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https://www.go901transit.com/faq/

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4<head id="head"><meta name="description" content="Read frequently asked questions and answers from MATA Customer Service." /><title>
5	FAQs | GO901TRANSIT.com
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86
87
88	
89	<header class="site-header clearfix" role="banner">
90	<a href="#main-content" class="visually-hidden focusable hidden-info">Skip to Main Content</a>		
91		<div class="header-top">
92			<div class="container">
93				<div class="grid_12">		
94					
95
96<ul class="secondary-nav">
97	<!--<li class="navLink extra-link first"><a href="https://www.go901transit.com/faq/">FAQS</a></li>-->
98
99	<li class="navLink extra-link"><a href="https://www.matatransit.com/bus/route-maps/" target='_blank'>Schedule</a></li>
100	<li class="navLink extra-link"><a href="/faq/">Help</a></li>
101	<li class="navLink extra-link"><a href="/contact/">Contact</a></li>
102
103	
104	<li class="navLink left-link"><a href="https://www.go901transit.com/members/login/">Log In</a></li>
105	<li class="navLink right-link"><a href="https://www.go901transit.com/members/register/">Sign Up</a></li>
106	
107
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109	<li class="language"><a class="toggle-language">Language</a>
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116<script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>
116
117	</li>
118	<li class="language"><a href="#">Language</a></li> -->
119</ul>
120
121
122		
123				</div>
124			</div>
125		</div>
126		<div class="header-bottom">
127			<div class="container clearfix">
128				<div class="grid_12">
129					<div class="site-logo-wrpr"><a class="site-logo" href="/"><img alt="G0901 MOBILE" class="desktop" src="/cms/images/logo.png" /> <img alt="G0901 MOBILE" class="mobile" src="/cms/images/logo.png" /> </a></div>
130
131
132		
133				</div>
134			</div>
135		</div>
136	</header>
137	
138	<div class="nav-bar-wrpr">
139		<div class="container clearfix">
140
141			 
142
143
144
145
146<nav class="main-nav nav-bar" role="navigation">
147	<!--googleoff: index-->
148	<!--googleon: index-->
149    <button class="toggle-menu"><span><span class="visually-hidden">Menu</span></span></button>
150    <ul class="cm-menu notranslate">
151        
152                <li id="CT_MainNav_0_cache_rptNav_ctl00_liItem" class="topNavigation">
153                    <a href="/buy-tickets/" id="CT_MainNav_0_cache_rptNav_ctl00_lnkLink1" class="firstnavitema">
154                        <span>
155                            
156                            <span>Buy</span>
157                            Tickets
158                        </span>
159                    </a>
160                    <!--  -->
161                    
162
163                </li>
164            
165                <li id="CT_MainNav_0_cache_rptNav_ctl01_liItem">
166                    <a href="/members/my-tickets/" id="CT_MainNav_0_cache_rptNav_ctl01_lnkLink1">
167                        <span>
168                            
169                            <span>My</span>
170                            Tickets
171                        </span>
172                    </a>
173                    <!--  -->
174                    
175
176                </li>
177            
178                <li id="CT_MainNav_0_cache_rptNav_ctl02_liItem">
179                    <a href="/mata-tracker/" id="CT_MainNav_0_cache_rptNav_ctl02_lnkLink1">
180                        <span>
181                            MATA Tracker
182                            
183                            
184                        </span>
185                    </a>
186                    <!--  -->
187                    
188
189                </li>
190            
191                <li id="CT_MainNav_0_cache_rptNav_ctl03_liItem">
192                    <a href="https://matatransit.omnilert.net/" id="CT_MainNav_0_cache_rptNav_ctl03_lnkLink1" target="_blank">
193                        <span>
194                            
195                            <span>OMNILERT</span>
196                             
197                        </span>
198                    </a>
199                    <!--  -->
200                    
201
202                </li>
203            
204                <li id="CT_MainNav_0_cache_rptNav_ctl04_liItem" class="lastnavitemli">
205                    <a href="https://www.matatransit.com/" id="CT_MainNav_0_cache_rptNav_ctl04_lnkLink1" target="_blank" class="lastnavitema">
206                        <span>
207                            
208                            <span>MATA</span>
209                            Website
210                        </span>
211                    </a>
212                    <!--  -->
213                    
214
215                </li>
216            
217        <li id="CT_MainNav_0_cache_liLogin">
218            <a href="/members/login/" id="CT_MainNav_0_cache_lnkLogin" class="lastnavitema">
219                <span>
220                    Login / Sign Up
221                </span>
222            </a>
223        </li>
224    </ul>
225</nav>
226
227
228		</div>
229	</div>		
230
231	<main tabindex="-1" role="main" id="main-content">
232		<div class="page-heading">
233			<div class="container">	
234				<div class="grid_12">
235					<h1>HELP</h1>
236
237
238
239
240				</div>
241			</div>
242		</div>	
243		<div class="main-content">
244			 				
245			<div class="container clearfix">
246				<div class="grid_12">
247					<div id="upError">
248		
249</div>
250					<div class="page-content">						
251						
252
253<a name="top"></a>
254
255<div class="FAQWrpr">
256    
257            <!-- <h2>Frequently Asked Questions</h2> -->
258        
259            <h2 id="CT_Main_0_rptMain_ctl01_h1">Your Account</h2>
260			<div class="faq-accordion-wrpr">
261            
262                    <div class="accordion" data-expander data-expander-css data-expander-hold id="is-it-necessary-to-create-an-account-to-purchase-
262a">
263                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
264                            <h3><span class="anchor" >Is it necessary to create an account to purchase a ticket?</span></h3>
265                        </a>
266                        <div class="faq-panel accordion-target" data-expander-target>
267                            <p>Yes. You will be prompted to create an account before purchasing a ticket. This allows greater convenience for you because you can access your account from the mobile app.</p>
268
269<p>If you already registered in the GO901 Mobile App, you may login on the Customer Portal using the same email address and password.</p>
270
271<p>&nbsp;</p>
272
273<p style="text-align: center;"><img alt="screen1" src="/assets/1/6/MainFCKEditorDimension/screen1.jpg" style="width: 690px; height: 640px;" /></p>
274
275                        </div>
276					</div>	
277                
278                    <div class="accordion" data-expander data-expander-css data-expander-hold id="is-the-app-android-and-ios-compatible">
279                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
280                            <h3><span class="anchor" >Is the app Android and iOS compatible?</span></h3>
281                        </a>
282                        <div class="faq-panel accordion-target" data-expander-target>
283                            <p>Yes. The app is available for both Android devices and iOS devices. Simply access the Google Play Store or the Apple App Store to download the current version of the app.</p>
284
285                        </div>
286					</div>	
287                
288                    <div class="accordion" data-expander data-expander-css data-expander-hold id="how-do-i-set-up-my-account">
289                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
290                            <h3><span class="anchor" >How do I set up my account?</span></h3>
291                        </a>
292                        <div class="faq-panel accordion-target" data-expander-target>
293                            <p>Once the app is launched, you will see &ldquo;My Account&rdquo; in the bottom tray navigation. Simply tap &ldquo;Not registered? Register Today!&rdquo; to create your account.</p>
294
295<p style="text-align: center;"><img alt="screen2" src="/assets/1/6/screen2.jpg" style="" /></p>
296
297                        </div>
298					</div>	
299                
300                    <div class="accordion" data-expander data-expander-css data-expander-hold id="how-do-i-reset-my-password">
301                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
302                            <h3><span class="anchor" >How do I reset my password?</span></h3>
303                        </a>
304                        <div class="faq-panel accordion-target" data-expander-target>
305                            <p>On the bottom of the login screen, tap the link &ldquo;Forgot your password?&rdquo; A password reset screen will be displayed. Enter your e-mail address, tap &ldquo;REQUEST PASSWORD RESET&rdquo; or &ldquo;RESET.&rdquo; An e-mail will immediately be sent to the e-mail address you entered containing a link that will enable you to reset your account password.</p>
306
307<p style="text-align: center;"><img alt="screen3" src="/assets/1/6/screen3.jpg" style="width: 690px; height: 527px;" /></p>
