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1<!DOCTYPE html><html lang="en" data-beasties-container> <head><title>Pricing - predictable budget. Pay per outcome. You choose.</title><meta charset="UTF-8"><link rel="canonical" href="https://unless.com/en/pricing/"><meta name="description" content="One metric across both plans: outcomes. Outcome-based pricing, no seat fees - pay per resolution or procedure handoff, not per seat, not per agent."><meta name="robots" content="index, follow"><meta property="og:title" content="Pricing - predictable budget. Pay per outcome. You choose."><meta property="og:type" content="website"><meta property="og:image" content="https://unless.com/_astro/pricing.CnjpvQTC.jpg"><meta property="og:url" content="https://unless.com/en/pricing/"><meta property="og:image:url" content="https://unless.com/_astro/pricing.CnjpvQTC.jpg"><meta property="og:image:secure_url" content="https://unless.com/_astro/pricing.CnjpvQTC.jpg"><meta property="og:image:alt" content="Pricing - predictable budget. Pay per outcome. You choose."><meta name="twitter:card" content="summary_large_image"><meta name="twitter:site" content="@unless"><meta name="twitter:title" content="Pricing - predictable budget. Pay per outcome. You choose."><meta name="twitter:image" content="https://unless.com/_astro/pricing.CnjpvQTC.jpg"><meta name="twitter:image:alt" content="Pricing - predictable budget. Pay per outcome. You choose."><meta name="twitter:description" content="One metric across both plans: outcomes. Outcome-based pricing, no seat fees - pay per resolution or procedure handoff, not per seat, not per agent."><meta property="og:locale" content="en_US"><meta property="og:description" content="One metric across both plans: outcomes. Outcome-based pricing, no seat fees - pay per resolution or procedure handoff, not per seat, not per agent."><meta property="og:site_name" content="Unless">
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1nswer":{"@type":"Answer","text":"Just one. Even if Unless takes several actions in a single interaction, you are only charged for one outcome."}},{"@type":"Question","name":"Do I pay if Unless takes multiple actions?","acceptedAnswer":{"@type":"Answer","text":"No. Billing is per interaction, not per action. One interaction equals one outcome, no matter how much Unless does inside it."}},{"@type":"Question","name":"What is the difference between Flex and Fixed?","acceptedAnswer":{"@type":"Answer","text":"Flex is €0.99 per outcome with a 100-outcome monthly minimum, 10 team seats, 5 audiences, 2 standard connectors, and email support. Best for variable demand and teams testing the waters. Fixed is €1,999 per month with 5,000 outcomes included, unlimited seats, unlimited audiences, unlimited standard connectors, SLA, dedicated support, a named account manager, all Flex modules bundled, and a free four-week guided onboarding pilot when you start. Best for regulated buyers, finance teams, and procurement-led organizations."}},{"@type":"Question","name":"What is included on both plans?","acceptedA
1nswer":{"@type":"Answer","text":"Both plans include the full platform: Living Knowledge with the auto-generated Help Center, Living Memory, and Living Context. The Customer Agent, the Team Assistant, EU data residency, the Privacy Vault, and the per-decision audit trail are part of both plans."}},{"@type":"Question","name":"What are the Flex modules?","acceptedAnswer":{"@type":"Answer","text":"Flex modules are productized add-ons. Onboarding is a €2,499 one-off. Premium support with a Slack channel and bi-weekly check-ins is €299 per month. The CSAT module (coming soon), the SLA module, unlimited seats, unlimited audiences, and unlimited standard connectors are each €99 per month. Modules are à la carte on Flex. Premium connectors are €99 per month each and available on either plan."}},{"@type":"Question","name":"What happens if I outgrow the 100-outcome floor on the Flex plan?","acceptedAnswer":{"@type":"Answer","text":"If you outgrow the minimum number of outcomes, you will be charged per additional outcome at the Flex rate of €0.99 per outcome. This is calculated per month. In other words, there is a minimum charge of €99 per month, but you get 100 outcomes included. Any extra outcomes are charged monthly."}},{"@type":"Question","name":"Is the free pilot available on both plans?","acceptedA
1nswer":{"@type":"Answer","text":"The free four-week guided onboarding pilot is part of the Fixed plan. We run it on your own data, configure the agent across the moment you want to start with, and report the numbers back at the end. Pay annually up front and you get an extra month free. Flex is self-serve: you set it up yourself, without the guided pilot."}},{"@type":"Question","name":"Does starting the free pilot commit us to the 12-month Fixed term?","acceptedAnswer":{"@type":"Answer","text":"No. The pilot ends with a go or no-go decision based on your own numbers. If you stop there, you owe nothing. If you continue, the 12-month term starts from go-live, not from the pilot kickoff."}},{"@type":"Question","name":"Can I switch from Flex to Fixed?","acceptedAnswer":{"@type":"Answer","text":"Yes. Most customers who start on Flex move to Fixed once the volume justifies the predictable budget or once procurement asks for SLAs and a named account manager. Fixed has a 12-month minimum, so we talk through the timing together. Mid-term switches from Flex to Fixed are straightforward."}},{"@type":"Question","name":"How does Unless pricing compare to Intercom Fin?","acceptedA
1nswer":{"@type":"Answer","text":"Fin charges $0.99 per resolved conversation on top of existing seat fees, with a 50-resolution monthly minimum and no ceiling, so the bill rises as the agent performs better. At 5,000 resolutions a month that is roughly $4,950 in fees alone, before seats. Unless Flex is €0.99 per outcome with no seat fees, and Unless Fixed is a flat €1,999 per month for up to 5,000 outcomes, whichever plan you pick."}},{"@type":"Question","name":"What if our organization is larger than the published plans?","acceptedAnswer":{"@type":"Answer","text":"We offer group discounts, multi-entity rollouts, and a whitelabel partner model for groups with several subsidiaries, the way the Visma Group runs Unless across 30+ companies. For custom development, connectors, or consultancy, Unless Studio works by the hour and is never bundled. Talk to us about a tailored arrangement."}}]}},{"@type":"Organization","@id":"https://rocketlauncher.org","name":"Unless","alternateName":"Rocket Launcher","founder":["Sander Nagtegaal","Marcel Panse"],"foundingDate":"2017","description":"The AI customer agent for the entire journey, built for regulated Europe","url":"https://unless.com","logo":"https://unless.com/logo/logo-unless.png","address":{"@type":"PostalAddress","addressLocality":"Amsterdam, The Netherlands","postalCode":"1019 AZ","streetAddress":"Panamalaan 8-D","addressCountry":"NL"},"vatID":"NL856013389B01","contactPoint":[{"@type":"ContactPoint","email":"[email protected]","contactType":"Customer Service"},{"@type":"ContactPoint","email":"[email protected]","contactType":"Sales inquiries"},{"@type":"ContactPoint","email":"[email protected]","contactType":"General inquiries"},{"@type":"ContactPoint","telephone":"+31(0)207009345","contactType":"General inquiries"}],"sameAs":["https://x.com/unless","https://www.youtube.com/@Unless_com","https://www.linkedin.com/company/unless-com/"]},{"@context":"https://schema.org","@type":"WebApplication","@id":"https://unless.com/","name":"Unless - the AI Customer Agent for the entire journey, built for regulated Europe","url":"https://unless.com/","description":"Unless is the AI Customer Agent for regulated European businesses. One agent covers Acquisition, Retention, Expansion, and Support, and the Engine behind it - three senses and four phases - learns on a loop while keeping a full audit trail. Configurable for the requirements of GDPR, DORA, ISO 42001, EU AI Act, and entities supervised by BaFin and AFM.","alternateName":"Unless AI Customer Agent","applicationCategory":"BusinessApplication","operatingSystem":"All","browserRequirements":"JavaScript and HTML5","offers":[{"@type":"Offer","url":"https://unless.com/en/pricing/","price":"1999","priceCurrency":"EUR","description":"Fixed plan for the Unless AI Customer Agent. €1,999 per month with up to 5,000 outcomes included, all Flex modules bundled, free one-month pilot, and one month free when you pay annually up front."},{"@type":"Offer","url":"https://unless.com/en/pricing/","price":"0.99","priceCurrency":"EUR","description":"Flex plan available at €0.99 per outcome with a 100-outcome monthly floor."}],"featureList":["One Customer Agent covering Acquisition, Retention, Expansion, and Support, with shared memory across all four moments.","Living Knowledge: a self-maintaining content library built from your tickets, docs, recordings, Slack, Confluence, and Drive.","Living Memory: per-customer preferences, history, sentiment, and goals, scoped per agent and kept private.","Living Context: connections to your CRM, billing, ERP, helpdesk, and custom APIs so the agent acts inside your systems of record.","Train phase: turn your sources into Living Knowledge and Living Context with no documentation ops.","Test phase: preview every role, simulate every skill, and audit every decision before a customer sees it.","Deploy phase: run one agent across marketing site, product, portal, help center, and every helpdesk channel.","Analyze phase: deflection, resolution time, CSAT, revenue impact, and AI maturity in one view.","Team Assistant inside any helpdesk: drafts, summaries, and next-best actions, with every override feeding Living Knowledge back.","Auto-generated Help Center: a public surface built from Living Knowledge that maintains itself as the underlying truth changes.","Privacy Vault that tokenizes sensitive identifiers at the edge so third-party generative model providers never see the raw values.","EU data residency by default - personal data for EU and EEA end users stays in EU infrastru
