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https://www.bpoamerican.com/bpoa-blog

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296  font-display: swap;
297  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8123d4cd-3a2a-4166-b38e-b779581b81d3/vietnamese.woff2') format('woff2');
298  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB;
299}
300/* cyrillic */
301@font-face {
302  font-family: 'Roboto';
303  font-style: normal;
304  font-weight: 400;
305  font-display: swap;
306  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/12708170-a296-4d2c-a4f4-3dd81b4d8208/cyrillic.woff2') format('woff2');
307  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
308}
309/* symbols */
310@font-face {
311  font-family: 'Roboto';
312  font-style: normal;
313  font-weight: 400;
314  font-display: swap;
315  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/0875af1a-79ef-4b4e-9f6c-f03b4dff8766/symbols.woff2') format('woff2');
316  unicode-range: U+0001-000C, U+000E-001F, U+007F-009F, U+20DD-20E0, U+20E2-20E4, U+2150-218F, U+2190, U+2192, U+2194-2199, U+21AF, U+21E6-21F0, U+21F3, U+2218-2219, U+2299, U+22C4-22C6, U+2300-243F, U+2440-244A, U+2460-24FF, U+25A0-27BF, U+2800-28FF, U+2921-2922, U+2981, U+29BF, U+29EB, U+2B00-2BFF, U+4DC0-4DFF, U+FFF9-FFFB, U+10140-1018E, U+10190-1019C, U+101A0, U+101D0-101FD, U+102E0-102FB, U+10E60-10E7E, U+1D2C0-1D2D3, U+1D2E0-1D37F, U+1F000-1F0FF, U+1F100-1F1AD, U+1F1E6-1F1FF, U+1F30D-1F30F, U+1F315, U+1F31C, U+1F31E, U+1F320-1F32C, U+1F336, U+1F378, U+1F37D, U+1F382, U+1F393-1F39F, U+1F3A7-1F3A8, U+1F3AC-1F3AF, U+1F3C2, U+1F3C4-1F3C6, U+1F3CA-1F3CE, U+1F3D4-1F3E0, U+1F3ED, U+1F3F1-1F3F3, U+1F3F5-1F3F7, U+1F408, U+1F415, U+1F41F, U+1F426, U+1F43F, U+1F441-1F442, U+1F444, U+1F446-1F449, U+1F44C-1F44E, U+1F453, U+1F46A, U+1F47D, U+1F4A3, U+1F4B0, U+1F4B3, U+1F4B9, U+1F4BB, U+1F4BF, U+1F4C8-1F4CB, U+1F4D6, U+1F4DA, U+1F4DF, U+1F4E3-1F4E6, U+1F4EA-1F4ED, U+1F4F7, U+1F4F9-1F4FB, U+1F4FD-1F4FE, U+1F503, U+1F507-1F50B, U+1F50D, U+1F512-1F513, U+1F53E-1F54A, U+1F54F-1F5FA, U+1F610, U+1F650-1F67F, U+1F687, U+1F68D, U+1F691, U+1F694, U+1F698, U+1F6AD, U+1F6B2, U+1F6B9-1F6BA, U+1F6BC, U+1F6C6-1F6CF, U+1F6D3-1F6D7, U+1F6E0-1F6EA, U+1F6F0-1F6F3, U+1F6F7-1F6FC, U+1F700-1F7FF, U+1F800-1F80B, U+1F810-1F847, U+1F850-1F859, U+1F860-1F887, U+1F890-1F8AD, U+1F8B0-1F8BB, U+1F8C0-1F8C1, U+1F900-1F90B, U+1F93B, U+1F946, U+1F984, U+1F996, U+1F9E9, U+1FA00-1FA6F, U+1FA70-1FA7C, U+1FA80-1FA89, U+1FA8F-1FAC6, U+1FACE-1FADC, U+1FADF-1FAE9, U+1FAF0-1FAF8, U+1FB00-1FBFF;
317}
318/* cyrillic-ext */
319@font-face {
320  font-family: 'Roboto';
321  font-style: normal;
322  font-weight: 400;
323  font-display: swap;
324  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/417a6222-09a6-4e22-9cbf-b14450e5089a/cyrillic-ext.woff2') format('woff2');
325  unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F;
326}
327/* cyrillic-ext */
328@font-face {
329  font-family: 'Source Sans Pro';
330  font-style: italic;
331  font-weight: 700;
332  font-display: swap;
333  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/cdde8e97-8f8e-4c8b-8e1c-83709464aa76/cyrillic-ext.woff2') format('woff2');
334  unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F;
335}
336/* latin-ext */
337@font-face {
338  font-family: 'Source Sans Pro';
339  font-style: italic;
340  font-weight: 700;
341  font-display: swap;
342  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/414bf655-2b27-47dc-9608-c70e5629de8a/latin-ext.woff2') format('woff2');
343  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1D
343BF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
344}
345/* vietnamese */
346@font-face {
347  font-family: 'Source Sans Pro';
348  font-style: italic;
349  font-weight: 700;
350  font-display: swap;
351  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8824166d-cc4f-4fab-b2b9-eb6f9e5f9e5e/vietnamese.woff2') format('woff2');
352  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB;
353}
354/* cyrillic */
355@font-face {
356  font-family: 'Source Sans Pro';
357  font-style: italic;
358  font-weight: 700;
359  font-display: swap;
360  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/42fe1dba-f785-4a67-a6b7-e65beed8c6b2/cyrillic.woff2') format('woff2');
361  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
362}
363/* latin */
364@font-face {
365  font-family: 'Source Sans Pro';
366  font-style: italic;
367  font-weight: 700;
368  font-display: swap;
369  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/7e74e5f2-d876-44c7-8585-b35ec27ad385/latin.woff2') format('woff2');
370  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
371}
372/* greek */
373@font-face {
374  font-family: 'Source Sans Pro';
375  font-style: italic;
376  font-weight: 700;
377  font-display: swap;
378  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/2350df97-8a06-4d18-a74b-1b80ea2e680e/greek.woff2') format('woff2');
379  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF;
380}
381/* vietnamese */
382@font-face {
383  font-family: 'Inter';
384  font-style: italic;
385  font-weight: 700;
386  font-display: swap;
387  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/43b885bd-1ffc-4174-bb56-c4516b5a0bda/vietnamese.woff2') format('woff2');
388  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB;
389}
390/* cyrillic */
391@font-face {
392  font-family: 'Inter';
393  font-style: italic;
394  font-weight: 700;
395  font-display: swap;
396  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/abae1e68-19ae-4681-89e9-6592b3950970/cyrillic.woff2') format('woff2');
397  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
398}
399/* greek */
400@font-face {
401  font-family: 'Inter';
402  font-style: italic;
403  font-weight: 700;
404  font-display: swap;
405  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/77de0f30-8d86-4584-a0e8-51038b4baeb7/greek.woff2') format('woff2');
406  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF;
407}
408/* greek-ext */
409@font-face {
410  font-family: 'Inter';
411  font-style: italic;
412  font-weight: 700;
413  font-display: swap;
414  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/a1b8ee65-fb79-4baa-a2f3-43e6d05fcead/greek-ext.woff2') format('woff2');
415  unicode-range: U+1F00-1FFF;
416}
417/* latin */
418@font-face {
419  font-family: 'Inter';
420  font-style: italic;
421  font-weight: 700;
422  font-display: swap;
423  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/f54c4727-130a-49bb-829f-0eefffeab0fa/latin.woff2') format('woff2');
424  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
425}
426/* cyrillic-ext */
427@font-face {
428  font-family: 'Inter';
429  font-style: italic;
430  font-weight: 700;
431  font-display: swap;
432  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/4ec15bb5-94d5-48b8-8413-1a58fbe384a9/cyrillic-ext.woff2') format('woff2');
433  unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F;
434}
435/* latin-ext */
436@font-face {
437  font-family: 'Inter';
438  font-style: italic;
439  font-weight: 700;
440  font-display: swap;
441  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b545ee98-cc9b-41d7-b56a-96eccd4569e9/latin-ext.woff2') format('woff2');
442  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1D
442BF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
443}
444/* symbols */
445@font-face {
446  font-family: 'Roboto';
447  font-style: normal;
448  font-weight: 700;
449  font-display: swap;
450  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/9923be8d-a99f-49a2-b2fd-bae522842ba5/symbols.woff2') format('woff2');
451  unicode-range: U+0001-000C, U+000E-001F, U+007F-009F, U+20DD-20E0, U+20E2-20E4, U+2150-218F, U+2190, U+2192, U+2194-2199, U+21AF, U+21E6-21F0, U+21F3, U+2218-2219, U+2299, U+22C4-22C6, U+2300-243F, U+2440-244A, U+2460-24FF, U+25A0-27BF, U+2800-28FF, U+2921-2922, U+2981, U+29BF, U+29EB, U+2B00-2BFF, U+4DC0-4DFF, U+FFF9-FFFB, U+10140-1018E, U+10190-1019C, U+101A0, U+101D0-101FD, U+102E0-102FB, U+10E60-10E7E, U+1D2C0-1D2D3, U+1D2E0-1D37F, U+1F000-1F0FF, U+1F100-1F1AD, U+1F1E6-1F1FF, U+1F30D-1F30F, U+1F315, U+1F31C, U+1F31E, U+1F320-1F32C, U+1F336, U+1F378, U+1F37D, U+1F382, U+1F393-1F39F, U+1F3A7-1F3A8, U+1F3AC-1F3AF, U+1F3C2, U+1F3C4-1F3C6, U+1F3CA-1F3CE, U+1F3D4-1F3E0, U+1F3ED, U+1F3F1-1F3F3, U+1F3F5-1F3F7, U+1F408, U+1F415, U+1F41F, U+1F426, U+1F43F, U+1F441-1F442, U+1F444, U+1F446-1F449, U+1F44C-1F44E, U+1F453, U+1F46A, U+1F47D, U+1F4A3, U+1F4B0, U+1F4B3, U+1F4B9, U+1F4BB, U+1F4BF, U+1F4C8-1F4CB, U+1F4D6, U+1F4DA, U+1F4DF, U+1F4E3-1F4E6, U+1F4EA-1F4ED, U+1F4F7, U+1F4F9-1F4FB, U+1F4FD-1F4FE, U+1F503, U+1F507-1F50B, U+1F50D, U+1F512-1F513, U+1F53E-1F54A, U+1F54F-1F5FA, U+1F610, U+1F650-1F67F, U+1F687, U+1F68D, U+1F691, U+1F694, U+1F698, U+1F6AD, U+1F6B2, U+1F6B9-1F6BA, U+1F6BC, U+1F6C6-1F6CF, U+1F6D3-1F6D7, U+1F6E0-1F6EA, U+1F6F0-1F6F3, U+1F6F7-1F6FC, U+1F700-1F7FF, U+1F800-1F80B, U+1F810-1F847, U+1F850-1F859, U+1F860-1F887, U+1F890-1F8AD, U+1F8B0-1F8BB, U+1F8C0-1F8C1, U+1F900-1F90B, U+1F93B, U+1F946, U+1F984, U+1F996, U+1F9E9, U+1FA00-1FA6F, U+1FA70-1FA7C, U+1FA80-1FA89, U+1FA8F-1FAC6, U+1FACE-1FADC, U+1FADF-1FAE9, U+1FAF0-1FAF8, U+1FB00-1FBFF;
452}
453/* cyrillic-ext */
454@font-face {
455  font-family: 'Roboto';
456  font-style: normal;
457  font-weight: 700;
458  font-display: swap;
459  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/6a29584f-d3e3-4df6-aa10-438bbe84154c/cyrillic-ext.woff2') format('woff2');
460  unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F;
461}
462/* vietnamese */
463@font-face {
464  font-family: 'Roboto';
465  font-style: normal;
466  font-weight: 700;
467  font-display: swap;
468  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/6d95ad77-e6be-4fca-a1d0-be405a16636e/vietnamese.woff2') format('woff2');