308
309                        </div>
310					</div>	
311                
312                    <div class="accordion" data-expander data-expander-css data-expander-hold id="how-do-i-set-up-an-account-in-the-customer-portal">
313                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
314                            <h3><span class="anchor" >How do I set up an account in the Customer Portal?</span></h3>
315                        </a>
316                        <div class="faq-panel accordion-target" data-expander-target>
317                            <p>To set up an account on go901transit.com, make sure you are on a desktop computer or laptop and visit Go901transit.com. Click on the &quot;Sign Up&quot;&nbsp;link on the topmost header of the homepage. Provide your information on the registration page to create an account successfully.</p>
318
319<p>Note: If you already created an account on the Go901 Mobile app, you do not need to create an additional account on the Customer Portal. Simply login to the website using the same mobile app login credentials.</p>
320
321<p style="text-align: center;"><img alt="screen1" src="/assets/1/6/screen17.jpg" style="width: 846px; height: 378px;" /></p>
322
323<p style="text-align: center;"><img alt="screen2" src="/assets/1/6/screen21.jpg" style="width: 846px; height: 559px;" /></p>
324
325<p>&nbsp;</p>
326
327                        </div>
328					</div>	
329                
330                    <div class="accordion" data-expander data-expander-css data-expander-hold id="how-do-i-register-my-mataplus-id">
331                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
332                            <h3><span class="anchor" >How do I register my MATAplus ID?</span></h3>
333                        </a>
334                        <div class="faq-panel accordion-target" data-expander-target>
335                            <p>*To register a MATAplus ID in either the mobile app or Customer Portal, you need to have your ID number that is located on your MATAplus card. If you do not have this number, please contact MATAplus at (901) 322-4080.&nbsp;</p>
336
337<p>To register a MATAplus ID in the app, open the application and sign in. Click the &quot;more&quot; icon at the bottom of the screen. Select &quot;MATAplus&quot; in the list of options. On the MATAplus screen, provide your First Name, Last Name, MATAplus ID and click &quot;submit&quot;.<br />
338Note: The information must match what is on your MATAplus card.&nbsp;</p>
339
340<p style="text-align: center;"><img alt="screen4" src="/assets/1/6/screen42.jpg" style="" /></p>
341
342<p style="text-align: center;"><img alt="screen3" src="/assets/1/6/screen702.jpg" /></p>
343
344<p>To register a MATAplus ID in the Customer Portal, login to the Customer Portal at Go901transit.com on your laptop or computer. Upon login, click &quot;MATAplus&quot;. On the MATAplus screen, enter your First Name, Last Name, MATAplus ID and click &quot;submit&quot;.&nbsp;<br />
345Note: The information must match what is on your MATAplus card.&nbsp;</p>
346
347<p style="text-align: center;"><img alt="" src="/assets/1/6/screen700.jpg" /></p>
348
349<p style="text-align: center;"><img alt="screen6" src="/assets/1/6/screen701.jpg" style="" /></p>
350
351                        </div>
352					</div>	
353                
354			</div>
355        
356            <h2 id="CT_Main_0_rptMain_ctl02_h1">Su Cuenta</h2>
357			<div class="faq-accordion-wrpr">
358            
359                    <div class="accordion" data-expander data-expander-css data-expander-hold id="es-necesario-crear-una-cuenta-para-comprar-un-bole">
360                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
361                            <h3><span class="anchor" >¿Es necesario crear una cuenta para comprar un boleto?</span></h3>
362                        </a>
363                        <div class="faq-panel accordion-target" data-expander-target>
364                            <p>S&iacute;. Se le pedir&aacute; que cree una cuenta antes de comprar un boleto. Esto le permitir&aacute; una mayor comodidad ya que podr&aacute; acceder a su cuenta desde la aplicaci&oacute;n m&oacute;vil.</p>
365
366<p>Si ya se registr&oacute; en la aplicaci&oacute;n m&oacute;vil GO901, puede iniciar sesi&oacute;n en el Portal del Cliente con la misma direcci&oacute;n de correo electr&oacute;nico y contrase&ntilde;a.</p>
367
368                        </div>
369					</div>	
370                
371                    <div class="accordion" data-expander data-expander-css data-expander-hold id="la-aplicacin-es-compatible-con-android-e-ios">
372                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
373                            <h3><span class="anchor" >¿La aplicación es compatible con Android e iOS?</span></h3>
374                        </a>
375                        <div class="faq-panel accordion-target" data-expander-target>
376                            <p>S&iacute;. La aplicaci&oacute;n est&aacute; disponible tanto para dispositivos Android como para dispositivos iOS. Simplemente acceda a Google Play Store o Apple App Store para descargar la versi&oacute;n actual de la aplicaci&oacute;n.</p>
377
378                        </div>
379					</div>	
380                
381                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cmo-configuro-mi-cuenta">
382                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
383                            <h3><span class="anchor" >¿Cómo configuro mi cuenta?</span></h3>
384                        </a>
385                        <div class="faq-panel accordion-target" data-expander-target>
386                            <p>Una vez que se inicie la aplicaci&oacute;n, ver&aacute; &quot;Mi cuenta&quot; en la barra de navegaci&oacute;n de la bandeja inferior. Simplemente toque &ldquo;&iquest;No est&aacute; registrado? &iexcl;Reg&iacute;strese hoy!&quot;
386 para crear su cuenta.</p>
387
388                        </div>
389					</div>	
390                
391                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cmo-puedo-restablecer-mi-contrasea">
392                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
393                            <h3><span class="anchor" >¿Cómo puedo restablecer mi contraseña?</span></h3>
394                        </a>
395                        <div class="faq-panel accordion-target" data-expander-target>
396                            <p>En la parte inferior de la pantalla de inicio de sesi&oacute;n, toque el enlace &quot;&iquest;Olvid&oacute; su contrase&ntilde;a?&quot; Se mostrar&aacute; una pantalla de restablecimiento de contrase&ntilde;a. Ingrese su direcci&oacute;n de correo electr&oacute;nico, toque &quot;SOLICITA RESTABLECIMIENTO DE CONTRASE&Ntilde;A&quot; o &quot;RESTABLECER&quot;. Inmediatamente Se le enviar&aacute; un correo electr&oacute;nico a la direcci&oacute;n de correo electr&oacute;nico que ingres&oacute; con un enlace que le permitir&aacute; restablecer la contrase&ntilde;a de su cuenta.</p>
397
398                        </div>
399					</div>	
400                
401                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cmo-configuro-una-cuenta-en-el-portal-del-cliente">
402                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
403                            <h3><span class="anchor" >¿Cómo configuro una cuenta en el Portal del Cliente?</span></h3>
404                        </a>
405                        <div class="faq-panel accordion-target" data-expander-target>
406                            <p>Para configurar una cuenta en go901transit.com, aseg&uacute;rese de estar en una computadora de escritorio o port&aacute;til y visite Go901transit.com. Haga clic en el enlace &quot;Registrarse&quot; en el encabezado superior de la p&aacute;gina de inicio. Proporcione su informaci&oacute;n en la p&aacute;gina de registro para crear una cuenta con &eacute;xito.</p>
407
408<p>Nota: Si ya cre&oacute; una cuenta en la aplicaci&oacute;n m&oacute;vil Go901, no necesita crear una cuenta adicional en el Portal del Cliente. Simplemente inicie sesi&oacute;n en el sitio web con las mismas credenciales de inicio de sesi&oacute;n de la aplicaci&oacute;n m&oacute;vil.</p>
409
410                        </div>
411					</div>	
412                
413                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cmo-configuro-una-cuenta-en-el-portal-del-cliente">
414                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
415                            <h3><span class="anchor" >¿Cómo configuro una cuenta en el Portal del Cliente?</span></h3>
416                        </a>
417                        <div class="faq-panel accordion-target" data-expander-target>
418                            <p>Para configurar una cuenta en go901transit.com, aseg&uacute;rese de estar en una computadora de escritorio o port&aacute;til y visite Go901transit.com. Haga clic en el enlace &quot;Registrarse&quot; en el encabezado superior de la p&aacute;gina de inicio. Proporcione su informaci&oacute;n en la p&aacute;gina de registro para crear una cuenta con &eacute;xito.</p>
419
420<p>Nota: Si ya cre&oacute; una cuenta en la aplicaci&oacute;n m&oacute;vil Go901, no necesita crear una cuenta adicional en el Portal del Cliente. Simplemente inicie sesi&oacute;n en el sitio web con las mismas credenciales de inicio de sesi&oacute;n de la aplicaci&oacute;n m&oacute;vil.</p>