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40%,#000);-webkit-mask-composite:source-in;mask-composite:intersect}.u-section-tinted>*{z-index:1;position:relative}@media(orientation:portrait)and (max-width:768px){.u-section-tinted:before{width:70vh}}.u-section-dark{background:var(--brand-navy);color:var(--fg-on-inverse)}.u-monotile-band h1{color:var(--fg-on-inverse)}.u-section:has(+.u-section),.u-section-tinted:has(+.u-section-tinted),.u-section-dark:has(+.u-section-dark){padding-bottom:96px}@media(min-width:1024px){.u-section:has(+.u-section),.u-section-tinted:has(+.u-section-tinted),.u-section-dark:has(+.u-section-dark){padding-bottom:112px}}.u-section-tinted+.u-section{border-top:1px solid var(--border-subtle)}.u-kicker-mono{font-family:var(--font-mono);color:var(--brand-blue-text);letter-spacing:.14em;text-transform:uppercase;align-items:center;gap:10px;font-size:12px;font-weight:500;line-height:1;display:inline-flex}.u-kicker-mono:before{content:"";background:var(--brand-blue);flex-shrink:0;width:22px;height:1px;display:inline-block}.u-section-dark .u-kicker-mono{color:#93b4f5}.u-section-dark .u-kicker-mono:before{background:#93b4f5}.u-h-section{font-family:var(--font-display);letter-spacing:-.022em;color:var(--fg-primary);text-wrap:balance;font-size:2.25rem;font-weight:600;line-height:1.1}@media(min-width:768px){.u-h-section{font-size:3rem}}@media(min-width:1024px){.u-h-section{font-size:56px}}.u-pullquote{font-family:var(--font-display);letter-spacing:-.012em;color:var(--fg-primary);text-wrap:balance;font-size:1.25rem;line-height:1.4}@media(min-width:768px){.u-pullquote{font-size:1.5rem}}.u-pullquote-aside{border-left:2px solid var(--brand-blue);padding-left:1.5rem}.u-bullet{color:var(--fg-secondary);padding-left:1.125rem;line-height:1.55;position:relative}.u-bullet:before{content:"";background:var(--brand-blue);border-radius:2px;width:.375rem;height:.375rem;position:absolute;top:.55em;left:0}.u-bullet>strong{color:var(--fg-primary);font-weight:600}.mono-blue{--m0:#0f1f3d;--m1:#3a5a90;--m2:#2c4570;--m3:#1c2e4a;--m4:#2d4671;--m5:#4a6ea8;--m6:#3b5b91;--m7:#4b6fa9;--m8:#3c5c92;--m9:#20324e;--m10:#2f4873;--m11:#324b76;--m12:#1e304c;--m13:#3f5f95;--m14:#587cb5;--m15:#334c77;--m16:#4d71ab;--m17:#4a6aa0;--m18:#273956;--m19:#3e5e94;--m20:#4d6692;--m21:#455978;--m22:#506a95;--m23:#46669c;--m24:#5a79ae;--m25:#2e4772;--m26:#6d90c8;--m27:#6882ae;--m28:#5276b0;--m29:#7993bf;--m30:#708fc3;--m31:#293c58;--m32:#5478b2;--m33:#435c87;--m34:#3f5371;--m35:#617ba6;--m36:#8caee3;--m37:#364f7a;--m38:#1d2f4b;--m39:#5e82bb;--m40:#4a648f;--m41:#5b7fb8;--m42:#3f5271;--m43:#425b86;--m44:#5d7cb1;--m45:#4d6da2;--m46:#304974;--m47:#5271a7;--m48:#49699e;--m49:#47669c;--m50:#3b547f}#u-nav [data-flyout-group]:hover .nav-link{color:var(--nav-text)}#u-nav .nav-link:before{content:"";transform-origin:0;pointer-events:none;background:currentColor;height:1px;transition:transform .2s;position:absolute;bottom:22px;left:4px;right:4px;transform:scaleX(0)}#u-nav [data-flyout-group]:hover .nav-link:before{transform:scaleX(1)}#u-nav .nav-cta:hover{background-color:var(--nav-cta-bg-hover)!important}#u-nav .flyout-pointer{opacity:0;pointer-events:none;transition:opacity .18s}.mobile-nav-chevron{transition:rotate .3s cubic-bezier(.32,.72,0,1),color .3s cubic-bezier(.32,.72,0,1)}.peer:checked~label .mobile-nav-chevron{color:#ffffffd9;rotate:180deg}.ask-bar__pill:focus-within{box-shadow:0 16px 40px #0f1f3d29,0 6px 12px #0f1f3d14,0 0 0 2px var(--accent-ai)}.ask-bar__btn:focus-visible{outline:2px solid var(--accent-ai);outline-offset:-2px;border-radius:9999px}.ask-bar__btn:not(:disabled) .ask-bar__circle{color:var(--fg-on-inverse);background:var(--accent-ai)}.ask-bar__btn:not(:disabled):hover .ask-bar__circle{background:var(--accent-ai-hover)}.ask-bar__btn:not(:disabled):active .ask-bar__circle{background:var(--accent-ai-hover);scale:.95}@property --tw-border-spacing-x{syntax:"<length>";inherits:false;initial-value:0}@property --tw-border-spacing-y{syntax:"<length>";inherits:false;initial-value:0}@property --tw-translate-x{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-y{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-z{syntax:"*";inherits:false;initial-value:0}@property --tw-scale-x{syntax:"*";inherits:false;initial-value:1}@property --tw-scale-y{syntax:"*";inherits:false;initial-value:1}@property --tw-scale-z{syntax:"*";inherits:false;initial-value:1}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-scroll-snap-strictness{syntax:"*";inherits:false;initial-value:proximity}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-space-x-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-divide-x-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-divide-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-gradient-position{syntax:"*";inherits:false}@property --tw-gradient-from{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-via{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-to{syntax:"<color>";inherits:false;initial-value:#0000}@property --tw-gradient-stops{syntax:"*";inherits:false}@property --tw-gradient-via-stops{syntax:"*";inherits:false}@property --tw-gradient-from-position{syntax:"<length-percentage>";inherits:false;initial-value:0%}
31@property --tw-gradient-via-position{syntax:"<length-percentage>";inherits:false;initial-value:50%}@property --tw-gradient-to-position{syntax:"<length-percentage>";inherits:false;initial-value:100%}@property --tw-leading{syntax:"*";inherits:false}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-tracking{syntax:"*";inherits:false}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}@property --tw-backdrop-blur{syntax:"*";inherits:false}@property --tw-backdrop-brightness{syntax:"*";inherits:false}@property --tw-backdrop-contrast{syntax:"*";inherits:false}@property --tw-backdrop-grayscale{syntax:"*";inherits:false}@property --tw-backdrop-hue-rotate{syntax:"*";inherits:false}@property --tw-backdrop-invert{syntax:"*";inherits:false}@property --tw-backdrop-opacity{syntax:"*";inherits:false}@property --tw-backdrop-saturate{syntax:"*";inherits:false}@property --tw-backdrop-sepia{syntax:"*";inherits:false}@property --tw-duration{syntax:"*";inherits:false}@property --tw-ease{syntax:"*";inherits:false}@property --tw-content{syntax:"*";inherits:false;initial-value:""}[data-jumbotron-fit]{display:flex;flex-direction:column;justify-content:center;max-height:820px;padding-top:72px;overflow:hidden}[data-jumbotron-fit] [data-jumbotron-content]{width:100%;padding-top:96px;padding-bottom:136px}@media(min-width:1024px){[data-jumbotron-fit] [data-jumbotron-content]{padding-top:112px;padding-bottom:164px}}#u-nav{--nav-text:var(--fg-primary);--nav-text-muted:var(--fg-secondary);--nav-letter-fill:#000000;--nav-tri-fill:#60A5FA;--nav-tri-shadow-fill:#1E40AF;--nav-ring-fill:#3B82F6;--nav-cta-bg:var(--brand-navy);--nav-cta-fg:#ffffff;--nav-cta-bg-hover:#1A2548}#u-nav.nav-dark:not(.is-scrolled){--nav-text:#ffffff;--nav-text-muted:rgba(255,255,255,.72);--nav-letter-fill:#FFFFFF;--nav-tri-fill:#80B7FB;--nav-tri-shadow-fill:#4B66BF;--nav-ring-fill:#629BF8;--nav-cta-bg:#ffffff;--nav-cta-fg:var(--brand-navy);--nav-cta-bg-hover:#F5F5F5}#u-nav .logo-letter{fill:var(--nav-letter-fill)}
31#u-nav .logo-tri-shadow{fill:var(--nav-tri-shadow-fill)}#u-nav .logo-moon{fill:#fff}#u-nav .logo-tri{fill:var(--nav-tri-fill)}#u-nav .logo-mark{fill:var(--nav-ring-fill)}#u-nav .nav-link{color:var(--nav-text-muted);transition:color .3s}#u-nav .nav-link.active,#u-nav .nav-signin,#u-nav .nav-search{color:var(--nav-text)}#u-nav .nav-lang-trigger{list-style:none;cursor:pointer}#u-nav .nav-lang-trigger::-webkit-details-marker{display:none}#u-nav .nav-burger{color:var(--nav-text)}#u-nav .nav-cta{background-color:var(--nav-cta-bg)!important;color:var(--nav-cta-fg)!important;transition:background-color .3s ease,color .3s ease,border-color .3s ease,transform .15s ease!important}#u-nav .logo-letter{opacity:0;transition:opacity 140ms ease}.ask-bar{position:fixed;inset-inline:0;bottom:0;z-index:50;display:flex;justify-content:center;padding-inline:1rem;padding-bottom:calc(env(safe-area-inset-bottom, 0px) + 1.5rem);pointer-events:none;opacity:1;transition:opacity var(--motion-slow) var(--ease-standard)}.ask-bar__pill{width:18rem;max-width:100%;pointer-events:auto;background:var(--bg-paper);border:1px solid var(--border-strong);box-shadow:0 8px 32px rgba(15, 31, 61, 0.18), 0 2px 8px rgba(15, 31, 61, 0.08);transition:width var(--motion-base) var(--ease-standard),