469  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB;
470}
471/* latin */
472@font-face {
473  font-family: 'Roboto';
474  font-style: normal;
475  font-weight: 700;
476  font-display: swap;
477  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/c5eb5305-ba43-45a4-97e1-2fcb7b175375
477/latin.woff2') format('woff2');
478  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
479}
480/* cyrillic */
481@font-face {
482  font-family: 'Roboto';
483  font-style: normal;
484  font-weight: 700;
485  font-display: swap;
486  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/dc9f925f-96f9-45dd-8ee0-5d18b8bff025/cyrillic.woff2') format('woff2');
487  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
488}
489/* latin-ext */
490@font-face {
491  font-family: 'Roboto';
492  font-style: normal;
493  font-weight: 700;
494  font-display: swap;
495  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/0bf6b02d-72f7-4a4a-b433-cd007998fec7/latin-ext.woff2') format('woff2');
496  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
497}
498/* math */
499@font-face {
500  font-family: 'Roboto';
501  font-style: normal;
502  font-weight: 700;
503  font-display: swap;
504  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/a3bf04da-357d-4409-b9fd-f0ea12312937/math.woff2') format('woff2');
505  unicode-range: U+0302-0303, U+0305, U+0307-0308, U+0310, U+0312, U+0315, U+031A, U+0326-0327, U+032C, U+032F-0330, U+0332-0333, U+0338, U+033A, U+0346, U+034D, U+0391-03A1, U+03A3-03A9, U+03B1-03C9, U+03D1, U+03D5-03D6, U+03F0-03F1, U+03F4-03F5, U+2016-2017, U+2034-2038, U+203C, U+2040, U+2043, U+2047, U+2050, U+2057, U+205F, U+2070-2071, U+2074-208E, U+2090-209C, U+20D0-20DC, U+20E1, U+20E5-20EF, U+2100-2112, U+2114-2115, U+2117-2121, U+2123-214F, U+2190, U+2192, U+2194-21AE, U+21B0-21E5, U+21F1-21F2, U+21F4-2211, U+2213-2214, U+2216-22FF, U+2308-230B, U+2310, U+2319, U+231C-2321, U+2336-237A, U+237C, U+2395, U+239B-23B7, U+23D0, U+23DC-23E1, U+2474-2475, U+25AF, U+25B3, U+25B7, U+25BD, U+25C1, U+25CA, U+25CC, U+25FB, U+266D-266F, U+27C0-27FF, U+2900-2AFF, U+2B0E-2B11, U+2B30-2B4C, U+2BFE, U+3030, U+FF5B, U+FF5D, U+1D400-1D7FF, U+1EE00-1EEFF;
506}
507/* greek */
508@font-face {
509  font-family: 'Roboto';
510  font-style: normal;
511  font-weight: 700;
512  font-display: swap;
513  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/173c33cf-d1cb-443b-895a-813cec1f5ecd/greek.woff2') format('woff2');
514  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF;
515}
516/* greek-ext */
517@font-face {
518  font-family: 'Roboto';
519  font-style: normal;
520  font-weight: 700;
521  font-display: swap;
522  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/598477ce-56af-4bab-bb7e-d9907ec93691/greek-ext.woff2') format('woff2');
523  unicode-range: U+1F00-1FFF;
524}
525/* latin */
526@font-face {
527  font-family: 'Source Sans Pro';
528  font-style: normal;
529  font-weight: 400;
530  font-display: swap;
531  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b7dd2236-930f-4d81-9c77-7cec81260193/latin.woff2') format('woff2');
532  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
533}
534/* greek-ext */
535@font-face {
536  font-family: 'Source Sans Pro';
537  font-style: normal;
538  font-weight: 400;
539  font-display: swap;
540  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/9aa28dc4-4e92-41ce-a6c7-d21e231eb3aa/greek-ext.woff2') format('woff2');
541  unicode-range: U+1F00-1FFF;
542}
543/* latin-ext */
544@font-face {
545  font-family: 'Source Sans Pro';
546  font-style: normal;
547  font-weight: 400;
548  font-display: swap;
549  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/31fb64b9-1014-4a40-b663-fb70f94ef99c/latin-ext.woff2') format('woff2');
550  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1D
550BF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
551}
552/* vietnamese */
553@font-face {
554  font-family: 'Source Sans Pro';
555  font-style: normal;
556  font-weight: 400;
557  font-display: swap;
558  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/320d8579-3d91-4288-a181-23f2b5d2f98e/vietnamese.woff2') format('woff2');
559  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB;
560}
561/* greek */
562@font-face {
563  font-family: 'Source Sans Pro';
564  font-style: normal;
565  font-weight: 400;
566  font-display: swap;
567  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/e55f857c-e886-49a2-84b4-4c6e6cbbe27e/greek.woff2') format('woff2');
568  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF;
569}
570/* cyrillic-ext */
571@font-face {
572  font-family: 'Source Sans Pro';
573  font-style: normal;
574  font-weight: 400;
575  font-display: swap;
576  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/bd06faa7-07c3-4b89-9173-94d0c781c0aa/cyrillic-ext.woff2') format('woff2');
577  unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F;
578}
579/* cyrillic */
580@font-face {
581  font-family: 'Source Sans Pro';
582  font-style: normal;
583  font-weight: 400;
584  font-display: swap;
585  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/7e399908-f138-4090-a532-e92b10631448/cyrillic.woff2') format('woff2');
586  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
587}
588/* vietnamese */
589@font-face {
590  font-family: 'Source Sans Pro';
591  font-style: italic;
592  font-weight: 400;
593  font-display: swap;
594  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/9bcccafd-8676-48d9-b2d7-94508be72e37/vietnamese.woff2') format('woff2');
595  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB;
596}
597/* cyrillic */
598@font-face {
599  font-family: 'Source Sans Pro';
600  font-style: italic;
601  font-weight: 400;
602  font-display: swap;
603  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/610d2e3a-aefd-45a3-96ba-b70f73262ee7/cyrillic.woff2') format('woff2');
604  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
605}
606/* latin */
607@font-face {
608  font-family: 'Source Sans Pro';
609  font-style: italic;
610  font-weight: 400;
611  font-display: swap;
612  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b40c06fc-994c-4e05-8cb5-622f667e0a1d/latin.woff2') format('woff2');
613  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
614}
615/* cyrillic-ext */
616@font-face {
617  font-family: 'Source Sans Pro';
618  font-style: italic;
619  font-weight: 400;
620  font-display: swap;
621  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/f3102d91-38cd-4953-bd9b-383b9bf4fbf2/cyrillic-ext.woff2') format('woff2');
622  unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F;
623}
624/* greek */
625@font-face {
626  font-family: 'Source Sans Pro';
627  font-style: italic;
628  font-weight: 400;
629  font-display: swap;
630  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/4324d9ae-83d0-426e-a4ed-98f8e1450056/greek.woff2') format('woff2');
631  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF;
632}
633/* latin-ext */
634@font-face {
635  font-family: 'Source Sans Pro';
636  font-style: italic;
637  font-weight: 400;
638  font-display: swap;
639  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/db0b1ec0-e001-43ad-994f-b92d667276d0/latin-ext.woff2') format('woff2');
640  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1D
640BF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
641}
642/* latin-ext */
643@font-face {
644  font-family: 'Poppins';
645  font-style: normal;
646  font-weight: 500;
647  font-display: swap;
648  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/106cf02d-1fea-47b3-beaa-607012f765b3/latin-ext.woff2') format('woff2');
649  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
650}
651/* devanagari */
652@font-face {
653  font-family: 'Poppins';
654  font-style: normal;
655  font-weight: 500;
656  font-display: swap;
657  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/2200ecd2-8cab-4e5f-98a1-74a7a1427ea4/devanagari.woff2') format('woff2');
658  unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09;
659}
660/* latin */
661@font-face {
662  font-family: 'Poppins';
663  font-style: normal;
664  font-weight: 500;
665  font-display: swap;
666  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/abb8d202-34bc-4174-a25f-c00d4154bb44/latin.woff2') format('woff2');
667  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
668}
669/* vietnamese */
670@font-face {
671  font-family: 'Inter';
672  font-style: normal;
673  font-weight: 700;
674  font-display: swap;
675  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/4113b352-221c-42b4-ab47-e24f5cb0bc41/vietnamese.woff2') format('woff2');
676  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB;
677}
678/* latin */
679@font-face {
680  font-family: 'Inter';
681  font-style: normal;
682  font-weight: 700;
683  font-display: swap;
684  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b649195f-d7be-4a83-88d7-87c74c1f1590/latin.woff2') format('woff2');
685  unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD;
686}
687/* cyrillic-ext */
688@font-face {
689  font-family: 'Inter';
690  font-style: normal;
691  font-weight: 700;
692  font-display: swap;
693  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/66c18e4b-9e34-4808-b5a0-eebe9c0564b3/cyrillic-ext.woff2') format('woff2');
694  unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F;
695}
696/* latin-ext */
697@font-face {
698  font-family: 'Inter';
699  font-style: normal;
700  font-weight: 700;
701  font-display: swap;
702  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/c0b7ce99-3bb0-49ab-bef5-53895f60c291/latin-ext.woff2') format('woff2');
703  unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF;
704}
705/* cyrillic */
