https://balkland.com/_nuxt/CcrCgtlh.js

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Introduction and Scope"}},title:{t:0,b:{t:2,i:[{t:3}],s:"1. Introduction and Scope"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Balkland, a registered tour operator delivering immersive travel experiences across the Balkan Peninsula, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we 

1collect, use, store, share, and protect your personal data when you interact with us, whether on our website, when booking tours, contacting us, subscribing to updates, or engaging with our services."}},p2:{t:0,b:{t:2,i:[{t:3}],s:"This policy applies to all personal data we collect or process as part of delivering our tours, services, and digital offerings. It does not apply to the privacy practices of third-party websites or services that we do not control."}}},controller:{label:{t:0,b:{t:2,i:[{t:3}],s:"2. Data Controller"}},title:{t:0,b:{t:2,i:[{t:3}],s:"2. Data Controller"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Balkland is the data controller responsible for your personal data. If you have questions about this Privacy Policy or want to exercise your data rights, you can contact us at:"}},email:{t:0,b:{t:2,i:[{t:3},{t:9},{t:3}],s:"Email: [email protected]"}},address:{t:0,b:{t:2,i:[{t:3}],s:"Address: Maglajska 1"}}},categories:{label:{t:0,b:{t:2,i:[{t:3}],s:"3. Categories of Personal Data We Collect"}},title:{t:0,b:{t:2,i:[{t:3}],s:"3. Categories of Personal Data We Collect"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"We collect personal data necessary to operate our business and provide you with travel services. These may include:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Identity data: name, date of birth, gender."}},{t:0,b:{t:2,i:[{t:3}],s:"Contact data: email address, phone number, postal address."}},{t:0,b:{t:2,i:[{t:3}],s:"Booking and travel details: travel dates, tour selections, special requests."}},{t:0,b:{t:2,i:[{t:3}],s:"Financial data: payment card details processed via secure third-party gateway."}},{t:0,b:{t:2,i:[{t:3}],s:"Technical data: IP address, browser type, analytics data collected through cookies."}},{t:0,b:{t:2,i:[{t:3}],s:"Communication data: correspondence you send to us, including messages and feedback."}}],p2:{t:0,b:{t:2,i:[{t:3}],s:"We collect this data when you make an enquiry, book a tour, register on our website, subscribe to updates, or otherwise interact with us."}}},use:{label:{t:0,b:{t:2,i:[{t:3}],s:"4. How We Use Your Personal Data"}},title:{t:0,b:{t:2,i:[{t:3}],s:"4. How We Use Your Personal Data"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"We use personal data for the following purposes:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"To manage tour enquiries and bookings and to fulfil our contracts with you."}},{t:0,b:{t:2,i:[{t:3}],s:"To communicate with you about your bookings, confirmations, updates, and customer service."}},{t:0,b:{t:2,i:[{t:3}],s:"To process payments securely through trusted third-party payment processors."}},{t:0,b:{t:2,i:[{t:3}],s:"To manage our website, improve services, and conduct analytics."}},{t:0,b:{t:2,i:[{t:3}],s:"To send promotional communications when you have consented to receive them (you may withdraw consent at any time)."}},{t:0,b:{t:2,i:[{t:3}],s:"To comply with legal obligations and respond to law enforcement requests."