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91 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 92} 93/* vietnamese */ 94@font-face { 95 font-family: 'Inter'; 96 font-style: normal; 97 font-weight: 600; 98 font-display: swap; 99 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/a99f52b7-4251-4149-bd1e-7b35c0642d1a/vietnamese.woff2') format('woff2'); 100 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 101} 102/* latin */ 103@font-face { 104 font-family: 'Inter'; 105 font-style: normal; 106 font-weight: 600; 107 font-display: swap; 108 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/d6dbe9b8-3c8b-4fdc-bc60-43d2b25eb44b/latin.woff2') format('woff2'); 109 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 110} 111/* greek */ 112@font-face { 113 font-family: 'Inter'; 114 font-style: normal; 115 font-weight: 600; 116 font-display: swap; 117 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/6721ea10-1785-4c55-a287-1933a7086cec/greek.woff2') format('woff2'); 118 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 119} 120/* vietnamese */ 121@font-face { 122 font-family: 'Source Sans Pro'; 123 font-style: normal; 124 font-weight: 700; 125 font-display: swap; 126 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/1d35083e-f339-47a5-ad96-8ec778fec4b2/vietnamese.woff2') format('woff2'); 127 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 128} 129/* latin-ext */ 130@font-face { 131 font-family: 'Source Sans Pro'; 132 font-style: normal; 133 font-weight: 700; 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162 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/645fc68b-6060-4799-88e7-6974a5c20b24/cyrillic.woff2') format('woff2'); 163 unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; 164} 165/* latin */ 166@font-face { 167 font-family: 'Source Sans Pro'; 168 font-style: normal; 169 font-weight: 700; 170 font-display: swap; 171 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/d27750f8-d5e8-43f1-b2fb-683fbc0e5d67/latin.woff2') format('woff2'); 172 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 173} 174/* greek */ 175@font-face { 176 font-family: 'Source Sans Pro'; 177 font-style: normal; 178 font-weight: 700; 179 font-display: swap; 180 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8975ffda-31ff-4288-9503-2f3d5e52b8ad/greek.woff2') format('woff2'); 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204 font-style: italic; 205 font-weight: 600; 206 font-display: swap; 207 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b1624f70-2057-465d-8324-aa1b026c9b9f/vietnamese.woff2') format('woff2'); 208 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 209} 210/* cyrillic-ext */ 211@font-face { 212 font-family: 'Inter'; 213 font-style: italic; 214 font-weight: 600; 215 font-display: swap; 216 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/7e8356a0-27f2-4bab-9cc8-b58fcf3c1ded/cyrillic-ext.woff2') format('woff2'); 217 unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; 218} 219/* greek */ 220@font-face { 221 font-family: 'Inter'; 222 font-style: italic; 223 font-weight: 600; 224 font-display: swap; 225 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/ddcf7c5d-e73a-4478-aeb8-461ff683bf9a/greek.woff2') format('woff2'); 226 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 227} 228/* greek-ext */ 229@font-face { 230 font-family: 'Inter'; 231 font-style: italic; 232 font-weight: 600; 233 font-display: swap; 234 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/c90c07c6-d119-4d60-9173-28dfffae3bec/greek-ext.woff2') format('woff2'); 235 unicode-range: U+1F00-1FFF; 236} 237/* latin */ 238@font-face { 239 font-family: 'Inter'; 240 font-style: italic; 241 font-weight: 600; 242 font-display: swap; 243 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8dffca8b-465e-4768-b253-c2983928d8db/latin.woff2') format('woff2'); 244 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 245} 246/* math */ 247@font-face { 248 font-family: 'Roboto'; 249 font-style: normal; 250 font-weight: 400; 251 font-display: swap; 252 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8a9618fb-2f5c-401e-903f-4f3e76d46ee3/math.woff2') format('woff2'); 253 unicode-range: U+0302-0303, U+0305, U+0307-0308, U+0310, U+0312, U+0315, U+031A, U+0326-0327, U+032C, U+032F-0330, U+0332-0333, U+0338, U+033A, U+0346, U+034D, U+0391-03A1, U+03A3-03A9, U+03B1-03C9, U+03D1, U+03D5-03D6, U+03F0-03F1, U+03F4-03F5, U+2016-2017, U+2034-2
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268 font-weight: 400; 269 font-display: swap; 270 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/74534a3f-2c12-4fac-b36b-7d5fffdca709/latin.woff2') format('woff2'); 271 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 272} 273/* greek */ 274@font-face { 275 font-family: 'Roboto'; 276 font-style: normal; 277 font-weight: 400; 278 font-display: swap; 279 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8c396c29-f890-459f-b884-db4d54948998/greek.woff2') format('woff2'); 280 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 281} 282/* latin-ext */ 283@font-face { 284 font-family: 'Roboto'; 285 font-style: normal; 286 font-weight: 400; 287 font-display: swap; 288 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b6a444ac-6c80-4487-a860-e33cd6d5cf98/latin-ext.woff2') format('woff2'); 289 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 290} 291/* vietnamese */ 292@font-face { 293 font-family: 'Roboto'; 294 font-style: normal; 295 font-weight: 400; 296 font-display: swap; 297 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8123d4cd-3a2a-4166-b38e-b779581b81d3/vietnamese.woff2') format('woff2'); 298 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 299} 300/* cyrillic */ 301@font-face { 302 font-family: 'Roboto'; 303 font-style: normal; 304 font-weight: 400; 305 font-display: swap; 306 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/12708170-a296-4d2c-a4f4-3dd81b4d8208/cyrillic.woff2') format('woff2'); 307 unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; 308} 309/* symbols */ 310@font-face { 311 font-family: 'Roboto'; 312 font-style: normal; 313 font-weight: 400; 314 font-display: swap; 315 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/0875af1a-79ef-4b4e-9f6c-f03b4dff8766/symbols.woff2') format('woff2'); 316 unicode-range: U+0001-000C, U+000E-001F, U+007F-009F, U+20DD-20E0, U+20E2-20E4, U+2150-218F, U+2190, U+2192, U+2194-2199, U+21AF, U+21E6-21F0, U+21F3, U+2218-2219, U+2299, U+22C4-22C6, U+2300-243F, U+2440-244A, U+2460-24FF, U+25A0-27BF, U+2800-28FF, U+2921-2922, U+2981, U+29BF, U+29EB, U+2B00-2BFF, U+4DC0-4DFF, U+FFF9-FFFB, U+10140-1018E, U+10190-1019C, U+101A0, U+101D0-101FD, U+102E0-102FB, U+10E60-10E7E, U+1D2C0-1D2D3, U+1D2E0-1D37F, U+1F000-1F0FF, U+1F100-1F1AD, U+1F1E6-1F1FF, U+1F30D-1F30F, U+1F315, U+1F31C, U+1F31E, U+1F320-1F32C, U+1F336, U+1F378, U+1F37D, U+1F382, U+1F393-1F39F, U+1F3A7-1F3A8, U+1F3AC-1F3AF, U+1F3C2, U+1F3C4-1F3C6, U+1F3CA-1F3CE, U+1F3D4-1F3E0, U+1F3ED, U+1F3F1-1F3F3, U+1F3F5-1F3F7, U+1F408, U+1F415, U+1F41F, U+1F426, U+1F43F, U+1F441-1F442, U+1F444, U+1F446-1F449, U+1F44C-1F44E, U+1F453, U+1F46A, U+1F47D, U+1F4A3, U+1F4B0, U+1F4B3, U+1F4B9, U+1F4BB, U+1F4BF, U+1F4C8-1F4CB, U+1F4D6, U+1F4DA, U+1F4DF, U+1F4E3-1F4E6, U+1F4EA-1F4ED, U+1F4F7, U+1F4F9-1F4FB, U+1F4FD-1F4FE, U+1F503, U+1F507-1F50B, U+1F50D, U+1F512-1F513, U+1F53E-1F54A, U+1F54F-1F5FA, U+1F610, U+1F650-1F67F, U+1F687, U+1F68D, U+1F691, U+1F694, U+1F698, U+1F6AD, U+1F6B2, U+1F6B9-1F6BA, U+1F6BC, U+1F6C6-1F6CF, U+1F6D3-1F6D7, U+1F6E0-1F6EA, U+1F6F0-1F6F3, U+1F6F7-1F6FC, U+1F700-1F7FF, U+1F800-1F80B, U+1F810-1F847, U+1F850-1F859, U+1F860-1F887, U+1F890-1F8AD, U+1F8B0-1F8BB, U+1F8C0-1F8C1, U+1F900-1F90B, U+1F93B, U+1F946, U+1F984, U+1F996, U+1F9E9, U+1FA00-1FA6F, U+1FA70-1FA7C, U+1FA80-1FA89, U+1FA8F-1FAC6, U+1FACE-1FADC, U+1FADF-1FAE9, U+1FAF0-1FAF8, U+1FB00-1FBFF; 317} 318/* cyrillic-ext */ 319@font-face { 320 font-family: 'Roboto'; 321 font-style: normal; 322 font-weight: 400; 323 font-display: swap; 324 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/417a6222-09a6-4e22-9cbf-b14450e5089a/cyrillic-ext.woff2') format('woff2'); 325 unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; 326} 327/* cyrillic-ext */ 328@font-face { 329 font-family: 'Source Sans Pro'; 330 font-style: italic; 331 font-weight: 700; 332 font-display: swap; 333 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/cdde8e97-8f8e-4c8b-8e1c-83709464aa76/cyrillic-ext.woff2') format('woff2'); 334 unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; 335} 336/* latin-ext */ 337@font-face { 338 font-family: 'Source Sans Pro'; 339 font-style: italic; 340 font-weight: 700; 341 font-display: swap; 342 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/414bf655-2b27-47dc-9608-c70e5629de8a/latin-ext.woff2') format('woff2'); 343 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1D
343BF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 344} 345/* vietnamese */ 346@font-face { 347 font-family: 'Source Sans Pro'; 348 font-style: italic; 349 font-weight: 700; 350 font-display: swap; 351 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8824166d-cc4f-4fab-b2b9-eb6f9e5f9e5e/vietnamese.woff2') format('woff2'); 352 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 353} 354/* cyrillic */ 355@font-face { 356 font-family: 'Source Sans Pro'; 357 font-style: italic; 358 font-weight: 700; 359 font-display: swap; 360 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/42fe1dba-f785-4a67-a6b7-e65beed8c6b2/cyrillic.woff2') format('woff2'); 361 unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; 362} 363/* latin */ 364@font-face { 365 font-family: 'Source Sans Pro'; 366 font-style: italic; 367 font-weight: 700; 368 font-display: swap; 369 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/7e74e5f2-d876-44c7-8585-b35ec27ad385/latin.woff2') format('woff2'); 370 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 371} 372/* greek */ 373@font-face { 374 font-family: 'Source Sans Pro'; 375 font-style: italic; 376 font-weight: 700; 377 font-display: swap; 378 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/2350df97-8a06-4d18-a74b-1b80ea2e680e/greek.woff2') format('woff2'); 379 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 380} 381/* vietnamese */ 382@font-face { 383 font-family: 'Inter'; 384 font-style: italic; 385 font-weight: 700; 386 font-display: swap; 387 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/43b885bd-1ffc-4174-bb56-c4516b5a0bda/vietnamese.woff2') format('woff2'); 388 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 389} 390/* cyrillic */ 391@font-face { 392 font-family: 'Inter'; 393 font-style: italic; 394 font-weight: 700; 395 font-display: swap; 396 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/abae1e68-19ae-4681-89e9-6592b3950970/cyrillic.woff2') format('woff2'); 397 unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; 398} 399/* greek */ 400@font-face { 401 font-family: 'Inter'; 402 font-style: italic; 403 font-weight: 700; 404 font-display: swap; 405 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/77de0f30-8d86-4584-a0e8-51038b4baeb7/greek.woff2') format('woff2'); 406 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 407} 408/* greek-ext */ 409@font-face { 410 font-family: 'Inter'; 411 font-style: italic; 412 font-weight: 700; 413 font-display: swap; 414 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/a1b8ee65-fb79-4baa-a2f3-43e6d05fcead/greek-ext.woff2') format('woff2'); 415 unicode-range: U+1F00-1FFF; 416} 417/* latin */ 418@font-face { 419 font-family: 'Inter'; 420 font-style: italic; 421 font-weight: 700; 422 font-display: swap; 423 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/f54c4727-130a-49bb-829f-0eefffeab0fa/latin.woff2') format('woff2'); 424 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 425} 426/* cyrillic-ext */ 427@font-face { 428 font-family: 'Inter'; 429 font-style: italic; 430 font-weight: 700; 431 font-display: swap; 432 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/4ec15bb5-94d5-48b8-8413-1a58fbe384a9/cyrillic-ext.woff2') format('woff2'); 433 unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; 434} 435/* latin-ext */ 436@font-face { 437 font-family: 'Inter'; 438 font-style: italic; 439 font-weight: 700; 440 font-display: swap; 441 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b545ee98-cc9b-41d7-b56a-96eccd4569e9/latin-ext.woff2') format('woff2'); 442 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1D