421
422                        </div>
423					</div>	
424                
425                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cmo-registro-mi-mataplus-id">
426                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
427                            <h3><span class="anchor" >¿Cómo registro mi MATAplus ID?</span></h3>
428                        </a>
429                        <div class="faq-panel accordion-target" data-expander-target>
430                            <p>*Para registrar una identificaci&oacute;n de MATAplus en la aplicaci&oacute;n m&oacute;vil o en el Portal del cliente, debe tener su n&uacute;mero de identificaci&oacute;n que se encuentra en su tarjeta MATAplus. Si no tiene este n&uacute;
430mero, comun&iacute;quese con MATAplus al (901) 322-4080.</p>
431
432<p>Para registrar una ID de MATAplus en la aplicaci&oacute;n, abra la aplicaci&oacute;n e inicie sesi&oacute;n. Haga clic en el icono &quot;m&aacute;s&quot; en la parte inferior de la pantalla. Seleccione &quot;MATAplus&quot; en la lista de opciones. En la pantalla de MATAplus, proporcione su nombre, apellido, ID de MATAplus y haga clic en &quot;enviar&quot;.</p>
433
434<p>Nota: La informaci&oacute;n debe coincidir con la de su tarjeta MATAplus.</p>
435
436<p>Para registrar una ID de MATAplus en el Portal del Cliente, inicie sesi&oacute;n en el Portal del Cliente en Go901transit.com en su computadora port&aacute;til o computadora. Al iniciar sesi&oacute;n, haga clic en &quot;MATAplus&quot;. En la pantalla de MATAplus, ingrese su Nombre, Apellido, ID de MATAplus y haga clic en &quot;enviar&quot;.</p>
437
438<p>Nota: La informaci&oacute;n debe coincidir con la de su tarjeta MATAplus.</p>
439
440                        </div>
441					</div>	
442                
443			</div>
444        
445            <h2 id="CT_Main_0_rptMain_ctl03_h1">Purchasing Tickets & Passes</h2>
446			<div class="faq-accordion-wrpr">
447            
448                    <div class="accordion" data-expander data-expander-css data-expander-hold id="do-i-have-to-create-an-account-to-make-a-purchase">
449                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
450                            <h3><span class="anchor" >Do I have to create an account to make a purchase?</span></h3>
451                        </a>
452                        <div class="faq-panel accordion-target" data-expander-target>
453                            <p>Yes. This will allow you to purchase, reference purchase history, and quickly access your tickets for use.</p>
454
455<p style="text-align: center;"><img alt="Updated_My_Account_Screen" src="/assets/1/6/Updated_My_Account_Screen.png" style="width: 568px; height: 562px;" /></p>
456
457                        </div>
458					</div>	
459                
460                    <div class="accordion" data-expander data-expander-css data-expander-hold id="where-can-i-purchase-tickets">
461                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
462                            <h3><span class="anchor" >Where can I purchase tickets?</span></h3>
463                        </a>
464                        <div class="faq-panel accordion-target" data-expander-target>
465                            <p>You may purchase tickets via the mobile app, or at customer service counters located at the MATA Transit Centers</p>
466
467<p style="text-align: center;"><img alt="" src="/assets/1/6/screen5.jpg" /></p>
468
469<p>As a reminder, reduced fare tickets require in person registration at MATA Transit Centers, as well as ID card confirmation onboard MATA vehicles. When the app is first downloaded, a prompt will be presented inquiring if you are eligible for reduced fare or MATAplus fares. If you are a registered reduced fare or MATAplus customer, you will be prompted to enter information that MATA can use to verify your eligibility. Once your information has been verified, the app will allow you to purchase eligible reduced or MATAplus fares. Your photo ID will be available within the app, and must be shown to the MATA operator after the reduced fare media has been presented to the validator.</p>
470
471<p style="text-align: center;"><img alt="screen51" src="/assets/1/6/MainFCKEditorDimension/screen51.jpg" style="width: 690px; height: 669px;" /></p>
472
473                        </div>
474					</div>	
475                
476                    <div class="accordion" data-expander data-expander-css data-expander-hold id="what-forms-of-payment-are-accepted-for-purchases-t">
477                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
478                            <h3><span class="anchor" >What forms of payment are accepted for purchases through the app?</span></h3>
479                        </a>
480                        <div class="faq-panel accordion-target" data-expander-target>
481                            <p>All major debit or credit cards (Visa, MasterCard, Discover, American Express) are acceptable forms of payment when making app purchases.</p>
482
483<p style="text-align: center;"><img alt="Select_Payment" src="/assets/1/6/MainFCKEditorDimension/Select_Payment1.jpg" style="width: 309px; height: 600px;" /></p>
484
485                        </div>
486					</div>	
487                
488                    <div class="accordion" data-expander data-expander-css data-expander-hold id="my-card-was-declined-why-is-the-transaction-showin">
489                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
490                            <h3><span class="anchor" >My card was declined. Why is the transaction showing "pending" in the app?</span></h3>
491                        </a>
492                        <div class="faq-panel accordion-target" data-expander-target>
493                            <p>&ldquo;Pending&rdquo; payment is an immediate indication that the attempt was unsuccessful. Although your card was not charged for the purchase, it may show on your bank account ledger and can take 2-5 business days to drop.&nbsp;</p>
494
495                        </div>
496					</div>	
497                
498                    <div class="accordion" data-expander data-expander-css data-expander-hold id="why-did-i-receive-an-invalid-expiration-date-error">
499                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
500                            <h3><span class="anchor" >
500Why did I receive an "invalid expiration date" error message when I entered my credit card information?</span></h3>
501                        </a>
502                        <div class="faq-panel accordion-target" data-expander-target>
503                            <p>The expiration date should be entered as a two-digit month and four-digit year. If you received an error message indicating the expiration date is incorrect for the credit card entered, please confirm that the dates are entered in the correct format.</p>
504
505<p>Correct Format:</p>
506
507<p>MM/YYYY</p>
508
509<p>Example: 10/2024</p>
510
511                        </div>
512					</div>	
513                
514                    <div class="accordion" data-expander data-expander-css data-expander-hold id="why-did-i-receive-a-notification-that-my-payment-c">
515                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
516                            <h3><span class="anchor" >Why did I receive a notification that my payment cannot be processed due to a zip code issue?</span></h3>
517                        </a>
518                        <div class="faq-panel accordion-target" data-expander-target>
519                            <p>The zip code should be entered in five-digit format. Including numbers after the first five digits of a zip code will result in an invalid entry. </p>
520	<p>Correct: 38117</p>
521	<p>Incorrect: 38117-1234</p>
522                        </div>
523					</div>	
524                
525                    <div class="accordion" data-expander data-expander-css data-expander-hold id="will-a-receipt-be-received-for-my-purchases-made-t">
526                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
527                            <h3><span class="anchor" >Will a receipt be received for my purchases made through the app?</span></h3>
528                        </a>
529                        <div class="faq-panel accordion-target" data-expander-target>
530                            <p>Yes. Receipts will be sent to the email address showing in the personal profile for the mobile app. Additionally, an &ldquo;Order History&rdquo; screen is available on the Customer Portal that will list all prior purchases.</p>
531
532<p style="text-align: center;"><img alt="screen7" src="/assets/1/6/MainFCKEditorDimension/screen7.jpg" style="width: 357px; height: 690px;" /></p>
533
534<p style="text-align: center;"><img alt="screen71" src="/assets/1/6/MainFCKEditorDimension/screen71.jpg" style="width: 845px; height: 510px;" /></p>
535
536                        </div>
537					</div>	
538                
539                    <div class="accordion" data-expander data-expander-css data-expander-hold id="is-there-a-limit-to-the-number-of-passestickets-th">
540                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