}}]},legal:{label:{t:0,b:{t:2,i:[{t:3}],s:"5. Legal Basis for Processing"}},title:{t:0,b:{t:2,i:[{t:3}],s:"5. Legal Basis for Processing"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"We process your personal data based on one or more of the following legal grounds (as applicable):"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Performance of a contract with you (e.g., tour booking)."}},{t:0,b:{t:2,i:[{t:3}],s:"Your consent (e.g., marketing communications)."}},{t:0,b:{t:2,i:[{t:3}],s:"Compliance with legal obligations (e.g., tax, accounting)."}},{t:0,b:{t:2,i:[{t:3}],s:"Legitimate interests (e.g., improving services, fraud prevention), where not overridden by your rights."}}]},sharing:{label:{t:0,b:{t:2,i:[{t:3}],s:"6. Third-Party Sharing and Transfers"}},title:{t:0,b:{t:2,i:[{t:3}],s:"6. Third-Party Sharing and Transfers"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"We may share your personal data with:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Service providers who support tour delivery (hotels, guides, transport partners)."}},{t:0,b:{t:2,i:[{t:3}],s:"Payment processors for secure transaction handling."}},{t:0,b:{t:2,i:[{t:3}],s:"Analytics and IT providers to maintain and improve our services."}},{t:0,b:{t:2,i:[{t:3}],s:"Legal and regulatory authorities when required by law."}}],p2:{t:0,b:{t:2,i:[{t:3}],s:"We will not sell your email address or personal information to unrelated third parties. We only share data where necessary to provide tours and services or where you have expressly consented."}}},cookies:{label:{t:0,b:{t:2,i:[{t:3}

1],s:"7. Cookies and Tracking Technologies"}},title:{t:0,b:{t:2,i:[{t:3}],s:"7. Cookies and Tracking Technologies"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Our website uses cookies and similar technologies to collect technical and usage data. You can manage cookie preferences via your browser settings or the cookie banner on our website. This data helps us enhance user experience and understand website performance."}}},retention:{label:{t:0,b:{t:2,i:[{t:3}],s:"8. Data Retention"}},title:{t:0,b:{t:2,i:[{t:3}],s:"8. Data Retention"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"We retain personal data only for as long as necessary to:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Fulfil the purposes for which it was collected."}},{t:0,b:{t:2,i:[{t:3}],s:"Comply with legal, tax, and accounting obligations."}}],p2:{t:0,b:{t:2,i:[{t:3}],s:"Once data is no longer required, we securely delete or anonymise it."}}},rights:{label:{t:0,b:{t:2,i:[{t:3}],s:"9. Your Rights"}},title:{t:0,b:{t:2,i:[{t:3}],s:"9. Your Rights"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Depending on applicable law, you may have the following rights:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Access the personal data we hold about you."}},{t:0,b:{t:2,i:[{t:3}],s:"Request correction of inaccurate data."}},{t:0,b:{t:2,i:[{t:3}],s:"Request deletion of your data (subject to legal retention requirements)."}},{t:0,b:{t:2,i:[{t:3}],s:"Object to or restrict processing in certain circumstances."}},{t:0,b:{t:2,i:[{t:3}],s:"Withdraw consent where processing is based on consent."}},{t:0,b:{t:2,i:[{t:3}],s:"Request data portability."}}],p2:{t:0,b:{t:2,i:[{t:3},{t:9},{t:3}],s:"To exercise your rights, contact [email protected]"}}},security:{label:{t:0,b:{t:2,i:[{t:3}],s:"10. Security Measures"}},title:{t:0,b:{t:2,i:[{t:3}],s:"10. Security Measures"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. We also require our service providers to maintain compatible security standards."