442BF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 443} 444/* symbols */ 445@font-face { 446 font-family: 'Roboto'; 447 font-style: normal; 448 font-weight: 700; 449 font-display: swap; 450 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/9923be8d-a99f-49a2-b2fd-bae522842ba5/symbols.woff2') format('woff2'); 451 unicode-range: U+0001-000C, U+000E-001F, U+007F-009F, U+20DD-20E0, U+20E2-20E4, U+2150-218F, U+2190, U+2192, U+2194-2199, U+21AF, U+21E6-21F0, U+21F3, U+2218-2219, U+2299, U+22C4-22C6, U+2300-243F, U+2440-244A, U+2460-24FF, U+25A0-27BF, U+2800-28FF, U+2921-2922, U+2981, U+29BF, U+29EB, U+2B00-2BFF, U+4DC0-4DFF, U+FFF9-FFFB, U+10140-1018E, U+10190-1019C, U+101A0, U+101D0-101FD, U+102E0-102FB, U+10E60-10E7E, U+1D2C0-1D2D3, U+1D2E0-1D37F, U+1F000-1F0FF, U+1F100-1F1AD, U+1F1E6-1F1FF, U+1F30D-1F30F, U+1F315, U+1F31C, U+1F31E, U+1F320-1F32C, U+1F336, U+1F378, U+1F37D, U+1F382, U+1F393-1F39F, U+1F3A7-1F3A8, U+1F3AC-1F3AF, U+1F3C2, U+1F3C4-1F3C6, U+1F3CA-1F3CE, U+1F3D4-1F3E0, U+1F3ED, U+1F3F1-1F3F3, U+1F3F5-1F3F7, U+1F408, U+1F415, U+1F41F, U+1F426, U+1F43F, U+1F441-1F442, U+1F444, U+1F446-1F449, U+1F44C-1F44E, U+1F453, U+1F46A, U+1F47D, U+1F4A3, U+1F4B0, U+1F4B3, U+1F4B9, U+1F4BB, U+1F4BF, U+1F4C8-1F4CB, U+1F4D6, U+1F4DA, U+1F4DF, U+1F4E3-1F4E6, U+1F4EA-1F4ED, U+1F4F7, U+1F4F9-1F4FB, U+1F4FD-1F4FE, U+1F503, U+1F507-1F50B, U+1F50D, U+1F512-1F513, U+1F53E-1F54A, U+1F54F-1F5FA, U+1F610, U+1F650-1F67F, U+1F687, U+1F68D, U+1F691, U+1F694, U+1F698, U+1F6AD, U+1F6B2, U+1F6B9-1F6BA, U+1F6BC, U+1F6C6-1F6CF, U+1F6D3-1F6D7, U+1F6E0-1F6EA, U+1F6F0-1F6F3, U+1F6F7-1F6FC, U+1F700-1F7FF, U+1F800-1F80B, U+1F810-1F847, U+1F850-1F859, U+1F860-1F887, U+1F890-1F8AD, U+1F8B0-1F8BB, U+1F8C0-1F8C1, U+1F900-1F90B, U+1F93B, U+1F946, U+1F984, U+1F996, U+1F9E9, U+1FA00-1FA6F, U+1FA70-1FA7C, U+1FA80-1FA89, U+1FA8F-1FAC6, U+1FACE-1FADC, U+1FADF-1FAE9, U+1FAF0-1FAF8, U+1FB00-1FBFF; 452} 453/* cyrillic-ext */ 454@font-face { 455 font-family: 'Roboto'; 456 font-style: normal; 457 font-weight: 700; 458 font-display: swap; 459 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/6a29584f-d3e3-4df6-aa10-438bbe84154c/cyrillic-ext.woff2') format('woff2'); 460 unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; 461} 462/* vietnamese */ 463@font-face { 464 font-family: 'Roboto'; 465 font-style: normal; 466 font-weight: 700; 467 font-display: swap; 468 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/6d95ad77-e6be-4fca-a1d0-be405a16636e/vietnamese.woff2') format('woff2'); 469 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 470} 471/* latin */ 472@font-face { 473 font-family: 'Roboto'; 474 font-style: normal; 475 font-weight: 700; 476 font-display: swap; 477 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/c5eb5305-ba43-45a4-97e1-2fcb7b175375
477/latin.woff2') format('woff2'); 478 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 479} 480/* cyrillic */ 481@font-face { 482 font-family: 'Roboto'; 483 font-style: normal; 484 font-weight: 700; 485 font-display: swap; 486 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/dc9f925f-96f9-45dd-8ee0-5d18b8bff025/cyrillic.woff2') format('woff2'); 487 unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; 488} 489/* latin-ext */ 490@font-face { 491 font-family: 'Roboto'; 492 font-style: normal; 493 font-weight: 700; 494 font-display: swap; 495 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/0bf6b02d-72f7-4a4a-b433-cd007998fec7/latin-ext.woff2') format('woff2'); 496 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 497} 498/* math */ 499@font-face { 500 font-family: 'Roboto'; 501 font-style: normal; 502 font-weight: 700; 503 font-display: swap; 504 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/a3bf04da-357d-4409-b9fd-f0ea12312937/math.woff2') format('woff2'); 505 unicode-range: U+0302-0303, U+0305, U+0307-0308, U+0310, U+0312, U+0315, U+031A, U+0326-0327, U+032C, U+032F-0330, U+0332-0333, U+0338, U+033A, U+0346, U+034D, U+0391-03A1, U+03A3-03A9, U+03B1-03C9, U+03D1, U+03D5-03D6, U+03F0-03F1, U+03F4-03F5, U+2016-2017, U+2034-2038, U+203C, U+2040, U+2043, U+2047, U+2050, U+2057, U+205F, U+2070-2071, U+2074-208E, U+2090-209C, U+20D0-20DC, U+20E1, U+20E5-20EF, U+2100-2112, U+2114-2115, U+2117-2121, U+2123-214F, U+2190, U+2192, U+2194-21AE, U+21B0-21E5, U+21F1-21F2, U+21F4-2211, U+2213-2214, U+2216-22FF, U+2308-230B, U+2310, U+2319, U+231C-2321, U+2336-237A, U+237C, U+2395, U+239B-23B7, U+23D0, U+23DC-23E1, U+2474-2475, U+25AF, U+25B3, U+25B7, U+25BD, U+25C1, U+25CA, U+25CC, U+25FB, U+266D-266F, U+27C0-27FF, U+2900-2AFF, U+2B0E-2B11, U+2B30-2B4C, U+2BFE, U+3030, U+FF5B, U+FF5D, U+1D400-1D7FF, U+1EE00-1EEFF; 506} 507/* greek */ 508@font-face { 509 font-family: 'Roboto'; 510 font-style: normal; 511 font-weight: 700; 512 font-display: swap; 513 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/173c33cf-d1cb-443b-895a-813cec1f5ecd/greek.woff2') format('woff2'); 514 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 515} 516/* greek-ext */ 517@font-face { 518 font-family: 'Roboto'; 519 font-style: normal; 520 font-weight: 700; 521 font-display: swap; 522 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/598477ce-56af-4bab-bb7e-d9907ec93691/greek-ext.woff2') format('woff2'); 523 unicode-range: U+1F00-1FFF; 524} 525/* latin */ 526@font-face { 527 font-family: 'Source Sans Pro'; 528 font-style: normal; 529 font-weight: 400; 530 font-display: swap; 531 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b7dd2236-930f-4d81-9c77-7cec81260193/latin.woff2') format('woff2'); 532 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 533} 534/* greek-ext */ 535@font-face { 536 font-family: 'Source Sans Pro'; 537 font-style: normal; 538 font-weight: 400; 539 font-display: swap; 540 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/9aa28dc4-4e92-41ce-a6c7-d21e231eb3aa/greek-ext.woff2') format('woff2'); 541 unicode-range: U+1F00-1FFF; 542} 543/* latin-ext */ 544@font-face { 545 font-family: 'Source Sans Pro'; 546 font-style: normal; 547 font-weight: 400; 548 font-display: swap; 549 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/31fb64b9-1014-4a40-b663-fb70f94ef99c/latin-ext.woff2') format('woff2'); 550 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1D
550BF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 551} 552/* vietnamese */ 553@font-face { 554 font-family: 'Source Sans Pro'; 555 font-style: normal; 556 font-weight: 400; 557 font-display: swap; 558 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/320d8579-3d91-4288-a181-23f2b5d2f98e/vietnamese.woff2') format('woff2'); 559 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 560} 561/* greek */ 562@font-face { 563 font-family: 'Source Sans Pro'; 564 font-style: normal; 565 font-weight: 400; 566 font-display: swap; 567 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/e55f857c-e886-49a2-84b4-4c6e6cbbe27e/greek.woff2') format('woff2'); 568 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 569} 570/* cyrillic-ext */ 571@font-face { 572 font-family: 'Source Sans Pro'; 573 font-style: normal; 574 font-weight: 400; 575 font-display: swap; 576 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/bd06faa7-07c3-4b89-9173-94d0c781c0aa/cyrillic-ext.woff2') format('woff2'); 577 unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; 578} 579/* cyrillic */ 580@font-face { 581 font-family: 'Source Sans Pro'; 582 font-style: normal; 583 font-weight: 400; 584 font-display: swap; 585 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/7e399908-f138-4090-a532-e92b10631448/cyrillic.woff2') format('woff2'); 586 unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; 587} 588/* vietnamese */ 589@font-face { 590 font-family: 'Source Sans Pro'; 591 font-style: italic; 592 font-weight: 400; 593 font-display: swap; 594 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/9bcccafd-8676-48d9-b2d7-94508be72e37/vietnamese.woff2') format('woff2'); 595 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 596} 597/* cyrillic */ 598@font-face { 599 font-family: 'Source Sans Pro'; 600 font-style: italic; 601 font-weight: 400; 602 font-display: swap; 603 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/610d2e3a-aefd-45a3-96ba-b70f73262ee7/cyrillic.woff2') format('woff2'); 604 unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; 605} 606/* latin */ 607@font-face { 608 font-family: 'Source Sans Pro'; 609 font-style: italic; 610 font-weight: 400; 611 font-display: swap; 612 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b40c06fc-994c-4e05-8cb5-622f667e0a1d/latin.woff2') format('woff2'); 613 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 614} 615/* cyrillic-ext */ 616@font-face { 617 font-family: 'Source Sans Pro'; 618 font-style: italic; 619 font-weight: 400; 620 font-display: swap; 621 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/f3102d91-38cd-4953-bd9b-383b9bf4fbf2/cyrillic-ext.woff2') format('woff2'); 622 unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; 623} 624/* greek */ 625@font-face { 626 font-family: 'Source Sans Pro'; 627 font-style: italic; 628 font-weight: 400; 629 font-display: swap; 630 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/4324d9ae-83d0-426e-a4ed-98f8e1450056/greek.woff2') format('woff2'); 631 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 632} 633/* latin-ext */ 634@font-face { 635 font-family: 'Source Sans Pro'; 636 font-style: italic; 637 font-weight: 400; 638 font-display: swap; 639 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/db0b1ec0-e001-43ad-994f-b92d667276d0/latin-ext.woff2') format('woff2'); 640 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1D
