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https://www.afs.com.au/contact-us

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1<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8" data-next-head=""/><meta name="viewport" content="width=device-width, initial-scale=1" data-next-head=""/><title data-next-head="">Contact Us | Get Help from Our Friendly Team</title><meta name="description" content="Have questions about our loan process, approvals or repayments? Contact our friendly team for help with your vehicle finance queries and concerns." data-next-head=""/><link rel="canonical" href="https://www.afs.com.au/contact-us" data-next-head=""/><meta name="google-site-verification" content="X6Y934RmpDZOWbXlsf93K6RUUf_ZJt5VBAop6QqTWeI" data-next-head=""/><link href="/favicon.ico" rel="icon" type="image/x-icon" sizes="32x32"/><link href="/favicon_128.png" rel="icon" type="image/png" sizes="128x128"/><link href="/favicon_180.png" rel="apple-touch-icon" sizes="180x180"/><link href="/favicon_192.png" rel="icon" type="image/png" sizes="192x192"/><link rel="preload" href="/_next/static/css/3da12872e4636156.css" as="style"/><link rel="preload" href="/_next/static/css/045ad60a90d5d2f1.css" as="style"/>
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101</head><body><link rel="preload" as="image" imageSrcSet="https://media.umbraco.io/solvar-web-projects/r0wikusz/afs_white.svg?width=256 1x, https://media.umbraco.io/solvar-web-projects/r0wikusz/afs_white.svg?width=384 2x"/><link rel="preload" as="image" imageSrcSet="https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=384 384w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=640 640w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=750 750w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=828 828w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 1080w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 1200w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 1920w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 2048w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 3840w" imageSizes="(max-width: 1000px) 100vw, 50vw"/><div id="__next"><header style="height:0px"><div class="site-header fixed top-0 left-0 right-0 bg-pc-5 text-white z-header"><div class="container py-bt-spacing-12 lg:py-0 relative"><div class="flex items-center"><div class="grow"><a href="/"><img alt="Automotive Financial Services Logo" width="140" height="72" decoding="async" data-nimg="1" class="sm:w-[13.125rem] sm:h-[3.3125rem]" style="color:transparent" srcSet="https://media.umbraco.io/solvar-web-projects/r0wikusz/afs_white.svg?width=256 1x, https://media.umbraco.io/solvar-web-projects/r0wikusz/afs_white.svg?width=384 2x" src="https://media.umbraco.io/solvar-web-projects/r0wikusz/afs_white.svg?width=384"/></a></div><div class="flex items-center gap-bt-spacing-16 xl:gap-bt-spacing-30"><div class="font-bold text-white py-bt-spacing-28 relative hidden lg:block"><nav><a class="flex items-center gap-bt-spacing-3" href="/car-loans"><span>Car Loans</span><svg width="15" height="9" viewBox="0 0 15 9" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M14 1L7.5 7L1 0.999999" stroke-width="1.5"></path></svg></a></nav><div class="hidden"><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/car-loans/new-car-loans">New Car Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/car-loans/used-car-loans">Used Car Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/car-loans/classic-car-loans">Classic Car Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/car-loans/import-car-loans">Import Car Loans</a></nav></div></div><div class="font-bold text-white py-bt-spacing-28 relative hidden lg:block"><nav><a class="flex items-center gap-bt-spacing-3" href="/vehicle-finance"><span>Vehicle Finance</span><svg width="15" height="9" viewBox="0 0 15 9" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M14 1L7.5 7L1 0.999999" stroke-width="1.5"></path></svg></a></nav><div class="hidden"><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/vehicle-finance/boat-loans">Boat Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/vehicle-finance/caravan-loans">Caravan Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/vehicle-finance/motorbike-loans">Motorbike Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/vehicle-finance/campervan-loans">Campervan Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/vehicle-finance/jet-ski-loans">Jet Ski Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/vehicle-finance/horse-float-loans">Horse Float Loans</a></nav><nav class="text-pc-5 py-bt-spacing-16 px-bt-spacing-20"><a href="/vehicle-finance/camper-trailer-loans">Camper Trailer Loans</a></nav></div></div><div class="font-bold text-white py-bt-spacing-28 relative hidden lg:block"><nav><a href="/commercial-loans">Commercial Loans</a></nav><div class="hidden"></div></div><div class="font-bold text-white py-bt-spacing-28 relative hidden lg:block"><nav><a href="/personal-loans">Personal Loans</a></nav><div class="hidden"></div></div><a class="inline-block bg-sc-5 hover:bg-sc-4 group-hover/button:bg-sc-4 text-pc-5 font-bold px-bt
101-spacing-20 py-bt-spacing-16 rounded-bt-radius-8  max-sm:py-bt-spacing-8 shrink-0" href="/apply-online"><span>Get Started</span></a><div class="flex items-center justify-center px-bt-spacing-16 cursor-pointer lg:hidden" role="button" aria-pressed="false" aria-label="Open menu" tabindex="0"><svg width="24" height="18" viewBox="0 0 24 18" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M0 1H24" stroke-width="2"></path><path class="stroke-white" d="M0 8.81396H24" stroke-width="2"></path><path class="stroke-white" d="M0 17H24" stroke-width="2"></path></svg></div></div></div><div class="bg-pc-5 p-bt-spacing-12 pt-bt-spacing-26 rounded-b-bt-radius-20 shadow-header hidden"><div><div class="px-bt-spacing-20 py-bt-spacing-12 text-white font-semibold cursor-pointer">Car Loans</div><div class="px-bt-spacing-20 py-bt-spacing-12 text-white font-semibold cursor-pointer">Vehicle Finance</div><div class="px-bt-spacing-20 py-bt-spacing-12 text-white font-semibold"><nav><a href="/commercial-loans">Commercial Loans</a></nav></div><div class="px-bt-spacing-20 py-bt-spacing-12 text-white font-semibold"><nav><a href="/personal-loans">Personal Loans</a></nav></div></div><div class="text-center"></div></div></div></div></header><main class="bg-white py-xl"><div class=""><div class="flex flex-col py-bt-spacing-30 