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95 96 <!-- End Le Sigh --> 97 98</head> 99 100<body class="home wp-singular page-template-default page page-id-63 wp-theme-carbonate-master" style="background-image: url(https://charmhq.com/wp-content/themes/carbonate-master/images/dot-grid-xs-light.svg);"> 101 102 <!-- START HEADER --> 103 <header> 104 <div class="nav animated fadeInRight"> 105 <div><a href="/" class="yellow-bg px-2 py-1 dark-gray rounded" style="background:linear-gradient(0deg, #faf34e 55%, #fdfdaa 100%);">Home</a></div> 106 <div><a href="/blog/" class="pink-bg px-2 py-1 white rounded" style="background:linear-gradient(0deg, #fe5490 55%, #fd7ebb 100%);">Blog</a></div> 107 <div><a href="/getting-started/" class="blue-bg px-2 py-1 white rounded" style="background: linear-gradient(0deg, #39c7ff 55%, #7fe5ff 100%);">Quickstart</a></div> 108 <div><a href="/help/" class="gray-bg px-2 dark-gray py-1 rounded" style="background: linear-gradient(0deg, #e8e8e8 55%, whitesmoke 100%);">Help</a></div> 109 </div> 110 </header> 111 <!-- END HEADER --> 112<!-- START HEADLINE --> 113<section class="py-4 pb-0"> 114 <div class="container paper animated bounceInUp pb-4"> 115 <h3 class="gray text-center franklin" style="margin: 1em 0; text-transform: uppercase; font-size: 1rem; letter-spacing: .03rem;"> 116 CHARM is A Customer Support app Coming IN 2020! 117 </h3> 118 119 <h1 class="my-4 mb-3 text-center animated heartBeat loud" style="animation-delay: 1s;"> 120 Cure Customer Support Fatigue 121 </h1> 122 123 <div class="inner"> 124 <img src="https://charmhq.com/wp-content/themes/carbonate-master/images/placeholder-charm-screenshot.png" class="hero-image" style="animation-delay: 1s;"> 125 </div> 126 127 <h3> 128 <span>You didnât ever want to hate hearing from your customers.</span> 129 </h3> 130 <p> 131 You wanted to <em>do it better</em>. You wanted to <em>see</em> the difference you were making 132 in your customersâ lives. You wanted to talk to & learn from the folks who use your products every day. 133 </p> 134 135 136 <h3> 137 <span>And yet you find yourself avoiding (and cursing at) your support inbox.</span> 138 </h3> 139 <p> 140 It’s full of <em>email bombs</em>: innocent-looking emails that hide a lot of work & obligation & delay. 141 </p> 142 <p> 143 Emails you read & Mark As Unread-ed because you weren’t sure how to solve that problem right then. Emails you left in your inbox to “remind” you of something you need to do, something you need to investigate, somebody you need to talk to, somebody or something you’re waiting on. 144 </p> 145 <p> 146 It’s incredibly frustrating when you read an email, can’t fix it or solve it right away, and so you feel like you can’t reply because if you do, the email will leave the inbox (without a lot of effort to bring it back). 147 </p> 148 <p> 149 When all you see are emails to “remind” you, you have to waste precious cycles remembering <em>remind you of WHAT?</em> 150 </p> 151 <p> 152 Your inbox is full of festering, murky, potentially <em>explosive</em> little bombs. 153 </p> 154 <p> 155 Is it any wonder you don’t want to look at it? 156 </p> 157 158 159 <h3> 160 <span>Your support process is a source of friction & stress for you & your team.</span> 161 </h3> 162 <p> 163 And hey, if you canât handle the bomb, what are you forced to do? Hand it over to somebody else on your team. Itâs a hot potato of guilt! 164 </p> 165 <p> 166 Of course, your team members have the same reasons for avoiding those little email bombs that you do: uncertainty, overwhelm, lack of clarity, lack of knowing what to do with it & after it. 167 </p> 168 <p> 169 Even if they read the email, come up with the same course of action as you, then take that course of action â and solve the underlying <em>problem</em> that created the email⦠then what? Are they the best person to write the customer back? If not, how do you handle that hand-off? 170 </p> 171 <p> 172 The âfinishingâ of each customer support sequence is unclear. So it doesnât get done. 173 </p> 174 <p> 175 And everybody gets ticked at everybody else. 176 </p> 177 178 179 <h3>