541                            <h3><span class="anchor" >Is there a limit to the number of passes/tickets that can be purchased at one time?</span></h3>
542                        </a>
543                        <div class="faq-panel accordion-target" data-expander-target>
544                            <p>No. You can purchase more than one pass/ticket at a time. Unused passes/tickets will be stored in your account for future use.</p>
545
546<p style="text-align: center;"><img alt="screen8" src="/assets/1/6/screen81.jpg"   /></p>
547
548                        </div>
549					</div>	
550                
551                    <div class="accordion" data-expander data-expander-css data-expander-hold id="is-my-personal-information-secure-when-using-this-">
552                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
553                            <h3><span class="anchor" >Is my personal information secure when using this app?</span></h3>
554                        </a>
555                        <div class="faq-panel accordion-target" data-expander-target>
556                            <p>Yes. All personal and debit/credit card information is stored on a securely encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.</p>
557
558                        </div>
559					</div>	
560                
561			</div>
562        
563            <h2 id="CT_Main_0_rptMain_ctl04_h1">Compra De Entradas Y Pases</h2>
564			<div class="faq-accordion-wrpr">
565            
566                    <div class="accordion" data-expander data-expander-css data-expander-hold id="tengo-que-crear-una-cuenta-para-hacer-una-compra">
567                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
568                            <h3><span class="anchor" >¿Tengo que crear una cuenta para hacer una compra?</span></h3>
569                        </a>
570                        <div class="faq-panel accordion-target" data-expander-target>
571                            <p>S&iacute;. Esto le permitir&aacute; comprar, consultar el historial de compras y acceder r&aacute;pidamente a sus boletos para su uso.</p>
572
573                        </div>
574					</div>	
575                
576                    <div class="accordion" data-expander data-expander-css data-expander-hold id="dnde-puedo-comprar-boletos">
577                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
578                            <h3><span class="anchor" >¿Dónde puedo comprar boletos?</span></h3>
579                        </a>
580                        <div class="faq-panel accordion-target" data-expander-target>
581                            <p>Puede comprar boletos a trav&eacute;s de la aplicaci&oacute;n m&oacute;vil o en los mostradores de servicio al cliente ubicados en los Centros de Tr&aacute;nsito de MATA.</p>
582
583<p>Como recordatorio, los boletos de tarifa reducida requieren el registro en persona en los Centros de Tr&aacute;nsito de MATA, as&iacute; como la confirmaci&oacute;n de la tarjeta de identificaci&oacute;n a bordo de los veh&iacute;culos de MATA. Cuando la aplicaci&oacute;n se descarga por primera vez, aparecer&aacute; un mensaje pregunt&aacute;ndole si es elegible para una tarifa reducida o tarifas MATAplus. Si es un cliente registrado de tarifa reducida o MATAplus, se le pedir&aacute; que ingrese informaci&oacute;n que MATA puede usar para verificar su elegibilidad. Una vez que se haya verificado su informaci&oacute;n, la aplicaci&oacute;n le permitir&aacute; comprar tarifas elegibles reducidas o MATAplus. Su identificaci&oacute;n con foto estar&aacute; disponible dentro de la aplicaci&oacute;
583n y debe mostrarse al operador de MATA despu&eacute;s de que se hayan presentado los medios de la tarifa reducida al validador.</p>
584
585                        </div>
586					</div>	
587                
588                    <div class="accordion" data-expander data-expander-css data-expander-hold id="qu-formas-de-pago-se-aceptan-para-las-compras-a-tr">
589                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
590                            <h3><span class="anchor" >¿Qué formas de pago se aceptan para las compras a través de la app?</span></h3>
591                        </a>
592                        <div class="faq-panel accordion-target" data-expander-target>
593                            <p>Todas las principales tarjetas de d&eacute;bito o cr&eacute;dito (Visa, MasterCard, Discover, American Express) son formas de pago aceptables al realizar compras en aplicaciones.</p>
594
595                        </div>
596					</div>	
597                
598                    <div class="accordion" data-expander data-expander-css data-expander-hold id="mi-tarjeta-fue-rechazada-por-qu-la-transaccin-se-m">
599                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
600                            <h3><span class="anchor" >Mi tarjeta fue rechazada. ¿Por qué la transacción se muestra como "pendiente" en la aplicación?</span></h3>
601                        </a>
602                        <div class="faq-panel accordion-target" data-expander-target>
603                            <p>El pago &quot;pendiente&quot; es una indicaci&oacute;n inmediata de que el intento no tuvo &eacute;xito. Aunque no se carg&oacute; la compra a su tarjeta, es posible que aparezca en el resumen de su cuenta bancaria y puede demorar de 2 a 5 d&iacute;as h&aacute;biles en cancelarse.</p>
604
605                        </div>
606					</div>	
607                
608                    <div class="accordion" data-expander data-expander-css data-expander-hold id="por-qu-recib-un-mensaje-de-error-de-fecha-de-venci">
609                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
610                            <h3><span class="anchor" >¿Por qué recibí un mensaje de error de "fecha de vencimiento no válida" cuando ingresé la información de mi tarjeta de crédito?</span></h3>
611                        </a>
612                        <div class="faq-panel accordion-target" data-expander-target>
613                            <p>La fecha de vencimiento debe ingresar como un mes de dos d&iacute;gitos y un a&ntilde;o de cuatro d&iacute;gitos. Si recibi&oacute; un mensaje de error que indica que la fecha de vencimiento es incorrecta para la tarjeta de cr&eacute;dito ingresada, confirme que las fechas se ingresaron en el formato correcto.</p>
614
615<p>Formato correcto:</p>
616
617<p>MM/AAAA</p>
618
619<p>Ejemplo: 10/2024</p>
620
621                        </div>
622					</div>	
623                
624                    <div class="accordion" data-expander data-expander-css data-expander-hold id="por-qu-recib-una-notificacin-de-que-mi-pago-no-se-">
625                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
626                            <h3><span class="anchor" >¿Por qué recibí una notificación de que mi pago no se puede procesar debido a un problema con el código postal?</span></h3>
627                        </a>
628                        <div class="faq-panel accordion-target" data-expander-target>
629                            <p>El c&oacute;digo postal debe ingresarse en formato de cinco d&iacute;gitos. Incluir n&uacute;meros despu&eacute;s de los primeros cinco d&iacute;gitos de un c&oacute;digo postal dar&aacute; como resultado una entrada no v&aacute;lida.</p>
630
631<p>&nbsp;</p>
632
633<p>Correcto: 38117</p>
634
635<p>Incorrecto: 38117-1234</p>
636
637                        </div>
638					</div>	
639                
640                    <div class="accordion" data-expander data-expander-css data-expander-hold id="recibir-un-recibo-por-mis-compras-realizadas-a-tra">
641                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
642                            <h3><span class="anchor" >¿Recibiré un recibo por mis compras realizadas a través de la aplicación?</span></h3>
643                        </a>
644                        <div class="faq-panel accordion-target" data-expander-target>
645                            <p>S&iacute;. Los recibos se enviar&aacute;n a la direcci&oacute;n de correo electr&oacute;nico que se muestra en el perfil personal de la aplicaci&oacute;n m&oacute;vil. Adem&aacute;s, una pantalla de &quot;Historial de pedidos&quot; est&aacute; disponible en el Portal del cliente que enumerar&aacute; todas las compras anteriores.</p>
646
647                        </div>
648					</div>	
649                
650                    <div class="accordion" data-expander data-expander-css data-expander-hold id="existe-un-lmite-en-la-cantidad-de-pasesboletos-que">
651                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
652                            <h3><span class="anchor" >¿Existe un límite en la cantidad de pases/boletos que se pueden comprar a la vez?</span></h3>
653                        </a>
654                        <div class="faq-panel accordion-target" data-expander-target>
655                            <p>No. Puede comprar m&aacute;s de un pase/boleto a la vez. Los pases/boletos no utilizados se almacenar&aacute;n en su cuenta para uso futuro.</p>
656
657                        </div>
658					</div>	
659                
660                    <div class="accordion" data-expander data-expander-css data-expander-hold id="mi-informacin-personal-est-segura-cuando-uso-esta-">
661                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