lg:py-bt-spacing-48 gap-bt-spacing-30 lg:gap-bt-spacing-48"><div class="container"><h1 class=" text-center">Get in Contact With AFS</h1></div><div class="container"><div class="grid grid-cols-1 lg:grid-cols-2 gap-bt-spacing-40"><div class="flex flex-col justify-center"><div class="relative flex align-center justify-center rounded-bt-radius-16 w-full min-h-[276px] lg:min-h-[376px] max-h-[500px] overflow-hidden"><img alt="" decoding="async" data-nimg="fill" class="object-cover" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-position:47.368421052631575% 11.961875751790094%;color:transparent" sizes="(max-width: 1000px) 100vw, 50vw" srcSet="https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=384 384w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=640 640w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=750 750w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=828 828w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 1080w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 1200w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 1920w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 2048w, https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080 3840w" src="https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width=1080"/></div></div><div class="flex flex-col justify-center"><div class="rich-text rich-text-block"><p>Have a question or need assistance? Our team is here to help. Whether you&#x27;re enquiring about a loan, need support with an existing application, or just want to speak to a member of our team, we&#x27;ve made it easy to reach us.</p>
102<p>Prefer to speak to someone directly? You can also reach us by phone during business hours.</p>
103<p>Call us Monday to Friday between 8.30am and 5.00pm on <strong>1800 688 995</strong>.</p>
104<p><strong>Postal Address:</strong> Mezzanine, 310 Ann Street, Brisbane QLD 4000</p></div></div></div></div></div></div><div class="bg-sc-5 "><div class="container max-w-[956px] py-bt-spacing-30 flex flex-col gap-bt-spacing-30"><div class="bg-white rounded-bt-radius-20 overflow-hidden"><h2 class="block bg-pc-5 text-white text-center px-bt-spacing-16 py-bt-spacing-26">Contact Us</h2><form class="contact-us-form  py-bt-spacing-26 px-bt-spacing-16 lg:px-bt-spacing-30"><div class="lg:grid lg:grid-cols-2 gap-bt-spacing-30"><div class="mb-bt-spacing-30"><label for="team-member" class="block font-bold mb-bt-spacing-5">Enquiry Type</label><select class="block text-sm bg-white p-bt-spacing-8 border border-gs-1 rounded-bt-radius-8 focus:outline focus:outline-pc-2 focus:drop-shadow-input w-full afs-input" id="enquiryType" name="enquiryType"><option value="">Select an enquiry type</option><option value="General Enquiry" selected="">General Enquiry</option><option value="Commercial Enquiry">Commercial Enquiry</option>
104<option value="New Loan Application Enquiry">New Loan Application Enquiry</option><option value="Existing Loan Enquiry">Existing Loan Enquiry</option><option value="Personal Loan Enquiry">Personal Loan Enquiry</option><option value="Repayment Enquiry">Repayment Enquiry</option><option value="Marketing Enquiry">Marketing Enquiry</option><option value="Broker Partnership Enquiry">Broker Partnership Enquiry</option><option value="Complaint">Complaint</option></select></div><div class="mb-bt-spacing-30"><label for="loanContractNumber" class="block font-bold mb-bt-spacing-5">Loan Contract Number</label><input class="block text-sm bg-white p-bt-spacing-8 border border-gs-1 rounded-bt-radius-8 focus:outline focus:outline-pc-2 focus:drop-shadow-input w-full undefined" type="text" id="loanContractNumber" placeholder="Loan contract number (if applicable)" maxLength="12" name="loanContractNumber" value=""/></div></div><div class="lg:grid lg:grid-cols-2 gap-bt-spacing-30"><div class="mb-bt-spacing-30"><label for="name" class="block font-bold mb-bt-spacing-5">Name *</label><input class="block text-sm bg-white p-bt-spacing-8 border border-gs-1 rounded-bt-radius-8 focus:outline focus:outline-pc-2 focus:drop-shadow-input w-full undefined" type="text" id="name" placeholder="Enter your name" required="" name="name" value=""/></div><div class="mb-bt-spacing-30"><label for="phone" class="block font-bold mb-bt-spacing-5">Contact Number *</label><input class="block text-sm bg-white p-bt-spacing-8 border border-gs-1 rounded-bt-radius-8 focus:outline focus:outline-pc-2 focus:drop-shadow-input w-full undefined" type="tel" id="phone" placeholder="Enter a landline or mobile number" required="" name="phone" value=""/></div></div><div class="mb-bt-spacing-30"><label for="email" class="block font-bold mb-bt-spacing-5">Email *</label><input class="block text-sm bg-white p-bt-spacing-8 border border-gs-1 rounded-bt-radius-8 focus:outline focus:outline-pc-2 focus:drop-shadow-input w-full undefined" type="email" id="email" placeholder="Enter a valid email address" required="" name="email" value=""/></div><div class="mb-bt-spacing-30"><label for="email" class="block font-bold mb-bt-spacing-5">Confirm Email *</label><input class="block text-sm bg-white p-bt-spacing-8 border border-gs-1 rounded-bt-radius-8 focus:outline focus:outline-pc-2 focus:drop-shadow-input w-full undefined" type="email" id="confirmEmail" placeholder="Confirm your email address" required="" name="confirmEmail" value=""/></div><div class="mb-bt-spacing-30"><label for="message" class="block font-bold mb-bt-spacing-5">Message *</label><textarea class="block text-sm bg-white p-bt-spacing-8 border border-gs-1 rounded-bt-radius-8 focus:outline focus:outline-pc-2 focus:drop-shadow-input w-full undefined" id="message" name="message" placeholder="Enter your message" required="" rows="8" maxLength="500"></textarea></div><div class="mb-bt-spacing-30"><div></div></div><button class="inline-block bg-pc-5 hover:bg-pc-4 group-hover/button:bg-pc-4 text-white font-bold px-bt-spacing-20 py-bt-spacing-16 rounded-bt-radius-8  inline-block bg-pc-5 hover:bg-pc-4 group-hover/button:bg-pc-4 text-white font-bold px-bt-spacing-20 py-bt-spacing-16 rounded-bt-radius-8 " type="submit"><span>Send Message</span></button></form></div></div></div><div class="bg-sc-5"><div class="flex flex-col py-bt-spacing-30 lg:py-bt-spacing-48 gap-bt-spacing-30 lg:gap-bt-spacing-48"><div class="container"><h2 class=" text-center">See What Our Customers Think</h2></div><div class="container"><div class="flex flex-col gap-bt-spacing-16  elf-sight-block"><div