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1ikel gefunden hast, w\xe4hlst du den gew\xfcnschten Mietzeitraum im Kalender aus und sendest deine Anfrage.",links:[{href:"https://www.mietzy.com/search/",label:"die Suche",token:"[[search]]"}]},{question:"Wie funktioniert die Bezahlung auf Mietzy?",answer:"Auf Mietzy kannst du je nach Angebot online bezahlen oder bar vor Ort.\n\nDie Barzahlung ist eine einfache und vertraute M\xf6glichkeit, wenn Vermieter und Mieter die Bezahlung direkt bei der \xdcbergabe regeln m\xf6chten.\n\nDie Online-Zahlung bietet zus\xe4tzliche Sicherheit f\xfcr beide Seiten. Sie l\xe4uft \xfcber die Plattform und schafft mehr Schutz und Nachvollziehbarkeit, zum Beispiel bei Zahlungen, Kautionen und m\xf6glichen Problemen w\xe4hrend der Miete. Au\xdferdem sind Vermieter mit Online-Payment auf Mietzy ausweisverifiziert, was zus\xe4tzlich Vertrauen schafft."},{question:"Welche Zahlungsmethoden werden unterst\xfctzt?",answer:"Bei der Online-Zahlung unterst\xfctzt Mietzy aktuell unter anderem:\n\nKreditkarte und Debitkarte\n\nPayPal\n\nApple Pay\n\nGoogle Pay\n\nKlarna\n\nJe nach Angebot ist auch Barzahlung vor Ort m\xf6glich."},{question:"Wann zahlt der Mieter?",answer:"Nachdem der Verleiher die Buchungsanfrage angenommen hat, bezahlt der Mieter den vollst\xe4ndigen Online-Zahlungsbetrag. Dazu geh\xf6ren Mietpreis, Versandkosten, ein freiwilliger Beitrag und gegebenenfalls die Kaution.\n\nWird die Buchung storniert, wird der erstattungsf\xe4hige Betrag \xfcber die urspr\xfcngliche Zahlungsmethode zur\xfcckgezahlt."},{question:"Wann erh\xe4lt der Vermieter sein Geld?",answer:"Wenn ein Vermieter Online-Payment nutzt, wird die Auszahlung \xfcber Stripe abgewickelt. Daf\xfcr muss vorher ein Bankkonto verbunden werden.\n\nNach erfolgreicher Online-Zahlung erh\xe4lt der Vermieter den Mietpreis abz\xfcglich der Plattformgeb\xfchr sowie die vollst\xe4ndigen Versandkosten. Ein freiwilliger Beitrag geht an Mietzy, die Kaution wird von Mietzy bis zur R\xfcckzahlung verwahrt. Die Auszahlung auf das Bankkonto erfolgt nach dem Stripe-Auszahlungsplan."},{question:"Gibt es Geb\xfchren f\xfcr die Nutzung von Mietzy?",answer:"Die Registrierung und Nutzung von Mietzy ist grunds\xe4tzlich kostenlos.\n\nBei einer Online-Zahlung beh\xe4lt Mietzy derzeit 15 Prozent des Mietpreises als Plattformgeb\xfchr ein. Versandkosten werden vollst\xe4ndig an den Verleiher weitergegeben. Ein freiwilliger Beitrag unterst\xfctzt Mietzy direkt."},{question:"Warum lohnt sich die Online-Zahlung?",answer:"Die Online-Zahlung ist besonders sicher und praktisch. Sie hilft dabei, Zahlungen klar nachzuvollziehen und macht es leichter, bei Problemen, Sch\xe4den oder R\xfcckerstattungen eine faire L\xf6sung zu finden.\n\nGerade bei Kautionen oder Streitf\xe4llen ist die Abwicklung \xfcber die Plattform ein gro\xdfer Vorteil."},{question:"Kann ich meine Leihe stornieren?",answer:"Ja, das ist m\xf6glich.\n\nWenn du mehr als 24 Stunden vor Mietbeginn buchst, kannst du bis 24 Stunden vor Beginn der Leihe stornieren.\n\nWenn du innerhalb der letzten 24 Stunden vor Mietbeginn buchst, ist eine Stornierung nicht mehr m\xf6glich."},{question:"Wie l\xe4uft die Abholung oder \xdcbergabe ab?",answer:"Der Mieter w\xe4hlt vor der Anfrage den gew\xfcnschten Mietzeitraum im Kalender aus.\n\nSobald der Vermieter die Buchung best\xe4tigt, erh\xe4lt der Mieter die Adresse und weitere Infos zur Abholung. Diese Details sind nach der Buchung in den Buchungsdetails zu sehen.\n\nDer Artikel wird dann zum vereinbarten Ort abgeholt und sp\xe4ter wieder dorthin zur\xfcckgebracht. Falls etwas anders abgesprochen werden soll, kann das einfach im Chat gekl\xe4rt werden."