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https://www.muxity.net/support/tickets/new

html muxity.net collected 2026-10-05 02:33:52 UTC 27,963 bytes, 553 lines download raw bytes

1<!DOCTYPE html>
2       
3        <!--[if lt IE 7]><html class="no-js ie6 theme-switcher-launched dew-dsm-theme " lang="fr" dir="ltr" data-date-format="non_us"><![endif]-->       
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8        <!--[if (gt IE 10)|!(IE)]><!--><html class="no-js  theme-switcher-launched dew-dsm-theme " lang="fr" dir="ltr" data-date-format="non_us"><!--<![endif]-->
9	<head>
10		
11		<!-- Title for the page -->
12<title> Envoyer un ticket : Muxity.net : la fibre par les airs </title>
13
14<!-- Meta information -->
15
16      <meta charset="utf-8" />
17      <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" />
18      <meta name="description" content= "" />
19      <meta name="author" content= "" />
20       <meta property="og:title" content="Envoyer un ticket" />  <meta property="og:url" content="https://www.muxity.net/support/tickets/new" />  <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1000203801/logo/j2tQyVpmO0wFsjc8Bs0JGrlf3gc3VGdVnQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20261003%2Fus-east-1%2Fs3%2Faws4_request&amp;amp;X-Amz-Date=20261003T173418Z&amp;amp;X-Amz-Expires=604800&amp;amp;X-Amz-SignedHeaders=host&amp;amp;X-Amz-Signature=d70d88fa2d895c0493582728bdd49107b0a1fa113ddbfa31ac78b4036e87b07d" />  <meta property="og:site_name" content="Muxity.net : la fibre par les airs" />  <meta property="og:type" content="article" />  <meta name="twitter:title" content="Envoyer un ticket" />  <meta name="twitter:url" content="https://www.muxity.net/support/tickets/new" />  <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1000203801/logo/j2tQyVpmO0wFsjc8Bs0JGrlf3gc3VGdVnQ.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20261003%2Fus-east-1%2Fs3%2Faws4_request&amp;amp;X-Amz-Date=20261003T173418Z&amp;amp;X-Amz-Expires=604800&amp;amp;X-Amz-SignedHeaders=host&amp;amp;X-Amz-Signature=d70d88fa2d895c0493582728bdd49107b0a1fa113ddbfa31ac78b4036e87b07d" />  <meta name="twitter:card" content="summary" />  <link rel="canonical" href="https://www.muxity.net/support/tickets/new" /> 
21
22<!-- Responsive setting -->
23<link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/11018229322/fav_icon/VvtFYWRuxH0F047wGtOT_py8ebn2I1RBMA.png" />
24        <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/11018229322/fav_icon/VvtFYWRuxH0F047wGtOT_py8ebn2I1RBMA.png" />
25        <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/11018229322/fav_icon/VvtFYWRuxH0F047wGtOT_py8ebn2I1RBMA.png" />
26        <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/11018229322/fav_icon/VvtFYWRuxH0F047wGtOT_py8ebn2I1RBMA.png" />
27        <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=5.0, user-scalable=yes" /> 
28		
29		<!-- Adding meta tag for CSRF token -->
30		<meta name="csrf-param" content="authenticity_token" />
31<meta name="csrf-token" content="vRihSgb2dqyKgbM3Y6laLFWd2HK2WouAXnerUk8kNc0lxpf48KODPbGFRw7irJGevViYe1m0QW+HGERS6xPBxQ==" />
32		<!-- End meta tag for CSRF token -->
33		
34		<!-- Fav icon for portal -->
35		<link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/11018229322/fav_icon/VvtFYWRuxH0F047wGtOT_py8ebn2I1RBMA.png' />
36
37		<!-- Base stylesheet -->
38 
39		<link rel="stylesheet" media="print" href="https://assets10.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" />
40	  		<link rel="stylesheet" media="screen" href="https://assets9.freshdesk.com/assets/cdn/portal_utils-efee955c6d4d597bbe47e6b1131e34c2285ebedc6cc00acbabc0e37f48a8629a.css" />
41
42		
43		<!-- Theme stylesheet -->
44
45		<link href="/support/theme.css?v=4&amp;d=1671383436" media="screen" rel="stylesheet" type="text/css">
46
47		<!-- Google font url if present -->
48		<link href='https://fonts.googleapis.com/css?family=Open+Sans+Condensed:300,300italic,700' rel='stylesheet' type='text/css' nonce='evnB5NDdUwiDoQZ3chQ1Rw=='>
49
50		<!-- Including default portal based script framework at the top -->