640BF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 641} 642/* latin-ext */ 643@font-face { 644 font-family: 'Poppins'; 645 font-style: normal; 646 font-weight: 500; 647 font-display: swap; 648 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/106cf02d-1fea-47b3-beaa-607012f765b3/latin-ext.woff2') format('woff2'); 649 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 650} 651/* devanagari */ 652@font-face { 653 font-family: 'Poppins'; 654 font-style: normal; 655 font-weight: 500; 656 font-display: swap; 657 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/2200ecd2-8cab-4e5f-98a1-74a7a1427ea4/devanagari.woff2') format('woff2'); 658 unicode-range: U+0900-097F, U+1CD0-1CF9, U+200C-200D, U+20A8, U+20B9, U+20F0, U+25CC, U+A830-A839, U+A8E0-A8FF, U+11B00-11B09; 659} 660/* latin */ 661@font-face { 662 font-family: 'Poppins'; 663 font-style: normal; 664 font-weight: 500; 665 font-display: swap; 666 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/abb8d202-34bc-4174-a25f-c00d4154bb44/latin.woff2') format('woff2'); 667 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 668} 669/* vietnamese */ 670@font-face { 671 font-family: 'Inter'; 672 font-style: normal; 673 font-weight: 700; 674 font-display: swap; 675 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/4113b352-221c-42b4-ab47-e24f5cb0bc41/vietnamese.woff2') format('woff2'); 676 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 677} 678/* latin */ 679@font-face { 680 font-family: 'Inter'; 681 font-style: normal; 682 font-weight: 700; 683 font-display: swap; 684 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/b649195f-d7be-4a83-88d7-87c74c1f1590/latin.woff2') format('woff2'); 685 unicode-range: U+0000-00FF, U+0131, U+0152-0153, U+02BB-02BC, U+02C6, U+02DA, U+02DC, U+0304, U+0308, U+0329, U+2000-206F, U+20AC, U+2122, U+2191, U+2193, U+2212, U+2215, U+FEFF, U+FFFD; 686} 687/* cyrillic-ext */ 688@font-face { 689 font-family: 'Inter'; 690 font-style: normal; 691 font-weight: 700; 692 font-display: swap; 693 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/66c18e4b-9e34-4808-b5a0-eebe9c0564b3/cyrillic-ext.woff2') format('woff2'); 694 unicode-range: U+0460-052F, U+1C80-1C8A, U+20B4, U+2DE0-2DFF, U+A640-A69F, U+FE2E-FE2F; 695} 696/* latin-ext */ 697@font-face { 698 font-family: 'Inter'; 699 font-style: normal; 700 font-weight: 700; 701 font-display: swap; 702 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/c0b7ce99-3bb0-49ab-bef5-53895f60c291/latin-ext.woff2') format('woff2'); 703 unicode-range: U+0100-02BA, U+02BD-02C5, U+02C7-02CC, U+02CE-02D7, U+02DD-02FF, U+0304, U+0308, U+0329, U+1D00-1DBF, U+1E00-1E9F, U+1EF2-1EFF, U+2020, U+20A0-20AB, U+20AD-20C0, U+2113, U+2C60-2C7F, U+A720-A7FF; 704} 705/* cyrillic */ 706@font-face { 707 font-family: 'Inter'; 708 font-style: normal; 709 font-weight: 700; 710 font-display: swap; 711 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/af0b57b3-b798-4c02-82c8-b63af1181a46/cyrillic.woff2') format('woff2'); 712 unicode-range: U+0301, U+0400-045F, U+0490-0491, U+04B0-04B1, U+2116; 713} 714/* greek-ext */ 715@font-face { 716 font-family: 'Inter'; 717 font-style: normal; 718 font-weight: 700; 719 font-display: swap; 720 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/91ca4c6c-314a-443f-a934-1537bf1e83d4/greek-ext.woff2') format('woff2'); 721 unicode-range: U+1F00-1FFF; 722} 723/* greek */ 724@font-face { 725 font-family: 'Inter'; 726 font-style: normal; 727 font-weight: 700; 728 font-display: swap; 729 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/c75aaa21-9fdf-4207-8451-1d0a1c883b88/greek.woff2') format('woff2'); 730 unicode-range: U+0370-0377, U+037A-037F, U+0384-038A, U+038C, U+038E-03A1, U+03A3-03FF; 731} 732/* vietnamese */ 733@font-face { 734 font-family: 'Roboto'; 735 font-style: italic; 736 font-weight: 700; 737 font-display: swap; 738 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/32124223-3d78-430f-818e-06aa11c55489/vietnamese.woff2') format('woff2'); 739 unicode-range: U+0102-0103, U+0110-0111, U+0128-0129, U+0168-0169, U+01A0-01A1, U+01AF-01B0, U+0300-0301, U+0303-0304, U+0308-0309, U+0323, U+0329, U+1EA0-1EF9, U+20AB; 740} 741/* math */ 742@font-face { 743 font-family: 'Roboto'; 744 font-style: italic; 745 font-weight: 700; 746 font-display: swap; 747 src: url('https://file.squarespace-cdn.com/content/v2/namespaces/fonts/libraries/sqsp/assets/8f957e17-9000-4298-8062-b8dabbbc923e/math.woff2') format('woff2'); 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1278 class="header-dropshadow" 1279 data-header-style="solid" 1280 data-header-dropshadow="false" 1281 data-test="header-dropshadow" 1282 style="" 1283 ></div> 1284 1285 1286 <div > 1287 <div 1288 class="header-background-solid" 1289 data-header-style="solid" 1290 data-test="header-background-solid" 1291 1292 1293 style="opacity: calc(100 * .01)" 1294 ></div> 1295 </div> 1296 1297 1298 <div class='header-inner container--fluid 1299 1300 1301 1302 header-mobile-layout-logo-left-nav-right 1303 1304 1305 1306 1307 1308 1309 1310 header-layout-nav-left 1311 1312 1313 1314 1315 1316 1317 1318 ' 1319 data-test="header-inner" 1320 > 1321 <!-- Background --> 1322 <div class="header-background theme-bg--primary"></div> 1323 1324 <div class="header-display-desktop" data-content-field="site-title"> 1325 1326 1327 1328 1329 1330 1331 1332 1333 1334 1335 1336 1337 1338 <!-- Social --> 1339 1340 1341 1342 <!-- Title and nav wrapper --> 1343 <div class="header-title-nav-wrapper"> 1344 1345 1346 1347 1348 1349 1350 <!-- Title --> 1351 1352 <div 1353 class=" 1354 header-title 1355 1356 " 1357 data-animation-role="header-element" 1358 > 1359 1360 <div class="header-title-logo"> 1361 <a href="/" data-animation-role="header-element"> 1362 1363<img elementtiming="nbf-header-logo-desktop" src="//images.squarespace-cdn.com/content/v1/56671d1440667aa0cbbc9001/e50ca7cc-b3b2-423a-abfc-db1122c775f4/BPOAlogopng.png?format=1500w" alt="BPO American, Inc." style="display:block" fetchpriority="high" loading="eager" decoding="async" data-loader="raw"> 1364 1365 </a> 1366 </div> 1367 1368 1369 1370 </div> 1371 1372 1373 1374 <!-- Nav --> 1375 <div class="header-nav"> 1376 <div class="header-nav-wrapper"> 1377 <nav class="header-nav-list"> 1378 1379 1380 1381 1382 <div class="header-nav-item header-nav-item--folder"> 1383 <button 1384 class="header-nav-folder-title" 1385 data-href="/test" 1386 data-animation-role="header-element" 1387 aria-expanded="false" 1388 aria-controls="contact-center" 1389 1390 > 1391 <span class="header-nav-folder-title-text"> 1392 Contact Center 1393 </span> 1394 </button> 1395 <div class="header-nav-folder-content" id="contact-center"> 1396 1397 1398 <div class="header-nav-folder-item"> 1399 <a 1400 href="/inbound" 1401 1402 > 1403 <span class="header-nav-folder-item-content"> 1404 Live Call Handling 1405 </span> 1406 </a> 1407 </div> 1408 1409 1410 1411 1412 <div class="header-nav-folder-item"> 1413 <a 1414 href="/web-chat-and-e-mail" 1415 1416 > 1417 <span class="header-nav-folder-item-content"> 1418 Web Chat and e-Mail 1419 </span> 1420 </a> 1421 </div> 1422 1423 1424 1425 1426 <div class="header-nav-folder-item"> 1427 <a 1428 href="/sms-text" 1429 1430 > 1431 <span class="header-nav-folder-item-content"> 1432 SMS Text 1433 </span> 1434 </a> 1435 </div> 1436 1437 1438 1439 1440 <div class="header-nav-folder-item"> 1441 <a 1442 href="/outbound" 1443 1444 > 1445 <span class="header-nav-folder-item-content"> 1446 Outbound Call Center 1447 </span> 1448 </a> 1449 </div> 1450 1451 1452 1453 </div> 1454 </div> 1455 1456 1457 1458 1459 1460 <div class="header-nav-item header-nav-item--folder"> 1461 <button 1462 class="header-nav-folder-title" 1463 data-href="/about" 1464 data-animation-role="header-element" 1465 aria-expanded="false" 1466 aria-controls="instant-answering-service" 1467 1468 >
1469 <span class="header-nav-folder-title-text"> 1470 Instant Answering Service 1471 </span> 1472 </button> 1473 <div class="header-nav-folder-content" id="instant-answering-service"> 1474 1475 1476 <div class="header-nav-folder-item"> 1477 <a 1478 href="/instant-answering-service" 1479 1480 > 1481 <span class="header-nav-folder-item-content"> 1482 Answering Service 1483 </span> 1484 </a> 1485 </div> 1486 1487 1488 1489 </div> 1490 </div> 1491 1492 1493 1494 1495 1496 <div class="header-nav-item header-nav-item--collection header-nav-item--active"> 1497 <a 1498 href="/bpoa-blog" 1499 data-animation-role="header-element" 1500 1501 aria-current="page" 1502 1503 > 1504 BPOA Blog 1505 </a> 1506 </div> 1507 1508 1509 1510 1511 1512 1513 <div class="header-nav-item header-nav-item--collection"> 1514 <a 1515 href="/career-opportunities" 1516 data-animation-role="header-element" 1517 1518 > 1519 Career Opportunities 1520 </a> 1521 </div> 1522 1523 1524 1525 1526 1527 1528 <div class="header-nav-item header-nav-item--collection"> 1529 <a 1530 href="/about-us" 1531 data-animation-role="header-element" 1532 1533 > 1534 About 1535 </a> 1536 </div> 1537 1538 1539 1540 1541 1542 1543 </nav> 1544 </div> 1545 </div> 1546 1547 1548 </div> 1549 1550 1551 <!-- Actions --> 1552 <div class="header-actions header-actions--right"> 1553 1554 1555 1556 1557 1558 1559 1560 1561 1562 <div class="showOnMobile"> 1563 1564 </div> 1565 1566 1567 <div class="showOnDesktop"> 1568 1569 </div> 1570 1571 1572 <div class="header-actions-action header-actions-action--cta" data-animation-role="header-element"> 1573 <a 1574 class="btn btn--border theme-btn--primary-inverse sqs-button-element--primary" 1575 href="/contact" 1576 1577 > 1578 Contact 1579 </a> 1580 </div> 1581 1582 </div> 1583 1584 1585 1586 1587<style> 1588 .top-bun, 1589 .patty, 1590 .bottom-bun { 1591 height: 1px; 1592 } 1593</style> 1594 1595<!-- Burger --> 1596<div class="header-burger 1597 1598 menu-overlay-has-visible-non-navigation-items 1599 1600 1601 1602" data-animation-role="header-element"> 1603 <button class="header-burger-btn burger" data-test="header-burger"> 1604 <span hidden class="js-header-burger-open-title visually-hidden">Open Menu</span> 1605 <span hidden class="js-header-burger-close-title visually-hidden">Close Menu</span> 1606 <div class="burger-box"> 1607 <div class="burger-inner header-menu-icon-doubleLineHamburger"> 1608 <div class="top-bun"></div> 1609 <div class="patty"></div> 1610 <div class="bottom-bun"></div> 1611 </div> 1612 </div> 1613 </button> 1614</div> 1615 1616 1617 1618 </div> 1619 <div class="header-display-mobile" data-content-field="site-title"> 1620 1621 1622 <!-- Social --> 1623 1624 1625 1626 <!-- Title and nav wrapper --> 1627 <div class="header-title-nav-wrapper"> 1628 1629 1630 1631 1632 1633 1634 <!-- Title --> 1635 1636 <div 1637 class=" 1638 header-title 1639 1640 " 1641 data-animation-role="header-element" 1642 > 1643 1644 <div class="header-title-logo"> 1645 <a href="/" data-animation-role="header-element"> 1646 1647<img elementtiming="nbf-header-logo-desktop" src="//images.squarespace-cdn.com/content/v1/56671d1440667aa0cbbc9001/e50ca7cc-b3b2-423a-abfc-db1122c775f4/BPOAlogopng.png?format=1500w" alt="BPO American, Inc." style="display:block" fetchpriority="high" loading="eager" decoding="async" data-loader="raw"> 1648 1649 </a> 1650 </div> 1651 1652 1653 1654 </div> 1655 1656 1657 1658 <!-- Nav --> 1659 <div class="header-nav"> 1660 <div class="header-nav-wrapper"> 1661 <nav class="header-nav-list"> 1662 1663 1664 1665 1666 <div class="header-nav-item header-nav-item--folder"> 1667 <button 1668 class="header-nav-folder-title" 1669 data-href="/test" 1670 data-animation-role="header-element" 1671 aria-expanded="false" 1672 aria-controls="contact-center" 1673 1674 >
