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1<link rel="preload" href="https://www.googletagmanager.com/gtm.js?id=GTM-TFKGCT9" as="script"/><meta name="next-size-adjust" content=""/><title>AI Agents for eCommerce â Tidio Labs</title><meta name="description" content="An AI agent trained on your catalog that answers support instantly, recommends products in chat, and sends ready buyers straight to checkout."/><link rel="canonical" href="https://tidiolabs.ai/use-cases/ecommerce"/><meta property="og:title" content="Tidio Labs â Build Your AI Advantage"/><meta property="og:description" content="From AI audit to full implementation. Tidio Labs helps enterprises cut costs, boost sales & automate customer service. GDPR, SOC 2 & AI PACT ready."/><meta property="og:image" content="https://tidiolabs.ai/og-image.png"/><meta property="og:image:alt" content="Tidio Labs â Build Your AI Advantage"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Tidio Labs â Build Your AI Advantage"/><meta name="twitter:description" content="From AI audit to full implementation. Tidio Labs helps enterprises cut costs, boost sales & automate customer service. GDPR, SOC 2 & AI PACT ready."/><meta name="twitter:image" content="https://tidiolabs.ai/og-image.png"/><link rel="icon" href="/favicon.ico?favicon.13nmpqzh1vs6y.ico" sizes="48x48" type="image/x-icon"/>
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absolute right-8 2xl:right-16 top-16 w-[340px] xl:w-[410px]"><img alt="" width="820" height="1158" decoding="async" data-nimg="1" class="w-full h-auto" style="color:transparent" sizes="(min-width: 1280px) 410px, 340px" srcSet="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=32&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 32w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=48&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 48w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=64&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 64w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=96&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 96w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=128&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 128w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=256&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 256w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=384&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 384w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=640&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 640w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=750&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 750w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=828&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 828w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=1080&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1080w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=1200&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1200w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=1920&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1920w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=2048&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 2048w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 3840w" src="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ"/></div><h1 class="relative font-serif text-[44px] sm:text-[64px] lg:text-[80px] xl:text-[100px] 2xl:text-[132px] leading-[1.08] tracking-[-1px] text-white max-w-[1200px] whitespace-normal lg:whitespace-pre-line lg:pr-[380px] xl:pr-0 [-webkit-text-stroke:8px_#000] lg:[-webkit-text-stroke:24px_#000] [paint-order:stroke]">Your store's busiest 2employee should be 3your AI agent.</h1><div class="lg:hidden mt-10 flex justify-center"><img alt="" loading="lazy" width="820" height="1158" decoding="async" data-nimg="1" class="w-[260px] h-auto" style="color:transparent" sizes="260px" srcSet="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=32&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 32w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=48&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 48w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=64&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 64w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=96&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 96w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=128&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 128w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=256&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 256w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=384&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 384w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=640&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 640w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=750&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 750w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=828&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 828w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=1080&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1080w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=1200&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1200w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=1920&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1920w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=2048&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 2048w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 3840w" src="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fhero%402x.png&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ"/></div></section><div class="mt-16 lg:mt-0"><section class="border-t border-white/10 px-6 lg:px-16 2xl:px-40 pt-12 lg:pt-12 xl:pt-16 pb-16 lg:pb-[80px] xl:pb-[140px] "><div class="flex flex-col lg:flex-row gap-6 lg:gap-20"><p class="w-full lg:w-[280px] flex-shrink-0 font-sans font-semibold text-sm lg:text-base uppercase tracking-[0.12em] text-white">The pain</p><div class="w-full lg:max-w-[880px]"><p class="text-xl lg:text-[32px] lg:leading-[1.4] text-white">High-volume stores drown in the same questions â "where's my order," "do you ship here," "is this in stock." Your team answers them by hand, around the clock, while ready-to-buy visitors leave because no one engaged them in time.