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94<div class="container-fluid">
95    <main class="main">
96
97        <section class="u-mb-xxxxl no-home" >
98    <div class="tm-header" style="">
99        <div class="visible-xs">
100
101            <div class="nav-esim new-nav u-p-s u-pb-xl nav-esim--hide-menu">
102                <img class="nav-esim__close" src="/images/newweb/close.svg">
103                <div>
104                    <div class="nav-esim__header">
105                        <div class="nav-esim__header-title">
106                            <div>
107                                ESIM USA
108                            </div>
109                            <div class="subtitle">
110                                ·T·MOBILE NETWORK
111                            </div>
112                        </div>
113                    </div>
114                    <nav class="u-mt-xxxxl">
115                        <ul class="nav-esim__menu">
116                            <li class="nav-esim__menu-element">
117                                <a href="https://www.t-esim.com/en/#first_product"  class="menu-home-first-product">
118                                   eSIM Plans
119                                </a>
120                            </li>
121                            <li class="nav-esim__menu-element">
122                                <a href="https://www.t-esim.com/en/support" 1>
123                                    Support
124                                </a>
125                            </li>
126                            <li class="nav-esim__menu-element">
127                                <a href="https://www.t-esim.com/en/contact-us" >
128                                    Contact Us
129                                </a>
130                            </li>
131                            <li class="nav-esim__menu-element">
132                                <hr class="u-my-xl">
133                            </li>
134                            <li class="nav-esim__menu-element nav-esim__menu-element--light">
135                                <a href="https://www.t-esim.com/en/terms-and-conditions">
136                                    Terms and Conditions
137                                </a>
138                            </li>
139                        </ul>
140                    </nav>
141                </div>
142                <div class="nav-esim__footer">
143                    <div class="nav-esim__footer-left">
144
145                        <div class="custom-select-v2">
146                            <div class="new-header__lang-container">
147                                <div class="lang-selected" data-lang="en">
148                                    
149                                    <span class="lang-text new-header__main-lang--selected u-ml-xxss"></span>
150                                </div>
151
152                                <div class="lang-selector esim" style="display:none;">
153                                    <a class="new-header__main-lang new-header__main-lang--selected selected lang-separate" id="change-lang-en" data-lang="en">
154                                        <span>English</span>
155                                    </a>
156                                    <a class="new-header__main-lang  lang-separate" id="change-lang-es" data-lang="es">
157                                        <span>Español</span>
158                                    </a>
159                                </div>
160                            </div>
161                        </div>
162                    </div>
163                    <div class="nav-esim__footer-right">
164                        <div class="u-mb-xs">
165                            Offered by
166                        </div>
167                        <img src="/images/newweb/logo-tourtech.svg">
168                    </div>
169                </div>
170            </div>
171        </div>
172        <div>
173            <div class="container">
174                <div class="row">
175                    <div class="col-12">
176                        <div class="tm-header__main">
177                            <div class="tm-header__main-sticky-1">
178                                <div class="tm-header__main-sticky-2">
179                                    <div class="tm-header__main-sticky-3">
180                                        <div class="tm-header__main-head">
181                                            <div class="tm-header__main-head-title">
182                                                ESIM USA
183                                            </div>
184                                            <div class="tm-header__main-head-subtitle">
185                                                T-MOBILE NETWORK
186                                            </div>
187                                            <a href="/"></a>
188                                        </div>
189                                        <div class="tm-header__main-menu">
190                                            <ul>
191                                                <li>
192                                                    <a href="https://www.t-esim.com/en/#first_product"  class="menu-home-first-product">