662                            <h3><span class="anchor" >¿Mi información personal está segura cuando uso esta aplicación?</span></h3>
663                        </a>
664                        <div class="faq-panel accordion-target" data-expander-target>
665                            <p>S&iacute;. Toda la informaci&oacute;n personal y de la tarjeta de d&eacute;bito/cr&eacute;dito se almacena en un servidor compatible con el est&aacute;ndar de seguridad de datos de la industria de tarjetas de pago (PCI DSS) cifrado de forma segura.</p>
666
667                        </div>
668					</div>	
669                
670			</div>
671        
672            <h2 id="CT_Main_0_rptMain_ctl05_h1">Using Tickets & Passes</h2>
673			<div class="faq-accordion-wrpr">
674            
675                    <div class="accordion" data-expander data-expander-css data-expander-hold id="are-my-ticketspasses-immediately-active-following-">
676                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
677                            <h3><span class="anchor" >Are my  tickets/passes immediately “active” following purchase?</span></h3>
678                        </a>
679                        <div class="faq-panel accordion-target" data-expander-target>
680                            <p>No. Since you can make multiple purchases at one time, you can choose when you would like to &ldquo;activate&rdquo; your tickets/passes. You would select the tickets/passes you want to use, and then tap &ldquo;USE PASS&rdquo; or &quot;USE TICKET.&rdquo; You are encouraged to do this just prior to your boarding to allow a smooth boarding experience. Please note: Do not activate too early, or your ticket may expire before you have had time to present it for scanning at the onboard validator.</p>
681
682<p style="text-align: center;"><img alt="" src="/assets/1/6/screen91.jpg" /></p>
683
684                        </div>
685					</div>	
686                
687                    <div class="accordion" data-expander data-expander-css data-expander-hold id="how-do-i-activate-my-mobile-app-tickets">
688                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
689                            <h3><span class="anchor" >
689How do I activate my Mobile App tickets?</span></h3>
690                        </a>
691                        <div class="faq-panel accordion-target" data-expander-target>
692                            <p>When you view your ticket, you will see a &quot;USE PASS&quot; or &quot;USE TICKET&quot; button next to the ticket. When you tap that button, your pass/ticket has been activated and is ready for presentation. Simply present your ticket to the scanner on the onboard validation device in order to board. The device will indicate a successful scan. In the event of equipment malfunction, the MATA operator will instruct you to present your ticket for visual validation.</p>
693
694<p style="text-align: center;"><img alt="" src="/assets/1/6/screen101.jpg" /></p>
695
696                        </div>
697					</div>	
698                
699                    <div class="accordion" data-expander data-expander-css data-expander-hold id="when-should-i-activate-my-ticket">
700                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
701                            <h3><span class="anchor" >When should I activate my ticket?</span></h3>
702                        </a>
703                        <div class="faq-panel accordion-target" data-expander-target>
704                            <p>You should tap USE TICKET or USE PASS to activate your ticket when you see the bus/trolley coming. Once you activate a single ride ticket, the QR Code will be displayed for that fare. Simply present it to the onboard validator for scanning. For single ride tickets, only one scan is permitted, and then the ticket expires and can no longer be used. For multi-ride passes, you can tap USE TICKET or USE PASS on the My Tickets screen to scan it again on a future ride.</p>
705
706<p style="text-align: center;"><img alt="screen11" src="/assets/1/6/screen111.jpg" /></p>
707
708                        </div>
709					</div>	
710                
711                    <div class="accordion" data-expander data-expander-css data-expander-hold id="how-do-i-use-the-mobile-ticket-when-boarding">
712                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
713                            <h3><span class="anchor" >How do I use the mobile ticket when boarding?</span></h3>
714                        </a>
715                        <div class="faq-panel accordion-target" data-expander-target>
716                            <p>Please have the mobile app open with your ticket active and displayed prior to boarding. This will allow a quick boarding process for you and other passengers. Once onboard, present your mobile ticket to the validator scanner located next to the farebox. A &ldquo;green checkmark&rdquo; will indicate that your ticket was scanned successfully.</p>
717
718<p style="text-align: center;"><img alt="screen12" src="/assets/1/6/screen12.jpg" style="width: 358px; height: 479px;" /></p>
719
720                        </div>
721					</div>	
722                
723                    <div class="accordion" data-expander data-expander-css data-expander-hold id="can-i-use-multiple-tickets-at-the-same-time-for-my">
724                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
725                            <h3><span class="anchor" >Can I use multiple tickets at the same time for myself and my family or friends?</span></h3>
726                        </a>
727                        <div class="faq-panel accordion-target" data-expander-target>
728                            <p>Yes. Please click on &ldquo;My Tickets&rdquo; and select &ldquo;SHOW TICKET&rdquo; for each ticket needed for the group traveling with you. To use more than one ticket, you must first purchase the tickets by going to the &ldquo;Buy Tickets&rdquo; screen. Then, each ticket for each rider must be activated and presented to the scanner on the onboard validator for entry to the MATA vehicle.</p>
729
730<p style="text-align: center;"><img alt="screen13" src="/assets/1/6/screen131.jpg" style="width: 600px; height: 600px;" /></p>
731
732                        </div>
733					</div>	
734                
735                    <div class="accordion" data-expander data-expander-css data-expander-hold id="when-will-my-passes-expire">
736                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
737                            <h3><span class="anchor" >When will my passes expire?</span></h3>
738                        </a>
739                        <div class="faq-panel accordion-target" data-expander-target>
740                            <p>The expiration of the pass will depend upon the type of pass purchased (i.e. all-day,&nbsp; 7-Day, 31-Day, etc.). An expiration date will appear on your ticket. You can view the expiration date on the My Tickets screen. The pass will remain active until 11:59 p.m. on the night of the applicable date.</p>
741
742<p style="text-align: center;"><img alt="" src="/assets/1/6/screen141.jpg" /></p>
743
744                        </div>
745					</div>	
746                
747                    <div class="accordion" data-expander data-expander-css data-expander-hold id="how-to-send-tickets">
748                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
749                            <h3><span class="anchor" >
749How to send tickets?</span></h3>
750                        </a>
751                        <div class="faq-panel accordion-target" data-expander-target>
752                            <p>Step 1 is to login to your account via the <a href="https://www.go901transit.com" rel="noopener noreferrer" target="_blank">https://www.go901transit.com<span class="visually-hidden">(Opens in a new window)</span></a> website. You can only send tickets to another person via the website.</p>
753
754<p>Step 2 is to go to the My Tickets Screen and select a ticket you want to send to someone.</p>
755
756<p style="text-align:center;"><img alt="screen17" src="/assets/1/6/screen171.jpg" style="width: 800px; " /></p>
757
758<p>Step 3 is to click on the &ldquo;Send To Someone Else&rdquo; button and enter the account holder&rsquo;s information. The information must match exactly. For example, your entry must match as it appears in the GO901 account holder&rsquo;s profile.</p>
759
760<p style="text-align:center;"><img alt="screen171" src="/assets/1/6/screen1711.jpg" style="width: 320px; " /></p>
761
762<p>Step 4 &ndash; if the information you entered matches our system then you will be able to click send and the account will receive the ticket.</p>
763
764<p style="text-align:center;"><img alt="screen172" src="/assets/1/6/screen172.jpg" style="width: 600px; " /></p>
765
766                        </div>
767					</div>	
768                
769			</div>
770        
771            <h2 id="CT_Main_0_rptMain_ctl06_h1">Uso De Entradas Y Pases</h2>
772			<div class="faq-accordion-wrpr">
773            
774                    <div class="accordion" data-expander data-expander-css data-expander-hold id="estn-mis-boletospases-inmediatamente-activos-despu">
775                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
776                            <h3><span class="anchor" >¿Están mis boletos/pases inmediatamente "activos" después de la compra?</span></h3>
