toggle clearfix removeNumbers"> 1782 <h4>Do you just fix IT stuff, or are you more of an IT consultancy partner?</h4> 1783 1784 </div> 1785 1786 1787 1788 <div class="accordion-content default"><p>Yes, we work really hard at this â you could say weâre very proactive about ensuring weâre proactive! We have a bunch of services that are designed to help us to help you get on the front foot.</p> 1789<p>From IT budgeting for the year ahead, to IT consumption analysis (where we look at where our timeâs spent and find solutions to minimise that spend), to upgrade and replacement planning, to identifying and rectifying underlying problems so they never become recurring issues, we never stop looking for ways to ensure youâre getting the most out of our IT expertise and your IT budget.</p> 1790<p>Weâd encourage you to check out our <a href="/it-services/it-management"><u>IT Management</u></a> and <a href="/it-services/vcio/"><u>Advisory</u></a> services to learn more.</p></div> 1791 1792 </div> 1793 </div> 1794</div></div> 1795<div id="hs_cos_wrapper_widget_1740555852713" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1796 <div class="mainAccordian fontTitleBlue"> 1797 <div class="accordionFixed"> 1798 1799 <div class="accordion-toggle clearfix removeNumbers"> 1800 <h4>How do you ensure the same things donât break over and over?</h4> 1801 1802 </div> 1803 1804 1805 1806 <div class="accordion-content default"><p>If youâve got an IT issue, our number one priority is getting you up and running. But we believe itâs also our job to prevent potential problems turning into issues in the first place. Once weâve got you back in business, weâll investigate, identify and rectify the underlying problem, so you never encounter the same issue or disruption again.</p></div> 1807 1808 </div> 1809 </div> 1810</div></div></span> 1811</div><!--end widget-span --> 1812</div><!--end row--> 1813</div><!--end row-wrapper --> 1814 1815</div><!--end widget-span --> 1816</div><!--end row--> 1817</div><!--end row-wrapper --> 1818 1819<div class="row-fluid-wrapper row-depth-1 row-number-13 "> 1820<div class="row-fluid "> 1821<div id="tab5" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12"> 1822 1823<div class="row-fluid-wrapper row-depth-1 row-number-14 "> 1824<div class="row-fluid "> 1825<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12"> 1826<span id="hs_cos_wrapper_module_152163097161369" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740555908544" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1827 <div class="mainAccordian fontTitleBlue"> 1828 <div class="accordionFixed"> 1829 1830 <div class="accordion-toggle clearfix removeNumbers"> 1831 <h4>How quickly can you help me with my IT issue?</h4> 1832 1833 </div> 1834 1835 1836 1837 <div class="accordion-content default"><p>Faster than you can say, âIndustry-leading IT support response times.â OK, maybe not that quickly, but pretty fast. You just need to complete our quick and easy online signup, but if your IT problems are preventing you from doing business, just let us know. <a href="/contact-us/"><u>Get in touch</u></a> to get the ball rolling.</p></div> 1838 1839 </div> 1840 </div> 1841</div></div> 1842<div id="hs_cos_wrapper_widget_1740555925707" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1843 <div class="mainAccordian fontTitleBlue"> 1844 <div class="accordionFixed"> 1845 1846 <div class="accordion-toggle clearfix removeNumbers"> 1847 <h4>If Iâm a client, how long does it take you to respond to IT issues?</h4> 1848 1849 </div> 1850 1851 1852 1853 <div class="accordion-content default"><p>If itâs a high-priority issue, our average response time is under 15 minutes. We pride ourselves on fast and speedy