},{question:"Muss ich eine Kaution hinterlegen?",answer:"Eine Kaution ist optional. Der Vermieter entscheidet beim Erstellen des Inserats, ob eine Kaution verlangt wird.\n\nOb eine Kaution n\xf6tig ist und wie hoch sie ist, steht direkt im Angebot."},{question:"Wie funktioniert die Kaution?",answer:"Wenn f\xfcr einen Artikel eine Kaution festgelegt wurde und online bezahlt wird, wird sie zusammen mit der Zahlung eingezogen und bis zur R\xfcckgabe von Mietzy verwahrt.\n\nBest\xe4tigt der Verleiher die ordnungsgem\xe4\xdfe R\xfcckgabe, wird die R\xfcckzahlung sofort veranlasst. Andernfalls wird die Kaution automatisch sieben Kalendertage nach Ende der Buchung zur\xfcckgezahlt.\n\nBei einem Streitfall wird die R\xfcckzahlung bis zur Kl\xe4rung pausiert."},{question:"Was passiert, wenn ein ausgeliehener Artikel besch\xe4digt wird?",answer:"Wenn w\xe4hrend der Miete ein Schaden entsteht, sollten Mieter oder Vermieter sich direkt bei Mietzy melden. Hilfreich sind Fotos und eine kurze Beschreibung des Problems.\n\nBesonders bei Online-Zahlung kann Mietzy besser unterst\xfctzen, weil Zahlungen und Kautionen \xfcber die Plattform nachvollziehbar geregelt werden k\xf6nnen."},{question:"Was passiert, wenn ein Artikel nicht wie beschrieben ist?",answer:"Wenn ein Artikel deutlich von der Beschreibung abweicht oder M\xe4ngel hat, solltest du das sofort dem Vermieter und Mietzy melden.\n\nAuch hier ist die Online-Zahlung von Vorteil, weil m\xf6gliche R\xfcckerstattungen oder Kl\xe4rungen leichter \xfcber die Plattform begleitet werden k\xf6nnen."},{question:"Was passiert, wenn der Artikel nicht zur\xfcckgegeben wird?",answer:"Wenn ein Artikel nicht zur\xfcckgegeben wird oder es Probleme bei der R\xfcckgabe gibt, sollte der Vermieter Mietzy direkt kontaktieren.\n\nAuch in diesem Fall ist die Online-Zahlung hilfreich, weil Mietzy die Zahlung besser nachvollziehen und bei der Kl\xe4rung unterst\xfctzen kann."},{question:"Sind Nutzer auf Mietzy verifiziert?",answer:"Mietzy setzt auf Vertrauen und Sicherheit. Alle Vermieter, die Online-Payment nutzen, sind ausweisverifiziert.\n\nDas gibt Mietern zus\xe4tzliche Sicherheit bei der Buchung."},{question:"Kann ich Mietanfragen oder Buchungen ablehnen?",answer:"Ja. Vermieter entscheiden selbst, wem sie ihren Artikel verleihen m\xf6chten.\
1n\nEine Anfrage f\xfchrt also nicht automatisch zu einer Buchung. Erst wenn der Vermieter zustimmt, kommt die Buchung zustande."},{question:"Wie kontaktiere ich den Kundenservice?",answer:"Wenn du Hilfe brauchst oder eine Frage hast, kannst du dich jederzeit \xfcber die Kontaktseite an unseren Kundenservice wenden.\n\nWir helfen dir bei Buchungen, Zahlungen und Problemen rund um die Miete."},{question:"Wie melde ich mich ab?",answer:"Klicke in deinem Profil einfach auf âAbmeldenâ, um dich aus deinem Konto auszuloggen."},{question:"Wie l\xf6sche ich mein Konto?",answer:"Du kannst dein Konto in den Einstellungen verwalten und dort auch die L\xf6schung anfragen oder durchf\xfchren, solange keine offenen Buchungen oder laufenden Vorg\xe4nge mehr bestehen."}],o=[{question:"How do I register with Mietzy?",answer:"Select [[login]] and create your account. You can then rent items or list your own straight away.",links:[{href:"https://www.mietzy.com/en/login/",label:"âRegisterâ",token:"[[login]]"}]},{question:"How can I rent out items on Mietzy?",answer:"Mietzy makes it easy to rent out things you do not currently need.\n\nYou can create a listing yourself or use our AI upload at [[upload]] for an even faster option. Take a photo of your item and the most important details will be prepared for you within seconds. Review and complete the information, then publish your listing.