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63				<p class="text-white lg:mb-0">We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the <a href="/cookies" class="text-yellow-400 hover:text-gray-400">Cookie settings</a> link in the footer.</p>
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75						<h3 class="text-yellow-400">Strictly necessary cookies</h3><p class="text-white">These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.</p>
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90            <p class="text-3xl xl:text-4xl text-black text-center pr-4 mb-0"><strong>Downend Health Group</strong></p>
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103        <p class="hidden lg:flex justify-end text-right text-primary mt-2 mb-0"><strong>Christchurch Surgery, North Street, Downend BS16 5SG<span class="hidden xl:inline-block px-2">|</span><br class="xl:hidden" />Willow Surgery, Hill House Road, Downend BS16 5FJ</strong></p>
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140        
141            
142                <a href="/" class="whitespace-nowrap">Home</a>
143
144            
145        
146            
147                <span class="whitespace-nowrap">
148                    Policy - Accessibility Statement
149                </span>
150
151            
152        
153    </nav>
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155</div>		
156		<section>
157			    <div class="segment bg-gray-700"><div class="container"><p><a class="text-yellow-300" href="/policies-procedures">&lt; Back to policies &amp; procedures</a></p>
158
159<div><div class="text-center lg:text-left max-w-lg lg:max-w-full mx-auto grid lg:grid-cols-2 gap-6 lg:gap-12 flex items-center">
160    <div>
161        <h1 class="text-white"><strong>Accessibility</strong></h1>
162        <p class="text-white">This website is run by Downend Health Group</p>
163        <p class="text-white">We are committed to making our websites accessible so it can be used by as many people as possible.</p>
164        <p class="mb-0"><a class="button bg-white text-gray-700 hover:bg-gray-100 hover:text-gray-700 focus:bg-gray-100 focus:text-gray-700 border-gray-300" href="https://www.w3.org/WAI/fundamentals/accessibility-intro/" rel="noopener noreferrer nofollow" target="_blank" title="Intro to Accessibility Website (Opens in new Window)">Introduction to Web Accessibility</a></p>
165        <div class="flex space-x-6 mt-6 lg:mt-16 justify-center lg:justify-start">
166        </div>
167    </div>
168    <div>
169    <div class="hidden lg:block">
170        <img src="/media/content/images/segments/accessibility-statement-img.svg" alt="Accessibility Image" class="w-3/6 mx-auto mt-12 lg:mt-0" />
171    </div>
172    </div>
173</div></div>
174</div></div><div class="segment bg-white"><div class="container"><h2>How you can use this website</h2>
175
176<p><strong>We aim to make our website accessible to the widest possible audience. This means, for example, that you should be able to:</strong></p>
177
178<ul>
179	<li>change colours, contrast levels, and fonts</li>
180	<li>zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss</li>
181	<li>navigate most of the website using a keyboard</li>
182	<li>navigate most of the website using speech recognition software</li>
183	<li>read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver</li>
184	<li>read most of the website on devices without a screen, like a braille computer</li>
185	<li>use the website even if Javascript is switched off</li>
186</ul>
187
188<p>We have also made the website text as simple as possible to understand.  </p>
189
190<p>Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.</p>
191
192<p class="bg-yellow-100 text-yellow-800 border-l-4 border-yellow-400 p-4">If you have a disability then <a class="inline-flex items-center" href="https://mcmw.abilitynet.org.uk/" rel="noopener noreferrer nofollow" target="_blank" title="Ability Net Website (Opens in new window)">AbilityNet</a> has advice to help you make your device easier to use.</p>
193
194<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div>
195
196<h2>How accessible this website is</h2>
197
198<p>All of the pages within the website aim to conform to the Accessibility standards which are set out by the World-Wide Web Consortium (W3C) and other accessibility guidance. This website is tested against <a class="inline-flex items-center" href="https://www.w3.org/TR/WCAG21/" rel="noopener noreferrer nofollow" target="_blank" title="WCAG 2.1 Website (Opens in a new window)">Web Content Accessibility Guidelines (WCAG) 2.1</a>. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. We designed all pages of this website to be fully accessible with the standards and encompass all disabilities that affect access to the website.</p>
199
200<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div>
201
202<h2>How to get information in an accessible format</h2>
203
