1<!DOCTYPE html> 2 3 <!--[if lt IE 7]><html class="no-js ie6 theme-switcher-launched dew-dsm-theme " lang="it" dir="ltr" data-date-format="non_us"><![endif]--> 4 <!--[if IE 7]><html class="no-js ie7 theme-switcher-launched dew-dsm-theme " lang="it" dir="ltr" data-date-format="non_us"><![endif]--> 5 <!--[if IE 8]><html class="no-js ie8 theme-switcher-launched dew-dsm-theme " lang="it" dir="ltr" data-date-format="non_us"><![endif]--> 6 <!--[if IE 9]><html class="no-js ie9 theme-switcher-launched dew-dsm-theme " lang="it" dir="ltr" data-date-format="non_us"><![endif]--> 7 <!--[if IE 10]><html class="no-js ie10 theme-switcher-launched dew-dsm-theme " lang="it" dir="ltr" data-date-format="non_us"><![endif]--> 8 <!--[if (gt IE 10)|!(IE)]><!--><html class="no-js theme-switcher-launched dew-dsm-theme " lang="it" dir="ltr" data-date-format="non_us"><!--<![endif]--> 9 <head> 10 11 <!-- Title for the page --> 12<title> Invia un ticket : it dot - computer systems engineers </title> 13 14<!-- Meta information --> 15 16 <meta charset="utf-8" /> 17 <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" /> 18 <meta name="description" content= "" /> 19 <meta name="author" content= "" /> 20 <meta property="og:title" content="Invia un ticket" /> <meta property="og:url" content="https://supporto.itdot.it/support/tickets/new" /> <meta property="og:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42124911226/logo/1fXwt4R3FX4-0LXHzfG3f9nH12o4O9UnwA.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20260926%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20260926T220757Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=dfd8d6cbe50621374d4db529df41c7bd595ef74102329ae86cd47c33ac824fad" /> <meta property="og:site_name" content="it dot - computer systems engineers" /> <meta property="og:type" content="article" /> <meta name="twitter:title" content="Invia un ticket" /> <meta name="twitter:url" content="https://supporto.itdot.it/support/tickets/new" /> <meta name="twitter:image" content="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42124911226/logo/1fXwt4R3FX4-0LXHzfG3f9nH12o4O9UnwA.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20260926%2Fus-east-1%2Fs3%2Faws4_request&amp;X-Amz-Date=20260926T220757Z&amp;X-Amz-Expires=604800&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=dfd8d6cbe50621374d4db529df41c7bd595ef74102329ae86cd47c33ac824fad" /> <meta name="twitter:card" content="summary" /> <link rel="canonical" href="https://supporto.itdot.it/support/tickets/new" /> 21 22<!-- Responsive setting --> 23<link rel="apple-touch-icon" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png" /> 24 <link rel="apple-touch-icon" sizes="72x72" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png" /> 25 <link rel="apple-touch-icon" sizes="114x114" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png" /> 26 <link rel="apple-touch-icon" sizes="144x144" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png" /> 27 <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=5.0, user-scalable=yes" /> 28 29 <!-- Adding meta tag for CSRF token --> 30 <meta name="csrf-param" content="authenticity_token" /> 31<meta name="csrf-token" content="udW5GxWAl/U1fOvbj5wJUZU3xlCCDrB0Crv2ZVWVDwMJOXqiIeobk0in5oNA6NUdSPUBUesV6qDz/cSr0e8I9Q==" /> 32 <!-- End meta tag for CSRF token --> 33 34 <!-- Fav icon for portal --> 35 <link rel='shortcut icon' href='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42134821130/fav_icon/hTRTHWPM2-7DHqzaC6ZlJJUFiFDIg_r-bg.png' /> 36 37 <!-- Base stylesheet --> 38 39 <link rel="stylesheet" media="print" href="https://assets7.