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40 41 <meta property="og:title" content="Accessibility Statement" /> 42<meta property="og:type" content="website" /> 43<meta property="og:url" content="https://www.downendhealthgroup.com/accessibility-statement" /> 44 <style> 45 a { 46 font-weight:600; 47 } 48</style>
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51</head> 52<body> 53<main class="relative"> 54 <div id="app" > 55 56 57 <cookie-consent 58 accept-all-label="Accept all" 59 reject-all-label="Reject all" 60 manage-label="Manage settings" 61 > 62 <template v-slot:consent="{ toggle }"> 63 <p class="text-white lg:mb-0">We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the <a href="/cookies" class="text-yellow-400 hover:text-gray-400">Cookie settings</a> link in the footer.</p> 64 </template> 65 <template v-slot:setup> 66 <cookie-setup 67 on-label="On" 68 off-label="Off" 69 always-on-label="Always on" 70 confirm-selection-label="Save settings" 71 accept-all-label="Accept all" 72 reject-all-label="Reject all" 73 > 74 <template v-slot:functional> 75 <h3 class="text-yellow-400">Strictly necessary cookies</h3><p class="text-white">These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.</p> 76 </template> 77 <template v-slot:third-party> 78 <h3 class="text-yellow-400">Optional cookies</h3><p class="text-white">Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.</p> 79 </template> 80 </cookie-setup> 81 </template> 82 </cookie-consent> 83 84 85 86 <google-translate-dialog></google-translate-dialog> 87<header id="header" class="bg-white"> 88 <div class="container pt-6 lg:pb-6"> 89 <div class="flex justify-center lg:justify-end items-center"> 90 <p class="text-3xl xl:text-4xl text-black text-center pr-4 mb-0"><strong>Downend Health Group</strong></p> 91 <div class="hidden md:flex"> 92 <a href="/" target="_self" title="Downend Health Group" class="inline-block text-center xl:text-left hover:bg-transparent focus:bg-transparent"> 93 <svg aria-hidden="true" role="img" class="h-10 w-auto text-primary inline-flex" xmlns="http://www.w3.org/2000/svg" fill="currentColor" viewBox="0 0 70.4 28.3"> 94 <path class="st0" d="M70.4,28.3V0H0v28.3H70.4L70.4,28.3z M28.3,2.7l-4.9,22.8h-7.6L11,9.8H11L7.8,25.6H2L6.9,2.7h7.7l4.7,15.8h0.1 95 l3.2-15.8H28.3L28.3,2.7z M50.1,2.7l-4.8,22.8h-6.1l2-9.8H34l-2,9.8h-6.1l4.8-22.8h6.1l-1.8,8.7h7.3L44,2.7H50.1L50.1,2.7z 96 M67.8,3.4l-1.5,4.5c-1.2-0.6-2.8-1-5.1-1c-2.4,0-4.4,0.4-4.4,2.2c0,3.2,8.9,2,8.9,9c0,6.3-5.9,7.9-11.2,7.9 97 c-2.4,0-5.1-0.6-7.1-1.2l1.4-4.6c1.2,0.8,3.6,1.3,5.6,1.3c1.9,0,4.9-0.4,4.9-2.7c0-3.7-8.9-2.3-8.9-8.7c0-5.9,5.2-7.7,10.2-7.7 98 C63.6,2.3,66.2,2.6,67.8,3.4L67.8,3.4z"/> 99 </svg> 100 </a> 101 </div> 102 </div> 103 <p class="hidden lg:flex justify-end text-right text-primary mt-2 mb-0"><strong>Christchurch Surgery, North Street, Downend BS16 5SG<span class="hidden xl:inline-block px-2">|</span><br class="xl:hidden" />Willow Surgery, Hill House Road, Downend BS16 5FJ</strong></p> 104 <div class="pt-6 pb-4 flex"> 105 <search-form 106 input-class="py-3 pl-2 pr-5 md:pl-8 md:pr-16 block w-full shadow-inner bg-gray-100 shadow text-primary md:text-xl border-2 focus:border-white border-blue-800 placeholder-gray-800 rounded" 107 close-button-class="text-gray-800 absolute right-0 top-0 h-full w-14 md:w-20 flex items-center justify-center cursor-pointer" 108 placeholder="Search" 109 > 110 </search-form> 111 <google-translate-toggle class="inline-flex items-center justify-center w-12 md:w-24 lg:w-auto ml-2 bg-yellow-300 hover:bg-yellow-400 text-yellow-800 rounded border-2 border-yellow-500 py-3 md:px-4"> 112 <google-translate-icon class="h-6 w-6 md:h-7 md:w-7"></google-translate-icon>