32      box-shadow var(--motion-base) var(--ease-standard)}.ask-bar__input{background:transparent;border:0;outline:none;box-shadow:none;padding-top:0;padding-bottom:0;color:var(--fg-primary);font-size:1rem;line-height:1.25rem}@media (min-width: 640px) {.ask-bar__input{font-size:0.875rem}}.ask-bar__input:focus{border:0;box-shadow:none;outline:none;--tw-ring-shadow:0 0 #0000}.ask-bar__input::placeholder{color:var(--fg-tertiary)}.ask-bar__btn{border:0;background:transparent;cursor:pointer;color:var(--fg-secondary)}.ask-bar__btn:disabled{cursor:default}.ask-bar__circle{background:var(--bg-paper-cool);transition:color var(--motion-fast) var(--ease-standard),
33      background-color var(--motion-fast) var(--ease-standard),
34      scale var(--motion-fast) var(--ease-standard)}@media (prefers-reduced-motion: reduce) {.ask-bar__pill,.ask-bar__btn{transition:none}}.faq-summary::-webkit-details-marker{display:none}.faq-summary::marker{display:none;content:''}.faq-item:not([open]) .faq-icon-open{display:none}</style><link rel="preload" href="/_astro/global.sT9TnMxE.css" onload="this.rel='stylesheet'" as="style"><noscript><link rel="stylesheet" href="/_astro/global.sT9TnMxE.css"></noscript>
35<link rel="alternate" type="text/markdown" href="/en/pricing.md">
36</head> <body class="p-0 bg-[var(--bg-paper)]">  <!-- ───── TOP NAV ─────
37     Fixed, transparent over the hero. Picks up a glass backdrop
38     once the user scrolls past 8px (toggled via .is-scrolled). --><header id="u-nav" class="u-nav fixed top-0 left-0 right-0 z-50 transition-[background,border-color,backdrop-filter,box-shadow] duration-500 ease-out border-b nav-dark border-[rgba(255,255,255,0.12)]">  <div class="max-w-[1280px] mx-auto px-6 lg:px-8 h-[72px] flex items-center"> <a aria-label="Home" href="/" class="nav-logo flex items-center lg:w-[var(--grid-sidebar)] lg:flex-none"> <span class="logo-wrap inline-flex items-center h-9 overflow-hidden">  <svg class="logo-svg h-full w-auto block" viewBox="0 0 278.53 84" fill="none" xmlns="http://www.w3.org/2000/svg" aria-hidden="true"> <defs> <clipPath id="nav-lockup-outer"><circle cx="100" cy="100" r="100"/></clipPath> <clipPath id="nav-lockup-tri"><circle cx="100" cy="100" r="61.803"/></clipPath> </defs>  <g transform="scale(0.42)">  <circle class="logo-mark" cx="100" cy="100" r="100"/>  <path class="logo-tri-shadow" d="M31.58 200 L100 100 L168.42 200 Z" clip-path="url(#nav-lockup-outer)"/>  <circle class="logo-moon" cx="100" cy="100" r="61.803"/>  <path class="logo-tri" d="M31.58 200 L100 100 L168.42 200 Z" clip-path="url(#nav-lockup-tri)"/> </g>  <path class="logo-letter" d="M115.04 61.52L115.04 61.52Q111.20 61.52 108.61 59.98Q106.02 58.45 104.77 55.63Q103.52 52.82 103.52 49.04L103.52 49.04L103.52 29.33L111.46 29.33L111.46 47.06Q111.46 49.23 111.97 50.93Q112.48 52.62 113.79 53.62Q115.10 54.61 117.41 54.61L117.41 54.61Q120.22 54.61 121.66 53.01Q123.10 51.41 123.65 48.56Q124.19 45.71 124.19 41.87L124.19 41.87L124.19 29.33L132.13 29.33L132.13 60.88L124.19 60.88L124.19 56.91Q122.91 58.83 121.12 59.92L121.12 59.92Q118.37 61.52 115.04 61.52Z" fill="#0F1F3D"/> <path class="logo-letter" d="M146.40 60.88L138.40 60.88L138.40 29.33L146.40 29.33L146.40 33.55Q146.91 32.72 147.55 32.02L147.55 32.02Q149.15 30.29 151.26 29.49Q153.38 28.69 155.62 28.69
38L155.62 28.69Q160.99 28.69 164.03 31.73Q167.07 34.77 167.07 40.27L167.07 40.27L167.07 60.88L159.07 60.88L159.07 43.22Q159.07 39.25 157.66 37.42Q156.26 35.60 153.25 35.60L153.25 35.60Q150.94 35.60 149.44 36.66Q147.94 37.71 147.17 39.95Q146.40 42.19 146.40 45.78L146.40 45.78L146.40 60.88Z" fill="#0F1F3D"/> <path class="logo-letter" d="M180.26 61.52L180.26 61.52Q176.99 61.52 174.88 59.54Q172.77 57.55 172.77 53.26L172.77 53.26L172.77 16.27L180.64 16.27L180.64 51.73Q180.64 53.07 181.28 53.62Q181.92 54.16 182.94 54.16L182.94 54.16Q183.46 54.16 184.03 54.06Q184.61 53.97 185.25 53.78L185.25 53.78L185.25 60.56Q183.90 61.07 182.59 61.30Q181.28 61.52 180.26 61.52Z" fill="#0F1F3D"/> <path class="logo-letter" fill-rule="evenodd" d="M203.17 61.52L203.17 61.52Q199.07 61.52 196.13 60.18Q193.18 58.83 191.30 56.56Q189.41 54.29 188.51 51.38Q187.62 48.46 187.62 45.26L187.62 45.26Q187.62 42.19 188.51 39.25Q189.41 36.30 191.20 33.94Q192.99 31.57 195.84 30.13Q198.69 28.69 202.66 28.69L202.66 28.69Q206.37 28.69 209.12 29.94Q211.87 31.18 213.66 33.39Q215.46 35.60 216.38 38.54Q217.31 41.49 217.31 44.82L217.31 44.82Q217.31 45.26 217.28 46.06Q217.25 46.86 217.12 47.76L217.12 47.76L195.55 47.76Q195.87 51.15 198.08 52.88Q200.29 54.61 203.62 54.61L203.62 54.61Q206.05 54.61 208.35 53.74Q210.66 52.88 212.45 51.28L212.45 51.28L216.42 56.66Q214.18 58.38 212.19 59.47Q210.21 60.56 208.06 61.04Q205.92 61.52 203.17 61.52ZM195.49 41.87L209.76 41.87Q209.76 41.81 209.76 41.81L209.76 41.81Q209.76 40.46 209.25 39.28Q208.74 38.10 207.84 37.20Q206.94 36.30 205.70 35.82Q204.45 35.34 202.85 35.34L202.85 35.34Q200.48 35.34 198.88 36.30Q197.28 37.26 196.48 38.77Q195.68 40.27 195.49 41.87L195.49 41.87Z" fill="#0F1F3D"/> <path class="logo-letter" d="M233.06 61.52L233.06 61.52Q229.54 61.52 226.91 60.50Q224.29 59.47 222.46 57.94Q220.64 56.40 219.55 54.99L219.55 54.99L224.99 50.26Q226.08 52.05 228.10 53.55Q230.11 55.06 233.12 55.06L233.12 55.06Q235.49 55.06 236.80 54.13Q238.11 53.20 238.11 51.79L238.11 51.79Q238.11 50.64 237.28 49.90Q236.45 49.17 235.04 48.69Q233.63 48.21 231.90 47.76L231.90 47.76Q230.11 47.25 228.19 46.61Q226.27 45.97 224.67 44.91Q223.07 43.86 222.08 42.19Q221.09 40.53 221.09 38.03L221.09 38.03Q221.09 33.87 224.35 31.28Q227.62 28.69 232.99 28.69L232.99 28.69Q236.77 28.69 239.84 30.19Q242.91 31.70 244.70 34.51L244.70 34.51L239.78 38.42Q238.62 36.56 236.74 35.63Q234.85 34.70 232.74 34.70L232.74 34.70Q230.88 34.70 229.70 35.41Q228.51 36.11 228.51 37.33L228.51 37.33Q228.51 38.16 229.06 38.74Q229.60 39.31 230.85 39.73Q232.10 40.14 234.14 40.66L234.14 40.66Q236.06 41.10 238.11 41.74Q240.16 42.38 241.95 43.47Q243.74 44.56 244.83 46.35Q245.92 48.14 245.92 50.90L245.92 50.90Q245.92 54.03 244.32 56.43Q242.72 58.83 239.84 60.18Q236.96 61.52 233.06 61.52Z" fill="#0F1F3D"/> <path class="logo-letter" d="M261.66 61.52L261.66 61.52Q258.14 61.52 255.52 60.50Q252.90 59.47 251.07 57.94Q249.25 56.40 248.16 54.99L248.16 54.99L253.60 50.26Q254.69 52.05 256.70 53.55Q258.72 55.06 261.73 55.06L261.73 55.06Q264.10 55.06 265.41 54.13Q266.72 53.20 266.72 51.79L266.72 51.79Q266.72 50.64 265.89 49.90Q265.06 49.17 263.65 48.69Q262.24 48.21 260.51 47.76L260.51 47.76Q258.72 47.25 256.80 46.61Q254.88 45.97 253.28 44.91Q251.68 43.86 250.69 42.19Q249.70 40.53 249.70 38.03L249.70 38.03Q249.70 33.87 252.96 31.28Q256.22 28.69 261.60 28.69L261.60 28.69Q265.38 28.69 268.45 30.19Q271.52 31.70 273.31 34.51L273.31 34.51L268.38 38.42Q267.23 36.56 265.34 35.63Q263.46 34.70 261.34 34.70L261.34 34.70Q259.49 34.70 258.30 35.41Q257.12 36.11 257.12 37.33L257.12 37.33Q257.12 38.16 257.66 38.74Q258.21 39.31 259.46 39.73Q260.70 40.14 262.75 40.66L262.75 40.66Q264.67 41.10 266.72 41.74Q268.77 42.38 270.56 43.47Q272.35 44.56 273.44 46.35Q274.53 48.14 274.53 50.90L274.53 50.90Q274.53 54.03 272.93 56.43Q271.33 58.83 268.45 60.18Q265.57 61.52 261.66 61.52Z" fill="#0F1F3D"/> </svg> </span> </a> <nav class="group/navigation hidden lg:flex flex-1 justify-center gap-7" aria-label="Primary">  <div class="text-left h-[72px] group relative" data-flyout-group="agent"> <a title="One agent. Every customer moment." href="/en/agent/" id="agent-menu" class="nav-link relative flex items-center h-full whitespace-nowrap text-sm font-medium font-body px-1">
38 Agent <!-- Pointer triangle stays in the menu item so it tracks the
39                                     hovered tab; flyout panes themselves live in
40                                     SiteNavOverlays at the end of the body. --> <span aria-hidden="true" class="flyout-pointer absolute left-1/2 -translate-x-1/2 bottom-[-8px] w-4 h-4 bg-white border-t border-l border-[var(--border-subtle)] rotate-45 z-50"></span> </a> </div><div class="text-left h-[72px] group relative" data-flyout-group="engine"> <a title="The platform underneath." href="/en/engine/" id="engine-menu" class="nav-link relative flex items-center h-full whitespace-nowrap text-sm font-medium font-body px-1"> Engine <!-- Pointer triangle stays in the menu item so it tracks the
41                                     hovered tab; flyout panes themselves live in
42                                     SiteNavOverlays at the end of the body. --> <span aria-hidden="true" class="flyout-pointer absolute left-1/2 -translate-x-1/2 bottom-[-8px] w-4 h-4 bg-white border-t border-l border-[var(--border-subtle)] rotate-45 z-50"></span> </a> </div><div class="text-left h-[72px] group relative" data-flyout-group="trust"> <a title="Built for the EU from day one" href="/en/trust/" id="trust-menu" class="nav-link relative flex items-center h-full whitespace-nowrap text-sm font-medium font-body px-1"> Trust <!-- Pointer triangle stays in the menu item so it tracks the
43                                     hovered tab; flyout panes themselves live in
