1"use strict";(globalThis.webpackChunkbitpart_docs=globalThis.webpackChunkbitpart_docs||[]).push([[5882],{88667(e,n,t){t.r(n),t.d(n,{assets:()=>a,contentTitle:()=>c,default:()=>h,frontMatter:()=>i,metadata:()=>o,toc:()=>l});const o=JSON.parse('{"id":"bit.ctrl/Troubleshooting/connection-issues","title":"Connection Issues","description":"What to check when a camera won\'t connect or keeps dropping.","source":"@site/docs/bit.ctrl/Troubleshooting/connection-issues.md","sourceDirName":"bit.ctrl/Troubleshooting","slug":"/bit.ctrl/Troubleshooting/connection-issues","permalink":"/docs/bit.ctrl/Troubleshooting/connection-issues","draft":false,"unlisted":false,"tags":[],"version":"current","sidebarPosition":1,"frontMatter":{"sidebar_position":1},"sidebar":"tutorialSidebar","previous":{"title":"Troubleshooting","permalink":"/docs/category/troubleshooting"},"next":{"title":"Debug Logging","permalink":"/docs/bit.ctrl/Troubleshooting/debug-logging"}}');var r=t(74848),s=t(28453);const i={sidebar_position:1},c="Connection Issues",a={},l=[{value:"Camera won't connect",id:"camera-wont-connect",level:2},{value:"Camera not discovered",id:"camera-not-discovered",level:2},{value:"Still stuck?",id:"still-stuck",level:2},{value:"Related",id:"related",level:2}];function d(e){const n={a:"a",admonition:"admonition",h1:"h1",h2:"h2",header:"header",li:"li",ol:"ol",p:"p",ul:"ul",...(0,s.R)(),...e.components};return(0,r.jsxs)(r.Fragment,{children:[(0,r.jsx)(n.header,{children:(0,r.jsx)(n.h1,{id:"connection-issues",children:"Connection Issues"})}),"\n",(0,r.jsx)(n.p,{children:"What to check when a camera won't connect or keeps dropping."}),"\n",(0,r.jsx)(n.h2,{id:"camera-wont-connect",children:"Camera won't connect"}),"\n",(0,r.jsxs)(n.ol,{children:["\n",(0,r.jsx)(n.li,{children:"Confirm the device and camera are on the same network/subnet."}),"\n",(0,r.jsxs)(n.li,{children:["Verify the camera's IP address in ",(0,r.jsx)(n.a,{href:"/docs/bit.ctrl/Settings/cameras",children:"Settings \u2192 Cameras"}),"."]}),"\n",(0,r.jsx)(n.li,{children:"Re-enter the username/password (passwords are not restored from backups)."}),"\n",(0,r.jsxs)(n.li,{children:["Confirm the camera's network/control settings. See the hardware\n",(0,r.jsx)(n.a,{href:"/docs/category/camera-configurations",children:"Camera Configurations"}),"."]}),"\n"]}),"\n",(0,r.jsx)(n.h2,{id:"camera-not-discovered",children:"Camera not discovered"}),"\n",(0,r.jsxs)(n.ul,{children:["\n",(0,r.jsxs)(n.li,{children:["Add it manually by IP address. See ",(0,r.jsx)(n.a,{href:"/docs/bit.ctrl/Settings/cameras",children:"Settings \u2192 Cameras"}),"."]}),"\n"]}),"\n",(0,r.jsx)(n.admonition,{type:"warning",children:(0,r.jsx)(n.p,{children:"Subnet based camera discovery is a work-in-progress and may not always work depending on your particular network configuration."})}),"\n",(0,r.jsx)(n.h2,{id:"still-stuck",children:"Still stuck?"}),"\n",(0,r.jsxs)(n.p,{children:["Capture a protocol log and share it with support. See ",(0,r.jsx)(n.a,{href:"/docs/bit.ctrl/Troubleshooting/debug-logging",children:"Debug Logging"}),"."]}),"\n",(0,r.jsx)(n.h2,{id:"related",children:"Related"}),"\n",(0,r.jsxs)(n.ul,{children:["\n",(0,r.jsx)(n.li,{children:(0,r.jsx)(n.a,{href:"/docs/bit.ctrl/Multi-Camera%20&%20Connection/connection-management",children:"Connection Management"})}),"\n",(0,r.jsx)(n.li,{children:(0,r.jsx)(n.a,{href:"/docs/bit.ctrl/Troubleshooting/faq",children:"FAQ"})}),"\n"]})]})}function h(e={}){const{wrapper:n}={...(0,s.R)(),...e.components};return n?(0,r.jsx)(n,{...e,children:(0,r.jsx)(d,{...e})}):d(e)}},28453(e,n,t){t.d(n,{R:()=>i,x:()=>c});var o=t(96540);const r={},s=o.createContext(r);function i(e){const n=o.useContext(s);return o.useMemo(function(){return"function"==typeof e?e(n):{...n,...e}},[n,e])}function c(e){let n;return n=e.disableParentContext?"function"==typeof e.components?e.components(r):e.components||r:i(e.components),o.createElement(s.Provider,{value:n},e.children)}}}]);
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