777                        </a>
778                        <div class="faq-panel accordion-target" data-expander-target>
779                            <p>No. Dado que puede realizar varias compras a la vez, puede elegir cu&aacute;ndo desea &quot;activar&quot; sus boletos/pases. Debe seleccionar los boletos/pases que desea usar y luego tocar &quot;UTILIZAR PASE&quot; o &quot;UTILIZAR TICKET&quot;. Recomendamos que haga esto justo antes de su embarque para evitar problemas al momento de embarcar. Tenga en cuenta: No active su boleto demasiado pronto, o este podr&iacute;a caducar antes de haberlo presentado para escanearlo en el validador a bordo.</p>
780
781                        </div>
782					</div>	
783                
784                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cmo-activo-mis-boletos-de-la-aplicacin-mvil">
785                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
786                            <h3><span class="anchor" >¿Cómo activo mis boletos de la aplicación móvil?</span></h3>
787                        </a>
788                        <div class="faq-panel accordion-target" data-expander-target>
789                            <p>Cuando vea su boleto, ver&aacute; un bot&oacute;n &quot;UTILIZAR PASE&quot; o &quot;UTILIZAR TICKET&quot; al lado del boleto. Cuando toque ese bot&oacute;n, su pase/boleto se ha activado y est&aacute; listo para su presentaci&oacute;n. Simplemente presente su boleto al esc&aacute;ner en el dispositivo de validaci&oacute;n a bordo para poder abordar. El dispositivo indicar&aacute; un escaneo exitoso. En caso de mal funcionamiento del equipo, el operador de MATA le indicar&aacute; que presente su boleto para la validaci&oacute;n visual.</p>
790
791                        </div>
792					</div>	
793                
794                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cundo-debo-activar-mi-billete">
795                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
796                            <h3><span class="anchor" >¿Cuándo debo activar mi billete?</span></h3>
797                        </a>
798                        <div class="faq-panel accordion-target" data-expander-target>
799                            <p>Debe pulsar USAR TICKET o USAR PASS para activar su billete cuando vea venir el autob&uacute;s o el troleb&uacute;s. Una vez que active un boleto de un solo viaje, se mostrar&aacute; el c&oacute;digo QR para esa tarifa. Simplemente pres&eacute;ntelo al validador a bordo para escanearlo. Para boletos de un solo viaje, solo se permite un escaneo y luego el boleto caduca y ya no podr&aacute; ser vuelto a usar. Para pases de viajes m&uacute;ltiples, puede tocar USAR BOLETO o USAR PASE en la pantalla Mis Boletos para escanearlo nuevamente en un viaje futuro.</p>
800
801                        </div>
802					</div>	
803                
804                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cmo-utilizo-el-billete-mvil-al-embarcar">
805                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
806                            <h3><span class="anchor" >¿Cómo utilizo el billete móvil al embarcar?</span></h3>
807                        </a>
808                        <div class="faq-panel accordion-target" data-expander-target>
809                            <p>Tenga la aplicaci&oacute;n m&oacute;vil abierta con su boleto activo y visible antes de abordar. Esto permitir&aacute; un proceso de embarque r&aacute;pido para usted y otros pasajeros. Una vez a bordo, presente su boleto m&oacute;vil en el esc&aacute;ner validador ubicado junto a la caja de tarifas. Una &quot;marca de verificaci&oacute;n verde&quot; indicar&aacute; que su boleto fue escaneado con &eacute;xito.</p>
810
811                        </div>
812					</div>	
813                
814                    <div class="accordion" data-expander data-expander-css data-expander-hold id="puedo-usar-varios-boletos-al-mismo-tiempo-para-m-y">
815                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
816                            <h3><span class="anchor" >¿Puedo usar varios boletos al mismo tiempo para mí y mi familia o amigos?</span></h3>
817                        </a>
818                        <div class="faq-panel accordion-target" data-expander-target>
819                            <p>S&iacute;. Haga clic en &quot;Mis boletos&quot; y seleccione &quot;MOSTRAR BILLETE&quot; para cada boleto necesario para el grupo que viaja con usted. Para usar m&aacute;s de un boleto, primero debe comprar los boletos yendo a la pantalla &quot;Comprar boletos&quot;. Luego, cada boleto para cada pasajero debe activarse y presentarse al esc&aacute;ner en el validador a bordo para ingresar al veh&iacute;culo MATA.</p>
820
821                        </div>
822					</div>	
823                
824                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cundo-caducan-mis-pases">
825                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
826                            <h3><span class="anchor" >
826¿Cuándo caducan mis pases?</span></h3>
827                        </a>
828                        <div class="faq-panel accordion-target" data-expander-target>
829                            <p><span style="font-family: Calibri, sans-serif; font-size: 14.6667px;">El vencimiento del pase depender&aacute; del tipo de pase comprado (es decir, todo el d&iacute;a, 7 d&iacute;as, 31 d&iacute;as, etc.). Aparecer&aacute; una fecha de vencimiento en su boleto. Puede ver la fecha de vencimiento en la pantalla Mis boletos. El pase permanecer&aacute; activo hasta las 23:59 horas. en la noche de la fecha aplicable.</span></p>
830
831                        </div>
832					</div>	
833                
834			</div>
835        
836            <h2 id="CT_Main_0_rptMain_ctl07_h1">Experiencing Issues? Questions?</h2>
837			<div class="faq-accordion-wrpr">
838            
839                    <div class="accordion" data-expander data-expander-css data-expander-hold id="can-i-get-a-replacement-for-lost-stolen-or-damaged">
840                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
841                            <h3><span class="anchor" >Can I get a replacement for lost, stolen or damaged tickets/passes?</span></h3>
842                        </a>
843                        <div class="faq-panel accordion-target" data-expander-target>
844                            <p>Refunds will not be given for lost, damaged or stolen passes. You may repurchase tickets/passes at the MATA Transit Centers, for Transit Center locations and hours please visit <a href="https://www.matatransit.com/bus/transit-centers-and-hotline/" target="_blank">https://www.matatransit.com/bus/transit-centers-and-hotline/</a></p>
845
846                        </div>
847					</div>	
848                
849                    <div class="accordion" data-expander data-expander-css data-expander-hold id="what-do-i-do-if-my-phone-is-lost-or-stolen">
850                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
851                            <h3><span class="anchor" >What do I do if my phone is lost or stolen?</span></h3>
852                        </a>
853                        <div class="faq-panel accordion-target" data-expander-target>
854                            <p>If your phone is lost or stolen, you may prevent that device from accessing your account and your unused tickets. Simply access the Customer Portal at <a href="https://www.go901transit.com" target="_blank">https://www.go901transit.com</a>, login with your registered email address and your password, and click My Devices. Then, on the screen displayed, find the device you lost or that was stolen, and click the DEAUTHORIZE button next to it. Doing so will prevent future access to your account or your unused tickets by that lost or stolen device.</p>
855
856<p style="text-align: center;"><img alt="screen15" src="/assets/1/6/MainFCKEditorDimension/screen15.jpg" style="width: 800px; height: 419px;" /></p>
857
858<p>You will then need to transfer your tickets/passes to your new device. To do so, install the app on your new device, and login to your account. Then access the Customer Portal at <a href="https://www.go901transit.com" target="_blank">https://www.go901transit.com</a>, and login to your account. Visit the My Devices screen, find your new device in the list, tap the MOVE ALL TICKETS TO THIS DEVICE button and tap OK when prompted.</p>
859
860<p>Please note that tickets/passes that have already been activated may be moved to another device only one time.</p>
861
862<p style="text-align: center;"><img alt="screen151" src="/assets/1/6/MainFCKEditorDimension/screen151.jpg" style="width: 847px; height: 467px;" /></p>
863
864<p>You may also transfer tickets using the GO901 Mobile app. Install GO901 Mobile on your new device and login to the mobile app using the same login credentials (the same account where the purchase of the tickets was made). Upon logging in, you will receive a pop-up asking if you want to transfer the tickets to this new device. Proceed to successfully transfer the tickets to your current device.</p>
865
866                        </div>
867					</div>	
868                
869                    <div class="accordion" data-expander data-expander-css data-expander-hold id="what-should-i-do-if-im-having-trouble-locating-inf">
