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195 196 </div> 197</div> 198--> 199 200 </div><!-- /.leftcol --> 201 202 <div class="body_container"> 203 <div class="top_shadow"></div> 204 <div id="document_body" class="document_body"> 205 206 <p align="right" style="margin: 0 0 20px 0;"> 207 <span class='st_google_translate_hcount' displayText='Google Translate'></span> 208 <span class='st_fblike_hcount' displayText='Facebook Like'></span> 209 <span class='st_plusone_hcount' displayText='Google +1'></span> 210 <span class='st_reddit_hcount' displayText='Reddit'></span> 211 <span class='st_twitter_hcount' displayText='Tweet'></span> 212 <!--<span class='st_linkedin_hcount' displayText='LinkedIn'></span>--> 213 <span class='st_sharethis_hcount' displayText='ShareThis'></span> 214 </p> 215 216 <!-- [+] Segmento --> 217 218 219<div> 220 <div id="triklet_index_contents"> 221 222 <h1>Triklet: a Help Desk that gets you out of paying fees</h1> 223 224 <p> 225 <a class="nohinted lightbox pull-right" href="/triklet/media/screenshots_v2/templates_base.jpg"><img 226 class="stdpic" height="295" src="/triklet/media/screenshots_v2/templates_base.jpg" style="margin-left: 10px" /></a> 227 Hosted Help Desk solutions can be cheap, but you get limitations. And if you want better services, 228 you end up paying hundreds to thousands of dollars every month. And if you decide to host your Help Desk yourself, 229 you end up having an ugly or flawed piece of software, or having to pay support fees. <b>Not anymore.</b> 230 </p> 231 232 <p> 233 Triklet is a Help Desk software solution built for the <b>LAMP</b> stack (Linux, Apache, MySQL, PHP) 234 with two primary goals in mind: 235 </p> 236 237 <ol> 238 <li> 239 <b>It must be easy to use</b>. <u>
239And we mean it</u>. Triklet is as simplest as it can be 240 in the eyes of your agents and dead simple in the eyes of your customers. 241 </li> 242 <li> 243 <b>It must be resourceful</b>. Triklet is <u>customizable</u> and <u>extensible</u>. 244 You can tune configuration in a way many developers oversee and create modules to do 245 those extra things you need, like exchanging data with your homegrown systems. 246 </li> 247 </ol> 248 249 <h2>Triklet is a feature rich Web Application</h2> 250 251 <ul> 252 <li> 253 <b>It is multilingual.</b> Okey, we only have <u>US English</u> and <u>Latin American Spanish</u> 254 at the moment, but we can translate it to any other language anytime upon request 255 <u>without extra charges</u>. 256 </li> 257 <li> 258 <b>It is template based,</b> so you can pick a skin to suit your needs. You can even 259 download other templates <u>or make your own</u>. 260 </li> 261 <li> 262 <b>It is fast.</b> All modules are made with as less clutter as possible with data driven design patterns. 263 </li> 264 <li> 265 <b>It is lightweight,</b> so you don't need to lease a monster server to host it. 266 A small VPS can do it. 267 </li> 268 <li> 269 <b>It is extensible.</b> You can create modules that can extend the Triklet modules to pull and/or 270 get customer data from your homegrown systems, send additional notifications, modify the data 271 and virtually anything you can imagine. 272 </li> 273 <li> 274 <p>It has the things you look for, and even more:</p> 275 <ul> 276 <li style="margin-top: 0; margin-bottom: 0;"> 277 It has a <u>Canned Responses</u> editor. 278 </li> 279 <li style="margin-top: 0; margin-bottom: 0;"> 280 It has <u>customizable content and notification</u> templates. 281 </li> 282 <li style="margin-top: 0; margin-bottom: 0;"> 283 <u>Agent shifts can be defined</u>, and you can opt to <u>just send notifications</u> or 284 <u>automatically assign</u> incoming tickets to the current shift. 285 </li> 286 <li style="margin-top: 0; margin-bottom: 0;"> 287 It has a <u>spammers control subsystem</u> so you can flag spammers and keep them out. 288 </li> 289 <li style="margin-top: 0; margin-bottom: 0;"> 290 It has a <u>small web mail client</u> so you can delete unwanted emails with ease. 291 </li> 292 <li style="margin-top: 0; margin-bottom: 0;"> 293 It has a <u>Media Gallery</u> so you can search all image attachments of your customers by keywords. 294 </li> 295 <li style="margin-top: 0; margin-bottom: 0;"> 296 It automatically <u>converts video files</u> to MP4 so they can be played on any device. 297 </li> 298 <li style="margin-top: 0; margin-bottom: 0;"> 299 <u>It can run on clustered environments</u>, so if one single server doesn't fit your needs, 300 you can get it on as many servers as you need <u>without paying more</u>. 