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css" /> 40 <link rel="stylesheet" media="screen" href="https://assets10.freshdesk.com/assets/cdn/falcon_portal_utils-43bfe0a981ed5df82b02c079c9f29ea000334f94eb75ec37d53d6d5b8b9f4086.css" /> 41 42 43 <!-- Theme stylesheet --> 44 45 <link href="/support/theme.css?v=4&d=1732643008" media="screen" rel="stylesheet" type="text/css"> 46 47 <!-- Google font url if present --> 48 <link href='https://fonts.googleapis.com/css?family=Source+Sans+Pro:regular,italic,600,700,700italic|Varela+Round:regular' rel='stylesheet' type='text/css' nonce='zqBPPvHJKlTqBkvfdeX7tg=='> 49 50 <!-- Including default portal based script framework at the top --> 51
51<script src="https://assets4.freshdesk.com/assets/cdn/portal_head_v2-42db32fda0d580ef2a2696d2a5027d91fc5799709f745764cc90fe00971eae55.js"></script>
51 52 <!-- Including syntexhighlighter for portal --> 53
53<script src="https://assets7.freshdesk.com/assets/cdn/prism-96c3735a6ff19327135da540127d6909048554034f47dd1901366ba2f1c038e9.js"></script>
53 54 55 56 57 <!-- Access portal settings information via javascript --> 58
58<script type="text/javascript"> var portal = {"language":"it","name":"it dot - computer systems engineers","contact_info":"","current_page_name":"submit_ticket","current_tab":null,"vault_service":{"url":"https://vault-service.freshworks.com/data","max_try":2,"product_name":"fd"},"current_account_id":887224,"preferences":{"bg_color":"#1e73be","header_color":"#ffffff","help_center_color":"#f3f5f7","footer_color":"#ffffff","tab_color":"#eaeaea","tab_hover_color":"#1e73be","btn_background":"#f3f5f7","btn_primary_background":"#1e73be","baseFont":"Source Sans Pro","textColor":"#183247","headingsFont":"Varela Round","headingsColor":"#1e73be","linkColor":"#183247","linkColorHover":"#a000a7","inputFocusRingColor":"#1e73be","nonResponsive":"false","personalized_articles":true},"image_placeholders":{"spacer":"https://assets2.freshdesk.com/assets/misc/spacer.gif","profile_thumb":"https://assets8.freshdesk.com/assets/misc/profile_blank_thumb-4a7b26415585aebbd79863bd5497100b1ea52bab8df8db7a1aecae4da879fd96.jpg","profile_medium":"https://assets1.freshdesk.com/assets/misc/profile_blank_medium-1dfbfbae68bb67de0258044a99f62e94144f1cc34efeea73e3fb85fe51bc1a2c.jpg"},"falcon_portal_theme":true}; var attachment_size = 20; var blocked_extensions = ""; var allowed_extensions = ""; var store = { 59 ticket: {}, 60 portalLaunchParty: {} }; store.portalLaunchParty.ticketFragmentsEnabled = true; store.portalLaunchParty.channelIdentifierFieldsEnabled = true; store.pod = "us-east-1"; store.region = "US"; </script>
60 61 62 63 64 </head> 65 <body> 66 67 68 69 70 <header class="banner"> 71 <div class="banner-wrapper page"> 72 <div class="banner-title"> 73 <a href="https://itdot.it"class='portal-logo'><span class="portal-img"><i></i> 74 <img src='https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42124911226/logo/1fXwt4R3FX4-0LXHzfG3f9nH12o4O9UnwA.png' alt="Logo" 75 onerror="default_image_error(this)" data-type="logo" /> 76 </span></a> 77 <h1 class="ellipsis heading">it dot - computer systems engineers</h1> 78 </div> 79 <nav class="banner-nav"> 80 <div class="welcome">Benvenuto <b></b> </div> <b><a href="/support/login"><b>Accedi</b></a></b> <b><a href="/support/signup"><b>Iscriviti</b></a></b> 81 </nav> 82 </div> 83 </header> 84 <nav class="page-tabs"> 85 <div class="page no-padding no-header-tabs"> 86 87 <a data-toggle-dom="#header-tabs" href="#" data-animated="true" class="mobile-icon-nav-menu show-in-mobile"></a> 88 <div class="nav-link" id="header-tabs"> 89 90 91 <a href="/support/home" class="">Home</a> 92 93 94 95 <a href="/support/solutions" class="">Soluzioni</a> 96 97 98 </div> 99 100 </div> 101 </nav> 102 103<!