https://sendunlimitedemail.com/sue/mod-Dvqo-BLM.js

1import{u as r,j as e,H as s,L as i}from"./edge-BOITG1XR.js";const a=[{id:"acceptance",title:"1. Acceptance of Terms"},{id:"service-description",title:"2. Service Description — Server, Not Software"},{id:"eligibility",title:"3. Eligibility & Account Registration"},{id:"no-demo-policy",title:"4. No-Demo / No-Trial Policy"},{id:"cancellation-policy",title:"5. Cancellation & Refund Policy"},{id:"plan-upgrades",title:"6. Plan Upgrades & Migration"},{id:"dedicated-ip-allocation",title:"7. Dedicated IP Allocation & Reputation"},{id:"acceptable-use",title:"8. Acceptable Use Policy"},{id:"authentication-requirements",title:"9. Authentication Requirements (SPF / DKIM / DMARC)"},{id:"suspension-termination",title:"10. Suspension & Termination"},{id:"billing-cancellation",title:"11. Billing & Cancellation"},{id:"limitation-liability",title:"12. Limitation of Liability"},{id:"governing-law",title:"13. Governing Law"},{id:"changes",title:"14. Changes to These Terms"},{id:"contact",title:"15. Contact"}];function l(){return r(),e.jsxs(e.Fragment,{children:[e.jsxs(s,{children:[e.jsx("title",{children:"Terms of Service | SendUnlimitedEmail"}),e.jsx("meta",{name:"description",content:"Terms of Service for SendUnlimitedEmail dedicated SMTP server plans. Includes cancellation policy, no-demo policy, IP allocation rules, and acceptable use policy."}),e.jsx("link",{rel:"canonical",href:"https://sendunlimitedemail.com/terms"}),e.jsx("meta",{property:"og:type",content:"website"}),e.jsx("meta",{property:"og:title",content:"Terms of Service | SendUnlimitedEmail"}),e.jsx("meta",{property:"og:description",content:"Terms covering our dedicated SMTP server service, cancellation policy, and acceptable use."}),e.jsx("meta",{property:"og:url",content:"https://sendunlimitedemail.com/terms"}),e.jsx("meta",{property:"og:image",content:"https://sendunlimitedemail.com/og-image.png"}),e.jsx("meta",{name:"twitter:card",content:"summary"}),e.jsx("meta",{name:"twitter:title",content:"Terms of Service | SendUnlimitedEmail"}),e.jsx("meta",{name:"twitter:description",content:"Terms covering our dedicated SMTP server service, cancellation policy, and acceptable use."}),e.jsx("meta",{name:"robots",content:"index, follow"}),e.jsx("script",{type:"application/ld+json",children:JSON.stringify({"@context":"https://schema.org","@type":"BreadcrumbList",itemListElement:[{"@type":"ListItem",position:1,name:"Home",item:"https://sendunlimitedemail.com/"},{"@type":"ListItem",position:2,name:"Terms of Service",item:"https://sendunlimitedemail.com/terms"}]})})]}),e.jsx("section",{className:"sue-hero",style:{paddingTop:64,paddingBottom:40},children:e.jsxs("div",{className:"sue-container",children:[e.jsxs("nav",{className:"sue-reveal",style:{display:"flex",gap:8,alignItems:"center",fontSize:13,color:"var(--sue-text-subtle)",marginBottom:20},children:[e.jsx(i,{to:"/",style:{color:"var(--sue-text-muted)",textDecoration:"none"},children:"Home"}),e.jsx("span",{children:"›"}),e.jsx("span",{style:{color:"var(--sue-text)"},children:"Terms of Service"})]}),e.jsx("div",{className:"sue-reveal",children:e.jsxs("span",{className:"sue-eyebrow",children:[e.jsx("span",{className:"sue-eyebrow-dot"}),"Legal"]})}),e.jsx("h1",{className:"sue-h1 sue-reveal sue-delay-1",style:{marginTop:18,marginBottom:16},children:"Terms of Service"}),e.jsx("p",{className:"sue-hero-lead sue-reveal sue-delay-2",style:{maxWidth:720},children:"The agreement that governs your use of SendUnlimitedEmail dedicated SMTP server plans. Plain language where possible, lawyer language where required."}),e.jsx("div",{className:"sue-reveal sue-delay-3",style:{fontSize:13,color:"var(--sue-text-muted)",marginTop:8},children:"Last updated: 7 May 2026 · Effective: immediately upon use of the service"})]})}),e.jsx("section",{className:"sue-section",style:{paddingTop:0},children:e.jsx("div",{className:"sue-container",children:e.jsxs("div",{className:"sue-blog-layout",children:[e.jsx("article",{className:"sue-reveal",children:e.jsxs("div",{className:"sue-article-body",children:[e.jsxs("p",{className:"lead",children:['These Terms of Service ("Terms") form a binding agreement between you and ',e.jsx("strong",{children:"SendUnlimitedEmail.com"}),' ("we", "us", "Service"). By placing an order, signing in, or sending email through our infrastru