44                                     SiteNavOverlays at the end of the body. --> <span aria-hidden="true" class="flyout-pointer absolute left-1/2 -translate-x-1/2 bottom-[-8px] w-4 h-4 bg-white border-t border-l border-[var(--border-subtle)] rotate-45 z-50"></span> </a> </div><div class="text-left h-[72px] group relative" data-flyout-group="customers"> <a title="Built for your industry" href="/en/customers/" id="customers-menu" class="nav-link relative flex items-center h-full whitespace-nowrap text-sm font-medium font-body px-1"> Customers <!-- Pointer triangle stays in the menu item so it tracks the
45                                     hovered tab; flyout panes themselves live in
46                                     SiteNavOverlays at the end of the body. --> <span aria-hidden="true" class="flyout-pointer absolute left-1/2 -translate-x-1/2 bottom-[-8px] w-4 h-4 bg-white border-t border-l border-[var(--border-subtle)] rotate-45 z-50"></span> </a> </div><div class="text-left h-[72px] group relative" data-flyout-group="pricing"> <a title="Pay per outcome. You choose." href="/en/pricing/" id="pricing-menu" class="nav-link relative flex items-center h-full whitespace-nowrap text-sm font-medium font-body px-1 active"> Pricing <!-- Pointer triangle stays in the menu item so it tracks the
47                                     hovered tab; flyout panes themselves live in
48                                     SiteNavOverlays at the end of the body. --> <span aria-hidden="true" class="flyout-pointer absolute left-1/2 -translate-x-1/2 bottom-[-8px] w-4 h-4 bg-white border-t border-l border-[var(--border-subtle)] rotate-45 z-50"></span> </a> </div> </nav> <div class="ml-auto flex items-center justify-end gap-3 flex-none lg:min-w-[var(--grid-sidebar)]">  <div class="hidden lg:flex relative h-[72px] items-center group" data-flyout-group="help"> <a data-help-center-link="true" class="nav-search nav-link relative inline-flex items-center h-full p-2 -m-2" href="/en/help/" aria-label="Resources" id="help-menu">  <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.75" stroke="currentColor" class="w-5 h-5" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" d="M12 6.042A8.967 8.967 0 0 0 6 3.75c-1.052 0-2.062.18-3 .512v14.25A8.987 8.987 0 0 1 6 18c2.305 0 4.408.867 6 2.292m0-14.25a8.966 8.966 0 0 1 6-2.292c1.052 0 2.062.18 3 .512v14.25A8.987 8.987 0 0 0 18 18a8.967 8.967 0 0 0-6 2.292m0-14.25v14.25"/> </svg> <span aria-hidden="true" class="flyout-pointer absolute left-1/2 -translate-x-1/2 bottom-[-8px] w-4 h-4 bg-white border-t border-l border-[var(--border-subtle)] rotate-45 z-50"></span>  </a> 
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48 </div>  <details class="hidden lg:flex relative h-[72px] items-center nav-lang"> <summary aria-label="Language" class="nav-lang-trigger nav-link relative inline-flex items-center h-full p-2 -m-2"> <svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke-width="1.75" stroke="currentColor" class="w-5 h-5" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" d="M12 21a9.004 9.004 0 0 0 8.716-6.747M12 21a9.004 9.004 0 0 1-8.716-6.747M12 21c2.485 0 4.5-4.03 4.5-9S14.485 3 12 3m0 18c-2.485 0-4.5-4.03-4.5-9S9.515 3 12 3m0 0a8.997 8.997 0 0 1 7.843 4.582M12 3a8.997 8.997 0 0 0-7.843 4.582m15.686 0A11.953 11.953 0 0 1 12 10.5c-2.998 0-5.74-1.1-7.843-2.918m15.686 0A8.959 8.959 0 0 1 21 12c0 .778-.099 1.533-.284 2.253m0 0A17.919 17.919 0 0 1 12 16.5c-3.162 0-6.133-.815-8.716-2.247m0 0A9.015 9.015 0 0 1 3 12c0-1.605.42-3.113 1.157-4.418"/> </svg> </summary> <ul class="nav-lang-panel absolute top-full right-0 mt-2 min-w-[152px] rounded-lg border border-[var(--border-subtle)] bg-white py-1.5 shadow-lg z-20"> <li> <span aria-current="true" class="flex items-center justify-between gap-3 px-3 py-1.5 text-sm font-medium font-body text-[var(--fg-primary)]"> English <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" class="w-4 h-4 text-[var(--brand-blue)] flex-none" aria-hidden="true"> <path fill-rule="evenodd" d="M16.704 4.153a.75.75 0 0 1 .143 1.052l-8 10.5a.75.75 0 0 1-1.127.075l-4.5-4.5a.75.75 0 0 1 1.06-1.06l3.894 3.893 7.48-9.817a.75.75 0 0 1 1.05-.143Z" clip-rule="evenodd"/> </svg> </span> </li><li> <a href="/nl/pricing/" hreflang="nl" lang="nl" class="block px-3 py-1.5 text-sm font-medium font-body text-[var(--fg-secondary)] hover:bg-[var(--bg-inset)] hover:text-[var(--fg-primary)]"> Nederlands </a> </li><li> <a href="/fr/pricing/" hreflang="fr" lang="fr" class="block px-3 py-1.5 text-sm font-medium font-body text-[var(--fg-secondary)] hover:bg-[var(--bg-inset)] hover:text-[var(--fg-primary)]"> Français </a> </li> </ul> </details> <a href="https://login.unless.com/login?client_id=5mf7ar0gcmvassoqqq30o1r9pv&#38;response_type=code&#38;scope=email%20openid%20phone&#38;redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2F&#38;state=csrf%3Dnoscript" class="nav-signin hidden lg:inline-flex text-sm font-medium font-body px-2 hover:opacity-72 transition-opacity" data-signin>Sign in</a>
48<script type="module">const s={flex:{clientId:"7jmjrqh3j3b0nhtg95snbl3751",redirectPath:"/en/dashboard/signup/flex/"},fixed:{clientId:"2u91an544rslrrl18l2mcuqob7",redirectPath:"/en/dashboard/signup/fixed/"}},r={clientId:"5mf7ar0gcmvassoqqq30o1r9pv",redirectPath:"/en/dashboard/"},d="https://login.unless.com",p="email openid phone",u="https://unless.com",h=["utm_source","utm_medium","utm_campaign","utm_term","utm_content","gclid","msclkid","fbclid"],f=900,g=64;function a(n){return String(n).replace(/[^A-Za-z0-9_-]/g,"").slice(0,g)}function l(n,t,o){const e=["csrf="+n];if(t&&e.push("plan="+a(t)),o)for(const c of h){const i=a(o.get(c)||"");i&&e.push(c+"="+i)}return encodeURIComponent(e.join(",").slice(0,f))}function m(n,t,o,e){return`client_id=${n}&response_type=code&scope=${encodeURIComponent(p)}&redirect_uri=${encodeURIComponent(t+o)}&state=${e}`}function I({plan:n,origin:t=u,state:o}){const{clientId:e,redirectPath:c}=s[n];return`${d}/signup?${m(e,t,c,o)}`}function _({origin:n=u,state:t}){return`${d}/login?${m(r.clientId,n,r.redirectPath,t)}`}document.querySelectorAll("a[data-signin]").forEach(n=>{n.href=_({origin:window.location.origin,state:l(crypto.randomUUID())})});const U=new URLSearchParams(window.location.search);document.querySelectorAll("a[data-signup-plan]").forEach(n=>{const t=n.dataset.signupPlan;!t||!(t in s)||(n.href=I({plan:t,origin:window.location.origin,state:l(crypto.randomUUID(),t,U)}),n.addEventListener("click",()=>{try{window.umami?.track("signup_intent",{plan:t})}catch{}}))});</script>
48  <span class="hidden md:inline-flex"> <a href="/en/pricing/" class="u-cta-btn inline-flex items-center justify-center gap-2 whitespace-nowrap rounded-[6px] font-medium font-body
49    bg-[var(--brand-navy)] text-white border border-transparent
50    hover:bg-[#1A2548] active:bg-[#050B1C] active:scale-[0.98]
51    transition-[background-color,transform,border-color] duration-150 ease-out
52    h-8 px-3.5 text-[13px] nav-cta"> Get started<span aria-hidden="true">→</span>  </a> </span> <label for="mobile-menu-toggle" class="navbar-burger nav-burger lg:hidden relative z-10 flex h-8 w-8 items-center justify-center cursor-pointer"> <span class="sr-only">Toggle Navigation</span> <svg aria-hidden="true" class="h-3.5 w-3.5 overflow-visible" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round"> <path d="M0 1H14M0 7H14M0 13H14"/> </svg> </label> </div> </div> </header> 
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101</script>
101  <div class="ask-bar fixed bottom-0 inset-x-0 z-50 flex justify-center px-4 pointer-events-none"> <form class="ask-bar__pill pointer-events-auto flex items-center rounded-full pl-4 pr-1 py-1"> <input type="text" aria-label="Ask the agent anything" placeholder="Ask the agent anything" class="ask-bar__input flex-1 min-w-0 font-body"> <button type="submit" aria-label="Send question" disabled class="ask-bar__btn flex-none grid place-items-center w-11 h-11"> <span class="ask-bar__circle grid place-items-center rounded-full w-9 h-9"> <svg width="18" height="18" viewBox="0 0 20 20" fill="none" aria-hidden="true"> <path d="M10 16V4m0 0L5 9m5-5 5 5" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </svg> </span> </button> </form> </div> <!-- Base (at-rest) ask-bar styling. is:inline so it ships verbatim with the
102     component markup (which renders early in the body) and is present at first
103     paint - the bar is fixed above the fold, so its layout must not wait on
104     the async sheet (or it shifts / overflows). Interaction states (expand,
105     focus glow, enabled-send, dim) are NOT here - they're deferred to the
106     async global.css under "Deferred interaction CSS". -->  
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106   <main>   <!-- ───── HERO ─────
107     On the homepage: Light-Trust recipe (cool paper base + paper-toned
108     Einstein monotile watermark + readability fade gradient). The SVG
109     uses a 5-shade cool-grey palette so it harmonises tonally with the
110     bg - like the navy band's hats harmonise with navy. No mix-blend
111     needed since the palette is already in-range; opacity carries the
112     subtlety.