}}},changes:{label:{t:0,b:{t:2,i:[{t:3}],s:"11. Changes to This Policy"}},title:{t:0,b:{t:2,i:[{t:3}],s:"11. Changes to This Policy"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"We may update this Privacy Policy to reflect changes in law, technology, or our services. The latest version will always be posted on our website with the effective date."}}}}},disclaimer:{title:{t:0,b:{t:2,i:[{t:3}],s:"Disclaimer"}},lastUpdatedLabel:{t:0,b:{t:2,i:[{t:3}],s:"Last Updated:"}},lastUpdatedDate:{t:0,b:{t:2,i:[{t:3}],s:"1.1.2026"}},intro:{t:0,b:{t:2,i:[{t:3}],s:'This Disclaimer applies to the website and services operated by Balkland Ltd and Balkland d.o.o. (collectively referred to as "Balkland") accessible at'}},introLink:{t:0,b:{t:2,i:[{t:3}],s:"https://www.balkland.com"}},introEnd:{t:0,b:{t:2,i:[{t:3}],s:". By accessing or using our website and services, you acknowledge and agree to the terms outlined below."}},ctaTitle:{t:0,b:{t:2,i:[{t:3}],s:"Need help planning your trip?"}},ctaSubtitle:{t:0,b:{t:2,i:[{t:3}],s:"Talk to our team and get tailored options for your Balkan journey."}},tocTitle:{t:0,b:{t:2,i:[{t:3}],s:"Contents"}},sections:{websiteInformation:{label:{t:0,b:{t:2,i:[{t:3}],s:"1. Website Information"}},title:{t:0,b:{t:2,i:[{t:3}],s:"1. Website Information"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"All content provided on this website - including itineraries, tour descriptions, pricing, schedules, availability, images, and other materials - is for general informational purposes only."}},p2:{t:0,b:{t:2,i:[{t:3}],s:"While Balkland makes reasonable efforts to ensure accuracy and currency, we do not warrant that all information is complete, error-free, or up to date at all times. Travel conditions, pricing structures, supplier agreements, and operational factors may change without prior notice."}},p3:{t:0,b:{t:2,i:[{t:3}],s:"Any reliance placed on website information is at the user's own discretion."}}},tourModifications:{label:{t:0,b:{t:2,i:[{t:3}],s:"2. Tour Modifications & Operational Changes"}},title:{t:0,b:{t:2,i:[{t:3}],s:"2. Tour Modifications & Operational Changes"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Travel services are subject to operational realities. Balkland reserves the right to modify routes, accommodations, activities, guides, transportation, or schedules when necessary due to:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Weather conditions"}},{t:0,b:{t:2,i:[{t:3}],s:"Safety considerations"}},{t:0,b:{t:2,i:[{t:3}],s:"Supplier changes"}},{t:0,b:{t:2,i:[{t:3}],s:"Government regulations"}},{t:0,b:{t:2,i:[{t:3}],s:"Border or transport restrictions"}},{t:0,b:{t:2,i:[{t:3}],s:"Events beyond reasonable control"}}],p2:{t:0,b:{t:2,i:[{t:3}],s:"Such modifications do not constitute grounds for liability where reasonable alternatives of comparable standard are provided."}}},thirdParty:{label:{t:0,b:{t:2,i:[{t:3}],s:"3. Third-Party Suppliers"}},title:{t:0,b:{t:2,i:[{t:3}],s:"3. Third-Party Suppliers"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Balkland coordinates travel services which may include hotels, transportation providers, activity operators, local guides, and other independent suppliers."}},p2:{t:0,b:{t:2,i:[{t:3}],s:"While these partners are carefully selected, they operate as independent contractors. Balkland is not liable for the acts, omissions, negligence, or failures of third-party service providers beyond our direct control."}},p3:{t:0,b:{t:2,i:[{t:3}],s:"Liability, where applicable, remains limited to the coordination role performed by Balkland."