51		
51<script src="https://assets7.freshdesk.com/assets/cdn/portal_head_v2-42db32fda0d580ef2a2696d2a5027d91fc5799709f745764cc90fe00971eae55.js"></script>
51
52		<!-- Including syntexhighlighter for portal -->
53		
53<script src="https://assets4.freshdesk.com/assets/cdn/prism-96c3735a6ff19327135da540127d6909048554034f47dd1901366ba2f1c038e9.js"></script>
53
54
55		
56
57		<!-- Access portal settings information via javascript -->
58		 
58<script type="text/javascript">     var portal = {"language":"fr","name":"Muxity.net : la fibre par les airs","contact_info":"","current_page_name":"submit_ticket","current_tab":null,"vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":88309,"preferences":{"bg_color":"#efefef","header_color":"#252525","help_center_color":"#f9f9f9","footer_color":"#777777","tab_color":"#006063","tab_hover_color":"#4c4b4b","btn_background":"#ffffff","btn_primary_background":"#6c6a6a","baseFont":"Helvetica Neue","textColor":"#333333","headingsFont":"Open Sans Condensed","headingsColor":"#333333","linkColor":"#049cdb","linkColorHover":"#036690","inputFocusRingColor":"#f4af1a","nonResponsive":false},"image_placeholders":{"spacer":"https://assets7.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets1.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets6.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":false};     var attachment_size = 20;     var blocked_extensions = "";     var allowed_extensions = "";     var store = { 
59        ticket: {},
60        portalLaunchParty: {} };    store.portalLaunchParty.ticketFragmentsEnabled = true;    store.portalLaunchParty.channelIdentifierFieldsEnabled = true;    store.pod = "us-east-1";    store.region = "US"; </script>
60 
61
62
63			
64	</head>
65	<body>
66            	
67		
68		
69		<div class="page">
70	
71	<header class="banner">
72		<div class="banner-wrapper">
73			<div class="banner-title">
74				<a href="http://support.muxity.net"class='portal-logo'><span class="portal-img"><i></i>
75                    <img src='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/1000203801/logo/j2tQyVpmO0wFsjc8Bs0JGrlf3gc3VGdVnQ.png' alt="Logo"
76                        onerror="default_image_error(this)" data-type="logo" />
77                 </span></a>
78				<h1 class="ellipsis heading">Muxity.net : la fibre par les airs</h1>
79			</div>
80			<nav class="banner-nav">
81				 <div class="welcome">Bienvenue <b></b> </div>  <b><a href="/support/login"><b>Connexion</b></a></b> &nbsp;<b><a href="/support/signup"><b>S'inscrire</b></a></b>
82			</nav>
83		</div>
84	</header>
85	<nav class="page-tabs" >
86		
87			<a data-toggle-dom="#header-tabs" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a>
88			<div class="nav-link" id="header-tabs">
89				
90					
91						<a href="/support/home" class="">Accueil</a>
92					
93				
94					
95						<a href="/support/solutions" class="">Solutions</a>
96					
97				
98			</div>
99		
100	</nav>
101
102	
103	<!-- Search and page links for the page -->
104	
105
106	<!-- Notification Messages -->
107	 <div class="alert alert-with-close notice hide" id="noticeajax"></div> 
108
109	<div class="c-wrapper">		
110		<section class="content main rounded-6 fc-new-ticket">
111	<!-- Heading is shown when a portal has only one form associated -->
112	<h3 class="heading fc-new-ticket-heading">Envoyer un ticket</h3>
113
114	
115
116
117
118  <form class="form-portal ticket-form" id="new_helpdesk_ticket" rel="validate" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="&#x2713;" autocomplete="off" /><input type="hidden" name="authenticity_token" value="8GZkuY26dMdQNY1k3g/3W20u1WeenOATLuvu/qq8/OdouFILe++BVmsxeV1fCjzpheuVbnFyKvz3hAH+DosI7w==" autocomplete="off" />
119    
120          <div class="control-group  " >
121               <label class=" required control-label requester-label " for="helpdesk_ticket_email">Demandeur</label>
122            <div class="controls   ">
123              
124	<div class="row-fluid">
125	<input value="" class="span12 email required" placeholder="E-mail" data-remote="true" type="email" name="helpdesk_ticket[email]" id="helpdesk_ticket_email" />