</p><img alt="" loading="lazy" width="1760" height="840" decoding="async" data-nimg="1" class="w-full aspect-[880/420] object-cover mt-10 lg:mt-16 xl:mt-24" style="color:transparent" sizes="(max-width: 1024px) 100vw, 880px" srcSet="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=640&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 640w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=750&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 750w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=828&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 828w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=1080&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1080w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=1200&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1200w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=1920&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1920w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=2048&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 2048w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 3840w" src="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fpain%402x.webp&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ"/></div></div></section><section class="border-t border-white/10 px-6 lg:px-16 2xl:px-40 pt-12 lg:pt-12 xl:pt-16 pb-16 lg:pb-[80px] xl:pb-[140px] "><div class="flex flex-col lg:flex-row gap-6 lg:gap-20"><p class="w-full lg:w-[280px] flex-shrink-0 font-sans font-semibold text-sm lg:text-base uppercase tracking-[0.12em] text-white">The example</p><div class="w-full lg:max-w-[880px]"><p class="text-xl lg:text-[32px] lg:leading-[1.4] text-white">An online retailer with a 9,000+ SKU catalog handles over 20,000 support conversations a month â around 80% resolved autonomously, with customer satisfaction on par with its human team. People touch only the conversations that truly need them.</p><img alt="" loading="lazy" width="1760" height="840" decoding="async" data-nimg="1" class="w-full aspect-[880/420] object-cover mt-10 lg:mt-16 xl:mt-24" style="color:transparent" sizes="(max-width: 1024px) 100vw, 880px" srcSet="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=640&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 640w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=750&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 750w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=828&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 828w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=1080&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1080w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=1200&q=7
35&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1200w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=1920&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1920w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=2048&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 2048w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 3840w" src="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fexample%402x.webp&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ"/></div></div></section><section class="border-t border-white/10 px-6 lg:px-16 2xl:px-40 pt-12 lg:pt-12 xl:pt-16 pb-16 lg:pb-[80px] xl:pb-[140px] lg:pb-[100px]"><div class="flex flex-col lg:flex-row gap-6 lg:gap-20"><p class="w-full lg:w-[280px] flex-shrink-0 font-sans font-semibold text-sm lg:text-base uppercase tracking-[0.12em] text-white">The solution</p><div class="w-full lg:max-w-[880px]"><p class="text-xl lg:text-[32px] lg:leading-[1.4] text-white">A purpose-built AI agent that answers support instantly, recommends products in chat, and sends ready buyers to checkout â trained on your catalog and your data, live on any platform.</p><img alt="" loading="lazy" width="1760" height="840" decoding="async" data-nimg="1" class="w-full aspect-[880/420] object-cover mt-10 lg:mt-16 xl:mt-24" style="color:transparent" sizes="(max-width: 1024px) 100vw, 880px" srcSet="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=640&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 640w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=750&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 750w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=828&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 828w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=1080&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1080w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=1200&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1200w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=1920&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 1920w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=2048&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 2048w, /_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ 3840w" src="/_next/image?url=%2Fuse-cases%2Fecommerce%2Fsolution%402x.webp&w=3840&q=75&dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ"/></div></div></section></div><section class="border-t border-white/10 px-6 flex flex-col items-center gap-10 lg:gap-14 pt-24 lg:pt-[120px] xl:pt-[180px] pb-24 lg:pb-[100px] xl:pb-[160px]"><h2 class="font-serif text-5xl sm:text-7xl lg:text-[120px] leading-none tracking-[-1px] text-white text-center">Let's build yours</h2><a class="bg-white text-black font-semibold text-base px-6 py-4 hover:bg-gray-100 transition-colors" href="/contact-sales">Tell us what to automate â</a></section><footer class="border-t border-app-rule px-6 pt-16 pb-10 lg:px-16 lg:pt-25 lg:pb-12"><div class="flex flex-col gap-14 lg:flex-row lg:justify-between lg:gap-16"><a class="shrink-0 self-start" href="/"><img alt="Tidio Labs" loading="lazy" width="154" height="25" decoding="async" data-nimg="1" style="color:transparent" src="/logo.svg?dpl=dpl_5bKFofojAKdWkeEyzeAnf8fZzMrJ"/></a><nav aria-label="Footer" class="grid gap-12 sm:grid-cols-2 lg:grid-cols-4 lg:gap-16 xl:gap-24"><div class="flex flex-col gap-5"><p class="text-app-eyebrow font-medium uppercase tracking-caps text-app-ink-60">Company</p><ul class="flex flex-col gap-3.5"><li><a class="text-base text-app-ink-70 transition-colors hover:text-app-ink" href="/about">About</a></li><li><a class="text-base text-app-ink-70 transition-colors hover:text-app-ink" href="/how-it-works">How it works</a></li><li><a class="text-base text-app-ink-70 transition-colors hover:text-app-ink" href="/area-of-expertise">Area of expertise</a></li><li><a class="text-base text-app-ink-70 transition-colors hover:text-app-ink" href="/case-studies">Case studies</a></li><li><a class="text-base text-app-ink-70 transition-colors hover:text-app-ink" href="/industries">Industries</a></li></ul></div><div class="flex flex-col gap-5"><p class="text-app-eyebrow font-medium uppercase tracking-caps text-app-ink-60">Use cases</p><ul class="flex flex-col gap-3.5">
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