113     Everywhere else: navy monotile band (full-bleed navy + cover-sized
114     monotile + 5-stop horizontal readability gradient). --><section data-jumbotron-fit class="relative overflow-hidden u-monotile-band text-white" style=" background-color: var(--brand-navy);  max-height: 820px; overflow: hidden;">  <svg class="absolute inset-0 w-full h-full pointer-events-none select-none mono-blue" viewBox="0 0 1296 809" preserveAspectRatio="xMidYMid slice" style="display:block;" aria-hidden="true"><use href="/assets/monotile.svg#mono"/></svg> <div class="absolute inset-0 pointer-events-none" style="background: linear-gradient(100deg, rgba(15,31,61,0.98) 0%, rgba(15,31,61,0.75) 55%, rgba(15,31,61,0.40) 100%);" aria-hidden="true"></div>    <div data-jumbotron-content class="relative z-10 mx-auto max-w-[1280px] px-6 lg:px-8 pt-[160px] md:pt-[168px] pb-28 md:pb-32 flex flex-wrap items-center gap-y-8"> <div class="text-left lg:mx-0 grow lg:max-w-none"> <div class="max-w-5xl"> <p class="inline-flex items-center gap-[10px] font-mono font-medium uppercase tracking-[0.14em] text-[13px] text-white/72 mb-6"> <span class="block w-[22px] h-px bg-[#93B4F5]" aria-hidden="true"></span> Pricing </p> <h1 class="font-display font-semibold tracking-tight text-balance text-[32px] md:text-5xl lg:text-6xl leading-[1.08] text-white">Predictable budget. Pay per outcome. <span class="accent">You choose.</span></h1> <p class="text-lg md:text-xl leading-[1.5] max-w-[65ch] font-body mt-6 text-white/72">One metric across both plans: outcomes. An outcome is recorded when UNLESS successfully does the job it was set up to do in an interaction, either a resolution or a procedure handoff.</p>  <div class="mt-10 flex flex-wrap items-center gap-4"> <a href="https://login.unless.com/signup?client_id=7jmjrqh3j3b0nhtg95snbl3751&#38;response_type=code&#38;scope=email%20openid%20phone&#38;redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2Fsignup%2Fflex%2F&#38;state=csrf%3Dnoscript%2Cplan%3Dflex" class="inline-flex items-center justify-center gap-2 whitespace-nowrap rounded-[6px] font-medium font-body h-11 px-5 text-[15px] bg-white text-[var(--brand-navy)] hover:bg-[#F5F5F5] active:scale-[0.98] transition-[background-color,transform] duration-150 ease-out" data-signup-plan="flex">Sign up for Flex<span aria-hidden="true">→</span> </a> <a href="https://login.unless.com/signup?client_id=2u91an544rslrrl18l2mcuqob7&#38;response_type=code&#38;scope=email%20openid%20phone&#38;redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2Fsignup%2Ffixed%2F&#38;state=csrf%3Dnoscript%2Cplan%3Dfixed" class="inline-flex items-center justify-center gap-2 whitespace-nowrap rounded-[6px] font-medium font-body h-11 px-5 text-[15px] border border-white/25 text-white hover:bg-white/[0.08] active:scale-[0.98] transition-[background-color,transform,border-color] duration-150 ease-out" data-signup-plan="fixed">Sign up for Fixed<span aria-hidden="true">→</span> </a> <a href="/en/pricing/?tool=roi" class="inline-flex items-center justify-center gap-2 whitespace-nowrap font-medium font-body h-11 px-2 text-[15px] text-white/80 hover:text-white underline-offset-4 hover:underline transition-colors"> Calculate your ROI </a> </div>  </div> </div>   </div>  </section>   <div class="breadcrumbs hidden lg:block bg-white border-b border-[var(--border-subtle)] "><div class="mx-auto max-w-[1280px] px-6 lg:px-8"><nav class="flex py-5" aria-label="Breadcrumb"><ol role="list" class="flex items-center flex-wrap gap-x-3 gap-y-1"><li><div class="flex items-center"><a href="/" class="text-sm font-medium text-[var(--fg-secondary)] hover:text-[var(--fg-primary)] transition-colors">Home</a></div></li><li><div class="flex items-center"><svg class="h-3.5 w-3.5 flex-shrink-0 text-[var(--fg-tertiary)] mr-3" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M9 5l7 7-7 7"/></svg><span aria-current="page" class="text-sm font-medium text-[var(--fg-primary)]">Pricing</span></div></li></ol></nav></div></div>  <section id="plans" aria-label="The two plans" class="u-section-base u-section relative overflow-hidden "> <div class="text-base leading-7 text-[var(--fg-secondary)] font-body mx-auto px-6 lg:px-8 lg:max-w-7xl">  <div class="max-w-3xl mx-auto text-center"> <p class="u-kicker-mono justify-center">Two ways to pay</p> <h2 class="mt-6 u-h-section"> Flex or Fixed. </h2> </div>  <div class="mt-12 lg:mt-16 grid grid-cols-1 lg:grid-cols-2 gap-6 lg:gap-8 max-w-5xl mx-auto lg:grid-rows-[auto_auto_1fr_auto_auto]"> <article class="flex flex-col gap-8 lg:grid lg:grid-rows-subgrid lg:row-span-5 rounded-2xl bg-white ring-1 ring-[var(--border-default)] shadow-[0_8px_22px_rgba(15,31,61,0.06),0_2px_6px_rgba(15,31,61,0.03)] p-8 lg:p-10"> <header> <p class="font-mono text-[11px] font-semibold uppercase tracking-[0.14em] text-[var(--brand-blue-text)] inline-flex items-center gap-2"> <span class="block w-4 h-px bg-current" aria-hidden="true"></span> Flex </p> <h3 class="mt-4 font-display text-3xl md:text-4xl font-semibold tracking-[-0.012em] leading-[1.15] text-[var(--fg-primary)]"> Pay per outcome. </h3> <p class="mt-3 font-display text-xl md:text-2xl leading-snug tracking-[-0.012em] text-[var(--fg-secondary)]"> No pilot. No commitment beyond the floor. </p> </header> <!-- Headline price --> <div class="flex items-baseline gap-2 border-y border-[var(--border-default)] py-6"> <span class="font-display text-5xl md:text-6xl font-semibold tracking-tight text-[var(--fg-primary)] tabular-nums">
114€0.99</span> <span class="text-sm font-medium text-[var(--fg-secondary)] font-body">per outcome</span> </div> <!-- Bullets - describe only what differs from the other plan --> <div> <ul class="space-y-3 text-base leading-[1.55] text-[var(--fg-secondary)] font-body"> <li class="u-bullet"><strong>€0.99 per outcome</strong>, 100-outcome monthly minimum</li><li class="u-bullet">10 seats, 5 audiences, 2 standard connectors</li><li class="u-bullet">Email support, modules à la carte</li> </ul> <a href="/en/pricing/flex/" class="mt-4 inline-flex items-center text-sm font-semibold font-body text-[var(--brand-blue-text)] hover:text-[var(--brand-blue-hover)] transition-colors no-underline"> New Flex plans start with €50 of credit, and you can cancel at any time while trying it in the first two weeks. </a> </div> <p class="text-[13px] leading-[1.55] text-[var(--fg-tertiary)] font-body"> <span class="font-semibold uppercase tracking-[0.06em]">Best for:</span> variable demand, lower commitment, teams testing the waters. </p> <div class="flex flex-col sm:flex-row gap-3"> <a href="https://login.unless.com/signup?client_id=7jmjrqh3j3b0nhtg95snbl3751&#38;response_type=code&#38;scope=email%20openid%20phone&#38;redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2Fsignup%2Fflex%2F&#38;state=csrf%3Dnoscript%2Cplan%3Dflex" class="u-cta-btn inline-flex items-center justify-center gap-2 whitespace-nowrap rounded-[6px] font-medium font-body
115    bg-[var(--brand-navy)] text-white border border-transparent
116    hover:bg-[#1A2548] active:bg-[#050B1C] active:scale-[0.98]
117    transition-[background-color,transform,border-color] duration-150 ease-out
118    h-11 px-5 text-[15px] w-full sm:w-auto sm:flex-1" data-signup-plan="flex"> Sign up<span aria-hidden="true">→</span>  </a> <a href="/en/pricing/flex/" class="inline-flex items-center justify-center gap-2 whitespace-nowrap rounded-[6px] font-medium font-body h-11 px-5 text-[15px] w-full sm:w-auto sm:flex-1 border border-[rgba(11,21,48,0.18)] text-[var(--fg-primary)] hover:bg-[rgba(11,21,48,0.04)] active:scale-[0.98] transition-[background-color,transform,border-color] duration-150 ease-out"> See the full plan </a> </div> </article><article class="flex flex-col gap-8 lg:grid lg:grid-rows-subgrid lg:row-span-5 rounded-2xl bg-white ring-1 ring-[var(--border-default)] shadow-[0_8px_22px_rgba(15,31,61,0.06),0_2px_6px_rgba(15,31,61,0.03)] p-8 lg:p-10"> <header> <p class="font-mono text-[11px] font-semibold uppercase tracking-[0.14em] text-[var(--brand-blue-text)] inline-flex items-center gap-2"> <span class="block w-4 h-px bg-current" aria-hidden="true"></span> Fixed </p> <h3 class="mt-4 font-display text-3xl md:text-4xl font-semibold tracking-[-0.012em] leading-[1.15] text-[var(--fg-primary)]"> Pay one set fee. </h3> <p class="mt-3 font-display text-xl md:text-2xl leading-snug tracking-[-0.012em] text-[var(--fg-secondary)]"> Free four-week pilot when you start. Predictable budget. </p> </header> <!-- Headline price --> <div class="flex items-baseline gap-2 border-y border-[var(--border-default)] py-6"> <span class="font-display text-5xl md:text-6xl font-semibold tracking-tight text-[var(--fg-primary)] tabular-nums">€1,999</span> <span class="text-sm font-medium text-[var(--fg-secondary)] font-body">per month</span> </div> <!-- Bullets - describe only what differs from the other plan --> <div> <ul class="space-y-3 text-base leading-[1.55] text-[var(--fg-secondary)] font-body"> <li class="u-bullet"><strong>€1,999 per month</strong>, 12-month minimum</li><li class="u-bullet">5,000 outcomes, unlimited seats, audiences, and connectors</li><li class="u-bullet">SLA, dedicated support, named account manager</li><li class="u-bullet">All Flex modules bundled, free four-week pilot</li> </ul>  </div> <p class="text-[13px] leading-[1.55] text-[var(--fg-tertiary)] font-body"> <span class="font-semibold uppercase tracking-[0.06em]">Best for:</span> regulated buyers, finance teams, procurement-led organizations. </p> <div class="flex flex-col sm:flex-row gap-3"> <a href="https://login.unless.com/signup?client_id=2u91an544rslrrl18l2mcuqob7&#38;response_type=code&#38;scope=email%20openid%20phone&#38;redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2Fsignup%2Ffixed%2F&#38;state=csrf%3Dnoscript%2Cplan%3Dfixed" class="u-cta-btn inline-flex items-center justify-center gap-2 whitespace-nowrap rounded-[6px] font-medium font-body