}}},travelRisk:{label:{t:0,b:{t:2,i:[{t:3}],s:"4. Assumption of Travel Risk"}},title:{t:0,b:{t:2,i:[{t:3}],s:"4. Assumption of Travel Risk"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Travel inherently involves risks, including but not limited to:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Physical activity and exertion"}},{t:0,b:{t:2,i:[{t:3}],s:"Road and transport conditions"}},{t:0,b:{t:2,i:[{t:3}],s:"Weather variations"}},{t:0,b:{t:2,i:[{t:3}],s:"Political or regulatory changes"}},{t:0,b:{t:2,i:[{t:3}],s:"Natural environments and wildlife"}}],p2:{t:0,b:{t:2,i:[{t:3}],s:"By participating in any tour or activity, travellers acknowledge and voluntarily assume these inherent risks. Guests are responsible for ensuring they are medically and physically fit for their chosen activities."}}},liability:{label:{t:0,b:{t:2,i:[{t:3}],s:"5. Limitation of Liability"}},title:{t:0,b:{t:2,i:[{t:3}],s:"5. Limitation of Liability"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"To the fullest extent permitted by applicable law, Balkland shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Use of the website"}},{t:0,b:{t:2,i:[{t:3}],s:"Participation in tours or services"}},{t:0,b:{t:2,i:[{t:3}],s:"Delays, cancellations, or changes outside our reasonable control"}},{t:0,b:{t:2,i:[{t:3}],s:"Actions of third-party suppliers"}}],p2:{t:0,b:{t:2,i:[{t:3}],s:"Nothing in this Disclaimer excludes liability where exclusion is prohibited by law."}}},externalLinks:{label:{t:0,b:{t:2,i:[{t:3}],s:"6. External Links"}},title:{t:0,b:{t:2,i:[{t:3}],s:"6. External Links"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"This website may contain links to third-party websites for informational purposes. Balkland does not control, end

1orse, or assume responsibility for the content, privacy practices, or accuracy of external websites."}}},changes:{label:{t:0,b:{t:2,i:[{t:3}],s:"7. Changes to This Disclaimer"}},title:{t:0,b:{t:2,i:[{t:3}],s:"7. Changes to This Disclaimer"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Balkland reserves the right to amend, update, or revise this Disclaimer at any time. The latest version will always be published on our website."}}},governingLaw:{label:{t:0,b:{t:2,i:[{t:3}],s:"8. Governing Law"}},title:{t:0,b:{t:2,i:[{t:3}],s:"8. Governing Law"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"This Disclaimer is governed by the laws applicable to Balkland Ltd and Balkland d.o.o. Any disputes shall be subject to the competent courts of the relevant jurisdiction."}}},severability:{label:{t:0,b:{t:2,i:[{t:3}],s:"9. Severability"}},title:{t:0,b:{t:2,i:[{t:3}],s:"9. Severability"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"If any provision of this Disclaimer is found to be unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law."}}}}},cookiePolicy:{title:{t:0,b:{t:2,i:[{t:3}],s:"Balkland Cookie Policy"}},effectiveDateLabel:{t:0,b:{t:2,i:[{t:3}],s:"Effective Date:"}},effectiveDate:{t:0,b:{t:2,i:[{t:3}],s:"1.1.2026"}},ctaTitle:{t:0,b:{t:2,i:[{t:3}],s:"Need help planning your Balkan trip?"}},ctaSubtitle:{t:0,b:{t:2,i:[{t:3}],s:"Send us your request and our team will get back to you quickly."}},tocTitle:{t:0,b:{t:2,i:[{t:3}],s:"On This Page"}},sections:{whatAreCookies:{label:{t:0,b:{t:2,i:[{t:3}],s:"1. What Are Cookies"}},title:{t:0,b:{t:2,i:[{t:3}],s:"1. What Are Cookies"}},p1:{t:0,b:{t:2,i:[{t:3}],s:"Cookies are small text files stored on your device when you visit our website. They help us ensure the website functions properly, improve performance, analyse traffic, and provide relevant marketing content."}},p2:{t:0,b:{t:2,i:[{t:3}],s:"This Cookie Policy explains how Balkland uses cookies and how you can manage them."