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1</head><body><div id="__next"><header class="header-area header-1"><div class="ba-header-top-area bg-theme"><div class="container"><div class="ba-header-top-content"><div class="row"><div class="col-xxl-6 col-xl-6 col-lg-6 col-md-6"><div class="city-selector" style="cursor:pointer;color:#fff"><style data-emotion="css vubbuv">.css-vubbuv{-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;width:1em;height:1em;display:inline-block;fill:currentColor;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;-webkit-transition:fill 200ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;transition:fill 200ms cubic-bezier(0.4, 0, 0.2, 1) 0ms;font-size:1.5rem;}</style><svg class="MuiSvgIcon-root MuiSvgIcon-fontSizeMedium css-vubbuv" focusable="false" aria-hidden="true" viewBox="0 0 24 24" data-testid="LocationOnIcon"><path d="M12 2C8.13 2 5 5.13 5 9c0 5.25 7 13 7 13s7-7.75 7-13c0-3.87-3.13-7-7-7m0 9.5c-1.38 0-2.5-1.12-2.5-2.5s1.12-2.5 2.5-2.5 2.5 1.12 2.5 2.5-1.12 2.5-2.5 2.5"></path></svg><span>Selecione a Cidade</sp

1an></div></div><div class="col-xxl-6 col-xl-6 col-lg-6 col-md-6"><div class="text-center text-md-end ba-header-top-right"><a href="tel:0800 799 8596" class="ba-header-top-list"><i class="fal fa-phone-alt"></i><span>0800 799 8596</span></a><a href="mailto:[email protected]" class="ba-header-top-list"><i class="fal fa-envelope"></i><span>[email protected]</span></a></div></div></div></div></div></div><div class="ba-header-nav-area"><div class="container style-2"><div class="ba-header-nav-inner"><div class="row align-items-center"><div class="col-xxl-4 col-6 col-xl-4 col-lg-3 col-md-6"><div class="ba-header-logo"><a href="/"><img src="assets/img/logo/logo.png" alt=""/></a></div></div><div class="col-xxl-8 col-xl-8 col-lg-9 d-none d-lg-block"><div class="ba-header-nav-wrapper text-end"><nav class="ba-header-nav-menu"><ul><li><a href="/">Home</a></li><li><a href="/sobre">Sobre</a></li><li><a href="/plano">Planos</a></li><li><a href="/contrato">Contratos</a></li><li><a href="/ajuda">Ajuda</a></li><li><a href="/contato">Contato</a></li></ul></nav><div class="ba-header-right-actions pl-50"><button class="ba-header-right-link ba-header-search-btn"><i class="fal fa-search"></i></button></div></div></div><div class="col-md-6 col-6 d-lg-none"><div class="ba-header-right-actions text-end d-block"><div class="d-none d-md-inline-flex mobile-header-btn-section-2"><button class="ba-header-right-link ba-header-search-btn"><i class="fal fa-search"></i></button></div><button class="ba-header-right-link ba-header-sidebar-action"><i class="fal fa-bars"></i></button></div></div></div></div></div></div></header><main><div class="ba-breadcrumb-area bg-default ba-breadcrumb-reverce-space has-breadcrumb-overlay breadcrumb-section-area"><div class="container style-2"><div class="ba-breadcrumb-inner-wrapper pl-40 pt-140 pb-115 pr-40 p-rel"><h1 class="ba-breadcrumb-title">FAQ</h1><div class="ba-breadcrumb-navs ba-breadcrumb-navs-has-pos"><a href="/">Home</a><span class="current">FAQ</span></div></div></div></div><div class="faq-area pt-120 pb-120"><div class="container"><div class="row"><div class="col-xxl-6 col-xl-6 col-lg-7 mb-50 mb-lg-0">

