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88<!-- End Google Tag Manager (noscript) --> 89 90 <input type="hidden" id="ga-id" value=""> 91 <input type="hidden" id="gtm-id" value="GTM-W8LC7XZ"> 92 93 94<div class="container-fluid"> 95 <main class="main"> 96 97 <section class="u-mb-xxxxl no-home" > 98 <div class="tm-header" style=""> 99 <div class="visible-xs"> 100 101 <div class="nav-esim new-nav u-p-s u-pb-xl nav-esim--hide-menu"> 102 <img class="nav-esim__close" src="/images/newweb/close.svg"> 103 <div> 104 <div class="nav-esim__header"> 105 <div class="nav-esim__header-title"> 106 <div> 107 ESIM USA 108 </div> 109 <div class="subtitle"> 110 ·T·MOBILE NETWORK 111 </div> 112 </div> 113 </div> 114 <nav class="u-mt-xxxxl"> 115 <ul class="nav-esim__menu"> 116 <li class="nav-esim__menu-element"> 117 <a href="https://www.t-esim.com/en/#first_product" class="menu-home-first-product"> 118 eSIM Plans 119 </a> 120 </li> 121 <li class="nav-esim__menu-element"> 122 <a href="https://www.t-esim.com/en/support" 1> 123 Support 124 </a> 125 </li> 126 <li class="nav-esim__menu-element"> 127 <a href="https://www.t-esim.com/en/contact-us" > 128 Contact Us 129 </a> 130 </li> 131 <li class="nav-esim__menu-element"> 132 <hr class="u-my-xl"> 133 </li> 134 <li class="nav-esim__menu-element nav-esim__menu-element--light"> 135 <a href="https://www.t-esim.com/en/terms-and-conditions"> 136 Terms and Conditions 137 </a> 138 </li> 139 </ul> 140 </nav> 141 </div> 142 <div class="nav-esim__footer"> 143 <div class="nav-esim__footer-left"> 144 145 <div class="custom-select-v2"> 146 <div class="new-header__lang-container"> 147 <div class="lang-selected" data-lang="en"> 148 149 <span class="lang-text new-header__main-lang--selected u-ml-xxss"></span> 150 </div> 151 152 <div class="lang-selector esim" style="display:none;"> 153 <a class="new-header__main-lang new-header__main-lang--selected selected lang-separate" id="change-lang-en" data-lang="en"> 154 <span>English</span> 155 </a> 156 <a class="new-header__main-lang lang-separate" id="change-lang-es" data-lang="es"> 157 <span>Español</span> 158 </a> 159 </div> 160 </div> 161 </div> 162 </div> 163 <div class="nav-esim__footer-right"> 164 <div class="u-mb-xs"> 165 Offered by 166 </div> 167 <img src="/images/newweb/logo-tourtech.svg"> 168 </div> 169 </div> 170 </div> 171 </div> 172 <div> 173 <div class="container"> 174 <div class="row"> 175 <div class="col-12"> 176 <div class="tm-header__main"> 177 <div class="tm-header__main-sticky-1"> 178 <div class="tm-header__main-sticky-2"> 179 <div class="tm-header__main-sticky-3"> 180 <div class="tm-header__main-head"> 181 <div class="tm-header__main-head-title"> 182 ESIM USA 183 </div> 184 <div class="tm-header__main-head-subtitle"> 185 T-MOBILE NETWORK 186 </div> 187 <a href="/"></a> 188 </div> 189 <div class="tm-header__main-menu"> 190 <ul> 191 <li> 192 <a href="https://www.t-esim.com/en/#first_product" class="menu-home-first-product"> 193 eSIM Plans 194 </a> 195 </li> 196 <li> 197 <a href="https://www.t-esim.com/en/support" 1> 198 Support 199 </a> 200 </li> 201 <li> 202 <a href="https://www.t-esim.com/en/contact-us" > 203 Contact Us 204 </a> 205 </li> 206 <li> 207 <div class="tm-header__main-menu-select"> 208 <div class="custom-select-v2"> 209 <div class="new-header__lang-container"> 210 <div class="lang-selected" data-lang="en"> 211 <sp