1853support. Find out more <a href="/it-services/it-support"><u>about our IT support response times</u></a>.</p></div> 1854 1855 </div> 1856 </div> 1857</div></div> 1858<div id="hs_cos_wrapper_widget_1740555943665" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1859 <div class="mainAccordian fontTitleBlue"> 1860 <div class="accordionFixed"> 1861 1862 <div class="accordion-toggle clearfix removeNumbers"> 1863 <h4>I have a number of IT issues. How will you prioritise them? </h4> 1864 1865 </div> 1866 1867 1868 1869 <div class="accordion-content default"><p>Our number one priority is keeping you up and running, so weâll prioritise your IT issues accordingly. But once weâve got you back in business, weâll investigate, identify and rectify the underlying problem, so you never encounter the same issue or disruption again.</p></div> 1870 1871 </div> 1872 </div> 1873</div></div> 1874<div id="hs_cos_wrapper_widget_1740555962986" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1875 <div class="mainAccordian fontTitleBlue"> 1876 <div class="accordionFixed"> 1877 1878 <div class="accordion-toggle clearfix removeNumbers"> 1879 <h4>How long does it take to get started on a project?</h4> 1880 1881 </div> 1882 1883 1884 1885 <div class="accordion-content default"><p>It depends. Often, it comes down to how quickly we can get the required hardware, but if you need an IT solution fast, we can usually make it happen. For instance, there have been occasions when weâve got started on cloud migrations within hours. <a href="/contact-us/"><u>Tell us</u></a> about your business challenge or requirements.</p></div> 1886 1887 </div> 1888 </div> 1889</div></div></span> 1890</div><!--end widget-span --> 1891</div><!--end row--> 1892</div><!--end row-wrapper --> 1893 1894</div><!--end widget-span --> 1895</div><!--end row--> 1896</div><!--end row-wrapper --> 1897 1898<div class="row-fluid-wrapper row-depth-1 row-number-15 "> 1899<div class="row-fluid "> 1900<div id="tab6" class="span12 widget-span widget-type-cell tabContent" style="" data-widget-type="cell" data-x="0" data-w="12"> 1901 1902<div class="row-fluid-wrapper row-depth-1 row-number-16 "> 1903<div class="row-fluid "> 1904<div class="span12 widget-span widget-type-widget_container mainAccordian listStyle" style="" data-widget-type="widget_container" data-x="0" data-w="12"> 1905<span id="hs_cos_wrapper_module_152163098068771" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740556015201" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1906 <div class="mainAccordian fontTitleBlue"> 1907 <div class="accordionFixed"> 1908 1909 <div class="accordion-toggle clearfix removeNumbers"> 1910 <h4>How long are your IT contracts?</h4> 1911 1912 </div> 1913 1914 1915 1916 <div class="accordion-content default"><p>Typically, our contracts run month to month â we donât believe in locking clients into contracts â although there are some exceptions. For instance, some managed services require a year-long commitment.</p></div> 1917 1918 </div> 1919 </div> 1920</div></div> 1921<div id="hs_cos_wrapper_widget_1740556038225" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1922 <div class="mainAccordian fontTitleBlue"> 1923 <div class="accordionFixed"> 1924 1925 <div class="accordion-toggle clearfix removeNumbers"> 1926 <h4>Can you work within my IT budget?</h4> 1927 1928 </div> 1929 1930 1931 1932 <div class="accordion-content default"><p>Almost certainly. Because we have a flexible model, we can tailor our solutions to suit almost any budget, so you can be sure youâre never paying for services you donât need, which ultimately means a
1932smaller IT bill.</p></div> 1933 1934 </div> 1935 </div> 1936</div></div> 1937<div id="hs_cos_wrapper_widget_1740556055514" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1938 <div class="mainAccordian fontTitleBlue"> 1939 <div class="accordionFixed"> 1940 1941 <div class="accordion-toggle clearfix removeNumbers"> 1942 <h4>Do you offer fixed-fee IT solutions?</h4> 1943 1944 </div> 1945 1946 1947 1948 <div class="accordion-content default"><p>Yes, we do. We offer almost all of our services on a fixed-fee, per-user, per-month basis, and it works really well for our clients because weâre able to scale up and down easily, thereby keeping your IT spend to an absolute minimum. That said, weâll gladly work on an hourly rate, if you prefer.</p></div> 1949 1950 </div> 1951 </div> 1952</div></div> 1953<div id="hs_cos_wrapper_widget_1740556071987" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1954 <div class="mainAccordian fontTitleBlue"> 1955 <div class="accordionFixed"> 1956 1957 <div class="accordion-toggle clearfix removeNumbers"> 1958 <h4>Whatâs your hourly rate?</h4> 1959 1960 </div> 1961 1962 1963 1964 <div class="accordion-content default"><p>Weâre flexible, so it really depends. For example, the hourly rate for a relatively simple IT project for a sole trader will clearly be lower than the charge for a designing and deploying a complex solution for a large enterprise. Your best bet? Get in touch and tell us about your situation, so we can give you a no-obligation quote or estimate.