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183left:0;top:0;width:100%;height:100%;margin:0;padding:0;border:none;font-size:0;background:transparent;cursor:pointer" tabindex="-1">Close Menu</button></div></div></div><div><div class="bm-burger-button" style="z-index:3;position:fixed;width:2rem;height:1.5rem;left:initial;right:2.5rem;top:2.5rem"><span><span class="bm-burger-bars" style="position:absolute;height:20%;left:0;right:0;top:0%;opacity:1;background:#373a47"></span><span class="bm-burger-bars" style="position:absolute;height:20%;left:0;right:0;top:40%;opacity:1;background:#373a47"></span><span class="bm-burger-bars" style="position:absolute;height:20%;left:0;right:0;top:80%;opacity:1;background:#373a47"></span></span><button style="position:absolute;left:0;top:0;width:100%;height:100%;margin:0;padding:0;border:none;font-size:0;background:transparent;cursor:pointer">Open Menu</button></div></div></div></div><header class="app-bar__Bar-wyk2xj-0 rmTAK"><div class="app-bar__LangNavContainer-wyk2xj-7 kGwdyN"><ul class="app-bar__LangNav-wyk2xj-8 dMVHKD"><li class="app-bar__LangNavItem-wyk2xj-10 jugfZO"><a class="app-bar__LangNavLink-wyk2xj-11 iYQuoC" href="/en/faq/">en</a></li><li class="app-bar__LangNavItem-wyk2xj-10 jugfZO"><a aria-current="page" active="true" class="app-bar__LangNavLink-wyk2xj-11 dLnkzl" href="/faq/">fr</a></li><li class="app-bar__LangNavItem-wyk2xj-10 jugfZO"><a class="app-bar__LangNavLink-wyk2xj-11 iYQuoC" href="/nl/faq/">nl</a></li></ul></div><div class="app-bar__Content-wyk2xj-2 sPORO"><a class="app-bar__Title-wyk2xj-3 kfNpXh" href="/">Aide aux restaurateurs ð§ðª</a><ul class="app-bar__Nav-wyk2xj-4 kcveBz"><a class="app-bar__NavItem-wyk2xj-5 eDWLqu" href="/list">Restaurants Ouverts</a><a class="app-bar__NavItem-wyk2xj-5 eDWLqu" href="/qr-code-menu">Menu QR Code</a><a class="app-bar__NavItem-wyk2xj-5 eDWLqu" href="/faq">FAQ</a><a class="app-bar__NavItem-wyk2xj-5 eDWLqu" href="/pack-restart">Pack Relance</a><a class="app-bar__NavItem-wyk2xj-5 eDWLqu" href="/about-us">Qui sommes nous ?</a><a href="https://forms.gle/yL23jtgCdzTSd7967" class="app-bar__MainCTA-wyk2xj-6 gUJbOM">Ajouter un restaurant</a></ul></div></header><div class="app-bar__Buffer-wyk2xj-1 jzqfQt"></div><div class="section__Root-sc-3ysoo4-0 fIYSyb"><div class="section__Content-sc-3ysoo4-1 dHMXbJ"><div class="hero__Root-sc-1uauf3-0 hLtQBI"><h1 class="hero__Title-sc-1uauf3-1 cQGdbv">Questions fréquentes</h1><p class="hero__Subtitle-sc-1uauf3-2 herRds">Vous trouverez ici la liste des questions que nous recevons souvent. Vous avez tout de même encore une question? Alors nâhésitez pas à nous contacter via [email protected].</p></div></div></div><div class="section__Root-sc-3ysoo4-0 fIYSyb"><div class="section__Content-sc-3ysoo4-1 dHMXbJ"><div itemscope="" itemType="https://schema.org/FAQPage"><h2 class="h2__Heading-sc-1an6y88-0 bPuJWE">Pour les consommateurs</h2><ul class="faq__QuestionList-sc-1yk53a0-0 cAfRSg"><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Les livraisons ventes à emporter sont-elles encore permises?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Oui! Les restaurants, traiteurs et comptoirs à emporter peuvent rester ouverts pour permettre à leurs clients d'emporter une commande moyennant le respect de certaines règles de sécurité et d'hygiène.</span></p></div></li><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Les livraisons sont-elles encore permises?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Les livraisons sont également permises moyennant le respect des règles de livraison sans contact qui permet dâéviter tout contact entre le client et le livreur dâune part, mais aussi entre le livreur et le restaurant dâautre part.</sp
183an></p><p class="faq__LearnMore-sc-1yk53a0-5 gEWmLQ"><a href="https://www.info-coronavirus.be/fr/" target="_blank noopener noreferrer" class="faq__LearnMoreLink-sc-1yk53a0-6 bkYtqD">https://www.info-coronavirus.be/fr/</a></p></div></li><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Quelle est la bonne attitude à adopter lors d'une commande à emporter ?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Il est nécessaire de respecter les règles édictées par le gouvernement comme la distance de sécurité entre chaque personne, ainsi que le paiement sans contact. En rentrant chez soi il faut bien se laver les mains (eau chaude et savon pendant plus de 20 secondes).</span></p><p class="faq__LearnMore-sc-1yk53a0-5 gEWmLQ"><a href="/files/mesures_sanitaires_main.pdf" target="_blank noopener noreferrer" class="faq__LearnMoreLink-sc-1yk53a0-6 bkYtqD">Télécharger le guide</a></p></div></li><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Pourquoi tous les commerces locaux ouverts ne sont pas listés ?