-- Search and page links for the page --> 104 105 106 107<div class="page"> 108 109 110 <!-- Search and page links for the page --> 111 112 113 <!-- Notification Messages --> 114 <div class="alert alert-with-close notice hide" id="noticeajax"></div> 115 116 117 <div class="c-wrapper"> 118 <div class="new_ticket_page"> 119 <section class="content main rounded-6 fc-new-ticket"> 120 <h3 class="heading">Invia un ticket</h3> 121 122 123 124 125 <form class="form-portal ticket-form" id="new_helpdesk_ticket" rel="validate" enctype="multipart/form-data" action="/support/tickets" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" autocomplete="off" /><input type="hidden" name="authenticity_token" value="OPK3IBhh6wJrNXTrjh02gf/QGpAsK9y5eGQmqyc0ALyIHnSZLAtnZBbuebNBaerNIhLdkUUwhm2BIhRlo04HSg==" autocomplete="off" /> 126 127 <div class="control-group " > 128 <label class=" required control-label requester-label " for="helpdesk_ticket_email">La tua Email</label> 129 <div class="controls "> 130 131 <div class="row-fluid"> 132 <input value="" class="span12 email required" placeholder="Email" data-remote="true" type="email" name="helpdesk_ticket[email]" id="helpdesk_ticket_email" /> 133 134 <div id="name_field" class="default_name_field hide"> 135 <input class="text span12 name_field" placeholder="Il tuo nome" 136 name="helpdesk_ticket[name]" type="text" /> 137 </div> 138 139 </div> 140 141 142 143 </div> 144 </div> 145 <div class="control-group " > 146 <label class=" required control-label subject-label " for="helpdesk_ticket_subject">Oggetto:</label> 147 <div class="controls "> 148 <input class=" required text span12" placeholder="" type="text" name="helpdesk_ticket[subject]" id="helpdesk_ticket_subject" /> 149 </div> 150 </div> 151 <div class="control-group " > 152 <label class=" required control-label description-label " for="helpdesk_ticket_description">Descrizione della richiesta di assistenza:</label> 153 <div class="controls "> 154 <textarea class=" required_redactor html_paragraph span12" rows="6" placeholder="" name="helpdesk_ticket[ticket_body_attributes][description_html]" id="helpdesk_ticket_ticket_body_attributes_description_html"> 155</textarea> <div class="single_file"> 156<div class="attach-wrapper row-fluid new-attach" id="attachment-type" data-multifile-enable="true" data-location="portal"> 157 <div class="attachments-list-wrap"> 158 <div class="attachments-list-form" id="ticket-container"> 159 160 <div class="attachment_contents"> 161 <div id="ticket-attachments" class="attachments-wrap shared_attachment_list"> 162 163 164 165 </div> 166 </div> 167 </div> 168 169 <div class="clearfix"></div> 170 <div class="hidden_upload"> 171 <div class="add_attachment attachment-label"><span>+</span> Allega un file</div> 172 <input type="file" name="emptyfile" 173 id="ticket_file" 174 data-attach-id="ticket" 175 nameWhenFilled="helpdesk_ticket[attachments][][resource]" 176 fileContainer="ticket-container" 177 fileList="ticket-attachments" 178 sendFocusTo="ticket-body" 179 max_size="20" 180 max_attachment= "" 181 > 182 </div> 183 184 185 </div> 186 187 <!-- screenshot--> 188 <!--screenshot end --> 189 190</div> 191 192
192<script id="file-list-template" type="text/x-jquery-tmpl" nonce="zqBPPvHJKlTqBkvfdeX7tg=="> 193 <div class="item"> 194 <span class="{{if (!file_valid) }} alert-invalid {{/if}}"> 195 ${name} {{if (size != '0' && size != '0.00 KB ') }} (${size}) {{/if}} - 196 </span> 197 <span> 198 {{if (file_valid) }} 199 <a href="javascript:void(0)" onclick="Helpdesk.Multifile.remove(this); return false;" inputId="${inputId}" class="attachment-close"></a> 200 {{/if}} 201 {{if (!file_valid)}} 202 {{if (is_blocked) }} 203 <div> 204 <span class="alert-invalid-attach-text"> 205 Il tipo di uno o più allegati non è supportato.(Non aggiunto) 206 </span> 207 </div> 208 {{else}} 209 <div> 210 <span class="alert-invalid-attach-text"> 211 Supera la dimensione degli allegati(Non aggiunto) 212 </span> 213 </div> 214 {{/if}} 215 {{/if}} 216 </span> 217 </div> 218</script>