}}},types:{label:{t:0,b:{t:2,i:[{t:3}],s:"2. Types of Cookies We Use"}},title:{t:0,b:{t:2,i:[{t:3}],s:"2. Types of Cookies We Use"}},necessary:{title:{t:0,b:{t:2,i:[{t:3}],s:"A. Strictly Necessary Cookies"}},desc:{t:0,b:{t:2,i:[{t:3}],s:"These cookies are essential for the website to operate. They enable core functionality such as:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Secure booking process"}},{t:0,b:{t:2,i:[{t:3}],s:"Payment processing"}},{t:0,b:{t:2,i:[{t:3}],s:"Session management"}},{t:0,b:{t:2,i:[{t:3}],s:"Security and fraud prevention"}}],note:{t:0,b:{t:2,i:[{t:3}],s:"These cookies cannot be disabled."}}},analytics:{title:{t:0,b:{t:2,i:[{t:3}],s:"B. Performance & Analytics Cookies"}},desc:{t:0,b:{t:2,i:[{t:3}],s:"These help us understand how visitors use our website. For example:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Pages visited"}},{t:0,b:{t:2,i:[{t:3}],s:"Time spent on the site"}},{t:0,b:{t:2,i:[{t:3}],s:"Booking behaviour patterns"}},{t:0,b:{t:2,i:[{t:3}],s:"Website performance monitoring"}}],toolsIntro:{t:0,b:{t:2,i:[{t:3}],s:"We may use tools such as:"}},tools:[{t:0,b:{t:2,i:[{t:3}],s:"Google Analytics (or similar analytics providers)"}},{t:0,b:{t:2,i:[{t:3}],s:"Website performance monitoring tools"}}],note:{t:0,b:{t:2,i:[{t:3}],s:"These cookies are used only with your consent."}}},marketing:{title:{t:0,b:{t:2,i:[{t:3}],s:"C. Marketing & Advertising Cookies"}},desc:{t:0,b:{t:2,i:[{t:3}],s:"These cookies help us:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Deliver relevant tour promotions"}},{t:0,b:{t:2,i:[{t:3}],s:"Measure effectiveness of advertising campaigns"}},{t:0,b:{t:2,i:[{t:3}],s:"Track interactions with ads on platforms such as Google, Instagram, and Facebook"}}

1],examplesIntro:{t:0,b:{t:2,i:[{t:3}],s:"Examples include:"}},examples:[{t:0,b:{t:2,i:[{t:3}],s:"Google Ads tracking"}},{t:0,b:{t:2,i:[{t:3}],s:"Meta (Facebook/Instagram) pixel tracking"}}],note:{t:0,b:{t:2,i:[{t:3}],s:"These cookies require your consent."}}},functional:{title:{t:0,b:{t:2,i:[{t:3}],s:"D. Functional Cookies"}},desc:{t:0,b:{t:2,i:[{t:3}],s:"These remember choices you make on our website, such as:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Language preferences"}},{t:0,b:{t:2,i:[{t:3}],s:"Region or location settings"}},{t:0,b:{t:2,i:[{t:3}],s:"Saved booking preferences"}}]}},thirdParty:{label:{t:0,b:{t:2,i:[{t:3}],s:"3. Third-Party Cookies"}},title:{t:0,b:{t:2,i:[{t:3}],s:"3. Third-Party Cookies"}},desc:{t:0,b:{t:2,i:[{t:3}],s:"Some cookies are placed by third parties who provide services to Balkland, including:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Payment processors"}},{t:0,b:{t:2,i:[{t:3}],s:"Booking systems"}},{t:0,b:{t:2,i:[{t:3}],s:"Analytics providers"}},{t:0,b:{t:2,i:[{t:3}],s:"Marketing platforms"}}],note:{t:0,b:{t:2,i:[{t:3}],s:"We ensure these partners maintain appropriate data protection standards."}}},manage:{label:{t:0,b:{t:2,i:[{t:3}],s:"4. How to Manage Cookies"}},title:{t:0,b:{t:2,i:[{t:3}],s:"4. How to Manage Cookies"}},desc:{t:0,b:{t:2,i:[{t:3}],s:"You can:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Accept all cookies"}},{t:0,b:{t:2,i:[{t:3}],s:"Reject non-essential cookies"}},{t:0,b:{t:2,i:[{t:3}],s:"Customize cookie preferences"}}],note:{t:0,b:{t:2,i:[{t:3}],s:"You can also manage cookies through your browser settings. Disabling certain cookies may impact website functionality, especially the booking system."