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1<!DOCTYPE html><html lang="en"><head><meta charSet="utf-8"/><meta name="viewport" content="width=device-width"/><title>About Us - 24hrdoc</title><meta name="description" content="Learn about 24hrdoc, a trusted telehealth provider offering 24/7 virtual doctor visits, medical advice, and fast prescriptions, accessible anytime, anywhere."/><link rel="canonical" href="https://www.24hrdoc.com/about"/><meta property="og:image" content="https://www.24hrdoc.com/_next/image?url=%2Fassets%2Fimages%2Fnew%2FtransformXL.png&amp;w=640&amp;q=80"/>
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7      "name": "How does the 24hrdoc work?",
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10        "text": "It is a simple and fast process. You just select the medical condition you need to consult and that is available on our website, then, answer the questions about your health, and send the information to be reviewed by our providers. In some cases, it will be necessary to obtain more details about your medical condition and we will request information through a phone call or text message. Finally, we will send the prescription directly to the pharmacy for your convenience."
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26        "text": "To use the 24hrdoc online service, you must create an account. Once you have an account, you can access all of the resources available through your account. You can also ask questions using the Ask A Question function or chat with a doctor directly using our live support system."
27      }
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31      "name": "Is there a fee for using the 24hrdoc online service?",
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34        "text": "We do have a fee and it's on each of our conditions and it's paid before any visit. There is some nominal cost for each treatment that you will opt for. You can find more information about costs and fees by contacting us."
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39      "name": "What if my pharmacy does not have my medication?",
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42        "text": "If this happens, you should contact us immediately. We will be happy to help you solve this problem by forwarding the prescription to other pharmacies so that you can receive your medication as soon as possible."
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66        "text": "Patients can obtain medical care from doctors and other healthcare providers located afar, thanks to the rapidly expanding field of telehealth services. Virtual doctor visits, online doctor chats, and electronic medical records are common telehealth services. One of the most popular telehealth services for online medical consultations."
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71      "name": "Is your service fee refundable?",
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74        "text": "After the service is rendered, you may not request a refund. Professional fees are nonrefundable once the medical care has been performed or the prescription has been issued. We will be available to re-evaluate or rectify any problems that have arisen with your case and we will be happy to assist you in resolving them."
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82        "text": "Doctors can diagnose and treat a wide range of medical conditions that you can find in a detailed list on our website. Some illnesses or injuries require a visit directly to the office such as broken bones, severe burns, or emergency conditions to receive safe and appropriate treatment."
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91      }
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98        "text": "At 24hrdoc, we tailor each treatment plan to meet the unique health needs and conditions of our patients. Our clinicians evaluate your symptoms and their severity to determine the most suitable treatment approach, which may include professional medical advice, prescriptions, over-the-counter medications, home remedies, lab tests, referrals, and emergency care recommendations. Refunds are not provided for services that do not include a prescription medication, as the treatment recommendations are made with your best health interests in mind."