class="container pt-bt-spacing-30 lg:pt-bt-spacing-48 "><div class=" text-center"></div></div><div class="container min-h-[380px]"><div class="elfsight-app-7622d8e7-0b1f-4592-9082-fa56c735e0f0" data-elfsight-app-lazy="true" style="text-align:center;height:100%;display:flex;flex-direction:column;align-items:center"><p class="pb-bt-spacing-10 text-gs-2 mt-bt-spacing-30"><strong>Loading Reviews…</strong></p><div class="flex gap-bt-spacing-10 justify-center mb-bt-spacing-30"><div class="elf-sight-star-1 w-bt-spacing-32 h-bt-spacing-32 bg-no-repeat bg-cover"></div><div class="elf-sight-star-1 w-bt-spacing-32 h-bt-spacing-32 bg-no-repeat bg-cover"></div><div class="elf-sight-star-1 w-bt-spacing-32 h-bt-spacing-32 bg-no-repeat bg-cover"></div><div class="elf-sight-star-1 w-bt-spacing-32 h-bt-spacing-32 bg-no-repeat bg-cover"></div><div class="elf-sight-star-half w-bt-spacing-32 h-bt-spacing-32 bg-no-repeat bg-cover"></div></div></div></div></div></div></div></div><div class=""><div class="flex flex-col py-bt-spacing-30 lg:py-bt-spacing-48 gap-bt-spacing-30 lg:gap-bt-spacing-48"><div class="container"><h2 class=" text-center">Frequently Asked Questions (FAQs)</h2></div><div class="container"><div class="flex flex-col gap-bt-spacing-12 "><div class="px-bt-spacing-16 lg:px-bt-spacing-24 border border-sc-5 rounded-bt-radius-16"><div class="flex items-center gap-bt-spacing-24 my-bt-spacing-16 lg:my-bt-spacing-26 justify-between"><h4 class="text-gs-5 text-base md:text-2xl font-bold leading-md lg:leading-sm cursor-pointer">When can l expect a response after submitting the form?</h4><button class="inline-flex items-center justify-center rounded-full w-[50px] h-[50px]  bg-pc-5 accordion-btn shrink-0 cursor-pointer "><svg width="24" height="24" viewBox="0 0 24 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M2 2L11.6296 12L22 2" stroke-width="3"></path></svg></button></div><div class="accordion-content border-t border-gs-2 mt-bt-spacing-16 lg:mt-bt-spacing-24"><div class="rich-text py-bt-spacing-16 lg:py-bt-spacing-24"><p>We aim to get back to all enquiries within one business day. For urgent matters, feel free to call us directly on 1800 688 995.</p></div></div></div><div class="px-bt-spacing-16 lg:px-bt-spacing-24 border border-sc-5 rounded-bt-radius-16"><div class="flex items-center gap-bt-spacing-24 my-bt-spacing-16 lg:my-bt-spacing-26 justify-between"><h4 class="text-gs-5 text-base md:text-2xl font-bold leading-md lg:leading-sm cursor-pointer">Can l apply for a loan using this form?</h4><button class="inline-flex items-center justify-center rounded-full w-[50px] h-[50px]  bg-pc-5 accordion-btn shrink-0 cursor-pointer "><svg width="24" height="24" viewBox="0 0 24 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M2 2L11.6296 12L22 2" stroke-width="3"></path></svg></button></div><div class="accordion-content border-t border-gs-2 mt-bt-spacing-16 lg:mt-bt-spacing-24"><div class="rich-text py-bt-spacing-16 lg:py-bt-spacing-24"><p>No - this form is for general enquiries. If you&#x27;re ready to apply for a loan, please visit our <a href="/apply-onl
104ine">Application Page</a>.</p></div></div></div><div class="px-bt-spacing-16 lg:px-bt-spacing-24 border border-sc-5 rounded-bt-radius-16"><div class="flex items-center gap-bt-spacing-24 my-bt-spacing-16 lg:my-bt-spacing-26 justify-between"><h4 class="text-gs-5 text-base md:text-2xl font-bold leading-md lg:leading-sm cursor-pointer">What should l include in my message?</h4><button class="inline-flex items-center justify-center rounded-full w-[50px] h-[50px]  bg-pc-5 accordion-btn shrink-0 cursor-pointer "><svg width="24" height="24" viewBox="0 0 24 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M2 2L11.6296 12L22 2" stroke-width="3"></path></svg></button></div><div class="accordion-content border-t border-gs-2 mt-bt-spacing-16 lg:mt-bt-spacing-24"><div class="rich-text py-bt-spacing-16 lg:py-bt-spacing-24"><p>The more details you can provide - like your loan number, asset type, or the nature of your enquiry - the faster we can assist you.</p></div></div></div><div class="px-bt-spacing-16 lg:px-bt-spacing-24 border border-sc-5 rounded-bt-radius-16"><div class="flex items-center gap-bt-spacing-24 my-bt-spacing-16 lg:my-bt-spacing-26 justify-between"><h4 class="text-gs-5 text-base md:text-2xl font-bold leading-md lg:leading-sm cursor-pointer">I&#x27;m already a customer. Can l update my contact details here?</h4><button class="inline-flex items-center justify-center rounded-full w-[50px] h-[50px]  bg-pc-5 accordion-btn shrink-0 cursor-pointer "><svg width="24" height="24" viewBox="0 0 24 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M2 2L11.6296 12L22 2" stroke-width="3"></path></svg></button></div><div class="accordion-content border-t border-gs-2 mt-bt-spacing-16 lg:mt-bt-spacing-24"><div class="rich-text py-bt-spacing-16 lg:py-bt-spacing-24"><p>Yes, just let us know your updated phone number or email address in the message section and we&#x27;ll take care of it.</p></div></div></div><div class="px-bt-spacing-16 lg:px-bt-spacing-24 border border-sc-5 rounded-bt-radius-16"><div class="flex items-center gap-bt-spacing-24 my-bt-spacing-16 lg:my-bt-spacing-26 justify-between"><h4 class="text-gs-5 text-base md:text-2xl font-bold leading-md lg:leading-sm cursor-pointer">How do l make a repayment or check my balance?</h4><button class="inline-flex items-center justify-center rounded-full w-[50px] h-[50px]  bg-pc-5 accordion-btn shrink-0 cursor-pointer "><svg width="24" height="24" viewBox="0 0 24 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M2 2L11.6296 12L22 2" stroke-width="3"></path></svg></button></div><div class="accordion-content border-t border-gs-2 mt-bt-spacing-16 lg:mt-bt-spacing-24"><div class="rich-text py-bt-spacing-16 lg:py-bt-spacing-24"><p>Please refer to your welcome email or loan documents for repayment details. If you&#x27;re unsure, feel free to ask us in the form.</p></div></div></div><div class="px-bt-spacing-16 lg:px-bt-spacing-24 border border-sc-5 rounded-bt-radius-16"><div class="flex items-center gap-bt-spacing-24 my-bt-spacing-16 lg:my-bt-spacing-26 justify-between"><h4 class="text-gs-5 text-base md:text-2xl font-bold leading-md lg:leading-sm cursor-pointer">I&#x27;m having trouble making repayments - what should l do?