\n\nThis lets you list items quickly and start receiving requests.",links:[{href:"https://www.mietzy.com/en/upload/",label:"the upload area",token:"[[upload]]"}]},{question:"How do I find items to rent?",answer:"Use [[search]] or browse the categories. Once you find a suitable item, choose your rental dates in the calendar and send a request.",links:[{href:"https://www.mietzy.com/en/search/",label:"search",token:"[[search]]"}]},{question:"How does payment work on Mietzy?",answer:"Depending on the listing, you can pay online or in cash on collection.\n\nCash is a simple, familiar option when the lender and renter want to handle payment directly at handover.\n\nOnline payment gives both sides additional security. It is processed through the platform and provides clearer records and greater protection for payments, deposits and possible issues during the rental. Lenders who use online payment on Mietzy also complete identity verification, which adds further confidence."},{question:"Which payment methods are supported?",answer:"Mietzy currently supports the following online payment methods, among others:\n\nCredit and debit cards\n\nPayPal\n\nApple Pay\n\nGoogle Pay\n\nKlarna\n\nCash payment on collection may also be available, depending on the listing."},{question:"When does the renter pay?",answer:"After the lender accepts the booking request, the renter pays the full online payment amount. This includes the rental price, shipping, an optional contribution, and any required deposit.\n\nIf the booking is cancelled, the refundable amount is returned to the original payment method."},{question:"When does the lender receive the money?",answer:"If a lender uses online payment, payouts are handled through Stripe and a bank account must be connected first.\n\nAfter a successful online payment, the lender receives the rental price minus the platform fee plus all shipping costs. Optional contributions go to Mietzy, while the deposit is held by Mietzy until it is refunded. Bank payouts follow the Stripe payout schedule."},{question:"Are there fees for using Mietzy?",answer:"Registration and general use of Mietzy are free.\n\nFor online payments, Mietzy currently retains 15% of the rental price as a platform fee. Shipping is passed to the lender in full. An optional contribution supports Mietzy directly."},{question:"Why is online payment worthwhile?",answer:"Online payment is particularly secure and convenient. It provides a clear payment record and makes it easier to reach a fair solution if there are problems, damage or refunds.\n\nProcessing payment through the platform is especially helpful for deposits and disputes."}
1,{question:"Can I cancel my rental?",answer:"Yes.\n\nIf you book more than 24 hours before the rental begins, you can cancel up to 24 hours before the start time.\n\nIf you book within the final 24 hours before the rental begins, cancellation is no longer possible."},{question:"How do collection and handover work?",answer:"The renter chooses the required rental dates in the calendar before sending a request.\n\nOnce the lender confirms the booking, the renter receives the address and further collection information. These details appear in the booking details.\n\nThe item is collected from the agreed location and returned there afterwards. Any alternative arrangements can be agreed in the chat."},{question:"Do I need to provide a security deposit?",answer:"A security deposit is optional. The lender decides whether one is required when creating the listing.