https://app.backstagebaton.com/assets/RefundPage-BUDyEt7c.js

1import{w as a,p as e,L as n}from"./chunk-QUQL4437-BmAooogr.js";const r=a(function(){return e.jsxs("div",{className:"pt-28 pb-20 bg-white",children:[e.jsxs(e.Fragment,{children:[e.jsx("title",{children:"Refund & Cancellation Policy | Backstage Baton"}),e.jsx("meta",{name:"description",content:"How subscriptions, free trials, cancellations, refunds, plan changes, and chargebacks work for Backstage Baton."}),e.jsx("link",{rel:"canonical",href:"https://app.backstagebaton.com/refunds"})]}),e.jsxs("div",{className:"max-w-3xl mx-auto px-6",children:[e.jsx("h1",{className:"text-3xl md:text-4xl font-bold text-primary mb-2",children:"Refund & Cancellation Policy"}),e.jsx("p",{className:"text-gray-500 text-sm mb-10",children:"Effective date: September 14, 2026"}),e.jsxs("div",{className:"space-y-8 text-gray-700 text-sm leading-relaxed",children:[e.jsx("section",{id:"intro",children:e.jsxs("p",{children:['This policy explains how subscriptions, trials, cancellations, and refunds work for the Backstage Baton platform (the "Service"). It supplements, and is incorporated into, our'," ",e.jsx(n,{to:"/terms",className:"text-accent hover:underline",children:"Terms of Service"}),"."]})}),e.jsx("section",{id:"auto-renewal",children:e.jsxs("div",{className:"bg-gray-50 border border-gray-200 rounded-xl p-5",children:[e.jsx("p",{className:"font-semibold text-primary mb-2",children:"Automatic renewal — please read"}),e.jsxs("p",{children:["Paid subscriptions ",e.jsx("strong",{children:"automatically renew"})," at the end of each billing period (monthly or annual) and your payment method on file will be charged the then-current rate",e.jsx("strong",{children:" until you cancel"}),". You can cancel anytime on the ",e.jsx("strong",{children:"Billing"})," page in your account"," ","or by emailing"," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-accent hover:underline",children:"[email protected]"}),". We aim to email annual subscribers a renewal reminder before the annual renewal date. Cancellation stops the next renewal; see the refund terms below for what is refundable."]})]})}),e.jsxs("section",{id:"subscriptions",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Subscriptions"}),e.jsx("p",{className:"mb-3",children:"Backstage Baton is sold as a subscription to organizations on two plans:"}),e.jsx("div",{className:"bg-gray-50 border border-gray-200 rounded-xl overflow-hidden",children:e.jsxs("table",{className:"w-full text-left",children:[e.jsx("thead",{className:"bg-gray-100 text-primary",children:e.jsxs("tr",{children:[e.jsx("th",{className:"px-4 py-2 font-semibold",children:"Plan"}),e.jsx("th",{className:"px-4 py-2 font-semibold",children:"Monthly"}),e.jsx("th",{className:"px-4 py-2 font-semibold",children:"Annual"})]})}),e.jsxs("tbody",{children:[e.jsxs("tr",{className:"border-t border-gray-200",children:[e.jsx("td",{className:"px-4 py-2",children:"Essentials"}),e.jsx("td",{className:"px-4 py-2",children:"$39 / mo"}),e.jsx("td",{className:"px-4 py-2",children:"$390 / yr"})]}),e.jsxs("tr",{className:"border-t border-gray-200",children:[e.jsx("td",{className:"px-4 py-2",children:"Complete"}),e.jsx("td",{className:"px-4 py-2",children:"$79 / mo"}),e.jsx("td",{className:"px-4 py-2",children:"$790 / yr"})]})]})]})}),e.jsx("p",{className:"mt-3",children:"We bill through Stripe; we do not store card numbers. Subscriptions auto-renew (see above) until canceled."})]}),e.jsxs("section",{id:"trial",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Free trial"}),e.jsxs("p",{className:"mb-3",children:["New organizations receive a ",e.jsx("strong",{children:"90-day free trial"})," of the Complete plan. No payment is required to start a trial and you will not be charged during the trial period. If you do not subscribe before the trial ends, your access becomes limited until you choose a plan — no charge is ever made without your having selected a paid plan. We email the account owner 10 days and 2 days before the trial ends."]}),e.jsxs("p",{children:["If you subscribe during your trial, your selected plan begins automatically at the end of the trial period at the then-current rate, and your first charge is ",e.jsx("strong",{children:"deferred until the trial end date"}),", so you are never double-charged for the trial window."]})]}),e.jsxs("section",{id:"cancellation",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Cancellation"}),e.jsxs("p",{className:"mb-3",children:["You may cancel at any time on the ",e.jsx("strong",{children:"Billing"}