126
127	<div id="name_field" class="default_name_field hide">
128	<input class="text span12 name_field" placeholder="Votre nom" 
129	name="helpdesk_ticket[name]" type="text" />
130	</div>
131
132	</div>
133
134
135
136            </div> 
137          </div>
138          <div class="control-group  " >
139               <label class=" required control-label subject-label " for="helpdesk_ticket_subject">Objet</label>
140            <div class="controls   ">
141              <input class=" required text span12" placeholder="" type="text" name="helpdesk_ticket[subject]" id="helpdesk_ticket_subject" />
142            </div> 
143          </div>
144          <div class="control-group  " >
145               <label class=" required control-label description-label " for="helpdesk_ticket_description">Description</label>
146            <div class="controls   ">
147               <textarea class=" required_redactor html_paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[ticket_body_attributes][description_html]" id="helpdesk_ticket_ticket_body_attributes_description_html">
148</textarea>  <div class="single_file">
149<div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal">
150  <div class="attachments-list-wrap">
151    <div class="attachments-list-form" id="ticket-container">
152      
153      <div class="attachment_contents">
154        <div id="ticket-attachments" class="attachments-wrap shared_attachment_list">
155
156
157
158        </div>
159      </div>
160    </div>
161
162    <div class="clearfix"></div>
163      <div class="hidden_upload">
164      <div class="add_attachment attachment-label"><span>+</span> Joindre un fichier</div>
165        <input type="file" name="emptyfile"
166                    id="ticket_file"
167                    data-attach-id="ticket"
168                    nameWhenFilled="helpdesk_ticket[attachments][][resource]"
169                    fileContainer="ticket-container"
170                    fileList="ticket-attachments"
171                    sendFocusTo="ticket-body"
172                    max_size="20"
173                    max_attachment= ""
174                    >
175      </div>
176
177
178  </div>
179
180  <!-- screenshot-->
181  <!--screenshot end -->
182
183</div>
184
185     
185<script id="file-list-template" type="text/x-jquery-tmpl" nonce="evnB5NDdUwiDoQZ3chQ1Rw==">  
186  <div class="item">
187    <span class="{{if (!file_valid) }} alert-invalid {{/if}}">
188      ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - 
189    </span>
190    <span> 
191      {{if (file_valid) }}
192        <a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a>
193      {{/if}}
194      {{if (!file_valid)}}
195        {{if (is_blocked) }}
196          <div>
197            <span class="alert-invalid-attach-text">
198              Votre type de pièce jointe n&#39;est pas pris en charge.(Non ajouté)
199            </span>
200          </div>
201        {{else}}
202          <div>
203            <span class="alert-invalid-attach-text">
204              Dépasse la taille définie pour les pièces jointes(Non ajouté)
205            </span>
206          </div>
207        {{/if}}
208      {{/if}}
209    </span>
210  </div>
211</script>
211
212
213
214
215
216    
216<script type="text/javascript" nonce="evnB5NDdUwiDoQZ3chQ1Rw==">
217      // Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element
218      jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function(){
219        jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({
220              'background-color': 'inherit',
221              'background-image': 'inherit',
222              'color': 'inherit',
223              'box-shadow': 'inherit'
224          });
225      });
226      jQuery('li.portal-attach a.attach-link-wrap')
227        .bind('mouseover', function(){
228          jQuery(this).removeAttr('style');
229        })
230        .bind('mousemove', function(event){
231          // Fix to move "Browse" button along with mouse pointer - fix for IE.