1<div class="ba-faq-left-content"><div class="ba-section-title-wrapper-top pb-40"><div class="ba-section-title-wrapper pb-25"><h5 class="ba-section-subtitle wow fadeInUp" data-wow-delay=".1s">Central de Ajuda</h5><h3 class="ba-section-title wow fadeInUp" data-wow-delay=".2s">Ficou com alguma dúvida?</h3></div><p class="ba-mb-0 wow fadeInUp" data-wow-delay=".3s">Veja aqui um lista de dividas frequente dos nossos clientes, a sua duvida pode estar na lista.</p></div><div class="ba-faq-accordion"><div class="accordion" id="ba-faq-accordion"><div class="accordion-item wow fadeInUp active" data-wow-delay="0.4s"><h2 class="accordion-header" id="ba-accordion-heading-0"><button class="accordion-button " type="button">Qual valor da ativação?</button></h2><div id="ba-collapse-0" class="accordion-collapse collapse show" aria-labelledby="ba-accordion-heading-0" data-bs-parent="#ba-faq-accordion"><div class="accordion-body">O valor da ativação depende da sua região.<!-- --> </div></div></div><div class="accordion-item wow fadeInUp " data-wow-delay="0.5s"><h2 class="accordion-header" id="ba-accordion-heading-1"><button class="accordion-button collapsed" type="button">Quanto tempo leva para realização da ativação?</button></h2><div id="ba-collapse-1" class="accordion-collapse collapse " aria-labelledby="ba-accordion-heading-1" data-bs-parent="#ba-faq-accordion"><div class="accordion-body">A ativação pode demorar ate 15 dias após a assinatura do contrato, mais é comum ser realizada com ate 5 dias<!-- --> </div></div></div><div class="accordion-item wow fadeInUp " data-wow-delay="0.6000000000000001s"><h2 class="accordion-header" id="ba-accordion-heading-2"><button class="accordion-button collapsed" type="button">Como solicitar suporte técnico?</button></h2><div id="ba-collapse-2" class="accordion-collapse collapse " aria-labelledby="ba-accordion-heading-2" data-bs-parent="#ba-faq-accordion"><div class="accordion-body">Nosso suporte técnico pode ser realizado através do site, telefone, WhatsApp ou indo ate nosso escritório.<!-- --> </div></div></div><div class="accordion-item wow fadeInUp " data-wow-delay="0.7000000000000001s"><h2 class="accordion-header" id="ba-accordion-heading-3"><button class="accordion-button collapsed" type="button">O que é equipamento em comodato?</button></h2><div id="ba-collapse-3" class="accordion-collapse collapse " aria-labelledby="ba-accordion-heading-3" data-bs-parent="#ba-faq-accordion"><div class="accordion-body">

1Comodato é uma modalidade onde não é cobrado taxa, assim que o cliente cancelar o contrato realizamos o recolhimento desses equipamento.<!-- --> </div></div></div></div></div></div></div><div class="col-xxl-6 col-xl-6 col-lg-5"><div class="ba-faq-question-form"><h4 class="ba-faq-question-form-title mb-25">Faça sua pergunta</h4><form class="row"><div class="row"><div class="col-xxl-12 ba-faq-question-form-input-wrap mb-15"><input type="text" name="name" placeholder="Nome" class="alguma-class-de-input" value=""/></div><div class="col-xxl-12 ba-faq-question-form-input-wrap mb-15"><input type="email" name="email" placeholder="E-Mail" class="alguma-class-de-input" value=""/></div><div class="col-xxl-12 ba-faq-question-form-input-wrap mb-30"><textarea name="message" placeholder="Mensagem" class="alguma-class-de-textarea"></textarea></div><div class="col-xxl-12 mb-20"><div class="ba-lgpd-consent-wrapper"><label class="ba-lgpd-consent-label"><input type="checkbox" class="ba-lgpd-checkbox"/><span class="ba-lgpd-text">Li e concordo com a<!-- --> <a class="ba-lgpd-link" href="/cookie">Política de Privacidade</a> <!