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&amp; save</a><div class="dropdown"><button type="button" id="dropdown-basic-button" aria-expanded="false" class="navLinkLarge dropdown-toggle btn btn-success">More</button></div></div><div class="col"><div class="userSignUp row"><div class="col-md-auto"><button class="signUpBtnLg"><a role="button" class="nav-link" tabindex="0" href="#">Sign Up</a></button></div></div></div></div></header></div><div class="homepageModals"></div><main class="wrapper flex-grow-1 mainBody"><main class="aboutNew"><section class="tw-w-full tw-bg-[#FBFBFB] tw-py-8 lg:tw-py-16"><div class="tw-mx-auto tw-w-[92%] lg:tw-w-[83%] 2xl:tw-w-[90rem]"><div class=" tw-flex tw-flex-col tw-gap-y-8 tw-w-full "><h1 class="tw-m-0 tw-text-4xl tw-font-semibold lg:tw-text-center XL:tw-text-5xl">About <span class="gradientText">Us</span></h1><p class="tw-m-0 tw-text-[#5F5F5F] lg:tw-text-center">At 24HrDOC, we provide seamless access to telehealth services 24/7. Get expert<br class="tw-hidden lg:tw-block"/> medical advice, virtual consultations, and immediate prescriptions, all at your<!-- --> <br class="tw-hidden lg:tw-block"/>convenience</p></div></div></section><section class="tw-w-full tw-py-8 lg:tw-py-16"><div class="tw-mx-auto tw-w-[92%] lg:tw-w-[83%] 2xl:tw-w-[90rem] tw-flex tw-flex-col tw-gap-y-8"><div class="px-0 px-lg-3 container-fluid"><div class="tw-mb-8 row"><div class="col-lg-7 col-12"><h2 class="tw-m-0 tw-font-semibold tw-text-4xl XL:tw-text-5xl tw-leading-[56px]">Transforming Healthcare<br class="tw-hidden 2xl:tw-block"/> Through<!-- --> <span class="gradientText">Compassion &amp; Technology</span></h2></div><div class="tw-mt-8 lg:tw-mt-0 col-lg-5 col-12"><p class="tw-m-0 tw-text-[#5F5F5F]">Welcome to 24HrDOC. An esteemed telehealth platform accredited by the National Committee for Quality Assurance (NCQA). With pride, we extend quick and dependable online medical services across the USA, establishing ourselves as a trusted brand within the industry. Our unwavering dedication is directed towards offering you and your family unparalleled online health care services through our virtual doctors.</p></div></div><div class="tw-mb-8 row"><div class="tw-relative col"><div class="position-relative tw-w-full tw-h-[466px] lg:tw-h-[550px]"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="A focused telehealth doctor in a white coat works on a laptop at a desk, using a tablet." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" class="tw-rounded-2xl" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover;object-position:center 15%"/><noscript><img alt="A focused telehealth doctor in a white coat works on a laptop at a desk, using a tablet." sizes="100vw" srcSet="/_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=640&amp;q=75 640w, /_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=750&amp;q=75 750w, /_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=828&amp;q=75 828w, /_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=%2Fassets%2Fimages%2Fv2%2FaboutUs.png&amp;w=3840&amp;q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover;object-position:center 15%" class="tw-rounded-2xl" loading="lazy"/></noscript></span></div></div></div><div class="row"><div class="tw-mb-8 lg:tw-mb-0 col-lg-5 col-12"><p class="tw-m-0 tw-text-[#5F5F5F]">Bid farewell to the era of prolonged waiting times. With our 24-hour telehealth services, we have revolutionized how you experience medical care. Gain instant remote access to compassionate care, expert medical advice, and personalized treatment plans, delivered by our skilled specialists. Engage with our 24-hour online doctor consultation through our intuitive chat feature or in-depth video consultations.</p></div><div class="col-lg-6 col-12 offset-lg-1"> <p class="tw-m-0 tw-text-[#5F5F5F]">Our commitment goes beyond just consultations. Dive into our patient forum, a vital source of ideas and advice that supports holistic wellness. Through our virtual medical center, you can get an online health asse
