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591 592 <div class="rsuChatbotPopup__header"> 593 <div class="rsuChatbotPopup__titleGroup"> 594 <h3 class="rsuChatbotPopup__title">Georgie Poppien</h3> 595 <span class="rsuChatbotPopup__badge">AI</span> 596 </div> 597 <button type="button" class="rsuBtn rsuBtn--icon-only rsuBtn--sm margin-0 jsChatbotCloseBtn" aria-label="Close popup"><i class="icon icon-cross color-white" aria-hidden="true" ></i></button> 598 </div> 599 <div class="rsuChatbotPopup__body"> 600 601 602 <div class="rsuChatConsent jsChatConsent"> 603 <p class="rsuChatConsent__body">You are about to initiate a chat with an AI assistant (not a person).</p> 604 <p class="rsuChatConsent__body">By clicking âAgree and start chattingâ, you agree to the collection, recording, storage and processing of this chat communication as outlined in our <a href="/About-Us/Privacy-Policy" target="_blank">Privacy Policy</a>.</p> 605 <button type="button" class="rsuBtn rsuBtn--primary rsuBtn--full-width margin-0 jsChatConsentAgree">Agree and start chatting</button> 606</div> 607 608<div class="rsuChatInterface__active jsChatActive" hidden="hidden"> 609 <div class="rsuChatbot__messages jsChatMessages" style=""></div> 610 611 <div class="rsuAiInput" data-skip-auto-init="T"> 612 <img src="https://d368g9lw5ileu7.cloudfront.net/img/chatbot/rsu-ai-icon.bO2_l5.png" class="rsuAiInput__icon" alt="" /> 613 <textarea class="rsuAiInput__input" placeholder="Ask anything" rows="1" aria-label="Ask anything"></textarea> 614 <button type="button" class="rsuBtn rsuBtn--rsuThemed rsuBtn--sm rsuAiInput__submit" aria-label="Send message"><i class="icon icon-arrow-up margin-0" aria-hidden="true" ></i></button> 615 </div> 616 617 618 </div> 619 </div> 620</div> 621
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622 623 624 625<h2>Privacy Policy</h2> 626<span class="note">Last Updated 09/13/2026</span> 627<hr/> 628<div class="bs4-row"> 629 <div class="col-md-12"> 630 <p> 631 RunSignup, Inc., doing business as RunSignup, BikeSignup, TriSignup, SkiSignup, PaddleSignup, AdventureSignup, TicketSignup and GiveSignup (collectively, â<b>RunSignup</b>â, âusâ, âweâ, or âourâ) operates runsignup.com, bikesignup.com, trisignup.com, skisignup.com, paddlesignup.com, adventuresignup.com, ticketsignup.io and givesignup.org, or through a mobile application or other cloud-based platform which we may make available for your use (collectively, the â<b>Site</b>â). 632 This Privacy Policy informs you of our policies regarding the collection, use and disclosure of information we receive from users of the Site. Your use of the Site will constitute your acknowledgement of your consent to abide and be bound by the Privacy Policy. 633 </p> 634 <h3>Our Commitment to Privacy</h3> 635 <p> 636 Thank you for using RunSignup. 637 RunSignup is pleased to provide registration and related services for your endurance event, membership services for your organization, and/or tickets for other events on our Site (our â<b>Services</b>â provided via our Site for your â<b>Event</b>â). 638 Your privacy is important to us. 639 Because of this, we prefer to take a minimalistic approach to collecting information from you. 640 We <b>do not</b> save any credit card information on our servers, and we <b>do not</b> sell your information or share it with anyone other than: (a) the sponsoring organization (sometimes referred to as the Event Owner) and the Event Director (collectively, the â<b>Event Organization</b>â) for the Events that you register for through RunSignup, and (b) as otherwise expressly described in this Privacy Policy. 641 We also <b>do not send</b> any mass emails and we never share credit card information with the Event Organization. 642 </p> 643 <p> 644 Please note that the Event Organization administers and oversees the Race and can seek additional information and Content (defined in the âInformation We Collectâ section below) from you through the use of our Site or through a separate data collection method. 645 The Event Organization also can control who may access the information and Content collected for their Race and posted or maintained on our Site and, in this regard, may provide certain individuals and third parties (such as the timer for your Race), and the public, with access to such information and Content. 646 We do not control, and are not responsible for, the policies and practices of the Event Organization, or the conduct of other users or participants which the Event Organization gives access to our Site, with respect to their handling of your information and Content. 647 For information about the Event Organizationâs practices and policies, please contact them. 648 </p> 649 <h3>The Information We Collect</h3> 650 <p> 651 When you register for a race Event on RunSignup using any of our sites other than TicketSignup or GiveSignup you can register yourself or someone else as a user of our website, and/or signup for a race Event. 652 On those Site pages, we will collect information about you including but not limited to: <i>Name, Address, E-mail Address, Phone Number, Date of Birth (used for race categories only), and Gender (also used for race categories)</i> (Collectively â<b>Profile Information</b>â) for those people who register as a user or sign up for a race Event on our Site. 653 Your Profile Information is stored on a permanent profile on our Site that can be used by you to register for future race Events on RunSignup. 