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34Theme URI: http://www.elegantthemes.com/gallery/divi/
35Version: 4.27.6
36Description: Smart. Flexible. Beautiful. Divi is the most powerful theme in our collection.
37Author: Elegant Themes
38Author URI: http://www.elegantthemes.com
39License: GNU General Public License v2
40License URI: http://www.gnu.org/licenses/gpl-2.0.html
41*/
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53	  * Licensed under the MIT license - http://opensource.org/licenses/MIT
54	  * Copyright (c) 2015 Daniel Eden
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143</head>
144<body class="wp-singular page-template-default page page-id-28994 wp-theme-Divi wp-child-theme-Divi-child do-etfw et_bloom et_monarch et_pb_button_helper_class et_fixed_nav et_show_nav et_primary_nav_dropdown_animation_fade et_secondary_nav_dropdown_animation_fade et_header_style_left et_pb_footer_columns4 et_cover_background et_pb_gutter osx et_pb_gutters3 et_pb_pagebuilder_layout et_no_sidebar et_divi_theme et-db">
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154						<img src="https://kno.guru/wp-content/uploads/2017/08/text4535.png" alt="Kno - Never Lose Contact" id="logo" data-height-percentage="45" />
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159						<ul id="top-menu" class="nav"><li id="menu-item-29263" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-29263"><a href="https://kno.guru/#how">How it works</a></li>
160<li id="menu-item-29264" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-29264"><a href="https://kno.guru/#what">Features</a></li>
161<li id="menu-item-29261" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-home menu-item-29261"><a href="https://kno.guru/#pricing">Pricing</a></li>
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186<div id="main-content">
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189			
190				<article id="post-28994" class="post-28994 page type-page status-publish hentry">
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214				<div class="et_pb_text_inner"><p>F.A.Q.</p></div>
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232				<div class="et_pb_text_inner"><p>Basics</p></div>
233			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_0 et_pb_toggle_item  et_pb_toggle_close">
234				
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238				<h5 class="et_pb_toggle_title">It looks like an ordinary contact book. Is it?</h5>
239				<div class="et_pb_toggle_content clearfix"><p>We are definitely not ordinary! On the surface, the KnÅ app looks like a regular address book, but under the hood is where the magic happens. The app handles and updates the details of your contacts and allows you to update your friends and business contacts with the new details whenever you move or change jobs.  If you remember the days of receiving an email from people hoping that you&#8217;ll update their address in your contact list, you will never have to worry about that again.</p></div>
240			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_1 et_pb_toggle_item  et_pb_toggle_close">
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245				<h5 class="et_pb_toggle_title">Does it work with all smartphones?</h5>
246				<div class="et_pb_toggle_content clearfix"><p>We&#8217;ve built the app to support both Android and iOS, so it will definitely work with most.  As long as you are running Android 4.4 (KitKat) and above, or iOS 9 and above, you are in luck!</p></div>
247			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_2 et_pb_toggle_item  et_pb_toggle_close">
248				
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252				<h5 class="et_pb_toggle_title">Why do I need to login with Facebook or Google?</h5>
253				<div class="et_pb_toggle_content clearfix"><p>Facebook and Google already do a good job of user authentication and validation, so we decided that by using their social login we can be pretty sure that people registering for KnÅ are actual humans and not bots. While we do use their services to check you are human and to prefill your basic profile data, we <strong><u>do not</u></strong> access your posts/messages or friends/contacts. You will have a one-click reconfirmation for security purposes every few months where Facebook gives us a new security token indicating your account is still open.  We take your data security seriously, so if you are upgrading to a new mobile device (lucky you!) and re-install KnÅ, we will also need to reconfirm through Facebook for us to get a new token.</p>
254<p>Using these services also allows us to provide KnÅ for free, since we don&#8217;t have to store or authenticate users. We are planning to implement other registration and login processes at some point in the future.</p></div>
