https://app.kindredmind.care/assets/Refund-e9weZY2v.js

1import{r as u,j as e}from"./index-DAB8wXG0.js";import{P as h,a as f}from"./PublicLayout-nEM9V3tF.js";import"./proxy-DOJSdAVm.js";import"./chevron-down-CU2JSVIQ.js";import"./menu-CiNxYS94.js";import"./index-D__wO6kf.js";const n="#2D6A4F",y="#F5F0E8",r="#1A1A1A",o="#6B7280",a="#E8E4DF",s="#F4A261",d=[{heading:"Our 30-Day Money-Back Guarantee",body:`Every new KindredMind subscription comes with a full 30-day money-back guarantee. If you decide KindredMind is not right for your family, request your refund from account settings within 30 days of your first successful payment. We will refund that first payment in full, including tax.
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3No explanation is required. We may ask what did not work, but answering is always optional and never affects your refund.`},{heading:"What the guarantee covers",body:`The 30-day money-back guarantee applies to the first successful subscription payment for KindredMind Voice, Presence, or Reminders.
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5The guarantee period begins when that first payment is successfully processed. A free trial does not shorten the guarantee.`},{heading:"What the guarantee does not cover",body:`The guarantee covers your first successful payment. When you request the guarantee, billing collection pauses immediately. If a renewal payment was completed after your request before that pause took effect, that payment is included in your refund automatically.
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7Payments made before an eligible guarantee request, other than the first successful payment, are outside the guarantee. You can still contact us through the contact form about exceptional billing circumstances.
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9The guarantee does not apply to accounts that have been suspended or terminated for violation of our Terms of Service.`},{heading:"Cancellation",body:`You can cancel your KindredMind subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will not be charged for the following month and you will retain full access to KindredMind until the end of the period you have already paid for.
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11Cancelling your subscription does not automatically delete your data. Your voice model, knowledge base, and call history remain in your account and can be reactivated if you return. If you would like your data deleted at the time of cancellation, you can do this from your account settings or contact us through the contact form.`},{heading:"How refunds are processed",body:`Refunds are returned to the original payment method used at the time of purchase. We process guarantee refunds within two business days. Depending on your bank or card issuer, the refund may take an additional 5 to 10 business days to appear on your statement.
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13KindredMind payments are processed by Stripe. Refunds are issued through Stripe directly to your original payment method. We do not issue refunds by cheque, bank transfer, or any method other than the original payment method.
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15If your original payment method is no longer available - for example, a cancelled card - please let us know through the contact form and we will work with you to find an appropriate resolution.`},{heading:"Subscription changes and downgrades",body:"If you upgrade from one plan to another mid-month, you will be charged the prorated difference for the remainder of the billing period. If you downgrade mid-month, the change takes effect at your next renewal date and no partial refund is issued for the current period."},{heading:"Exceptional circumstances",body:"We are a small team who built this product for a real reason and we approach every refund request with that in mind. If you are experiencing an exceptional circumstance - a bereavement, a sudden change in your loved one's care situation, or anything else that makes your situation genuinely unusual - please tell us through the contact form. We will always try to do the right thing."},{heading:"How to request a refund",body:`Within 30 days of your first successful payment, open Settings, find Billing, and choose Request my refund. Billing collection pauses as soon as your request is filed while your existing access continues. We process the refund within two business days. Your full first payment, including tax, returns to the original payment method and service ends when the refund is issued. Banks usually post refunds within 5 to 10 business days.

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17If you cannot access your settings, contact us through the contact form at kindredmind.care/contact.`},{heading:"Contact",body:"For refund or cancellation questions, open Settings in your account or use the contact form at kindredmind.care/contact.",cta:{href:"/contact",label:"Go to contact form"}}];function v(){return u.useEffect(()=>{document.title="Refund Policy | KindredMind",window.scrollTo(0,0)},[]),e.jsxs("div",{style:{background:y,minHeight:"100vh"},children:[e.jsx(h,{}),e.jsxs("div",{style:{maxWidth:720,margin:"0 auto",padding:"100px 24px 120px"},children:[e.jsxs("div",{style:{marginBottom:48,paddingBottom:32,borderBottom:`1px solid ${a}`},children:[e.jsx("span",{style:{fontSize:11,fontWeight:700,letterSpacing:"0.14em",color:n,textTransform:"uppercase"},children:"Our promise to you"}),e.jsx("h1",{style:{fontFamily:"'Nunito', 'Inter', sans-serif",fontSize:"clamp(2rem, 5vw, 2.6rem)",fontWeight:700,color:r,lineHeight:1.15,margin:"14px 0 12px"},children:"Refund Policy"}),e.jsx("p",{style:{fontSize:14,color:o,margin:0},children:"Last updated: March 15, 2026"}),e.jsx("div",{style:{marginTop:20,background:`${s}18`,border:`1px solid ${s}50`,borderRadius:10,padding:"14px 18px"},children:e.jsx("p",{style:{fontSize:15,color:r,margin:0,lineHeight:1.7,fontStyle:"italic"},children:"We built KindredMind because we believe it works. If it does not work for your family, we do not want your money."})})]}),e.jsx("div",{style:{display:"flex",flexDirection:"column",gap:40},children:d.map((t,i)=>e.jsxs("section",{style:i<d.length-1?{paddingBottom:32,borderBottom:`1px solid ${a}`}:{},children:[e.jsx("h2",{style:{fontSize:18,fontWeight:700,color:n,margin:"0 0 14px",letterSpacing:"-0.01em"},children:t.heading}),t.body&&e.jsx("p",{style:{fontSize:15,color:o,lineHeight:1.8,margin:"0 0 14px",whiteSpace:"pre-line"},children:t.body}),t.bullets&&e.jsx("ul",{style:{margin:"0 0 14px",paddingLeft:0,listStyle:"none",display:"flex",flexDirection:"column",gap:10},children:t.bullets.map((l,c)=>e.jsxs("li",{style:{display:"flex",gap:10,alignItems:"flex-start"},children:[e.jsx("span",{style:{width:5,height:5,borderRadius:"50%",background:n,flexShrink:0,marginTop:8}}),e.jsx("span",{style:{fontSize:15,color:o,lineHeight:1.75},children:l})]},c))}),t.footer&&e.jsx("p",{style:{fontSize:15,color:o,lineHeight:1.8,margin:"14px 0 0"},children:t.footer}),t.cta&&e.jsx("a",{href:t.cta.href,style:{display:"inline-block",marginTop:12,padding:"10px 22px",borderRadius:999,background:n,color:"white",fontSize:14,fontWeight:600,textDecoration:"none"},children:t.cta.label})]},i))}),e.jsxs("div",{style:{marginTop:64,paddingTop:32,borderTop:`1px solid ${a}`,display:"flex",gap:24,flexWrap:"wrap"},children:[e.jsx("a",{href:"/terms",style:{fontSize:14,color:n,fontWeight:500,textDecoration:"none"},children:"Terms of Service"}),e.jsx("a",{href:"/privacy",style:{fontSize:14,color:n,fontWeight:500,textDecoration:"none"},children:"Privacy Policy"}),e.jsx("a",{href:"/contact",style:{fontSize:14,color:n,fontWeight:500,textDecoration:"none"},children:"Contact Us"}),e.jsx("a",{href:"/",style:{fontSize:14,color:o,textDecoration:"none"},children:"Back to Home"})]})]}),e.jsx(f,{})]})}export{v as default};