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151 rel="noopener noreferrer" 152 href="/homepage" 153 target=""> 154 155 Home 156 157 </a> 158 </li> 159 <li class="nhsuk-header__navigation-item"> 160 <a class="nhsuk-header__navigation-link" 161 rel="noopener noreferrer" 162 href="https://www.moretonhampsteadhealthcentre.co.uk/patient-triage-econsultation" 163 target="_blank"> 164 165 eConsultation 166 167 </a> 168 </li> 169 <li class="nhsuk-header__navigation-item"> 170 <a class="nhsuk-header__navigation-link" 171 rel="noopener noreferrer" 172 href="https://www.moretonhampsteadhealthcentre.co.uk/appointments" 173 target="_blank"> 174 175 Appointments 176 177 </a> 178 </li> 179 <li class="nhsuk-header__navigation-item"> 180 <a class="nhsuk-header__navigation-link" 181 rel="noopener noreferrer" 182 href="https://www.moretonhampsteadhealthcentre.co.uk/prescriptions" 183 target="_blank"> 184 185 Prescriptions 186 187 </a> 188 </li> 189 <li class="nhsuk-header__navigation-item"> 190 <a class="nhsuk-header__navigation-link" 191 rel="noopener noreferrer" 192 href="https://www.moretonhampsteadhealthcentre.co.uk/online-access-to-your-health-record" 193 target="_blank"> 194 195 Online Services 196 197 </a> 198 </li> 199 <li class="nhsuk-header__navigation-item"> 200 <a class="nhsuk-header__navigation-link" 201 rel="noopener noreferrer" 202 href="https://www.moretonhampsteadhealthcentre.co.uk/advice--self-help" 203 target="_blank"> 204 205 Advice & Self Help 206 207 </a> 208 </li> 209 <li class="nhsuk-header__navigation-item"> 210 <a class="nhsuk-header__navigation-link" 211 rel="noopener noreferrer" 212 href="https://www.moretonhampsteadhealthcentre.co.uk/new-patients-2" 213 target="_blank"> 214 215 New Patients 216 217 </a> 218 </li> 219 <li class="nhsuk-header__navigation-item"> 220 <a class="nhsuk-header__navigation-link" 221 rel="noopener noreferrer" 222 href="https://www.moretonhampsteadhealthcentre.co.uk/clinics-and-services" 223 target="_blank"> 224 225 Clinics & Services 226 227 </a> 228 </li> 229 <li 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231 <span class="nhsuk-u-visually-hidden">Browse</span> 232 More 233 <svg class="nhsuk-icon nhsuk-icon__chevron-down" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" aria-hidden="true" focusable="false"> 234 <path d="M15.5 12a1 1 0 0 1-.29.71l-5 5a1 1 0 0 1-1.42-1.42l4.3-4.29-4.3-4.29a1 1 0 0 1 1.42-1.42l5 5a1 1 0 0 1 .29.71z"></path> 235 </svg> 236 </button> 237 </li> 238 239 240</ul> 241 242 </nav> 243</div> 244</header> 245 246 247 248 249<div> 250 <main id="maincontent" role="main"> 251 252 <div class="nhsuk-main-wrapper"> 253 254 255<div id="WidgetPage" msw-page> 256 <div class="container"> 257 <div> 258 <nav class="nhsuk-breadcrumb" aria-label="breadcrumb"> 259 <ol class="nhsuk-breadcrumb__list"> 260 <li class="nhsuk-breadcrumb__item"><a class="nhsuk-breadcrumb__link" href="/">Home</a></li> 261 <li class="nhsuk-breadcrumb__item" aria-current="page">Patient Triage eConsultation</li> 262 </ol> 263 264 <p class="nhsuk-breadcrumb__back"> 265 <a class="nhsuk-breadcrumb__backlink" href="/"> 266 <span class="nhsuk-u-visually-hidden">Back to </span> 267 Home 268 </a> 269 </p> 270 </nav> 271 </div> 272 <div id="PageTitleDisplay"> 273 <h1 class="nhsuk-heading-xl">Patient Triage eConsultation</h1> 274 </div> 275 276 </div> 277 278 279<div id="ContentBlocksContainer"> 280 281 <div class="content-row-container"> 282 283<style type="text/css"> 284#ContentBlocksContainer #widget-row-226963 { 285.row-title { text-align: center; } 286.widget-container { 287.widget-item-container { 288p, li, label { } 289h1, h2, h3, i { } 290.icon { } 291} 292.widget-item { 293&.image-widget-default .widget-item-container .image-widget-html { } 294&.widget-menu .widget-menu-list { 295li.base { } 296&.widget-menu.widget-menu-icongroup #menuWidget .menuContainer .gallery-item a { 297.text { &:hover { } } 298i { &:hover { } } } 299} 300} 301}</style> 302 303 304<div class="widget-row minrow lozad" id="widget-row-226963" data-id="226963"> 305 <div class="container widget-row-container" data-pageid="96025"> 