</p></div> 1965 1966 </div> 1967 </div> 1968</div></div> 1969<div id="hs_cos_wrapper_widget_1740556089321" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1970 <div class="mainAccordian fontTitleBlue"> 1971 <div class="accordionFixed"> 1972 1973 <div class="accordion-toggle clearfix removeNumbers"> 1974 <h4>Do you charge for travel?</h4> 1975 1976 </div> 1977 1978 1979 1980 <div class="accordion-content default"><p>Yes. However, the cost is included in most of our managed services agreements.</p></div> 1981 1982 </div> 1983 </div> 1984</div></div> 1985<div id="hs_cos_wrapper_widget_1740556106121" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 1986 <div class="mainAccordian fontTitleBlue"> 1987 <div class="accordionFixed"> 1988 1989 <div class="accordion-toggle clearfix removeNumbers"> 1990 <h4>What are your payment terms?</h4> 1991 1992 </div> 1993 1994 1995 1996 <div class="accordion-content default"><p>It depends on your plan. Generally, our payment terms are 30 days; however, we have tighter 14-day payment terms for our Essentials plan. Find out more <a href="/it-services/it-support"><u>about our IT Support plans</u></a>.</p></div> 1997 1998 </div> 1999 </div> 2000</div></div> 2001<div id="hs_cos_wrapper_widget_1740556124412" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 2002 <div class="mainAccordian fontTitleBlue"> 2003 <div class="accordionFixed"> 2004 2005 <div class="accordion-toggle clearfix removeNumbers"> 2006 <h4>What do your IT services really cost? What are the hidden costs?</h4> 2007 2008 </div> 2009 2010 2011 2012 <div class="accordion-content default"><p>Our clients donât like hidden costs, and neither do we, so the price we quote is the price you pay. For us, itâs all about creating long-term relationships that are built on trust, and that starts with being as open, transparent and upfront as possible about costs.</p></div> 2013 2014 </div> 2015 </div> 2016</div></div> 2017<div id="hs_cos_wrapper_widget_1740556139864" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 2018 <div class="mainAccordian fontTitleBlue"> 2019 <div class="accordionFixed"> 2020 2021 <div class="accordion-toggle clearfix removeNumbers"> 2022 <h4>How do you help me save time?</h4> 2023 2024 </div> 2025 2026 2027 2028 <div class="accordion-content default"><p>Youâve got better things to do than spend time worrying about IT or, worse still, trying to fix issues. IT is there to help you do more with your time, not less! We get it, and weâll help you save time every day. Here are some of the key ways weâll take the pressure off:</p> 2029<ol> 2030<li><strong>Switch IT.</strong> Our onboarding program ensures we hit the ground running, and keep running â we just need two hours of your time, then weâll take care of everything.</li> 2031<li><strong>Regular IT health checks.</strong> Conducted by your dedicated Partner, our health checks make sure we identify and rectify issues before they disrupt your business.</li> 2032<li><strong>Strategic planning.</strong> Weâll help you plan a year or more in advance, so your people always have the technology they need to work as productively, collaboratively and seamlessly as possible. No more after-hours panics and last-minute scrabbles for new IT resources.</li> 2033</ol></div> 2034 2035 </div> 2036 </div> 2037</div></div> 2038<div id="hs_cos_wrapper_widget_1740556158417" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 2039 <div class="mainAccordian fontTitleBlue"> 2040 <div class="accordionFixed"> 2041 2042 <div class="accordion-toggle clearfix removeNumbers"> 2043 <h4>How can I be certain Iâm getting value for money?</h4> 2044 2045 </div> 2046 2047 2048 2049 <div class="accordion-content default"><p>A fixed-fee contract is arguably one of the best ways to ensure youâre getting the best value for money from any IT support provider.</p> 2050<p>Not all It companies offer fixed-fee options (weâll let you draw your own conclusions as to why that might be). But if your IT provider offers fixed-fee plans â as we do â you can be sure they have your best interests at heart, because they have a vested interest in proactively minimising the amount of IT support you need. Find out about <a href="/it-services/it-support"><u>our flexible plans</u></a>.