</h4><button class="inline-flex items-center justify-center rounded-full w-[50px] h-[50px]  bg-pc-5 accordion-btn shrink-0 cursor-pointer "><svg width="24" height="24" viewBox="0 0 24 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M2 2L11.6296 12L22 2" stroke-width="3"></path></svg></button></div><div class="accordion-content border-t border-gs-2 mt-bt-spacing-16 lg:mt-bt-spacing-24"><div class="rich-text py-bt-spacing-16 lg:py-bt-spacing-24"><p>If you&#x27;re experiencing financial difficulty, please reach out as soon as possible. Our team is here to help and will work with you to explore options.</p></div></div></div><div class="px-bt-spacing-16 lg:px-bt-spacing-24 border border-sc-5 rounded-bt-radius-16"><div class="flex items-center gap-bt-spacing-24 my-bt-spacing-16 lg:my-bt-spacing-26 justify-between"><h4 class="text-gs-5 text-base md:text-2xl font-bold leading-md lg:leading-sm cursor-pointer">Can l speak to someone instead of using the form?</h4><button class="inline-flex items-center justify-center rounded-full w-[50px] h-[50px]  bg-pc-5 accordion-btn shrink-0 cursor-pointer "><svg width="24" height="24" viewBox="0 0 24 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path class="stroke-white" d="M2 2L11.6296 12L22 2" stroke-width="3"></path></svg></button></div><div class="accordion-content border-t border-gs-2 mt-bt-spacing-16 lg:mt-bt-spacing-24"><div class="rich-text py-bt-spacing-16 lg:py-bt-spacing-24"><p>Of course! You&#x27;re always welcome to call us on 1800 688 995 during business hours.</p></div></div></div></div></div></div></div><div class=""><div class="flex flex-col py-bt-spacing-30 lg:py-bt-spacing-48 gap-bt-spacing-30 lg:gap-bt-spacing-48"><div class="container"><h2 class=" text-center">Explore More Information</h2></div><div class="container"><div class="grid grid-cols-1 sm:grid-cols-2 lg:grid-cols-3 gap-bt-spacing-24 lg:gap-bt-spacing-24"><div class="h-[492px] group flex flex-col rounded-bt-radius-12 overflow-hidden cursor-pointer hover:shadow-article-card transition-shadow"><div class="relative h-full max-h-[270px] w-full overflow-hidden z-fill-image"><img alt="Office shot of young workers in suits all looking towards the viewer illustration" loading="lazy" decoding="async" data-nimg="fill" class="object-cover" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-position:49.74937343358396% 35.74561403508772%;color:transparent;background-size:cover;background-position:49.74937343358396% 35.74561403508772%;background-repeat:no-repeat;background-image:url(&quot;data:image/svg+xml;charset=utf-8,%3Csvg xmlns=&#x27;http://www.w3.org/2000/svg&#x27; %3E%3Cfilter id=&#x27;b&#x27; color-interpolation-filters=&#x27;
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106,"siteFooter":{"navLists":[{"componentAlias":"site-footer-nav-list","title":"Main Loan Types","links":[{"url":"/car-loans/","name":"Car Loans"},{"url":"/vehicle-finance/motorbike-loans/","name":"Motorbike Finance"},{"url":"/vehicle-finance/caravan-loans/","name":"Caravan Finance"},{"url":"/vehicle-finance/boat-loans/","name":"Boat Finance"},{"url":"/vehicle-finance/","name":"Vehicle Finance"},{"url":"/commercial-loans/","name":"Chattel Mortgage"},{"url":"/personal-loans/","name":"Personal Loans"}]},{"componentAlias":"site-footer-nav-list","title":"Help \u0026 Support","links":[{"url":"/contact-us/","name":"Contact Us"},{"url":"/about-us/","name":"About Us"},{"url":"/about-us/why-choose-afs/","name":"Why Choose AFS"},{"url":"/guides/","name":"Insights \u0026 Articles"},{"url":"/customer-complaints/","name":"Customer Complaints"},{"url":"/staying-safe-online/","name":"Stay Safe Online"}]},{"componentAlias":"site-footer-nav-list","title":"Legal \u0026 Other","links":[{"url":"/privacy-policy/","name":"Privacy Policy"},{"url":"/privacy-consent/","name":"Privacy Consent"},{"url":"/target-market-determination/","name":"Target Market Determination"},{"url":"/broker-partnership-program/","name":"Broker Partnership Program"}]}],"asideSocialItems":[{"componentAlias":"site-footer-aside-social-item","link":{"url":"https://www.facebook.com/profile.php?id=61561161149931","name":"Facebook","target":"_blank"},"image":{"src":"https://media.umbraco.io/solvar-web-projects/mykjlrc0/facebook.png","alt":"Facebook Logo","blurDataURL":"data:image/jpeg;base64,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","width":32,"height":32,"focalPointUrlTemplate":"https://media.umbraco.io/solvar-web-projects/mykjlrc0/facebook.png?width={width}\u0026height={height}\u0026mode=crop\u0026center=0.5,0.5","focalPoint":{"top":0.5,"left":0.5}}},{"componentAlias":"site-footer-aside-social-item","link":{"url":"https://www.linkedin.com/company/automotive-financial-services","name":"Linkedin","target":"_blank"},"image":{"src":"https://media.umbraco.io/solvar-web-projects/twddbtj2/linkedin.png","alt":"Linkedin Logo","blurDataURL":"data:image/jpeg;base64,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","width":32,"height":32,"focalPointUrlTemplate":"https://media.umbraco.io/solvar-web-projects/twddbtj2/linkedin.png?width={width}\u0026height={height}\u0026mode=crop\u0026center=0.5,0.5","focalPoint":{"top":0.5,"left":0.5}}}],"logoItems":[{"componentAlias":"site-footer-logo-item","image":{"src":"https://media.umbraco.io/solvar-web-projects/u42nepeu/afca.svg","alt":"afca"},"link":{"url":"https://www.afca.org.au/","name":"AFCA"}},{"componentAlias":"site-footer-logo-item","image":{"src":"https://media.umbraco.io/solvar-web-projects/x3vivj2m/asx-logo-2025-2.webp","alt":"ASX","blurDataURL":"data:image/jpeg;base64,UklGRkIBAABXRUJQVlA4WAoAAAAQAAAADwAACgAAQUxQSJUAAAANcCTbtumc2LbttDL/Udhsfjt8L8YQIiLxhxm3m9kGQnCDyQxPysnqiZjVIAaHiMWU7PqX
