https://sidetrain.com/assets/FAQ-DLLf6yJ5.js

1import{j as e}from"./vendor-ui-D_r7OC7V.js";import{dI as p,ab as f,ac as d,a5 as y,a6 as w,T as g,f as x,g as a,aM as b,a9 as v,C as j,a7 as n,cq as r,cr as t,cs as i,ct as l}from"./index-B-fGkebm.js";import"./vendor-utils-BjrDmlTK.js";import"./vendor-query-ejTojVwg.js";import"./vendor-react-BU1Prldx.js";const c=[{question:"How does a 1:1 video session work?",answer:"Once you book a session with a mentor, you'll receive a confirmation email with the session details. At the scheduled time, simply log in to your dashboard and click 'Join Session' to enter the video room. No downloads required—everything works right in your browser."},{question:"How long are the video sessions?",answer:"Mentors offer sessions in 15, 30, or 60-minute durations. You can choose the length that best fits your needs when booking. Some mentors also offer session packages for multiple sessions at a discounted rate."},{question:"Can I book someone more than once?",answer:"Absolutely! Many learners build ongoing relationships with their mentors. You can book as many sessions as you'd like, and some mentors offer packages for recurring sessions at discounted rates."},{question:"What are we allowed to ask?",answer:"You can ask anything related to the mentor's expertise. This includes career advice, technical questions, project feedback, interview prep, portfolio reviews, and more. Check each mentor's profile to see their specialties."},{question:"What timezones are the video sessions based in?",answer:"All session times are displayed in your local timezone automatically. When viewing a mentor's availability, you'll see times that work for you. Mentors from around the world are available to accommodate different schedules."},{question:"How do I prepare for a video session?",answer:"We recommend: 1) Write down your questions beforehand, 2) Test your camera and microphone, 3) Find a quiet space with good lighting, 4) Have any relevant materials ready to share. You can also message your mentor before the session to share context."},{question:"What happens if the mentor fails to show up?",answer:"If a mentor misses a session without notice, you'll receive an automatic full refund. Our system tracks attendance, and we take no-shows seriously to maintain platform quality."},{question:"Do you support international customers?",answer:"Yes! We support learners from around the world. Payments are processed in USD through Stripe, which accepts most international credit and debit cards."},{question:"What if a mentor doesn't have any time available?",answer:"You can join their waitlist to be notified when new slots open up. Alternatively, browse similar mentors in the same category—there are many experts with available times."},{question:"Do you have a guarantee if I'm unhappy with my session?",answer:"We want you to have a great experience. If you're unsatisfied with a session, contact our support team within 24 hours and we'll review your case. We may offer a credit or refund depending on the circumstances."}],u=[{question:"How do I get paid?",answer:"Payments are processed through Stripe Connect. After completing your profile, you'll connect your Stripe account to receive payouts. Earnings are transferred automatically after sessions are completed, typically within 2-7 business days."},{question:"What are Sidetrain's fees?",answer:"We charge a platform fee on each completed session to cover payment processing, video infrastructure, and platform maintenance. The exact percentage is displayed in your mentor dashboard. You keep the majority of your earnings."},{question:"Do reviews matter?",answer:"Yes! Reviews significantly impact your visibility on the platform. Mentors with higher ratings and more reviews appear higher in search results and are more likely to be recommended to learners. Great reviews build trust and help grow your client base."},{question:"What happens if the student fails to show up?",answer:"If a learner misses a session, you'll receive a partial payout (typically 10% of the session fee) for your reserved time. You can also choose to offer a full refund if you prefer to maintain the relationship."