255			</div>
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272				<div class="et_pb_text_inner"><p>How do I &#8230;?</p></div>
273			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_3 et_pb_toggle_item  et_pb_toggle_close">
274				
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278				<h5 class="et_pb_toggle_title">How do I create and update my profiles?</h5>
279				<div class="et_pb_toggle_content clearfix"><p>First, it is important note that you can store up to 9 different emails, phone numbers, addresses and so forth within KnÅ. When you add a new item in any profile, it will automatically be available for you to use in all other profiles. It follows the enter once, use everywhere philosophy. The Master profile will automatically have all the contact items activated and the only location you can permanently delete an item.<br />
280 All other profiles allow you to turn any detail on/off for that particular profile and to change/update the value of that item across all profiles.</p>
281<p>To create or update a profile, visit the <strong>Profiles</strong> tab within the app. Depending on the type of subscription you have, the number of profiles available will vary. To edit a specific profile, simply click on that profile and choose the Edit button.</p>
282<p>Next, inside that profile you will be able to turn on and off any contact detail item you wish by using the toggles on the right side. When off, that item won&#8217;t be shared with others as part of the particular profile. If you select &#8220;Save and Notify&#8221; your contacts who have received that profile will be notified of your updated contact information. If you select &#8220;Save&#8221;, only your local copy will be updated.</p>
283<p>Finally, when you delete or change any existing item within any profile, it will automatically be changed or deleted within all your profiles.</p></div>
284			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_4 et_pb_toggle_item  et_pb_toggle_close">
285				
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289				<h5 class="et_pb_toggle_title">How do I delete an old phone or email address from my profile?</h5>
290				<div class="et_pb_toggle_content clearfix"><p>If you would like to permanently remove an entry from all your profiles, visit the Profiles tab and edit your Master Profile. Simply delete the text shown or click on the &#8220;X&#8221; for the phone number, email address or other field that you would like to remove.  When you hit Save, that entry will no longer be available in any of your profiles.</p>
291<p>If you would like to remove an entry from only some of your profiles, visit the Profiles tab and edit the particular profile. Simply turn off the toggle for the phone number, email address or other field that you would like to remove.  If you hit &#8220;Save and Notify&#8221;, your contacts who have received that profile&#8217;s data will get notified with your updates.  If you hit &#8220;Save&#8221;, only your local copy will be updated.</p></div>
292			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_5 et_pb_toggle_item  et_pb_toggle_close">
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297				<h5 class="et_pb_toggle_title">How do I connect with someone on Kn&#333;?</h5>
298				<div class="et_pb_toggle_content clearfix"><p>If the person is already on KnÅ, then you will find an icon beside their name in your contact list indicating you can connect with them.  If the person is not currently using KnÅ, that&#8217;s easily solved by inviting them to join our great service! Best of all, as people join KnÅ, either they&#8217;ll find you and request to connect or you&#8217;ll receive updates letting you know that people you know are now using KnÅ.</p></div>
299			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_6 et_pb_toggle_item  et_pb_toggle_close">
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304				<h5 class="et_pb_toggle_title">How do I know which profile I shared with someone?</h5>
305				<div class="et_pb_toggle_content clearfix"><p>We&#8217;ve color-coded everything, to match your profile colors. From the Profiles tab, you&#8217;ll notice the color bar above the profile name. That&#8217;s what is used to shade the connection bars and labels along the left of Contact List.</p></div>
306			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_7 et_pb_toggle_item  et_pb_toggle_close">
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311				<h5 class="et_pb_toggle_title">How do I choose or change the profile shared with someone?</h5>