870                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
871                            <h3><span class="anchor" >What should I do if I’m having trouble locating information on the app?</span></h3>
872                        </a>
873                        <div class="faq-panel accordion-target" data-expander-target>
874                            <p>Handy navigation is accessible via the bottom navigation tray on most all app screens. Here, you will find easy access to all app screens and functionality.</p>
875
876<p style="text-align: center;"><img alt="screen16" src="/assets/1/6/MainFCKEditorDimension/screen16.jpg" style="width: 358px; height: 634px;" /></p>
877
878                        </div>
879					</div>	
880                
881                    <div class="accordion" data-expander data-expander-css data-expander-hold id="what-should-i-do-if-experiencing-issues-with-the-a">
882                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
883                            <h3><span class="anchor" >What should I do if experiencing issues with the app?</span></h3>
884                        </a>
885                        <div class="faq-panel accordion-target" data-expander-target>
886                            <p>Please call Technical Support at <a href="tel: 1-901 245 0795">(901) 245-0795</a> for assistance with the GO901 Mobile App and Customer Portal.</p>
887
888<p><strong>Support Hours:</strong></p>
889
890<ul>
891	<li>Monday-Friday - 6:30 a.m. to 6:00 p.m. CT</li>
892	<li>Saturday - 8:00 a.m. to 4:00 p.m. CT</li>
893	<li>Sunday &ndash; Closed</li>
894</ul>
895
896                        </div>
897					</div>	
898                
899                    <div class="accordion" data-expander data-expander-css data-expander-hold id="what-happens-if-my-phone-is-dead">
900                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
901                            <h3><span class="anchor" >What happens if my phone is dead?</span></h3>
902                        </a>
903                        <div class="faq-panel accordion-target" data-expander-target>
904                            <p>If you are going to use the GO901 Mobile app to pay your fare, you should always ensure that your smartphone is charged before riding the bus/trolley. If you are unable to access your mobile ticket, you will have to pay your fare in cash on the vehicle or purchase a ticket from any of the MATA Transit Centers. For additional information, call <a href="tel: 1-901 274 6282">901.274.MATA</a>.</p>
905
906                        </div>
907					</div>	
908                
909                    <div class="accordion" data-expander data-expander-css data-expander-hold id="can-i-use-cash-with-go901-mobile-app">
910                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
911                            <h3><span class="anchor" >Can I use cash with GO901 Mobile app?</span></h3>
912                        </a>
913                        <div class="faq-panel accordion-target" data-expander-target>
914                            <p>The mobile payment system accepts credit or debit cards for payment. You may go to a retail store and purchase a Visa, MasterCard, Discover or American Express gift card using cash and utilize that to set up your account on the GO901 mobile app. Look for additional features including enhanced cash payment options coming soon.</p>
915
916                        </div>
917					</div>	
918                
919                    <div class="accordion" data-expander data-expander-css data-expander-hold id="why-did-i-receive-an-invalid-inspection-message-wh">
920                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
921                            <h3><span class="anchor" >
921Why did I receive an "invalid inspection" message when using my mobile ticket?</span></h3>
922                        </a>
923                        <div class="faq-panel accordion-target" data-expander-target>
924                            <p>If you received this message, it can be due to one of the following reasons:</p>
925<ol>
926<li>The ticket has expired or has already been used.</li>
927<li>The ticket was transferred to another GO901 Mobile account or another device. Please ensure that the ticket has not been used or transferred.</li>
928<li>The ticket may have been scanned too many times and within too short of a timeframe from its initial scan. </li>
929<li>The mobile device barcode was generated too long ago. Please note that mobile tickets should be activated prior to boarding. </li>
930</ol>
931                        </div>
932					</div>	
933                
934			</div>
935        
936            <h2 id="CT_Main_0_rptMain_ctl08_h1">¿Problemas? ¿Preguntas?</h2>
937			<div class="faq-accordion-wrpr">
938            
939                    <div class="accordion" data-expander data-expander-css data-expander-hold id="puedo-obtener-un-reemplazo-por-boletospases-perdid">
940                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
941                            <h3><span class="anchor" >¿Puedo obtener un reemplazo por boletos/pases perdidos, robados o dañados?</span></h3>
942                        </a>
943                        <div class="faq-panel accordion-target" data-expander-target>
944                            <p>No se dar&aacute;n reembolsos por pases perdidos, da&ntilde;ados o robados. Puede volver a comprar boletos/pases en los Centros de Tr&aacute;nsito de MATA, para conocer las ubicaciones y los horarios de los Centros de Tr&aacute;nsito, visite&nbsp;<a href="https://www.matatransit.com/bus/transit-centers-and-hotline/">https://www.matatransit.com/bus/transit-centers-and-hotline/</a></p>
945
946                        </div>
947					</div>	
948                
949                    <div class="accordion" data-expander data-expander-css data-expander-hold id="qu-hago-si-pierdo-o-me-roban-mi-telfono">
950                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
951                            <h3><span class="anchor" >¿Qué hago si pierdo o me roban mi teléfono?</span></h3>
952                        </a>
953                        <div class="faq-panel accordion-target" data-expander-target>
954                            <p>Si pierde o le roban su tel&eacute;fono, puede evitar que ese dispositivo acceda a su cuenta y a sus boletos no utilizados. Simplemente acceda al Portal del cliente en<a href="https://www.go901transit.com/">&nbsp;https://www.go901transit.com</a>&nbsp;(Se abrir&aacute; en una ventana nueva), inicie sesi&oacute;n con su direcci&oacute;n de correo electr&oacute;nico registrada y su contrase&ntilde;a, y haga clic en Mis Dispositivos. Luego, en la pantalla que se muestra a continuaci&oacute;n, busque el dispositivo que perdi&oacute; o le robaron y haga clic en el bot&oacute;n DESAUTORIZAR que se encuentra junto a &eacute;l. Si lo hace, evitar&aacute; el acceso futuro a su cuenta o a sus boletos no utilizados por ese dispositivo perdido o robado.</p>
955
956<p>Luego deber&aacute; transferir sus boletos/pases a su nuevo dispositivo. Para hacerlo, instale la aplicaci&oacute;n en su nuevo dispositivo e inicie sesi&oacute;n en su cuenta. Luego acceda al Portal del cliente en https://www.go901transit.com(Se abre en una ventana nueva) e inicie sesi&oacute;n en su cuenta. Visite la pantalla Mis dispositivos, busque su nuevo dispositivo en la lista, toque el bot&oacute;n MOVER TODAS LAS ENTRADAS A ESTE DISPOSITIVO y toque ACEPTAR cuando se le solicite.</p>
957
958<p>Tenga en cuenta que los boletos/pases que ya se han activado se pueden mover a otro dispositivo solo una vez.</p>
959
960<p>Tambi&eacute;n puede transferir boletos usando la aplicaci&oacute;n m&oacute;vil GO901. Instale GO901 Mobile en su nuevo dispositivo e inicie sesi&oacute;n en la aplicaci&oacute;n m&oacute;vil con las mismas credenciales de inicio de sesi&oacute;n (la misma cuenta con la que realiz&oacute; la compra de las entradas). Al iniciar sesi&oacute;n, recibir&aacute; una ventana emergente que le preguntar&aacute; si desea transferir los boletos a este nuevo dispositivo. Proceda a transferir los boletos a su dispositivo actual.</p>
961
962                        </div>
963					</div>	
964                
965                    <div class="accordion" data-expander data-expander-css data-expander-hold id="qu-debo-hacer-si-tengo-problemas-para-encontrar-in">
966                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
967                            <h3><span class="anchor" >¿Qué debo hacer si tengo problemas para encontrar información en la aplicación?</span></h3>
968                        </a>
969                        <div class="faq-panel accordion-target" data-expander-target>
970                            <p>Se puede acceder a los elementos de la navegaci&oacute;n mas com&uacute;nmente utilizados a trav&eacute;s de la bandeja de navegaci&oacute;n inferior en la mayor&iacute;a de las pantallas de la aplicaci&oacute;n. Aqu&iacute; encontrar&aacute; f&aacute;cil acceso a todas las pantallas y funciones de la aplicaci&oacute;n.</p>
971
972                        </div>
973					</div>	
974                
975                    <div class="accordion" data-expander data-expander-css data-expander-hold id="qu-debo-hacer-si-tengo-problemas-con-la-aplicacin">
