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1<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>Product Support for Mission Success | PLEXSYS</title><link rel="icon" type="image/png" sizes="32x32" href="/favicon.png"/><meta name="description" content="PLEXSYS Product Support gives customers tailored support and implementation of its solutions to maximize the effectiveness of our products."/><link rel="canonical" href="https://www.plexsys.com/product-support"/><meta property="og:locale" content="en_US"/><meta property="og:type" content="article"/><meta property="og:title" content="Product Support for Mission Success | PLEXSYS"/><meta property="og:description" content="PLEXSYS Product Support gives customers tailored support and implementation of its solutions to maximize the effectiveness of our products."/><meta property="og:url" content="https://www.plexsys.com/product-support"/><meta property="og:site_name" content="PLEXSYS Interface Products"/><meta property="article:publisher" content="https://www.facebook.com/PlexsysInterface"/><meta property="article:modified_time" content="2021-12-07T21:04:44+00:00"/><meta property="og:image" content="https://www.plexsys.com/graphics/Hero_Innovation.png"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@plexsys"/><meta name="twitter:label1" content="Est. reading time"/><meta name="twitter:data1" content="14 minutes"/><meta name="next-head-count" content="4"/><link rel="preload" href="/_next/static/css/318622bce5bb93a8.css" as="style"/><link rel="stylesheet" href="/_next/static/css/318622bce5bb93a8.css" data-n-g=""/><noscript data-n-css=""></noscript>
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1</head><body class="dark font-source"><div id="__next"><header><div class="MobileMenu"><div class="MobileMenu_Bar"><div class="flex items-center justify-between"><div><a href="/"><img alt="PLEXSYS Logo" srcSet="/_next/image?url=%2FPLEXSYS-White-Logo-800.png&amp;w=256&amp;q=75 1x, /_next/image?url=%2FPLEXSYS-White-Logo-800.png&amp;w=640&amp;q=75 2x" src="/_next/image?url=%2FPLEXSYS-White-Logo-800.png&amp;w=640&amp;q=75" width="250" height="53" decoding="async" data-nimg="1" loading="lazy" style="color:transparent"/></a></div><div class="flex"><button type="button" class="text-white" aria-label="toggle menu"><svg viewBox="0 0 24 24" class="w-10 h-10 fill-current"><path fill-rule="evenodd" d="M4 5h16a1 1 0 0 1 0 2H4a1 1 0 1 1 0-2zm0 6h16a1 1 0 0 1 0 2H4a1 1 0 0 1 0-2zm0 6h16a1 1 0 0 1 0 2H4a1 1 0 0 1 0-2z"></path></svg></button></div></div></div><div class="MobileMenu_Container"><div class="MobileMenu_InnerTop"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" class="h-10 w-10 text-white m-[.3em]"><path d="M6.28 5.22a.75.75 0 00-1.06 1.06L8.94 10l-3.72 3.72a.75.75 0 101.06 1.06L10 11.06l3.72 3.72a.75.75 0 101.06-1.06L11.06 10l3.72-3.72a.75.75 0 00-1.06-1.06L10 8.94 6.28 5.22z"></path></svg></div><div class="MobileMenu_InnerMiddle"><div class="mb-8 px-4"><h4 class="text-xl">Solutions</h4><p class="text-sm max-w-sm m-auto">Our solutions operate integrated.</p></div><div class="mb-8 px-4"><h4 class="text-xl">Services</h4><p class="text-sm max-w-sm m-auto">Our character and expertise drive our commitment to your success and our reputation for integrity, excellence, teamwork, and agility.</p></div><div class="pb-8 px-4"><h4 class="text-xl">About Us</h4><p class="text-sm max-w-sm m-auto">An industry leader in modeling and simulation systems for over 30 years.</p></div><div class="pb-8 px-4"><h4 class="text-xl">Customer Support</h4><p class="text-sm max-w-sm m-auto">We make every customer interaction count—even the small ones because every interface is relevant.