119    bg-[var(--brand-navy)] text-white border border-transparent
120    hover:bg-[#1A2548] active:bg-[#050B1C] active:scale-[0.98]
121    transition-[background-color,transform,border-color] duration-150 ease-out
122    h-11 px-5 text-[15px] w-full sm:w-auto sm:flex-1" data-signup-plan="fixed"> Sign up<span aria-hidden="true">→</span>  </a> <a href="/en/pricing/fixed/" class="inline-flex items-center justify-center gap-2 whitespace-nowrap rounded-[6px] font-medium font-body h-11 px-5 text-[15px] w-full sm:w-auto sm:flex-1 border border-[rgba(11,21,48,0.18)] text-[var(--fg-primary)] hover:bg-[rgba(11,21,48,0.04)] active:scale-[0.98] transition-[background-color,transform,border-color] duration-150 ease-out"> See the full plan </a> </div> </article> </div>   </div> </section>  <section id="both-plans" aria-label="Both plans" class="u-section-base u-section-dark relative overflow-hidden "> <div class="text-base leading-7 text-white/72 font-body mx-auto px-6 lg:px-8 lg:max-w-7xl">  <div class="max-w-4xl mx-auto text-center"> <p class="u-kicker-mono justify-center">Both plans</p> <p class="mt-6 font-display text-xl md:text-2xl lg:text-3xl leading-snug tracking-[-0.012em] text-white text-balance">Both plans include the full platform: <span class="accent">Living Knowledge with Help Center, Living Memory, Living Context.</span> Add-on modules are available à la carte.</p> </div>   </div> </section>  <section id="flex-modules" aria-label="Add-on modules" class="u-section-base u-section-tinted relative overflow-hidden "> <div class="text-base leading-7 text-[var(--fg-secondary)] font-body mx-auto px-6 lg:px-8 lg:max-w-7xl">   <div class="grid grid-cols-1 lg:grid-cols-12 gap-x-10 lg:gap-x-16 gap-y-12 items-start"> <div class="lg:col-span-7"> <p class="u-kicker-mono">Add-on modules</p> <h2 class="mt-6 u-h-section">Productized <span class="whitespace-nowrap">add-ons to </span> <span class="accent">boost your Flex plan.</span></h2> <p class="mt-6 text-base md:text-lg leading-[1.55] text-[var(--fg-secondary)] font-body max-w-[60ch]"> À la carte on Flex. Bundled into Fixed. </p> <!-- Table form so the price column right-aligns vertically
123             across rows. The cadence rides in its own column to the
124             right of the price, also baseline-aligned. Shared with the
125             Flex landing page via ModuleTable. --> <table class="w-full border-y border-[var(--border-default)] font-body text-[15px] mt-10 lg:mt-12"><thead class="sr-only"><tr><th scope="col">Module</th><th scope="col">Price</th><th scope="col">Billing</th></tr></thead><tbody class="divide-y divide-[var(--border-default)]"><tr><th scope="row" class="py-4 pr-4 text-[var(--fg-primary)] align-baseline text-left font-normal">Onboarding</th><td class="py-4 text-right font-semibold text-[var(--fg-primary)] tabular-nums whitespace-nowrap align-baseline">€2,499</td><td class="py-4 pl-3 text-[var(--fg-tertiary)] whitespace-nowrap align-baseline">· one-off</td></tr><tr><th scope="row" class="py-4 pr-4 text-[var(--fg-primary)] align-baseline text-left font-normal">Premium support (Slack, bi-weeklies)</th><td class="py-4 text-right font-semibold text-[var(--fg-primary)] tabular-nums whitespace-nowrap align-baseline">€299</td><td class="py-4 pl-3 text-[var(--fg-tertiary)] whitespace-nowrap align-baseline">· per month</td></tr><tr><th scope="row" class="py-4 pr-4 text-[var(--fg-primary)] align-baseline text-left font-normal">CSAT module<span class="ml-2 inline-flex items-center rounded-full bg-[var(--brand-blue-soft)] px-2 py-0.5 text-[10px] font-medium uppercase tracking-[0.08em] text-[var(--brand-blue-text)] font-body leading-[1.5] align-middle">Coming soon</span></th><td class="py-4 text-right font-semibold text-[var(--fg-primary)] tabular-nums whitespace-nowrap align-baseline">€99</td><td class="py-4 pl-3 text-[var(--fg-tertiary)] whitespace-nowrap align-baseline">· per month</td></tr><tr><th scope="row" class="py-4 pr-4 text-[var(--fg-primary)] align-baseline text-left font-normal">SLA module</th><td class="py-4 text-right font-semibold text-[var(--fg-primary)] tabular-nums whitespace-nowrap align-baseline">€99</td><td class="py-4 pl-3 text-[var(--fg-tertiary)] whitespace-nowrap align-baseline">· per month</td></tr><tr><th scope="row" class="py-4 pr-4 text-[var(--fg-primary)] align-baseline text-left font-normal">Unlimited seats</th><td class="py-4 text-right font-semibold text-[var(--fg-primary)] tabular-nums whitespace-nowrap align-baseline">€99</td><td class="py-4 pl-3 text-[var(--fg-tertiary)] whitespace-nowrap align-baseline">· per month</td></tr><tr><th scope="row" class="py-4 pr-4 text-[var(--fg-primary)] align-baseline text-left font-normal">Unlimited audiences</th><td class="py-4 text-right font-semibold text-[var(--fg-primary)] tabular-nums whitespace-nowrap align-baseline">€99</td><td class="py-4 pl-3 text-[var(--fg-tertiary)] whitespace-nowrap align-baseline">· per month</td></tr><tr><th scope="row" class="py-4 pr-4 text-[var(--fg-primary)] align-baseline text-left font-normal">Unlimited standard connectors</th><td class="py-4 text-right font-semibold text-[var(--fg-primary)] tabular-nums whitespace-nowrap align-baseline">€99</td><td class="py-4 pl-3 text-[var(--fg-tertiary)] whitespace-nowrap align-baseline">· per month</td></tr></tbody></table> </div> <aside class="lg:col-span-5 space-y-8"> <!-- Premium connector: broken out of the Flex-modules table because,
126             unlike the à-la-carte modules, it applies to both plans. Card
127             echoes the plan-card treatment above for visual continuity. The
128             lg:mt-[52px] drops the card top onto the left headline's baseline
129             (eyebrow line box + the SectionHeading mt-6); no offset on mobile
130             where it stacks below the table. --> <div class="lg:mt-[52px] rounded-2xl bg-white ring-1 ring-[var(--border-default)] shadow-[0_8px_22px_rgba(15,31,61,0.06),0_2px_6px_rgba(15,31,61,0.03)] p-6 lg:p-7"> <p class="font-mono text-[11px] font-semibold uppercase tracking-[0.14em] text-[var(--brand-blue-text)] inline-flex items-center gap-2"> <span class="block w-4 h-px bg-current" aria-hidden="true"></span> Premium connector </p> <div class="mt-4 flex items-baseline gap-2"> <span class="font-display text-4xl font-semibold tracking-tight text-[var(--fg-primary)] tabular-nums">€99</span> <span class="text-sm font-medium text-[var(--fg-secondary)] font-body">per month</span> </div> <p class="mt-3 text-sm leading-[1.55] text-[var(--fg-secondary)] font-body">
130Charged per premium connector. Available on both plans.</p> </div> <figure class="u-pullquote-aside"> <blockquote class="u-pullquote"> Additionally, Unless Studio offers professional services like development, custom connectors, and consultancy. </blockquote> <figcaption class="mt-4 text-sm leading-relaxed text-[var(--fg-secondary)] font-body"> By the hour. Never bundled. Available on either plan. </figcaption> </figure> </aside> </div>   </div> </section>   <section aria-label="FAQ about features" class="u-section-base u-section relative overflow-hidden !bg-white !pt-24 lg:!pt-[120px]"> <div class="text-base leading-7 text-[var(--fg-secondary)] font-body mx-auto px-6 lg:px-8 lg:max-w-7xl"> <div class="w-full"><a id="faq"></a><div class="u-content-mid mx-auto max-w-3xl lg:max-w-none"><h2 class="font-display text-4xl md:text-5xl font-semibold leading-[1.1] tracking-tight text-[var(--fg-primary)] text-balance pb-6">Frequently asked questions</h2><div class="mt-12"><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">What counts as an outcome?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">An outcome is recorded when Unless successfully does the job it was set up to do in an interaction. There are two types today: a resolution, when Unless successfully answers at least one real question, which we validate after the interaction ends, and a procedure handoff, when Unless runs a configured Procedure that ends by passing the customer to a human or a workflow.</p></div></details><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">How many outcomes can one interaction have?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">Just one. Even if Unless takes several actions in a single interaction, you are only charged for one outcome.</p></div></details><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">Do I pay if Unless takes multiple actions?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">No. Billing is per interaction, not per action. One interaction equals one outcome, no matter how much Unless does inside it.</p></div></details>
130<details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">What is the difference between Flex and Fixed?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">Flex is €0.99 per outcome with a 100-outcome monthly minimum, 10 team seats, 5 audiences, 2 standard connectors, and email support. Best for variable demand and team