312				<div class="et_pb_toggle_content clearfix"><p>When you choose to accept a connection request, you will be given the option to choose which profile of yours you would like to share.  Your contact won&#8217;t know which profile you have shared with them versus the one you&#8217;ve shared with others, only you will. Should you want to change the profile shared with someone, simply select that person from your contact list and change the Profile Shared o

312ption to the new profile you would like them to have.</p></div>
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318				<h5 class="et_pb_toggle_title">Can I control or modify a contact&#039;s details and updates?</h5>
319				<div class="et_pb_toggle_content clearfix"><p>Absolutely. If you would like to make modifications to a contact in your address book, you can do so at any time. Of course, any changes only affect your local copy.  Whenever your contact updates the profile shared with you, the new information is shared and you have the option to not accept the update.</p></div>
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325				<h5 class="et_pb_toggle_title">How do I add a new contact?</h5>
326				<div class="et_pb_toggle_content clearfix"><p>To start, when you want to add someone into the KnÅ app who already uses KnÅ, you can simply click the <strong>+</strong> and add their email address. The system will locate your new contact and allow you to make a connection request. If the person isn&#8217;t currently using our app, you can add all their details as you would normally add them into any contact list.</p>
327<p>We will be adding a number of different ways to add new contacts as we expand our service, so please stay tuned.</p></div>
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333				<h5 class="et_pb_toggle_title">Some people are not using Kn&#333;, how do I update them?</h5>
334				<div class="et_pb_toggle_content clearfix"><p>That&#8217;s certainly a challenge. We will be adding some functionality in upcoming updates as we expand our service, so please stay tuned.</p></div>
335			</div>
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352				<div class="et_pb_text_inner"><p>Accounts &amp; Plans</p></div>
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358				<h5 class="et_pb_toggle_title">What type of plans do you offer?</h5>
359				<div class="et_pb_toggle_content clearfix"><p>We currently have a <strong><font color="orange">FOREVER FREE</font></strong> plan for those starting out and who have less than 2000 KnÅ contacts. Since we are also just starting out, wWe think that 2000 KnÅ contacts should last you a little while.  As we enhance the service and start marketing it, we will be rolling out additional plans for those seasoned veterans with a list with thousands of contacts they&#8217;ve made over the years. <!-- Check out our list of account types <a href="https://kno.guru/#Pricing" title="Account Types" target="_blank" rel="noopener noreferrer">here</a>.--></p></div>
360			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_12 et_pb_toggle_item  et_pb_toggle_close">
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365				<h5 class="et_pb_toggle_title">If it is FREE, are you going to bombard me with advertising? Will you sell my data? How will you make money?</h5>
366				<div class="et_pb_toggle_content clearfix"><p>Ads from companies you don&#8217;t want to hear from? Not a chance, that drives us crazy too! There are valuable uses and situations to have advertising such as on the TV, radio, billboards and magazines, but not in your address book when you are looking to connect with a friend or colleague.</p>
367<p>Privacy is paramount to us making use of KnÅ the best experience possible. That&#8217;s why we don&#8217;t store any personal profile information of yours. So we&#8217;ve got no data to sell and have put you in control of your own data, which puts us in an envious position.</p>
368<p>We&#8217;ve decided that a user-first approach is the better way to run a company &#8230; so everything we do, we do it for you! As such, we believe that if we do things that are focused on making your life easier and things more convenient, the value of our services to users will become evident.</p></div>
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374				<h5 class="et_pb_toggle_title">I have more than 2000 contacts. Do you have a trial period for bigger contact lists?</h5>
375				<div class="et_pb_toggle_content clearfix"><p>It doesn&#8217;t matter how many contacts you have in your address book, the free account which will allow you to connect and get updates from 2000 of your KnÅ contacts to start. That&#8217;s more people than most of us want to know. So we&#8217;ve done one better than a trial period, you get to experience the value of the KnÅ app for free.  We will eventually add upgrades to let you connect with more people and unlock extra functions and features that will be available on the upgraded plans, but to reach 2000 KnÅ contacts will take you a while.</p></div>