180 <span>Youâre forced to do the same thing over & over again.</span> 181 </h3> 182 <p> 183 Say 20 customers write in with the same bug, the same question, or the same feature request. Not all at once, but over time. 184 </p> 185 <p> 186 Youâre forced to treat each customer message as a separate <em>ticket</em>, arenât you? As if it was unique. 187 </p> 188 <p> 189 What if youâve fixed the bug, or implemented the feature, and want to let them know itâs been done? Youâd have to dig through past emails using search terms and hope all those customers used the same words. 190 </p> 191 <p> 192 So the circle is left open. Opportunities for making your customers happy are lost. 193 </p> 194 <p> 195 And on top of all that⦠196 </p> 197 198 199 <h3> 200 <span>Youâre drowning in raw data & canât spend hours to crunch it by hand.</span> 201 </h3> 202 <p> 203 Do you know which bugs affect the most customers? 204 </p> 205 <p> 206 How many of the emails in your inbox are from free customers, paying customers, or sales prospects? 207 </p> 208 <p> 209 Which feature request has been made repeatedly by your highest-paying customers only? 210 </p> 211 212 213 <h3> 214 <span>We know exactly how you feel.</span> 215 </h3> 216 <p> 217 Thatâs how we felt 12 months ago. Every hair-pulling, anxiety-producing, guilt-avoiding second of it. 218 </p> 219 <p> 220 We were doing support for our first subscription web app, our ebook, and our training workshops. We were going <em>crazy</em>. 221 </p> 222 <p> 223 We tried every piece of software out there. They didnât only not help, they actively <em>hurt</em>. 224 </p> 225 226 227 <h3> 228 <span>Itâs not you⦠itâs your tool.</span> 229 </h3> 230 <p> 231 All those problems we just talked about? The ones you nodded your head to? 232 </p> 233 <p> 234 Those are <em>problems</em> created by <em>software</em>. 235 </p> 236 <p> 237 And these problems can be <em>cured</em> by software, too. 238 </p> 239 <p> 240 So we decided to <em>make customer support better</em>. 241 </p> 242 243 244 <h2> 245 <span>Charm is the cure.</span> 246 </h2> 247 <p> 248 We designed Charm from the ground up to fix those exact problems (and more). 249 </p> 250 <p> 251 <strong>Charm does a <em>lot</em> of things, but the very first thing it does is <em>help you create a sensible process</em>.</strong> 252 </p> 253 <p> 254 Hereâs how Charm will change your support life: 255 </p> 256 <ul> 257 <li>Never wait to answer a customer again</li> 258 <li>Empty your inbox⦠without the fear of losing your work</li> 259 <li>Learn what your customers want the most â with no extra work</li> 260 <li>Give your customers 360° support (after you fix their bug, or add their feature) â in seconds</li> 261 <li>Get absolutely clear on what needs to get done, by whom, and when</li> 262 <li>See what your team is working on (live!)</li> 263 </ul> 264 <p> 265 Charm helps you separate the act of <em>answering</em> an email from the act of <em>doing the work that email implies</em>. Youâll never have to keep an email in your inbox to remind you ever again. 266 </p> 267 268 <p> 269 <strong>With Charm, you never have to wait to answer your customers.</strong> If thereâs more work involved than a simple answer, you can create a case â which includes to-dos, messages, and multiple team members. 270 </p> 271 272 <p> 273 <strong>Make your customers happy, & get business intelligence for free.</strong> Whenever a customer has a bug, or a feature request, or an idea, you can write them back immediately â and then create a case to track the work itself. 