306 <h2 class="row-title">Online Access to Non-Urgent Medical and Administrative Services</h2> 307 308 <div class="widget-container"> 309 310 311 312<div class="nhsuk-card widget-item information-widget nhsuk-card--clickable" 313title="" 314name="Information Widget" 315id="informationwidget_157587" 316data-url="/InformationWidget/EditWidget?InformationWidgetId=157587" 317data-id="365456"> 318 <div class="nhsuk-card__content "> 319 <a class="nhsuk-card__link" 320 rel="noopener noreferrer" 321 href="https://florey.accurx.com/p/L83049" 322 aria-label="https://florey.accurx.com/p/L83049" 323 target="_blank"></a> 324 <div class="content"> 325 <p><h3 id="mcetoc_1hm25ng8q0" style="text-align: center;"></h3> 326<p>Patient Triage is an interactive online form for patients to use to contact the surgery with administrative queries and non-urgent medical matters.</p> 327<p>Click here to send the practice your administrative queries (sick notes, insurance forms, letters, requests for copies of records) or medical queries (prescription enquiry or request, non-urgent medical issues, ask your GP or nurse a question). </p> 328<p>For medical queries you will initially be asked safety-netting questions, after which you can describe your situation and requirements. You can also attach photos should you need to. You will receive a response from the surgery <span style="color: #ff0000;">within 3 working days (weekends not included). </span></p> 329<p>For patient safety reasons please use this service instead of emailing us. You can access it by clicking on the getting started box below.</p> 330<p><span style="text-decoration: underline;">IMPORTANT</span></p> 331<p><em><span style="text-decoration: underline;">Call 999</span></em> - For medical and mental health emergencies<br><em><span style="text-decoration: underline;">Call NHS 111 or visit <a title="NHS 111 online" href="https://111.nhs.uk/" target="" data-link-id="221773" data-use-default-display="false" data-use-default-title="false">NHS 111 online</a></span> </em>- For out of hours urgent medical care and advice <br><em><span style="text-decoration: underline;">Call the Surgery</span></em> - For urgent but non-life-threatening issues that require a same day GP response, or to book a routine appointment</p></p> 332 </div> 333 </div> 334</div> 335 <div class="clearboth"></div> 336 </div> 337 </div> 338</div> 339
340<script> 341 // if we are logged in as an editor we need to check if site is not in edit mode, 342 // then don't show the message. 343 $(function () { 344 $(".widget-row-empty").toggleClass('d-none', !IsInEditMode()); 345 }); 346</script>
346 347 348<style type="text/css"> 349#ContentBlocksContainer #widget-row-207319 { 350.row-title { text-align: center; } 351.widget-container { 352.widget-item-container { 353p, li, label { } 354h1, h2, h3, i { } 355.icon { } 356} 357.widget-item { 358&.image-widget-default .widget-item-container .image-widget-html { } 359&.widget-menu .widget-menu-list { 360li.base { } 361&.widget-menu.widget-menu-icongroup #menuWidget .menuContainer .gallery-item a { 362.text { &:hover { } } 363i { &:hover { } } } 364} 365} 366}</style> 367 368 369<div class="widget-row minrow lozad" id="widget-row-207319" data-id="207319"> 370 <div class="container widget-row-container" data-pageid="96025"> 371 <h2 class="row-title">Get Started</h2> 372 373 <div class="widget-container"> 374 375 376 377<div class="nhsuk-card widget-item image-widget nhsuk-card--clickable ImageBasic" 378 title="" 379 name="Image Widget" 380 id="imagewidget_163637" 381 data-url="/ImageWidget/EditWidget?ImageWidgetId=163637" 382 data-id="333659"> 383 384 <div class="image-widget-container"> 385 <div class="image-widget-image"> 386 <img src="/Public/L83049/Image/367d4099-bca3-4e08-aa57-da26a1db9a3b.png" alt="AccuRx Patient Triage" loading="lazy" /> 387 </div> 388 389 390 <div class="image-widget-content nhsuk-card__content"> 391 392 393 </div> 394 </div> 395 <a class="nhsuk-card__link" 396 rel="noopener noreferrer" 397 href="https://florey.accurx.com/p/L83049" 398 aria-label="https://florey.accurx.com/p/L83049" 399 target="_blank"></a> 400</div> 401 402 <div class="clearboth"></div> 403 </div> 404 </div> 405</div> 406