218 219 220 221 222 223
223<script type="text/javascript" nonce="zqBPPvHJKlTqBkvfdeX7tg=="> 224 // Fix for Firefox/IE - To override :hover style persistance after click on input[type=file] element 225 jQuery('div.attach-wrapper a[data-toggle="dropdown"]').bind('click', function(){ 226 jQuery(this).parents('div.attach-wrapper').find('a.attach-link-wrap').first().css({ 227 'background-color': 'inherit', 228 'background-image': 'inherit', 229 'color': 'inherit', 230 'box-shadow': 'inherit' 231 }); 232 }); 233 jQuery('li.portal-attach a.attach-link-wrap') 234 .bind('mouseover', function(){ 235 jQuery(this).removeAttr('style'); 236 }) 237 .bind('mousemove', function(event){ 238 // Fix to move "Browse" button along with mouse pointer - fix for IE. 239 p=jQuery(this).find('div').first(); 240 newLeft = Math.min(175, Math.max(event.clientX - p.offset().left + p.position().left - 5, 0)); 241 window.title = newLeft; 242 p.css({left: newLeft, top: 0}); 243 }) 244 </script>
244 245 246 247 248 249</div> 250 251 </div> 252 </div> 253 <!-- block ends here for fragment cache --> 254 <div class="control-group"> 255 <div class="controls recaptcha-control">
vendor: 135 bytes, lines 255-256
255 256 <script src="https://www.recaptcha.net/recaptcha/enterprise.js" async defer nonce='zqBPPvHJKlTqBkvfdeX7tg=='></script>
257<div data-sitekey="6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" class="g-recaptcha " display="{theme: "white"}"></div> 258 <noscript> 259 <div> 260 <div style="width: 302px; height: 422px; position: relative;"> 261 <div style="width: 302px; height: 422px; position: absolute;"> 262 <iframe 263 src="https://www.recaptcha.net/recaptcha/enterprise/fallback?k=6LdvejUUAAAAAEn6wjOFcPVRyQr4KtAJ03ltA1SQ" 264 name="ReCAPTCHA" 265 style="width: 302px; height: 422px; border-style: none; border: 0; overflow: hidden;"> 266 </iframe> 267 </div> 268 </div> 269 <div style="width: 300px; height: 60px; border-style: none; 270 bottom: 12px; left: 25px; margin: 0px; padding: 0px; right: 25px; 271 background: #f9f9f9; border: 1px solid #c1c1c1; border-radius: 3px;"> 272 <textarea name="g-recaptcha-response" 273 class="g-recaptcha-response" 274 style="width: 250px; height: 40px; border: 1px solid #c1c1c1; 275 margin: 10px 25px; padding: 0px; resize: none;"> 276 </textarea> 277 </div> 278 </div> 279 </noscript> 280 281 282 </div> 283 </div> 284 <input type="hidden" name="meta[user_agent]" id="meta_user_agent" value="Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36 (compatible; meta-externalagent/1.1 (+https://developers.facebook.com/docs/sharing/webmasters/crawler))" autocomplete="off" /> 285 <input type="hidden" name="meta[seen_articles]" id="meta_seen_articles" autocomplete="off" /> 286 <input type="hidden" name="meta[enterprise_enabled]" id="meta_enterprise_enabled" value="false" autocomplete="off" /> <input type="hidden" name="meta[referrer]" id="meta_referrer" value="" autocomplete="off" /> 287 288 <div class="form-actions"> 289 <input type="submit" name="commit" value="Invia" id="helpdesk_ticket_submit" class="btn btn-primary" data-disable-with="Invia" /> 290 <a class="btn" href="/support/home">Annulla</a> 291 </div> 292 293 294</form>
294<script src="https://assets2.freshdesk.com/assets/cdn/lookup_field-fbaae59ac52f80ac49090db27333b303849342f4c1f4fd8495c6f6a3f1a48e9d.js" nonce="zqBPPvHJKlTqBkvfdeX7tg=="></script>