1675 <span class="header-nav-folder-title-text"> 1676 Contact Center 1677 </span> 1678 </button> 1679 <div class="header-nav-folder-content" id="contact-center"> 1680 1681 1682 <div class="header-nav-folder-item"> 1683 <a 1684 href="/inbound" 1685 1686 > 1687 <span class="header-nav-folder-item-content"> 1688 Live Call Handling 1689 </span> 1690 </a> 1691 </div> 1692 1693 1694 1695 1696 <div class="header-nav-folder-item"> 1697 <a 1698 href="/web-chat-and-e-mail" 1699 1700 > 1701 <span class="header-nav-folder-item-content"> 1702 Web Chat and e-Mail 1703 </span> 1704 </a> 1705 </div> 1706 1707 1708 1709 1710 <div class="header-nav-folder-item"> 1711 <a 1712 href="/sms-text" 1713 1714 > 1715 <span class="header-nav-folder-item-content"> 1716 SMS Text 1717 </span> 1718 </a> 1719 </div> 1720 1721 1722 1723 1724 <div class="header-nav-folder-item"> 1725 <a 1726 href="/outbound" 1727 1728 > 1729 <span class="header-nav-folder-item-content"> 1730 Outbound Call Center 1731 </span> 1732 </a> 1733 </div> 1734 1735 1736 1737 </div> 1738 </div> 1739 1740 1741 1742 1743 1744 <div class="header-nav-item header-nav-item--folder"> 1745 <button 1746 class="header-nav-folder-title" 1747 data-href="/about" 1748 data-animation-role="header-element" 1749 aria-expanded="false" 1750 aria-controls="instant-answering-service" 1751 1752 > 1753 <span class="header-nav-folder-title-text"> 1754 Instant Answering Service 1755 </span> 1756 </button> 1757 <div class="header-nav-folder-content" id="instant-answering-service"> 1758 1759 1760 <div class="header-nav-folder-item"> 1761 <a 1762 href="/instant-answering-service" 1763 1764 > 1765 <span class="header-nav-folder-item-content"> 1766 Answering Service 1767 </span> 1768 </a> 1769 </div> 1770 1771 1772 1773 </div> 1774 </div> 1775 1776 1777 1778 1779 1780 <div class="header-nav-item header-nav-item--collection header-nav-item--active"> 1781 <a 1782 href="/bpoa-blog" 1783 data-animation-role="header-element" 1784 1785 aria-current="page" 1786 1787 > 1788 BPOA Blog 1789 </a> 1790 </div> 1791 1792 1793 1794 1795 1796 1797 <div class="header-nav-item header-nav-item--collection"> 1798 <a 1799 href="/career-opportunities" 1800 data-animation-role="header-element" 1801 1802 > 1803 Career Opportunities 1804 </a> 1805 </div> 1806 1807 1808 1809 1810 1811 1812 <div class="header-nav-item header-nav-item--collection"> 1813 <a 1814 href="/about-us" 1815 data-animation-role="header-element" 1816 1817 > 1818 About 1819 </a> 1820 </div> 1821 1822 1823 1824 1825 1826 1827 </nav> 1828 </div> 1829 </div> 1830 1831 1832 </div> 1833 1834 1835 <!-- Actions --> 1836 <div class="header-actions header-actions--right"> 1837 1838 1839 1840 1841 1842 1843 1844 1845 1846 <div class="showOnMobile"> 1847 1848 </div> 1849 1850 1851 <div class="showOnDesktop"> 1852 1853 </div> 1854 1855 1856 <div class="header-actions-action header-actions-action--cta" data-animation-role="header-element"> 1857 <a 1858 class="btn btn--border theme-btn--primary-inverse sqs-button-element--primary" 1859 href="/contact" 1860 1861 > 1862 Contact 1863 </a> 1864 </div> 1865 1866 </div> 1867 1868 1869 1870 1871<style> 1872 .top-bun, 1873 .patty, 1874 .bottom-bun { 1875 height: 1px; 1876 } 1877</style> 1878 1879<!-- Burger --> 1880<div class="header-burger 1881 1882 menu-overlay-has-visible-non-navigation-items 1883 1884 1885 1886" data-animation-role="header-element"> 1887 <button class="header-burger-btn burger" data-test="header-burger"> 1888 <span hidden class="js-header-burger-open-title visually-hidden">Open Menu</span> 1889 <span hidden class="js-header-burger-close-title visually-hidden">Close Menu</span> 1890 <div class="burger-box"> 1891 <div class="burger-inner header-menu-icon-doubleLineHamburger"> 1892 <div class="top-bun"></div> 1893 <div class="patty"></div> 1894 <div class="bottom-bun"></div> 1895 </div> 1896 </div> 1897 </button> 1898</div> 1899 1900 1901 1902 1903 1904 1905 </div> 1906 </div> 1907 </div> 1908 <!-- (Mobile) Menu Navigation --> 1909 <div class="header-menu header-menu--folder-list 1910 1911 1912 1913 1914 1915 " 1916 data-section-theme="" 1917 data-current-styles="{ 1918"layout": "navLeft", 1919"action": { 1920"href": "/contact", 1921"buttonText": "Contact", 1922"newWindow": false 1923}, 1924"showSocial": false, 1925"socialOptions": { 1926"socialBorderShape": "none", 1927"socialBorderStyle": "outline", 1928"socialBorderThickness": { 1929"unit": "px", 1930"value": 1.0 1931} 1932}, 1933"sectionTheme": "white-bold", 1934"menuOverlayAnimation": "fade", 1935"cartStyle": "cart", 1936"cartText": "Cart", 1937"showEmptyCartState": true, 1938"cartOptions": { 1939"iconType": "solid-7", 1940"cartBorderShape": "none", 1941"cartBorderStyle": "outline", 1942"cartBorderThickness": { 1943"unit": "px", 1944"value": 1.0 1945} 1946}, 1947"showButton": true, 1948"showCart": false, 1949"showAccountLogin": false, 1950"headerStyle": "solid", 1951"languagePicker": { 1952"enabled": false, 1953"iconEnabled": false, 1954"iconType": "globe", 1955"flagShape": "shiny", 1956"languageFlags": [ ] 1957}, 1958"iconOptions": { 1959"desktopDropdownIconOptions": { 1960"size": { 1961"unit": "em", 1962"value": 1.0 1963}, 1964"iconSpacing": { 1965"unit": "em", 1966"value": 0.35 1967}, 1968"strokeWidth": { 1969"unit": "px", 1970"value": 1.0 1971}, 1972"endcapType": "square", 1973"folderDropdownIcon": "none", 1974"languagePickerIcon": "openArrowHead" 1975}, 1976"mobileDropdownIconOptions": { 1977"size": { 1978"unit": "em", 1979"value": 1.0 1980}, 1981"iconSpacing": { 1982"unit": "em", 1983"value": 0.15 1984}, 1985"strokeWidth": { 1986"unit": "px", 1987"value": 0.5 1988}, 1989"endcapType": "square", 1990"folderDropdownIcon": "openArrowHead", 1991"languagePickerIcon": "openArrowHead" 1992} 1993}, 1994"mobileOptions": { 1995"layout": "logoLeftNavRight", 1996"menuIconOptions": { 1997"style": "doubleLineHamburger", 1998"thickness": { 1999"unit": "px", 2000"value": 1.0 2001} 2002} 2003}, 2004"solidOptions": { 2005"headerOpacity": { 2006"unit": "%", 2007"value": 100.0 2008}, 2009"
2009blurBackground": { 2010"enabled": false, 2011"blurRadius": { 2012"unit": "px", 2013"value": 12.0 2014} 2015} 2016}, 2017"gradientOptions": { 2018"gradientType": "faded", 2019"headerOpacity": { 2020"unit": "%", 2021"value": 90.0 2022}, 2023"blurBackground": { 2024"enabled": false, 2025"blurRadius": { 2026"unit": "px", 2027"value": 12.0 2028} 2029} 2030}, 2031"dropShadowOptions": { 2032"enabled": false, 2033"blur": { 2034"unit": "px", 2035"value": 12.0 2036}, 2037"spread": { 2038"unit": "px", 2039"value": 0.0 2040}, 2041"distance": { 2042"unit": "px", 2043"value": 12.0 2044} 2045}, 2046"borderOptions": { 2047"enabled": false, 2048"position": "bottom", 2049"thickness": { 2050"unit": "px", 2051"value": 4.0 2052} 2053}, 2054"showPromotedElement": false, 2055"buttonVariant": "primary", 2056"blurBackground": { 2057"enabled": false, 2058"blurRadius": { 2059"unit": "px", 2060"value": 12.0 2061} 2062}, 2063"headerOpacity": { 2064"unit": "%", 2065"value": 100.0 2066} 2067}" 2068 data-section-id="overlay-nav" 2069 data-show-account-login="false" 2070 data-test="header-menu"> 2071 <div class="header-menu-bg theme-bg--primary"></div> 2072 <div class="header-menu-nav"> 2073 <nav class="header-menu-nav-list"> 2074 <div data-folder="root" class="header-menu-nav-folder"> 2075 <div class="header-menu-nav-folder-content"> 2076 <!-- Menu Navigation --> 2077<div class="header-menu-nav-wrapper"> 2078 2079 2080 2081 2082 <div class="container header-menu-nav-item"> 2083 <a 2084 data-folder-id="/test" 2085 href="/test" 2086 2087 > 2088 <div class="header-menu-nav-item-content header-menu-nav-item-content-folder"> 2089 <span class="visually-hidden">Folder:</span> 2090 <span class="header-nav-folder-title-text">Contact Center</span> 2091 </div> 2092 </a> 2093 </div>
2094 <div data-folder="/test" class="header-menu-nav-folder"> 2095 <div class="header-menu-nav-folder-content"> 2096 <div class="header-menu-controls container header-menu-nav-item"> 2097 <a class="header-menu-controls-control header-menu-controls-control--active" data-action="back" href="/"> 2098 <span>Back</span> 2099 </a> 2100 </div> 2101 2102 2103 <div class="container header-menu-nav-item"> 2104 <a 2105 href="/inbound" 2106 2107 > 2108 <div class="header-menu-nav-item-content"> 2109 Live Call Handling 2110 </div> 2111 </a> 2112 </div> 2113 2114 2115 2116 2117 <div class="container header-menu-nav-item"> 2118 <a 2119 href="/web-chat-and-e-mail" 2120 2121 > 2122 <div class="header-menu-nav-item-content"> 2123 Web Chat and e-Mail 2124 </div> 2125 </a> 2126 </div> 2127 2128 2129 2130 2131 <div class="container header-menu-nav-item"> 2132 <a 2133 href="/sms-text" 2134 2135 > 2136 <div class="header-menu-nav-item-content"> 2137 SMS Text 2138 </div> 2139 </a> 2140 </div> 2141 2142 2143 2144 2145 <div class="container header-menu-nav-item"> 2146 <a 2147 href="/outbound" 2148 2149 > 2150 <div class="header-menu-nav-item-content"> 2151 Outbound Call Center 2152 </div> 2153 </a> 2154 </div> 2155 2156 2157 2158 </div> 2159 </div> 2160 2161 2162 2163 2164 2165 <div class="container header-menu-nav-item"> 2166 <a 2167 data-folder-id="/about" 2168 href="/about" 2169 2170 > 2171 <div class="header-menu-nav-item-content header-menu-nav-item-content-folder"> 2172 <span class="visually-hidden">Folder:</span> 2173 <span class="header-nav-folder-title-text">Instant Answering Service</span> 2174 </div> 2175 </a> 2176 </div> 2177 <div data-folder="/about" class="header-menu-nav-folder"> 2178 <div class="header-menu-nav-folder-content"> 2179 <div class="header-menu-controls container header-menu-nav-item"> 2180 <a class="header-menu-controls-control header-menu-controls-control--active" data-action="back" href="/"> 2181 <span>Back</span> 2182 </a> 2183 </div> 2184 2185 2186 <div class="container header-menu-nav-item"> 2187 <a 2188 href="/instant-answering-service" 2189 2190 > 2191 <div class="header-menu-nav-item-content"> 2192 Answering Service 2193 </div> 2194 </a> 2195 </div> 2196 2197 2198 2199 </div> 2200 </div> 2201 2202 2203 2204 2205 2206 2207 <div class="container header-menu-nav-item header-menu-nav-item--collection header-menu-nav-item--active"> 2208 <a 2209 href="/bpoa-blog" 2210 2211 aria-current="page" 2212 2213 > 2214 <div class="header-menu-nav-item-content"> 2215 BPOA Blog 2216 </div> 2217 </a> 2218 </div> 2219 2220 2221 2222 2223 2224 2225 2226 <div class="container header-menu-nav-item header-menu-nav-item--collection"> 2227 <a
