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If you call after regular business, weekend, and holiday hours, El Paso Health will still answer your phone call.<br><br>Interpreter services are available. We also have interpreters who know sign language. Let us know at least two days before your doctorâs visit if you need this service.<br><br><strong>STAR & CHIP</strong><br>Call <a href="tel:9155323778" class="bluelink underline">915-532-3778</a><br>Toll-Free <a href="tel:18775323778" class="blue-link underline">1-877-532-3778</a><br>For TTY, dial 711<br><strong><br>STAR+PLUS</strong><br>Toll-free at <a href="tel:1-833-742-3127">1-833-742-3127</a><br>For TTY, dial 711<br><br><strong>STAR+PLUS Service Coordinator</strong><br>Call <a href="#">1-833-742-3127</a><br><br>Call center hours of operation are 8 a.m. to 5 p.m. Mountain Time, excluding state approved holidays.<br></div> 216 <div class="accordionheading line">Lost or Stolen Card</div> 217 <div class="accordiontext">If your Medicaid, STAR+PLUS, or CHIP ID card is lost or stolen, you can get a new one by calling the following phone numbers.<br><br><span class="bold">STAR & CHIP</span><br>Call <a href="tel:9155323778" class="bluelink underline">915-532-3778</a><br>Toll-Free <a href="tel:18775323778" class="bluelink underline">1-877-532-3778</a><br><br><span class="bold">STAR+PLUS</span><br>Toll-free at <a href="tel:18337423127" class="bluelink underline">1-833-742-3127</a><br><br>Call center hours of operation are 8 a.m. to 5 p.m. Mountain Time, excluding state approved holidays.<br></div> 218 <div class="accordiontext line"><strong>In the event of an emergency, please dial  </strong><span class="emergencydial"><strong>911</strong></span><strong>.</strong><br></div> 219 </div> 220 </div> 221 <div data-w-id="e4134665-6cad-2c22-6582-dcab54e60c4d" class="accordion-item _2"> 222 <div class="accordion-item-trigger blue"> 223 <div class="icon-5 accordion-icon">keyboard_arrow_down</div> 224 <div class="accordionheading">Provider Service Hotline</div> 225 </div> 226 <div class="accordion-item-content _2"> 227 <div class="accordiontext">You may Contact Provider Relations team for information or questions on benefits, claims, authorizations, and billing inquiries. <strong>Hours of operation Monday-Friday 8 a.m. to 5 p.m</strong>.<br><br><span class="bold">STAR & CHIP</span><br>Call <a href="tel:9155323778" class="bluelink underline">915-532-3778</a><br>Toll-Free <a href="tel:18775323778" class="bluelink underline">1-877-532-3778</a><br><br><span class="bold">STAR+PLUS</span><br>Toll-free at <a href="tel:18337423127" class="bluelink underline">1-833-742-3127</a><br></div> 228 </div> 229 </div> 230 <div data-w-id="14e879e7-1fd6-925e-d6a4-a338052e7358" class="accordion-item _2"> 231 <div class="accordion-item-trigger blue"> 232 <div class="icon-5 accordion-icon">keyboard_arrow_down</div> 233 <div class="accordionheading">Behavioral Health Service Hotline</div> 234 </div> 235 <div class="accordion-item-content _2"> 236 <div class="accordiontext">Sometimes you might need help with a personal or family problem. You can get behavioral health or substance abuse help when you need it. <a href="members/behavioral-health-services.html" class="bluelink underline">Behavioral Health Services</a> are very private so you do not need the permission of your Primary Care Provider to get these services.<br><br>The crisis line is open 24 hours a day, 7 days a week. A qualified and trained person, fluent in both English and Spanish, will be there to help you. Interpreter services are available if you need them. If you have an emergency or you need help, please call our crisis line toll-free.