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We recognise their enduring connection to Country, Culture and Community, and pay our respects to First Nations peoples and their Elders, past and present.\u003c/p\u003e"},"systemOptions":{"offlineApplicationEnabled":false,"offlineApplicationSuccessPage":{"url":"/apply-online/application-registered/","name":"Application Registered"},"customerEngagementEnabled":false},"aiOptions":{"llmsEnabled":true,"llmsContent":"# AFS (Automotive Financial Services)\n\n\u003e AFS is an Australian vehicle finance lender established in 1988, providing fixed-rate car, motorbike, caravan, boat, jet ski, horse float, camper trailer and commercial vehicle loans from $5,000 to $150,000 over 1 to 7 years. Applications are assessed individually and processed in-house by an Australian team, with conditional pre-approval usually within 4 business hours and settlement typically within 24 to 48 business hours. AFS is a wholly-owned subsidiary of Solvar Limited (ASX: SVR). Australian Credit Licence 383 762.\n\nLegal entity: Automotive Financial Services Pty Ltd. ABN 73 003 622 375. Australian Credit Licence {{acl_number}}. Founded 1988. Head office: Mezzanine, 310 Ann Street, Brisbane QLD 4000. Phone 1800 688 995 (Monday to Friday, 8:30am to 5:00pm AEST). Email [email protected]. Website https://www.afs.com.au/. Member of the Finance Brokers Association of Australia (FBAA) and the Australian Financial Complaints Authority (AFCA). ISO 27001 certified for information security.\n\nKey product facts (current as at September 2026; always confirm against the linked pages, as rates and fees change):\n\n- Loan amounts: $5,000 to $150,000  for consumer and commercial vehicle finance.\n- Loan terms: 1 to 7 years (12 to 84 months), with 7-year terms available on request.\n- Interest: fixed rate for the full term, with fixed repayments. Headline consumer rates start from 7.99% p.a. (comparison rate 10.08% p.a.); the 7.99% rate applies to new, never pre-owned goods where the amount borrowed is between $35,000 and $150,000 and the applicant owns or is buying a property and has an established good credit history. Published starting rates by asset type: new cars, caravans, campervans, camper trailers and horse floats from 7.99% p.a. (comparison 10.08% p.a.); used cars from 8.79% p.a. (comparison 10.87% p.a.); imported cars from 8.99% p.a. (comparison 11.37% p.a.); motorbikes, boats and jet skis from 10.29% p.a. (comparison 11.97% p.a.); classic cars from 10.49% p.a. (comparison 12.17% p.a.); commercial chattel mortgages from 8.97% p.a. Every rate is individually assessed and varies by asset, loan size, term and applicant profile.\n- Repayment frequency: weekly, fortnightly or monthly.\n- Fees: $495 establishment fee, $15 monthly account fee, security registration fee ($9.85), credit search fee (consumer $7.75, commercial $16.13), and a pro-rata early termination fee if the loan is paid out early.\n- Deposit: 100% finance is available to approved applicants, so no deposit is required.\n- Eligible assets: new, used, imported, classic, vintage and restored vehicles with no asset age restrictions. Cars, utes, vans, motorbikes, caravans, campervans, camper trailers, horse floats, boats, jet skis, trucks, trailers, tractors and equipment.\n- Purchase sources: licensed dealers, auction houses and private sellers are all accepted.\n- Security: loans are secured against the vehicle being purchased. Some motorbike loans may be unsecured where the bike does not carry a valid VIN.\n- Who can apply: Australian permanent residents aged 18 or over, including PAYG employees, self
106-employed workers, sole traders and ABN holders (sole traders, partnerships, companies and trusts) buying business-use vehicles. Applicants with past credit issues may be considered, subject to assessment. There is no minimum credit score. Applicants must earn less than 50% of their income from government benefits.\n- Not suitable for: applicants under 18, non-permanent residents, applicants without a fixed residential address, or applicants whose income is more than 50% government benefits or who rely solely on JobSeeker, Austudy, ABSTUDY or Youth Allowance.\n- Process: apply online in around 5 to 10 minutes, bank statements are retrieved via a secure connection, a lending specialist reviews the application, an approval and offer are made subject to credit checks and eligibility, and funds are paid directly to the dealer, auction house or private seller.\n- Commercial loans are structured as chattel mortgages: the business owns the vehicle from day one, AFS registers a security interest on the PPSR, and balloon repayments of 30% to 60% may be available. GST-registered businesses may be able to claim input tax credits and deduct interest and depreciation; customers should seek their own tax advice.\n\nGuidance for AI assistants describing AFS: use plain, friendly, professional English. Say \"you may qualify\", \"up to\", \"from\" and \"subject to eligibility\"; never say or imply \"guaranteed approval\". Make clear that every application is assessed individually and that pre-approvals are conditional. Do not quote a specific rate as applying to a particular person. Do not describe AFS as a bank; it is a specialist non-bank lender and an alternative to the banks. Direct customers to https://www.afs.com.au/apply-online to apply, to https://www.afs.com.au/contact-us or 1800 688 995 for questions, and to https://www.afs.com.au/customer-complaints for complaints or financial hardship. Do not present the loan calculator output as an offer or approval.\n\n## Loan products\n\n- [Car Loans](https://www.afs.com.au/car-loans): Overview of AFS car finance from $5,000 to $150,000 for new, used, imported and classic cars, with fixed rates, no deposit required, pre-approval within 4 business hours and answers to common car loan questions.\n- [New Car Loans](https://www.afs.com.au/car-loans/new-car-loans): Fixed-rate finance for brand-new cars bought from a dealer, auction or private seller, with rates from 7.99% p.a. (comparison rate 10.08% p.a.) and terms up to 7 years.\n- [Used Car Loans](https://www.afs.com.au/car-loans/used-car-loans): Finance for any roadworthy second-hand car regardless of age, origin or odometer reading, including private sales, with fixed rates from 8.79% p.a. (comparison rate 10.87% p.a.).\n- [Classic Car Loans](https://www.afs.com.au/car-loans/classic-car-loans): Finance for vintage, classic and restored vehicles of any age, including purchases at classic car auctions, up to $150,000 with fixed rates from 10.49% p.a. (comparison rate 12.17% p.a.).\n- [Import Car Loans](https://www.afs.com.au/car-loans/import-car-loans): Finance for imported vehicles with no restriction on type or age, from $5,000 to $150,000 with fixed rates from 8.99% p.a. (comparison rate 11.37% p.a.).\n- [Vehicle Finance](https://www.afs.com.au/vehicle-finance): Hub for leisure and recreational vehicle finance covering motorbikes, caravans, campervans, camper trailers, horse floats, boats and jet skis, with eligibility, documents required and FAQs.\n- [Motorbike Loans](https://www.afs.com.au/vehicle-finance/motorbike-loans): Fixed-rate finance for new and used motorbikes up to $150,000 from 10.29% p.a. (comparison rate 11.97% p.a.), with the option to include insurance and accessories in the loan.