112<span class="hidden lg:inline-block">Translate</span> 113 </google-translate-toggle> 114 </div> 115 </div> 116</header> 117<div class="bg-primary"> 118 <div class="container"> 119 <main-navigation-toggler 120 collapsed-class="xl:hidden text-white flex justify-between items-center w-full py-3" 121 expanded-class="xl:hidden text-primary-reverse flex justify-between items-center w-full py-3 border-b border-white" 122 ></main-navigation-toggler> 123 <main-navigation 124 main-wrapper-css="w-full py-2 lg:py-0 xl:flex xl:w-auto flex-col xl:flex-row xl:space-x-6 xl:justify-between" 125 main-anchor-css="block py-2 lg:py-4 text-base text-white bg-transparent hover:text-blue-200 hover:bg-transparent font-semibold" 126 main-expanded-anchor-css="block py-2 lg:py-4 text-base text-blue-300 bg-transparent hover:text-blue-300 hover:bg-transparent font-semibold" 127 ></main-navigation> 128 </div> 129</div> 130 131 <div class="w-full"> 132 <braking-news-feed></braking-news-feed> 133 </div> 134 135 136 <div class="breadcrumbs"> 137 138 <nav class="container" aria-label="You are here:"> 139 140 141 142 <a href="/" class="whitespace-nowrap">Home</a> 143 144 145 146 147 <span class="whitespace-nowrap"> 148 Policy - Accessibility Statement 149 </span> 150 151 152 153 </nav> 154 155</div> 156 <section> 157 <div class="segment bg-gray-700"><div class="container"><p><a class="text-yellow-300" href="/policies-procedures">< Back to policies & procedures</a></p> 158 159<div><div class="text-center lg:text-left max-w-lg lg:max-w-full mx-auto grid lg:grid-cols-2 gap-6 lg:gap-12 flex items-center"> 160 <div> 161 <h1 class="text-white"><strong>Accessibility</strong></h1> 162 <p class="text-white">This website is run by Downend Health Group</p> 163 <p class="text-white">We are committed to making our websites accessible so it can be used by as many people as possible.</p> 164 <p class="mb-0"><a class="button bg-white text-gray-700 hover:bg-gray-100 hover:text-gray-700 focus:bg-gray-100 focus:text-gray-700 border-gray-300" href="https://www.w3.org/WAI/fundamentals/accessibility-intro/" rel="noopener noreferrer nofollow" target="_blank" title="Intro to Accessibility Website (Opens in new Window)">Introduction to Web Accessibility</a></p> 165 <div class="flex space-x-6 mt-6 lg:mt-16 justify-center lg:justify-start"> 166 </div> 167 </div> 168 <div> 169 <div class="hidden lg:block"> 170 <img src="/media/content/images/segments/accessibility-statement-img.svg" alt="Accessibility Image" class="w-3/6 mx-auto mt-12 lg:mt-0" /> 171 </div> 172 </div> 173</div></div> 174</div></div><div class="segment bg-white"><div class="container"><h2>How you can use this website</h2> 175 176<p><strong>We aim to make our website accessible to the widest possible audience. This means, for example, that you should be able to:</strong></p> 177 178<ul> 179 <li>change colours, contrast levels, and fonts</li> 180 <li>zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss</li> 181 <li>navigate most of the website using a keyboard</li> 182 <li>navigate most of the website using speech recognition software</li> 183 <li>read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver</li> 184 <li>read most of the website on devices without a screen, like a braille computer</li> 185 <li>use the website even if Javascript is switched off</li> 186</ul> 187 188<p>We have also made the website text as simple as possible to understand. Â </p> 189 190<p>Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.