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393				<div class="et_pb_text_inner"><p>Privacy</p></div>
394			</div><div class="et_pb_module et_pb_toggle et_pb_toggle_16 et_pb_toggle_item  et_pb_toggle_close">
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399				<h5 class="et_pb_toggle_title">What will you do with my data?</h5>
400				<div class="et_pb_toggle_content clearfix"><p>Nothing. Most other products and services want you to give them all your information and that of your contacts.  They then store it in their own cloud, in some unknown country, so that they can monetize it and sell your information (or access to it) to advertisers. </p>
401<p>Nothing more annoying that having ads pop up everywhere after you searched or visited a site once, right? We believe in privacy so much, that we have designed our service to leave you in total control of your data and identity.</p></div>
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407				<h5 class="et_pb_toggle_title">Is my data secure?</h5>
408				<div class="et_pb_toggle_content clearfix"><p>Absolutely. First, we actually don&#8217;t store your profile data on our servers, it all resides with you.  We also don&#8217;t store any personal details of any of your contacts.  We have taken great effort to design our service to limit how much information we have and need to know about you. We have the email and/or phone number you registered with us, for access security and notification purposes, but that&#8217;s it!</p>
409<p>Secondly, we currently host our application and the limited data we store in Canada which has tremendous standards regarding personal privacy and rule of law. For users outside North America, as our service offering grows, we may host your data within your own continent to help speed up connection requests and contact detail updates, but we will only host data in countries that are on par with Canada regarding respecting privacy and the rule of law.</p>
410<p>Finally, we host our application with a world-class top-tier hosting and cloud service provider. Physical security, surveillance and personnel authorization requirements ensure that nobody gets in without proper clearance and/or an escort. Data and system redundancy will allow us to scale our services as more users join in, and keep the system up and running. So despite knowing virtually n

410othing about you, we&#8217;ve gone to great lengths to even protect the very little we do know.</p></div>
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416				<h5 class="et_pb_toggle_title">What if I want to delete my account?</h5>
417				<div class="et_pb_toggle_content clearfix"><p>Since we don&#8217;t store any of your personal profile information or the details about your contacts (that&#8217;s all on your phone only), there&#8217;s not much for us to delete. Of course, you would also stop getting updates. Your contacts would still have the last update of contact details you shared with them, and you would have theirs.  </p>
418<p>We will be implementing a &#8220;Delete My Account&#8221; option soon, where you will be able to complete the de-registration process on your own. Until then, please reach out to us via <a title="Deactivate Account Email" href="mailto:[email protected]?subject=Please deactivate my account">[email protected]</a> from the email address you registered with (normally your Facebook account email)</p>
419<p><!-- We would recommend you go to the Settings page, choose the "Delete My A

419ccount" option and then complete the de-registration process. We will deactivate your account and 7 days later purge it forever, just in case you decide you missed us too much and wanted back in, without having to re-connect will all your friends and colleagues. --></p></div>
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423				
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425				
426			</div>
427				
428				
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431				
432				
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446				
447				<div class="et_pb_text_inner"><p id="Contact">Submit a Question.</p></div>
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451				
452				
453				
454			</div><div class="et_pb_row et_pb_row_6">
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507			
508			</div>
509				
510				
511				
512				
513			</div>
514				
515				
516			</div><div class="et_pb_section et_pb_section_3 et_pb_with_background et_section_regular" >