294 295
295<script nonce="zqBPPvHJKlTqBkvfdeX7tg=="> 296//<![CDATA[ 297 298 jQuery(document).on('focus', '.redactor_editor', function() { 299 jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'none'}) 300 jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').removeClass('error-group') 301 }); 302 jQuery(document).on('blur', '.redactor_editor', function() { 303 if(!jQuery('#helpdesk_ticket_ticket_body_attributes_description_html').data('redactor').isNotEmpty()){ 304 jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').css({'display':'block'}) 305 jQuery('#helpdesk_ticket_ticket_body_attributes_description_html-error').parents('.control-group').addClass('error-group') 306 } 307 }); 308 309 (function($){ 310 var populateRequestForm = function(){ 311 var requester_input = $('#helpdesk_ticket_email'); 312 requester_input.val("").trigger('focusout'); 313 }; 314 jQuery(document).ready(function(){ 315 populateRequestForm(); 316 jQuery('#meta_referrer').val(document.referrer.escapeHTML()); 317 callbackToSolutionSearch = function(string){ 318 var search_url = encodeURI("/it/support/search/solutions?max_matches=5&term="+string) 319 jQuery.ajax({ url: search_url, 320 dataType: 'json', 321 success: function(data){ 322 var search_items = jQuery("<ul class='unstyled'>") 323 jQuery.each(data, function(i, item){ 324 jQuery( "<li>" ) 325 //.append('<span class="label label-small label-light ">'+ item.group +'</span>') 326 .append("<a href='"+item.url+"'>" + item.title + "</a> ") 327 .append('<p class="max-search-content">'+ item.desc +'</p>') 328 //.addClass(item.type.toLowerCase()+'-item') 329 .appendTo( search_items ) 330 }) 331 if(data.length > 4){ 332 jQuery("<li>") 333 .append("<a class='search-results-link'>" + "Mostra tutti i risultati" + "</a> ").appendTo( search_items ) 334 } 335 if(data.length > 0){ 336 jQuery("#new-ticket-search") 337 .html(search_items) 338 .prepend("<h4>Articoli correlati...</h4>") 339 .show() 340 } 341 jQuery('.search-results-link').attr('href', search_url); 342 jQuery("#helpdesk_ticket_subject").removeClass("sloading loading-small loading-right"); 343 } 344 }); 345 } 346 347 jQuery("#helpdesk_ticket_subject").on("blur", function(ev){ 348 var searchString = this.value.replace(/^\s+|\s+$/g, ""); 349 if(searchString != '' && searchString.length > 1){ 350 jQuery(this).addClass("sloading loading-small loading-right"); 351 callbackToSolutionSearch(searchString); 352 }else{ 353 jQuery(this).removeClass("sloading loading-small loading-right"); 354 } 355 }); 356 if( jQBrowser.desktop ){ 357 var redactor_type = "anonymous-ticket" 358 invokeRedactor('helpdesk_ticket_ticket_body_attributes_description_html', redactor_type) 359 } 360 361 var focus_element = Form.findFirstElement(document.forms[0]); 362 if ($(focus_element).prop('id') == "helpdesk_ticket_ticket_body_attributes_description_html"){ 363 jQuery(focus_element).data('redactor').$editor.focus(); 364 } else { 365 Form.focusFirstElement(document.forms[0]); 366 } 367
368 jQuery(".dynamic_sections") 369 .on("change", function(e){ 370 var id; 371 var fieldId = this.id; 372 var $el = jQuery(this); 373 var selected = $el.find(':selected'); 374 if (selected.length > 0){ 375 id = selected.data().id; 376 } 377 var nextElements = $el.closest('div.control-group').nextAll(); 378 nextElements.each(jQuery.proxy(function(index, dataItem){ 379 if (jQuery(dataItem).hasClass('ticket_section')) 380 dataItem.remove(); 381 else 382 return false; 383 },this)); 384 var picklistElementSelector = '.'