193                                                        eSIM Plans
194                                                    </a>
195                                                </li>
196                                                <li>
197                                                    <a href="https://www.t-esim.com/en/support" 1>
198                                                        Support
199                                                    </a>
200                                                </li>
201                                                <li>
202                                                    <a href="https://www.t-esim.com/en/contact-us" >
203                                                        Contact Us
204                                                    </a>
205                                                </li>
206                                                <li>
207                                                    <div class="tm-header__main-menu-select">
208                                                        <div class="custom-select-v2">
209                                                            <div class="new-header__lang-container">
210                                                                <div class="lang-selected" data-lang="en">
211                                                                    <sp
211an class="lang-text new-header__main-lang--selected u-ml-xxs"></span>
212                                                                </div>
213
214                                                                <div class="lang-selector esim" style="display:none;">
215
216                                                                    <a class="new-header__main-lang new-header__main-lang--selected selected lang-separate" id="change-lang-en" data-lang="en">
217                                                                        English
218                                                                    </a>
219                                                                    <a class="new-header__main-lang  lang-separate" id="change-lang-es" data-lang="es">
220                                                                        Español
221                                                                    </a>
222                                                                </div>
223                                                            </div>
224                                                        </div>
225                                                    </div>
226                                                </li>
227                                            </ul>
228                                        </div>
229                                        <div class="tm-header__main-right">
230                                            <div class="tm-header__main-right-title" style="">
231                                                Offered by
232                                            </div>
233                                            <div class="tm-header__main-right-image" style="">
234                                                <img src="/images/newweb/logo-tourtech.svg">
235                                            </div>
236                                        </div>
237                                        <div class="tm-header__main-toggle">
238                                            <div class="nav-esim__menu-icon">
239                                                <svg width="24" height="24" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg">
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245                                </div>
246                            </div>
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250            </div>
251        </div>
252    </div>
253</section>
254
255<!-- used to detect user navigator lang -->
256<input type="hidden" id="default-lang" value="en" />
257<input type="hidden" id="uri-segment" value="support" />
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260<input type="hidden" id="uri-root" value="https://www.t-esim.com" />
261
262        <input type="hidden" id="section" value="support" />
263
264        <!-- soporte -->
265        <div class="container u-px-contain u-mt-xxl u-mb-xxxxl">
266            <div class="row">
267                <div class="col-12">
268                    <div class="title--m u-text-bold">
269                        Support
270                    </div>
271                </div>
272            </div>
273
274            <form>
275                <div class="row u-mt-xxl u-mb-xxl-responsive">
276                    <div class="col-12 col-md-8">
277                        <div class="form-group">
278                            <input placeholder="Search" type="text" class="form-control" name="search" value="" />
279                        </div>
280                    </div>
281                    <div class="col-6 col-md-2">
282                        <button type="submit" class="btn btn--black-line btn--m btn--large u-ml-l-
282desktop">Search</button>
283                    </div>
284                    <div class="col-6 col-md-2 u-pl-xs">
285                        <a href="https://www.t-esim.com/en/support" class="btn btn--black-line btn--m btn--large u-ml-s-desktop">See all</a>