706@font-face {
707  font-family: 'Inter';
708  font-style: normal;
709  font-weight: 700;
710  font-display: swap;
711  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/af0b57b3-b798-4c02-82c8-b63af1181a46/cyrillic.woff2') format('woff2');
712  unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116;
713}
714/* greek-ext */
715@font-face {
716  font-family: 'Inter';
717  font-style: normal;
718  font-weight: 700;
719  font-display: swap;
720  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/91ca4c6c-314a-443f-a934-1537bf1e83d4/greek-ext.woff2') format('woff2');
721  unicode-range: U+1F00-1FFF;
722}
723/* greek */
724@font-face {
725  font-family: 'Inter';
726  font-style: normal;
727  font-weight: 700;
728  font-display: swap;
729  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/c75aaa21-9fdf-4207-8451-1d0a1c883b88/greek.woff2') format('woff2');
730  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF;
731}
732/* vietnamese */
733@font-face {
734  font-family: 'Roboto';
735  font-style: italic;
736  font-weight: 700;
737  font-display: swap;
738  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/32124223-3d78-430f-818e-06aa11c55489/vietnamese.woff2') format('woff2');
739  unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB;
740}
741/* math */
742@font-face {
743  font-family: 'Roboto';
744  font-style: italic;
745  font-weight: 700;
746  font-display: swap;
747  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8f957e17-9000-4298-8062-b8dabbbc923e/math.woff2') format('woff2');
748  unicode-range: U+0302-0303, U+0305, U+0307-0308, U+0310, U+0312, U+0315, U+031A, U+0326-0327, U+032C, U+032F-0330, U+0332-0333, U+0338, U+033A, U+0346, U+034D, U+0391-03A1, U+03A3-03A9, U+03B1-03C9, U+03D1, U+03D5-03D6, U+03F0-03F1, U+03F4-03F5, U+2016-2017, U+2034-2
748038, U+203C, U+2040, U+2043, U+2047, U+2050, U+2057, U+205F, U+2070-2071, U+2074-208E, U+2090-209C, U+20D0-20DC, U+20E1, U+20E5-20EF, U+2100-2112, U+2114-2115, U+2117-2121, U+2123-214F, U+2190, U+2192, U+2194-21AE, U+21B0-21E5, U+21F1-21F2, U+21F4-2211, U+2213-2214, U+2216-22FF, U+2308-230B, U+2310, U+2319, U+231C-2321, U+2336-237A, U+237C, U+2395, U+239B-23B7, U+23D0, U+23DC-23E1, U+2474-2475, U+25AF, U+25B3, U+25B7, U+25BD, U+25C1, U+25CA, U+25CC, U+25FB, U+266D-266F, U+27C0-27FF, U+2900-2AFF, U+2B0E-2B11, U+2B30-2B4C, U+2BFE, U+3030, U+FF5B, U+FF5D, U+1D400-1D7FF, U+1EE00-1EEFF;
749}
750/* greek-ext */
751@font-face {
752  font-family: 'Roboto';
753  font-style: italic;
754  font-weight: 700;
755  font-display: swap;
756  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/720d34a4-67e3-4587-9908-bd17ceb60725/greek-ext.woff2') format('woff2');
757  unicode-range: U+1F00-1FFF;
758}
759/* symbols */
760@font-face {
761  font-family: 'Roboto';
762  font-style: italic;
763  font-weight: 700;
764  font-display: swap;
765  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/19fac8d0-dc79-4015-8656-768da50a2a13/symbols.woff2') format('woff2');
766  unicode-range: U+0001-000C, U+000E-001F, U+007F-009F, U+20DD-20E0, U+20E2-20E4, U+2150-218F, U+2190, U+2192, U+2194-2199, U+21AF, U+21E6-21F0, U+21F3, U+2218-2219, U+2299, U+22C4-22C6, U+2300-243F, U+2440-244A, U+2460-24FF, U+25A0-27BF, U+2800-28FF, U+2921-2922, U+2981, U+29BF, U+29EB, U+2B00-2BFF, U+4DC0-4DFF, U+FFF9-FFFB, U+10140-1018E, U+10190-1019C, U+101A0, U+101D0-101FD, U+102E0-102FB, U+10E60-10E7E, U+1D2C0-1D2D3, U+1D2E0-1D37F, U+1F000-1F0FF, U+1F100-1F1AD, U+1F1E6-1F1FF, U+1F30D-1F30F, U+1F315, U+1F31C, U+1F31E, U+1F320-1F32C, U+1F336, U+1F378, U+1F37D, U+1F382, U+1F393-1F39F, U+1F3A7-1F3A8, U+1F3AC-1F3AF, U+1F3C2, U+1F3C4-1F3C6, U+1F3CA-1F3CE, U+1F3D4-1F3E0, U+1F3ED, U+1F3F1-1F3F3, U+1F3F5-1F3F7, U+1F408, U+1F415, U+1F41F, U+1F426, U+1F43F, U+1F441-1F442, U+1F444, U+1F446-1F449, U+1F44C-1F44E, U+1F453, U+1F46A, U+1F47D, U+1F4A3, U+1F4B0, U+1F4B3, U+1F4B9, U+1F4BB, U+1F4BF, U+1F4C8-1F4CB, U+1F4D6, U+1F4DA, U+1F4DF, U+1F4E3-1F4E6, U+1F4EA-1F4ED, U+1F4F7, U+1F4F9-1F4FB, U+1F4FD-1F4FE, U+1F503, U+1F507-1F50B, U+1F50D, U+1F512-1F513, U+1F53E-1F54A, U+1F54F-1F5FA, U+1F610, U+1F650-1F67F, U+1F687, U+1F68D, U+1F691, U+1F694, U+1F698, U+1F6AD, U+1F6B2, U+1F6B9-1F6BA, U+1F6BC, U+1F6C6-1F6CF, U+1F6D3-1F6D7, U+1F6E0-1F6EA, U+1F6F0-1F6F3, U+1F6F7-1F6FC, U+1F700-1F7FF, U+1F800-1F80B, U+1F810-1F847, U+1F850-1F859, U+1F860-1F887, U+1F890-1F8AD, U+1F8B0-1F8BB, U+1F8C0-1F8C1, U+1F900-1F90B, U+1F93B, U+1F946, U+1F984, U+1F996, U+1F9E9, U+1FA00-1FA6F, U+1FA70-1FA7C, U+1FA80-1FA89, U+1FA8F-1FAC6, U+1FACE-1FADC, U+1FADF-1FAE9, U+1FAF0-1FAF8, U+1FB00-1FBFF;
767}
768/* greek */
769@font-face {
770  font-family: 'Roboto';
771  font-style: italic;
772  font-weight: 700;
773  font-display: swap;
774  src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/3a02bd10-119c-4f30-873d-73eab06f8462/greek.woff2') format('woff2');
775  unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF;
776}
777/* cyrillic-ext */
778@font-face {
779  font-family: 'Roboto';
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1251      
1252
1253
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1305        
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1311        
1312        
1313        
1314        
1315        
1316        
1317        
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1328
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1345
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1347
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1380
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1416              >
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1432                  SMS Text
1433                </span>
1434              </a>
1435            </div>
1436          
1437          
1438        
1439          
1440            <div class="header-nav-folder-item">
1441              <a
1442                href="/outbound"
1443                
1444              >
1445                <span class="header-nav-folder-item-content">
1446                  Outbound Call Center
1447                </span>
1448              </a>
1449            </div>
1450          
1451          
1452        
1453      </div>
1454    </div>
1455  
1456  
1457
1458
1459  
1460    <div class="header-nav-item header-nav-item--folder">
1461      <button
1462        class="header-nav-folder-title"
1463        data-href="/about"
1464        data-animation-role="header-element"
1465        aria-expanded="false"
1466        aria-controls="instant-answering-service"
1467        
1468      >
1469      <span class="header-nav-folder-title-text">
1470        Instant Answering Service
1471      </span>
1472      </button>
1473      <div class="header-nav-folder-content" id="instant-answering-service">
1474        
1475          
1476            <div class="header-nav-folder-item">
1477              <a
1478                href="/instant-answering-service"
1479                
1480              >
1481                <span class="header-nav-folder-item-content">
1482                  Answering Service
1483                </span>
1484              </a>
1485            </div>
1486          
1487          
1488        
1489      </div>
1490    </div>
1491  
1492  
1493
1494
1495  
1496    <div class="header-nav-item header-nav-item--collection header-nav-item--active">
1497      <a
1498        href="/bpoa-blog"
1499        data-animation-role="header-element"
1500        
1501          aria-current="page"
1502        
1503      >
1504        BPOA Blog
1505      </a>
1506    </div>
1507  
1508  
1509  
1510
1511
1512  
1513    <div class="header-nav-item header-nav-item--collection">
1514      <a
1515        href="/career-opportunities"
1516        data-animation-role="header-element"
1517        
1518      >
1519        Career Opportunities
1520      </a>
1521    </div>
1522  
1523  
1524  
1525
1526
1527  
1528    <div class="header-nav-item header-nav-item--collection">
1529      <a
1530        href="/about-us"
1531        data-animation-role="header-element"
1532        
1533      >
1534        About
1535      </a>
1536    </div>
1537  
1538  
1539  
1540
1541
1542
1543                    </nav>
1544                  </div>
1545                </div>
1546              
1547              
1548            </div>
1549          
1550            
1551            <!-- Actions -->
1552            <div class="header-actions header-actions--right">
1553              
1554              
1555
1556              
1557
1558            
1559            
1560
1561              
1562              <div class="showOnMobile">
1563                
1564              </div>
1565
1566              
1567              <div class="showOnDesktop">
1568                
1569              </div>
1570
1571              
1572                <div class="header-actions-action header-actions-action--cta" data-animation-role="header-element">
1573                  <a
1574                    class="btn btn--border theme-btn--primary-inverse sqs-button-element--primary"
1575                    href="/contact"
1576                    
1577                  >
1578                    Contact
1579                  </a>
1580                </div>
1581              
1582            </div>
1583          
1584            
1585
1586
1587<style>
1588  .top-bun, 
1589  .patty, 
1590  .bottom-bun {
1591    height: 1px;
1592  }
1593</style>
1594
1595<!-- Burger -->
1596<div class="header-burger
1597
1598  menu-overlay-has-visible-non-navigation-items
1599
1600
1601  
1602" data-animation-role="header-element">
1603  <button class="header-burger-btn burger" data-test="header-burger">
1604    <span hidden class="js-header-burger-open-title visually-hidden">Open Menu</span>