+fieldId+'_picklist_section_'+id; 385 var element = jQuery(picklistElementSelector).parent(); 386 var transformedElements; 387 if(element.length != 0) { 388 transformedElements = jQuery(jQuery(picklistElementSelector).val() 389 .replace(new RegExp('<', 'g'), '<') 390 .replace(new RegExp('>', 'g'), '>')); 391 transformedElements.insertAfter(jQuery("#"+this.id).parents('.control-group')); 392 initLookupFields(transformedElements, true); 393 } 394 }); 395 jQuery('.dynamic_sections, [id^="helpdesk_ticket_custom_field_"]:not(".nested_field")').trigger('change'); 396 jQuery('[id^="helpdesk_ticket_custom_field_"][type*="checkbox"]').val(1).trigger('change'); 397 initLookupFields(); 398 }); 399 400 401 402 jQuery("#helpdesk_ticket_email").focusout(function(){ 403 var ticket_email = jQuery("#helpdesk_ticket_email").val(); 404 if(false){ 405 jQuery.ajax({ 406 type: 'POST', 407 data: {email : ticket_email}, 408 datatype: 'json', 409 url: "/helpdesk/commons/user_companies", 410 success: function(data){ 411 if(data != false){ 412 jQuery('#helpdesk_ticket_company_id').empty(); 413 414 jQuery.each(data, function(key, val){ 415 jQuery("<option/>").val(val[1]).html(val[0]).appendTo("#helpdesk_ticket_company_id"); 416 }); 417 418 if(!jQuery("#cc_emails").hasClass("non_company_ccs")){ 419 jQuery("#helpdesk_ticket_company_id").on("change", function(){ 420 jQuery("#cc_emails_filter").select2('val', '').empty(); 421 }); 422 } 423 424 jQuery('#helpdesk_ticket_company_id').val('').change(); 425 jQuery('.company-label').parent().insertAfter(jQuery("#helpdesk_ticket_email")); 426 jQuery('#helpdesk_ticket_company_id').removeAttr("disabled"); 427 jQuery('.company-label').parent().slideDown(); 428 jQuery('#add-cc-button').slideDown(); 429 }else{ 430 jQuery('#helpdesk_ticket_company_id').attr("disabled", true); 431 jQuery('.company-label').parent().slideUp(); 432 if(false) 433 jQuery('#add-cc-button, #cc-emails').slideUp(); 434 } 435 } 436 }); 437 } 438 }).trigger("focusout"); 439 440 var form_submitted = false; 441 jQuery('#new_helpdesk_ticket [type=submit]').click(function(event) { 442 var _form = jQuery('#new_helpdesk_ticket'); 443 var validForm = _form.valid(); 444 _form.find('.datepicker_popover').each(function(index) { 445 validForm = jQuery(this).valid() && validForm; 446 }); 447 448 if(validForm) { 449 jQuery(this).removeClass('cancel'); 450 } else { 451 jQuery(this).addClass('cancel'); 452 return false; 453 } 454 455 var cc_emails = _form.find('input[name="cc_emails"]') 456 var cc_emails_val = cc_emails.val() 457 if (cc_emails_val && cc_emails_val.split(",").length >= 50) { 458 alert('You can add upto 50 CC emails'); 459 return false; 460 } 461 462 if(getFromSessionStorage('seenArticlesArray') && getFromSessionStorage('seenArticlesArray').length > 0){ 463 var _seenArticles = getFromSessionStorage('seenArticlesArray').slice().splice(-50); // only taking last 50 items 464 jQuery('#meta_seen_articles').val(JSON.stringify(_seenArticles)); 465 removeFromSessionStorage('seenArticlesArray'); 466 } 467 _form.find("button, a.btn").attr('disabled',true); 468 }); 469 470 $(window).on('load', function() { 471 $('[id^="helpdesk_ticket_group_"]').trigger('change'); 472 }); 473 474 })(jQuery); 475 476//]]> 477</script>
477 478
478<script nonce="zqBPPvHJKlTqBkvfdeX7tg=="> 479//<![CDATA[ 480 481 (function($){ 482 $(document).ready(function(){ 483 $("#helpdesk_ticket_email").focusout(function(){ 484 var ticket_email = $("#helpdesk_ticket_email").val().trim().toLowerCase(); 485 var current_user_email = ""; 486 var $nameField = $("#name_field"); 487 (ticket_email === current_user_email || !ticket_email.isValidEmail()) ? $nameField.hide() : $nameField.slideDown(); 488 }); 489 }); 490 })(jQuery); 491 492//]]> 493</script>
493 494