286                    </div>
287                </div>
288            </form>
289            <div class="row">
290                <div class="col-12">
291                    <ul class="collapsible accordion">
292                                                <li>
293                            <div class="collapsible-header">
294                                Which devices are compatible with the T-Mobile eSIM servive?
295                            </div>
296                            <div class="collapsible-body">
297                                <p>Below please find the list of the main models. </p><p>You can&nbsp;<span style="letter-spacing: 0.01em;">check the compatibility of your device on the T-Mobile web site at the following link: <a href="https://www.t-mobile.com/resources/bring-your-own-phone" target="_blank">Check Device</a></span></p><p><br></p><p>iPhone 16e, 16, 15, 14, 13, 12, 11 (all models)</p><p>iPhone XS Max, XR, S (3rd Gen)</p><p><br></p><p>iPad Pro 11-inch (1st Gen, 2nd Gen, 3rd Gen)</p><p>iPad Pro 12.9-inch (3rd Gen, 4th Gen)</p><p>iPad Air (3rd Gen, 4th Gen, 5th Gen)</p><p>iPad (7th Gen, 8th Gen, 9th Gen)</p><p>iPad mini (5th Gen, 6th Gen)</p><p><br></p><p>Samsung Galaxy S23, S24, S25</p><p>Samsung Galaxy S22 5G ,S22 Plus 5G, S22 Ultra 5G</p><p>Samsung Galaxy S21 5G ,S21 Plus 5G, S21 Ultra 5G</p><p>Samsung Galaxy S20, S20 Plus, S20 Ultra 5G</p><p>Samsung Galaxy Z Fold 3 / Z Flip 3</p><p>Samsung Galaxy Z Fold2 5G</p><p>Samsung Galaxy Z Flip, Z Flip 3 5G</p><p>Samsung Galaxy Note 20, Note 20 Ultra, S20 Ultra 5G</p><p>Samsung Galaxy Fold</p><p><br></p><p>Google Pixel 9, Pro XL, Pro Fold</p><p>Google Pixel 8, Pro, 8a</p><p>Google Pixel Fold</p><p>Google Pixel 7, 7a, Pro</p><p>Google Pixel 6, 6a, Pro</p><p>Google Pixel 5, 5a</p><p>Google Pixel 4, 4a, XL</p><p><br></p><p>Huawei - P40, P40Pro, Mate 40 Pro, Mate XS</p><p></p><p>Motorola Razr 5G</p><div><br></div>
298                            </div>
299                        </li>
300                                                <li>
301                            <div class="collapsible-header">
302                                What is an EID and where to I find it?
303                            </div>
304                            <div class="collapsible-body">
305                                <p><span style="letter-spacing: 0.01em;">EID (</span>“Embedded Identity Document”)&nbsp;<span style="letter-spacing: 0.01em;">is the serial number that is assigned to any eSIM enabled device.</span></p><p><br></p><p>Your EID can be found in the following screens. </p><p><span style="letter-spacing: 0.01em;">You can use the Copy and Paste functions to use the value in the registration process on our web site.</span><br></p><p><br></p><p>iPhones: Settings &gt; General &gt; About</p><p>Android phones: Settings &gt; About phone &gt; Status information</p><p><br></p><p>For step by step graphical information please refer to the following links on the T-Mobile web site:</p><p><br></p><p>iPhone: <a href="http://www.t-mobile.com/support/tutorials/device/apple/iphone-14-pro/topic/esim/how-to-locate-the-eid" target="_blank">www.t-mobile.com/support/tutorials/device/apple/iphone-14-pro/topic/esim/how-to-locate-the-eid</a>&nbsp;</p><p><br></p><p>Android: <a href="http://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s23-plus/topic/esim/how-to-locate-the-eid" target="_blank">www.t-mobile.com/support/tutorials/device/samsung/galaxy-s23-plus/topic/esim/how-to-locate-the-eid</a>&nbsp;</p><p><br></p>
306                            </div>
307                        </li>
308                                                <li>
309                            <div class="collapsible-header">
310                                How do I install my T-Mobile eSIM?
311                            </div>
312                            <div class="collapsible-body">
313                                <p>During the registration process on our web site you will be asked for the IMEI of your phone or the EID.</p><p>Both numbers can be found for iPhones in the Settings &gt; General &gt; About section.</p><p><span style="letter-spacing: 0.01em;">With one of the above numbers, T-Mobile will provision your eSIM remotely via the network and you will receive a notification in Settings.</span></p><p><span style="letter-spacing: 0.01em;"><br></span><br></p><p>See step by step instructions with images on the T-Mobile site at&nbsp;<a href="https://www.t-mobile.com/support/tutorials/device/apple/iphone-14-pro/topic/esim/activate-postpaid-esim-using-auto-discovery-notification/1" target="_blank">https://www.t-mobile.com/support/tutorials/device/apple/iphone-14-pro/topic/esim/activate-postpaid-esim-using-auto-discovery-notification/1</a>&nbsp;</p><p>For Samsung see the following link:&nbsp;<a href="https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s22-ultra/topic/esim/download-an-esim-to-the-device-using-a-qr-code/11" target="_blank">https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s22-ultra/topic/esim/download-an-esim-to-the-device-using-a-qr-code/11</a>&nbsp;</p><p><br></p><p>&nbsp;</p>
