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63 64<noscript> 65<a href="https://www.browsealoud.com/" target="_blank"> 66</a> 67</noscript> 68</div> 69<ul id="accessibility"> 70<li><a href="accessiblity-page">Accessibility</a></li> 71<li><a href="#" class="textonly_off">Text only</a></li> 72<li><a href="#" class="high_contrast_off">High Contrast</a></li> 73</ul> 74<div id="textsize"> 75<span>Text size: 76<em id="ts-small" class="decreaseFont"><a href="#">A</a></em> 77<em id="ts-medium" class="normalFont"><a href="#">A</a></em> 78<em id="ts-large" class="increaseFont"><a href="#">A</a></em> 79</span> 80</div> 81</div><!--block--> 82</div><!--wrapper--> 83</div><!--metalinks--> 84<div class="wrapper"> 85<div id="navigation" class="node291 nodepage"> 86<ul class="nav"><li class="menu-331 active-trail first"><a href="home" title="Home">Home</a></li> 87<li class="menu-585"><a href="location-map" title="Map">Map</a></li> 88<li class="menu-1761"><a href="what-we-do" title="What we do">What we do</a></li> 89<li class="menu-584"><a href="who-we-are" title="Who we are">Who we are</a></li> 90 91<li class="menu-337"><a href="E.S.Clydebank 64-65" title="Housing">Housing</a></li> 92<li class="menu-339"><a href="Hibs Sc 64-65" title="Get Involved">Get Involved</a></li> 93<li class="menu-835"><a href="Original Players" title="Jobs">Jobs</a></li> 94<li class="menu-1680 last"><a href="contact-details" title="All our contact details">Contact Us</a></li> 95</ul></div><!--navigation--> 96<div id="introarea"> 97<div class="wrapper"> 98<div class="aside"> 99<div id="branding"> 100<h2 id="logo"><a href="/" title="Home">Clydebank Housing Programme Association - More than just a landlord</a></h2> 101<h3>Clydebank Housing Programme Association</h3> 102<h4>Improving Scottish Housing</h4> 103</div> 104</div><!--aside--> 105<div class="content"> 106<div id="block-views-page_img-block_1" class="block block-views"> 107<div id="slideshow"> 108 <div class="views-row views-row-1 views-row-odd views-row-first views-row-last"> 109<img src="sites/default/files/imagecache/605x290/images/accessiblity-photo.jpg" alt="Nigerian Welcome " title="" width="605" height="290" class="imagecache imagecache-605x290 imagecache-default imagecache-605x290_default"/> 110 </div> 111</div><!--slideshow--> 112</div><!--block--></div><!--content--> 113</div><!--wrapper--> 114</div><!--introarea--> 115<div id="calltoaction"> 116<div id="block-jump-menu-secondary-links" class="block block-jump"> 117<form action="accessiblity-page" accept-charset="UTF-8" method="post" id="jump-quickly-form-1" class="jump-quickly"> 118<div><div class="container-inline"><div class="form-item" id="edit-jump-goto-wrapper"> 119 <select name="jump_goto" class="form-select" id="edit-jump-goto"><option value="node/1">What would you like to do today?</option><option value="https://www.allpayments.net">Pay my rent online</option><option value="https://www.clydebankprogrammesonline.co.uk/repairs">Report a repair</option><option value="node/116">Apply for housing</option><option value="node/127">Apply for a job</option><option value="node/141">Comments, compliments & complaints</option><option value="node/103">Donate or buy furniture</option><option value="node/95">Get advice about money matters</option><option value="https://openaccess.clydebankprogrammesonline.co.uk/scripts/cgiip.exe/WService=live-openaccess/ibsxmlpr.p?docid=contlogin">Contractor Portal</option><option value="https://www.clydebankprogrammesonline.co.uk/node/143">Find our offices</option><option value="node/211">Report Anti-Social Behaviour</option><option value="https://www.clydebankprogrammesonline.co.uk/your-coordinators">Contact your Co-ordinator</option></select> 120</div> 121<input type="submit" name="op" id="edit-submit" value="Go" class="form-submit"/> 122</div><input type="hidden" name="form_build_id" id="form-LpjNl-oBvPGO58FRVqNwBsU1KCzPKfy39pTH0rV8gyA" value="form-LpjNl-oBvPGO58FRVqNwBsU1KCzPKfy39pTH0rV8gyA"/> 123<input type="hidden" name="form_id" id="edit-jump-quickly-form-1" value="jump_quickly_form_1"/> 124</div></form> 125</div><!--block--><div id="block-search-0" class="block block-search"> 126<form action="accessiblity-page" accept-charset="UTF-8" method="post" id="search-block-form"> 127<div><div class="container-inline"> 128 <div class="form-item" id="edit-search-block-form-1-wrapper"> 129 <label for="edit-search-block-form-1">Search this site: </label> 130 <input type="text" maxlength="128" name="search_block_form" id="edit-search-block-form-1" size="15" value="" title="Site search" class="form-text"/> 131</div> 132<input type="submit" name="op" id="edit-submit-1" value="Search" class="form-submit"/>