</p></div></div><div class="MobileMenu_InnerBottom"><div class="pb-4 flex justify-center"><a href="https://www.linkedin.com/company/plexsys/" target="_blank" rel="noreferrer" class="mx-2 text-white"><span class="sr-only">LinkedIn</span><svg class="h-6 w-6" fill="currentColor" viewBox="0 0 448 512"><path d="M100.28 448H7.4V148.9h92.88zM53.79 108.1C24.09 108.1 0 83.5 0 53.8a53.79 53.79 0 0 1 107.58 0c0 29.7-24.1 54.3-53.79 54.3zM447.9 448h-92.68V302.4c0-34.7-.7-79.2-48.29-79.2-48.29 0-55.69 37.7-55.69 76.7V448h-92.78V148.9h89.08v40.8h1.3c12.4-23.5 42.69-48.3 87.88-48.3 94 0 111.28 61.9 111.28 142.3V448z"></path></svg></a><a href="https://twitter.com/PLEXSYS" target="_blank" rel="noreferrer" class="mx-2 text-white"><span class="sr-only">X (formally Twitter)</span><svg class="h-6 w-6" fill="currentColor" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 23.95 23.97"><path d="M14.26 10.15 23.18 0h-2.11l-7.75 8.81L7.13 0H0l9.35 13.33L0 23.97h2.11l8.18
1-9.31 6.53 9.31h7.13l-9.69-13.82Zm-2.89 3.29-.95-1.33L2.88 1.56h3.25l6.09 8.52.94 1.33 7.91 11.08h-3.25l-6.45-9.04Z"></path></svg></a></div><a href="/contact"><button type="submit" class="inline-flex items-center justify-center rounded-md border border-transparent bg-PLEXSYS-Orange hover:bg-PLEXSYS-Blue px-6 py-3 text-base text-white shadow-sm  focus:outline-none">Contact Us</button></a></div></div><div class="MobileMenu_Container"><div class="MobileMenu_InnerTop"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true" class="h-10 w-10 text-white m-[.3em]"><path fill-rule="evenodd" d="M7.21 14.77a.75.75 0 01.02-1.06L11.168 10 7.23 6.29a.75.75 0 111.04-1.08l4.5 4.25a.75.75 0 010 1.08l-4.5 4.25a.75.75 0 01-1.06-.02z" clip-rule="evenodd"></path></svg></div><div class="MobileMenu_InnerMiddle"><div class="pb-8 px-4"><h4 class="text-xl">Solutions</h4></div><div class="pb-8 px-4"><h4 class="text-PLEXSYS-Orange">Create &amp; Control</h4><ul><li><a href="/ascot-7">ASCOT 7</a></li><li><a href="/ascot-5">ASCOT 5</a></li><li><a href="/dli">Direct Link Interface</a></li><li><a href="/stratasim">StrataSim</a></li></ul></div><div class="pb-8 px-4"><h4 class="text-PLEXSYS-Orange">Communicate</h4><ul><li><a href="/sonomarc">Sonomarc</a></li><li><a href="/plexcomm">PLEXComm</a></li></ul></div><div class="pb-8 px-4"><h4 class="text-PLEXSYS-Orange">Capture &amp; 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Please use one of the contact options below to reach our Product Support Specialists. Alternatively, you can submit a ticket via the Help Desk Website and one of our specialists will contact you.</p><div class=""><dt class="sr-only">Email</dt><dd class="flex"><svg class="flex-shrink-0 h-6 w-6 text-PLEXSYS-Orange" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M3 8l7.89 5.26a2 2 0 002.22 0L21 8M5 19h14a2 2 0 002-2V7a2 2 0 00-2-2H5a2 2 0 00-2 2v10a2 2 0 002 2z"></path></svg><a href="mailto:[email protected]"><span class="ml-3 text-PLEXSYS-Orange">[email protected]</span></a></dd></div><div class="mt-6"><dt class="sr-only">Phone number</dt><dd class="flex"><svg class="flex-shrink-0 h-6 w-6 text-PLEXSYS-Orange" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M3 5a2 2 0 012-2h3.28a1 1 0 01.948.684l1.498 4.493a1 1 0 01-.502 1.21l-2.257 1.13a11.042 
111.042 0 005.516 5.516l1.13-2.257a1 1 0 011.21-.502l4.493 1.498a1 1 0 01.684.949V19a2 2 0 01-2 2h-1C9.716 21 3 14.284 3 6V5z"></path></svg><span class="ml-3">+1.360.838.2520</span></dd></div></div></section><section><div class="container px-5 mx-auto"><hr class="my-16 border-gray-700"/></div></section><section class="bg-gray-900 dark:text-white"><div class="container px-5 pb-16 mx-auto"><h2 class="mb-4 text-3xl font-bold tracking-tight dark:text-white sm:text-4xl sm:leading-none">HELP DESK WEBPAGE</h2><p class="text-base dark:text-white md:text-lg pb-10">The PLEXSYS Help Desk system is designed to provide a convenient way for