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1<!DOCTYPE html>
2<html>
3    <head>
4        <!-- @distribution := generic.tpl -->
5        <base href="https://www.lavasoftworks.com/document_templates/triklet/" />
6        
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11        
12        <meta name="description"            content="Triklet is a PHP based Help Desk system designed for self-hosted solutions. It is customizable and extensible, built on top of Open Source software to give you all the flexibility you need. Lifetime license in one payment, with no limits and tech support and updates for life.">
13        <meta name="keywords"               content="PHP, LAMP, MySQL, Apache, help desk, help, desk, ticket, tickets, ticketing, multiple agents, agent groups, agent shifts, unlimited, zen desk, zendesk, fresh desk, freshdesk, osticket, os ticket">
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19        
20        <title>Triklet: simple and feature rich help desk software</title>
21        
22        <meta itemprop="name"        content="Triklet: simple and feature rich help desk software">
23        <meta itemprop="description" content="Triklet is a PHP based Help Desk system designed for self-hosted solutions. It is customizable and extensible, built on top of Open Source software to give you all the flexibility you need. Lifetime license in one payment, with no limits and tech support and updates for life.">
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28
29        <link rel="stylesheet" type="text/css" href="etc/base.css?v=1.0.3-2">
30        <style type="text/css">
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40        <link rel="stylesheet" type="text/css" href="https://www.lavasoftworks.com/etc/font-awesome-4.7.0/css/font-awesome.css">
41        
42        <!-- jQuery UI -->
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45        
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45
46        
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50<script type="text/javascript"> $(document).ready( function() { $('.lightbox').lightbox(); }); </script>
50
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60        
61        <!-- ShareThis -->
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62<script type="text/javascript">var switchTo5x=true;</script>
62
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63<script type="text/javascript" src="http://w.sharethis.com/button/buttons.js"></script>
63
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64<script type="text/javascript">stLight.options({publisher: "1466adcd-acab-40bf-a55b-5f62a8600159"}); </script>
64
65        
66        <!-- Soporte para fechas y horas -->
67        
67<script type="text/javascript" src="etc/timeago_support.js?v=2"></script>
67
68        
69        <style type="text/css">
70        .thumbnail { display: inline-block; width: 100%; height: 120px;
71                     background: top center no-repeat; background-size: cover; }
72    </style>
73        
74    </head>
75    
76    <body>
77        
78        
79        
80        <div id="container">
81            
82            <!-- [+] Header -->
83                <div id="header" class="centered">
84                    <div class="container">
85                        <div class="cauldron"><a href="/triklet/"><img src="img/header_logo_ticket.png" border="0"></a></div>
86                        <div class="login_box_background">
87                            <div class="logo_background">
88                                
89<!-- Header Menu -->
90
91<div class="top_menu">
92    <table cellpadding="0" cellspacing="0" border="0">
93        <tr class="items">
94            <td><a href="/triklet/index.html">Home</a></td>
95            <td><a href="/triklet/features.html">Features</a></td>
96            <td><a href="/triklet/screenshots.html">Screenshots</a></td>
97            <td><a href="/triklet/faq.html">FAQ</a></td>
98            <td><a href="/triklet/order.html">Order</a></td>
99            <td><a href="https://support.lavasoftworks.com">Help</a></td>
100        </tr>
101    </table>
102    <div class="extra_buttons">
103        <a href="/triklet/docs/">Manual &amp; documentation</a> &bull;
104        <a href="/triklet/news/index.html">News</a> &bull;
105        <a href="/triklet/contact.html">Contact us</a>
106    </div>
107</div><!-- /.top_menu -->
108
109                                
110<!-- Header mid content -->
111
112<div class="mid_content">
113    <div class="logo_text_part">
114        <div class="slogan"></div>
115    </div>
116</div><!-- /.mid_content -->
117
118                                <div class="bottom_content">
119                                    
120<!-- Header login area -->
121
122
123
124<div class="login_area chrome">
125    
126    <div id="login_content_target">
127        
128        <div style="font-family: Arial, Helvetica, sans-serif; font-size: 11pt; line-height: 12pt; padding: 5px 0 0 10px;">
129            <a href="http://www.bitsdujour.com/saf=513969" style="text-decoration: none;" target="_blank">
130                <i>Get <b>amazing</b><br>
131                discount deals and<br>
132                even <b>free</b> software from</i><br>