</p> 191 192<p class="bg-yellow-100 text-yellow-800 border-l-4 border-yellow-400 p-4">If you have a disability then <a class="inline-flex items-center" href="https://mcmw.abilitynet.org.uk/" rel="noopener noreferrer nofollow" target="_blank" title="Ability Net Website (Opens in new window)">AbilityNet</a> has advice to help you make your device easier to use.</p> 193 194<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 195 196<h2>How accessible this website is</h2> 197 198<p>All of the pages within the website aim to conform to the Accessibility standards which are set out by the World-Wide Web Consortium (W3C) and other accessibility guidance. This website is tested against <a class="inline-flex items-center" href="https://www.w3.org/TR/WCAG21/" rel="noopener noreferrer nofollow" target="_blank" title="WCAG 2.1 Website (Opens in a new window)">Web Content Accessibility Guidelines (WCAG) 2.1</a>. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. We designed all pages of this website to be fully accessible with the standards and encompass all disabilities that affect access to the website.</p> 199 200<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 201 202<h2>How to get information in an accessible format</h2> 203 204<p>If you have problems accessing information on this website, or would like any information in a different format like a more accessible PDF, large print, easy read, audio recording, or braille. Please use one of the following two methods:</p> 205 206<ul> 207 <li><a href="/form-contact-us">Online Contact Form</a></li> 208 <li> 209 <div><a href="tel:01179709500">0117 970 9500</a></div> 210 </li> 211</ul> 212 213<p>We will consider your request, and get back to you within 30 working days.</p> 214 215<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 216 217<h2>Reporting accessibility problems</h2> 218 219<p>We are always looking to improve the accessibility of the website.</p> 220 221<p>If you find any problems which are not listed on this page, or think that we are not meeting the requirements of the accessibility regulations then please contact our Executive Manager by using our <a href="/form-contact-us">secure online contact us form</a>.</p> 222 223<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 224 225<h2>Enforcement procedure</h2> 226 227<p>The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, <a class="inline-flex items-center" href="https://www.equalityadvisoryservice.com/" rel="noopener noreferrer nofollow" target="_blank" title="EASS Website (Opens in a new window)">contact the Equality Advisory and Support Service (EASS)</a>.</p> 228 229<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 230 231<h2>Contacting us by phone or visiting us in person</h2> 232 233<p>We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.</p> 234 235<p>Our surgery has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.</p> 236 237<p><a href="/contact">Find out how to contact us</a>.