133<input type="hidden" name="form_build_id" id="form-lvecMf0SGSQY_gzAGEN0py87ekUyWZhh3oVBOW8Wwl4" value="form-lvecMf0SGSQY_gzAGEN0py87ekUyWZhh3oVBOW8Wwl4"/> 134<input type="hidden" name="form_id" id="edit-search-block-form" value="search_block_form"/> 135</div> 136</div></form> 137</div><!--block--><div id="block-block-3" class="block block-block"> 138<span><em>Call us on:</em> 08871 222 2254</span><div class="small">24 hour local rate number</div> 139</div><!--block--> 140</div><!--calltoaction--> 141<div id="breadcrumbs"> 142<ul><li id="home"><a href="/">Home</a></li><li><a href="home" title="Home">Home</a></li><li>Accessiblity</li></ul> 143</div><!--breadcrumbs--> 144</div> 145<div id="mainsection" class="node 291 page_detail numeric"> 146<div class="wrapper"> 147<div class="content"> 148<h1>Accessiblity</h1> 149<p>Many people find information difficult or even impossible to understand simply because of the way they are designed. Impact aims to make all our services and sites as accessible as possible.</p> 150<p><strong>Latest News - “Ramadhan Mubarak”</strong></p> 151<p>“The very best wishes to our Muslim customers/staff/colleagues for the holy month of Ramadhan”. To find out anymore information please see our link on the right hand side to the Ramadhan Factsheet.</p> 152<p><strong>Using Our Website</strong></p> 153<p>Please use the icons at the top right of the homepage to change text size, font, use Browse aloud or change the format to text only.</p> 154<p> This website is also speech-enabled, which means that if you find it difficult to read the website, you can actually listen to it. Browsealoud is free software which you download onto your computer, when you have installed it as you move the cursor over the text the words are read out to you. You can customise the settings, for example to highlight the text as you go, or to change the voice to something you prefer. <a href="https://www.browsealoud.co.uk/page.asp?pg_id=80004">Please use this link to download the BROWSEALOUD software.</a></p> 155<p><strong>Communicating With Us</strong></p> 156<p><strong>Hearing Impairment/ Speech Impairment</strong></p> 157<p><strong>Type talk</strong>-If you have difficulty hearing or a speech impairment you can contact us using Type talk by prefixing 18001 in front of the number you are calling.</p> 158<p><strong>British Sign Language Interpreter Service</strong>- Impact can book a BSL translator through West Dunbartonshire Deaf Association to assist a face to face meeting.</p> 159<p><strong>Hearing Loops</strong>- All Impact reception areas have fixed induction loops to ensure that hearing aid wearers can use the T setting on their hearing aid to hear the staff member better. Also, all offices, schemes and staff who work in people’s homes have portable induction loops that can be used anywhere. If this would be of benefit to you, please let us know.</p> 160<p> <strong>Visually Impairment</strong></p> 161<p> We are able to provide our written documents in an alternative format such as Large print, Braille or Audio tape. Please contact any of our offices to receive information in one of these formats.</p> 162<p><strong>English not your first language?</strong></p> 163<p>Impact subscribes and uses Languageline. This is a service that offers fast access to a telephone interpreter service in over 100 languages. It can be used to translate when someone is with an Impact staff member or when we are receiving or making a telephone call to a person who does not speak English. All staff know how to use the service and details and help leaflets are available in all offices and schemes. </p> 164<p><img alt="" height="30" src="sites/default/files/editor-images/Welcome_0.jpg" width="123"/></p> 165<p><img alt="" height="30" src="sites/default/files/editor-images/Welcome 2.jpg" width="104"/></p> 166<p><img alt="" height="25" src="sites/default/files/editor-images/Welcome 3.jpg" width="123"/></p> 167<p><img alt="" height="25" src="sites/default/files/editor-images/Welcome 4.jpg" width="123"/></p> 168<p><img alt="" height="30" src="sites/default/files/editor-images/Welcome 