https://www.quickcase.app/assets/js/bdd2e702.00719e4c.js

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updated",id:"last-updated",level:2}],u={toc:s},c="wrapper";function p(t){let{components:e,...o}=t;return(0,r.kt)(c,(0,a.Z)({},u,o,{components:e,mdxType:"MDXLayout"}),(0,r.kt)("h1",{id:"privacy-policy"},"Privacy policy"),(0,r.kt)("h2",{id:"contact-details"},"Contact details"),(0,r.kt)("p",null,"Questions, complaints and requests regarding this policy can be addressed to:"),(0,r.kt)("p",null,(0,r.kt)("strong",{parentName:"p"},"Email"),": ",(0,r.kt)("a",{parentName:"p",href:"mailto:[email protected]"},"[email protected]")),(0,r.kt)("h2",{id:"purpose"},"Purpose"),(0,r.kt)("p",null,"This privacy notice tells you what to expect us to do with your personal information."),(0,r.kt)("h2",{id:"what-information-we-collect-use-and-why"},"What information we collect, use, and why"),(0,r.kt)("p",null,"We collect or use the following information to ",(0,r.kt)("strong",{parentName:"p"},"provide and improve products and services for clients"),":"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Names and contact details"),(0,r.kt)("li",{parentName:"ul"},"Payment details (including card or bank information for transfers and direct debits)"),(0,r.kt)("li",{parentName:"ul"},"Usage data (including information about how you interact with and use our website, products and services)"),(0,r.kt)("li",{parentName:"ul"},"Information relating to compliments or complaints"),(0,r.kt)("li",{parentName:"ul"},"Records of meetings and decisions")),(0,r.kt)("p",null,"We collect or use the following personal information for the ",(0,r.kt)("strong",{parentName:"p"},"operation of client or customer accounts"),":"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Names and contact details"),(0,r.kt)("li",{parentName:"ul"},"Purchase or service history"),(0,r.kt)("li",{parentName:"ul"},"Account information, including registration details"),(0,r.kt)("li",{parentName:"ul"},"Technical data, including information about browser and operating systems")),(0,r.kt)("p",null,"We collect or use the following personal information for ",(0,r.kt)("strong",{parentName:"p"},"dealing with queries, complaints or claims"),":"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Names and contact details"),(0,r.kt)("li",{parentName:"ul"},"Account information"),(0,r.kt)("li",{parentName:"ul"},"Purchase or service history"),(0,r.kt)("li",{parentName:"ul"},"Customer or client accounts and records")),(0,r.kt)("h2",{id:"lawful-bases-and-data-protection-rights"},"Lawful bases and data protection rights"),(0,r.kt)("p",null,"Under UK data protection law, we must have a \u201clawful basis\u201d for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO\u2019s website."),(0,r.kt)("p",null,"Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO\u2019s website:"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Your right of access")," - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may 

1not receive all the information you ask for. ",(0,r.kt)("a",{parentName:"li",href:"https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#roa"},"You can read more about this right here.")),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Your right to rectification")," - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. ",(0,r.kt)("a",{parentName:"li",href:"https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtr"},"You can read more about this right here.")),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Your right to erasure")," - You have the right to ask us to delete your personal information. ",(0,r.kt)("a",{parentName:"li",href:"https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rte"},"You can read more about this right here.")),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Your right to restriction of processing")," - You have the right to ask us to limit how we can use your personal information. ",(0,r.kt)("a",{parentName:"li",href:"https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtrop"},"You can read more about this right here.")),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Your right to object to processing")," - You have the right to object to the processing of your personal data. ",(0,r.kt)("a",{parentName:"li",href:"https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rto"},"You can read more about this right here.")),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Your right to data portability")," - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. ",(0,r.kt)("a",{parentName:"li",href:"https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtdp"},"You can read more about this right here.")),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Your right to withdraw consent")," - When we use consent as our lawful basis you have the right to withdraw your consent at any time. ",(0,r.kt)("a",{parentName:"li",href:"https://ico.org.uk/for-organisations/advice-for-small-organisations/create-your-own-privacy-notice/your-data-protection-rights/#rtwc"},"You can read more about this right here."))),(0,r.kt)("p",null,"If you make a request, we must respond to you without undue delay and in any event within one month."),(0,r.kt)("p",null,"To make a data protection rights request, please contact us using the contact details at the top of this privacy notice."),(0,r.kt)("h3",{id:"our-lawful-bases-for-the-collection-and-use-of-your-data"},"Our lawful bases for the collection and use of your data"),(0,r.kt)("p",null,"Our lawful bases for collecting or using personal information to ",(0,r.kt)("strong",{parentName:"p"},"provide and improve products and services for clients")," are:"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time."),(0,r.kt)("li",{parentName:"ul"},"Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.")),(0,r.kt)("p",null,"Our lawful bases for collecting or using personal information for the ",(0,r.kt)("strong",{parentName:"p"},"operation of client or customer accounts")," are:"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Contract \u2013 we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.")),(0,r.kt)("p",null,"Our lawful bases for collecting or using personal information for ",(0,r.kt)("strong",{parentName:"p"},"dealing with queries, complaints or claims")," are:"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.")),(0,r.kt)("h2",{id:"where-we-get-personal-information-from"},"Where we get personal information from"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Directly from you")),(0,r.kt)("h2",{id:"how-long-we-keep-information"},"How long we keep information"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Customer contracts"),": 10 years from the date of contract termination"),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Customer details"),": 10 years from the date of contract termination"),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Customer feedback"),": 3 years from the date of collection"),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Customer payment details"),": 3 years from the date of collection"),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Customer invoices"),": 10 years from invoice date"),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Sales & support contact details"),": 5 years from the date of the last query"),(0,r.kt)("li",{parentName:"ul"},(0,r.kt)("strong",{parentName:"li"},"Sales & support queries"),": 5 years from the date of query resolution")),(0,r.kt)("h2",{id:"who-we-sh