204<p>If you have problems accessing information on this website, or would like any information in a different format like a more accessible PDF, large print, easy read, audio recording, or braille. Please use one of the following two methods:</p>
205
206<ul>
207	<li><a href="/form-contact-us">Online Contact Form</a></li>
208	<li>
209	<div><a href="tel:01179709500">0117 970 9500</a></div>
210	</li>
211</ul>
212
213<p>We will consider your request, and get back to you within 30 working days.</p>
214
215<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div>
216
217<h2>Reporting accessibility problems</h2>
218
219<p>We are always looking to improve the accessibility of the website.</p>
220
221<p>If you find any problems which are not listed on this page, or think that we are not meeting the requirements of the accessibility regulations then please contact our Executive Manager by using our <a href="/form-contact-us">secure online contact us form</a>.</p>
222
223<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div>
224
225<h2>Enforcement procedure</h2>
226
227<p>The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, <a class="inline-flex items-center" href="https://www.equalityadvisoryservice.com/" rel="noopener noreferrer nofollow" target="_blank" title="EASS Website (Opens in a new window)">contact the Equality Advisory and Support Service (EASS)</a>.</p>
228
229<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div>
230
231<h2>Contacting us by phone or visiting us in person</h2>
232
233<p>We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.</p>
234
235<p>Our surgery has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.</p>
236
237<p><a href="/contact">Find out how to contact us</a>.</p>
238
239<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div>
240
241<h2>Technical information about this website's accessibility</h2>
242
243<p>Downend Health Group is committed to making its website accessible, in accordance with the <a class="inline-flex items-center" href="https://www.legislation.gov.uk/uksi/2018/852/contents/made" rel="noopener noreferrer nofollow" target="_blank" title="Website (Opens in a new window)">Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018</a>.</p>
244
245<h2>What we are doing to improve accessibility</h2>
246
247<p>We continually monitor the accessibility compliance of our site and any updates made we follow strict <a class="inline-flex items-center" href="https://www.w3.org/TR/WCAG21/" rel="noopener noreferrer nofollow" target="_blank" title="WCAG 2.1 Website (Opens in a new window)">WCAG 2.1 (AA) guidelines criteria</a>.  </p>
248
249<p>We have now integrated a new Accessibility Widget called UserWay. You can read more about this below.</p>
250
251<h3>Userway Accessibility Widget</h3>
252
253<p>The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.</p>
254
255<p><strong>Userway provides the following accessibility functionality:</strong></p>
256
257<ul>
258	<li>Keyboard Navigation</li>
259	<li>Screen Reader</li>
260	<li>Inrease Text Size</li>
261	<li>Stop Animations</li>
262	<li>Tooltips</li>
263	<li>Convert to Accessible Fonts</li>
264	<li>Highlight Links</li>
265	<li>
265Larger Cusor</li>
266	<li>Reading Guide</li>
267	<li>Dark Mode</li>
268	<li>Light Mode</li>
269	<li>Invert Colours</li>
270	<li>Text Spacing</li>
271	<li>Colour Desaturation</li>
272	<li>Reveal Page Structure</li>
273</ul>
274
275<h3>Compatibility with browsers and assistive technology</h3>
276
277<p><strong>This website is designed to be compatible with the following assistive technologies;</strong></p>
278
279<ul>
280	<li>NVDA with Google Chrome</li>
281	<li>NVDA with Firefox</li>
282	<li>NVDA with Edge</li>
283	<li>NVDA with Safari</li>
284	<li>JAWS with Internet Explorer</li>
285	<li>JAWS with Google Chrome</li>
286	<li>JAWS with Firefox</li>
287	<li>JAWS with Edge</li>
288	<li>JAWS with Safari</li>
289</ul>
290
291<p><strong>How our site looks and works is based on HTML5, CSS3 and we test for and support the following browsers:</strong></p>
292
293<ul>
294	<li>Google Chrome (versions in support)</li>
295	<li>Mozilla Firefox (versions in support)</li>
296	<li>Microsoft Edge (versions in support)</li>
297	<li>Apple Safari (versions in support)</li>
298</ul>
299
300<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div>
301
302<h2>How we test this website</h2>
303
304<p>We conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis. </p>
305
306<h3>Accessible features we test manually</h3>
307
308<ul>
309	<li>colour contrast, which is done at the design stage by using tools to check we meet the AAA standard of a contrast ratio of 4.5:1</li>
310	<li>manual check against the W3C validator</li>
311	<li>ensuring that page elements render correctly at all sizes, including when zoomed to 500%</li>
312	<li>examining microdata markup and alt text using special tools</li>
313	<li>checking content in a text-only browser</li>
314	<li>using screen readers to read text aloud</li>
315	<li>using disability simulation tools to browse the website</li>
316</ul>
317
318<h3>Accessible features we test using third party tools</h3>
319
320<ul>