314                            </div>
315                        </li>
316                                                <li>
317                            <div class="collapsible-header">
318                                How do I check my consumption and balance?
319                            </div>
320                            <div class="collapsible-body">
321                                <p>You can dial from your T-Mobile number the following option:</p><p>For minutes used: Dial #646# and press Send</p><p>For data usage: Dial #932# and press Send</p><p>For your account balance and plan information: Dial #225# and press Send</p><p><br></p><p>More information can be found at the following pages:</p><p><a href="https://www.t-mobile.com/support/account/check-your-usage" target="_blank">https://www.t-mobile.com/support/account/check-your-usage</a></p><p><a href="https://www.t-mobile.com/responsibility/consumer-info/additional-info/avoiding-bill-shock" target="_blank">https://www.t-mobile.com/responsibility/consumer-info/additional-info/avoiding-bill-shock</a>&nbsp;</p><p><br></p><p><br></p><p><br></p>
322                            </div>
323                        </li>
324                                                <li>
325                            <div class="collapsible-header">
326                                Where can I find full information about the T-Mobile prepaid products?
327                            </div>
328                            <div class="collapsible-body">
329                                <p>You can find full information about the plans, terms and conditions on the T-Mobile web site.</p><p><br></p><p>
329For Unlimited prepaid plans see: <a href="https://prepaid.t-mobile.com/prepaid-plans" target="_blank">https://prepaid.t-mobile.com/prepaid-plans</a>&nbsp;</p><p><br></p><p>For Connect by T-Mobile plans see: <a href="https://prepaid.t-mobile.com/prepaid-plans/connect" target="_blank">https://prepaid.t-mobile.com/prepaid-plans/connect</a></p><p><br></p>
330                            </div>
331                        </li>
332                                            </ul>
333                </div>
334            </div>
335        </div>
336        <!-- /soporte -->
337
338
339    </main>
340</div>
341
342
343                    <footer class="tm-footer">
344    <div class="container u-px-contain">
345        <div class="row">
346            <div class="col-12">
347                <div class="tm-footer__top">
348                    <div class="tm-footer__top-title"></div>
349                    <div class="tm-footer__top-brand">
350                        <div class="tm-footer__top-brand-text">
351                            Offered by <br>
352                            ©2020 Tour-Tech Distribution S.L.
353                        </div>
354                        <div class="tm-footer__top-brand-image">
355                            <img style="" src="/images/newweb/logo-tourtech.svg">
356                        </div>
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358                </div>
359                <div class="tm-footer__bottom">
360                    <ul style="">
361                        <li>
362                                    <a href="https://www.t-esim.com/en/legal-policy">Legal notices</a>
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365                                    <a href="https://www.t-esim.com/en/cookies-policy">Cookie policy</a>
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368                                    <a href="https://www.t-esim.com/en/general-policy">General terms and conditions</a>
369                                </li>
370                                <li>
371                                    <a href="https://www.t-esim.com/en/privacy-policy">Privacy policy</a>
372                                </li>
373                        <li>
374                            <a href="https://www.t-esim.com/en/support" 1>
375                                Support
376                            </a>
377                        </li>
378                        <li>
379                            <a href="https://www.t-esim.com/en/contact-us" >
380                                Contact Us
381                            </a>
382                        </li>
383                    </ul>
384                </div>
385            </div>
386        </div>
387    </div>
388
389    
390    <div class="cookies">
391    <div class="cookies__icon js-cookies-icon">
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395</svg>    </div>
396    <div class="cookies__container cookies-principal u-hidden">
397        <div class="cookies__info cookies__info--1">
398            <div class="title__regular title__regular--m">
399                Cookie policy
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401            <div class="text text__size--s">
402                                We use our own and third-party cookies to analyse our services based on a profile drawn up from your browsing habits (e.g. pages visited).<br/><br/> For more information see the <a class="u-text-underline" href="https://www.t-esim.com/en/cookie
402s-policy">Cookies Policy</a>.<br/><br/> You can accept all cookies by clicking the ‘Accept’ button, reject their use by clicking the ‘Reject’ button and configure them by clicking the ‘Configure’ button.