</p></div> 2051 2052 </div> 2053 </div> 2054</div></div> 2055<div id="hs_cos_wrapper_widget_1740556176913" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 2056 <div class="mainAccordian fontTitleBlue"> 2057 <div class="accordionFixed"> 2058 2059 <div class="accordion-toggle clearfix removeNumbers"> 2060 <h4>How can you help me save money on IT?</h4> 2061 2062 </div> 2063 2064 2065 2066 <div class="accordion-content default"><p>We help our clients get the most out of their IT budget in all sorts of ways, but they generally break down into three key areas:</p> 2067<ol> 2068<li>By keeping you up and running, fixing issues promptly, conducting regular IT health checks and identifying potential problems before they disrupt your business productivity.</li> 2069<li>By providing flexible and fixed-fee plans so youâre never paying for stuff you donât need.</li> 2070<li>B regularly reviewing your IT expenditures. Youâd be amazed how much money we can save for you, from renegotiating subscriptions and contracts (internet, phones, backupsâ¦), through to using our buying power to reduce your hardware and software costs.</li> 2071</ol></div> 2072 2073 </div> 2074 </div> 2075</div></div> 2076<div id="hs_cos_wrapper_widget_1740556195178" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="wrapper"> 2077 <div class="mainAccordian fontTitleBlue"> 2078 <div class="accordionFixed"> 2079 2080 <div class="accordion-toggle clearfix removeNumbers"> 2081 <h4>About us</h4> 2082 2083 </div> 2084 2085 2086 2087 <div class="accordion-content default"><h5>Got a question? Weâve got the answer.</h5> 2088<p>If thereâs one thing we love as much as technology and the way it can transform your life and business, itâs talking about technology. Thatâs why we also love it when people ask us IT questions. And itâs why weâve put together this extensive FAQs page.</p></div> 2089 2090 </div> 2091 </div> 2092</div></div></span> 2093</div><!--end widget-span --> 2094</div><!--end row--> 2095</div><!--end row-wrapper --> 2096 2097</div><!--end widget-span --> 2098</div><!--end row--> 2099</div><!--end row-wrapper --> 2100 2101</div><!--end widget-span --> 2102</div><!--end row--> 2103</div><!--end row-wrapper --> 2104 2105</div><!--end widget-span --> 2106</div><!--end row--> 2107</div><!--end row-wrapper --> 2108 2109<div class="row-fluid-wrapper row-depth-1 row-number-17 "> 2110<div class="row-fluid "> 2111<div class="span12 widget-span widget-type-widget_container " style="" data-widget-type="widget_container" data-x="0" data-w="12"> 2112<span id="hs_cos_wrapper_module_1735266792443145" class="hs_cos_wrapper hs_cos_wrapper_widget_container hs_cos_wrapper_type_widget_container" style="" data-hs-cos-general-type="widget_container" data-hs-cos-type="widget_container"><div id="hs_cos_wrapper_widget_1740556224992" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> 2113 2114 2115 2116 2117 2118 2119 2120<div class="p60-0"> 2121<div class="wrapper"> 2122 2123<section class="blog-post-listing" id="blog-post-listing--widget_1740556224992"> 2124 2125 2126 <div class="fontBlue text-center"><h2>Latest Insights From The OSIT Blog</h2></div> 2127 2128 2129 <div class="pt20 text-center"><p>Feel free to explore our latest blogs, or dive into our full range of <a href="/blog" rel="noopener">blog articles</a> if you're looking for practical insights to help you get more from your IT.</p></div> 2130 2131 2132 <div class="blog-post-listing__listing"> 2133 2134 <article class="blog-post-listing__article"> 2135 2136 <div class="blog-post-listing__image-wrapper"> 2137 <img class="blog-post-listing__image" src="https://www.officesolutionsit.com.au/hs-fs/hubfs/it-strategy-consulting-for-australian-smbs-cover.jpg?height=200&name=it-strategy-consulting-for-australian-smbs-cover.jpg" height="200" loading="lazy" alt="IT Strategy Consulting for Australian SMBs: How the Right IT Partner Changes Your Business blog cover"> 2138 </div> 2139 2140 <div class="blog-post-listing__content"> 2141 <h3 class="blog-post-listing__title">IT Strategy Consulting for Australian SMBs: How the Right IT Partner Changes Your Business</h3> 2142 <div class="pt20">Something usually has to shift before you start looking into IT strategy consulting: a compliance...