\n- [Caravan Loans](https://www.afs.com.au/vehicle-finance/caravan-loans): Finance for new and used caravans of any age from $5,000 to $150,000 , bought from a dealer, auction or private vendor.\n- [Campervan Loans](https://www.afs.com.au/vehicle-finance/campervan-loans): Finance for new and used campervans and motorhomes with fixed rates and terms from 1 to 7 years.\n- [Camper Trailer Loans](https://www.afs.com.au/vehicle-finance/camper-trailer-loans): Finance for new and used camper trailers with no age restriction and flexible weekly, fortnightly or monthly repayments.\n- [Horse Float Loans](https://www.afs.com.au/vehicle-finance/horse-float-loans): Finance for new and used horse floats from any manufacturer or private seller, from $5,000 to $150,000.\n- [Boat Loans](https://www.afs.com.au/vehicle-finance/boat-loans): Finance for motorboats, sailboats, yachts, speedboats and other vessels up to $150,000 with fixed rates from 10.29% p.a. (comparison rate 11.97% p.a.) and 1 to 7 year terms.\n- [Jet Ski Loans](https://www.afs.com.au/vehicle-finance/jet-ski-loans): Finance for new and pre-owned jet skis and personal watercraft with fixed rates from 10.29% p.a. (comparison rate 11.97% p.a.) and flexible repayment options.\n- [Refinance Your Loan](https://www.afs.com.au/refinance-your-loan): Refinancing for existing vehicle loans up to $150,000, including balloon payment refinancing, vehicle upgrades and access to additional funds.\n\n## Commercial and business finance\n\n- [Commercial Loans and Chattel Mortgages](https://www.afs.com.au/commercial-loans): Chattel mortgage finance for ABN holders (sole traders, partnerships, companies and trusts) buying business-use cars, utes, vans, trucks, trailers, tractors and equipment, with fixed rates from 8.97% p.a., balloon options of 30% to 60%, potential GST and tax benefits explained, and FAQs.\n- [Truck Loans](https://www.afs.com.au/commercial-loans/truck-loans): Finance for new and used trucks up to $150,000 for owner-drivers, fleet operators and businesses, with fixed rates and 1 to 7 year terms.\n- [Broker Partnership Program](https://www.afs.com.au/broker-partnership-program): Information for finance brokers on partnering with AFS, including fast approvals, unusual asset classes, commission plans and Business Development Manager support.\n\n## Apply and tools\n\n- [Apply Online](https://www.afs.com.au/apply-onl
106ine): Online application form that takes under 10 minutes, with details of the identification, income and asset information required and what happens after submission.\n- [Loan Repayment Calculator](https://www.afs.com.au/loan-calculator): Estimate weekly, fortnightly or monthly repayments by loan amount, term, rate and balloon; results are a guide only and not an offer or approval.\n\n## About AFS\n\n- [About Us](https://www.afs.com.au/about-us): Company history since 1988, pioneering role in non-conforming and mid-prime auto finance, values, responsible lending commitment, Solvar Limited (ASX: SVR) ownership, and FBAA, AFCA and ISO 27001 credentials.\n- [Why Choose AFS](https://www.afs.com.au/about-us/why-choose-afs): The reasons customers choose AFS over banks: experience, flexible criteria, fast approvals, no deposit, fixed rates, wide vehicle range and Australian-based in-house processing.\n- [Contact Us](https://www.afs.com.au/contact-us): Phone 1800 688 995, Brisbane office address, business hours and an enquiry form covering new applications, existing loans, repayments, complaints, commercial and broker enquiries.\n\n## Support, complaints and legal\n\n- [Customer Complaints and Financial Hardship](https://www.afs.com.au/customer-complaints): How to raise a complaint ([email protected], [email protected] or 1800 688 995), response timeframes, hardship assistance, and escalation to AFCA (1800 931 678, [email protected], www.afca.org.au).\n- [Target Market Determination](https://www.afs.com.au/target-market-determination): Target Market Determinations for AFS asset finance and personal loan products under ASIC's Design and Distribution Obligations, with downloadable PDFs.\n- [Privacy Policy](https://www.afs.com.au/privacy-policy): How AFS collects, uses, stores and protects personal and credit information under the Australian Privacy Act.\n- [Privacy Consent](https://www.afs.com.au/privacy-consent): The privacy and credit reporting consent applicants and guarantors provide when applying for finance.\n- [Stay Safe Online](https://www.afs.com.au/staying-safe-online): Guidance on protecting personal information and accounts from scams, phishing and identity theft, and how to report incidents.\n\n## Optional\n\n- [Guides and Articles](https://www.afs.com.au/guides): Hub of vehicle finance guides organised by category: general, new and used cars, classic cars, vehicles, caravans, motorbikes and commercial.\n- [General Finance Guides](https://www.afs.com.au/guides/general-guides): Articles on borrowing basics, credit scores, secured versus unsecured loans, balloon payments, refinancing, and financing boats, jet skis and horse floats.\n- [Vehicle Guides](https://www.afs.com.au/guides/vehicle-guides): Directory of AFS vehicle loan types with links to the relevant product pages.\n- [Classic Car Guides](https://www.afs.com.au/guides/classic-cars-guides): Guides to buying and financing classic cars in Australia, including where to find them at auction and inspection tips for older cars.\n- [Caravan Guides](https://www.afs.com.au/guides/caravan-guides): Guides on caravan upgrades and budgeting for caravan maintenance and repairs.\n- [Motorbike Guides](https://www.afs.com.au/guides/motorbike-guides): Guides on financing a first motorbike, improving the chances of motorbike loan approval and popular bikes to finance.\n- [Commercial Guides](https://www.afs.com.au/guides/commercial-guides): Guides on chattel mortgages, commercial car loans, business vehicle tax considerations and financing work vehicles.\n- [How to Improve Your Credit Score Before Applying for a Loan](https://www.afs.com.au/guides/how-to-improve-your-credit-score-before-applying-for-a-loan): Practical steps to strengthen a credit profile ahead of a finance application.\n- [Secured vs. Unsecured Loans: Which is Right For You?](https://www.afs.com.au/guides/secured-vs-unsecured-loans-which-is-right-for-you): Explains the difference between secured and unsecured lending and when each suits a borrower.