654 We store this information to be able to better interact with you when you use our site, including providing support to you and to be able to keep track of Events you have signed up for and any related results. 655 When completing your profile on RunSignup you can select a box, which will allow you to be shown as âanonymousâ in public participant and race results published by RunSignup. 656 </p> 657 <p> 658 If you buy a ticket to an Event on our Site, using TicketSignup or GiveSignup (âTicket Purchasersâ) we may collect less information from you depending upon the need of the Event Organization to properly manage the Event. 659 For instance, we may only ask for your name and email address to confirm your ticket purchase or the Event Organization may ask for additional information such as information for individual ticket holders if they need this information to properly manage the Event. 660 Information about Ticket Purchasers is not shown in publicly available listings on the Site. 661 </p> 662 <p> 663 We will also store: (a) information collected by the Event Organization, which may include some or all of your Profile Information and/or additional information which the Event Organization chooses, in their discretion, to collect; and (b) the lists and reports of participants for races, which may include (at the election of the Event Organization) some or all of the information described
663in (a) above (collectively, the â<b>Event Data</b>â). 664 In addition, we will store your ID and password (â<b>login credentials</b>â) that permits you to access your account on our Site. 665 You should not share your login credentials with third parties. 666 </p> 667 <p> 668 We will collect credit card information from you at the time of the transaction for the purpose of completing transactions to register for Events. 669 We will not store that credit card information on our servers or on the Site. 670 The credit card information is sent directly, via secure means, to a trusted third party-operated payment service to complete a registration transaction. 671 You can request to have your credit card information stored and only then do we store your credit card information with a trusted third party-operated online credit card vault storage company and not on our servers or on the Site. 672 We confirm that these third parties have been certified as meeting high-level security standards as published by the Payment Card Industry Security Standards Council. 673 </p> 674 <p> 675 The Event that you participate in may collect and store on our Site your name, voice and images of you (also sometimes referred to as your likeness) in photographs, motion pictures, results, publications or any other print, videographic or electronic recording of the Event (collectively, âContentâ). 676 You agree and consent that: (x) we may store, use and display the Content on our Site in connection with the provision of our Services in support, and the accompanying promotion, of your Event; and (y) the Content may be used by the Event Organization for the sale of those images to participants in their Events and for the marketing and promotion of such Events which they may sponsor. 677 </p> 678 <div class="margin-l-25"> 679 <h4>Information We Automatically Collect</h4> 680 <p> 681 Like many site operators, we collect information that your browser sends whenever you visit our Site (âLog Dataâ). 682 This Log Data may include information such as your deviceâs Internet (âIPâ) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 683 Your devices may also transmit information about the type of device, information regarding your location and operating system, and identifiers associated with the device, and we collect this information. 684 We will use Log Data and the above-described device-generated information to manage, operate and improve the Site and will not share or distribute such information to any third party other than the Event Organization, except as otherwise expressly described in this Privacy Policy. 685 </p> 686 <p> 687 In addition, we may use third party services such as Google Analytics or develop our own tools that collect, monitor and analyze the collected information. 688 For example, Google Analytics may be used to measure traffic or track visitor activity on the Site. 689 We use this information to analyze and improve the usage of our Services and the type of information displayed to Site users so that we can better serve those interested in our Services. 690 Google Analytics and other third party analytics services do not reveal to us your name or other personally identifying information. 691 </p> 692 <p> 693 If you enable a âdo not trackâ signal or similar mechanism relating to the tracking of browsing activities, we do not have practices or protocols to honor or respond to such requests. 694 However, we only collect the types of information otherwise described in this Privacy Policy. 695 </p> 696 <h4>Cookies</h4> 697 <p> 698 Cookies are files with small amounts of data, which may include an anonymous unique identifier. 699 Cookies are sent to your browser from a web site and stored on your computerâs hard drive. 700 </p> 701 <p> 702 Like many sites, we use cookies to collect information to enable us to more efficiently interact with you, and to operate and improve the Site and our Services. 703 For example, cookies help us with things like remembering your user name for your next visit, understanding how you are using our Services, and improving our Site and Services based on that information (essential purposes).