-- -->e autorizo o uso dos meus dados pessoais pela Norte.Net Telecom para processamento desta solicitação, conforme a Lei Geral de Proteção de Dados (LGPD - Lei nº 13.709/2018). *</span></label></div></div><div class="col-xxl-12"><button type="submit" class="ba-submit-btn">Enviar</button></div></div></form></div></div></div></div></div></main><footer class="ba-footer-area ba-footer-overlay footer-1 bg-default footer-section-2" data-background="assets/img/bg/footer.jpg"><div class="ba-footer-cta"><div class="container"><div class="ba-footer-cta-border-bottom  pt-90 pb-80"><div class="row align-items-center"><div class="col-xxl-6 col-xl-6 col-lg-6 col-md-6 pb-30 pb-md-0"><h5 class="ba-footer-cta-title white-text">Ficou com alguma dúvida?</h5></div><div class="col-xxl-6 col-xl-6 col-lg-6 col-md-6"><div class="text-md-end"><a class="ba-submit-btn" href="/contato">FALE COM UM ESPECIALISTA</a></div></div></div></div></div></div><div class="ba-footer-main-wrapper"><div class="container"><div class="ba-footer-cta-border-bottom pt-100 pb-100"><div class="row"><div class="col-xxl-3 col-xl-3 col-lg-5 col-md-6 mb-35 mb-xl-0"><div class="ba-footer-widget"><div class="ba-footer-logo pb-45"><a href="/"><img src="assets/img/logo/logo.png" alt=""/></a></div><div class="ba-footer-content"><p class="white-text">A Norte.Net atua com soluções nas áreas de Infraestrutura e Gestão de Telecomunicações para Empresas.</p><div class="ba-footer-contact-list pb-25"><span class="call white-text">Tel. 0800 799 8596 ou</span><h6 class="title white-text">entre em contato <a href="/contato">Formulário Online</a></h6></div><div class="ba-footer-social-list"><a href="https://api.whatsapp.com/send/?phone=556635643486&amp;text&amp;type=phone_number&amp;app_absent=0"><i class="fab fa-whatsapp"></i></a><a href="https://www.facebook.com/internetruralnorte.net"><i class="fab fa-facebook-f"></i></a><a href="https://www.instagram.com/norte.nettelecom/"><i class="fab fa-instagram"></i></a></div></div></div></div><div class="col-xxl-3 col-xl-3 col-lg-3 col-md-6 mb-35 mb-xl-0"><div class="ba-footer-widget"><h3 class="ba-footer-widget-title">Links</h3><ul><li><a href="https://portal.nortenettelecom.com.br/auth/login">Portal do Cliente</a></li><li><a href="https://portal.nortenettelecom.com.br/auth/login">2º Via Boleto</a></li><li><a href="https://portal.nortenettelecom.com.br/auth/login">Desbloqueio</a></li><li><a href="https://nortenet.speedtestcustom.com/">Teste de Velocidade</a></li><li><a href="https://play.nortenettelecom.com.br/login">Norte Play TV</a></li><li><a href="/mtr">Traceroute MTR</a></li></ul></div></div><div class="col-xxl-3 col-xl-3 col-lg-4 col-md-6 mb-35 mb-xl-0"><div class="ba-footer-widget"><h3 class="ba-footer-widget-title">Seguir Instagram</h3><div class="ba-footer-widget-instagram-wrapper pt-10"><ul><li><a href="https://www.instagram.com/norte.nettelecom/"><img src="assets/img/footer/instagram-1.jpg" alt=""/></a></li><li><a href="https://www.instagram.com/norte.nettelecom/"><img src="assets/img/footer/instagram-2.jpg" alt=""/></a></li><li><a href="https://www.instagram.com/norte.nettelecom/"><img src="assets/img/footer/instagram-3.jpg" alt=""/></a></li><li><a href="https://www.instagram.com/norte.nettelecom/"><img src="assets/img/footer/instagram-4.jpg" alt=""/></a></li><li><a href="https://www.instagram.com/norte.nettelecom/"><img src="assets/img/footer/instagram-5.jpg" alt=""/></a></li><li><a href="https://www.instagram.com/norte.nettelecom/"><img src="assets/img/footer/instagram-6.jpg" alt=""/></a></li></ul></div></div></div>

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