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https://supporto.itdot.it/support/tickets/new

html itdot.it collected 2026-10-05 02:34:28 UTC 30,042 bytes, 601 lines download raw bytes

1<!DOCTYPE html>
2       
3        <!--[if lt IE 7]><html class="no-js ie6 theme-switcher-launched dew-dsm-theme " lang="it" dir="ltr" data-date-format="non_us"><![endif]-->       
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9	<head>
10		
11		<!-- Title for the page -->
12<title> Invia un ticket : it dot - computer systems engineers </title>
13
14<!-- Meta information -->
15
16      <meta charset="utf-8" />
17      <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" />
18      <meta name="description" content= "" />
19      <meta name="author" content= "" />
20       <meta property="og:title" content="Invia un ticket" />  <meta property="og:url" content="https://supporto.itdot.it/support/tickets/new" />  <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42124911226/logo/1fXwt4R3FX4-0LXHzfG3f9nH12o4O9UnwA.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20260926%2Fus-east-1%2Fs3%2Faws4_request&amp;amp;X-Amz-Date=20260926T220757Z&amp;amp;X-Amz-Expires=604800&amp;amp;X-Amz-SignedHeaders=host&amp;amp;X-Amz-Signature=dfd8d6cbe50621374d4db529df41c7bd595ef74102329ae86cd47c33ac824fad" />  <meta property="og:site_name" content="it dot - computer systems engineers" />  <meta property="og:type" content="article" />  <meta name="twitter:title" content="Invia un ticket" />  <meta name="twitter:url" content="https://supporto.itdot.it/support/tickets/new" />  <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42124911226/logo/1fXwt4R3FX4-0LXHzfG3f9nH12o4O9UnwA.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20260926%2Fus-east-1%2Fs3%2Faws4_request&amp;amp;X-Amz-Date=20260926T220757Z&amp;amp;X-Amz-Expires=604800&amp;amp;X-Amz-SignedHeaders=host&amp;amp;X-Amz-Signature=dfd8d6cbe50621374d4db529df41c7bd595ef74102329ae86cd47c33ac824fad" />  <meta name="twitter:card" content="summary" />  <link rel="canonical" href="https://supporto.itdot.it/support/tickets/new" /> 
21
22<!-- Responsive setting -->
23<link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png" />
24        <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png" />
25        <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png" />
26        <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png" />
27        <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=5.0, user-scalable=yes" /> 
28		
29		<!-- Adding meta tag for CSRF token -->
30		<meta name="csrf-param" content="authenticity_token" />
31<meta name="csrf-token" content="udW5GxWAl/U1fOvbj5wJUZU3xlCCDrB0Crv2ZVWVDwMJOXqiIeobk0in5oNA6NUdSPUBUesV6qDz/cSr0e8I9Q==" />
32		<!-- End meta tag for CSRF token -->
33		
34		<!-- Fav icon for portal -->
35		<link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png' />
36
37		<!-- Base stylesheet -->
38 
39		<link rel="stylesheet" media="print" href="https://assets7.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" />
40	  		<link rel="stylesheet" media="screen" href="https://assets10.freshdesk.com/assets/cdn/falcon_portal_utils-43bfe0a981ed5df82b02c079c9f29ea000334f94eb75ec37d53d6d5b8b9f4086.css" />	
41
42		
43		<!-- Theme stylesheet -->
44
45		<link href="/support/theme.css?v=4&amp;d=1732643008" media="screen" rel="stylesheet" type="text/css">
46
47		<!-- Google font url if present -->
48		<link href='https://fonts.googleapis.com/css?family=Source+Sans+Pro:regular,italic,600,700,700italic|Varela+Round:regular' rel='stylesheet' type='text/css' nonce='zqBPPvHJKlTqBkvfdeX7tg=='>
49
50		<!-- Including default portal based script framework at the top -->
51		
51<script src="https://assets4.freshdesk.com/assets/cdn/portal_head_v2-42db32fda0d580ef2a2696d2a5027d91fc5799709f745764cc90fe00971eae55.js"></script>
51
52		<!-- Including syntexhighlighter for portal -->
53		
53<script src="https://assets7.freshdesk.com/assets/cdn/prism-96c3735a6ff19327135da540127d6909048554034f47dd1901366ba2f1c038e9.js"></script>
53
54
55		
56
57		<!-- Access portal settings information via javascript -->
58		 