407<script> 408 // if we are logged in as an editor we need to check if site is not in edit mode, 409 // then don't show the message. 410 $(function () { 411 $(".widget-row-empty").toggleClass('d-none', !IsInEditMode()); 412 }); 413</script>
413 414 415<style type="text/css"> 416#ContentBlocksContainer #widget-row-207320 { 417.row-title { text-align: center; } 418.widget-container { 419.widget-item-container { 420p, li, label { } 421h1, h2, h3, i { } 422.icon { } 423} 424.widget-item { 425&.image-widget-default .widget-item-container .image-widget-html { } 426&.widget-menu .widget-menu-list { 427li.base { } 428&.widget-menu.widget-menu-icongroup #menuWidget .menuContainer .gallery-item a { 429.text { &:hover { } } 430i { &:hover { } } } 431} 432} 433}</style> 434 435 436<div class="widget-row minrow lozad" id="widget-row-207320" data-id="207320"> 437 <div class="container widget-row-container" data-pageid="96025"> 438 <h2 class="row-title">Why Contact us Online?</h2> 439 440 <div class="widget-container"> 441 442 443 444<div class="nhsuk-card widget-item information-widget " 445title="" 446name="Information Widget" 447id="informationwidget_143361" 448data-url="/InformationWidget/EditWidget?InformationWidgetId=143361" 449data-id="333660"> 450 <div class="nhsuk-card__content "> 451 <div class="content"> 452 <p><p>As required in our GP contract, and to meet the growing need for safe online access to health care services, the Health Centre provides patients with access to an online contact service. With robust saftey-netting facilities and with access to medical and admin requests, we ask that patients use this service, we can no longer accept patient requests via email. </p> 453<p>For further information, FAQs and to start your Patient Triage request, read on.</p></p> 454 </div> 455 </div> 456</div> 457 <div class="clearboth"></div> 458 </div> 459 </div> 460</div> 461
462<script> 463 // if we are logged in as an editor we need to check if site is not in edit mode, 464 // then don't show the message. 465 $(function () { 466 $(".widget-row-empty").toggleClass('d-none', !IsInEditMode()); 467 }); 468</script>
468 469 470<style type="text/css"> 471#ContentBlocksContainer #widget-row-207321 { 472.row-title { text-align: center; } 473.widget-container { 474.widget-item-container { 475p, li, label { } 476h1, h2, h3, i { } 477.icon { } 478} 479.widget-item { 480&.image-widget-default .widget-item-container .image-widget-html { } 481&.widget-menu .widget-menu-list { 482li.base { } 483&.widget-menu.widget-menu-icongroup #menuWidget .menuContainer .gallery-item a { 484.text { &:hover { } } 485i { &:hover { } } } 486} 487} 488}</style> 489 490 491<div class="widget-row minrow lozad" id="widget-row-207321" data-id="207321"> 492 <div class="container widget-row-container" data-pageid="96025"> 493 <h2 class="row-title">Useful Guides on Submitting a Request</h2> 494 495 <div class="widget-container"> 496 497 498<div class="widget-item nhsuk-card widget-youtube" 499 title="" 500 name="YouTube Widget" 501 id="youtubewidget_6856" 502 data-url="/YouTubeWidget/EditWidget?YouTubeWidgetId=6856" 503 data-id="333664"> 504 <a href="#skip-link-333664" class="skip-link">Skip video</a> 505 506 <div class="nhsuk-card__content"> 507 <div class="video-container"> 508 <iframe id="ytplayer_6856" type="text/html" title="YouTube video" src="https://www.youtube.com/embed/7zMLbE8CiKg?modestbranding=1" frameborder="0"></iframe> 509 </div> 510 511 </div> 512 <div id="skip-link-333664"></div> 513</div> 514 515<div class="widget-item nhsuk-card widget-youtube" 516 title="" 517 name="YouTube Widget" 518 id="youtubewidget_6857" 519 data-url="/YouTubeWidget/EditWidget?YouTubeWidgetId=6857" 520 data-id="333665"> 521 <a href="#skip-link-333665" class="skip-link">Skip video</a> 522 523 <div class="nhsuk-card__content"> 524 <div class="video-container"> 525 <iframe id="ytplayer_6857" type="text/html" title="YouTube video" src="https://www.youtube.com/embed/1OO0NnQ3BU4?modestbranding=1" frameborder="0"></iframe> 526 </div> 527 528 </div> 529 <div id="skip-link-333665"></div> 530</div> 531 <div class="clearboth"></div> 532 </div> 533 </div> 534</div> 535