133                <img src="img/BDJMainLogo.png" border="0" width="200" style="margin-left: -10px;">
134            </a>
135        </div>
136    </div>
137    
138</div><!-- /.login_area -->
139
140                                    
141<!-- Header offers area -->
142
143<div class="offers_area">
144    <div class="content">
145        
146        <!--
147        <iframe id="ifrAd2" src="http://www.bitsdujour.com/ad2.aspx?saf=513969&amp;newwin=false&amp;Border=336699&amp;Background=FFFFFF&amp;Title=0000FF&amp;Text=666666&amp;Price=008000&amp;Discount=800000&amp;Height=90&amp;Width=728"
148                scrolling="no" width="728" frameborder="0" height="90"></iframe>
149        -->
150        
151        
151<script async src="//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script>
151
152        <ins class="adsbygoogle"
153             style="display:inline-block;width:728px;height:90px"
154             data-ad-client="ca-pub-4766138518880772"
155             data-ad-slot="7549108452"></ins>
156        
156<script>
157            (adsbygoogle = window.adsbygoogle || []).push({});
158        </script>
158
159        
160    </div>
161</div><!-- /.offers_area -->
162
163                                </div><!-- /.bottom_content -->
164                            </div><!-- /.logo_background -->
165                        </div><!-- /.login_box_background -->
166                    </div><!-- /.container -->
167                </div><!-- /#header -->
168            <!-- [-] Header -->
169            
170            <!-- [+] Content -->
171                <div id="content" class="centered">
172                    
173                    <div class="leftcol">
174                        
175<div id="leftcol_ads1">
176    <div class="title"><h1>Today on BDJ</h1></div>
177    <div class="segment" style="text-align: center; padding: 10px 0;">
178        <iframe id="ifrAd2" 
179                src="http://www.bitsdujour.com/ad2.aspx?saf=513969&amp;newwin=false&amp;Border=336699&amp;Background=FFFFFF&amp;Title=0000FF&amp;Text=666666&amp;Price=008000&amp;Discount=800000&amp;Height=600&amp;Width=160" 
180                frameborder="0" height="600" scrolling="no" width="160"></iframe>
181    </div>
182</div>
183
184<!--
185<div id="leftcol_ads2">
186    <div class="title"><h1>Google stuff</h1></div>
187    <div class="segment" style="text-align: center; padding: 10px 0;">
188        
188<script async src="//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script>
188
189        <ins class="adsbygoogle"
190             style="display:inline-block;width:160px;height:600px"
191             data-ad-client="ca-pub-4766138518880772"
192             data-ad-slot="4456041259"></ins>
193        
193<script>
194            (adsbygoogle = window.adsbygoogle || []).push({});
195        </script>
195
196    </div>
197</div>
198-->
199
200                    </div><!-- /.leftcol -->
201                    
202                    <div class="body_container">
203                        <div class="top_shadow"></div>
204                        <div id="document_body" class="document_body">
205                            
206                            <p align="right" style="margin: 0 0 20px 0;">
207                                <span class='st_google_translate_hcount' displayText='Google Translate'></span>
208                                <span class='st_fblike_hcount' displayText='Facebook Like'></span>
209                                <span class='st_plusone_hcount' displayText='Google +1'></span>
210                                <span class='st_reddit_hcount' displayText='Reddit'></span>
211                                <span class='st_twitter_hcount' displayText='Tweet'></span>
212                                <!--<span class='st_linkedin_hcount' displayText='LinkedIn'></span>-->
213                                <span class='st_sharethis_hcount' displayText='ShareThis'></span>
214                            </p>
215                            
216                            <!-- [+] Segmento -->
217                                
218                                
219<div>
220    <div id="triklet_index_contents">
221    
222    <h1>Triklet: a Help Desk that gets you out of paying fees</h1>
223    
224    <p>
225        <a class="nohinted lightbox pull-right" href="/triklet/media/screenshots_v2/templates_base.jpg"><img 
226           class="stdpic" height="295" src="/triklet/media/screenshots_v2/templates_base.jpg" style="margin-left: 10px" /></a>
227        Hosted Help Desk solutions can be cheap, but you get limitations. And if you want better services,
228        you end up paying hundreds to thousands of dollars every month. And if you decide to host your Help Desk yourself,
229        you end up having an ugly or flawed piece of software, or having to pay support fees. <b>Not anymore.</b>
230    </p>
231    
232    <p>
233        Triklet is a Help Desk software solution built for the <b>LAMP</b> stack (Linux, Apache, MySQL, PHP)
234        with two primary goals in mind:
235    </p>
236    
237    <ol>
238        <li>
239            <b>It must be easy to use</b>. <u>
239And we mean it</u>. Triklet is as simplest as it can be
240            in the eyes of your agents and dead simple in the eyes of your customers.