58<script type="text/javascript">     var portal = {"language":"it","name":"it dot - computer systems engineers","contact_info":"","current_page_name":"submit_ticket","current_tab":null,"vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":887224,"preferences":{"bg_color":"#1e73be","header_color":"#ffffff","help_center_color":"#f3f5f7","footer_color":"#ffffff","tab_color":"#eaeaea","tab_hover_color":"#1e73be","btn_background":"#f3f5f7","btn_primary_background":"#1e73be","baseFont":"Source Sans Pro","textColor":"#183247","headingsFont":"Varela Round","headingsColor":"#1e73be","linkColor":"#183247","linkColorHover":"#a000a7","inputFocusRingColor":"#1e73be","nonResponsive":"false","personalized_articles":true},"image_placeholders":{"spacer":"https://assets2.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets8.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets1.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":true};     var attachment_size = 20;     var blocked_extensions = "";     var allowed_extensions = "";     var store = { 
59        ticket: {},
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60 
61
62
63			
64	</head>
65	<body>
66            	
67		
68		
69		
70	<header class="banner">
71		<div class="banner-wrapper page">
72			<div class="banner-title">
73				<a href="https://itdot.it"class='portal-logo'><span class="portal-img"><i></i>
74                    <img src='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42124911226/logo/1fXwt4R3FX4-0LXHzfG3f9nH12o4O9UnwA.png' alt="Logo"
75                        onerror="default_image_error(this)" data-type="logo" />
76                 </span></a>
77				<h1 class="ellipsis heading">it dot - computer systems engineers</h1>
78			</div>
79			<nav class="banner-nav">
80				 <div class="welcome">Benvenuto <b></b> </div>  <b><a href="/support/login"><b>Accedi</b></a></b> &nbsp;<b><a href="/support/signup"><b>Iscriviti</b></a></b>
81			</nav>
82		</div>
83	</header>
84	<nav class="page-tabs">
85		<div class="page no-padding no-header-tabs">
86			
87				<a data-toggle-dom="#header-tabs" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a>
88				<div class="nav-link" id="header-tabs">
89					
90						
91							<a href="/support/home" class="">Home</a>
92						
93					
94						
95							<a href="/support/solutions" class="">Soluzioni</a>
96						
97					
98				</div>
99			
100		</div>
101	</nav>
102
103<!-- Search and page links for the page -->
104
105
106
107<div class="page">
108	
109	
110	<!-- Search and page links for the page -->
111	
112
113	<!-- Notification Messages -->
114	 <div class="alert alert-with-close notice hide" id="noticeajax"></div> 
115
116	
117	<div class="c-wrapper">		
118		<div class="new_ticket_page">
119		<section class="content main rounded-6 fc-new-ticket">
120		<h3 class="heading">Invia un ticket</h3>
121  	
122
123
124
125  <form class="form-portal ticket-form" id="new_helpdesk_ticket" rel="validate" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="&#x2713;" autocomplete="off" /><input type="hidden" name="authenticity_token" value="OPK3IBhh6wJrNXTrjh02gf/QGpAsK9y5eGQmqyc0ALyIHnSZLAtnZBbuebNBaerNIhLdkUUwhm2BIhRlo04HSg==" autocomplete="off" />
126    
127          <div class="control-group  " >
128               <label class=" required control-label requester-label " for="helpdesk_ticket_email">La tua Email</label>
129            <div class="controls   ">
130              
131	<div class="row-fluid">
132	<input value="" class="span12 email required" placeholder="Email" data-remote="true" type="email" name="helpdesk_ticket[email]" id="helpdesk_ticket_email" />
133
134	<div id="name_field" class="default_name_field hide">
135	<input class="text span12 name_field" placeholder="Il tuo nome" 
136	name="helpdesk_ticket[name]" type="text" />
137	</div>
138
139	</div>
140
141
142
143            </div> 
144          </div>
145          <div class="control-group  " >
146               <label class=" required control-label subject-label " for="helpdesk_ticket_subject">Oggetto:</label>
147            <div class="controls   ">
148              <input class=" required text span12" placeholder="" type="text" name="helpdesk_ticket[subject]" id="helpdesk_ticket_subject" />
149            </div> 
150          </div>
151          <div class="control-group  " >
152               <label class=" required control-label description-label " for="helpdesk_ticket_description">Descrizione della richiesta di assistenza:</label>
153            <div class="controls   ">
154               <textarea class=" required_redactor html_paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[ticket_body_attributes][description_html]" id="helpdesk_ticket_ticket_body_attributes_description_html">
155</textarea>  <div class="single_file">
156<div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal">
157  <div class="attachments-list-wrap">
158    <div class="attachments-list-form" id="ticket-container">
159      
160      <div class="attachment_contents">