2228 href="/career-opportunities" 2229 2230 > 2231 <div class="header-menu-nav-item-content"> 2232 Career Opportunities 2233 </div> 2234 </a> 2235 </div> 2236 2237 2238 2239 2240 2241 2242 2243 <div class="container header-menu-nav-item header-menu-nav-item--collection"> 2244 <a 2245 href="/about-us" 2246 2247 > 2248 <div class="header-menu-nav-item-content"> 2249 About 2250 </div> 2251 </a> 2252 </div> 2253 2254 2255 2256 2257 2258</div> 2259 2260 2261 </div> 2262 2263 2264 2265 <div class="header-menu-cta"> 2266 <a 2267 class="theme-btn--primary btn sqs-button-element--primary" 2268 href="/contact" 2269 2270 > 2271 Contact 2272 </a> 2273 </div> 2274 2275 </div> 2276 </nav> 2277 </div> 2278 </div> 2279 2280
2280<script> 2281 (function() { 2282 var header = document.getElementById('header'); 2283 if (!header) { 2284 return; 2285 } 2286 function setHeaderHeightVar() { 2287 document.documentElement.style.setProperty( 2288 '--header-height', 2289 header.getBoundingClientRect().height + 'px' 2290 ); 2291 } 2292 setHeaderHeightVar(); 2293 var images = header.getElementsByTagName('img'); 2294 for (var i = 0; i < images.length; i++) { 2295 if (!images[i].complete) { 2296 images[i].addEventListener('load', setHeaderHeightVar); 2297 } 2298 } 2299 })(); 2300 //# sourceURL=reserveSpaceForHeader.js 2301 </script>
2301 2302 </header> 2303 2304 2305 2306 2307 <main id="page" class="container" role="main"> 2308 2309 2310 2311<article class="sections" id="sections" data-page-sections="69792fead4544c35e8262f06"> 2312 2313 2314 2315 2316 2317 2318 2319 2320 2321 2322 2323 2324 2325 2326 2327 2328 2329 2330 2331<section 2332 data-test="page-section" 2333 2334 data-section-theme="black" 2335 class='page-section 2336 2337 full-bleed-section 2338 layout-engine-section 2339 2340 background-width--inset 2341 2342 2343 2344 2345 2346 content-width--wide 2347 2348 horizontal-alignment--center 2349 vertical-alignment--middle 2350 2351 has-background 2352 2353 2354 black' 2355 2356 data-section-id="697cccf4e83197805d56a029" 2357 2358 data-controller="SectionWrapperController" 2359 data-current-styles="{ 2360"backgroundImage": { 2361"id": "5b8861b0898583ea0fd650ac", 2362"recordType": 2, 2363"addedOn": 1535664560510, 2364"updatedOn": 1535664571215, 2365"workflowState": 1, 2366"publishOn": 1535664560510, 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"image" 2399}, 2400"imageOverlayOpacity": 0.0, 2401"backgroundWidth": "background-width--inset", 2402"sectionHeight": "section-height--custom", 2403"customSectionHeight": 75, 2404"horizontalAlignment": "horizontal-alignment--center", 2405"verticalAlignment": "vertical-alignment--middle", 2406"contentWidth": "content-width--wide", 2407"customContentWidth": 50, 2408"sectionTheme": "black", 2409"sectionAnimation": "none", 2410"backgroundMode": "image" 2411}" 2412 data-current-context="{ 2413"video": { 2414"playbackSpeed": 1, 2415"filter": 1, 2416"filterStrength": 0, 2417"zoom": 0, 2418"videoSourceProvider": "none" 2419}, 2420"backgroundImageId": null, 2421"backgroundMediaEffect": { 2422"type": "none" 2423}, 2424"divider": { 2425"enabled": false 2426}, 2427"typeName": "blog-single-column" 2428}" 2429 data-animation="none" 2430 data-fluid-engine-section 2431 2432 2433 style="min-height: 75vh;" 2434 2435 2436 2437 2438 2439 2440 2441 data-sqsp-section="fluid-engine" 2442 2443 2444> 2445 <div 2446 class="section-border" 2447 2448 > 2449 <div class="section-background"> 2450 2451 2452 2453 2454 2455 2456 2457 2458 2459 2460 2461 2462 2463 2464<img alt="" data-src="https://images.squarespace-cdn.com/content/v1/56671d1440667aa0cbbc9001/1535664560517-TO2O730XUG73GZMGEPUQ/Blog.JPG" data-image="https://images.squarespace-cdn.com/content/v1/56671d1440667aa0cbbc9001/1535664560517-TO2O730XUG73GZMGEPUQ/Blog.JPG" data-image-dimensions="707x260" data-image-focal-point="0.5,0.5" alt="Blog.JPG" data-load="false" elementtiming="nbf-background" src="https://images.squarespace-cdn.com/content/v1/56671d1440667aa0cbbc9001/1535664560517-TO2O730XUG73GZMGEPUQ/Blog.JPG" width="707" height="260" alt="" sizes="(max-width: 799px) 200vw, 100vw" style="display:block;object-position: 50% 50%" srcset="https://images.squarespace-cdn.com/content/v1/56671d1440667aa0cbbc9001/1535664560517-TO2O730XUG73GZMGEPUQ/Blog.JPG?format=100w 100w, 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</div> 2475 <div 2476 class='content-wrapper' 2477 style=' 2478 2479 2480 2481 padding-top: calc(75vmax / 10); padding-bottom: calc(75vmax / 10); 2482 2483 2484 ' 2485 > 2486 <div 2487 class="content" 2488 2489 > 2490 2491 2492 2493 2494 2495 2496 2497 2498 2499 2500 <div data-fluid-engine="true"><style> 2501 2502.fe-697cccf4ae9a6da080830604 { 2503 --grid-gutter: calc(var(--sqs-mobile-site-gutter, 6vw) - 11.0px); 2504 --cell-max-width: calc( ( var(--sqs-site-max-width, 1500px) - (11.0px * (8 - 1)) ) / 8 ); 2505 2506 display: grid; 2507 position: relative; 2508 grid-area: 1/1/-1/-1; 2509 grid-template-rows: repeat(1,minmax(24px, auto)); 2510 grid-template-columns: 2511 minmax(var(--grid-gutter), 1fr) 2512 repeat(8, minmax(0, var(--cell-max-width))) 2513 minmax(var(--grid-gutter), 1fr); 2514 row-gap: 11.0px; 2515 column-gap: 11.0px; 2516 overflow-x: hidden; 2517 overflow-x: clip; 2518} 2519 2520@media (min-width: 768px) { 2521 .background-width--inset .fe-697cccf4ae9a6da080830604 { 2522 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2556 2557 2558 2559 2560 2561 2562 2563 2564 2565 2566 2567<section 2568 data-test="page-section" 2569 2570 data-section-theme="" 2571 class='page-section 2572 2573 content-collection 2574 full-bleed-section 2575 collection-type-blog-single-column 2576 2577 background-width--full-bleed 2578 2579 section-height--medium 2580 2581 2582 content-width--wide 2583 2584 horizontal-alignment--center 2585 vertical-alignment--middle 2586 2587 2588 2589 2590 ' 2591 2592 data-section-id="69792fead4544c35e8262f04" 2593 2594 data-controller="SectionWrapperController" 2595 data-current-styles="{ 2596"imageOverlayOpacity": 0.15, 2597"backgroundWidth": "background-width--full-bleed", 2598"sectionHeight": "section-height--medium", 2599"customSectionHeight": 10, 2600"horizontalAlignment": "horizontal-alignment--center", 2601"verticalAlignment": "vertical-alignment--middle", 2602"contentWidth": "content-width--wide", 2603"customContentWidth": 50, 2604"sectionTheme": "", 2605"sectionAnimation": "none", 2606"backgroundMode": "image" 2607}" 2608 data-current-context="{ 2609"video": null, 2610"backgroundImageId": null, 2611"backgroundMediaEffect": null, 2612"divider": null, 2613"typeName": "blog-single-column" 2614}" 2615 data-animation="none" 2616 2617 2618 2619 2620 2621 2622 2623 2624 2625 2626 2627 2628 data-sqsp-section="blog-list" 2629 2630 2631 2632> 2633 <div 2634 class="section-border" 2635 2636 > 2637 <div class="section-background"> 2638 2639 2640 2641 </div> 2642 </div> 2643 <div 2644 class='content-wrapper' 2645 style=' 2646 2647 2648 ' 2649 > 2650 <div 2651 class="content" 2652 2653 > 2654 2655 2656 2657 2658 2659 2660 2661 2662 2663 2664 <div class="blog-single-column collection-content-wrapper" data-controller="BlogImageLoader"> 2665 <div class="blog-single-column--wrapper"> 2666 2667 <article class="blog-single-column--container entry blog-item no-image-fade-in"> 2668 2669 <div class="blog-single-column--text"> 2670 <div class="blog-meta-section"> 2671 <span class="blog-meta-primary"> 2672 2673 2674 <span class="blog-author">ken wills</span> 2675 2676 <time class="blog-date" pubdate data-animation-role="date">1/30/26</time> 2677 </span> 2678 <span class="blog-meta-delimiter"></span> 2679 2680 <span class="blog-meta-secondary"> 2681 2682 2683 <span class="blog-author">ken wills</span> 2684 2685 <time class="blog-date" pubdate data-animation-role="date">1/30/26</time> 2686 </span> 2687 2688 2689 2690</div> 2691<h1 class="blog-title"> 2692 2693 <a href="/bpoa-blog/2026/1/30/call-centers-in-2026-a-turning-point-for-ai-policy-and-humancentered-service" data-no-animation> 2694 2695 Call Centers in 2026: A Turning Point for AI, Policy, and HumanâCentered Service 2696 </a> 2697</h1> 2698<div class="blog-excerpt"> 2699 <div class="blog-excerpt-wrapper"></div> 2700 2701 <div class="blog-body-wrapper"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" id="item-697ccb54f2a19131a960ac89"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block website-component-block sqs-block-website-component sqs-block-html html-block" data-block-css="["https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.styles.css"]" data-block-scripts="["https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.visitor.js"]" data-block-type="1337" data-definition-name="website.components.html" data-sqsp-block="text" data-website-component-id="fe6706e6c4b3e03dbece" id="block-fe6706e6c4b3e03dbece"><div class="sqs-block-content"><div class="sqs-text-block-container"> 2702 2703 <div class="sqs-html-content" data-sqsp-text-block-content><p class="" style="white-space:pre-wrap;">The call center industry is changing faster than ever. In 2026, customer experience leaders find themselves navigating a complex landscape shaped by rapid advances in AI, evolving legislative scrutiny on outsourcing, and shifting customer expectations that put both efficie