241        </li>
242        <li>
243            <b>It must be resourceful</b>. Triklet is <u>customizable</u> and <u>extensible</u>.
244            You can tune configuration in a way many developers oversee and create modules to do
245            those extra things you need, like exchanging data with your homegrown systems.
246        </li>
247    </ol>
248    
249    <h2>Triklet is a feature rich Web Application</h2>
250    
251    <ul>
252        <li>
253            <b>It is multilingual.</b> Okey, we only have <u>US English</u> and <u>Latin American Spanish</u>
254            at the moment, but we can translate it to any other language anytime upon request
255            <u>without extra charges</u>.
256        </li>
257        <li>
258            <b>It is template based,</b> so you can pick a skin to suit your needs. You can even
259            download other templates <u>or make your own</u>.
260        </li>
261        <li>
262            <b>It is fast.</b> All modules are made with as less clutter as possible with data driven design patterns.
263        </li>
264        <li>
265            <b>It is lightweight,</b> so you don't need to lease a monster server to host it.
266            A small VPS can do it.
267        </li>
268        <li>
269            <b>It is extensible.</b> You can create modules that can extend the Triklet modules to pull and/or
270            get customer data from your homegrown systems, send additional notifications, modify the data
271            and virtually anything you can imagine.
272        </li>
273        <li>
274            <p>It has the things you look for, and even more:</p>
275            <ul>
276                <li style="margin-top: 0; margin-bottom: 0;">
277                    It has a <u>Canned Responses</u> editor.
278                </li>
279                <li style="margin-top: 0; margin-bottom: 0;">
280                    It has <u>customizable content and notification</u> templates.
281                </li>
282                <li style="margin-top: 0; margin-bottom: 0;">
283                    <u>Agent shifts can be defined</u>, and you can opt to <u>just send notifications</u> or
284                    <u>automatically assign</u> incoming tickets to the current shift.
285                </li>
286                <li style="margin-top: 0; margin-bottom: 0;">
287                    It has a <u>spammers control subsystem</u> so you can flag spammers and keep them out.
288                </li>
289                <li style="margin-top: 0; margin-bottom: 0;">
290                    It has a <u>small web mail client</u> so you can delete unwanted emails with ease.
291                </li>
292                <li style="margin-top: 0; margin-bottom: 0;">
293                    It has a <u>Media Gallery</u> so you can search all image attachments of your customers by keywords.
294                </li>
295                <li style="margin-top: 0; margin-bottom: 0;">
296                    It automatically <u>converts video files</u> to MP4 so they can be played on any device.
297                </li>
298                <li style="margin-top: 0; margin-bottom: 0;">
299                    <u>It can run on clustered environments</u>, so if one single server doesn't fit your needs,
300                    you can get it on as many servers as you need <u>without paying more</u>.
301                </li>
302            </ul>
303        </li>
304    </ul>
305    
306    <p>
307        There's a lot extra to see. Take a look at the <a href="/triklet/features.html">Features page</a> or the
308        <a href="/triklet/screenshots.html">Screenshots</a> page to learn more.
309    </p>
310    
311    <h2>Triklet gives you more for your money</h2>
312    
313    <p>
314        We at <a href="http://lavasoftworks.com" target="_blank">LAVA SoftWorks</a>
315        have a strong commitment with our customers satisfaction. We have been
316        making awesome things for years, and the quality of our creations speak for ourselves.
317        For this reason, we offer a great balance in cost/value for your money:
318    </p>
319    
320    <ul>
321        <li>
322            <b>Triklet has no limitations.</b> You can create as <u>many agent accounts you want</u>, receive
323            <u>any amount of attachments of any size</u> and a database <b>as big as your server allows it</b>.
324            <b>You set the limits, <u>not us</u>.</b>
325        </li>
326        <li>
327            <b>The license is for life.</b> No extra fees to pay.
328        </li>
329        <li>
330            <b>Tech support is included.</b> You don't need to pay extra fees for tech support from us.
331        </li>
332        <li>
333            <b>Updates are for life.</b> As long as we keep updating Triklet, you get the updates without paying anything.
334        </li>
335    </ul>
336    
337    <h2>Based on Open Source software</h2>
338    
339    <p>
340        <a class="nohinted pull-right" style="margin-left: 10px" href="http://bardcanvas.com" target="_blank" title="Visit the BardCanvas website"><img src="/img/Icono-BardCanvas-256x256.png" height="80"></a>
341        Triklet is built on top of the <a href="http://bardcanvas.com" target="_blank">BardCanvas</a> engine,
342        an Open Source multi-purpose engine and Content Management System made in PHP, <u>authored and heavily maintained</u> by
343        <a href="http://lavasoftworks.com" target="_blank">LAVA SoftWorks</a> dev staff.