161        <div id="ticket-attachments" class="attachments-wrap shared_attachment_list">
162
163
164
165        </div>
166      </div>
167    </div>
168
169    <div class="clearfix"></div>
170      <div class="hidden_upload">
171      <div class="add_attachment attachment-label"><span>+</span> Allega un file</div>
172        <input type="file" name="emptyfile"
173                    id="ticket_file"
174                    data-attach-id="ticket"
175                    nameWhenFilled="helpdesk_ticket[attachments][][resource]"
176                    fileContainer="ticket-container"
177                    fileList="ticket-attachments"
178                    sendFocusTo="ticket-body"
179                    max_size="20"
180                    max_attachment= ""
181                    >
182      </div>
183
184
185  </div>
186
187  <!-- screenshot-->
188  <!--screenshot end -->
189
190</div>
191
192     
192<script id="file-list-template" type="text/x-jquery-tmpl" nonce="zqBPPvHJKlTqBkvfdeX7tg==">  
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194    <span class="{{if (!file_valid) }} alert-invalid {{/if}}">
195      ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - 
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197    <span> 
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201      {{if (!file_valid)}}
202        {{if (is_blocked) }}
203          <div>
204            <span class="alert-invalid-attach-text">
205              Il tipo di uno o più allegati non è supportato.(Non aggiunto)
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215      {{/if}}
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218</script>
218
219
220
221
222
223    
223<script type="text/javascript" nonce="zqBPPvHJKlTqBkvfdeX7tg==">
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225      jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function(){
226        jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({
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228              'background-image': 'inherit',
229              'color': 'inherit',
230              'box-shadow': 'inherit'
231          });
232      });
233      jQuery('li.portal-attach a.attach-link-wrap')
234        .bind('mouseover', function(){
235          jQuery(this).removeAttr('style');
236        })
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238          // Fix to move "Browse" button along with mouse pointer - fix for IE.
239          p=jQuery(this).find('div').first();
240          newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0));
241          window.title = newLeft;
242          p.css({left: newLeft, top: 0});
243        })
244    </script>
244
245
246
247
248
249</div>
250 
251            </div> 
252          </div>
253  <!-- block ends here for fragment cache -->
254      <div class="control-group">
255          <div class="controls recaptcha-control">
vendor: 135 bytes, lines 255-256
255
256              <script src="https://www.recaptcha.net/recaptcha/enterprise.js" async defer  nonce='zqBPPvHJKlTqBkvfdeX7tg=='></script>
257<div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{theme: "white"}"></div>
258          <noscript>
259            <div>
260              <div style="width: 302px; height: 422px; position: relative;">
261                <div style="width: 302px; height: 422px; position: absolute;">
262                  <iframe
263                    src="https://www.recaptcha.net/recaptcha/enterprise/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ"
264                    name="ReCAPTCHA"
265                    style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;">
266                  </iframe>
267                </div>
268              </div>
269              <div style="width: 300px; height: 60px; border-style: none;
270                bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px;
271                background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;">
272                <textarea name="g-recaptcha-response"
273                  class="g-recaptcha-response"
274                  style="width: 250px; height: 40px; border: 1px solid #c1c1c1;
275                  margin: 10px 25px; padding: 0px; resize: none;">
276                </textarea>
277              </div>
278            </div>
279          </noscript>
280
281
282          </div>
283      </div>
284    <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36 (compatible; meta-externalagent/1.1 (+https://developers.facebook.com/docs/sharing/webmasters/crawler))" autocomplete="off" />