1cture, you confirm that you have read, understood, and agree to be bound by these Terms in full.']}),e.jsx("h2",{id:"acceptance",children:"1. Acceptance of Terms"}),e.jsx("p",{children:"These Terms apply to all visitors, free-tier observers (if any), paying customers, billing contacts, and authorised users acting on a customer's behalf. If you do not agree to any part of these Terms, do not place an order and discontinue use of the Service immediately. Continued use after any update to these Terms constitutes acceptance of the revised version."}),e.jsx("h2",{id:"service-description",children:"2. Service Description — Server, Not Software"}),e.jsxs("p",{children:["SendUnlimitedEmail provides ",e.jsx("strong",{children:"dedicated SMTP server infrastructure"}),". This is a managed hosted service, not a downloadable software product. Each plan delivers a server with one or more dedicated IP addresses, mail-transfer software pre-configured by us, SPF / DKIM / DMARC / rDNS records set up against the customer's domain, and ongoing monitoring of IP reputation, blocklist status, and ISP feedback."]}),e.jsx("p",{children:'Because the Service is server-based, traditional concepts like "license keys", "downloads", or "trial copies of software" do not apply. The deliverable is a live, running server provisioned on real hardware with real IPs leased from upstream providers.'}),e.jsx("h2",{id:"eligibility",children:"3. Eligibility & Account Registration"}),e.jsxs("p",{children:["You must be at least 18 years of age and legally capable of entering into a binding contract. The information you provide at registration must be accurate and complete. You are solely responsible for the security of your billing-portal credentials, your SMTP credentials, and any keys we issue. Notify us immediately at ",e.jsx("a",{href:"mailto:[email protected]",children:"[email protected]"})," of any suspected unauthorised use of your account or credentials."]}),e.jsx("h2",{id:"no-demo-policy",children:"4. No-Demo / No-Trial Policy"}),e.jsxs("p",{children:["We do ",e.jsx("strong",{children:"not"})," offer free demos, sandbox environments, or trial servers. This policy is deliberate, and we are transparent about the reasons:"]}),e.jsxs("ul",{children:[e.jsxs("li",{children:[e.jsx("strong",{children:"Real upfront cost."})," Each dedicated SMTP server requires real IP addresses leased from upstream carriers, real provisioning time, and real warm-up cycles before delivery. We absorb that cost when a paid order is placed."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Reputation integrity."})," Free demo servers attract abuse — credential testing, spam-tra

1p probing, list verification at scale. Any of those would permanently damage the reputation of the IPs involved, and recovered IPs cannot be re-issued in good conscience to the next paying customer."]}),e.jsxs("li",{children:[e.jsx("strong",{children:'No "evaluation" tier.'})," Sending email at any scale signals a real sender to ISPs. There is no way to evaluate inbox placement without actually sending real volume from a real IP — which is itself the service."]})]}),e.jsxs("p",{children:[e.jsx("strong",{children:"Monthly billing instead of trials."})," The Service is billed monthly with no long-term contract. You can cancel any future billing cycle anytime — your only commitment is the current month."]