https://websitestore.nyc/assets/SopPage-DC9Jnabi.js

1import{j as e,H as t,C as s}from"./index-CuSY1K9b.js";import{C as a}from"./chevron-right-Dz1APW-J.js";function i(){return e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:19",className:"min-h-screen flex flex-col bg-white",children:[e.jsx(t,{"data-loc":"client/src/pages/SopPage.tsx:20"}),e.jsxs("main",{"data-loc":"client/src/pages/SopPage.tsx:22",className:"flex-1",children:[e.jsx("section",{"data-loc":"client/src/pages/SopPage.tsx:24",className:"relative w-full bg-white pt-32 pb-16 lg:pt-40 lg:pb-24",children:e.jsx("div",{"data-loc":"client/src/pages/SopPage.tsx:25",className:"container mx-auto px-4 lg:px-8",children:e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:26",className:"max-w-3xl",children:[e.jsx("h1",{"data-loc":"client/src/pages/SopPage.tsx:27",className:"font-tight text-black leading-tight mb-6 lg:mb-8",style:{fontFamily:"Inter Tight, sans-serif",fontWeight:700,fontSize:"clamp(32px, 4vw, 56px)"},children:"Client Support Guide"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:34",className:"text-lg lg:text-xl text-gray-700 leading-relaxed max-w-2xl",children:"We're here to help. Choose the support path that matches your needs."})]})})}),e.jsx("section",{"data-loc":"client/src/pages/SopPage.tsx:42",className:"w-full bg-white py-16 lg:py-24 border-t border-gray-200",children:e.jsx("div",{"data-loc":"client/src/pages/SopPage.tsx:43",className:"container mx-auto px-4 lg:px-8",children:e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:44",className:"grid grid-cols-1 md:grid-cols-3 gap-8 lg:gap-12",children:[e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:46",className:"flex flex-col",children:[e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:47",className:"mb-6",children:[e.jsx("div",{"data-loc":"client/src/pages/SopPage.tsx:48",className:"w-12 h-12 bg-black rounded-full flex items-center justify-center mb-4",children:e.jsx("span",{"data-loc":"client/src/pages/SopPage.tsx:49",className:"text-white font-bold text-lg",children:"1"})}),e.jsx("h2",{"data-loc":"client/src/pages/SopPage.tsx:51",className:"text-2xl lg:text-3xl font-tight text-black mb-4",style:{fontFamily:"Inter Tight, sans-serif",fontWeight:700},children:"Make a Virtual Appointment"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:57",className:"text-gray-700 leading-relaxed mb-6",children:"For website projects, connected systems, social media, account reviews, and conversations that require planning."})]}),e.jsxs("a",{"data-loc":"client/src/pages/SopPage.tsx:61",href:"/contact",className:"inline-flex items-center gap-2 bg-black text-white px-6 py-3 font-bold text-sm tracking-wide hover:bg-gray-900 transition-colors duration-200 mt-auto",children:["MAKE AN APPOINTMENT",e.jsx(a,{"data-loc":"client/src/pages/SopPage.tsx:66",size:16})]})]}),e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:71",className:"flex flex-col",children:[e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:72",className:"mb-6",children:[e.jsx("div",{"data-loc":"client/src/pages/SopPage.tsx:73",className:"w-12 h-12 bg-black rounded-full flex items-center justify-center mb-4",children:e.jsx("span",{"data-loc":"client/src/pages/SopPage.tsx:74",className:"text-white font-bold text-lg",children:"2"})}),e.jsx("h2",{"data-loc":"client/src/pages/SopPage.tsx:76",className:"text-2xl lg:text-3xl font-tight text-black mb-4",style:{fontFamily:"Inter Tight, sans-serif",fontWeight:700},children:"Message Website Store"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:82",className:"text-gray-700 leading-relaxed mb-6",children:"For general questions, project updates, and non-emergency assistance."