285    <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles" autocomplete="off" />
286    <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false" autocomplete="off" />    <input type="hidden" name="meta[referrer]" id="meta_referrer" value="" autocomplete="off" />
287
288    <div class="form-actions">
289      <input type="submit" name="commit" value="Invia" id="helpdesk_ticket_submit" class="btn btn-primary" data-disable-with="Invia" />
290      <a class="btn" href="/support/home">Annulla</a>
291    </div>
292
293    
294</form>  
294<script src="https://assets2.freshdesk.com/assets/cdn/lookup_field-fbaae59ac52f80ac49090db27333b303849342f4c1f4fd8495c6f6a3f1a48e9d.js" nonce="zqBPPvHJKlTqBkvfdeX7tg=="></script>
294
295  
295<script nonce="zqBPPvHJKlTqBkvfdeX7tg==">
296//<![CDATA[
297
298      jQuery(document).on('focus', '.redactor_editor', function() {
299        jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'none'})
300        jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').removeClass('error-group')
301      });
302      jQuery(document).on('blur', '.redactor_editor', function() {
303        if(!jQuery('#helpdesk_ticket_ticket_body_attributes_description_html').data('redactor').isNotEmpty()){
304          jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'block'})
305          jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').addClass('error-group')
306        }
307      });
308
309    (function($){
310      var populateRequestForm = function(){
311        var requester_input = $('#helpdesk_ticket_email');
312        requester_input.val("").trigger('focusout');
313      };
314      jQuery(document).ready(function(){
315        populateRequestForm();
316        jQuery('#meta_referrer').val(document.referrer.escapeHTML());
317          callbackToSolutionSearch = function(string){
318            var search_url = encodeURI("/it/support/search/solutions?max_matches=5&term="+string)
319            jQuery.ajax({ url: search_url,
320              dataType: 'json',
321              success: function(data){
322                  var search_items = jQuery("<ul class='unstyled'>")
323                  jQuery.each(data, function(i, item){
324                    jQuery( "<li>" )
325                      //.append('<span class="label label-small label-light ">'+ item.group +'</span>')
326                      .append("<a href='"+item.url+"'>" + item.title + "</a> ")
327                      .append('<p class="max-search-content">'+ item.desc +'</p>')
328                      //.addClass(item.type.toLowerCase()+'-item')
329                      .appendTo( search_items )
330                  })
331                  if(data.length > 4){
332                    jQuery("<li>")
333                      .append("<a class='search-results-link'>" + "Mostra tutti i risultati" + "</a> ").appendTo( search_items )
334                  }
335                  if(data.length > 0){
336                    jQuery("#new-ticket-search")
337                      .html(search_items)
338                      .prepend("<h4>Articoli correlati...</h4>")
339                      .show()
340                  }
341                  jQuery('.search-results-link').attr('href', search_url);
342                  jQuery("#helpdesk_ticket_subject").removeClass("sloading loading-small loading-right");
343                }
344              });
345            }
346
347            jQuery("#helpdesk_ticket_subject").on("blur", function(ev){
348                var searchString = this.value.replace(/^\s+|\s+$/g, "");
349                if(searchString != '' && searchString.length > 1){
350                  jQuery(this).addClass("sloading loading-small loading-right");
351                  callbackToSolutionSearch(searchString);
352                }else{
353                  jQuery(this).removeClass("sloading loading-small loading-right");
354                }
355            });
356        if( jQBrowser.desktop ){
357          var redactor_type = "anonymous-ticket"
358          invokeRedactor('helpdesk_ticket_ticket_body_attributes_description_html', redactor_type)
359        }
360
361        var focus_element = Form.findFirstElement(document.forms[0]);
362        if ($(focus_element).prop('id')  == "helpdesk_ticket_ticket_body_attributes_description_html"){
363          jQuery(focus_element).data('redactor').$editor.focus();
364        } else {
365          Form.focusFirstElement(document.forms[0]);
366        }
367
368        jQuery(".dynamic_sections")
369          .on("change", function(e){
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371            var fieldId = this.id;