<br><br><span class="bold">CRISIS Line STAR</span><br> 237 <a href="tel:18773776147" class="bluelink underline">1-877-377-6147</a><br><br><span class="bold">CRISIS Line CHIP</span><br> 238 <a href="tel:18773776187" class="bluelink underline">1-877-377-6187</a><br><br><span class="bold">CRISIS Line STAR+PLUS</span><br> 239 <a href="tel:18773772950" class="bluelink underline">1-877-377-2950</a><br><br><span class="bold">STAR+PLUS Service Coordinator</span><br> 240 <a href="tel:18337423127" class="bluelink underline">1-833-742-3127</a><br> 241 </div> 242 <div class="accordiontext line"><strong>In the event of an emergency, please dial  </strong><span class="emergencydial"><strong>911</strong></span><strong>.</strong><br></div> 243 </div> 244 </div> 245 <div data-w-id="bf3ca046-7b6f-1772-c1d4-48812eeea85c" class="accordion-item _2"> 246 <div class="accordion-item-trigger blue"> 247 <div class="icon-5 accordion-icon">keyboard_arrow_down</div> 248 <div class="accordionheading">FIRSTCALL 24/7 Medical Advice Infoline</div> 249 </div> 250 <div class="accordion-item-content _2"> 251 <div class="accordiontext"> 252 <a href="members/firstcall.html" class="bluelink underline">FIRSTCALL Medical Advice Infoline</a> is for El Paso Health Members, provided at no-cost. When you call FIRSTCALL, you will receive immediate information to take care of your medical or health concerns.<br><br><span class="bold">Who will answer my call?</span><br>Your call will be answered by a nurse or pharmacist. The information is available in English or Spanish. Interpreter and TTY (711) services are available.<br><br><span class="bold">FIRSTCALL 24/7 Medical Advice Infoline</span><br> 253 <a href="tel:18445492826" class="bluelink underline">1-844-549-2826</a><br><br>You can call anytime.<br>The FIRSTCALL Medical Advice Infoline is available 24 hours a day, 7 days a week.<br> 254 </div> 255 <div class="accordiontext line"><strong>In the event of an emergency, please dial  </strong><span class="emergencydial"><strong>911</strong></span><strong>.</strong><br></div> 256 </div> 257 </div> 258 <div data-w-id="7787d9a3-80d8-bd23-20f3-13c72138fa63" class="accordion-item _2"> 259 <div class="accordion-item-trigger blue"> 260 <div class="icon-5 accordion-icon">keyboard_arrow_down</div> 261 <div class="accordionheading">Medicaid and CHIP Program Help Line</div> 262 </div> 263 <div class="accordion-item-content _2"> 264 <div class="accordiontext">You can get assistance with enrolling or changing your health plan.<br><br><span class="bold">STAR</span><br> 265 <a href="tel:18009642777" class="bluelink underline">1-800-964-2777</a><br><br><span class="bold">STAR+PLUS</span><br> 266 <a href="tel:18009642777" class="bluelink underline">1-877-782-6440</a><br><br><span class="bold">
266CHIP</span><br> 267 <a href="tel:18009642777" class="bluelink underline">1-800-964-2777</a><br><br>TTY line for the Hearing Impaired is available. <br>Call 711 for TTY assistance.<br><br>The helpline is open from Monday-Friday 8 a.m. to 8 p.m. Central Time.<br>They also have weekend coverage.<br> 268 </div> 269 </div> 270 </div> 271 <div data-w-id="680c1224-8f2e-452e-0e4d-41514a5dcf49" class="accordion-item _2"> 272 <div class="accordion-item-trigger blue"> 273 <div class="icon-5 accordion-icon">keyboard_arrow_down</div> 274 <div class="accordionheading">Non-Emergency Medical Transportation Hotline (NEMT)</div> 275 </div> 276 <div class="accordion-item-content _2"> 277 <div class="accordiontext">Access2Care provides transportation to non-emergency healthcare appointments for STAR (Medicaid) and STAR+PLUS Members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips.<br><br> 278 <a href="members/transportation.html" class="bluelink underline">Learn More</a><br><br><br>Important:<br> 279 </div> 280 <div class="accordiontext line">Call Access2Care at least 2 business days before your appointment or 5 business days before the appointment if it is outside your county.<br><br><span class="bold">STAR & CHIP</span><br> 281 <a href="tel:18445728196" class="bluelink underline">1-844-572-8196</a><br><br><span class="bold">STAR+PLUS</span><br> 282 <a href="tel:18555843530" class="bluelink underline">1-855-584-3530</a><br><br>Access2Care toll free TTY phone number is 711.<br>Interpreter services are available.<br>â<br>NEMT and Whereâs My Ride services are available<br>24 hours a day, 7 days a week, 365 days a year.