704 We also use cookies for non-essential purposes like analytics and marketing that some of our Events may use to contact you about Events that they may offer. 705 You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. 706 However, if you do not accept cookies, you may not be able to use some portions of our Site. 707 You can turn off non-essential cookies by using the opt-out button provided beneath the privacy policy on this page. 708 </p> 709 <h4>AI Services</h4> 710 <p> 711 Our Site may offer AI-powered services in the following contexts: 712 </p> 713 <p> 714 (a) for general customer support about RunSignup and our Services, such as through our Help Center (a âSupport Chatâ)<br/> 715 (b) on an Event page, to help answer questions about that specific Event (an âEvent Chatâ)<br/> 716 (c) to generate text, provide data analysis, or take a configuration action regarding an Event based on a userâs natural language request (an âEvent Assistantâ) 717 </p> 718 <p> 719 Your conversations with our AI-powered services include your requests and the resulting responses. 720 We also collect, record, and store the messages you send and receive, along with related information such as the date and time of your conversation, identifying information such as your RunSignup username or originating IP address if known and the page of the Site you were using (collectively, âAI Communicationsâ). 721 </p> 722 <p> 723 In the context of a Support Chat, your AI Communications are transmitted to and processed by Poll the People, Inc (DBA CustomGPT), a third-party artificial intelligence service provider that assists us in operating the Support Chat service only. 724 That provider processes your Chat Communications on our behalf and is contractually required to protect your information consistent with this Privacy Policy and to use it only to provide the Chatbot service to us. 725 The Support Chat service communicates with OpenAI Inc, the provider of the LLM that generates responses. 726 Your AI Communications are not used by the LLM provider to train their models. 727 </p> 728 <p> 729 In the context of the Event Chat and Event Assistants, your AI Communications are transmitted to and processed by Amazon Web Services. 730 In order to analyze data and provide responses, Amazon Web Services licenses LLMs from top tier providers and operates them inside the Amazon Web Services infrastructure. 731 Our contractual agreements with Amazon Web Services provide that your AI Communications are never shared with the end LLM vendors or used to train AI models. 732 </p> 733 <p> 734 Please do not share credit card numbers, passwords, or other sensitive account information within any AI Communications. 735 Our services are not designed to request this type of information, and we are not responsible for information you voluntarily disclose in an AI Communication beyond what we ask for. 736 </p> 737 <p> 738 We review AI Communications for customer support, troubleshooting, quality assurance, and to improve the accuracy and performance of our Services. 739 </p> 740 <p> 741 If your AI Communications are part of an Event Chat, we also share them with the Event Organization for that Event. 742 The Event Organization uses Event AI Communications to help train the Event Chatbot and improve its answers to common questions asked about their Event. 743 We do not share an Event Organizationâs Event AI Communications with any other Event Organization. 744 </p> 745 <p> 746 If your AI Communications are part of a Support Chat â meaning you contacted the Chatbot for general RunSignup customer support rather than through a specific Event page â they are not shared with any Event Organization and are used only by RunSignup as described in this section. 747 </p> 748 <p> 749 We retain AI Communications indefinitely. 750 </p> 751 <p> 752 By starting a conversation with any of our AI Services, you acknowledge and consent to the collection, recording, storage, and processing of your AI Communications as described in this section â including, for an Event Chat, sharing with the Event Organization for that Event, and, in all cases, transmission to our third-party AI service provider(s). 753 If you do not wish to consent, please do not use the service; you may instead contact us at