},{question:"What happens if I miss a session?",answer:"Missing a scheduled session results in an automatic full refund to the learner. Repeated no-shows may affect your account standing. If you need to cancel, please do so at least 24 hours in advance through your dashboard."},{question:"How does messaging with students work?",answer:"You can message learners directly through the platform before and after sessions. This helps you understand their needs, share materials, and maintain relationships. Messages are secure and stored within the platform."},{question:"How can I optimize my profile for search?",answer:"Complete all profile sections, including a professional photo and intro video. Use relevant keywords in your headline and bio. Set competitive rates and maintain availability. Encourage satisfied learners to leave reviews."},{question:"How do I prepare to host a session?",answer:"Ensure you have a stable internet connection, good lighting, and a quiet environment. Test your camera and microphone beforehand. Review any materials the learner has shared. Be ready 5 minutes before the scheduled time."},{question:"How do I create a great coaching profile?",answer:"Include a clear, professional photo and a compelling headline. Write a detailed bio highlighting your experience and what you can help with. Add credentials, work history, and upload a short intro video. Set your rates based on your experience level."}],m=[{question:"Is Sidetrain free to use?",answer:"Creating an account and browsing mentors is completely free. You only pay when you book a session with a mentor. Prices are set by individual mentors and vary based on their experience and expertise."},{question:"How do I contact support?",answer:"You can reach our support team through the Contact page or by emailing [email protected]. We typically respond within 24-48 hours during business days."},{question:"Is my payment information secure?",answer:"Yes, all payments are processed through Stripe, a PCI-compliant payment processor. We never store your full credit card details on our servers."},{question:"Can I get a refund?",answer:"Refund policies vary by situation. Automatic refunds are issued for mentor no-shows. For cancellations, please cancel at least 24 hours in advance for a full refund. Contact support for other refund requests."},{question:"What equipment do I need for video sessions?",answer:"You need a device with a camera and microphone (computer, tablet, or smartphone), a stable internet connection, and a modern web browser (Chrome, Firefox, Safari, or Edge). No software downloads required."}];function F(){const h=[...c,...u,...m];return p([{name:"Home",path:"/"},{name:"FAQ"}]),f({type:["FAQPage","WebPage"],data:[d.faq(h.map(s=>({question:s.question,answer:s.answer}))).data,d.webPage({name:"Frequently Asked Questions",description:"Find answers to common questions about using Sidetrain for mentorship and coaching sessions.",url:"https://sidetrain.com/faq",pageType:"FAQPage",breadcrumbs:[{name:"Home",url:"https://sidetrain.com"},{name:"FAQ",url:"https://sidetrain.com/faq"}]}).data]}),e.jsxs(y,{children:[e.jsx(w,{title:"Sidetrain FAQ — Pricing, Refunds & Platform Info",description:"Quick answers about Sidetrain pricing, refund policy, session cancellations, mentor payouts, and platform fees — all in one place.",ogImage:"/og-faq.png",canonical:"https://sidetrain.com/faq-hub"}),e.jsxs("div",{className:"container max-w-4xl py-12 md:py-16",children:[e.jsxs("div",{className:"text-center mb-10",children:[e.jsx("h1",{className:"text-3xl md:text-4xl font-bold mb-3",children:"Frequently Asked Questions"}),e.jsx("p",{className:"text-muted-foreground text-lg max-w-2xl mx-auto",children:"Everything you need to know about using Sidetrain for 1-on-1 mentorship sessions, online courses, and digital products. Whether you're a learner looking to book your first session or a mentor ready to share your expertise, we've got answers to your most common questions below."})]}),e.jsxs("div",{className:"prose prose-sm max-w-none mb-10 text-muted-foreground",children:[e.jsx("p",{children:"Sidetrain connects learners with expert mentors for personalized video sessions. Browse mentors by topic, book a time that works for you, and meet live — no subscription required. Mentors set their own rates starting from $15, and sessions are available in 15, 30, or 60-minute formats. All video sessions run directly in your browser with no downloads needed."