517				
518				
519				
520				
521				
522				
523				<div class="et_pb_row et_pb_row_7 et_pb_gutters2">
524				<div class="et_pb_column et_pb_column_1_2 et_pb_column_7  et_pb_css_mix_blend_mode_passthrough">
525				
526				
527				
528				
529				<div class="et_pb_module et_pb_text et_pb_text_7  et_pb_text_align_left et_pb_bg_layout_light">
530				
531				
532				
533				
534				<div class="et_pb_text_inner"><p><img loading="lazy" decoding="async" src="https://kno.guru/wp-content/uploads/2018/04/Kno_icon_large.png" alt="Kno icon on blue background" width="300" height="142" class="alignnone size-full wp-image-29554" /></p></div>
535			</div><div class="et_pb_module et_pb_text et_pb_text_8  et_pb_text_align_left et_pb_bg_layout_light">
536				
537				
538				
539				
540				<div class="et_pb_text_inner"><p>KnoRe:Me Inc is working to change how people connect and stay connected, by making the whole process easier and reduce the workload in our lives.</p></div>
541			</div><div class="et_pb_module et_pb_text et_pb_text_9  et_pb_text_align_left et_pb_bg_layout_light">
542				
543				
544				
545				
546				
547			</div><div class="et_pb_module et_pb_text et_pb_text_10  et_pb_text_align_left et_pb_bg_layout_light">
548				
549				
550				
551				
552				<div class="et_pb_text_inner"><p><a href="https://itunes.apple.com/us/app/kno/id1309316331" target="blank" rel="noopener noreferrer"><img loading="lazy" decoding="async" src="https://kno.guru/wp-content/uploads/2018/04/appleapp_store_mobile.png" alt="Apple App Store logo" width="132" height="40" class="alignnone size-full wp-image-29535" /></a>&nbsp;<a href="https://play.google.com/store/apps/details?id=kno.kno" target="blank" rel="noopener noreferrer"><img loading="lazy" decoding="async" src="https://kno.guru/wp-content/uploads/2018/04/androidapp_store_mobile.png" alt="Google Play Store Mobile Logo" width="130" height="40" class="alignnone size-full wp-image-29536" /></a></p></div>
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556				
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560				
561				
562				
563				
564				<div class="et_pb_text_inner"><p>MORE LINKS</p></div>
565			</div><div class="et_pb_module et_pb_text et_pb_text_12  et_pb_text_align_left et_pb_bg_layout_light">
566				
567				
568				
569				
570				<div class="et_pb_text_inner"><p><span style="color: #ffffff;"><a style="color: #ffffff;" href="https://kno.guru/about-us" title="About Us">About knÅ</a></span></p>
571<p><span style="color: #ffffff;"><a style="color: #ffffff;" href="https://kno.guru/help-center" title="FAQ Help Center">Help Center</a></span></p>
572<p><span style="color: #ffffff;"><a style="color: #ffffff;" href="https://kno.guru/blog" title="Blog">Blog</a></span></p>
573<p><span style="color: #ffffff;"><a style="color: #ffffff;" href="https://kno.guru/privacy-policy" title="Privacy Policy">Privacy Policy</a></span></p>
574<p><span style="color: #ffffff;"><a style="color: #ffffff;" href="https://kno.guru/terms-conditions" title="Terms and Conditions">Terms &amp; Conditions</a></span></p>
575<p><span style="color: #ffffff;"><a style="color: #ffffff;" href="#Contact" title="Contact Us">Contact Us</a></span></p>
576</p></div>
577			</div>
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579				
580				
581				
582				
583				<div class="et_pb_module et_pb_text et_pb_text_13  et_pb_text_align_left et_pb_bg_layout_light">
584				
585				
586				
587				
588				<div class="et_pb_text_inner"><p>GET IN TOUCH</p></div>
589			</div><div class="et_pb_module et_pb_text et_pb_text_14  et_pb_text_align_left et_pb_bg_layout_light">
590				
591				
592				
593				
594				<div class="et_pb_text_inner"><p><span style="color: #ffffff;"><a style="color: #ffffff;" href="mailto:[email protected]" title="Email" rel="">[email protected]</a></span></p>
595<p style="color: #ffffff;">KnoRe:Me Inc.<br />78 George St, Suite 204<br />Ottawa, ON K1N 5W1<br />CANADA</p></div>
596			</div>
597			</div>
598				
599				
600				
601				
602			</div>
603				
604				
605			</div>		</div>
606	</div>
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608
609				
610				</article> <!-- .et_pb_post -->
611
612			
613
614</div> <!-- #main-content -->
615
616
617			<footer id="main-footer">
618				
619
620		
621				<div id="footer-bottom">
622					<div class="container clearfix">
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624
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627			<span>Facebook</span>
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632			<span>Twitter</span>
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635
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