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753 for assistance. 754 Where applicable law requires all parties to a communication to consent before it is recorded, your affirmative acknowledgment before beginning a Chatbot conversation, as prompted on our Site, serves as that consent. 755 </p> 756 </div> 757 758 <h3>The Way We Use Information</h3> 759 <p> 760 We use the information you provide about yourself and others when registering for an Event <b>only</b>Â to complete the registration for that Event. 761 We do not share this information with outside parties except for the Event Organization for your Event. 762 </p> 763 <p> 764 We use return email addresses to answer the emails we receive. 765 Such addresses are not used for any other purpose, and are not shared with outside parties. 766 We will not use your email address to market Events or other services directly to you and we will not distribute your personally identifiable information to anyone other than to the Event Organization for the Event that you register for on our Site and as otherwise described in this Privacy Policy. 767 </p> 768 <p> 769 In addition to the other uses described herein, we may use the information we collect from you in the following ways: 770 </p> 771 <ul class="fs-md-1"> 772 <li>To respond to your questions and requests;</li> 773 <li>To allow us to provide customer support in connection with our Services;</li> 774 <li>To process your transactions;</li> 775 <li>To operate our Site and provide our Services in order to administer and facilitate your Race (for example, to facilitate your registration and event services, post results and provide Race information to you)</li> 776 <li>Comply with laws, regulations, legal processes and law enforcement requirements;</li> 777 <li>To optimize or improve our Services;</li> 778 <li>To send out service announcements, such as if there are technical issues impacting the Service.</li> 779 <li>To communicate with you about your account or transactions with us and send you information about the operation of our Site or changes to our policies; and</li> 780 <li>To detect, investigate and prevent activities that may violate our policies or be illegal.</li> 781 </ul> 782 <p> 783 We will never use or share the personally identifiable information provided to us online in ways unrelated to the ones described in this Privacy Policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. 784 </p> 785 <p> 786 It is important to note that the Event that you register for may use your personally identifiable information to contact you for the purpose of completing your registration, managing and operating the Event, marketing to you for other Events that they manage and for other purposes consistent with their policies and practices. 787 Any marketing emails on behalf of an Event or directly from the Event Organization should provide you with an option for you to opt out of receiving future marketing emails from that event. 788 If you would like to be removed from ALL RunSignup email marketing communications regardless of event you can globally unsubscribe at <a href="/GlobalUnsubscribe">https://runsignup.com/GlobalUnsubscribe</a>. 789 If you would like to opt out from the use of your information directly by the Event Organization or would like other information about how the Event Organization uses your data outside of RunSignup, please contact your Event Organization. 790 </p> 791 792 <h3>Sharing Your Information With Third Parties</h3> 793 <p> 794 We do not sell, trade, or otherwise transfer to outside parties your personal information, except to your Event Organization (as noted above, your Event Organization may elect to share such information with timers and others) and as otherwise described in this Privacy Policy. 795 See the âAI Servicesâ section above for a description of how your AI Communications are shared with our AI service provider(s). 796 Without providing notice to you, we may disclose your personal information to website hosting partners, affiliates, service providers, contractors and other parties who assist or support us in: (i) operating our Site and providing our Services (including where we âoutsourceâ the hosting of the Site to a trusted third party contractor); and (ii) conducting our business in connection with the provision of Services to you (such as payment processing and data storage), or in otherwise servicing you. 797 Also, without providing notice to you, we may contract with trusted third parties to provide complementary products or services which are integrated or interfaced with our Site (for example, we may share your IP address with your Event Organizer which may, in turn, utilize a third party application to post information regarding a future Event on your browser via your IP address) and such third parties may require access to your personal information in order to effectively provide the complementary products or services to you. 798 In all cases, the parties described above will be required to agree to only use your personal information for purposes of performing the tasks described above and to keep your personal information confidential under obligations similar to those in this Privacy Policy. 799 </p> 800 <p> 801 In addition to the above and without providing notice to you, in the event of a sale or other change of control of our company, the terms, rights and practices described