2703ncy and empathy front and center.</p><p class="" style="white-space:pre-wrap;">Whether youâre leading a customer support team, managing BPO operations, or advising CX strategy, here are the key forces defining the contact center in 2026 â and how theyâre reshaping the future of work and service.</p><h2 style="white-space:pre-wrap;">1. AI Isnât a Fad â Itâs Core to Operations (But Humans Still Matter)</h2><p class="" style="white-space:pre-wrap;">One thing is certain: AI isnât going away. In 2026, technologically advanced <strong>Voice AI agents</strong> and realâtime analytic tools have moved from pilot projects to everyday use cases. These systems can now:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Boost <strong>First Contact Resolution (FCR)</strong></p></li><li><p class="" style="white-space:pre-wrap;">Reduce <strong>Average Handle Time (AHT)</strong></p></li><li><p class="" style="white-space:pre-wrap;">Support agents with realâtime insights and recommendations</p></li><li><p class="" style="white-space:pre-wrap;">Route calls intelligently based on customer context and history </p></li></ul><p class="" style="white-space:pre-wrap;">However, contrary to doomsday headlines, AI <strong>isnât replacing human agents wholesale</strong> this year. Instead, most contact centers have embraced a <em>hybrid model</em>âwhere automation handles routine tasks while humans focus on empathy, judgment, and highâcomplexity issues. Expert analyses find that AI significantly enhances productivityâ¯<em>and</em> preserves the human touch that customers still value deeply. </p><h2 style="white-space:pre-wrap;">2. Policy & Regulation Are Emerging as Industry Signals</h2><p class="" style="white-space:pre-wrap;">Legislators are increasingly focused on how customer service is delivered â especially when jobs, data privacy, and AI transparency are at stake.</p><p class="" style="white-space:pre-wrap;">One of the most watched initiatives is the <em>Keep Call Centers in America Act</em>, introduced by U.S. lawmakers in 2025 and still being discussed in 2026. While not yet law, itâs already influencing how CX leaders plan for future operations. The bill calls for:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Public disclosure when companies relocate call center work offshore</p></li><li><p class="" style="white-space:pre-wrap;">Requirements that customers be informed if they're interacting with AI or offshore agents</p></li><li><p class="" style="white-space:pre-wrap;">Prioritization of U.S.âbased service in federal contracting </p></li></ul><p class="" style="white-space:pre-wrap;">Whether this legislation passes in its current form, evolves, or becomes a foundation for future policy, it signals <strong>greater scrutiny on outsourcing models</strong> and <strong>transparency around AI usage</strong> â both of which are becoming mainstream concerns for consumers and regulators alike.</p><h2 style="white-space:pre-wrap;">3. Customer Expectations Have Never Been Higher</h2><p class="" style="white-space:pre-wrap;">The modern customer expects two things simultaneously:</p><ol data-rte-list="default"><li><p class="" style="white-space:pre-wrap;"><strong>Fast, frictionless service</strong> â powered by AI for efficiency</p></li><li><p class="" style="white-space:pre-wrap;"><strong>Personal, humanâcentric interactions</strong> â when nuance, empathy, or complex problem solving is needed</p></li></ol><p class="" style="white-space:pre-wrap;">Studies show customers are more frustrated by opaque support systems than ever before. Many will abandon automated menus or bot conversations in favor of a human voice â especially for sensitive issues. This has pushed many organizations to rethink their experience strategies, investing in seamless transitions between AI and human support and optimizing omnichannel journeys from message to phone call.</p><h2 style="white-space:pre-wrap;">4. Industry Challenges: Burnout, Workforce Skills, and Talent</h2><p class="" style="white-space:pre-wrap;">Even as AI boosts operational metrics, itâs also creating new workplace realities. Some centers report that <strong>AIâdriven automation can inadvertently increase stress</strong> for human agents â especially when monitoring systems generate constant performance insights or require str
2703ict adherence to AIâsuggested flows. </p><p class="" style="white-space:pre-wrap;">At the same time:</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Talent shortages remain a real concern in U.S. labor markets</p></li><li><p class="" style="white-space:pre-wrap;">Organizations are investing in <strong>continuous training</strong> and <strong>upskilling programs</strong> to equip agents with advanced communication, problemâsolving, and technology fluency</p></li><li><p class="" style="white-space:pre-wrap;">Many CX leaders now view workforce development as a core part of their tech strategy, not separate from it </p></li></ul><h2 style="white-space:pre-wrap;">Final Thoughts</h2><p class="" style="white-space:pre-wrap;">The call center industry in 2026 is defined by <strong>balance</strong> â between automation and human touch, between efficiency and experience, and between innovation and regulation. Leading contact centers arenât fighting these forces; theyâre integrating them into a dynamic, futureâready model of customer engagement.</p><p class="" style="white-space:pre-wrap;">Whether youâre a CX executive, workforce planner, or technology leader, embracing these trends now can help your organization thrive in a landscape where service quality and operational excellence go hand in hand.</p></div> 2704 2705 2706 2707<style id="container-styles">#block-fe6706e6c4b3e03dbece { 2708 2709 --stroke-style: none;--stroke-thickness: 6px; 2710 2711 2712 2713 2714 2715 2716 2717 2718 } 2719 2720 #block-fe6706e6c4b3e03dbece .sqs-html-content { 2721 2722 --tweak-text-block-padding: 6% 6% 6% 6%; 2723 --tweak-text-block-padding: initial; 2724} 2725 2726 #block-fe6706e6c4b3e03dbece { 2727 mix-blend-mode: var(--tweak-text-block-blend 2728 ); 2729 border-radius: var(--tweak-text-block-radius); 2730 } 2731 2732 2733 2734#block-fe6706e6c4b3e03dbece { 2735 --tweak-text-block-radius: 0px 0px 0px 0px; 2736 } 2737 2738 2739 2740 2741 2742 #block-fe6706e6c4b3e03dbece { 2743 } 2744 2745</style> 2746 2747<style id="override-container-styles"> 2748 @media screen and (max-width: 767px) { 2749 2750 2751 2752#block-fe6706e6c4b3e03dbece { 2753 2754 } 2755 } 2756 2757 2758 @media screen and (max-width: 767px) { 2759 #block-fe6706e6c4b3e03dbece .sqs-html-content { 2760 2761 } 2762 } 2763 2764 @media screen and (max-width: 767px) { 2765 2766 2767 2768 2769 2770 2771 }</style> 2772<style class="transform-overrides-vars"> 2773 2774</style> 2775 2776 2777 2778 2779</div> 2780</div></div></div></div></div></div> 2781 2782</div> 2783 2784<a class="blog-more-link" href="/bpoa-blog/2026/1/30/call-centers-in-2026-a-turning-point-for-ai-policy-and-humancentered-service" data-animation-role="content">Read More</a> 2785 2786 2787 </div> 2788 </article> 2789 2790 <article class="blog-single-column--container entry blog-item no-image-fade-in"> 2791 2792 <div class="blog-single-column--text"> 2793 <div class="blog-meta-section"> 2794 <span class="blog-meta-primary"> 2795 2796 2797 <span class="blog-author">ken wills</span> 2798 2799 <time class="blog-date" pubdate data-animation-role="date">8/5/25</time> 2800 </span> 2801 <span class="blog-meta-delimiter"></span> 2802 2803 <span class="blog-meta-secondary"> 2804 2805 2806 <span class="blog-author">ken wills</span> 2807 2808 <time class="blog-date" pubdate data-animation-role="date">8/5/25</time> 2809 </span> 2810 2811 2812 2813</div> 2814<h1 class="blog-title"> 2815 2816 <a href="/bpoa-blog/2025/8/5/keep-call-centers-in-america-act-of-2025" data-no-animation> 2817 2818 Keep Call Centers in America Act of 2025, 2819 </a> 2820</h1> 2821<div class="blog-excerpt"> 2822 <div class="blog-excerpt-wrapper"></div> 2823 2824 <div class="blog-body-wrapper"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1754403242642" id="item-68921112d5fc6a54980cbb67"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block website-component-block sqs-block-website-component sqs-block-html html-block" data-block-css="["https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_9
282467/website.components.html.styles.css"]" data-block-scripts="["https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.visitor.js"]" data-block-type="1337" data-definition-name="website.components.html" data-sqsp-block="text" data-website-component-id="fb0b9c1b2d17f8fe329c" id="block-fb0b9c1b2d17f8fe329c"><div class="sqs-block-content"><div class="sqs-text-block-container"> 2825 2826 <div class="sqs-html-content" data-sqsp-text-block-content><p class="" style="white-space:pre-wrap;">With roughly <strong>three million Americans</strong> employed in call centers, the industry faces increasing pressure from <strong>offshoring</strong> and <strong>AI automation</strong>. According to the Bureau of Labor Statistics, up to <strong>150,000 U.S. call center jobs</strong> could vanish by 2033 if current trends continue<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">WVDN+10Senator Ruben Gallego+10Complete AI Training+10</a>. Moreover, a Data for Progress survey shows <strong>70% of Americans</strong> say automated phone systems are more frustrating than talking to a live representative<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">CX Today+3Senator Ruben Gallego+3TCPAWorld+3</a>.</p><p class="" style="white-space:pre-wrap;">In response, Senators <strong>Ruben Gallego (DâAZ)</strong> and <strong>Jim Justice (RâWV)</strong> introduced bipartisan legislation to legislate transparency, retain domestic jobs, and protect consumer service quality and data privacy <a href="https://www.gallego.senate.gov/press-releases/gallego-justice-introduce-bipartisan-bill-to-protect-americans-access-to-quality-customer-service-preserve-u-s-jobs/?utm_source=chatgpt.com" target="_blank">Ohio House of Representatives+11Senator Ruben Gallego+11National Law Review+11</a>.</p><p class="" style="white-space:pre-wrap;"><strong>Key Provisions of the Bill</strong></p><p class="" style="white-space:pre-wrap;">Hereâs what the Act specifically proposes:</p><p class="" style="white-space:pre-wrap;"><strong>1. Offshoring Notification & Public Disclosure</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Companies must notify the <strong>Department of Labor (DOL)</strong> at least <strong>120 days in advance</strong> before relocating call center operations overseas<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">National Law Review+10Senator Ruben Gallego+10Complete AI Training+10</a>.</p></li><li><p class="" style="white-space:pre-wrap;">The DOL will publish a <strong>public list</strong> of firms that have offshored customer support, lasting five years unless jobs are brought back to the U.S. or contract terms are amended<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">KAWC+11Senator Ruben Gallego+11Complete AI Training+11</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>2. Federal Funding Penalties & Contract Preferences</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Firms on that list become <strong>ineligible for new federal grants or guaranteed loans</strong>; existing awards face monthly penalties, and cancellation if still listed after one year<a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">Congress.gov+9Senator Ruben Gallego+9TCPAWorld+9</a>.</p></li><li><p class="" style="white-space:pre-wrap;">Federal agencies must <strong>prioritize contracting</strong> with companies that keep call centers in the U.S., and any federally contracted call center work must be done onshore<a href="https://www.kawc.org/news/2025-07-30/bipartisan-bill-aims-to-keep-call-centers-and-customer-service-jobs-in-the-u-s?utm_source=chatgpt.com" target="_blank">Ohio House of Representatives+9KAWC+9Senator Ruben Gallego+9</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>3. Consumer Rights & Transparency</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Customer service agents must <strong>