1605    <span hidden class="js-header-burger-close-title visually-hidden">Close Menu</span>
1606    <div class="burger-box">
1607      <div class="burger-inner header-menu-icon-doubleLineHamburger">
1608        <div class="top-bun"></div>
1609        <div class="patty"></div>
1610        <div class="bottom-bun"></div>
1611      </div>
1612    </div>
1613  </button>
1614</div>
1615
1616          
1617
1618        </div>
1619        <div class="header-display-mobile" data-content-field="site-title">
1620          
1621            
1622            <!-- Social -->
1623            
1624          
1625            
1626            <!-- Title and nav wrapper -->
1627            <div class="header-title-nav-wrapper">
1628              
1629
1630              
1631
1632              
1633                
1634                <!-- Title -->
1635                
1636                  <div
1637                    class="
1638                      header-title
1639                      
1640                    "
1641                    data-animation-role="header-element"
1642                  >
1643                    
1644                      <div class="header-title-logo">
1645                        <a href="/" data-animation-role="header-element">
1646                        
1647<img elementtiming="nbf-header-logo-desktop" src="//images.squarespace-cdn.com/content/v1/56671d1440667aa0cbbc9001/e50ca7cc-b3b2-423a-abfc-db1122c775f4/BPOAlogopng.png?format=1500w" alt="BPO American, Inc." style="display:block" fetchpriority="high" loading="eager" decoding="async" data-loader="raw">
1648
1649                        </a>
1650                      </div>
1651
1652                    
1653                    
1654                  </div>
1655                
1656              
1657                
1658                <!-- Nav -->
1659                <div class="header-nav">
1660                  <div class="header-nav-wrapper">
1661                    <nav class="header-nav-list">
1662                      
1663
1664
1665  
1666    <div class="header-nav-item header-nav-item--folder">
1667      <button
1668        class="header-nav-folder-title"
1669        data-href="/test"
1670        data-animation-role="header-element"
1671        aria-expanded="false"
1672        aria-controls="contact-center"
1673        
1674      >
1675      <span class="header-nav-folder-title-text">
1676        Contact Center
1677      </span>
1678      </button>
1679      <div class="header-nav-folder-content" id="contact-center">
1680        
1681          
1682            <div class="header-nav-folder-item">
1683              <a
1684                href="/inbound"
1685                
1686              >
1687                <span class="header-nav-folder-item-content">
1688                  Live Call Handling
1689                </span>
1690              </a>
1691            </div>
1692          
1693          
1694        
1695          
1696            <div class="header-nav-folder-item">
1697              <a
1698                href="/web-chat-and-e-mail"
1699                
1700              >
1701                <span class="header-nav-folder-item-content">
1702                  Web Chat and e-Mail
1703                </span>
1704              </a>
1705            </div>
1706          
1707          
1708        
1709          
1710            <div class="header-nav-folder-item">
1711              <a
1712                href="/sms-text"
1713                
1714              >
1715                <span class="header-nav-folder-item-content">
1716                  SMS Text
1717                </span>
1718              </a>
1719            </div>
1720          
1721          
1722        
1723          
1724            <div class="header-nav-folder-item">
1725              <a
1726                href="/outbound"
1727                
1728              >
1729                <span class="header-nav-folder-item-content">
1730                  Outbound Call Center
1731                </span>
1732              </a>
1733            </div>
1734          
1735          
1736        
1737      </div>
1738    </div>
1739  
1740  
1741
1742
1743  
1744    <div class="header-nav-item header-nav-item--folder">
1745      <button
1746        class="header-nav-folder-title"
1747        data-href="/about"
1748        data-animation-role="header-element"
1749        aria-expanded="false"
1750        aria-controls="instant-answering-service"
1751        
1752      >
1753      <span class="header-nav-folder-title-text">
1754        Instant Answering Service
1755      </span>
1756      </button>
1757      <div class="header-nav-folder-content" id="instant-answering-service">
1758        
1759          
1760            <div class="header-nav-folder-item">
1761              <a
1762                href="/instant-answering-service"
1763                
1764              >
1765                <span class="header-nav-folder-item-content">
1766                  Answering Service
1767                </span>
1768              </a>
1769            </div>
1770          
1771          
1772        
1773      </div>
1774    </div>
1775  
1776  
1777
1778
1779  
1780    <div class="header-nav-item header-nav-item--collection header-nav-item--active">
1781      <a
1782        href="/bpoa-blog"
1783        data-animation-role="header-element"
1784        
1785          aria-current="page"
1786        
1787      >
1788        BPOA Blog
1789      </a>
1790    </div>
1791  
1792  
1793  
1794
1795
1796  
1797    <div class="header-nav-item header-nav-item--collection">
1798      <a
1799        href="/career-opportunities"
1800        data-animation-role="header-element"
1801        
1802      >
1803        Career Opportunities
1804      </a>
1805    </div>
1806  
1807  
1808  
1809
1810
1811  
1812    <div class="header-nav-item header-nav-item--collection">
1813      <a
1814        href="/about-us"
1815        data-animation-role="header-element"
1816        
1817      >
1818        About
1819      </a>
1820    </div>
1821  
1822  
1823  
1824
1825
1826
1827                    </nav>
1828                  </div>
1829                </div>
1830              
1831              
1832            </div>
1833          
1834            
1835            <!-- Actions -->
1836            <div class="header-actions header-actions--right">
1837              
1838              
1839
1840              
1841
1842            
1843            
1844
1845              
1846              <div class="showOnMobile">
1847                
1848              </div>
1849
1850              
1851              <div class="showOnDesktop">
1852                
1853              </div>
1854
1855              
1856                <div class="header-actions-action header-actions-action--cta" data-animation-role="header-element">
1857                  <a
1858                    class="btn btn--border theme-btn--primary-inverse sqs-button-element--primary"
1859                    href="/contact"
1860                    
1861                  >
1862                    Contact
1863                  </a>
1864                </div>
1865              
1866            </div>
1867          
1868            
1869
1870
1871<style>
1872  .top-bun, 
1873  .patty, 
1874  .bottom-bun {
1875    height: 1px;
1876  }
1877</style>
1878
1879<!-- Burger -->
1880<div class="header-burger
1881
1882  menu-overlay-has-visible-non-navigation-items
1883
1884
1885  
1886" data-animation-role="header-element">
1887  <button class="header-burger-btn burger" data-test="header-burger">
1888    <span hidden class="js-header-burger-open-title visually-hidden">Open Menu</span>
1889    <span hidden class="js-header-burger-close-title visually-hidden">Close Menu</span>
1890    <div class="burger-box">
1891      <div class="burger-inner header-menu-icon-doubleLineHamburger">
1892        <div class="top-bun"></div>
1893        <div class="patty"></div>
1894        <div class="bottom-bun"></div>
1895      </div>
1896    </div>
1897  </button>
1898</div>
1899
1900          
1901          
1902          
1903          
1904          
1905        </div>
1906      </div>
1907    </div>
1908    <!-- (Mobile) Menu Navigation -->
1909    <div class="header-menu header-menu--folder-list
1910      
1911      
1912      
1913      
1914      
1915      "
1916      data-section-theme=""
1917      data-current-styles="{
1918&quot;layout&quot;: &quot;navLeft&quot;,
1919&quot;action&quot;: {
1920&quot;href&quot;: &quot;/contact&quot;,
1921&quot;buttonText&quot;: &quot;Contact&quot;,
1922&quot;newWindow&quot;: false
1923},
1924&quot;showSocial&quot;: false,
1925&quot;socialOptions&quot;: {
1926&quot;socialBorderShape&quot;: &quot;none&quot;,
1927&quot;socialBorderStyle&quot;: &quot;outline&quot;,
1928&quot;socialBorderThickness&quot;: {
1929&quot;unit&quot;: &quot;px&quot;,
1930&quot;value&quot;: 1.0
1931}
1932},
1933&quot;sectionTheme&quot;: &quot;white-bold&quot;,
1934&quot;menuOverlayAnimation&quot;: &quot;fade&quot;,
1935&quot;cartStyle&quot;: &quot;cart&quot;,
1936&quot;cartText&quot;: &quot;Cart&quot;,
1937&quot;showEmptyCartState&quot;: true,
1938&quot;cartOptions&quot;: {
1939&quot;iconType&quot;: &quot;solid-7&quot;,
1940&quot;cartBorderShape&quot;: &quot;none&quot;,
1941&quot;cartBorderStyle&quot;: &quot;outline&quot;,
1942&quot;cartBorderThickness&quot;: {
1943&quot;unit&quot;: &quot;px&quot;,
1944&quot;value&quot;: 1.0
1945}
1946},
1947&quot;showButton&quot;: true,
1948&quot;showCart&quot;: false,
1949&quot;showAccountLogin&quot;: false,
1950&quot;headerStyle&quot;: &quot;solid&quot;,
1951&quot;languagePicker&quot;: {
1952&quot;enabled&quot;: false,
1953&quot;iconEnabled&quot;: false,