102ssment or a medical diagnosis online. Become part of a community dedicated to well-being, easily accessible from anywhere.</p></div></div></div></div></section><section class="tw-w-full tw-py-8 lg:tw-py-16"><div class="tw-mx-auto tw-w-[92%] lg:tw-w-[83%] 2xl:tw-w-[90rem]"><div class="container-fluid"><div style="border:1px solid #D9D9D9;border-radius:0.5rem" class="tw-mb-6 tw-p-8 lg:tw-p-16  row"><div class="tw-mb-6 lg:tw-mb-0 col-lg-6 col-12"><h2 class="tw-text-2xl lg:tw-text-4xl tw-font-medium">Our <span class="gradientText">Vision</span></h2></div><div class="col-lg-6 col-12"><p class="tw-m-0 tw-text-[#5F5F5F] lg:tw-text-lg">We aim to advance telemedicine as a dependable option in medical care. Our goal is to reach and serve diverse<!-- --> <!-- -->communities by making healthcare more accessible. We are<!-- --> <!-- -->dedicated to refining our methods and providing convenient,<!-- --> <!-- -->efficient online medical services to everyone. Throughout this<!-- --> <!-- -->journey, our commitment is steadfast—we are your dedicated<!-- --> <!-- -->partner in holistic well-being, ensuring the best telehealth and medical consultation experiences.</p></div></div><div style="border:1px solid #D9D9D9;border-radius:0.5rem" class="tw-mb-6 tw-p-8 lg:tw-p-16  row"><div class="tw-mb-6 lg:tw-mb-0 col-lg-6 col-12"><h2 class="tw-text-2xl lg:tw-text-4xl tw-font-medium">Our <span class="gradientText">Mission</span></h2></div><div class="col-lg-6 col-12"><p class="tw-m-0 tw-text-[#5F5F5F] lg:tw-text-lg">Our mission is to enhance remote medical care quality, ensuring comprehensive patient coverage. We address health concerns with timely, specialized diagnoses and implement innovative techniques for top-tier treatments, promoting healthier lives. Our commitment is to deliver exceptional care through 24-hour telehealth services, expert online medical consultation, and advanced telehealth technologies.</p></div></div><div style="border:1px solid #D9D9D9;border-radius:0.5rem" class="tw-mb-6 tw-p-8 lg:tw-p-16  row"><div class="tw-mb-6 lg:tw-mb-0 col-lg-6 col-12"><h2 class="tw-text-2xl lg:tw-text-4xl tw-font-medium">Our <span class="gradientText">Goal</span></h2></div><div class="px-0 px-lg-3 col-lg-6 col-12"><div class="tw-flex tw-flex-col tw-gap-y-6"><ul class="tw-p-0 tw-list-none tw-flex tw-flex-col tw-gap-y-4"><li class="tw-flex tw-items-center tw-gap-x-2"><div style="border:3px solid #195D9D" class="tw-w-4 tw-h-4 tw-rounded-full tw-flex-shrink-0"></div><span class="tw-m-0 tw-text-[#5f5f5f]">As a united team, we endeavor to achieve optimal outcomes.</span></li><li class="tw-flex tw-items-center tw-gap-x-2"><div style="border:3px solid #195D9D" class="tw-w-4 tw-h-4 tw-rounded-full tw-flex-shrink-0"></div><span class="tw-m-0 tw-text-[#5f5f5f]">We maintain a foundation of honesty and transparency with our patients.</span></li><li class="tw-flex tw-items-center tw-gap-x-2"><div style="border:3px solid #195D9D" class="tw-w-4 tw-h-4 tw-rounded-full tw-flex-shrink-0"></div><span class="tw-m-0 tw-text-[#5f5f5f]">Quality care is our hallmark, defined by our high-standard telehealth treatment.</span></li></ul><div class="tw-p-6 tw-flex tw-flex-col tw-gap-y-8 xl:tw-flex-row xl:tw-items-center xl:tw-gap-x-8 "><div class="tw-flex tw-flex-col tw-gap-y-6  xl:tw-flex-1 "><div class="tw-flex tw-flex-col tw-gap-y-2"><h2 class="tw-m-0 tw-text-xl tw-font-medium">Need help from 24hrdoc?</h2><p class="tw-m-0 tw-font-medium tw-text-[#5F5F5F]">You can start treatment without an in-office visit.</p></div><div class="about-cta"><button class="tw-w-full tw-text-sm lg:tw-text-base  tw-rounded-full tw-border-none tw-bg-black tw-py-3 tw-px-4 tw-text-white tw-flex tw-items-center tw-justify-center tw-gap-x-2 tw-whitespace-nowrap">Get treatment online<svg width="17" height="15" viewBox="0 0 17 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M16.7071 8.07039C17.0976 7.67986 17.0976 7.0467 16.7071 6.65617L10.3431 0.292213C9.95262 -0.0983109 9.31946 -0.0983109 8.92893 0.292213C8.53841 0.682738 8.53841 1.3159 8.92893 1.70643L14.5858 7.36328L8.92893 13.0201C8.53841 13.4107 8.53841 14.0438 8.92893 14.4343C9.31946 14.8249 9.95262 14.8249 10.3431 14.4343L16.7071 8.07039ZM0 7.36328V8.36328H16V7.36328V6.36328H0V7.36328Z" fill="white"></path></svg></button></div></div><div style="background:linear-gradient(to bottom right,#D5E8EE,#8BB1D1)" class="tw-relative tw-w-full xl:tw-flex-1 tw-h-[140px]  tw-rounded-2xl tw-z-10"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="Medication arranged diagonally in a repeating pattern against a solid black background" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" class="tw-rounded-2xl" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/>