<br> 283 </div> 284 </div> 285 </div> 286 <div data-w-id="f4384fa0-258e-3060-c704-5a37bffbd1bb" class="accordion-item _2"> 287 <div class="accordion-item-trigger blue"> 288 <div class="icon-5 accordion-icon">keyboard_arrow_down</div> 289 <div class="accordionheading">Dental Maintenance Organization Phone Numbers</div> 290 </div> 291 <div class="accordion-item-content _2"> 292 <div class="accordiontext"><strong>DentaQuest</strong><br>Members:<br>Toll free telephone number: <a href="tel:18005160165" class="bluelink underline">1-800-516-0165</a><br>Spanish speaking representatives are available.<br>Interpreter services are available in other languages.<br><br>Toll free number for the hearing impaired: <a href="tel:711" class="bluelink underline">7-1-1</a> (TDD/TTY)<br>Regular business hours:<br>Monday â Friday Member Services Line may be closed on state-approved holidays.<br>8:00 a.m. â 6:00 p.m. Central Time<br><br>Automated System is available 24 hrs a day/7 days a week.<br><br>Providers:<br> 293 <a href="https://www.dentaquest.com/texas/providers/provider-resources/provider-relations-contacts" data-external="true" class="bluelink underline"><strong>Visit Website</strong></a><br>Provider ServicesâMedicaid and CHIP <a href="tel:18008962374" class="bluelink underline">1â800â896â2374</a><br>Monday â Friday; 8 a.m. â 6 p.m.<br>â<br><br><strong>MCNA</strong><br>Members:<br>Hours of Operation: Monday â Friday, 7 a.m. â 7 p.m., CST, excluding state-approved holidays.<br>Toll-Free Phone Number: <a href="tel:18556916262" class="bluelink underline">1-855-691-6262</a><br>Hearing Impaired (TTY): <a href="tel:18007352989" class="bluelink underline">1-800-735-2989</a><br> 294 <a href="https://www.MCNATX.net" data-external="true" class="bluelink underline"><strong>Visit Website</strong></a><br><br>Providers:<br>24 Hours a Day, 7 Days a Week:<br>Monday â Friday, 8 a.m. â 7 p.m. CST (excluding national holidays):<br>Toll-Free: (855) PRO-MCNA (<a href="tel:18557766262" class="bluelink underline">1-855-776-6262</a>)<br> 295 <a href="http://portal.mcna.net" data-external="true" class="bluelink underline"><strong>Visit Website</strong></a><br><br><strong><br>United Healthcare</strong><br>Members:<br>Member Services at <a href="tel:18779017321" class="bluelink underline">1-877-901-7321</a>, TDD/TTY: <a href="tel:711" class="bluelink underline">7-1-1</a>.<br>8:00 a.m.â5:00 p.m., MondayâFriday<br> 296 <a href="https://uhc.com/dentalTX" data-external="true" class="bluelink underline"><strong>Visit Website</strong></a><br><br>Providers:<br> 297 <a href="tel:18005271764" class="bluelink underline">1-800-527-1764</a><br>Monday-Friday 8am-5pm CST<br> 298 <a href="https://uhc.com/dentalTX" data-external="true" class="bluelink underline"><strong>Visit Website</strong></a><br><br> 299 </div> 300 </div> 301 </div> 302 <div data-w-id="5478a12d-ac51-60f1-16c2-6242948381da" class="accordion-item _2"> 303 <div class="accordion-item-trigger blue"> 304 <div class="icon-5 accordion-icon">keyboard_arrow_down</div> 305 <div class="accordionheading">Fair Hearing Contact Information for STAR and STAR+PLUS Members</div> 306 </div> 307 <div class="accordion-item-content _2"> 308 <div class="accordiontext">If you, as a member of the health plan, disagree with the health planâs decision, you have the right to ask for a state fair hearing. You or your representative can call El Paso Health at <a href="tel:9155323778" class="bluelink underline">915-532-3778</a> or toll free at <a href="tel:18775323778" class="bluelink underline">1-877-532-3778</a>. A Member Services Representative will be able to assist you on how to request an appeal.<br><br>You can learn more about the Fair Hearing Process <a href="https://www.elpasohealth.com/members/medicaid-appeals-process#fair-hearing-process" class="bluelink underline">here</a>.