1954&quot;iconType&quot;: &quot;globe&quot;,
1955&quot;flagShape&quot;: &quot;shiny&quot;,
1956&quot;languageFlags&quot;: [ ]
1957},
1958&quot;iconOptions&quot;: {
1959&quot;desktopDropdownIconOptions&quot;: {
1960&quot;size&quot;: {
1961&quot;unit&quot;: &quot;em&quot;,
1962&quot;value&quot;: 1.0
1963},
1964&quot;iconSpacing&quot;: {
1965&quot;unit&quot;: &quot;em&quot;,
1966&quot;value&quot;: 0.35
1967},
1968&quot;strokeWidth&quot;: {
1969&quot;unit&quot;: &quot;px&quot;,
1970&quot;value&quot;: 1.0
1971},
1972&quot;endcapType&quot;: &quot;square&quot;,
1973&quot;folderDropdownIcon&quot;: &quot;none&quot;,
1974&quot;languagePickerIcon&quot;: &quot;openArrowHead&quot;
1975},
1976&quot;mobileDropdownIconOptions&quot;: {
1977&quot;size&quot;: {
1978&quot;unit&quot;: &quot;em&quot;,
1979&quot;value&quot;: 1.0
1980},
1981&quot;iconSpacing&quot;: {
1982&quot;unit&quot;: &quot;em&quot;,
1983&quot;value&quot;: 0.15
1984},
1985&quot;strokeWidth&quot;: {
1986&quot;unit&quot;: &quot;px&quot;,
1987&quot;value&quot;: 0.5
1988},
1989&quot;endcapType&quot;: &quot;square&quot;,
1990&quot;folderDropdownIcon&quot;: &quot;openArrowHead&quot;,
1991&quot;languagePickerIcon&quot;: &quot;openArrowHead&quot;
1992}
1993},
1994&quot;mobileOptions&quot;: {
1995&quot;layout&quot;: &quot;logoLeftNavRight&quot;,
1996&quot;menuIconOptions&quot;: {
1997&quot;style&quot;: &quot;doubleLineHamburger&quot;,
1998&quot;thickness&quot;: {
1999&quot;unit&quot;: &quot;px&quot;,
2000&quot;value&quot;: 1.0
2001}
2002}
2003},
2004&quot;solidOptions&quot;: {
2005&quot;headerOpacity&quot;: {
2006&quot;unit&quot;: &quot;%&quot;,
2007&quot;value&quot;: 100.0
2008},
2009&quot;
2009blurBackground&quot;: {
2010&quot;enabled&quot;: false,
2011&quot;blurRadius&quot;: {
2012&quot;unit&quot;: &quot;px&quot;,
2013&quot;value&quot;: 12.0
2014}
2015}
2016},
2017&quot;gradientOptions&quot;: {
2018&quot;gradientType&quot;: &quot;faded&quot;,
2019&quot;headerOpacity&quot;: {
2020&quot;unit&quot;: &quot;%&quot;,
2021&quot;value&quot;: 90.0
2022},
2023&quot;blurBackground&quot;: {
2024&quot;enabled&quot;: false,
2025&quot;blurRadius&quot;: {
2026&quot;unit&quot;: &quot;px&quot;,
2027&quot;value&quot;: 12.0
2028}
2029}
2030},
2031&quot;dropShadowOptions&quot;: {
2032&quot;enabled&quot;: false,
2033&quot;blur&quot;: {
2034&quot;unit&quot;: &quot;px&quot;,
2035&quot;value&quot;: 12.0
2036},
2037&quot;spread&quot;: {
2038&quot;unit&quot;: &quot;px&quot;,
2039&quot;value&quot;: 0.0
2040},
2041&quot;distance&quot;: {
2042&quot;unit&quot;: &quot;px&quot;,
2043&quot;value&quot;: 12.0
2044}
2045},
2046&quot;borderOptions&quot;: {
2047&quot;enabled&quot;: false,
2048&quot;position&quot;: &quot;bottom&quot;,
2049&quot;thickness&quot;: {
2050&quot;unit&quot;: &quot;px&quot;,
2051&quot;value&quot;: 4.0
2052}
2053},
2054&quot;showPromotedElement&quot;: false,
2055&quot;buttonVariant&quot;: &quot;primary&quot;,
2056&quot;blurBackground&quot;: {
2057&quot;enabled&quot;: false,
2058&quot;blurRadius&quot;: {
2059&quot;unit&quot;: &quot;px&quot;,
2060&quot;value&quot;: 12.0
2061}
2062},
2063&quot;headerOpacity&quot;: {
2064&quot;unit&quot;: &quot;%&quot;,
2065&quot;value&quot;: 100.0
2066}
2067}"
2068      data-section-id="overlay-nav"
2069      data-show-account-login="false"
2070      data-test="header-menu">
2071      <div class="header-menu-bg theme-bg--primary"></div>
2072      <div class="header-menu-nav">
2073        <nav class="header-menu-nav-list">
2074          <div data-folder="root" class="header-menu-nav-folder">
2075            <div class="header-menu-nav-folder-content">
2076              <!-- Menu Navigation -->
2077<div class="header-menu-nav-wrapper">
2078  
2079    
2080      
2081        
2082          <div class="container header-menu-nav-item">
2083            <a
2084              data-folder-id="/test"
2085              href="/test"
2086              
2087            >
2088              <div class="header-menu-nav-item-content header-menu-nav-item-content-folder">
2089                <span class="visually-hidden">Folder:</span>
2090                <span class="header-nav-folder-title-text">Contact Center</span>
2091              </div>
2092            </a>
2093          </div>
2094          <div data-folder="/test" class="header-menu-nav-folder">
2095            <div class="header-menu-nav-folder-content">
2096              <div class="header-menu-controls container header-menu-nav-item">
2097                <a class="header-menu-controls-control header-menu-controls-control--active" data-action="back" href="/">
2098                  <span>Back</span>
2099                </a>
2100              </div>
2101              
2102                
2103                  <div class="container header-menu-nav-item">
2104                    <a
2105                      href="/inbound"
2106                      
2107                    >
2108                      <div class="header-menu-nav-item-content">
2109                        Live Call Handling
2110                      </div>
2111                    </a>
2112                  </div>
2113                
2114                
2115              
2116                
2117                  <div class="container header-menu-nav-item">
2118                    <a
2119                      href="/web-chat-and-e-mail"
2120                      
2121                    >
2122                      <div class="header-menu-nav-item-content">
2123                        Web Chat and e-Mail
2124                      </div>
2125                    </a>
2126                  </div>
2127                
2128                
2129              
2130                
2131                  <div class="container header-menu-nav-item">
2132                    <a
2133                      href="/sms-text"
2134                      
2135                    >
2136                      <div class="header-menu-nav-item-content">
2137                        SMS Text
2138                      </div>
2139                    </a>
2140                  </div>
2141                
2142                
2143              
2144                
2145                  <div class="container header-menu-nav-item">
2146                    <a
2147                      href="/outbound"
2148                      
2149                    >
2150                      <div class="header-menu-nav-item-content">
2151                        Outbound Call Center
2152                      </div>
2153                    </a>
2154                  </div>
2155                
2156                
2157              
2158            </div>
2159          </div>
2160        
2161      
2162    
2163      
2164        
2165          <div class="container header-menu-nav-item">
2166            <a
2167              data-folder-id="/about"
2168              href="/about"
2169              
2170            >
2171              <div class="header-menu-nav-item-content header-menu-nav-item-content-folder">
2172                <span class="visually-hidden">Folder:</span>
2173                <span class="header-nav-folder-title-text">Instant Answering Service</span>
2174              </div>
2175            </a>
2176          </div>
2177          <div data-folder="/about" class="header-menu-nav-folder">
2178            <div class="header-menu-nav-folder-content">
2179              <div class="header-menu-controls container header-menu-nav-item">
2180                <a class="header-menu-controls-control header-menu-controls-control--active" data-action="back" href="/">
2181                  <span>Back</span>
2182                </a>
2183              </div>
2184              
2185                
2186                  <div class="container header-menu-nav-item">
2187                    <a
2188                      href="/instant-answering-service"
2189                      
2190                    >
2191                      <div class="header-menu-nav-item-content">
2192                        Answering Service
2193                      </div>
2194                    </a>
2195                  </div>
2196                
2197                
2198              
2199            </div>
2200          </div>
2201        
2202      
2203    
2204      
2205        
2206          
2207            <div class="container header-menu-nav-item header-menu-nav-item--collection header-menu-nav-item--active">
2208              <a
2209                href="/bpoa-blog"
2210                
2211                  aria-current="page"
2212                
2213              >
2214                <div class="header-menu-nav-item-content">
2215                  BPOA Blog
2216                </div>
2217              </a>
2218            </div>
2219          
2220        
2221      
2222    
2223      
2224        
2225          
2226            <div class="container header-menu-nav-item header-menu-nav-item--collection">
2227              <a
2228                href="/career-opportunities"
2229                
2230              >
2231                <div class="header-menu-nav-item-content">
2232                  Career Opportunities
2233                </div>
2234              </a>
2235            </div>
2236          
2237        
2238      
2239    
2240      
2241        
2242          
2243            <div class="container header-menu-nav-item header-menu-nav-item--collection">
2244              <a
2245                href="/about-us"
2246                
2247              >
2248                <div class="header-menu-nav-item-content">
2249                  About
2250                </div>
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2695    Call Centers in 2026: A Turning Point for AI, Policy, and Human‑Centered Service