}),e.jsxs("p",{children:[e.jsx("strong",{children:"Recommended path:"})," Customers who want to validate the Service before committing to higher-tier capacity should start with the ",e.jsx(i,{to:"/pricing",children:"Standard plan ($39.99/mo)"}),". The Standard plan is a complete dedicated SMTP server — two dedicated IPs, full authentication setup, unlimited sending — sufficient to test deliverability against your own list and content. Upgrading to Professional or Enterprise migrates your IP warm-up progress, DKIM keys, and configuration to the new plan with no reset."]}),e.jsx("h2",{id:"cancellation-policy",children:"5. Cancellation & Refund Policy"}),e.jsxs("p",{children:["The Service is billed monthly in advance with no long-term contract. You may cancel any future billing cycle at any time from your customer dashboard or by contacting ",e.jsx("a",{href:"mailto:[email protected]",children:"[email protected]"}),". Cancellation prevents any further charges; service continues to the end of the current paid period unless you choose immediate cancellation."]}),e.jsxs("p",{children:[e.jsx("strong",{children:"Refunds."})," Already-billed periods are non-refundable as a default — dedicated IPs and provisioning are absorbed up-front. Refunds apply where:"]}),e.jsxs("ul",{children:[e.jsx("li",{children:"The Service is never provisioned within seven (7) days of payment."}),e.jsx("li",{children:"Server or all assigned IPs are non-functional for more than 72 hours due to our infrastructure (not blacklisting from the customer's sending behaviour) — a pro-rated credit or refund is issued."}),e.jsx("li",{children:"Duplicate or unintended charges are detected."})]}),e.jsxs("p",{children:["To request a refund or cancellation, email ",e.jsx("a",{href:"mailto:[email protected]",children:"[email protected]"})," from the email address registered on the account. We acknowledge within 24 hours and process within 5–7 business days where applicable."]}),e.jsxs("p",{children:[e.jsx("strong",{children:"Exclusions:"})," Refunds do not apply where the account has been suspended for confirmed violations of Section 8 (Acceptable Use Policy), or where chargebacks have been initiated through the customer's bank without first contacting us. Direct refund requests are processed faster than chargebacks for both parties."]}),e.jsx("h2",{id:"plan-upgrades",children:"6. Plan Upgrades & Migration"}),e.jsx("p",{children:"You may upgrade from Standard to Professional or Enterprise at any time. Upgrades are pro-rated against the remaining balance of your current billing period and applied as credit to the new plan. Migration includes: IP warm-up state, DKIM selectors and keys, SPF includes, account configuration, and any active campaigns. We aim to complete migrations within 24 hours of the upgrade request, with no service interruption beyond a brief credentials handoff."}),e.jsx("h2",{id:"dedicated-ip-allocation",children:"7. Dedicated IP Allocation & Reputation"}),e.jsx("p",{children:"Each plan includes a stated number of dedicated IPv4 addresses. These IPs are assigned exclusively to your account for the duration of your service, are configured with rDNS / PTR records pointing to your domain, and carry SPF and DKIM records under your domain."}),e.jsx("p",{children:"Sender reputation on these IPs is influenced primarily by the volume, list quality, and recipient engagement of the email you send. We provide ongoing monitoring across the eight major real-time blockl

1ists (Spamhaus, Barracuda, SORBS, SURBL, UCEPROTECT, SpamCop, Invaluement, PSBL) and proactive ISP feedback-loop processing. We will, at our cost and discretion, replace any IP that becomes irrecoverably listed through no fault of the customer."}),e.jsxs("p",{children:[e.jsx("strong",{children:"Customer responsibility:"})," The customer is responsible for the quality of their recipient list, the content of their messages, and compliance with applicable anti-spam law (CAN-SPAM, GDPR, CASL, UAE PDPL, and equivalents in customer jurisdictions). IPs damaged by clearly attributable customer abuse (purchased lists, spam-trap hits, repeated unsubscribe failures) may not qualify for free replacement."]