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404            <div class="cookies__info-footer">
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407                        Accept
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411                    <div class="btn cookies__btn-config btn--m selected js-cookies-reject-all">
412                        Reject
413                    </div>
414                </a>
415                <a href="javascript:void(0)">
416                    <div class="btn cookies__btn-config btn--m js-cookies-config  cookies__btn-config--icon">
417                        Configure
418                    </div>
419                </a>
420            </div>
421        </div>
422        <div class="cookies__info cookies__info--2 u-hidden">
423            <div class="title__regular title__regular--m">
424                Cookie settings
425            </div>
426            <div class="cookies__info-header">
427                <div class="text text__size--m">
428                    Cookies required
429                </div>
430                <div>
431                    <div class="button-switch">
432                        <input type="checkbox" id="cookie-imp-check" name="cookie-imp-check" class="switch" disabled="disabled" checked />
433                        <label for="cookie-imp-check" class="lbl-off"></label>
434                        <label for="cookie-imp-check" class="lbl-on"></label>
435                    </div>
436                </div>
437            </div>
438            <div class="text text__size--s">
439                We need these cookies so that our website can function properly. It helps us to prevent any errors during browsing or to allow you to make a purchase. This allows us to improve the quality of our service
440            </div>
441
442            <div class="cookies__info-header">
443                <div class="text text__size--m">
444                    Personalised advertising
445                </div>
446                <div>
447                    <div class="button-switch">
448                        <input type="checkbox" id="cookie-ad-personalizacion-check" name="cookie-ad-personalizacion-check" class="switch"/>
449                        <label for="cookie-ad-personalizacion-check" class="lbl-off"></label>
450                        <label for="cookie-ad-personalizacion-check" class="lbl-on"></label>
451                    </div>
452                </div>
453            </div>
454            <div class="text text__size--s">
455                Set consent for personalised advertising.
456            </div>
457
458            <div class="cookies__info-header">
459                <div class="text text__size--m">
460                    Analytics
461                </div>
462                <div>
463                    <div class="button-switch">
464                        <input type="checkbox" id="cookie-ana-check" name="cookie-ana-check" class="switch"/>
465                        <label for="cookie-ana-check" class="lbl-off"></label>
466                        <label for="cookie-ana-check" class="lbl-on"></label>
467                    </div>
468                </div>
469            </div>
470            <div class="text text__size--s">
471                It helps us to prevent any errors during navigation or to allow you to make a purchase. This way we can improve the quality of our service
472            </div>
473            <div class="cookies__info-footer">
474                <a href="javascript:void(0)">
475                    <div class="btn btn__line btn__line--black btn__line--xsmall selected js-cookies-ok">
476                        Save selection
477                    </div>
478                </a>
479                <a href="javascript:void(0)">
480                    <div class="btn cookies__btn-config btn--m selected js-cookies-ok-all">
481                        Accept
482                    </div>
483                </a>
484            </div>
485        </div>
486    </div>
487    <div class="cookies__backdrop u-hidden"></div>
488</div>
489</footer>
490        
490<script type="module" src="https://static.cloudflareinsights.com/beacon.min.js/v31edd6df95cf4e85bb4c19e7a9bdbcba1788362987495" integrity="sha512-iIg7k2xntmwu6/uSb5tpc/hySgZc4eoL31yB29W6tJFo2akwjPWcEqnCEdJvGexCL0KEQwVYv5BlowfhVz26hg==" data-cf-beacon='{"version":"2024.11.0","token":"8dd955b189bc4e09b1a235f75870218e","spa":2}' crossorigin="anonymous"></script>
490
491</body>
492</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.