1<!doctype html> 2<html lang="en"> 3<head> 4 <meta charset="utf-8"><meta name="viewport" content="width=device-width,initial-scale=1"> 5 <title>Service policies | xAgent ID</title> 6 <meta name="description" content="Privacy, terms, cancellation, refund, delivery, and contact information for xAgent ID by twin3 AI."> 7 <link rel="stylesheet" href="/assets/foundation.css?v=visual-20260904"> 8 <link rel="stylesheet" href="/assets/demo.css?v=visual-20260903"><link rel="stylesheet" href="/assets/ui-system.css?v=brand-20260904"><link rel="icon" type="image/svg+xml" href="/assets/favicon.svg"><link rel="icon" type="image/png" href="/assets/logo.png"> 9
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9 10</head> 11<body class="policy-page"> 12<header class="topbar"><nav class="nav shell" aria-label="Policy navigation"><a class="brand" href="/" aria-label="xAgent ID"><img class="brand-logo" src="/assets/logo.svg" alt="xAgent ID" width="146" height="32"><span class="brand-name sr-only"><b>xAgent ID</b></span></a><a class="patent-back" href="/">Back to product</a></nav></header> 13<main class="policy-main shell"> 14 <header class="policy-hero"><p class="eyebrow">SERVICE INFORMATION</p><h1>Clear boundaries.<br>Clear commercial terms.</h1><p>xAgent ID gives a verified website identity, measures public AI readiness, and can propose or apply approved changes to a narrow list of machine-readable files. It does not take control of the customer website.</p><span>Last updated: 13 August 2026</span></header> 15 <nav class="policy-index" aria-label="Policy sections"><a href="#privacy">Privacy</a><a href="#terms">Terms</a><a href="#refund">Cancellation & refunds</a><a href="#delivery">Service delivery</a><a href="#contact">Contact</a></nav> 16 <section class="policy-section" id="privacy"><p>01 / PRIVACY</p><h2>Privacy</h2><div class="policy-grid"><article><h3>Information we use</h3><p>Verified domain, public website data, selected modules, operational receipts, audit history, and contact information supplied during checkout or support.</p></article><article><h3>Payment data</h3><p>Card details are entered directly with Stripe. xAgent ID stores provider identifiers, payment status, plan, domain, and Agent ID, but not raw card numbers.</p></article><article><h3>Evidence and telemetry</h3><p>AI crawler, citation, analytics, and conversion evidence is collected only when the customer enables the relevant connector. Missing evidence remains pending, not zero.</p></article><article><h3>Control</h3><p>Customers may pause collection, revoke a connector, rotate credentials, or request deletion subject to security, billing, and legal retention requirements.</p></article></div></section> 17 <section class="policy-section" id="terms"><p>02 / TERMS</p><h2>Terms of service</h2><div class="policy-copy"><p>The customer confirms authority over each enrolled domain. Identity and paid services are bound to that verified domain and may not be used to impersonate another website.</p><p>Automation is deny-by-default. It may affect only the machine-readable files explicitly allowed by the customer policy. Page content, pricing, legal text, source code, databases, and deployment credentials are excluded unless a separate written agreement says otherwise.</p><p>Suggestions and readiness scores are technical evidence, not a guarantee of search ranking, AI citation, recommendation, traffic, revenue, or Marketplace approval. A change counts as established only after the expected state, website receipt, and public re-fetch agree.</p></div></section> 18 <section class="policy-section" id="refund"><p>03 / CANCELLATION</p><h2>Cancellation and refunds</h2><div class="policy-grid"><article><h3>Subscriptions</h3><p>Cancel at any time from the authenticated customer Dashboard. Stripe subscriptions open a short-lived Stripe-hosted management page; Google Marketplace subscriptions remain managed in Google Cloud Billing. Cancellation normally takes effect at the end of the current paid period unless the provider confirms otherwise.</p></article><article><h3>Refund review</h3><p>Refund eligibility depends on the payment provider, applicable law, and whether the paid service period has started. Contact us with the verified domain and provider receipt ID; no refund is promised before review.</p></article><article><h3>Plan changes</h3><p>Upgrades and downgrades are managed through the provider's billing portal. Any proration, credit, or effective date is shown by the provider before confirmation.</p></article><article><h3>Billing errors</h3><p>Duplicate, incorrect, or unauthorized charges are reviewed promptly. Never send card numbers, private keys, or Site Agent Keys by email.</p></article></div></section> 19 <section class="policy-section" id="delivery"><p>04 / DELIVERY</p><h2>Service delivery</h2><div class="delivery-timeline"><article><b>Identity</b><span>Available after the website publishes domain proof and verification succeeds. <span>Identity requires domain proof, successful verification and confirmed payment; generated files must be installed by you.</span></span></article><article><b>Monitor</b><span>First scheduled readiness check is pending runner scheduling and execution. <span>Confirmed payment sync attempts inspection enrolment for Monitor and higher plans; check enrolment status. Scheduling requires an operational runner. No first-run deadline or snapshot email is promised.</span></span></article><article><b>Agentic</b><span>Available via self-serve checkout when checkout is available and eligibility checks pass, delivered under Early Access maturity; improvement proposals and knowledge updates require customer operator authorization before publishing. <span>Agentic checkout is self-serve after domain verification; features require confirmed payment and a configured inbox. Hiring also requires recruiting authority. Approval notices and period summaries are not emailed yet.</span></span></article><article><b>Operate</b><span>Available via self-serve checkout when checkout is available and eligibility checks pass, delivered under Enterprise Pilot maturity; scoped automation remains subject to customer policy and operator authorization. <span>Operate checkout is self-serve after domain verification; writes require confirmed payment, a configured customer runtime and owner policy approval. Execution and rollback receipts are not emailed yet.</span></span></article></div></section> 20 <section class="policy-section" id="contact"><p>05 / CONTACT</p><h2>Contact twin3 AI</h2><div class="contact-panel"><div><b>Product and billing support</b><a href="mailto:[email protected]">[email protected]</a></div><div><b>Machine-readable support</b><a href="/agent/">Agent documentation</a><a href="/agent/billing-guide.json">Billing guide</a></div><div><b>Security notice</b><span>Do not email passwords, private keys, Site Agent Keys, or complete payment details.</span></div></div></section> 21</main> 22<footer class="site-footer"><div class="shell footer-row"><span class="footer-brand">xAgent ID · twin3 AI</span><div class="footer-links"><span>Patent Pending · U.S. 64/122,848</span><a href="/privacy">Privacy</a><a href="/terms">Terms</a><a href="/refund">Refunds</a><a href="/contact">Contact</a></div></div></footer>
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