372            var $el = jQuery(this);
373            var selected = $el.find(':selected');
374            if (selected.length > 0){
375              id = selected.data().id;
376            }
377            var nextElements = $el.closest('div.control-group').nextAll();
378            nextElements.each(jQuery.proxy(function(index, dataItem){
379              if (jQuery(dataItem).hasClass('ticket_section'))
380                dataItem.remove();
381              else
382                return false;
383            },this));
384            var picklistElementSelector = '.'+fieldId+'_picklist_section_'+id;
385            var element = jQuery(picklistElementSelector).parent();
386            var transformedElements;
387            if(element.length != 0) {
388              transformedElements = jQuery(jQuery(picklistElementSelector).val()
389                    .replace(new RegExp('&lt', 'g'), '<')
390                    .replace(new RegExp('&gt', 'g'), '>'));
391              transformedElements.insertAfter(jQuery("#"+this.id).parents('.control-group'));
392              initLookupFields(transformedElements, true);
393            }
394        });
395        jQuery('.dynamic_sections, [id^="helpdesk_ticket_custom_field_"]:not(".nested_field")').trigger('change');
396        jQuery('[id^="helpdesk_ticket_custom_field_"][type*="checkbox"]').val(1).trigger('change');
397        initLookupFields();
398      });
399
400
401
402      jQuery("#helpdesk_ticket_email").focusout(function(){
403        var ticket_email = jQuery("#helpdesk_ticket_email").val();
404        if(false){
405          jQuery.ajax({
406            type: 'POST',
407            data: {email : ticket_email},
408            datatype: 'json',
409            url: "/helpdesk/commons/user_companies",
410            success: function(data){
411              if(data != false){
412                jQuery('#helpdesk_ticket_company_id').empty();
413
414                jQuery.each(data, function(key, val){
415                  jQuery("<option/>").val(val[1]).html(val[0]).appendTo("#helpdesk_ticket_company_id");
416                });
417
418                if(!jQuery("#cc_emails").hasClass("non_company_ccs")){
419                  jQuery("#helpdesk_ticket_company_id").on("change", function(){
420                    jQuery("#cc_emails_filter").select2('val', '').empty();
421                  });
422                }
423
424                jQuery('#helpdesk_ticket_company_id').val('').change();
425                jQuery('.company-label').parent().insertAfter(jQuery("#helpdesk_ticket_email"));
426                jQuery('#helpdesk_ticket_company_id').removeAttr("disabled");
427                jQuery('.company-label').parent().slideDown();
428                jQuery('#add-cc-button').slideDown();
429              }else{
430                jQuery('#helpdesk_ticket_company_id').attr("disabled", true);
431                jQuery('.company-label').parent().slideUp();
432                if(false)
433                  jQuery('#add-cc-button, #cc-emails').slideUp();
434              }
435            }
436          });
437        }
438      }).trigger("focusout");
439
440      var form_submitted = false;
441      jQuery('#new_helpdesk_ticket [type=submit]').click(function(event) {
442        var _form = jQuery('#new_helpdesk_ticket');
443        var validForm = _form.valid();
444        _form.find('.datepicker_popover').each(function(index) {
445          validForm = jQuery(this).valid() && validForm;
446        });
447
448        if(validForm) {
449          jQuery(this).removeClass('cancel');
450        } else {
451          jQuery(this).addClass('cancel');
452          return false;
453        }
454
455        var cc_emails = _form.find('input[name="cc_emails"]')
456        var cc_emails_val = cc_emails.val()
457        if (cc_emails_val && cc_emails_val.split(",").length >= 50) {
458          alert('You can add upto 50 CC emails');
459          return false;
460        }
461
462        if(getFromSessionStorage('seenArticlesArray') && getFromSessionStorage('seenArticlesArray').length > 0){
463          var _seenArticles = getFromSessionStorage('seenArticlesArray').slice().splice(-50); // only taking last 50 items
464          jQuery('#meta_seen_articles').val(JSON.stringify(_seenArticles));
465          removeFromSessionStorage('seenArticlesArray');
466        }
467        _form.find("button, a.btn").attr('disabled',true);
468      });
469
470      $(window).on('load', function() {
471        $('[id^="helpdesk_ticket_group_"]').trigger('change');