}),e.jsx("h2",{id:"acceptable-use",children:"8. Acceptable Use Policy"}),e.jsx("p",{children:"You agree not to use the Service to send, transmit, or distribute any of the following:"}),e.jsxs("ul",{children:[e.jsx("li",{children:'Email to recipients who have not consented to receive it (unsolicited bulk email / "spam")'}),e.jsx("li",{children:"Phishing, fraud, malware, ransomware, or any content used to deceive recipients or steal credentials"}),e.jsx("li",{children:"Content that is illegal in the recipient's or sender's jurisdiction, including but not limited to content involving the sexual exploitation of minors, terrorism, or trafficking"}),e.jsx("li",{children:"Email harvested from public sources, scraped, purchased, rented, or otherwise obtained without explicit recipient opt-in"}),e.jsx("li",{children:"Email omitting a functional unsubscribe mechanism or omitting a valid physical postal address (where required by law)"}),e.jsx("li",{children:`Email that forges or misrepresents the sender's identity, "from" address, or routing headers`})]}),e.jsx("p",{children:"Suspected violations may be investigated by reviewing log metadata. We do not read message contents except where required by legal process or where investigating a specific complaint."}),e.jsx("h2",{id:"authentication-requirements",children:"9. Authentication Requirements (SPF / DKIM / DMARC)"}),e.jsx("p",{children:"You agree to publish the SPF, DKIM, and DMARC DNS records we provide for your domain, and to keep them in place for the duration of your service. Failure to publish required authentication records will materially degrade deliverability and is not grounds for refund. We provide guidance and support for DNS publication; the customer retains control of their DNS zone."}),e.jsx("h2",{id:"suspension-termination",children:"10. Suspension & Termination"}),e.jsx("p",{children:"We may suspend or terminate the Service, with or without notice, where we have a reasonable basis to believe that:"}),e.jsxs("ul",{children:[e.jsx("li",{children:"The account is being used in violation of Section 8 (Acceptable Use)"}),e.jsx("li",{children:"Continued sending poses imminent harm to dedicated-IP reputation that would affect future customers of those IPs"}),e.jsx("li",{children:"Payment has failed and remains unresolved after a reasonable cure period"}),e.jsx("li",{children:"The account has provided false or fraudulent registration information"})]}),e.jsx("p",{children:"Where suspension is for cure-able reasons (payment, list-quality issues), we will work with the customer to restore service. Termination for confirmed Acceptable Use violations is permanent and does not entitle the customer to a refund of the affected period."}),e.jsx("h2",{id:"billing-cancellation",children:"11. Billing & Cancellation"}),e.jsxs("p",{children:["Plans are billed monthly in advance to the payment method on file. There is no fixed-term contract; you may cancel any future billing cycle at any time from your dashboard or by contacting ",e.jsx("a",{href:"mailto:[email protected]",children:"[email protected]"}),". Cancellation takes effect at the end of the current billing period; service continues until that date. Already-billed periods are not pro-rated except in the cases listed in Section 5."]}),e.jsx("h2",{id:"limitation-liability",children:"12. Limitation of Liability"}),e.jsx("p",{children:"To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to the Service is limited to the amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost goodwill, or business interruption — even where we have been advised of the possibility of such damages."}),e.jsx("p",{children:"Email delivery is best-effort. We provide industry-leading inbox placement infrastru