211an class="lang-text new-header__main-lang--selected u-ml-xxs"></span> 212 </div> 213 214 <div class="lang-selector esim" style="display:none;"> 215 216 <a class="new-header__main-lang new-header__main-lang--selected selected lang-separate" id="change-lang-en" data-lang="en"> 217 English 218 </a> 219 <a class="new-header__main-lang lang-separate" id="change-lang-es" data-lang="es"> 220 Español 221 </a> 222 </div> 223 </div> 224 </div> 225 </div> 226 </li> 227 </ul> 228 </div> 229 <div class="tm-header__main-right"> 230 <div class="tm-header__main-right-title" style=""> 231 Offered by 232 </div> 233 <div class="tm-header__main-right-image" style=""> 234 <img src="/images/newweb/logo-tourtech.svg"> 235 </div> 236 </div> 237 <div class="tm-header__main-toggle"> 238 <div class="nav-esim__menu-icon"> 239 <svg width="24" height="24" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"> 240 <path d="M6 5.143C6 4.512 6.537 4 7.2 4h15.6c.663 0 1.2.512 1.2 1.143s-.537 1.143-1.2 1.143H7.2c-.663 0-1.2-.512-1.2-1.143zm16.8 5.714H1.2C.537 10.857 0 11.37 0 12s.537 1.143 1.2 1.143h21.6c.663 0 1.2-.512 1.2-1.143s-.537-1.143-1.2-1.143zm0 6.857H12c-.663 0-1.2.512-1.2 1.143S11.337 20 12 20h10.8c.663 0 1.2-.512 1.2-1.143s-.537-1.143-1.2-1.143z" fill="#fff" fill-rule="nonzero"/> 241 </svg> 242 </div> 243 </div> 244 </div> 245 </div> 246 </div> 247 </div> 248 </div> 249 </div> 250 </div> 251 </div> 252 </div> 253</section> 254 255<!-- used to detect user navigator lang --> 256<input type="hidden" id="default-lang" value="en" /> 257<input type="hidden" id="uri-segment" value="support" /> 258<input type="hidden" id="uri-segment-lang" value="en" /> 259<input type="hidden" id="uri-segment-params" value="" /> 260<input type="hidden" id="uri-root" value="https://www.t-esim.com" /> 261 262 <input type="hidden" id="section" value="support" /> 263 264 <!-- soporte --> 265 <div class="container u-px-contain u-mt-xxl u-mb-xxxxl"> 266 <div class="row"> 267 <div class="col-12"> 268 <div class="title--m u-text-bold"> 269 Support 270 </div> 271 </div> 272 </div> 273 274 <form> 275 <div class="row u-mt-xxl u-mb-xxl-responsive"> 276 <div class="col-12 col-md-8"> 277 <div class="form-group"> 278 <input placeholder="Search" type="text" class="form-control" name="search" value="" /> 279 </div> 280 </div> 281 <div class="col-6 col-md-2"> 282 <button type="submit" class="btn btn--black-line btn--m btn--large u-ml-l-
282desktop">Search</button> 283 </div> 284 <div class="col-6 col-md-2 u-pl-xs"> 285 <a href="https://www.t-esim.com/en/support" class="btn btn--black-line btn--m btn--large u-ml-s-desktop">See all</a> 286 </div> 287 </div> 288 </form> 289 <div class="row"> 290 <div class="col-12"> 291 <ul class="collapsible accordion"> 292 <li> 293 <div class="collapsible-header"> 294 Which devices are compatible with the T-Mobile eSIM servive? 295 </div> 296 <div class="collapsible-body"> 297 <p>Below please find the list of the main models. </p><p>You can <span style="letter-spacing: 0.01em;">check the compatibility of your device on the T-Mobile web site at the following link: <a href="https://www.t-mobile.com/resources/bring-your-own-phone" target="_blank">Check Device</a></span></p><p><br></p><p>iPhone 16e, 16, 15, 14, 13, 12, 11 (all models)</p><p>iPhone XS Max, XR, S (3rd Gen)</p><p><br></p><p>iPad Pro 11-inch (1st Gen, 2nd Gen, 3rd Gen)</p><p>iPad Pro 12.9-inch (3rd Gen, 4th Gen)</p><p>iPad Air (3rd Gen, 4th Gen, 5th Gen)</p><p>iPad (7th Gen, 8th Gen, 9th Gen)</p><p>iPad mini (5th Gen, 6th Gen)</p><p><br></p><p>Samsung Galaxy S23, S24, S25</p><p>Samsung Galaxy S22 5G ,S22 Plus 5G, S22 Ultra 5G</p><p>Samsung Galaxy S21 5G ,S21 Plus 5G, S21 Ultra 5G</p><p>Samsung Galaxy S20, S20 Plus, S20 Ultra 5G</p><p>Samsung Galaxy Z Fold 3 / Z Flip 3</p><p>Samsung Galaxy Z Fold2 5G</p><p>Samsung Galaxy Z Flip, Z Flip 3 5G</p><p>Samsung Galaxy Note 20, Note 20 Ultra, S20 Ultra 5G</p><p>Samsung Galaxy Fold</p><p><br></p><p>Google