})]}),e.jsxs("a",{"data-loc":"client/src/pages/SopPage.tsx:86",href:"https://wa.me/13478557483",target:"_blank",rel:"noopener noreferrer",className:"inline-flex items-center gap-2 bg-black text-white px-6 py-3 font-bold text-sm tracking-wide hover:bg-gray-900 transition-colors duration-200 mt-auto",children:["MESSAGE ON WHATSAPP",e.jsx(a,{"data-loc":"client/src/pages/SopPage.tsx:93",size:16})]})]}),e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:98",className:"flex flex-col",children:[e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:99",className:"mb-6",children:[e.jsx("div",{"data-loc":"client/src/pages/SopPage.tsx:100",className:"w-12 h-12 bg-black rounded-full flex items-center justify-center mb-4",children:e.jsx("span",{"data-loc":"client/src/pages/SopPage.tsx:101",className:"text-white font-bold text-lg",children:"3"})}),e.jsx("h2",{"data-loc":"client/src/pages/SopPage.tsx:103",className:"text-2xl lg:text-3xl font-tight text-black mb-4",style:{fontFamily:"Inter Tight, sans-serif",fontWeight:700},children:"24/7 Hosting Support"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:109",className:"text-gray-700 leading-relaxed mb-6",children:"For active hosting, domain, server, email, SSL, backup, or website-availability issues."})]}),e.jsxs("a",{"data-loc":"client/src/pages/SopPage.tsx:113",href:"tel:+14806242500",className:"inline-flex items-center gap-2 bg-black text-white px-6 py-3 font-bold text-sm tracking-wide hover:bg-gray-900 transition-colors duration-200 mt-auto",children:["CALL +1 480-624-2500",e.jsx(a,{"data-loc":"client/src/pages/SopPage.tsx:118",size:16})]})]})]})})}),e.jsx("section",{"data-loc":"client/src/pages/SopPage.tsx:126",className:"w-full bg-gray-50 py-12 lg:py-16 border-t border-gray-200",children:e.jsx("div",{"data-loc":"client/src/pages/SopPage.tsx:127",className:"container mx-auto px-4 lg:px-8",children:e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:128",className:"max-w-3xl bg-white border border-gray-300 p-6 lg:p-8",children:[e.jsx("h3",{"data-loc":"client/src/pages/SopPage.tsx:129",className:"text-lg font-bold text-black mb-4",style:{fontFamily:"Inter Tight, sans-serif"},children:"Important Security Notice"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:134",className:"text-gray-700 leading-relaxed",children:"Have your WebsiteStoreNYC.c

1om account number and support PIN ready before calling. For security, do not send your PIN through WhatsApp, email, or website forms."})]})})}),e.jsx("section",{"data-loc":"client/src/pages/SopPage.tsx:142",className:"w-full bg-white py-16 lg:py-24 border-t border-gray-200",children:e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:143",className:"container mx-auto px-4 lg:px-8",children:[e.jsx("h2",{"data-loc":"client/src/pages/SopPage.tsx:144",className:"text-3xl lg:text-4xl font-tight text-black mb-12 lg:mb-16",style:{fontFamily:"Inter Tight, sans-serif",fontWeight:700},children:"Common Questions"}),e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:151",className:"grid grid-cols-1 lg:grid-cols-2 gap-12 lg:gap-16",children:[e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:153",className:"space-y-12",children:[e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:155",children:[e.jsx("h3",{"data-loc":"client/src/pages/SopPage.tsx:156",className:"text-xl font-bold text-black mb-3",style:{fontFamily:"Inter Tight, sans-serif"},children:"Which support option should I use?"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:161",className:"text-gray-700 leading-relaxed",children:"Use the appointment option for planning conversations, website projects, and system reviews. Message us on WhatsApp for quick questions and updates. Call the hosting line only for active server, domain, or website-availability issues."})]}),e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:167",children:[e.jsx("h3",{"data-loc":"client/src/pages/SopPage.tsx:168",className:"text-xl font-bold text-black mb-3",style:{fontFamily:"Inter Tight, sans-serif"},children:"What qualifies as an urgent hosting issue?"