1)," page in your account or by emailing"," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-accent hover:underline",children:"[email protected]"}),". When you cancel:"]}),e.jsxs("ul",{className:"list-disc pl-6 space-y-1",children:[e.jsx("li",{children:"Your subscription remains active through the end of the current paid period — you keep full access until then."}),e.jsx("li",{children:"The subscription does not renew for the next period."}),e.jsx("li",{children:"We do not prorate or refund the unused portion of a monthly term that has already begun (see Refunds for annual terms)."})]})]}),e.jsxs("section",{id:"refunds",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Refunds"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsxs("li",{children:[e.jsx("strong",{children:"Annual plans — 14-day refund window."})," If you cancel within ",e.jsx("strong",{children:"14 days of your initial annual charge"}),', we will refund that charge in full. For trial conversions, the "initial annual charge" is the deferred charge at trial end, ',e.jsx("strong",{children:"not the signup date"}),". This 14-day window applies only to your ",e.jsx("strong",{children:"first annual term"}),"; renewal charges in later years are non-refundable but can be stopped by canceling before the renewal date. After 14 days, the annual term is non-refundable for the remainder of the term, and the subscription will not renew once canceled."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Monthly plans:"})," Monthly charges are non-refundable once the billing period has begun. Cancel before your renewal date to avoid the next charge."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Billing errors & duplicate charges:"})," Always refunded in full, regardless of timing. Contact ",e.jsx("a",{href:"mailto:[email protected]",className:"text-accent hover:underline",children:"[email protected]"}),"."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Founder Concierge Setup ($99, one-time):"})," refundable in full until your kickoff session is scheduled, and non-refundable once it is scheduled."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Service outages:"})," Material, sustained outages attributable to Backstage Baton may be addressed with a service credit at our discretion. Service credits, where granted, are applied to future invoices and are not redeemable for cash."]})]}),e.jsxs("p",{className:"mt-3",children:["Refunds are issued to the original payment method via Stripe and ",e.jsx("strong",{children:"typically post within 5–10 business days, depending on your bank."})]})]}),e.jsxs("section",{id:"discounts",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Founding-Member, Nonprofit & Custom Pricing"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-2",children:[e.jsxs("li",{children:[e.jsx("strong",{children:"Founding-Member pricing"})," (limited program, 30% off for 24 months). The 14-day annual refund window above applies to the discounted amount actually charged. Founding-Member pricing is tied to your initial uninterrupted subscription; canceling and later re-subscribing does not preserve the locked Founding rate."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Nonprofit (NFP) pricing"})," (20% off once we verify your organization's 501(c)(3) status from its IRS determination letter; a fiscally sponsored group qualifies with its sponsor's determination letter and its sponsorship agreement). The 14-day annual refund window applies to the discounted amount actually charged. If nonprofit status cannot be verified or is later revoked, the discount may be discontinued at the next renewal; we will not retroactively claw back already-applied discounts."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Custom or enterprise pricing."})," Custom or enterprise agreements may set different cancellation and refund terms in the applicable order form, which control over this policy."]})]}),e.jsx("p",{className:"mt-3",children:"Promotional discounts are not redeemable for cash."})]}),e.jsxs("section",{id:"plan-changes",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Plan changes"}),e.jsxs("ul",{className:"list-disc pl-6 space-y-1",children:[e.jsxs("li",{children:[e.jsx("strong",{children:"Upgrades"})," take effect immediately; the price difference is prorated for the remainder of the current period by Stripe."]}),e.jsxs("li",{children:[e.jsx("strong",{children:"Downgrades"})," take effect immediately, and Stripe credits the unused balance of your current plan toward future invoices. If your usage exceeds the lower plan's limits (for example, the number of ensembles), reduce usage before downgrading."]})]})]}),e.jsxs("section",{id:"data",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Your data after cancellation"}),e.jsxs("p",{children:["You can export your organization's data at any time (CSV export is available on all plans). Canceling a subscription does not by itself delete your data. An account closed at your request is kept for ",e.jsx("strong",{children:"90 days"})," so it can be restored or exported, and then permanently deleted. An account that became read-only when its trial or subscription ended and then went unused is closed after an emailed notice and permanently deleted 30 days after closing. Both are subject to retention",e.jsx("strong",{children:" required for legal, tax, or accounting compliance"})," (which may extend retention of invoice and financial records for the peri

1od required by applicable law, typically up to 7 years in the United States). See the Data Retention section of our"," ",e.jsx(n,{to:"/privacy",className:"text-accent hover:underline",children:"Privacy Policy"}),"."]})]}),e.jsxs("section",{id:"chargebacks",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Chargebacks"}),e.jsxs("p",{className:"mb-3",children:["If you have a billing concern, please contact us first at"," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-accent hover:underline",children:"[email protected]"})," — we resolve the large majority of issues quickly. Initiating a chargeback without contacting us may result in suspension of the account pending resolution, after notice."]}),e.jsxs("p",{children:["An unresolved chargeback is treated as ",e.jsx("strong",{children:"non-payment"})," under our"," ",e.jsx(n,{to:"/terms",className:"text-accent hover:underline",children:"Terms of Service"}),", and any fees we incur on a dispute resolved in our favor may be charged to the account."]})]}),e.jsxs("section",{id:"contact",children:[e.jsx("h2",{className:"text-lg font-bold text-primary mb-3",children:"Contact Us"}),e.jsxs("p",{children:["Billing questions:"," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-accent hover:underline",children:"[email protected]"}),e.jsx("br",{}),"General support:"," ",e.jsx("a",{href:"mailto:[email protected]",className:"text-accent hover:underline",children:"[email protected]"})]})]})]}),e.jsx("div",{className:"mt-12 pt-8 border-t border-gray-200",children:e.jsx(n,{to:"/",className:"text-accent hover:underline text-sm",children:"← Back to home"})})]})]})});export{r as default};