Pixel 9, Pro XL, Pro Fold</p><p>Google Pixel 8, Pro, 8a</p><p>Google Pixel Fold</p><p>Google Pixel 7, 7a, Pro</p><p>Google Pixel 6, 6a, Pro</p><p>Google Pixel 5, 5a</p><p>Google Pixel 4, 4a, XL</p><p><br></p><p>Huawei - P40, P40Pro, Mate 40 Pro, Mate XS</p><p></p><p>Motorola Razr 5G</p><div><br></div> 298 </div> 299 </li> 300 <li> 301 <div class="collapsible-header"> 302 What is an EID and where to I find it? 303 </div> 304 <div class="collapsible-body"> 305 <p><span style="letter-spacing: 0.01em;">EID (</span>âEmbedded Identity Documentâ) <span style="letter-spacing: 0.01em;">is the serial number that is assigned to any eSIM enabled device.</span></p><p><br></p><p>Your EID can be found in the following screens. </p><p><span style="letter-spacing: 0.01em;">You can use the Copy and Paste functions to use the value in the registration process on our web site.</span><br></p><p><br></p><p>iPhones: Settings > General > About</p><p>Android phones: Settings > About phone > Status information</p><p><br></p><p>For step by step graphical information please refer to the following links on the T-Mobile web site:</p><p><br></p><p>iPhone: <a href="http://www.t-mobile.com/support/tutorials/device/apple/iphone-14-pro/topic/esim/how-to-locate-the-eid" target="_blank">www.t-mobile.com/support/tutorials/device/apple/iphone-14-pro/topic/esim/how-to-locate-the-eid</a> </p><p><br></p><p>Android: <a href="http://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s23-plus/topic/esim/how-to-locate-the-eid" target="_blank">www.t-mobile.com/support/tutorials/device/samsung/galaxy-s23-plus/topic/esim/how-to-locate-the-eid</a> </p><p><br></p> 306 </div> 307 </li> 308 <li> 309 <div class="collapsible-header"> 310 How do I install my T-Mobile eSIM? 311 </div> 312 <div class="collapsible-body"> 313 <p>During the registration process on our web site you will be asked for the IMEI of your phone or the EID.</p><p>Both numbers can be found for iPhones in the Settings > General > About section.</p><p><span style="letter-spacing: 0.01em;">With one of the above numbers, T-Mobile will provision your eSIM remotely via the network and you will receive a notification in Settings.</span></p><p><span style="letter-spacing: 0.01em;"><br></span><br></p><p>See step by step instructions with images on the T-Mobile site at <a href="https://www.t-mobile.com/support/tutorials/device/apple/iphone-14-pro/topic/esim/activate-postpaid-esim-using-auto-discovery-notification/1" target="_blank">https://www.t-mobile.com/support/tutorials/device/apple/iphone-14-pro/topic/esim/activate-postpaid-esim-using-auto-discovery-notification/1</a> </p><p>For Samsung see the following link: <a href="https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s22-ultra/topic/esim/download-an-esim-to-the-device-using-a-qr-code/11" target="_blank">https://www.t-mobile.com/support/tutorials/device/samsung/galaxy-s22-ultra/topic/esim/download-an-esim-to-the-device-using-a-qr-code/11</a> </p><p><br></p><p> </p> 314 </div> 315 </li> 316 <li> 317 <div class="collapsible-header"> 318 How do I check my consumption and balance? 319 </div> 320 <div class="collapsible-body"> 321 <p>You can dial from your T-Mobile number the following option:</p><p>For minutes used: Dial #646# and press Send</p><p>For data usage: Dial #932# and press Send</p><p>For your account balance and plan information: Dial #225# and press Send</p><p><br></p><p>More information can be found at the following pages:</p><p><a href="https://www.t-mobile.com/support/account/check-your-usage" target="_blank">https://www.t-mobile.com/support/account/check-your-usage</a></p><p><a href="https://www.t-mobile.com/responsibility/consumer-info/additional-info/avoiding-bill-shock" target="_blank">https://www.t-mobile.com/responsibility/consumer-info/additional-info/avoiding-bill-shock</a> </p><p><br></p><p><br></p><p><br></p> 322 </div> 323 </li> 324 <li> 325 <div class="collapsible-header"> 326 Where can I find full information about the T-Mobile prepaid products? 327 </div> 328 <div class="collapsible-body"> 329 <p>You can find full information about the plans, terms and conditions on the T-Mobile web site.</p><p><br></p><p>