</div> 2143 <div class="buttonBlue"><a class="readMore" href="https://www.officesolutionsit.com.au/blog/it-strategy-consulting-for-australian-smbs">Read More</a></div> 2144 </div> 2145 </article> 2146 2147 <article class="blog-post-listing__article"> 2148 2149 <div class="blog-post-listing__image-wrapper"> 2150 <img class="blog-post-listing__image" src="https://www.officesolutionsit.com.au/hs-fs/hubfs/why-an-it-consulting-company-is-key-to-modernising-your-firm-cover-2%20(1).jpg?height=200&name=why-an-it-consulting-company-is-key-to-modernising-your-firm-cover-2%20(1).jpg" height="200" loading="lazy" alt="Office Solutions IT blog cover"> 2151 </div> 2152 2153 <div class="blog-post-listing__content"> 2154 <h3 class="blog-post-listing__title">Why Partnering with an IT Consulting Company is the Key to Modernising Your Professional Services Firm</h3> 2155 <div class="pt20">When it comes to professional service firms in the accounting, legal, engineering, marketing, or...</div> 2156 <div class="buttonBlue"><a class="readMore" href="https://www.officesolutionsit.com.au/blog/why-an-it-consulting-company-is-key-to-modernising-your-firm">Read More</a></div> 2157 </div> 2158 </article> 2159 2160 <article class="blog-post-listing__article"> 2161 2162 <div class="blog-post-listing__image-wrapper"> 2163 <img class="blog-post-listing__image" src="https://www.officesolutionsit.com.au/hs-fs/hubfs/ai-for-small-business-how-australian-smes-get-value-from-it-cover.jpg?height=200&name=ai-for-small-business-how-australian-smes-get-value-from-it-cover.jpg" height="200" loading="lazy" alt="AI for Small Business: How Australian SMEs Actually Get Value from It (Not Just Hype)"> 2164 </div> 2165 2166 <div class="blog-post-listing__content"> 2167 <h3 class="blog-post-listing__title">AI for Small Business: How Australian SMEs Actually Get Value from It (Not Just Hype)</h3> 2168 <div class="pt20">From small businesses to large corporations, everyone is trying to put AI to work in their favour.</div> 2169 <div class="buttonBlue"><a class="readMore" href="https://www.officesolutionsit.com.au/blog/ai-for-small-business-how-australian-smes-get-value-from-it">Read More</a></div> 2170 </div> 2171 </article> 2172 2173 </div> 2174 2175</section> 2176 2177</div> 2178</div></div> 2179<div id="hs_cos_wrapper_widget_1740556242096" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="text-hero-advanced p60-0 variation-text_right_desktop" id="osit-form" style="background-color:#fff"> 2180 <div class="wrapper"> 2181 <div class="columns"> 2182 2183 2184 <div class="column column-image"> 2185 <figure class="sectionImage"> 2186 2187 2188 2189 2190 2191 2192 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Website%20Images/Office%20Solutions%20IT%20engineers%20demonstrating%20their%20expertise%20to%20clients%20in%20Australia.webp" alt="Office Solutions IT engineers demonstrating their expertise to clients in Australia" loading="lazy" style="max-width: 100%; height: auto;"> 2193 </figure> 2194 </div> 2195 2196 2197 <div class="column column-text"> 2198 <div class="semiBold mobileCenter fontTitleBlue"> 2199 2200 <h2>Got more questions about your IT solutions? </h2> 2201 2202 2203 <div class="pt20"><p>If your question isnât covered above, reach out using the form below, and one of our IT experts will be in touch.</p></div> 2204 2205 2206 2207 </div> 2208 2209 2210 <div class="pt--20">
2211 <span id="hs_cos_wrapper_widget_1740556242096_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_form" style="" data-hs-cos-general-type="widget" data-hs-cos-type="form"><h3 id="hs_cos_wrapper_form_824531233_title" class="hs_cos_wrapper form-title" data-hs-cos-general-type="widget_field" data-hs-cos-type="text"></h3> 2212 2213<div id="hs_form_target_form_824531233"></div> 2214 2215 2216 2217 2218 2219 2220 2221 2222 2223</span> 2224 </div> 2225 2226 </div> 2227 2228 </div> 2229 </div> 2230</div></div></span> 2231</div><!--end widget-span --> 2232</div><!--end row--> 2233</div><!--end row-wrapper --> 2234 2235 </div><!--end body --> 2236</div><!