customers to report an issue, get product assistance, ask a question or provide input for future product improvements. PLEXSYS is very responsive to its customers and wants to ensure their issues and questions are answered as soon as possible. Four main features provide the tools and support to customers worldwide:</p><div class="prose prose-lg dark:text-white lg:max-w-none pb-10"><ul class="list-disc marker:text-PLEXSYS-Orange" role="list"><li>Self-Service Portal </li><li>Messenger</li><li>Chat Transcript</li><li>Email</li></ul></div><a href="https://helpdesk.plexsys.com/login"><button type="submit" class="inline-flex items-center justify-center rounded-md border border-transparent bg-PLEXSYS-Orange hover:bg-PLEXSYS-Blue px-6 py-3 text-base text-white shadow-sm  focus:outline-none">PLEXSYS Support</button></a></div></section></main></div></main><footer class="bg-PLEXSYS-DarkGray z-[100] relative" aria-labelledby="footer-heading"><div class="mx-auto py-12 px-4 sm:px-6 lg:py-16 lg:px-8 container"><div class="xl:grid xl:grid-cols-3 xl:gap-8"><div class="mt-8 xl:mt-0"><div class="pb-10 w-fit"><div><a class="cursor-pointer" href="/"><div><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 629.67 131.38" class="PLEXSYSNav_Logo hover:fill-PLEXSYS-Orange"><defs></defs><g id="Layer_2" data-name="Layer 2"><g id="Layer_1-2" data-name="Layer 1"><path d="M201.73 25.7c10.71 0 28-1.42 22.18 23.39-1.49 6.46-6.12 23.46-31.15 23.46h-10.52l-6.46 27.69h-20.49l17.37-74.5Zm-12 14.87-4 17h6.57c2.68 0 9.53-1.44 11.12-8.24s-3.64-8.81-6.15-8.81ZM240.22 25.73l-17.37 74.5h52.33l4.12-17.66h-31.95l13.25-56.84h-20.38zM302.49 25.69l-17.39 74.54h55.05l4.12-17.66h-34.64l3.47-14.9h32.44l3.47-14.88h-32.44l2.8-11.98h34.64l3.52-15.12h-55.04zM365.52 25.73 378.2 60.9l-31.86 39.33h22.57l19.13-25.5 8.04 25.5h22.76l-14.03-39 28.94-35.5-21.87-.04-17.16 22.88-7.37-22.84h-21.83zM473.93 46.15 493 44.9c6.51-27.86-49-29.76-56.28 1.25-2.71 11.62 5.43 17.2 13.69 20.41 9.52 3.28 18.24 4.37 16.51 11.81-4.38 11.94-22 9.82-20.16-4.72l-19.43 1c-8.13 34.88 52.37 36.77 60.48 2 7.29-31.24-34.23-22-31.52-33.39 2.48-9.78 18.93-7.82 17.64 2.89ZM503.97 25.73l15.62 44.1-7.25 30.4h20.47l7.09-30.4 36.39-44.1h-22l-20 25.77-7.44-25.77h-22.88zM610.06 46.15l19.08-1.25c6.52-27.86-49-29.76-56.27 1.25-2.71 11.62 5.43 17.2 13.69 20.41 9.52 3.28 18.23 4.37 16.5 11.81-4.38 11.94-22 9.82-20.16-4.72l-19.43 1c-8.13 34.88 52.38 36.77 60.49 2 7.29-31.24-34.24-22-31.52-33.39 2.45-9.78 18.91-7.82 17.62 2.89Z" class="cls-1"></path><path id="BotHoriz" d="M11.92 74.07C8.29 65.15 28.72 51.31 68 35.62c5-2 10.09-4.13 9.85-4.56s-10 3.28-13.25 4.57C23.6 51.94 3.77 66.49 7.86 77.49c4.42 11.87 45.05 7.41 90.74-10 42.46-17.52 55.49-28.75 54-30-.57-.25-17.3 12.15-49.49 22.87C56.54 78.13 15 81.56 11.92 74.07Z" class="cls-1"></path><path id="TopHoriz" d="M4.76 58.71c-2.68-9.52 26.9-26.37 68.41-39.82 5.26-1.7 10.8-3.32 10.6-3.78s-10.67 2.41-14.13 3.5C26.18 32.26-3 50.25.25 61.84c3.51 12.52 46 11.54 94.82-2.18 45.53-14.16 73.65-31.1 72.22-32.47-.57-.31-32.63 17.5-66.91 25.61-49.8 13.99-92.61 16.63-95.62 5.91Z" class="cls-1"></path><path id="LeftVert" d="M58 4.23C63.86.88 79.13 22.61 94.32 54.65c1.93 4.06 3.85 8.36 4.12 8.13s-3.22-8.36-4.47-11C78.34 18.15 61.85-3.19 55.17.39c-7.81 4.18.13 38.09 16.63 76.06 16.28 35.21 32.12 55.7 32.8 54.36.12-.49-16.9-24.07-27.48-50.9C60.3 41.2 51.43 8 58 4.23Z" class="cls-1"></path><path id="RightVert" d="M56.16 22.62c5.06-1.43 19.37 16.13 34.32 43.47 1.9 3.46 3.79 7.14 4 6.93s-3.22-7.16-4.42-9.46C74.85 34.44 58.85 16.31 53.4 19.4c-7.29 4.12 1.28 33.81 17.6 66.29 16 30.07 30.88 46.84 31.5 45.63.11-.44-15.9-19.85-26.39-42.85-16.64-33.12-26.84-63.89-19.95-65.85Z" class="cls-1"></path></g></g></svg></div></a></div></div><div>
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