}),e.jsx("p",{children:"For mentors, Sidetrain provides a complete platform to monetize your expertise. Set your own schedule and rates, get discovered by learners worldwide, and earn the majority of each session fee. You can also create and sell online courses and digital products to build passive income alongside your live sessions."})]}),e.jsxs(g,{defaultValue:"learners",className:"w-full",children:[e.jsxs(x,{className:"grid w-full grid-cols-3 mb-8",children:[e.jsxs(a,{value:"learners",className:"gap-2",children:[e.jsx(b,{className:"h-4 w-4"}),e.jsx("span",{className:"hidden sm:inline",children:"For Learners"}),e.jsx("span",{className:"sm:hidden",children:"Learners"})]}),e.jsxs(a,{value:"mentors",className:"gap-2",children:[e.jsx(v,{className:"h-4 w-4"}),e.jsx("span",{className:"hidden sm:inline",children:"For Mentors"}),e.jsx("span",{className:"sm:hidden",children:"Mentors"})]}),e.jsxs(a,{value:"general",className:"gap-2",children:[e.jsx(j,{className:"h-4 w-4"}),"General"]})]}),e.jsxs(n,{value:"learners",children:[e.jsx("h2",{className:"text-xl font-semibold mb-4",children:"Questions From Learners"}),e.jsx(r,{type:"single",collapsible:!0,className:"w-full",children:c.map((s,o)=>e.jsxs(t,{value:`learner-${o}`,children:[e.jsx(i,{className:"text-left",children:s.question}),e.jsx(l,{className:"text-muted-foreground",children:s.answer})]},o))})]}),e.jsxs(n,{value:"mentors",children:[e.jsx("h2",{className:"text-xl font-semibold mb-4",children:"Questions From Mentors"}),e.jsx(r,{type:"single",collapsible:!0,className:"w-full",children:u.map((s,o)=>e.jsxs(t,{value:`mentor-${o}`,children:[e.jsx(i,{className:"text-left",children:s.question}),e.jsx(l,{className:"text-muted-foreground",children:s.answer})]},o))})]}),e.jsxs(n,{value:"general",children:[e.jsx("h2",{className:"text-xl font-semibold mb-4",children:"General Questions"}),e.jsx(r,{type:"single",collapsible:!0,className:"w-full",children:m.map((s,o)=>e.jsxs(t,{value:`general-${o}`,children:[e.jsx(i,{className:"text-left",children:s.question}),e.jsx(l,{className:"text-muted-foreground",children:s.answer})]},o))})]})]}),e.jsxs("div",{className:"mt-12 space-y-6 text-sm text-muted-foreground border-t border-border pt-8",children:[e.jsx("h2",{className:"text-lg font-semibold text-foreground",children:"Qu

1ick Answers at a Glance"}),e.jsxs("div",{className:"grid gap-4 md:grid-cols-2",children:[e.jsxs("div",{children:[e.jsx("h3",{className:"font-medium text-foreground mb-1",children:"How do sessions work?"}),e.jsx("p",{children:"Book a mentor, pick a time slot, and join the video session directly in your browser. Sessions are available in 15, 30, or 60-minute formats with no software downloads required."})]}),e.jsxs("div",{children:[e.jsx("h3",{className:"font-medium text-foreground mb-1",children:"What does it cost?"}),e.jsx("p",{children:"Creating an account and browsing is free. Session prices are set by each mentor and typically range from $15 to $500 depending on expertise and duration."})]}),e.jsxs("div",{children:[e.jsx("h3",{className:"font-medium text-foreground mb-1",children:"How do mentors get paid?"}),e.jsx("p",{children:"Mentors receive payouts through Stripe Connect after sessions are completed. Earnings are transferred automatically within 2–7 business days."})]}),e.jsxs("div",{children:[e.jsx("h3",{className:"font-medium text-foreground mb-1",children:"What's the refund policy?"}),e.jsx("p",{children:"Full automatic refunds are issued for mentor no-shows. For cancellations, cancel at least 24 hours in advance for a full refund. Contact support for other situations."})]})]})]}),e.jsxs("div",{className:"mt-12 text-center p-6 bg-muted/50 rounded-lg border",children:[e.jsx("h2",{className:"font-semibold mb-2",children:"Still have questions?"}),e.jsx("p",{className:"text-muted-foreground text-sm mb-4",children:"Can't find what you're looking for? We're here to help."}),e.jsx("a",{href:"/about/contact",className:"inline-flex items-center justify-center rounded-md text-sm font-medium ring-offset-background transition-colors focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-ring focus-visible:ring-offset-2 bg-primary text-primary-foreground hover:bg-primary/90 h-10 px-4 py-2",children:"Contact Support"})]})]})]})}export{F as default};