--end body wrapper --> 2237 2238<div class="footer-container-wrapper"> 2239 <div class="footer-container container-fluid"> 2240 2241<div class="row-fluid-wrapper row-depth-1 row-number-1 "> 2242<div class="row-fluid "> 2243<div class="span12 widget-span widget-type-global_group " style="" data-widget-type="global_group" data-x="0" data-w="12"> 2244<div class="" data-global-widget-path="generated_global_groups/175745489215.html"><div class="row-fluid-wrapper row-depth-1 row-number-1 "> 2245<div class="row-fluid "> 2246<div class="span12 widget-span widget-type-cell footerContainer" style="" data-widget-type="cell" data-x="0" data-w="12"> 2247 2248<div class="row-fluid-wrapper row-depth-1 row-number-2 "> 2249<div class="row-fluid "> 2250<div class="span12 widget-span widget-type-cell wrapper" style="" data-widget-type="cell" data-x="0" data-w="12"> 2251 2252<div class="row-fluid-wrapper row-depth-1 row-number-3 "> 2253<div class="row-fluid "> 2254<div class="span12 widget-span widget-type-custom_widget logoOSIT" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> 2255<div id="hs_cos_wrapper_module_17243959842811932" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module widget-type-linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> 2256 2257 2258 2259 2260 2261 2262 2263 2264 2265 2266 2267<span id="hs_cos_wrapper_module_17243959842811932_" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_linked_image" style="" data-hs-cos-general-type="widget" data-hs-cos-type="linked_image"><img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Footer%20Logo.png" class="hs-image-widget " style="max-width: 100%; height: auto;" alt="OSIT Footer Logo" title="OSIT Footer Logo" loading="lazy"></span></div> 2268 2269</div><!--end widget-span --> 2270</div><!--end row--> 2271</div><!--end row-wrapper --> 2272 2273<div class="row-fluid-wrapper row-depth-1 row-number-4 "> 2274<div class="row-fluid "> 2275<div class="span4 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="4"> 2276 2277<div class="row-fluid-wrapper row-depth-1 row-number-5 "> 2278<div class="row-fluid "> 2279<div class="span12 widget-span widget-type-custom_widget footerContact" style="" data-widget-type="custom_widget" data-x="0" data-w="12"> 2280<div id="hs_cos_wrapper_module_1723697485545660" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><div class="contactUsSec mobileCenter"> 2281 2282 <div class="contactTitle"><h3>Turn that IT frown upside down</h3> 2283<p>IT isnât supposed to distract you from the important stuff. Itâs supposed to enable you to do more of it, more efficiently. And thatâs our sole purpose at Office Solutions IT. Since 1996, weâve been supporting Australian businesses with IT services that handle the complexity for you, so you can stay focused on running and growing your business. Get in touch to find out how we can help.</p></div> 2284 2285 2286 <div class="pt20 footercontactIcon"> 2287 2288 <p><i class="fa fa-phone" aria-hidden="true"></i>Call us on<a href="tel:1300349195" rel="noopener"> 1300 349 195</a> 2289 2290 2291 <br> 2292 <i class="fa fa-envelope" aria-hidden="true"></i> 2293 Email us 2294 2295 2296 <a data-fancybox data-src="#fordId3" href="javascript:;">[email protected]</a> 2297 2298 2299 2300 <br> 2301 <i class="fa fa-comments" aria-hidden="true"></i> 2302 <a data-fancybox data-type="iframe" data-toolbar="false" data-src="https://www.osit.com/meetings/igor-pavic/15-phone-call" href="javascript:;" data-small-btn="true" data-iframe="{"preload":false}">Schedule a call</a> 2303 </p> 2304 2305 </div> 2306</div> 2307 2308</div> 2309 2310</div><!--end widget-span --> 2311</div><!--end row--> 2312</div><!--end row-wrapper --> 2313 2314<div class="row-fluid-wrapper row-depth-1 row-number-6 "> 2315<div class="row-fluid "> 2316<div class="span12 widget-span widget-type-raw_html footerSocialicons" style="" data-widget-type="raw_html" data-x="0" data-w="12"> 2317<div class="cell-wrapper layout-widget-wrapper"> 2318<span id="hs_cos_wrapper_module_1749448106483175" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_raw_html" style="" data-hs-cos-general-type="widget" data-hs-cos-type="raw_html"><div> 2319<div class="social-links__icon-wrapper"> 2320<a href="https://www.facebook.com/OfficeSolutionsIT"> 2321<svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 264 512" aria-hidden="true" height="50px" width="50px"> 2322<g id="OSITfacebook"> 2323<path d="M76.7 512V283H0v-91h76.7v-71.7C76.7 42.4 124.3 0 193.8 0c33.3 0 61.9 2.5 70.2 3.6V85h-48.2c-37.8 0-45.1 18-45.1 44.3V192H256l-11.7 91h-73.6v229"></path> 2324</g> 2325</svg> 2326</a> 2327</div> 2328<div class="social-links__icon-wrapper"> 2329<a href="https://twitter.com/osit_au"> 2330<svg version="1.1" mlns="http://www.w3.org/2000/svg" viewbox="0 