</p> 238 239<div class="h-8 mt-6 border-t border-dashed border-gray-300">Â </div> 240 241<h2>Technical information about this website's accessibility</h2> 242 243<p>Downend Health Group is committed to making its website accessible, in accordance with the <a class="inline-flex items-center" href="https://www.legislation.gov.uk/uksi/2018/852/contents/made" rel="noopener noreferrer nofollow" target="_blank" title="Website (Opens in a new window)">Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018</a>.</p> 244 245<h2>What we are doing to improve accessibility</h2> 246 247<p>We continually monitor the accessibility compliance of our site and any updates made we follow strict <a class="inline-flex items-center" href="https://www.w3.org/TR/WCAG21/" rel="noopener noreferrer nofollow" target="_blank" title="WCAG 2.1 Website (Opens in a new window)">WCAG 2.1 (AA) guidelines criteria</a>. Â </p> 248 249<p>We have now integrated a new Accessibility Widget called UserWay. You can read more about this below.</p> 250 251<h3>Userway Accessibility Widget</h3> 252 253<p>The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.</p> 254 255<p><strong>Userway provides the following accessibility functionality:</strong></p> 256 257<ul> 258 <li>Keyboard Navigation</li> 259 <li>Screen Reader</li> 260 <li>Inrease Text Size</li> 261 <li>Stop Animations</li> 262 <li>Tooltips</li> 263 <li>Convert to Accessible Fonts</li> 264 <li>Highlight Links</li> 265 <li>
265Larger Cusor</li> 266 <li>Reading Guide</li> 267 <li>Dark Mode</li> 268 <li>Light Mode</li> 269 <li>Invert Colours</li> 270 <li>Text Spacing</li> 271 <li>Colour Desaturation</li> 272 <li>Reveal Page Structure</li> 273</ul> 274 275<h3>Compatibility with browsers and assistive technology</h3> 276 277<p><strong>This website is designed to be compatible with the following assistive technologies;</strong></p> 278 279<ul> 280 <li>NVDA with Google Chrome</li> 281 <li>NVDA with Firefox</li> 282 <li>NVDA with Edge</li> 283 <li>NVDA with Safari</li> 284 <li>JAWS with Internet Explorer</li> 285 <li>JAWS with Google Chrome</li> 286 <li>JAWS with Firefox</li> 287 <li>JAWS with Edge</li> 288 <li>JAWS with Safari</li> 289</ul> 290 291<p><strong>How our site looks and works is based on HTML5, CSS3 and we test for and support the following browsers:</strong></p> 292 293<ul> 294 <li>Google Chrome (versions in support)</li> 295 <li>Mozilla Firefox (versions in support)</li> 296 <li>Microsoft Edge (versions in support)</li> 297 <li>Apple Safari (versions in support)</li> 298</ul> 299 300<div class="h-8 mt-6 border-t border-dashed border-gray-300"> </div> 301 302<h2>How we test this website</h2> 303 304<p>We conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis. </p> 305 306<h3>Accessible features we test manually</h3> 307 308<ul> 309 <li>colour contrast, which is done at the design stage by using tools to check we meet the AAA standard of a contrast ratio of 4.5:1</li> 310 <li>manual check against the W3C validator</li> 311 <li>ensuring that page elements render correctly at all sizes, including when zoomed to 500%</li> 312 <li>examining microdata markup and alt text using special tools</li> 313 <li>checking content in a text-only browser</li> 314 <li>using screen readers to read text aloud</li> 315 <li>using disability simulation tools to browse the website</li> 316</ul> 317 318<h3>Accessible features we test using third party tools</h3> 319 320<ul> 321 <li><a href="https://www.powermapper.com/" rel="noopener noreferrer nofollow" target="_blank" title="PowerMapper (opens new window)">PowerMapper</a></li> 322 <li><a