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542 543 544<style type="text/css"> 545#ContentBlocksContainer #widget-row-207322 { 546.row-title { text-align: center; } 547.widget-container { 548.widget-item-container { 549p, li, label { } 550h1, h2, h3, i { } 551.icon { } 552} 553.widget-item { 554&.image-widget-default .widget-item-container .image-widget-html { } 555&.widget-menu .widget-menu-list { 556li.base { } 557&.widget-menu.widget-menu-icongroup #menuWidget .menuContainer .gallery-item a { 558.text { &:hover { } } 559i { &:hover { } } } 560} 561} 562}</style> 563 564 565<div class="widget-row minrow lozad" id="widget-row-207322" data-id="207322"> 566 <div class="container widget-row-container" data-pageid="96025"> 567 <h2 class="row-title">Frequently Asked Questions</h2> 568 569 <div class="widget-container"> 570 571 572 573<div class="nhsuk-card widget-item information-widget " 574title="" 575name="Information Widget" 576id="informationwidget_143362" 577data-url="/InformationWidget/EditWidget?InformationWidgetId=143362" 578data-id="333668"> 579 <div class="nhsuk-card__content "> 580 <h2 class="nhsuk-card__heading"> 581Why Use an eConsultation? </h2> 582 <div class="content"> 583 <p><p>Each year all surgeries have to sign a contract with the NHS agreeing to provide primary care (GP) services to the public. This contract often introduces new initiatives or services which we are obliged to offer, online consultations are one of these services.</p> 584<p>We have found this to be a safe and efficient way to provide fully safety-netted medical and administrative support to our patients, both during the pandemic and beyond, and we no longer accept email requests from patients.</p> 585<p>Studies have shown that in the long-term it is of benefit to both patients and surgery staff. Thank y
585ou for your support.</p></p> 586 </div> 587 </div> 588</div> 589 590 591<div class="nhsuk-card widget-item information-widget " 592title="" 593name="Information Widget" 594id="informationwidget_143363" 595data-url="/InformationWidget/EditWidget?InformationWidgetId=143363" 596data-id="333669"> 597 <div class="nhsuk-card__content "> 598 <h2 class="nhsuk-card__heading"> 599Why will patients no longer be able to contact the surgery by email? </h2> 600 <div class="content"> 601 <p><p>Patient Triage is a very efficient means for you to communicate with us, offerring Medical and Admin requests.</p> 602<p>Each Patient Triage request will be directly linked to your health record, keeping your records up-to-date. Medical requests are fully safety-netted and there is no possibility of missing requests by emails going to junk.</p> 603<p>Patients who send emails to the surgery will get a responder telling them that their email will not be read and requesting they resend using the Patient Triage facility on our website. </p></p> 604 </div> 605 </div> 606</div> 607 608 609<div class="nhsuk-card widget-item information-widget " 610title="" 611name="Information Widget" 612id="informationwidget_143364" 613data-url="/InformationWidget/EditWidget?InformationWidgetId=143364" 614data-id="333670"> 615 <div class="nhsuk-card__content "> 616 <h2 class="nhsuk-card__heading"> 617How long will it take the surgery to respond to a request? </h2> 618 <div class="content"> 619 <p><p>When you submit a Patient Triage request it will tell you the processing time. We will provide a response within 2 working days, but this will often be much quicker and on the same day. </p> 620<p>Please remember that all of our GPs work part-time, whilst you may request a response from a particular GP, another GP may well respond in order for us to reply to you within the dealine.</p></p> 621 </div> 622 </div> 623</div> 624 <div class="clearboth"></div> 625 </div> 626 </div> 627</div> 628
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