1cture, but final delivery is determined by receiving inbox providers and depends on factors outside our control, including the customer's list quality, content, and recipient engagement."}),e.jsx("h2",{id:"governing-law",children:"13. Governing Law"}),e.jsx("p",{children:"These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall first be addressed by good-faith negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, UAE."}),e.jsx("h2",{id:"changes",children:"14. Changes to These Terms"}),e.jsx("p",{children:'We may amend these Terms at any time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be communicated by email to active customers at least fourteen (14) days before taking effect, except where immediate change is required by law or to address an active security or abuse issue.'}),e.jsx("h2",{id:"contact",children:"15. Contact"}),e.jsxs("p",{children:["Questions about these Terms? Contact us at ",e.jsx("a",{href:"mailto:[email protected]",children:"[email protected]"})," or through our ",e.jsx(i,{to:"/contact",children:"contact page"}),". For refund requests, please use the subject line described in Section 5 to ensure faster routing."]})]})}),e.jsxs("aside",{className:"sue-blog-sidebar",children:[e.jsxs("div",{className:"sue-reveal",style:{background:"white",border:"1px solid var(--sue-border)",borderRadius:"var(--sue-r-lg)",padding:"20px 22px",boxShadow:"var(--sue-shadow-sm)"},children:[e.jsx("div",{style:{fontSize:11,fontWeight:700,letterSpacing:"0.08em",textTransform:"uppercase",color:"var(--sue-blue-600)",marginBottom:14},children:"On this page"}),e.jsx("div",{style:{display:"flex",flexDirection:"column",gap:8},children:a.map(n=>e.jsx("a",{href:`#${n.id}`,style:{fontSize:13,color:"var(--sue-text-muted)",textDecoration:"none",lineHeight:1.5,padding:"4px 0",borderLeft:"2px solid var(--sue-border)",paddingLeft:12,marginLeft:-12,transition:"color 0.2s, border-color 0.2s"},onMouseEnter:t=>{t.target.style.color="var(--sue-blue-600)",t.target.style.borderColor="var(--sue-blue-600)"},onMouseLeave:t=>{t.target.style.color="var(--sue-text-muted)",t.target.style.borderColor="var(--sue-border)"},children:n.title},n.id))})]}),e.jsxs("div",{className:"sue-reveal",style:{background:"linear-gradient(135deg, var(--sue-blue-600) 0%, var(--sue-teal-600) 100%)",color:"white",borderRadius:"var(--sue-r-lg)",padding:"24px 22px",boxShadow:"var(--sue-shadow-md)"},children:[e.jsx("div",{style:{fontSize:11,fontWeight:700,letterSpacing:"0.1em",textTransform:"uppercase",opacity:.85,marginBottom:10},children:"No contracts"}),e.jsx("h3",{style:{fontSize:17,fontWeight:700,lineHeight:1.3,marginBottom:10,color:"white"},children:"Cancel anytime"}),e.jsx("p",{style:{fontSize:13,lineHeight:1.6,opacity:.92,marginBottom:14},children:"Monthly billing with no long-term contract. Stop billing whenever you want, from your dashboard."}),e.jsx(i,{to:"/pricing",style:{display:"inline-flex",alignItems:"center",gap:6,background:"white",color:"var(--sue-blue-700)",padding:"9px 16px",borderRadius:8,fontSize:13,fontWeight:700,textDecoration:"none"},children:"View Plans →"})]}),e.jsxs("div",{className:"sue-reveal",style:{background:"var(--sue-bg-muted)",border:"1px solid var(--sue-border)",borderRadius:"var(--sue-r-lg)",padding:"20px 22px"},children:[e.jsx("div",{style:{fontSize:11,fontWeight:700,letterSpacing:"0.08em",textTransform:"uppercase",color:"var(--sue-text-subtle)",marginBottom:10},children:"Related"}),e.jsxs("ul",{style:{listStyle:"none",padding:0,margin:0,display:"flex",flexDirection:"column",gap:8},children:[e.jsx("li",{children:e.jsx(i,{to:"/privacy",style:{fontSize:14,color:"var(--sue-text-muted)",textDecoration:"none"},children:"Privacy Policy →"})}),e.jsx("li",{children:e.jsx(i,{to:"/refunds",style:{fontSize:14,color:"var(--sue-text-muted)",textDecoration:"none"},children:"Refund Policy →"})}),e.jsx("li",{children:e.jsx(i,{to:"/contact",style:{fontSize:14,color:"var(--sue-text-muted)",textDecoration:"none"},children:"Contact Support →"})})]})]})]})]})})})]})}export{l as default};