321	<li><a href="https://www.powermapper.com/" rel="noopener noreferrer nofollow" target="_blank" title="PowerMapper (opens new window)">PowerMapper</a></li>
322	<li><a href="https://www.paciellogroup.com/" rel="noopener noreferrer nofollow" target="_blank" title="Arc Toolkit (opens new window)">Arc Toolkit</a></li>
323	<li><a href="http://www.deque.com/axe/" rel="noopener noreferrer nofollow" target="_blank" title="axe - Web Accessibility Testing (opens new window)">axe - Web Accessibility Testing</a></li>
324	<li><a href="http://wave.webaim.org/" rel="noopener noreferrer nofollow" target="_blank" title="WAVE Web Accessibility Evaluation Tool (opens new window)">WAVE Web Accessibility Evaluation Tool</a></li>
325	<li><a href="http://webaim.org/resources/contrastchecker/" rel="noopener noreferrer nofollow" target="_blank" title="WebAIM Contrast Checker (opens new window)">WebAIM Contrast Checker</a></li>
326	<li><a href="http://squizlabs.github.io/HTML_CodeSniffer/" rel="noopener noreferrer nofollow" target="_blank" title="HTML_CodeSniffer (opens new window)">HTML_CodeSniffer</a></li>
327	<li><a href="http://pa11y.org/" rel="noopener noreferrer nofollow" target="_blank" title="Pa11y - Automated accessibility testing(opens new window)">Pa11y - Automated accessibility testing</a></li>
328	<li><a href="https://www.w3.org/" rel="noopener noreferrer nofollow" target="_blank" title="Markup Validation Service (opens new window)">Markup Validation Service</a></li>
329</ul>
330
331<div class="bg-green-700 border-l-4 border-yellow-400 p-8">
332<h3 class="text-white">Compliance Status</h3>
333
334<p class="text-white">This website is <strong>fully compliant</strong> with the <a class="inline-flex items-center text-white" href="https://www.w3.org/TR/WCAG21/" rel="noopener noreferrer nofollow" target="_blank" title="W3C Website (Opens in new window)">Web Content Accessibility Guidelines version 2.1</a> AA standard.</p>
335</div>
336
337<p class="bg-yellow-100 text-yellow-800 border-l-4 border-yellow-400 p-4 mt-4 mb-0">This statement was prepared on <strong>13th June 2023</strong>. It was last reviewed on <strong>12th August 2026</strong> by <strong>Tree View Designs Ltd</strong>. We tested the home page and 10 random pages. Next review due <strong>12th August 2027</strong> to be carried out by <strong>Tree View Designs Ltd</strong>.</p>
338</div></div>
339		</section>
340
341		
342					<div><footer class="text-gray-600 body-font bg-primary">
343      <div class="container px-5 py-8 lg:pt-24 lg:pb-16 mx-auto flex md:items-center lg:items-start md:flex-row md:flex-nowrap flex-wrap flex-col">
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347                  l3.2-15.8H28.3L28.3,2.7z M50.1,2.7l-4.8,22.8h-6.1l2-9.8H34l-2,9.8h-6.1l4.8-22.8h6.1l-1.8,8.7h7.3L44,2.7H50.1L50.1,2.7z
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349                  c-2.4,0-5.1-0.6-7.1-1.2l1.4-4.6c1.2,0.8,3.6,1.3,5.6,1.3c1.9,0,4.9-0.4,4.9-2.7c0-3.7-8.9-2.3-8.9-8.7c0-5.9,5.2-7.7,10.2-7.7
350                  C63.6,2.3,66.2,2.6,67.8,3.4L67.8,3.4z"/>
351          </svg>
352          <p class="mt-2 text-lg text-white"><strong>Providing NHS Services</strong></p>
353          
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356          <div class="lg:w-1/4 md:w-1/2 w-full px-4">
357            <h2 class="font-bold text-yellow-400 tracking-widest text-xl mb-3">CHRISTCHURCH SURGERY</h2>
358            <p class="text-white">North Street<br />
359Downend<br />
360Bristol<br />
361BS16 5SG
362          </p>
363          <p class="text-white"><strong>Telephone:</strong> <a class="text-white" href="tel:01179709500">0117 970 9500</a>
364          </div>
365          <div class="lg:w-1/4 md:w-1/2 w-full px-4">
366          
367            <h2 class="font-bold text-yellow-400 tracking-widest text-xl mb-3">WILLOW<br /> SURGERY</h2>
368            <p class="text-white">Hill House Road<br />
369Downend<br />
370Bristol<br />
371BS16 5FJ
372          </p>
373           <p class="text-white"><strong>Telephone:</strong> <a class="text-white" href="tel:01179709500">0117 970 9500</a>
374          </div>
375          <div class="lg:w-1/4 md:w-1/2 w-full px-4">
376            <h2 class="font-bold text-yellow-400 tracking-widest text-xl mb-3">LEGAL</h2>
377            <ul class="list-none mb-10 ml-0">
378              <li>
379                <a class="text-white hover:text-black" href="/terms-of-use">Terms of Use</a>
380              </li>
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382                <a class="text-white hover:text-black" href="/website-privacy">Website Privacy</a>
383              </li>
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400            </ul>
401          </div>
402          <div class="lg:w-1/4 md:w-1/2 w-full px-4">
403                 <a href="https://www.cqc.org.uk/location/1-541983599" target="_blank" rel="nofollow noopener noreferrer" class="text-center">
404                <span class="sr-only">The Care Quality Commission</span>
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