102<noscript><img alt="Medication arranged diagonally in a repeating pattern against a solid black background" sizes="100vw" srcSet="/_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=640&amp;q=75 640w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=750&amp;q=75 750w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=828&amp;q=75 828w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=1080&amp;q=75 1080w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=1200&amp;q=75 1200w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=1920&amp;q=75 1920w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=2048&amp;q=75 2048w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=%2Fassets%2Fimages%2Fnew%2Fpills1.png&amp;w=3840&amp;q=75" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" class="tw-rounded-2xl" loading="lazy"/></noscript></span></div></div></div></div></div></div></div></section><div class="stepsWrapper"><div class="stepsContainer"> <div class="titleWithCta"><div class="tw-flex tw-flex-col tw-gap-y-4 tw-w-full"><p class="tw-m-0 tw-font-medium lg:tw-text-xl tw-text-[#195D9D] ">Simple 3- Steps Progress</p><div class="tw-w-full tw-flex tw-flex-col tw-gap-y-4 lg:tw-gap-y-2"> <h2 class="tw-text-[2rem] tw-font-semibold lg:tw-text-[2.75rem] tw-m-0">How it <span class="gradientText">Works</span></h2><p class="tw-m-0 tw-text-[#5F5F5F]"><p>Advanced care — without the complexity. If approved, your prescription is<br class="tw-hidden lg:tw-block"/> sent to your pharmacy for pickup often within hours.</p></p></div></div></div><div class="px-0 tw-flex tw-flex-col tw-gap-y-8 lg:tw-gap-y-16 container-fluid"><div class="g-4 row"><div class="col-lg-4"><div class="px-0  row"><div class="px-0 col-lg-12"><div class="tw-w-full tw-flex tw-flex-col tw-items-center  "><div class="stepImage "><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="step-image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain;object-position:center"/><noscript><img alt="step-image" sizes="100vw" srcSet="/_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=640&amp;q=100 640w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=750&amp;q=100 750w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=828&amp;q=100 828w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=1080&amp;q=100 1080w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=1200&amp;q=100 1200w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=1920&amp;q=100 1920w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=2048&amp;q=100 2048w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=3840&amp;q=100 3840w" src="/_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep1.png&amp;w=3840&amp;q=100" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain;object-position:center" loading="lazy"/></noscript></span></div></div></div><div class="tw-mt-8 lg:tw-mt-10 col"><div class="stepSection"><h4 class="stepTitle tw-text-center lg:tw-text-left">1<!-- -->. <!-- -->Complete a Quick Assessment</h4><p class="stepBody"><div class="tw-flex tw-flex-col tw-gap-y-2"><p class="tw-m-0 tw-text-sm tw-text-[#5F5F5F] tw-text-center lg:tw-text-left">Fill out a short form with your symptoms and basic health information so a provider can understand your needs.</p><ul class="tw-text-sm tw-text-[#5F5F5F] tw-text-center tw-list-inside lg:tw-text-left lg:tw-list-outside"><li>Takes just a few minutes</li><li>Simple, guided questions</li><li>No commitment</li></ul></div></p></div></div></div></div><div class="col-lg-4"><div class="px-0  row"><div class="px-0 col-lg-12"><div class="tw-w-full tw-flex tw-flex-col tw-items-center  "><div class="stepImage "><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="step-image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain;object-position:center"/><noscript><img alt="step-image" sizes="100vw" srcSet="/_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=640&amp;q=100 640w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=750&amp;q=100 750w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=828&amp;q=100 828w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=1080&amp;q=100 1080w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=1200&amp;q=100 1200w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=1920&amp;q=100 1920w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=2048&amp;q=100 2048w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=3840&amp;q=100 3840w" src="/_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep2.png&amp;w=3840&amp;q=100" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain;object-position:center" loading="lazy"/></noscript></span></div></div></div><div class="tw-mt-8 lg:tw-mt-10 col"><div class="stepSection"><h4 class="stepTitle tw-text-center lg:tw-text-left">2<!-- -->. <!-- --> Get reviewed by a licensed provider</h4><p class="stepBody"><div class="tw-flex tw-flex-col tw-gap-y-2"><p class="tw-m-0 tw-text-sm tw-text-[#5F5F5F] tw-text-center lg:tw-text-left">A licensed provider carefully reviews your information and determines the appropriate treatment.