232          p=jQuery(this).find('div').first();
233          newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0));
234          window.title = newLeft;
235          p.css({left: newLeft, top: 0});
236        })
237    </script>
237
238
239
240
241
242</div>
243 
244            </div> 
245          </div>
246  <!-- block ends here for fragment cache -->
247      <div class="control-group">
248          <div class="controls recaptcha-control">
vendor: 135 bytes, lines 248-249
248
249              <script src="https://www.recaptcha.net/recaptcha/enterprise.js" async defer  nonce='evnB5NDdUwiDoQZ3chQ1Rw=='></script>
250<div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{theme: "white"}"></div>
251          <noscript>
252            <div>
253              <div style="width: 302px; height: 422px; position: relative;">
254                <div style="width: 302px; height: 422px; position: absolute;">
255                  <iframe
256                    src="https://www.recaptcha.net/recaptcha/enterprise/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ"
257                    name="ReCAPTCHA"
258                    style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;">
259                  </iframe>
260                </div>
261              </div>
262              <div style="width: 300px; height: 60px; border-style: none;
263                bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px;
264                background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;">
265                <textarea name="g-recaptcha-response"
266                  class="g-recaptcha-response"
267                  style="width: 250px; height: 40px; border: 1px solid #c1c1c1;
268                  margin: 10px 25px; padding: 0px; resize: none;">
269                </textarea>
270              </div>
271            </div>
272          </noscript>
273
274
275          </div>
276      </div>
277    <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36" autocomplete="off" />
278    <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles" autocomplete="off" />
279    <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false" autocomplete="off" />    <input type="hidden" name="meta[referrer]" id="meta_referrer" value="" autocomplete="off" />
280      <input type="hidden" name="helpdesk_ticket[form_id]" id="helpdesk_ticket_form_id" value="317" autocomplete="off" />
281
282    <div class="form-actions">
283      <input type="submit" name="commit" value="Envoyer" id="helpdesk_ticket_submit" class="btn btn-primary" data-disable-with="Envoyer" />
284      <a class="btn" href="/support/home">Annuler</a>
285    </div>
286
287    
288</form>  
288<script src="https://assets8.freshdesk.com/assets/cdn/lookup_field-fbaae59ac52f80ac49090db27333b303849342f4c1f4fd8495c6f6a3f1a48e9d.js" nonce="evnB5NDdUwiDoQZ3chQ1Rw=="></script>
288
289  
289<script nonce="evnB5NDdUwiDoQZ3chQ1Rw==">
290//<![CDATA[
291
292      jQuery(document).on('focus', '.redactor_editor', function() {
293        jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'none'})
294        jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').removeClass('error-group')
295      });
296      jQuery(document).on('blur', '.redactor_editor', function() {
297        if(!jQuery('#helpdesk_ticket_ticket_body_attributes_description_html').data('redactor').isNotEmpty()){
298          jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'block'})
299          jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').addClass('error-group')
300        }
301      });
302
303    (function($){
304      var populateRequestForm = function(){
305        var requester_input = $('#helpdesk_ticket_email');
306        requester_input.val("").trigger('focusout');
307      };
308      jQuery(document).ready(function(){
309        populateRequestForm();
310        jQuery('#meta_referrer').val(document.referrer.escapeHTML());
311        if( jQBrowser.desktop ){
312          var redactor_type = "anonymous-ticket"
313          invokeRedactor('helpdesk_ticket_ticket_body_attributes_description_html', redactor_type)
314        }
315
316        var focus_element = Form.findFirstElement(document.forms[0]);
317        if ($(focus_element).prop('id')  == "helpdesk_ticket_ticket_body_attributes_description_html"){
318          jQuery(focus_element).data('redactor').$editor.focus();
319        } else {
320          Form.focusFirstElement(document.forms[0]);
321        }
322
323        jQuery(".dynamic_sections")
324          .on("change", function(e){
325            var id;