801in this Privacy Policy would be transferred to the new owner. 802 We may provide your personal information to the purchaser so that you may continue the relationship or business with our products and us. 803 </p> 804 <p> 805 We may also release your personal information (without notice to you) when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or othersâ rights, property, or safety, including in the event that we utilize a trusted third party to assist our investigation into the fraudulent or other improper use of our Site. 806 </p> 807 <h3>Data Security</h3> 808 <p> 809 Our goal is to protect the personally identifiable information that you provide to us in the course of your use of our Services. 810 We have put in place appropriate physical, administrative and technical procedures that are reasonably designed to safeguard and secure the information we collect online. 811 Security safeguards utilized at applicable stages during the collection, transmission and storage of personally identifiable information include data encryption, firewalls, data use and access limitations and physical access controls. 812 However, despite our diligent efforts, no commercial method of information transfer over the Internet or electronic data storage is 100% secure and we cannot guarantee such absolute security. 813 </p> 814 815 <h3>De-personalized Data</h3> 816 <p> 817 We may aggregate certain information we maintain with information about other individuals in a manner that does not disclose personal information specific to an individual and/or we may remove characteristics that would otherwise be personally identifying. 818 In either case, we are de-personalizing the information. 819 We shall be free to utilize all de-personalized information in any way (including providing such information to other parties for marketing, advertising or other uses) and, unless otherwise required by law, de-personalized information shall not be bound by the terms of this Privacy Policy. 820 As always, RunSignup will comply with all applicable laws and governing regulations in the collection, use and disclosure of personally identifiable information. 821 </p> 822 823 <h3>Links to Third Party Sites</h3> 824 <p> 825 In an attempt to provide you with increased value, we may include third party links on our Site. 826 These linked sites have separate and independent privacy policies. 827 We do not control and, therefore, have no responsibility or liability for the content and practices of these linked sites. 828 Nonetheless, we welcome any feedback about these linked sites (including if a specific link does not work). 829 </p> 830 831 <h3>Our Commitment to Childrenâs Privacy</h3> 832 <p> 833 Our Site and Services are a general audience website and are not specifically directed for use by children under the age of 13. 834 However, we recognize that children may be eligible to participate in Events listed on our site and protecting the privacy of the very young is important. 835 For that reason, we do not knowingly allow anyone under the age of 18 to register for an Event or create a Profile on our Site. 836 Only parents or guardians may register for an Event or create a Profile for children under the age of 18. 837 As part of the registration process we ask the individual registering a participant for an Event to confirm they are the parent or guardian of any registrants under the age of 18 and that they have consented to the collection of information for registrants under the age of 13. 838 </p> 839 <p> 840 Please see the paragraphs titled â<b>The Information We Collect</b>â and â<b>The Way We Use Information</b>â to understand what information we collect and how it is used. 841 </p> 842 <p> 843 We will not intentionally communicate directly with children under the age of 13. 844 When there is a need to communicate with children under the age of 13 for the acceptable purposes under this policy (for instance to confirm a race registration) we will use the email address of the parent, guardian or adult who has created the Profile or registered the child for a race. 845 Additionally whenever a childâs name appears in a public place on our site (for instance with their race results) the name will be truncated to first initial and last name and will not be shown with other identifying information like the