2826disclose their physical location</strong> and whether <strong>AI is involved</strong> when interacting with callers<a href="https://www.cbsnews.com/news/keep-call-centers-in-america-act-artificial-intelligence/?utm_source=chatgpt.com" target="_blank">TCPAWorld+12CBS News+12Complete AI Training+12</a>.</p></li><li><p class="" style="white-space:pre-wrap;">If a caller requests it, the interaction must be <strong>transferred to a U.S.-based human agent</strong><a href="https://www.cbsnews.com/news/keep-call-centers-in-america-act-artificial-intelligence/?utm_source=chatgpt.com" target="_blank">CWA Union+8CBS News+8Complete AI Training+8</a>.</p></li><li><p class="" style="white-space:pre-wrap;">Annual certification of compliance would go to the <strong>Federal Trade Commission</strong>, with violations treated under the FTC Act<a href="https://tcpaworld.com/2025/08/04/talk-to-a-human-or-pay-the-price-congress-proposes-call-center-bill-mandating-ai-and-location-disclosures/?utm_source=chatgpt.com" target="_blank">TCPAWorld+1</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>4. AI & Job Loss Reporting</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">The DOL is tasked to issue reports on <strong>the extent and location of federal call center work</strong>, and track <strong>job displacement tied to AI usage</strong><a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">Congress.gov+13Senator Ruben Gallego+13WVDN+13</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>5. Applicability Threshold</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">These rules apply to businesses with <strong>50 or more full-time employees</strong>, or those whose staff collectively work <strong>1,500+ hours per week</strong><a href="https://www.gallego.senate.gov/wp-content/uploads/2025/07/Keep-Call-Centers-in-America-Act-One-Pager_final.pdf?utm_source=chatgpt.com" target="_blank">CX Today+3Senator Ruben Gallego+3National Law Review+3</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>Support & Critiques</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">The <strong>Communications Workers of America (CWA)</strong> supports the bill, calling it âmuch-neededâ to protect jobs and prevent service degradation caused by outsourcing and AI displacement<a href="https://www.gallego.senate.gov/press-releases/gallego-justice-introduce-bipartisan-bill-to-protect-americans-access-to-quality-customer-service-preserve-u-s-jobs/?utm_source=chatgpt.com" target="_blank">KAWC+8Senator Ruben Gallego+8Complete AI Training+8</a>.</p></li><li><p class="" style="white-space:pre-wrap;">Critics, especially some call center workers, worry about the burdens of disclosure and loss of privacy. As one Reddit commenter noted:</p></li></ul><p class="" style="white-space:pre-wrap;">âIâm worried that this gives callers way too much power ⦠Theyâll be allowed to demand to know where we areâ<a href="https://www.reddit.com/r/CallCenterWorkers/comments/1mev3mk/new_bill_in_the_us_to_keep_call_center_workers/?utm_source=chatgpt.com" target="_blank">Reddit</a>.</p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">Others foresee a shift toward AI-replacing roles completely, arguing automation may ultimately benefit workers by removing repetitive jobs.</p></li></ul><p class="" style="white-space:pre-wrap;"><strong>What Happens Next</strong></p><ul data-rte-list="default"><li><p class="" style="white-space:pre-wrap;">The bill is <strong>in early legislative stages</strong>, with its progress depending on committee hearings and support on the Senate floor<a href="https://tcpaworld.com/2025/08/04/talk-to-a-human-or-pay-the-price-congress-proposes-call-center-bill-mandating-ai-and-location-disclosures/?utm_source=chatgpt.com" target="_blank">TCPAWorld</a>.</p></li><li><p class="" style="white-space:pre-wrap;">If passed, its provisions would likely take effect <strong>one year after enactment</strong>, allowing businesses time to adjust<a href="https://tcpaworld.com/2025/08/04/talk-to-a-human-or-pay-the-price-congress-proposes-call-center-bill-mandating-ai-and-location-disclosures/?utm_source=chatgpt.com" target="_blank">TCPAWorld+1</a>.</p></li><li><p class="" style="white-space:pre-wrap;">Companies should monitor how this intersects with <strong>AI regulation</strong>, <strong>telemarketing law</strong> (e.g., TCPA), and broader consumer protection frameworks<a href="https://natlawreview.com/article/talk-human-or-pay-price-congress-proposes-call-center-bill-mandating-ai-and?utm_source=chatgpt.com" target="_blank">Complete AI Training+5National Law Review+5TCPAWorld+5</a>.</p></li></ul><p class="" style="white-space:pre-wrap;"> </p><p class="" style="white-space:pre-wrap;"><strong>Final Thoughts</strong></p><p class="" style="white-space:pre-wrap;">The <strong>Keep Call Centers in America Act</strong> is a clear response to public dissatisfaction with automated customer support and concerns about outsourcing and AI-driven job loss. It attempts to strike a balance: safeguarding <strong>consumer transparency</strong> and <strong>American jobs</strong>, while permitting AI and innovationâso long as end-users know whether theyâre interacting with bots or agents and get a human fallback option.</p><p class="" style="white-space:pre-wrap;">If you're working in policy, human resources, or customer operations, now's a good time to evaluate internal practicesânot just for compliance, but to align with broader shifts in how service quality and labor transparency intersect with AI adoption and globalization.</p><p class="" style="white-space:pre-wrap;"> </p></div> 2827 2828 2829 2830<style id="container-styles">#block-fb0b9c1b2d17f8fe329c { 2831 2832 2833 2834 2835 2836 2837 } 2838 2839 #block-fb0b9c1b2d17f8fe329c .sqs-html-content { 2840 2841 --tweak-text-block-padding: initial; 2842} 2843 2844 #block-fb0b9c1b2d17f8fe329c { 2845 mix-blend-mode: var(--tweak-text-block-blend 2846 ); 2847 border-radius: var(--tweak-text-block-radius); 2848 } 2849 2850 2851 2852 2853 2854 2855 2856 2857 2858 #block-fb0b9c1b2d17f8fe329c { 2859 } 2860 2861</style> 2862 2863<style id="override-container-styles"> 2864 @media screen and (max-width: 767px) { 2865 2866 2867 2868#block-fb0b9c1b2d17f8fe329c { 2869 2870 } 2871 } 2872 2873 2874 @media screen and (max-width: 767px) { 2875 #block-fb0b9c1b2d17f8fe329c .sqs-html-content { 2876 2877 } 2878 } 2879 2880 @media screen and (max-width: 767px) { 2881 2882 2883 2884 2885 2886 2887 }</style> 2888<style class="transform-overrides-vars"> 2889 2890</style> 2891 2892 2893 2894 2895</div> 2896</div></div></div></div></div></div> 2897 2898</div> 2899 2900<a class="blog-more-link" href="/bpoa-blog/2025/8/5/keep-call-centers-in-america-act-of-2025" data-animation-role="content">Read More</a> 2901 2902 2903 </div> 2904 </article> 2905 2906 <article class="blog-single-column--container entry blog-item no-image-fade-in"> 2907 2908 <div class="blog-single-column--text"> 2909 <div class="blog-meta-section"> 2910 <span class="blog-meta-primary"> 2911 2912
2913 <span class="blog-author">ken wills</span> 2914 2915 <time class="blog-date" pubdate data-animation-role="date">7/8/25</time> 2916 </span> 2917 <span class="blog-meta-delimiter"></span> 2918 2919 <span class="blog-meta-secondary"> 2920 2921 2922 <span class="blog-author">ken wills</span> 2923 2924 <time class="blog-date" pubdate data-animation-role="date">7/8/25</time> 2925 </span> 2926 2927 2928 2929</div> 2930<h1 class="blog-title"> 2931 2932 <a href="/bpoa-blog/2025/7/8/why-choosing-a-us-based-call-center-still-matters-in-2025" data-no-animation> 2933 2934 Why Choosing a U.S.-Based Call Center Still Matters in 2025 2935 </a> 2936</h1> 2937<div class="blog-excerpt"> 2938 <div class="blog-excerpt-wrapper"></div> 2939 2940 <div class="blog-body-wrapper"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1752006533686" id="item-686d7eac81b03f40d8755c20"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block website-component-block sqs-block-website-component sqs-block-html html-block" data-block-css="["https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.styles.css"]" data-block-scripts="["https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.visitor.js"]" data-block-type="1337" data-definition-name="website.components.html" data-sqsp-block="text" data-website-component-id="aecd1e9282afa63c16eb" id="block-aecd1e9282afa63c16eb"><div class="sqs-block-content"><div class="sqs-text-block-container"> 2941 2942 <div class="sqs-html-content" data-sqsp-text-block-content><p class="" style="white-space:pre-wrap;">In an increasingly globalized world, many companies are drawn to the idea of outsourcing their call center operations offshore. Lower labor costs and 24/7 availability often top the list of benefits. But for businesses focused on <strong>customer experience, brand reputation, and operational clarity</strong>, the advantages of working with a <strong>U.S.-based call center</strong> remain strongâand arguably more important than ever.</p><p class="" style="white-space:pre-wrap;">Here are several key reasons why businesses are choosing to stay stateside when it comes to handling customer communications.</p><h3 style="white-space:pre-wrap;">1. <strong>Cultural and Language Alignment</strong></h3><p class="" style="white-space:pre-wrap;">U.S.-based call center agents are native English speakers who understand American slang, idioms, humor, and tone. This seemingly small detail makes a huge impact on the customer experience. Miscommunications and language barriers can frustrate callers and diminish your brandâs credibility. Domestic agents naturally âspeak the customerâs language,â both literally and culturally.</p><h3 style="white-space:pre-wrap;">2. <strong>Improved Customer Satisfaction</strong></h3><p class="" style="white-space:pre-wrap;">When customers call for help, they expect clear communication, quick resolutions, and a sense that the person on the other end understands their situation. U.S.-based call centers tend to deliver better <strong>first-call resolution rates</strong> and <strong>customer satisfaction scores</strong> because agents are often more familiar with the local contextâwhether it's product expectations, regional regulations, or business norms.</p><h3 style="white-space:pre-wrap;">3. <strong>Data Security and Compliance</strong></h3><p class="" style="white-space:pre-wrap;">With growing concerns around data privacy, working with a U.S.-based call center helps ensure compliance with <strong>domestic laws like HIPAA, PCI-DSS, and TCPA</strong>. Offshore providers may not always meet these standards, and navigating cross-border data regulations can be risky. A U.S. partner gives you greater peace of mind and legal clarity.