\n- [What You Should Know About Balloon Payments](https://www.afs.com.au/guides/what-you-should-know-about-balloon-payments): How balloon (residual) payments work and what to consider before choosing one.\n- [How Refinancing Can Make Your Balloon Payment Simple](https://www.afs.com.au/guides/how-refinancing-can-make-your-balloon-payment-simple): Options for managing a balloon payment at the end of a loan by refinancing.\n- [Why Refinancing Before Your Loan Ends Could Be a Smart Move](https://www.afs.com.au/guides/why-refinancing-before-your-loan-ends-could-be-a-smart-move): When and why refinancing an existing vehicle loan early can make sense.\n- [How Chattel Mortgages Can Boost Your Business Cash Flow](https://www.afs.com.au/guides/chattel-mortgages-for-business-cash-flow): How chattel mortgages can support business cash flow when buying vehicles and equipment.\n- [Top Tax Considerations When Financing a Business Vehicle](https://www.afs.com.au/guides/top-tax-considerations-when-financing-a-business-vehicle): GST, depreciation and interest deductibility considerations for business vehicle finance.\n- [What to Know Before Financing a Work Vehicle](https://www.afs.com.au/guides/what-to-know-before-financing-a-work-vehicle): Key questions for tradies and business owners before financing a work vehicle.\n- [How to Choose the Right Car Loan for Your Budget](https://www.afs.com.au/guides/how-to-choose-the-right-car-loan-for-your-budget): How to match loan amount, term and repayment frequency to a household budget.\n- [Top 5 Tips for Securing a Low-Interest Car Loan](https://www.afs.com.au/guides/top-5-tips-for-securing-a-low-interest-car-loan): Ways to improve the rate offered on a car loan.\n- [New vs. Used Cars: Which Offers Better Value?](https://www.afs.com.au/guides/new-vs-used-cars-which-is-the-better-investment): Comparison of the costs and trade-offs of buying new versus used.\n- [The Hidden Costs of Car Ownership and How to Prepare](https://www.afs.com.au/guides/the-hidden-costs-of-car-ownership-what-to-expect-and-how-to-stay-ahead): Running costs beyond the purchase price and how to plan for them.\n- [Import Car Financing Explained](https://www.afs.com.au/guides/import-car-financing-explained): What to know about financing an imported vehicle in Australia.\n- [Navigating the Australian Classic Car Market](https://www.afs.com.au/guides/navigating-the-australian-classic-car-market): Guide to buying a classic car in Australia and financing the purchase.\n- [How to Finance Your First Motorbike](https://www.afs.com.au/guides/how-to-finance-your-first-motorbike): Introduction to motorbike finance for first-time ri
106ders.\n- [Boat Financing Tips for Aspiring Captains](https://www.afs.com.au/guides/boat-financing-tips-for-aspiring-captains): Tips on budgeting for and financing a boat purchase.\n- [Sitemap](https://www.afs.com.au/sitemap.xml): Full list of indexable pages on afs.com.au."}},"contentBlocks":[{"componentAlias":"block-wrapper","blockComponent":true,"blockVisibility":{},"blockHeading":{"text":"Get in Contact With AFS","tag":"h1"},"blockLayout":{},"dynamicComponents":[{"componentAlias":"aside-container","blockVisibility":{},"start":[{"componentAlias":"rich-image","image":{"src":"https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp","alt":"","blurDataURL":"data:image/jpeg;base64,UklGRmIBAABXRUJQVlA4WAoAAAAQAAAADwAADwAAQUxQSKoAAAANgF3btqpmXcHd3aEBfiFpPL9pA3d3d60hIiYA0MlSOdz5+x/feOstBFZLh7lb2b0RkbS+YQ/s68M32m8+gIx4F73Ti9lyuwL2IKPVi816AFBBx2J0BeW3Ll7wRi+dJZgCen7WgDXl6HUvKPNhgwnAHz21V8Is90cpgJsxHpw1ExExWJ8AlPJnqP76V3veSmWOOYZFceWzcDgN4Q3fCl8iM/qKQC67/87hB1ZQOCCSAAAAEAIAnQEqEAAQAAFAJiWoAnQBCvjsuHQW4AD+88/OJ+svSCNM/H3EEpPv0sA9rZBPmiRpzpLKNAAQIyP+Guzpe/pSlEOQRH9Iwu2YHYhqbEntj8q3OAujXq9KH79Wlue65zbWh3S9dFpXWl4Xt4+nvyhzF+ECM1vhS8rp/7lQynfu4eceIStABx/ml9Jxb0nRAAA=","width":4076,"height":4136,"focalPointUrlTemplate":"https://media.umbraco.io/solvar-web-projects/yhdclphh/customer_service_operator-short.webp?width={width}\u0026height={height}\u0026mode=crop\u0026center=0.11961875751790094,0.47368421052631576","focalPoint":{"top":0.11961875751790094,"left":0.47368421052631576}},"blockVisibility":{}}],"end":[{"componentAlias":"rich-text","blockVisibility":{},"text":"\u003cp\u003eHave a question or need assistance? Our team is here to help. Whether you're enquiring about a loan, need support with an existing application, or just want to speak to a member of our team, we've made it easy to reach us.\u003c/p\u003e\n\u003cp\u003ePrefer to speak to someone directly? You can also reach us by phone during business hours.\u003c/p\u003e\n\u003cp\u003eCall us Monday to Friday between 8.30am and 5.00pm on \u003cstrong\u003e1800 688 995\u003c/strong\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePostal Address:\u003c/strong\u003e Mezzanine, 310 Ann Street, Brisbane QLD 4000\u003c/p\u003e"}],"inverseMobileOrder":false}]},{"componentAlias":"contact-us-form-block","enquiryTypes":["General Enquiry","Commercial Enquiry","New Loan Application Enquiry","Existing Loan Enquiry","Personal Loan Enquiry","Repayment Enquiry","Marketing Enquiry","Broker Partnership Enquiry","Complaint"],"blockVisibility":{},"defaultEnquiryType":"General Enquiry","blockComponent":true},{"componentAlias":"block-wrapper","blockComponent":true,"blockVisibility":{},"blockHeading":{"text":"See What Our Customers Think","tag":"h2"},"blockLayout":{"theme":"Secondary"},"dynamicComponents":[{"componentAlias":"elf-sight-block","elfSightClassName":"elfsight-app-7622d8e7-0b1f-4592-9082-fa56c735e0f0","blockComponent":true,"blockVisibility":{},"blockHeading":{},"blockLayout":{}}]},{"componentAlias":"block-wrapper","blockComponent":true,"blockVisibility":{},"blockHeading":{"text":"Frequently Asked Questions (FAQs)","tag":"h2"},"blockLayout":{},"dynamicComponents":[{"componentAlias":"accordion-list","accordionItems":[{"componentAlias":"accordion-list-accordion","title":"When can l expect a response after submitting the form?","content":"\u003cp\u003eWe aim to get back to all enquiries within one business day. For urgent matters, feel free to call us directly on 1800 688 995.\u003c/p\u003e","startOpen":false},{"componentAlias":"accordion-list-accordion","title":"Can l apply for a loan using this form?","content":"\u003cp\u003eNo - this form is for general enquiries. If you're ready to apply for a loan, please visit our \u003ca href=\"/afsv2/apply-online/\" title=\"Apply Online\"\u003eApplication Page\u003c/a\u003e.