}}},gdpr:{label:{t:0,b:{t:2,i:[{t:3}],s:"5. Data Protection & GDPR Compliance"}},title:{t:0,b:{t:2,i:[{t:3}],s:"5. Data Protection & GDPR Compliance"}},desc:{t:0,b:{t:2,i:[{t:3}],s:"Where required by law (including GDPR), we:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Obtain your prior consent for non-essential cookies"}},{t:0,b:{t:2,i:[{t:3}],s:"Allow withdrawal of consent at any time"}},{t:0,b:{t:2,i:[{t:3}],s:"Do not load analytics or marketing cookies before consent"}}]},changes:{label:{t:0,b:{t:2,i:[{t:3}],s:"6. Changes to This Cookie Policy"}},title:{t:0,b:{t:2,i:[{t:3}],s:"6. Changes to This Cookie Policy"}},desc:{t:0,b:{t:2,i:[{t:3}],s:"We may update this policy periodically. The latest version will always be available on our website."}}}}},terms:{title:{t:0,b:{t:2,i:[{t:3}],s:"Terms & Conditions"}},subtitle:{t:0,b:{t:2,i:[{t:3}],s:"General Terms and Conditions -"}},contactPrompt:{t:0,b:{t:2,i:[{t:3}],s:"Prefer to speak with an expert?"}},callback:{title:{t:0,b:{t:2,i:[{t:3}],s:"How can we help you?"}},subtitle:{t:0,b:{static:"",t:2,i:[]}}},tocTitle:{t:0,b:{t:2,i:[{t:3}],s:"On this page"}},sections:{intro:{label:{t:0,b:{t:2,i:[{t:3}],s:"Introduction"}},body:{t:0,b:{t:2,i:[{t:3}],s:"This document sets forth the Terms and Conditions governing the use of the <strong>Balkland Ltd</strong> and <strong>Balkland d.o.o.</strong> websites and the provision of our travel and tour services. By accessing our websites or engaging in our services, you agree to these Terms. If you disagree with any part of these Terms, please do not use our websites or services."}}},company:{label:{t:0,b:{t:2,i:[{t:3}],s:"Company Information"}},cards:[{name:{t:0,b:{t:2,i:[{t:3}],s:"Balkland Ltd"}},companyNumber:{t:0,b:{t:2,i:[{t:3}],s:"Company Number: 14919193"}},sic:{t:0,b:{t:2,i:[{t:3}],s:"SIC: 79120, 77110, 79110, 79909"}},address:{t:0,b:{t:2,i:[{t:3}],s:"Registered Address: Maglajska 1"}},emailLabel:{t:0,b:{t:2,i:[{t:3}],s:"Email: "}},email:{t:0,b:{t:2,i:[{t:3},{t:9},{t:3}],s:"[email protected]"}},phone:{t:0,b:{t:2,i:[{t:3}],s:"Phone: +387 62 888 853"}}},{name:{t:0,b:{t:2,i:[{t:3}],s:"Balkland d.o.o."}},address:{t:0,b:{t:2,i:[{t:3}],s:"Registered Address: Maglajska 1"}},mbs:{t:0,b:{t:2,i:[{t:3}],s:"MBS: 65-01-0291-23"}},jib:{t:0,b:{t:2,i:[{t:3}],s:"JIB: 4203160630003"}},kd:{t:0,b:{t:2,i:[{t:3}],s:"KD BIH 2010: 79.11"}},emailLabel:{t:0,b:{t:2,i:[{t:3}],s:"Email: "}},email:{t:0,b:{t:2,i:[{t:3},{t:9},{t:3}],s:"[email protected]"}},phone:{t:0,b:{t:2,i:[{t:3}],s:"Phone: +387 62 888 853"}}}]},scope:{label:{t:0,b:{t:2,i:[{t:3}],s:"Scope of Services"}},body:{t:0,b:{t:2,i:[{t:3}],s:"Balkland Ltd and Balkland d.o.o. offer curated travel experiences in Bosnia and Herzegovina, the broader Balkans region, and the UK, including:"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Tailored Itineraries"}},{t:0,b:{t:2,i:[{t:3}],s:"Guided Tours (Private & Group)"}},{t:0,b:{t:2,i:[{t:3}],s:"Cultural Immersion Activities"}},{t:0,b:{t:2,i:[{t:3}],s:"Nature & Adventure Excursions"}},{t:0,b:{t:2,i:[{t:3}],s:"Accommodation & Transfers"}},{t:0,b:{t:2,i:[{t:3}],s:"Multi-Day & One-Day Tours"}}]},booking:{label:{t:0,b:{t:2,i:[{t:3}],s:"Booking & Payment"}}

1,intro:{t:0,b:{t:2,i:[{t:3}],s:"All bookings are handled via a secure third-party platform."}},multiDay:{title:{t:0,b:{t:2,i:[{t:3}],s:"4.1 Multi-Day Tours"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"<strong>40%</strong> due upon booking (non-refundable)."}},{t:0,b:{t:2,i:[{t:3}],s:"<strong>30%</strong> due 60 days prior to tour start."}},{t:0,b:{t:2,i:[{t:3}],s:"<strong>30%</strong> due 15 days prior to start (online) or in cash upon arrival (pre-agreed)."