494<script type="text/javascript" nonce="zqBPPvHJKlTqBkvfdeX7tg=="> 495 var ticketFormsDropdown = document.getElementById('helpdesk_ticket_forms_dropdown'); 496 497 if (ticketFormsDropdown) { 498 var ticketFormPageTitle = document.querySelector('.fc-new-ticket-heading'); 499 500 ticketFormPageTitle && ticketFormPageTitle.classList.add('hide'); 501 } 502</script>
502 503 504 505</section> 506 507<section class="sidebar content-light rounded-6 hide ticket-search" id="new-ticket-search"> 508 <br /> 509</section> 510 </div> 511 </div> 512 513 514 515 516</div> 517 518 <footer class="footer rounded-6"> 519 <nav class="footer-links page no-padding"> 520 521 522 <a href="/support/home" class="">Home</a> 523 524 <a href="/support/solutions" class="">Soluzioni</a> 525 526 527 528 529 </nav> 530 </footer> 531 532 533 534 535 536
536<script src="https://assets6.freshdesk.com/assets/cdn/portal_bottom-0b542a3792769c04d80d3d46525247af843ab47fc6068baf5e6d7e4397b85a02.js"></script>
536 537 538
538<script src="https://assets6.freshdesk.com/assets/cdn/redactor-eef0d60809765e5c12fb5df79e77faec248cc5f349dbeb7e46f29345562d4462.js"></script>
538 539
539<script src="https://assets8.freshdesk.com/assets/cdn/lang/it-fa829b55362e11a7c9ad75bfc72433f3e49ab9e34eb4556c7f93a23b577999af.js"></script>
539 540 <!-- for i18n-js translations --> 541
541<script src="https://assets7.freshdesk.com/assets/cdn/i18n/portal/it-2182c15900388ccf1b2f447154a7d429b22f11f1b16dd9eedc71ebab28f27d53.js"></script>
541 542 <!-- Including default portal based script at the bottom --> 543
543<script nonce="zqBPPvHJKlTqBkvfdeX7tg=="> 544//<![CDATA[ 545 546 jQuery(document).ready(function() { 547 548 // Setting the locale for moment js 549 moment.lang('it'); 550 551 var validation_meassages = {"required":"Questo campo è obbligatorio.","remote":"Correggere questo campo.","email":"Inserire un indirizzo e-mail valido.","url":"Inserire un URL valido.","date":"Inserire una data valida.","dateISO":"Inserire una data valida (ISO).","number":"Inserire un numero valido.","digits":"Inserire solo cifre.","creditcard":"Inserire un numero di carta di credito valido.","equalTo":"Inserire di nuovo lo stesso valore.","two_decimal_place_warning":"Il valore non può contenere più di 2 cifre decimali","select_atleast_one":"Seleziona almeno unâopzione.","select2_minimum_limit":"Inserire %{char_count} o più lettere","select2_maximum_limit":"à possibile selezionare solo %{limit} %{container}","integration_no_match":"nessun dato corrispondente...","ember_method_name_reserved":"Questo nome è riservato e non può essere utilizzato. Scegli un nome diverso."} 552 553 jQuery.extend(jQuery.validator.messages, validation_meassages ); 554 555 556 jQuery(".call_duration").each(function () { 557 var format,time; 558 if (jQuery(this).data("time") === undefined) { return; } 559 if(jQuery(this).hasClass('freshcaller')){ return; } 560 time = jQuery(this).data("time"); 561 if (time>=3600) { 562 format = "hh:mm:ss"; 563 } else { 564 format = "mm:ss"; 565 } 566 jQuery(this).html(time.toTime(format)); 567 }); 568 }); 569 570 // Shortcuts variables 571 var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; 572 573 // Date formats 574 var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; 575 576 var lang = { 577 loadingText: "Attendi...", 578 viewAllTickets: "Visualizza tutti i ticket" 579 }; 580 581 582//]]> 583</script>
583 584 585 586 587 588
588<script type="text/javascript"> 589 I18n.defaultLocale = "en"; 590 I18n.locale = "it"; 591 </script>
591 592 593 594 595 596 <!-- Include dynamic input field script for signup and profile pages (Mint theme) --> 597 598 <!-- Include portal disallowed links --> 599 600 </body> 601</html>
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.