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2702  
2703  <div class="sqs-html-content" data-sqsp-text-block-content><p class="" style="white-space:pre-wrap;">The call center industry is changing faster than ever. In 2026, customer experience leaders find themselves navigating a complex landscape shaped by rapid advances in AI, evolving legislative scrutiny on outsourcing, and shifting customer expectations that put both efficie
2703ncy and empathy front and center.</p><p class="" style="white-space:pre-wrap;">Whether you’re leading a customer support team, managing BPO operations, or advising CX strategy, here are the key forces defining the contact center in 2026 — and how they’re reshaping the future of work and service.</p><h2 style="white-space:pre-wrap;">1. AI Isn’t a Fad — It’s Core to Operations (But Humans Still Matter)</h2><p class="" style="white-space:pre-wrap;">One thing is certain: AI isn’t going away. In 2026, technologically advanced <strong>Voice AI agents</strong> and real‑time analytic tools have moved from pilot projects to everyday use cases. These systems can now:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Boost <strong>First Contact Resolution (FCR)</strong></p></li><li><p class="" style="white-space:pre-wrap;">Reduce <strong>Average Handle Time (AHT)</strong></p></li><li><p class="" style="white-space:pre-wrap;">Support agents with real‑time insights and recommendations</p></li><li><p class="" style="white-space:pre-wrap;">Route calls intelligently based on customer context and history </p></li></ul><p class="" style="white-space:pre-wrap;">However, contrary to doomsday headlines, AI <strong>isn’t replacing human agents wholesale</strong> this year. Instead, most contact centers have embraced a <em>hybrid model</em>—where automation handles routine tasks while humans focus on empathy, judgment, and high‑complexity issues. Expert analyses find that AI significantly enhances productivity <em>and</em> preserves the human touch that customers still value deeply. </p><h2 style="white-space:pre-wrap;">2. Policy &amp; Regulation Are Emerging as Industry Signals</h2><p class="" style="white-space:pre-wrap;">Legislators are increasingly focused on how customer service is delivered — especially when jobs, data privacy, and AI transparency are at stake.</p><p class="" style="white-space:pre-wrap;">One of the most watched initiatives is the <em>Keep Call Centers in America Act</em>, introduced by U.S. lawmakers in 2025 and still being discussed in 2026. While not yet law, it’s already influencing how CX leaders plan for future operations. The bill calls for:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Public disclosure when companies relocate call center work offshore</p></li><li><p class="" style="white-space:pre-wrap;">Requirements that customers be informed if they're interacting with AI or offshore agents</p></li><li><p class="" style="white-space:pre-wrap;">Prioritization of U.S.‑based service in federal contracting </p></li></ul><p class="" style="white-space:pre-wrap;">Whether this legislation passes in its current form, evolves, or becomes a foundation for future policy, it signals <strong>greater scrutiny on outsourcing models</strong> and <strong>transparency around AI usage</strong> — both of which are becoming mainstream concerns for consumers and regulators alike.</p><h2 style="white-space:pre-wrap;">3. Customer Expectations Have Never Been Higher</h2><p class="" style="white-space:pre-wrap;">The modern customer expects two things simultaneously:</p><ol data-rte-list="default"><li><p class="" style="white-space:pre-wrap;"><strong>Fast, frictionless service</strong> — powered by AI for efficiency</p></li><li><p class="" style="white-space:pre-wrap;"><strong>Personal, human‑centric interactions</strong> — when nuance, empathy, or complex problem solving is needed</p></li></ol><p class="" style="white-space:pre-wrap;">Studies show customers are more frustrated by opaque support systems than ever before. Many will abandon automated menus or bot conversations in favor of a human voice — especially for sensitive issues. This has pushed many organizations to rethink their experience strategies, investing in seamless transitions between AI and human support and optimizing omnichannel journeys from message to phone call.</p><h2 style="white-space:pre-wrap;">4. Industry Challenges: Burnout, Workforce Skills, and Talent</h2><p class="" style="white-space:pre-wrap;">Even as AI boosts operational metrics, it’s also creating new workplace realities. Some centers report that <strong>AI‑driven automation can inadvertently increase stress</strong> for human agents — especially when monitoring systems generate constant performance insights or require str
2703ict adherence to AI‑suggested flows. </p><p class="" style="white-space:pre-wrap;">At the same time:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Talent shortages remain a real concern in U.S. labor markets</p></li><li><p class="" style="white-space:pre-wrap;">Organizations are investing in <strong>continuous training</strong> and <strong>upskilling programs</strong> to equip agents with advanced communication, problem‑solving, and technology fluency</p></li><li><p class="" style="white-space:pre-wrap;">Many CX leaders now view workforce development as a core part of their tech strategy, not separate from it </p></li></ul><h2 style="white-space:pre-wrap;">Final Thoughts</h2><p class="" style="white-space:pre-wrap;">The call center industry in 2026 is defined by <strong>balance</strong> — between automation and human touch, between efficiency and experience, and between innovation and regulation. Leading contact centers aren’t fighting these forces; they’re integrating them into a dynamic, future‑ready model of customer engagement.</p><p class="" style="white-space:pre-wrap;">Whether you’re a CX executive, workforce planner, or technology leader, embracing these trends now can help your organization thrive in a landscape where service quality and operational excellence go hand in hand.</p></div>
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2784<a class="blog-more-link" href="/bpoa-blog/2026/1/30/call-centers-in-2026-a-turning-point-for-ai-policy-and-humancentered-service" data-animation-role="content">Read More</a>
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2797      <span class="blog-author">ken wills</span>
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2816    <a href="/bpoa-blog/2025/8/5/keep-call-centers-in-america-act-of-2025" data-no-animation>
2817  
2818    Keep Call Centers in America Act of 2025,
2819  </a>
2820</h1>
2821<div class="blog-excerpt">
2822  <div class="blog-excerpt-wrapper"></div>
2823  
2824    <div class="blog-body-wrapper"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1754403242642" id="item-68921112d5fc6a54980cbb67"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block website-component-block sqs-block-website-component sqs-block-html html-block" data-block-css="[&quot;https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_9
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2825  
2826  <div class="sqs-html-content" data-sqsp-text-block-content><p class="" style="white-space:pre-wrap;">With roughly <strong>three million Americans</strong> employed in call centers, the industry faces increasing pressure from <strong>offshoring</strong> and <strong>AI automation</strong>. According to the Bureau of Labor Statistics, up to <strong>150,000 U.S. call center jobs</strong> could vanish by 2033 if current trends continue<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">WVDN+10Senator Ruben Gallego+10Complete AI Training+10</a>. Moreover, a Data for Progress survey shows <strong>70% of Americans</strong> say automated phone systems are more frustrating than talking to a live representative<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">CX Today+3Senator Ruben Gallego+3TCPAWorld+3</a>.</p><p class="" style="white-space:pre-wrap;">In response, Senators <strong>Ruben Gallego (D‑AZ)</strong> and <strong>Jim Justice (R‑WV)</strong> introduced bipartisan legislation to legislate transparency, retain domestic jobs, and protect consumer service quality and data privacy <a href="https://www.gallego.senate.gov/press-releases/gallego-justice-introduce-bipartisan-bill-to-protect-americans-access-to-quality-customer-service-preserve-u-s-jobs/?utm_source=chatgpt.com" target="_blank">Ohio House of Representatives+11Senator Ruben Gallego+11National Law Review+11</a>.</p><p class="" style="white-space:pre-wrap;"><strong>Key Provisions of the Bill</strong></p><p class="" style="white-space:pre-wrap;">Here’s what the Act specifically proposes:</p><p class="" style="white-space:pre-wrap;"><strong>1. Offshoring Notification &amp; Public Disclosure</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Companies must notify the <strong>Department of Labor (DOL)</strong> at least <strong>120 days in advance</strong> before relocating call center operations overseas<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">National Law Review+10Senator Ruben Gallego+10Complete AI Training+10</a>.</p></li><li><p class="" style="white-space:pre-wrap;">The DOL will publish a <strong>public list</strong> of firms that have offshored customer support, lasting five years unless jobs are brought back to the U.S. or contract terms are amended<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">KAWC+11Senator Ruben Gallego+11Complete AI Training+11</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>2. Federal Funding Penalties &amp; Contract Preferences</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Firms on that list become <strong>ineligible for new federal grants or guaranteed loans</strong>; existing awards face monthly penalties, and cancellation if still listed after one year<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">Congress.gov+9Senator Ruben Gallego+9TCPAWorld+9</a>.</p></li><li><p class="" style="white-space:pre-wrap;">Federal agencies must <strong>prioritize contracting</strong> with companies that keep call centers in the U.S., and any federally contracted call center work must be done onshore<a href="https://www.kawc.org/news/2025-07-30/bipartisan-bill-aims-to-keep-call-centers-and-customer-service-jobs-in-the-u-s?utm_source=chatgpt.com" target="_blank">Ohio House of Representatives+9KAWC+9Senator Ruben Gallego+9</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>3. Consumer Rights &amp; Transparency</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Customer service agents must <strong>