274 </p> 275 276 <p> 277 Then when the next 10 customers write you about the same thing, you can add them to the same case. 278 </p> 279 <p> 280 You can then see how many of your customers want a certain feature, or have a certain bug. Thatâll make it so much easier to choose what to tackle next. 281 </p> 282 <p> 283 Plus, when you fix the bug (or create the feature!), you have all the customers <em>in the same place</em> so you can write them easily, at once. Theyâll love it â you remembered them! 284 </p> 285 <p> 286 Thatâs the power of 360-degree support. Plus customer insight you can bank on. With no extra work! 287 </p> 288 289 <p> 290 <strong>Make work clear, & youâll actually do it.</strong> Every case in Charm is its own little mini project management tool, with the power to supp
290ort how you <em>really</em> work. 291 </p> 292 <p> 293 Discuss with your team, see whoâs working on what, create & check off to-dos, keep the case on your menu bar (the pin!) and even poke your team members if theyâve gotten distracted. 294 </p> 295 296 <p> 297 <strong>Charm helps you stay in touch & on top.</strong> Charm is designed to be <em>live</em>. You can see when your team is working on incoming customer emails. When somebody creates a case, assigns you a to-do, or adds a note to a case⦠it pops up on your screen immediately. 298 </p> 299 <p> 300 And when youâre deep into a case, pin it to the top of your Charm screen so itâs easy to jump to whenever you need it. 301 </p> 302 303 <p> 304 <strong>Charm leaves your customers smiling.</strong> Not only does Charm help you be <em>so much more</em> responsive to your customers, theyâll never even know youâre using it. Charm emails look just like regular old emails. They donât have to register or stomach ugly templates, or hear that âYour case has been marked closed.â 305 </p> 306 307 <p> 308 Your customers remain blissfully ignorant of how your customer support sausage is made. The way it should be. 309 </p> 310 311 <p> 312 <strong>Charm is clean, clear, satisfying to use â and pretty.</strong> 313 Because, letâs face it: you spend a lot of time in your support tool. It should be a source of pleasure. 314 </p> 315 316 <p> 317 <strong>And, believe it or not, a lot more.</strong> Charm can improve your support process in a million other ways, and weâre always adding more. 318 </p> 319 </div> 320 321 <div class="container paper off-white animated bounceInUp" style="border-top: 3px dashed #aaa !important;"> 322 323 <form method="post" action="https://sendfox.com/form/m4n5v1/1vxl7m" class="sendfox-form" id="1vxl7m" data-async="true" style="padding: 2rem 0 0;"> 324 325 <h2 class="my-0">Be the first to get access to Charm</h2> 326 327 <p class="my-2 mb-3">Join our beta invite announcement list below:</p> 328 329 <div style="display: flex;"> 330 <div style="display: flex; width:100%; padding-right: .5em; "> 331 <input type="email" placeholder="Enter Your Email" name="email" required style="width:100%; padding-left: .5em;" /> 332 <span style="position: absolute; left: -5000px;" aria-hidden="true"><input type="text" name="a_password" tabindex="-1" value="" autocomplete="off" /></span> 333 </div> 334 335 <div style="display: flex;width:100%;"> 336 <button type="submit" style="width:100%; cursor: pointer;"> 337 Request Access 338 </button> 339 </div> 340 </div> 341 342 <p class="small">You'll get an email once Charm is ready, plus occasional updates about the product.</p> 343 </form> 344 345 </div> 346</section> 347<!-- END HEADLINE --> 348 349 350 351<!-- START FOOTER --> 352<footer class="footer"> 353 <div class="container text-center gray small"> 354 <!--© 2026 All Rights Reserved.--> 355 </div> 356</footer> 357<!-- END FOOTER --> 358
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