329For Unlimited prepaid plans see: <a href="https://prepaid.t-mobile.com/prepaid-plans" target="_blank">https://prepaid.t-mobile.com/prepaid-plans</a> </p><p><br></p><p>For Connect by T-Mobile plans see: <a href="https://prepaid.t-mobile.com/prepaid-plans/connect" target="_blank">https://prepaid.t-mobile.com/prepaid-plans/connect</a></p><p><br></p> 330 </div> 331 </li> 332 </ul> 333 </div> 334 </div> 335 </div> 336 <!-- /soporte --> 337 338 339 </main> 340</div> 341 342 343 <footer class="tm-footer"> 344 <div class="container u-px-contain"> 345 <div class="row"> 346 <div class="col-12"> 347 <div class="tm-footer__top"> 348 <div class="tm-footer__top-title"></div> 349 <div class="tm-footer__top-brand"> 350 <div class="tm-footer__top-brand-text"> 351 Offered by <br> 352 ©2020 Tour-Tech Distribution S.L. 353 </div> 354 <div class="tm-footer__top-brand-image"> 355 <img style="" src="/images/newweb/logo-tourtech.svg"> 356 </div> 357 </div> 358 </div> 359 <div class="tm-footer__bottom"> 360 <ul style=""> 361 <li> 362 <a href="https://www.t-esim.com/en/legal-policy">Legal notices</a> 363 </li> 364 <li> 365 <a href="https://www.t-esim.com/en/cookies-policy">Cookie policy</a> 366 </li> 367 <li> 368 <a href="https://www.t-esim.com/en/general-policy">General terms and conditions</a> 369 </li> 370 <li> 371 <a href="https://www.t-esim.com/en/privacy-policy">Privacy policy</a> 372 </li> 373 <li> 374 <a href="https://www.t-esim.com/en/support" 1> 375 Support 376 </a> 377 </li> 378 <li> 379 <a href="https://www.t-esim.com/en/contact-us" > 380 Contact Us 381 </a> 382 </li> 383 </ul> 384 </div> 385 </div> 386 </div> 387 </div> 388 389 390 <div class="cookies"> 391 <div class="cookies__icon js-cookies-icon"> 392 <svg fill="#fff" width="256px" height="256px" viewBox="0 0 256 256" id="Flat" xmlns="http://www.w3.org/2000/svg"> 393 <path 394 d="M225.94092,114.89844a15.91968,15.91968,0,0,0-13.46094-3.085,23.99389,23.99389,0,0,1-29.27832-23.14063,15.94771,15.94771,0,0,0-15.87354-15.875A23.99268,23.99268,0,0,1,144.187,43.51953a16.01308,16.01308,0,0,0-15.562-19.51367c-.21729-.001-.43018-.00195-.647-.00195A104,104,0,1,0,231.99463,127.3623v-.001A15.97461,15.97461,0,0,0,225.94092,114.89844ZM75.51465,99.51465a12.0001,12.0001,0,1,1,0,16.9707A12.00062,12.00062,0,0,1,75.51465,99.51465Zm24.9707,72.9707a12.0001,12.0001,0,1,1,0-16.9707A12.00062,12.00062,0,0,1,100.48535,172.48535Zm27.0293-40a12.0001,12.0001,0,1,1,16.9707,0A12.00019,12.00019,0,0,1,127.51465,132.48535Zm36.9707,48a12.0001,12.0001,0,1,1,0-16.9707A12.00062,12.00062,0,0,1,164.48535,180.48535Z" /> 395</svg> </div> 396 <div class="cookies__container cookies-principal u-hidden"> 397 <div class="cookies__info cookies__info--1"> 398 <div class="title__regular title__regular--m"> 399 Cookie policy 400 </div> 401 <div class="text text__size--s"> 402 We use our own and third-party cookies to analyse our services based on a profile drawn up from your browsing habits (e.g. pages visited).<br/><br/> For more information see the <a class="u-text-underline" href="https://www.t-esim.com/en/cookie
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