2826disclose their physical location</strong> and whether <strong>AI is involved</strong> when interacting with callers<a href="https://www.cbsnews.com/news/keep-call-centers-in-america-act-artificial-intelligence/?utm_source=chatgpt.com" target="_blank">TCPAWorld+12CBS News+12Complete AI Training+12</a>.</p></li><li><p class="" style="white-space:pre-wrap;">If a caller requests it, the interaction must be <strong>transferred to a U.S.-based human agent</strong><a href="https://www.cbsnews.com/news/keep-call-centers-in-america-act-artificial-intelligence/?utm_source=chatgpt.com" target="_blank">CWA Union+8CBS News+8Complete AI Training+8</a>.</p></li><li><p class="" style="white-space:pre-wrap;">Annual certification of compliance would go to the <strong>Federal Trade Commission</strong>, with violations treated under the FTC Act<a href="https://tcpaworld.com/2025/08/04/talk-to-a-human-or-pay-the-price-congress-proposes-call-center-bill-mandating-ai-and-location-disclosures/?utm_source=chatgpt.com" target="_blank">TCPAWorld+1</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>4. AI &amp; Job Loss Reporting</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">The DOL is tasked to issue reports on <strong>the extent and location of federal call center work</strong>, and track <strong>job displacement tied to AI usage</strong><a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">Congress.gov+13Senator Ruben Gallego+13WVDN+13</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>5. Applicability Threshold</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">These rules apply to businesses with <strong>50 or more full-time employees</strong>, or those whose staff collectively work <strong>1,500+ hours per week</strong><a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">CX Today+3Senator Ruben Gallego+3National Law Review+3</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>Support &amp; Critiques</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">The <strong>Communications Workers of America (CWA)</strong> supports the bill, calling it “much-needed” to protect jobs and prevent service degradation caused by outsourcing and AI displacement<a href="https://www.gallego.senate.gov/press-releases/gallego-justice-introduce-bipartisan-bill-to-protect-americans-access-to-quality-customer-service-preserve-u-s-jobs/?utm_source=chatgpt.com" target="_blank">KAWC+8Senator Ruben Gallego+8Complete AI Training+8</a>.</p></li><li><p class="" style="white-space:pre-wrap;">Critics, especially some call center workers, worry about the burdens of disclosure and loss of privacy. As one Reddit commenter noted:</p></li></ul><p class="" style="white-space:pre-wrap;">“I’m worried that this gives callers way too much power … They’ll be allowed to demand to know where we are”<a href="https://www.reddit.com/r/CallCenterWorkers/comments/1mev3mk/new_bill_in_the_us_to_keep_call_center_workers/?utm_source=chatgpt.com" target="_blank">Reddit</a>.</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Others foresee a shift toward AI-replacing roles completely, arguing automation may ultimately benefit workers by removing repetitive jobs.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>What Happens Next</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">The bill is <strong>in early legislative stages</strong>, with its progress depending on committee hearings and support on the Senate floor<a href="https://tcpaworld.com/2025/08/04/talk-to-a-human-or-pay-the-price-congress-proposes-call-center-bill-mandating-ai-and-location-disclosures/?utm_source=chatgpt.com" target="_blank">TCPAWorld</a>.</p></li><li><p class="" style="white-space:pre-wrap;">If passed, its provisions would likely take effect <strong>one year after enactment</strong>, allowing businesses time to adjust<a href="https://tcpaworld.com/2025/08/04/talk-to-a-human-or-pay-the-price-congress-proposes-call-center-bill-mandating-ai-and-location-disclosures/?utm_source=chatgpt.com" target="_blank">TCPAWorld+1</a>.</p></li><li><p class="" style="white-space:pre-wrap;">Companies should monitor how this intersects with <strong>AI regulation</strong>, <strong>telemarketing law</strong> (e.g., TCPA), and broader consumer protection frameworks<a href="https://natlawreview.com/article/talk-human-or-pay-price-congress-proposes-call-center-bill-mandating-ai-and?utm_source=chatgpt.com" target="_blank">Complete AI Training+5National Law Review+5TCPAWorld+5</a>.</p></li></ul><p class="" style="white-space:pre-wrap;">&nbsp;</p><p class="" style="white-space:pre-wrap;"><strong>Final Thoughts</strong></p><p class="" style="white-space:pre-wrap;">The <strong>Keep Call Centers in America Act</strong> is a clear response to public dissatisfaction with automated customer support and concerns about outsourcing and AI-driven job loss. It attempts to strike a balance: safeguarding <strong>consumer transparency</strong> and <strong>American jobs</strong>, while permitting AI and innovation—so long as end-users know whether they’re interacting with bots or agents and get a human fallback option.</p><p class="" style="white-space:pre-wrap;">If you're working in policy, human resources, or customer operations, now's a good time to evaluate internal practices—not just for compliance, but to align with broader shifts in how service quality and labor transparency intersect with AI adoption and globalization.</p><p class="" style="white-space:pre-wrap;">&nbsp;</p></div>
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2900<a class="blog-more-link" href="/bpoa-blog/2025/8/5/keep-call-centers-in-america-act-of-2025" data-animation-role="content">Read More</a>
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2910  <span class="blog-meta-primary">
2911    
2912    
2913      <span class="blog-author">ken wills</span>
2914    
2915    <time class="blog-date" pubdate data-animation-role="date">7/8/25</time>
2916  </span>
2917  <span class="blog-meta-delimiter"></span>
2918  
2919  <span class="blog-meta-secondary">
2920    
2921    
2922      <span class="blog-author">ken wills</span>
2923    
2924    <time class="blog-date" pubdate data-animation-role="date">7/8/25</time>
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2930<h1 class="blog-title">
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2932    <a href="/bpoa-blog/2025/7/8/why-choosing-a-us-based-call-center-still-matters-in-2025" data-no-animation>
2933  
2934    Why Choosing a U.S.-Based Call Center Still Matters in 2025
2935  </a>
2936</h1>
2937<div class="blog-excerpt">
2938  <div class="blog-excerpt-wrapper"></div>
2939  
2940    <div class="blog-body-wrapper"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1752006533686" id="item-686d7eac81b03f40d8755c20"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block website-component-block sqs-block-website-component sqs-block-html html-block" data-block-css="[&quot;https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.styles.css&quot;]" data-block-scripts="[&quot;https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.visitor.js&quot;]" data-block-type="1337" data-definition-name="website.components.html" data-sqsp-block="text" data-website-component-id="aecd1e9282afa63c16eb" id="block-aecd1e9282afa63c16eb"><div class="sqs-block-content"><div class="sqs-text-block-container">
2941  