326            var fieldId = this.id;
327            var $el = jQuery(this);
328            var selected = $el.find(':selected');
329            if (selected.length > 0){
330              id = selected.data().id;
331            }
332            var nextElements = $el.closest('div.control-group').nextAll();
333            nextElements.each(jQuery.proxy(function(index, dataItem){
334              if (jQuery(dataItem).hasClass('ticket_section'))
335                dataItem.remove();
336              else
337                return false;
338            },this));
339            var picklistElementSelector = '.'+fieldId+'_picklist_section_'+id;
340            var element = jQuery(picklistElementSelector).parent();
341            var transformedElements;
342            if(element.length != 0) {
343              transformedElements = jQuery(jQuery(picklistElementSelector).val()
344                    .replace(new RegExp('&lt', 'g'), '<')
345                    .replace(new RegExp('&gt', 'g'), '>'));
346              transformedElements.insertAfter(jQuery("#"+this.id).parents('.control-group'));
347              initLookupFields(transformedElements, true);
348            }
349        });
350        jQuery('.dynamic_sections, [id^="helpdesk_ticket_custom_field_"]:not(".nested_field")').trigger('change');
351        jQuery('[id^="helpdesk_ticket_custom_field_"][type*="checkbox"]').val(1).trigger('change');
352        initLookupFields();
353      });
354
355
356
357      jQuery("#helpdesk_ticket_email").focusout(function(){
358        var ticket_email = jQuery("#helpdesk_ticket_email").val();
359        if(false){
360          jQuery.ajax({
361            type: 'POST',
362            data: {email : ticket_email},
363            datatype: 'json',
364            url: "/helpdesk/commons/user_companies",
365            success: function(data){
366              if(data != false){
367                jQuery('#helpdesk_ticket_company_id').empty();
368
369                jQuery.each(data, function(key, val){
370                  jQuery("<option/>").val(val[1]).html(val[0]).appendTo("#helpdesk_ticket_company_id");
371                });
372
373                if(!jQuery("#cc_emails").hasClass("non_company_ccs")){
374                  jQuery("#helpdesk_ticket_company_id").on("change", function(){
375                    jQuery("#cc_emails_filter").select2('val', '').empty();
376                  });
377                }
378
379                jQuery('#helpdesk_ticket_company_id').val('').change();
380                jQuery('.company-label').parent().insertAfter(jQuery("#helpdesk_ticket_email"));
381                jQuery('#helpdesk_ticket_company_id').removeAttr("disabled");
382                jQuery('.company-label').parent().slideDown();
383                jQuery('#add-cc-button').slideDown();
384              }else{
385                jQuery('#helpdesk_ticket_company_id').attr("disabled", true);
386                jQuery('.company-label').parent().slideUp();
387                if(false)
388                  jQuery('#add-cc-button, #cc-emails').slideUp();
389              }
390            }
391          });
392        }
393      }).trigger("focusout");
394
395      var form_submitted = false;
396      jQuery('#new_helpdesk_ticket [type=submit]').click(function(event) {
397        var _form = jQuery('#new_helpdesk_ticket');
398        var validForm = _form.valid();
399        _form.find('.datepicker_popover').each(function(index) {
400          validForm = jQuery(this).valid() && validForm;
401        });
402
403        if(validForm) {
404          jQuery(this).removeClass('cancel');
405        } else {
406          jQuery(this).addClass('cancel');
407          return false;
408        }
409
410        var cc_emails = _form.find('input[name="cc_emails"]')
411        var cc_emails_val = cc_emails.val()
412        if (cc_emails_val && cc_emails_val.split(",").length >= 50) {
413          alert('You can add upto 50 CC emails');
414          return false;
415        }
416
417        if(getFromSessionStorage('seenArticlesArray') && getFromSessionStorage('seenArticlesArray').length > 0){
418          var _seenArticles = getFromSessionStorage('seenArticlesArray').slice().splice(-50); // only taking last 50 items
419          jQuery('#meta_seen_articles').val(JSON.stringify(_seenArticles));
420          removeFromSessionStorage('seenArticlesArray');
421        }
422        _form.find("button, a.btn").attr('disabled',true);
423      });
424
425      $(window).on('load', function() {
426        $('[id^="helpdesk_ticket_group_"]').trigger('change');
427      });
428