</p><ul class=" tw-text-sm tw-text-[#5F5F5F] tw-text-center tw-list-inside lg:tw-text-left lg:tw-list-outside"><li>Reviewed by a qualified provider</li><li>No insurance required</li><li>Treatment based on your responses</li></ul></div></p></div></div></div></div><div class="col-lg-4"><div class="px-0  row"><div class="px-0 col-lg-12"><div class="tw-w-full tw-flex tw-flex-col tw-items-center  "><div class="stepImage "><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="step-image" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain;object-position:center"/><noscript><img alt="step-image" sizes="100vw" srcSet="/_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=640&amp;q=100 640w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=750&amp;q=100 750w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=828&amp;q=100 828w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=1080&amp;q=100 1080w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=1200&amp;q=100 1200w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=1920&amp;q=100 1920w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=2048&amp;q=100 2048w, /_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=3840&amp;q=100 3840w" src="/_next/image?url=%2Fassets%2Fimages%2Fnew%2FaboutUsStep3.png&amp;w=3840&amp;q=100" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain;object-position:center" loading="lazy"/></noscript></span></div></div></div><div class="tw-mt-8 lg:tw-mt-10 col"><div class="stepSection"><h4 class="stepTitle tw-text-center lg:tw-text-left">3<!-- -->. <!-- -->Prescription Sent for Pickup</h4><p class="stepBody"><div class="tw-flex tw-flex-col tw-gap-y-2"><p class="tw-m-0 tw-text-sm tw-text-[#5F5F5F] tw-text-center lg:tw-text-left">
102If approved, your prescription is sent to your selected pharmacy and ready for pickup.</p><ul class="tw-text-sm tw-text-[#5F5F5F] tw-text-center tw-list-inside lg:tw-text-left lg:tw-list-outside"><li>Sent to your preferred pharmacy</li><li>Ready within hours (in most cases)</li><li>Clear next steps for pickup</li></ul></div></p></div></div></div></div></div><button class="tw-place-self-center lg:tw-place-self-end steps-cta tw-border-none tw-w-full lg:tw-w-max"><div class="tw-bg-black tw-text-white tw-px-4 tw-py-3 lg:tw-px-6  tw-rounded-full tw-flex tw-items-center tw-justify-center tw-gap-x-2 tw-font-medium tw-whitespace-nowrap">Get treatment online<svg width="17" height="15" viewBox="0 0 17 15" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M16.7071 8.07039C17.0976 7.67986 17.0976 7.0467 16.7071 6.65617L10.3431 0.292213C9.95262 -0.0983109 9.31946 -0.0983109 8.92893 0.292213C8.53841 0.682738 8.53841 1.3159 8.92893 1.70643L14.5858 7.36328L8.92893 13.0201C8.53841 13.4107 8.53841 14.0438 8.92893 14.4343C9.31946 14.8249 9.95262 14.8249 10.3431 14.4343L16.7071 8.07039ZM0 7.36328V8.36328H16V7.36328V6.36328H0V7.36328Z" fill="white"></path></svg></div></button></div></div></div><div class=" w-100 brandTickerNew"><h2 class="">As seen on</h2><div class="tw-mx-auto tw-w-[92%] lg:tw-w-[83%] 2xl:tw-w-[90rem]"><p>&amp; over 300 news sites</p></div></div><div class="questionsWrapper"><div class="questionsContainer container-fluid"><div class="theRow row"> <div class="theTop tw-flex tw-flex-col tw-gap-y-6 col"><h2 class="theQuestion">Have questions? <br/><span class="gradientTitle">Get answers.</span></h2><p class="tw-m-0 tw-text-[#1E1E1E99] tw-leading-4">*24hrdoc is not a pharmacy. We do not carry or<br class="tw-hidden lg:tw-block"/> ship medicines. Online Doctor Prescriptions are <br class="tw-hidden lg:tw-block"/>sent electronically to your pharmacy after an<br class="tw-hidden lg:tw-block"/> online medical consultation.</p></div><div class="theAccordion col"><div class="accordion accordion-flush"><div class="accordion-item"><h2 class="accordion-header"><button type="button" aria-expanded="false" class="accordion-button collapsed">How does the 24hrdoc work?</button></h2><div class="accordion-collapse collapse"><div class="accordion-body">It is a simple and fast process. You just select the medical condition you need to consult and that is available on our website, then, answer the questions about your health, and send the information to be reviewed by our providers. In some cases, it will be necessary to obtain more details about your medical condition and we will request information through a phone call or text message. Finally, we will send the prescription directly to the pharmacy for your convenience.