976                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
977                            <h3><span class="anchor" >¿Qué debo hacer si tengo problemas con la aplicación?</span></h3>
978                        </a>
979                        <div class="faq-panel accordion-target" data-expander-target>
980                            <p>Comun&iacute;quese con el soporte t&eacute;cnico al (901) 245-0795 para obtener ayuda con la aplicaci&oacute;n m&oacute;vil GO901 y el portal del cliente.</p>
981
982<p><span style="font-weight: 600;">Horas de soporte:</span></p>
983
984<ul>
985	<li>Lunes-Viernes - 6:30 am a 6:00 pm Connecticut</li>
986	<li>S&aacute;bado - 8:00 am a 4:00 pm Connecticut</li>
987	<li>Domingo &ndash; Cerrado</li>
988</ul>
989
990<p>&nbsp;</p>
991
992                        </div>
993					</div>	
994                
995                    <div class="accordion" data-expander data-expander-css data-expander-hold id="qu-sucede-si-mi-telfono-no-funciona">
996                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
997                            <h3><span class="anchor" >¿Qué sucede si mi teléfono no funciona?</span></h3>
998                        </a>
999                        <div class="faq-panel accordion-target" data-expander-target>
1000                            <p>Si va a usar la aplicaci&oacute;n m&oacute;vil GO901 para pagar su tarifa, siempre debe asegurarse de que su tel&eacute;fono m&oacute;vil est&eacute; cargado antes de viajar en el autob&uacute;s o tranv&iacute;a. Si no puede acceder a su boleto m&oacute;vil, deber&aacute; pagar su tarifa en efectivo en el veh&iacute;culo o comprar un boleto en cualquiera de los Centros de Tr&aacute;nsito de MATA. Para informaci&oacute;n adicional llamar al 901.274.MATA.</p>
1001
1002                        </div>
1003					</div>	
1004                
1005                    <div class="accordion" data-expander data-expander-css data-expander-hold id="puedo-usar-efectivo-con-la-aplicacin-mvil-go901">
1006                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
1007                            <h3><span class="anchor" >¿Puedo usar efectivo con la aplicación móvil GO901?</span></h3>
1008                        </a>
1009                        <div class="faq-panel accordion-target" data-expander-target>
1010                            <p>El sistema de pago m&oacute;vil acepta tarjetas de cr&eacute;dito o d&eacute;bito para el pago. Puede ir a una tienda y comprar una tarjeta de regalo Visa, MasterCard, Discover o American Express en efectivo y utilizarla para configurar su cuenta en la aplicaci&oacute;n m&oacute;vil GO901. Incorporaremos funciones adicionales, incluidas opciones mejoradas de pago en efectivo pr&oacute;ximamente.</p>
1011
1012                        </div>
1013					</div>	
1014                
1015                    <div class="accordion" data-expander data-expander-css data-expander-hold id="por-qu-recib-un-mensaje-de-inspeccin-no-vlida-al-u">
1016                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
1017                            <h3><span class="anchor" >¿Por qué recibí un mensaje de "inspección no válida" al usar mi boleto móvil?<
1017/span></h3>
1018                        </a>
1019                        <div class="faq-panel accordion-target" data-expander-target>
1020                            <p>Si recibi&oacute; este mensaje, puede deberse a una de las siguientes razones:</p>
1021
1022<p>1. El billete ha caducado o ya se ha utilizado.</p>
1023
1024<p>2. El boleto se transfiri&oacute; a otra cuenta de GO901 Mobile o a otro dispositivo. Aseg&uacute;rese de que el boleto no haya sido utilizado o transferido.</p>
1025
1026<p>3. Es posible que el ticket se haya escaneado demasiadas veces y en un per&iacute;odo de tiempo demasiado corto desde su escaneo inicial.</p>
1027
1028<p>4. El c&oacute;digo de barras del dispositivo m&oacute;vil se gener&oacute; hace demasiado tiempo. Tenga en cuenta que los boletos m&oacute;viles deben activarse antes de abordar.</p>
1029
1030                        </div>
1031					</div>	
1032                
1033			</div>
1034        
1035            <h2 id="CT_Main_0_rptMain_ctl09_h1">MATA Tracker How To</h2>
1036			<div class="faq-accordion-wrpr">
1037            
1038                    <div class="accordion" data-expander data-expander-css data-expander-hold id="what-is-mata-tracker">
1039                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
1040                            <h3><span class="anchor" >What is MATA Tracker?</span></h3>
1041                        </a>
1042                        <div class="faq-panel accordion-target" data-expander-target>
1043                            MATA Tracker provides real-time vehicle location information including detours and, coming 
1044soon, occupancy levels to help you stay socially distant. 
1045                        </div>
1046					</div>	
1047                
1048                    <div class="accordion" data-expander data-expander-css data-expander-hold id="how-do-i-use-mata-tracker">
1049                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
1050                            <h3><span class="anchor" >How do I use MATA Tracker?</span></h3>
1051                        </a>
1052                        <div class="faq-panel accordion-target" data-expander-target>
1053                            <p>Select MATA Tracker from the homepage of this website or on matatransit.com. You can search for your vehicle by route or by a specific stop.</p>
1054
1055<p><strong>Route Selection</strong></p>
1056
1057<ul>
1058	<li>Choose your route from the dropdown menu or type it in the search bar.</li>
1059	<li>Hover over the stops or vehicle icon for specific vehicle information.</li>
1060</ul>
1061
1062<p style="text-align:center;"><img alt="faq1" src="/assets/1/6/faq11.jpg" style="width: 800px; height: 395px; " /></p>
1063
1064<p><strong>Stop Selection</strong></p>
1065
1066<ul>
1067	<li>Select your route and search for your stop, or choose one from the list provided.</li>
1068	<li>Hover over the icon for detailed information.</li>
1069</ul>
1070
1071<p style="text-align:center;"><img alt="faq2" src="/assets/1/6/faq2.jpg" style="width: 800px; height: 299px; " /></p>
1072
1073<p><strong>Trip Planner</strong></p>
1074
1075<p>To plan your travel with recommended routes, simply insert the information in our trip planner tool. We&rsquo;ll plot the best route to take using Google Maps.</p>
1076
1077                        </div>
1078					</div>	
1079                
1080			</div>
1081        
1082            <h2 id="CT_Main_0_rptMain_ctl10_h1">Como Utilizar MATA Tracker</h2>
1083			<div class="faq-accordion-wrpr">
1084            
1085                    <div class="accordion" data-expander data-expander-css data-expander-hold id="qu-es-mata-tracker">
1086                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
1087                            <h3><span class="anchor" >¿Qué es MATA Tracker?</span></h3>
1088                        </a>
1089                        <div class="faq-panel accordion-target" data-expander-target>
1090                            <p>MATA Tracker brinda informaci&oacute;n sobre la ubicaci&oacute;n del veh&iacute;culo en tiempo real, incluidos los desv&iacute;os y, pr&oacute;ximamente, los niveles de ocupaci&oacute;n para ayudarlo a mantenerse socialmente distante.</p>
1091
1092                        </div>
1093					</div>	
1094                
1095                    <div class="accordion" data-expander data-expander-css data-expander-hold id="cmo-uso-mata-tracker">
1096                        <a class="faq-accordion accordion-toggle" href="#" data-expander-toggle>
1097                            <h3><span class="anchor" >¿Cómo uso MATA Tracker?</span></h3>
1098                        </a>
1099                        <div class="faq-panel accordion-target" data-expander-target>
1100                            <p>Seleccione MATA Tracker en la p&aacute;gina de inicio de este sitio web o en matatransit.com. Puede buscar su veh&iacute;culo por ruta o por una parada espec&iacute;fica.</p>
1101
1102<p>&nbsp;</p>
1103
1104<p><span style="font-weight: 600;">Selecci&oacute;n de ruta</span></p>
1105
1106<p>Elija su ruta en el men&uacute; desplegable o escr&iacute;bala en la barra de b&uacute;squeda.</p>
1107
1108<p>Pase el cursor sobre las paradas o el &iacute;cono del veh&iacute;culo para obtener informaci&oacute;n espec&iacute;fica del veh&iacute;culo.</p>
1109
1110<p>&nbsp;</p>
1111
1112<p><span style="font-weight: 600;">Selecci&oacute;n de parada</span></p>
1113
1114<ul>
1115	<li>Seleccione su ruta y busque su parada, o elija una de la lista proporcionada.</li>
1116	<li>Pase el cursor sobre el icono para obtener informaci&oacute;n detallada.</li>
1117</ul>
1118
1119<p>&nbsp;</p>
1120
1121<p><span style="font-weight: 600;">Planificador de viajes</span></p>
1122
1123<p>Para planificar su viaje con rutas recomendadas, simplemente inserte la 
1123informaci&oacute;n en nuestra herramienta de planificaci&oacute;n de viajes. Trazaremos la mejor ruta a seguir usando Google Maps.</p>
1124
1125                        </div>
1126					</div>	
1127                
1128			</div>
1129        
1130    
1131
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1152<ul class="footer-secondary-nav">
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