845ir street address. 846 </p> 847 <p> 848 Additionally, the Event Organization may elect to take photos or videos of participants in their Events that may include children under the age of 13 who are participating in the Event. 849 If so, we will inform the Event Organization that only parents, guardians or adults (and not any child under the age of 13) are authorized to upload such photos to our Site. 850 Please check with your Event Organization if you have any questions regarding their policies or practices regarding this topic. 851 </p> 852 853 <h3>How You Can Access or Correct Your Information</h3> 854 <p> 855 If you have signed up for an event that required the creation of a profile, you can access all your Personal Information that we collect online and maintain it, update it or correct it by Editing Your Profile after signing in. 856 We use this procedure to better safeguard your information. 857 If you have any questions regarding your attempts to correct or update your information, please contact us at
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857. 858 You may not update your Profile with the Personal Information of another person to âtransferâ your Profile or a registration to a Race. 859 </p> 860 861 <h3>Event Directors</h3> 862 <p> 863 Event owners who use our Services enter into an agreement with us under which they agree that they will not resell or use your personal information for any purposes other than those described in this Privacy Policy, which includes the facilitation and administration of your Event. 864 By way of example, the Event owner may use your name in connection with the administration and support of the Event and to market and promote the Event as well as future events sponsored by such owner. 865 </p> 866 867 <h3>Use By Non-US Residents</h3> 868 <p> 869 The Site is operated in the United States under United States law. 870 We do not intentionally offer goods and services to individuals outside of the United States. 871 If you reside in another country, please be aware that any information you provide to us will be collected and stored in the United States or other countries that may have data privacy laws that are less protective than the laws where you reside. 872 </p> 873 874 <h3>Facebook Fundraisers Privacy Policy</h3> 875 <p> 876 The RunSignup Facebook Fundraisers integration allows fundraisers to sync their RunSignup fundraisers with Facebook Fundraisers. 877 Once users have posted their RunSignup fundraisers to Facebook, they may accept donations to their fundraiser both on RunSignup and on Facebook, as well as share their fundraisers with their Facebook network. 878 </p> 879 <div class="margin-l-25"> 880 <h5>Organizations</h5> 881 <p> 882 Nonprofit organizations which have enabled Facebook payments within Facebook may provide their Facebook page ID to RunSignup to enable the Facebook Fundraisers integration. 883 Once enabled, Facebook users may sync their RunSignup fundraisers with Facebook Fundraisers, allowing users to raise funds on both RunSignup and Facebook with a single fundraiser event that remains in sync between both platforms. 884 Nonprofit organizations can disable this integration by removing their Facebook page ID from their RunSignup dashboard. 885 </p> 886 <h5>Individuals</h5> 887 <p> 888 Individuals who are raising funds in a RunSignup fundraising event which has enabled the Facebook Fundraisers integration, will be allowed to post their RunSignup fundraisers to Facebook. 889 This will create a Facebook Fundraiser using the information provided in the usersâ RunSignup fundraiser, and will post the fundraiser to usersâ Facebook feeds. 890 Individuals who wish to disable this integration may delete their RunSignup fundraiser through the âFundraisingâ tab in their RunSignup profiles, or by deleting their Facebook Fundraiser on Facebook. 891 Deleting the usersâ RunSignup fundraiser will also remove all of a usersâ Facebook information from within the RunSignup site. 892 </p> 893 <p> 894 RunSignupâs Facebook Fundraisers integration on our site does not collect or use any personal information beyond supporting the integration with Facebook Fundraisers. 895 If you have additional questions about requesting deletion of your Facebook Fundraisers information, please contact
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895. 896 </p> 897 </div> 898 899 <h3>Change to the Privacy Policy</h3> 900 <p> 901 This privacy policy is effective as of 04/01/2025. 902 We reserve the right to update or change our policy at any time and you should check this Privacy Policy periodically for any change. 903 Your continued use of the Site or the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy. 904 </p> 905 906 <h3>How to Contact Us</h3> 907 <p> 908 Should you have other questions or concerns about these privacy policies or would like to submit a request for information pursuant to the California Consumer Privacy Act of 2018 or any other federal or stateâs consumer privacy laws, you should first view your profile on RunSignup, which is where we store all the data we have collected about you. 909 If you still have a question, you can email us at
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