301 </li> 302 </ul> 303 </li> 304 </ul> 305 306 <p> 307 There's a lot extra to see. Take a look at the <a href="/triklet/features.html">Features page</a> or the 308 <a href="/triklet/screenshots.html">Screenshots</a> page to learn more. 309 </p> 310 311 <h2>Triklet gives you more for your money</h2> 312 313 <p> 314 We at <a href="http://lavasoftworks.com" target="_blank">LAVA SoftWorks</a> 315 have a strong commitment with our customers satisfaction. We have been 316 making awesome things for years, and the quality of our creations speak for ourselves. 317 For this reason, we offer a great balance in cost/value for your money: 318 </p> 319 320 <ul> 321 <li> 322 <b>Triklet has no limitations.</b> You can create as <u>many agent accounts you want</u>, receive 323 <u>any amount of attachments of any size</u> and a database <b>as big as your server allows it</b>. 324 <b>You set the limits, <u>not us</u>.</b> 325 </li> 326 <li> 327 <b>The license is for life.</b> No extra fees to pay. 328 </li> 329 <li> 330 <b>Tech support is included.</b> You don't need to pay extra fees for tech support from us. 331 </li> 332 <li> 333 <b>Updates are for life.</b> As long as we keep updating Triklet, you get the updates without paying anything. 334 </li> 335 </ul> 336 337 <h2>Based on Open Source software</h2> 338 339 <p> 340 <a class="nohinted pull-right" style="margin-left: 10px" href="http://bardcanvas.com" target="_blank" title="Visit the BardCanvas website"><img src="/img/Icono-BardCanvas-256x256.png" height="80"></a> 341 Triklet is built on top of the <a href="http://bardcanvas.com" target="_blank">BardCanvas</a> engine, 342 an Open Source multi-purpose engine and Content Management System made in PHP, <u>authored and heavily maintained</u> by 343 <a href="http://lavasoftworks.com" target="_blank">LAVA SoftWorks</a> dev staff. 344 This gives Triklet an advantage over its competitors, because it <b>allows you to extend your system even more</b> 345 with <u>both free and commercial modules</u> released on the 346 <a href="http://bardcanvas.com" target="_blank">BardCanvas website</a>. 347 </p> 348 349 <!-- 350 <h2>Try it for free!</h2> 351 352 <p> 353 We mounted a demo server so you can <u>try Triklet without paying anything</u>. 354 Just go to the Demo Creator page and get an instance running in a few minutes. 355 </p> 356 357 <p style="font-size: 22pt" align="center"> 358 <a href="/triklet/demo.html">Create a demo instance now</a> 359 </p> 360 --> 361</div> 362</div> 363 364 365 <!-- [-] Segmento --> 366 367 368<!-- [+] Bottom banner --> 369 370<div id="bottom_banner" align="center"> 371 372 <iframe id="ifrAd2" src="http://www.bitsdujour.com/ad2.aspx?saf=513969&newwin=false&Border=336699&
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384 385 --> 386 387</div> 388 389<!-- [-] Bottom banner --> 390 391 392 </div><!-- /.document_body --> 393 </div><!-- /.body_container --> 394 395 <!-- [+] Footer --> 396 <div id="footer"> 397 <p align="right" style="margin: 0; padding-right: 12px;"> 398 <span class='st_google_translate_hcount' displayText='Google Translate'></span> 399 <span class='st_fblike_hcount' displayText='Facebook Like'></span> 400 <span class='st_plusone_hcount' displayText='Google +1'></span> 401 <span class='st_reddit_hcount' displayText='Reddit'></span> 402 <span class='st_twitter_hcount' displayText='Tweet'></span> 403 <span class='st_linkedin_hcount' displayText='LinkedIn'></span> 404 <span class='st_sharethis_hcount' displayText='ShareThis'></span> 405 </p> 406 407<!-- Footer --> 408 409<div class="inner"> 410 <div class="left"> 411 <table width="100%" height="30" cellpadding="0" cellspacing="0" border="0"> 412 <tr> 413 <td align="center" valign="middle"> 414 © <a href="https://www.lavasoftworks.com">LAVA SoftWorks</a> 415 </td> 416 </tr> 417 </table> 418 </div><!-- /.left --> 419 <div class="right"> 420 <div class="document_info"> 421 Document version 1.0 • Author: Hawkeye • Published: 2017-03-09 • Updated: 2017-03-20 19:35:33 422 </div> 423 <div class="links" style="word-spacing: -1px;"> 424 <a href="/triklet/index.html">Home</a> • 425 <a href="/triklet/features.html">Features</a> • 426 <a href="/triklet/screenshots.html">Screenshots</a> • 427 <a href="/triklet/faq.html">FAQ</a> • 428 <a href="/triklet/order.html">Order</a> • 429 <a href="/triklet/news/">News</a> • 430 431 <a href="/triklet/docs/">Documentation</a> • 432 <a href="https://support.lavasoftworks.com">Help</a> • 433 <a href="/triklet/contact.html">Contact us</a> • 434 <a href="/triklet/privacy.html">Privacy Policy</a> • 435 <a href="/triklet/eula.html">EULA</a> 436 </div> 437 </div><!-- /.right --> 438<br clear="all"> 439</div><!-- /.inner --> 440 441 </div><!-- /#footer --> 442 <!-- [-] Footer --> 443 444 </div><!-- /#content --> 445 <!-- [-] Content --> 446 447 </div><!-- /#container --> 448 449 450 451 </body> 452</html>
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