\n\nThe listing shows whether a deposit is needed and how much it is."},{question:"How does the security deposit work?",answer:"If an item has a security deposit and payment is made online, it is charged with the payment and held by Mietzy until return.\n\nOnce the lender confirms proper return, the refund is initiated immediately. Otherwise, the deposit is refunded automatically seven calendar days after the booking ends.\n\nRefunds are paused while a dispute is open."},{question:"What happens if a rented item is damaged?",answer:"If damage occurs during a rental, the renter or lender should contact Mietzy immediately. Photos and a short description of the problem are helpful.\n\nMietzy can provide more effective support when online payment is used because payments and deposits can be traced and handled through the platform."},{question:"What if an item is not as described?",answer:"If an item differs significantly from its description or has undisclosed defects, tell the lender and Mietzy immediately.\n\nOnline payment is helpful here too, as the platform can assist more easily with refunds or clarification."},{question:"What happens if an item is not returned?",answer:"If an item is not returned or there is a problem with the return, the lender should contact Mietzy immediately.\n\nOnline payment is also useful in this situation because Mietzy can trace the payment and assist with resolving the matter."},{question:"Are users verified on Mietzy?",answer:"Mietzy is built around trust and safety. Every lender who uses online payment completes identity verification.\n\nThis gives renters additional confidence when booking."},{question:"Can I decline rental requests or bookings?",answer:"Yes. Lenders decide who they want to lend their item to.\n\nA request does not automatically become a booking. The booking is created only when the lender accepts it."},{question:"How do I contact customer support?",answer:"If you need help or have a question, you can contact our customer support team at any time through the contact page.\n\nWe can help with bookings, payments and rental-related problems."},{question:"How do I sign out?",answer:"Select âSign outâ in your profile to sign out of your account."},{question:"How do I delete my account?",answer:"You can manage your account in Settings and request or complete deletion there, provided you have no open bookings or ongoing processes."}];var c=n(38432),d=n.n(c),h=n(2230),u=n(38581);function m(e){let[t,n]=(0,a.useState)(!1);return(0,r.jsxs)("div",{className:"my-4 select-none",onClick:()=>{n(!t)},children:[(0,r.jsxs)("div",{className:d().Header,children:[(0,r.jsxs)("div",{className:"flex gap-3",children:[(0,r.jsxs)("div",{className:"relative cursor-pointer",children:[(0,r.jsx)("svg",{xmlns:"http://www.w3.org/2000/svg",width:"51",height:"43",viewBox:"0 0 51 43",fill:"none",children:(0,r.jsx)("path",{d:"M48.9268 7.9301C52.7118 17.1498 49.5037 37.6385 25.9962 41.1244C6.88629 43.9582 5.12286 40.7861 1.33783 31.5664C-2.98364 21.0399 4.65452 12.1649 21.6158 5.20167C38.5771 -1.76156 45.1418 -1.28961 48.9268 7.9301Z",fill:"#C7EFE0",fillOpacity:"0.58"})}),(0,r.jsx)("div",{className:"absolute items-center top-1 left-2 z-20",children:(0,r.jsx)(h.g,{icon:u.EvL,className:"w-8 h-8"})}),(0,r.jsx)("div",{className:"absolute items-center top-2 left-3",children:(0,r.jsx)(h.g,{icon:u.EvL,className:"w-8 h-8",style:{color:"#5CC485"}})})]}),(0,r.jsx)("div",{style:{marginBlock:"auto"},children:(0,r.jsx)("h2",{className:"font-medium text-xl",children:e.title})})]}),(0,r.jsxs)("div",{className:"".concat(d().iconContainer," 'curs
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