}}]},oneDay:{title:{t:0,b:{t:2,i:[{t:3}],s:"4.2 One-Day / Half-Day Tours"}},body:{t:0,b:{t:2,i:[{t:3}],s:"100% due at booking (non-refundable)."}}},currency:{title:{t:0,b:{t:2,i:[{t:3}],s:"4.3 Currency & Gateway"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"EUR, USD, or BAM accepted."}},{t:0,b:{t:2,i:[{t:3}],s:"Payments processed via encrypted third-party gateways."}},{t:0,b:{t:2,i:[{t:3}],s:"Exchange rates follow the relevant national bank's daily rate."}}]},latePayments:{title:{t:0,b:{t:2,i:[{t:3}],s:"4.4 Late Payments"}},body:{t:0,b:{t:2,i:[{t:3}],s:"Failure to meet deadlines may cancel the reservation and forfeit amounts paid."}}},insurance:{title:{t:0,b:{t:2,i:[{t:3}],s:"4.5 Travel Protection Waiver"}},body:{t:0,b:{t:2,i:[{t:3}],s:"Booking without travel insurance means you accept responsibility for related losses or disruptions."}}}},data:{label:{t:0,b:{t:2,i:[{t:3}],s:"Personal Data Protection"}},body:{t:0,b:{t:2,i:[{t:3}],s:'We collect only essential personal data to deliver our services. Data is stored securely and accessible only to authorized personnel. See our <a href="/privacy-policy" class="text-brand-700 underline">Privacy Policy</a>.'}}},ipr:{label:{t:0,b:{t:2,i:[{t:3}],s:"Intellectual Property Rights"}},body:{t:0,b:{t:2,i:[{t:3}],s:"All content on Balkland websites (text, graphics, logos, images) is owned by Balkland Ltd / Balkland d.o.o. and protected by intellectual property laws."}}},liability:{label:{t:0,b:{t:2,i:[{t:3}],s:"Limitation of Liability"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Not liable for direct, indirect, incidental, or consequential damages stemming from site or service use."}},{t:0,b:{t:2,i:[{t:3}],s:"Not liable for failures of third-party suppliers."}},{t:0,b:{t:2,i:[{t:3}],s:"Not liable for delays/disruptions due to force majeure events."}}]},law:{label:{t:0,b:{t:2,i:[{t:3}],s:"Governing Law & Jurisdiction"}},body:{t:0,b:{t:2,i:[{t:3}],s:"Governed by the laws of Bosnia and Herzegovina and the United Kingdom. Jurisdiction: Sarajevo (BiH) and London (UK)."}}},amend:{label:{t:0,b:{t:2,i:[{t:3}],s:"Amendments & Modifications"}},body:{t:0,b:{t:2,i:[{t:3}],s:"We may update these Terms at any time. Changes are effective upon posting."}}},entire:{label:{t:0,b:{t:2,i:[{t:3}],s:"Entire Agreement & Severability"}},body:{t:0,b:{t:2,i:[{t:3}],s:"These Terms and our Privacy Policy constitute the entire agreement. If any provision is invalid, the remainder stays in force."}}},cancellations:{label:{t:0,b:{t:2,i:[{t:3}],s:"Appendix: Cancellations"}},intro:{t:0,b:{t:2,i:[{t:3}],s:"Cancellations must be sent in writing (email)."}},tables:{heading:{period:{t:0,b:{t:2,i:[{t:3}],s:"Period"}},charge:{t:0,b:{t:2,i:[{t:3}],s:"Charge"}}},small:{title:{t:0,b:{t:2,i:[{t:3}],s:"Individuals & Small Groups (1-8 pax)"}},rows:[{period:{t:0,b:{t:2,i:[{t:3}],s:"> 60 days"}},charge:{t:0,b:{t:2,i:[{t:3}],s:"Loss of 40% deposit"}}},{period:{t:0,b:{t:2,i:[{t:3}],s:"59-31 days"}},charge:{t:0,b:{t:2,i:[{t:3}],s:"70% charge"}}},{period:{t:0,b:{t:2,i:[{t:3}],s:"30-15 days"}},charge:{t:0,b:{t:2,i:[{t:3}],s:"90% charge"}}},{period:{t:0,b:{t:2,i:[{t:3}],s:"< 14 days"}},charge:{t:0,b:{t:2,i:[{t:3}],s:"100% charge"}}}]},group:{title:{t:0,b:{t:2,i:[{t:3}],s:"Groups (9+ pax)"}},rows:[{period:{t:0,b:{t:2,i:[{t:3}],s:"> 65 days"}},charge:{t:0,b:{t:2,i:[{t:3}],s:"Loss of 40% deposit"}}},{period:{t:0,b:{t:2,i:[{t:3}],s:"64-31 days"}},charge:{t:0,b:{t:2,i:[{t:3}],s:"70% charge"}}},{period:{t:0,b:{t:2,i:[{t:3}],s:"< 30 days"}},charge:{t:0,b:{t:2,i:[{t:3}],s:"100% charge"}}}]}},note:{t:0,b:{t:2,i:[{t:3}],s:"One-Day / Half-Day Tours: non-refundable after booking. Early departure: no refunds for unused services."