429  })(jQuery);
430
431//]]>
432</script>
432
433    
433<script nonce="evnB5NDdUwiDoQZ3chQ1Rw==">
434//<![CDATA[
435
436      (function($){
437        $(document).ready(function(){
438          $("#helpdesk_ticket_email").focusout(function(){
439            var ticket_email = $("#helpdesk_ticket_email").val().trim().toLowerCase();
440            var current_user_email = "";
441            var $nameField = $("#name_field");
442            (ticket_email === current_user_email || !ticket_email.isValidEmail()) ? $nameField.hide() : $nameField.slideDown();
443          });
444        });
445      })(jQuery);
446
447//]]>
448</script>
448
449 
449<script type="text/javascript" nonce="evnB5NDdUwiDoQZ3chQ1Rw==">
450  var ticketFormsDropdown = document.getElementById('helpdesk_ticket_forms_dropdown');
451
452  if (ticketFormsDropdown) {
453    var ticketFormPageTitle = document.querySelector('.fc-new-ticket-heading');
454
455    ticketFormPageTitle && ticketFormPageTitle.classList.add('hide');
456  }
457</script>
457
458
459
460</section>
461
462<section class="sidebar content-light rounded-6 hide ticket-search" id="new-ticket-search">
463<br />
464</section>
465	</div>
466
467	
468	<footer class="footer rounded-6">
469		<nav class="footer-links">
470			
471					
472						<a href="/support/home" class="">Accueil</a>
473					
474						<a href="/support/solutions" class="">Solutions</a>
475					
476			
477			
478			
479		</nav>
480	</footer>
481	
482
483
484</div>
485
486
487
488			
488<script src="https://assets1.freshdesk.com/assets/cdn/portal_bottom-0b542a3792769c04d80d3d46525247af843ab47fc6068baf5e6d7e4397b85a02.js"></script>
488
489
490		
490<script src="https://assets3.freshdesk.com/assets/cdn/redactor-eef0d60809765e5c12fb5df79e77faec248cc5f349dbeb7e46f29345562d4462.js"></script>
490 
491		
491<script src="https://assets5.freshdesk.com/assets/cdn/lang/fr-f9ba51f8fe0372c5f31fa7b0409b2ee9bd602a8610e4cd3ad8d5937906522bb8.js"></script>
491
492		<!-- for i18n-js translations -->
493  		
493<script src="https://assets5.freshdesk.com/assets/cdn/i18n/portal/fr-f379cfe1fdfd3a4a15dfec8c3158bb638e16570a82ae70fa92a1d6031013662b.js"></script>
493
494		<!-- Including default portal based script at the bottom -->
495		
495<script nonce="evnB5NDdUwiDoQZ3chQ1Rw==">
496//<![CDATA[
497	
498	jQuery(document).ready(function() {
499					
500		// Setting the locale for moment js
501		moment.lang('fr');
502
503		var validation_meassages = {"required":"Ce champ est requis.","remote":"Veuillez corriger ce champ.","email":"Veuillez saisir une adresse e-mail valide.","url":"Veuillez saisir une adresse URL valide.","date":"Veuillez saisir une date valide.","dateISO":"Veuillez saisir une date valide (ISO).","number":"Veuillez saisir un numéro valide.","digits":"Veuillez saisir des chiffres uniquement.","creditcard":"Veuillez saisir un numéro de carte bancaire valide.","equalTo":"Veuillez saisir la même valeur à nouveau.","two_decimal_place_warning":"La valeur ne peut contenir plus de 2 chiffres décimaux","select_atleast_one":"Sélectionnez au moins une option.","select2_minimum_limit":"Veuillez saisir au moins %{char_count} lettres","select2_maximum_limit":"Vous pouvez uniquement choisir %{limit} %{container}","integration_no_match":"aucune donnée correspondante...","ember_method_name_reserved":"Ce nom est réservé et ne peut être utilisé. Veuillez choisir un autre nom."}	
504
505		jQuery.extend(jQuery.validator.messages, validation_meassages );
506
507
508		jQuery(".call_duration").each(function () {
509			var format,time;
510			if (jQuery(this).data("time") === undefined) { return; }
511			if(jQuery(this).hasClass('freshcaller')){ return; }
512			time = jQuery(this).data("time");
513			if (time>=3600) {
514			 format = "hh:mm:ss";
515			} else {
516				format = "mm:ss";
517			}
518			jQuery(this).html(time.toTime(format));
519		});
520	});
521
522	// Shortcuts variables
523	var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}};
524	
525	// Date formats
526	var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}};
527
528	var lang = { 
529		loadingText: "Veuillez patienter...",
530		viewAllTickets: "Voir tous les tickets"
531	};
532
533
534//]]>
535</script>
535 
536
537		
538
539		
540		
540<script type="text/javascript">
541     		I18n.defaultLocale = "en";
542     		I18n.locale = "fr";
543		</script>
543
544			
545    	
546
547
548		<!-- Include dynamic input field script for signup and profile pages (Mint theme) -->
549
550		<!-- Include portal disallowed links -->
551		
552	</body>
553</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.