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:173",className:"text-gray-700 leading-relaxed",children:"Your website is down or unreachable. Your email is not working. You cannot access your account. Your SSL certificate has expired. You need an immediate backup or recovery. These are the situations where calling the 24/7 line is appropriate."})]}),e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:179",children:[e.jsx("h3",{"data-loc":"client/src/pages/SopPage.tsx:180",className:"text-xl font-bold text-black mb-3",style:{fontFamily:"Inter Tight, sans-serif"},children:"What information should I prepare?"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:185",className:"text-gray-700 leading-relaxed",children:"For appointments: have your project goals and timeline in mind. For WhatsApp: describe your question clearly. For hosting support: have your account number, support PIN, and a description of the issue ready."})]})]}),e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:192",className:"space-y-12",children:[e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:194",children:[e.jsx("h3",{"data-loc":"client/src/pages/SopPage.tsx:195",className:"text-xl font-bold text-black mb-3",style:{fontFamily:"Inter Tight, sans-serif"},children:"What Website Store can handle directly"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:200",className:"text-gray-700 leading-relaxed",children:"Website updates and changes. System configuration and integration. Content updates and social media management. Account troubleshooting. Billing questions. Hosting and domain management. Email setup and support."})]}),e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:206",children:[e.jsx("h3",{"data-loc":"client/src/pages/SopPage.tsx:207",className:"text-xl font-bold text-black mb-3",style:{fontFamily:"Inter Tight, sans-serif"},children:"What may require assistance from a hosting or third-party provider"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:212",className:"text-gray-700 leading-relaxed",children:"Advanced server configuration. Custom SSL certificates. Specialized security audits. Third-party API integration issues. Payment processor disputes. Some complex database issues may require specialized support."})]}),e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:218",children:[e.jsx("h3",{"data-loc":"client/src/pages/SopPage.tsx:219",className:"text-xl font-bold text-black mb-3",style:{fontFamily:"Inter Tight, sans-serif"},children:"How project changes and new features are reviewed"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:224",className:"text-gray-700 leading-relaxed",children:"Submit requests through your appointment or WhatsApp message. We'll review the scope and timeline. If the work is included in your plan, we'll schedule it. If it's additional work, we'll discuss pricing and timeline before starting."})]})]})]})]})}),e.jsx("section",{"data-loc":"client/src/pages/SopPage.tsx:234",className:"w-full bg-black py-16 lg:py-24",children:e.jsxs("div",{"data-loc":"client/src/pages/SopPage.tsx:235",className:"container mx-auto px-4 lg:px-8 text-center",children:[e.jsx("h2",{"data-loc":"client/src/pages/SopPage.tsx:236",className:"text-3xl lg:text-4xl font-tight text-white mb-6 lg:mb-8",style:{fontFamily:"Inter Tight, sans-serif",fontWeight:700},children:"Ready to get started?"}),e.jsx("p",{"data-loc":"client/src/pages/SopPage.tsx:242",className:"text-lg text-gray-300 mb-8 max-w-2xl mx-auto",children:"Choose your support path above or reach out with any questions."}),e.jsxs("a",{"data-loc":"client/src/pages/SopPage.tsx:245",href:"/contact",className:"inline-flex items-center gap-2 bg-white text-black px-8 py-4 font-bold text-sm tracking-wide hover:bg-gray-100 transition-colors duration-200",children:["MAKE AN APPOINTMENT",e.jsx(a,{"data-loc":"client/src/pages/SopPage.tsx:250",size:16})]})]})})]}),e.jsx("footer",{"data-loc":"client/src/pages/SopPage.tsx:257",children:e.jsx(s,{"data-loc":"client/src/pages/SopPage.tsx:258"})})]})}export{i as default};