130s testing the waters. Fixed is €1,999 per month with 5,000 outcomes included, unlimited seats, unlimited audiences, unlimited standard connectors, SLA, dedicated support, a named account manager, all Flex modules bundled, and a free four-week guided onboarding pilot when you start. Best for regulated buyers, finance teams, and procurement-led organizations.</p></div></details><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">What is included on both plans?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">Both plans include the full platform: Living Knowledge with the auto-generated Help Center, Living Memory, and Living Context. The Customer Agent, the Team Assistant, EU data residency, the Privacy Vault, and the per-decision audit trail are part of both plans.</p></div></details><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">What are the Flex modules?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">Flex modules are productized add-ons. Onboarding is a €2,499 one-off. Premium support with a Slack channel and bi-weekly check-ins is €299 per month. The CSAT module (coming soon), the SLA module, unlimited seats, unlimited audiences, and unlimited standard connectors are each €99 per month. Modules are à la carte on Flex. Premium connectors are €99 per month each and available on either plan.</p></div></details><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">What happens if I outgrow the 100-outcome floor on the Flex plan?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">If you outgrow the minimum number of outcomes, you will be charged per additional outcome at the Flex rate of €0.99 per outcome. This is calculated per month. In other words, there is a minimum charge of €99 per month, but you get 100 outcomes included. Any extra outcomes are charged monthly.</p></div></details>
130<details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">Is the free pilot available on both plans?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">The free four-week guided onboarding pilot is part of the Fixed plan. We run it on your own data, configure the agent across the moment you want to start with, and report the numbers back at the end. Pay annually up front and you get an extra month free. Flex is self-serve: you set it up yourself, without the guided pilot.</p></div></details><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">Does starting the free pilot commit us to the 12-month Fixed term?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">No. The pilot ends with a go or no-go decision based on your own numbers. If you stop there, you owe nothing. If you continue, the 12-month term starts from go-live, not from the pilot kickoff.</p></div></details><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">Can I switch from Flex to Fixed?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">Yes. Most customers who start on Flex move to Fixed once the volume justifies the predictable budget or once procurement asks for SLAs and a named account manager. Fixed has a 12-month minimum, so we talk through the timing together. Mid-term switches from Flex to Fixed are straightforward.</p></div></details><details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">How does Unless pricing compare to Intercom Fin?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">Fin charges $0.99 per resolved conversation on top of existing seat fees, with a 50-resolution monthly minimum and no ceiling, so the bill rises as the agent performs better. At 5,000 resolutions a month that is roughly $4,950 in fees alone, before seats. Unless Flex is €0.99 per outcome with no seat fees, and Unless Fixed is a flat €1,999 per month for up to 5,000 outcomes, whichever plan you pick.</p></div></details>
130<details class="faq-item group border-t border-[var(--border-subtle)] last:border-b"><summary class="faq-summary flex w-full items-start justify-between gap-6 py-6 text-left cursor-pointer list-none"><h3 class="font-body text-base md:text-lg font-medium leading-snug text-[var(--fg-primary)]">What if our organization is larger than the published plans?</h3><span class="flex-none mt-1 flex h-6 w-6 items-center justify-center text-[var(--fg-secondary)] group-hover:text-[var(--fg-primary)] transition-colors"><svg class="faq-icon-closed h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M12 6v12m6-6H6"/></svg><svg class="faq-icon-open h-5 w-5" fill="none" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" aria-hidden="true"><path stroke-linecap="round" stroke-linejoin="round" d="M18 12H6"/></svg></span></summary><div class="max-w-[640px]"><p class="text-base leading-7 text-[var(--fg-secondary)] pb-8 pr-10 font-body">We offer group discounts, multi-entity rollouts, and a whitelabel partner model for groups with several subsidiaries, the way the Visma Group runs Unless across 30+ companies. For custom development, connectors, or consultancy, Unless Studio works by the hour and is never bundled. Talk to us about a tailored arrangement.</p></div></details></div></div></div>  </div> </section> <section class="u-cta-section relative overflow-hidden bg-[var(--bg-paper-cool)] border-t border-[var(--border-subtle)] py-28 md:py-36"><svg class="absolute inset-0 w-full h-full pointer-events-none select-none" viewBox="0 0 1296 809" preserveAspectRatio="xMidYMid slice" style="display:block;" aria-hidden="true"><use href="/assets/monotile.svg#mono"/></svg><div class="absolute inset-0 pointer-events-none" style="background: linear-gradient(100deg, rgba(236,237,240,0.96) 0%, rgba(236,237,240,0.74) 55%, rgba(236,237,240,0.50) 100%);" aria-hidden="true"></div><div class="relative z-10 mx-auto max-w-[1280px] px-6 lg:px-8 flex flex-col lg:flex-row lg:items-center lg:justify-between gap-12 lg:gap-24"><div class="flex-1 min-w-0"><h2 class="max-w-3xl font-display font-semibold leading-[1.1] tracking-tight text-pretty text-[40px] md:text-5xl lg:text-6xl text-[var(--fg-primary)]">Two plans. <span class="accent">You choose.</span></h2><p class="mt-6 text-lg md:text-xl leading-[1.5] text-[var(--fg-secondary)] max-w-[540px] font-body">Pick the plan that matches how your finance team thinks. Both pay only for the work the agent actually delivers.</p></div><div class="flex flex-wrap gap-4 items-center flex-shrink-0 w-full lg:w-auto"><a href="/en/pricing/" class="inline-flex w-full sm:w-auto items-center justify-center gap-2 whitespace-nowrap rounded-md bg-[var(--brand-navy)] text-white hover:bg-[#1A2548] active:scale-[0.98] transition-[background-color,transform] duration-150 ease-out h-12 px-7 text-[15px] font-semibold font-body">Get started<span aria-hidden="true">→</span></a><a href="/en/tour/" class="inline-flex w-full sm:w-auto items-center justify-center gap-2 whitespace-nowrap rounded-md border border-[rgba(11,21,48,0.18)] text-[var(--fg-primary)] hover:bg-[rgba(11,21,48,0.04)] active:scale-[0.98] transition-[background-color,transform,border-color] duration-150 ease-out h-12 px-7 text-[15px] font-semibold font-body">Take a tour</a></div></div></section> </main> <footer class="u-site-footer border-t border-[var(--border-subtle)] bg-[var(--bg-canvas)]" aria-labelledby="footer-heading"> <h2 id="footer-heading" class="sr-only">Footer</h2> <div class="pt-20 lg:pt-24 pb-14 mx-auto max-w-[1280px] px-6 lg:px-8"> <div class="u-footer-grid grid grid-cols-2 gap-x-8 gap-y-12 md:grid-cols-4 lg:gap-12">  <div class="hidden lg:block lg:col-span-1"> <a aria-label="Home" href="/" class="inline-flex"> <img src="/assets/svg/lockup-dark.svg" width="279" height="84" class="h-7 w-auto" aria-hidden="true" alt decoding="async"> </a> <p class="mt-4 text-sm leading-6 text-[var(--fg-secondary)] max-w-[280px]"> Panamalaan 8-D<br>
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156             current page lives inside the section) signal "you're
157             here" without a second highlight competing with the leaf. --> <div class="px-7 pt-9 pb-8 flex-1"> <ul class="space-y-1"> <li> <a href="/" class="flex items-center gap-3 rounded-md px-3 py-2.5 font-display text-[17px] tracking-[-0.012em] transition-colors text-white/82 font-medium hover:text-white"> Home </a> </li> <li>  <input type="checkbox" id="mobile-toggle-agent" class="peer sr-only"> <label for="mobile-toggle-agent" class="flex items-center justify-between gap-3 rounded-md px-3 py-2.5 font-display text-[17px] tracking-[-0.012em] text-white/82 font-medium hover:text-white cursor-pointer transition-colors"> <span class="flex items-center gap-2.5"> <span>Agent</span>  </span> <svg class="mobile-nav-chevron size-4 text-white/45" fill="none" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" d="m6 9 6 6 6-6"/> </svg> </label> <div class="grid grid-rows-[0fr] opacity-0 peer-checked:grid-rows-[1fr] peer-checked:opacity-100 transition-[grid-template-rows,opacity] duration-300 ease-[cubic-bezier(0.32,0.72,0,1)]"> <div class="overflow-hidden"> <ul class="mt-1 mb-2 ml-4 border-l border-white/10 pl-4 space-y-px"> <li> <a href="/en/agent/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6" aria-hidden="true"></span> <span class="truncate">Overview</span> </a> </li><li> <a href="/en/agent/acquisition/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">01</span> <span class="truncate">Acquisition</span> </a> </li><li> <a href="/en/agent/retention/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">02</span> <span class="truncate">Retention</span> </a> </li><li> <a href="/en/agent/expansion/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">03</span> <span class="truncate">Expansion</span> </a> </li><li> <a href="/en/agent/support/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">04</span> <span class="truncate">Support</span> </a> </li> </ul> </div> </div>  </li><li>  <input type="checkbox" id="mobile-toggle-engine" class="peer sr-only"> <label for="mobile-toggle-engine" class="flex items-center justify-between gap-3 rounded-md px-3 py-2.5 font-display text-[17px] tracking-[-0.012em] text-white/82 font-medium hover:text-white cursor-pointer transition-colors"> <span class="flex items-center gap-2.5"> <span>Engine</span>  </span> <svg class="mobile-nav-chevron size-4 text-white/45" fill="none" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" d="m6 9 6 6 6-6"/> </svg> </label> <div class="grid grid-rows-[0fr] opacity-0 peer-checked:grid-rows-[1fr] peer-checked:opacity-100 transition-[grid-template-rows,opacity] duration-300 ease-[
