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If you still need to contact us, follow the steps below.</p><button type="button" class="btn" data-v-1593a989>Ask the support assistant</button></div><p data-v-1593a989>You can also work through these guides before sending a support request.</p><div id="step-1" class="step active-step" style="" data-v-1593a989><h3 data-v-1593a989>Troubleshoot on Your Own</h3><p data-v-1593a989>Before contacting us, please take a moment to review the troubleshooting tips.</p><ul data-v-1593a989><li data-v-1593a989><a href="/en/troubleshooting/Restore_a_Deleted_Project_File" data-v-1593a989>Restore a Deleted Project File</a></li><li data-v-1593a989><a href="/en/manual/Restore_a_Previous_Purchase" data-v-1593a989>Restore a Previous Purchase</a></li><li data-v-1593a989><a href="/en/troubleshooting/No_Sound_in_Stop_Motion_Studio" data-v-1593a989>No Sound in Stop Motion Studio</a></li><li data-v-1593a989><a href="/en/troubleshooting/Share_a_Purchase_with_Family_Members" data-v-1593a989>Share a Purchase with Family Members</a></li><li data-v-1593a989><a href="/en/troubleshooting/Finding_the_Activation_Key_for_the_Desktop_Version_of_Stop_Motion_Studio" data-v-1593a989>Finding the Activation Key</a></li><li data-v-1593a989><a href="/en/troubleshooting/" data-v-1593a989>More...</a></li></ul><button class="btn" data-v-1593a989>I did not find a solution for my issue.</button></div><div id="step-2" class="step" style="display:none;" data-v-1593a989><h3 data-v-1593a989>Check the User Guide</h3><p data-v-1593a989>

40Have you checked the User Guide?</p><ul data-v-1593a989><li data-v-1593a989><a href="/en/manual/Using_the_Green_Screen" data-v-1593a989><strong data-v-1593a989>Using the Green Screen</strong></a></li><li data-v-1593a989><a href="/en/manual/Setup_the_Camera" data-v-1593a989><strong data-v-1593a989>Animation Techniques</strong></a></li><li data-v-1593a989><a href="/en/manual/Add_Facial_Expresions_to_LEGOreg_Figures" data-v-1593a989><strong data-v-1593a989>Add Facial Expresions to LEGO® Figures</strong></a></li><li data-v-1593a989><a href="/en/manual/Sharing_Your_Movie" data-v-1593a989><strong data-v-1593a989>Exporting and Sharing</strong></a></li><li data-v-1593a989><a href="/en/manual/" data-v-1593a989>More...</a></li></ul><button class="btn" data-v-1593a989>I still did not find a solution for my issue.</button></div><div id="step-3" class="step" style="display:none;" data-v-1593a989><h3 data-v-1593a989>First Aid</h3><p data-v-1593a989>Try restarting your device. See the guide below:</p><p data-v-1593a989><a href="/en/troubleshooting/First_Aid" data-v-1593a989>How to Restart Your Device?</a></p><button class="btn" data-v-1593a989>It did not solve my issue.</button></div><div id="step-4" class="step" style="display:none;" data-v-1593a989><h3 data-v-1593a989>Contact Support</h3><p data-v-1593a989>Still need help? Reach out to our support team via email form. Don&#39;t forget to include the following information.</p><ul data-v-1593a989><li data-v-1593a989><strong data-v-1593a989>

40Device Model</strong></li><li data-v-1593a989><strong data-v-1593a989>Operating System Version</strong></li><li data-v-1593a989><strong data-v-1593a989>App Version</strong></li><li data-v-1593a989><strong data-v-1593a989>External Camera Model</strong> (if applicable)</li></ul><p data-v-1593a989><a href="/en/troubleshooting/How_to_Find_Device_and_App_Information_for_Technical_Support" data-v-1593a989>Where can I find this info?</a></p><button class="btn" onclick="ContactWidget.open(&#39;Feedback&#39;)" data-v-1593a989>Contact Support</button><!----></div></div></div></main><footer class="VPDocFooter" data-v-7011f0d8 data-v-e257564d><!--[--><!--[--><!--[--><!--[--><div class="vp-doc"><!----><!----></div><!--]--><!--]--><!--]--><!--]--><!----><!----></footer><!--[--><!--]--></div></div></div><!--[--><!--]--></div></div><!----><!--[--><footer class="sms-footer" data-v-4c8b51c7><div class="sms-footer__inner" data-v-4c8b51c7><nav class="sms-footer__nav" aria-label="Footer navigation" data-v-4c8b51c7><!--[--><div class="sms-footer__col" data-v-4c8b51c7><h3 class="sms-footer__col-heading" data-v-4c8b51c7>Stop Motion Studio</h3><ul class="sms-footer__col-list" data-v-4c8b51c7><!--[--><li data-v-4c8b51c7><a href="/" class="sms-footer__link" data-v-4c8b51c7>Home</a></li><li data-v-4c8b51c7><a href="/education/" class="sms-footer__link" data-v-4c8b51c7>Education</a></li><li data-v-4c8b51c7><a href="/news/" class="sms-footer__link" data-v-4c8b51c7>News</a></li><li data-v-4c8b51c7><a href="/buy" class="sms-footer__link" data-v-4c8b51c7>Buy</a></li><!--]--></ul></div><div class="sms-footer__col" data-v-4c8b51c7><h3 class="sms-footer__col-heading" data-v-4c8b51c7>Support</h3><ul class="sms-footer__col-list" data-v-4c8b51c7><!--[--><li data-v-4c8b51c7><a href="/en/manual/The_Magic_of_Stop_Motion" class="sms-footer__link" data-v-4c8b51c7>Manual</a></li><li data-v-4c8b51c7><a href="/tutorials" class="sms-footer__link" data-v-4c8b51c7>Tutorials</a></li><li data-v-4c8b51c7><a href="/download" class="sms-footer__link" data-v-4c8b51c7>Downloads</a></li><li data-v-4c8b51c7><a href="/contact" class="sms-footer__link" data-v-4c8b51c7>Contact Us</a></li><!--]--></ul></div><div class="sms-footer__col" data-v-4c8b51c7><h3 class="sms-footer__col-heading" data-v-4c8b51c7>About</h3><ul class="sms-footer__col-list" data-v-4c8b51c7><!--[--><li data-v-4c8b51c7><a href="/team" class="sms-footer__link" data-v-4c8b51c7>The Team</a></li><li data-v-4c8b51c7><a href="/privacy" class="sms-footer__link" data-v-4c8b51c7>Privacy</a></li><li data-v-4c8b51c7><a href="/eula" class="sms-footer__link" data-v-4c8b51c7>EULA</a></li><!--]--></ul></div><!--]--></nav><div class="sms-footer__aside" data-v-4c8b51c7><img src="/images/icon.png" alt="Stop Motion Studio" data-v-4c8b51c7></div></div><div class="sms-footer__bottom" data-v-4c8b51c7><p class="sms-footer__copyright" data-v-4c8b51c7> Stop Motion Studio® is registered trademark of Cateater, LLC. Copyright © 2011-2026 Cateater™ LLC. All rights reserved. </p></div></footer><!--]--></div></div>
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