472      });
473
474  })(jQuery);
475
476//]]>
477</script>
477
478    
478<script nonce="zqBPPvHJKlTqBkvfdeX7tg==">
479//<![CDATA[
480
481      (function($){
482        $(document).ready(function(){
483          $("#helpdesk_ticket_email").focusout(function(){
484            var ticket_email = $("#helpdesk_ticket_email").val().trim().toLowerCase();
485            var current_user_email = "";
486            var $nameField = $("#name_field");
487            (ticket_email === current_user_email || !ticket_email.isValidEmail()) ? $nameField.hide() : $nameField.slideDown();
488          });
489        });
490      })(jQuery);
491
492//]]>
493</script>
493
494 
494<script type="text/javascript" nonce="zqBPPvHJKlTqBkvfdeX7tg==">
495  var ticketFormsDropdown = document.getElementById('helpdesk_ticket_forms_dropdown');
496
497  if (ticketFormsDropdown) {
498    var ticketFormPageTitle = document.querySelector('.fc-new-ticket-heading');
499
500    ticketFormPageTitle && ticketFormPageTitle.classList.add('hide');
501  }
502</script>
502
503
504
505</section>
506
507<section class="sidebar content-light rounded-6 hide ticket-search" id="new-ticket-search">
508	<br />
509</section>
510		</div>
511	</div>
512	
513
514	
515
516</div>
517
518	<footer class="footer rounded-6">
519		<nav class="footer-links page no-padding">
520			
521					
522						<a href="/support/home" class="">Home</a>
523					
524						<a href="/support/solutions" class="">Soluzioni</a>
525					
526			
527			
528			
529		</nav>
530	</footer>
531	
532
533
534
535
536			
536<script src="https://assets6.freshdesk.com/assets/cdn/portal_bottom-0b542a3792769c04d80d3d46525247af843ab47fc6068baf5e6d7e4397b85a02.js"></script>
536
537
538		
538<script src="https://assets6.freshdesk.com/assets/cdn/redactor-eef0d60809765e5c12fb5df79e77faec248cc5f349dbeb7e46f29345562d4462.js"></script>
538 
539		
539<script src="https://assets8.freshdesk.com/assets/cdn/lang/it-fa829b55362e11a7c9ad75bfc72433f3e49ab9e34eb4556c7f93a23b577999af.js"></script>
539
540		<!-- for i18n-js translations -->
541  		
541<script src="https://assets7.freshdesk.com/assets/cdn/i18n/portal/it-2182c15900388ccf1b2f447154a7d429b22f11f1b16dd9eedc71ebab28f27d53.js"></script>
541
542		<!-- Including default portal based script at the bottom -->
543		
543<script nonce="zqBPPvHJKlTqBkvfdeX7tg==">
544//<![CDATA[
545	
546	jQuery(document).ready(function() {
547					
548		// Setting the locale for moment js
549		moment.lang('it');
550
551		var validation_meassages = {"required":"Questo campo è obbligatorio.","remote":"Correggere questo campo.","email":"Inserire un indirizzo e-mail valido.","url":"Inserire un URL valido.","date":"Inserire una data valida.","dateISO":"Inserire una data valida (ISO).","number":"Inserire un numero valido.","digits":"Inserire solo cifre.","creditcard":"Inserire un numero di carta di credito valido.","equalTo":"Inserire di nuovo lo stesso valore.","two_decimal_place_warning":"Il valore non può contenere più di 2 cifre decimali","select_atleast_one":"Seleziona almeno un’opzione.","select2_minimum_limit":"Inserire %{char_count} o più lettere","select2_maximum_limit":"È possibile selezionare solo %{limit} %{container}","integration_no_match":"nessun dato corrispondente...","ember_method_name_reserved":"Questo nome è riservato e non può essere utilizzato. Scegli un nome diverso."}	
552
553		jQuery.extend(jQuery.validator.messages, validation_meassages );
554
555
556		jQuery(".call_duration").each(function () {
557			var format,time;
558			if (jQuery(this).data("time") === undefined) { return; }
559			if(jQuery(this).hasClass('freshcaller')){ return; }
560			time = jQuery(this).data("time");
561			if (time>=3600) {
562			 format = "hh:mm:ss";
563			} else {
564				format = "mm:ss";
565			}
566			jQuery(this).html(time.toTime(format));
567		});
568	});
569
570	// Shortcuts variables
571	var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}};
572	
573	// Date formats
574	var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}};
575
576	var lang = { 
577		loadingText: "Attendi...",
578		viewAllTickets: "Visualizza tutti i ticket"
579	};
580
581
582//]]>
583</script>
583 
584
585		
586
587		
588		
588<script type="text/javascript">
589     		I18n.defaultLocale = "en";
590     		I18n.locale = "it";
591		</script>
591
592			
593    	
594
595
596		<!-- Include dynamic input field script for signup and profile pages (Mint theme) -->
597
598		<!-- Include portal disallowed links -->
599		
600	</body>
601</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.