1are-information-with"},"Who we share information with"),(0,r.kt)("h3",{id:"data-processors"},"Data processors"),(0,r.kt)("h4",{id:"google-cloud-emea-limited"},"Google Cloud EMEA Limited"),(0,r.kt)("p",null,"This data processor does the following activities for us:"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Storage of contact details, contracts, emails, feedback")),(0,r.kt)("h4",{id:"freshworks-inc"},"Freshworks Inc."),(0,r.kt)("p",null,"This data processor does the following activities for us:"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Processing of sales and support queries"),(0,r.kt)("li",{parentName:"ul"},"Storage of query details and contact (name, email address, organisation)")),(0,r.kt)("h3",{id:"others-we-share-personal-information-with"},"Others we share personal information with"),(0,r.kt)("ul",null,(0,r.kt)("li",{parentName:"ul"},"Professional consultants")),(0,r.kt)("h2",{id:"sharing-information-outside-the-uk"},"Sharing information outside the UK"),(0,r.kt)("p",null,"Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place."),(0,r.kt)("p",null,"For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above."),(0,r.kt)("h3",{id:"google-cloud-emea-limited-1"},"Google Cloud EMEA Limited"),(0,r.kt)("p",null,(0,r.kt)("strong",{parentName:"p"},"Category of recipient"),": Cloud service provider",(0,r.kt)("br",null),"\n",(0,r.kt)("strong",{parentName:"p"},"Country the personal information is sent to"),": United States",(0,r.kt)("br",null),"\n",(0,r.kt)("strong",{parentName:"p"},"How the transfer complies with UK data protection law"),": Addendum to the EU Standard Contractual Clauses (SCCs)",(0,r.kt)("br",null)),(0,r.kt)("h3",{id:"freshworks-inc-1"},"Freshworks Inc."),(0,r.kt)("p",null,(0,r.kt)("strong",{parentName:"p"},"Category of recipient"),": Cloud service provider",(0,r.kt)("br",null),"\n",(0,r.kt)("strong",{parentName:"p"},"Countries the personal information is sent to"),": United States and European Economic Area (EEA)",(0,r.kt)("br",null),"\n",(0,r.kt)("strong",{parentName:"p"},"How the transfer complies with UK data protection law"),": EU-U.S. Data Privacy Framework (EU-U.S. DPF) and UK Extension to the EU-U.S. DP"),(0,r.kt)("h2",{id:"how-to-complain"},"How to complain"),(0,r.kt)("p",null,"If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice."),(0,r.kt)("p",null,"If you remain unhappy with how we\u2019ve used your data after raising a complaint with us, you can also complain to the ICO."),(0,r.kt)("p",null,"The ICO\u2019s address:"),(0,r.kt)("blockquote",null,(0,r.kt)("p",{parentName:"blockquote"},"Information Commissioner\u2019s Office",(0,r.kt)("br",null),"\nWycliffe House",(0,r.kt)("br",null),"\nWater Lane",(0,r.kt)("br",null),"\nWilmslow",(0,r.kt)("br",null),"\nCheshire",(0,r.kt)("br",null),"\nSK9 5AF",(0,r.kt)("br",null)),(0,r.kt)("p",{parentName:"blockquote"},"Helpline number: 0303 123 1113",(0,r.kt)("br",null),"\nWebsite: ",(0,r.kt)("a",{parentName:"p",href:"https://www.ico.org.uk/make-a-complaint"},"https://www.ico.org.uk/make-a-complaint"))),(0,r.kt)("h2",{id:"last-updated"},"Last updated"),(0,r.kt)("p",null,"9 December 2024"))}p.isMDXComponent=!0}}]);