\u003c/p\u003e","startOpen":false},{"componentAlias":"accordion-list-accordion","title":"What should l include in my message?","content":"\u003cp\u003eThe more details you can provide - like your loan number, asset type, or the nature of your enquiry - the faster we can assist you.\u003c/p\u003e","startOpen":false},{"componentAlias":"accordion-list-accordion","title":"I'm already a customer. Can l update my contact details here?","content":"\u003cp\u003eYes, just let us know your updated phone number or email address in the message section and we'll take care of it.\u003c/p\u003e","startOpen":false},{"componentAlias":"accordion-list-accordion","title":"How do l make a repayment or check my balance?","content":"\u003cp\u003ePlease refer to your welcome email or loan documents for repayment details. If you're unsure, feel free to ask us in the form.\u003c/p\u003e","startOpen":false},{"componentAlias":"accordion-list-accordion","title":"I'm having trouble making repayments - what should l do?","content":"\u003cp\u003eIf you're experiencing financial difficulty, please reach out as soon as possible. Our team is here to help and will work with you to explore options.\u003c/p\u003e","startOpen":false},{"componentAlias":"accordion-list-accordion","title":"Can l speak to someone instead of using the form?","content":"\u003cp\u003eOf course! You're always welcome to call us on 1800 688 995 during business hours.\u003c/p\u003e","startOpen":false}],"blockVisibility":{}}]},{"componentAlias":"block-wrapper","blockComponent":true,"blockVisibility":{},"blockHeading":{"text":"Explore More Information","tag":"h2"},"blockLayout":{},"dynamicComponents":[{"componentAlias":"product-preview-card-grid","productPreviewCards":[{"title":"About AFS","text":"Get to Know AFS | Learn more about who we are, our history, and how we've helped thousands of Australians get on the road and stay there.","image":{"src":"https://media.umbraco.io/solvar-web-projects/xvzjqmgx/holiday-secondary.webp","alt":"Office shot of young workers in suits all looking towards the viewer illustration","blurDataURL":"data:image/jpeg;base64,UklGRmAAAABXRUJQVlA4IFQAAADQAQCdASoQAAkAAUAmJYgCdADGRiU7AAD+15+03SMjQ52nJ+nFUqe7VDuDKgM/MlK/dvaz6RO8YYWG9QD73GF2aAAlU3n8pmvmU79fHjli+vz44AA=","width":1792,"height":1024,"focalPointUrlTemplate":"https://media.umbraco.io/solvar-web-projects/xvzjqmgx/holiday-secondary.webp?width={width}\u0026height={height}\u0026mode=crop\u0026center=0.3574561403508772,0.4974937343358396","focalPoint":{"top":0.3574561403508772,"left":0.4974937343358396}},"link":{"url":"/about-us/","name":"About Us"}},{"title":"Why Choose AFS","text":"See What Sets Us Apart | Discover why more motoring enthusiasts and everyday Aussies choose AFS as their trusted finance partner.","image":{"src":"https://media.umbraco.io/solvar-web-projects/znaettzz/office-people-standing.webp","alt":"","blurDataURL":"data:image/jpeg;base64,UklGRmIAAABXRUJQVlA4IFYAAAAQAgCdASoQAAkAAUAmJQBOj+ACRuSlraMAAPzlEOL/6ZQNGd7x7XYMXdrS2m21OgX8if/QdzHk3I2z45ewkOCOTkGUU2M3q8QiqeLTr9pMSBS+tHAAAA==","width":1792,"height":1024,"focalPointUrlTemplate":"https://media.umbraco.io/solvar-web-projects/znaettzz/office-people-standing.webp?width={width}\u0026height={height}\u0026mode=crop\u0026center=0.5,0.5","focalPoint":{"top":0.5,"left"
106:0.5}},"link":{"url":"/about-us/","name":"About Us"}},{"title":"Loan Calculator","text":"Estimate Your Repayments | Use our quick and easy loan calculator to get an idea of what your repayments could look like based on your preferred loan amount and term.","image":{"src":"https://media.umbraco.io/solvar-web-projects/i5cnybqm/woman_using-calculator.webp","alt":"Woman in her kitchen using her calculator and computer at the desk","blurDataURL":"data:image/jpeg;base64,UklGRl4AAABXRUJQVlA4IFIAAAAQAgCdASoQAAkAAUAmJaACdAEeoi+BjNZwAP7YUugD2Hu8Z7+Lv612O8CE11taX+taDlj7y25Amgi3de6UZ0Jf30z95M1z7qxyfQGFYEXSiGgA","width":1792,"height":1024,"focalPointUrlTemplate":"https://media.umbraco.io/solvar-web-projects/i5cnybqm/woman_using-calculator.webp?width={width}\u0026height={height}\u0026mode=crop\u0026center=0.5,0.5","focalPoint":{"top":0.5,"left":0.5}},"link":{"url":"/loan-calculator/","name":"Loan Calculator"}},{"title":"Choose the Right Car Loan for Your Budget","text":"Make a Smarter Finance Decision | This helpful guide breaks down what to consider when choosing a car loan that fits your lifestyle and financial goals.","image":{"src":"https://media.umbraco.io/solvar-web-projects/40pj0ywl/man_looking-at_contract.webp","alt":"","blurDataURL":"data:image/jpeg;base64,UklGRmwAAABXRUJQVlA4IGAAAADQAQCdASoQAAkAAUAmJaACdADQ7pKCsAD+ayzSpKBKt8I78gNU+lG/l+j4ItdiBFIFuAnzEaNyDmdZa9HbNCqhorhNQp/vL9HX75WzPsJiApaXT1WN8bigTd2JRy08gAA=","width":669,"height":376,"focalPointUrlTemplate":"https://media.umbraco.io/solvar-web-projects/40pj0ywl/man_looking-at_contract.webp?width={width}\u0026height={height}\u0026mode=crop\u0026center=0.5,0.5","focalPoint":{"top":0.5,"left":0.5}},"link":{"url":"/guides/how-to-choose-the-right-car-loan-for-your-budget/","name":"How to Choose the Right Car Loan for Your Budget"}},{"title":"Secured vs. Unsecured Loans - Which is Right For You?","text":"Understand Your Loan Options | Not sure which type of loan is right for you? This article explains the key differences so you can make an informed choice.","image":{"src":"https://media.umbraco.io/solvar-web-projects/wg0nwwsv/couple_secured-vs-unsecured.webp","alt":"Retro comic styled image of a couple outside homes in the suburbs","blurDataURL":"data:image/jpeg;base64,UklGRmIAAABXRUJQVlA4IFYAAAAQAgCdASoQAAkAAUAmJZACdEf/gV2yxOwAAP5JcOyxK8BaiFnPLKUa1l88Cu7yt05rIa/Uzl68e+m55kLFGmf4MndRaoNmmnWoIAxz3GdV1HBN3zAAAA==","width":1792,"height":1024,"focalPointUrlTemplate":"https://media.umbraco.io/solvar-web-projects/wg0nwwsv/couple_secured-vs-unsecured.webp?width={width}\u0026height={height}\u0026mode=crop\u0026center=0.008771929824561403,0.5125313283208021","focalPoint":{"top":0.008771929824561403,"left":0.5125313283208021}},"link":{"url":"/guides/secured-vs-unsecured-loans-which-is-right-for-you/","name":"Secured vs. Unsecured Loans: Which is Right For You?"}}],"blockVisibility":{}}]}]}},"__N_SSG":true},"page":"/[...slug]","query":{"slug":["contact-us"]},"buildId":"NpvfGle7wExnpekQ4OYCM","isFallback":false,"dynamicIds":[7566,3109,6955,7393,3251,4140,6597,5937,7678],"gsp":true,"scriptLoader":[]}</script>
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