</div></div></div><div class="accordion-item"><h2 class="accordion-header"><button type="button" aria-expanded="false" class="accordion-button collapsed">What are Telehealth Services at 24hrdoc? </button></h2><div class="accordion-collapse collapse"><div class="accordion-body">Telehealth is the use of digital information and communication technologies to access health care services remotely and manage your health. 24hrDoc services provide around-the-clock access to medical dr online and other medical professionals for consultation, diagnosis, treatment, and getting a doctor&#x27;s prescription online.</div></div></div><div class="accordion-item"><h2 class="accordion-header"><button type="button" aria-expanded="false" class="accordion-button collapsed">How do I use the 24hrdoc online service?</button></h2><div class="accordion-collapse collapse"><div class="accordion-body">To use the 24hrDoc online service, you must create an account. Once you have an account, you can access all of the resources available through your account. You can also ask questions using the Ask A Question function or chat with a doctor directly using our live support system.</div></div></div><div class="accordion-item"><h2 class="accordion-header"><button type="button" aria-expanded="false" class="accordion-button collapsed">Is there a fee for using the 24hrdoc online service?</button></h2><div class="accordion-collapse collapse"><div class="accordion-body">We do have a fee and it&#x27;s on each of our conditions and it&#x27;s paid before any visit. There is some nominal cost for each treatment that you will opt for. You can find more information about costs and fees by contacting us.</div></div></div><div class="accordion-item"><h2 class="accordion-header"><button type="button" aria-expanded="false" class="accordion-button collapsed">What if my pharmacy does not have my medication?</button></h2><div class="accordion-collapse collapse"><div class="accordion-body">If this happens, you should contact us immediately. We will be happy to help you solve this problem by forwarding the prescription to other pharmacies so that you can receive your medication as soon as possible.</div></div></div><div class="accordion-item"><h2 class="accordion-header"><button type="button" aria-expanded="false" class="accordion-button collapsed">Do you accept insurance?</button></h2><div class="accordion-collapse collapse"><div class="accordion-body">No, insurance benefits do not apply to cover our services, and we do not file insurance claims. Your insurance may be used to pay for pharmacy medications, lab tests, x-ray imaging services and other tests.</div></div></div></div></div></div><ul class="tw-list-none tw-mt-16 tw-pl-0 tw-text-[11px] lg:tw-text-[13px] tw-text-doc_gray tw-opacity-70"><li class=" tw-leading-5">*24hrdoc is not a pharmacy. We do not carry or ship medicines. Online Doctor Prescriptions are sent electronically to your pharmacy after an online medical consultation.</li><li class=" tw-leading-5">*Similar to a doctor&#x27;s office, our consultation fee does not include the cost of your medication.</li></ul></div></div></main></main><footer class="tw-mx-auto tw-w-[92%] lg:tw-w-[83%] 2xl:tw-w-[90rem]"><div class="footerNew"><div style="margin:0;padding:0" class="theFooterLayout container-fluid"><div style="margin:0;padding:0" class="row"></div><hr class="theHorizontalRunner"/><div class="formDiv row"><div style="margin:0;padding:0" class="col"><p class="formPara">Sign up and be the first one to know about our discounted rates.</p><p class="formParaLG">Sign up and be the first one to know<br/> about our discounted rates.</p></div><div style="margin:0;padding:0" class="col"><form class="form"><input type="email" placeholder="Enter Your Email" aria-label="Email" aria-describedby="basic-addon2" name="email" class="formInput form-control"/><button type="submit" id="button-addon2" name="subscribe to email button" class="formBtn btn btn-dark">Subscribe</button></form></div></div><hr class="theHorizontalRunner"/><div class="linksDiv row"><div class="rightCol col-lg-4"><div class="iconRow row"><div class="iconCol col-auto"><div class="iconBg"><a aria-label="Facebook" target="_blank" rel="noopener noreferrer" href="https://www.facebook.com/people/24-HR-DOC/100091804954061/?mibextid=ZbWKwL"><svg stroke="currentColor" fill="currentColor" stroke-width="0" viewBox="0 0 320 512" class="iconStyle" height="1em" width="1em" xmlns="http://www.w3.org/2000/svg">
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