157cubic-bezier(0.32,0.72,0,1)]"> <div class="overflow-hidden"> <ul class="mt-1 mb-2 ml-4 border-l border-white/10 pl-4 space-y-px"> <li> <a href="/en/engine/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6" aria-hidden="true"></span> <span class="truncate">Overview</span> </a> </li><li> <a href="/en/engine/train/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">01</span> <span class="truncate">Train</span> </a> </li><li> <a href="/en/engine/test/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">02</span> <span class="truncate">Test</span> </a> </li><li> <a href="/en/engine/deploy/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">03</span> <span class="truncate">Deploy</span> </a> </li><li> <a href="/en/engine/analyze/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">04</span> <span class="truncate">Analyze</span> </a> </li> </ul> </div> </div>  </li><li> <a href="/en/trust/" title="Built for the EU from day one" class="flex items-center gap-3 rounded-md px-3 py-2.5 font-display text-[17px] tracking-[-0.012em] transition-colors text-white/82 font-medium hover:text-white"> Trust </a> </li><li>  <input type="checkbox" id="mobile-toggle-customers" class="peer sr-only"> <label for="mobile-toggle-customers" class="flex items-center justify-between gap-3 rounded-md px-3 py-2.5 font-display text-[17px] tracking-[-0.012em] text-white/82 font-medium hover:text-white cursor-pointer transition-colors"> <span class="flex items-center gap-2.5"> <span>Customers</span>  </span> <svg class="mobile-nav-chevron size-4 text-white/45" fill="none" viewBox="0 0 24 24" stroke-width="2" stroke="currentColor" aria-hidden="true"> <path stroke-linecap="round" stroke-linejoin="round" d="m6 9 6 6 6-6"/> </svg> </label> <div class="grid grid-rows-[0fr] opacity-0 peer-checked:grid-rows-[1fr] peer-checked:opacity-100 transition-[grid-template-rows,opacity] duration-300 ease-[cubic-bezier(0.32,0.72,0,1)]"> <div class="overflow-hidden"> <ul class="mt-1 mb-2 ml-4 border-l border-white/10 pl-4 space-y-px"> <li> <a href="/en/customers/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6" aria-hidden="true"></span> <span class="truncate">Overview</span> </a> </li><li> <a href="/en/customers/finance/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">01</span> <span class="truncate">Finance</span> </a> </li><li> <a href="/en/customers/hr-payroll/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">02</span> <span class="truncate">HR &amp; payroll</span> </a> </li><li> <a href="/en/customers/erp/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">03</span> <span class="truncate">ERP</span> </a> </li><li> <a href="/en/customers/healthcare/" class="flex items-center gap-3 rounded-md px-3 py-2 font-body text-[14px] tracking-[-0.005em] transition-colors text-white/65 hover:text-white"> <span class="flex-none w-6 font-mono text-[10px] tracking-[0.14em] tabular-nums text-white/40" aria-hidden="true">04</span> <span class="truncate">Healthcare</span> </a> </li> </ul> </div> </div>  </li><li> <a href="/en/help/" title="Search resources and support articles" class="flex items-center gap-3 rounded-md px-3 py-2.5 font-display text-[17px] tracking-[-0.012em] transition-colors text-white/82 font-medium hover:text-white">
157 Resources </a> </li><li> <a href="/en/pricing/" title="Pay per outcome. You choose." aria-current="page" class="flex items-center gap-3 rounded-md px-3 py-2.5 font-display text-[17px] tracking-[-0.012em] transition-colors bg-white/10 text-white font-semibold"> Pricing </a> </li> </ul> </div> <!-- Footer: solid-white "Get started" as primary CTA, ghost
158             "Sign in" beneath. The white bg flips the brand-blue CTA
159             treatment used elsewhere - on a full-navy panel, white is
160             the loudest possible voice. --> <div class="px-7 pt-6 pb-8 border-t border-white/10 space-y-3"> <a href="/en/pricing/" class="flex items-center justify-center gap-2 rounded-[6px] w-full px-6 py-3.5 bg-white text-[var(--brand-navy)] text-base font-semibold font-body hover:bg-white/92 active:bg-white/85 transition-colors"> Get started <span aria-hidden="true">→</span> </a> <a href="https://login.unless.com/login?client_id=5mf7ar0gcmvassoqqq30o1r9pv&#38;response_type=code&#38;scope=email%20openid%20phone&#38;redirect_uri=https%3A%2F%2Funless.com%2Fen%2Fdashboard%2F&#38;state=csrf%3Dnoscript" class="block rounded-[6px] px-4 py-2.5 text-center text-sm font-medium text-white/72 hover:text-white transition-colors font-body" data-signin>Sign in</a> </div> </div> </nav> </div> 
160<script>
161  ;(() => {
162    // The flyout panes aren't in this page. Fetch the shared fragment once -
163    // on idle, or on the first nav hover, whichever comes first - inject it,
164    // then wire up the desktop open/close. Non-critical: if the fetch or JS
165    // fails, every sub-link still lives on the section's main page.
166    let done = false
167
168    const wire = () => {
169      const groups = document.querySelectorAll('#u-nav [data-flyout-group]')
170      const stack = document.querySelector('.flyout-stack')
171      const panes = document.querySelectorAll('.flyout-stack > .flyout-pane')
172      if (!stack || !groups.length) return
173      let activeId = null
174      let closeTimer = null
175      const open = (id) => {
176        clearTimeout(closeTimer)
177        if (activeId === id) return
178        groups.forEach(g => g.classList.toggle('is-flyout-open', g.dataset.flyoutGroup === id))
179        panes.forEach(p => p.classList.toggle('is-active', p.dataset.flyoutPane === id))
180        stack.classList.add('has-active')
181        activeId = id
182      }
183      const scheduleClose = () => {
184        clearTimeout(closeTimer)
185        closeTimer = setTimeout(() => {
186          groups.forEach(g => g.classList.remove('is-flyout-open'))
187          panes.forEach(p => p.classList.remove('is-active'))
188          stack.classList.remove('has-active')
189          activeId = null
190        }, 150)
191      }
192      groups.forEach((g) => {
193        g.addEventListener('mouseenter', () => open(g.dataset.flyoutGroup))
194        g.addEventListener('mouseleave', scheduleClose)
195        // Clicking a nav link closes any open flyout so it doesn't sit on top
196        // of the page the visitor just chose.
197        g.addEventListener('click', () => {
198          groups.forEach(x => x.classList.remove('is-flyout-open'))
199          panes.forEach(p => p.classList.remove('is-active'))
200          stack.classList.remove('has-active')
201          activeId = null
202        })
203      })
204      // Treat the stack as part of the hover region (it sits below the bar).
205      stack.addEventListener('mouseenter', () => clearTimeout(closeTimer))
206      stack.addEventListener('mouseleave', scheduleClose)
207    }
208
209    const inject = () => {
210      if (done) return
211      done = true
212      const locale = (location.pathname.match(/^\/([a-z]{2})\//) || [])[1] || 'en'
213      fetch(`/fragments/nav-flyout/${locale}/`, { credentials: 'same-origin', priority: 'low' })
214        .then(r => (r.ok ? r.text() : Promise.reject(r.status)))
215        .then(html => {
216          const doc = new DOMParser().parseFromString(html, 'text/html')
217          const stack = doc.querySelector('.flyout-stack')
218          if (!stack) return
219          document.body.appendChild(document.importNode(stack, true))
220          wire()
221        })
222        .catch(() => {}) // flyout is non-critical
223    }
224
225    if ('requestIdleCallback' in window) requestIdleCallback(inject, { timeout: 2500 })
226    else setTimeout(inject, 1200)
227    // Fallback: also inject on the first nav hover, in case idle hasn't fired.
228    document.querySelectorAll('#u-nav [data-flyout-group]').forEach(g =>
229      g.addEventListener('mouseenter', inject, { once: true }))
230  })()
231</script>
231  
231<script type="module" src="/_astro/ToolOverlay.astro_astro_type_script_index_0_lang.Dh8Wmp7g.js"></script>
231 </body></html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.