2942  <div class="sqs-html-content" data-sqsp-text-block-content><p class="" style="white-space:pre-wrap;">In an increasingly globalized world, many companies are drawn to the idea of outsourcing their call center operations offshore. Lower labor costs and 24/7 availability often top the list of benefits. But for businesses focused on <strong>customer experience, brand reputation, and operational clarity</strong>, the advantages of working with a <strong>U.S.-based call center</strong> remain strong—and arguably more important than ever.</p><p class="" style="white-space:pre-wrap;">Here are several key reasons why businesses are choosing to stay stateside when it comes to handling customer communications.</p><h3 style="white-space:pre-wrap;">1. <strong>Cultural and Language Alignment</strong></h3><p class="" style="white-space:pre-wrap;">U.S.-based call center agents are native English speakers who understand American slang, idioms, humor, and tone. This seemingly small detail makes a huge impact on the customer experience. Miscommunications and language barriers can frustrate callers and diminish your brand’s credibility. Domestic agents naturally “speak the customer’s language,” both literally and culturally.</p><h3 style="white-space:pre-wrap;">2. <strong>Improved Customer Satisfaction</strong></h3><p class="" style="white-space:pre-wrap;">When customers call for help, they expect clear communication, quick resolutions, and a sense that the person on the other end understands their situation. U.S.-based call centers tend to deliver better <strong>first-call resolution rates</strong> and <strong>customer satisfaction scores</strong> because agents are often more familiar with the local context—whether it's product expectations, regional regulations, or business norms.</p><h3 style="white-space:pre-wrap;">3. <strong>Data Security and Compliance</strong></h3><p class="" style="white-space:pre-wrap;">With growing concerns around data privacy, working with a U.S.-based call center helps ensure compliance with <strong>domestic laws like HIPAA, PCI-DSS, and TCPA</strong>. Offshore providers may not always meet these standards, and navigating cross-border data regulations can be risky. A U.S. partner gives you greater peace of mind and legal clarity.</p><h3 style="white-space:pre-wrap;">4. <strong>Time Zone Convenience and Real-Time Collaboration</strong></h3><p class="" style="white-space:pre-wrap;">Operating in the same (or similar) time zones streamlines communication and decision-making. Need to tweak your script, respond to a service issue, or jump on a quick call with your team? With a U.S.-based provider, that’s easy to coordinate—no overnight delays or misaligned hours.</p><h3 style="white-space:pre-wrap;">5. <strong>Stronger Brand Representation</strong></h3><p class="" style="white-space:pre-wrap;">Your call center is often the <strong>first impression</strong> of your business. U.S.-based agents can better represent your brand’s values, tone, and professionalism. For industries that demand trust—like healthcare, finance, legal, and government—this kind of alignment is critical.</p><h3 style="white-space:pre-wrap;">6. <strong>Agility and Customization</strong></h3><p class="" style="white-space:pre-wrap;">Many domestic call centers offer more <strong>flexible service models</strong>, such as hybrid shared/dedicated agents, rapid script changes, and campaign-specific training. You’re often not locked into rigid templates or long lead times, which makes adapting to real-time business needs much easier.</p><h3 style="white-space:pre-wrap;">7. <strong>Supporting the U.S. Workforce</strong></h3><p class="" style="white-space:pre-wrap;">Partnering with a domestic call center not only strengthens your business—it also supports job creation and economic growth in the U.S. In a time when customers increasingly care about where and how companies operate, “Made in America” service can be a meaningful differentiator.</p><h3 style="white-space:pre-wrap;">Final Thoughts</h3><p class="" style="white-space:pre-wrap;">Offshore call centers may still make sense for some global enterprises focused purely on cost efficiency. But for companies prioritizing <strong>customer experience, brand integrity, and regulatory security</strong>, a U.S.-based call center provides a strategic edge.</p><p class="" style="white-space:pre-wrap;">At the end of the day, <strong>your call center is a reflection of your company</strong>. Choosing a partner who understands your customers, speaks their language, and shares your values is more than just smart business—it’s good customer service.</p></div>
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3016<a class="blog-more-link" href="/bpoa-blog/2025/7/8/why-choosing-a-us-based-call-center-still-matters-in-2025" data-animation-role="content">Read More</a>
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3026  <span class="blog-meta-primary">
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3028    
3029      <span class="blog-author">ken wills</span>
3030    
3031    <time class="blog-date" pubdate data-animation-role="date">8/30/18</time>
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3033  <span class="blog-meta-delimiter"></span>
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3038      <span class="blog-author">ken wills</span>
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3040    <time class="blog-date" pubdate data-animation-role="date">8/30/18</time>
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3046<h1 class="blog-title">
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3048    <a href="/bpoa-blog/2018/8/30/4-questions-to-ask-if-youre-considering-outsourcing-your-inbound-call-center" data-no-animation>
3049  
3050    4 QUESTIONS TO ASK IF YOU'RE CONSIDERING OUTSOURCING YOUR INBOUND CALL CENTER
3051  </a>
3052</h1>
3053<div class="blog-excerpt">
3054  <div class="blog-excerpt-wrapper"></div>
3055  
3056    <div class="blog-body-wrapper"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1535663794304" id="item-5b885d86032be4d992125be2"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block website-component-block sqs-block-website-component sqs-block-html html-block" data-block-css="[&quot;https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.styles.css&quot;]" data-block-scripts="[&quot;https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.visitor.js&quot;]" data-block-type="1337" data-definition-name="website.components.html" data-sqsp-block="text" data-website-component-id="f53e24c5d2fec30567b8" id="block-f53e24c5d2fec30567b8"><div class="sqs-block-content"><div class="sqs-text-block-container">
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3058  <div class="sqs-html-content" data-sqsp-text-block-content><p>Whether you operate a small business or a mid-sized business, the company profit margin is always an important factor in decision-making. As businesses expand and see growth, they may realize the need for more enhanced customer care. Or they may notice they are lagging behind in that area. They have to choose between bringing on more employees to fill the gap and meet customer needs or outsource to a trusted inbound call center, like BPO American.</p><p>To make the best decision, you need to figure what will be most cost-effective. In other words, what is the true cost of outsourcing your inbound call center? To answer this question, it may be easier to ask what the true savings of outsourcing an inbou
3058nd call center. By examining the costs and savings associated with an inbound call center, you can make a decision that will truly be cost-effective. Here are 4 questions to consider as you determine your course of action.</p><h2><strong>How much is your employee's time worth when they are pulled away from their regular function to answer the phone?</strong></h2><p>As you contemplate outsourcing your calls to a call center, the cost of your employee’s time is front and center. According to the <a href="https://www.bls.gov/news.release/wkyeng.t03.htm">Bureau of Labor Statistics</a>,&nbsp;the average annual wage of an American worker who is age 25 – 54 is $40,000 - $50,000. This means if you have an employee who is making $45,000 annually as a digital marketing manager but they have to stop doing their job to answer multiple calls during the day, then they're not able to put all their time into the job. So, if they make $22 an hour but spend even one hour a day dealing with phone calls (and that's a low estimate), then you just paid $8030 during the year for them to do it. Now multiply that by how many employees are managing unnecessary calls. If you have 10 employees making the same wage, the cost is $80,300.</p><h2><strong>How much money are you losing on missed opportunities?</strong></h2><p>Aside from the savings of your employee's time, you have the fact that they can't be available all the time anyway. For example, they most likely leave somewhere around 5 pm each weeknight and probably don't work on weekends. However, customers may want services or help at inconvenient hours. Even if you have a website email set up for customers to contact you, it will take time for you to respond. This does not always satisfy some customers. Sometimes all customers need is to hear someone pick up the phone. The response to their call is enough to keep them content. Other times, new potential customers call and this is the call that can’t be missed.&nbsp;<a href="https://www.bpoamerican.com/blog/dont-let-a-missed-call-be-a-missed-opportunity?__hstc=233546881.ca062b6c154568e1adb51e7e74092ed6.1535463665113.1535555959214.1535565218255.3&amp;__hssc=233546881.1.1535565218255&amp;__hsfp=4058435460">Missing their call is missing an opportunity</a>.&nbsp;That's where call centers come into play making sure you don't lose the revenue that new customers bring.</p><h2><strong>How much time do you spend on customer service needs?</strong></h2><p>Does your company spend a lot of time on such things like scheduling, dispatching, or ordering? If so, then you may add that to your overall costs. Do you have employees who are hired to do other things take care of these tasks? Or are you considering hiring another full or part-time employee to manage these duties? How much per hour will you need to pay an employee to do this job? If you outsource to an inbound call center, you can trim that cost right off your budget.</p><h2><strong>Conclusion</strong></h2><p>&nbsp;At BPO American, we help you cut costs by providing superior inbound call center services for your customers. Whether it's responding to calls 24/7 or handling scheduling, our agents are skilled in making sure your business receives the care it needs. For more information,&nbsp;contact ustoday!</p><p> </p></div>
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3126<a class="blog-more-link" href="/bpoa-blog/2018/8/30/4-questions-to-ask-if-youre-considering-outsourcing-your-inbound-call-center" data-animation-role="content">Read More</a>
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