344        This gives Triklet an advantage over its competitors, because it <b>allows you to extend your system even more</b>
345        with <u>both free and commercial modules</u> released on the
346        <a href="http://bardcanvas.com" target="_blank">BardCanvas website</a>.
347    </p>
348    
349    <!--
350    <h2>Try it for free!</h2>
351    
352    <p>
353        We mounted a demo server so you can <u>try Triklet without paying anything</u>.
354        Just go to the Demo Creator page and get an instance running in a few minutes.
355    </p>
356    
357    <p style="font-size: 22pt" align="center">
358        <a href="/triklet/demo.html">Create a demo instance now</a>
359    </p>
360    -->
361</div>
362</div>
363
364                                
365                            <!-- [-] Segmento -->
366
367                            
368<!-- [+] Bottom banner -->
369
370<div id="bottom_banner" align="center">
371    
372    <iframe id="ifrAd2" src="http://www.bitsdujour.com/ad2.aspx?saf=513969&amp;newwin=false&amp;Border=336699&amp;
372Background=FFFFFF&amp;Title=0000FF&amp;Text=666666&amp;Price=008000&amp;Discount=800000&amp;Height=90&amp;Width=728"
373            scrolling="no" width="728" frameborder="0" height="90"></iframe>
374    
375    
376    <!--
377    
377<script async src="//pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script>
377
378    <ins class="adsbygoogle"
379         style="display:inline-block;width:728px;height:90px"
380         data-ad-client="ca-pub-4766138518880772"
381         data-ad-slot="7549108452"></ins>
382    
382<script>
383        (adsbygoogle = window.adsbygoogle || []).push({});
384    </script>
384
385    -->
386    
387</div>
388
389<!-- [-] Bottom banner -->
390
391                            
392                        </div><!-- /.document_body -->
393                    </div><!-- /.body_container -->
394                    
395                    <!-- [+] Footer -->
396                        <div id="footer">
397                            <p align="right" style="margin: 0; padding-right: 12px;">
398                                <span class='st_google_translate_hcount' displayText='Google Translate'></span>
399                                <span class='st_fblike_hcount' displayText='Facebook Like'></span>
400                                <span class='st_plusone_hcount' displayText='Google +1'></span>
401                                <span class='st_reddit_hcount' displayText='Reddit'></span>
402                                <span class='st_twitter_hcount' displayText='Tweet'></span>
403                                <span class='st_linkedin_hcount' displayText='LinkedIn'></span>
404                                <span class='st_sharethis_hcount' displayText='ShareThis'></span>
405                            </p>
406                            
407<!-- Footer -->
408
409<div class="inner">
410    <div class="left">
411        <table width="100%" height="30" cellpadding="0" cellspacing="0" border="0">
412            <tr>
413                <td align="center" valign="middle">
414                    &copy; <a href="https://www.lavasoftworks.com">LAVA SoftWorks</a>
415                </td>
416            </tr>
417        </table>
418    </div><!-- /.left -->
419    <div class="right">
420        <div class="document_info">
421            Document version 1.0 &bull; Author: Hawkeye &bull; Published: 2017-03-09 &bull; Updated: 2017-03-20 19:35:33
422        </div>
423        <div class="links" style="word-spacing: -1px;">
424            <a href="/triklet/index.html">Home</a>               &bull;
425            <a href="/triklet/features.html">Features</a>        &bull;
426            <a href="/triklet/screenshots.html">Screenshots</a>  &bull;
427            <a href="/triklet/faq.html">FAQ</a>                  &bull;
428            <a href="/triklet/order.html">Order</a>              &bull;
429            <a href="/triklet/news/">News</a>                    &bull;
430            
431            <a href="/triklet/docs/">Documentation</a>            &bull;
432            <a href="https://support.lavasoftworks.com">Help</a>   &bull;
433            <a href="/triklet/contact.html">Contact us</a>        &bull;
434            <a href="/triklet/privacy.html">Privacy Policy</a>    &bull;
435            <a href="/triklet/eula.html">EULA</a>
436        </div>
437    </div><!-- /.right -->
438<br clear="all">
439</div><!-- /.inner -->
440
441                        </div><!-- /#footer -->
442                    <!-- [-] Footer -->
443                    
444                </div><!-- /#content -->
445            <!-- [-] Content -->
446            
447        </div><!-- /#container -->
448        
449        
450        
451    </body>
452</html>

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