href="https://www.paciellogroup.com/" rel="noopener noreferrer nofollow" target="_blank" title="Arc Toolkit (opens new window)">Arc Toolkit</a></li> 323 <li><a href="http://www.deque.com/axe/" rel="noopener noreferrer nofollow" target="_blank" title="axe - Web Accessibility Testing (opens new window)">axe - Web Accessibility Testing</a></li> 324 <li><a href="http://wave.webaim.org/" rel="noopener noreferrer nofollow" target="_blank" title="WAVE Web Accessibility Evaluation Tool (opens new window)">WAVE Web Accessibility Evaluation Tool</a></li> 325 <li><a href="http://webaim.org/resources/contrastchecker/" rel="noopener noreferrer nofollow" target="_blank" title="WebAIM Contrast Checker (opens new window)">WebAIM Contrast Checker</a></li> 326 <li><a href="http://squizlabs.github.io/HTML_CodeSniffer/" rel="noopener noreferrer nofollow" target="_blank" title="HTML_CodeSniffer (opens new window)">HTML_CodeSniffer</a></li> 327 <li><a href="http://pa11y.org/" rel="noopener noreferrer nofollow" target="_blank" title="Pa11y - Automated accessibility testing(opens new window)">Pa11y - Automated accessibility testing</a></li> 328 <li><a href="https://www.w3.org/" rel="noopener noreferrer nofollow" target="_blank" title="Markup Validation Service (opens new window)">Markup Validation Service</a></li> 329</ul> 330 331<div class="bg-green-700 border-l-4 border-yellow-400 p-8"> 332<h3 class="text-white">Compliance Status</h3> 333 334<p class="text-white">This website is <strong>fully compliant</strong> with the <a class="inline-flex items-center text-white" href="https://www.w3.org/TR/WCAG21/" rel="noopener noreferrer nofollow" target="_blank" title="W3C Website (Opens in new window)">Web Content Accessibility Guidelines version 2.1</a> AA standard.</p> 335</div> 336 337<p class="bg-yellow-100 text-yellow-800 border-l-4 border-yellow-400 p-4 mt-4 mb-0">This statement was prepared on <strong>13th June 2023</strong>. It was last reviewed on <strong>12th August 2026</strong> by <strong>Tree View Designs Ltd</strong>. We tested the home page and 10 random pages. Next review due <strong>12th August 2027</strong> to be carried out by <strong>Tree View Designs Ltd</strong>.</p> 338</div></div> 339 </section> 340 341 342 <div><footer class="text-gray-600 body-font bg-primary"> 343 <div class="container px-5 py-8 lg:pt-24 lg:pb-16 mx-auto flex md:items-center lg:items-start md:flex-row md:flex-nowrap flex-wrap flex-col"> 344 <div class="w-64 flex-shrink-0 md:mx-0 mx-auto text-center md:text-left"> 345 <svg aria-hidden="true" role="img" class="h-16 w-auto text-white inline-flex mb-4" xmlns="http://www.w3.org/2000/svg" fill="currentColor" viewBox="0 0 70.4 28.3">
346 <path class="st0" d="M70.4,28.3V0H0v28.3H70.4L70.4,28.3z M28.3,2.7l-4.9,22.8h-7.6L11,9.8H11L7.8,25.6H2L6.9,2.7h7.7l4.7,15.8h0.1 347 l3.2-15.8H28.3L28.3,2.7z M50.1,2.7l-4.8,22.8h-6.1l2-9.8H34l-2,9.8h-6.1l4.8-22.8h6.1l-1.8,8.7h7.3L44,2.7H50.1L50.1,2.7z 348 M67.8,3.4l-1.5,4.5c-1.2-0.6-2.8-1-5.1-1c-2.4,0-4.4,0.4-4.4,2.2c0,3.2,8.9,2,8.9,9c0,6.3-5.9,7.9-11.2,7.9 349 c-2.4,0-5.1-0.6-7.1-1.2l1.4-4.6c1.2,0.8,3.6,1.3,5.6,1.3c1.9,0,4.9-0.4,4.9-2.7c0-3.7-8.9-2.3-8.9-8.7c0-5.9,5.2-7.7,10.2-7.7 350 C63.6,2.3,66.2,2.6,67.8,3.4L67.8,3.4z"/> 351 </svg> 352 <p class="mt-2 text-lg text-white"><strong>Providing NHS Services</strong></p> 353 354 </div> 355 <div class="flex-grow flex flex-wrap md:pl-20 md:mt-0 mt-10 md:text-left text-center"> 356 <div class="lg:w-1/4 