0 30 30" style="enable-background:new 0 0 30 30;" xml:space="preserve" height="50px" width="50px"> 2331<g id="OSITtiwtter"> 2332<path class="st0" d="M17.8,12.7L28.7,0h-2.6l-9.5,11L9.1,0H0.3l11.4,16.7L0.3,30H3l10-11.6l8,11.6h8.8L17.8,12.7z M25.7,28.1h-3.5 L4.3,1.9h3.5L25.7,28.1z" /> 2333</g> 2334</svg> 2335</a> 2336</div> 2337<div class="social-links__icon-wrapper"> 2338<a href="https://www.linkedin.com/company/office-solutions-it"> 2339<svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true" height="50px" width="50px"> 2340<g id="OSITlinkedin"> 2341<path d="M100.3 480H7.4V180.9h92.9V480zM53.8 140.1C24.1 140.1 0 115.5 0 85.8 0 56.1 24.1 32 53.8 32c29.7 0 53.8 24.1 53.8 53.8 0 29.7-24.1 54.3-53.8 54.3zM448 480h-92.7V334.4c0-34.7-.7-79.2-48.3-79.2-48.3 0-55.7 37.7-55.7 76.7V480h-92.8V180.9h89.1v40.8h1.3c12.4-23.5 42.7-48.3 87.9-48.3 94 0 111.3 61.9 111.3 142.3V480z"></path> 2342</g> 2343</svg> 2344</a> 2345</div> 2346 2347<div class="social-links__icon-wrapper"> 2348<a href="https://www.instagram.com/office_solutions_it/"> 2349<svg version="1.0" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 448 512" aria-hidden="true" height="50px" width="50px"> 2350<g id="OSITinstagram"> 2351<path d="M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z"></path> 2352</g> 2353</svg> 2354</a> 2355</div> 2356</div></span> 2357</div><!--end layout-widget-wrapper --> 2358</div><!--end widget-span --> 2359</div><!--end row--> 2360</div><!--end row-wrapper --> 2361 2362</div><!--end widget-span --> 2363<div class="span8 widget-span widget-type-cell footerCol2" style="" data-widget-type="cell" data-x="4" data-w="8"> 2364 2365<div class="row-fluid-wrapper row-depth-1 row-number-7 "> 2366<div class="row-fluid "> 2367<div class="span12 widget-span widget-type-cell " style="" data-widget-type="cell" data-x="0" data-w="12"> 2368 2369<div class="row-fluid-wrapper row-depth-2 row-number-1 "> 2370<div class="row-fluid "> 2371<div class="span5 widget-span widget-type-raw_html whatwedo" style="" data-widget-type="raw_html" data-x="0" data-w="5"> 2372<div class="cell-wrapper layout-widget-wrapper"> 2373<span id="hs_cos_wrapper_module_1723701511501775" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_raw_html" style="" data-hs-cos-general-type="widget" data-hs-cos-type="raw_html"> <h3> 2374 What We Do 2375</h3> 2376<ul> 2377 <li><a href="https://www.officesolutionsit.com.au/it-services/it-support">IT Support</a></li> 2378 <li>
2378<a class="ITsupport" href="https://www.officesolutionsit.com.au/it-services/it-support/managed-it">Managed IT</a></li> 2379 <li><a class="ITsupport" href="https://www.officesolutionsit.com.au/it-services/it-support/essentials-it/">Essential IT</a></li> 2380 <li><a href="https://www.officesolutionsit.com.au/it-services/cyber-security">Cyber Security</a></li> 2381 <li><a href="https://www.officesolutionsit.com.au/it-services/ai-consulting-services">AI Consulting</a></li> 2382 <li><a href="https://www.officesolutionsit.com.au/it-services/vcio">vCIO</a></li> 2383 <li><a href="https://www.officesolutionsit.com.au/it-services/cloud">Cloud</a></li> 2384 <li><a href="https://www.officesolutionsit.com.au/it-services/it-projects">IT Project</a></li> 2385 <li><a href="https://www.officesolutionsit.com.au/it-services/communications">Communications</a></li> 2386</ul></span> 2387</div><!--end layout-widget-wrapper --> 2388</div><!--end widget-span --> 2389<div class="span7 widget-span widget-type-post_listing footerStyle hideSubFooter" style="" data-widget-type="post_listing" data-x="5" data-w="7"> 2390<div class="cell-wrapper layout-widget-wrapper"> 2391<span id="hs_cos_wrapper_module_492502987" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_post_listing" style="" data-hs-cos-general-type="widget" data-hs-cos-type="post_listing"><div class="block"> 2392 <h3>Recent Blog Posts</h3> 2393 <div class="widget-module"> 2394 <ul class="hs-hash-1948940039-1790664587615"> 2395 </ul> 2396 </div> 2397</div> 2398</span></div><!--end layout-widget-wrapper --> 2399</div><!--end widget-span --> 2400</div><!--end row--> 2401</div><!--end row-wrapper --> 2402 2403</div><!--end widget-span --> 2404</div><!--end row--> 2405</div><!