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Nous ajouterons les restaurants / magasins d'alimentation que nous identifions comme toujours ouverts petit à petit. N'hésitez pas à nous en suggérer ceux qui manquent grâce au formulaire ci-dessus ou par email. Si cette initiative fonctionne ou que le confinement se prolonge nous ajouterons d'autres secteurs</span></p><p class="faq__LearnMore-sc-1yk53a0-5 gEWmLQ"><a href="https://forms.gle/yL23jtgCdzTSd7967" target="_blank noopener noreferrer" class="faq__LearnMoreLink-sc-1yk53a0-6 bkYtqD">Signaler un restaurant manquant</a></p></div></li></ul><h2 class="h2__Heading-sc-1an6y88-0 bPuJWE">Pour les restaurateurs</h2><ul class="faq__QuestionList-sc-1yk53a0-0 cAfRSg"><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Quelles sont les règles d'hygiène à communiquer à mes employés ?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Nous conseillons de suivre les règles d'hygiène communiquées sur le centre d'aide de Deliveroo</span></p><p class="faq__LearnMore-sc-1yk53a0-5 gEWmLQ"><a href="/files/mesures_sanitaires_restaurant.pdf" target="_blank noopener noreferrer" class="faq__LearnMoreLink-sc-1yk53a0-6 bkYtqD">Télécharger le Guide</a></p></div></li><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Quelles sont les règles d'hygiène à communiquer aux livreurs ?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Un guide à communiquer aux livreurs a été créé par Deliveroo à ce sujet, vous pouvez le telecharger ci-dessous.</span></p><p class="faq__LearnMore-sc-1yk53a0-5 gEWmLQ"><a href="/files/mesures_sanitaires_livreur.pdf" target="_blank noopener noreferrer" class="faq__LearnMoreLink-sc-1yk53a0-6 bkYtqD">Télécharger le guide</a></p></div></li></ul><h2 class="h2__Heading-sc-1an6y88-0 bPuJWE">Sur l'initiative "Aide Aux Restaurateurs"</h2><ul class="faq__QuestionList-sc-1yk53a0-0 cAfRSg"><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">A qui est destiné "Aide Aux Restaurateurs" ?</p>
183<p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Le site aide-aux-restaurateurs.be est ouvert à tous les restaurateurs situés en France. Les régions et villes sont ajoutées progressivement.</span></p></div></li><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Je souhaite être partenaire de l'initiative</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Super! Contactez-nous au plus vite par email!</span></p><p class="faq__LearnMore-sc-1yk53a0-5 gEWmLQ"><a href="mailto:[email protected]" target="_blank noopener noreferrer" class="faq__LearnMoreLink-sc-1yk53a0-6 bkYtqD">[email protected]</a></p></div></li><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Combien de temps faut-il pour que mon établissement soit repris dans la liste?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Dès que vous vous êtes inscrit et que vous avez complété correctement vos données, votre établissement sera ajouté à la plateforme après vérification et approbation d'un partenaire.</span></p></div></li><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Puis-je adapter mes données après l'inscription?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Oui, vous recevrez après l'inscription un accès unique afin de modifier les informations de votre établissement (par exemple: numéro de téléphone, prestataires de livraison, logo, etc. ), vous pourrez adapter celles-ci à tout moment.</span></p></div></li><li class="faq__Question-sc-1yk53a0-1 dHZHiW"><div itemscope="" itemProp="mainEntity" itemType="https://schema.org/Question" class="faq__QuestionBox-sc-1yk53a0-2 eHZnSZ"><p itemProp="name" class="faq__QuestionName-sc-1yk53a0-3 iPZqCq">Est-ce gratuit d'être repris sur Aide Aux Restaurateurs?</p><p itemscope="" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="faq__QuestionAnswer-sc-1yk53a0-4 WnjBW"><span itemProp="text">Oui! Il n'y a aucuns frais liés au fait d'être repris sur le site.</span></p></div></li></ul></div></div></div></div><div class="layout__PageFooter-sc-22o73l-1 eEFxnU"><div class="footer__Foot-h841p8-0 fFvckx"><div class="footer__Content-h841p8-1 dPqfuG">Fait avec <span as="span" role="img" aria-label="love">â¤ï¸</span> à Bruxelles pour supporter les restaurants Belges</div></div></div></div><div id="gatsby-announcer" style="position:absolute;top:0;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0, 0, 0, 0);white-space:nowrap;border:0" aria-live="assertive" aria-atomic="true"></div></div>
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