</p><h3 style="white-space:pre-wrap;">4. <strong>Time Zone Convenience and Real-Time Collaboration</strong></h3><p class="" style="white-space:pre-wrap;">Operating in the same (or similar) time zones streamlines communication and decision-making. Need to tweak your script, respond to a service issue, or jump on a quick call with your team? With a U.S.-based provider, thatâs easy to coordinateâno overnight delays or misaligned hours.</p><h3 style="white-space:pre-wrap;">5. <strong>Stronger Brand Representation</strong></h3><p class="" style="white-space:pre-wrap;">Your call center is often the <strong>first impression</strong> of your business. U.S.-based agents can better represent your brandâs values, tone, and professionalism. For industries that demand trustâlike healthcare, finance, legal, and governmentâthis kind of alignment is critical.</p><h3 style="white-space:pre-wrap;">6. <strong>Agility and Customization</strong></h3><p class="" style="white-space:pre-wrap;">Many domestic call centers offer more <strong>flexible service models</strong>, such as hybrid shared/dedicated agents, rapid script changes, and campaign-specific training. Youâre often not locked into rigid templates or long lead times, which makes adapting to real-time business needs much easier.</p><h3 style="white-space:pre-wrap;">7. <strong>Supporting the U.S. Workforce</strong></h3><p class="" style="white-space:pre-wrap;">Partnering with a domestic call center not only strengthens your businessâit also supports job creation and economic growth in the U.S. In a time when customers increasingly care about where and how companies operate, âMade in Americaâ service can be a meaningful differentiator.</p><h3 style="white-space:pre-wrap;">Final Thoughts</h3><p class="" style="white-space:pre-wrap;">Offshore call centers may still make sense for some global enterprises focused purely on cost efficiency. But for companies prioritizing <strong>customer experience, brand integrity, and regulatory security</strong>, a U.S.-based call center provides a strategic edge.</p><p class="" style="white-space:pre-wrap;">At the end of the day, <strong>your call center is a reflection of your company</strong>. Choosing a partner who understands your customers, speaks their language, and shares your values is more than just smart businessâitâs good customer service.</p></div> 2943 2944 2945 2946<style id="container-styles">#block-aecd1e9282afa63c16eb { 2947 2948 2949 2950 2951 2952 2953 } 2954 2955 #block-aecd1e9282afa63c16eb .sqs-html-content { 2956 2957 --tweak-text-block-padding: initial; 2958} 2959 2960 #block-aecd1e9282afa63c16eb { 2961 mix-blend-mode: var(--tweak-text-block-blend 2962 ); 2963 border-radius: var(--tweak-text-block-radius); 2964 } 2965 2966 2967 2968 2969 2970 2971 2972 2973 2974 #block-aecd1e9282afa63c16eb { 2975 } 2976 2977</style> 2978 2979<style id="override-container-styles"> 2980 @media screen and (max-width: 767px) { 2981 2982 2983 2984#block-aecd1e9282afa63c16eb { 2985 2986 } 2987 } 2988 2989 2990 @media screen and (max-width: 767px) { 2991 #block-aecd1e9282afa63c16eb .sqs-html-content { 2992 2993 } 2994 } 2995 2996 @media screen and (max-width: 767px) { 2997 2998 2999 3000 3001 3002 3003 }</style> 3004<style class="transform-overrides-vars"> 3005 3006</style> 3007 3008 3009 3010 3011</div> 3012</div></div></div></div></div></div> 3013 3014</div> 3015 3016<a class="blog-more-link" href="/bpoa-blog/2025/7/8/why-choosing-a-us-based-call-center-still-matters-in-2025" data-animation-role="content">Read More</a> 3017 3018 3019 </div> 3020 </article> 3021 3022 <article class="blog-single-column--container entry blog-item no-image-fade-in"> 3023 3024 <div class="blog-single-column--text"> 3025 <div class="blog-meta-section"> 3026 <span class="blog-meta-primary"> 3027 3028
3029 <span class="blog-author">ken wills</span> 3030 3031 <time class="blog-date" pubdate data-animation-role="date">8/30/18</time> 3032 </span> 3033 <span class="blog-meta-delimiter"></span> 3034 3035 <span class="blog-meta-secondary"> 3036 3037 3038 <span class="blog-author">ken wills</span> 3039 3040 <time class="blog-date" pubdate data-animation-role="date">8/30/18</time> 3041 </span> 3042 3043 3044 3045</div> 3046<h1 class="blog-title"> 3047 3048 <a href="/bpoa-blog/2018/8/30/4-questions-to-ask-if-youre-considering-outsourcing-your-inbound-call-center" data-no-animation> 3049 3050 4 QUESTIONS TO ASK IF YOU'RE CONSIDERING OUTSOURCING YOUR INBOUND CALL CENTER 3051 </a> 3052</h1> 3053<div class="blog-excerpt"> 3054 <div class="blog-excerpt-wrapper"></div> 3055 3056 <div class="blog-body-wrapper"><div class="sqs-layout sqs-grid-12 columns-12" data-layout-label="Post Body" data-type="item" data-updated-on="1535663794304" id="item-5b885d86032be4d992125be2"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block website-component-block sqs-block-website-component sqs-block-html html-block" data-block-css="["https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.styles.css"]" data-block-scripts="["https://definitions.sqspcdn.com/website-component-definition/static-assets/website.components.html/dd67834c-aac8-460c-97f6-e9e034e58ef8_967/website.components.html.visitor.js"]" data-block-type="1337" data-definition-name="website.components.html" data-sqsp-block="text" data-website-component-id="f53e24c5d2fec30567b8" id="block-f53e24c5d2fec30567b8"><div class="sqs-block-content"><div class="sqs-text-block-container"> 3057 3058 <div class="sqs-html-content" data-sqsp-text-block-content><p>Whether you operate a small business or a mid-sized business, the company profit margin is always an important factor in decision-making. As businesses expand and see growth, they may realize the need for more enhanced customer care. Or they may notice they are lagging behind in that area. They have to choose between bringing on more employees to fill the gap and meet customer needs or outsource to a trusted inbound call center, like BPO American.</p><p>To make the best decision, you need to figure what will be most cost-effective. In other words, what is the true cost of outsourcing your inbound call center? To answer this question, it may be easier to ask what the true savings of outsourcing an inbou
3058nd call center. By examining the costs and savings associated with an inbound call center, you can make a decision that will truly be cost-effective. Here are 4 questions to consider as you determine your course of action.</p><h2><strong>How much is your employee's time worth when they are pulled away from their regular function to answer the phone?</strong></h2><p>As you contemplate outsourcing your calls to a call center, the cost of your employeeâs time is front and center. According to the <a href="https://www.bls.gov/news.release/wkyeng.t03.htm">Bureau of Labor Statistics</a>, the average annual wage of an American worker who is age 25 â 54 is $40,000 - $50,000. This means if you have an employee who is making $45,000 annually as a digital marketing manager but they have to stop doing their job to answer multiple calls during the day, then they're not able to put all their time into the job. So, if they make $22 an hour but spend even one hour a day dealing with phone calls (and that's a low estimate), then you just paid $8030 during the year for them to do it. Now multiply that by how many employees are managing unnecessary calls. If you have 10 employees making the same wage, the cost is $80,300.</p><h2><strong>How much money are you losing on missed opportunities?</strong></h2><p>Aside from the savings of your employee's time, you have the fact that they can't be available all the time anyway. For example, they most likely leave somewhere around 5 pm each weeknight and probably don't work on weekends. However, customers may want services or help at inconvenient hours. Even if you have a website email set up for customers to contact you, it will take time for you to respond. This does not always satisfy some customers. Sometimes all customers need is to hear someone pick up the phone. The response to their call is enough to keep them content. Other times, new potential customers call and this is the call that canât be missed. <a href="https://www.bpoamerican.com/blog/dont-let-a-missed-call-be-a-missed-opportunity?__hstc=233546881.ca062b6c154568e1adb51e7e74092ed6.1535463665113.1535555959214.1535565218255.3&__hssc=233546881.1.1535565218255&__hsfp=4058435460">Missing their call is missing an opportunity</a>. That's where call centers come into play making sure you don't lose the revenue that new customers bring.</p><h2><strong>How much time do you spend on customer service needs?</strong></h2><p>Does your company spend a lot of time on such things like scheduling, dispatching, or ordering? If so, then you may add that to your overall costs. Do you have employees who are hired to do other things take care of these tasks? Or are you considering hiring another full or part-time employee to manage these duties? How much per hour will you need to pay an employee to do this job? If you outsource to an inbound call center, you can trim that cost right off your budget.</p><h2><strong>Conclusion</strong></h2><p> At BPO American, we help you cut costs by providing superior inbound call center services for your customers. Whether it's responding to calls 24/7 or handling scheduling, our agents are skilled in making sure your business receives the care it needs. For more information, contact ustoday!</p><p>Â </p></div> 3059 3060 3061 3062<style id="container-styles">#block-f53e24c5d2fec30567b8 { 3063 3064 3065 3066 } 3067 3068 #block-f53e24c5d2fec30567b8 .sqs-html-content { 3069 3070 } 3071 3072 #block-f53e24c5d2fec30567b8 { 3073 mix-blend-mode: var(--tweak-text-block-blend 3074 ); 3075 border-radius: var(--tweak-text-block-radius); 3076 } 3077 3078 3079 3080 3081 3082 3083 3084 3085 3086 3087</style> 3088 3089<style id="override-container-styles"> 3090 @media screen and (max-width: 767px) { 3091 3092 3093 3094#block-f53e24c5d2fec30567b8 { 3095 3096 } 3097 } 3098 3099 3100 @media screen and (max-width: 767px) { 3101 #block-f53e24c5d2fec30567b8 .sqs-html-content { 3102 3103 } 3104 } 3105 3106 @media screen and (max-width: 767px) { 3107 3108 3109 3110 3111 3112 3113 }</style> 3114<style class="transform-overrides-vars"> 3115 3116</style> 3117 3118 3119 3120 3121</div> 3122</div></div></div></div></div></div> 3123 3124</div> 3125 3126<a class="blog-more-link" href="/bpoa-blog/2018/8/30/4-questions-to-ask-if-youre-considering-outsourcing-your-inbound-call-center" data-animation-role="content">Read More</a> 3127 3128 3129 </div> 3130 </article> 3131 3132 </div> 3133 3134 3135</div> 3136 3137 </div> 3138 3139 </div> 3140 3141</section> 3142 3143 3144</article> 3145 3146 3147 3148 3149 3150 3151 3152 3153 3154 3155 3156 </main> 3157 3158 <footer class="sections" id="footer-sections" data-footer-sections> 3159 3160 3161 3162 3163 3164 3165 3166 3167 3168 3169 3170
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