md:w-1/2 w-full px-4"> 357 <h2 class="font-bold text-yellow-400 tracking-widest text-xl mb-3">CHRISTCHURCH SURGERY</h2> 358 <p class="text-white">North Street<br /> 359Downend<br /> 360Bristol<br /> 361BS16 5SG 362 </p> 363 <p class="text-white"><strong>Telephone:</strong> <a class="text-white" href="tel:01179709500">0117 970 9500</a> 364 </div> 365 <div class="lg:w-1/4 md:w-1/2 w-full px-4"> 366 367 <h2 class="font-bold text-yellow-400 tracking-widest text-xl mb-3">WILLOW<br /> SURGERY</h2> 368 <p class="text-white">Hill House Road<br /> 369Downend<br /> 370Bristol<br /> 371BS16 5FJ 372 </p> 373 <p class="text-white"><strong>Telephone:</strong> <a class="text-white" href="tel:01179709500">0117 970 9500</a> 374 </div> 375 <div class="lg:w-1/4 md:w-1/2 w-full px-4"> 376 <h2 class="font-bold text-yellow-400 tracking-widest text-xl mb-3">LEGAL</h2> 377 <ul class="list-none mb-10 ml-0"> 378 <li> 379 <a class="text-white hover:text-black" href="/terms-of-use">Terms of Use</a> 380 </li> 381 <li> 382 <a class="text-white hover:text-black" href="/website-privacy">Website Privacy</a> 383 </li> 384 <li> 385 <a class="text-white hover:text-black" href="/accessibility-statement">Accessibility</a> 386 </li> 387 <li> 388 <a class="text-white hover:text-black" href="/cookies">Cookies</a> 389 </li> 390 <li> 391 <a class="text-white hover:text-black" href="/copyright">Copyright</a> 392 </li> 393 <li> 394 <a class="text-white hover:text-black" href="/complaints-procedure">Make a Complaint</a> 395 </li> 396 <li> 397 <a class="text-white hover:text-black" href="/friends-family-test">Friends and Family test</a> 398 </li> 399 400 </ul> 401 </div> 402 <div class="lg:w-1/4 md:w-1/2 w-full px-4"> 403 <a href="https://www.cqc.org.uk/location/1-541983599" target="_blank" rel="nofollow noopener noreferrer" class="text-center"> 404 <span class="sr-only">The Care Quality Commission</span> 405 <svg version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" x="0px" y="0px" class="w-full" viewBox="0 0 170.083 53.739" enable-background="new 0 0 170.083 53.739" xml:space="preserve"> 406 <g> 407 <g> 408 <defs> 409 <rect width="170.083" height="53.739"></rect> 410 </defs> 411 <path fill="#FFFFFF" d="M72.831,30.204c-3.314,0-5.452,2.42-5.452,5.994 412 c0,3.596,2.115,5.947,5.288,5.947c3.29,0,5.43-2.375,5.43-5.947C78.097,32.554,76.005,30.204,72.831,30.204 M72.784,40.475 413 c-1.948,0-3.407-1.738-3.407-4.348c0-2.561,1.292-4.277,3.337-4.277c1.951,0,3.386,1.762,3.386,4.371 414 C76.1,38.808,74.901,40.475,72.784,40.475 M141.793,26.211c-0.683,0-1.222,0.542-1.222,1.223s0.539,1.223,1.222,1.223 415 c0.681,0,1.222-0.541,1.222-1.223S142.474,26.211,141.793,26.211 M61.764,40.311c-3.457,0-5.621-2.492-5.621-6.322 416 c0-3.926,2.587-6.254,5.785-6.254c2.209,0,3.596,0.941,3.786,1.059l0.915-1.457c-0.188-0.188-1.715-1.456-4.818-1.456 417 c-4.326,0-7.83,3.054-7.83,8.295c0,5.053,3.315,8.014,7.524,8.014c3.174,0,5.1-1.456,5.264-1.643l-0.915-1.457 418 C65.688,39.183,64.02,40.311,61.764,40.311 M150.397,30.204c-3.312,0-5.451,2.42-5.451,5.994c0,3.596,2.115,5.947,5.287,5.947 419 c3.291,0,5.429-2.375,5.429-5.947C155.662,32.554,153.573,30.204,150.397,30.204 M150.351,40.475 420 c-1.951,0-3.406-1.738-3.406-4.348c0-2.561,1.291-4.277,3.338-4.277c1.949,0,3.385,1.762,3.385,4.371 421 C153.667,38.808,152.467,40.475,150.351,40.475 M163.093,30.204c-1.929,0-3.361,1.035-3.552,1.152v-0.848h-1.783v11.377h1.995v-9
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