5.jpg" width="97"/></p> 169<p><img alt="" height="29" src="sites/default/files/editor-images/Welcome 6.jpg" width="123"/></p> 170<p><img alt="" height="30" src="sites/default/files/editor-images/Welcome 7.jpg" width="113"/></p> 171<p><img alt="" height="25" src="sites/default/files/editor-images/Welcome 8.jpg" width="123"/></p> 172<p>We are pleased to offer the service of translating information we provide into another language. If you wish to easily translate information on our website into another language as you browse, we recommend that you use the Translate with live search features on the Internet Explorer 8 browser. To find out more about this we recommend that you visit <a href="https://windows.microsoft.com/en-us
172/windows/language-packs#lptabs=win7 " title="https://windows.microsoft.com/en-us/windows/language-packs#lptabs=win7 ">https://windows.microsoft.com/en-us/windows/language-packs#lptabs=win7 </a></p> 173<p><a href="https://www.accentgroup.org/Pages/howtousebrowsealoud.aspx" target="_blank">BrowseAloud</a> also features language translation tools</p> 174<p> <strong>Email Us</strong></p> 175<p> All our staff are able to deal with any customer service query via e-mail <a href="mailto:[email protected]">[email protected]. </a>You might find this useful if you prefer silent communication or if you find accessing the telephone difficult.</p> 176<p>Most importantly, if you need any help, please ask. Any Impact staff member will be willing to spend time in the office, on the phone or at your home to explain our services and how you can access them.</p> 177<p> </p> 178</div><!--content--> 179<div class="aside"> 180<div id="block-block-4" class="block block-block"> 181<ul id="actions" class="asidenav"> 182<li class="callus"><p>03448 736290</p></li> 183<li class="emailus"><a href="mailto:[email protected]">[email protected]</a></li> 184<li class="findus"><p>Nook Street, Clydebank<br/> 185West Dunbartonshire CA14 4EH</p> 186</li> 187</ul> 188</div><!--block--><div id="block-views-related_pages-block_1" class="block block-views"> 189<ul id="suppnav" class="asidenav"> 190<li class="views-row views-row-1 views-row-odd views-row-first"> 191<a href="equality-diversity">Equality & Diversity</a> 192</li> 193<li class="views-row views-row-2 views-row-even views-row-last"> 194<a href="Original Players">Jobs</a> 195</li> 196</ul> 197</div><!--block--><div id="block-views-documents-block_1" class="block block-views"> 198<ul> 199 <li> 200<span class="pdf"><a href="sites/default/files/documents/Ramadhan Factsheet 2013.pdf" target="_blank">RAMADHAN FACTSHEET</a></span> 201</li> 202 </ul> 203</div><!--block--></div><!--aside--> 204</div><!--wrapper--> 205</div><!--mainsection--> 206<div id="footer_1" class="wrapper"><div class="footer_inner"> 207<div id="block-block-1" class="block block-block"> 208<p>© Clydebank Housing Programme 2026-7 | <a href="https://helloguest.co.uk/locations/england/" target="_blank">HelloGuest </a> | <a href="dataprotection">Information about Data Protection</a></p> 209</div><!--block--> 210<div class="hydrant"><div class="white"><a href="https://www.hydrant.co.uk/" target="_blank" title="Hydrant | Drupal developers, mobile development, magento ecommerce Cumbria and Oxfordshire"><img src="hydrantwebsiteimages/hydrant_white.gif" alt="Hydrant | Drupal developers, mobile development, magento ecommerce Cumbria and Oxfordshire" width="44" height="18"></a></div></div> 211<div class="social_icons"><div class="inner"> 212<a href="https://www.facebook.com/clydebankhousing"><img src="sites/all/themes/impact/img/social/facebook.png" alt="Clydebank Housing on Facebook"/></a> 213<a href="https://www.flickr.com/photos/61212015@N03/"><img src="sites/all/themes/impact/img/social/flickr.png" alt="Clydebank Housing on Flickr"/></a> 214<a href="https://twitter.com/clydebankhousing/"><img src="sites/all/themes/impact/img/social/twitter.png" alt="Clydebank Housing on Twitter"/></a> 215<a href="https://www.youtube.com/user/impactha"><img src="sites/all/themes/impact/img/social/youtube.png" alt="Clydebank Housing on Youtube"/></a> 216</div></div> 217</div></div><!--footer--> 218<!--https://www.surveymonkey.com/s/JKK5M5G--> 219<a href="survey" rel="shadowbox;height=355;width=500" id="feedback-button" title="Website Survey">Feedback</a>
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