}}},refunds:{label:{t:0,b:{t:2,i:[{t:3}],s:"Appendix: Refunds"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Processed within 14 business days post-trip."}},{t:0,b:{t:2,i:[{t:3}],s:"3% processing fee applies."}},{t:0,b:{t:2,i:[{t:3}],s:"Non-refundable: airfare, third-party services, or services missed due to client's actions."}}]},docsInsurance:{label:{t:0,b:{t:2,i:[{t:3}],s:"Appendix: Passports, Visas & Insurance"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Clients must hold valid travel documents; Balkland is not liable for denied entry."}},{t:0,b:{t:2,i:[{t:3}],s:"Insurance strongly recommended (cancellations, accidents, medical, baggage)."}}]},operations:{label:{t:0,b:{t:2,i:[{t:3}],s:"Appendix: Operations (Accommodation / Transfers / Excursions)"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Accommodation confirmed on deposit; similar or higher-standard options may be substituted. Early check-in/late check-out may be available for a fee."}},{t:0,b:{t:2,i:[{t:3}],s:"Transfers per itinerary; Balkland not liable for missed transfers due to delays or negligence."}},{t:0,b:{t:2,i:[{t:3}],s:"Excursions subject to weather/operations; no refunds for lateness or no-show."}},{t:0,b:{t:2,i:[{t:3}],s:"One included excursion per overnight city (2+ nights); alternatives provided if needed."}}

1]},complaintsResp:{label:{t:0,b:{t:2,i:[{t:3}],s:"Appendix: Complaints & Responsibility"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Report issues immediately on-site; file a written complaint within 30 days post-trip."}},{t:0,b:{t:2,i:[{t:3}],s:"Balkland uses third-party suppliers and is not responsible for losses, injuries, delays, or disruptions caused by them."}},{t:0,b:{t:2,i:[{t:3}],s:"Service Denial: Balkland may remove/refuse service to participants whose behavior is disruptive or dangerous. Related costs are the client's responsibility; no refunds."}},{t:0,b:{t:2,i:[{t:3}],s:"Disclaimer: Balkland is not liable for actions/inactions or disputes between customers and third-party local providers."}}]},force:{label:{t:0,b:{t:2,i:[{t:3}],s:"Appendix: Force Majeure"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Not liable for disruptions due to natural disasters, wars, pandemics, strikes, or government actions."}},{t:0,b:{t:2,i:[{t:3}],s:"Credits: if travel is impossible due to Force Majeure, credits valid 12 months may be issued (subject to third-party refunds)."}},{t:0,b:{t:2,i:[{t:3}],s:"Refunds for death/serious illness: request within 10 days of diagnosis and at least 10 days prior to departure."}}]},disputePromo:{label:{t:0,b:{t:2,i:[{t:3}],s:"Appendix: Dispute Resolution & Promotional Release"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Disputes addressed amicably first; unresolved matters fall under courts in Sarajevo and are governed by Bosnian law."}},{t:0,b:{t:2,i:[{t:3}],s:"Promotional release: photos/videos taken during tours may be used for marketing unless you opt out in writing at tour start. Submitted reviews/media may be public unless stated otherwise."}}]},accessAI:{label:{t:0,b:{t:2,i:[{t:3}],s:"Appendix: Accessibility & AI Assistant"}},items:[{t:0,b:{t:2,i:[{t:3}],s:"Travelers needing special assistance must inform Balkland during booking and travel with a capable support person. Staff cannot provide individual physical assistance."}},{t:0,b:{t:2,i:[{t:3}],s:"AI Assistant: used to enhance the guest experience; informational only and not a substitute for official advice. 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