<br></div> 309 </div> 310 </div> 311 <div data-w-id="0475fd93-2568-7513-3623-ad6c2969de6c" class="accordion-item _2"> 312 <div class="accordion-item-trigger blue"> 313 <div class="icon-5 accordion-icon">keyboard_arrow_down</div> 314 <div class="accordionheading">Where do I call to request an External Medical Review?</div> 315 </div> 316 <div class="accordion-item-content _2"> 317 <div class="accordiontext">After exhausting El Paso Healthâs Internal appeals process, you, your authorized representative or your Legally Authorized Representative (LAR) may contact ElPaso Healthâs Member Services Department or Member Advocate to request an External Medical Review (EMR). An EMR is an optional, extra step you can take to get the case reviewed for free before the State Fair Hearing. You or you rauthorized representative or LAR cannot request only an External Medical Review. You can request either (1) an External Medical Review Hearing and a State Fair Hearing or (2) only a State Fair Hearing.<br><br>You can also contact us for status of External Medical Review or any questions regarding this process.<br><br><span class="bold">STAR & CHIP</span><br>Call <a href="tel:9155323778" class="bluelink underline">915-532-3778</a> or<br>Toll-free <a href="tel:18775323778" class="bluelink underline">1-877-532-3778</a><br>â<br><span class="bold">STAR+PLUS</span><br>Call Toll-Free <a href="tel:18337423127" class="bluelink underline">1-833-742-3127</a><br></div> 318 </div> 319 </div> 320 </div> 321 </div> 322 </div> 323 <div class="footer"> 324 <div class="footercontainer"> 325 <div class="w-layout-grid footergrid"> 326 <div class="footerdiv"> 327 <a href="index.html" class="footerlogo w-inline-block"><img src="images/logo_EPH.svg" loading="lazy" alt="El Paso Health Logo"></a> 328 <div class="footertext margintop">1145 Westmoreland Drive<br>El Paso, TX 79925-5615 <br><br>Call us at <a href="tel:9155323778" class="phone"><strong>915-532-3778</strong></a> STAR/CHIP<br>Outside El Paso <a href="tel:18775323778" class="phone"><strong>1-877-532-3778</strong></a> STAR/CHIP<br><br>Call us at <a href="tel:18337423127" class="phone"><strong>1-833-742-3127</strong></a> STAR+PLUS<br><br>Hours of Operation<br>8:00 A.M. â 5:00 P.M. 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You can request the materials in other formats by calling Member Services at <a href="tel:18775323778" class="bluelink underline">1-877-532-3778</a>.<br></div> 338 </div> 339 <div id="w-node-_084362e3-6606-1426-f732-bbd689aa1352-89aa1323" class="footerdiv"> 340 <div class="linkdiv"> 341 <div class="footertext margintop nomarginmobile"><strong>General Info</strong><br></div> 342 <a href="index.html" class="footerlinkitem">Home</a> 343 <a href="members/do-i-qualify.html" class="footerlinkitem">Do I Qualify?</a> 344 <a href="members.html" class="footerlinkitem">Members</a> 345 <a href="providers.html" class="footerlinkitem">Providers</a> 346 <a href="about-us.html" class="footerlinkitem">About Us</a> 347 <a href="contact-us.html" class="footerlinkitem">Contact Us</a> 348 <a href="volunteer-program.html" class="footerlinkitem">Volunteer</a> 349 <a href="sitemap.html" class="footerlinkitem">Site Map</a> 350 </div> 351 <div class="footertext"><strong>Career Opportunities</strong><br>For current job openings at El Paso Health <a href="https://elpasohealthcareers.hctsportals.com/jobs/search" data-external="true" target="_blank" class="bluelink underline">click here</a>.<br></div> 352 <div class="linkdiv last"> 353 <div class="footertext margintop"><strong>Important Info</strong><br></div> 354 <a href="important-numbers.html" aria-current="page" class="footerlinkitem w--current">Important Phone Numbers</a> 355 <a href="statement-of-non-discrimination.html" class="footerlinkitem">Statement of Non-Discrimination</a> 356 <a href="members/members-rights-and-responsibilities.html" class="footerlinkitem">Members Rights and Responsibilities</a> 357 </div> 358 </div> 359 <div class="footerdiv last"> 360 <div class="footertext margintop nomarginmobile"><strong>Paper Claim Submissions</strong><br>El Paso Health - Claims<br>P.O. 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