--end row-wrapper --> 2406 2407<div class="row-fluid-wrapper row-depth-1 row-number-1 "> 2408<div class="row-fluid "> 2409<div class="span12 widget-span widget-type-cell footerBadge" style="" data-widget-type="cell" data-x="0" data-w="12"> 2410 2411<div class="row-fluid-wrapper row-depth-2 row-number-1 "> 2412<div class="row-fluid "> 2413<div class="span12 widget-span widget-type-raw_html " style="" data-widget-type="raw_html" data-x="0" data-w="12"> 2414<div class="cell-wrapper layout-widget-wrapper"> 2415<span id="hs_cos_wrapper_module_17237004955341297" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_raw_html" style="" data-hs-cos-general-type="widget" data-hs-cos-type="raw_html"><div class="logo"> 2416 <div class="logo-item"> 2417 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/Certified%20ISO%209001%20-%20Quality%20Management.webp" alt="Certified ISO 9001 - Quality Management" loading="lazy"> 2418 </div> 2419 <div class="logo-item"> 2420 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/Certified%20ISO%2045001%20-%20Safete%20M
2420anagement.webp" alt="Certified ISO 45001 - Safete Management" loading="lazy"> 2421 </div> 2422 <div class="logo-item"> 2423 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/Certified%20B%20Corporation.webp" alt="Certified B Corporation" loading="lazy"> 2424 </div> 2425 <div class="logo-item"> 2426 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/Microsoft%20Solutions%20Partner%20-%20Azure%20-%20Modern%20Work.webp" alt="Microsoft Solutions Partner - Azure - Modern Work" loading="lazy"> 2427 </div> 2428 <div class="logo-item"> 2429 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/cloudtango%20MSPau%20Select.svg" alt="cloudtango MSPau Select" loading="lazy"> 2430 </div> 2431 <div class="logo-item"> 2432 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/WALGA%20Preferred%20Supplier.svg" alt="WALGA Preferred Supplier" loading="lazy"> 2433 </div> 2434 <div class="logo-item"> 2435 <img src="https://www.officesolutionsit.com.au/hubfs/OSIT%20Website%20Assets/Partner%20Logos/MSP%20501-white.webp" alt="Office Solutions IT is an MSP501 2026 Winner" loading="lazy"> 2436 </div> 2437</div></span> 2438</div><!--end layout-widget-wrapper --> 2439</div><!--end widget-span --> 2440</div><!--end row--> 2441</div><!--end row-wrapper --> 2442 2443</div><!--end widget-span --> 2444</div><!--end row--> 2445</div><!--end row-wrapper --> 2446 2447</div><!--end widget-span --> 2448</div><!--end row--> 2449</div><!--end row-wrapper --> 2450 2451</div><!--end widget-span --> 2452</div><!--end row--> 2453</div><!--end row-wrapper --> 2454 2455<div class="row-fluid-wrapper row-depth-1 row-number-1 "> 2456<div class="row-fluid "> 2457<div class="span12 widget-span widget-type-cell subFooter" style="" data-widget-type="cell" data-x="0" data-w="12"> 2458 2459<div class="row-fluid-wrapper row-depth-1 row-number-2 "> 2460<div class="row-fluid "> 2461<div class="span12 widget-span widget-type-rich_text hideSubFooter" style="" data-widget-type="rich_text" data-x="0" data-w="12"> 2462<div class="cell-wrapper layout-widget-wrapper"> 2463<span id="hs_cos_wrapper_module_270541531" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p><a href="https://www.officesolutionsit.com.au/terms-of-supply">Terms & Conditions</a></p></span> 2464</div><!--end layout-widget-wrapper --> 2465</div><!--end widget-span --> 2466</div><!--end row--> 2467</div><!--end row-wrapper --> 2468 2469<div class="row-fluid-wrapper row-depth-1 row-number-3 "> 2470<div class="row-fluid "> 2471<div class="span12 widget-span widget-type-rich_text hideSubFooter" style="" data-widget-type="rich_text" data-x="0" data-w="12"> 2472<div class="cell-wrapper layout-widget-wrapper"> 2473<span id="hs_cos_wrapper_module_172482425745483" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p><a href="https://www.officesolutionsit.com.au/privacy-policy">Privacy Policy</a></p></span> 2474</div><!--end layout-widget-wrapper --> 2475</div><!--end widget-span --> 2476</div><!--end row--> 2477</div><!--end row-wrapper --> 2478 2479<div class="row-fluid-wrapper row-depth-1 row-number-4 "> 2480<div class="row-fluid "> 2481<div class="span12 widget-span widget-type-rich_text " style="" data-widget-type="rich_text" data-x="0" data-w="12"> 2482<div class="cell-wrapper layout-widget-wrapper"> 2483<span id="hs_cos_wrapper_module_835779923" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"><p>©2026 Office Solutions IT. 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